Podcasts about hotel management

In this episode, hosts welcome back Jeremy Wells, author, brand strategist, and co-owner of The Ozarker Lodge and the newly reimagined Parker Hotel in Colorado.Jeremy shares what it's been like since opening The Ozarker Lodge—lessons learned, community wins, and how indie spirit fuels every project. He also dives into his second book, Indie Hotels, a heartfelt blend of memoir and hospitality insights that's already making waves across the industry.Joining the conversation is Stephen Chan, co-founder of Eagle Point Hotel Partners, the investment group behind both The Ozarker Lodge and Parker Hotel. Stephen gives us a behind-the-scenes look at the $24M Parker property acquisition and talks trends in boutique hotel investing, including their new stealth-mode venture, Arbus Hospitality.We explore:How Jeremy and Stephen approach branding, design, and repositioningThe importance of community integration for boutique propertiesLessons from growing a hotel brand post-COVIDWhy the independent hotel scene continues to thriveThe future of ILC and its mission to inspire collaborationWatch the FULL EPISODE on YouTube: https://youtu.be/KuAExHR7BHAJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jeremy WellsJeremy on LinkedIn: https://www.linkedin.com/in/wellsjeremy/ Longitude°: https://longitudedesign.com/INDIE HOTEL: Why Hoteliers Are Breaking Free from Chains and Choosing Independence Book: https://www.amazon.com/INDIE-HOTEL-Hoteliers-Breaking-Independence/dp/B0CHL4713KStephen ChanStephen on LinkedIn: https://www.linkedin.com/in/stephen-chan-1b70142b/Eagle Point Hotel Partners: https://www.eaglepointhotels.com/For full show notes head to: https://themodernhotelier.com/episode/189Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, hosts David Millili and Steve Carran sit down with the dynamic Meg Gutowski, Executive Director of the Independent Lodging Congress (ILC), live from ILC CONfab in Chicago. Meg shares her unconventional journey from catering weddings to leading one of the most vibrant communities in independent hospitality.She opens up about what makes ILC truly special—from building real partnerships with host properties to curating events where business gets done, but fun is never far behind. From rooftop cocktails to Miami shenanigans, you'll hear how Meg and the ILC team are redefining what it means to connect in this industry.Whether you're an independent hotelier, event producer, or just love hospitality done differently, this episode is packed with insight, laughs, and a whole lot of heart.Watch the FULL EPISODE on YouTube: https://youtu.be/DmZ_h4o24KMJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Meg on LinkedIn: https://www.linkedin.com/in/meg-gutowski-09b33972/ILC: https://ilcongress.com/For full show notes head to: https://themodernhotelier.com/episode/188Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

It's the 200th episode, and who better to celebrate with than the show's most frequent flyer—literally—Cat Meek! Restaurateur, sommelier, real estate investor, travel advisor, and Susan's sister, Cat shares the hilariously chaotic and wanderlust-filled story of her “adult gap year.” From a surprise St. Croix slideshow pitch to mimosa-fueled airport lounge reviews, it's a memory-loaded milestone you don't want to miss. What You'll Learn About: ✈️ How a missed seasonal business contract turned into a 25-trip travel spree

In this special edition of The Modern Hotelier: Hospitality's Most Engaged Podcast, David Millili, Steve Carran, and Jon Bumhoffer take a moment to pause, reflect, and look ahead as we hit the halfway point of 2025.From standout interviews and hotel experiences to hilarious behind-the-scenes moments and the hustle of live events, the trio shares their favorite memories, biggest surprises, and what it really takes to keep the podcast (and media company!) running at full throttle.Highlights include:Why laughter has become the heartbeat of the showBehind-the-scenes chaos (and joy) from filming hotel experiencesFavourite guests—from heartfelt conversations to industry game-changersWhat they've learned as hosts, producers, and friendsWho they dream of interviewing nextThis isn't just a recap—it's a celebration of hospitality, creativity, and the people behind the stories.Tune in to laugh with us, learn with us, and see where we're heading next.Watch the FULL EPISODE on YouTube: https://youtu.be/X3xEpY8dxZkJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/187Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Erstmals hat die Statistik Austria eine repräsentative, bundesweite Erhebung zur Tourismusakzeptanz durchgeführt mit durchaus spannenden Ergebnissen, die nicht nur die Branche, sondern auch die Politik und die Regionen beschäftigen. Ich freue mich sehr, dass heute Peter Laimer von der Statistik Austria im Podcast zu Gast ist. Er gibt uns Einblicke in die Hintergründe der Studie, die Methodik, die zentralen Ergebnisse und die Bedeutung für die künftige Tourismusstrategie in Österreich. Shownotes/Links: - Link zum Blogbeitrag https://smarthotelkey.at/tourismusakzeptanz - Smart Hotel Key auf Instagram https://www.instagram.com/smart.hotel.key/ - Prodinger Tourismusberatung https://tourismusberatung.prodinger.at/

In this episode, we sit down with Michael Cole, the Director of Sales and Marketing at the iconic Warwick Melrose Dallas, to explore how this historic hotel has gracefully evolved over the past century. From its roots as 1920s apartments to a luxurious modern-day destination, Michael shares the rich story behind the walls—and what makes this hotel truly one of a kind.What you'll hear about in this episode:How Michael accidentally fell into hospitality—and stayed for 32 yearsWhy the Presidential Suite still feels like stepping back in timeThe recent additions: a brand-new spa, outdoor pool, and 5,500 sq ft ballroomHow the hotel flawlessly blends old-world charm with modern luxuryWatch the FULL EPISODE on YouTube: https://youtu.be/zHJX_H3-_JUJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Michael on LinkedIn: https://www.linkedin.com/in/michael-cole-96a08b20/Warwick Melrose - Dallas: https://www.warwickhotels.com/For full show notes head to: https://themodernhotelier.com/episode/186Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In der aktuellen Folge des Smart Hotelkey Podcasts durfte ich Elisabeth Madreiter begrüßen. Sie führt das renommierte Hotel Der Löwe in Leogang in vierter Generation und hat sich nach einigen Jahren im Ausland und intensiven Überlegungen entschieden, den Familienbetrieb zu übernehmen. Im Gespräch teilt sie wertvolle Einblicke in den strukturierten Übergabeprozess, den Umgang mit neuen Ideen und die Bedeutung einer klaren Vision für den Betrieb und die Region.

Today, Steve Carran and David Millili sit down with Tony Ross, Director of Sales at Craftable, to talk about how technology is helping operators tackle today's biggest hospitality challenges — especially rising costs and profit pressure.Tony brings decades of industry experience and shares how Craftable is streamlining operations, cutting down bloated tech stacks, and helping hotels make smarter, faster decisions with AI and automation.What You'll Learn in This Episode:Why “profit pressure” is one of the biggest challenges in hospitality right nowHow Craftable is helping operators manage rising food and labour costsThe role of AI in automating invoice processing and GL codingHow Craftable simplifies integration and helps reduce your tech stackWhat Craftable is promoting at HITEC and what's next for the companyWatch the FULL EPISODE on YouTube: https://youtu.be/yQbyFZraJRIThis episode is sponsored by Craftable: https://craftable.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tony on LinkedIn: https://www.linkedin.com/in/jaross1/Craftable: https://craftable.com/For full show notes head to: https://themodernhotelier.com/episode/183Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this live episode of The Modern Hotelier, Steve Carran and David Millili sit down with Jason Jenkins, Vice President & Managing Director of the Americas, HRS, to talk all things hotel tech—from AI-powered upselling to seamless system integration.Whether you're a HITEC veteran or a tech-curious hotelier, this episode gives you a front-row seat to how HRS is streamlining operations and enhancing the guest experience in a rapidly evolving landscape.In this episode, you'll learn about:Jason's HITEC experience and what's trending in 2025How HRS is using AI and automation to improve workflows and guest experiencesThe benefits of HRS's in-house AI platform—from data security to eliminating third-party integrationsWhy system integration is still a challenge and how HRS is simplifying itHow LTE-enabled mobile ordering boosts efficiency and revenueThis is one episode you don't want to miss—straight from the show floor with insights that could shape your tech strategy this year.Watch the FULL EPISODE on YouTube: https://youtu.be/9w05FN3UAYAThis episode is sponsored by Americas, HRS: https://hrsinternational.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jason on LinkedIn: https://www.linkedin.com/in/jason-jenkins/ Americas, HRS: https://hrsinternational.com/For full show notes head to: https://themodernhotelier.com/episode/182Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Mahwish Saleem, Head of Sales at FCS Solutions, to explore how hotels can streamline operations, enhance efficiency, and improve guest satisfaction—all by simplifying their tech stack.Mahwish shares her first impressions of HITEC, what excites her about the future of hotel tech, and how FCS is helping hoteliers stay ahead in an increasingly complex digital landscape.What you'll learn in this episode:Mahwish's first HITEC experience and why it's more than just a trade showHow FCS Solutions helps hotels improve operations and guest serviceWhy reducing the hotel tech stack is becoming a top priorityHow automation and AI are driving productivity in housekeeping and maintenanceWatch the FULL EPISODE on YouTube: https://youtu.be/OQLYoLfKBNM This episode is sponsored by FCS Solutions: https://www.fcshub.com/enJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mahwish on LinkedIn: https://www.linkedin.com/in/mahwish-saleem-17ab1283/?originalSubdomain=ca FCS Solutions: https://www.fcshub.com/enFor full show notes head to: https://themodernhotelier.com/episode/184Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today's episode features hosts Steve Carran and David M., broadcasting from the iconic Dallara IndyCar Factory in Indianapolis with special guest Jason Craparo, CEO of Hovr—the company revolutionizing hotel websites with video storytelling.We dive into:How Hovr helps guests' book with confidence through seamless video integrationThe power of generative AI to supercharge marketing decisionsHow easy it is to implement Hovr with just one line of codeWhy video storytelling boosts engagement, CTRs, and direct bookingsWhat hotels get wrong about content—and how Hovr flips the scriptIf you're a hotel marketer, tech innovator, or hospitality pro looking to level up guest experience and conversion—this one's for you.Watch the FULL EPISODE on YouTube: https://youtu.be/8gyq2G17m5sThis episode is sponsored by Hovr: https://gethovr.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jason on LinkedIn: https://www.linkedin.com/in/jasoncraparo/Hovr: https://gethovr.com/For full show notes head to: https://themodernhotelier.com/episode/179Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're joined by a hospitality tech powerhouse: Robert Dawson, Chief Strategist and Product Officer at IRECKONU.Robert shares his journey from front desk college job to C-suite, how he fell in love with the hotel industry, and why solving fragmented data problems became his mission. We talk all things AI, automation, data management, and CRM evolution — and what's making waves at HITEC this year.We talk about:Why the entrepreneurial section at HITEC is the place to beThe real opportunities (and limits) of AI in hospitalityWhat IRECKONU is doing to turn data into real guest engagementWatch the FULL EPISODE on YouTube: https://youtu.be/7X3r0-OPuWc This episode is sponsored by IRECKONU: https://ireckonu.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Robert on LinkedIn: https://www.linkedin.com/in/hospitalitytechnologyexecutive/IRECKONU: https://ireckonu.com/For full show notes head to: https://themodernhotelier.com/episode/180Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode of The Modern Hotelier, we're live from the Dallara IndyCar Factory at HITEC—and yes, the cars are as fast as the tech talk.We're joined by Phil Crawford, Head of Hospitality at Adyen, who dives into how they're reshaping the future of payments for the hotel industry.From solving the chaos of fragmented systems to leveraging true AI (not just buzzword fluff), Phil breaks down how Adyen's unified commerce approach is creating seamless, data-driven guest experiences. He shares real-world applications—from fraud prevention to global API integrations—and how they're listening to their clients to build smarter, faster, and more flexible tools.Whether you're a hotelier struggling with outdated systems or just a tech geek who loves a good innovation story, this episode is packed with insights you can't afford to miss.Tune in for: Behind-the-scenes of Phil's first HITEC How Adyen is building payment solutions hotels actually need What AI should really look like in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/2z2e61p_Xds This episode is sponsored by Adyen: https://www.adyen.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Phil on LinkedIn: https://www.linkedin.com/in/crawfordphil/Adyen: https://www.adyen.com/For full show notes head to: https://themodernhotelier.com/episode/181Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of The Modern Hotelier, we're live from the iconic Dallara IndyCar Factory in Indianapolis, joined by Tristan Gadsby, CEO of Alliants, and Alberto Santana, CRO of Alliants.Together, we explore how hospitality is shifting gears from clunky, fragmented tech to seamless, guest-first experiences. From reinventing contactless solutions post-COVID to ditching plastic key cards in favor of NFC technology, Alliants is helping hotels rediscover what true hospitality feels like—personal, powerful, and friction-free.Learn how:Resorts World Las Vegas revamped their tech stack for an end-to-end contactless experience.NFC keys are revolutionizing guest access (and finally working in elevators).Hotels can personalize stays before the guest even arrives—boosting revenue and delight.The outdated idea of “reception” is being replaced with something much more human.And don't miss Alberto's fiery take on why hospitality needs to break up with transactions and start having real conversations.Whether you're a tech-savvy GM or just curious about the future of hotel experiences, this is the episode that connects the dots between innovation and true hospitality.Watch the FULL EPISODE on YouTube: https://youtu.be/NWvNNOdcMbIThis episode is sponsored by Alliants: https://www.alliants.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tristan GadsbyTristan on LinkedIn: https://www.linkedin.com/in/tristangadsby/Alliants: https://www.alliants.com/ Alberto SantanaAlberto on LinkedIn: https://www.linkedin.com/in/mrsantana/For full show notes head to: https://themodernhotelier.com/episode/177Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special HITEC 2025 edition of The Modern Hotelier: Hospitality's Most Engaged Podcast, hosts David Millili and Steve Carran sit down with Dan Bell, VP of Hotels and Resorts at Agilysys, for an energized and insightful conversation straight from the show floor.Dan shares his journey from his blue-collar roots in Easton, Pennsylvania, to leading hospitality tech innovation at Agilysys. He opens up about what drives him, his favorite city in the world, and the lessons he still carries from his early days in restaurant tech. The trio also dives into the transformative power of integrated, guest-focused technology—and how forward-thinking hoteliers are boosting revenue, efficiency, and experience through modern solutions.From intelligent guest profiles and PMS innovation to post-sale support and the future of hospitality service, this episode is packed with insights for industry leaders who want to stay ahead.You'll learn:Why Dan believes singular industry focus is the key to better techHow Agilysys is redefining the guest experience with end-to-end solutionsThe importance of collaboration between sales, development, and operatorsWhat post-sale service really looks like when it's done rightWatch the FULL EPISODE on YouTube: https://youtu.be/F135XFiPjgY This episode is sponsored by agilysys: https://www.agilysys.com/en/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Dan on LinkedIn: https://www.linkedin.com/in/dan-bell-01a6055/agilysys: https://www.agilysys.com/en/For full show notes head to: https://themodernhotelier.com/episode/178Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode recorded live at HITEC, we sit down with Estella Hale from Zucchetti North America to talk all things innovation, automation, and integration in hotel tech. With more than 15 years of HITEC experience under her belt, Estella shares insider insights into how Zucchetti is reshaping the hospitality tech landscape in North America.In this episode, we cover:How Zucchetti brings European tech excellence to North American hotelsHow generative AI is being used for translations, chatbots, and impactful visualsThe industry's ongoing challenge with tech integration—and how Zucchetti addresses itWhy integration should go beyond the “minimum common denominator"Creating data lakes to improve revenue decisions and future-proof hotel operationsWatch the FULL EPISODE on YouTube: https://youtu.be/h2ORBFn6oI0 This episode is sponsored by Zucchetti North America: https://www.zucchetti.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Estella on LinkedIn: https://www.linkedin.com/in/estellahale/Zucchetti North America: https://www.zucchetti.com/For full show notes head to: https://themodernhotelier.com/episode/175Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Today, we sit down with Will Gilbert, co-founder of Bodhi, a groundbreaking platform transforming hotel operations through AI, automation, and integration.With over 25 years of system integration experience, Will shares how Bodhi acts like a virtual technician, working 24/7 to ensure every device in a hotel—regardless of brand—is functioning flawlessly. From a universal guest app that requires no downloads to a powerful AI "Super Agent" processing hundreds of thousands of data points every second, Bodhi is solving problems hotels didn't even know they had.We dive into:The challenges of integration and how Bodhi stays one step aheadHow AI is actually being used—no fluff, just functionThe power of real-time data across lighting, HVAC, locks, and PMS systemsTheir new innovations debuting at HITEC (hint: three layers of AI!)Why the guest experience starts before they even speak upWatch the FULL EPISODE on YouTube: https://youtu.be/-eapkMzXYrQ This episode is sponsored by Bodhi: https://www.gobodhi.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/Bodhi: https://www.gobodhi.com/For full show notes head to: https://themodernhotelier.com/episode/176Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Künstliche Intelligenz (KI) ist längst kein Zukunftskonzept mehr, sondern entscheidet heute schon darüber, wer am hart umkämpften Hotelmarkt die Nase vorn hat. Im Smart-Hotel-Key-Podcast habe ich mit Maximilian Schmid, Head of Product & Revenue bei Revenue Concierge Service, darüber gesprochen, wie KI Revenue-Management auf das nächste Level hebt – und warum du als Hotelier spätestens jetzt aufspringen solltest. Shownotes/Links: - Link zum Blogbeitrag https://smarthotelkey.at/revenue-concierge - Smart Hotel Key auf Instagram https://www.instagram.com/smart.hotel.key/ - Prodinger Tourismusberatung https://tourismusberatung.prodinger.at/

Hosts Steve Carran and David M. sit down with the powerhouse women behind the movement, including Mercedes Blanco and Silvia Camarota, the co-founders of Women in Travel Thrive. They share the inspiring story of how a grassroots idea born during the pandemic became a global nonprofit that's transforming the travel and hospitality industry — one Day of Impact at a time.You'll also hear from participants like Rachel Kooyman, who found community and purpose through volunteering, and guest speakers like Cezary Pietrasik, author of Homo Idioticus, and Syama Bunten, CEO of Big Delta Capital and host of the Getting Rich Together podcast, who speak powerfully on fighting bias, building financial freedom, and leading with intention.From the birth of a movement to a retreat in Costa Rica, this episode dives into purpose-driven leadership, empowering stories, and what it really means to thrive together.Key Topics Covered:Why Day of Impact has become a signature moment for the communityHow Women in Travel Thrive is closing the gender gap without gatekeepingReal talk on financial empowerment, conformity bias, and redefining successTips for building wealth, confidence, and community — on your own termsWatch the FULL EPISODE on YouTube: https://youtu.be/Ixuxu3i9N1IThis episode is sponsored by Alliants: https://www.alliants.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Mercedes BlancoMercedes on LinkedIn: https://www.linkedin.com/in/mercedesblancoanton/ Women in Travel Thrive: https://womenintravelthrive.com/ Silvia Camarota Silvia on LinkedIn: https://www.linkedin.com/in/silviabcamarota/Women in Travel Thrive: https://womenintravelthrive.com/ Cezary Pietrasik Cezary on LinkedIn: https://www.linkedin.com/in/cezary-pietrasik/Syama BuntenSyama on LinkedIn: https://www.linkedin.com/in/syamameagher/Big Delta Capital: https://www.bigdeltacapital.com/Rachel KooymanRachel on LinkedIn: https://www.linkedin.com/in/rachelkooyman/Women in Travel Thrive: https://womenintravelthrive.com/For full show notes head to: https://themodernhotelier.com/episode/174Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're coming to you from the floor of HITEC in Indianapolis, where Steve Carran and David Millili sit down with Kevin Bidner, CEO of Hotel Communication Network (HCN).Kevin shares the incredible journey from being a serial tech entrepreneur to disrupting the hospitality industry with an innovative, guest-centric solution: in-room tablets that redefine hotel communication. Discover why HCN's technology is quickly becoming the global standard, how it's solving the decades-old problem of digital guest engagement, and how it's now accessible to hotels of all levels through an ad-subsidized model.We also dive into HCN's latest breakthrough: a conversational AI concierge that speaks every language, solves problems instantly, and helps guests explore the city — revolutionizing the travel experience from the inside out.What You'll Learn in This Episode:Why hotel apps fall short, and tablets win the engagement battleHow HCN became the global leader after acquiring CraveThe real impact of guestroom tablets on satisfaction and hotel revenueHow AI is transforming the hotel experience — in-room and beyondThe bold vision to become “the concierge to the world”Watch the FULL EPISODE on YouTube: https://youtu.be/TU0bR74Jpd0 This episode is sponsored by HCN: https://hcn-inc.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Kevin on LinkedIn: https://www.linkedin.com/in/kevinbidner/HCN: https://hcn-inc.com/For full show notes head to: https://themodernhotelier.com/episode/172Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Hosts Steve Carran and David M. sit down with Noelani Schroy, VP of Global Territory Sales at Onyx CenterSource. Broadcasting from the bustling trade show floor in Indianapolis, Noe shares how Onyx is transforming the often-complicated world of hotel commission payments into a seamless experience for both hotels and travel agencies. They dive into:Why HITEC feels like a “dysfunctional family reunion” (in the best way)How Onyx removes the friction from B2B commission paymentsThe role of travel agents in today's direct booking vs. OTA conversationThe launch of Onyx Insights, a data-driven solution to help hotels grow and retain agency partnershipsWatch the FULL EPISODE on YouTube: https://youtu.be/e16U0nky9m8This episode is sponsored by Onyx CenterSource: https://www.onyxcentersource.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Noelani on LinkedIn: https://www.linkedin.com/in/noelanib/Onyx CenterSource: https://www.onyxcentersource.com/For full show notes head to: https://themodernhotelier.com/episode/173Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Live from the buzzing HITEC trade show floor, The Modern Hotelier sits down with Darien Long, SVP of Specialty Access Control at dormakaba — and trust us, this isn't your average corporate interview.From growing up in small-town Texas with a love for sunsets and strong coffee to running a 250-person team in a global powerhouse, Darien's journey is packed with grit, charm, and game-changing insights.In this episode, you'll discover:The best advice she ever got (spoiler: it's about money vs. experience) Why fashion-forward PPE should be a thing (yes, really) The future of hotel access, cloud tech, and how AI could transform your next stay Tune in to find out why access control is no longer just about locks — it's about experience.Watch the FULL EPISODE on YouTube: https://youtu.be/OvJp0-_L9hs This episode is sponsored by dormakaba: https://www.dormakaba.com/us-en Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Darien on LinkedIn: https://www.linkedin.com/in/darienlong/dormakaba Americas: https://www.dormakaba.com/us-enFor full show notes head to: https://themodernhotelier.com/episode/170Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this HITEC Trade Show edition, Steve Carran and David Millili sit down at the MeetingPackage booth with Tania Sidokpohou, Partnerships Director at MeetingPackage. With a rich background in digital marketing and hospitality tech—from Cloudbeds to APO—Tania shares how she's helping redefine the group booking space.We unpack:The power of partnership ecosystems: How tech and distribution partners each play a roleMeetingPackage's focus on ease of integration and API-driven scalabilityHow hotels can enhance existing sales and catering tools like Opera and Event Temple with a digital front doorThe upcoming launch of MeetingPackage Pay and what it means for frictionless transactionsWhy now is the time to digitize the meetings and events space—and how MeetingPackage is leading the chargeWatch the FULL EPISODE on YouTube: https://youtu.be/L64fbBYG5fg This episode is sponsored by MeetingPackage: https://meetingpackage.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tania on LinkedIn: https://www.linkedin.com/in/taniasidokpohou/MeetingPackage: https://meetingpackage.com/For full show notes head to: https://themodernhotelier.com/episode/171Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David Millili and Steve Carran sit down with Dino Pietropaolo, the dynamic Chief Technology Officer at Optii. From global tech ventures to co-founding a cybersecurity firm, Dino's journey into hospitality tech is anything but ordinary.We dive into how AI can truly revolutionize hotel operations—not just through automation but by enhancing the human connection. With practical insights and a few laughs (and even a surprise gift!), this is an episode you won't want to miss.In this episode, you'll learn:How Dino's background in cybersecurity and big data led him to hospitalityWhy hospitality is slow to adopt AI, and how that's changing fastThe difference between buzzword AI and AI that actually drives business outcomesHow Optii's new tools let hotels automate job requests with voice, pictures, and natural languageWhat “job automation through AI” really means and why resolution time mattersWhy personalization is the overlooked secret to guest experienceWatch the FULL EPISODE on YouTube: https://youtu.be/Bx65jDNyedcThis episode is sponsored by Optii: https://www.optiisolutions.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Dino on LinkedIn: https://www.linkedin.com/in/dinopietropaolo/Optii: https://www.optiisolutions.com/For full show notes head to: https://themodernhotelier.com/episode/168Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

We're live from the Stayntouch booth at HITEC with a powerhouse guest — Bill Fanning, Chief Revenue Officer of Stayntouch. From rolling out 139 properties in 90 days to launching new grab-and-go kiosk tech, Bill shares how Stayntouch is redefining PMS innovation in the hospitality industry.Tune in as we cover the latest innovations, guest experience enhancements, and the real impact of customer-led product development.In this episode, you'll learn about: How Stayntouch scaled across 139 Cobblestone properties in under 90 daysA new way to manage booking, reporting, and operations at scaleHow their self-service kiosk is transforming the late-night guest experienceWhy Stayntouch stays in its PMS lane — and thrives with over 1,200 integrationsHow hotelier feedback directly shapes new features and partnershipsListen now to hear how Stayntouch is leading the charge in hospitality tech and what's coming next in their roadmap.Watch the FULL EPISODE on YouTube: https://youtu.be/aBpJR-LyJng This episode is sponsored by Stayntouch: https://www.stayntouch.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Bill on LinkedIn: https://www.linkedin.com/in/billfanning1/Stayntouch: https://www.stayntouch.com/For full show notes head to: https://themodernhotelier.com/episode/169Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're coming to you from the floor of the HITEC Trade Show to celebrate a decade of innovation, grit, and startup brilliance with the Entrepreneur 20X (E20X) competition. Hosts David Millili and Steve Carran are joined by: Lyle Worthington – Founder of E20X & tech visionaryJonathan Rojas – First-ever E20X winner & Co-Founder of WhistleAl Lagunas – 2025 E20X People's Choice & Judge's Award Winner, CEO of LeveeTogether, they unpack what it takes to build, pitch, and thrive in the hospitality tech world.

What do tequila, ghost peppers, and hotel pricing have in common?In this episode, hosts David Millili and Steve Carran sit down with Bobby Marhamat, the CEO of TakeUp.ai.The conversation covers Bobby's background, including his upbringing in Nebraska and California, his education at San Jose State, and his career progression in sales and tech. Bobby shares insights about his passion for hot peppers and hot sauces, and his COVID-era venture into starting a tequila company.The episode concludes with a detailed demonstration of TakeUp's web-based platform, and its features designed to enhance revenue management for hotels. The show promises valuable insights for those interested in the intersection of AI and hospitality.In this episode, you'll learn about:What real AI actually means (and why most tools are just pretending)How hotels are making 22% more revenue using TakeUpThe new rules of proactive pricing, demand prediction & transparencyTune in now to learn how AI + Human Strategy is reshaping hospitality, one rate at a time.Watch the FULL EPISODE on YouTube: https://youtu.be/vwuO_NNXO24 This episode is sponsored by TakeUp: https://takeup.ai/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Bobby on LinkedIn: https://www.linkedin.com/in/bobbymarhamat/TakeUp: https://takeup.ai/For full show notes head to: https://themodernhotelier.com/episode/167Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In der heutigen Welt der Hotellerie, in der Datenanalysen, Benchmarking und Digitalisierung zunehmend Entscheidungen dominieren, wirkt es fast antiquiert, sich auf das sprichwörtliche Bauchgefühl zu verlassen. Und doch spielen Intuition und Erfahrung in familiengeführten Ferienhotels (besonders in Österreich) eine entscheidende Rolle. Viele erfolgreiche Unternehmerinnen und Unternehmer berichten, dass gerade in kritischen Momenten der Instinkt ihnen den richtigen Weg gezeigt hat. Doch wie lässt sich dieses „Bauchgefühl“ richtig einordnen und produktiv nutzen, ohne faktenbasierte Grundlagen zu vernachlässigen? Shownotes/Links: - Link zum Blogbeitrag https://smarthotelkey.at/intuition-als-entscheidungsgrundlage - Smart Hotel Key auf Instagram https://www.instagram.com/smart.hotel.key/ - Prodinger Tourismusberatung https://tourismusberatung.prodinger.at/

On this episode, we sit down with Lindsey Ueberroth, CEO of Preferred Hotels & Resorts. From her family's bold acquisition of the brand to her leadership in shaping global luxury travel trends, Lindsey shares a candid look into what it takes to lead with purpose, evolve with the market, and inspire a new era of independent hospitality.With over 100 countries under her belt and a passion for curating meaningful travel, Lindsey offers insights that will resonate with hoteliers, entrepreneurs, and experience-driven brands alike.Key Topics Discussed:How Preferred Hotels & Resorts was acquired and revitalizedThe 2015 rebrand and the creation of the brand's five hotel collectionsBuilding a points-based loyalty program that works for independentsWhy more hotels are de-flagging and choosing independenceHow to foster authenticity while maintaining consistent qualityTune in to hear how Lindsey is redefining what it means to lead in the world of independent luxury travel.Watch the FULL EPISODE on YouTube: https://youtu.be/5PeDfzFA2VQ This episode is sponsored by Actabl: https://actabl.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:LinkedIn: https://www.linkedin.com/in/lindseyueberroth/Preferred Hotels: https://preferredhotels.com/Luxury Travel Report: https://preferredhotels.com/bulletin/preferred-hotels-resorts-launches-luxury-travel-report-2025For full show notes head to: https://themodernhotelier.com/episode/164Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this conversation, entrepreneur Neil Shah shares his journey from electrical engineering to the hospitality industry, detailing his experiences in hotel management and ownership. He discusses the importance of operational efficiency, problem-solving, and strategic acquisition in the hotel business. Neil also provides insights into the current state of the hospitality market, including the impact of short-term rentals like Airbnb, and offers advice for aspiring investors in the hotel space.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

How do you maintain a deep understanding of the evolving needs of hotel owners and operators?In this episode, we sit down with Jill Wilder, President of Aptech, for an honest, insightful, and inspiring conversation on leadership, longevity, and what it really takes to serve the hospitality industry at the highest level. With over 38 years at Aptech, Jill shares her journey from pencil-and-paper accounting to pioneering enterprise-level business intelligence solutions for hotels worldwide.We talk about:The value of staying small to serve bigWhy customer service still wins in hospitality techHow Aptech's acquisition by Jonas Hospitality is opening new doorsWhat hoteliers really want from their financial systemsWhy AI is a tool—not a replacement—and where the human touch still mattersJill's biggest lessons in leadershipWhether you're a hotelier, tech leader, or just someone who believes in putting people first, this conversation will give you a fresh perspective on what long-term success really looks like in this industry.Watch the FULL EPISODE on YouTube: https://youtu.be/pRapsxBAdygThis episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jill on LinkedIn: https://www.linkedin.com/in/jillewilder/Aptech: https://www.aptech-inc.com/Jonas Hospitality: https://www.jonashospitality.com/For full show notes head to: https://themodernhotelier.com/episode/163Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Summer Shoemaker, General Manager of the stunning San Diego Mission Bay Resort, to talk all things independent hotels.Summer shares how growing up across California, Colorado, and Hawaii sparked her love for travel and hospitality. She opens up about what makes independent properties so powerful, the creative freedom they offer, and how tools like Curator Hotel & Resort Collection give GMs the backup they need to thrive in a competitive market.From slashing wine costs by 50% to saving over $200,000 on AV, Summer walks us through the real-world wins that prove independents can compete with the big brands, and win. If you're a hotelier who wants to stay independent and profitable, this is the episode for you.Watch the FULL EPISODE on YouTube: https://youtu.be/q9EZscjVCDc This episode is sponsored by Curator: https://www.curatorhotelsandresorts.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Summer on LinkedIn: https://www.linkedin.com/in/summer-shoemaker-53a1535/San Diego Mission Bay Resort: https://www.missionbayresort.com/For full show notes head to: https://themodernhotelier.com/episode/162Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of Hospitality Hot Topics, Steve Carran and David Millili are once again joined by Josiah Mackenzie, Head of Marketing at Actabl, to break down the biggest stories in hospitality from May 2025.From Marriott's bold acquisition of CitizenM to Airbnb's major relaunch of Experiences, Josiah shares sharp insights into how innovation, scale, and branding are reshaping the industry. They also dive into Springboard's merger with Hotel Equities, the $1.1B Sabre hospitality tech deal, and why transparency in resort fees is long overdue.In this episode, you'll learn about:Marriott Buys Citizen M Springboard merged with Hotel Equities Airbnb Relaunches Experiences, Adds Hotel-Style ServicesSabre Sells Hospitalty Business for $1.1 BillResort Fees Must Now Be DisclosedRunning Vacations, next travel trend?Latest things happening at ActablWatch the FULL EPISODE on YouTube: https://youtu.be/GUOswVHyGzAThis episode is sponsored by Actabl: https://actabl.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Josiah on LinkedIn: https://www.linkedin.com/in/josiahmackenzie/For full show notes head to: https://themodernhotelier.com/episode/161Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Scott Roby is a lifelong hotel enthusiast whose love for hospitality began during childhood stays at the Ritz Carlton. After studying at Cornell's Hotel School and cutting his teeth in revenue management at Hilton, Scott co-founded Evolution Hospitality and is now president of Pacifica Hotels. Susan and Scott talk about operations, owner alignment, and offbeat inspiration. What You'll Learn About:

Get ready to set sail with one of the most innovative minds in hospitality.In this episode, we're joined by Colin Hughes, Director of Operations & Experience at Virgin Voyages. From spa decks to tattoo studios, Colin walks us through how Virgin is redefining the cruise experience, making it simpler, sexier, and more sustainable.We dive into:How Virgin Voyages creates stress-free, all-inclusive adventures for adults onlyPersonalization strategies that keep both sailors and crew at the heart of the experienceWhat hotels can learn from Virgin's award-winning approach to entertainment, F&B, and sustainabilityColin's inspiring journey from Manchester to becoming a U.S. citizen, cruise industry veteran, and change-maker at VirginWhether you're a cruise sceptic, or seasoned traveler, this episode might just have you booking your first voyage.Watch the FULL EPISODE on YouTube: https://youtu.be/zBG0kfmC4AY Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Colin on LinkedIn: https://www.linkedin.com/in/colin-hughes-a8596215b/Virgin Voyages: https://www.virginvoyages.com/For full show notes head to: https://themodernhotelier.com/episode/160Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Next, we are turning our attentions to the Shannon College of Hotel Management, where it seems there is no accommodation for students for the coming year. To discuss this further, Alan Morrissey was joined by Shannon Banks Sinn Fein Councillor, who's been working with those affected, Cllr James Ryan. Photo(C): Industrial Photograph via canva

From Adventure Travel to Hotel Management: Amanda Arling's Journey in HospitalityIn this episode of The Hospitality Mentor Podcast, host Steve Turk interviews Amanda Arling, the president of The Whalers Inn in Mystic, Connecticut. Amanda shares her unique career path from studying microbiology to working in adventure travel for the company Back Roads. She discusses how her love for travel and culture eventually led her to a management role in the hospitality industry. Amanda highlights the importance of relationship building, both in creating guest experiences and mentoring her team. She also shares insights into the challenges and successes of opening a fine dining, sustainable seafood restaurant during the pandemic. Listeners will get valuable tips on hospitality management, creating memorable guest experiences, and the importance of community engagement.00:00 Introduction to The Hospitality Mentor Podcast00:31 Meet Amanda Arling: President of The Whalers Inn01:49 Amanda's Journey into Hospitality02:33 From Adventure Travel to Boutique Hotel Management07:00 Transitioning to The Whalers Inn15:22 Building a Team and Mentoring Future Leaders19:27 Creating Unique Guest Experiences26:46 Challenges and Successes in the Restaurant Industry30:34 Final Thoughts and Advice for Aspiring Hospitality Professionals31:27 Closing Remarks and Sponsor Message

In this episode, David and Steve sit down with Eric Jenkins, General Manager of Estancia La Jolla Hotel & Spa. From his roots in Savannah, Georgia, to his hands-in-the-soil leadership style in La Jolla, Eric shares his unconventional path through hospitality, starting as a fry cook and rising through the ranks to manage one of Southern California's most unique independent hotels.In this episode, you'll learn about:How Southern hospitality shaped his careerWhy gardening, monarch butterflies, and creative outdoor spaces are part of his GM toolkitThe power of Curator Hotel & Resort Collection in helping independent hotels compete with major chainsLessons from overseeing a major ownership transition and renovationWatch the FULL EPISODE on YouTube: https://youtu.be/E0nQehs3a3I This episode is sponsored by the Curator Hotel & Resort Collection: https://www.curatorhotelsandresorts.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Curator: https://www.curatorhotelsandresorts.com/Estancia La Jolla Hotel & Spa: https://www.estancialajolla.com/Eric on LinkedIn: https://www.linkedin.com/in/eric-jenkins-04a475a/For full show notes head to: https://themodernhotelier.com/episode/159Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Consider this week's episode your college-level course about investing in hotels. Today Neil Shah is an investor and operator of 10 hotels – but his journey started with him as an immigrant to the US who lived in his uncle's hotel near Disneyland. After grinding there for years, he decided to pursue a Hotel Management & Tourism degree in university... and it shows. After this episode, I'm convinced Neil will be Professor Shah before we know it. If you've been wanting to learn more about hotel investing, management, and franchising, look no further than today's knowledge-packed episode. Connect with Neil here. Thank you to my sponsors! Lodgify - ⁠⁠⁠⁠Link⁠⁠⁠⁠ Receive 20% off Lodgify's most powerful plans with code NoVacancy20 at checkout Proper - ⁠⁠⁠⁠Link⁠⁠⁠⁠ Visit the link to claim your free risk assessment with Proper. Learn more about your ad choices. Visit megaphone.fm/adchoices

What makes Chick-fil-A's hospitality more than just good service?In this episode, we're joined by Nicholas Lawrence, Executive Director of People & Culture, Chick-fil-A Local Franchise - Indianapolis and the founder of Lawrence Leadership.Nick takes us behind the scenes of Chick-fil-A's legendary hospitality culture—where “my pleasure” isn't just a catchphrase, it's a moral obligation. From his early days selling shirts and ties at Macy's to leading people and culture at a top-performing franchise, Nick shares how leadership, emotional intelligence, and ownership are at the heart of every great customer experience.What You'll Learn:How Chick-fil-A builds a customer-first culture that rivals the best in hospitalityWhy local ownership makes all the difference in maintaining brand excellenceLessons from retail and HR that translate directly into hotel leadershipWhy emotional intelligence is the competitive edge for any hospitality businessWhat “serving a higher purpose” really looks like in day-to-day operationsWhether you're leading a hotel team or running a restaurant, this episode is packed with actionable takeaways to elevate your guest experience.Watch the FULL EPISODE on YouTube: https://youtu.be/68j5jerfiG8 This episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Nicholas on LinkedIn: https://www.linkedin.com/in/nicholas-lawrence-shrm-cp-59b76289/Chick-fil-A Local Franchise: https://www.chick-fil-a.com/For full show notes head to: https://themodernhotelier.com/episode/158Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, David and Steve sit down with Davis Howatt-Lambert, VP of Marketing at Jonas Hospitality, to unpack how technology and human connection can co-exist in the future of hospitality. Davis shares his career journey from political science to hospitality tech, his love of golf and rock climbing, and how growing up in Edmonton shaped his leadership style.They explore Jonas Hospitality's unique "buy and hold" model, the evolution of guest experience through personalization and data, and why CDPs (Customer Data Platforms) might soon outshine CRMs. From AI and automation to personalized spa itineraries and self-service kiosks, Davis breaks down how hotels can enhance efficiency without losing the soul of hospitality.Tune in to learn:The real difference between AI hype and AI value in hotelsHow Jonas Hospitality is creating a best-of-both-worlds platformWhy personalization isn't a luxury—it's the new standardWhat hotels can do today to set better guest expectations tomorrowWatch the FULL EPISODE on YouTube: https://youtu.be/5x3NCfFP53QThis episode is sponsored by Jonas Hospitality: https://www.jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Davis on LinkedIn: https://www.linkedin.com/in/davis-howatt-lambert-a13966a8/Jonas Hospitality: https://www.jonashospitality.com/For full show notes head to: https://themodernhotelier.com/episode/157Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Jose Cepeda, Executive Chef at Quixote in the LaFayette Hotel, San Diego. Jose shares how his culinary journey began in the kitchens of his grandmother and the streets of Mexico, selling rice pudding to support his family. He opens up about transforming personal hardship into artistic expression on every plate. From perfecting his grandmother's flan to adding bold global flavours inspired by his travels, Jose reveals how he brings modern creativity to traditional Oaxacan roots. Plus, he talks about his signature dish—the wood-fired branzino—and why every meal is more than food… it's a piece of his story.In this episode, we learn about:  • Jose's family legacy and the powerful story behind his rice pudding • Why Quixote blends ancient Oaxacan vibes with modern flair • How he uses flavours from around the world to push culinary boundaries • And what dish he always orders when dining outWatch the FULL EPISODE on YouTube: https://youtu.be/X5-lFqQfsmsJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Quixote LaFayette Hotel San Diego: https://lafayettehotelsd.com/diningJose on LinkedIn: https://www.linkedin.com/in/jose-cepeda-39495b200/For full show notes head to: https://themodernhotelier.com/episode/156Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with Steve Slack, General Manager of the iconic LaFayette Hotel in San Diego. From humble beginnings picking golf balls at a driving range to leading a $31 million hotel transformation, Steve shares his journey through the hospitality industry.We dive into the rich history of the LaFayette Hotel—from its golden age hosting Hollywood legends to its modern revival. Steve Slack also opens up about building a strong community-focused culture, the importance of thoughtful hiring, and what it's like creating a space where staff and guests alike feel a true sense of belonging.Plus, hear some fun behind-the-scenes stories—including a few celebrity encounters. Whether you're in the hospitality industry or just love a good comeback story, this episode delivers inspiration and insight.Watch the FULL EPISODE on YouTube: https://youtu.be/kg0yJe21P3EJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:The LaFayette San Diego: https://lafayettehotelsd.com/Steve Slack on LinkedIn: https://www.linkedin.com/in/steveaslack/For full show notes head to: https://themodernhotelier.com/episode/155Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode of Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by Gabriel Perez from Indigo Road to unpack April's biggest shifts in hospitality.They dive into why boutique hotels are leading in RevPAR despite growing consumer caution, the booming popularity of camping and outdoor experiences, and how sports tourism is becoming a massive economic driver—from the NFL Draft to the upcoming World Cup.They also discuss the evolving tourism dynamics between the US and Canada, the rise of mobile bookings, and how hotels can adapt to trends such as glamping and experiential travel. Gabriel also shares exciting growth updates from Indigo Road, including historic revitalization projects and thoughtfully curated restaurant expansions in Florida. In this episode, you'll learn:Boutique hotels led RevPAR in 2024, uncertainty in 2025The Great Outdoor RevivalCanadians avoiding US travelSports TourismMobile Phones are primary booking toolLatest things happening at Indigo RoadWatch the FULL EPISODE on YouTube: https://youtu.be/rUq7MCV_tZM  This episode is sponsored by Indigo Road: https://www.theindigoroad.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Indigo Road: https://www.theindigoroad.com/Gabriel on LinkedIn: https://www.linkedin.com/in/thehotelier/For full show notes head to: https://themodernhotelier.com/episode/154Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're joined by Elizabeth Bakhash, co-owner of Three Ducks Hotel—a new 12-room boutique hotel in Westhampton that's redefining the luxury Hamptons experience. With a rich background in branding and real estate, Elizabeth shares how she's building more than just a hotel—she's curating a guest experience rooted in nature, local partnerships, and a little bit of whimsy (yes, the ducks have names!).We dive into:Why less is more when it comes to amenitiesThe inspiration behind Three Ducks' brand and playful personalityDesigning with intention—from "garden fresh interiors" to the flexible barn spaceHow her branding background shapes everything from the digital experience to the on-site detailsListen now and let us know your thoughts!Watch the FULL EPISODE on YouTube: https://youtu.be/upcie85s7qsJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Elizabeth on LinkedIn: https://www.linkedin.com/in/elizabeth-bakhash-42239529/Three Ducks Westhampton: https://www.threeduckswesthampton.com/For full show notes head to: https://themodernhotelier.com/episode/153Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode of The Modern Hotelier, David Millili and Steve Carran take you behind the scenes at BITAC's Sales, Marketing & Revenue Management Summit at the Hotel Fairmont Grand Del Mar in San Diego, CA.This episode is packed with insights, laughs, and moments that define what makes BITAC unlike any other event in hospitality.Featuring exclusive interviews with:Lucy Eason (Plusgrade) – On the power of upselling tech and why BITAC's intentionality makes it so specialRobert Marusi (Hotel del Coronado) – On being a disruptor and putting the customer firstNick Horgan (Amaze Insights) – On starting the BITAC sales and marketing summit and how to get 3x ROI from eventsJack Tadami (Vella AI) – On building genuine relationships that go beyond name tagsLynsey Kreitzer (GF Hotels & Resorts) – On personalization, pre-research, and what sets BITAC apart from massive trade shows Tune in to hear:Why relationships matter more than everHow technology is evolving hotel revenue strategiesWhat makes BITAC different from every other eventWatch the FULL EPISODE on YouTube: https://youtu.be/xAtehukK-FQJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Jack Tadami on LinkedIn: Linkedinlinkedin.com/in/jack-tadami-1086b6aa/overlay/about-this-profileVella AI: https://www.vellaai.co/ Nick Horgan on LinkedIn: https://www.linkedin.com/in/nick-horgan/Amaze Insights: https://www.amazeinsights.com/Robert Marusi on LinkedIn: https://www.linkedin.com/in/robert-marusi-b6267739/Hotel del Coronado: https://www.hoteldel.com/Lucy Eason on LinkedIn: https://www.linkedin.com/in/lucyeason/Plusgrade: https://www.plusgrade.com/Lynsey Kreitzer on LinkedIn: https://www.linkedin.com/in/lynseykreitzer/GF Hotels & Resorts: https://www.gfhotels.com/For full show notes head to: https://themodernhotelier.com/episode/152Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we sit down with powerhouse changemaker Anna Blue, whose journey from politics to hospitality is anything but ordinary. With roots in education policy, social impact, and gender equity, Anna brings a fresh and fearless perspective to an industry craving innovation and inclusivity.We talk about:Lessons from leading DEI, advocacy, and workforce transformation initiativesHow the hospitality industry can better attract and retain young talentWhy silence on issues like immigration and DEI is holding the industry backThe powerful story behind the Forward initiative and No Room for TraffickingWatch the FULL EPISODE on YouTube: https://youtu.be/nl3WHQ5tGYQJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Anna on LinkedIn: https://www.linkedin.com/in/anna-blue/For full show notes head to: https://themodernhotelier.com/episode/151Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, Steve and David sit down with Andrew Rubinacci, Chief Advisory Officer at FLYR, to unpack how AI and next-gen data systems are reshaping the hospitality industry. With a background spanning 35 years in commercial strategy, Andrew brings deep insight into why pulling reports for five hours a day is a thing of the past—and how hotels can now optimize rates, personalize experiences, and drive revenue in real time.We dive into:Why legacy systems hold hospitality backHow FLYR uses AI to optimize room pricing 24x a dayThe shift from tactical roles to strategic leadership in revenue managementWhat makes BITAC unique for real business-building conversationsThe future of AI-powered guest experiences and seamless upsellingIf you're in hospitality, tech, or just want to hear from someone who's shaking up a traditional industry with bold ideas, this one's for you.Watch the FULL EPISODE on YouTube: https://youtu.be/MS7H5YKyP00This episode is sponsored by FLYR: https://flyr.com/hospitality/Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Andrew on LinkedIn: https://www.linkedin.com/in/andrewrubinacci/FLYR: https://flyr.com/hospitality/For full show notes head to: https://themodernhotelier.com/episode/150Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this episode, we're joined by Heather Knutson, Senior Vice President of Sales and Marketing at Ascent360, live from her very first BITAC Conference! Heather shares her candid journey from googling “what is a CDP?” to leading one of the most advanced customer data platforms in hospitality.We dive into the real difference between a CRM and a CDP, how hotels can leverage guest data to deliver deeply personalised experiences, and why automation is the key to solving staffing shortages and boosting revenue. Heather also unpacks real-world strategies—from pre-arrival campaigns and spa upsells to retargeting wedding guests—that boutique and independent hotels can use to compete with the big players.If you're in hospitality and want to understand your guests better, boost direct bookings, and build loyalty without relying on outdated point systems, this one's for you.Key takeaways:What a CDP really is (and why it matters)Automation tips that free up your staffPersonalisation done right: segmentation, dynamic content & "golden records"How to drive direct bookings and outsmart the OTAsThe RFM score that could change how you treat your top guestsWatch the FULL EPISODE on YouTube: https://youtu.be/Azb5dawDu84Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Heather on LinkedIn: https://www.linkedin.com/in/heathersharpknutson/Ascent360: https://ascent360.com/For full show notes head to: https://themodernhotelier.com/episode/149Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

In this special episode, Steve and David sit down with Rich Viola, the visionary behind BITAC, for a heartwarming and eye-opening conversation about what makes business relationships actually meaningful.Rich shares the 21-year journey of creating BITAC—from its accidental beginnings as an online news platform to becoming a culture-shifting conference experience that's anything but traditional. He dives into how BITAC helps people go beyond business cards and LinkedIn connections, creating an environment where real friendships are formed, personal stories are shared, and even lifelong bonds are born.From tales of serendipitous reunions to game night rivalries and heartwarming wedding celebrations, this episode is packed with stories that prove when you build relationships first, the business will follow.Tune in to hear:Why assigned seating and small groups at BITAC are a game changerHow Rich transformed a chance meeting into a decades-long friendshipWhat makes BITAC feel more like a family reunion than a business eventGet ready to rethink what a conference can be—and maybe, just maybe, be inspired to make some music of your own.Watch the FULL EPISODE on YouTube: https://youtu.be/OEdMlR29FJYJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Rich on LinkedIn: https://www.linkedin.com/in/rich-viola-690913b/BITAC: https://bitac.net/For full show notes head to: https://themodernhotelier.com/episode/148Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.