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As a young child, a teacher recognized Frank's intellect and shared with his parent, "he needs different work." He was ready to be challenged more. Frank Wolfe, CEO of Hospitality Financial and Technology Professionals, continues to challenge himself as a leader and encourages growth for HFTP and it's members. This interview was conducted live from HFTP's largest conference called HITEC (https://hitec.org) in which professionals enhancing technology for the hospitality industry gather. We discuss growing up, treating people like they want to be treated, meeting housekeepers and presidents of countries, all while remaining true and authentic to his roots. He mentors people around the world, shows support for his members, and encourages HFTP to act like a start up by taking risks for growth. Finally, the conversation turns toward the impact and benefits of technology for service. It will allow choices for customers and promote even better service delivery as consumers. More about Frank Wolfe: He joined HFTP in March 1991 as the association's director of education and became executive vice president/CEO of HFTP in 1994, becoming one of the youngest association CEOs in North America at the time. As CEO, Wolfe oversees the association's operations and represents the association worldwide at industry events, on industry boards and committees, and via the news media. As the spokesperson for HFTP, Wolfe frequently speaks on hospitality finance, technology, social media and travel issues to varied audiences and has presented in more than 25 countries. He is also a regular columnist for Hotel Management and The Boardroom magazines. He has been featured in association, conference and industry publications including Convene magazine, Association Management magazine, MeetingTech Online, CIO Review and Hospitality Upgrade magazine. He has appeared on several television network interviews and programs including CNN, CBS, ABC, NBC, TVAsia and Bloomberg. He received CV Magazine's 2019 Corporate Excellence Award for "Most Influential CEO of the Year — Hospitality Finance and Technology."
WTF! Walk The Floors Podcast- All Things Hospitality Training
As we continue to create awareness around what we want to call "The Hospitality Conference Week 2023", we shed light on what each conference offers this year, what type of participation each show will have and what to look forward to. We also may have accidentally (or not) started a bit of a throwdown... We met with Jess Martinelli and George Polyard, who explained why it is essential to ComOps - Strategy & Commercial Operations as a Service to have a presence in both shows. And they will be sharing their point of view on LinkedIn in exchange for likes. And whoever has the most likes will get a WTF! medal! How fun is that! Be sure to visit George at booth 1644 at The Hospitality Show by American Hotel & Lodging Association in partnership with HOTEL MANAGEMENT Magazine & and Jess at booth 735 at Hospitality Financial and Technology Professionals (HFTP®) HITEC Combining the expertise of a strategic consulting firm with the execution of a support organization, ComOps - Strategy & Commercial Operations as a Service made its mark with decades of experience in revenue management, contact center operations, digital marketing strategy, and customer and employee experience. Their goal is to ensure success in an ever-evolving world by optimizing resources and providing value throughout every journey. #wtfwalkthefloors #hospitalityindustry Register for the show by using this link https://www.thehospitalityshow.com/hospitalityshowcom/register Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training We will be podcasting from The Venetian Resort Las Vegas throughout the show! Connect with Guest Jess Martinelli https://www.linkedin.com/in/jess-martinelli-b45712109/ George Polyard https://www.linkedin.com/in/georgepolyard/ Company https://www.comops.com/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
“Active shooter” is a term used by law enforcement to describe a situation in which a shooting is in progress. The classification calls into action protocols relating to response and reaction – not only by police but also by citizens, says the FBI. In the case of an “active shooter,” everyone's response and reaction can affect the outcome. The bureau has counted 288 active shooter incidents in the U.S. from 2000 through 2018. Twenty-one of those occurred at places of business. Of those, five were at hotels or motels. Though lodging accounted for less than 2 percent of all active-shooting incidents logged by the FBI over the past 18 years, it's an unfathomable crisis if it happens at your property. Many safety and security experts say hotel owners and operators must have a mindset of “not if but when” in preparing for the possibility of an active shooter on property. And some veteran hoteliers say, it only makes sense that the act of hospitality is extended before, during and after times of crisis. Today's episode of Lodging Leaders is the first part in a report about hotel safety. We cull information from the FBI, the U.S. Department of Homeland Security and Hospitality Financial and Technology Professionals (HFTP), a non-profit organization that published a white paper about hospitality attacks. We talk to Paul Frederick, a security and safety expert and co-founder of Hospitality Security Advisors, and Elie Khoury, executive vice president of operations resources at Interstate Hotels & Resorts, a third-party manager. Also featured are Roger Bloss, a veteran hotelier who is putting his weight behind a new hotel insurance program called InsuraGuest, which plans to offer coverage for guests injured in an attack on property. Also included is Natalee Bloss, Roger's daughter who was at the scene of the Oct. 1, 2017, shooting in Las Vegas and sought safety at her family's hotel.
Scot Campbell is the President, Board of Directors, with the Hospitality Financial and Technology Professionals (HFTP). They're the good folks behind HITEC. Scot is also CTO, North American Concerts with Live Nation, and also happens to be in the Hospitality Technology Hall of Fame! We recorded with him on the HITEC show floor to discuss the biggest tech trends he sees relevant to the future of the hotel business. It's all in this show and you do not want to miss this one.
When we think about the hospitality industry, hotels and restaurants typically come to mind. But what about golf and country clubs? And is it a viable niche? For PBMares’ Kevin Reilly it certainly is. Kevin works with member-owned and investor-owned clubs and has become nationally known for this highly specialized niche. In this episode of Accounting Marketing Doesn’t Suck, host Hugh Duffy talks with Kevin about how he built his well-known practice (hint, it includes speaking and writing articles), tips on bringing more millennials onto the golf course and why revenue recognition is a huge concern for clubs right now. Join us! Kevin F. Reilly, J.D., CPA, CGMA Partner, Metro D.C., kreilly@pbmares.com LinkedIn | Twitter | Facebook A senior tax authority for PBMares, Kevin Reilly serves as a technical resource to the firm in interpreting and applying tax law to numerous situations related to various industries, including clubs. Recognized as a leading club tax expert in the United States, Kevin served as Director of Club Services and is a past member of the Hospitality Task Force for PKF North America. He also served as chair of the Hospitality Community of Practice. In addition, he is the Executive Treasurer of the National Capital Club Managers Association and a member of the Washington Metropolitan Club Controllers Chapter of the Hospitality Financial and Technology Professionals (HFTP) and served as President of the Chapter. Kevin’s professional memberships include the American Institute of Certified Public Accountants’ (AICPA) Tax Division. His involvement with the AICPA includes being a former member of the Tax Executive Committee, a former Chairman of the Tax Division Communications Committee and a former member of the National Conference of Lawyers and Certified Public Accountants, a joint committee of the American Bar Association and the AICPA. In addition to being active with the AICPA, Kevin is a member of the Virginia Society of Certified Public Accountants, the Federal Bar Association, the District of Columbia Bar Association Tax Section, and the Virginia Bar. Kevin received a Juris Doctorate from the Washington College of Law at American University in Washington, D.C. and a Bachelor of Science in Accounting from Providence College in Providence, Rhode Island. He is licensed to practice in the District of Columbia, Maryland, Virginia, North Carolina, Georgia, Florida and Texas. In addition, he has also earned the Chartered Global Management Accountant (CGMA) designation. Accounting Marketing Doesn't Suck is produced by Build Your Firm, leaders of marketing for accountants. Questions or Feedback? Email us at podcast@buildyourfirm.com
Chief Executive Officer Barbara Byrd Keenan, FASAE, CAE, has led the Endocrine Society as the organization has developed and begun implementing a new strategic plan, expanded global leadership in education and advocacy, repositioned its suite of publications, and won 10 awards for education, program development, communications, and diversity, including sharing the 2018 Power of A Summit Award with Diabetes Disaster Response Coalition partners. She has more than 30 years of CEO experience, having served as the Executive Vice President/CEO of the Institute of Food Technologists and Feeding Tomorrow for more than a decade and as the CEO with the Hospitality Financial and Technology Professionals International and Community Associations Institute. The Endocrine Society is a global community 18,000 strong devoted to advancing hormone research, excellence in the clinical practice of endocrinology, broadening understanding of the critical role hormones play in health, and advocating on behalf of the global endocrinology community.
Your friends from the Fuel Hotel Marketing Podcast took a trip to New Orleans this week for the Hospitality Industry Technology Exposition & Conference (HITEC). We met lots of neat hoteliers and showed off our mobile app, booking engine, eCRM platform and analytics dashboard. We also met lots of cool new vendors and are going to cover a few of them in this episode. SHOW NOTES: In The News: Google looks to ease tensions within travel sector https://www.tnooz.com/article/google-convenes-meeting-of-travel-brands-to-build-bridges/ Google Releases new feature in Search Console to view stats on rich snippets and AMP http://searchengineland.com/google-brings-rich-results-filter-search-analytics-report-within-search-console-252372 OpenTable Lets Customers Put the Bill On their Tab: http://hotelmarketing.com/index.php/content/article/opentable_now_lets_la_diners_put_it_on_their_tab Ads coming to local search pack, nothing is sacred: http://searchengineland.com/google-confirms-ads-coming-local-pack-252407 What is HITEC? The Hospitality Industry Technology Exposition & Conference (HITEC) offers a unique combination of top-notch hospitality technology education, led by industry peers and experts, and an unparalleled trade show showcasing the latest products and services from over 300 companies, occupying more than 130,000 square feet. Nowhere else can premiere hospitality professionals gather to learn and experience the technologies that continue to enhance our industry and our customers’ experiences. HITEC is a service of Hospitality Financial and Technology Professionals (HFTP). More Trends that we saw: Interactive/Digital signage was EVERYWHERE at the show. Though, we didn’t really see any standouts in this space. On property communication and wayfinding seems to be the big thing this year as hotels are focusing more on the customer experience and trying to prevent negative reviews. Check out the best in show Zingle - http://www.zingle.me/ Guest messaging platform. tracNcare - http://www.tracncare.com/ Software to take care of your property and your guests. Flip.to - http://www.flip.to/ A social sharing and brand advocay platform for hotels. TripTease - http://www.triptease.com/ solutions that help you get more direct bookings. Check out videos of these fine folks at www.facebook.com/fueltravel Also, check out Stuart’s ex-brand crush: http://hiutdenim.co.uk/ Follow Us on Twitter: @fueltravel @stuartbutler @marketingmeisha @pdimaio @pforiska
Eliza Selig is the Director of Communications for Hospitality Financial and Technology Professionals (HFTP®), a global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses. She has been with HFTP since 1999, overseeing the association’s communications endeavors, including serving as editor/managing editor of the association’s journal The Bottomline. HFTP read more
Frank Wolfe is CEO of Hospitality Financial & Technology Professional’s (HFTP) – a global association serving hospitality professionals that provides members with superior networking opportunities, industry-leading events, comprehensive certification programs, unique educational opportunities, and other essential resources for professional growth. Throughout his career, Frank has been recognized as an industry leader. In 2000, Lodging Magazine included him in read more
Hospitality Financial and Technology Professionals featured on World Business Review