Podcasts about hotelier

Mahendra Doshi is a journalist, historian, and author who came to the U.S. from India in 1967 with just $8 and a dream. From working in Nevada casinos to launching a trailblazing Indian newspaper, he chronicled immigrant stories long before they were trending. Susan and Mahendra talk about his latest book, Surat to San Francisco, which uncovers the incredible rise of Patel hoteliers in America. What You'll Learn in This Episode

On this episode, we sit down with Lindsey Ueberroth, CEO of Preferred Hotels & Resorts. From her family's bold acquisition of the brand to her leadership in shaping global luxury travel trends, Lindsey shares a candid look into what it takes to lead with purpose, evolve with the market, and inspire a new era of independent hospitality.With over 100 countries under her belt and a passion for curating meaningful travel, Lindsey offers insights that will resonate with hoteliers, entrepreneurs, and experience-driven brands alike.Key Topics Discussed:How Preferred Hotels & Resorts was acquired and revitalizedThe 2015 rebrand and the creation of the brand's five hotel collectionsBuilding a points-based loyalty program that works for independentsWhy more hotels are de-flagging and choosing independenceHow to foster authenticity while maintaining consistent qualityTune in to hear how Lindsey is redefining what it means to lead in the world of independent luxury travel.Watch the FULL EPISODE on YouTube: https://youtu.be/5PeDfzFA2VQ This episode is sponsored by Actabl: https://actabl.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/lindseyueberroth/Preferred Hotels: https://preferredhotels.com/Luxury Travel Report: https://preferredhotels.com/bulletin/preferred-hotels-resorts-launches-luxury-travel-report-2025For full show notes head to: https://themodernhotelier.com/episode/164Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, Micah Lacher, Principal of Anchor Investments and Mission Hotels, shares his mission to build America's most generous real estate company through the power of hospitality. The discussion covers Micah's journey from starting Anchor Investments during the Great Recession to his innovative approach to hospitality and real estate. We get into the importance of generosity in business, the challenges and rewards of converting historic buildings into hotels, and the impact of providing hospitality to both paying guests and those in need. This episode offers valuable insights for hospitality leaders, operators, and investors looking to integrate purpose and generosity into their business models. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Guise Bule spent nearly two decades in tech and cybersecurity before pivoting to hospitality, where his personal experience as a frequent traveler and dog owner inspired a new mission. He founded Roch Dog, a certification agency that applies objective data to evaluate hotels for their dog-friendliness. Susan and Guise talk about standards, service, and shifting expectations in the world of pet travel. What You'll Learn About:

How do you maintain a deep understanding of the evolving needs of hotel owners and operators?In this episode, we sit down with Jill Wilder, President of Aptech, for an honest, insightful, and inspiring conversation on leadership, longevity, and what it really takes to serve the hospitality industry at the highest level. With over 38 years at Aptech, Jill shares her journey from pencil-and-paper accounting to pioneering enterprise-level business intelligence solutions for hotels worldwide.We talk about:The value of staying small to serve bigWhy customer service still wins in hospitality techHow Aptech's acquisition by Jonas Hospitality is opening new doorsWhat hoteliers really want from their financial systemsWhy AI is a tool—not a replacement—and where the human touch still mattersJill's biggest lessons in leadershipWhether you're a hotelier, tech leader, or just someone who believes in putting people first, this conversation will give you a fresh perspective on what long-term success really looks like in this industry.Watch the FULL EPISODE on YouTube: https://youtu.be/pRapsxBAdygThis episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jill on LinkedIn: https://www.linkedin.com/in/jillewilder/Aptech: https://www.aptech-inc.com/Jonas Hospitality: https://www.jonashospitality.com/For full show notes head to: https://themodernhotelier.com/episode/163Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Ein ganzes Dorf verschwindet unter Felsen und Geröll – der Bergsturz im Walliser Blatten erschüttert nicht nur das Lötschental, sondern das ganze Land. «Club» diskutiert am Stammtisch in Wiler VS mit Betroffenen, Wissenschaftlern und Politikerinnen. Was bedeutet es, wenn ein Ort nicht mehr da ist? Wer hilft, wer zahlt – und wer entscheidet über die Zukunft? Und braucht es ein neues Denken im Umgang mit gefährdeten Regionen, die besonders von Klimawandel und Naturkatastrophen betroffen sind? Am Stammtisch in Wiler VS diskutieren mit Barbara Lüthi: – Matthias Bellwald, Gemeindepräsident Blatten VS; – Lukas Kalbermatten, ehemaliger Gemeindepräsident Blatten VS, betroffener Hotelier, – Franziska Biner, Walliser Finanzministerin; – Daniel Farinotti, Glaziologe ETH Zürich; – Beat Rieder, Ständerat Die Mitte/VS; – Brigitte Wolf, Co-Präsidentin Grüne Wallis; und – Anna-Lisa Achtermann, Korrespondentin SRF, Wallis.

In this episode, we sit down with Summer Shoemaker, General Manager of the stunning San Diego Mission Bay Resort, to talk all things independent hotels.Summer shares how growing up across California, Colorado, and Hawaii sparked her love for travel and hospitality. She opens up about what makes independent properties so powerful, the creative freedom they offer, and how tools like Curator Hotel & Resort Collection give GMs the backup they need to thrive in a competitive market.From slashing wine costs by 50% to saving over $200,000 on AV, Summer walks us through the real-world wins that prove independents can compete with the big brands, and win. If you're a hotelier who wants to stay independent and profitable, this is the episode for you.Watch the FULL EPISODE on YouTube: https://youtu.be/q9EZscjVCDc This episode is sponsored by Curator: https://www.curatorhotelsandresorts.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Summer on LinkedIn: https://www.linkedin.com/in/summer-shoemaker-53a1535/San Diego Mission Bay Resort: https://www.missionbayresort.com/For full show notes head to: https://themodernhotelier.com/episode/162Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Chris Tripoli is a veteran restaurateur, consultant, and podcast host with decades of hospitality experience under his belt. From teenage busboy to industry sage, he's seen it all—launching concepts, advising entrepreneurs, and mentoring the next generation. Susan and Chris talk about hospitality, hiring, and hitting the bullseye with your brand. What You'll Learn About

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Guillaume Benezech, senior director of Global Brand Management and Marketing for the Ritz-Carlton and Ritz-Carlton Reserve, about the need for luxury hoteliers to fulfill their brand promise. Benezech discusses the importance of crafting personalized experiences that promote authenticity and exclusivity, creating unforgettable moments, and consistently meeting and exceeding customer expectations in order to maintain a strong brand identity while ensuring long-term success in the luxury market.

In this episode of Hospitality Hot Topics, Steve Carran and David Millili are once again joined by Josiah Mackenzie, Head of Marketing at Actabl, to break down the biggest stories in hospitality from May 2025.From Marriott's bold acquisition of CitizenM to Airbnb's major relaunch of Experiences, Josiah shares sharp insights into how innovation, scale, and branding are reshaping the industry. They also dive into Springboard's merger with Hotel Equities, the $1.1B Sabre hospitality tech deal, and why transparency in resort fees is long overdue.In this episode, you'll learn about:Marriott Buys Citizen M Springboard merged with Hotel Equities Airbnb Relaunches Experiences, Adds Hotel-Style ServicesSabre Sells Hospitalty Business for $1.1 BillResort Fees Must Now Be DisclosedRunning Vacations, next travel trend?Latest things happening at ActablWatch the FULL EPISODE on YouTube: https://youtu.be/GUOswVHyGzAThis episode is sponsored by Actabl: https://actabl.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Josiah on LinkedIn: https://www.linkedin.com/in/josiahmackenzie/For full show notes head to: https://themodernhotelier.com/episode/161Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In Episode 33 of Undercurrents of Romance, Tracey Devlyn sits down with international bestselling author Alexis Daria to discuss her new romantic comedy, ALONG CAME AMOR. One unforgettable night. One massive complication.
 Alexis Daria delivers a swoony, sizzling rom-com where a no-strings fling collides with family expectations—and sparks a secret relationship that might just rewrite everything. Latiné culture, lovable primas, and second chances make this finale one worth falling for. Love this episode? Rate it ⭐️ Thumbs Up

In Episode 33 of Undercurrents of Romance, Tracey Devlyn sits down with international bestselling author Alexis Daria to discuss her new romantic comedy, ALONG CAME AMOR. One unforgettable night. One massive complication.
 Alexis Daria delivers a swoony, sizzling rom-com where a no-strings fling collides with family expectations—and sparks a secret relationship that might just rewrite everything. Latiné culture, lovable primas, and second chances make this finale one worth falling for. Love this episode? Rate it ⭐️ Thumbs Up

Get ready to set sail with one of the most innovative minds in hospitality.In this episode, we're joined by Colin Hughes, Director of Operations & Experience at Virgin Voyages. From spa decks to tattoo studios, Colin walks us through how Virgin is redefining the cruise experience, making it simpler, sexier, and more sustainable.We dive into:How Virgin Voyages creates stress-free, all-inclusive adventures for adults onlyPersonalization strategies that keep both sailors and crew at the heart of the experienceWhat hotels can learn from Virgin's award-winning approach to entertainment, F&B, and sustainabilityColin's inspiring journey from Manchester to becoming a U.S. citizen, cruise industry veteran, and change-maker at VirginWhether you're a cruise sceptic, or seasoned traveler, this episode might just have you booking your first voyage.Watch the FULL EPISODE on YouTube: https://youtu.be/zBG0kfmC4AY Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Colin on LinkedIn: https://www.linkedin.com/in/colin-hughes-a8596215b/Virgin Voyages: https://www.virginvoyages.com/For full show notes head to: https://themodernhotelier.com/episode/160Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David and Steve sit down with Eric Jenkins, General Manager of Estancia La Jolla Hotel & Spa. From his roots in Savannah, Georgia, to his hands-in-the-soil leadership style in La Jolla, Eric shares his unconventional path through hospitality, starting as a fry cook and rising through the ranks to manage one of Southern California's most unique independent hotels.In this episode, you'll learn about:How Southern hospitality shaped his careerWhy gardening, monarch butterflies, and creative outdoor spaces are part of his GM toolkitThe power of Curator Hotel & Resort Collection in helping independent hotels compete with major chainsLessons from overseeing a major ownership transition and renovationWatch the FULL EPISODE on YouTube: https://youtu.be/E0nQehs3a3I This episode is sponsored by the Curator Hotel & Resort Collection: https://www.curatorhotelsandresorts.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Curator: https://www.curatorhotelsandresorts.com/Estancia La Jolla Hotel & Spa: https://www.estancialajolla.com/Eric on LinkedIn: https://www.linkedin.com/in/eric-jenkins-04a475a/For full show notes head to: https://themodernhotelier.com/episode/159Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

What makes Chick-fil-A's hospitality more than just good service?In this episode, we're joined by Nicholas Lawrence, Executive Director of People & Culture, Chick-fil-A Local Franchise - Indianapolis and the founder of Lawrence Leadership.Nick takes us behind the scenes of Chick-fil-A's legendary hospitality culture—where “my pleasure” isn't just a catchphrase, it's a moral obligation. From his early days selling shirts and ties at Macy's to leading people and culture at a top-performing franchise, Nick shares how leadership, emotional intelligence, and ownership are at the heart of every great customer experience.What You'll Learn:How Chick-fil-A builds a customer-first culture that rivals the best in hospitalityWhy local ownership makes all the difference in maintaining brand excellenceLessons from retail and HR that translate directly into hotel leadershipWhy emotional intelligence is the competitive edge for any hospitality businessWhat “serving a higher purpose” really looks like in day-to-day operationsWhether you're leading a hotel team or running a restaurant, this episode is packed with actionable takeaways to elevate your guest experience.Watch the FULL EPISODE on YouTube: https://youtu.be/68j5jerfiG8 This episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Nicholas on LinkedIn: https://www.linkedin.com/in/nicholas-lawrence-shrm-cp-59b76289/Chick-fil-A Local Franchise: https://www.chick-fil-a.com/For full show notes head to: https://themodernhotelier.com/episode/158Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

"I think the why is so important, but it's always not really being asked. Most people want to know, 'What's your growth look like?' or 'How is this offering different from another offering?' Those are the questions we get most of the time. But going back to the real why we actually do this in the first place is the most critical question if you ask me. For myself personally, it is all about having a positive impact in society. We have chosen to go down the route of wellness, fitness, and longevity to have that positive impact, which we believe is extremely important and a strong one whereby I'm personally putting a lot of energy, funds, and capital behind it to ensure we educate the community and society to establish and adopt healthy and active lifestyles that will only benefit the entire population." - Allen Law Fresh out of the studio, Allen Law, co-founder of MOVE Repeat, chairman of REVL, and principal of Seveno Capital, joins us to explore the holistic approach to wellness, fitness, and longevity across his entrepreneurial ventures. In the conversation, Allen explained his journey from "accidental hotelier" to longevity entrepreneur, outlining the six pillars of longevity. He emphasized that the gap isn't in knowledge but in action, highlighting how his upcoming 38,000 square foot facility in Singapore brings medical, fitness, recovery, sleep, and nutrition services under one roof to help people change their lifestyles. Allen discussed how MOVE Repeat has acquired three brands operating in 50+ studios across five countries and shifted from traditional subscription models to pay-as-you-go to ensure consistent customer satisfaction. Last but not least, Allen describes what great would look like for his fitness, wellness and longevity businesses. Episode Highlights: [00:00] Quote of the Day by Allen Law [01:00] Introduction: Allen Law and his career journey [04:00] Career Lessons Shared: The importance of first principles and purpose-driven business beyond financial success [05:45] The six pillars of longevity: sleep, exercise, nutrition, avoiding harmful substances, social connections, and stress management [08:00] Move Repeat's expansion to three brands across five countries with over 50 fitness studios [11:45] Change of Business Model from Subscription to Pay as you go in Fitness Clubs focused on customer satisfaction [18:15] The holistic approach to wellness and why focusing on just one pillar isn't enough [20:00] Allen's upcoming 38,000 square foot facility combining medical, fitness, recovery, and nutrition services [26:00] Bridging the gap between wellness knowledge and action through lifestyle change support [31:00] Using science and data tracking to show measurable improvements in health metrics [32:00] Democratizing wellness to make longevity accessible for the 50% rather than the wealthy 5% [35:00] Community building as the foundation for growth in wellness businesses [38:00] Closing Profile: Allen Law, Co-Founder, MOVE Repeat, Chairman, REVL Training, Principal, Seveno Capital, Founder, Park Hotel Group. Allen's LinkedIn: https://www.linkedin.com/in/allenlawphg/ Podcast Information: Bernard Leong hosts and produces the show. The proper credits for the intro and end music are "Energetic Sports Drive." G. Thomas Craig mixed and edited the episode in both video and audio format. Here are the links to watch or listen to our podcast. Analyse Asia Main Site: https://analyse.asia Analyse Asia Spotify: https://open.spotify.com/show/1kkRwzRZa4JCICr2vm0vGl Analyse Asia Apple Podcasts: https://podcasts.apple.com/us/podcast/analyse-asia-with-bernard-leong/id914868245 Analyse Asia YouTube: https://www.youtube.com/@AnalyseAsia Analyse Asia LinkedIn: https://www.linkedin.com/company/analyse-asia/ Analyse Asia X (formerly known as Twitter): https://twitter.com/analyseasia Analyse Asia Threads: https://www.threads.net/@analyseasia Sign Up for Our This Week in Asia Newsletter: https://www.analyse.asia/#/portal/signup Subscribe Newsletter on LinkedIn https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7149559878934540288

In this episode, David and Steve sit down with Davis Howatt-Lambert, VP of Marketing at Jonas Hospitality, to unpack how technology and human connection can co-exist in the future of hospitality. Davis shares his career journey from political science to hospitality tech, his love of golf and rock climbing, and how growing up in Edmonton shaped his leadership style.They explore Jonas Hospitality's unique "buy and hold" model, the evolution of guest experience through personalization and data, and why CDPs (Customer Data Platforms) might soon outshine CRMs. From AI and automation to personalized spa itineraries and self-service kiosks, Davis breaks down how hotels can enhance efficiency without losing the soul of hospitality.Tune in to learn:The real difference between AI hype and AI value in hotelsHow Jonas Hospitality is creating a best-of-both-worlds platformWhy personalization isn't a luxury—it's the new standardWhat hotels can do today to set better guest expectations tomorrowWatch the FULL EPISODE on YouTube: https://youtu.be/5x3NCfFP53QThis episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Davis on LinkedIn: https://www.linkedin.com/in/davis-howatt-lambert-a13966a8/Jonas Hospitality: https://www.jonashospitality.com/For full show notes head to: https://themodernhotelier.com/episode/157Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Jose Cepeda, Executive Chef at Quixote in the LaFayette Hotel, San Diego. Jose shares how his culinary journey began in the kitchens of his grandmother and the streets of Mexico, selling rice pudding to support his family. He opens up about transforming personal hardship into artistic expression on every plate. From perfecting his grandmother's flan to adding bold global flavours inspired by his travels, Jose reveals how he brings modern creativity to traditional Oaxacan roots. Plus, he talks about his signature dish—the wood-fired branzino—and why every meal is more than food… it's a piece of his story.In this episode, we learn about:  • Jose's family legacy and the powerful story behind his rice pudding • Why Quixote blends ancient Oaxacan vibes with modern flair • How he uses flavours from around the world to push culinary boundaries • And what dish he always orders when dining outWatch the FULL EPISODE on YouTube: https://youtu.be/X5-lFqQfsmsJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Quixote LaFayette Hotel San Diego: https://lafayettehotelsd.com/diningJose on LinkedIn: https://www.linkedin.com/in/jose-cepeda-39495b200/For full show notes head to: https://themodernhotelier.com/episode/156Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Steve Slack, General Manager of the iconic LaFayette Hotel in San Diego. From humble beginnings picking golf balls at a driving range to leading a $31 million hotel transformation, Steve shares his journey through the hospitality industry.We dive into the rich history of the LaFayette Hotel—from its golden age hosting Hollywood legends to its modern revival. Steve Slack also opens up about building a strong community-focused culture, the importance of thoughtful hiring, and what it's like creating a space where staff and guests alike feel a true sense of belonging.Plus, hear some fun behind-the-scenes stories—including a few celebrity encounters. Whether you're in the hospitality industry or just love a good comeback story, this episode delivers inspiration and insight.Watch the FULL EPISODE on YouTube: https://youtu.be/kg0yJe21P3EJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:The LaFayette San Diego: https://lafayettehotelsd.com/Steve Slack on LinkedIn: https://www.linkedin.com/in/steveaslack/For full show notes head to: https://themodernhotelier.com/episode/155Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Steve Carran never set out to become one of the most recognized voices in hospitality media. But what started as a scrappy experiment to engage hoteliers during his time in sales has now blossomed into The Modern Hotelier — one of the industry's most beloved podcasts and a new video media brand that's putting a fresh lens on hospitality storytelling. In this episode, you'll hear the fascinating backstory behind how Steve and his co-host David Millili launched the podcast, how they bought it back from a startup, and how it has completely reshaped Steve's career. We also dive into the biggest trends he's seeing across the hotel industry — from how AI and design are converging to address labor shortages, to the rise of "bleisure" lobbies, to why apartment-style hotels like Mint House are quietly winning the loyalty of the next generation of travelers. Plus: - Why hotel lobbies are becoming the new coworking spaces - How podcasts have become the secret weapon for hospitality networking - Why giving guests a choice in how they interact with your brand is the future of service - Steve's vision for the Modern Hotelier Media group — including their "MTV Cribs"-style hotel video tours If you're building a hospitality brand or just love geeking out on where the industry is headed, this episode is for you. Connect with Steve on LinkedIn Listen to The Modern Hotelier   Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance.

Donte Johnson is a hospitality veteran with a 20+ year career of transforming hotel experiences through cultural integration and community connection. Now GM at Thompson Atlanta Buckhead, he's known for blending operational excellence with authentic local engagement. Jason Bass is a serial entrepreneur turned hotel innovator, bringing his background in fashion, spirits, and tech to a new role as Director of Culture and Impact. Together, they co-authored The Impact Hospitality Handbook, diving into passion-powered hospitality, purposeful partnerships, and people-first playbooks. What You'll Learn in This Episode:

In this episode of Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by Gabriel Perez from Indigo Road to unpack April's biggest shifts in hospitality.They dive into why boutique hotels are leading in RevPAR despite growing consumer caution, the booming popularity of camping and outdoor experiences, and how sports tourism is becoming a massive economic driver—from the NFL Draft to the upcoming World Cup.They also discuss the evolving tourism dynamics between the US and Canada, the rise of mobile bookings, and how hotels can adapt to trends such as glamping and experiential travel. Gabriel also shares exciting growth updates from Indigo Road, including historic revitalization projects and thoughtfully curated restaurant expansions in Florida. In this episode, you'll learn:Boutique hotels led RevPAR in 2024, uncertainty in 2025The Great Outdoor RevivalCanadians avoiding US travelSports TourismMobile Phones are primary booking toolLatest things happening at Indigo RoadWatch the FULL EPISODE on YouTube: https://youtu.be/rUq7MCV_tZM  This episode is sponsored by Indigo Road: https://www.theindigoroad.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Indigo Road: https://www.theindigoroad.com/Gabriel on LinkedIn: https://www.linkedin.com/in/thehotelier/For full show notes head to: https://themodernhotelier.com/episode/154Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Adrian Balcan is the founder of Feed Check, a platform that helps hospitality businesses decode customer feedback and outshine the competition. With a brain wired for both economics and engineering, he started his company straight out of university, pivoting from tech reviews to the tasty world of hospitality insights. Susan and Adrian talk about fake reviews, feedback-fueled fixes, and futuristic formats.

What does it take to deliver guest-obsessed hospitality in a digital-first world? In this episode of dojo.live, we explore the future of hospitality with Eric Lutz, CEO and Co-Founder of olive. Eric shares what it truly means to be guest-obsessed in today's digital-first world. From actionable insights to smart automation, we unpack how AI is transforming the guest journey, increasing direct bookings, and building lasting loyalty. You'll also hear about Eric's path from hotelier to tech founder—and why putting guests first starts with smarter, more intuitive technology.Eric Lutz is the CEO and Co-Founder of olive, the industry's first AI-powered Booking Engine redefining the hotel booking experience. He began his career as a Night Auditor in Beverly Hills and most recently led the hotel division at a Los Angeles-based private equity firm. Frustrated by the limitations of current hotel tech, Eric founded olive to bring modern design, intelligence, and personalization to the digital guest journey. Today, olive powers industry-leading direct channel performance for leading independent hotels. A former hotelier with deep operational roots, Eric brings a guest-first lens and bold product vision to an industry long overdue for reinvention.

In this episode, we're joined by Elizabeth Bakhash, co-owner of Three Ducks Hotel—a new 12-room boutique hotel in Westhampton that's redefining the luxury Hamptons experience. With a rich background in branding and real estate, Elizabeth shares how she's building more than just a hotel—she's curating a guest experience rooted in nature, local partnerships, and a little bit of whimsy (yes, the ducks have names!).We dive into:Why less is more when it comes to amenitiesThe inspiration behind Three Ducks' brand and playful personalityDesigning with intention—from "garden fresh interiors" to the flexible barn spaceHow her branding background shapes everything from the digital experience to the on-site detailsListen now and let us know your thoughts!Watch the FULL EPISODE on YouTube: https://youtu.be/upcie85s7qsJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Elizabeth on LinkedIn: https://www.linkedin.com/in/elizabeth-bakhash-42239529/Three Ducks Westhampton: https://www.threeduckswesthampton.com/For full show notes head to: https://themodernhotelier.com/episode/153Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode of The Modern Hotelier, David Millili and Steve Carran take you behind the scenes at BITAC's Sales, Marketing & Revenue Management Summit at the Hotel Fairmont Grand Del Mar in San Diego, CA.This episode is packed with insights, laughs, and moments that define what makes BITAC unlike any other event in hospitality.Featuring exclusive interviews with:Lucy Eason (Plusgrade) – On the power of upselling tech and why BITAC's intentionality makes it so specialRobert Marusi (Hotel del Coronado) – On being a disruptor and putting the customer firstNick Horgan (Amaze Insights) – On starting the BITAC sales and marketing summit and how to get 3x ROI from eventsJack Tadami (Vella AI) – On building genuine relationships that go beyond name tagsLynsey Kreitzer (GF Hotels & Resorts) – On personalization, pre-research, and what sets BITAC apart from massive trade shows Tune in to hear:Why relationships matter more than everHow technology is evolving hotel revenue strategiesWhat makes BITAC different from every other eventWatch the FULL EPISODE on YouTube: https://youtu.be/xAtehukK-FQJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jack Tadami on LinkedIn: Linkedinlinkedin.com/in/jack-tadami-1086b6aa/overlay/about-this-profileVella AI: https://www.vellaai.co/ Nick Horgan on LinkedIn: https://www.linkedin.com/in/nick-horgan/Amaze Insights: https://www.amazeinsights.com/Robert Marusi on LinkedIn: https://www.linkedin.com/in/robert-marusi-b6267739/Hotel del Coronado: https://www.hoteldel.com/Lucy Eason on LinkedIn: https://www.linkedin.com/in/lucyeason/Plusgrade: https://www.plusgrade.com/Lynsey Kreitzer on LinkedIn: https://www.linkedin.com/in/lynseykreitzer/GF Hotels & Resorts: https://www.gfhotels.com/For full show notes head to: https://themodernhotelier.com/episode/152Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with powerhouse changemaker Anna Blue, whose journey from politics to hospitality is anything but ordinary. With roots in education policy, social impact, and gender equity, Anna brings a fresh and fearless perspective to an industry craving innovation and inclusivity.We talk about:Lessons from leading DEI, advocacy, and workforce transformation initiativesHow the hospitality industry can better attract and retain young talentWhy silence on issues like immigration and DEI is holding the industry backThe powerful story behind the Forward initiative and No Room for TraffickingWatch the FULL EPISODE on YouTube: https://youtu.be/nl3WHQ5tGYQJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Anna on LinkedIn: https://www.linkedin.com/in/anna-blue/For full show notes head to: https://themodernhotelier.com/episode/151Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Born in the Kalahari Desert of South Africa, Jacu Strauss' early years were marked by his imagination—crafting dollhouses from wine boxes and drawing urban streetscapes in the dirt. With limited access to TV or the internet, he turned to encyclopedias and magazines to fuel an inner world that laid the foundation for his future.At 18, he left for London on what was meant to be a brief gap year. It quickly turned into a journey through banking, architecture studies in New Zealand, and ultimately, back to the UK. His career took a turn when he joined Tom Dixon, where he helped dream up the transformative Sea Containers hotel.That philosophy continues to anchor his work as creative director at Lore Group, where he oversees a diverse portfolio of hotels. From the charming Pulitzer Amsterdam to the intimate sophistication of the Lyle in Washington, DC, Strauss designs with both whimsy and purpose—always seeking to humanize spaces through material, form, and story.This podcast is sponsored by StyleNations. For more information, go to stylenations.com.Thank you for listening! For more of our great interviews, find us at hospitalitydesign.com.

In this episode, Steve and David sit down with Andrew Rubinacci, Chief Advisory Officer at FLYR, to unpack how AI and next-gen data systems are reshaping the hospitality industry. With a background spanning 35 years in commercial strategy, Andrew brings deep insight into why pulling reports for five hours a day is a thing of the past—and how hotels can now optimize rates, personalize experiences, and drive revenue in real time.We dive into:Why legacy systems hold hospitality backHow FLYR uses AI to optimize room pricing 24x a dayThe shift from tactical roles to strategic leadership in revenue managementWhat makes BITAC unique for real business-building conversationsThe future of AI-powered guest experiences and seamless upsellingIf you're in hospitality, tech, or just want to hear from someone who's shaking up a traditional industry with bold ideas, this one's for you.Watch the FULL EPISODE on YouTube: https://youtu.be/MS7H5YKyP00This episode is sponsored by FLYR: https://flyr.com/hospitality/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Andrew on LinkedIn: https://www.linkedin.com/in/andrewrubinacci/FLYR: https://flyr.com/hospitality/For full show notes head to: https://themodernhotelier.com/episode/150Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Michael Blank is a hospitality veteran who's worked every angle of the hotel biz—from slinging room keys at the Willard in D.C. to steering multimillion-dollar acquisitions. Now the Principal of Woodmont Lodging, he owns and asset-manages properties across the U.S., with a soft spot for extended stay. Susan and Michael talk about counterintuitive takes on the hotel industry.  What You'll Learn About:

In this episode, we're joined by Heather Knutson, Senior Vice President of Sales and Marketing at Ascent360, live from her very first BITAC Conference! Heather shares her candid journey from googling “what is a CDP?” to leading one of the most advanced customer data platforms in hospitality.We dive into the real difference between a CRM and a CDP, how hotels can leverage guest data to deliver deeply personalised experiences, and why automation is the key to solving staffing shortages and boosting revenue. Heather also unpacks real-world strategies—from pre-arrival campaigns and spa upsells to retargeting wedding guests—that boutique and independent hotels can use to compete with the big players.If you're in hospitality and want to understand your guests better, boost direct bookings, and build loyalty without relying on outdated point systems, this one's for you.Key takeaways:What a CDP really is (and why it matters)Automation tips that free up your staffPersonalisation done right: segmentation, dynamic content & "golden records"How to drive direct bookings and outsmart the OTAsThe RFM score that could change how you treat your top guestsWatch the FULL EPISODE on YouTube: https://youtu.be/Azb5dawDu84Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Heather on LinkedIn: https://www.linkedin.com/in/heathersharpknutson/Ascent360: https://ascent360.com/For full show notes head to: https://themodernhotelier.com/episode/149Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode, Steve and David sit down with Rich Viola, the visionary behind BITAC, for a heartwarming and eye-opening conversation about what makes business relationships actually meaningful.Rich shares the 21-year journey of creating BITAC—from its accidental beginnings as an online news platform to becoming a culture-shifting conference experience that's anything but traditional. He dives into how BITAC helps people go beyond business cards and LinkedIn connections, creating an environment where real friendships are formed, personal stories are shared, and even lifelong bonds are born.From tales of serendipitous reunions to game night rivalries and heartwarming wedding celebrations, this episode is packed with stories that prove when you build relationships first, the business will follow.Tune in to hear:Why assigned seating and small groups at BITAC are a game changerHow Rich transformed a chance meeting into a decades-long friendshipWhat makes BITAC feel more like a family reunion than a business eventGet ready to rethink what a conference can be—and maybe, just maybe, be inspired to make some music of your own.Watch the FULL EPISODE on YouTube: https://youtu.be/OEdMlR29FJYJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Rich on LinkedIn: https://www.linkedin.com/in/rich-viola-690913b/BITAC: https://bitac.net/For full show notes head to: https://themodernhotelier.com/episode/148Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Claudio Bono has an innovative solution to end Homelessness. He briefly shares his plan and introduces himself to America and the World on a recent telephone conversation with Creator and Host Rev. Renaldo McKenzie. Claudio Bono is a Hotelier who also serves as a City Manager in Cupertino with over 11 years of experience working in non profits and coordinating homeless programs. Claudio will sit with Renaldo Mckenzie, joined by David Fair, who was a city of Philadelphia Manager and currently serves on the board of several social services non profits aimed at providing Homeless shelters to children and Youths, to discuss the innovative solution to homelessness, given the planned cuts to social welfare including federal funds to homeless programs, on Thursday at 6:30pm and aired on Saturday/Sunday. Renaldo provides a preview of the discussions, then shared his insights and Claudio's statements via twitter. The discussions between Renaldo and Claudio follows after regarding some general ideas about his solution to ending homelessness and sharing some challenges to his solutions and plans to get buy-in.Claudio's statement is available here: via Twitter: https://x.com/Bonoclaudio/status/1901447618393215065Renaldo's initial response: https://x.com/RenaldoMcKenzie/status/1909011259456110857Subscribe ‪on any podcast stream. Find your stream at https://anchor.fm/theneoliberalVisit us at https://theneoliberal.comDonate to us at: https://www.paypal.com/donate/?hosted_button_id=USSJLFU2HRVAQ

Mike Mumford is the General Manager of Brand g Vacations, a leading luxury travel company serving the LGBTQ+ community. After a long career in corporate finance and tech, Mike traded spreadsheets for sunsets, turning his passion for travel into a full-time gig. Susan and Mike talk about career pivots, curated group experiences, and the power of packing light.

What do luxury kitchens, global events, and linen-less tables have in common?In this episode, Steve Carran and David Millili sit down with Andrew Moffett, Chief Brand Officer at Southern Aluminum, for a conversation full of passion, innovation, and a few surprises—like a deep dive into linen-less tables.Andrew takes us on his unique journey from the kitchens of the Four Seasons to the boardrooms of hospitality's top innovators. With a background in culinary arts and years of experience leading global events for Marriott, Andrew shares how he's now redefining meeting and event spaces through design, culture, and collaboration.What You'll Learn:How a chef's mindset influences brand strategy and leadershipWhy linen-less tables are a game-changer for hotels and eventsThe power of designing experiences (not just furniture)How customer collaboration fuels product innovationWhat's next for Southern Aluminum—including tech-integrated podiums and mobile chef stationsTune in now and let us know what resonated most. Watch the FULL EPISODE on YouTube: https://youtu.be/iwWeCKYFNNI This episode is sponsored by Southern Aluminum: https://southernaluminum.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/andrew-moffett-7a943711/Southern Aluminum: https://southernaluminum.com/For full show notes head to: https://themodernhotelier.com/episode/147Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Previously Maxime was General Manager Klimpton Shinjuku Tokyo, Food and Beverage Performance Manager IHG ANA Hotels Group Japan, Senior Champagne Brand Ambassador Pernod Ricard, Restaurant Manager & Chef Sommelier IHG ANA Hotels Group Japan, Restaurant Manager & Sommelier Relais & Chateaux, Restaurant Manager Windsor Hotel Toyo Resort and Spa Hokkaido Japan He studied at the Albert de Mun Hotel School, Paris VII Summary In this interview with Maxime, leadership is presented not as a title or position of authority, but as a way of being—rooted in presence, responsibility, and the ability to lead by example. A true leader doesn't simply demand discipline, respect, or humility; they live these values daily. Trust, in this view, is not granted automatically—it is earned over time through consistent, ethical behaviour and authenticity. Listening emerges as a foundational trait. According to Maxime, a leader must listen deeply—not just to their team, but to clients and the environment around them. Good leadership is based on understanding people and context, and this understanding comes from attentiveness. Leadership is described as a process of giving meaning, bringing people together, and guiding them toward a shared vision—not imposing one's own will. Particularly in hospitality, leadership is closely tied to service. For teams to serve clients with excellence, leaders must first serve their teams. The leader's role is to support and enable, to create the conditions where people can do their best work. When the team feels cared for, valued, and respected, that same energy flows outward to guests. In this way, service becomes a leadership principle, not just a business one. The interview also emphasizes leadership as a moral commitment. In challenging moments, the leader must provide clarity, stability, and courage. They are expected to be visible, available, and capable of making decisions under pressure. However, this doesn't mean acting alone. Strong leaders know how to delegate, how to trust others, and how to build autonomy within the team. A central metaphor from the interview is that of a ship's captain. The leader isn't someone who controls every movement, but someone who takes full responsibility for the journey and the wellbeing of the crew. Leadership, then, is about stewardship, not control. It's a discipline that requires humility, patience, and a long-term commitment to people. Ultimately, Maxime portrays leadership not as a fixed role, but as a daily practice—an intentional way of engaging with others that fosters excellence, trust, and collective purpose. It's about being present, setting the tone, and cultivating a culture where people are both respected and inspired.  

In this episode hosts Steve Carran and David Millili sit down with Charlie Osmond, the passionate and pioneering co-founder of Triptease. From leading a regiment in the British Army to founding multiple companies straight out of Oxford, Charlie's journey is anything but ordinary.We dive into:Charlie's early days in the British Army and Oxford Yacht Club

Lan Elliott's career spans the highest levels of hotel real estate, from acquisitions at Starwood to asset management at IHG. Now, as the co-founder of Acacia Holdings, a champion for women in hospitality through Women in Hospitality Leadership Alliance, and a podcast host on It's Personal Stories, she's on a mission to create more opportunities in leadership and investment. Susan and Lan talk about career pivots, negotiation power moves, and the myth that there aren't enough women speakers in hospitality. What You'll Learn in This Episode:

In this episode, we're looking back at the biggest hospitality headlines from March—joined by none other than Grey Raines, Managing Partner at Raines Company. Fresh off the Hunter Conference, Grey dives into everything from staffing shortages to hotel design trends and cruise-ship inspired stays.We chat about:The ongoing labour crunch in hotels—and how flexibility and culture are keyAirlines switching lanes: Spirit goes premium, and Southwest says goodbye to free bagsBleisure travel and how hotel lobbies are getting a serious glow-upHotels partnering with cruise lines—and even taking to the skies with private jet experiencesWhat's new at Raines Company, including a fresh hotel opening in Greenville, NCThis is your one-stop-shop for insights, hot takes, and a glimpse into the future of travel and hospitality.Watch the FULL EPISODE on YouTube: https://youtu.be/CvYBHy3PBjAJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Hotels still struggling with staffing shortages: https://usa.boutiquehotelier.com/staff-shortages-across-american-hotels/Southwest ends free bags: https://www.cbsnews.com/news/southwest-airlines-ending-free-checked-bags-policy-many-passengers/Spirit moves Premium: https://www.cnbc.com/2025/03/12/spirit-airlines-completes-financial-restructuring-exits-chapter-11.htmlHotels updating design for bleisure travel: https://hotelsmag.com/news/the-evolution-of-hotel-design-creating-spaces-for-work-leisure-and-community/Hotels ride the cruise ship wave: https://www.costar.com/article/1339140196/us-hoteliers-try-to-ride-the-wave-of-surging-cruise-demandFour Seasons Private Jet experience: https://www.travelpulse.com/news/entertainment/four-seasons-launches-private-jet-trip-inspired-by-the-white-lotusWhat is new with Raines?: https://hotelsmag.com/news/rains-to-manage-hilton-garden-inn-greenville/For full show notes head to: https://themodernhotelier.com/episode/145Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David and Steve chat with Ilir Sela, the visionary Founder and CEO of Slice, a platform that empowers over 20,000 independent pizzerias and generates nearly $2 billion in sales.Ilir shares his incredible journey—from growing up in a small town in Macedonia to moving to New York City and embracing the entrepreneurial spirit that built his career. He talks about his early ventures, the lessons he learned bootstrapping a business, and how Slice is bridging the digital gap for small pizzerias, ensuring they thrive in an online world.We also dive into:The evolution from MyPizza to SliceThe power of bootstrapping and how it shaped his leadershipHow COVID-19 accelerated growth and helped small businesses surviveThe importance of trust, culture, and doing the right thingAnd of course, we had to ask—what's his go-to pizza spot in NYC?If you're passionate about entrepreneurship, small business success, and a great slice of pizza, this episode is for you.Watch the FULL EPISODE on YouTube: https://youtu.be/g5S5-cTsZJc Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ilir on LinkedIn: https://www.linkedin.com/in/ilirsela/Slice: https://slice.com/Slice Youtube: https://www.youtube.com/@SlicePlatform/For full show notes head to: https://themodernhotelier.com/episode/144Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, Eva Klausner, Director of Guest Experience at Numa, shares how any hotelier can think about innovation -- wherever they are working.This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Born in Korea and adopted by Japanese American parents in Seattle, Shari Leid knows what it means to search for belonging. A former litigator who reinvented herself as a life coach and author, she set out on a life-changing journey to all 50 states, meeting 50 women along the way. Susan and Shari talk about fostering friendships, flipping perspectives, and fueling fearless connection. What You'll Learn in This Episode: ✈️ The unexpected way Shari's solo journey across America reshaped her view of belonging ✈️ Why she believes human connection will thrive despite AI and virtual work ✈️ The three types of organizations you must join if you want to build a strong community ✈️ How her experience growing up as an adoptee shaped her lifelong search for belonging ✈️ The powerful movement she launched, Flip the Box, and how you can join ✈️ Why she wishes hotels would stop announcing room numbers at check-in ✈️ The moment a white supremacy rally tested her commitment to open-hearted travel Listen now to be inspired by Shari's incredible adventure and her mission to bring people together!

In this episode, we sit down with Samuel Zats, co-founder and CEO of Craftable, a game-changing hospitality management platform. Sam shares his journey from working in his family's café to founding a company that's revolutionizing hotel and restaurant operations.We dive into:The power of AI in streamlining hotel and restaurant managementHow automation is shaping the future of hospitality operationsThe biggest misconceptions about tech adoption in hotelsWhat hoteliers need to do now to stay ahead in an evolving industryWith insights from his experience at McKinsey & Company and his background in Silicon Valley, Sam delivers a fresh take on how hotels can optimize their profitability, efficiency, and guest experience.Don't miss this fascinating conversation on the future of hospitality tech!Watch the FULL EPISODE on YouTube and let us know your thoughts: https://youtu.be/brVSJaWAFtg This episode is sponsored by Craftable: https://info.craftable.com/lp/modern-hotelierJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Samuel on LinkedIn: https://www.linkedin.com/in/samuelzats/Craftable: https://craftable.com/For full show notes head to: https://themodernhotelier.com/episode/143Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David and Steve sit down with Scott Eddy, one of the world's top social media influencers in hospitality, boasting over a million followers on X and Instagram. Scott's journey is anything but conventional—he transitioned from investment banking to launching the first digital agency in Southeast Asia, and now he's a full-time traveler, speaker, and industry leader.We dive into:How hotels are marketing like it's 2015—and what they need to do insteadWhy storytelling is the real key to success in hospitality marketingThe brands that are getting it right—and the ones that are missing the markThe biggest mistakes hotels make with social media (and how to fix them)Scott's insane travel stories, from 120 cruises to 85 countries Watch the FULL EPISODE on YouTube: https://youtu.be/-9jL7vc1qNU This episode is Sponsored by Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Website: https://www.mrscotteddy.com/LinkedIn: https://www.linkedin.com/in/mrscotteddy/Instagram: https://www.instagram.com/mrscotteddy/X: https://x.com/mrscotteddyFor full show notes head to: https://themodernhotelier.com/episode/142Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

What if independent hotels could outsmart OTAs at their own game?In this episode of The Modern Hotelier, we sit down with Tarun Goyal, the founder & CEO of Simplotel, to uncover how hotels can increase direct bookings by leveraging the same digital strategies as major OTAs. Tarun shares his journey from Amazon and Expedia to building a tech-driven hospitality powerhouse, helping independent hotels convert more visitors, personalize guest experiences, and maximize revenue.Key Takeaways:How OTAs use personalization, and how hotels can do it tooThe must-have website features that drive direct bookingsThe biggest mistakes hotels make with their digital presenceHow speed, SEO, and engagement impact revenueWhy hyper-personalization is the future of hotel marketingWhether you're a hotelier looking to boost bookings, a tech enthusiast, or just curious about the future of hospitality, this episode is packed with game-changing insights. Watch the FULL EPISODE on YouTube: https://youtu.be/qtz_r2qUYbwThis episode is Sponsored by Simplotel: https://www.simplotel.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tarun on LinkedIn: https://www.linkedin.com/in/tgoyal/?originalSubdomain=inSimplotel: https://www.simplotel.com/For full show notes head to: https://themodernhotelier.com/episode/141Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Based in Indianapolis, the Schahet family has been managing and developing hotels since the 1960s. The family firm Schahet Hotels currently has nine properties in its portfolio, mostly in central Indiana, with a 10th hotel under construction in Muncie and an 11th in the final planning stages. There's still room in the lodging industry for mom-and-pop hoteliers—although in this case it was father and son—who can amass significant holdings in particular niches and geographic areas. Family operators like the Schahets are an integral part of the Indy area's hospitality fabric.   It is NOT an industry for the meek. Ask Greg Schahet, a third-generation Schahet hotelier who joined the family firm a few months before 9/11 and has since helped the company navigate the Great Recession, the pandemic and the current economic crunch from inflation and interest rates. As president and chief financial officer, he's guiding development of the downtown Muncie project called The Cantio, a $43.5 million boutique-style hotel that represents a departure for the firm.   In this week's edition of the podcast, Greg Schahet shares financial war stories from moments in the last three decades when it seemed like the industry had turned upside-down. He also talks strategy, including explaining why Schahet has such a high concentration of hotels near Indianapolis International Airport and why it went outside its comfort zone with the high-profile Cantio.

This is our 2025 guide to the conference and events season in the Hospitality Industry.In the episode, Brent Hayhurst, the VP of Curator Hotel & Resort Collection joins us to take a look at some of the upcoming events and conferences in the Hospitality Industry. We breakdown upcoming events so you can see what events you should put on your calendar in 2025. We talk about the benefits of attending these upcoming events:Digital Transformation in Hotels & HospitalityBITAC EventsAAHOACONDirect Booking SummitHITEC & HSMAIILC EventsHotel Data Conference Independent Hotel Show The Hospitality Show ILHA INSPIREWatch the FULL EPISODE on YouTube: https://youtu.be/Is8aVAYZGLEJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Digital Transformation in Hotels & Hospitality: https://dthsummit.com/BITAC Events: https://www.bitac.net/Event/Sales/2025AAHOACON: https://aahoacon.com/Direct Booking Summit: https://www.directbookingsummit.com/HITEC & HSMAI: https://www.hitec.org/ILC Events: https://ilcongress.com/Hotel Data Conference: https://str.com/event/hotel-data-conferenceIndependent Hotel Show: https://independenthotelshow.us/The Hospitality Show: https://www.thehospitalityshow.com/ILHA INSPIRE: https://inspire.ilha.org/For full show notes head to: https://themodernhotelier.com/episode/140Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Join hosts David Millili and Steve Carran on this engaging episode of The Modern Hotelier as they sit down with Jacob Messina, CEO of Stayntouch.Jacob shares his unique journey from front desk operations in New York City to spearheading innovations in hospitality technology. In an in-depth conversation, he reveals how his hands-on experience in hotels shaped his vision for a cloud-based property management system that streamlines operations, enhances guest experiences, and redefines customer support.Listeners will gain insights into overcoming legacy tech challenges, the power of seamless integrations, and why viewing technology as a profit center can transform the industry. With candid personal anecdotes, career advice, and strategic perspectives on modernizing hospitality, this episode is a must-listen for anyone passionate about driving change in the hotel tech space.Key Topics: How to Overcome Outdated, Manual Processes in Hotel Operations What are the benefits and how has a cloud-based property management system evolved? Why it is important to shift the mindset from viewing technology as a cost center to seeing it as a profit and revenue generator. Adapting to emerging trends, expanding multi-property functionality, and driving continuous innovation. Watch the FULL EPISODE on YouTube: https://youtu.be/n331_HPEfdgThis episode is Sponsored by Stayntouch: https://pms.stayntouch.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jacob on LinkedIn: https://www.linkedin.com/in/jacob-messina-b6361311/Stayntouch: https://pms.stayntouch.com/For full show notes head to: https://themodernhotelier.com/episode/139Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

In this episode, we're joined by Christian Lee, CEO of Mint House, a pioneer in flexible living that's revolutionizing the way we experience travel. Christian's journey is anything but conventional, from growing up in Fargo, North Dakota, to living in Lahore, Pakistan, and climbing the corporate ladder from Citigroup to WeWork before landing at Mint House.We dive into how Mint House bridges the gap between the comfort of home and the consistency of a hotel, offering a unique alternative to Airbnb. Discover how Mint House caters to the modern traveler with apartment-style hotels that provide the security and personalization of a hotel stay, minus the hassle.Key Topics:How is Mint House adapting to the changing landscape for digital nomads and hybrid workers?What pivotal moments shaped Christian's journey from investment banking to leading Mint House?How is Mint House leveraging technology to deliver a truly custom experience?Where is travel heading, and how is Mint House leading the rise of managed residential hospitality?Whether you're a hotelier looking to stay ahead of industry trends or a traveler curious about the next evolution of accommodation, this episode offers a fresh perspective on hospitality.Tune in to The Modern Hotelier – Hospitality's Most Engaged Podcast – and discover how Mint House is changing the game.Watch the FULL EPISODE on YouTube: https://youtu.be/ZPlcfxUTUMAJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Christian on LinkedIn: https://www.linkedin.com/in/christian-lee-1a1837b/Mint House: https://minthouse.com/For full show notes head to: https://themodernhotelier.com/episode/138Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

How do you build a hospitality brand that combines the best of Airbnb and traditional hotels? In this episode, we sit down with Sky McLean, CEO and Founder of Basecamp Resorts, the fastest-growing hospitality brand in Western Canada. Sky shares her journey from real estate development to creating a hotel brand that blends the best of Airbnb and traditional hospitality—offering the flexibility of home-style accommodations with the service and reliability of a hotel.We dive into:How Sky raised millions in funding through InstagramThe growing demand for apartment-style hotel suitesThe challenges (and wins) of scaling from 1 to 13 propertiesThe role of Nordic Spas in the future of hospitalityHow AI and tech are changing hotel operationsIf you're into hospitality, real estate, or just love a bold entrepreneurial story, this one's for you.Watch the FULL EPISODE on YouTube: https://youtu.be/uUrLYDNelNYJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Sky on LinkedIn: https://www.linkedin.com/in/sky-mclean-2299a420/Basecamp Resorts: https://www.basecampresorts.com/For full show notes head to: https://themodernhotelier.com/episode/137Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...