Podcasts about hotelier

In this special episode of The Modern Hotelier, David Millili and Steve Carran take you behind the scenes at BITAC's Sales, Marketing & Revenue Management Summit at the Hotel Fairmont Grand Del Mar in San Diego, CA.This episode is packed with insights, laughs, and moments that define what makes BITAC unlike any other event in hospitality.Featuring exclusive interviews with:Lucy Eason (Plusgrade) – On the power of upselling tech and why BITAC's intentionality makes it so specialRobert Marusi (Hotel del Coronado) – On being a disruptor and putting the customer firstNick Horgan (Amaze Insights) – On starting the BITAC sales and marketing summit and how to get 3x ROI from eventsJack Tadami (Vella AI) – On building genuine relationships that go beyond name tagsLynsey Kreitzer (GF Hotels & Resorts) – On personalization, pre-research, and what sets BITAC apart from massive trade shows Tune in to hear:Why relationships matter more than everHow technology is evolving hotel revenue strategiesWhat makes BITAC different from every other eventWatch the FULL EPISODE on YouTube: https://youtu.be/xAtehukK-FQJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jack Tadami on LinkedIn: Linkedinlinkedin.com/in/jack-tadami-1086b6aa/overlay/about-this-profileVella AI: https://www.vellaai.co/ Nick Horgan on LinkedIn: https://www.linkedin.com/in/nick-horgan/Amaze Insights: https://www.amazeinsights.com/Robert Marusi on LinkedIn: https://www.linkedin.com/in/robert-marusi-b6267739/Hotel del Coronado: https://www.hoteldel.com/Lucy Eason on LinkedIn: https://www.linkedin.com/in/lucyeason/Plusgrade: https://www.plusgrade.com/Lynsey Kreitzer on LinkedIn: https://www.linkedin.com/in/lynseykreitzer/GF Hotels & Resorts: https://www.gfhotels.com/For full show notes head to: https://themodernhotelier.com/episode/152Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with powerhouse changemaker Anna Blue, whose journey from politics to hospitality is anything but ordinary. With roots in education policy, social impact, and gender equity, Anna brings a fresh and fearless perspective to an industry craving innovation and inclusivity.We talk about:Lessons from leading DEI, advocacy, and workforce transformation initiativesHow the hospitality industry can better attract and retain young talentWhy silence on issues like immigration and DEI is holding the industry backThe powerful story behind the Forward initiative and No Room for TraffickingWatch the FULL EPISODE on YouTube: https://youtu.be/nl3WHQ5tGYQJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Anna on LinkedIn: https://www.linkedin.com/in/anna-blue/For full show notes head to: https://themodernhotelier.com/episode/151Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Born in the Kalahari Desert of South Africa, Jacu Strauss' early years were marked by his imagination—crafting dollhouses from wine boxes and drawing urban streetscapes in the dirt. With limited access to TV or the internet, he turned to encyclopedias and magazines to fuel an inner world that laid the foundation for his future.At 18, he left for London on what was meant to be a brief gap year. It quickly turned into a journey through banking, architecture studies in New Zealand, and ultimately, back to the UK. His career took a turn when he joined Tom Dixon, where he helped dream up the transformative Sea Containers hotel.That philosophy continues to anchor his work as creative director at Lore Group, where he oversees a diverse portfolio of hotels. From the charming Pulitzer Amsterdam to the intimate sophistication of the Lyle in Washington, DC, Strauss designs with both whimsy and purpose—always seeking to humanize spaces through material, form, and story.This podcast is sponsored by StyleNations. For more information, go to stylenations.com.Thank you for listening! For more of our great interviews, find us at hospitalitydesign.com.

In this episode, Steve and David sit down with Andrew Rubinacci, Chief Advisory Officer at FLYR, to unpack how AI and next-gen data systems are reshaping the hospitality industry. With a background spanning 35 years in commercial strategy, Andrew brings deep insight into why pulling reports for five hours a day is a thing of the past—and how hotels can now optimize rates, personalize experiences, and drive revenue in real time.We dive into:Why legacy systems hold hospitality backHow FLYR uses AI to optimize room pricing 24x a dayThe shift from tactical roles to strategic leadership in revenue managementWhat makes BITAC unique for real business-building conversationsThe future of AI-powered guest experiences and seamless upsellingIf you're in hospitality, tech, or just want to hear from someone who's shaking up a traditional industry with bold ideas, this one's for you.Watch the FULL EPISODE on YouTube: https://youtu.be/MS7H5YKyP00This episode is sponsored by FLYR: https://flyr.com/hospitality/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Andrew on LinkedIn: https://www.linkedin.com/in/andrewrubinacci/FLYR: https://flyr.com/hospitality/For full show notes head to: https://themodernhotelier.com/episode/150Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Michael Blank is a hospitality veteran who's worked every angle of the hotel biz—from slinging room keys at the Willard in D.C. to steering multimillion-dollar acquisitions. Now the Principal of Woodmont Lodging, he owns and asset-manages properties across the U.S., with a soft spot for extended stay. Susan and Michael talk about counterintuitive takes on the hotel industry.  What You'll Learn About:

In this episode, we're joined by Heather Knutson, Senior Vice President of Sales and Marketing at Ascent360, live from her very first BITAC Conference! Heather shares her candid journey from googling “what is a CDP?” to leading one of the most advanced customer data platforms in hospitality.We dive into the real difference between a CRM and a CDP, how hotels can leverage guest data to deliver deeply personalised experiences, and why automation is the key to solving staffing shortages and boosting revenue. Heather also unpacks real-world strategies—from pre-arrival campaigns and spa upsells to retargeting wedding guests—that boutique and independent hotels can use to compete with the big players.If you're in hospitality and want to understand your guests better, boost direct bookings, and build loyalty without relying on outdated point systems, this one's for you.Key takeaways:What a CDP really is (and why it matters)Automation tips that free up your staffPersonalisation done right: segmentation, dynamic content & "golden records"How to drive direct bookings and outsmart the OTAsThe RFM score that could change how you treat your top guestsWatch the FULL EPISODE on YouTube: https://youtu.be/Azb5dawDu84Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Heather on LinkedIn: https://www.linkedin.com/in/heathersharpknutson/Ascent360: https://ascent360.com/For full show notes head to: https://themodernhotelier.com/episode/149Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode, Steve and David sit down with Rich Viola, the visionary behind BITAC, for a heartwarming and eye-opening conversation about what makes business relationships actually meaningful.Rich shares the 21-year journey of creating BITAC—from its accidental beginnings as an online news platform to becoming a culture-shifting conference experience that's anything but traditional. He dives into how BITAC helps people go beyond business cards and LinkedIn connections, creating an environment where real friendships are formed, personal stories are shared, and even lifelong bonds are born.From tales of serendipitous reunions to game night rivalries and heartwarming wedding celebrations, this episode is packed with stories that prove when you build relationships first, the business will follow.Tune in to hear:Why assigned seating and small groups at BITAC are a game changerHow Rich transformed a chance meeting into a decades-long friendshipWhat makes BITAC feel more like a family reunion than a business eventGet ready to rethink what a conference can be—and maybe, just maybe, be inspired to make some music of your own.Watch the FULL EPISODE on YouTube: https://youtu.be/OEdMlR29FJYJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Rich on LinkedIn: https://www.linkedin.com/in/rich-viola-690913b/BITAC: https://bitac.net/For full show notes head to: https://themodernhotelier.com/episode/148Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Claudio Bono has an innovative solution to end Homelessness. He briefly shares his plan and introduces himself to America and the World on a recent telephone conversation with Creator and Host Rev. Renaldo McKenzie. Claudio Bono is a Hotelier who also serves as a City Manager in Cupertino with over 11 years of experience working in non profits and coordinating homeless programs. Claudio will sit with Renaldo Mckenzie, joined by David Fair, who was a city of Philadelphia Manager and currently serves on the board of several social services non profits aimed at providing Homeless shelters to children and Youths, to discuss the innovative solution to homelessness, given the planned cuts to social welfare including federal funds to homeless programs, on Thursday at 6:30pm and aired on Saturday/Sunday. Renaldo provides a preview of the discussions, then shared his insights and Claudio's statements via twitter. The discussions between Renaldo and Claudio follows after regarding some general ideas about his solution to ending homelessness and sharing some challenges to his solutions and plans to get buy-in.Claudio's statement is available here: via Twitter: https://x.com/Bonoclaudio/status/1901447618393215065Renaldo's initial response: https://x.com/RenaldoMcKenzie/status/1909011259456110857Subscribe ‪on any podcast stream. Find your stream at https://anchor.fm/theneoliberalVisit us at https://theneoliberal.comDonate to us at: https://www.paypal.com/donate/?hosted_button_id=USSJLFU2HRVAQ

Mike Mumford is the General Manager of Brand g Vacations, a leading luxury travel company serving the LGBTQ+ community. After a long career in corporate finance and tech, Mike traded spreadsheets for sunsets, turning his passion for travel into a full-time gig. Susan and Mike talk about career pivots, curated group experiences, and the power of packing light.

What do luxury kitchens, global events, and linen-less tables have in common?In this episode, Steve Carran and David Millili sit down with Andrew Moffett, Chief Brand Officer at Southern Aluminum, for a conversation full of passion, innovation, and a few surprises—like a deep dive into linen-less tables.Andrew takes us on his unique journey from the kitchens of the Four Seasons to the boardrooms of hospitality's top innovators. With a background in culinary arts and years of experience leading global events for Marriott, Andrew shares how he's now redefining meeting and event spaces through design, culture, and collaboration.What You'll Learn:How a chef's mindset influences brand strategy and leadershipWhy linen-less tables are a game-changer for hotels and eventsThe power of designing experiences (not just furniture)How customer collaboration fuels product innovationWhat's next for Southern Aluminum—including tech-integrated podiums and mobile chef stationsTune in now and let us know what resonated most. Watch the FULL EPISODE on YouTube: https://youtu.be/iwWeCKYFNNI This episode is sponsored by Southern Aluminum: https://southernaluminum.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/andrew-moffett-7a943711/Southern Aluminum: https://southernaluminum.com/For full show notes head to: https://themodernhotelier.com/episode/147Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Previously Maxime was General Manager Klimpton Shinjuku Tokyo, Food and Beverage Performance Manager IHG ANA Hotels Group Japan, Senior Champagne Brand Ambassador Pernod Ricard, Restaurant Manager & Chef Sommelier IHG ANA Hotels Group Japan, Restaurant Manager & Sommelier Relais & Chateaux, Restaurant Manager Windsor Hotel Toyo Resort and Spa Hokkaido Japan He studied at the Albert de Mun Hotel School, Paris VII Summary In this interview with Maxime, leadership is presented not as a title or position of authority, but as a way of being—rooted in presence, responsibility, and the ability to lead by example. A true leader doesn't simply demand discipline, respect, or humility; they live these values daily. Trust, in this view, is not granted automatically—it is earned over time through consistent, ethical behaviour and authenticity. Listening emerges as a foundational trait. According to Maxime, a leader must listen deeply—not just to their team, but to clients and the environment around them. Good leadership is based on understanding people and context, and this understanding comes from attentiveness. Leadership is described as a process of giving meaning, bringing people together, and guiding them toward a shared vision—not imposing one's own will. Particularly in hospitality, leadership is closely tied to service. For teams to serve clients with excellence, leaders must first serve their teams. The leader's role is to support and enable, to create the conditions where people can do their best work. When the team feels cared for, valued, and respected, that same energy flows outward to guests. In this way, service becomes a leadership principle, not just a business one. The interview also emphasizes leadership as a moral commitment. In challenging moments, the leader must provide clarity, stability, and courage. They are expected to be visible, available, and capable of making decisions under pressure. However, this doesn't mean acting alone. Strong leaders know how to delegate, how to trust others, and how to build autonomy within the team. A central metaphor from the interview is that of a ship's captain. The leader isn't someone who controls every movement, but someone who takes full responsibility for the journey and the wellbeing of the crew. Leadership, then, is about stewardship, not control. It's a discipline that requires humility, patience, and a long-term commitment to people. Ultimately, Maxime portrays leadership not as a fixed role, but as a daily practice—an intentional way of engaging with others that fosters excellence, trust, and collective purpose. It's about being present, setting the tone, and cultivating a culture where people are both respected and inspired.  

In this episode hosts Steve Carran and David Millili sit down with Charlie Osmond, the passionate and pioneering co-founder of Triptease. From leading a regiment in the British Army to founding multiple companies straight out of Oxford, Charlie's journey is anything but ordinary.We dive into:Charlie's early days in the British Army and Oxford Yacht Club

Podcast 356# - In dieser Episode spreche ich mit Karl Reiter, dem Inhaber des Posthotel Achenkirch in Tirol. Gemeinsam werfen wir einen Blick auf die eindrucksvolle Geschichte und die Weiterentwicklungen des Posthotels Achenkirch, das in vierter Generation von der Familie Reiter geführt wird. Karl teilt seine persönlichen Einblicke in die Herausforderungen und Meilensteine des Hotels, das sich zu einem Kraftort für Körper, Geist und Seele entwickelt hat. Wir diskutieren über die Bedeutung nachhaltiger Gesundheit, die Integration von Tradition und Innovation sowie die bewusste Gestaltung von gesundheitsfördernden Arbeitsbedingungen. Erfahre, wie das Posthotel Achenkirch auf einzigartige Weise Wellness, TCM, Biohacking und kulinarische Vielfalt miteinander verbindet, und lass dich von Karls Leidenschaft für das Thema inspirieren!

Lan Elliott's career spans the highest levels of hotel real estate, from acquisitions at Starwood to asset management at IHG. Now, as the co-founder of Acacia Holdings, a champion for women in hospitality through Women in Hospitality Leadership Alliance, and a podcast host on It's Personal Stories, she's on a mission to create more opportunities in leadership and investment. Susan and Lan talk about career pivots, negotiation power moves, and the myth that there aren't enough women speakers in hospitality. What You'll Learn in This Episode:

In this episode, we're looking back at the biggest hospitality headlines from March—joined by none other than Grey Raines, Managing Partner at Raines Company. Fresh off the Hunter Conference, Grey dives into everything from staffing shortages to hotel design trends and cruise-ship inspired stays.We chat about:The ongoing labour crunch in hotels—and how flexibility and culture are keyAirlines switching lanes: Spirit goes premium, and Southwest says goodbye to free bagsBleisure travel and how hotel lobbies are getting a serious glow-upHotels partnering with cruise lines—and even taking to the skies with private jet experiencesWhat's new at Raines Company, including a fresh hotel opening in Greenville, NCThis is your one-stop-shop for insights, hot takes, and a glimpse into the future of travel and hospitality.Watch the FULL EPISODE on YouTube: https://youtu.be/CvYBHy3PBjAJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Hotels still struggling with staffing shortages: https://usa.boutiquehotelier.com/staff-shortages-across-american-hotels/Southwest ends free bags: https://www.cbsnews.com/news/southwest-airlines-ending-free-checked-bags-policy-many-passengers/Spirit moves Premium: https://www.cnbc.com/2025/03/12/spirit-airlines-completes-financial-restructuring-exits-chapter-11.htmlHotels updating design for bleisure travel: https://hotelsmag.com/news/the-evolution-of-hotel-design-creating-spaces-for-work-leisure-and-community/Hotels ride the cruise ship wave: https://www.costar.com/article/1339140196/us-hoteliers-try-to-ride-the-wave-of-surging-cruise-demandFour Seasons Private Jet experience: https://www.travelpulse.com/news/entertainment/four-seasons-launches-private-jet-trip-inspired-by-the-white-lotusWhat is new with Raines?: https://hotelsmag.com/news/rains-to-manage-hilton-garden-inn-greenville/For full show notes head to: https://themodernhotelier.com/episode/145Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David and Steve chat with Ilir Sela, the visionary Founder and CEO of Slice, a platform that empowers over 20,000 independent pizzerias and generates nearly $2 billion in sales.Ilir shares his incredible journey—from growing up in a small town in Macedonia to moving to New York City and embracing the entrepreneurial spirit that built his career. He talks about his early ventures, the lessons he learned bootstrapping a business, and how Slice is bridging the digital gap for small pizzerias, ensuring they thrive in an online world.We also dive into:The evolution from MyPizza to SliceThe power of bootstrapping and how it shaped his leadershipHow COVID-19 accelerated growth and helped small businesses surviveThe importance of trust, culture, and doing the right thingAnd of course, we had to ask—what's his go-to pizza spot in NYC?If you're passionate about entrepreneurship, small business success, and a great slice of pizza, this episode is for you.Watch the FULL EPISODE on YouTube: https://youtu.be/g5S5-cTsZJc Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ilir on LinkedIn: https://www.linkedin.com/in/ilirsela/Slice: https://slice.com/Slice Youtube: https://www.youtube.com/@SlicePlatform/For full show notes head to: https://themodernhotelier.com/episode/144Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier, speaks with Tony Elenis, president and CEO of the Ontario Restaurant Hotel & Motel Association, about some of the most important issues his association is dealing with. including labour challenges, wholesale liquor changes in the province, and the uncertainty surrounding the potential impact of tariffs.

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how any hotelier can think about innovation -- wherever they are working.This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Born in Korea and adopted by Japanese American parents in Seattle, Shari Leid knows what it means to search for belonging. A former litigator who reinvented herself as a life coach and author, she set out on a life-changing journey to all 50 states, meeting 50 women along the way. Susan and Shari talk about fostering friendships, flipping perspectives, and fueling fearless connection. What You'll Learn in This Episode: ✈️ The unexpected way Shari's solo journey across America reshaped her view of belonging ✈️ Why she believes human connection will thrive despite AI and virtual work ✈️ The three types of organizations you must join if you want to build a strong community ✈️ How her experience growing up as an adoptee shaped her lifelong search for belonging ✈️ The powerful movement she launched, Flip the Box, and how you can join ✈️ Why she wishes hotels would stop announcing room numbers at check-in ✈️ The moment a white supremacy rally tested her commitment to open-hearted travel Listen now to be inspired by Shari's incredible adventure and her mission to bring people together!

In this episode, we sit down with Samuel Zats, co-founder and CEO of Craftable, a game-changing hospitality management platform. Sam shares his journey from working in his family's café to founding a company that's revolutionizing hotel and restaurant operations.We dive into:The power of AI in streamlining hotel and restaurant managementHow automation is shaping the future of hospitality operationsThe biggest misconceptions about tech adoption in hotelsWhat hoteliers need to do now to stay ahead in an evolving industryWith insights from his experience at McKinsey & Company and his background in Silicon Valley, Sam delivers a fresh take on how hotels can optimize their profitability, efficiency, and guest experience.Don't miss this fascinating conversation on the future of hospitality tech!Watch the FULL EPISODE on YouTube and let us know your thoughts: https://youtu.be/brVSJaWAFtg This episode is sponsored by Craftable: https://info.craftable.com/lp/modern-hotelierJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Samuel on LinkedIn: https://www.linkedin.com/in/samuelzats/Craftable: https://craftable.com/For full show notes head to: https://themodernhotelier.com/episode/143Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David and Steve sit down with Scott Eddy, one of the world's top social media influencers in hospitality, boasting over a million followers on X and Instagram. Scott's journey is anything but conventional—he transitioned from investment banking to launching the first digital agency in Southeast Asia, and now he's a full-time traveler, speaker, and industry leader.We dive into:How hotels are marketing like it's 2015—and what they need to do insteadWhy storytelling is the real key to success in hospitality marketingThe brands that are getting it right—and the ones that are missing the markThe biggest mistakes hotels make with social media (and how to fix them)Scott's insane travel stories, from 120 cruises to 85 countries Watch the FULL EPISODE on YouTube: https://youtu.be/-9jL7vc1qNU This episode is Sponsored by Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Website: https://www.mrscotteddy.com/LinkedIn: https://www.linkedin.com/in/mrscotteddy/Instagram: https://www.instagram.com/mrscotteddy/X: https://x.com/mrscotteddyFor full show notes head to: https://themodernhotelier.com/episode/142Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

What if independent hotels could outsmart OTAs at their own game?In this episode of The Modern Hotelier, we sit down with Tarun Goyal, the founder & CEO of Simplotel, to uncover how hotels can increase direct bookings by leveraging the same digital strategies as major OTAs. Tarun shares his journey from Amazon and Expedia to building a tech-driven hospitality powerhouse, helping independent hotels convert more visitors, personalize guest experiences, and maximize revenue.Key Takeaways:How OTAs use personalization, and how hotels can do it tooThe must-have website features that drive direct bookingsThe biggest mistakes hotels make with their digital presenceHow speed, SEO, and engagement impact revenueWhy hyper-personalization is the future of hotel marketingWhether you're a hotelier looking to boost bookings, a tech enthusiast, or just curious about the future of hospitality, this episode is packed with game-changing insights. Watch the FULL EPISODE on YouTube: https://youtu.be/qtz_r2qUYbwThis episode is Sponsored by Simplotel: https://www.simplotel.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tarun on LinkedIn: https://www.linkedin.com/in/tgoyal/?originalSubdomain=inSimplotel: https://www.simplotel.com/For full show notes head to: https://themodernhotelier.com/episode/141Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Based in Indianapolis, the Schahet family has been managing and developing hotels since the 1960s. The family firm Schahet Hotels currently has nine properties in its portfolio, mostly in central Indiana, with a 10th hotel under construction in Muncie and an 11th in the final planning stages. There's still room in the lodging industry for mom-and-pop hoteliers—although in this case it was father and son—who can amass significant holdings in particular niches and geographic areas. Family operators like the Schahets are an integral part of the Indy area's hospitality fabric.   It is NOT an industry for the meek. Ask Greg Schahet, a third-generation Schahet hotelier who joined the family firm a few months before 9/11 and has since helped the company navigate the Great Recession, the pandemic and the current economic crunch from inflation and interest rates. As president and chief financial officer, he's guiding development of the downtown Muncie project called The Cantio, a $43.5 million boutique-style hotel that represents a departure for the firm.   In this week's edition of the podcast, Greg Schahet shares financial war stories from moments in the last three decades when it seemed like the industry had turned upside-down. He also talks strategy, including explaining why Schahet has such a high concentration of hotels near Indianapolis International Airport and why it went outside its comfort zone with the high-profile Cantio.

This is our 2025 guide to the conference and events season in the Hospitality Industry.In the episode, Brent Hayhurst, the VP of Curator Hotel & Resort Collection joins us to take a look at some of the upcoming events and conferences in the Hospitality Industry. We breakdown upcoming events so you can see what events you should put on your calendar in 2025. We talk about the benefits of attending these upcoming events:Digital Transformation in Hotels & HospitalityBITAC EventsAAHOACONDirect Booking SummitHITEC & HSMAIILC EventsHotel Data Conference Independent Hotel Show The Hospitality Show ILHA INSPIREWatch the FULL EPISODE on YouTube: https://youtu.be/Is8aVAYZGLEJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Digital Transformation in Hotels & Hospitality: https://dthsummit.com/BITAC Events: https://www.bitac.net/Event/Sales/2025AAHOACON: https://aahoacon.com/Direct Booking Summit: https://www.directbookingsummit.com/HITEC & HSMAI: https://www.hitec.org/ILC Events: https://ilcongress.com/Hotel Data Conference: https://str.com/event/hotel-data-conferenceIndependent Hotel Show: https://independenthotelshow.us/The Hospitality Show: https://www.thehospitalityshow.com/ILHA INSPIRE: https://inspire.ilha.org/For full show notes head to: https://themodernhotelier.com/episode/140Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Join hosts David Millili and Steve Carran on this engaging episode of The Modern Hotelier as they sit down with Jacob Messina, CEO of Stayntouch.Jacob shares his unique journey from front desk operations in New York City to spearheading innovations in hospitality technology. In an in-depth conversation, he reveals how his hands-on experience in hotels shaped his vision for a cloud-based property management system that streamlines operations, enhances guest experiences, and redefines customer support.Listeners will gain insights into overcoming legacy tech challenges, the power of seamless integrations, and why viewing technology as a profit center can transform the industry. With candid personal anecdotes, career advice, and strategic perspectives on modernizing hospitality, this episode is a must-listen for anyone passionate about driving change in the hotel tech space.Key Topics: How to Overcome Outdated, Manual Processes in Hotel Operations What are the benefits and how has a cloud-based property management system evolved? Why it is important to shift the mindset from viewing technology as a cost center to seeing it as a profit and revenue generator. Adapting to emerging trends, expanding multi-property functionality, and driving continuous innovation. Watch the FULL EPISODE on YouTube: https://youtu.be/n331_HPEfdgThis episode is Sponsored by Stayntouch: https://pms.stayntouch.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jacob on LinkedIn: https://www.linkedin.com/in/jacob-messina-b6361311/Stayntouch: https://pms.stayntouch.com/For full show notes head to: https://themodernhotelier.com/episode/139Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

A Clare hotelier is optimistic the county will experience a good tourist season this year in spite of the number of tourist beds declining nationwide. The Irish Hotels Federation has reported hotels across Ireland reached an average occupancy of 74% down from 2023. Meanwhile the federation is forecasting a further 2% decline in business for hotels nationwide throughout the course of 2025. Clare Tourism Advisory Forum Chair, Sean Lally, says the county's tourist assets help prevent hotels from experiencing extensive downturn in tourist numbers.

In this episode, we're joined by Christian Lee, CEO of Mint House, a pioneer in flexible living that's revolutionizing the way we experience travel. Christian's journey is anything but conventional, from growing up in Fargo, North Dakota, to living in Lahore, Pakistan, and climbing the corporate ladder from Citigroup to WeWork before landing at Mint House.We dive into how Mint House bridges the gap between the comfort of home and the consistency of a hotel, offering a unique alternative to Airbnb. Discover how Mint House caters to the modern traveler with apartment-style hotels that provide the security and personalization of a hotel stay, minus the hassle.Key Topics:How is Mint House adapting to the changing landscape for digital nomads and hybrid workers?What pivotal moments shaped Christian's journey from investment banking to leading Mint House?How is Mint House leveraging technology to deliver a truly custom experience?Where is travel heading, and how is Mint House leading the rise of managed residential hospitality?Whether you're a hotelier looking to stay ahead of industry trends or a traveler curious about the next evolution of accommodation, this episode offers a fresh perspective on hospitality.Tune in to The Modern Hotelier – Hospitality's Most Engaged Podcast – and discover how Mint House is changing the game.Watch the FULL EPISODE on YouTube: https://youtu.be/ZPlcfxUTUMAJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Christian on LinkedIn: https://www.linkedin.com/in/christian-lee-1a1837b/Mint House: https://minthouse.com/For full show notes head to: https://themodernhotelier.com/episode/138Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How do you build a hospitality brand that combines the best of Airbnb and traditional hotels? In this episode, we sit down with Sky McLean, CEO and Founder of Basecamp Resorts, the fastest-growing hospitality brand in Western Canada. Sky shares her journey from real estate development to creating a hotel brand that blends the best of Airbnb and traditional hospitality—offering the flexibility of home-style accommodations with the service and reliability of a hotel.We dive into:How Sky raised millions in funding through InstagramThe growing demand for apartment-style hotel suitesThe challenges (and wins) of scaling from 1 to 13 propertiesThe role of Nordic Spas in the future of hospitalityHow AI and tech are changing hotel operationsIf you're into hospitality, real estate, or just love a bold entrepreneurial story, this one's for you.Watch the FULL EPISODE on YouTube: https://youtu.be/uUrLYDNelNYJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Sky on LinkedIn: https://www.linkedin.com/in/sky-mclean-2299a420/Basecamp Resorts: https://www.basecampresorts.com/For full show notes head to: https://themodernhotelier.com/episode/137Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

A tourist tax is being explored by the Government as a method to raise tax for local councils.Venice and Lisbon are just a few of the European cities which already impose such a levy.Would you be in support?To discuss, Andrea is joined by Niall O'Callaghan, Independent Councillor in Killarney and Hotelier, Micheal Lennon, Director of the Skylon Hotel in Dublin, Melanie May, Solo Travel Blogger and more.

A Clare hotelier fears widespread job losses in the hospitality sector will be unavoidable in 2025. It comes as Finance Minster Paschal Donoghue announced this week that any decisions on further reductions to the hospitality VAT rate won't be made until Budget 2026. It has already been confirmed that some sectors will see a reduction to 9%, however this will mostly apply to the food sector. Co-owner of Hotel Woodstock in Ennis and Clare Tourism Advisory Forum Chair, Sean Lally, says businesses will have to let staff go to stay in business.

In this episode of The Modern Hotelier, we welcome Caroline Tissot, Chief Procurement Officer at Accor, for an eye-opening conversation on procurement, sustainability, and the evolving landscape of the hospitality industry.Caroline shares her journey from consulting to leading procurement at one of the world's largest hotel groups, giving insights into how Accor is driving sustainable practices, eliminating single-use plastics, and optimizing supply chains globally.We also dive into: How procurement is shaping the future of hospitalityChallenges and successes in sustainability initiativesEmerging trends like AI and carbon footprint reductionCaroline's personal career advice for aspiring C-level executivesWhether you're a hotelier, industry leader, or just passionate about the future of hospitality, this episode is packed with valuable takeaways.Watch the FULL EPISODE now and elevate your industry knowledge: https://youtu.be/k4NPGpoCmWwJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Caroline on LinkedIn: https://www.linkedin.com/in/caroline-tissot-0a8955/Accor: https://group.accor.com/For full show notes head to: https://themodernhotelier.com/episode/136Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Did you know that there are highly effective strategies for maximizing travel rewards through loyalty programs? In this episode, we sit down with Brian Kelly, the founder and CEO of The Points Guy, to talk about travel hacking, loyalty programs, and making the most out of points and miles.Brian shares his personal journey, from booking his first family vacation with points at age 12 to building a multi-million-dollar business that helps travelers unlock luxury experiences for less.Key Topics includes: The biggest mistakes people make with pointsWhy airline status isn't what it used to beThe future of hotel loyalty and how independent properties can level upHis new book, "How to Win at Travel", packed with insider tipsThe best travel hacks for scoring premium flights and hotelsIf you want to stop leaving money on the table and start traveling smarter, this episode is a must-listen.

What does it really mean to be a sustainable hotel?In this episode, Ben Webster, General Manager of Hotel Marcel, joins us to break down how his property became the first and only all-electric, solar-powered, LEED Platinum-certified, fossil-fuel-free hotel in the U.S..From historic preservation to cutting-edge energy solutions, Ben shares insights for hoteliers looking to embrace sustainability, the real costs (and savings) of going green, and why so many companies talk the talk but don't walk the walk when it comes to hosting sustainable events.Key Topics:What does it truly mean for a hotel to be sustainable?How does the hotel engage guests in its sustainability efforts?The Challenges and Trends in Sustainable HospitalityWhy do many Fortune 500 companies claim to prioritize sustainability but fail to book sustainable venues?If you're in hospitality, this episode is a wake-up call—because sustainability isn't just a trend; it's the future.Watch the FULL episode here: https://youtu.be/s5wShlHrLAcJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ben on LinkedIn: https://www.linkedin.com/in/ben-webster-cha-91390181/Hotel Marcel: https://www.hotelmarcel.com/For full show notes head to: https://themodernhotelier.com/episode/134Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Alicia Zur-Szpiro is a trailblazer in creative industries, blending her background in game design with her passion for hospitality. Co-founder of Wonderland London, she helps hotels craft engaging, memorable experiences for families, backed by the insights from the company's pioneering "Kids and Teens Hospitality Report." Alicia's expertise spans innovation, family dynamics, and hospitality trends, with a focus on playful practicality and untapped potential. What You'll Learn About: From board games to boutique hotels: Alicia shares her journey from crafting card games to revolutionizing the family hotel experience. The Kids and Teens Hospitality Report: Alicia discusses the surprising data on why urban hotels are missing out by not catering to younger guests. Small touches, big returns: Learn why a dollar yo-yo earned more loyalty than a five-star view—and how hotels can replicate this magic. Teens: The untapped market: Alicia explains why teens are often overlooked in hospitality and how small innovations, like a “kids minibar,” can transform their stay. Easy wins for hotels: Creative, cost-effective strategies for engaging kids and teens without turning the lobby into a water park. Looking ahead: Alicia predicts that kids and teens will soon rival pets as hospitality VIPs and shares her vision for loyalty programs tailored to younger travelers. If you loved Alicia's story and want more like it, please subscribe, share, and leave a review. Want your burning hospitality questions answered? Call or text the hotline at 850-404-9630 to be featured on a future episode!

In this episode of The Modern Hotelier, we sit down with Monty Bennett, Chairman & CEO of Ashford Group of Companies, one of the leading real estate firms in hospitality. With over 30 years of experience, Monty has built an empire of over 100 hotels and advises two publicly traded REITs.From his Cornell beginnings to navigating economic downturns, industry trends, and the evolving future of travel, Monty shares game-changing insights into hotel investment, sustainability, and the rising demand for leisure-driven experiences. Plus, we dive into his philanthropic efforts in crime prevention, education reform, and homelessness in Dallas.Key Topics:How does Ashford stay ahead in a volatile industry?Why are hotel tech adoption and sustainability such uphill battles?What's coming for hospitality in 2025 and beyond?Join Steve Carran and David Millili for an insightful and entertaining conversation with a true hospitality mogul.Don't miss this deep dive into the business of hotels, real estate, and leadership!Watch the FULL episode here: https://youtu.be/n5UHFu27cu0Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mont on LinkedIn: https://www.linkedin.com/in/monty-bennett-592a7b1a3/ Website: https://montybennett.co/Ashford Inc.: https://www.ashfordinc.com/For full show notes head to: https://themodernhotelier.com/episode/133Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this special edition of The Modern Hotelier, we focus on one of the most significant events impacting the hospitality industry this month—the devastating wildfires in Los Angeles.Joining us is Sarah Dandashy, an industry expert and longtime LA resident, who shares her firsthand experience of the fires, the resilience of the community, and how hospitality businesses stepped up in a time of crisis.Hosts Steve Carran and David Millili discuss the broader impact of the fires on tourism, hotel occupancy, and the travel industry, drawing parallels to past crises like 9/11 and the Maui wildfires. They also explore how businesses and individuals can prepare for emergencies and provide tangible ways to support those affected.Key Topics:How LA residents, businesses, and the hospitality industry came together to support those affected. The Community Response & Hospitality Industry's Role The Fires' Ihttps://www.facebook.com/AskAConcierge/mpact on Hospitality & Tourism Why is it important to have an emergency planIf you're looking for insights on disaster response in hospitality, community resilience, and ways to help LA rebuild, this episode is a must-listen.Watch the FULL episode here: https://youtu.be/dBuWKfp3KksJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Sarah on LinkedIn: https://www.linkedin.com/in/sarahdandashy/Instagram: https://www.instagram.com/askaconcierge/Facebook: https://www.facebook.com/AskAConcierge/YouTube: https://www.youtube.com/c/AskAConciergeTVTwitter: https://twitter.com/AskAConcierge/Ask a Concierge: https://askaconcierge.tv/For full show notes head to: https://themodernhotelier.com/episode/132Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Did you know how artificial intelligence is shaping the future of the hospitality industry?  In this episode of The Modern Hotelier, we sit down with Harriet Brown, VP of Product at Mobi.AI, to explore how artificial intelligence is revolutionizing the hospitality industry. Harriet shares insights from her impressive career, spanning AI, machine learning, and travel technology, including her time at Google and ITA Software.From personalization challenges to the future of AI in hospitality, Harriet offers a thought-provoking perspective on what's next for the industry. Plus, hear her advice for businesses hesitant to adopt AI and her favourite "aha" moments while building at Mobi. AI.Key Topics: How Mobi AI enhances decision-making and productivity for travelers and travel agents The importance of emotional loyalty in travel, alongside transactional loyalty What are Harriet's insights on adapting AI tools effectively and avoiding analysis paralysis Tips for creating loyalty through technology-enhanced experiences.If you're passionate about hospitality, tech innovation, or travel, this is an episode you don't want to miss!

In this inspiring episode, we meet Diya, a multifaceted entrepreneur who transitioned from careers in engineering, law, and fashion styling to become a successful real estate investor specializing in short-term rentals and hotels. Coming to the U.S. from China at the age of eight, Diya shares her journey of educational and professional pivots, emphasizing the importance of paying off debt, finding financial independence, and not being afraid to change paths. She delves into her first real estate investments, the transition into hotel ownership, and how she manages large-scale properties. Diya also provides insights into how her legal background supports her ventures and the significance of having committed partners and teams. Furthermore, she touches on financial preparedness, the value of good mentorship, and her experiences in achieving a balanced lifestyle filled with travel and shared moments with loved ones. Whether you're starting with residential properties or looking to scale up to commercial real estate, this episode offers valuable lessons and motivation for every aspiring investor! Retreat details: https://www.oliviatati.com/retreats-denver Book a call for the retreat! https://calendly.com/theoliviatati/denverretreat Link to the webinar: https://oliviatati.easywebinar.live/event-registration-5 Book a call to see if you would be a good fit for Wanderlust Wealth Academy: https://calendly.com/theoliviatati/wanderlustwealthacademy Learn more about WWA here: https://www.oliviatati.com/wwa Hang out with me on IG: @theoliviatati / @wanderlustwealth.show  Watch this episode on Youtube: https://www.youtube.com/@Theoliviatati/

Mark Nolan, managing director of Dromoland, talks with James Shillinglaw of Insider Travel Report at last month's ILTM Cannes luxury show about his luxury Irish Castle, what's new and what's to come. But the biggest news is from Nolan himself, who tells he's now retiring after more than 36 years on the job. Nolan takes stock of his hotel career, which was spent almost entirely at the castle. For more information, visit www.dromoland.ie. All our Insider Travel Report video interviews are archived and available on our Youtube channel  (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean,  iHeartRadio,  Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.  

How can authenticity, kindness, and a focus on guest satisfaction drive success in the hospitality industry? In this inspiring episode of The Modern Hotelier, hosts David and Steve sit down with Bart Berkey—founder and CEO of Most People Don't, international keynote speaker, podcast host, and bestselling author. Bart shares his unique journey from growing up in Pittsburgh to becoming a global executive for Ritz Carlton, and now, an entrepreneur empowering individual to do what most people don't to achieve professional and personal success.Discover how Bart's passion for guest satisfaction and authentic connections shaped his career, hear his key lessons from the luxury hospitality industry, and learn practical insights on creating unforgettable guest experiences, overcoming industry challenges, and becoming an exceptional leader.Packed with actionable advice, heartwarming stories, and Bart's contagious positivity, this episode is a must-listen for hoteliers, entrepreneurs, and anyone aspiring to make a meaningful impact.Key Highlights:The power of focusing on service excellence and customer-centricity.How Bart's book Most People Don't and Why You Should inspires better living.Leadership lessons from the Ritz Carlton that apply to any industry.Tips for staying ahead of hospitality trends in 2025. Watch the FULL episode now on YouTube for a dose of inspiration and practical wisdom: https://youtu.be/kq98F-bC_3wJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Bart's on LinkedIn: https://www.linkedin.com/in/bartberkey/Bart's Website: https://www.bartaberkey.com/Bart's Book: https://www.amazon.com/dp/B09L4NZWMZ/ref=cm_sw_em_r_mt_dp_6D7Q6NKDX3NE2YKF2A62/Bart's Podcast: https://www.bartaberkey.com/podcastFor full show notes head to: https://themodernhotelier.com/episode/130Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Micajah Sturdivant is the third-generation leader of MMI Hospitality Group, a hospitality company managing hotels, restaurants, golf clubs, and more across the Southeast. With roots in the foundational days of Holiday Inn, Micajah champions innovation in the ever-changing lodging industry. Susan and Micajah talk about embracing soft brands, fostering "psychological income," and blending tradition with modern business acumen. What You'll Learn: How Micajah's grandfather partnered with the Holiday Inn founder to diversify Mississippi's economy and plant the seeds for MMI's thriving hospitality empire. Why fostering emotional well-being and trust among employees leads to unparalleled service in hospitality. What the lodging spectrum can include: soft brands, branded residences, and multigenerational hotels. How maintaining close personal connections helps Micajah's family innovate and thrive across generations. What money laundering feels like in real life: a jaw-dropping story involving a Rolls Royce, a shady hotel owner, and some Ozark-style shenanigans. Enjoyed Micajah's stories and insights? Don't forget to subscribe, share, and leave a review. Want your burning hospitality questions answered? Call or text the hotline at 850-404-9630 to be featured on a future episode!

In this episode, hosts David and Steve, welcome Ryan Daniel, the founder of EHVA. They explore the capabilities of EHVA, an AI platform designed to handle customer service inquiries, make reservations, and conduct interviews with a natural human-like interaction.Ryan shares his entrepreneurial journey from growing up in West L.A. and starting his first internet company to working in restaurant design with his father and eventually creating EHVA. Listeners also experience a live conversation with EHVA, demonstrate its realistic and efficient response in handling typical guest service interactions.Ryan discusses the importance of realistic AI voices and the future of AI in the hospitality industry, emphasizing that AI will serve as an augmentation rather than a replacement for human staff.Key Topics for This Episode:The Evolution of Conversational AI in HospitalityHow EHVA helps mitigate labour shortages and growing payroll costsWhat is the step-by-step process for integrating EHVA into hotel operationsWhy AI technology is important for branding and humanization Watch the FULL EPISODE and see how EHVA.AI handles real guest service interactions on YouTube: https://youtu.be/AMbtIUsv_GYSponsor spot:This episode is sponsored by EHVA.AI Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:EHVA.AI: https://ehva.ai/Ryan on Linkedin: https://www.linkedin.com/in/ryan-daniel-630933307/?originalSubdomain=prFor full show notes head to: https://themodernhotelier.com/episode/129Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Michael Krasny began this episode with author, hotelier and long-time wisdom seeker Chip Conley, who was in Baja, talking about the terrible fires in Los Angeles and what if any lessons can be learned from them. They spoke of wisdom seeking and Conley of the metaphor for our lives of a rental car as well as his ongoing struggle with cancer, which he calls his teacher. Krasny brought up wrong headed views of cancer that place too much blame on the individual self and they spoke of environmental and so-called lifestyle effects tied to it and then proceeded to discuss identity and what Conley, a gay man, has called "identity cleansing." The two also discussed Conley's history as a hotelier and his philosophy of hospitality, including how to deal with so-called "A-holes," as well as Conley's thoughts about seeking and finding joy. A good deal of this rich and highly illuminating conversation included talk of aging and shifting views of longevity, as well as ritual and the changing nature of the workplace and the role AI is likely to play in our future. The role and importance of mentorship also came up as did the significance of love. Conley spoke of his years of leadership at Airbnb, what he means by being a super host and what he calls karmic capitalism and the importance of imprint in memory.

Mitch Prensky is a food and beverage development consultant with a storied career spanning fine dining, catering, and hotel restaurant concepting. After founding and running Supper, a celebrated farm-to-table restaurant in Philadelphia, Mitch shifted gears to consulting, bringing his expertise to projects with Zabar's, Hyatt, and boutique hotels across the country. As co-founder of COJHO F&B Development, Mitch focuses on creating dining concepts that balance artistic vision with operational execution. Susan and Mitch talk about farms, budgets, and alien abduction. What You'll Learn: How time, capital, and talent factor into a successful restaurant launch. Why building equity for staff and fostering kindness in the industry matters now more than ever. What Mitch predicts for a hyper-local, luxury-driven approach that emphasizes personalization and connection. How Mitch's jazz background shaped his approach to hospitality and the parallels between performing and cooking. Why Mitch pivoted from restaurant ownership to helping boutique hotels and independent operators refine their F&B programs. Who picked vegetables at 6 AM for Mitch's acclaimed restaurant, Supper, where he grew his own ingredients just miles from the kitchen. Loved Mitch's stories and insights? Don't forget to subscribe, share, and leave a review. Want your burning hospitality questions answered? Call or text the hotline at 850-404-9630 to be featured on a future episode!

We're launching something new. This is the first episode of our new "Hotel Experience" series where we give you a behind the scenes look with some amazing hoteliers and beautiful properties. On this episode, we bring you inside San Antonio's beautiful riverwalk hotel, Hotel Contessa. Miguel David, the Director of Sales, shows us around the property and shares what make it special. To watch of the full Hotel Experience of Hotel Contessa head over to YouTube:  https://youtu.be/3AfIn7_rRb4Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Hotel Contessa: https://www.thehotelcontessa.com/For full show notes head to: https://themodernhotelier.com/episode/128Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Fabio Zaniboni is a visionary engineer with a career spanning automotive robotics, luxury yachting, and high-end hospitality. As a specialist in IoT solutions, Fabio combines innovation with sustainability to create unparalleled guest experiences in hotels worldwide with his company BubblyNet. Susan and Fabio talk about circadian lighting and sensor-driven HVAC for hospitality and guest well-being. What You'll Learn: How IoT can personalize guest stays, optimize HVAC, and even help you relax with customized lighting and fragrances. Why IoT can cut energy waste without compromising guest experiences—and the importance of communicating those green efforts. How the power of circadian lighting can improve sleep, mood, and overall well-being. What affordable, impactful things hoteliers can do to enhance guest satisfaction. Why the human touch still reigns supreme in the hotel business. Rate, Review, & Follow on Apple Podcasts "I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.  Tap to give us five stars, and select “Write a Review.” Be sure to let me know what you liked most about the episode! Also, if you haven't done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.

In the inaugural 2025 episode of The Modern Hotelier, the hosts introduce exciting changes and new initiatives, including the launch of Modern Hotelier Media. This new venture will encompass video production, event marketing, social media management, and more. A new episode format called 'The Hotel Experience' will offer behind-the-scenes looks at innovative hotels, starting with Hotel Contessa in San Antonio.Furthermore, they plan to increase the frequency of episodes to twice a week, release a monthly newsletter, and offer exclusive merchandise drops.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:For full show notes head to: https://themodernhotelier.com/episode/127Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Geetika Agrawal is a designer and entrepreneur with a career that spans architecture, digital product creation, and cultural preservation. Formerly of Disney Imagineering and MasterCard, she has reimagined travel through Vacation With An Artist (VAWAA), a platform that connects travelers with master artisans for immersive craft experiences. Susan and Geetika talk about bamboo bicycles, beekeeping, and adventure. Taking the Leap: Geetika shares how she transitioned from working for global brands like Disney Imagineering and MasterCard to launching her passion project, Vacation With An Artist (VAWAA). Design Thinking for Life: How Geetika's background in architecture shaped her ability to design human-centered experiences in both digital products and cultural initiatives. Crafting Connections: The transformative experiences of learning centuries-old crafts from master artisans worldwide, from Kyoto calligraphy to Napa Valley beekeeping. Travel with Purpose: Why experiential learning vacations are more than just trips—they're immersive journeys into tradition, innovation, and personal growth. The Future of Craftsmanship: Geetika predicts a revival of traditional crafts as tools for creativity and cultural preservation in a rapidly digitizing world. Rate, Review, & Follow on Apple Podcasts "I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.  Tap to give us five stars, and select “Write a Review.” Be sure to let me know what you liked most about the episode! Also, if you haven't done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.

In this episode, the team reflects on an exceptional year for the Modern Hotelier podcast, which gained recognition as a top hospitality podcast and more than doubled its follower base across LinkedIn, YouTube, and Instagram.The hosts reminisce about attending key industry events like HITEC, ILC in Sausalito, and the Hospitality Show, sharing their favorite moments and interviews. They also discuss the biggest lessons learned over the year and express gratitude to their guests, sponsors, and followers, teasing exciting announcements for 2025.Happy Holidays and Merry Christmas from the Modern Hotelier team!Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:For full show notes head to: https://themodernhotelier.com/episode/126Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Welcome to The Modern Hotelier, where hospitality meets innovation!In this episode, Steve Carran and David Millili sit down with Alissa Partee, Chief People Officer at Restaurant Technologies. Alissa brings over 15 years of HR expertise, sharing her journey from small-town Minnesota to leading people-first initiatives at an award-winning company. Discover how flexibility, empowerment, and a passion for hospitality drive success in an ever-changing industry.Key Topics Covered:How Alissa's upbringing and career shaped her passion for taking care of people?The impact of three- and four-day workweeks on employee satisfaction and customer service.The importance of seeking and acting on feedback from frontline employees.Breaking down and measuring key factors to build a strong company culture.How can the industry embrace flexibility and innovation to improve worker satisfaction?Tune in to this insightful conversation to learn how intentionality and adaptability create a thriving workplace culture!Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Alissa on LinkedIn: https://www.linkedin.com/in/alissapartee/Restaurant Technologies: https://www.rti-inc.com/For full show notes head to: https://themodernhotelier.com/episode/125Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...