Most People Don't... But You Do!

Podcast Episode Summary:Guest: Jimmy Vetrano – Founder & CEO of 2626 Digital | Co-Owner of Sushi Hall ChicagoLocation: Chicago, ILFun Fact: Jimmy launched his full-scale digital agency after leaving a high-stress political post and now runs both a growing agency and a top-rated sushi restaurant.

#180 Podcast Episode SummaryEpisode Title: Work Hard. Care Even Harder. The John Harper BlueprintGuest: John Harper, Co-Founder & President, Global Hotel AdvisorsHost: Bart Berkey, Founder of Most People Don't, LLCIn this deeply personal and inspiring episode, Bart reconnects with longtime friend and hospitality icon John Harper—a man whose leadership legacy stretches from early Hyatt days to key executive roles at The Ritz-Carlton and Marriott International, and now, as co-founder of Global Hotel Advisors.The conversation dives into the heart of what makes a leader truly respected: humility, adaptability, emotional intelligence, and a relentless drive to serve others. John shares not only leadership tactics but life lessons—from his father's immigrant story to coaching soccer, mentoring teams, and making the leap from corporate to entrepreneurship with purpose.Be the person who clears off someone else's windshield.– A snowstorm story from the early Hyatt days becomes a defining example of unprompted kindness and servant leadership.Work hard. Care harder.– John's drive came from his father's example: hustle paired with the ability to “turn it off” and be present with family. It's about intensity matched with balance.Great leaders adapt to their team—not just expect the team to adapt to them.– Success comes from meeting people where they are and building trust, not commanding compliance.Leadership is earned, not assigned.– Titles don't make people follow you. Trust, protection, and empowerment do.Operational excellence requires curiosity.– John's secret to growing was listening deeply—even in meetings where his own role wasn't central. Every detail, even chillers and boiler redundancy, became useful knowledge later.Push for the piano.– A wild idea to put a pianist at the Reagan airport gate taught John the importance of creating moments of luxury—and of not giving up too soon on big ideas.Sometimes, the boldest career move is the personal one.– Leaving Marriott wasn't driven by dissatisfaction—it was about personal alignment, balance, and doing what he always dreamed of.Service excellence starts with culture.– No matter the building, brand, or design, it's the people who make the guest write the thank-you letter. Invest in them.“Most people don't take advantage of what's happening around them. But if you stay curious, if you observe, you can grow faster than you ever imagined.”More about https://globalhoteladvisors.comConnect with John Harper here: https://www.linkedin.com/in/john-harper-8571804/Additional stories about PEOPLE THAT DO... https://mostpeopledont.com

Bart responds to a powerful question he hears all the time:“How do we remember how we felt after the keynote, the workshop, the kickoff? How do we keep that energy alive after we go back to our day-to-day?”

Podcast Summary: Chef Duff Goldman – Just a Guy Doing What He LovesGuest: Chef Duff Goldman, celebrity baker, entrepreneur, and TV personalityHost: Bart Berkey, Founder of Most People Don'tEpisode Theme:"Most People Are Really Cool." Chef Duff shares his journey of authenticity, kindness, and creativity—proving that success comes not from chasing profits but from following one's passions and treating people right.Key Learnings & Takeaways:1. Overcoming Anxiety and Self-DoubtWe are all wired for anxiety, a survival instinct from our ancestors. The key is recognizing it as normal rather than something to feel guilty about.Many people live in a "cage of self-doubt," preventing them from reaching their full potential. Acceptance is the first step toward breaking free and creating great things.2. Following Your Heart Is Simple, but Not EasyDuff references Moana as an example of how following your heart is a basic yet challenging concept.He emphasizes the importance of ignoring societal currents that try to dictate what we should do and instead embracing personal passions.3. Shifting Life's Focus: From Self to OthersBecoming a father changed Duff's perspective—his daughter is now the center of his universe.This shift makes life less self-centered and more fulfilling, driving him to work with purpose, not just for financial gain.4. Kindness is Strength, Not WeaknessDuff believes most people are inherently good, despite society and media painting the world as dangerous.He encourages choosing kindness, even in business, and notes that a culture of fear and transactional interactions have eroded true hospitality.A standout moment: On Kids Baking Championship, he didn't correct a child when he misidentified their cake design—he adjusted and reinforced their confidence instead.5. Authenticity in Business & LeadershipDuff's cake business was built on passion and creativity, starting as a way for musicians to support themselves.He hired art students and creatives who helped elevate his cakes to a new level.A key lesson: Let competent people do what they're best at. He acknowledges that he wasn't a great businessman initially but learned to delegate and trust others.6. The Hospitality Industry Needs to Loosen UpDuff critiques the fear-driven, robotic customer service culture in many industries, particularly travel and hospitality.He urges companies to encourage genuine human interactions, as authenticity makes all the difference in customer experiences.7. The Impact of Television on His SuccessWhile Charm City Cakes was already well-known in Baltimore, TV was the game-changer for Duff's global brand.He learned that being on TV is a craft—and his biggest compliment is when people say he's the same person in real life as on screen.8. Future Plans & Business GrowthDuff is launching a new deli at the Atlanta Airport—a dream he's had for years.His cookbooks (Duff Bakes, Super Good Baking for Kids, and Super Good Cookies for Kids) focus on the science and fun of baking.His band will be playing in Vegas at the International Baking Industry Expo.Final Thought: Most People Are Really CoolWhen asked to complete the sentence “Most people don't __,” Duff flipped it:**"Most people are really cool."**He believes most people are kind, generous, and willing to help others, despite how society portrays the world.He encourages looking for moments of goodness and supporting others through small acts of kindness—whether it's a simple smile, a few dollars for someone in need, or a moment of empathy.More about Duff here: https://www.duff.com/More about Most People Don't here: https://bartaberkey.com

#176 Podcast SummaryIn this conversation, Bart Berkey interviews Joe Hummel, CEO of Twin Peaks Restaurants, discussing leadership, business growth, company culture, and the evolution of the restaurant industry. Recorded live from the Ford Center in Frisco, Texas.Joe shares his journey from working in distribution to becoming an operator and later a franchisor. He highlights how he and his partners saw an opportunity in Twin Peaks, a brand with only 14 locations at the time, and transformed it into a rapidly expanding, publicly traded company.They explore the DNA of Twin Peaks, which emphasizes a narrow and deep focus—meaning they stay true to a core identity rather than trying to appeal to everyone. The discussion also touches on:Twin Peaks' guest experience—offering craveable, bold food and drinks in an immersive lodge setting.The importance of culture and empowerment—how listening to employees, particularly Twin Peaks Girls (TPGs), and franchisees drives innovation and retention.The evolution of the brand—why constant innovation and adapting to a new generation of customers are crucial to sustaining long-term success.Success comes from understanding the operations—whether it's running a distribution network, a restaurant, or an office.If leaders aren't close to their business, they lose touch with what makes it work.If leadership stops being the customer, the brand will fail.Every decision—from menu innovation to service standards—should be based on what a customer wants and expects.Twin Peaks evolved by maintaining core brand elements while innovating on experience (e.g., adding patios, larger bars, better TVs).Franchisees were given the freedom to test new ideas as long as they fit within the brand's identity.Employees need ownership, accountability, and opportunities to grow.At Twin Peaks, team members start in entry-level roles and grow into leadership positions because of a culture that fosters development.Small details create exceptional customer experiences—from a perfectly timed drink order to the right TV station being on.Leaders at Twin Peaks notice everything—if a TV isn't on, if a drink isn't served right, or if the atmosphere isn't perfect.Most businesses fail because they stop paying attention to the details and assume customers won't notice.Twin Peaks thrives because they care—about details, customers, employees, and evolution.Twin Peaks constantly asks, what's the next big thing?—from cocktail trends to guest experience.Twin Peaks' success isn't accidental—it's the result of strong leadership, attention to detail, innovation within brand values, and a relentless focus on customer experience. Joe Hummel's leadership style of operating from the ground up, empowering his team, and always evolving is a model that any leader can apply to build a lasting, successful business.Key Actionable Learnings1. Be an Operator, Not Just a Leader2. The Best Leaders Put Themselves in the Customer's Shoes3. Growth Requires Innovation, but Within Your DNA4. Empower Your People, and They'll Drive the Brand Forward5. The Details Are the Difference Between Good and Great6. “Most People Don't Care… But That's Why We Win”7. “What's Next?” – Stay Ahead of the CurveConnect with Joe Hummel here: https://www.linkedin.com/in/joe-hummel-44b875b/Follow Twin Peaks Restaurants here:https://www.linkedin.com/company/twin-peaks-restaurants/

Podcast Summary: Episode 175 In this special solo episode of "Most People Don't... But YOU Do!", Bart opens up about his feeling of anxiousness, the negative impact of doomscrolling, and the importance of resetting the mind to focus on positivity and "good things." Instead of having a guest, Bart felt compelled to share uplifting thoughts, hoping to remind listeners that despite life's challenges, they are doing great and can continue to become even better.Avoid looking at your phone immediately upon waking. The news and social media can bring unnecessary stress.Take time to deliberate your day—set your mindset before external influences take over.Simple actions can shift your perspective and improve your mood.There's uncertainty in the world—economic changes, workplace challenges, personal stressors—but maintaining focus is key.Focusing on others can help you get out of your own head.Simple acts—volunteering, buying a coffee for someone, or even holding a door open—can uplift both you and those around you.Many people face career changes and job loss, but losing a job does not define your worth.Remind those around you (and yourself) that you are remarkable, not redundant.Moments of awe remind us of the beauty and resilience in the world.Challenge: Stop, look up, and find your awe—something that makes you pause and appreciate life.✅ You are doing great.✅ Choose Happy.✅ Stay focused and do what most people don't.✅ Pass on encouragement—someone else may need to hear it.If you ever need to hear it again, reach out to Bart at Bart@MostPeopleDont.com or 301-312-1600.Join us, treat yourself, and others for warmth, fun, connectivity, and positivity on the INAUGURAL KINDNESS CRUISE - December 2025. https://protourcruises.com/kindness-cruise

Podcast Summary: Kasie Provencal I met Kasie in Punta Cana. She showed me kindness. We traveled together out of the country and again, she showed me kindness. She literally almost "held my hand" to teach me the most efficient ways to travel during our journey. She "does" what "Most People Don't". There was no benefit to her being nice to me. There were not any expectations. She simply wanted to help make my experience better.In this episode of Most People Don't... But You Do, Bart Berkey interviews Kasie Provencal, owner of Pro Tour and Cruises, a travel company specializing in group travel experiences. We discuss her journey into the travel industry, the power of creating lasting memories, the importance of removing blinders in life, and how kindness fuels her mission. They also introduce the upcoming Kindness Cruise, an initiative born from Kasie's passion for bringing people together in meaningful ways. She found her calling in travel after realizing the power of designing and facilitating unforgettable experiences. Memories last far longer than material possessions—investing in experiences fosters deeper connections and personal growth. Her career took off because she refused to let great ideas sit on the shelf. She recognized gaps in customer service in the travel industry and built her business by addressing those needs. She took the initiative to turn the Kindness Conference into a year-round effort, leading to the Kindness Cruise.THE KINDNESS CRUISE The Kindness Cruise will be an eight-day experience on the brand-new Norwegian Aqua, sailing in December. It's designed for people who want to recharge, immerse themselves in kindness-focused discussions, and connect with like-minded individuals. Activities include group dinners, guided workshops, and opportunities to reflect on and amplify kindness in life and business.

Deborah Price – Giving What You Need, Elevating Others, and Figuring It OutIn this episode of Most People Don't… But YOU Do, I sit down with Deborah Price, an entrepreneur, giver, and connector who has built multiple businesses, including Cozy Faux and Merch Madness Group. We dive into her journey from Cleveland to Los Angeles, where she transitioned from makeup artistry to running a company with 50 employees, all while mastering the art of "figuring things out."Deborah shares powerful insights on the importance of giving what you need to receive, the value of confidence over credentials, and how thoughtful giving creates lasting impact. She also discusses her philanthropic efforts in the wake of the recent LA wildfires, where she has helped provide comfort through her Cozy Faux blankets.Tune in for an inspiring conversation on elevating others, making people feel seen, and embracing life's unexpected turns with resilience and generosity.

Summary:In this engaging and forward-thinking conversation, Bart Berkey sits down with Adam Mogelonsky, a hospitality consultant specializing in luxury hotels. Adam shares his deep knowledge on future trends, wellness, and how hotels must evolve to meet the demands of new generations. They discuss how hotels can offer more than just premium service—they must anticipate trends, integrate holistic wellness, and rethink traditional offerings to stay ahead of the curve.Adam also reveals how demographic shifts, changing consumer expectations, and longevity science will reshape luxury hospitality. The conversation touches on everything from intermittent fasting and biohacking to regenerative tourism and how hotels can create "constellations of trends" rather than linear improvements. All Organizations Must Think 5-10 Years Ahead Most luxury hotels already know service and hospitality inside out. What they need is future-proofing—insights into trends that will shape guest preferences in the next decade. Younger generations prioritize health, sustainability, and personalization, which will push hotels to evolve beyond traditional offerings like extravagant breakfasts and standard wellness amenities. Wellness is More Than Just Yoga Mats & Filtered Water True wellness experiences go beyond token gestures like yoga mats and infused water. They need scientific backing, innovation, and personalization. Future wellness offerings may include biometric tracking, AI-driven fitness guidance, structured water, longevity-focused cuisine, and in-room recovery technology. The Future is Experience-Driven & Science-Backed Travelers are looking for transformative experiences, not just a place to stay. Hotels that integrate holistic health, regenerative tourism, and personalized well-being solutions will lead the industry. A great example is Babylonstoren in South Africa, a resort that offers immersive culinary farming, regenerative wellness, and hands-on guest experiences—a model for the future of hospitality.Adam challenges us to think critically: Are we designing hotels (and our own lives) for today, or for the future? The answer will determine which brands, experiences, and people thrive in the years ahead.SPONSORSHIP:Thank you to our sponsor: Wellevate Experienceshttps:https://kellybishopwellevateexperience.comThe overall goal of Wellevate Experiences is to bring a sense of wellness and positive mental well-being to the events, hospitality, and travel industry and provide an understanding of the emotion and impact to Pick Positive and practice Self-Love.  

How do you achieve over 33K LinkedIn connections organically? You post authentic messages of personal journeys especially during the opening of Resorts World Las Vegas.How do you volunteer your time, participate in boards, and do your job exceptionally well? Listen to Shannon's advice and strategies on how to lead and balance in her industry.In this episode of Bart Berkey's podcast, "Most People Don't... But You Do!", Bart sits down with Shannon McCallum, Vice President of Hotel Operations, Resorts World Las Vegas.Shannon is celebrated for her exceptional strengths, including her strategic vision, unwavering dedication, and ability to inspire those around her.Her reputation as a transformative leader precedes her, with colleagues and industry peers alike recognizing her as a beacon of innovation and excellence.Shannon's leadership style is characterized by her servant leadership approach, where she prioritizes the growth and well-being of her team members.She believes in leading by example, fostering a culture of trust, and empowering her team to achieve their fullest potential. Her numerous board memberships reflect her commitment to giving back to the community and driving positive change across various sectors.As a C-level executive, Shannon has successfully navigated the complexities of the hospitality industry, steering Resorts World Las Vegas to new heights with her forward-thinking strategies and customer-centric mindset.Join Bart and Shannon as they delve into her inspiring career, the pivotal decisions that shaped her path, and the lessons she has learned along the way.Connect with her on LinkedIn:https://www.linkedin.com/in/shannon-mccallum-09ba7a8/More about Resorts World Las Vegas:https://www.rwlasvegas.com/Listen to more episodes of the podcast here:https://bartaberkey.com/podcastThank you to our Sponsor: Merch Madness Grouphttps://merchmadnessgroup.espwebsite.com/

Most of us have been tourists on vacation standing in front of a monument or a place of interest for a brief second to capture a photo to document that "we were here or there".   Imagine instead, taking the time, not to just take the photo, but to be present.    Deliberately focused to actually see and experience & take it all in.   This is exactly what these three friends have been doing for years all across the globe.     In this podcast episode, Bart introduces three friends, Mark Ascher, Phil Becker, and Mike Burnstein, who share their adventurous stories about motorcycle trips and mountaineering.   Their adventures emphasize the importance of community, curiosity, and personal growth.   They have undertaken various challenges together, from riding dirt bikes in the trails of West Virginia to trekking in Nepal and climbing Mount Kilimanjaro.   They take pride in pushing their physical and mental limits.   Their adventures emphasize the importance of community, curiosity, and personal growth. More Most People Don't but YOU DO! episodes here: ⁠https://bartaberkey.com/podcast

Who knew that a job delivering papers as a young boy would lead to an entrepreneurial career in the world of sales, revenue, and hospitality? Today's podcast guest is Jeff Michael, the Chief Revenue Officer of Quorum Hotels and Resorts. The discussion traces Jeff's career journey, starting from his fascination with hotels as a child to his impressive rise in the hospitality industry. Jeff shares stories of his early experiences in planning family trips and delivering newspapers, which instilled a strong work ethic and an early interest in business. He highlights the importance of being authentic, building relationships, and embracing challenges. He also discusses the significance of mentors, being humble in leadership, and leveraging AI to create efficiencies. Now, as a key leader at Quorum Hotels, Jeff continues to apply these principles to drive success and growth. Key takeaways include the value of authenticity, the role of mentorship, and the power of being proactive and tenacious. Connect with Jeff Michael here: https://www.linkedin.com/in/jeffmichaelcha/ More about Quorum Hospitality here: https://www.quorumhospitality.com/ Visit our sponsor here: https://merchmadnessgroup.espwebsite.com/ More about "Most People Don't" here: https://bartaberkey.com

Friends for over 20 years. Business partners for almost as long. Using music, performance, and the expressive arts to heal not only themselves but over 450 families per week. Kim Tapper and Tom Sweitzer have created a non-profit https://aplacetobeva.org based in Northern, VA "where everyone is accepted for their humanity, not defined solely by their challenges. " My son and I attended their holiday show last month. Imagine seeing a young client, using her feet to strum a guitar to contribute to a song, while many of her other limbs wouldn't function as well. Imagine the pride of parents and locals, seeing a child "twirl" on stage to receive loads of applause. Not necessarily about the skill, but rather from the effort. This is what I learned from them, from their heartfelt efforts, and from their contributions to helping others FIND AWE: 1. Power of Empathy in Arts: Both Kim and Tom emphasized the transformative power of the arts, used empathetically. They highlighted how artistic expression can provide therapeutic benefits, not just entertainment, stressing the importance of humanity and compassion in creative fields. 2. Collaborative Impact: Their story of meeting and forming a powerful professional partnership due to shared life philosophies and empathetic approaches is a testament to the impact of collaboration. This underscores the value of finding like-minded individuals who share your vision and values to create meaningful projects. 3. Resilience and Personal Challenges: Both speakers shared deeply personal stories of overcoming adversity and using their experiences to fuel their work. This teaches the value of resilience and using one's personal journey as a catalyst for helping others, highlighting that personal struggles can lead to profound professional and philanthropic contributions. 4. Community and Inclusion: The work at A Place to Be is a strong example of building community and fostering inclusion through the arts. They create a space where everyone, regardless of ability, can contribute and feel valued. This can inspire listeners to seek or create similar inclusive environments in their own communities. 5. Therapeutic Power of Self-Expression: The episode illustrates the healing power of self-expression through music, dance, and performance, encouraging listeners to explore these avenues for personal growth and healing. Whether it's through professional therapy or personal exploration, engaging in expressive arts can be a powerful tool for emotional well-being. This episode is being sponsored by: https://merchmadnessgroup.com For corporate gifting ideas, please visit their website and support their efforts to create memorable moments through appreciation of thoughtful gifts. For information on the availability for future podcast sponsorships, visit and submit inquiry form. https://bartaberkey.com/podcast

To kick off 2025, our first podcast guest of the year is Hugh Roth. He is a fellow Pittsburgher and Penn Stater, who has accomplished so much in his personal and professional life. He is currently, Senior Vice President at PepsiCo. https://www.linkedin.com/in/hugh-roth-5037538/ We discuss his upbringing in Pittsburgh, his career trajectory through major companies like American Express and Coca-Cola, and his philosophy on leadership and kindness in the workplace. Roth emphasizes the value of authenticity, team cohesion, and the importance of going the extra mile in both personal and professional contexts. He also reflects on the impact of family and mentors on his career. Thank you to this episodes sponsor: Merch Madness Group They are a small business based in Southern California dedicated to providing CORPORATE GIFTING NEEDS with exceptional products, curated merch, and fulfillment services. For those interesting in helping us to continue to provide zero cost content for you, sponsorship inquires can be submitted here: https://www.bartaberkey.com/sponsorship Major learnings from today's podcast that you can apply: 1. The Importance of Grit and Resilience Hugh shared his upbringing in a hardworking environment, his father's entrepreneurial spirit, and the impact of experiencing both wealth and bankruptcy. These experiences taught him the value of grit, agility, and learning from mistakes, shaping his approach to leadership and life. 2. Team-Oriented Leadership and Empathy Hugh emphasized the significance of teamwork and helping people reach their potential. He highlighted the importance of understanding individuals' goals and aspirations—both personally and professionally—to foster a culture of empathy and collaboration. 3. Adaptability in Career Choices Hugh discussed his decision to transition from hospitality operations to supplier roles to prioritize work-life balance and family. This pivot demonstrates the need for adaptability and aligning career paths with personal values and priorities. 4. The Power of Going the Extra Mile Hugh stressed that successful people and leaders consistently "go the extra mile," whether through making an additional sales call, writing a handwritten note, or showing unexpected kindness. This principle applies both personally and professionally. 5. Authenticity and Kindness in Leadership Hugh believes in the value of being genuine and caring. He underscored the importance of authentic leadership that focuses on connecting with others, listening to their needs, and making decisions that positively impact them. He linked this approach to the evolving expectations in hospitality and sales, advocating for “real people serving real people.”

Today's guest is Mike Schugt, currently the President of Teneo Hospitality Group, who shares his career journey in the hospitality industry. Soon he will putting forth all of his efforts and energy toward his new venture, "Inn-Clusivity". Their mission is to empower special needs adults and their families by opening doors to transformative opportunities and meaningful employment in the hotel industry. It is a brilliant idea to help others find purpose and passion within new opportunities. Imagine empowering special needs adults to become UNSTOPPABLE! He is "seeing" the need to help so many that may be UNSEEN for job opportunities. We learn very quickly of so many commonalities between the both of us; Pittsburghers and Penn Staters. Mike discusses his early aspiration to be a hockey player, his shift to hospitality spurred by an affinity for the dynamic nature of the industry, and his ascent to leadership roles including his current presidency at Teneo. We discuss: -the importance of self-leadership, authenticity, competitiveness, relationship-building in sales and leadership, and the value of serving others. -Mike's initiative, 'Inclusivity,' which aims to provide employment opportunities for special needs adults. -Lessons from Mike's story emphasize resilience, hard work, self-care, and the transformative impact of kindness and inclusivity in both personal growth and business success. More about https://innclusivity.org/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mike-schugt/ More about: https://teneohg.com/

It's not easy to ASK TOUGH QUESTIONS. It's even harder sometimes to HEAR THE ROUGH ANSWERS. This is what today's guest does so well. She gets to the essence of the problem for her clients and then delivers solutions in a way that is direct, yet empathetic, so they embrace the change. We welcome Elizabeth Engel from Spark Consulting, highlighting her impressive background in association management, marketing, and communication. Elizabeth shares her journey from studying political science and considering a legal career to becoming a prominent consultant for associations. Our discussion delves into the challenges and strategies within the association industry, including membership management, revenue generation, and non-traditional fundraising methods. Elizabeth emphasizes the importance of practical solutions, critical thinking, and asking tough questions to drive meaningful change. We conclude the conversation with a focus on the essential role of associations and the continuous need to adapt and innovate in response to evolving environments. Lessons we all can apply, regardless of our industry. A very powerful conversation. More about Elizabeth and her company here: https://www.getmespark.com/ More about "Most People Don't" and other episodes here: https://www.bartaberkey.com/

Today's podcast guest is Timm Chiusano. A person I've been following, liking, and sharing on social media with almost every single one of his posts. Wise beyond his years yet humble beyond his skill, he vulnerably speaks on how to navigate careers and life. Timm quit a job he loved to fully embark on a mission to help anyone do their best work by being the best version of themselves. By pulling from over 20 years experience in Corporate America that includes 11 in an executive capacity at a Fortune 100, and a creative mind that makes him your favorite TikToker's favorite TikToker, Timm is changing how mentorship can be shared. His wisdom is vast and his ability to express himself is visionary. Follow him and learn: LinkedIN: https://www.linkedin.com/in/complexbusinessproblemsolver/ TikTok: https://www.tiktok.com/@timmchiusano More about us: https://mostpeopledont.com @bartberkey

Today's live podcast guest is Giovanna Ventola. She is the founder of Rhize, a free online community that provides comprehensive career support to job seekers. After being laid off three times in three years, she realized that being out of a job, doesn't mean that you need to give up. A few posts on TikTok, sharing her struggles and frustrations, quickly gained a following thus leading to the creation of Rhize with thousands of members. "Out of a Job, doesn't mean Out of Help or Out of Hope" During the pandemic, I shared an online presentation called "You Can Do Anything For a Year". The response was overwhelming as it offered HOPE for those that were losing their jobs. The importance of having resources and a community is massive. Thank goodness for people like Giovanna and her creation of Rhize to help those that are seeking new opportunities. Through curated resources, shared experiences, and consistent community engagement, Rhize guides individuals through the ever-evolving job landscape. Giovanna has a wealth of knowledge and unique insights on topics such as unemployment, career, and the crazy job market. Rhize with all of it's resources is FREE. https://rhizetogether.com https://www.tiktok.com/@giovanna.ventola https://mostpeopledont.com

I just happened to be presenting on KINDNESS in Memphis when I hear that Celia Imrie was in the same location on her book tour of "Meet Me at Rainbow Corner". She graciously accepted my offer for a quick interview and was simply delightful. Although she politely disputed the name of my company by sensing that "Many People DO!", we had a lovely discussion about KINDNESS, ambition, and "doing". Her best-selling books seem to have a theme of empathy and being nice, which she attributes to her personal philosophy. Celia is best known for her film roles, including the Bridget Jones film series, Nanny McPhee, The Best Exotic Marigold Hotel, and the Netflix series The Diplomat. This interview was live from the Peabody Memphis hotel as we discuss her journey as an Olivier Award winner, a celebrated actress, and an author known for her themes of kindness and empathy. Celia highlights the importance of continuous effort and optimism, sharing her experiences of receiving warmth and hospitality while traveling across America. The conversation also touches on the significance of kindness, how it influences her writing, and the impact of wartime struggles on human relationships. More information on her books here: http://bit.ly/410fB8N More information on IMDB: https://www.imdb.com/name/nm0408309/ To listen to additional podcasts on people that "do": https://bartaberkey.com/podcast

Today's podcast guest is Allison (Sitch) O'Connor, truly one of the best communicators on the planet, let alone in the travel world. In addition to being a dear friend from our time together at Ritz-Carlton, she now serves as the Senior Vice President of Strategic Communications for the U.S. Travel Association. During this conversation, she is shares the inspiration behind her drive and her successes. She is hardworking, cares deeply, and Imagine grating cheese able to articulate elements of "doing" beyond compare with her careful selection of words and the way she describes her experiences. The conversation highlights Allison's journey from her roots in Southampton, England, influenced by her hardworking father, to her prominent role in the travel industry. Key moments in her career include working her way up from grating cheese in a Michelin-star restaurant to leading global communications for Ritz Carlton. Alison shares insights on the value of hard work, humility, and accepting opportunities even when they appear challenging. The discussion also delves into the impact of travel on personal growth, the importance of human connection, and the benefits travel brings to society. Lessons from Allison's story emphasize overcoming fear through perseverance, embracing new opportunities, and valuing travel's role in fostering understanding and reducing fear. She is simply a delight and a person you need to know and support. On LinkedIn: https://www.linkedin.com/in/allison-sitch-oconnor-1391697/ More about U.S. Travel Association: https://www.ustravel.org/ More about Most People Don't and Bart Berkey: https://mostpeopledont.com

Blake and Morgan Hill are influencers that are living out their dreams of being full time content creators who will soon be traveling the country in an RV adventure. This episode comes naturally from Blake's discussion with our internship team that provided such rich, valuable lessons we simply had to share on our platform. Thank you to Miranda, Ivy, and Harinder for some excellent questions. Imagine taking the leap to travel with your wife full time, enjoy luxury experiences, dine in world renown restaurants, and then "having" to capture it all on video and photos (for a job)! He shares his inspiring journey from having a criminal justice degree to working in construction and eventually starting a drone business. His wife Morgan, a former sports reporter, transitioned to being a full-time influencer and social media marketer. Together, they have leveraged their skills and passions to create content for brands across different platforms, making their dream of traveling the country in an RV a reality. Blake emphasizes the importance of taking risks, being authentic, and working with brands that align with their values. He also offers practical advice on content creation, the use of social media, and the importance of perseverance. Morgan and Blake Hill: https://www.instagram.com/moreewithmo/?hl=en https://www.instagram.com/blakehilldrones/?hl=en https://www.tiktok.com/@moreewithmo Bart Berkey: https://www.instagram.com/bartberkey/?hl=en https://www.tiktok.com/@bart.berkey Alexa Berkey: https://www.tiktok.com/@alexasgourmetkitchen Terri Fisher-Berkey: https://www.instagram.com/food.haul/?hl=en

Minou Clark was formerly the VP of Paris Hilton's 11:11 Media. She is one of the most authentic and self-aware leaders that has been on this podcast. We discuss the "icks" of leadership and how to avoid them, and why she remains "herself" in running a flat organization. She shares her unique journey from media and entertainment to the aesthetics industry. Minou discusses her empathetic leadership style, emphasizing trust, ownership, and an open, flat company culture. She highlights the importance of personal growth and self-actualization through her work at RealSelf. Minou's story conveys vital lessons on maintaining humility, fostering trust within teams, and encouraging employees by creating a supportive and transparent environment. More about Most People Don't: https://bartaberkey.com More about Minou Clark, CEO, RealSelf | Award-Winning Digital Leader | AdWeek Top 50 Business Leader LinkedIn: linkedin.com/in/minouclark Minou Clark, the newly appointed CEO of https://realself.com RealSelf, is a bold and visionary leader recognized for revolutionizing digital media businesses. With over a decade of experience at the intersection of pop culture and innovation, Minou has earned a reputation for driving exponential audience growth and crafting breakthrough revenue strategies for global brands and Fortune 500 companies, including Walmart, Meta, Amazon, Taco Bell, and L'Oréal. Minou's expertise lies in fusing trends from internet culture with data-driven insights, consistently delivering transformative business results. As Senior Vice President at Paris Hilton's 11:11 Media, she fueled explosive 70% audience growth across the digital empire, generating over 1 billion video views in 2023 alone. Known for her intellectual honesty and fearless decision-making, she is celebrated for pushing the boundaries of what's possible in the ever-evolving digital landscape. Her award-winning leadership has earned her industry-wide recognition, including being named one of AdWeek's Top 50 Business Leaders (2023) and accolades like Ad Age's Social Campaign of the Year (2024) and Cannes Lions Finalist for Excellence in Brand Experience & Social Content Marketing (2023).

What does it take to be named ASTA's Travel Advisor of the Year? Reputation, values, and creativity all helped Velia Kennedy, the founder of Modern Family Travel, earn this recognition. When I met her at a KINDNESS CONFERENCE, I was drawn into her authentic being. Not pretentious, not fancy, but extremely real. She shares her evolution from pursuing early childhood education to selling engineering software, and eventually establishing her own travel agency. Despite exceling in corporate sales, Velia felt unfulfilled and pivoted towards her passion for travel, focusing on creating meaningful family experiences. Our discussion emphasizes the value of authenticity, compassion, and personal fulfillment. Velia's journey underscores the importance of aligning one's career with personal values, being open to new opportunities, and stepping out of comfort zones. Her story, encapsulated by winning the 2024 ASTA Travel Advisor of the Year award, highlights the impact of authenticity in business and the importance of taking chances to find true satisfaction. Lessons to overcome fear include exploring varied career possibilities, prioritizing personal fulfillment over societal expectations, and the transformative power of kindness and authenticity in building a successful business. More about Velia and her agency here: https://www.modernfamilytravelllc.com/ More about Most People Don't: https://mostpeopledont.com Contact Bart if you have an idea for another amazing guest to contribute to this AWARD WINNING, TOP 2% IN THE WORLD PODCAST. bart@mostpeopledont.com

At 12 years old Brad Sattin wrote a neighborhood newspaper to 'TELL STORIES' about his friends. He knew what he wanted to do for a career and for his passion. He wanted to uncover and tell stories that would be "fair and accurate". His began to "do" what "Most People Don't" and started looking at the stories from the lens of where everyone else was "not looking". As he grew up, he would focus his passion toward building his career, including an internship with Dan Rather and even toward winning 4 Emmy Awards. Brad, after a 30-year career as a reporter/news anchor, now partners at Focus Media Services. His story narrates the rigorous path of a TV journalist, filled with long hours, self-doubt, and the real-life impact of experiences covering both heartwarming and tragic stories. Through personal reflections and anecdotes, including on-air blunders, failed job transitions, and running marathons, Brad sheds light on the power of authenticity, kindness, and resilience. Key lessons include overcoming fears, the significance of persistence and improvement, and appreciating one's own achievements in real-time. The script serves as a testament to the journey of personal and professional growth by embracing authenticity in storytelling and the positive impact of small gestures in interactions. More about Focus Media Services here: https://focusmediaservices.com/ More about Most People Don't here: https://mostpeopledont.com

Meg Fasy is back and honored to have her as my first "repeat" guest in 150+ episodes. Not only is she a friend, but a massive resource in the Sponsorship/Meeting & Events space. She has earned and learned a perspective that is valuable to anyone that might ever attend a conference and wants to "stand out". This podcast, recorded at the IMEX America conference in Las Vegas, shares answers by Meg on questions like, "among thousands, how do you differentiate yourself" and "how do you become memorable"? She shares a few best practices for making MEANINGFUL CONNECTINS by offering value and authentic conversations. Key topics include the importance of relationship-building over one-time interactions, personalized sponsorship strategies, and unique offerings for event planners. Meg emphasizes providing value through actions like main-taining client relationships, offering quiet places at events, and focusing on sustainability. She shares insights from her experience in sales and sponsorship, promoting a customized approach to client engagement. The conversation also highlights the camaraderie and support within the small business community and discusses the competitive nature of larger industries like hotels. Meg encourages listeners to consider their marketing objectives and use storytelling to create memorable experiences in professional interactions. More about Meg Fasy: Meg Fasy is well known in the events industry, with a diverse career that spans hospitality, convention and visitors' bureaus, industry associations, event technology, and strategic partnerships. As the founder of FazeFWD, a sponsorship management company, Meg is dedicated to enhancing the dialogue between event organizers and brand partners to boost attendee engagement. Her expertise includes: ·      Create Robust Prospectuses that offer value and build revenue ·      Drive strategic initiatives ·      Design immersive experiences for Live events Her commitment to innovation in the events industry continues to make a significant impact on how sponsorships are approached and executed.  https://fazefwd.com meg@fazefwd.com Listen to more podcast episodes at: https://bartaberkey.com/podcast For speaking inquires or to have Bart conduct live podcast interviews at your next event: bart@mostpeopledont.com

Imagine being the General Manager for one of the BEST private clubs in the entire country and refusing to be nominated for an award (that you truly deserve!).   “I don't need it.”   Below are THE TOP 3 things that I learned yesterday about LEADERSHIP from Fred Fung, the General Manager of the Bonita Bay Club in Florida during my visit and training/keynote presentation with his team.   1.YOU NOT ME   Not “my way”, but “our way”.   Carry someone else ahead of you across the finish line.   Authentically put others AHEAD of YOURSELF.   My friend Fred shared this quote by Harry S. Truman  that he lives by and that has changed the trajectory of his entire career.   "It's amazing what you can accomplish when you don't care who gets credit".   It is not about him.  Its not about his needs.  He is able to use an approach that I talk about for leaders called “ERASE YOU”.  At work, he puts his employees needs ahead of his own.  He puts the member's needs ahead of his own.  He removes obstacles and barriers to enable others to succeed.  He doesn't need to be in the photo.  He would rather be “anonymous” in his contributions.   Perhaps you've seen the video of the marathon runner who stops short of the finish line to help another runner who can barely stand.  This gentleman carries the weak runner ahead of him, so that the other person can finish ahead of himself.   Literally putting “others ahead of yourself.”.   2. CARE DEEPLY   “Nobody cares how much you know until they know how much you care”- Theodore Roosevelt   CARE ABOUT As part of his role, he is often required to make massive decisions within minutes.  The influencers for those decisions always remains most heavy for OTHERS.    After conducting a KEYNOTE/TRAINING SESSION for his team, I began to understand even more the impact of his approach.   “This is the BEST job I've ever had.  I've been here for 20+ years, and everyday I'm able and encouraged to learn more, to challenge myself, and even do more.”   Fred celebrates his team.  Knows every employee by name and is careful to inject something personal about them when he introduces me.  “Hugh is responsible for 140 golf instructors”. “Jean has been here for years, always works with a smile, and is so good at making salads that there is one named after him on the menu.”  “Robert loves teaching new servers how to do their jobs better, and he won a car years ago by making a half-court shot at a competition.”     3. YOU NEED TO LISTEN TO THE PODCAST NOW FOR TIP #3   More about: FREDERICK FUNG, CEO and General Manager, Bonita Bay Club   Fred started with Bonita Bay Club in 2010, departed in 2017, and re-joined in 2019. In the interim, Fred was the General Manager and Chief Operating Officer of Charlotte Country Club, a Top 10 ranked Platinum Club of America and a Top 50 ranked Platinum Club of the World. With 35 years of hospitality leadership experience, Fred spent twenty years of his career in the luxury hotel sector, highlighted by a 7-year tenure with Mandarin Oriental Hotel Group, opening their triple (hotel, restaurant, and spa) 5-Star property in Miami. In 2007, he transitioned to private club management with Turnberry Isle, Fisher Island, and joined Bonita Bay Club immediately following its turnover from developer to member owned.   Bonita Bay Club is Florida's largest member-owned private club golf facility. As Chief Executive Officer, Fred is responsible for the operational and strategic oversight of two campuses, five golf courses, 16 tennis courts, 15 pickleball courts, a 60,000 square foot Lifestyle Center, six restaurants, croquet, bocce, a resort style pool, and serving 4000 Members and 600 staff. https://bonitabayclub.net More podcasts available at https://bartaberkey.com/podcast To contact Bart for SPEAKING OR TRAINING ENGAGEMENTS; bart@mostpeopledont.com 

Imagine how you feel if you were ever told... "You are no longer as remarkable as you once were." "Perhaps you should try something else." "Other people are now better than you." Personally, I've been there. Today's podcast guest, Hannibal Navies has also been there. After almost 10 years in the NFL, he realized there were other options for him to "contribute to others" that didn't require him being on the field. He always knew he has a passion to help others and started a foundation when he was an active player. This allowed him to continue to pursue his passion and ONE OF HIS DREAMS. This gentleman has many, and they all include "doing" for others and giving back. He now serves as the Vice President of Development for Athletes Charitable (https://athletescharitable.org/) (part of United Charitable; https://unitedcharitable.org) in which he is helping athletes develop philanthropic opportunities to assist others in need. The live event interview focuses on philanthropy and how United Charitable helps individuals and businesses to give back easily. Hannibal shares his journey from an NFL career to founding the 360 Sports Academy Foundation, emphasizing the importance of leadership through athletics and helping young student athletes navigate life's challenges. The discussion encourages viewers to chase their passions, try new things, and use their platforms for positive impact. Lessons include the value of giving back, finding personal fulfillment through helping others, and overcoming the fears associated with transitioning from one career to another. More about Hannibal Navies; Hannibal Navies is leading the charge at Athletes Charitable as Vice President of Development. Hannibal is a 9-year NFL Veteran, social entrepreneur, influencer, and founder of 360 Sports Academy and the Hannibal Navies Foundation.  In addition to being part of the brotherhood of the NFL, Hannibal is passionate about philanthropy and social good efforts that create meaningful change in disenfranchised communities. His education includes an executive MBA and entrepreneurial certification from Harvard University.  He most recently served as the Director of Engagement & Outreach for The Trust, powered by the National Football Players Association. This effort provides transitioning NFL players with the support and resources needed to ensure their success outside the game of football. His leadership in this work reflects the dedication that Hannibal has for empowering professional athletes and his desire to see them thrive beyond their sports careers.  Hannibal has made an impact on the lives of several professional athletes through his work, personal influence and mentorship. His extensive experience as an entrepreneur, public speaker and philanthropist have groomed and qualified him for his role at Athletes Charitable. More interviews about people "doing" what "Most People Don't" can be found here: https://bartaberkey.com/podcast Contact Bart for speaking inquiries at: bart@mostpeopledont.com

In this live edition of 'Most People Don't, But You Do,' I welcome Brooke Sellas, founder and CEO of B Squared Media and author of 'Conversations That Connect.' We met at a KINDNESS CONFERENCE and I found her to be indeed not only KIND, but exceptionally smart and driven. I did not know the term "social care" before I spoke with her. Essentially, imagine how much better you feel when you share feedback, complaints, inquiries online with a brand and they actually have a CONVERSATION back with you. This is the essence of B Squared Media; employing a team that can not only create your social media strategy, but also respond as human beings in a way that is meaningful and caring. Social Care. They are the BEST in the INDUSTRY. Brooke discusses her journey from luxury real estate to founding her own company, driven by her commitments to kindness, social media strategy, and customer care. We dive into her experience with social media at the Cystic Fibrosis Foundation, the importance of customer interaction through social media, and the innovative approach of social care. Brooke also shares insights on the impact of AI and the concept of building AI doppelgangers. The conversation highlights the significance of making people feel seen and valued, both in personal and business contexts. More about Brooke Sellas: Brooke Sellas is shaping the future of digital marketing one conversation at a time. As an award-winning CEO, she's the visionary behind B Squared Media, a boutique digital marketing agency that's redefining 'social care' for industry giants like Brother International, Endless Pools, and BCU. Dive into her insights on the pages of her book, "Conversations That Connect," or from one of two digital marketing courses she teaches at the University of California, Irvine. Most People Don't | Resources Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast. Please subscribe, like & share to help others find these words of wisdom. Find all Podcast episodes ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Sign up for the Newsletter ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Schedule Bart to Speak ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. ⁠ ⁠www.mostpeopledont.com⁠ Any KEYNOTE SPEAKING OR LEADERSHIP TRAINING REQUESTS can be directed to bart@mostpeopledont.com

Surely, he has no worries. Just look at Cesar Wurm. He has a loving family, the appearance of an international model, the stride of a professional athlete, and the perceived confidence of a rockstar. He is a senior leader within an incredible hospitality company. He is a published author. He exudes confidence. However, 10 years ago, his "inside story" was much different. Today's podcast guest is now not only helping to create service and sales excellence for Premium hotels within the IHG Brand (Crowne Plaza, VOCO, EVEN, HOTEL INDIGO), but also aiding those that are facing addiction problems. In this podcast episode, recorded live from the Crowne Plaza Louisville Airport and Expo Center during the Greatness Conference, the host interviews Cesar Wurm, Vice President of Commercial for Premium Brands at IHG and author of 'The Powers of Addiction: Finding Freedom and Acceptance in Recovery.' Cesar shares his inspiring life story, from a challenging childhood in Brazil where he lost his mother and dealt with his father's alcoholism, to his rebellious teen years involving early alcohol use, and his eventual journey towards sobriety. Facing his addiction profoundly changed Cesar's life, enhancing his leadership skills and aligning his values with his role at IHG. Cesar emphasizes the importance of self-awareness, empathy, and understanding that addiction is not a fault but something one can overcome with support. The conversation also explores how these personal growth experiences have enriched his career and deepened his connection with family and colleagues. More about Cesar Wurm: As the VP of Commercial, Premium Brands at IHG Hotels & Resorts in the US, Cesar Wurm combines his deep expertise in sales and marketing with a passion for personal growth and community involvement. With a background that includes leadership roles at IHG, Starwood, Trust Hospitality, and Hotel Equities, Cesar has a rich history in the hospitality industry. Outside of work, Cesar cherishes time with his family, his wife Laura and daughter Gabby, and enjoys Formula One racing. He is deeply committed to supporting addiction recovery, reflecting his own journey to sobriety. This commitment is showcased in his book, "The Powers of Addiction: Finding Freedom in Acceptance and Recovery," which shares his personal story and offers hope to others. Cesar's professional and personal contributions have been recognized widely, earning him spots on the Marquis Who's Who 2023 and the Empower Role Model List- 2022 Top 100 Executives. He holds degrees from Washington State University and Cesar Ritz College, Switzerland, and is actively involved in various boards including IHG's Americas Regional DE&I and HOPE Atlanta. Through his life's work and book, Cesar aspires to inspire and assist others on their recovery journey, promoting a message of resilience, acceptance, and empowerment. Connect with him here: https://www.linkedin.com/in/cesar-wurm-5aa855b/ Find his book here: https://a.co/d/dQHicIZ More about IHG here: https://www.ihg.com/hotels/us/en/reservation Most People Don't | Resources Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast. Please subscribe, like & share to help others find these words of wisdom. Find all Podcast episodes ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Sign up for the Newsletter ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Schedule Bart to Speak ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. ⁠ ⁠www.mostpeopledont.com⁠ Any KEYNOTE SPEAKING OR LEADERSHIP TRAINING REQUESTS can be directed to bart@mostpeopledont.com

"Nothing happens by chance. It happens as intended." I was meant to meet this woman called Tommie. She exudes an aura that is calming, contagious, and confident. "Success is there for anyone that wants it." In this podcast episode, I interview S. R. Tommie a/k/a Tommie, the President and Founder of Redline Media Group and a member of the Seminole Tribe of Florida (the owners of Hard Rock International). The podcast explores Tommie's background, her influential upbringing in a Seminole tribal camp, and her journey to success. She discusses growing up with rich cultural traditions and the significant impact of her grandmother. She also elaborates on her company's strong values, which align with those of Hard Rock, focusing on kindness, community, and integrity. Tommie emphasizes the importance of authentic storytelling and supporting one another in business. The episode highlights her determination to achieve success, the cultural importance of the Seminole Tribe, and the community-oriented ethos of Redline Media Group. More about Tommie: Tommie has worked in many capacities throughout her career, serving in various capacities, from economic development, social welfare, community development/management, on both the Board and Council arms of Tribal Government, ultimately retiring in 2010, as Chief of Staff to the Chairman of the Seminole Tribe of Florida. Throughout her many experiences Tommie has realized the importance of communication, consistency and making a positive impact.  With that at the forefront of her mind, she founded Redline Media Group, a full service creative marketing and strategic advertising agency.  As a start-up company, Tommie assembled a highly experienced team consisting of industry veterans that possessed proven leadership skills to ensure success. Redline Media Group launched as an organization consisting of three employees, and currently employs nearly 50 fulltime Team Members.  Today, after 15 short years, RMG is a multi-award winning creative, marketing and advertising agency, providing services Internationally, with a proven track record of developing and executing successful campaigns for a variety of products, services and brands, as well as, representing tribal and non-tribal municipalities and their respective business endeavors. Tommie continues to drive forward each, and every day, committed to building a legacy that will make her tribe and the matriarchs of her family proud. More about Redline Media Group: https://redlinemediagroup.com More about Hard Rock International: https://hardrock.com Most People Don't | Resources Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast. Please subscribe, like & share to help others find these words of wisdom. Find all Podcast episodes ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Sign up for the Newsletter ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Schedule Bart to Speak ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. www.mostpeopledont.com Any KEYNOTE SPEAKING OR LEADERSHIP TRAINING REQUESTS can be directed to bart@mostpeopledont.com

He taught me to "throw spaghetti against the wall" to see what would stick. His friendship and guidance STUCK. A brilliant entrepreneur that is also KIND BEYOND WORDS. When I needed work, he gave me work. When I needed an answer, he provided it. When I needed a friend, he was there. Many of my hospitality friends already know him, Serge Asensio, and his company, TOPLINE GROUP, LLC. We discuss the POWER OF TAKING ACTION and FACING FEARS. For years, Serge was afraid of stealing second base. He was scared to leave the safety and security of first base. Finally, one of his mentors called him out on this. With the support of his wife who said, "we'll figure this out", he then found enough confidence to not go it alone and to start an incredible business that has lasted over 25 years. He is not greedy and stresses the importance of making $.05 from a customer over and over, rather than making $.10 once from a client. More about Serge: Serge Asensio is managing director of Topline Group, a Sales & Marketing company specializing in customer data analysis.   Founded in 1998, Topline Group helps Fortune 500 companies maximize their sales efforts by ensuring that the right resources are applied against the right customers, at the right time.    Mr. Asensio and Topline Group have worked with Kraft, Nabisco, Gillette, Hershey Foods, and most of the major hotel companies in North America, helping them maximize their sales efforts.   Prior to founding Topline Group, Mr. Asensio was Vice President of Sales Deployment & Analysis for Marriott International.   His responsibilities spanned all full-service brands and all geographies.   More about Topline Group https://toplinegroup.com Most People Don't | Resources Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast. Please subscribe, like & share to help others find these words of wisdom. Find all Podcast episodes ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Sign up for the Newsletter ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Schedule Bart to Speak ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.  www.mostpeopledont.com Any KEYNOTE SPEAKING OR LEADERSHIP TRAINING REQUESTS can be directed to bart@mostpeopledont.com

Today's podcast guest is a leader that embraces the culture of CARING and LEARNING.  His name is Pete DiMaio and he is the Chief Operating Officer of TravelBoom.  Not many people use personal hobbies to enhance their professional skills. Not many people embrace the culture of caring for clients and others. Not many people solve problems authentically. Pete DiMaio does...   We discuss:     - He highlights the importance of understanding the business thoroughly, including both technical aspects and client needs.    - Pete emphasizes the significance of continuous learning and improvement in his career.     -He discusses the importance of caring for the team, being a servant leader, and solving small problems proactively.    - He shares examples of thoughtful leadership, such as noticing and fixing minor issues (broken window theory).    - Pete explains Travel Boom's focus on independent hoteliers and vacation rental companies, helping them succeed online.    - He also stresses the value of learning new skills, whether it's beekeeping, lockpicking, or professional growth.    - He explains how personal hobbies and interests can contribute to professional success by keeping the mind active and applying learned processes. Connect with Pete on LinkedIn:   More about TravelBoom here: Most People Don't | Resources Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast. Please subscribe, like & share to help others find these words of wisdom. Find all Podcast episodes ⁠⁠⁠⁠here⁠⁠⁠⁠ Sign up for newsletter ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠ Schedule Bart to Speak ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠.  www.mostpeopledont.com

Today's podcast guest is Leonard Simpson, the CEO of IARFC (International Association of Registered Financial Consultants). He leads the efforts to guide, mentor, and provide resources for this industry. Many of my guests share people that influenced them at an early age. Uniquely, Leonard had to "figure things out" on his own. This enabled him to become the leader that he is by always finding ways, being creative, showing flexibility, and remaining resilient. A terrific conversation with a special gentleman. More about IARFC at https://iarfc.org.

This week's podcast guest, Alex Sheen, the Founder of “because I said I would” is also the topic of today's newsletter story. By applying Alex's philosophies, businesses can create a culture of excellence, accountability, and strong relationships, ultimately leading to greater success and guest satisfaction. It is about “honoring your word” and “doing what you say you will do”. (Most People Don't). Alex's simplistic message helped to serve as a beacon for me years ago when I trademarked the three words: “Most People Don't” He has set the example that very simple words, when placed together, can have an extremely deep meaning and powerful impact. "because I said I would" Imagine my delight when we not only enjoyed a meal together, strategized, and he also agreed to be on my show. My pursuit and goal with “Most People Don't” at the fundamental level is to “encourage, inspire, and motivate others to take action”. This can relate to so many things; becoming a better leader, building better relationships, accomplishing tasks & goals, by “doing what you say you're going to do”. You CAN DO when you take an individualized approach and realize the impact of each contribution you make. It matters! During the interview we discuss: 1. The Individualized Approach Experimenting on yourself. Try to use the lessons that you've learned from others. If they work, use them to their fullest. If they don't, move on, and try something else. 2. The Importance of Three Simple Things Diet, sleep, and exercise for your health and well-being. Everyone knows this, but few conform and apply it. 3. Volunteering 75% of all Americans do not volunteer a single hour in an entire year. The bystander effect, “we think someone else will do it” 4. Why Your Efforts Matter Your individualized approach and contributions add up. If we all take action, then everyone will be taking action. Don't wait and don't be afraid to “do something when you see something”. "Whatever you do in life will be insignificant, but it is important that you do it, because nobody else will." -Mahatma Gandhi. “With great power, comes great responsibility” -Voltaire and Uncle Ben (Spider Man) How brilliant. We, You, I can control this. This is most likely one of the only things we can control. Our individual action (what we do, think, say, react, and feel) is something we control. More about Alex Sheen https://www.linkedin.com/in/alexandersheen/⁠ More about "because I said I would" https://becauseisaidiwould.org/

Today's guest is David Millili, a REAL leader who does his best always to make a difference.  He is the CEO of LodgIQ and the GAIN Chairman of the Board.  A REAL leader who works hard and tries to do the right thing, always.   We discuss: -Growing up the son of a mechanic, pumping gas, and detailing cars -Wanting to do more than own a gas station, while always respectful of his roots -Loving the vibes and magical buzz of hotels -The realization that he needed to adjust his goals to being more than a professional baseball player -Learning PERSEVERANCE through the spelling bee sessions with his father -Gaining SELF-RELIANCE by challenges his dad put him through while giving him time to figure it out on his own   More about David:   David Millili is a hospitality technology leader with over 25 years of experience in the industry. He is the CEO of LodgIQ, a company that provides predictive and prescriptive analytics solutions for revenue management. He is also the Chairman of the Board of GAIN, a network of professional management partners, members, and associates in the technology sector.   In addition, he is the host and executive producer of The Modern Hotelier, a podcast that explores current trends, new technologies, and industry experts in hospitality. He also mentors aspiring entrepreneurs at the Hospitality Innovation Hub Incubator at New York University, where he previously taught hotel distribution courses. He has a proven track record of leading, innovating, and advising in various aspects of hotel operations, marketing, and e-commerce.   https://www.linkedin.com/in/david-millili/   https://lodgiq.com/  

Today's podcast guest is Robert Shelton.  A recently retired executive from Microsoft.  He is so much more than “the dude from the coffee shop”, despite initially meeting him this way.   He reveals a ton of life lessons and useful information on how to treat people while moving through corporate America.  How to “do” what he didn't “do”.    We discuss: -Feeling safer in the hood sometimes than in his exclusive gated world now -Learning how not to judge people by appearance -Everyone has it within them the ability to succeed -Obtaining whatever success looks like for you, regardless of what you look like -Putting on the suit of an extrovert when going to work -Fixing computers at a young age, excelling at programming classes at age 15 -Graduating college in his 40's, when he didn't need to get a degree, setting example for others and his son -Being dedicated to education outside of the education system -Reprogramming his mind to get out of the hood, while reprogramming computers -Leaving bodies on the side of the road on the way up the corporate ladder, while now helping others and mentoring people to succeed -Removing the shield of Darth Vader and exposing himself – leaving the dark side of focus and selfishness to give back and be kind -No longer needing to carry the sword out of fear (of being exposed, of being fired, of being passed over) -Having his wife protect him after removing his armor and being his vulnerable self at home, before retirement when he still “had to fight” -Learning lessons from your success   Robert Shelton is a retired senior technology executive with over 20 years of experience at Microsoft. During his tenure, he served as the Senior Technical Director and Chief Technical Officer for the National Intelligence Business Unit. His expertise lies in IT Executive Management, cloud computing, enterprise software sales, and the applied uses of artificial intelligence.   However, this professional bio only scratches the surface of who Robert truly is. Growing up in an economically disadvantaged area, he faced challenges that shaped his journey. Through hard work and connections with incredible people, he managed to break free from those circumstances. Robert's passion for technology ultimately led him to fulfill his childhood dream of working at Microsoft. The twists and turns along the way provided the necessary background for him to achieve his life goals. He learned that it's the challenges and “negative experiences” that offer valuable training, but only if you learn from them. The greatest gifts often come from persevering through adversity.   Robert's favorite quote, attributed to Zig Ziglar, encapsulates his philosophy: ‘You can get what you want out of life if you will just help enough other people get what they want.'  

Today's guest is Jean-François Lappas, the founder of a company called Wabya (which stands for "We Are Because You Are"). He left a six-figure corporate job amid a pandemic and burnout to find his true purpose. After a journey of self-discovery fueled by self-help books, self-awareness, and self-compassion, JF now lives in harmony with their core values. He founded a business that embodies his identity and mission, dedicated to helping individuals from all walks of life uncover and realize their purpose, increasingly through the platform-wabya. The name represents the reliance that we have on each other. We can't exist without others, and others can't exist without us. His company now helps people through individualized coaching for self-realization. More about JF and his organization can be found here: we are because you are (wabya.com)

I was so careful to get his title correct. He didn't mind. I wanted to share how important his role was. It wasn't his focus. I wanted to celebrate his accomplishments. He turned toward his team. One of the most humble individuals I've ever met, yet one of the most empathetically aware leaders I've interviewed. Today's guest: Joe Youssef, Executive Vice President, Commercial North America for Amadeus' Hospitality Division. This podcast episode was recorded live at HITEC 2024 from the Charlotte Convention Center in between educational sessions and my keynote presentation. Joe took the time to share with our listeners valuable skills that he has learned during his career, and how others might be able to implement them. My greatest learnings: -Why "will" can often be more important than "skill" when finding the right talent -How the "Jetsons" cartoon influenced his views about technology as a young child -Growing up in Egypt and feeling the need to always prove himself -Sharing essential values with his children -Never forgetting the sacrifices of his parents -Offering similar sacrifices for others; its not about him as a leader, it is always about HIS TEAM He has more than two decades of executive experience in travel technology, distribution, strategy, and marketing. Prior to his current role in Hospitality, Joe served as EVP of BI and Data Solutions as well as the global leader of Strategy, Marketing, and Corporate Development for Hospitality in Amadeus.  Leading both the organic and inorganic growth strategies as well as the marketing strategy for Amadeus Hospitality globally. Having joined Amadeus in 2006, Joe was previously Madrid-based Global Director for Operations and Business Development for the Hospitality division. He has also served as Regional Director - Marketing & Operations, and Markets Director for Middle East and North Africa. As Head of the Arab Air Carriers Organization (AACO) Program, Joe, and his team elevated Amadeus into a regional leadership position in Middle East and Africa region.   Prior to Amadeus, Joe worked for several global blue-chip companies, including American Express Travel, as Director of Operations & Business Travel, SHOWTIME networks and Kanoo Travel. Joe holds a BA in Business Administration with a major in Marketing from the University of Cairo. He completed executive management post graduate studies at Canfield University in the UK and speaks both English and Arabic fluently. Connect with Joe on LinkedIn here: https://www.linkedin.com/in/ahmed-youssef-joe/ More about Amadeus here: https://amadeus.com/en This EPISODE SPONSORED BY: Merch Madness Group Thoughtful Gifts that truly stand out. Elevate your gift giving. Merch Madness Group offers remarkable corporate gifts that leave a lasting impression. From sustainable products to beautifully branded custom gifts and gift boxes, our curated selection ensures you'll find the perfect holiday gifts. mailto:info@merchmadnessgroup.com

Chris White has found his destiny. He was meant to be an author and an entrepreneur. He LIVES IN THE TREE, he doesn't just visit. He attributes this example to his business coach as it defines his journey and his passion. We talk about: -The encouragement of his wife; "you need to do this." -Working for the right reason -Realizing that he was good at sales engineering and finding a need to help others -Writing a best selling book More about Chris and his company: https://www.techsalesmastery.com/ Chris White is the author of the Amazon best-seller "The Six Habits of Highly Effective Sales Engineers", Co-Founder of Tech Sales Mastery, and host of the LinkedIn Live program Tech Sales Advice (#techsalesadvice).  After spending 15 years as an IT professional, he moved into a technical selling role and discovered very quickly that he didn't know anything sales.  He turned that learning experience into the book he published in 2019, and now teaches other high-tech professionals how to make the transition into the rewarding profession of technical sales.

As a young child, a teacher recognized Frank's intellect and shared with his parent, "he needs different work." He was ready to be challenged more. Frank Wolfe, CEO of Hospitality Financial and Technology Professionals, continues to challenge himself as a leader and encourages growth for HFTP and it's members. This interview was conducted live from HFTP's largest conference called HITEC (https://hitec.org) in which professionals enhancing technology for the hospitality industry gather. We discuss growing up, treating people like they want to be treated, meeting housekeepers and presidents of countries, all while remaining true and authentic to his roots. He mentors people around the world, shows support for his members, and encourages HFTP to act like a start up by taking risks for growth. Finally, the conversation turns toward the impact and benefits of technology for service. It will allow choices for customers and promote even better service delivery as consumers. More about Frank Wolfe: He joined HFTP in March 1991 as the association's director of education and became executive vice president/CEO of HFTP in 1994, becoming one of the youngest association CEOs in North America at the time. As CEO, Wolfe oversees the association's operations and represents the association worldwide at industry events, on industry boards and committees, and via the news media. As the spokesperson for HFTP, Wolfe frequently speaks on hospitality finance, technology, social media and travel issues to varied audiences and has presented in more than 25 countries. He is also a regular columnist for Hotel Management and The Boardroom magazines. He has been featured in association, conference and industry publications including Convene magazine, Association Management magazine, MeetingTech Online, CIO Review and Hospitality Upgrade magazine. He has appeared on several television network interviews and programs including CNN, CBS, ABC, NBC, TVAsia and Bloomberg. He received CV Magazine's 2019 Corporate Excellence Award for "Most Influential CEO of the Year — Hospitality Finance and Technology."

Today's guest left a very lucrative business in the salon industry because he knew he could help so many more people. His name is Kelly Cardenas and he shares his story from salon celebrity to motivational speaker. We discuss: -cutting his dog's hair, turning the clippers on his buddy, and realizing he could make a living as a hairdresser -"doing" as a point of desperation as a kid, not from a point of inspiration -having parents that never cared about "what he did" but rather "how he did it" -the influence of his mother and pops -having the permission to try -Using the structure of culture, vibe, process, procedure, productivity, innovation, and the ability to adapt to expand his business and now sharing with others to enhance theirs More about Kelly: Kelly Cardenas is a dynamic force in personal development and entrepreneurship. Host of a top-ranked podcast, the Co-host of Secret Knock, and creator of the Vibe Room, he embodies the art of harnessing the right energy for extraordinary accomplishments. Kelly's bestselling books have inspired and empowered readers to unleash their boundless potential. Being a featured Success a magazine top keynote speaker, he captivates audiences with his magnetic storytelling, impactful insights and unrelenting desire for greatness. Find additional details on his website: https://kellycardenas.com

Wayne M. Robinson grew up in a community and during the times when neighbors helped out each other. If you HAD a cup of flour, you GAVE a cup of flour. His mother taught him to always be kind to others. To help others. To give to others. He never forgot these lessons. Regardless of his past titles, he is the SAME WAYNE. We talk about his retirement and the value of true friends. He shares, the only thing after my name now is a period, not a title. Only those that care about me as me, now want to stay connected. He continues to be an Event Strategist, after experiencing a lifetime in the meeting and events industry. The conversations goes on to discuss vulnerability and the balance between perception and exposure. He encourages us all to put ourselves first, embrace your values, and align with others (companies and individuals) that share similar thoughts on culture and considerate interactions. Finally, if you need a hug, his arms are wide open. If you need a conversation, he has two ears to listen. If you need a cup, he has a cup to give. Connect with Wayne M. Robinson on LinkedIn here: https://www.linkedin.com/in/wayne-m-robinson-cmp-cmm-2571b86/

When 2 to rescue becomes 4 people in the water.  Being part of the headcount, and not being “that guy”.  Being vulnerable to help and to be helped. Today's podcast guest is Jeff Engel, Navy SEAL Veteran that is now helping "locate" others through his company Location Tech.   Surrounding yourself with the smartest people you've ever seen.  Not including your title on your email signature.  Not needing to be “that guy”.   You have what you need to make things happen.  You have the “bag”.   Crawl, walk, jog, run, sprint…Fear in the moment is fleeing.  Fear and regrets long term can be lasting.   Know the “language” of those that you are helping.  Take the time.   His company Location Tech helps locate employees when needed.  Imagine a housekeeper finds a guest that needs medical help, they simply press a button.  If a new campus engineer needs assistance, they simply press a button.  Easier and quicker than dialing any phone numbers, and doesn't need to rely on spotty reception service.  It works and can save lives.  Just like Jeff's example of jumping into the ocean to “locate” and rescue two distressed swimmers.    More about Jeff Engel:   An accomplished and visionary Global Business Leader who drives business results through strategy, committed teams and unwavering focus on customers. Led multiple cross-functional teams from 10 to 5500 members that operate simultaneously around the world. With experience as an entrepreneur / small business owner, large company executive, and a U.S. Navy SEAL, continuously creates winning results even in the most arduous environments. Proven fearless, flexible, and highly adaptable in ambiguous fast-moving situations, while implementing and executing industry firsts. Gritty, Hardy, Resilient  Wireless Panic Button Systems for Offices | Alert Technology (locationtech.com)  

Glenn Haussman is an icon to me. I've been listening to his podcast for years and have always admired the way he pulls great information and stories from others. This interview is my giveback to him and his listeners in which someone finally gets to help learn and tell his story. We talk about his feelings of "being an imposter", chasing the dragons of flow, and continuing your destiny. He shares that he left a well-paying job to realize his dreams despite being uncomfortable in the process. So many life lessons shared and learned! Today's conversation just flowed and together we allowed the podcast to "be what it needed to be." Follow him on LinkedIn: (1) Glenn Haussman | LinkedIn And please listen to his amazing interviews on his show: No Vacancy News Podcast With Glenn Haussman | Hotel Business News More about Glenn: With more than 25 years of hotel industry and broadcasting experience, he is a hospitality media expert and leader who creates engaging and informative content for various audiences and platforms. He is the Show Host and President at No Vacancy, the home of the #1 hospitality podcast and video site, where he interviews the most notable names in the industry, cover all the major events, and educate and entertain my listeners and viewers along the way.Glenn is also a sought-after event speaker, board member, consultant, and influencer who leverages his extensive knowledge and network to provide insights, trends, and business solutions for the hospitality and travel sectors. He has been featured in USA Today, New York Times, Washington Post, and other publications, and recognized as one of the Top 100 Most Inspirational People in Global Hospitality and the #1 Hospitality Social Media Influencer. His mission is to transform and inject positive energy and great information into your events, content, and business.

Today's guest is Melissa Fritz, a person that "does". Not only is she the Creator, Executive Producer, and Host of "Inside Senior Living", she also runs her own media company (ISL Plus Media). She has used her own personal experience from working inside a senior living center to offer ideas and solutions for anyone that needs to consider this option for themselves or a loved one. With creativity and care, she delivers stories that are helping others. Her main message shared during this interview was to "simply start having these conversations about care for when people get older." It doesn't need to negative or scary. The proactive dialogue now will help for the future. The first season is set to premiere on PBS North in November 2024 and distributed for availability on over 500 PBS stations nationwide in 2025. View more details here: https://insideseniorliving.tv/ Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissahannah/ Melissa Fritz Creator, Executive Producer & Host INSIDE SENIOR LIVING    Inside Senior Living is a groundbreaking new documentary series co-produced and distributed by PBS North about how older adults and their caregivers deal with aging and the struggle to remain independent.    Melissa's career spans over two decades as a strategic marketer, executive director, entrepreneur and sales professional. Before taking on her current role as Executive Producer/Host of INSIDE SENIOR LIVING, she studied Business Administration at The University of Montana Western and Communications at Hamline University along with becoming a certified lifespan wellness coach. Her passion for helping seniors and their families started as a Sales Manager for Brookdale Senior Living and her own experience being the daughter of a father who had  Alzheimer's Dementia and recently passed away after living in a memory care community. The idea for creating Inside Senior Living was born after witnessing the isolation of older adults  during the Covid-19 pandemic coupled with her search to find quality informative, inspirational and entertaining content to share with caregivers and family members. Her mission is to bring the conversation of aging and senior living choices into mainstream culture.   She resides in Minneapolis, MN with her husband, Stuart, a retired Emergency Physician and their yellow lab, Napa. They have four grown children and two, twin granddaughters.    The first season is set to premiere on PBS North in November 2024 and distributed for availability on over 500 PBS stations nationwide in 2025.

Today's podcast guest is a person that believes in treating people nicely regardless of how they initially may be treating you. Her name is Nicole Cable and she is the CEO/Founder of Ignite HX, where "every interaction promotes positive change." We discuss being bussed to an all white school. Meeting her first person named "Crystal". Having co-workers caring more about how people treated her than she allowed it to bother herself. Dealing with broken individuals and remaining calm when trying to help them. And many other stories about her efforts to improve how organizations can encourage better treatment for everyone. More about Nicole (https://linkedin.com/in/nicolecable/) Nicole Cable, MHS, CPXP, LBBP, is a leader dedicated to enriching human experiences in healthcare. With a diverse background spanning retail, hospitality, and healthcare, Nicole's journey has been shaped by personal challenges, including a battle with a hospital-acquired infection, which ignited her passion for improving the patient experience.   As the founder of IGNITE HX (https://ignitehx.com/), a pioneering minority-owned enterprise, Nicole demonstrates humility and innovation in her approach to business and customer experience (CX) leadership. Through initiatives like establishing Offices of Human Experience (OHX), she strives to foster positive change in healthcare, prioritizing inclusivity and representation.   As the former Chief Experience Officer for CareMax, Inc., Nicole leads efforts to implement OHX and champion initiatives focused on health equity and inclusive data collection practices.   With executive experience at esteemed organizations such as InnovaCare Health and the University of Maryland Medical Center & Capital Region, Nicole has been honored as one of the “Women We Admire Top 50 Women Leaders in Wellness & Fitness” and recognized among South Florida Business Journal's Influential Business Women of 2023. Additionally, she has been acknowledged as one of the CX Network's “20 CX Leaders to Watch” and their Inaugural Power List. Nicole holds a Master of Science in Healthcare Sciences focusing on Public Health and is pursuing a Ph.D. in Public Policy: Social Policy.

Today's guest is Nick Horgan (Chief Commercial Officer, Amaze Insights). As I shared during this interview, he is the person that referenced and thanked the most people during this discussion. He doesn't take credit for himself, but rather gives it toward all others. He doesn't need to make the sale, he just wants to help solve problems for people. Unselfish and a connector. If he doesn't have the answer, he will connect, research, recommend, and introduce you to whoever will help YOU! He "does" what "Most People Don't". Nick Horgan CHIEF COMMERCIAL OFFICER Nick Horgan focuses on transformative growth for Amaze Insights and brings more than 25 years of expertise in the hospitality technology industry and a proven track record of growing revenue and expanding relationships with key decision makers at major hospitality brands, hotel management companies, ownership groups and individual hotels. He prides himself in keeping the best interest of customers at the forefront of all decisions. Prior to Amaze Insights, Nick served as Chief Sales Officer for a leading digital marketing firm. After leaving that role, he was strategic advisor to companies developing digital solutions for the hospitality industry as well as board member for HSMAI San Diego. For most of his career, he held various leadership roles at Amadeus Hospitality where he was responsible for growth strategy among strategic accounts. During this time, he consistently spearheaded multi-million-dollar deals and enterprise deals with some of the largest hospitality brands, including one with a global rollout for more than 6,000 hotels. Nick was #1 worldwide revenue producer for Amadeus Hospitality seven out of the eight years he was with the company after its acquisition of Newmarket International. Throughout his career, Nick has been directly responsible for increasing year over year revenue, while ensuring that his customers achieve outsized benefits and successful outcomes. Nick has personally sold more than $160 million dollars in software and SAAS projects into the hospitality industry. Nick resides in San Diego and when not working, loves spending time with his family, traveling, and playing pickleball. Connect with Nick on LinkedIn: https://www.linkedin.com/in/nick-horgan/ More about Amaze Insights: https://www.amazeinsights.com/

Imagine sitting in the audience during a conference when suddenly you realize, the majority of the other attendees are looking at their phones. What if you think to yourself, "I could do this better". This is exactly what happened to a Chef named Harris Ader. Years ago, while working in the Senior Dining industry, he realized that the shows he was going to didn't necessarily address the needs that he and other senior dining friends were dealing with... With support of others, he started the SENIOR DINING ASSOCIATION (https://seniordining.org) to rave reviews and endorsements from thousands. Listen to his story, from growing up in Queens as a latch key kid to being influenced by the greats like Julia Childs from her television programs. Harris is determined to expand this community that serves RESIDENTS so that everyone will move from EATING TO DINING by enjoying memorable experiences that the culinary and service world can provide. We also discuss incredible balanced career options in senior dining. Consistent hours, great pay, wonderful benefits in an environment that serves people that appreciate what you are doing. Senior Living Hospitality & Dining Careers - Senior Dining Careers https://seniordiningcareers.com More information about Harris here on LinkedIn: https://www.linkedin.com/in/harris-ader-161b792/

Imagine living to 100 while STILL BEING able to move, travel, and enjoy the world. Today's guest, Lou Zameryka not only challenges himself personally "to do" what "most people don't", he is incorporating this philosophy to help others as we all age. I met Lou years ago when we served together on an Executive Board for HSMAI and have remained in touch. His career included 17 years with Booking.com. He continues to expand his professional relationships to learn and has now combined his personal passion for health as a co-found of Alively.com. More about Lou Zameryka: He is a founding partner at Ventures Hospitality, a firm specializing in advisory services and investment within the travel and hospitality industries. In his role, Lou collaborates with multinational companies, helping them navigate international expansion and the development of strategic partnerships, in addition to overall strategy. He holds various positions from advisor to board co-chair, leveraging his extensive experience to drive thoughtful business growth. Lou is also the co-founder and Chief Commercial Officer of Alively, an early stage startup focused on improving healthspan so that people can live their best lives their entire lives. Previously, Lou contributed 17 years to Booking.com, where he played a key role in its development into the global leader in online travel. He has also served as an America's board member for the Hospitality Sales and Marketing Association International (HSMAI) and as President of their New York Chapter. Beyond his professional endeavors, Lou is an avid long-distance runner and a dedicated family man. He cherishes his time with his two children and his wife Cindy, who balances her role as the family's chief architect for their amazing life with her practice in the healing arts of Yoga and Ayurveda. Guided by a personal value for “collaborating in meaningful and impactful adventures in service to others," Lou strives to blend professional achievement with personal fulfillment. Find him here on LinkedIn: https://www.linkedin.com/in/louzameryka/ and at https://alively.com

Today's guest is an extraordinary, vibrant and colorful mix of talent. She caught my attention initially by her dedication to creating neuroscience-based events for those with ADHD. After learning more, the layers of Stephanie Scheller run deep. After graduating with a degree in Equine Business and Facility Management, she realized that she didn't like the way animals were being treated. She created another new opportunity for herself. When a sales leader didn't support or show appreciation for her efforts, she created another new opportunity for herself. Soon she decided to combine all of her passions; teaching, training, art, music, acting into events that "she would actually want to attend" and one which would hold her attention. Viola, she founded Grow Disrupt and it continues to flourish. More about Stephanie: Stephanie Scheller has been studying and applying psychology for small business growth for more than a decade. She built her first business from scratch to walk away from her job in less than five months and doubled her event-production company during a global pandemic, on a $0/month marketing budget. Stephanie uses the violin onstage to tap into the brain and break down the “Why ” behind business growth tools and marketing to simplify implementation so we can ccelerate growth. She is a TEDx speaker, a three-time best-selling author, an award-winning entrepreneur and the founder of Grow Disrupt, a company that designs and produces “Grow Your Business ” retreats and conferences for ADHD small business owners! In her downtime, you 'll find Stephanie playing on the violin, out in her beloved Texas Hill Country, or in the garage painting endlessly. more at https://growdisrupt.com and https://thestephaniescheller.com