Podcasts about hotelier

In this episode, David Millili and Steve Carran sit down with Elle Rustique, Founder and CEO of TipBrightly—a FinTech company revolutionizing tipping through easy, cashless, app-free technology. Inspired by her mother, a hotel housekeeper, Elle turned a personal story into a mission to create more equity, gratitude, and recognition for frontline hospitality workers.Elle shares her journey from education and entrepreneurship to launching TipBrightly in Silicon Valley, the challenges of breaking into hospitality tech without prior industry experience, and how cashless tipping is helping hotels improve employee morale, retention, and guest satisfaction. She also discusses the power of data, future trends in digital tipping, and offers advice for aspiring hospitality entrepreneurs.From heartfelt stories about how tipping changed employees' lives, to practical insights on navigating long sales cycles and industry adoption, this conversation is both inspiring and thought-provoking.What you'll learn in this episode:How a personal story inspired the creation of TipBrightlyChallenges of entering the hospitality tech space as a first-time founderThe role of tipping in boosting retention and recognition in hotelsTrends shaping the future of cashless tipping and guest engagementElle's advice for entrepreneurs looking to innovate in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/vCHaugoSD-kThis episode is sponsored by TipBrightly: https://tipbrightly.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Elle on LinkedIn: https://www.linkedin.com/in/erustique/TipBrightly: https://tipbrightly.com/For full show notes head to: https://themodernhotelier.com/episode/203Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Steven Moore is the CEO of Actabl, a hospitality operations platform uniting four hotel operations tools into one streamlined solution. From his early days as a catering busboy to leading Transcendent through the pandemic, Steven's career has exposed him to more than one challenging situation. Susan and Steven talk about crisis leadership, labor challenges, and competition. What You'll Hear About: Why “over-respecting” a crisis beats pretending everything's fine. The unexpected CNBC debut that taught Steven the power of saying yes. Why hotel tech can be a hot mess of fragmentation. Why “no silver bullet” doesn't mean labor problems can't be solved. How gamifying hotel engineering boosts employee retention. Steven's bold prediction: the death of single-workflow vendor tools in five years. Our Top Three Takeaways: 1. Lead with data and quick wins when driving change Whether selling tech to hoteliers or encouraging adoption inside a hotel company, success comes from proving ROI with clear, relevant data and starting small. One quick, tangible win builds credibility and opens the door to broader adoption. 2. Over-respect a crisis  Steven's COVID-era CEO experience reinforced the need to anticipate that crises may be more painful and longer-lasting than expected, communicate more frequently, prepare for universal skills like clear thinking and empathy, and balance realism with inspiring optimism. 3. Balance long-term vision with near-term pressures Steven's time in a family office taught him to think in decades, planting “oak trees” today to enjoy the shade later. In a fast-paced, urgent hospitality environment, he stresses the importance of making sustained, compounding investments while still meeting short-term demands.   Steven Moore on LinkedIn https://www.linkedin.com/in/steven-moore-80b4ba1a/ Actabl https://actabl.com   Other Episodes You May Like:  95: Human Chat Bot with Omri Shalev https://www.topfloorpodcast.com/episode/95 135: Giant Pink Eraser with Brian Miller https://www.topfloorpodcast.com/episode/135 11: Swedish Pastry Dreams with Tracy Judge https://www.topfloorpodcast.com/episode/11

In this episode, hosts Steve Carran and David Millili sit down with Jon Buerge, President of Urban Villages, to explore how sustainable development is reshaping hospitality. From his upbringing in Aspen and a deep-rooted love of nature to leading innovative, carbon-positive hotel projects like Populus, Jon shares how design, community, and environmental stewardship come together to create places where both people and the planet thrive.Listeners will hear Jon's perspective on:Why authentic, place-based experiences are more valuable than predictable, cookie-cutter stays.How the Populus hotels in Denver and Seattle are redefining sustainability through design, materials, and guest immersion.Why he believes profitability and doing the right thing for the planet must go hand in hand—and how Urban Villages is proving that model works.Watch the FULL EPISODE on YouTube: https://youtu.be/PcPWFXBcYLI Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jon Buerge on LinkedIn: https://www.linkedin.com/in/jon-buerge-95229118/Urban Villages: https://urban-villages.com/ For full show notes head to: https://themodernhotelier.com/episode/202Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Family dinner time seems to be increasingly under threat. A survey carried out in the UK found a minority of people at the table, with 45% eating in front of the TV. Hotelier, TV personality and author of Guide to Modern Irish Manners Noel Cunningham joins Séan to discuss.

When Ryan Reynolds and Rob McElhenney bought Wrexham AFC, the eyes of the world turned to a small Welsh community. For Steven Hesketh—CEO of Savvy Hotel Group, founder of The Hospitality Hero, and co-owner of Devafest—it was the beginning of something bigger. In this episode, Steven shares how local hospitality operators came together, why collaboration beat competition, and the creative ways they turned global attention into regional growth. Listeners will take away practical lessons on placemaking, building local relationships, and using hospitality as a force for community pride and transformation. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, hosts David Millili and Steve Carran sit down with Eoin Heavey, CEO and founder of Maitre, a modern operating system built specifically for independent hotels. With a unique background spanning both technology and hospitality, Eoin shares his journey—from growing up in Dublin and playing competitive tennis at UC Berkeley to working in consulting, hedge funds, and venture capital—before launching businesses that eventually led him into the world of hotels.He discusses the inspiration behind Maitre and how it helps hotels streamline operations, improve team communication, and deliver exceptional guest service—all without the burden of legacy systems.In this episode, you'll learn about:Building a hospitality tech platform from the ground upThe future of hotel operations and staffing challengesHow better integrations and cloud-based tools reshape the hotel tech stackEntrepreneurial lessons from Green Park to MaitreWatch the FULL EPISODE on YouTube: https://youtu.be/RWtP3l7TrKkThis episode is sponsored by: https://www.maitrehotel.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Eoin on LinkedIn: https://www.linkedin.com/in/eoinheavey/Maitre LLC: https://maitrehotel.com/For full show notes head to: https://themodernhotelier.com/episode/201Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Wil Slickers is a hospitality pro turned podcasting powerhouse. He launched Slick Talk in 2018 to scratch an industry itch, then turned it into a multi-show media empire with Hospitality FM, recently acquired by Skift. Susan and Wil talk about podcast pivots, media mergers, and the messy magic of microphone mastery. What You'll Hear About:

This week's episode, David Millili and Steve Carran sit down with Stacy Warner, Executive Vice President at Eat.Drink.Sleep., the boutique hospitality group known for concept-driven hotels, restaurants, and bars that blend standout design with unforgettable guest experiences. Stacy shares her journey from a small town in Massachusetts to shaping some of California's most creative hospitality projects, including the iconic Tower 23 Hotel. She talks about her People First philosophy, why she believes independent hotels offer the best growth opportunities, and how Eat.Drink.Sleep. balances design ambition with operational excellence through their in-house creative studio.From navigating unique project challenges (like renovating a hotel on Catalina Island) to leading teams in an era of shifting workplace expectations, Stacy offers candid insights into what it takes to create spaces where both guests and employees thrive.You'll also hear her take on:The difference between “boutique” and “independent” hotelsHow guest expectations are evolving (and how they're not)Why investing in communication tech is shaping the future of hospitalityTips for retaining top talent in a competitive marketWatch the FULL EPISODE on YouTube: https://youtu.be/OWqEJJwAglI Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Stacy on LinkedIn: https://www.linkedin.com/in/stacy-warner-4369406/Eat.Drink.Sleep (EDS) Hospitality Group: https://eatdrinkandsleep.net/For full show notes head to: https://themodernhotelier.com/episode/200Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In today's episode, David and Steve talk with Mark Keiser, President of Development at Viceroy Hotels & Resorts, about his journey from a suburban upbringing and a year abroad in France to leading the brand's global growth. Mark shares early career lessons—including taking on a GM role with zero hotel experience—the evolution of luxury lifestyle hospitality, and Viceroy's approach to creating authentic local experiences, from tequila tastings in Mexico to beekeeping in Portugal. They also explore emerging markets, branded residences, and how Viceroy balances profitability with memorable guest connections.With over 25 years in hospitality, Mark has led the growth of iconic hotel brands and now drives Viceroy's global expansion. He shares his journey, lessons learned, and the brand's vision for redefining luxury travel.Topics include:How a high school trip to Puerto Rico and a year abroad in France inspired a career in hospitalityLessons from stepping into his first GM role with no prior operations experienceWhat makes a property “Viceroy-worthy” and how the brand blends luxury with authentic local cultureThe role of unique guest experiences—like beekeeping in Portugal—in building emotional connectionsCareer advice for aspiring hospitality leaders, including the value of mentorship and taking early risksWatch the FULL EPISODE on YouTube: https://youtu.be/dRWZdK5tcOg Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mark on LinkedIn: https://www.linkedin.com/in/mark-keiser-a4a5152/Viceroy Hotels and Resorts: https://www.viceroyhotelsandresorts.com/For full show notes head to: https://themodernhotelier.com/episode/199Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Sundip Patel is the founder and CEO of AVANA Companies, a financial services firm managing over $1 billion in assets. Born in Zambia and raised in the U.S., Sundip's journey from CPA to impact-focused entrepreneur is rooted in resilience and purpose. Susan and Sundip talk about lessons in financing, failure, and forging a better future through hotel lending, job creation, and financial education for girls. What You'll Hear About:

In this Hospitality Hot Topics edition of The Modern Hotelier, hosts Steve Carran and David Millili are joined by Ryan Rivett, President & CEO of My Place Hotels, to unpack July's biggest hospitality trends.From the TSA finally ditching the shoe-removal rule, to the rise of micro-cations and adventure travel, to the luxury sleep experience movement, the trio explores how these shifts are shaping guest expectations and industry strategies. Ryan also gives an insider look at My Place Hotels' rapid growth, their tech-forward approach to guest loyalty, and how they're adapting to evolving travel patterns.If you want a fast-paced, insightful conversation about what's next in hospitality—plus a few laughs—this episode delivers.Topics Covered:TSA's new airport security policy and its impact on travel moodWhy short, frequent “microcations” are here to stayAdventure travel's lasting post-pandemic appealThe luxury sleep trend and wellness-focused staysHow My Place Hotels is leveraging tech, loyalty, and service to scaleWatch the FULL EPISODE on YouTube: https://youtu.be/Nu9eqGeZvN0 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ryan on LinkedIn: https://www.linkedin.com/in/ryan-rivett-09984311Ryan on X: https://x.com/RyanJRivett My Place Hotels: https://www.myplacehotels.com/ For full show notes head to: https://themodernhotelier.com/episode/198Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

On today's episode, David Millili and Steve Carran sit down with Michael Hirschler, Chief Growth Officer at Staypineapple, live from Staypineapple Chicago. Michael shares how the brand is redefining boutique hospitality through a combination of 'friend-style' service, a bold brand identity, and guest-focused innovation.They dive deep into Staypineapple's growth strategy—from owner-operator beginnings to expanding through licensing and management—and how their flexible, cost-effective model provides a compelling alternative to legacy hotel brands. Michael also unpacks their cutting-edge tech stack, the role of AI in enhancing (not replacing) hospitality, and why true guest service still starts with emotionally intelligent people.Topics covered include:What makes Staypineapple's brand and service model uniqueWhy personalization and emotional intelligence drive guest experienceReducing friction between guests and staff through smarter techHow to maintain strong service culture across propertiesWatch the FULL EPISODE on YouTube: https://youtu.be/A-WLXWkThTE Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Staypineapple: https://www.staypineapple.com/Michael on LinkedIn: https://www.linkedin.com/in/michaelhirschler/For full show notes head to: https://themodernhotelier.com/episode/197Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

What happens when playful luxury meets bold hospitality? In this insight-packed episode, hosts David Millili and Steve Carran sit down with Beth Anne King, Regional Director of Operations Staypineapple, to explore the playful luxury and deeply personalized service that define the brand. From high-end bedding that encourages you to sleep naked to surprise-and-delight moments that leave a lasting impression, Beth Anne shares the philosophy, backstories, and operational secrets behind Staypineapple's unique guest experience.What You'll Hear in This Episode:How European-style double duvets, plush towels, and terry robes create a luxury sleep you won't forget.Why Staypineapple blends cheeky branding with upscale service, and how it resonates with both the young and young-at-heart.The philosophy of welcoming guests like you would a friend into your home, starting with a drink at check-in.How Surprise and Delight is at the heart of everything Staypineapple does.Why every team member is empowered to say yes, no matter the department, and how that changes the game for service culture.Watch the FULL EPISODE on YouTube: https://youtu.be/W8wCpH3pk6k Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Staypineapple: https://www.staypineapple.com/Beth on LinkedIn: https://www.linkedin.com/in/beth-anne-king-0a639ab/For full show notes head to: https://themodernhotelier.com/episode/195Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today's episode, David Millili and Steve Carran sit down with Chef David Fingerman, Corporate Executive Chef at Staypineapple, live from The Atwood in Chicago. From delightful afternoon treats to Chicago's gritty, authentic food and dive bar culture, Chef David shares what makes Staypineapple's F&B program pop, and why hospitality is more personal when the staff has a hand in the experience.In this episode, you'll learn about:The signature 3PM pick-me-up featuring pineapple-shaped cookies and fresh coffee.How Staypineapple's path water bottles and lobby water bars keep guests hydrated without the waste.Why drinks at The Atwood are more meaningful—with staff-named creations that fuel pride and performance.Why Chicago's soul is found in its cash-only neighborhood bars, not the flashy cocktail lounges.Watch the FULL EPISODE on YouTube: https://youtu.be/aencrVr7krM Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Staypineapple: https://www.staypineapple.com/Atwood Chicago: atwoodchicago.com David Fingerman on LinkedIn: https://www.linkedin.com/in/david-fingerman-21763a76/For full show notes head to: https://themodernhotelier.com/episode/196Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Shanté Micah is a seasoned storyteller and strategic PR pro who launched her career covering the Olympics before earning her master's from Syracuse and pivoting into brand strategy. With global experience and clients like Disney and ESPN under her belt, she's now the founder of Good News, a consultancy redefining media outreach. Susan and Shanté talk about personalized pitching, press release pitfalls, and purposeful PR for hospitality brands.

Today's episode, we sit down with Daniel McGarry, the Regional Director of Revenue Management of Stonebridge, and an HSMAI Rising Leader. From mowing lawns in Lancaster to managing revenue strategy across historic Marriott tribute properties, Daniel shares his unique journey through hospitality — and the lessons he's learned along the way.We dive into:The evolution of revenue management — from gut instinct to AI-powered strategyHow to separate signal from noise in a data-saturated worldThe future of profit-focused hospitality and the rise of commercial servicesWhy storytelling might be the most underrated skill in revenue strategyWhat it really takes to align sales, marketing, and revenue around a shared goalWhether you're a hospitality pro or just curious about how data and experience collide in modern hotels, this conversation is packed with insight, laughs, and a whole lot of value.Watch the FULL EPISODE on YouTube: https://youtu.be/qN31gPuxpws Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Daniel on LinkedIn: https://www.linkedin.com/in/daniel-mcgarry-2baa958a/Stonebridge Companies: https://www.sbcos.com/ For full show notes head to: https://themodernhotelier.com/episode/194Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Edward Mady has led some of the most iconic hotels in the world. Now, he's turning decades of experience into a leadership blueprint that blends purpose, accountability, and human connection. In this #NoVacancyNews, Glenn and Anthony chat with the longtime GM of The Beverly Hills Hotel and author of Honing the Human Edge to talk about what it takes to build high-performing teams and lasting cultures in hospitality—and beyond. 

Zwei Folgen nachdem Anna Wiesler über u.a. den gelungenen Generationswechsel im Seehotel Wiesler berichtet hat, kommt nun ihr Mann Fabian zum Zug. Gleichberechtigung ist auch bei Hotelier.de alles ;-) Fabian kommt nicht aus der Hotellerie, sondern, wie schreibe ich es unverfänglich, die Liebe hat ihn dort heimisch werden lassen. Er ist Ingenieur für Umwelt-, Verfahrens- und Energietechnik und ein ausgewiesener Experte im Bereich Nachhaltigkeit und Kreislaufwirtschaft. Damit rennt er im Seehotel Wiesler offene Türen ein! Denn schon Annas Eltern Eva und Klaus Günther Wiesler haben sich seit Anfang der 80er Jahre der Nachhaltigkeit verschrieben. So etablierten sie z. B. Holzhackschnitzel- und Stückholz-Heizung, Photovoltaik-Anlagen, Regenwassermanagement und beziehen regionale Holzmöbel. Und den letzteren Punkt erweitert Fabian mit dem neuen Kreislaufwirtschaftsprojekt 'Inara Suites'. Hierbei handelt es sich um auserlesene und stilvoll ausgestattete Appartements, die die höchsten Anforderungen an das kreislauffähige Bauen und die Anforderungen der EU-Taxonomie erfüllen. Welche Systeme helfen dabei? Weiterhin bringt uns Fabian nahe, wie auch kleine Gastrobetriebe ihre Nachhaltigkeit nicht nur verbessern, sondern auch messbar machen können (Stichwort Digitalisierung). Wie man außerdem die Mitarbeiter auf diesem Weg mitnimmt, ob dafür spezielle Schulungen notwendig sind, erfahrt Ihr in diesem launigen Schnack. Denn Fabian ist nicht nur ein klasse Theoretiker, sondern ein noch besserer Praktiker und bringt ein eher trockenes Thema munter in eure Ohren! Unterstützt werden wir dabei vom Nachhaltigkeitsmanager Jan Suwalski, der das Ganze von der Einkaufsgenossenschaft HGK her unterstützt. Gutes Hören!

Eine teure Party in Tirol und ein hartnäckiger Hotelier wurden dem Reality-TV-Star zum Verhängnis, nun drohen ihm bis zu drei Jahre Haft. »Inside Austria« rekonstruiert Ochsenknechts mutmaßliche notorische Zechprellerei. Vor Jimi Blue Ochsenknechts harter Landung war Party: Ende 2021 feiert der Reality-TV-Star seinen Geburtstag in einem Tiroler Hotel: Après-Ski, noble Suiten, edles Essen – und am Ende eine offene Rechnung über fast 14.000 Euro. Es folgen ein europäischer Haftbefehl, die Festnahme am Hamburger Flughafen und eine Fahrt im Gefängnisbus bis nach Österreich. Dort muss der einstige Kinderstar jetzt auf den Gerichtsprozess warten Warum wurde Ochsenknecht wie ein Schwerverbrecher behandelt, weil er mutmaßlich eine Rechnung nicht beglichen haben soll? Der geschädigte Tiroler Hotelier Wilhelm Steindl spricht über das monatelange Katz- und Mausspiel, das Ochsenknechts Festnahme vorausging. Und es geht um weitere mutmaßliche Straftaten des einstigen Kinderstars: Lukas Eberle vom SPIEGEL und Oliver DasGupta vom STANDARD erklären, was hinter der mutmaßlichen Masche des Schauspielers steckt. In der Podcast-Serie Inside Austria rekonstruieren der SPIEGEL und der österreichische STANDARD gemeinsam Fälle, Skandale und politische Abgründe in Österreich. Wenn Ihnen unser Podcast gefällt, folgen Sie uns doch und lassen Sie uns ein paar Sterne da. Kritik, Feedback oder Themenideen gerne an insideaustria@spiegel.de oder an podcast@derstandard.at Den Inside Austria Newsletter finden Sie hier: https://www.spiegel.de/thema/die-lage-inside-austria/+++ Alle Infos zu unseren Werbepartnern finden Sie hier. Die SPIEGEL-Gruppe ist nicht für den Inhalt dieser Seite verantwortlich. +++ Den SPIEGEL-WhatsApp-Kanal finden Sie hier. Alle SPIEGEL Podcasts finden Sie hier. Mehr Hintergründe zum Thema erhalten Sie mit SPIEGEL+. Entdecken Sie die digitale Welt des SPIEGEL, unter spiegel.de/abonnieren finden Sie das passende Angebot. Informationen zu unserer Datenschutzerklärung.

In this episode, hosts David Millili and Steve Carran sit down with Bill Graf, the visionary founder of ONDA Hotels, to uncover how a former finance exec traded spreadsheets for surf towns and is now building a hospitality brand for the modern traveler.Bill shares the bold story of how a sabbatical, a motorcycle, and a post-COVID pivot led to the creation of ONDA—a growing hotel brand designed to bring trusted, high-vibe stays to off-the-beaten-path destinations. From his first property in Costa Rica to his vision of scaling globally through a franchise model.In this episode, you'll learn about: How contrarian investing led him into hospitalityWhat “the vibe” really means and why it's everythingWhy ONDA is filling a massive gap in emerging travel marketsWhat it takes to build trust in remote, lifestyle-driven destinationsWatch the FULL EPISODE on YouTube: https://youtu.be/ZEiYFVyL5vk Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Bill on LinkedIn: https://www.linkedin.com/in/williamgraf/?originalSubdomain=crONDA: https://www.stayonda.com/For full show notes head to: https://themodernhotelier.com/episode/192Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

A Clare hotelier is accusing the Finance Minister of "spin" regarding the planned reduction of the hospitality VAT rate. Following the publication of the Government's Summer Economic Statement, Minister Paschal Donohoe has claimed the reintroduction of the 9% rate for the sector would cost €1 billion. This, he says, would leave very little left over for other tax cuts. Clare Tourism Advisory Board Chair and Hotel Woodstock co-owner Sean Lally believes it's an "unfair" way to represent the situation.

Today's episode, David Millili and Steve Carran sit down with Travis Mckie, former pro basketball player turned champion for independent hotels at AHLA (American Hotel & Lodging Association).Travis shares his fascinating journey from the courts of Wake Forest and international basketball leagues to leading the charge for boutique and independent hoteliers across the country. He opens up about what makes independent hotels so memorable, the shift in guest expectations, and how AHLA is reshaping its approach to support these unique properties.Highlights include:What makes today's travelers choose experience over standardAHLA's new benefits and programs tailored to independent hotelsMemorable stays like the Wigwam in ArizonaHow independent hoteliers can connect with AHLA and get involvedTune in to hear why the future of hospitality is anything but cookie-cutter — and how leaders like Travis are making sure independent hotels have a powerful seat at the table.Watch the FULL EPISODE on YouTube: https://youtu.be/jWqwLlodqTk Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Travis on LinkedIn: https://www.linkedin.com/in/travis-mckie-68555b209/AHLA: https://www.ahla.com/For full show notes head to: https://themodernhotelier.com/episode/191Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts David Millili and Steve Carran sit down with Dean Stambules, Chief Investment Officer at Sage Hospitality Group, live from the ILC CONfab in Chicago.Dean shares his unique path into the hospitality world—from his family's deep roots in the industry to his early career in appraisal work that led to a passion for hotel investment. He offers a behind-the-scenes look at Sage Hospitality's growing independent hotel platform, including exciting properties like the Stanley Hotel in Estes Park and Circa 39 in Miami Beach.You'll also get an insider's preview of Dean's recent talk on deal-making, where he breaks down the complexities of hotel acquisitions, partnerships, and value creation—highlighting the transformative renovation of One Ocean Resort in Florida.If you're passionate about hospitality development, deal strategy, or just love hearing about iconic properties, this one's for you.Tune in now to hear:How Dean found his calling in hospitalityWhat's new with Sage and their growing portfolioA real-world case study of turning potential into profitThe value of independent hotel experiencesHow Sage marries design, operations, and investment to drive resultsWatch the FULL EPISODE on YouTube: https://youtu.be/60QBnHZtMtYJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Dean on LinkedIn: https://www.linkedin.com/in/dean-stambules-30a11046/Sage Hospitality Group: https://sagehospitalitygroup.com/For full show notes head to: https://themodernhotelier.com/episode/190Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Der Zürcher Rolf Siegrist lebt seinen Traum an Irlands wilder Küste. In der kleinen Ortschaft Ballycastle, der Grafschaft Mayo, kaufte er vor zwei Jahren ein geschichtsträchtiges Hotel direkt am Meer. Früher war es ein Nonnenkloster. Rolf Siegrist hat das Rampenlicht der Eventbranche gegen die raue Schönheit Irlands eingetauscht. Ballycastle heisst die Ortschaft und liegt im äussersten Nordwesten Irlands, in der Grafschaft Mayo. Dort führt der 52-Jährige ein charmantes Hotel. Das historische Gebäude diente einst als Nonnenkloster. Heute lädt es Gäste ein, inmitten der stillen Magie vergangener Zeiten und der atemberaubenden Natur Irlands neue Kraft zu tanken. Was treibt einen Grossstadtmenschen in die Abgeschiedenheit der irischen Küste? Er habe eine Veränderung im Leben gebraucht, sagt Rolf Siegrist: «Dieses Hotel hat mich gerufen und ich bin geblieben!» Die längste Küstenstrasse der Welt Das Hotel von Rolf Siegrist liegt am berühmten Wild Atlantic Way, einer der spektakulärsten Küstenstrassen Europas: «Von hier aus hat man einen atemberaubenden Blick auf den Atlantischen Ozean.»

In this episode, hosts welcome back Jeremy Wells, author, brand strategist, and co-owner of The Ozarker Lodge and the newly reimagined Parker Hotel in Colorado.Jeremy shares what it's been like since opening The Ozarker Lodge—lessons learned, community wins, and how indie spirit fuels every project. He also dives into his second book, Indie Hotels, a heartfelt blend of memoir and hospitality insights that's already making waves across the industry.Joining the conversation is Stephen Chan, co-founder of Eagle Point Hotel Partners, the investment group behind both The Ozarker Lodge and Parker Hotel. Stephen gives us a behind-the-scenes look at the $24M Parker property acquisition and talks trends in boutique hotel investing, including their new stealth-mode venture, Arbus Hospitality.We explore:How Jeremy and Stephen approach branding, design, and repositioningThe importance of community integration for boutique propertiesLessons from growing a hotel brand post-COVIDWhy the independent hotel scene continues to thriveThe future of ILC and its mission to inspire collaborationWatch the FULL EPISODE on YouTube: https://youtu.be/KuAExHR7BHAJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jeremy WellsJeremy on LinkedIn: https://www.linkedin.com/in/wellsjeremy/ Longitude°: https://longitudedesign.com/INDIE HOTEL: Why Hoteliers Are Breaking Free from Chains and Choosing Independence Book: https://www.amazon.com/INDIE-HOTEL-Hoteliers-Breaking-Independence/dp/B0CHL4713KStephen ChanStephen on LinkedIn: https://www.linkedin.com/in/stephen-chan-1b70142b/Eagle Point Hotel Partners: https://www.eaglepointhotels.com/For full show notes head to: https://themodernhotelier.com/episode/189Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts David Millili and Steve Carran sit down with the dynamic Meg Gutowski, Executive Director of the Independent Lodging Congress (ILC), live from ILC CONfab in Chicago. Meg shares her unconventional journey from catering weddings to leading one of the most vibrant communities in independent hospitality.She opens up about what makes ILC truly special—from building real partnerships with host properties to curating events where business gets done, but fun is never far behind. From rooftop cocktails to Miami shenanigans, you'll hear how Meg and the ILC team are redefining what it means to connect in this industry.Whether you're an independent hotelier, event producer, or just love hospitality done differently, this episode is packed with insight, laughs, and a whole lot of heart.Watch the FULL EPISODE on YouTube: https://youtu.be/DmZ_h4o24KMJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Meg on LinkedIn: https://www.linkedin.com/in/meg-gutowski-09b33972/ILC: https://ilcongress.com/For full show notes head to: https://themodernhotelier.com/episode/188Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

It's the 200th episode, and who better to celebrate with than the show's most frequent flyer—literally—Cat Meek! Restaurateur, sommelier, real estate investor, travel advisor, and Susan's sister, Cat shares the hilariously chaotic and wanderlust-filled story of her “adult gap year.” From a surprise St. Croix slideshow pitch to mimosa-fueled airport lounge reviews, it's a memory-loaded milestone you don't want to miss. What You'll Learn About: ✈️ How a missed seasonal business contract turned into a 25-trip travel spree

In this special edition of The Modern Hotelier: Hospitality's Most Engaged Podcast, David Millili, Steve Carran, and Jon Bumhoffer take a moment to pause, reflect, and look ahead as we hit the halfway point of 2025.From standout interviews and hotel experiences to hilarious behind-the-scenes moments and the hustle of live events, the trio shares their favorite memories, biggest surprises, and what it really takes to keep the podcast (and media company!) running at full throttle.Highlights include:Why laughter has become the heartbeat of the showBehind-the-scenes chaos (and joy) from filming hotel experiencesFavourite guests—from heartfelt conversations to industry game-changersWhat they've learned as hosts, producers, and friendsWho they dream of interviewing nextThis isn't just a recap—it's a celebration of hospitality, creativity, and the people behind the stories.Tune in to laugh with us, learn with us, and see where we're heading next.Watch the FULL EPISODE on YouTube: https://youtu.be/X3xEpY8dxZkJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/187Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Sie wollten eigentlich nur Urlaub machen. Aber als der Wagen von Melissa und Rick auf der Landstraße liegen bleibt, ist das Berliner Ehepaar zu einem unfreiwilligen Aufenthalt gezwungen. In einer nahegelegenen Ortschaft finden sie eine Werkstatt und eine Unterkunft. Doch noch während sie sich einrichten, passieren in dem kleinen Örtchen sehr seltsame Dinge, für die sie keine Erklärung haben. Was geschieht hier? Hat der Hotelier etwas damit zu tun? Oder der Werkstattbesitzer? Mit wachsender Sorge fragen sich die beiden, was sich um sie herum abspielt. Am liebsten würden sie verschwinden, aber noch ist ihr Auto nicht repariert…

In this episode, we sit down with Michael Cole, the Director of Sales and Marketing at the iconic Warwick Melrose Dallas, to explore how this historic hotel has gracefully evolved over the past century. From its roots as 1920s apartments to a luxurious modern-day destination, Michael shares the rich story behind the walls—and what makes this hotel truly one of a kind.What you'll hear about in this episode:How Michael accidentally fell into hospitality—and stayed for 32 yearsWhy the Presidential Suite still feels like stepping back in timeThe recent additions: a brand-new spa, outdoor pool, and 5,500 sq ft ballroomHow the hotel flawlessly blends old-world charm with modern luxuryWatch the FULL EPISODE on YouTube: https://youtu.be/zHJX_H3-_JUJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Michael on LinkedIn: https://www.linkedin.com/in/michael-cole-96a08b20/Warwick Melrose - Dallas: https://www.warwickhotels.com/For full show notes head to: https://themodernhotelier.com/episode/186Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

'This is really bad optics...'Research Director at the Centre for Migration Control, Rob Bates, reacts to revelations that a senior Labour politician has pocketed cash from a hotelier who made millions housing asylum seekers. Hosted on Acast. See acast.com/privacy for more information.

Chuck Kelley is a seasoned hotelier who's done it all—from F&B to executive leadership across the globe. Now a partner at Cayuga Hospitality Consultants, he helps independent hotels tackle their trickiest challenges. Susan and Chuck talk about career pivots, consulting pitfalls, and crispy critters.

In this live episode of The Modern Hotelier, Steve Carran and David Millili sit down with Jason Jenkins, Vice President & Managing Director of the Americas, HRS, to talk all things hotel tech—from AI-powered upselling to seamless system integration.Whether you're a HITEC veteran or a tech-curious hotelier, this episode gives you a front-row seat to how HRS is streamlining operations and enhancing the guest experience in a rapidly evolving landscape.In this episode, you'll learn about:Jason's HITEC experience and what's trending in 2025How HRS is using AI and automation to improve workflows and guest experiencesThe benefits of HRS's in-house AI platform—from data security to eliminating third-party integrationsWhy system integration is still a challenge and how HRS is simplifying itHow LTE-enabled mobile ordering boosts efficiency and revenueThis is one episode you don't want to miss—straight from the show floor with insights that could shape your tech strategy this year.Watch the FULL EPISODE on YouTube: https://youtu.be/9w05FN3UAYAThis episode is sponsored by Americas, HRS: https://hrsinternational.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jason on LinkedIn: https://www.linkedin.com/in/jason-jenkins/ Americas, HRS: https://hrsinternational.com/For full show notes head to: https://themodernhotelier.com/episode/182Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Mahwish Saleem, Head of Sales at FCS Solutions, to explore how hotels can streamline operations, enhance efficiency, and improve guest satisfaction—all by simplifying their tech stack.Mahwish shares her first impressions of HITEC, what excites her about the future of hotel tech, and how FCS is helping hoteliers stay ahead in an increasingly complex digital landscape.What you'll learn in this episode:Mahwish's first HITEC experience and why it's more than just a trade showHow FCS Solutions helps hotels improve operations and guest serviceWhy reducing the hotel tech stack is becoming a top priorityHow automation and AI are driving productivity in housekeeping and maintenanceWatch the FULL EPISODE on YouTube: https://youtu.be/OQLYoLfKBNM This episode is sponsored by FCS Solutions: https://www.fcshub.com/enJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mahwish on LinkedIn: https://www.linkedin.com/in/mahwish-saleem-17ab1283/?originalSubdomain=ca FCS Solutions: https://www.fcshub.com/enFor full show notes head to: https://themodernhotelier.com/episode/184Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today, Steve Carran and David Millili sit down with Tony Ross, Director of Sales at Craftable, to talk about how technology is helping operators tackle today's biggest hospitality challenges — especially rising costs and profit pressure.Tony brings decades of industry experience and shares how Craftable is streamlining operations, cutting down bloated tech stacks, and helping hotels make smarter, faster decisions with AI and automation.What You'll Learn in This Episode:Why “profit pressure” is one of the biggest challenges in hospitality right nowHow Craftable is helping operators manage rising food and labour costsThe role of AI in automating invoice processing and GL codingHow Craftable simplifies integration and helps reduce your tech stackWhat Craftable is promoting at HITEC and what's next for the companyWatch the FULL EPISODE on YouTube: https://youtu.be/yQbyFZraJRIThis episode is sponsored by Craftable: https://craftable.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tony on LinkedIn: https://www.linkedin.com/in/jaross1/Craftable: https://craftable.com/For full show notes head to: https://themodernhotelier.com/episode/183Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today's episode features hosts Steve Carran and David M., broadcasting from the iconic Dallara IndyCar Factory in Indianapolis with special guest Jason Craparo, CEO of Hovr—the company revolutionizing hotel websites with video storytelling.We dive into:How Hovr helps guests' book with confidence through seamless video integrationThe power of generative AI to supercharge marketing decisionsHow easy it is to implement Hovr with just one line of codeWhy video storytelling boosts engagement, CTRs, and direct bookingsWhat hotels get wrong about content—and how Hovr flips the scriptIf you're a hotel marketer, tech innovator, or hospitality pro looking to level up guest experience and conversion—this one's for you.Watch the FULL EPISODE on YouTube: https://youtu.be/8gyq2G17m5sThis episode is sponsored by Hovr: https://gethovr.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jason on LinkedIn: https://www.linkedin.com/in/jasoncraparo/Hovr: https://gethovr.com/For full show notes head to: https://themodernhotelier.com/episode/179Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode of The Modern Hotelier, we're live from the Dallara IndyCar Factory at HITEC—and yes, the cars are as fast as the tech talk.We're joined by Phil Crawford, Head of Hospitality at Adyen, who dives into how they're reshaping the future of payments for the hotel industry.From solving the chaos of fragmented systems to leveraging true AI (not just buzzword fluff), Phil breaks down how Adyen's unified commerce approach is creating seamless, data-driven guest experiences. He shares real-world applications—from fraud prevention to global API integrations—and how they're listening to their clients to build smarter, faster, and more flexible tools.Whether you're a hotelier struggling with outdated systems or just a tech geek who loves a good innovation story, this episode is packed with insights you can't afford to miss.Tune in for: Behind-the-scenes of Phil's first HITEC How Adyen is building payment solutions hotels actually need What AI should really look like in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/2z2e61p_Xds This episode is sponsored by Adyen: https://www.adyen.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Phil on LinkedIn: https://www.linkedin.com/in/crawfordphil/Adyen: https://www.adyen.com/For full show notes head to: https://themodernhotelier.com/episode/181Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're joined by a hospitality tech powerhouse: Robert Dawson, Chief Strategist and Product Officer at IRECKONU.Robert shares his journey from front desk college job to C-suite, how he fell in love with the hotel industry, and why solving fragmented data problems became his mission. We talk all things AI, automation, data management, and CRM evolution — and what's making waves at HITEC this year.We talk about:Why the entrepreneurial section at HITEC is the place to beThe real opportunities (and limits) of AI in hospitalityWhat IRECKONU is doing to turn data into real guest engagementWatch the FULL EPISODE on YouTube: https://youtu.be/7X3r0-OPuWc This episode is sponsored by IRECKONU: https://ireckonu.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Robert on LinkedIn: https://www.linkedin.com/in/hospitalitytechnologyexecutive/IRECKONU: https://ireckonu.com/For full show notes head to: https://themodernhotelier.com/episode/180Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this second batch of HITEC interviews, Susan invites a new group of hotel tech leaders into the Top Floor recording booth to deliver their best Elevator Pitches—and a few unforgettable stories. From AI-powered concierges to spa booking solutions and a piano-playing manager who couldn't play piano, this episode blends industry insight with plenty of personality. Plus, you'll find out exactly how a monkey became part of a hotel's guest communication demo. Featured guests: James Hansen, Vice President of Business Development, REECO Eric Lutz, Co-Founder & CEO, OLIVE Shawn Tarter, President, RealTime Reservation Mark Cederloff, CEO, VSR Network Technologies Mike Medsker, Founder, SIV Jen Barnwell, President, Curator Hotel & Resort Collection Tess McGoldrick, Senior Vice President, Travel & Hospitality, Revenue Analytics Tanya Pratt, Global Vice President, Oracle Hospitality Stephen Chen, CEO, Phunware

In this special HITEC 2025 edition of The Modern Hotelier: Hospitality's Most Engaged Podcast, hosts David Millili and Steve Carran sit down with Dan Bell, VP of Hotels and Resorts at Agilysys, for an energized and insightful conversation straight from the show floor.Dan shares his journey from his blue-collar roots in Easton, Pennsylvania, to leading hospitality tech innovation at Agilysys. He opens up about what drives him, his favorite city in the world, and the lessons he still carries from his early days in restaurant tech. The trio also dives into the transformative power of integrated, guest-focused technology—and how forward-thinking hoteliers are boosting revenue, efficiency, and experience through modern solutions.From intelligent guest profiles and PMS innovation to post-sale support and the future of hospitality service, this episode is packed with insights for industry leaders who want to stay ahead.You'll learn:Why Dan believes singular industry focus is the key to better techHow Agilysys is redefining the guest experience with end-to-end solutionsThe importance of collaboration between sales, development, and operatorsWhat post-sale service really looks like when it's done rightWatch the FULL EPISODE on YouTube: https://youtu.be/F135XFiPjgY This episode is sponsored by agilysys: https://www.agilysys.com/en/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Dan on LinkedIn: https://www.linkedin.com/in/dan-bell-01a6055/agilysys: https://www.agilysys.com/en/For full show notes head to: https://themodernhotelier.com/episode/178Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of The Modern Hotelier, we're live from the iconic Dallara IndyCar Factory in Indianapolis, joined by Tristan Gadsby, CEO of Alliants, and Alberto Santana, CRO of Alliants.Together, we explore how hospitality is shifting gears from clunky, fragmented tech to seamless, guest-first experiences. From reinventing contactless solutions post-COVID to ditching plastic key cards in favor of NFC technology, Alliants is helping hotels rediscover what true hospitality feels like—personal, powerful, and friction-free.Learn how:Resorts World Las Vegas revamped their tech stack for an end-to-end contactless experience.NFC keys are revolutionizing guest access (and finally working in elevators).Hotels can personalize stays before the guest even arrives—boosting revenue and delight.The outdated idea of “reception” is being replaced with something much more human.And don't miss Alberto's fiery take on why hospitality needs to break up with transactions and start having real conversations.Whether you're a tech-savvy GM or just curious about the future of hotel experiences, this is the episode that connects the dots between innovation and true hospitality.Watch the FULL EPISODE on YouTube: https://youtu.be/NWvNNOdcMbIThis episode is sponsored by Alliants: https://www.alliants.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tristan GadsbyTristan on LinkedIn: https://www.linkedin.com/in/tristangadsby/Alliants: https://www.alliants.com/ Alberto SantanaAlberto on LinkedIn: https://www.linkedin.com/in/mrsantana/For full show notes head to: https://themodernhotelier.com/episode/177Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today, we sit down with Will Gilbert, co-founder of Bodhi, a groundbreaking platform transforming hotel operations through AI, automation, and integration.With over 25 years of system integration experience, Will shares how Bodhi acts like a virtual technician, working 24/7 to ensure every device in a hotel—regardless of brand—is functioning flawlessly. From a universal guest app that requires no downloads to a powerful AI "Super Agent" processing hundreds of thousands of data points every second, Bodhi is solving problems hotels didn't even know they had.We dive into:The challenges of integration and how Bodhi stays one step aheadHow AI is actually being used—no fluff, just functionThe power of real-time data across lighting, HVAC, locks, and PMS systemsTheir new innovations debuting at HITEC (hint: three layers of AI!)Why the guest experience starts before they even speak upWatch the FULL EPISODE on YouTube: https://youtu.be/-eapkMzXYrQ This episode is sponsored by Bodhi: https://www.gobodhi.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/Bodhi: https://www.gobodhi.com/For full show notes head to: https://themodernhotelier.com/episode/176Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode recorded live at HITEC, we sit down with Estella Hale from Zucchetti North America to talk all things innovation, automation, and integration in hotel tech. With more than 15 years of HITEC experience under her belt, Estella shares insider insights into how Zucchetti is reshaping the hospitality tech landscape in North America.In this episode, we cover:How Zucchetti brings European tech excellence to North American hotelsHow generative AI is being used for translations, chatbots, and impactful visualsThe industry's ongoing challenge with tech integration—and how Zucchetti addresses itWhy integration should go beyond the “minimum common denominator"Creating data lakes to improve revenue decisions and future-proof hotel operationsWatch the FULL EPISODE on YouTube: https://youtu.be/h2ORBFn6oI0 This episode is sponsored by Zucchetti North America: https://www.zucchetti.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Estella on LinkedIn: https://www.linkedin.com/in/estellahale/Zucchetti North America: https://www.zucchetti.com/For full show notes head to: https://themodernhotelier.com/episode/175Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Hosts Steve Carran and David M. sit down with the powerhouse women behind the movement, including Mercedes Blanco and Silvia Camarota, the co-founders of Women in Travel Thrive. They share the inspiring story of how a grassroots idea born during the pandemic became a global nonprofit that's transforming the travel and hospitality industry — one Day of Impact at a time.You'll also hear from participants like Rachel Kooyman, who found community and purpose through volunteering, and guest speakers like Cezary Pietrasik, author of Homo Idioticus, and Syama Bunten, CEO of Big Delta Capital and host of the Getting Rich Together podcast, who speak powerfully on fighting bias, building financial freedom, and leading with intention.From the birth of a movement to a retreat in Costa Rica, this episode dives into purpose-driven leadership, empowering stories, and what it really means to thrive together.Key Topics Covered:Why Day of Impact has become a signature moment for the communityHow Women in Travel Thrive is closing the gender gap without gatekeepingReal talk on financial empowerment, conformity bias, and redefining successTips for building wealth, confidence, and community — on your own termsWatch the FULL EPISODE on YouTube: https://youtu.be/Ixuxu3i9N1IThis episode is sponsored by Alliants: https://www.alliants.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mercedes BlancoMercedes on LinkedIn: https://www.linkedin.com/in/mercedesblancoanton/ Women in Travel Thrive: https://womenintravelthrive.com/ Silvia Camarota Silvia on LinkedIn: https://www.linkedin.com/in/silviabcamarota/Women in Travel Thrive: https://womenintravelthrive.com/ Cezary Pietrasik Cezary on LinkedIn: https://www.linkedin.com/in/cezary-pietrasik/Syama BuntenSyama on LinkedIn: https://www.linkedin.com/in/syamameagher/Big Delta Capital: https://www.bigdeltacapital.com/Rachel KooymanRachel on LinkedIn: https://www.linkedin.com/in/rachelkooyman/Women in Travel Thrive: https://womenintravelthrive.com/For full show notes head to: https://themodernhotelier.com/episode/174Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Hosts Steve Carran and David M. sit down with Noelani Schroy, VP of Global Territory Sales at Onyx CenterSource. Broadcasting from the bustling trade show floor in Indianapolis, Noe shares how Onyx is transforming the often-complicated world of hotel commission payments into a seamless experience for both hotels and travel agencies. They dive into:Why HITEC feels like a “dysfunctional family reunion” (in the best way)How Onyx removes the friction from B2B commission paymentsThe role of travel agents in today's direct booking vs. OTA conversationThe launch of Onyx Insights, a data-driven solution to help hotels grow and retain agency partnershipsWatch the FULL EPISODE on YouTube: https://youtu.be/e16U0nky9m8This episode is sponsored by Onyx CenterSource: https://www.onyxcentersource.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Noelani on LinkedIn: https://www.linkedin.com/in/noelanib/Onyx CenterSource: https://www.onyxcentersource.com/For full show notes head to: https://themodernhotelier.com/episode/173Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're coming to you from the floor of HITEC in Indianapolis, where Steve Carran and David Millili sit down with Kevin Bidner, CEO of Hotel Communication Network (HCN).Kevin shares the incredible journey from being a serial tech entrepreneur to disrupting the hospitality industry with an innovative, guest-centric solution: in-room tablets that redefine hotel communication. Discover why HCN's technology is quickly becoming the global standard, how it's solving the decades-old problem of digital guest engagement, and how it's now accessible to hotels of all levels through an ad-subsidized model.We also dive into HCN's latest breakthrough: a conversational AI concierge that speaks every language, solves problems instantly, and helps guests explore the city — revolutionizing the travel experience from the inside out.What You'll Learn in This Episode:Why hotel apps fall short, and tablets win the engagement battleHow HCN became the global leader after acquiring CraveThe real impact of guestroom tablets on satisfaction and hotel revenueHow AI is transforming the hotel experience — in-room and beyondThe bold vision to become “the concierge to the world”Watch the FULL EPISODE on YouTube: https://youtu.be/TU0bR74Jpd0 This episode is sponsored by HCN: https://hcn-inc.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Kevin on LinkedIn: https://www.linkedin.com/in/kevinbidner/HCN: https://hcn-inc.com/For full show notes head to: https://themodernhotelier.com/episode/172Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this HITEC Trade Show edition, Steve Carran and David Millili sit down at the MeetingPackage booth with Tania Sidokpohou, Partnerships Director at MeetingPackage. With a rich background in digital marketing and hospitality tech—from Cloudbeds to APO—Tania shares how she's helping redefine the group booking space.We unpack:The power of partnership ecosystems: How tech and distribution partners each play a roleMeetingPackage's focus on ease of integration and API-driven scalabilityHow hotels can enhance existing sales and catering tools like Opera and Event Temple with a digital front doorThe upcoming launch of MeetingPackage Pay and what it means for frictionless transactionsWhy now is the time to digitize the meetings and events space—and how MeetingPackage is leading the chargeWatch the FULL EPISODE on YouTube: https://youtu.be/L64fbBYG5fg This episode is sponsored by MeetingPackage: https://meetingpackage.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tania on LinkedIn: https://www.linkedin.com/in/taniasidokpohou/MeetingPackage: https://meetingpackage.com/For full show notes head to: https://themodernhotelier.com/episode/171Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Live from the buzzing HITEC trade show floor, The Modern Hotelier sits down with Darien Long, SVP of Specialty Access Control at dormakaba — and trust us, this isn't your average corporate interview.From growing up in small-town Texas with a love for sunsets and strong coffee to running a 250-person team in a global powerhouse, Darien's journey is packed with grit, charm, and game-changing insights.In this episode, you'll discover:The best advice she ever got (spoiler: it's about money vs. experience) Why fashion-forward PPE should be a thing (yes, really) The future of hotel access, cloud tech, and how AI could transform your next stay Tune in to find out why access control is no longer just about locks — it's about experience.Watch the FULL EPISODE on YouTube: https://youtu.be/OvJp0-_L9hs This episode is sponsored by dormakaba: https://www.dormakaba.com/us-en Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Darien on LinkedIn: https://www.linkedin.com/in/darienlong/dormakaba Americas: https://www.dormakaba.com/us-enFor full show notes head to: https://themodernhotelier.com/episode/170Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David Millili and Steve Carran sit down with Dino Pietropaolo, the dynamic Chief Technology Officer at Optii. From global tech ventures to co-founding a cybersecurity firm, Dino's journey into hospitality tech is anything but ordinary.We dive into how AI can truly revolutionize hotel operations—not just through automation but by enhancing the human connection. With practical insights and a few laughs (and even a surprise gift!), this is an episode you won't want to miss.In this episode, you'll learn:How Dino's background in cybersecurity and big data led him to hospitalityWhy hospitality is slow to adopt AI, and how that's changing fastThe difference between buzzword AI and AI that actually drives business outcomesHow Optii's new tools let hotels automate job requests with voice, pictures, and natural languageWhat “job automation through AI” really means and why resolution time mattersWhy personalization is the overlooked secret to guest experienceWatch the FULL EPISODE on YouTube: https://youtu.be/Bx65jDNyedcThis episode is sponsored by Optii: https://www.optiisolutions.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Dino on LinkedIn: https://www.linkedin.com/in/dinopietropaolo/Optii: https://www.optiisolutions.com/For full show notes head to: https://themodernhotelier.com/episode/168Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special HITEC edition of Top Floor, we're riding the elevator with hospitality tech leaders who know how to make a pitch. From PMS platforms to AI concierges, we cover real-world tools and real-life chaos, including fainting coworkers, bat encounters, and nightclub drama. Whether you're here for the insights or the insanity, this episode delivers both! Featured in Part One: David Fox with Quore Mark Lewis-Brown with Zucchetti North America Estella Hale with Zucchetti North America Christian Arias with Hapi Doug Ralston with True Omni Ethan Wiseman with Sabre Sandrine Zechbauer with RMS