Digital Workplace Deep Dive

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Each episode goes deep into one aspect of the digital workplace. Interviewing industry experts, we examine how AI, IoT, automation, analytics, cloud, mobile and other technologies are affecting the digital workplace. We hear from leaders who have built successful digital workplaces for their employe…

Weston Morris - Unisys


    • Jun 23, 2022 LATEST EPISODE
    • monthly NEW EPISODES
    • 21m AVG DURATION
    • 40 EPISODES


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    Latest episodes from Digital Workplace Deep Dive

    Podcast – Five 'Aha Moments' From HDI Support World Live 2022

    Play Episode Listen Later Jun 23, 2022 30:00


    What do industry practitioners actually think of experience-level agreements? At the 2022 HDI SupportWorld Live Conference, Unisys' Weston Morris interviewed five conference goers about their XLA "aha moments" for the Digital Workplace Deep Dive podcast.

    38 – Top 3 Tips for Effective Collaboration in the Hybrid Office

    Play Episode Listen Later May 12, 2022 25:59


    Part 2 of a two-part series on effective communication and collaboration. Whereas part 1 focused on communication, this episode focuses on what makes collaboration difficult in a hybrid office. The panel of experts shares their best practices for improving collaboration – ranging from settings in Teams, to rituals and training that companies can use to [...]

    37 – What Happens When Your CIO and CHRO Collaborate?

    Play Episode Listen Later Apr 21, 2022 28:29


    The responsibility to understand and manage employee experience is no longer the sole purview of HR. With the rising use of XLAs, some IT organizations are now tracking how digital workplace technology is impacting employees' work experience. In advanced cases, the CIO even is getting insights into how much work employees do after normal business [...]

    36 – Is Effective Communication in the Hybrid Office Possible?

    Play Episode Listen Later Mar 3, 2022 22:01


    Is communication and collaboration easier or more difficult in the hybrid office? Who is at most risk of having a poor communication experience in 2022–someone in a home office or someone returning to a physical office? The answer may surprise you. Listen as two experts on unified communication and collaboration share over 40 years of [...]

    35 – The ROI on DEX – Is it Possible?

    Play Episode Listen Later Feb 15, 2022 25:16


    More than half of my podcasts touch on employee experience in one form or another. However, none look at the ROI of experience management… until now. Mark Banfield, the CEO of 1E shares insights learned from the 14 million devices monitored by his company's Digital Employee Experience (DEX) platform (Tachyon). Mark also shares four ways [...]

    34 – Three Letters That Will Transform Your Workplace

    Play Episode Listen Later Jan 20, 2022 23:15


    As many as 50% of digital transformations are failing to meet their objectives. What is missing? Three letters: OCM. What exactly is Organizational Change Management? How is it being used to increase the success of transformations in large enterprises around the world? My guests, Mike Levine (Global Director of OCM) and Jillian Oakes (OCM Leader [...]

    33 – How Security Practices Impact Employee Experience part 3: The Future

    Play Episode Listen Later Dec 16, 2021 17:43


    Episode 3 in our three-part series is here! In each episode, we’ve looked at how corporate security practices affect our workplace experience – especially the experience of remote workers. In part 1 of this series, Mark Pesce, the host of The Next Billion Seconds Podcast and Leon Sayers of Unisys revealed the gaps that exist [...]

    32 – How Security Practices Impact Employee Experience part 2: Education

    Play Episode Listen Later Dec 9, 2021 10:38


    Part 2 of this 3-part series focuses on what enterprises can do to improve the security experience of their digital workplaces – whether employees are working remotely or in a hybrid office. Guest host, Mark Pesce, creator of The Next Billion Seconds podcast, interviews Gergana Winzer of Unisys to discover how education is essential to [...]

    31 – Four Fears Threatening Your Hybrid Office Security

    Play Episode Listen Later Nov 30, 2021 21:48


    The 2021 Unisys Security Index™ reveals some interesting gaps between what enterprises think is happening and what end users are actually doing to keep their remote and hybrid offices secure. Workers are vocal about their dislike and fear of certain security and monitoring activities that enterprises are using to keep employees working securely and productively. [...]

    30 – The Hidden Data That Will Improve your Online Collaboration Experience

    Play Episode Listen Later Nov 18, 2021


    We spend more time in Zoom and Teams than eating or sleeping. Does that mean we know what it takes for everyone to have a great experience in the hybrid workplace using these tools? The answer can be a resounding “yes” if we know how to tap into the vast amounts of data being collected [...]

    29 – Happy Workers = Happy Customers? 4 Expert Tips to Make it Happen

    Play Episode Listen Later Oct 14, 2021


    It is almost too easy to find studies showing that a great Employee Experience (EX) leads to a great Customer Experience (CX). It is much harder to, first, deliver a great work experience to your employees, and secondly, deliver a consistently great experience to your customers. In this episode, the author of 4 books on [...]

    28 – “Pick Your Nick” and Other Secrets to Fab Collab in the Hybrid Office

    Play Episode Listen Later Sep 30, 2021 24:53


    The hybrid office is not new. It existed long before the pandemic, but we've forgotten how poor the experience was for remote participants. We now have a chance to reinvent meetings so that all participants – both remote and in-person – are 100% engaged and productive. How? In this episode, I interview Jim Kalbach, author, [...]

    27 – The Top 5 Stories from The Digital Workplace

    Play Episode Listen Later Sep 14, 2021 25:07


    Neil Miller is the creator of two podcasts that focus on what makes the modern workplace tick: The Digital Workplace and Work Minus. In my interview with Neil, you will hear five stories that he has hand-picked from his library of 200 fascinating guests: Nancy Duarte (author of slide:ology) You will learn two ways that [...]

    26 – Ouch! Avoid These 4 XLA Mistakes. Please!

    Play Episode Listen Later Aug 24, 2021 18:56


    Part 2 of our series on XLAs reveals 4 mistakes that enterprises make in rolling out an experience management program. Neil Keating, co-founder, and Chief Experience Officer of Bright Horse gives real-world examples of these 4 mistakes – and how to avoid them. Do you see any of these mistakes in your organization? KPIs that [...]

    25 – Do You Want Great XLAs? Avoid These 6 Anti-Patterns

    Play Episode Listen Later Aug 10, 2021 19:48


    Are you considering rolling out an experience management program that uses XLAs to measure the happiness and productivity of your workers as they return to work? Wouldn't it be great to learn from the mistakes of others and avoid their headaches? In this podcast, Neil Keating, co-founder and Chief Experience Officer of Bright Horse, shares [...]

    24 – Expand Workplace Diversity While Ending Digital Poverty – Is that Really Possible?

    Play Episode Listen Later Jul 13, 2021 24:42


    Is it really possible to increase the level of diversity in your company’s workplace while helping to end digital poverty? What do we mean by ‘Digital Poverty'? Who is affected by it? In this episode of the Digital Workplace Deep Dive, we hear from four like-minded individuals from seemingly unrelated organizations about how they are [...]

    23 – Three Surprises that Blockchain Brings to Worker Experience

    Play Episode Listen Later May 11, 2021 17:04


    We normally equate blockchain with cryptocurrency. However, smart people around the world are devising new ways to use blockchain in increasingly clever ways. We discuss three of those applications in this podcast. Chris Blask, Global Director of Applied Innovation at Unisys has invented a Digital Bill of Materials based on blockchain as a way to [...]

    22 – What HR Can Learn from the Gig Economy About a Great Work Experience

    Play Episode Listen Later Apr 27, 2021 22:59


    Why do gig workers have access to services that most HR organizations don’t provide? Discover three innovations that K2 Partnering Solutions has developed for its 500,000 gig workers that HR can emulate to provide a better workplace experience for their full-time employees. These services have enabled the growing gig economy and can also empower enterprises [...]

    21 – Is a Bad Tech Experience Causing Your Employees to Quit?

    Play Episode Listen Later Apr 13, 2021


    Are your employees looking for work elsewhere because of a poor technology experience? How can you really know what your workers feel about their work experience? Sami Kallio, CEO and founder of Happy Signals may have the answer – a clever, painless way to measure employee experience that results in happier, more productive workers. He [...]

    20 – Two Amazing Things Happen When You Measure Experience!

    Play Episode Listen Later Dec 8, 2020 16:20


    What happens when you measure the experience of your employees and your customers? This is the 3rd in the series of episodes dedicated to understanding end user experience. In this podcast, Alan Nance (CEO and co-founder of CitrusCollab) shares some powerful examples from enterprises who have benefited from measuring experience – going beyond SLAs to [...]

    19 – Can the Digital Workplace Give You What You Want… And What You Need?

    Play Episode Listen Later Oct 27, 2020 14:50


    What popular trend in IT works against a great work experience? Standardization. In its effort to create efficiency, it is also creating a bad work experience. How do we balance the IT cost savings that standardization brings with the desire to give employees a great work experience that lets them bring real value to the [...]

    18 – How Much More Money Does My Company Make When I Am Happy?

    Play Episode Listen Later Oct 13, 2020 15:39


    What is the connection between employee experience and company profitability and growth? How do we get the benefits of standardization and diversity at the same time? The growing interest in ‘experience’ (both for employees and customers) is driving some interesting changes in how we deliver IT services. We’ve come a long way in standardizing and [...]

    17 – Did the Pandemic Change Public Sector for the Better?

    Play Episode Listen Later Sep 15, 2020 27:45


    Will public sector soon become an attractive place for millenials to work? What did the public sector IT do really well during the pandemic? What will change forever in public sector as a result of the pandemic? What challenges does public sector face with 30% of their employees being eligible to retire? To answer these [...]

    16 – Five 2019 Workplace Initiatives that Got us Through the Pandemic

    Play Episode Listen Later Sep 1, 2020 24:13


    In 2019, ISG’s Director of Digital Solutions and Strategy, Iain Fisher, shared with me 6 important workplace initiatives. That was before the Pandemic seemed to change everything. Looking back, which of those initiatives are even more important today as we continue to deal with the pandemic? Which have dropped in priority? Which will be important [...]

    15 – From Hire to Retire – Automating the Digital Worker

    Play Episode Listen Later Aug 18, 2020 28:13


    Did you have everything you needed the moment you stepped into the office? Onboarding is hard. Automating it is even harder. What about automating the offboarding process? Now, pick 20-30 tasks you do regularly and think about automating those. In this episode, Paer Johansson shares the insightful best practices that he has collected while using [...]

    14 – Does the High Tech Industry use Technology Better Than the Rest of Us?

    Play Episode Listen Later Aug 4, 2020 32:37


    What makes the High Tech Industry different from Finance, Health Care, Transportation, or Manufacturing? Are High Tech companies better at using technology than other industries? As a result of the pandemic, what is changing/must change within High Tech companies in order for them to remain relevant? Barb Stinnet, CEO and founder of Timmaron Group, shares [...]

    13 – Fear, Learning and Growth During the Pandemic

    Play Episode Listen Later Jul 14, 2020 29:32


    Most enterprises see themselves going through distinct phases as the deal with the pandemic. The first phase for many was enabling employees to work from home. The second phase that quickly followed has been focusing on the health and productivity of employees working from home. There is an expectation that Phase 3 will be the [...]

    12 – What Makes Natural Language Processing So Difficult (and One Shortcut to Make It Easy)

    Play Episode Listen Later Jun 19, 2020 16:11


    Why is Natural Language Processing so difficult to get right? Are there any shortcuts? And what are the tradeoffs between supervised and unsupervised learning? Yes, this episode of the podcast is a bit more technical than some of the earlier episodes. But if NLP is your thing, you’ll enjoy hearing part 2 of my series [...]

    11 – Three Ways to Use Natural Language Processing in a Help Desk

    Play Episode Listen Later Jun 12, 2020 20:11


    Natural Language Processing (NLP) promises to provide a friendly, alternative way for humans to interact with IT and business systems. Brian Evarts, who leads the development of Natural Language Processing at Unisys, explains the three ways that NLP improves the end user experience when getting help from the Service Desk. In doing so, he reveals [...]

    10 – What Can IT Learn From OT About IoT?

    Play Episode Listen Later May 29, 2020 23:54


    IoT promises to make new services possible, to automate more aspects of business, and to improve worker and factory efficiency. What lessons can Operational Technology share with Information Technology in securely deploying IoT? Chris Blask draws from his 25+ years of experience in manufacturing, combines that with his security expertise, and makes some interesting recommendations [...]

    09 – How AI Makes Working From Home Easier

    Play Episode Listen Later May 21, 2020 6:37


    Working from home for the first time can be a scary experience. How do I get connected? Where do I get help? In the very first Digital Workplace Deep Dive *video* podcast, Kevin Turner shows us how Artificial Intelligence can help serve as a trusted advisor to make working from home more enjoyable and productive. [...]

    08-What Big Changes Can We Expect in the Service Desk?

    Play Episode Listen Later May 11, 2020 24:49


    In 2018, Tom Adams, the Unisys Director of Digital Workplace Services saw a major problem with how most Service Desks operate. Based on that, he created InteliServe™, which brings AI, analytics and automation to the service desk. But, Tom’s vision for InteliServe goes far beyond the service desk, with plans in 2020 to make it [...]

    07 – Two Consumer Trends Coming to Your Enterprise

    Play Episode Listen Later May 4, 2020 19:59


    Friendly cat bots and foldable devices are likely to influence how your most productive employees get work done in the near future. Consumerization of technology first began to take hold in 2007 with the launch of the Apple iPhone. Executives came to work demanding that IT find a way to let them use their iPhones [...]

    06-The Human Side of Working From Home

    Play Episode Listen Later Apr 29, 2020 22:09


    Enterprises in every part of the world are figuring out the technology required to enable employees to work from home. But have we overlooked the human side of working from home? In focusing our energy in getting our technology secure, have we overlooked the need to help the human to be secure? In part 3 of [...]

    05-How to Get 20,000 Employees Working From Home in 48 Hours

    Play Episode Listen Later Apr 17, 2020 30:08


    When the COVID-19 pandemic hit, 15% of Unisys employees were working from home. Within a week, 95% were able to work from home. In the months leading up to the pandemic, the CIO of Unisys, Upinder Phanda, made several changes to the digital workplace, cloud, and security services that made this massive work from home [...]

    Working From Home During COVID-19 – Securely!

    Play Episode Listen Later Apr 6, 2020 24:25


    As part of its COVID-19 response, Unisys mobilized thousands of employees to work from home in just 48 hours. How was it possible to do this while maintaining high security standards? Unisys CISO, Mat Newfield, reveals several details about how it is possible to enable employees to work from home in various geographies without the [...]

    03 – Stop Repeating Yourself – with the Cloud Contact Center

    Play Episode Listen Later Feb 13, 2020 11:06


    One of the most annoying things about interacting with the help desk is when you have to repeat answers to the same questions over and over again as you move from chat to a live agent to an escalation. Catalina Villegas, Global Lead for Service Desk Automation, explains how a Cloud Contact Center can eliminate [...]

    Podcast – Analytics Engines Inside Your Help Desk

    Play Episode Listen Later Feb 11, 2020 12:00


    The help desk sometimes gets a bad rap. At its worst, some have named it the ‘helpless desk'. At its best, your problems are anticipated and resolved quickly and pleasantly, with minimal effort on your part. Analytics plays a big role in Unisys InteliServe™ platform. Danielle Reinhart, Director-Anal

    02 – Analytics Engines Inside Your Help Desk

    Play Episode Listen Later Feb 11, 2020 11:27


    The help desk sometimes gets a bad rap. At its worst, some have named it the ‘helpless desk’. At its best, your problems are anticipated and resolved quickly and pleasantly, with minimal effort on your part. Analytics plays a big role in Unisys InteliServeTM platform. Danielle Reinhart, Director-Analytics Services at Unisys, explains how analytics engines [...]

    01 – How to Successfully Select Your Next Digital Technology

    Play Episode Listen Later Jan 24, 2020 16:22


    Mergers and acquisitions often bring competing technologies to the enterprise. How do you successfully select the right technology? How can you use data to win out over emotion? What is one of the biggest pitfalls in selecting a new technology? Once you make a selection, how do you get everyone on board? Steve Palmucci, who [...]

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