Podcasts about hotel management

Debbie Feldman literally grew up in hotels—her father founded Embassy Suites—and she's since worn almost every hat: GM, asset manager of a 45-hotel portfolio, and co-founder of TCOR Hotel Partners. She's led high-profile repositionings (hello, Fairmont Copley Plaza) and recently teamed with Hotel B School to build a pragmatic course on hotel investment. Susan and Debbie talk about buying basics, budget brass tacks, and booking blend.

In this episode of The Modern Hotelier, we sit down with Robert Grosz, President & COO of WorldVue, a nearly 50-year leader in hospitality technology solutions. Bob shares his journey from the Midwest to the forefront of real estate and tech, and how culture, quick decision-making, and loyalty have shaped his leadership style.We dive into:Why “culture eats strategy for breakfast” and how karaoke helped build stronger teams The evolution of WorldVue from looping movies on VHS to delivering cutting-edge cloud-based guest experiencesHow mobile technology and personalization are transforming hospitalityWhy technology should be part of hotel design conversations from day oneRobert's insights highlight not only where hospitality tech is today, but also where it's headed. This is a fun, thoughtful conversation packed with leadership lessons, industry trends, and a few Neil Diamond references.Watch the FULL EPISODE on YouTube: https://youtu.be/14OVBJ8FHroThis episode is sponsored by WorldVue — https://www.worldvue.com/Links:Robert on LinkedIn: https://www.linkedin.com/in/robert-g-9806552/ WorldVue: https://www.worldvue.com/For full show notes head to: https://themodernhotelier.com/episode/218Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

How can independent hotels win in today's digital landscape with creators, podcasts, and emerging platforms?In this episode of The Modern Hotelier Podcast, hosts Steve Carran and David Millili sit down with hospitality leaders Hillary Folkvord (Hotelier & Entrepreneur, Sacajawea Hotel), Melissa Benhaim (Founder of Benhaim Public Relations), Jennifer Glatt (M.A., Boutique & Independent Hotel Journalist & Storyteller), and Karla Cobreiro (Chief Credibility Officer, Cobreiro Comms) to uncover the strategies driving authentic storytelling, social media success, and hotel brand growth. From building trust through authentic, personality-driven storytelling to leveraging influencers and content creators, this panel explores how independent hotels can stand out in a competitive market.You'll learn:Why the best story wins when it comes to hotel branding and guest experience.How to create a cohesive brand voice across Instagram, podcasts, newsletters, and websites.Practical strategies for social media, video marketing, and PR outreach that actually drive bookings.The importance of hyperlocal collaborations with local businesses, guides, and vendors.What hotel leaders should look for when partnering with influencers and content creators.How AI search and platforms like Substack are changing the way hotels get discovered.Watch the FULL EPISODE on YouTube: https://youtu.be/2bbOc5hZu-QLinks:PanelistsMelissa Benhaim on LinkedIn: https://www.linkedin.com/in/melissa-benhaim-90263734/Karla Cobreiro on LinkedIn: https://www.linkedin.com/in/karla-cobreiro/Hillary Folkvord on LinkedIn: https://www.linkedin.com/in/hillary-folkvord-b777b313/Jennifer Glatt on LinkedIn: https://www.linkedin.com/in/jennifer-glatt/For full show notes head to: https://themodernhotelier.com/episode/217Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

We're live from the Independent Hotel Show in Miami, Florida, joined by Munir Maluf, CEO & Founder of MP Parking.In this episode, we dive into the future of hotel valet parking and how the Smart Valet Podium is transforming the guest arrival experience.Munir shares his insights on: Why the valet experience is the first impression of a hotel How MP Parking bridges the gap between hotel culture and valet service The importance of hotel involvement in parking operations How MP Parking improves staff satisfaction and guest serviceWatch the FULL EPISODE on YouTube: https://youtu.be/YzScq585I50Links:Munir on LinkedIn: https://www.linkedin.com/in/munir-maluf-0a6a1913/Miami Parking Inc: https://www.parkmp.com/Le VALET: https://www.levalets.com/For full show notes head to: https://themodernhotelier.com/episode/216Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Jaimey Bembry, CEO & Founder of Bhlen, to explore how hotels can transform the guest experience by replacing outdated paper lists and brochures with digital guest guides.Discover how Bhlen helps hotels and hospitality brands: Eliminate paper lists with eco-friendly digital solutions Deliver personalized, hyper-local experiences for guests Boost revenue by promoting on-site restaurants & services Support ESG & sustainability goals with trackable data Provide an easy, no-app, no-integration solution using QR codesFrom digitizing local restaurant guides to creating experience-as-a-service platforms, Bhlen is changing how travelers discover cities, attractions, and hidden gems—directly from their phones.If you're a hotelier, destination manager, or travel industry professional, this episode will give you actionable insights on the future of guest engagement and why the next generation of hospitality is digital-first.Watch the FULL EPISODE on YouTube: https://youtu.be/2pI52saL24wLinks:Jaimey on LinkedIn: https://www.linkedin.com/in/jaimey-bembry-9950245/ Website: www.bhlen.comEmail: info@bhlen.comFor full show notes head to: https://themodernhotelier.com/episode/215Follow on LinkedIn: https://www.linkedin.com/company/the-...Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, recorded live at the Independent Hotel Show in Miami, hosts Steve and David sit down with Gage Johnston from Dalla Corte, a Milan-based manufacturer of premium espresso machines and grinders.Gage shares how Dalla Corte is helping boutique and independent hotels elevate their coffee programs with innovative automation, Italian design, and practical solutions for low-staff environments. From the Icon Espresso Machine that simplifies latte art and recipe consistency, to strategies for reducing "coffee leakage" when guests leave for Starbucks across the street, this conversation dives deep into the future of coffee in hospitality.You'll hear about:Why coffee is now one of the fastest-growing revenue drivers for hotels.How automation helps hotels deliver café-quality drinks without hiring baristas.The role of design, efficiency, and customer insights in upgrading F&B programs.Practical advice for hoteliers looking to enhance their coffee offerings without overhauling their outlets.Watch the FULL EPISODE on YouTube: https://youtu.be/P8GUWgGpTII Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Gage on LinkedIn: https://www.linkedin.com/in/gage-johnston-b59086229/ Dalla Corte: https://dallacorte.com/usa/For full show notes head to: https://themodernhotelier.com/episode/214Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down at the Independent Hotel Show in Miami with Venkatesh Sakamuri, CEO of Stayflexi, and Krishna Talasila, CIO & Co-Founder of Stayflexi, to explore how they're transforming hospitality technology. Venkatesh introduces Stayflexi IQ, their new AI-powered data intelligence and revenue management platform designed to help independent hotels compete with big brands. He shares insights on the future of AI in hospitality, the importance of demand and competitor intelligence, and why an all-in-one PMS platform enhances the guest journey.Krishna dives into lessons learned from expanding in India, how Stayflexi scaled to over 3,500 properties worldwide, and why they're now doubling down in the U.S. market. He also explains how Stayflexi IQ can integrate seamlessly with existing hotel systems, giving hoteliers actionable insights without a complete tech overhaul.If you're a hotelier, hospitality professional, or simply interested in the future of hotel tech, AI, and revenue management, this episode is packed with valuable takeaways.What you'll learn in this episode:How Stayflexi is empowering independent hotels with AI-driven intelligenceWhy data is the “new king” in hospitalityThe benefits of an all-in-one PMS vs. multiple integrations Key lessons from scaling in India and expanding globallyThe future of revenue management in the AI eraWatch the FULL EPISODE on YouTube: https://youtu.be/QlAMhqhEi3s Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Venkat on LinkedIn: https://www.linkedin.com/in/venkatsakamuri/ Krishna on LinkedIn: https://www.linkedin.com/in/sasank-stayflexi/Stayflexi: https://business.stayflexi.com/For full show notes head to: https://themodernhotelier.com/episode/213Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David and Steve sit down in person with global traveler and hospitality expert Scott Eddy at the Independent Hotel Show in Miami.Scott shares why he believes independent hotels have a major edge over big brands, the growing importance of wellness and quiet luxury, and why storytelling and showcasing the destination and people are key to standing out. From behind-the-scenes F&B experiences to his personal travel habits, Scott offers real insights for hoteliers looking to connect with both locals and travelers.We also dive into:Why people make a stay truly memorableThe changing culture and energy of South FloridaScott's top travel tips (including the #1 airplane hygiene hack)Hospitality trends that will shape the future of independent hotels Whether you're in the hotel business or just love travel, this conversation will inspire you to think differently about hospitality, community, and creating unforgettable guest experiences.Watch the FULL EPISODE on YouTube: https://youtu.be/jxbsHgnN9YE Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Website: https://www.mrscotteddy.com/LinkedIn:  https://www.linkedin.com/in/mrscotteddy/Instagram:  https://www.instagram.com/mrscotteddy/X: https://x.com/mrscotteddyFor full show notes head to: https://themodernhotelier.com/episode/212Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

On this week's episode, host Caryn Antonini is joined by John Meadow, founder and President of LDV, a stylish and refined hospitality group, dedicated to bringing the spirit of ‘La Dolce Vita' through dynamic culinary and cocktail experiences. A graduate of the Cornell School of Hotel Management, John began his career at the Plaza Hotel's Oak Room before making the move to forge his own path, going on to build an empire that spans multiple cities and countries and is known for such restaurants as the critically acclaimed Scarpetta, American Cut and Barlume. John is a visionary and the creative force at LDV. His latest exciting collaboration is with La Tazza D'Oro, an historic international culinary institution in Prato, Italy, known for its authentic, local traditions, which will make its U.S. debut this fall in Manhattan. For more information on our guest:Café in New York, NYlatazzadoro.usThe Good Lifeldvhospitality.comCaryn Antoniniwww.cultivatedbycaryn.com@carynantonini@cultivatedbycarynshow###Get great recipes from Caryn at https://carynantonini.com/recipes/

In this episode, hosts David Millili and Steve Carran sit down with Trent Freeman, Vice President of Operations at Valencia Hotel Group. With over 25 years of experience in hospitality and leadership roles at Four Seasons, Omni, and Peabody Hotels & Resorts, Trent brings a wealth of knowledge and passion for creating authentic guest experiences.He shares how his career journey—from starting at the front desk to leading operations across Valencia's boutique luxury properties—shaped his leadership style and perspective on culture, community, and authenticity in hospitality.We dive into:How early career lessons shaped his leadership approachThe power of Valencia's Culture Club and weekly Book Club for leadership developmentInsights on creating hotels that are true hubs for their communitiesValencia's annual Helps Week initiative and how philanthropy impacts employee engagement and guest experiencesWhy authenticity goes beyond thread count and décor—and how hotels can genuinely connect with their communitiesWatch the FULL EPISODE on YouTube: https://youtu.be/k4rX0u19344 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Trent on LinkedIn: https://www.linkedin.com/in/trent-freeman-21ab7278 Valencia Hotel Group: https://www.valenciahotelgroup.com/For full show notes head to: https://themodernhotelier.com/episode/211Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Taylor Swift, Udo Lindenberg, Bob Geldof – die Liste an Stars, die in Hotels einchecken, ist lang. Doch was bedeutet es für die Hotellerie, wenn Musiker und Künstler zu Gästen werden? In einer neuen Folge des Smart Hotel Key Podcasts spricht Marco Rieder mit Alexander Grübling, Chefredakteur der ÖGZ, über die spannende Beziehung zwischen Hotellerie und Musikbranche. Dabei wird schnell klar: Hotels sind längst nicht mehr nur Unterkünfte, sondern spielen eine wichtige Rolle in der Live- und Entertainment-Industrie. - Link zum Blogbeitrag https://smarthotelkey.at/kosten-im-griff-gewinn-im-blick-profitize - Smart Hotel Key auf Instagram https://www.instagram.com/smart.hotel.key/ - Prodinger Tourismusberatung https://tourismusberatung.prodinger.at/

In this episode, hosts David Millili and Steve Carran, sit down for a fast-paced and insightful conversation with Steven Kinsley, President of Kinsley Meetings. From his beginnings as a Ski Bum in Vail to leading a nationally recognized meetings and events company, Steve shares stories, lessons, and perspectives shaped by decades in hospitality and association event planning.What You'll Hear in This Episode:Fun lightning-round questions: golf skills, favorite emoji, good wine, and time travel to 1947.Growing up in Boulder & California, discovering community, and how early experiences shaped his career.Launching Kinsley Meetings and focusing on associations after the 2008 downturn.Leadership philosophy: supporting teams, fostering independence, and building long-term relationships.How meetings and events have evolved post-pandemic—objectives, engagement, personalization, and networking.This episode blends personal storytelling, career insights, and industry thought leadership—perfect for hoteliers, event planners, and anyone curious about the future of hospitality and meetings.Watch the FULL EPISODE on YouTube: https://youtu.be/MXPK3XYsvm4 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Steven Kinsley on LinkedIn: https://www.linkedin.com/in/skinsley/Kinsley Meetings: https://www.kinsleymeetings.com/For full show notes head to: https://themodernhotelier.com/episode/210Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Nick Nations, Director of Rooms at Hotel Polaris, to explore how genuine care, communication, and technology combine to create unforgettable guest experiences. Nick shares his philosophy on hospitality, why personality and compassion matter more than processes, and how his team leverages both tech and heart-first service to delight guests.Whether you're in hospitality leadership or simply love great service stories, this episode is packed with insights you won't want to miss.Topics We Cover:Why genuine personality and compassion matter more than experience when hiring.Balancing technology with personalized, human-centered hospitality.How daily team stand-ups and feedback loops improve consistency and service recovery.Turning guest interactions into long-term memories and even PR opportunities.Watch the FULL EPISODE on YouTube: https://youtu.be/gFtpadQlH0U Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Nick on LinkedIn: https://www.linkedin.com/in/nick-nations-78699534/ Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/For full show notes head to: https://themodernhotelier.com/episode/208Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Chef Ken Butler, Executive Chef at Hotel Polaris, to explore the art of hospitality, the evolution of food and beverage trends, and the behind-the-scenes dedication that makes guest experiences unforgettable. From rooftop sushi to locally sourced Colorado flavors, Chef Ken shares his insights on how culinary innovation and health-conscious choices are shaping the future of dining.Topics covered in this episode:The rise of health-conscious dining: cutting seed oils & prioritizing natural ingredientsHotel Polaris' six diverse food & beverage outlets (from rooftop Aviator Bar to Pamela's Americana restaurant)Creative dishes blending sushi, steak, and fresh seafoodCulinary connections to the Air Force Academy and community engagementThe “Polaris Pour” program: bourbon, tequila, wine, gin, and more signature tasting eventsWatch the FULL EPISODE on YouTube: https://youtu.be/kDmybYEqVSA Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ken on LinkedIn: https://www.linkedin.com/in/ken-butler-687939a0/Hotel Polaris | A Colorado Springs Hotel: https://www.thehotelpolaris.com/For full show notes head to: https://themodernhotelier.com/episode/209Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Kevin Barosso, Director of Sales and Marketing at Hotel Polaris, to explore how the property is redefining the balance between business and leisure travel in Colorado Springs. From versatile dining and meeting spaces to unique leisure amenities, Kevin shares how the hotel is creating experiences that attract both professionals and families. He also dives into the evolving role of artificial intelligence in hotel marketing and what that means for the future of hospitality.What you'll hear in this episode:How Hotel Polaris blends business and leisure travel for a “bleisure” experienceWhat makes Hotel Polaris's meeting and event spaces unique compared to other propertiesHow the hotel accommodates multiple groups without overlap or disruptionThe importance of personalized service and tailoring each group's event experienceHow artificial intelligence is shaping hotel marketing, SEO, and guest engagementWatch the FULL EPISODE on YouTube: https://youtu.be/upZAtrw37Ro Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Kevin on LinkedIn: https://www.linkedin.com/in/kevin-barosso-b370051/CoralTree Hospitality: https://www.coraltreehospitality.com/For full show notes head to: https://themodernhotelier.com/episode/207Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of The Modern Hotelier: Hospitality Hot Topics with Steve Carran and David Millili are joined by hospitality strategist Mandy Murry to break down the biggest trends and stories shaping the industry in August 2025. From evolving travel trends and the rise of AI trip planning to Soho House going private, Booking.com launching a credit card, and Airbnb's fee hikes, the team explores how these shifts are impacting hoteliers, guests, and the future of travel.They also discuss the growing demand for local, immersive experiences, the resurgence of hotel lobby bars and speakeasies, and what multi-generational travel and micro-cations mean for operators. Mandy shares updates on her work at Hospitality Concierge and offers insights on where the industry is headed next.Here's what we cover:AI trip planning, OTAs gaining influence, micro-cations, and multi-generational travelVacation rentals outperforming hotels + major service fee hikes for property managersWhat it means for loyalty, perks, and competition with airlinesWhy “secret bars” are having a big moment in 2025Watch the FULL EPISODE on YouTube: https://youtu.be/e51kECyLHkU Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mandy on LinkedIn: https://www.linkedin.com/in/allmandy/Mandy's website: https://mandymurry.com/ Related Links: U.S. Traveler Trends in 2025SOHO House to Go Private in $2.7 Billion Deal Led by MCR HotelsBooking.com Launches Credit CardVacation Rentals outperform hotelsAirbnb raises service fee for Property Managers from 15.5% to 3%Forbes: Inside the Worlds Best Secret Hotel BarsWhat is New With Hospitality Concierge?For full show notes head to: https://themodernhotelier.com/episode/205Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts Steve Carran and David Millili sit down with Michael Weiss, co-founder and co-CEO of Trailborn, a brand redefining outdoor hospitality.Michael shares his journey from Goldman Sachs to Airbnb and Compass, to ultimately launching Trailborn—boutique, design-forward hotels in outdoor destinations like national parks, wine country, and coastal getaways. Listeners will hear how Mike and his partner identified a white space in the market, why outdoor hospitality is booming post-COVID, and how Trailborn is bridging the gap between camping and traditional luxury hotels.We also dive into:The challenges and opportunities in outdoor hospitality today.How Trailborn balances local authenticity with brand consistency.The company's partnership with Marriott and what it unlocks for growth.Lessons Mike has carried from startups like Airbnb and Compass into building Trailborn.The importance of finding the right business partner and aligning on vision.If you're curious about innovation in hospitality, the rise of outdoor travel, or how design and experience shape modern brands, this episode is packed with insights you won't want to miss.Watch the FULL EPISODE on YouTube: https://youtu.be/t5PWuCYNvQ0 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Michael on LinkedIn: https://www.linkedin.com/in/mikedweiss/Trailborn: https://www.trailborn.com/For full show notes head to: https://themodernhotelier.com/episode/204Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David Millili and Steve Carran sit down with Elle Rustique, Founder and CEO of TipBrightly—a FinTech company revolutionizing tipping through easy, cashless, app-free technology. Inspired by her mother, a hotel housekeeper, Elle turned a personal story into a mission to create more equity, gratitude, and recognition for frontline hospitality workers.Elle shares her journey from education and entrepreneurship to launching TipBrightly in Silicon Valley, the challenges of breaking into hospitality tech without prior industry experience, and how cashless tipping is helping hotels improve employee morale, retention, and guest satisfaction. She also discusses the power of data, future trends in digital tipping, and offers advice for aspiring hospitality entrepreneurs.From heartfelt stories about how tipping changed employees' lives, to practical insights on navigating long sales cycles and industry adoption, this conversation is both inspiring and thought-provoking.What you'll learn in this episode:How a personal story inspired the creation of TipBrightlyChallenges of entering the hospitality tech space as a first-time founderThe role of tipping in boosting retention and recognition in hotelsTrends shaping the future of cashless tipping and guest engagementElle's advice for entrepreneurs looking to innovate in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/vCHaugoSD-kThis episode is sponsored by TipBrightly: https://tipbrightly.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Elle on LinkedIn: https://www.linkedin.com/in/erustique/TipBrightly: https://tipbrightly.com/For full show notes head to: https://themodernhotelier.com/episode/203Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts Steve Carran and David Millili sit down with Jon Buerge, President of Urban Villages, to explore how sustainable development is reshaping hospitality. From his upbringing in Aspen and a deep-rooted love of nature to leading innovative, carbon-positive hotel projects like Populus, Jon shares how design, community, and environmental stewardship come together to create places where both people and the planet thrive.Listeners will hear Jon's perspective on:Why authentic, place-based experiences are more valuable than predictable, cookie-cutter stays.How the Populus hotels in Denver and Seattle are redefining sustainability through design, materials, and guest immersion.Why he believes profitability and doing the right thing for the planet must go hand in hand—and how Urban Villages is proving that model works.Watch the FULL EPISODE on YouTube: https://youtu.be/PcPWFXBcYLI Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jon Buerge on LinkedIn: https://www.linkedin.com/in/jon-buerge-95229118/Urban Villages: https://urban-villages.com/ For full show notes head to: https://themodernhotelier.com/episode/202Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts David Millili and Steve Carran sit down with Eoin Heavey, CEO and founder of Maitre, a modern operating system built specifically for independent hotels. With a unique background spanning both technology and hospitality, Eoin shares his journey—from growing up in Dublin and playing competitive tennis at UC Berkeley to working in consulting, hedge funds, and venture capital—before launching businesses that eventually led him into the world of hotels.He discusses the inspiration behind Maitre and how it helps hotels streamline operations, improve team communication, and deliver exceptional guest service—all without the burden of legacy systems.In this episode, you'll learn about:Building a hospitality tech platform from the ground upThe future of hotel operations and staffing challengesHow better integrations and cloud-based tools reshape the hotel tech stackEntrepreneurial lessons from Green Park to MaitreWatch the FULL EPISODE on YouTube: https://youtu.be/RWtP3l7TrKkThis episode is sponsored by: https://www.maitrehotel.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Eoin on LinkedIn: https://www.linkedin.com/in/eoinheavey/Maitre LLC: https://maitrehotel.com/For full show notes head to: https://themodernhotelier.com/episode/201Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

This week's episode, David Millili and Steve Carran sit down with Stacy Warner, Executive Vice President at Eat.Drink.Sleep., the boutique hospitality group known for concept-driven hotels, restaurants, and bars that blend standout design with unforgettable guest experiences. Stacy shares her journey from a small town in Massachusetts to shaping some of California's most creative hospitality projects, including the iconic Tower 23 Hotel. She talks about her People First philosophy, why she believes independent hotels offer the best growth opportunities, and how Eat.Drink.Sleep. balances design ambition with operational excellence through their in-house creative studio.From navigating unique project challenges (like renovating a hotel on Catalina Island) to leading teams in an era of shifting workplace expectations, Stacy offers candid insights into what it takes to create spaces where both guests and employees thrive.You'll also hear her take on:The difference between “boutique” and “independent” hotelsHow guest expectations are evolving (and how they're not)Why investing in communication tech is shaping the future of hospitalityTips for retaining top talent in a competitive marketWatch the FULL EPISODE on YouTube: https://youtu.be/OWqEJJwAglI Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Stacy on LinkedIn: https://www.linkedin.com/in/stacy-warner-4369406/Eat.Drink.Sleep (EDS) Hospitality Group: https://eatdrinkandsleep.net/For full show notes head to: https://themodernhotelier.com/episode/200Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In today's episode, David and Steve talk with Mark Keiser, President of Development at Viceroy Hotels & Resorts, about his journey from a suburban upbringing and a year abroad in France to leading the brand's global growth. Mark shares early career lessons—including taking on a GM role with zero hotel experience—the evolution of luxury lifestyle hospitality, and Viceroy's approach to creating authentic local experiences, from tequila tastings in Mexico to beekeeping in Portugal. They also explore emerging markets, branded residences, and how Viceroy balances profitability with memorable guest connections.With over 25 years in hospitality, Mark has led the growth of iconic hotel brands and now drives Viceroy's global expansion. He shares his journey, lessons learned, and the brand's vision for redefining luxury travel.Topics include:How a high school trip to Puerto Rico and a year abroad in France inspired a career in hospitalityLessons from stepping into his first GM role with no prior operations experienceWhat makes a property “Viceroy-worthy” and how the brand blends luxury with authentic local cultureThe role of unique guest experiences—like beekeeping in Portugal—in building emotional connectionsCareer advice for aspiring hospitality leaders, including the value of mentorship and taking early risksWatch the FULL EPISODE on YouTube: https://youtu.be/dRWZdK5tcOg Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mark on LinkedIn: https://www.linkedin.com/in/mark-keiser-a4a5152/Viceroy Hotels and Resorts: https://www.viceroyhotelsandresorts.com/For full show notes head to: https://themodernhotelier.com/episode/199Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this Hospitality Hot Topics edition of The Modern Hotelier, hosts Steve Carran and David Millili are joined by Ryan Rivett, President & CEO of My Place Hotels, to unpack July's biggest hospitality trends.From the TSA finally ditching the shoe-removal rule, to the rise of micro-cations and adventure travel, to the luxury sleep experience movement, the trio explores how these shifts are shaping guest expectations and industry strategies. Ryan also gives an insider look at My Place Hotels' rapid growth, their tech-forward approach to guest loyalty, and how they're adapting to evolving travel patterns.If you want a fast-paced, insightful conversation about what's next in hospitality—plus a few laughs—this episode delivers.Topics Covered:TSA's new airport security policy and its impact on travel moodWhy short, frequent “microcations” are here to stayAdventure travel's lasting post-pandemic appealThe luxury sleep trend and wellness-focused staysHow My Place Hotels is leveraging tech, loyalty, and service to scaleWatch the FULL EPISODE on YouTube: https://youtu.be/Nu9eqGeZvN0 Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Ryan on LinkedIn: https://www.linkedin.com/in/ryan-rivett-09984311Ryan on X: https://x.com/RyanJRivett My Place Hotels: https://www.myplacehotels.com/ For full show notes head to: https://themodernhotelier.com/episode/198Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

On today's episode, David Millili and Steve Carran sit down with Michael Hirschler, Chief Growth Officer at Staypineapple, live from Staypineapple Chicago. Michael shares how the brand is redefining boutique hospitality through a combination of 'friend-style' service, a bold brand identity, and guest-focused innovation.They dive deep into Staypineapple's growth strategy—from owner-operator beginnings to expanding through licensing and management—and how their flexible, cost-effective model provides a compelling alternative to legacy hotel brands. Michael also unpacks their cutting-edge tech stack, the role of AI in enhancing (not replacing) hospitality, and why true guest service still starts with emotionally intelligent people.Topics covered include:What makes Staypineapple's brand and service model uniqueWhy personalization and emotional intelligence drive guest experienceReducing friction between guests and staff through smarter techHow to maintain strong service culture across propertiesWatch the FULL EPISODE on YouTube: https://youtu.be/A-WLXWkThTE Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Staypineapple: https://www.staypineapple.com/Michael on LinkedIn: https://www.linkedin.com/in/michaelhirschler/For full show notes head to: https://themodernhotelier.com/episode/197Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

What happens when playful luxury meets bold hospitality? In this insight-packed episode, hosts David Millili and Steve Carran sit down with Beth Anne King, Regional Director of Operations Staypineapple, to explore the playful luxury and deeply personalized service that define the brand. From high-end bedding that encourages you to sleep naked to surprise-and-delight moments that leave a lasting impression, Beth Anne shares the philosophy, backstories, and operational secrets behind Staypineapple's unique guest experience.What You'll Hear in This Episode:How European-style double duvets, plush towels, and terry robes create a luxury sleep you won't forget.Why Staypineapple blends cheeky branding with upscale service, and how it resonates with both the young and young-at-heart.The philosophy of welcoming guests like you would a friend into your home, starting with a drink at check-in.How Surprise and Delight is at the heart of everything Staypineapple does.Why every team member is empowered to say yes, no matter the department, and how that changes the game for service culture.Watch the FULL EPISODE on YouTube: https://youtu.be/W8wCpH3pk6k Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Staypineapple: https://www.staypineapple.com/Beth on LinkedIn: https://www.linkedin.com/in/beth-anne-king-0a639ab/For full show notes head to: https://themodernhotelier.com/episode/195Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today's episode, David Millili and Steve Carran sit down with Chef David Fingerman, Corporate Executive Chef at Staypineapple, live from The Atwood in Chicago. From delightful afternoon treats to Chicago's gritty, authentic food and dive bar culture, Chef David shares what makes Staypineapple's F&B program pop, and why hospitality is more personal when the staff has a hand in the experience.In this episode, you'll learn about:The signature 3PM pick-me-up featuring pineapple-shaped cookies and fresh coffee.How Staypineapple's path water bottles and lobby water bars keep guests hydrated without the waste.Why drinks at The Atwood are more meaningful—with staff-named creations that fuel pride and performance.Why Chicago's soul is found in its cash-only neighborhood bars, not the flashy cocktail lounges.Watch the FULL EPISODE on YouTube: https://youtu.be/aencrVr7krM Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Staypineapple: https://www.staypineapple.com/Atwood Chicago: atwoodchicago.com David Fingerman on LinkedIn: https://www.linkedin.com/in/david-fingerman-21763a76/For full show notes head to: https://themodernhotelier.com/episode/196Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today's episode, we sit down with Daniel McGarry, the Regional Director of Revenue Management of Stonebridge, and an HSMAI Rising Leader. From mowing lawns in Lancaster to managing revenue strategy across historic Marriott tribute properties, Daniel shares his unique journey through hospitality — and the lessons he's learned along the way.We dive into:The evolution of revenue management — from gut instinct to AI-powered strategyHow to separate signal from noise in a data-saturated worldThe future of profit-focused hospitality and the rise of commercial servicesWhy storytelling might be the most underrated skill in revenue strategyWhat it really takes to align sales, marketing, and revenue around a shared goalWhether you're a hospitality pro or just curious about how data and experience collide in modern hotels, this conversation is packed with insight, laughs, and a whole lot of value.Watch the FULL EPISODE on YouTube: https://youtu.be/qN31gPuxpws Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Daniel on LinkedIn: https://www.linkedin.com/in/daniel-mcgarry-2baa958a/Stonebridge Companies: https://www.sbcos.com/ For full show notes head to: https://themodernhotelier.com/episode/194Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Liz Dahlager is the Chief Operating Officer and a partner at Mereté Hotel Management, a hotel management company based in Oregon. With roots in boutique hospitality at Kimpton Hotels, Liz has climbed the career ladder from area director of sales to Chief Operating Officer. Susan and Liz talk about culture, career pivots, and crafting local guest experiences. Episode Highlights

In this episode, hosts David Millili and Steve Carran sit down with Bill Graf, the visionary founder of ONDA Hotels, to uncover how a former finance exec traded spreadsheets for surf towns and is now building a hospitality brand for the modern traveler.Bill shares the bold story of how a sabbatical, a motorcycle, and a post-COVID pivot led to the creation of ONDA—a growing hotel brand designed to bring trusted, high-vibe stays to off-the-beaten-path destinations. From his first property in Costa Rica to his vision of scaling globally through a franchise model.In this episode, you'll learn about: How contrarian investing led him into hospitalityWhat “the vibe” really means and why it's everythingWhy ONDA is filling a massive gap in emerging travel marketsWhat it takes to build trust in remote, lifestyle-driven destinationsWatch the FULL EPISODE on YouTube: https://youtu.be/ZEiYFVyL5vk Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Bill on LinkedIn: https://www.linkedin.com/in/williamgraf/?originalSubdomain=crONDA: https://www.stayonda.com/For full show notes head to: https://themodernhotelier.com/episode/192Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today's episode, David Millili and Steve Carran sit down with Travis Mckie, former pro basketball player turned champion for independent hotels at AHLA (American Hotel & Lodging Association).Travis shares his fascinating journey from the courts of Wake Forest and international basketball leagues to leading the charge for boutique and independent hoteliers across the country. He opens up about what makes independent hotels so memorable, the shift in guest expectations, and how AHLA is reshaping its approach to support these unique properties.Highlights include:What makes today's travelers choose experience over standardAHLA's new benefits and programs tailored to independent hotelsMemorable stays like the Wigwam in ArizonaHow independent hoteliers can connect with AHLA and get involvedTune in to hear why the future of hospitality is anything but cookie-cutter — and how leaders like Travis are making sure independent hotels have a powerful seat at the table.Watch the FULL EPISODE on YouTube: https://youtu.be/jWqwLlodqTk Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Travis on LinkedIn: https://www.linkedin.com/in/travis-mckie-68555b209/AHLA: https://www.ahla.com/For full show notes head to: https://themodernhotelier.com/episode/191Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts David Millili and Steve Carran sit down with Dean Stambules, Chief Investment Officer at Sage Hospitality Group, live from the ILC CONfab in Chicago.Dean shares his unique path into the hospitality world—from his family's deep roots in the industry to his early career in appraisal work that led to a passion for hotel investment. He offers a behind-the-scenes look at Sage Hospitality's growing independent hotel platform, including exciting properties like the Stanley Hotel in Estes Park and Circa 39 in Miami Beach.You'll also get an insider's preview of Dean's recent talk on deal-making, where he breaks down the complexities of hotel acquisitions, partnerships, and value creation—highlighting the transformative renovation of One Ocean Resort in Florida.If you're passionate about hospitality development, deal strategy, or just love hearing about iconic properties, this one's for you.Tune in now to hear:How Dean found his calling in hospitalityWhat's new with Sage and their growing portfolioA real-world case study of turning potential into profitThe value of independent hotel experiencesHow Sage marries design, operations, and investment to drive resultsWatch the FULL EPISODE on YouTube: https://youtu.be/60QBnHZtMtYJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Dean on LinkedIn: https://www.linkedin.com/in/dean-stambules-30a11046/Sage Hospitality Group: https://sagehospitalitygroup.com/For full show notes head to: https://themodernhotelier.com/episode/190Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts welcome back Jeremy Wells, author, brand strategist, and co-owner of The Ozarker Lodge and the newly reimagined Parker Hotel in Colorado.Jeremy shares what it's been like since opening The Ozarker Lodge—lessons learned, community wins, and how indie spirit fuels every project. He also dives into his second book, Indie Hotels, a heartfelt blend of memoir and hospitality insights that's already making waves across the industry.Joining the conversation is Stephen Chan, co-founder of Eagle Point Hotel Partners, the investment group behind both The Ozarker Lodge and Parker Hotel. Stephen gives us a behind-the-scenes look at the $24M Parker property acquisition and talks trends in boutique hotel investing, including their new stealth-mode venture, Arbus Hospitality.We explore:How Jeremy and Stephen approach branding, design, and repositioningThe importance of community integration for boutique propertiesLessons from growing a hotel brand post-COVIDWhy the independent hotel scene continues to thriveThe future of ILC and its mission to inspire collaborationWatch the FULL EPISODE on YouTube: https://youtu.be/KuAExHR7BHAJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jeremy WellsJeremy on LinkedIn: https://www.linkedin.com/in/wellsjeremy/ Longitude°: https://longitudedesign.com/INDIE HOTEL: Why Hoteliers Are Breaking Free from Chains and Choosing Independence Book: https://www.amazon.com/INDIE-HOTEL-Hoteliers-Breaking-Independence/dp/B0CHL4713KStephen ChanStephen on LinkedIn: https://www.linkedin.com/in/stephen-chan-1b70142b/Eagle Point Hotel Partners: https://www.eaglepointhotels.com/For full show notes head to: https://themodernhotelier.com/episode/189Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts David Millili and Steve Carran sit down with the dynamic Meg Gutowski, Executive Director of the Independent Lodging Congress (ILC), live from ILC CONfab in Chicago. Meg shares her unconventional journey from catering weddings to leading one of the most vibrant communities in independent hospitality.She opens up about what makes ILC truly special—from building real partnerships with host properties to curating events where business gets done, but fun is never far behind. From rooftop cocktails to Miami shenanigans, you'll hear how Meg and the ILC team are redefining what it means to connect in this industry.Whether you're an independent hotelier, event producer, or just love hospitality done differently, this episode is packed with insight, laughs, and a whole lot of heart.Watch the FULL EPISODE on YouTube: https://youtu.be/DmZ_h4o24KMJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Meg on LinkedIn: https://www.linkedin.com/in/meg-gutowski-09b33972/ILC: https://ilcongress.com/For full show notes head to: https://themodernhotelier.com/episode/188Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

It's the 200th episode, and who better to celebrate with than the show's most frequent flyer—literally—Cat Meek! Restaurateur, sommelier, real estate investor, travel advisor, and Susan's sister, Cat shares the hilariously chaotic and wanderlust-filled story of her “adult gap year.” From a surprise St. Croix slideshow pitch to mimosa-fueled airport lounge reviews, it's a memory-loaded milestone you don't want to miss. What You'll Learn About: ✈️ How a missed seasonal business contract turned into a 25-trip travel spree

In this special edition of The Modern Hotelier: Hospitality's Most Engaged Podcast, David Millili, Steve Carran, and Jon Bumhoffer take a moment to pause, reflect, and look ahead as we hit the halfway point of 2025.From standout interviews and hotel experiences to hilarious behind-the-scenes moments and the hustle of live events, the trio shares their favorite memories, biggest surprises, and what it really takes to keep the podcast (and media company!) running at full throttle.Highlights include:Why laughter has become the heartbeat of the showBehind-the-scenes chaos (and joy) from filming hotel experiencesFavourite guests—from heartfelt conversations to industry game-changersWhat they've learned as hosts, producers, and friendsWho they dream of interviewing nextThis isn't just a recap—it's a celebration of hospitality, creativity, and the people behind the stories.Tune in to laugh with us, learn with us, and see where we're heading next.Watch the FULL EPISODE on YouTube: https://youtu.be/X3xEpY8dxZkJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/187Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Michael Cole, the Director of Sales and Marketing at the iconic Warwick Melrose Dallas, to explore how this historic hotel has gracefully evolved over the past century. From its roots as 1920s apartments to a luxurious modern-day destination, Michael shares the rich story behind the walls—and what makes this hotel truly one of a kind.What you'll hear about in this episode:How Michael accidentally fell into hospitality—and stayed for 32 yearsWhy the Presidential Suite still feels like stepping back in timeThe recent additions: a brand-new spa, outdoor pool, and 5,500 sq ft ballroomHow the hotel flawlessly blends old-world charm with modern luxuryWatch the FULL EPISODE on YouTube: https://youtu.be/zHJX_H3-_JUJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Michael on LinkedIn: https://www.linkedin.com/in/michael-cole-96a08b20/Warwick Melrose - Dallas: https://www.warwickhotels.com/For full show notes head to: https://themodernhotelier.com/episode/186Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this live episode of The Modern Hotelier, Steve Carran and David Millili sit down with Jason Jenkins, Vice President & Managing Director of the Americas, HRS, to talk all things hotel tech—from AI-powered upselling to seamless system integration.Whether you're a HITEC veteran or a tech-curious hotelier, this episode gives you a front-row seat to how HRS is streamlining operations and enhancing the guest experience in a rapidly evolving landscape.In this episode, you'll learn about:Jason's HITEC experience and what's trending in 2025How HRS is using AI and automation to improve workflows and guest experiencesThe benefits of HRS's in-house AI platform—from data security to eliminating third-party integrationsWhy system integration is still a challenge and how HRS is simplifying itHow LTE-enabled mobile ordering boosts efficiency and revenueThis is one episode you don't want to miss—straight from the show floor with insights that could shape your tech strategy this year.Watch the FULL EPISODE on YouTube: https://youtu.be/9w05FN3UAYAThis episode is sponsored by Americas, HRS: https://hrsinternational.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jason on LinkedIn: https://www.linkedin.com/in/jason-jenkins/ Americas, HRS: https://hrsinternational.com/For full show notes head to: https://themodernhotelier.com/episode/182Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Mahwish Saleem, Head of Sales at FCS Solutions, to explore how hotels can streamline operations, enhance efficiency, and improve guest satisfaction—all by simplifying their tech stack.Mahwish shares her first impressions of HITEC, what excites her about the future of hotel tech, and how FCS is helping hoteliers stay ahead in an increasingly complex digital landscape.What you'll learn in this episode:Mahwish's first HITEC experience and why it's more than just a trade showHow FCS Solutions helps hotels improve operations and guest serviceWhy reducing the hotel tech stack is becoming a top priorityHow automation and AI are driving productivity in housekeeping and maintenanceWatch the FULL EPISODE on YouTube: https://youtu.be/OQLYoLfKBNM This episode is sponsored by FCS Solutions: https://www.fcshub.com/enJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mahwish on LinkedIn: https://www.linkedin.com/in/mahwish-saleem-17ab1283/?originalSubdomain=ca FCS Solutions: https://www.fcshub.com/enFor full show notes head to: https://themodernhotelier.com/episode/184Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today, Steve Carran and David Millili sit down with Tony Ross, Director of Sales at Craftable, to talk about how technology is helping operators tackle today's biggest hospitality challenges — especially rising costs and profit pressure.Tony brings decades of industry experience and shares how Craftable is streamlining operations, cutting down bloated tech stacks, and helping hotels make smarter, faster decisions with AI and automation.What You'll Learn in This Episode:Why “profit pressure” is one of the biggest challenges in hospitality right nowHow Craftable is helping operators manage rising food and labour costsThe role of AI in automating invoice processing and GL codingHow Craftable simplifies integration and helps reduce your tech stackWhat Craftable is promoting at HITEC and what's next for the companyWatch the FULL EPISODE on YouTube: https://youtu.be/yQbyFZraJRIThis episode is sponsored by Craftable: https://craftable.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tony on LinkedIn: https://www.linkedin.com/in/jaross1/Craftable: https://craftable.com/For full show notes head to: https://themodernhotelier.com/episode/183Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today's episode features hosts Steve Carran and David M., broadcasting from the iconic Dallara IndyCar Factory in Indianapolis with special guest Jason Craparo, CEO of Hovr—the company revolutionizing hotel websites with video storytelling.We dive into:How Hovr helps guests' book with confidence through seamless video integrationThe power of generative AI to supercharge marketing decisionsHow easy it is to implement Hovr with just one line of codeWhy video storytelling boosts engagement, CTRs, and direct bookingsWhat hotels get wrong about content—and how Hovr flips the scriptIf you're a hotel marketer, tech innovator, or hospitality pro looking to level up guest experience and conversion—this one's for you.Watch the FULL EPISODE on YouTube: https://youtu.be/8gyq2G17m5sThis episode is sponsored by Hovr: https://gethovr.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jason on LinkedIn: https://www.linkedin.com/in/jasoncraparo/Hovr: https://gethovr.com/For full show notes head to: https://themodernhotelier.com/episode/179Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're joined by a hospitality tech powerhouse: Robert Dawson, Chief Strategist and Product Officer at IRECKONU.Robert shares his journey from front desk college job to C-suite, how he fell in love with the hotel industry, and why solving fragmented data problems became his mission. We talk all things AI, automation, data management, and CRM evolution — and what's making waves at HITEC this year.We talk about:Why the entrepreneurial section at HITEC is the place to beThe real opportunities (and limits) of AI in hospitalityWhat IRECKONU is doing to turn data into real guest engagementWatch the FULL EPISODE on YouTube: https://youtu.be/7X3r0-OPuWc This episode is sponsored by IRECKONU: https://ireckonu.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Robert on LinkedIn: https://www.linkedin.com/in/hospitalitytechnologyexecutive/IRECKONU: https://ireckonu.com/For full show notes head to: https://themodernhotelier.com/episode/180Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode of The Modern Hotelier, we're live from the Dallara IndyCar Factory at HITEC—and yes, the cars are as fast as the tech talk.We're joined by Phil Crawford, Head of Hospitality at Adyen, who dives into how they're reshaping the future of payments for the hotel industry.From solving the chaos of fragmented systems to leveraging true AI (not just buzzword fluff), Phil breaks down how Adyen's unified commerce approach is creating seamless, data-driven guest experiences. He shares real-world applications—from fraud prevention to global API integrations—and how they're listening to their clients to build smarter, faster, and more flexible tools.Whether you're a hotelier struggling with outdated systems or just a tech geek who loves a good innovation story, this episode is packed with insights you can't afford to miss.Tune in for: Behind-the-scenes of Phil's first HITEC How Adyen is building payment solutions hotels actually need What AI should really look like in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/2z2e61p_Xds This episode is sponsored by Adyen: https://www.adyen.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Phil on LinkedIn: https://www.linkedin.com/in/crawfordphil/Adyen: https://www.adyen.com/For full show notes head to: https://themodernhotelier.com/episode/181Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of The Modern Hotelier, we're live from the iconic Dallara IndyCar Factory in Indianapolis, joined by Tristan Gadsby, CEO of Alliants, and Alberto Santana, CRO of Alliants.Together, we explore how hospitality is shifting gears from clunky, fragmented tech to seamless, guest-first experiences. From reinventing contactless solutions post-COVID to ditching plastic key cards in favor of NFC technology, Alliants is helping hotels rediscover what true hospitality feels like—personal, powerful, and friction-free.Learn how:Resorts World Las Vegas revamped their tech stack for an end-to-end contactless experience.NFC keys are revolutionizing guest access (and finally working in elevators).Hotels can personalize stays before the guest even arrives—boosting revenue and delight.The outdated idea of “reception” is being replaced with something much more human.And don't miss Alberto's fiery take on why hospitality needs to break up with transactions and start having real conversations.Whether you're a tech-savvy GM or just curious about the future of hotel experiences, this is the episode that connects the dots between innovation and true hospitality.Watch the FULL EPISODE on YouTube: https://youtu.be/NWvNNOdcMbIThis episode is sponsored by Alliants: https://www.alliants.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tristan GadsbyTristan on LinkedIn: https://www.linkedin.com/in/tristangadsby/Alliants: https://www.alliants.com/ Alberto SantanaAlberto on LinkedIn: https://www.linkedin.com/in/mrsantana/For full show notes head to: https://themodernhotelier.com/episode/177Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special HITEC 2025 edition of The Modern Hotelier: Hospitality's Most Engaged Podcast, hosts David Millili and Steve Carran sit down with Dan Bell, VP of Hotels and Resorts at Agilysys, for an energized and insightful conversation straight from the show floor.Dan shares his journey from his blue-collar roots in Easton, Pennsylvania, to leading hospitality tech innovation at Agilysys. He opens up about what drives him, his favorite city in the world, and the lessons he still carries from his early days in restaurant tech. The trio also dives into the transformative power of integrated, guest-focused technology—and how forward-thinking hoteliers are boosting revenue, efficiency, and experience through modern solutions.From intelligent guest profiles and PMS innovation to post-sale support and the future of hospitality service, this episode is packed with insights for industry leaders who want to stay ahead.You'll learn:Why Dan believes singular industry focus is the key to better techHow Agilysys is redefining the guest experience with end-to-end solutionsThe importance of collaboration between sales, development, and operatorsWhat post-sale service really looks like when it's done rightWatch the FULL EPISODE on YouTube: https://youtu.be/F135XFiPjgY This episode is sponsored by agilysys: https://www.agilysys.com/en/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Dan on LinkedIn: https://www.linkedin.com/in/dan-bell-01a6055/agilysys: https://www.agilysys.com/en/For full show notes head to: https://themodernhotelier.com/episode/178Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today, we sit down with Will Gilbert, co-founder of Bodhi, a groundbreaking platform transforming hotel operations through AI, automation, and integration.With over 25 years of system integration experience, Will shares how Bodhi acts like a virtual technician, working 24/7 to ensure every device in a hotel—regardless of brand—is functioning flawlessly. From a universal guest app that requires no downloads to a powerful AI "Super Agent" processing hundreds of thousands of data points every second, Bodhi is solving problems hotels didn't even know they had.We dive into:The challenges of integration and how Bodhi stays one step aheadHow AI is actually being used—no fluff, just functionThe power of real-time data across lighting, HVAC, locks, and PMS systemsTheir new innovations debuting at HITEC (hint: three layers of AI!)Why the guest experience starts before they even speak upWatch the FULL EPISODE on YouTube: https://youtu.be/-eapkMzXYrQ This episode is sponsored by Bodhi: https://www.gobodhi.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/Bodhi: https://www.gobodhi.com/For full show notes head to: https://themodernhotelier.com/episode/176Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode recorded live at HITEC, we sit down with Estella Hale from Zucchetti North America to talk all things innovation, automation, and integration in hotel tech. With more than 15 years of HITEC experience under her belt, Estella shares insider insights into how Zucchetti is reshaping the hospitality tech landscape in North America.In this episode, we cover:How Zucchetti brings European tech excellence to North American hotelsHow generative AI is being used for translations, chatbots, and impactful visualsThe industry's ongoing challenge with tech integration—and how Zucchetti addresses itWhy integration should go beyond the “minimum common denominator"Creating data lakes to improve revenue decisions and future-proof hotel operationsWatch the FULL EPISODE on YouTube: https://youtu.be/h2ORBFn6oI0 This episode is sponsored by Zucchetti North America: https://www.zucchetti.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Estella on LinkedIn: https://www.linkedin.com/in/estellahale/Zucchetti North America: https://www.zucchetti.com/For full show notes head to: https://themodernhotelier.com/episode/175Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Hosts Steve Carran and David M. sit down with the powerhouse women behind the movement, including Mercedes Blanco and Silvia Camarota, the co-founders of Women in Travel Thrive. They share the inspiring story of how a grassroots idea born during the pandemic became a global nonprofit that's transforming the travel and hospitality industry — one Day of Impact at a time.You'll also hear from participants like Rachel Kooyman, who found community and purpose through volunteering, and guest speakers like Cezary Pietrasik, author of Homo Idioticus, and Syama Bunten, CEO of Big Delta Capital and host of the Getting Rich Together podcast, who speak powerfully on fighting bias, building financial freedom, and leading with intention.From the birth of a movement to a retreat in Costa Rica, this episode dives into purpose-driven leadership, empowering stories, and what it really means to thrive together.Key Topics Covered:Why Day of Impact has become a signature moment for the communityHow Women in Travel Thrive is closing the gender gap without gatekeepingReal talk on financial empowerment, conformity bias, and redefining successTips for building wealth, confidence, and community — on your own termsWatch the FULL EPISODE on YouTube: https://youtu.be/Ixuxu3i9N1IThis episode is sponsored by Alliants: https://www.alliants.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mercedes BlancoMercedes on LinkedIn: https://www.linkedin.com/in/mercedesblancoanton/ Women in Travel Thrive: https://womenintravelthrive.com/ Silvia Camarota Silvia on LinkedIn: https://www.linkedin.com/in/silviabcamarota/Women in Travel Thrive: https://womenintravelthrive.com/ Cezary Pietrasik Cezary on LinkedIn: https://www.linkedin.com/in/cezary-pietrasik/Syama BuntenSyama on LinkedIn: https://www.linkedin.com/in/syamameagher/Big Delta Capital: https://www.bigdeltacapital.com/Rachel KooymanRachel on LinkedIn: https://www.linkedin.com/in/rachelkooyman/Women in Travel Thrive: https://womenintravelthrive.com/For full show notes head to: https://themodernhotelier.com/episode/174Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're coming to you from the floor of HITEC in Indianapolis, where Steve Carran and David Millili sit down with Kevin Bidner, CEO of Hotel Communication Network (HCN).Kevin shares the incredible journey from being a serial tech entrepreneur to disrupting the hospitality industry with an innovative, guest-centric solution: in-room tablets that redefine hotel communication. Discover why HCN's technology is quickly becoming the global standard, how it's solving the decades-old problem of digital guest engagement, and how it's now accessible to hotels of all levels through an ad-subsidized model.We also dive into HCN's latest breakthrough: a conversational AI concierge that speaks every language, solves problems instantly, and helps guests explore the city — revolutionizing the travel experience from the inside out.What You'll Learn in This Episode:Why hotel apps fall short, and tablets win the engagement battleHow HCN became the global leader after acquiring CraveThe real impact of guestroom tablets on satisfaction and hotel revenueHow AI is transforming the hotel experience — in-room and beyondThe bold vision to become “the concierge to the world”Watch the FULL EPISODE on YouTube: https://youtu.be/TU0bR74Jpd0 This episode is sponsored by HCN: https://hcn-inc.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Kevin on LinkedIn: https://www.linkedin.com/in/kevinbidner/HCN: https://hcn-inc.com/For full show notes head to: https://themodernhotelier.com/episode/172Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Hosts Steve Carran and David M. sit down with Noelani Schroy, VP of Global Territory Sales at Onyx CenterSource. Broadcasting from the bustling trade show floor in Indianapolis, Noe shares how Onyx is transforming the often-complicated world of hotel commission payments into a seamless experience for both hotels and travel agencies. They dive into:Why HITEC feels like a “dysfunctional family reunion” (in the best way)How Onyx removes the friction from B2B commission paymentsThe role of travel agents in today's direct booking vs. OTA conversationThe launch of Onyx Insights, a data-driven solution to help hotels grow and retain agency partnershipsWatch the FULL EPISODE on YouTube: https://youtu.be/e16U0nky9m8This episode is sponsored by Onyx CenterSource: https://www.onyxcentersource.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Noelani on LinkedIn: https://www.linkedin.com/in/noelanib/Onyx CenterSource: https://www.onyxcentersource.com/For full show notes head to: https://themodernhotelier.com/episode/173Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Live from the buzzing HITEC trade show floor, The Modern Hotelier sits down with Darien Long, SVP of Specialty Access Control at dormakaba — and trust us, this isn't your average corporate interview.From growing up in small-town Texas with a love for sunsets and strong coffee to running a 250-person team in a global powerhouse, Darien's journey is packed with grit, charm, and game-changing insights.In this episode, you'll discover:The best advice she ever got (spoiler: it's about money vs. experience) Why fashion-forward PPE should be a thing (yes, really) The future of hotel access, cloud tech, and how AI could transform your next stay Tune in to find out why access control is no longer just about locks — it's about experience.Watch the FULL EPISODE on YouTube: https://youtu.be/OvJp0-_L9hs This episode is sponsored by dormakaba: https://www.dormakaba.com/us-en Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Darien on LinkedIn: https://www.linkedin.com/in/darienlong/dormakaba Americas: https://www.dormakaba.com/us-enFor full show notes head to: https://themodernhotelier.com/episode/170Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.