Podcasts about hotelier

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Latest podcast episodes about hotelier

The Modern Hotelier
#219: US Government Shutdown, Holiday Travel, Visa Law and more | with Anthony Melchiorri

The Modern Hotelier

Play Episode Listen Later Oct 10, 2025 22:04


In this episode of Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by the legendary Anthony Melchiorri to break down what's been happening in the hospitality world throughout September.From ongoing labor shortages and AI's role in hotel operations, to the impact of the government shutdown on travel, visa challenges for international tourism, and skyrocketing holiday travel costs, the trio dives deep into the realities—and opportunities—facing hoteliers today.Anthony shares his trademark candid takes on industry trends, training, and technology, plus some entertaining insights on everything from Delta's YouTube partnership to the origin of resort fees (hint: he had something to do with it!).Topics Covered:Why labor shortages might never go away—and how AI can actually helpThe effect of government shutdowns on travel and tourismRising holiday travel costs and the AI-driven pricing challengeHow airlines and hotels can better embrace technologyFun behind-the-scenes stories from Anthony's 40-year hospitality careerWatch the FULL EPISODE on YouTube: https://youtu.be/4_xZWfZz36ALinks:Labor Issues are hotels top challengeUS Government Shutdown Affects US Travel (Another article)Visa Law is a new hurdle for tourists and business travelersHoliday Travel TrendsDelta Partners with YouTubeWhat is new with Anthony MelchiorriFor full show notes head to: https://themodernhotelier.com/episode/219Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Top Floor
212 | Hotel Meth Takedown

Top Floor

Play Episode Listen Later Oct 7, 2025 37:51


Debbie Feldman literally grew up in hotels—her father founded Embassy Suites—and she's since worn almost every hat: GM, asset manager of a 45-hotel portfolio, and co-founder of TCOR Hotel Partners. She's led high-profile repositionings (hello, Fairmont Copley Plaza) and recently teamed with Hotel B School to build a pragmatic course on hotel investment. Susan and Debbie talk about buying basics, budget brass tacks, and booking blend.

The Modern Hotelier
#218: Getting Guest-Facing Technology Right in Hotels | with Robert Grosz

The Modern Hotelier

Play Episode Listen Later Oct 7, 2025 39:20


In this episode of The Modern Hotelier, we sit down with Robert Grosz, President & COO of WorldVue, a nearly 50-year leader in hospitality technology solutions. Bob shares his journey from the Midwest to the forefront of real estate and tech, and how culture, quick decision-making, and loyalty have shaped his leadership style.We dive into:Why “culture eats strategy for breakfast” and how karaoke helped build stronger teams The evolution of WorldVue from looping movies on VHS to delivering cutting-edge cloud-based guest experiencesHow mobile technology and personalization are transforming hospitalityWhy technology should be part of hotel design conversations from day oneRobert's insights highlight not only where hospitality tech is today, but also where it's headed. This is a fun, thoughtful conversation packed with leadership lessons, industry trends, and a few Neil Diamond references.Watch the FULL EPISODE on YouTube: https://youtu.be/14OVBJ8FHroThis episode is sponsored by WorldVue — https://www.worldvue.com/Links:Robert on LinkedIn: https://www.linkedin.com/in/robert-g-9806552/ WorldVue: https://www.worldvue.com/For full show notes head to: https://themodernhotelier.com/episode/218Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#217: How Hotels Can Win with Creators, Podcasts, and Emerging Platforms | Independent Hotel Show Panel

The Modern Hotelier

Play Episode Listen Later Oct 3, 2025 49:07


How can independent hotels win in today's digital landscape with creators, podcasts, and emerging platforms?In this episode of The Modern Hotelier Podcast, hosts Steve Carran and David Millili sit down with hospitality leaders Hillary Folkvord (Hotelier & Entrepreneur, Sacajawea Hotel), Melissa Benhaim (Founder of Benhaim Public Relations), Jennifer Glatt (M.A., Boutique & Independent Hotel Journalist & Storyteller), and Karla Cobreiro (Chief Credibility Officer, Cobreiro Comms) to uncover the strategies driving authentic storytelling, social media success, and hotel brand growth. From building trust through authentic, personality-driven storytelling to leveraging influencers and content creators, this panel explores how independent hotels can stand out in a competitive market.You'll learn:Why the best story wins when it comes to hotel branding and guest experience.How to create a cohesive brand voice across Instagram, podcasts, newsletters, and websites.Practical strategies for social media, video marketing, and PR outreach that actually drive bookings.The importance of hyperlocal collaborations with local businesses, guides, and vendors.What hotel leaders should look for when partnering with influencers and content creators.How AI search and platforms like Substack are changing the way hotels get discovered.Watch the FULL EPISODE on YouTube: https://youtu.be/2bbOc5hZu-QLinks:PanelistsMelissa Benhaim on LinkedIn: https://www.linkedin.com/in/melissa-benhaim-90263734/Karla Cobreiro on LinkedIn: https://www.linkedin.com/in/karla-cobreiro/Hillary Folkvord on LinkedIn: https://www.linkedin.com/in/hillary-folkvord-b777b313/Jennifer Glatt on LinkedIn: https://www.linkedin.com/in/jennifer-glatt/For full show notes head to: https://themodernhotelier.com/episode/217Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#216: Providing a Better Parking Experience for Hotels | with Munir Maluf

The Modern Hotelier

Play Episode Listen Later Oct 2, 2025 5:36


We're live from the Independent Hotel Show in Miami, Florida, joined by Munir Maluf, CEO & Founder of MP Parking.In this episode, we dive into the future of hotel valet parking and how the Smart Valet Podium is transforming the guest arrival experience.Munir shares his insights on: Why the valet experience is the first impression of a hotel How MP Parking bridges the gap between hotel culture and valet service The importance of hotel involvement in parking operations How MP Parking improves staff satisfaction and guest serviceWatch the FULL EPISODE on YouTube: https://youtu.be/YzScq585I50Links:Munir on LinkedIn: https://www.linkedin.com/in/munir-maluf-0a6a1913/Miami Parking Inc: https://www.parkmp.com/Le VALET: https://www.levalets.com/For full show notes head to: https://themodernhotelier.com/episode/216Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#215: How Digital Guides Can Provide a Better Guest Experience & Reduce Waste | with Jaimey Bembry

The Modern Hotelier

Play Episode Listen Later Oct 1, 2025 8:28


In this episode, we sit down with Jaimey Bembry, CEO & Founder of Bhlen, to explore how hotels can transform the guest experience by replacing outdated paper lists and brochures with digital guest guides.Discover how Bhlen helps hotels and hospitality brands: Eliminate paper lists with eco-friendly digital solutions Deliver personalized, hyper-local experiences for guests Boost revenue by promoting on-site restaurants & services Support ESG & sustainability goals with trackable data Provide an easy, no-app, no-integration solution using QR codesFrom digitizing local restaurant guides to creating experience-as-a-service platforms, Bhlen is changing how travelers discover cities, attractions, and hidden gems—directly from their phones.If you're a hotelier, destination manager, or travel industry professional, this episode will give you actionable insights on the future of guest engagement and why the next generation of hospitality is digital-first.Watch the FULL EPISODE on YouTube: https://youtu.be/2pI52saL24wLinks:Jaimey on LinkedIn: https://www.linkedin.com/in/jaimey-bembry-9950245/ Website: www.bhlen.comEmail: info@bhlen.comFor full show notes head to: https://themodernhotelier.com/episode/215Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Top Floor
211 | Martini Mayhem

Top Floor

Play Episode Listen Later Sep 30, 2025 40:54


Mike Messeroff spent three decades in hospitality and was JetBlue's first intern before swapping corporate partnerships for a life of travel and a career behind the bar. A low point in paradise led him to mindfulness, daily meditation, and ultimately leadership coaching for hospitality executives. Today, he's launching the Self Hospitality Collective, offering bite-sized audio guidance and practical practices for leaders. Susan and Mike talk about meditation, mindfulness, and modern management. What You'll Learned About: • JetBlue's first intern by “accident”? Mike turns a chance aisle chat with the CEO into a career. • Daydreaming of beach life? Mike says you'll pack your baggage either way, so do the inner work first. • Breckenridge paradox: daily skiing + dream town ≠ joy; anxiety became the wake-up call. • “Happiness is uncaused.” (Yes, that line stops the show—and your doom-scroll.) • Self Hospitality = treating yourself like the VIP in your lobby: restocked, respected, and not running on fumes. • Meditation is non-negotiable. Even 3 minutes builds that “magic gap” between trigger and response. • Gratitude hack: you can't be stressed and thankful at the same time. • For the “no-woo” crowd: real-world ROI—lower cortisol, better focus, fewer dish-smashing meltdowns. • Micro-practices for brutal days: one conscious breath, a three-minute reset, a mindful reminder (“I'm here to solve problems”). Our Top Three Takeaways 1. Inner Work Comes Before Outer Change Mike's story shows that changing your surroundings, whether by moving to a beach in the Caribbean or skiing daily in Colorado, doesn't guarantee happiness. Wherever you go, you bring yourself with you. True fulfillment comes from addressing patterns like negative self-talk, stress, or self-medication. External shifts may feel exciting, but without the inner work, they won't resolve deeper struggles. 2. Self-Hospitality Is Essential for Leaders Mike's concept of self hospitality is about treating yourself like your most honored guest. Just as hoteliers go above and beyond for VIPs, leaders should extend that same care inward: practicing consistent meditation (even for just three minutes), cultivating gratitude, setting clear boundaries, and pursuing personal passions. When leaders nurture themselves, they can give from a place of overflow rather than depletion—ultimately benefiting their teams, guests, and organizations. 3. Joy and Happiness Are Our Natural State Mike emphasizes that happiness is “uncaused," meaning we are born joyful, but stress, fear, and external pressures layer over it. Through mindfulness practices like meditation and gratitude, leaders can reconnect with that natural state and create a “magic gap” between stress and response. This not only prevents burnout but also models healthier, more sustainable leadership in an industry prone to overwork and high stress. Mike Messeroff on LinkedIn https://www.linkedin.com/in/mikemesseroff/ The Carpe Diem Company https://www.mikemesseroff.com/ Other Episodes You May Like:  130: Guard Dog Negotiations with Melissa Maher https://www.topfloorpodcast.com/episode/130 88: Dating App Surprise with Karen Laos https://www.topfloorpodcast.com/episode/88 192: Fluff and Fold with Shelley Brown https://www.topfloorpodcast.com/episode/192

The Modern Hotelier
#214: Helping Hoteliers Elevate Their Coffee Programs | with Gage Johnston

The Modern Hotelier

Play Episode Listen Later Sep 30, 2025 6:29


In this episode, recorded live at the Independent Hotel Show in Miami, hosts Steve and David sit down with Gage Johnston from Dalla Corte, a Milan-based manufacturer of premium espresso machines and grinders.Gage shares how Dalla Corte is helping boutique and independent hotels elevate their coffee programs with innovative automation, Italian design, and practical solutions for low-staff environments. From the Icon Espresso Machine that simplifies latte art and recipe consistency, to strategies for reducing "coffee leakage" when guests leave for Starbucks across the street, this conversation dives deep into the future of coffee in hospitality.You'll hear about:Why coffee is now one of the fastest-growing revenue drivers for hotels.How automation helps hotels deliver café-quality drinks without hiring baristas.The role of design, efficiency, and customer insights in upgrading F&B programs.Practical advice for hoteliers looking to enhance their coffee offerings without overhauling their outlets.Watch the FULL EPISODE on YouTube: https://youtu.be/P8GUWgGpTII Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Gage on LinkedIn: https://www.linkedin.com/in/gage-johnston-b59086229/ Dalla Corte: https://dallacorte.com/usa/For full show notes head to: https://themodernhotelier.com/episode/214Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Hospitality Daily Podcast
How "The Place of Wonders" Connects Guests with Florence's Hidden Artisans - Claudio Meli, THE PLACE Firenze

Hospitality Daily Podcast

Play Episode Listen Later Sep 30, 2025 15:13


Claudio Meli, Virtuoso's Hotelier of the Year and General Manager of THE PLACE Firenze, shares how he redefines luxury by connecting guests to the city's artisans and cultural heritage. In this conversation, he explains the creation of The Place of Wonders, a foundation that supports Florence's craftspeople while offering travelers rare access to workshops normally closed to the public. Meli also discusses the broader impact on community, sustainability, and overtourism, showing how longer, more engaged stays benefit both guests and locals. Hospitality leaders will find lessons here in creating unique, purpose-driven experiences that cannot be replicated anywhere else.You may also enjoy:DJ to "Hotelier of the Year": Meet Claudio MeliNo Check-Ins: Redefining Luxury with "Sartorial Hospitality" - Claudio Meli, THE PLACE Firenze A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Highlights from Lunchtime Live
Should we remove the airport cap?

Highlights from Lunchtime Live

Play Episode Listen Later Sep 30, 2025 20:51


Transport Minister Darragh O'Brien will seek approval today for legislation to remove the passenger cap at Dublin Airport. As it stands, the cap is set at 32 million passengers per year. By lifting the cap, it will mean that there will be no restrictions on the number of people entering and exiting Dublin Airport each year.The cap was initially brought in in 2007 after the construction of Terminal 2. Since then, Ryanair boss Michael O'Leary has been calling on the Government to scrap the cap, as he feels it is long overdue…So, should it be done?Joining Andrea to discuss is Cathal Boland, Fingal Independent Councillor, Hotelier and bar owner, Eoin Doyle, Irish Environmentalist Duncan Stewart, owner of Vaughan Lodge Hotel Lahinch, Michael Vaughan and listeners.

The Modern Hotelier
#213: An All-In-One PMS that Enhances the Guest Experience | with Venkatesh Sakamuri & Krishna Talasila

The Modern Hotelier

Play Episode Listen Later Sep 29, 2025 8:52


In this episode, we sit down at the Independent Hotel Show in Miami with Venkatesh Sakamuri, CEO of Stayflexi, and Krishna Talasila, CIO & Co-Founder of Stayflexi, to explore how they're transforming hospitality technology. Venkatesh introduces Stayflexi IQ, their new AI-powered data intelligence and revenue management platform designed to help independent hotels compete with big brands. He shares insights on the future of AI in hospitality, the importance of demand and competitor intelligence, and why an all-in-one PMS platform enhances the guest journey.Krishna dives into lessons learned from expanding in India, how Stayflexi scaled to over 3,500 properties worldwide, and why they're now doubling down in the U.S. market. He also explains how Stayflexi IQ can integrate seamlessly with existing hotel systems, giving hoteliers actionable insights without a complete tech overhaul.If you're a hotelier, hospitality professional, or simply interested in the future of hotel tech, AI, and revenue management, this episode is packed with valuable takeaways.What you'll learn in this episode:How Stayflexi is empowering independent hotels with AI-driven intelligenceWhy data is the “new king” in hospitalityThe benefits of an all-in-one PMS vs. multiple integrations Key lessons from scaling in India and expanding globallyThe future of revenue management in the AI eraWatch the FULL EPISODE on YouTube: https://youtu.be/QlAMhqhEi3s Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Venkat on LinkedIn: https://www.linkedin.com/in/venkatsakamuri/ Krishna on LinkedIn: https://www.linkedin.com/in/sasank-stayflexi/Stayflexi: https://business.stayflexi.com/For full show notes head to: https://themodernhotelier.com/episode/213Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Hospitality Daily Podcast
No Check-Ins: Redefining Luxury with "Sartorial Hospitality" - Claudio Meli, THE PLACE Firenze

Hospitality Daily Podcast

Play Episode Listen Later Sep 29, 2025 13:04


In this episode, Virtuoso's Hotelier of the Year for 2025, Claudio Meli, General Manager of The Place Firenze, shares why true luxury begins at arrival, how "sartorial hospitality" creates unforgettable experiences, and what hospitality leaders everywhere can learn from rethinking the guest journey from the ground up. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Hospitality Daily Podcast
DJ to "Hotelier of the Year": Meet Claudio Meli

Hospitality Daily Podcast

Play Episode Listen Later Sep 28, 2025 10:49


In this episode, we get to know Virtuoso's "Hotelier of the Year" for 2025, Claudio Meli, General Manager of THE PLACE Firenze. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

The Modern Hotelier
#212: The Independent Hotel Advantage | Scott Eddy at the Independent Hotel Show Miami

The Modern Hotelier

Play Episode Listen Later Sep 25, 2025 14:41


In this episode, David and Steve sit down in person with global traveler and hospitality expert Scott Eddy at the Independent Hotel Show in Miami.Scott shares why he believes independent hotels have a major edge over big brands, the growing importance of wellness and quiet luxury, and why storytelling and showcasing the destination and people are key to standing out. From behind-the-scenes F&B experiences to his personal travel habits, Scott offers real insights for hoteliers looking to connect with both locals and travelers.We also dive into:Why people make a stay truly memorableThe changing culture and energy of South FloridaScott's top travel tips (including the #1 airplane hygiene hack)Hospitality trends that will shape the future of independent hotels Whether you're in the hotel business or just love travel, this conversation will inspire you to think differently about hospitality, community, and creating unforgettable guest experiences.Watch the FULL EPISODE on YouTube: https://youtu.be/jxbsHgnN9YE Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Website: https://www.mrscotteddy.com/LinkedIn:  https://www.linkedin.com/in/mrscotteddy/Instagram:  https://www.instagram.com/mrscotteddy/X: https://x.com/mrscotteddyFor full show notes head to: https://themodernhotelier.com/episode/212Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#211: How Hotels Can Be an Authentic Part of Local Communities | Trent Freeman of Valencia Hotel Group

The Modern Hotelier

Play Episode Listen Later Sep 23, 2025 26:50


In this episode, hosts David Millili and Steve Carran sit down with Trent Freeman, Vice President of Operations at Valencia Hotel Group. With over 25 years of experience in hospitality and leadership roles at Four Seasons, Omni, and Peabody Hotels & Resorts, Trent brings a wealth of knowledge and passion for creating authentic guest experiences.He shares how his career journey—from starting at the front desk to leading operations across Valencia's boutique luxury properties—shaped his leadership style and perspective on culture, community, and authenticity in hospitality.We dive into:How early career lessons shaped his leadership approachThe power of Valencia's Culture Club and weekly Book Club for leadership developmentInsights on creating hotels that are true hubs for their communitiesValencia's annual Helps Week initiative and how philanthropy impacts employee engagement and guest experiencesWhy authenticity goes beyond thread count and décor—and how hotels can genuinely connect with their communitiesWatch the FULL EPISODE on YouTube: https://youtu.be/k4rX0u19344 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Trent on LinkedIn: https://www.linkedin.com/in/trent-freeman-21ab7278 Valencia Hotel Group: https://www.valenciahotelgroup.com/For full show notes head to: https://themodernhotelier.com/episode/211Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Sher Khan
Machli, Ustad, Arrowhead- Ranthambore के सारे राज Balendu Singh ने खोले: Sher Khan S2E6

Sher Khan

Play Episode Listen Later Sep 19, 2025 59:29


जंगल जिंदाबाद. Sher Khan के इस एपिसोड में हम एक बार फिर आ गए हैं Ranthambore और हमारे इस एपिसोड में हमारे साथ जुड़ेंगे खास मेहमान Balendu Singh. इनका जन्म तो बीकानेर में हुआ लेकिन इनका दिल और आत्मा रणथंभौर के जंगलों में बसती है. ये कमाल के wildlife photographer हैं. इनके कैमरे में कैद हुई tiger की तस्वीरें और वीडियो उनके व्यवहार को पढ़ने और समझने के लिए एक अमूल्य दस्तावेज़ हैं. इसके साथ ही ये बहुत कमाल के rifle shooter भी हैं, conservationist, Hotelier, Ranthambore के former Honorary Wildlife Warden--- Balendu Singh, शेरखान उर्फ़ खां चा उर्फ़ आसिफ खान और जमशेद क़मर सिद्दीक़ी के साथ सुनिए पूरा एपिसोड. Research/Producer: Ankita Virmani Production Head: Sudhakar Pallem Audio: Aman Pal Camera: Naresh Kumar, Rahul Singh Camera Assistant: Chandra Mandal, Sintu Yadav

Top Floor
209 | 4th Anniversary!

Top Floor

Play Episode Listen Later Sep 16, 2025 42:47


Happy anniversary, Top Floor!  Calvin Tilokee is the founder and creative director of RevPAR Media, blending 20+ years of revenue management and marketing with a sharp creative streak. Known for illuminating hospitality brands and roasting industry quirks with his beloved hotel-meme persona, @revparblems, Calvin bridges data, strategy, and humor. On this anniversary episode, he flips the script as guest host, guiding a lively tour through pandemic pivots, podcast production, and personal pet peeves. What You'll Learn About: • Where Susan found the nerve to launch a business without a cash cushion or safety net. • Calvin's own origin story: furlough → pandemic pivot → RevPAR Media, full steam ahead. • The birth of Top Floor: from “Going Up” to the brand you know (and why the original name got nixed). • Why the show expanded beyond marketing, and why that makes it more fun (and nosier). • Production secrets: heavy prep, tight edits, and Susan's biggest guest pet peeves. • The fan favorites everyone mentions: the sister episodes (aka laugh tracks with plot). • What's next: more episodes, collabs, maybe a digital magazine, and some video—selectively. • Dream guests: Cindy Gallop and Sara Blakely (manifesting!). • Big swings Susan wants to try: investigative series + hospitality history deep dives. • Legacy goal: helping pros discover dream roles they didn't know existed. • Three Loading Dock stories for the price of one… but you'll have to listen for that. Our Top Three Takeaways: 1. Entrepreneurship isn't about perfect timing or eliminating all risk. Susan launched Hive Marketing in 2009 without savings or a safety net, betting that the chaos of the financial crisis made “failure” reputationally safe, and she's never looked back. 2. Top Floor's edge is curiosity + craft. The show evolved from a marketing niche to a “curiosity cabinet” for the entire hospitality industry, staying audio-first with tight editing and meticulous preparation, and measuring success by growing influence and genuine relationships.  3. The next chapter is expansion and experimentation. Susan's eyeing more episodes, collaborations, a digital Top Floor magazine, selective video/live moments, and investigative or history-of-hospitality series, aiming to surface hidden career paths and inspire listeners while the industry modernizes to match guest behavior. Calvin Tilokee on LinkedIn https://www.linkedin.com/in/calvintilokee/ RevPAR Media https://www.revparmedia.com/ Susan Barry on LinkedIn https://www.linkedin.com/in/susandbarry/ Hive Marketing https://www.hive-marketing.com/ Top Floor https://www.topfloorpodcast.com/ Female Founders in Hospitality https://femalefoundersinhospitality.com/ Cindy Gallop's Brain-Altering HBR Article https://hbr.org/2022/04/stop-criticizing-women-and-start-questioning-men-instead Other Episodes You May Like:  03: Dude, Calm Down with Calvin Tilokee https://www.topfloorpodcast.com/episode/03 53: It's Your Birthday

The Modern Hotelier
#210: A Deep Dive into Meetings & Events | with Steven Kinsley

The Modern Hotelier

Play Episode Listen Later Sep 16, 2025 46:17


In this episode, hosts David Millili and Steve Carran, sit down for a fast-paced and insightful conversation with Steven Kinsley, President of Kinsley Meetings. From his beginnings as a Ski Bum in Vail to leading a nationally recognized meetings and events company, Steve shares stories, lessons, and perspectives shaped by decades in hospitality and association event planning.What You'll Hear in This Episode:Fun lightning-round questions: golf skills, favorite emoji, good wine, and time travel to 1947.Growing up in Boulder & California, discovering community, and how early experiences shaped his career.Launching Kinsley Meetings and focusing on associations after the 2008 downturn.Leadership philosophy: supporting teams, fostering independence, and building long-term relationships.How meetings and events have evolved post-pandemic—objectives, engagement, personalization, and networking.This episode blends personal storytelling, career insights, and industry thought leadership—perfect for hoteliers, event planners, and anyone curious about the future of hospitality and meetings.Watch the FULL EPISODE on YouTube: https://youtu.be/MXPK3XYsvm4 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Steven Kinsley on LinkedIn: https://www.linkedin.com/in/skinsley/Kinsley Meetings: https://www.kinsleymeetings.com/For full show notes head to: https://themodernhotelier.com/episode/210Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#208: How Hotel Polaris Creates a Great Guest Experience | with Nick Nations

The Modern Hotelier

Play Episode Listen Later Sep 11, 2025 8:49


In this episode, we sit down with Nick Nations, Director of Rooms at Hotel Polaris, to explore how genuine care, communication, and technology combine to create unforgettable guest experiences. Nick shares his philosophy on hospitality, why personality and compassion matter more than processes, and how his team leverages both tech and heart-first service to delight guests.Whether you're in hospitality leadership or simply love great service stories, this episode is packed with insights you won't want to miss.Topics We Cover:Why genuine personality and compassion matter more than experience when hiring.Balancing technology with personalized, human-centered hospitality.How daily team stand-ups and feedback loops improve consistency and service recovery.Turning guest interactions into long-term memories and even PR opportunities.Watch the FULL EPISODE on YouTube: https://youtu.be/gFtpadQlH0U Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Nick on LinkedIn: https://www.linkedin.com/in/nick-nations-78699534/ Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/For full show notes head to: https://themodernhotelier.com/episode/208Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#209: Leading the Food & Beverage at Hotel Polaris | with Chef Ken Butler

The Modern Hotelier

Play Episode Listen Later Sep 11, 2025 7:30


In this episode, we sit down with Chef Ken Butler, Executive Chef at Hotel Polaris, to explore the art of hospitality, the evolution of food and beverage trends, and the behind-the-scenes dedication that makes guest experiences unforgettable. From rooftop sushi to locally sourced Colorado flavors, Chef Ken shares his insights on how culinary innovation and health-conscious choices are shaping the future of dining.Topics covered in this episode:The rise of health-conscious dining: cutting seed oils & prioritizing natural ingredientsHotel Polaris' six diverse food & beverage outlets (from rooftop Aviator Bar to Pamela's Americana restaurant)Creative dishes blending sushi, steak, and fresh seafoodCulinary connections to the Air Force Academy and community engagementThe “Polaris Pour” program: bourbon, tequila, wine, gin, and more signature tasting eventsWatch the FULL EPISODE on YouTube: https://youtu.be/kDmybYEqVSA Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ken on LinkedIn: https://www.linkedin.com/in/ken-butler-687939a0/Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/For full show notes head to: https://themodernhotelier.com/episode/209Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#207: How Hotel Polaris Creates a Perfect "Bleisure" Experience | with Kevin Barosso

The Modern Hotelier

Play Episode Listen Later Sep 10, 2025 6:45


In this episode, we sit down with Kevin Barosso, Director of Sales and Marketing at Hotel Polaris, to explore how the property is redefining the balance between business and leisure travel in Colorado Springs. From versatile dining and meeting spaces to unique leisure amenities, Kevin shares how the hotel is creating experiences that attract both professionals and families. He also dives into the evolving role of artificial intelligence in hotel marketing and what that means for the future of hospitality.What you'll hear in this episode:How Hotel Polaris blends business and leisure travel for a “bleisure” experienceWhat makes Hotel Polaris's meeting and event spaces unique compared to other propertiesHow the hotel accommodates multiple groups without overlap or disruptionThe importance of personalized service and tailoring each group's event experienceHow artificial intelligence is shaping hotel marketing, SEO, and guest engagementWatch the FULL EPISODE on YouTube: https://youtu.be/upZAtrw37Ro Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Kevin on LinkedIn: https://www.linkedin.com/in/kevin-barosso-b370051/CoralTree Hospitality: https://www.coraltreehospitality.com/For full show notes head to: https://themodernhotelier.com/episode/207Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Clare FM - Podcasts
Clare Hotelier Says Govt "Seems To Be Doing Everything To Back Out Of Hospitality VAT Cut"

Clare FM - Podcasts

Play Episode Listen Later Sep 10, 2025 1:23


A prominent Clare hotelier says the Government seems to be doing everything in its power to back out of reducing the hospitality vat rate. It's after Tánaiste Simon Harris stated the rate cut could be delayed until next year and that hotel rooms won't be included. The Department of Finance claims dropping the rate to 9% would cost €810m, and that doing so in Budget 2026 would leave little room for other tax cuts, despite a promise in the programme for Government to change it in the budget process. Hotel Woodstock Co-Owner and Clare Tourism Advisory Forum Chair Sean Lally believes the coalition isn't listening.

The Modern Hotelier
#205: SOHO House Goes Private, STR Outperfroms Hotels in Q2, US Traveler Trends | Hospitality Hot Topics with Mandy Murry

The Modern Hotelier

Play Episode Listen Later Sep 4, 2025 13:07


In this episode of The Modern Hotelier: Hospitality Hot Topics with Steve Carran and David Millili are joined by hospitality strategist Mandy Murry to break down the biggest trends and stories shaping the industry in August 2025. From evolving travel trends and the rise of AI trip planning to Soho House going private, Booking.com launching a credit card, and Airbnb's fee hikes, the team explores how these shifts are impacting hoteliers, guests, and the future of travel.They also discuss the growing demand for local, immersive experiences, the resurgence of hotel lobby bars and speakeasies, and what multi-generational travel and micro-cations mean for operators. Mandy shares updates on her work at Hospitality Concierge and offers insights on where the industry is headed next.Here's what we cover:AI trip planning, OTAs gaining influence, micro-cations, and multi-generational travelVacation rentals outperforming hotels + major service fee hikes for property managersWhat it means for loyalty, perks, and competition with airlinesWhy “secret bars” are having a big moment in 2025Watch the FULL EPISODE on YouTube: https://youtu.be/e51kECyLHkU Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mandy on LinkedIn: https://www.linkedin.com/in/allmandy/Mandy's website: https://mandymurry.com/ Related Links: U.S. Traveler Trends in 2025SOHO House to Go Private in $2.7 Billion Deal Led by MCR HotelsBooking.com Launches Credit CardVacation Rentals outperform hotelsAirbnb raises service fee for Property Managers from 15.5% to 3%Forbes: Inside the Worlds Best Secret Hotel BarsWhat is New With Hospitality Concierge?For full show notes head to: https://themodernhotelier.com/episode/205Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Top Floor
207 | Mindset Drives Everything

Top Floor

Play Episode Listen Later Sep 2, 2025 35:46


Agnelo Fernandes is the CEO of Cote Hospitality, a company blending resorts and heritage summer camps into unforgettable indoor-outdoor experiences. His career spans the Caribbean, Canyon Ranch, CoralTree, and beyond, where he's built brands, launched properties, and reshaped cultures. Susan and Agnelo talk about culture, camps, and compassionate leadership. - Why culture is less about ping pong tables and more about tiny, human moments. - How planning a conference set him free. - What he learned from Canyon Ranch: branding isn't logos, it's promises kept. - Why kids are better at reviewing travel experiences.  - Where Agnelo spends 60% of his time. Our Top Three Takeaways: 1. Culture Is Built Through Small, Human Moments Agnelo says, "Mindset drives everything." He emphasized that workplace culture isn't about perks or slogans but about how people feel when they aren't being watched. Leaders should focus on the details: knowing employees' families, celebrating milestones, listening during “culture rounds,” and replacing blame with curiosity. He believes culture grows out of conversations and small, consistent acts of care. 2. Authenticity and Empathy Define Great Hospitality From his time at Canyon Ranch and beyond, Agnelo learned that branding is really about keeping promises and creating experiences. Whether with guests or associates, authenticity and empathy matter most. He stressed that leaders should train teams with real-life, situational examples and that the best way to ensure great guest experiences is by prioritizing and empowering staff first. 3. The Future of Hospitality Blends Purpose, People, and Outdoor Connection Agnelo predicts strong growth in outdoor hospitality, with travelers seeking meaningful disconnection and reconnection with people they love. He also shared advice for leaders and entrepreneurs: cultivate the right mindset, listen deeply, embrace failures as part of growth, and remember that true hospitality is about enriching lives. Agnelo Fernandes on LinkedIn https://www.linkedin.com/in/agnelofernandes/ Cote Hospitality https://www.cotehospitality.com/ Other Episodes You May Like:  77: GM in the Dumpster with Eleanor Erickson https://www.topfloorpodcast.com/episode/77 179: Bridal Suite Sweethearts with James Ferguson https://www.topfloorpodcast.com/episode/179 35: Ice Machine Bandit with Trina Notman https://www.topfloorpodcast.com/episode/35

The Modern Hotelier
#204: How Trailborn is Bringing Design-forward Hotels to Outdoor Destinations | with Michael Weiss

The Modern Hotelier

Play Episode Listen Later Sep 2, 2025 26:50


In this episode, hosts Steve Carran and David Millili sit down with Michael Weiss, co-founder and co-CEO of Trailborn, a brand redefining outdoor hospitality.Michael shares his journey from Goldman Sachs to Airbnb and Compass, to ultimately launching Trailborn—boutique, design-forward hotels in outdoor destinations like national parks, wine country, and coastal getaways. Listeners will hear how Mike and his partner identified a white space in the market, why outdoor hospitality is booming post-COVID, and how Trailborn is bridging the gap between camping and traditional luxury hotels.We also dive into:The challenges and opportunities in outdoor hospitality today.How Trailborn balances local authenticity with brand consistency.The company's partnership with Marriott and what it unlocks for growth.Lessons Mike has carried from startups like Airbnb and Compass into building Trailborn.The importance of finding the right business partner and aligning on vision.If you're curious about innovation in hospitality, the rise of outdoor travel, or how design and experience shape modern brands, this episode is packed with insights you won't want to miss.Watch the FULL EPISODE on YouTube: https://youtu.be/t5PWuCYNvQ0 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Michael on LinkedIn: https://www.linkedin.com/in/mikedweiss/Trailborn: https://www.trailborn.com/For full show notes head to: https://themodernhotelier.com/episode/204Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Behind the Stays
How a Harvard MBA Became an Ai-First Hotelier

Behind the Stays

Play Episode Listen Later Aug 29, 2025 57:39


He grew up in the Cook Islands, left for business school, and planned on a career far from home—until a family visit collided with a national crisis. The government was broke, tourism was collapsing, and the prime minister asked him to help. Tata Crocombe wrote a recovery plan, stepped in as an accidental hotelier, and rebuilt from the ground up—stabilizing a flagship on Rarotonga and later growing a portfolio that now includes an acclaimed private-island resort on Aitutaki. Along the way, the destination rebounded from roughly 20,000 annual visitors to about 180,000, with ownership and hospitality rooted in the local community. Today on the show, I'm joined by Tata Crocombe, owner-operator of The Rarotongan and Aitutaki Lagoon Private Island Resort in the Cook Islands—and a self-described AI-first hotelier. For Tata, AI isn't branding; it's throughput. His teams now co-pilot with models every day: wedding quotes that used to take three hours take thirty minutes, reservations productivity has doubled, and direct conversions are up more than 100%—millions steered from OTA commissions back to the P&L. The goal isn't fewer humans; it's better work for more humans. AI clears the paperwork so staff can deliver the moments guests actually remember. We also zoom out. Tata sees leisure shifting from “bed + breakfast” to membership-style communities built around passions—outrigger canoeing today, thousands of micro-affinities tomorrow. Big flags will splinter from dozens of brands to hundreds; independents will sharpen identity; and individual properties will matter more than the mothership. Social will spark desire, AI will personalize and convert, and owner–brand contracts will get far more flexible. Underneath it all sits a broader scorecard: guest joy, staff wellbeing, operational efficiency, profitability—and being a good neighbor to the island and the environment.   Visit The Rarotongan's website to book and learn more. Visit Aitutaki Lagoon Resort's website to book and learn more.   Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world's top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more. Your host is Zach Busekrus, Head of the Journey Alliance. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we'd love for you to apply to join our Alliance at journey.com/alliance.

The Modern Hotelier
#203: How Cashless Tipping Can Improve Employee Morale & Retention in Hospitality | with Elle Rustique

The Modern Hotelier

Play Episode Listen Later Aug 28, 2025 27:00


In this episode, David Millili and Steve Carran sit down with Elle Rustique, Founder and CEO of TipBrightly—a FinTech company revolutionizing tipping through easy, cashless, app-free technology. Inspired by her mother, a hotel housekeeper, Elle turned a personal story into a mission to create more equity, gratitude, and recognition for frontline hospitality workers.Elle shares her journey from education and entrepreneurship to launching TipBrightly in Silicon Valley, the challenges of breaking into hospitality tech without prior industry experience, and how cashless tipping is helping hotels improve employee morale, retention, and guest satisfaction. She also discusses the power of data, future trends in digital tipping, and offers advice for aspiring hospitality entrepreneurs.From heartfelt stories about how tipping changed employees' lives, to practical insights on navigating long sales cycles and industry adoption, this conversation is both inspiring and thought-provoking.What you'll learn in this episode:How a personal story inspired the creation of TipBrightlyChallenges of entering the hospitality tech space as a first-time founderThe role of tipping in boosting retention and recognition in hotelsTrends shaping the future of cashless tipping and guest engagementElle's advice for entrepreneurs looking to innovate in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/vCHaugoSD-kThis episode is sponsored by TipBrightly: https://tipbrightly.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Elle on LinkedIn: https://www.linkedin.com/in/erustique/TipBrightly: https://tipbrightly.com/For full show notes head to: https://themodernhotelier.com/episode/203Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Top Floor
206 | Cater Waiter Diss

Top Floor

Play Episode Listen Later Aug 26, 2025 35:17


Steven Moore is the CEO of Actabl, a hospitality operations platform uniting four hotel operations tools into one streamlined solution. From his early days as a catering busboy to leading Transcendent through the pandemic, Steven's career has exposed him to more than one challenging situation. Susan and Steven talk about crisis leadership, labor challenges, and competition. What You'll Hear About: Why “over-respecting” a crisis beats pretending everything's fine. The unexpected CNBC debut that taught Steven the power of saying yes. Why hotel tech can be a hot mess of fragmentation. Why “no silver bullet” doesn't mean labor problems can't be solved. How gamifying hotel engineering boosts employee retention. Steven's bold prediction: the death of single-workflow vendor tools in five years. Our Top Three Takeaways: 1. Lead with data and quick wins when driving change Whether selling tech to hoteliers or encouraging adoption inside a hotel company, success comes from proving ROI with clear, relevant data and starting small. One quick, tangible win builds credibility and opens the door to broader adoption. 2. Over-respect a crisis  Steven's COVID-era CEO experience reinforced the need to anticipate that crises may be more painful and longer-lasting than expected, communicate more frequently, prepare for universal skills like clear thinking and empathy, and balance realism with inspiring optimism. 3. Balance long-term vision with near-term pressures Steven's time in a family office taught him to think in decades, planting “oak trees” today to enjoy the shade later. In a fast-paced, urgent hospitality environment, he stresses the importance of making sustained, compounding investments while still meeting short-term demands.   Steven Moore on LinkedIn https://www.linkedin.com/in/steven-moore-80b4ba1a/ Actabl https://actabl.com   Other Episodes You May Like:  95: Human Chat Bot with Omri Shalev https://www.topfloorpodcast.com/episode/95 135: Giant Pink Eraser with Brian Miller https://www.topfloorpodcast.com/episode/135 11: Swedish Pastry Dreams with Tracy Judge https://www.topfloorpodcast.com/episode/11

The Modern Hotelier
#202: Creating a Positive Impact on the Planet & People in Hospitality | with Jon Buerge

The Modern Hotelier

Play Episode Listen Later Aug 26, 2025 42:10


In this episode, hosts Steve Carran and David Millili sit down with Jon Buerge, President of Urban Villages, to explore how sustainable development is reshaping hospitality. From his upbringing in Aspen and a deep-rooted love of nature to leading innovative, carbon-positive hotel projects like Populus, Jon shares how design, community, and environmental stewardship come together to create places where both people and the planet thrive.Listeners will hear Jon's perspective on:Why authentic, place-based experiences are more valuable than predictable, cookie-cutter stays.How the Populus hotels in Denver and Seattle are redefining sustainability through design, materials, and guest immersion.Why he believes profitability and doing the right thing for the planet must go hand in hand—and how Urban Villages is proving that model works.Watch the FULL EPISODE on YouTube: https://youtu.be/PcPWFXBcYLI Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jon Buerge on LinkedIn: https://www.linkedin.com/in/jon-buerge-95229118/Urban Villages: https://urban-villages.com/ For full show notes head to: https://themodernhotelier.com/episode/202Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Highlights from Moncrieff
Family dinner time under threat

Highlights from Moncrieff

Play Episode Listen Later Aug 26, 2025 7:13


Family dinner time seems to be increasingly under threat. A survey carried out in the UK found a minority of people at the table, with 45% eating in front of the TV. Hotelier, TV personality and author of Guide to Modern Irish Manners Noel Cunningham joins Séan to discuss.

Hospitality Daily Podcast
When Ryan Reynolds and Rob McElhenney Bought Wrexham AFC, This Hotelier Made the Most of the Moment: Steven Hesketh

Hospitality Daily Podcast

Play Episode Listen Later Aug 22, 2025 9:03


When Ryan Reynolds and Rob McElhenney bought Wrexham AFC, the eyes of the world turned to a small Welsh community. For Steven Hesketh—CEO of Savvy Hotel Group, founder of The Hospitality Hero, and co-owner of Devafest—it was the beginning of something bigger. In this episode, Steven shares how local hospitality operators came together, why collaboration beat competition, and the creative ways they turned global attention into regional growth. Listeners will take away practical lessons on placemaking, building local relationships, and using hospitality as a force for community pride and transformation. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

The Modern Hotelier
#201: Simplifying Hotel Operations | with Eoin Heavey

The Modern Hotelier

Play Episode Listen Later Aug 21, 2025 31:18


In this episode, hosts David Millili and Steve Carran sit down with Eoin Heavey, CEO and founder of Maitre, a modern operating system built specifically for independent hotels. With a unique background spanning both technology and hospitality, Eoin shares his journey—from growing up in Dublin and playing competitive tennis at UC Berkeley to working in consulting, hedge funds, and venture capital—before launching businesses that eventually led him into the world of hotels.He discusses the inspiration behind Maitre and how it helps hotels streamline operations, improve team communication, and deliver exceptional guest service—all without the burden of legacy systems.In this episode, you'll learn about:Building a hospitality tech platform from the ground upThe future of hotel operations and staffing challengesHow better integrations and cloud-based tools reshape the hotel tech stackEntrepreneurial lessons from Green Park to MaitreWatch the FULL EPISODE on YouTube: https://youtu.be/RWtP3l7TrKkThis episode is sponsored by: https://www.maitrehotel.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Eoin on LinkedIn: https://www.linkedin.com/in/eoinheavey/Maitre LLC: https://maitrehotel.com/For full show notes head to: https://themodernhotelier.com/episode/201Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Top Floor
205 | New Year, New Pillow

Top Floor

Play Episode Listen Later Aug 19, 2025 35:17


Wil Slickers is a hospitality pro turned podcasting powerhouse. He launched Slick Talk in 2018 to scratch an industry itch, then turned it into a multi-show media empire with Hospitality FM, recently acquired by Skift. Susan and Wil talk about podcast pivots, media mergers, and the messy magic of microphone mastery. What You'll Hear About:

The Modern Hotelier
#200: Turning a Love for Hotels into a Career in Hospitality | with Stacy Warner

The Modern Hotelier

Play Episode Listen Later Aug 19, 2025 25:34


This week's episode, David Millili and Steve Carran sit down with Stacy Warner, Executive Vice President at Eat.Drink.Sleep., the boutique hospitality group known for concept-driven hotels, restaurants, and bars that blend standout design with unforgettable guest experiences. Stacy shares her journey from a small town in Massachusetts to shaping some of California's most creative hospitality projects, including the iconic Tower 23 Hotel. She talks about her People First philosophy, why she believes independent hotels offer the best growth opportunities, and how Eat.Drink.Sleep. balances design ambition with operational excellence through their in-house creative studio.From navigating unique project challenges (like renovating a hotel on Catalina Island) to leading teams in an era of shifting workplace expectations, Stacy offers candid insights into what it takes to create spaces where both guests and employees thrive.You'll also hear her take on:The difference between “boutique” and “independent” hotelsHow guest expectations are evolving (and how they're not)Why investing in communication tech is shaping the future of hospitalityTips for retaining top talent in a competitive marketWatch the FULL EPISODE on YouTube: https://youtu.be/OWqEJJwAglI Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Stacy on LinkedIn: https://www.linkedin.com/in/stacy-warner-4369406/Eat.Drink.Sleep (EDS) Hospitality Group: https://eatdrinkandsleep.net/For full show notes head to: https://themodernhotelier.com/episode/200Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#199: Inside Viceroy's Development & Growth Strategy | with Mark Keiser

The Modern Hotelier

Play Episode Listen Later Aug 14, 2025 38:26


In today's episode, David and Steve talk with Mark Keiser, President of Development at Viceroy Hotels & Resorts, about his journey from a suburban upbringing and a year abroad in France to leading the brand's global growth. Mark shares early career lessons—including taking on a GM role with zero hotel experience—the evolution of luxury lifestyle hospitality, and Viceroy's approach to creating authentic local experiences, from tequila tastings in Mexico to beekeeping in Portugal. They also explore emerging markets, branded residences, and how Viceroy balances profitability with memorable guest connections.With over 25 years in hospitality, Mark has led the growth of iconic hotel brands and now drives Viceroy's global expansion. He shares his journey, lessons learned, and the brand's vision for redefining luxury travel.Topics include:How a high school trip to Puerto Rico and a year abroad in France inspired a career in hospitalityLessons from stepping into his first GM role with no prior operations experienceWhat makes a property “Viceroy-worthy” and how the brand blends luxury with authentic local cultureThe role of unique guest experiences—like beekeeping in Portugal—in building emotional connectionsCareer advice for aspiring hospitality leaders, including the value of mentorship and taking early risksWatch the FULL EPISODE on YouTube: https://youtu.be/dRWZdK5tcOg Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mark on LinkedIn: https://www.linkedin.com/in/mark-keiser-a4a5152/Viceroy Hotels and Resorts: https://www.viceroyhotelsandresorts.com/For full show notes head to: https://themodernhotelier.com/episode/199Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Top Floor
204 | Failure Into Fuel

Top Floor

Play Episode Listen Later Aug 12, 2025 36:40


Sundip Patel is the founder and CEO of AVANA Companies, a financial services firm managing over $1 billion in assets. Born in Zambia and raised in the U.S., Sundip's journey from CPA to impact-focused entrepreneur is rooted in resilience and purpose. Susan and Sundip talk about lessons in financing, failure, and forging a better future through hotel lending, job creation, and financial education for girls. What You'll Hear About:

The Modern Hotelier
#198: Microcations, Adventure Travel, Luxury Sleep Experiences & More | Hospitality Hot Topics

The Modern Hotelier

Play Episode Listen Later Aug 12, 2025 23:22


In this Hospitality Hot Topics edition of The Modern Hotelier, hosts Steve Carran and David Millili are joined by Ryan Rivett, President & CEO of My Place Hotels, to unpack July's biggest hospitality trends.From the TSA finally ditching the shoe-removal rule, to the rise of micro-cations and adventure travel, to the luxury sleep experience movement, the trio explores how these shifts are shaping guest expectations and industry strategies. Ryan also gives an insider look at My Place Hotels' rapid growth, their tech-forward approach to guest loyalty, and how they're adapting to evolving travel patterns.If you want a fast-paced, insightful conversation about what's next in hospitality—plus a few laughs—this episode delivers.Topics Covered:TSA's new airport security policy and its impact on travel moodWhy short, frequent “microcations” are here to stayAdventure travel's lasting post-pandemic appealThe luxury sleep trend and wellness-focused staysHow My Place Hotels is leveraging tech, loyalty, and service to scaleWatch the FULL EPISODE on YouTube: https://youtu.be/Nu9eqGeZvN0 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ryan on LinkedIn: https://www.linkedin.com/in/ryan-rivett-09984311Ryan on X: https://x.com/RyanJRivett My Place Hotels: https://www.myplacehotels.com/ For full show notes head to: https://themodernhotelier.com/episode/198Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#197: Staypineapple's Growth Strategy & Using Technology to Personalize the Guest Experience | with Michael Hirschler

The Modern Hotelier

Play Episode Listen Later Aug 7, 2025 14:10


On today's episode, David Millili and Steve Carran sit down with Michael Hirschler, Chief Growth Officer at Staypineapple, live from Staypineapple Chicago. Michael shares how the brand is redefining boutique hospitality through a combination of 'friend-style' service, a bold brand identity, and guest-focused innovation.They dive deep into Staypineapple's growth strategy—from owner-operator beginnings to expanding through licensing and management—and how their flexible, cost-effective model provides a compelling alternative to legacy hotel brands. Michael also unpacks their cutting-edge tech stack, the role of AI in enhancing (not replacing) hospitality, and why true guest service still starts with emotionally intelligent people.Topics covered include:What makes Staypineapple's brand and service model uniqueWhy personalization and emotional intelligence drive guest experienceReducing friction between guests and staff through smarter techHow to maintain strong service culture across propertiesWatch the FULL EPISODE on YouTube: https://youtu.be/A-WLXWkThTE Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Staypineapple: https://www.staypineapple.com/Michael on LinkedIn: https://www.linkedin.com/in/michaelhirschler/For full show notes head to: https://themodernhotelier.com/episode/197Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#195: The Naked Experience & Surprise and Delight at Staypineapple | with Beth Anne King

The Modern Hotelier

Play Episode Listen Later Aug 6, 2025 14:55


What happens when playful luxury meets bold hospitality? In this insight-packed episode, hosts David Millili and Steve Carran sit down with Beth Anne King, Regional Director of Operations Staypineapple, to explore the playful luxury and deeply personalized service that define the brand. From high-end bedding that encourages you to sleep naked to surprise-and-delight moments that leave a lasting impression, Beth Anne shares the philosophy, backstories, and operational secrets behind Staypineapple's unique guest experience.What You'll Hear in This Episode:How European-style double duvets, plush towels, and terry robes create a luxury sleep you won't forget.Why Staypineapple blends cheeky branding with upscale service, and how it resonates with both the young and young-at-heart.The philosophy of welcoming guests like you would a friend into your home, starting with a drink at check-in.How Surprise and Delight is at the heart of everything Staypineapple does.Why every team member is empowered to say yes, no matter the department, and how that changes the game for service culture.Watch the FULL EPISODE on YouTube: https://youtu.be/W8wCpH3pk6k Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Staypineapple: https://www.staypineapple.com/Beth on LinkedIn: https://www.linkedin.com/in/beth-anne-king-0a639ab/For full show notes head to: https://themodernhotelier.com/episode/195Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#196: Staypineapple's Food & Beverage and Chicago's Food Scene | with David Fingerman

The Modern Hotelier

Play Episode Listen Later Aug 6, 2025 10:09


Today's episode, David Millili and Steve Carran sit down with Chef David Fingerman, Corporate Executive Chef at Staypineapple, live from The Atwood in Chicago. From delightful afternoon treats to Chicago's gritty, authentic food and dive bar culture, Chef David shares what makes Staypineapple's F&B program pop, and why hospitality is more personal when the staff has a hand in the experience.In this episode, you'll learn about:The signature 3PM pick-me-up featuring pineapple-shaped cookies and fresh coffee.How Staypineapple's path water bottles and lobby water bars keep guests hydrated without the waste.Why drinks at The Atwood are more meaningful—with staff-named creations that fuel pride and performance.Why Chicago's soul is found in its cash-only neighborhood bars, not the flashy cocktail lounges.Watch the FULL EPISODE on YouTube: https://youtu.be/aencrVr7krM Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Staypineapple: https://www.staypineapple.com/Atwood Chicago: atwoodchicago.com David Fingerman on LinkedIn: https://www.linkedin.com/in/david-fingerman-21763a76/For full show notes head to: https://themodernhotelier.com/episode/196Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Top Floor
203 | Director in Sheep's Clothing

Top Floor

Play Episode Listen Later Aug 5, 2025 39:25


Shanté Micah is a seasoned storyteller and strategic PR pro who launched her career covering the Olympics before earning her master's from Syracuse and pivoting into brand strategy. With global experience and clients like Disney and ESPN under her belt, she's now the founder of Good News, a consultancy redefining media outreach. Susan and Shanté talk about personalized pitching, press release pitfalls, and purposeful PR for hospitality brands.

The Modern Hotelier
#194: The Evolution of Revenue Management in Hospitality | with Daniel McGarry

The Modern Hotelier

Play Episode Listen Later Jul 30, 2025 24:04


Today's episode, we sit down with Daniel McGarry, the Regional Director of Revenue Management of Stonebridge, and an HSMAI Rising Leader. From mowing lawns in Lancaster to managing revenue strategy across historic Marriott tribute properties, Daniel shares his unique journey through hospitality — and the lessons he's learned along the way.We dive into:The evolution of revenue management — from gut instinct to AI-powered strategyHow to separate signal from noise in a data-saturated worldThe future of profit-focused hospitality and the rise of commercial servicesWhy storytelling might be the most underrated skill in revenue strategyWhat it really takes to align sales, marketing, and revenue around a shared goalWhether you're a hospitality pro or just curious about how data and experience collide in modern hotels, this conversation is packed with insight, laughs, and a whole lot of value.Watch the FULL EPISODE on YouTube: https://youtu.be/qN31gPuxpws Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Daniel on LinkedIn: https://www.linkedin.com/in/daniel-mcgarry-2baa958a/Stonebridge Companies: https://www.sbcos.com/ For full show notes head to: https://themodernhotelier.com/episode/194Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

No Vacancy with Glenn Haussman
961: Honing the Human Edge: Hotel Leadership Lessons from Top Hotelier

No Vacancy with Glenn Haussman

Play Episode Listen Later Jul 29, 2025 29:13


Edward Mady has led some of the most iconic hotels in the world. Now, he's turning decades of experience into a leadership blueprint that blends purpose, accountability, and human connection. In this #NoVacancyNews, Glenn and Anthony chat with the longtime GM of The Beverly Hills Hotel and author of Honing the Human Edge to talk about what it takes to build high-performing teams and lasting cultures in hospitality—and beyond. 

Inside Austria
Wie Jimi Blue Ochsenknecht in Österreich im Gefängnis landete

Inside Austria

Play Episode Listen Later Jul 26, 2025 24:41


Eine teure Party in Tirol und ein hartnäckiger Hotelier wurden dem Reality-TV-Star zum Verhängnis, nun drohen ihm bis zu drei Jahre Haft. »Inside Austria« rekonstruiert Ochsenknechts mutmaßliche notorische Zechprellerei. Vor Jimi Blue Ochsenknechts harter Landung war Party: Ende 2021 feiert der Reality-TV-Star seinen Geburtstag in einem Tiroler Hotel: Après-Ski, noble Suiten, edles Essen – und am Ende eine offene Rechnung über fast 14.000 Euro. Es folgen ein europäischer Haftbefehl, die Festnahme am Hamburger Flughafen und eine Fahrt im Gefängnisbus bis nach Österreich. Dort muss der einstige Kinderstar jetzt auf den Gerichtsprozess warten Warum wurde Ochsenknecht wie ein Schwerverbrecher behandelt, weil er mutmaßlich eine Rechnung nicht beglichen haben soll? Der geschädigte Tiroler Hotelier Wilhelm Steindl spricht über das monatelange Katz- und Mausspiel, das Ochsenknechts Festnahme vorausging. Und es geht um weitere mutmaßliche Straftaten des einstigen Kinderstars: Lukas Eberle vom SPIEGEL und Oliver DasGupta vom STANDARD erklären, was hinter der mutmaßlichen Masche des Schauspielers steckt. In der Podcast-Serie Inside Austria rekonstruieren der SPIEGEL und der österreichische STANDARD gemeinsam Fälle, Skandale und politische Abgründe in Österreich. Wenn Ihnen unser Podcast gefällt, folgen Sie uns doch und lassen Sie uns ein paar Sterne da. Kritik, Feedback oder Themenideen gerne an insideaustria@spiegel.de oder an podcast@derstandard.at Den Inside Austria Newsletter finden Sie hier: https://www.spiegel.de/thema/die-lage-inside-austria/+++ Alle Infos zu unseren Werbepartnern finden Sie hier. Die SPIEGEL-Gruppe ist nicht für den Inhalt dieser Seite verantwortlich. +++ Den SPIEGEL-WhatsApp-Kanal finden Sie hier. Alle SPIEGEL Podcasts finden Sie hier. Mehr Hintergründe zum Thema erhalten Sie mit SPIEGEL+. Entdecken Sie die digitale Welt des SPIEGEL, unter spiegel.de/abonnieren finden Sie das passende Angebot. Informationen zu unserer Datenschutzerklärung.

The Modern Hotelier
#192: How ONDA is Building a New Model for Experiential Stays | with Bill Graf

The Modern Hotelier

Play Episode Listen Later Jul 24, 2025 6:06


In this episode, hosts David Millili and Steve Carran sit down with Bill Graf, the visionary founder of ONDA Hotels, to uncover how a former finance exec traded spreadsheets for surf towns and is now building a hospitality brand for the modern traveler.Bill shares the bold story of how a sabbatical, a motorcycle, and a post-COVID pivot led to the creation of ONDA—a growing hotel brand designed to bring trusted, high-vibe stays to off-the-beaten-path destinations. From his first property in Costa Rica to his vision of scaling globally through a franchise model.In this episode, you'll learn about: How contrarian investing led him into hospitalityWhat “the vibe” really means and why it's everythingWhy ONDA is filling a massive gap in emerging travel marketsWhat it takes to build trust in remote, lifestyle-driven destinationsWatch the FULL EPISODE on YouTube: https://youtu.be/ZEiYFVyL5vk Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Bill on LinkedIn: https://www.linkedin.com/in/williamgraf/?originalSubdomain=crONDA: https://www.stayonda.com/For full show notes head to: https://themodernhotelier.com/episode/192Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#191: AHLA's New Focus on Independent Hotels | with Travis Mckie

The Modern Hotelier

Play Episode Listen Later Jul 23, 2025 4:46


Today's episode, David Millili and Steve Carran sit down with Travis Mckie, former pro basketball player turned champion for independent hotels at AHLA (American Hotel & Lodging Association).Travis shares his fascinating journey from the courts of Wake Forest and international basketball leagues to leading the charge for boutique and independent hoteliers across the country. He opens up about what makes independent hotels so memorable, the shift in guest expectations, and how AHLA is reshaping its approach to support these unique properties.Highlights include:What makes today's travelers choose experience over standardAHLA's new benefits and programs tailored to independent hotelsMemorable stays like the Wigwam in ArizonaHow independent hoteliers can connect with AHLA and get involvedTune in to hear why the future of hospitality is anything but cookie-cutter — and how leaders like Travis are making sure independent hotels have a powerful seat at the table.Watch the FULL EPISODE on YouTube: https://youtu.be/jWqwLlodqTk Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Travis on LinkedIn: https://www.linkedin.com/in/travis-mckie-68555b209/AHLA: https://www.ahla.com/For full show notes head to: https://themodernhotelier.com/episode/191Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#190: How Sage Hospitality Thinks About New Investments | with Dean Stambules

The Modern Hotelier

Play Episode Listen Later Jul 22, 2025 5:30


In this episode, hosts David Millili and Steve Carran sit down with Dean Stambules, Chief Investment Officer at Sage Hospitality Group, live from the ILC CONfab in Chicago.Dean shares his unique path into the hospitality world—from his family's deep roots in the industry to his early career in appraisal work that led to a passion for hotel investment. He offers a behind-the-scenes look at Sage Hospitality's growing independent hotel platform, including exciting properties like the Stanley Hotel in Estes Park and Circa 39 in Miami Beach.You'll also get an insider's preview of Dean's recent talk on deal-making, where he breaks down the complexities of hotel acquisitions, partnerships, and value creation—highlighting the transformative renovation of One Ocean Resort in Florida.If you're passionate about hospitality development, deal strategy, or just love hearing about iconic properties, this one's for you.Tune in now to hear:How Dean found his calling in hospitalityWhat's new with Sage and their growing portfolioA real-world case study of turning potential into profitThe value of independent hotel experiencesHow Sage marries design, operations, and investment to drive resultsWatch the FULL EPISODE on YouTube: https://youtu.be/60QBnHZtMtYJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Dean on LinkedIn: https://www.linkedin.com/in/dean-stambules-30a11046/Sage Hospitality Group: https://sagehospitalitygroup.com/For full show notes head to: https://themodernhotelier.com/episode/190Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#189: Hotel Acquisition in Colorado & Starting ILC | with Jeremy Wells & Stephen Chan

The Modern Hotelier

Play Episode Listen Later Jul 17, 2025 10:40


In this episode, hosts welcome back Jeremy Wells, author, brand strategist, and co-owner of The Ozarker Lodge and the newly reimagined Parker Hotel in Colorado.Jeremy shares what it's been like since opening The Ozarker Lodge—lessons learned, community wins, and how indie spirit fuels every project. He also dives into his second book, Indie Hotels, a heartfelt blend of memoir and hospitality insights that's already making waves across the industry.Joining the conversation is Stephen Chan, co-founder of Eagle Point Hotel Partners, the investment group behind both The Ozarker Lodge and Parker Hotel. Stephen gives us a behind-the-scenes look at the $24M Parker property acquisition and talks trends in boutique hotel investing, including their new stealth-mode venture, Arbus Hospitality.We explore:How Jeremy and Stephen approach branding, design, and repositioningThe importance of community integration for boutique propertiesLessons from growing a hotel brand post-COVIDWhy the independent hotel scene continues to thriveThe future of ILC and its mission to inspire collaborationWatch the FULL EPISODE on YouTube: https://youtu.be/KuAExHR7BHAJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jeremy WellsJeremy on LinkedIn: https://www.linkedin.com/in/wellsjeremy/ Longitude°: https://longitudedesign.com/INDIE HOTEL: Why Hoteliers Are Breaking Free from Chains and Choosing Independence Book: https://www.amazon.com/INDIE-HOTEL-Hoteliers-Breaking-Independence/dp/B0CHL4713KStephen ChanStephen on LinkedIn: https://www.linkedin.com/in/stephen-chan-1b70142b/Eagle Point Hotel Partners: https://www.eaglepointhotels.com/For full show notes head to: https://themodernhotelier.com/episode/189Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

The Modern Hotelier
#188: What Makes ILC Events Special | with Meg Gutowski

The Modern Hotelier

Play Episode Listen Later Jul 16, 2025 3:38


In this episode, hosts David Millili and Steve Carran sit down with the dynamic Meg Gutowski, Executive Director of the Independent Lodging Congress (ILC), live from ILC CONfab in Chicago. Meg shares her unconventional journey from catering weddings to leading one of the most vibrant communities in independent hospitality.She opens up about what makes ILC truly special—from building real partnerships with host properties to curating events where business gets done, but fun is never far behind. From rooftop cocktails to Miami shenanigans, you'll hear how Meg and the ILC team are redefining what it means to connect in this industry.Whether you're an independent hotelier, event producer, or just love hospitality done differently, this episode is packed with insight, laughs, and a whole lot of heart.Watch the FULL EPISODE on YouTube: https://youtu.be/DmZ_h4o24KMJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Meg on LinkedIn: https://www.linkedin.com/in/meg-gutowski-09b33972/ILC: https://ilcongress.com/For full show notes head to: https://themodernhotelier.com/episode/188Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Top Floor
200 | Boom Boom Trip

Top Floor

Play Episode Listen Later Jul 15, 2025 52:31


It's the 200th episode, and who better to celebrate with than the show's most frequent flyer—literally—Cat Meek! Restaurateur, sommelier, real estate investor, travel advisor, and Susan's sister, Cat shares the hilariously chaotic and wanderlust-filled story of her “adult gap year.” From a surprise St. Croix slideshow pitch to mimosa-fueled airport lounge reviews, it's a memory-loaded milestone you don't want to miss. What You'll Learn About: ✈️ How a missed seasonal business contract turned into a 25-trip travel spree