Podcasts about business communications

Internal communication is broken. Most CX and leadership teams rely on outdated methods — long slide decks, endless trainings, and metrics that don't drive action. In this episode, Ben Phillips, founder of CX Alive!, explains how to transform the way your business communicates. Drawing on two decades in customer experience and leadership, Ben breaks down why short-form, authentic content — like internal vodcasts and micro-videos — builds clarity, connection, and alignment faster than PowerPoints or all-hands meetings ever could. We cover:✅ How to make your CX strategy relatable and actionable✅ The biggest communication gap between leadership and frontline teams✅ How to communicate effectively with Gen Z employees✅ Why podcasts and vodcasts are the future of internal engagement✅ Why NPS and CSAT are outdated metrics — and what to measure instead If you're looking to improve employee engagement, CX performance, or team alignment, this conversation will change how you think about communication, storytelling, and measurement inside your organization. #InternalCommunication #CXLeadership #CustomerExperience #EmployeeEngagement #CXStrategy #BusinessCommunication #LeadershipDevelopment #GenZAtWork #Vodcasting #StorytellingAtWork Connect with Ben at:Cx-alive.comBen Phillips LinkedIn Key Moments: 0:00 Who is Ben Phillips and what is CX Alive!4:00 How to communicate effectively with Gen Z employees9:44 How business communication is changing12:50 How to tell better stories22:00 Why you only have 8 seconds to capture attention24:00 Why podcasts and vodcasts work so well for businesses31:00 Is NPS still relevant in 2025?34:44 What are the best metrics to track in CX?37:59 Are customer surveys still relevant?41:11 AI in CX: what's hype vs. what's real48:24 How to build a team that understands the “why”51:28 Three words that separate good content from great –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

One of the unique challenges of delivering child supportservices to parents and caregivers is understanding how to most effectively communicate.  Join a conversation between Pat O'Donnell of YoungWilliams and Erin Blocher, Associate Teaching Professor, Business Communication, Sam Walton Fellow and Co-Advisor, UMKC Enactus, Bloch School of Management, University of Missouri-Kansas City.  Their discussion focuses on the five generations we currently serve within our program, their unique perspectives and defining factors, and how to most effectively engage with program participants as well as with our own employees.  For more information on how to navigate the generationallandscape and build better communication, connect with Erin Blocher at  www.findcongruent.com.

Welcome to another episode!Today we explore two types of leadership with our guest, Tim, who has lived in Japan for 24 years and works with both Japanese and Western companies. He believes that everyone is a leader, and he shares valuable insights fr...

Welcome back to the show again! In this episode, we explore how communication styles differ between Japan and the West. While Western companies often move quickly—launching products and troubleshooting afterward—Japanese businesses tend to plan caref...

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1811: Jeff Cornwall highlights how effective communication in business is becoming a lost art, urging leaders to return to clarity, transparency, and trust-building dialogue. He also explores how expanding your dashboard beyond financial metrics to include people, culture, and customer impact can create a more balanced and sustainable view of business success. Together, these insights encourage leaders to strengthen relationships and decision-making by valuing both communication and holistic measurement. Read along with the original article(s) here: https://drjeffcornwall.com/2022/02/16/the-lost-art-of-business-communication/ AND https://drjeffcornwall.com/2022/02/22/expand-your-dashboard/ Quotes to ponder: “Without effective communication, trust cannot be built.” “Over time, leaders have expanded the concept of the dashboard to include other non-financial measures that drive long-term value creation.” “The dashboard has become an essential tool to help entrepreneurs manage the uncertainty of their business environment.” Episode references: The Balanced Scorecard: https://www.amazon.com/Balanced-Scorecard-Translating-Strategy-Action/dp/0875846513 Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1811: Jeff Cornwall highlights how effective communication in business is becoming a lost art, urging leaders to return to clarity, transparency, and trust-building dialogue. He also explores how expanding your dashboard beyond financial metrics to include people, culture, and customer impact can create a more balanced and sustainable view of business success. Together, these insights encourage leaders to strengthen relationships and decision-making by valuing both communication and holistic measurement. Read along with the original article(s) here: https://drjeffcornwall.com/2022/02/16/the-lost-art-of-business-communication/ AND https://drjeffcornwall.com/2022/02/22/expand-your-dashboard/ Quotes to ponder: “Without effective communication, trust cannot be built.” “Over time, leaders have expanded the concept of the dashboard to include other non-financial measures that drive long-term value creation.” “The dashboard has become an essential tool to help entrepreneurs manage the uncertainty of their business environment.” Episode references: The Balanced Scorecard: https://www.amazon.com/Balanced-Scorecard-Translating-Strategy-Action/dp/0875846513 Learn more about your ad choices. Visit megaphone.fm/adchoices

Hello everyone, I'm Sayuri.Welcome to the second episode of our interview series. Today, we're joined again by Mr. Tim Tout, originally from Australia and living in Japan for 24 years. He is the Co-Founder of HummingByrd, where he provides coaching a...

Break free from the speaking trap that's keeping your brilliant ideas locked inside. Former communications professor Victoria Chai reveals the counterintuitive strategies that helped her go from paralyzed-to-speak to confidently presenting to hundreds—without memorizing scripts or faking extroversion. You'll discover: Why the "3-point rule" eliminates speech anxiety and perfectionism pressure The "spy technique" that rewires your fear of judgment in just one week How to leverage your introvert superpower in networking (hint: it's not what you think) The casual conversation method that builds presentation muscle memory naturally Perfect for: Coaches, consultants, and transformation experts who know they have valuable insights to share but struggle with authentic communication and public speaking confidence. Stop letting introversion limit your impact. Your voice matters—learn how to finally let it out. Join The Live Well Earn Well Mastermind™ Today: https://livewellearnwellmastermind.com/    Let's hop on a quick Zoom call so I can focus on your business and offer my help: https://zoom.us/meeting/register/tJ0tdO2urTooHNLQuGo9wdTbJHJcjXoghF8N#/registration  Oh yeah, and please join free Facebook community here: Heartrepreneurs.com   Want More!? Subscribe to this podcast on your favorite podcast platform… Apple: https://podcasts.apple.com/us/podcast/live-well-earn-well-for-coaches-consultants/id1585895518  Spotify: https://open.spotify.com/show/5OjsOxN7MqwKio4Ae6vSMQ  Or anywhere else podcasts are found!    Watch all the episodes and more to gain more insight on YouTube: https://www.youtube.com/@coachterri/videos  

In this conversation, Nicole Gebhardt shares her profound journey of transformation from pain to purpose after experiencing significant loss and trauma. She discusses her spiritual awakening, the importance of community, and the healing power of sharing stories. Nicole emphasizes the need for support groups for women who have experienced loss and offers insights into her unique 12-step program that incorporates emotional healing techniques like Reiki and Emotion Code. Throughout the discussion, she highlights the importance of embracing one's worth and the power of connection with angels and spirituality in the healing process. More about Nicole: Nicole B. Gebhardt, MS, CCLS, CECP is a highly accomplished best selling author, speaker, and transformational coach with a passion for helping families heal and find peace after experiencing pregnancy and infant loss. She also is a huge advocate for individuals struggling with addiction. With a Master's degree in Human Development & Family Studies, specializing in Child Life from the University of Alabama, and a Bachelor's degree in Business Communications from Florida State University, Nicole combines academic excellence with extensive hands-on experience in human development and mental health. A Certified Child Life Specialist (CCLS), Nicole also holds certifications as a Sacred Usui Reiki Master, Holy Fire III® and Karuna 2® Reiki Master, and Certified Emotion Code Practitioner. As an active member of the National Speakers Association, she is a sought-after speaker. Nicole's dedication extends beyond her professional credentials. As a military spouse herself, she was recently named 2025 Washington, D.C. National Guard Spouse of the Year. She has volunteered in various leadership roles with the National Guard Bureau Spouses' Club, the Air Force Officers' Spouses Club of Washington, D.C., the Eielsen Air Force Base Spouses Club and other military support organizations. She has also served as a support group leader for infant loss and miscarriage across the country. Her extensive career includes positions as Executive Director at two private preschools, the CEO and Founder of The Worthy Femme and a recognized expert in Pregnancy and Infant Loss Awareness. Nicole is also a licensed teacher, demonstrating her lifelong commitment to child welfare, family support, and making a difference in the lives of others. For more information about Nicole and her work, visit www.nicolebgebhardt.com and https://spirituallighthousehealing.com/nicole-b-gebhardt-author-coach-and-reiki-healing/ and emotioncodereiki.com Broken Wings Broken Dreams: A Mother's Life After Infant Loss and Miscarriage: https://www.amazon.com/Broken-Wings-Dreams-Miscarriage-Meaningful/dp/B0DPT5FMCV/ The Healing Cocoon : A Mother's Emergence After Infant and Pregnancy Loss: https://www.amazon.com/dp/B0DJZSR8WG “The Queen's Companion Book: Rule Your Throne. Own Your Queendom” available to purchase on Amazon here:  https://www.amazon.com/dp/B0CMWQLNM1 https://www.facebook.com/nicolebgebhardt https://facebook.com/nicolebgebhardtofficial https://www.linkedin.com/in/nicolegebhardtheals https://www.instagram.com/nicole.gebhardt Learn more about your ad choices. Visit megaphone.fm/adchoices

In this conversation, Nicole Gebhardt shares her profound journey of transformation from pain to purpose after experiencing significant loss and trauma. She discusses her spiritual awakening, the importance of community, and the healing power of sharing stories. Nicole emphasizes the need for support groups for women who have experienced loss and offers insights into her unique 12-step program that incorporates emotional healing techniques like Reiki and Emotion Code. Throughout the discussion, she highlights the importance of embracing one's worth and the power of connection with angels and spirituality in the healing process. More about Nicole: Nicole B. Gebhardt, MS, CCLS, CECP is a highly accomplished best selling author, speaker, and transformational coach with a passion for helping families heal and find peace after experiencing pregnancy and infant loss. She also is a huge advocate for individuals struggling with addiction. With a Master's degree in Human Development & Family Studies, specializing in Child Life from the University of Alabama, and a Bachelor's degree in Business Communications from Florida State University, Nicole combines academic excellence with extensive hands-on experience in human development and mental health. A Certified Child Life Specialist (CCLS), Nicole also holds certifications as a Sacred Usui Reiki Master, Holy Fire III® and Karuna 2® Reiki Master, and Certified Emotion Code Practitioner. As an active member of the National Speakers Association, she is a sought-after speaker. Nicole's dedication extends beyond her professional credentials. As a military spouse herself, she was recently named 2025 Washington, D.C. National Guard Spouse of the Year. She has volunteered in various leadership roles with the National Guard Bureau Spouses' Club, the Air Force Officers' Spouses Club of Washington, D.C., the Eielsen Air Force Base Spouses Club and other military support organizations. She has also served as a support group leader for infant loss and miscarriage across the country. Her extensive career includes positions as Executive Director at two private preschools, the CEO and Founder of The Worthy Femme and a recognized expert in Pregnancy and Infant Loss Awareness. Nicole is also a licensed teacher, demonstrating her lifelong commitment to child welfare, family support, and making a difference in the lives of others. For more information about Nicole and her work, visit www.nicolebgebhardt.com and https://spirituallighthousehealing.com/nicole-b-gebhardt-author-coach-and-reiki-healing/ and emotioncodereiki.com Broken Wings Broken Dreams: A Mother's Life After Infant Loss and Miscarriage: https://www.amazon.com/Broken-Wings-Dreams-Miscarriage-Meaningful/dp/B0DPT5FMCV/ The Healing Cocoon : A Mother's Emergence After Infant and Pregnancy Loss: https://www.amazon.com/dp/B0DJZSR8WG “The Queen's Companion Book: Rule Your Throne. Own Your Queendom” available to purchase on Amazon here:  https://www.amazon.com/dp/B0CMWQLNM1 https://www.facebook.com/nicolebgebhardt https://facebook.com/nicolebgebhardtofficial https://www.linkedin.com/in/nicolegebhardtheals https://www.instagram.com/nicole.gebhardt Learn more about your ad choices. Visit megaphone.fm/adchoices

Transform how you communicate with tools that make your message stick.Great communication isn't just about what you say — it's about what your audience remembers. That's why Jim Szafranski, CEO of Prezi, believes that visuals and storytelling are key to making ideas stick.For more than 15 years, Prezi has been reimagining the way we share information, helping communicators move beyond static slides and into dynamic, memorable experiences. In the first episode of the Think Fast, Talk Smart Tech Tools miniseries, host Matt Abrahams talks with Szafranski about why visuals are so powerful for retention, how non-linear storytelling can make presentations more engaging, and the role AI now plays in shaping the stories we tell.In addition to insight-packed discussions, this miniseries explores innovative tools that enhance the way we communicate and connect. Whether you want to make your presentations more memorable, craft stories that stick, or connect with your audience on a deeper level, these episodes will help you communicate with greater clarity, confidence, and impact.Episode Reference Links:Jim SzafranskiPrezi Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:18) - Prezi Elevator Structure (02:09) - The Power of Visuals in Storytelling (04:12) - Making Complex Ideas Simple (06:22) - When to Use Visuals (09:01) - Advantages of Non-Linear Storytelling (11:26) - AI's Role in Visual Communication (14:22) - Favorite Communicator (15:37) - Communication Hack or Tool (17:28) - Conclusion *******Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Try Prezi today and get 25% off exclusively at prezi.com/thinkfast.

"What's the one thing people remember from your message—and is it what you intended?" In this compelling episode of Kent Hance: The Best Storyteller in Texas, Kent sits down with Merrie Spaeth, a trailblazing communicator whose career spans journalism, television, the Reagan White House, and crisis management for Fortune 500 companies. From her Quaker school roots to becoming the first female intern at the Philadelphia Inquirer, Merrie shares stories that are as insightful as they are entertaining. Listeners will hear how Merrie: Became a White House Fellow and worked directly with FBI Director Judge William Webster. Helped reshape the FBI's public image and diversity efforts. Created the White House News Service, pioneering direct-to-public communication long before social media. Built a global communications firm focused on proactive crisis management and employee advocacy. Offers timeless advice on how to communicate clearly, avoid PR disasters, and turn employees into brand ambassadors.

The Three - Minute Rule: Mastering the Art of Powerful Pitches | Brant Pinvidic on WINNERS FIND A WAY  Think your pitch is clear? Think again. In this power-packed episode, Trent M. Clark sits down with Brant Pinvidic—Hollywood executive, global speaker, and author of The 3-Minute Rule—to break down what it really takes to communicate big ideas quickly and effectively. Brant shares his WHACK method for crafting pitches that land: What is it? How does it work? Are you sure? Can you do it? Whether you're leading a meeting, pitching investors, or selling your next big idea, this episode is a masterclass in cutting the fluff and getting straight to the point. Brant also shares hard-earned lessons from traveling to 52 countries, observing what works—and what doesn't—when it comes to American entrepreneurship and messaging abroad. - Why most people blow their first three minutes - How to simplify your message without dumbing it down - Real strategies to build instant credibility and drive action Want to sharpen your pitch and lead with clarity? Hit play.   Don't forget to like, subscribe, and share this episode with someone who talks too much in meetings

Hi there. Welcome to the Biz Communication Show. I'm your host, Bill Lampton, the Biz Communication Guy. The Biz Communication Show is now in its eighth season. And during that ...

Send us a textSome business phrases are so overused they make you wince… but we still say them anyway. In this episode, Mike and Blaine dig into the real origin stories behind the buzzwords we love to hate, from “touch base” and “low-hanging fruit” to “red tape” and “circle back.” They trace how these phrases started on ballfields, farms, and battlefields before they invaded boardrooms—and why they've stuck around long enough to make us all cringe. It's part history, part therapy session, and a reminder that even the most annoying jargon started with a pretty good story.Don't miss the latest insights and entertaining discussions on entrepreneurship, small business, and random BS. Subscribe, follow, and like Mike and Blaine's "Business, Beer, and BS" and catch every episode! Featured Beer: @GreatRaftBrewing @estbrewMike: Great Raft Brewing “Reasonably Corrupt” Black LagerBlaine: The Establishment “Dream Your Life Away” Hazy IPAWatch on YouTube: https://youtu.be/TDICQlWPHL4Thanks to our Beer Sponsors: • Rachel Barnett from Gentle Frog: youtube.com/@GentleFrog • Karen Hairston from 3S Smart Consulting: 3ssmartconsulting.com• Larry Weinstein, the Cash Flow Cowboy in Houston Texas!• Neighbor Pat• Jeff Robertson at jeffreyrobertson.comListen to all our episodes at mikeandblaine.comcashflowmike.comdryrun.com#mikeandblaine #smallbusines #cashflow #finance #beer #entrepreneur #craftbeer Support the showCatch more episodes, see our sponsors and get in touch at https://mikeandblaine.com/

As most of us know Artificial Intelligence is playing a larger role in nearly all of our companies, and with that widescale adoption comes uncertainty. In this episode of the Can You Hear Me? Podcast, co-hosts Eileen Rochford and Rob Johnson explore how leaders are (or aren't) communicating clearly and empathetically about AI—and the effect it's having on employees' sense of security and future.Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform. Stay connected with us: - Follow us on LinkedIn! - Follow our co-host Eileen Rochford on Linkedin! - Follow our co-host Rob Johnson on Linkedin!  

Timestamps:4:16 - When does a startup become a scaleup?18:04 - Prioritizing which issue to tackle next25:06 - Why properti only has Swiss investors28:40 - Challenges in scaling up in Switzerland vs Internationally31:34 - How Levent leverages his advisory board39:00 - Key advice for early foundersClick here to purchase our book, “Swiss Startups”.About Levent Künzi:Levent Künzi is the Co-Founder and CEO of Properti, a technology-driven real estate company modernizing how people buy, sell, and rent homes. He holds a BSc in Business Administration with a focus on Marketing and Business Communication from Kalaidos University of Applied Sciences. Before founding Properti, Levent spent a decade at Betterhomes Real GmbH, where he rose to COO by age 25.In his conversation with Silvan, Levent unpacked the shift from startup to scaleup, how founders can prioritize the right challenges during periods of growth, and why Properti made the strategic choice to raise exclusively from Swiss investors in its early stages.Levent also opened up about key tips for early startup founders, such as building a supportive environment, staying flexible and focused, and continuing to push through the hard times.Don't forget to give us a follow on⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Linkedin⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠ TikTok⁠⁠⁠⁠, and⁠⁠⁠⁠ Youtube ⁠⁠⁠⁠so you can always stay up to date with our latest initiatives. That way, there's no excuse for missing out on live shows, weekly giveaways or founders' dinners.

Step into the world of workplace uncertainty as AI transforms our companies. Join Eileen Rochford and Rob Johnson on the Can You Hear Me? Podcast as they uncover how leaders' communication about artificial intelligence is shaping employees' trust in their careers and the future.Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform. Stay connected with us: - Follow us on LinkedIn! - Follow our co-host Eileen Rochford on Linkedin! - Follow our co-host Rob Johnson on Linkedin!  

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1758: J.L. Collins explores a crucial blind spot in business communication: the subtle danger behind a customer's claim of satisfaction. By unpacking why "I'm satisfied" can mask deeper disinterest or dissatisfaction, he highlights how businesses can misinterpret complacency as loyalty - and miss vital opportunities for genuine connection and improvement. Read along with the original article(s) here: https://jlcollinsnh.com/2011/06/17/the-most-dangerous-words-your-customer-can-say/ Quotes to ponder: "I'm satisfied. Those are the most dangerous words your customer can say." "An 'unsatisfied' customer may simply be telling you they no longer care enough to complain." "Your competitors are still out there and they are still selling and they are still trying to steal your customer away." Episode references: The Dip by Seth Godin: https://www.amazon.com/Dip-Little-Book-Teaches-Stick/dp/1591841666 Purple Cow by Seth Godin: https://www.amazon.com/Purple-Cow-Transform-Remarkable-ebook/dp/B0026OR2ZY Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1758: J.L. Collins explores a crucial blind spot in business communication: the subtle danger behind a customer's claim of satisfaction. By unpacking why "I'm satisfied" can mask deeper disinterest or dissatisfaction, he highlights how businesses can misinterpret complacency as loyalty - and miss vital opportunities for genuine connection and improvement. Read along with the original article(s) here: https://jlcollinsnh.com/2011/06/17/the-most-dangerous-words-your-customer-can-say/ Quotes to ponder: "I'm satisfied. Those are the most dangerous words your customer can say." "An 'unsatisfied' customer may simply be telling you they no longer care enough to complain." "Your competitors are still out there and they are still selling and they are still trying to steal your customer away." Episode references: The Dip by Seth Godin: https://www.amazon.com/Dip-Little-Book-Teaches-Stick/dp/1591841666 Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Roger Wesley breaks down what most investors miss—and what smart investors do differently. He unpacks his biggest lesson moving into real estate + how conviction, clarity, and communication can transform your career and help raise capital in unexpected ways.Married with 4 kids and counting, Roger is a committed husband and loving father. He has conquered poverty, homelessness, and failure to become a man of inexhaustible persistence and patience. He owns multiple businesses, is a Real Estate Investor, and He is most grateful for his Salvation through his Lord and Saviour Jesus Christ. Ask him about it at www.rogerwesley.com***Episode highlights:[00:00-06:11] Skepticism to conviction in REI[06:12-08:13] Impact of high-level communication[08:14-11:03] The Secret to scaling your business[11:04-18:14] Non-traditional way to fund a business[18:15-27:07] Polish your business in 10 minutes[27:08-27:59] Connect with Roger[28:00-32:23] Expert Q&AAny questions?*** Grab my 10k/month passive income strategy and weekly newsletters at https://tinyurl.com/iwg-strategy BOOK IS OUT! Grab Your Copy and learn how to get your feet wet in real estate investing

In this episode, Jaeden discusses Google's new AI-powered business calling feature, which allows users to obtain information from businesses without making a call themselves. The feature, powered by Gemini 2.5 Pro, aims to streamline the process of gathering information but raises concerns about the implications for local businesses and the quality of information received. Jaeden explores the pros and cons of this technology and its potential impact on consumer behavior and business interactions.Try AI Box: ⁠⁠https://AIBox.ai/⁠⁠AI Chat YouTube Channel: https://www.youtube.com/@JaedenSchaferJoin my AI Hustle Community: https://www.skool.com/aihustle/aboutChapters00:00 Introduction to Google's AI-Powered Business Calling Feature06:36 Pros and Cons of AI in Business Communication

Boring movies share a secret, a hidden flaw that drains the life from them. It's not always the actors, or even the story itself. Instead, it's something deeper, a missing ingredient that keeps you from caring. The Art & Science of Storytelling: Learn How to Tell Better Stories in Conversations, Business Communication, Leadership & Brand Building ✨Ebook: https://armanitalks.gumroad.com/l/rusrz ✨Paperback/Kindle: https://amzn.to/3uxD3bS ✨Audiobook: https://www.audible.com/pd/B09YV3MRPX/?source_code=AUDFPWS0223189MWT-BK-ACX0-306181&ref=acx_bty_BK_ACX0_306181_rh_us CONQUER SHYNESS

Email deliverability expert MV Braverman reveals why small business owners struggle with inbox placement despite building quality email lists. The founder of Inbox Welcome breaks down her TCR method (Tech, Content, Relationship) for transforming dormant subscriber lists into powerful revenue engines. MV exposes the hidden costs of purchased email lists - including a shocking five-year payback period for political campaigns - while sharing actionable strategies for sender reputation recovery. Key insights include: authentication requirements that Google now mandates, unsubscribe best practices that actually improve engagement, mobile-friendly email strategies for dark mode compatibility, and why "set it and forget it" automation destroys business growth. This productivity-focused conversation reveals how relationship building through authentic business communication beats purchased lists every time. Get practical marketing tips for list building, email automation that doesn't backfire, and avoiding spam filters that cost sales. Essential listening for any online business owner ready to stop wasting money on emails that never reach their audience's inbox.

Jenalyn Gardner shares how GlobeSt's Women of Influence is driving CRE dealmaking, tech adoption, and visibility for women leaders across the industry.**Hey Crexi listeners - we're partnering with GlobeSt to offer $200 off the registration fee for the Women of Influence conference in beautiful Denver, Colorado. Don't miss out on 2 days of expert panels, exciting conversations, and connecting with top industry professionals. For more information, and to get $200 off your registration fee, visit their event page and enter the code CREXIPOD200. **The Crexi Podcast explores various aspects of the commercial real estate industry in conversation with top CRE professionals. In each episode, we feature different guests to tap into their wealth of CRE expertise and explore the latest trends and updates from the world of commercial real estate. In this episode of the Crexi Podcast, host Shanti Ryle sits down with Jenalyn Gardner, the Director of Programming for GlobeSt Real Estate, to delve into the world of commercial real estate and the successful Women of Influence program. Jenalyn shares her journey from the newsroom to shaping content for GlobeSt events, emphasizing the importance of relationships and mentorship in her career. The discussion explores how the Women of Influence initiative empowers women, fosters deal-making, and addresses the unique challenges women face in the industry. Jenalyn also highlights the growing integration of technology in CRE, providing insights into where the most opportunities lie in the current market landscape. Tune in for an inspiring conversation on breaking barriers, building robust networks, and driving impactful changes in commercial real estate.Introduction to the Crexi PodcastMeet Jenalyn Gardner: Director of Programming at GlobeStJenalyn's Career Journey and AchievementsThe Importance of Commercial Real EstateBuilding Expertise and Relationships in CREWomen of Influence: Concept and ChallengesThe Evolution and Impact of Women of Influence EventsThe Role of Technology and Networking in CREHighlighting Success Stories and Future GoalsBuilding a Year-Round CommunityLeveraging AI for Fast Content CreationExpanding Platforms and Social Media PresenceHighlighting Women of Influence Through PodcastsEncouraging Women to Share Their StoriesWomen of Influence Miniseries and EventsImpact of Women of Influence on Deal MakingOpportunities for Women in Commercial Real EstateThe Role of Technology in Real EstateMultifamily and Healthcare as Safe Investments About Jenalyn Gardner:Jena Gardner is the Director of Programming for GlobeSt Real Estate. She leads the strategy and development of all content related to GlobeSt Real Estate events. In her role as Director of programming, Jena has executed some of the portfolio's most successful events, streamlined messaging across media channels, and developed an unparalleled brand identity, making the GlobeSt brand the epicenter of industry dealmaking across the commercial real estate events and information space. A frequent contributor to GlobeSt.com, Jena works closely with the editorial staff to uphold the content integrity of GlobeSt. Her “in the trenches” approach to subject matter research has led to powerful industry relationships with some of commercial real estate's top decision makers and thought leaders. Jena also leads the strategy and development of all things Women of Influence, including the launch of the exclusive Women of Influence social media platform The Hive, year round Women of Influence mini-series events, and the leader of the influential Women of Influence Advisory Board – who together – are working to transform the the commercial real estate industry by elevating women to positions of power. Jena started her career in the newsroom, as an editor and content strategist for PRNewswire. She pivoted into the world of corporate events after inheriting the print and packaging portfolio at Smithers Information, where she spearheaded the company's most successful and influential event, Sustainability in Packaging. She also launched the second and third most successful events, Packaging for Ecommerce and Smart Packaging. A graduate of the University of Akron with a Bachelor in Business Communications, Jena lives with her husband and two sons in Akron, OH. In her free time, she loves a good book, quality family and girlfriend time, and some not-so-good quality… reality television. If you enjoyed this episode, please subscribe to our newsletter and enjoy the next podcast delivered straight to your inbox. For show notes, past guests, and more CRE content, please check out Crexi's blog. Ready to find your next CRE property? Visit Crexi and immediately browse 500,000+ available commercial properties for sale and lease. Follow Crexi:https://www.crexi.com/​ https://www.crexi.com/instagram​ https://www.crexi.com/facebook​ https://www.crexi.com/twitter​ https://www.crexi.com/linkedin​ https://www.youtube.com/crexi

On this episode of Getting to Aha!, host Darshan Mehta sits down with Ken Kring, a seasoned business leader with rich experience at Walmart, Walgreens, and Sears, to explore the transformative power of integrated thinking. Ken reveals how businesses can break down silos, align around a shared vision, and drive success through cohesive strategies. From customer experience flows to decision-making frameworks, this conversation offers practical insights for leaders eager to create nimble, connected organizations that thrive in today's complex business landscape.

Welcome to another insightful episode of Wealth Talk, where we explore the strategies, tools, and mindset shifts that help you build lasting wealth. This week, host Christian Rodwell is joined by Paul Green, a former airline pilot turned sales strategist, who now helps entrepreneurs grow their businesses by building genuine connections through WhatsApp.Key Topics & Takeaways1. Paul's Entrepreneurial JourneyFrom losing his pilot job during the pandemic to launching a resilience training business.Creative outreach with Lego and QR codes led to unexpected NHS conversations and a £3M contract offer.2. Why WhatsApp?92% of the UK population uses WhatsApp.Achieves up to 95% open rates—far surpassing email and phone.It's where real conversations and relationships happen.3. Sales & Marketing ‘Flight PlanAdapting aviation principles: Takeoff (initiate), Cruise (nurture), Landing (close the sale).Automation should enhance—not replace—the human experience.4. Humanising Your MessagingUse video, voice notes, and even selfies for personal, authentic touchpoints.Don't over-polish—background noise and informal messages build trust.5. WhatsApp in ActionCase studies: Schools sending personalised videos, event/webinar invitations, and ongoing client updates.Dramatic improvements in webinar attendance and lead engagement when using WhatsApp over email.6. Automation & AIStart manually, then layer in automation for speed (e.g., instant replies to new leads).AI can help with FAQs, but always offer a route to a real person.7. Common MistakesTrying to sound too corporate or scripted.Failing to respond quickly—speed is critical for conversions.8. Paul's WhatsApp PlaybookFree resource: Campaign templates, strategies, and a walkthrough webinar.Available at clientfunnels.co.uk—download triggers a WhatsApp conversation with Paul.9. Paul's Challenge to ListenersMessage 10 people on WhatsApp in the next 10 minutes and see what happens!Links & ResourcesPaul Green LinkedIn: linkedin.com/in/paul-green-foPaul's Playbook: clientfunnels.co.uk/wealthPaul on Facebook: facebook.com/paul.greenldPaul on Instagram: instagram.com/paulgreenIdConnect with WealthBuildersListen on Spotify, Apple Podcasts, YouTube, and all major platforms.For more inspiring stories and actionable tips, subscribe to Wealth Talk and leave us a review!Next Steps On Your Wealth Building Journey: Join the WealthBuilders Facebook CommunitySchedule a 1:1 call with one of our teamBecome a member of WealthBuildersIf you have been enjoying listening to WealthTalk - Please Leave Us A Review!If you enjoyed this episode, please rate and review WealthTalk on your favourite podcast platform.

Send us a textAre you ready to stop doubting your value and start showing up as the powerful leader you already are? In this episode of The Good Enough Mompreneur Podcast, host Angela Masciulli welcomes Dr. Alexa Chilcutt, Executive Education Professor at Johns Hopkins Carey Business School and expert in executive presence, public speaking, and women in leadership.Together, they unpack what executive presence really means, why it's essential for women—especially moms in business—and how you can develop it starting today. Whether you're preparing for a pitch, managing a team, or just trying to show up more confidently in your business, this conversation is for you.What You'll Learn:How to craft an intentional leadership presence that aligns with your valuesWhy public speaking anxiety is normal—and how to overcome itPractical tools to combat imposter syndrome and step into your authorityThe difference between managing and leading—and how to communicate like a leaderWhy women in leadership need boundaries and authenticityMentioned in this Episode:Connect with Alexa Chilcutt on LinkedIn: https://www.linkedin.com/in/alexa-chilcutt-phdGet Angela's support at: https://mombusinesscoach.comConnect with Angela: Instagram: @angela.masciulli Website: https://mombusinesscoach.com Connect with Angela at MomBusinessCoach.com Apply for Personalized Confidence and Business Coaching Enroll in my FREE mini-course - 5 Keys to Confidence ⭐⭐⭐⭐⭐Leave a Review on Apple podcasts or wherever you listen!

What do magic tricks, mind reading, and negotiation have in common? According to mentalist and business consultant Jonathan Pritchard, everything.In this powerful Jake & Gino episode, Jonathan unpacks the psychology behind attention, influence, and performance—from juggling fire at 13 to helping corporations crush trade show ROI. With real-life stories, persuasive wisdom, and tactical negotiation advice, this episode is a must-listen for entrepreneurs, real estate investors, and anyone in the business of influence.Learn how applied psychology, mentalism, and communication mastery can give you an edge in business, leadership, and everyday life. Topics covered:Turning childhood curiosity into a global career The secret weapon behind great public speakers Why most trade show marketing fails Mentalism vs. magic vs. sales How to eliminate bad leads and attract ideal clients The psychology of persuasion and performance Guest: Jonathan PritchardWebsite: https://icanreadminds.com We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors)

Did you know Black Americans are twice as likely to have a stroke-sometimes as early as age 22? In honor of Mental Health and Stroke Awareness Month, we welcome Dr. Christine Cosby-Gaither, Visionary Founder and Executive Director of A Stroke of Grace, to discuss how her nonprofit supports Black stroke survivors and their families. Find out how to spot stroke symptoms early using the B.E. F.A.S.T. Method and learn practical steps to ‘build a new normal' after a stroke. Protect yourself and your loved ones. Dr. Cosby-Gaither completed both her Doctorate of Education and MS in Business Communication at Spaulding University in Louisville, Kentucky, and she received her Bachelor of Science in Psychology at Northern Kentucky University. After surviving a life-changing stroke in 2019, she turned her pain into purpose — creating trauma-informed courses, healing workbooks, and the KNOW THE SIGNS Stroke Prevention Pocket Guide to empower and educate communities. She also serves as Director of Black Health Equity at Simmons College of Kentucky (the nation's 107th Historically Black College and University), where she leads efforts to address systemic health disparities. Dr. Cosby-Gaither is the author of “Beyond the Stroke: A Survivor's Quest for Courage” and a contributing author in the anthology “Coaching Gurus”, where her chapter ‘Strength and Courage' shares her powerful story. To learn more about Dr. Cosby-Gaither and her work, connect with her IG @astrokeofgrace or visit her website at AStrokeofGrace.org.

Matthew (Matt) A. Tyner, Sr. is the author of Fast and Hard: From Addictions to Redemption.    He is a man who has reinvented himself and has invested his second chance at life with building positive relationships with those around him. Matt is best known for his work as a college baseball coach, but many know him as a walk-on baseball player from the prestigious University of Miami Baseball program that made three consecutive College World Series appearances. When all the world looked bright for Matt, it was his own demons who sabotaged all of his professional and personal opportunities.  For decades he was cross addicted to drugs and alcohol, while mired in the muck of unsavory behaviors. His painfully raw memoir chronicles the scared boy running toward the monster of addictions and finally to how he found redemption. Matt speaks to reaching the ill-fated rock bottom.  His memoir shows that if not for his reckoning with his demons, he would surely have lost his life. Fast and Hard is a dark story that ends with a man accepting the embrace of his spiritual awakening, the program of Alcoholics Anonymous and the forgiveness from his family and friends. For those longing for the life of a professional athlete, Matt shares the reality of the pitfalls and detours of a professional Minor League player. He is long past his days of playing for the franchises of the Baltimore Orioles, but his recall of those days is incredible.  That life could never compare to the present life of being clean and sober for over two decades. In his addiction free life, he has dedicated his life to serving others and provides leadership through coaching and public speaking to thousands of men and women of all ages. Matt is currently a NCAA Division I Head Baseball Coach for Towson University. He is also the owner of MLT Sports Investments, LLC and a professional motivational speaker for Tyner Effect (www.Tynereffect.com). His educational background includes undergraduate studies at the University of Miami and his bachelor's degree in Business Communications from Concordia University, Indianapolis, IN Campus. https://tynereffect.com Fast & Hard - From Addictions to Redemption: https://www.amazon.com/Fast-Hard-Matthew-Tyner-Sr/dp/B0F1C3KVVD HELP SUPPORT OUR FIGHT AGAINST ADDICTION. DONATE HERE: https://www.patreon.com/theaddictionpodcast   PART OF THE GOOD NEWS PODCAST NETWORK. AUDIO VERSIONS OF ALL OUR EPISODES: https://theaddictionpodcast.com CONTACT US: The Addiction Podcast - Point of No Return theaddictionpodcast@yahoo.com Intro and Outro music by: Decisions by Kevin MacLeod is licensed under a Creative Commons Attribution 4.0 license. https://creativecommons.org/licenses/by/4.0/ Source: http://incompetech.com/music/royalty-free/index.html?isrc=USUAN1100756 Artist: http://incompetech.com/

What if burnout isn't the end of your calling—but an invitation to reimagine it? In this episode, Loren talks with Dr. Arianna Molloy, author of Healthy Calling: From Toxic Burnout to Sustainable Work, about how our deepest exhaustion can reveal what matters most. Drawing from her own journey and years of research, Arianna offers insight for leaders, pastors, and anyone navigating seasons of vocational confusion, overwork, or transition. together, they explore how calling can be both sacred and slippery, why shame is often tied to burnout, and how to reclaim your purpose without clinging to a title.    This episode includes: The difference between a healthy calling and toxic burnout Why our job titles aren't our true identity What to do when you feel vocationally lost How rest and reflection help realign our sense of purpose Tools for reframing shame and rediscovering joy in your work   Arianna Molloy (PhD, University of Denver) is associate professor of organizational communication at Biola University. Her research focuses on meaningful work, work as a calling, and the connection between humility and burnout in the workplace. She is an award-winning scholar and educator who has published in the International Journal of Business Communication, Communication Studies, and Christianity Today. Arianna is also a consultant for organizations, business professionals, and ministries. Arianna and her husband, Allen, have one son and enjoy running half marathons, traveling the world, and drinking good coffee.   Mentioned Resources:

Today we're talking about something that impacts all of us - our calling and how we can pursue meaningful work without burning out. I'm sitting down with Arianna Molloy, author of "Healthy Calling," to unpack what it really means to live out our purpose without getting crushed by pressure and expectations. We'll explore some critical questions: What does calling really look like? How do we recognize our unique gifts? And most importantly, how can we stay passionate about our work without losing ourselves in the process? Whether you're a pastor feeling overwhelmed, a professional struggling with workplace stress, or someone trying to figure out your next career move, this conversation offers practical wisdom about finding purpose and maintaining your energy. Arianna brings incredible insights from her research and personal journey that will help you reframe how you think about work, calling, and your own potential. So join us as we discover how we can live out our calling without burning out. Arianna is a Communication professor at Biola University, where she designs and teaches Organizational Communication courses. She has also partnered with Biola's Office of Faculty Advancement, leading the Pedagogy Development Consulting program. Her research focuses on meaningful work, work as a calling, and the link between humility and burnout, with publications in premier journals such as the International Journal of Business Communication and Communication Studies. One of her collaborations won “Article of the Year” in the Journal of Management, Spirituality, and Religion. She views her role as a professor through the lens of being a mentor who loves to learn. While she's been honored with awards like Biola's Provost Award for “Excellence in Teaching” and the “Faculty Excellence” award, her deepest joy comes from witnessing the transformation in her students' lives.Arianna's Book:Healthy CallingArianna's Recommendations:Liturgy of the OrdinaryPracticing the WaySubscribe to Our Substack: Shifting CultureConnect with Joshua: jjohnson@allnations.usGo to www.shiftingculturepodcast.com to interact and donate. Every donation helps to produce more podcasts for you to enjoy.Follow on Facebook, Instagram, Twitter, Threads, Bluesky or YouTubeConsider Giving to the podcast and to the ministry that my wife and I do around the world. Just click on the support the show link below Support the show

If you think your communication skills don't need improvement, I want to challenge you to develop a growth mindset, and with a bit of humility realize there's always room for growth. Tune into my conversation with amazing Laura Katen and learn:How to increase self-awareness and overcome nervousness.How to use pauses intentionally.Practical techniques for building confidence.What executive presence is and why speakers need it.How to understand gravitas and how to use it.How to speak confidently with someone more experienced or a high-ranking individual.How to show energy if you're a shy, quiet person.Why knowing your communication style is important.How to adapt your style depending on who you're talking to.Laura is one of today's leading experts in Business Communication, has 20 years experience in the Communication Industry. She travels over 100 days a year for speaking engagements.Ms. KATEN has spent her career specifically focused on helping individuals to increase self-awareness around communication habits that either support or unconsciously undermine their success.Connect with Laura and get her books: linkedin.com/in/katenconsultingporchlightbooks.com/search?q=Laura+katen amzn.to/2SDLZsK

Hey Y'all!   In this episode, we pull out our journals to discuss the woes of adulting once again.In this episode we talk about the challenges of tax season, and the importance of communication and professionalism in business relationships.  We also discuss the emotional toll of pursuing education and career goals, reflecting on the journey of adulthood and the responsibilities that come with it. We explore the complexities of motherhood, family expectations, and the pressures surrounding pregnancy. The discussion also touches on the innocence of children, family dynamics, cultural expectations regarding marriage, and frustrations with testing and future plans. Cocktail of the Week: Lemon Drop Martini As always you can connect with the ladies of UNestablished on TikTok, Instagram, and Facebook. You can also email any questions and/ or comments to unestablishedpodcast@gmail.com. If you would like to give a donation or support UNestablished as a podcast, you can head over to Buy Me a Coffee. There you can give a donation to help the podcast! Don't forget to leave us a five star rating and review on Apple Podcast, Spotify, and Audible. Thanks for listening and we hope you enjoy...Cheers! 

Whether you're just starting out in your career or launching a new business, one thing's for sure—success isn't just about hard work. It's about navigating challenges, surrounding yourself with the right people, and knowing when to let go of what's holding you back.In this episode, we chat with Rikki Kelly, founder of EGO Tequila, who shares her journey from Fort Worth, Texas, to the agave fields of Mexico. Rikki opens up about the highs and lows of building a tequila brand from the ground up and the invaluable lessons she's learned along the way.She highlights how mentorship has shaped her path, offering powerful insights on how to execute—whether in business or in life.Before you take your next sip, tune in to hear Rikki's inspiring story and the lessons that can help you on your own journey.Listen, Share and Leave a Review

Send us a textStrap in for another riveting episode of the Customer Success Playbook, where empathy isn't just a buzzword—it's a business advantage. Hosts Kevin Metzger and Roman Trebon are once again joined by communication maven Mary Schmid, who unpacks the neurological power of empathy and its pivotal role in client trust and loyalty. From the depth of scuba diving to the magic of emotional connection, Mary shares how listening with genuine curiosity can shift even the most transactional relationships into long-term partnerships.Detailed Analysis: In this Wednesday "One Big Question" edition, the trio explores how empathy drives client loyalty, especially in high-stakes sectors like finance. Mary challenges the misconception that empathy is about agreement, reframing it instead as a courageous act of understanding. Through her neuroscience-informed approach, she explains how empathy fosters psychological safety, laying the groundwork for trust.The conversation ventures into practical insights for customer success professionals: the importance of leading with emotional curiosity, the discipline of "listening to connect," and how to gracefully introduce differing perspectives once mutual understanding is established. Mary introduces a powerful sequence: empathy first, connection second, and then collaboration. The episode highlights that curiosity and compassion aren't liabilities—they are strategic tools.Also discussed: how leaders can break free from monologue mode by shifting into learner mode, and how to handle moments when your perspective diverges from the client's. Spoiler: it involves asking permission to share, not bulldozing your view across the conversation table.Roman humorously pitches Mary for a bigger stage beyond customer success, and honestly, we agree.The bottom line? Connection comes before correction. Action comes after understanding.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookCheck out https://funnelstory.ai/ for more details about Funnelstory. You can also check out our full video review of the product on YouTube at https://youtu.be/4jChYZBVz2Y.Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

With Mickie Kennedy, a PR expert and press release strategist who helps small businesses, startups, and authors get seen and heard. Over 26 years ago, he founded eReleases after witnessing firsthand how many entrepreneurs struggled to afford traditional PR services. His mission is simple: make media access and press release distribution both effective and accessible — with a human touch. Today, he continues to guide thousands of business owners toward greater visibility, credibility, and growth through strategic media coverage.Mickie holds an MFA in Creative Writing from George Mason University and still writes poetry with a group of fellow misfits in Maryland. His work and expertise have been featured on top business podcasts and media platforms. He lives in Baltimore County with his family and two feuding cats, enjoys British sci-fi, and admits to a serious diet soda habit.Join us in our conversation as Mickie breaks down why being an unknown brand can actually be your biggest PR asset, and how strategic storytelling can turn a press release into a multimillion-dollar opportunity. He shares lessons from his journey, insights into eReleases' partnership with PR Newswire, and tips for entrepreneurs who want to get media attention without breaking the bank. Tune in to learn how the power of a well-crafted press release can transform your business.To listen to the podcast and access the show notes and any other resources mentioned in this episode, visit us at www.legalwebsitewarrior.com/podcast.

Songkran is a festival from Southeast Asia marking the new year and celebrating making a fresh start. This special program includes a program discussion hosted by Michelle Meow featuring conversations on cultural heritage, community impact, and empowerment initiatives; cultural performances, including traditional dances, live music, and storytelling sessions; a traditional water blessing ceremony; and delicious authentic Southeast Asian cuisine prepared by local chefs. About the Speakers Kesinee Angkustsiri Yip has been helping companies, organizations, and executives manage their reputations for more than two decades. An award-winning communications strategist recognized by the International Association of Business Communications, she co- founded Creative Catalyst (www.creativecatalystworks.com) to address culture and connection challenges—the things AI does not—by bringing improv into the workplace. While improv can be funny, it's not just for the theater. Improv techniques can help entrepreneurs and leaders as well as customer-facing, sales, HR, and DEI teams reduce anxiety, cultivate safe spaces, and encourage creativity. Her book, “Yes, and...” for Success: Improv Secrets to Supercharge Professional Creativity and Connection is out on Amazon and available at Bay Area bookstores. Kesinee has performed at BATS Improv and has led workshops and trainings in the United States and abroad. Kesinee is on the Board of the Asian Women's Shelter in San Francisco (www.sfaws.org) and is active with the LEAD-LISA Startup Incubator (www.gsb-lead-lisa.com). She earned a BA from Stanford University and an MBA in Marketing and Strategic Planning from Rice University. Maly Phommavong is based in Sacramento and has been in the interpreting field since 2015. In 1987, she arrived in the United States at age 13 as a child of refugees with a family of 12. She graduated with a Master's Degree in Criminology from CSU of Fresno in 2000, and worked as a deputy probation officer for Contra Costa County in 2002. She retired early from the Probation Department in 2015, and began working as a registered court interpreter for the California Judicial Court. Maly has been involved in grass-roots advocacy and volunteered in nonprofit organizations for decades. In 2015, She began her online presence through conducting live community discussions covering various issues affecting the community in the Lao language catering to non-English speaking members. Her videos have reached the Laotian audience worldwide. Kenya Prach is a survivor of the Khmer Rouge genocide who escaped to Thailand refugee camps before finding a second chance in the United States. Arriving with no knowledge of English and few opportunities, Kenya faced immense challenges, from being unable to attend high school or community college to being turned away from work. However, a kind gesture from an African American homeless man helped guide him toward education and a new life. A Cambodian-born martial artist, Kenya is known for his expertise in Kbach-Kun-Boran-Khmer (Bokator) and Muay Thai kickboxing. Despite enduring the horrors of the Khmer Rouge regime, he pursued martial arts in Thailand and later excelled in boxing in the United States. With a deep understanding of hardship and compassion, Kenya has dedicated his life to helping others, particularly in the fight against human trafficking and advocating for human rights. He believes that true wealth lies not in material possessions but in kindness, care and love. Through his work and his book Black Stone Hands, Kenya seeks to give a voice to the voiceless and inspire others to make a difference by uplifting those in need. See more  Michelle Meow Show programs at Commonwealth Club World Affairs of California. Our thanks for the generous support of The Bamboo Organization for making this program possible. Learn more about your ad choices. Visit megaphone.fm/adchoices

What happens when your calling—the thing that once felt like holy ground—starts draining you? In this compelling conversation, Alan sits down with Dr. Arianna Anderson, author of the new book Healthy Calling: From Toxic Burnout to Sustainable Work. Arianna combines academic research, personal story, and spiritual wisdom to expose the surprising dark side of calling. Together, they unpack why some of the most driven and passionate people—those who feel most called to their work—are also the most vulnerable to burnout. From relational shame to boundary shaming, calling-driven burnout has unique roots—and this episode offers practical ways forward. About Dr. Arianna Molloy Arianna is a Communication professor at Biola University, where she designs and teaches Organizational Communication courses. She has also partnered with Biola's Office of Faculty Advancement, leading the Pedagogy Development Consulting program. Her research focuses on meaningful work, work as a calling, and the link between humility and burnout, with publications in premier journals such as the International Journal of Business Communication and Communication Studies. One of her collaborations won “Article of the Year” in the Journal of Management, Spirituality, and Religion. She views her role as a professor through the lens of being a mentor who loves to learn. While she's been honored with awards like Biola's Provost Award for “Excellence in Teaching” and the “Faculty Excellence” award, her deepest joy comes from witnessing the transformation in her students' lives. What You'll Learn: Why calling can lead to deeper burnout than a regular job or career The difference between general burnout and "calling burnout" The role of humility in avoiding burnout and leading sustainably How boundaries (and boundary-shaming) impact your emotional health Reflection Questions: Am I pursuing my calling—or idolizing it? How close am I on the spectrum from healthy to burnout? Have I been shamed for setting boundaries… or doing that to others? Am I confusing hustle with faithfulness? What would Sabbath look like if I truly stopped for one day each week? Pick Up the Book: Healthy Calling: From Toxic Burnout to Sustainable Work by Dr. Arianna Molloy Now available wherever books are sold!  

While we have access to countless communication tools and AI technologies, the core elements of powerful communication in today's digital age remain unchanged: authentic connection, emotional intelligence and understanding your audience. Maria Wolfe, a senior lecturer in the Cornell Nolan School of Hotel Administration, shares the foundational skills needed to command attention and inspire action.What You'll Learn Navigate communication challenges and manage potential risksConnect to your audience in an authentic wayCommunicate to empower people and inspire actionThe Cornell Keynotes podcast is brought to you by eCornell, which offers more than 200 online certificate programs to help professionals advance their careers and organizations. Learn more from Maria Wolfe in these online certificate programs: Business Communication Communications 360Persuasive Communication Did you enjoy this episode of the Cornell Keynotes podcast? Watch the Keynote. Follow eCornell on Facebook, Instagram, LinkedIn, TikTok, and X.

How can a communications plan transform your business outreach? Join hosts Sid Sexton and Keith Glines on this episode of the Overlap Podcast as they unpack the art of intentional communication. From targeting the right audience to tailoring messages for specific platforms, they reveal how a solid plan can boost engagement and drive results. Whether you're a small business owner or a leader looking to sharpen your marketing, this episode offers practical insights to help you thrive in today's digital landscape.   What You Will Learn Why a communications plan is more than just a marketing budget. How to match your message to the right platform and audience. Simple tools to streamline your communication strategy. The power of blogging for lasting business impact. Key Topics Discussed Platform Demographics: Where do your customers really hang out online? Message Tailoring: What works on LinkedIn won't fly on Facebook—why? Aggregators vs. Intentionality: Are you sabotaging your reach without knowing it? Blogging as a Power Tool: How one piece of content can fuel everything else. AI in Marketing: Can tech like ChatGPT or Meta AI save you time? Show Resources and Links Overlap Podcast Website: Download the free Communications Plan eBook at overlaplife.com. Quotes "The words that you say matter to get the numbers." – Keith Glines "One well-written post beats a hundred every time." – Keith Glines "A blog is the most powerful tool you have SEO-wise." – Keith Glines Conclusion A communications plan isn't just about posting more—it's about posting smarter. Sid and Keith break down how intentional messaging can connect you with the right people, on the right platforms, at the right time. Take their advice: craft a plan, use the tools available, and watch your impact grow.   Sponsor Spotlight Barranco and Associates: Johnny Barranco offers holistic financial strategies to align your money with your goals—visit barrancoandassociates.com. Content Fresh: Transform your social media growth with Content Fresh's proven strategies at contentfresh.com. Roadmap for Growth: Chris Francis and Rick Miller's course helps small businesses scale smart—check it out at treebusiness.com. C2 Wealth Strategies: Wes Cody and his team provide personalized financial planning for your future at c2wealth.com.

93% of businesses are optimizing the wrong part of the funnel—and it's costing them growth, trust, and connection.In today's episode, I walk you through the newly updated version of one of the most powerful frameworks I've ever created: the APPLE Framework for Customer Journey. This isn't just a model—it's a tool I've used with billion-dollar brands, startups, and my own business to build relationships at scale that drive retention, referrals, and sustainable growth.Whether you're writing emails, managing sales calls, onboarding new clients, or simply communicating on social media—this framework will transform how you guide people toward results while building trust every step of the way.What You'll Learn in This EpisodeWhy most businesses are optimizing the wrong things—and what to do insteadHow to communicate more effectively with leads, clients, and your teamThe exact five-step framework (APPLE) for guiding people through your businessHow to use the framework in marketing, sales, delivery, onboarding, and even parentingWhy building trust at scale is the new competitive advantageHow to pre-handle objections, eliminate resistance, and create more referralsKey Takeaways✔️What you tolerate, you teach. What you communicate, you control.✔️The Apple Framework = Acknowledge, Prepare, Project, Let Them Know, Excite✔️Customer journey is NOT your funnel—it's the emotional path people take with your brand.✔️Marketing, sales, and delivery should all be rooted in relationship and trust—not tactics.✔️This framework works in DMs, emails, coaching, team meetings, sales calls, and beyond.✔️Most resistance in business happens when people don't feel safe—this model solves that.✔️Mastering customer journey is about mastering relationships at scale.Timestamps[00:00] – Why 93% of businesses are optimizing the wrong thing[03:00] – The future of business: trust > attention[06:00] – What most people misunderstand about customer journey[10:00] – Introduction to the updated Apple Framework[12:00] – The five steps: Acknowledge, Prepare, Project, Let Them Know, Excite[15:00] – Example 1: Using Apple in an Instagram DM[17:00] – Example 2: Onboarding a new coaching client[18:30] – Example 3: Structuring a sales call with Apple[20:00] – How this framework eliminates resistance and builds confidence[22:00] – Why this works in ANY part of your business (or life)[23:00] – Your challenge: Audit your last message, email, or call—did you Apple it?Choose Your Next Steps:Review your last email, message, or sales call—did you use all five Apple steps?Practice using APPLE in your next piece of communication (DM, email, Zoom call, etc.)Tag me on Instagram @itsGeorgeBryant and let me know how you're applying the framework—I want to hear your wins!Special Invitation: Work With Me!Ready to scale your business through trust, alignment, and relationship-driven strategy?Apply for 1:1 coaching or join the Relationship Beats Algorithms Alliance.

How to craft communication that your audience will remember.Why do some messages stick, while others go in one ear and out the other? When it comes to crafting memorable communication, Ada Aka says not all verbiage is created equal. “Certain words are intrinsically more memorable than others,” says Aka, an assistant professor of marketing at Stanford Graduate School of Business. In her research of consumer behavior and decision-making, she's uncovered how language shapes not just our perception of the world, “but how the world stays with us over time." From concrete terms to emotionally charged ones, certain words have more staying power than others, and to communicators who want to capture audiences (and keep them), she says, “Carefully chosen words, they're going to be taking the attention.”In this episode of Think Fast, Talk Smart, Aka joins Matt Abrahams to explore the science of memorable communication. From creating brand slogans that stick to choosing words that align with your message, she reveals how to create communication that won't be forgotten.Episode Reference Links:Ada AkaEp.80 Magic Words: Change What You Say to Inspire and Influence Others Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:05) - The Power of Words in Memory (03:45) - What Makes Words Memorable? (06:04) - Informal and Conversational Language (07:38) - AI & Memory (09:34) - Memorable Slogans (11:26) - Predicting Memorability: Why We Get It Wrong (13:15) - Framing in Communication (15:24) - Creating Meaningful Interactions (17:34) - The Final Three Questions (22:21) - Conclusion  ********Become a Faster Smarter Supporter by joining TFTS Premium. 

In this episode of The Storytelling Sweet Spot, we dive into why the best stories are both entertaining and educational. A story that captivates but lacks depth is forgettable, while one that teaches but bores loses its audience. So how do you strike the perfect balance? We break down key storytelling techniques, real-world examples, and tips to keep your audience engaged while delivering value. The Art & Science of Storytelling: Learn How to Tell Better Stories in Conversations, Business Communication, Leadership & Brand Building ✨Ebook: https://armanitalks.gumroad.com/l/rusrz ✨Paperback/Kindle: https://amzn.to/3uxD3bS ✨Audiobook: https://www.audible.com/pd/B09YV3MRPX/?source_code=AUDFPWS0223189MWT-BK-ACX0-306181&ref=acx_bty_BK_ACX0_306181_rh_us CONQUER SHYNESS

Why numbers are only as compelling as the narratives we attach to them.Facts and figures can be your friend, but before you load your presentation full of data, Miro Kazakoff has a word of caution: “Data's objective, but people are not.”You might think that your data speaks for itself, but Kazakoff says numbers need a narrative. A senior lecturer at MIT Sloan School of Management and author of Persuading with Data: A Guide to Designing, Delivering, and Defending Your Data, he says the key to making data persuasive isn't about showing more information — it's about understanding your audience well enough to know how to relay it in a way that will connect with them. "The people who get good at this are not so much the people who can talk and draw graphs well, but the people who can listen the best. It starts with is empathy.”In this episode of Think Fast, Talk Smart, Kazakoff joins Matt Abrahams to explore how to transform complex data into clear, compelling communication. From avoiding the "curse of knowledge" to effectively orienting your audience through visualizations, he shares practical strategies for making your data not just informative, but persuasive.Episode Reference Links:Miro KazakoffMiro's Book: Persuading with DataEp.49 Make Numbers Count: How to Communicate Data Effectively Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:14) - How to Use Data Persuasively (04:01) - The Curse of Knowledge in Data Communication (06:26) - The Best Way to Present Data Visually (08:41) - The Role of Context in Making Data Meaningful (10:53) - Orienting Your Audience When Presenting Data (13:29) - Storytelling in Data Communication (15:30) - The Final Three Questions (20:29) - Conclusion  ********Become a Faster Smarter Supporter by joining TFTS Premium. 

Why good communication starts with tapping into your power.Impactful communication isn't just about the words you use. According to Chris Lipp, it's about the power you deliver them with.“When we have a belief in ourselves, what we say changes,” says Lipp, a professor at Tulane University's Freeman School of Business and author of The Science of Personal Power. Throughout his career as an academic and communications coach for entrepreneurs, he's explored how tapping into personal power can transform our messages and the impact they create. "Personal power is our belief in our own capability to create impact,” he says. “When things [take] shape on the inside, we think differently, we behave differently... and other people perceive that power."In this episode of Think Fast, Talk Smart, Lipp and Matt Abrahams explore how our mindset shapes our message, sharing research-backed strategies for communicating with power. From embracing authenticity to staying grounded in our values, Lipp reveals how strong communication starts by building strength within.This episode is brought to you by Loom. Try Loom for free today at loom.com/thinkfast.Episode Reference Links:Chris Lipp Chris's Book: The Science of Person Power Ep.12 It's Not What You Say, It's How You Say It: How To Communicate PowerEp.130 Rethinks: How to Maintain a Powerful Presence in Your Communication Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:39) - From Persuasion to Power (02:35) - Defining Personal Power (03:57) - Mindset and Action-Oriented Communication (04:53) - The Power of Taking Responsibility (06:34) - Language and Personal Power (09:47) - The Four-Point Formula for Pitching (12:01) - Focusing on Benefits Over Features (12:56) - Personal Power in Pitching and Persuasion (14:06) - Nonverbal Communication and Power (16:36) - The Final Three Questions (19:20) - Conclusion  ********Become a Faster Smarter Supporter by joining TFTS Premium.Take advantage of our Sponsor offer from Loom

How to captivate an audience and make your message stick.Pitches and presentations don't fall flat because speakers aren't prepared. For Guy Kawasaki, it's because speakers miss the point. “If all you're trying to do is inform, you're not going to pull it off. You have to entertain your audience.”A renowned author, speaker, and entrepreneur, Kawasaki knows that the point of great storytelling isn't about information, it's about emotion. “Too many speakers think, ‘I need to inform my audience. I need to get my story across,'” he says. But throughout his career, formerly as Chief Evangelist at Apple and now co-founder of Canva, he's shown how successful communication is about captivating audiences, not conveying facts. “If you entertain people, you have a chance of informing them.”In this episode of Think Fast, Talk Smart, Kawasaki joins Matt Abrahams to explore practical strategies for building decks, structuring presentations, and tips for keeping audiences engaged. From investor pitches to keynote presentations, these strategies help create effective storytelling — in business and beyond.Episode Reference Links:Guy KawasakiGuy's Book: Think RemarkableEp.82 It's Not About You: Why Effective Communicators Put Others FirstEp.47 Quick Thinks: How to Use Storytelling to Be a Better Founder  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:50) - The Key to Great Storytelling (03:38) - The Purpose of a Pitch (07:23) - How to Structure a Pitch Effectively (08:55) - The 10-20-30 Rule for Slide Presentations (12:21) - Using Images vs. Text in Presentations (13:02) - Lessons from Podcasting (14:33) - The Final Three Questions (18:43) - Conclusion ********Become a Faster Smarter Supporter by joining TFTS Premium.

What does it mean to have a healthy calling? Why are people who view their work as a calling more vulnerable to burnout? How do you know when your work has given way to idolatry? We'll discuss these questions and much more with our Biola communications colleague, Dr. Ariana Molloy, around her new book, Healthy Calling: From Toxic Burnout to Sustainable Work. Dr. Arianna Molloy (Ph.D., University of Denver, CO) is an Associate Professor of Organizational Communication in the Division of Communication at Biola University. Dr. Molloy's research focuses on meaningful work, work as a calling, having published in premier journals such the International Journal of Business Communication, Communication Studies, Journal of Management, Spirituality, and Religion. She also works as a communication consultant for organizations such as Chick-fil-A, as well as business professionals, and ministries. ==========Think Biblically: Conversations on Faith and Culture is a podcast from Talbot School of Theology at Biola University, which offers degrees both online and on campus in Southern California. Find all episodes of Think Biblically at: https://www.biola.edu/think-biblically. Watch video episodes at: https://bit.ly/think-biblically-video. To submit comments, ask questions, or make suggestions on issues you'd like us to cover or guests you'd like us to have on the podcast, email us at thinkbiblically@biola.edu.