POPULARITY
In This Episode In this week's episode of Breaking Banks we bring you the next feature in our Killing It series as host Jason Henrichs connects with Ohad Samet, Co-Founder and CEO of TrueAccord. Several calls from unknown numbers and one unpleasant conversation about a forgotten credit card with a relatively small balance was the impetus for Ohad to reimagine the debt collection process and the genesis of TrueAccord. Prior experience as the Chief Risk Officer of Klarna, a European payments company, and experience with other start-ups in the area of risk and analytics served him well. Development is an upward spiral and founding a company (companies actually) involves a lot of self-expression and is often less about the money and more about what you want to do. At some point, though, you may need to fire yourself. Another candid and enlightening conversation in the series with relevance for all.
Ohad Samet is the co-founder of TrueML Products, a company that specializes in building intelligent communications platforms. Ohad obtained his undergraduate degree in biology and philosophy from Tel Aviv University. In this episode, Ohad discusses the evolution of artificial intelligence, its impact on decision-making, and the nuances of data cleansing, providing valuable insights for both fintech enthusiasts and those exploring the world of AI. 00:00-00:05: Introduction, AI's venture into non-traditional realms 00:05-00:10: Machine learning in nuanced decision-making, impact on job markets 00:10-00:15: Data challenges in ML, economic heuristics in purchasing 00:15-00:20: Ethical AI, Apple-Goldman Sachs partnership 00:20-00:25: Exponential growth in computing power, AI in risk assessment 00:25-00:30: AI in weather forecasting, genomic sequencing, and Tremell's origin 00:30-00:35: Buy now pay later vs. credit cards, challenges in the industry 00:35-00:40: Business culture clashes, profitability challenges, career advice
Miguel Armaza sits down with Ohad Samet, CEO & Co-Founder of TrueML, a leading platform of fintech products to enable intelligent, digital customer communication, which in clues TrueAccord, a leading debt recovery and collections platform with a consumer-friendly digital experience. They are backed by AmEx, Arbor Ventures, BoxGroup, Felicis, Homebrew, Nyca, Max Levchin, and many more.Ohad is also an industry veteran and previously held leadership roles at PayPal and Klarna.We discuss:Lessons learned at PayPal and Klarna. What drives the success of these organizations?How TrueAccord has pioneered a humane, consumer-friendly approach to debt collectionThe state of BNPL and why Ohad thinks the category is here to stay and he hopes it displaces payday loansAdvice on managing your relationship with VCs… and a lot more!Want more podcast episodes? Join me and follow Fintech Leaders today on Apple, Spotify, or your favorite podcast app for weekly conversations with today's global leaders that will dominate the 21st century in fintech, business, and beyond.Do you prefer a written summary, instead? Check out the Fintech Leaders newsletter and join 60,000+ readers and listeners worldwide!Miguel Armaza is Co-Founder and General Partner of Gilgamesh Ventures, a seed-stage investment fund focused on fintech in the Americas. He also hosts and writes the Fintech Leaders podcast and newsletter.Miguel on LinkedIn: https://bit.ly/3nKha4ZMiguel on Twitter: https://bit.ly/2Jb5oBcFintech Leaders Newsletter: bit.ly/3jWIp
Reggie Young, with Eduardo Lopez, interview TrueML Co-founder and CEO, Ohad Samet, about debt collection: the problems, the innovations, and the future of the field.
LIVE from Money20/20 in Las Vegassssss! My guest this week is Ohad Samet, Co-Founder & CEO at TrueAccord. This week's episode is brought to you by lsbx.com. If you're a startup or growth stage company looking to find a direct banking relationship for deposits, debit card issuance, or access to banking rails through a great partner, go to LSBX.com. Lincoln Savings Bank is a member of the FDIC. Helpful links: https://www.mylsb.com/learn/about/lsbx-financial-technologies (LSBx Website) Ohad on Twitter https://www.trueaccord.com/ (TrueAccord Website)
Julie is joined by Ohad Samet, Co-Founder/CEO of TrueAccord (digital debt collection agency) to discuss:What Does TrueAccord Do? (1:03)Findings From Buy Now Pay Later (BNPL) Survey (2:33)Covid Effects On Consumer Debt (8:06)BNPL vs. Credit Cards (14:02)Potential Black Swan Events (19:00)New episodes every Monday and Thursday!For daily updates on the fintech space sent right to your email, subscribe to the FTT newsletter HERE.For weekly updates on the cryptocurrency and DeFi space, subscribe to the Crypto Tonight newsletter HERE.For a more in-depth breakdown and analysis of the fintech space, subscribe to the premium newsletter, FTT+, HERE.Follow us on Twitter:FTT - @fintechtoday_Julie - @julieverhage[Theme Song Credit]
Immad Akhund, CEO of Mercury, and Sheel Mohnot, investor at Better Tomorrow Ventures, host an episode of Future of Fintech on the future of credit scores. Guests include: Ohad Samet, Cofounder & CEO of TrueAccord Maia Bittner, Head of Business Operations at Chime Matt Harris, Cofounder & CEO of Bloom Credit Kristy Kim, Cofounder & CEO of Tomo Credit Misha Esipov, Co-Founder & CEO of Nova Credit
You don’t want to miss this episode of Breaking Banks. Jason Henrichs speaks with Jennifer Tescher, President and CEO of the Financial Health Network and Host of the EMERGE Everywhere podcast to explore the relationship between social impact and banking. Then stay tuned as Jason is joined by Nicole Kontrabecki, general counsel at Dreambound, Asya Bradley, Founder & COO of First Boulevard, Ohad Samet, CEO of TrueAccord, and Jimmy Chen CEO OF Propel. Listen as these social good crusaders discuss changing banking for the better through technology and awareness.
You don’t want to miss this episode of Breaking Banks. Jason Henrichs speaks with Jennifer Tescher, President and CEO of the Financial Health Network and Host of the EMERGE Everywhere podcast to explore the relationship between social impact and banking. Then stay tuned as Jason is joined by Nicole Kontrabecki, general counsel at Dreambound, Asya Bradley, Founder & COO of First Boulevard, Ohad Samet, CEO of TrueAccord, and Jimmy Chen, CEO OF Propel. Listen as these social good crusaders discuss changing banking for the better through technology and awareness.
"The most contrarian take I have is that there is value in working with consumers in debt." Here are a few stats for you: - The average US household as of November pays almost 9% of its income to debt - Total household debt reached $14.35 trillion this fall per the New York Fed - The average person in debt owes money to 4 different lenders The current process for debt collections -- a highly sensitive, case-by-case, and often life-defining financial situation -- has not evolved much in the last 50 years. The process is still how most would imagine…a collections team is assigned a low-base salary and high-commission, and is tasked with harassing debtors multiple times a day with a one size fits all approach. This process is inflexible, stressful, and borderline inhumane as each person has unique financial needs. Enter Ohad Samet and TrueAccord. After honing his time at companies like Fraud Sciences (acquired by PayPal), Signifyd, and Klarna (as their CRO), Ohad recognized this enormous problem and the need for a better solution. Fast forward to 2020, TrueAccord has built a digital-first, ML-powered, humane debt collection agency that leads with empathy. TrueAccord's successes have been incredible, with collection rates 30–50% higher than industry averages and an NPS of 40 (astoundingly high for a debt collections agency, and higher than a lot of financial institutions). TA's impact on daily lives cannot be understated. One stat I loved - "85% of customers wouldn't have been able to repay their debt without the highly flexible payment plans we offer." In today's episode, Ohad comes on the show to discuss: - The different ways TrueAccord engages with the customer, and how that approach has shifted overtime thanks to Machine Learning - 3 questions about debt that he bets none of our listeners can answer - Why his HQ2 city, Kansas City, is a hidden talent and cost of living gem - The cruciality of mission-alignment in business and at TrueAccord (P.S. they're hiring!) - Navigating FinTech partnerships - A special "rapid-fire" question set …and much more. For more insights and analysis from FinTech leaders, follow us below: Medium: medium.com/wharton-fintech WFT Twitter: twitter.com/whartonfintech Ryan's Twitter: twitter.com/RyanZauk LinkedIn: www.linkedin.com/company/wharton-fintech-club/ Facebook: www.facebook.com/whartonfintech/ Instagram: www.instagram.com/whartonfintech/
This episode was produced remotely using the ListenDeck standardized audio production system. You can subscribe to this podcast and stay up to date on all the stories here on Apple Podcasts, Google Play, Stitcher, Spotify and iHeartRadio. In this episode the host John Siracusa chats remotely with Nadav Samet Co-founder & Chief Innovation Officer of TrueAccord. TrueAccord is a debt-collection platform that uses behavioral analytics, machine learning through an omni-channel and digital collections. Nadav co-founded TrueAccord with his brother Ohad Samet back in 2013. TrueAccord has investors such as Nyca, Khosla Ventures, Arbor Ventures and more. Tune in and Listen. Subscribe now on Apple Podcasts, Google , Stitcher, Spotify and iHeartRadio to hear Thursday's remote interview Maelis Carraro from Catalyst Fund. About the host: John, is the host of the ‘Bank On It’ podcast recorded onsite in Wall Street at OpenFin. He's also the founder of the remotely recorded, studio quality standardized audio production system ListenDeck. John’s also a highly sought after fintech, VC and financial services industry enthusiast and connector. He’s in the center of the fintech ecosystem, keeping current with the ever-innovating industry. Stay in the fintech know by subscribing to ‘Bank On It’, Follow John on LinkedIn, Twitter, Medium
Ohad Samet is the Co-Founder and CEO of TrueAccord, a company using machine learning, behavioral economics and empathy to reimagine the debt collection process. TrueAccord is a fantastic example of fintech's most fundamental promise: using technology and a fresh perspective to create outcomes in financial services orders of magnitude better than traditional approaches, at a fraction of the cost. Ohad is a seasoned fintech founder and executive. The first company he worked for was acquired by PayPal, where he worked for three years before founding a company that eventually exited to Klarna. He served as Chief Risk Officer at Klarna for three years before founding TrueAccord. In this conversation, Ohad, Lex and I discuss the ability of machine learning to create empathetic customer experiences, AI’s ability to be creative, expectations about COVID-19’s impact on consumer borrowers and the economy as a whole, and TrueAccord’s performance vs. traditional solutions. For all of our past episodes, and to sign up to our newsletter, please visit www.bankingthefuture.com. Thank you very much for joining us today. Please welcome, Ohad Samet and Lex Sokolin.
An interview with Ohad Samet, CEO at TrueAccord. https://www.trueaccord.com/
Every week the show host John Siracusa talks with impressive fintech leaders and entrepreneurs, through conversation uncovers the remarkable stories behind them, their creations and the most important topics in fintech. You can subscribe to this podcast and stay up to date on all the stories here on iTunes, Google Play, Stitcher, Spotify and iHeartRadio. In this episode the host John Siracusa chats with Wei Hopeman, founder and partner of Arbor Ventures. Arbor Ventures is a VC firm focused on shaping the way the world transacts by investing in early stage companies at the intersection of financial services, data and digital commerce. Arbor’s team focuses on bridging the Asian opportunity with a Western approach to accelerate impact and reach globally. A few of Arbor’s portfolio founders are past guests such as Ohad Samet from TrueAccord and Ian Lampl from LoanStreet. Tune in and Listen. Subscribe now on iTunes, Google , Stitcher, Spotify and iHeartRadio to hear next Tuesday’s all new episode with Nora Apsel from Morty. About the host: John, is the host of the ‘Bank On It’ podcast recorded onsite in Wall Street at OpenFin, and 'Before the A' podcast recorded onsite in Flat Iron at Barclays/Techstars Rise NYC. He’s a highly sought after fintech, VC and financial services industry enthusiast and connector. He’s in the center of the fintech ecosystem, keeping current with the ever-innovating industry. Stay in the fintech know by subscribing to ‘Bank On It’, ‘Before the A’ Follow John on LinkedIn, Twitter, Medium
Summary:In this 110th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host welcomes Ohad Samet, Co-founder and CEO of True Accord, to talk about leading with empathy even in debt collection, how True Accord’s debt collection model has impacted both creditors and debtors, and more.Episode Highlights:00:37: – True Accord is a machine learning-based digital debt collection platform used by creditors and financial institutions.01:57: – Others often see people in debt either as villains or as victims.05:00: – The majority of people have debt collection horror stories, but the people working as debt collectors aren’t bad people, but the way the industry is structured, they are incentivized to do things that create a bad experience.05:55: – True Accord’s machine learning helps track user behavior to determine the best way to reach each customer and when to have human interaction versus digital intervention.10:35: – At first, Ohad would get laughed out of offices and was being threatened by other creditors.11:50: – Ohad sees True Accord as the payment provider for creditors.13:15: – Traditional debt collection models pressure customers to pay as much as possible over the phone instead of committing to a payment plan that will actually work for them, so by working with the customer empathetically to find manageable payment plans that customers will actually stick to, True Accord sees higher rates of return.14:41: – Their first communication with customers is always an email.16:30: – True Accord fits to customer’s schedule both in terms of times that they can access the system to pay and what their individual cash flow is like.19:50: – The biggest surprise for Ohad has been that their clients have been surprised by how few complaints they receive about their debt collection.22:55: – True Accord could really only exist now because of how technologically enabled it is; the overhead would have been much too high several years ago.24:33: – If Ohad could change one thing, it would be the mindset of some of the major financial institutions to make them care about user experience.26:07: – The biggest challenge has been compliance.27:48: – Ohad is most excited about the company’s Slack channel sharing compliments from customers.3 Key PointsProviding a good user experience for debt collection benefits both brands and their customers.Existing debt collection incentive structures encourage call center operators to be dehumanizing and lack compassion.Machine learning technology is what has enabled intelligent communication with customers to happen on their terms.Tweetable Quotes:“You have to have an empathetic approach to a complex issue, and you can solve it, you can help people end up on the good side of things.” –Ohad Samet“People come home after their second shift and they can engage with us and pay on their own terms, and that’s the important thing. Fitting to their payment periods, fitting to their unreliable cash flow, and that’s a lot of the negotiation.” –Ohad Samet“We needed to be in the right intersection between understanding compliance, caring about the problem, and knowing how to use technology to solve it.” –Ohad SametResources Mentioned:Website – Jason Pereira’s WebsiteFacebook – Jason Pereira’s FacebookLinkedIn – Jason Pereira’s LinkedInFintechImpact.co – Website for Fintech ImpactTrue Accord Website – https://www.trueaccord.com/Ohad Samet Website – https://www.ohadsamet.com/Ohad Samet Linkedin – https://www.linkedin.com/in/osametOhad Samet Twitter – https://twitter.com/ohadsametFull Transcript See acast.com/privacy for privacy and opt-out information.
This week on the AI in Banking podcast we interview Ohad Samet, CEO of TrueAccord, about the applications of artificial intelligence for debt collection. We discuss personalized messaging, collection forecasting, and the debt collection AI lessons that might be applied to other finance use-cases. This is the third episode in our month-long focus on risk-related AI functions in banking. Subscribe to the AI in Banking Podcast: https://emerj.com/ai-in-banking-podcast/ Related article: https://emerj.com/ai-sector-overviews/artificial-intelligence-applications-lending-loan-management/
SEGMENT 1: If you are going to be an entrepreneur, one of the (many) things you have to get good at is negotiation. But the startup environment is different from other business environments and this impacts the entrepreneur's ability to negotiate. Here to sort it all out and help us succeed is the co-author of the book “Entrepreneurial Negotiation” Samuel Dinnar. He is also an instructor at the Program on Negotiation at Harvard Law School.SEGMENT 2: Let's say you have a great idea for a product and now you have to produce a prototype to see what it is going to look like in real life… Where do you start? Kevin Mako, founder of Mako Design and Invent is here to walk us through the process. Mako Design and Invent is a product development firm that helps inventors and startups bring their invention ideas to life. SEGMENT 3: Collecting payments owed by customers is something that small business owners struggle with all the time. When should they call the customer? Who should do the calls? What do they do with chargebacks? We show small businesses how to set up a process to collect payments from their customers so they can actually get the money they earned. Ohad Samet is the co-founder and CEO of TrueAccord, seeking to put a human face on debt collections using machine learning and behavioral analytics. Ohad headed fraud analytics for FraudSciences, a company that provided eCommerce fraud prevention and was acquired by PayPal in 2008. At PayPal, Ohad incubated and ran the New Ventures Risk team. Sponsored by LinkedIn, Nextiva, Corporate Direct, MAKO and Web.com
Nicholas Conn CEO Hearthealth & Ohad Samet CEO TrueAccord
Every week the show host John Siracusa talks with impressive fintech leaders and entrepreneurs, through conversation uncovers the remarkable stories behind them, their creations and the most important topics in fintech. You can subscribe to this podcast and stay up to date on all the stories here on iTunes, Google Play, Stitcher, Spotify and iHeartRadio In this episode the host John Siracusa chats with Ohad Samet, Co-founder and the CEO at TrueAccord. TrueAccord is a different way of debt collection for companies that need debt collection services. Trueaccord is playing in a wide open space which hasn't been innovated in decades, the model of TrueAccord is fully different and is an example of the types of business models laid out in the books, ‘Blue Ocean Strategy' and ‘Zero to One'. Tune in and Listen. Subscribe now on iTunes, Google , Stitcher, Spotify and iHeartRadio to hear Thursday's episode with Olga Feldmeier from Smart Valor. About the host: John is the host of the twice-weekly “Bank On It” podcast recorded onsite at offices of Carpenter Group, a creative services agency focused on the financial services industry. He's a highly sought after fintech, VC and financial services industry enthusiast and connector. He's in the center of the fintech ecosystem, keeping current with the ever-innovating industry. Follow John on LinkedIn, Twitter or on Medium
Every week the show host John Siracusa talks with impressive fintech leaders and entrepreneurs, through conversation uncovers the remarkable stories behind them, their creations and the most important topics in fintech. You can subscribe to this podcast and stay up to date on all the stories here on iTunes, Google Play, Stitcher, Spotify and iHeartRadio In this episode the host John Siracusa chats with Ian Lampl, co-founder and CEO at LoanStreet. LoanStreet, enables institutions like banks & credit unions to syndicate their loans to interested investors. Before Ian co-founded LoanStreet, he was the deputy chief counsel, office of financial stability — Troubled Asset Relief Program (TARP) at the U.S. Department of Treasury. In the beginning Loanstreet wasn't working, It took about 1 year to pivot the model and 4 years of brutal hard work before Loanstreet found traction. Now they have hundreds of banks and credit unions as clients. Tune in and Listen. Subscribe now on iTunes, Google , Stitcher, Spotify and iHeartRadio to hear next Tuesday's episode with Ohad Samet from TrueAccord. About the host: John is the host of the twice-weekly “Bank On It” podcast recorded onsite at offices of Carpenter Group, a creative services agency focused on the financial services industry. He's a highly sought after fintech, VC and financial services industry enthusiast and connector. He's in the center of the fintech ecosystem, keeping current with the ever-innovating industry. Follow John on LinkedIn, Twitter or on Medium
The lending industry has long been rewarded for growth. Less focus has been given to profitability and performance — particularly for venture-backed firms that are all about growth in underwriting. As a recession looms and as investors start demanding better returns on their deployed capital, some lenders are starting to get serious about collections. Ohad Samet has spent his career working on lending analytics — at a firm called FraudSciences, which got bought by Klarna. As the chief risk officer at the pay later lender, he became aware of how antiquated the debt collections industry was. Call centers, dialing for dollars, it just hadn't kept pace with the front end of the business. So, in 2013, he left and with two co-founders started TrueAccord, which is essentially a nearly-automated marketing and sales campaign for debt collection. Based on consumer data and data from the lender, it can determine who to call, what time to call, what communications channel — phone, text, email, chat and what message to use. It's a much better experience for consumers as TrueAccord is used by banks, debt buyers, and ecommerce companies.
Connect with Fintech One-on-One: Tweet me @PeterRenton Connect with me on LinkedIn Find previous Fintech One-on-One episodes
When people think of debt collection they think of aggressive and often relentless phone calls and mailed notices. They don’t think of sophisticated machine learning techniques using millions of data points to figure out the best collection approach. Our next guest on the Lend Academy Podcast is out to change that. Ohad Samet is the […] The post Podcast 135: Ohad Samet of TrueAccord appeared first on Lend Academy.
When people think of debt collection they think of aggressive and often relentless phone calls and mailed notices. They don’t think of sophisticated machine learning techniques using millions of data points to figure out the best collection approach. Our next guest on the Lend Academy Podcast is out to change that. Ohad Samet is the […] The post Podcast 135: Ohad Samet of TrueAccord appeared first on Lend Academy.
This week, Brett and Breaking Banks were onstage with Antony Jenkins, CEO of 10x Future Technologies at the LendIt conference in NY! While we were at the conference, we decided to talk to some others that were making new waves in the lending space. We talked to Brock Blake, CEO of Lendio about their new “franchising” model to expand their reach in the US. We caught up with Christoph Reiche, CEO of iwoca about the affects of Brexit on the lending space for small business through the EU, and what kinds of data are proving useful to create new lending models. We chatted about the ideas of debt rehabilitation with Ohad Samet, from TrueAccord, and how machine learning and AI can help people fix their credit situations. Of course we talked with Peter Renton, who created the conference, and we wrap up by catching up with John Owens and Emmanuel Daniel! It was a full day at a great event! We want to thank the LendIt conference, Metro Multimedia, and all our guests!
Thomas K.R. Stovall two-time author, cited as an expert in the area of Business Amplification. He is an entrepreneur with over 15 years of real-world business experience, in private equity, real estate investment and enterprise software. He is the Founder of CANDID Cup, the global leader in mobile microfeedback Andrew A. Arons founder and managing partner of Synergy Advisory Management Group. He is a Registered Financial Consultant, a Certified Senior Advisor, a member of the National Ethics Bureau and a licensed securities and insurance professional who holds the Series 7, 63 and 65 licenses Gary Getz Partner and CEO of the strategy and innovation consulting firm Strategos. In over 35 years as a marketer, strategist and consultant. Gary's book, Customer Equity focuses on how companies can evaluate the financial value of their customer relationships to guide all of the investments they make in customer-related activities Ohad Samet FinTech industry veteran and the co-founder and CEO of TrueAccord, the first-of-its-kind algorithmic recovery platform. TrueAccord is using machine learning, behavioral aanalytics and a humanist approach to help enterprises and small businesses recover outstanding payments and maintain positive customer relationships
Ohad Samet is truly a magician. He has one of the most interesting track records of anyone we've had on the show, he was an early employee at Fraud Sciences Corporation (started by a few israeli special forces) which was acquired by PayPal for $169 Million, worked at PayPal for a few years then started and sold his company, Analyzd to Klarna. Now he's looking for a third big win with his new company TrueAccord offering debt collection services to companies by innovating in an industry that hasn't changed in 30 years. Listen to his amazing story and give leave a comment below!