Podcasts about human side

The Manager Method: Practical, Human-Centered Leadership for a Changing WorkplaceIn a world where technology and AI are transforming the workplace at breakneck speed, the fundamentals of great leadership remain rooted in human connection and intentional action. In a recent episode of The Thoughtful Entrepreneur Podcast, host Josh Elledge sat down with Ashley Herd, the Founder and CEO of Manager Method, to explore the core of effective management. Drawing on her diverse background in legal and HR leadership at organizations like McKinsey, Ashley shares how to move beyond abstract theory into actionable behaviors. This conversation provides a roadmap for executives and founders to drive performance and talent retention through a refreshingly human-centered lens.Scaling Leadership Excellence: The "Pause, Consider, Act" FrameworkHigh-performing leaders often struggle with the "reactive trap"—the tendency to respond impulsively to the endless stream of workplace demands. Ashley Herd argues that the most effective tool in a leader's arsenal is the intentional pause. Most management mistakes are born from quick answers that leaders later regret, especially in high-pressure environments. By taking a moment to step back before making a decision, a leader creates the space necessary to avoid bias and emotional knee-jerk reactions. This practice is the foundation of the "Manager Method," transforming leadership from a series of frantic responses into a deliberate strategy that builds trust and long-term credibility with the team.Effective leadership development must also be scalable and sustainable, rather than a one-time event that ends once a workshop concludes. Ashley emphasizes a "three-legged stool" approach to management training, which combines on-demand video learning, practical resource guides, and live cohort sessions. This model moves away from the traditional, expensive external trainer model and focuses on building internal muscle memory. By integrating bite-sized, practical lessons into a manager's monthly routine, organizations can ensure that leadership skills are being practiced and refined in real-time. This ensures that the "human touch" remains a core differentiator, even as automation and AI begin to handle more administrative heavy lifting.Transparency remains the ultimate currency in a modern workplace defined by rapid change. Many leaders wait until they have a "perfect" plan before communicating with their teams, but this silence often breeds anxiety and speculation. Ashley advocates for a "work-in-progress" communication style where leaders acknowledge what they know, admit what they don't, and involve the team in brainstorming solutions. Whether navigating a personnel change or integrating new AI tools, involving the team early reduces fear and empowers employees to become stakeholders in the outcome. When people feel seen and valued as human beings rather than mere resources, they are far more likely to remain engaged and productive during periods of transition.About Ashley HerdAshley Herd is the Founder and CEO of Manager Method and a highly sought-after leadership consultant. With extensive experience in HR and employment law, she has led people operations for global firms and has become a leading voice in modern management. She is the author of The Manager Method: A Practical Framework to Lead, Support, and Get Results, and is dedicated to making high-level leadership training accessible to managers at every level.About Manager MethodManager Method is a leadership development firm that provides practical, scalable training for organizations seeking to improve management performance. The company offers a mix of digital learning, resource toolkits, and facilitated sessions designed to build foundational skills in communication, feedback, and empathy. Manager Method focuses on human-centered frameworks that drive results by empowering leaders to lead with clarity and intention.Links Mentioned in This EpisodeManager Method Official Website: www.managermethod.comAshley Herd on LinkedIn: https://www.linkedin.com/in/ashleyherd/Key Episode HighlightsThe "Pause, Consider, Act" Framework: A three-step method for reducing impulsivity and making more empathetic, informed decisions.Transparent Communication: Why admitting "I don't have all the answers yet" is more effective than silence during periods of organizational change.The Three-Legged Stool of Training: A scalable model for management development that integrates video, resources, and live peer discussion.AI and the Human Differentiator: Why the rise of automation makes human-centered management skills like empathy more valuable than ever.Leadership as a Practice: Learning from music—why consistency and foundational "basics" are more important than being a management virtuoso.ConclusionThe conversation with Ashley Herd highlights that great leadership is built on small, consistent actions rooted in empathy and transparency. By adopting the "Pause, Consider, Act" framework, leaders can navigate workplace complexity with confidence while building a culture that prioritizes human connection.More from The Thoughtful Entrepreneur

Summary In this episode, Andy talks with Brett Harned, founder of the Digital PM Community and the Digital PM Summit, and author of Project Management for Humans: Helping People Get Things Done. Brett has spent years coaching project leaders and helping organizations rethink what project management really is. His core conviction: the human side of the work is not a nice-to-have. It is the work. In this conversation, you'll hear how Brett fell into project management and what early experiences shaped his perspective on people and projects. You'll learn the patterns he sees repeated across teams and industries, practical habits for when projects feel messy or start to drift, and why he believes project management is a leadership role that most organizations still undervalue. Brett also shares his candid take on AI, what it can and cannot do for project leaders, and what advice he would give his younger self. If you lead projects or teams, whether or not you have a PM title, this episode is for you! Sound Bites "Often with PMs, it's finding or receiving or feeling the permission to lead like a human instead of like a machine or a robot." "Projects fail because conversations didn't happen or they happened way too late." "Project management is a leadership role and too often organizations don't see it as a leadership role the way that they should." "Project managers are quietly carrying emotional labor that no one really acknowledges." "You can't earn trust by being invisible." "The role has become less about task tracking and more about judgment, good communication and trust building." "If you call people on your team resources, they have every right to call you overhead." "Slowing conversations down before speeding up the work is like the biggest thing." "Drift isn't usually about effort. It's about misaligned understanding." "AI is not going to replace a really good leader." "AI is great at admin. It's terrible at the leadership stuff. It can't read the room, it can't navigate tension, it can't earn trust." "Say the thing now. Saying something early is almost always safer than saying it too late." "The job of a project manager isn't to absorb chaos. It's to make it a conversation." "Caring about people and building relationships is a skill, and it's a skill that's necessary for this career." Chapters 00:00 Introduction 01:52 Start of Interview 01:57 How Brett Describes What He Does 03:29 When the People Side Became Clear 06:52 Patterns Across Teams and Organizations 10:32 How Expectations of the PM Role Have Changed 12:28 The Impact of Remote and Hybrid Work 15:26 Practices for When Projects Feel Messy 18:20 How to Name What Is Happening Out Loud 21:30 A Question for When Projects Start to Drift 23:43 How AI Will and Won't Change the PM Role 25:50 Practical Ways Brett Uses AI 30:21 Advice to Younger Brett 33:40 How PM Skills Show Up Outside of Work 35:58 The PM Squad and Same Team Partners 38:01 End of Interview 38:22 Andy Comments After the Interview 41:30 Outtakes Learn More You can learn more about Brett and his work at SameTeamPartners.com and BrettHarned.com. For more learning on this topic, check out: Episode 336 with Clint Padgett. During the interview with Brett, Andy mentioned the weakness of using only percent complete or status colors. That's something Clint and Andy talked about in episode 336. Episode 99 with Mike Roberto. The topic of conflict came up several times in this discussion. In episode 99, Mike and Andy talk about managing the tension between conflict and consensus. It's a discussion worth hearing, especially if you grew up thinking conflict is mostly a negative. Episode 500 with Steve Brown, former Google DeepMind futurist. Andy and Steve talk about AI and the future of work, and it's a discussion highly recommended for anyone leading projects today. Chat with PMeLa You can chat directly with PMeLa—the podcast's AI persona—to get episode recommendations and answers to your project management and leadership questions. Visit PeopleAndProjectsPodcast.com/PMeLa to chat with her. Pass the PMP Exam If you or someone you know is thinking about getting PMP certified, we've put together a helpful guide called The 5 Best Resources to Help You Pass the PMP Exam on Your First Try. We've helped thousands of people earn their certification, and we'd love to help you too. It's totally free, and it's a great way to get a head start. Just go to 5BestResources.PeopleAndProjectsPodcast.com to grab your copy. I'd love to help you get your PMP this year! Join Us for LEAD52 I know you want to be a more confident leader–that's why you listen to this podcast. LEAD52 is a global community of people like you who are committed to transforming their ability to lead and deliver. It's 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it's all for free. Learn more and sign up at GetLEAD52.com. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Project Management, Leadership, Team Dynamics, Communication, Emotional Labor, Human-Centered Leadership, Conflict Management, AI, Future of Work, Stakeholder Management, Psychological Safety, Remote Work, Project Recovery The following music was used for this episode: Music: Echo by Alexander Nakarada License (CC BY 4.0): https://filmmusic.io/standard-license Music: Synthiemania by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

Mastering the Human Side of Leadership: Lessons in Agility with Bobby HumesIn a recent episode of The Thoughtful Entrepreneur Podcast, host Josh Elledge sat down with Bobby Humes, Lead Consultant & CEO of BH Consultancy, to discuss the shifting paradigms of modern management. Bobby, widely known as "Coach Bobby," brings a unique perspective to the table, blending his high-level executive experience with lessons learned from coaching youth basketball. Their conversation explores the vital transition from technical expertise to people-centric leadership, the necessity of documenting institutional knowledge in a post-"Great Resignation" world, and how thoughtful leaders can leverage AI to enhance—rather than replace—human potential. This episode serves as a strategic roadmap for founders and executives who want to build resilient cultures that thrive on innovation and intentionality.Bridging the Gap: From Technical Expert to Thoughtful LeaderThe transition from a high-performing individual contributor to an effective people leader is one of the most difficult hurdles in the professional journey. Bobby Humes explains that while technical skills may earn a seat at the table, emotional intelligence and strategic delegation are what sustain a leader's impact. Many founders fall into the "dragon" trap—possessing so much passion and expertise that they inadvertently micromanage their team, robbing them of the opportunity to grow. Thoughtful leadership requires a shift in mindset where the goal is no longer to be the best player on the court, but to be the coach who harnesses the diverse energy of the team and directs it toward a cohesive, long-term vision.Building organizational resilience in 2026 requires more than just reactive hiring; it demands proactive succession planning and the meticulous documentation of critical knowledge. Bobby observes that many organizations were left vulnerable during recent market shifts because they lacked "desk manuals" or structured onboarding processes. When a key team member exits, the loss of institutional knowledge can be catastrophic if it hasn't been documented. By treating onboarding as a strategic priority and creating living documents of core processes, leaders ensure that their teams remain agile and capable of maintaining momentum even during periods of transition or sudden talent loss.Innovation within a company is often a byproduct of what Bobby calls a "culture of play." In this environment, experimentation is encouraged, and "failing forward" is seen as an essential step toward discovery. This spirit of play is where true innovation happens—during whiteboard sessions and open-ended brainstorming where team members feel safe to voice unconventional ideas. Integrating technology, specifically AI, into this culture can serve as a massive force multiplier for human wellness and efficiency. By setting clear guidelines—such as using AI to draft complex communications or automate repetitive administrative tasks—leaders can free up their people to focus on the high-value, creative work that truly moves the needle for the business.About Bobby HumesBobby Humes is the Lead Consultant & CEO of BH Consultancy and a highly sought-after executive coach. Known for his "Coach Bobby" persona, he specializes in helping technical experts transition into world-class people leaders. With a focus on emotional intelligence and strategic agility, Bobby works with organizations to develop leadership pipelines, improve talent retention, and foster innovative work cultures.About BH ConsultancyBH Consultancy is a premier leadership and management consultancy based in Seattle. The firm provides a holistic approach to organizational health, offering services that range from strategic planning and whiteboard innovation sessions to executive coaching and wellness integration. BH Consultancy is dedicated to helping businesses navigate the complexities of the modern workforce through thoughtful, intentional leadership.Links Mentioned in This EpisodeBH Consultancy Official WebsiteBobby Humes on LinkedInKey Episode HighlightsThe "Dragon" Metaphor: Why leaders must resist the urge to take over and instead empower their team to bring their own creativity to the table.Emotional Intelligence in Scaling: The critical need for founders to develop soft skills as they transition from "doing" to "leading."Institutional Knowledge Audits: The importance of desk manuals and process documentation to survive sudden talent transitions.AI as a Wellness Tool: Leveraging technology to reduce administrative friction and prevent burnout among high-performing teams.The Culture of Play: How fostering a safe environment for experimentation directly leads to business innovation.ConclusionThe conversation with Bobby Humes highlights that the most successful organizations of the future will be those that prioritize human connection and intentionality. By evolving from a technical expert into a thoughtful leader, you can build a team that is not only productive but truly resilient in the face of change.More from The Thoughtful Entrepreneur

Estate planning isn't just a legal task — it's one of the most meaningful acts of care you can take for the people (and animals) you love. In this episode, hosts Kristi Ackley and Ali Schneider sit down with Rachel Schromen, estate planning attorney and founder of Schromen Law in St. Paul, Minnesota, to demystify the process and make it feel a whole lot less scary. Rachel brings a refreshingly human approach to a field often seen as cold or intimidating — blending her legal expertise with training as an end-of-life doula and a deep belief that emotions belong in the room.✨ In this episode, you'll learn: Why making the appointment is the hardest — and most important — first step How emotional barriers keep people from planning, and how to move through them What to expect at your first estate planning meeting Why even a small estate deserves legal protection The difference between a healthcare directive, power of attorney, will, and trust — and when you need each Which life events should prompt a review of your estate plan How to incorporate charitable giving into your plan, regardless of estate size Why pet planning matters more than most people realize — and how to do it thoughtfully

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In this episode, Lauren Williams, professor of mathematics at Harvard University and a 2025 MacArthur Fellow, speaks about the surprising and often messy reality of mathematical research. The conversation begins with a turbulent moment in academia, when federal grants supporting her work were suddenly canceled—only months before she received the MacArthur “Genius Grant,” an unexpected recognition that allowed her to continue her research. Williams explains her work in algebraic combinatorics, illustrating how abstract mathematics can connect to real-world systems. The discussion also explores the human side of discovery, from collaborations that span continents to the strange coincidence of research papers and babies arriving the same week. Finally, the episode dives into one of the most intriguing experiments in modern mathematics: the First Proof project, which tests whether artificial intelligence can produce genuine mathematical proofs, revealing both the promise and the current limitations of AI-generated reasoning.Chapters01:27 Winning the MacArthur Genius Grant01:43 Becoming a Woman in Mathematics at Harvard04:25 Research Applications10:04 The Human Side of Research12:20 The First Proof Project18:29 Advice for Young Mathematicians22:51 The Intersection of Mathematics and AIFollow Lauren Williams on Instagram (https://www.instagram.com/laurenkwilliams42/ )Website (https://people.math.harvard.edu/~williams/)Follow Breaking Math on Substack (https://breakingmath.substack.com/) Twitter (https://x.com/breakingmathpod) Instagram (https://www.instagram.com/breakingmathmedia/) Bluesky (https://bsky.app/profile/breakingmath.bsky.social) Website (https://www.breakingmath.io/) YouTube (https://www.youtube.com/@BreakingMathPod) Follow Noah on Instagram (https://www.instagram.com/profnoahgian/) Twitter (https://x.com/ProfNoahGian) Bluesky (https://bsky.app/profile/profnoahgian.bsky.social) Follow Autumn on Twitter (https://x.com/1autumn_leaf) Bluesky (https://bsky.app/profile/1autumnleaf.bsky.social) Instagram (https://www.instagram.com/1autumnleaf/) email: breakingmathpodcast@gmail.com

What does it take to transform the way an entire organization thinks about safety? For RJ Jubber, the answer came from nearly 25 years of working in some of the world's most high-stakes industries — oil and gas, construction, utilities, and beyond. His journey to becoming a global leader in Human and Organizational Performance wasn't conventional, and that's exactly what makes it compelling. Today, as founder of G.R.I.T., RJ helps organizations prevent serious injuries and fatalities by changing the way leaders think about risk — and the people exposed to it every day. In this episode, he pulls back the curtain on the experiences that shaped him, the moments that changed his perspective, and why protecting people isn't just his profession — it's his purpose.   Episode Highlights: 01:42 Getting to Know RJ Jubber 04:00 What Is HOP 05:45 Defining Leadership Moment 12:10 From Chaos To Grit 14:51 Transformation Mindset 17:43 Principles Over Tactics 23:30 When People Still Resist 26:40 How to Connect with RJ Jubber Show Links:  GetTheGrit.com

How Coursera's VP of Enterprise Is Reskilling 7,000+ Organizations with AI — Anthony Salcito on the 234% GenAI Enrollment Surge, Verified Skills Paths, and the Human Side of AI TransformationAnthony Salcito is the Vice President of Enterprise at Coursera, where he leads a $239 million enterprise business partnering with over 7,000 organizations globally. In this episode, Anthony breaks down why GenAI enrollments on Coursera have surged 234% year over year, why 84% of leaders plan to increase AI investment while only 38% say their teams are ready, and what it actually takes to build AI skills that stick inside an organization.From his 20+ years leading Microsoft's global education efforts to his work at Nerdy and Varsity Tutors, Anthony shares his framework for human-first AI transformation. He explains how Coursera is using AI-powered coaching, role play simulations, verified skills paths, and Course Builder to close the enterprise AI skills gap — and why critical thinking, not just prompt engineering, is the skill that matters most.Key Topics Covered:The 234% year-over-year surge in GenAI enrollments on Coursera and what is driving global demandWhy 84% of leaders plan to increase AI investment but only 38% say their teams are readyCoursera's verified skills paths and how they provide stackable, demonstrable AI credentialsThe role of AI-powered Coach in improving course completion — 94% report improved experience, 9.5% higher quiz pass rateHow Course Builder lets enterprises customize world-class AI content from Google, Anthropic, and Microsoft for their specific business contextWhy critical thinking enrollments grew 185% alongside technical AI skillsThe four phases of technology adoption: displacement fear, skills erosion, complacency, and true transformationHow gamification and role play simulations make enterprise AI learning stickCoursera's integration with ChatGPT and the future of learning in the flow of workWhy the shift from "4 years for 40 years" to "40 for 4" demands lifelong micro-credentialingEpisode Timestamps:00:00 - Introduction and Anthony Salcito's background01:42 - Growing up in the Bronx and how technology became a catalyst04:10 - Teaching Girl Scouts Visual Basic in 1995 and the education spark06:18 - The through line from Microsoft to Nerdy to Coursera Enterprise08:24 - Walking into Coursera's $239M enterprise business — what surprised him11:22 - 234% GenAI enrollment growth and 15 enrollments per minute13:57 - Verified skills paths and proving AI competency beyond course completions16:19 - Why critical thinking grew 185% and how schools need to change20:41 - Hard skills vs. soft skills and the competency-based education gap23:58 - What makes AI learning stick: personalization, mixed modality, and Coach27:40 - Coach results: 94% improved experience and the power of gamification31:55 - Live role play: pitching AI reskilling to a 1,000-person construction company36:24 - The four phases of technology adoption and why complacency is the biggest threat40:25 - Human-first AI transformation and why people-centric companies win43:39 - How Coursera keeps up with fast-moving AI content creators46:20 - The 3-5 year vision: micro-credentials, learning in the flow of work, and ChatGPT integration50:55 - Why Anthony does what he doesAbout Anthony SalcitoAnthony Salcito is the Vice President of Enterprise at Coursera, where he leads the company's enterprise business serving over 7,000 organizations worldwide. Before joining Coursera, Anthony spent 20+ years at Microsoft leading global education efforts, visiting over 80 countries and nearly 3,000 classrooms. He also served in leadership roles at Nerdy and Varsity Tutors and chairs the nonprofit Network for Teaching Entrepreneurship.

S6:E25 Raising capital is rarely just about money. It is about trust, credibility, and whether investors believe in the people behind the idea. Queue Up Episode In this episode of Small Business Stories, Dr. LL sits down with angel investor and author Marcia Dawood to explore the realities of early-stage investing. If people don't trust you, they won't invest. If investors don't believe the founder understands the problem, the funding rarely follows. Marcia shares insights from more than a decade inside the angel investing ecosystem and discusses why capital decisions are often far more human than founders expect.

S6:E25 Raising capital is rarely just about money. It is about trust, credibility, and whether investors believe in the people behind the idea. Queue Up Episode In this episode of Small Business Stories, Dr. LL sits down with angel investor and author Marcia Dawood to explore the realities of early-stage investing. If people don't trust you, they won't invest. If investors don't believe the founder understands the problem, the funding rarely follows. Marcia shares insights from more than a decade inside the angel investing ecosystem and discusses why capital decisions are often far more human than founders expect.

Katelin Holloway is a Founding Partner at Seven Seven Six, a technology-focused venture firm backing great early-stage entrepreneurs that she started with Alexis Ohanian in 2020. Alexis was a past guest on the show, and that conversation is replayed in the feed. Katelin and I explore the intersection of human capital and venture capital. We cover her upbringing, work alongside Steve Jobs at Pixar, and turnaround of Reddit with Alexis. We then turn to the application of her operational experience to venture investing. We discuss 776's sourcing and underwriting of founders, interviewing approach, investment selection, and scaling the highly personal approach it takes to add value to portfolio companies. Learn more about our Strategic Investments: Old Well Labs.   Learn More Follow Ted on Twitter at @tseides or LinkedIn Subscribe to the mailing list Access Transcript with Premium Membership   Editing and post-production work for this episode was provided by The Podcast Consultant (⁠https://thepodcastconsultant.com⁠)

In this episode Natalie Grueninger interviews manuscript specialist Sienna Wells about illuminated medieval and Renaissance manuscripts. They discuss how manuscripts were made, who produced and owned them (including women), how the printing press changed book culture, and what physical traces of use reveal about past readers' lives and emotions. The conversation highlights personal stories like birthing girdles and the intimacy of Books of Hours, offering listeners insights into the human connections preserved in these remarkable objects. Follow Sienna on Instagram https://www.instagram.com/sienna_a_wells/ Takeaway 'Meetings with Remarkable Manuscripts' by Christopher de Hamel Find out more about your host at https://www.nataliegrueninger.com Support Talking Tudors on Patreon!

Enterprise teams struggle with AI implementation beyond IT departments. Stephen Wunker, innovation strategist at New Markets Advisors, explains why successful AI transformation requires cross-functional leadership and strategic repositioning rather than traditional technology rollouts. He outlines frameworks for integrating HR into AI adoption processes and strategic approaches for leveraging AI to transform value propositions and go-to-market channels.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

#supplychain #procurement #logistics #ai #diy In this episode of the Supply Chain Pioneers Nishith Rastogi, founder and CEO of Locus.sh, talks about his early start in programming, his work with AI and machine learning, and how AI has shifted from backend tools to front-end, human-facing systems.  Nishith discusses fears of AI replacing jobs, arguing that roles will change while growth continues, and explains why logistics appealed to him as a real-world, constraint-driven problem with human impact.  He outlines Locus.sh's evolution from hyper-local last-mile routing to broader transport decision-making across surface, ocean, and air, serving CPG/FMCG, transportation, retail, and e-commerce.  He also shares how his leadership matured, Locus.sh's partnership with IKEA's Ingka Group, and his vision for Locus as a software factory expanding into hardware and robotics. 00:00 Welcome and Sponsor 00:35 Meet Nishith Rastogi 01:42 Early Coding Origins 03:21 AI Then and Now 05:49 Will AI Replace Jobs 07:56 From Amazon to Logistics 09:15 The Human Side of Delivery 10:59 Building the Locus Platform 12:50 Who Locus Serves 14:42 Evolving as a CEO 17:01 IKEA Partnership Milestone 19:50 Future of Locus and Logistics 21:52 Final Lesson and Farewell

Episode 113Connection before command: The human side of leadershipEPISODE DESCRIPTION What if high performance isn't driven by authority but by humanity? In this episode, James Rule explores why the best leaders prioritise connection before command. Drawing on his experience stepping into his first CEO role in his twenties, James shares how building genuine relationships understanding family dynamics, protecting personal time, and modelling his own values as a father and husband became a strategic leadership advantage. From giving staff their birthdays off to sending people home when family needed them, this episode challenges transactional leadership and reframes human-centred leadership as a performance driver.KEY TAKEAWAYSWhy transactional leadership limits engagementHow trust increases discretionary effortPractical ways to build connection inside your teamFeaturing insights from:Google's Project Aristotle on psychological safetyGallup research showing highly engaged teams deliver 21% greater profitabilityHarvard Business School findings on trust and productivityEPISODES TO CHECK OUT NEXTEpisode 93 - Inside The Lonely Leader: My story, my philosophy, my purposeEpisode 83 - Leadership Essentials: Approachability Episode 21 - Value your people ABOUT THE HOST James is an experienced mentor, coach and thought leader who works with a range of clients from FTSE 100 companies, SME´s the NHS and wider public and not for profit sectors.His twenty year career in elite sport initially as a professional rugby player but predominantly as a chief executive has given him an invaluable insight in managing the success, failures and pressures associated with leadership at the highest level.As a high performance coach James specialises in enhancing resilience and leadership development. He is a passionate advocate of the notion that to find lasting fulfilment we need to take a holistic view of high performance. CONNECT & CONTACT Website www.thelonelyleader.co.ukThe Lonely Leader's LinkedIn James' LinkedInInstagramEmail: hello@thelonelyleader.co.uk NEWSLETTERSign Up to The Leadership Accelerator Newsletter for advice, inspiration and ideas, you'll also receive James' Tackling Imposter Syndrome guide.THIS SHOW WAS BROUGHT TO YOU BY LONELY LEADER MEDIA Hosted on Acast. See acast.com/privacy for more information.

AI is no longer a future conversation. It is already changing how decisions are made, how work gets done, and what leaders are being asked to navigate in real time. The challenge is no longer whether to adopt AI, but how to lead people through the uncertainty it introduces. In this episode of The Mindset Game® podcast, Vered Kogan speaks with Tim Creasey, Chief Innovation Officer at Prosci and an internationally recognized authority on change management. With more than two decades at Prosci, Tim has helped shape the organization's research-based methodologies used by leaders around the world to drive adoption and results, with a deep focus on the intersection of individual and organizational change.  Together, they explore what makes AI-driven change fundamentally different and what leaders need to focus on now. In this conversation, you'll learn:  Why AI adoption does not have a clearly defined future state How ongoing learning and uncertainty affect how people engage with AI Why AI is best treated as a collaborator rather than a source of answers To learn more about Tim's work, visit prosci.com or find him on LinkedIn. To subscribe to The Mindset Game podcast or leave a review, visit TheMindsetGame.com or click HERE.

What if the next medical breakthrough could be undone—not by biology—but by a hacker? In this episode of Med Tech Gurus, we sit down with Christian Espinosa, CEO and Founder of Blue Goat Cyber, a leading medical device cybersecurity consultancy helping innovators protect patients by securing the technology behind modern healthcare. With over 30 years of experience spanning the U.S. Air Force, Department of Defense, and MedTech industry, Christian brings a rare perspective on precision, resilience, and empathy in cybersecurity After a personal health scare revealed vulnerabilities in his own implanted device, Christian turned mission into movement—founding Blue Goat Cyber to transform cybersecurity from a regulatory afterthought into a strategic advantage Christian shares how patient safety—not data protection—must be the heart of every cybersecurity strategy, why "bolting on" security late in development can derail innovation, and how emotional intelligence drives his leadership in high-stakes medtech environments. Whether you're a startup founder, RA/QA leader, or healthcare executive, this episode delivers powerful lessons on building trust, protecting patients, and creating a culture where security saves lives.

In this episode of Future Focused, host Michael Clear sits down with Brian Lasher, Managing Director at Euclid Harding, to explore why planning so often stalls – and what it takes to move forward with clarity and confidence.Brian shares a human‑centered perspective on estate and succession planning, challenging the idea that these issues are primarily technical or tax-driven. He explains how fear, uncertainty, identity and unspoken expectations often create the real obstacles for families, business owners and leadership teams alike.Together, Michael and Brian discuss why clarity matters before documents, how unaddressed blind spots quietly erode value and trust, and why succession planning is ultimately about people, not spreadsheets.This episode is not about planning for the end it's about planning for continuity, leadership, and confidence across generations.

Caregiving for Alzheimer's isn't just hard; it's isolating, invisible, and full of grief that never gets a clean ending.In this episode, Dr. Caron Leid, counselor, educator, author, and caregiver advocate, discusses how her mother's early Alzheimer's diagnosis and later aphasia changed everything and how the system largely left her to figure it out alone. She names the ambiguous grief of losing a parent in slow motion, and the emotional whiplash of being a daughter while also becoming the decision-maker.Dr. Leid gets real about the “impossible choice” caregivers live with, especially in the sandwich generation. She talks about the guilt of choosing between a child and an aging parent, the exhaustion of constant vigilance, and how martyr culture rewards caregivers with praise instead of practical support. That dynamic can keep people stuck, suffering quietly, and feeling like asking for help is failing.She also brings a trauma-informed, schema-based lens to caregiving. What we react to is not only today's crisis, but old family patterns, cultural expectations, and the layered impact of racism and microaggressions on access, trust, and how black and brown families are treated in care settings. She explains why informal caregiving and formal healthcare work are not the same job.Tune in and learn how to center caregivers as the backbone of care, without romanticizing their burnout.Connect with Dr. Leid on LinkedIn here and visit her website! Check out Dr. Leid's books: Alzheimer's: What They Forget to Tell You: A Personal Journey, Self Love: What They Forget to Tell You, Grief: What They Forget to Tell You, and BS and Other Childhood Tales We Learned by Dr. Caron Leid

In this second installment of our three-part series on ⁠⁠Cyber Coalition 2025⁠⁠, ⁠⁠Maria Varmazis⁠⁠⁠, host of ⁠⁠⁠T-Minus⁠⁠⁠ Space Daily and CyberWire Producer ⁠⁠⁠Liz Stokes,⁠⁠ take listeners inside a single day at NATO's cyber headquarters in Tallinn, Estonia — focusing on the human side of cyber defense. Hosted by the NATO Cooperative Cyber Defence Centre of Excellence and led by NATO Allied Command Transformation, Cyber Coalition is a defensive-only exercise built around collaboration, coordination, and information sharing across allied nations. This episode highlights how that plays out in practice, from legal teams working through cross-border policy questions to military defenders coordinating with civilian infrastructure partners inside NATO's secure cyber range. In case you missed the first episode of this three part series, check it out ⁠here⁠. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this second installment of our three-part series on ⁠⁠Cyber Coalition 2025⁠⁠, ⁠⁠Maria Varmazis⁠⁠⁠, host of ⁠⁠⁠T-Minus⁠⁠⁠ Space Daily and CyberWire Producer ⁠⁠⁠Liz Stokes,⁠⁠ take listeners inside a single day at NATO's cyber headquarters in Tallinn, Estonia — focusing on the human side of cyber defense. Hosted by the NATO Cooperative Cyber Defence Centre of Excellence and led by NATO Allied Command Transformation, Cyber Coalition is a defensive-only exercise built around collaboration, coordination, and information sharing across allied nations. This episode highlights how that plays out in practice, from legal teams working through cross-border policy questions to military defenders coordinating with civilian infrastructure partners inside NATO's secure cyber range. In case you missed the first episode of this three part series, check it out ⁠here⁠. Learn more about your ad choices. Visit megaphone.fm/adchoices

Understanding the Human Side of Financial Decisions Join Certified Financial Fiduciaries™ Zach Keister and Christina Lamb for an eye-opening episode of Dollars & Sense that dives deep into the psychology of money. This isn't about spreadsheets—it's about the emotions, habits, and mindsets that shape your financial life. Discover why even smart people make puzzling money choices, and learn how your upbringing, mental wiring, and social comparisons influence your financial behaviors. From procrastinating on taxes to feeling envy or guilt when scrolling social media, Zach and Christina break down common cognitive biases—like loss aversion and present bias—and offer relatable stories (including a Monopoly experiment!) to show how these play out in real life. Get practical with 5 actionable tools to rewire your financial habits: Automate your savings and bills for less stress Create simple money rituals to reduce avoidance Reframe your money story for a healthier mindset Add friction to overspending and remove it from positive habits Seek accountability and professional support when needed Walk away with strategies to break the anxiety–avoidance loop, resist emotional overspending, and counteract the pressure of social comparison. Whether you're just starting out or looking to strengthen your financial foundation, this episode will help you see your money life as a relationship you can nurture and improve—no shame, just progress.

Text us your thoughts on the episode or the show!In this episode of Ops Cast, we explore a side of operations leadership that rarely appears in roadmaps or system diagrams but determines whether teams thrive or burn out.Kimi Corrigan, Vice President of Marketing Operations at Huntress, joins Michael Hartmann on our latest Ops Cast episode. Kimi shares her perspective on servant leadership, psychological safety, and the emotional intelligence required to lead effectively inside fast-growing, complex organizations.The conversation goes beyond tools and processes to focus on the human side of operations. Kimi discusses how to lead with empathy without lowering standards, how to navigate difficult conversations with honesty and accountability, and how to create sustainable team rhythms in environments that often default to constant firefighting.They also examine how ops leaders can enter new organizations thoughtfully, read culture before pushing change, and decide where to invest their energy early. Kimi shares where AI can genuinely support leadership development, not as a replacement for judgment, but as a tool for reflection, communication, and clarity.What you will learn: • How to balance servant leadership with high performance expectations • Why psychological safety is essential in ops teams • How to lead through growth and organizational transition • Ways to build sustainable team trust outside of crisis moments • The non-technical skills that prepare operators for leadership roles • Where AI can strengthen communication and self-awarenessIf you are leading a Marketing Ops team or aspiring to step into leadership, this episode highlights the interpersonal skills that often matter more than technical mastery.Be sure to subscribe, rate, and review Ops Cast, and join the conversation at MarketingOps.com.Episode Brought to You By MO Pros The #1 Community for Marketing Operations Professionals We're an official media partner of B2BMX 2026 — the B2B Marketing Exchange — happening March 9-11 at the Omni La Costa Resort in Carlsbad, CA. It's practitioner-focused with 50+ breakout sessions, keynotes, and hands-on workshops covering AI in B2B, GTM strategy, and advanced ABM. Real networking, real takeaways. And because we're a media partner, you get 20% off an All-Access Pass with code B2BMAOP at checkout. Head to b2bmarketing.exchange to grab your spot. MarketingOps.com is curating the GTM Ops Track at Demand & Expand (May 19-20, San Francisco) - the premier B2B marketing event featuring 600+ practitioners sharing real solutions to real problems. Use code MOPS20 for 20% off tickets, or get 35-50% off as a MarketingOps.com member. Learn more at demandandexpand.com.Support the show

Adam continues his conversation with Chris & Adam, digging into the heart of what makes a truly effective brand: human connection. Adam reflects on his college journey: from architecture to fine arts and how building a deep foundation in creative fundamentals gave him the tools to solve complex problems quickly and confidently. He talks about the importance of active listening, community engagement, and building real relationships: illustrated through powerful examples like a school literacy partnership that dramatically improved reading levels. He also breaks down the difference between marketing and creative, why both must collaborate, and how creatives can position themselves to have greater influence. He closes with practical advice for emerging professionals and the value of sharing your voice, even when it feels vulnerable. Connect with Adam: https://www.linkedin.com/in/adamswartout/ If you need branded solutions for your events, giveaways and employee engagement, check out Club Colors: https://www.clubcolors.com

Send a textIn this conversation, Ricardo Karam sits down with Dr. Ali Taher in a meeting that goes beyond medicine as a profession and explores it as a profound human act and an art of listening. From a childhood between Ghana and Beirut that shaped his view of diversity, to difficult experiences that deepened his understanding of human vulnerability, and on to London where he learned that a doctor's humanity begins with caring for oneself a different journey toward the meaning of healing unfolds.The discussion approaches illness as it is lived by people, not just as it is written in textbooks. Dr. Taher speaks about seeing every patient as a story, not a case, and how cultural diversity shaped him into a physician who sees difference as richness, not threat.In a scientific segment told through a human lens, he explains how he helped shift the global understanding of thalassemia in ways that protect patients' dignity and quality of life. He reflects on what it means for research to truly serve people, through founding a thalassemia center in Lebanon and helping build a sustainable medical model.Join Ricardo Karam and Ali Taher in a thoughtful conversation about the meaning of healing, when medicine becomes more than treatment, and listening becomes the beginning of care.في هذا الحديث، يجلس ريكاردو كرم مع الدكتورعلي طاهر في لقاء يتجاوز الطب كمهنة ليدخل إلى جوهره كفعل إنساني وفنّ في الإصغاء. من طفولةٍ بين غانا وبيروت شكّلت نظرته للتنوّع، إلى تجارب صعبة عمّقت فهمه لهشاشة الإنسان، وصولاً إلى لندن حيث تعلّم أن إنسانية الطبيب تبدأ بالاعتناء بنفسه تتكوّن رحلة مختلفة في معنى الشفاء.يتناول اللقاء تجربة المرض كما يعيشها الإنسان لا كما تُكتب في الكتب. يتحدث طاهر عن رؤيته لكل مريض كقصة لا كحالة، وعن أثر التعدد الثقافي في تكوين طبيب يرى في الاختلاف ثراءً لا تهديداً. وفي محور علمي بلغة إنسانية، يشرح كيف ساهم في تغيير الفهم العالمي لمرض الثلاسيميا بما يحفظ كرامة المريض ونوعية حياته، ويتوقف عند معنى أن يكون البحث العلمي خدمة حقيقية للناس، من خلال تأسيس مركز الثلاسيميا في لبنان وبناء نموذج طبي مستدام.انضموا إلى ريكاردو كرم وعلي طاهر في لقاءٍ يتأمل معنى الشفاء، حين يصبح الطب أكثر من علاج، ويصبح الإصغاء بداية الطريق.

Change is constant in leadership. We talk about strategy, timelines, and communication plans all the time—but what often gets overlooked is the human side of change. In this Pixie Dust Pep Talk, I'm diving into what really matters most: the emotions beneath the surface. Change brings loss, uncertainty, identity shifts, and sometimes even grief—all at once. And as leaders, we feel it too. When we acknowledge the human side of change instead of rushing past it, we build trust, soften resistance, and create real connection. Leadership isn't about fixing how people feel—it's about making room for it. Here's your reminder: strong, impactful leadership lives in the balance between direction and compassion. Enjoy! Angie Robinson Links + Ways to Connect: Show Notes: Episode 214 Show Notes 4-Session 1:1 Coaching Package Discover Your Personality Style Quiz [download] Subscribe to my newsletter! Angie Robinson Coaching Website Schedule a free Discovery Call   Angie Robinson LinkedIn Angie Robinson Coaching Instagram Angie Robinson Coaching Facebook 

If wealth is just about money... you're missing the point. In this episode of the Generational Wealth Masterclass, you'll discover why true generational wealth has little to do with investments—and everything to do with intention, relationships, and stewardship.What You'll Get Answered in This Episode:What is real generational wealth—and why most financial plans fail to create itHow to design a 100-year wealth blueprint for your familyWhy your financial advisor may be giving you technically correct but personally damaging adviceThe shocking truth about how the IRS and institutions quietly erode family legaciesHow to align your wealth strategy with your faith, values, and visionWhy Return on Intention beats Return on Investment every timeWhat questions to ask before setting up a trust, life insurance, or estate documentsThe step-by-step planning process for building lasting impact across generationsWhether you're a business-owning parent or nearing retirement with a 7–8 figure portfolio, this conversation will change the way you think about legacy... forever.Resources and Next Steps: ✅ Take The Great Wealth Assessment! →https://linktr.ee/kingdomroi

In this episode of The Speed of Culture podcast, Matt Britton speaks with Rachael Zaluzec, Chief Marketing Officer and Senior Vice President of Customer Experience and Brand Marketing at Volkswagen of America. Rachael explains how the Volkswagen ‘Drivers Wanted' campaign returns as a cultural statement about independence and identity. The conversation explores 2026 Automotive marketing trends, the role of AI in automotive customer experience, and how Volkswagen is blending heritage with modern technology while preparing for the future of autonomous driving Volkswagen strategy.Follow Suzy on Twitter: @AskSuzyBizFollow Rachael Zaluzec on LinkedInSubscribe to The Speed of Culture on your favorite podcast platform.And if you have a question or suggestions for the show, send us an email at suzy@suzy.com Hosted on Acast. See acast.com/privacy for more information.

The latest edition of The Leadership in Insurance Podcast, features Alex Bond in conversation with Tony Lew, co-founder of Insurtech New York, in an insightful conversation about the future of insurance technology and the critical role of human engagement in an AI-driven industry.Key highlights from this episode:

Brian Watson spent over 20 years as a special agent in the IRS Criminal Investigation Division. In this episode, he explains how he got into the IRS, what the job is really like, and how criminal tax evasion cases are built from start to finish. Brian breaks down common myths about the IRS, how payroll tax cases work, what restitution actually means for defendants, and how investigations move from audits to criminal charges. This conversation offers a rare inside look at IRS criminal enforcement from someone who spent decades inside the system. _____________________________________________ #IRS #TrueCrime #GovernmentSecrets #Whistleblower #InsideTheSystem #RealStories #LockedIn #podcast _____________________________________________ Thank you to PRIZEPICKS for sponsoring this episode: Visit https://prizepicks.onelink.me/LME0/IANBICK and use code IANBICK and get $50 in lineups when you play your first $5 lineup! _____________________________________________ Connect with Brian Watson: https://www.linkedin.com/in/brian-watson-625532179 _____________________________________________ Hosted, Executive Produced & Edited By Ian Bick: https://www.instagram.com/ian_bick/?hl=en https://ianbick.com/ _____________________________________________ Shop Locked In Merch: http://www.ianbick.com/shop _____________________________________________ Timestamps: 00:00 How Major Tax Evasion Gets Flagged 00:57 Inside the IRS Criminal Investigation Division 02:57 What IRS Special Agents Actually Do 06:36 An Unlikely Path to Becoming an IRS Agent 12:13 IRS Special Agent Training & Academy Life 16:13 The Reality of Criminal Tax Cases 20:21 How Tax Evasion Cases Really Begin 23:43 Following the Money: Real Case Examples 29:09 Technology, Digital Payments & Modern Crime 31:58 Cash Businesses, Informants & Undercover Work 34:50 Money Laundering Explained Simply 36:33 Crypto, Digital Payments & Financial Trails 39:52 Building & Organizing Financial Crime Cases 43:00 Managing Multiple Investigations at Once 45:44 Payroll Fraud, Cash Wages & Tax Violations 49:47 The $10,000 Rule, Banks & Structuring Crimes 53:38 Casinos, Reporting Requirements & Paper Trails 56:17 Working Joint Cases With Other Federal Agencies 01:00:34 Celebrity Cases, Media Pressure & Reality 01:04:17 Financial Damage & Empathy for Defendants 01:07:39 Asset Seizures, Restitution & What Rarely Gets Recovered 01:10:12 Preventing Internal IRS Fraud & Embezzlement 01:15:04 When Managers or Accountants Commit Tax Crimes 01:18:48 IRS Myths vs. the Human Side of Investigations 01:21:51 Do the Wealthy Actually Pay Their Taxes? 01:24:13 State Tax Agencies & Federal Coordination 01:25:04 Reflections on the Criminal Justice System 01:29:00 Biggest Lessons & Advice for Students 01:31:13 Final Thoughts & Closing Learn more about your ad choices. Visit megaphone.fm/adchoices

In the final part of this Pulse Check series, Carrie Phillips sits down with Jeff Ebbing for a practical, no-nonsense conversation about AI from a community college perspective. Jeff shares what it really looks like to think about AI when “doing more with less” is the daily reality, including what's worth trying, what's not, and how to bring skeptical colleagues along without overselling the technology. They talk about where community colleges are getting AI right and how to take smart, low-risk steps forward.Guest Name: Jeff Ebbing, Director of Marketing and Communications, Southeastern Community College in Iowa Guest Social: https://www.linkedin.com/in/jeffebbing/Guest Bio: Jeff Ebbing is currently Director of Marketing and Communications at the Southeastern Community College in Iowa, a position he's held since 2005. In that time, he tripled the size of his department to three people, survived a handful of website relaunches, and has outlived the meteoric rise and spectacular flame out of more than his share of social media platforms. - - - -Connect With Our Host:Mallory Willsea https://www.linkedin.com/in/mallorywillsea/https://twitter.com/mallorywillseaAbout The Enrollify Podcast Network:The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you'll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Send us a textBroadband isn't just about speed—it's about people.  This episode of Connected Nation highlights how Tarana Wireless is connecting families, schools, and small businesses AND inviting them to see how it all comes together with hands-on, behind-the-scenes technology tours.Recommended links:Tarana websiteCarl's LinkedIn

Matt Frey spent seven years working as a therapist inside Rikers Island from 2011 to 2018, a job he never imagined taking growing up in the suburbs of New York. In this episode, Matt gives a rare inside look at day-to-day life at Rikers from the inmate perspective, breaking down what really happens in both General Population and Mental Observation housing. He shares firsthand experiences with extreme violence, inmate suicides, unprovoked attacks on staff, and the psychological toll of working inside one of America's most notorious jail systems. Matt also explains how inmates sometimes manipulate mental health services for protection or legal advantage, what it's like hearing confessions protected by confidentiality, and the surreal reality of assessing people just hours after seeing their alleged crimes on the news. Now running his own psychotherapy practice after leaving Rikers, Matt reflects on boundaries, trauma, and how working inside the jail changed him forever. _____________________________________________ #RikersIsland #PrisonStories #TrueCrimePodcast #JusticeSystem #PrisonLife #MentalHealthInPrison #LifeBehindBars #lockedin _____________________________________________ Thank you to AVA for sponsoring this episode: Take control of your credit today. Download the Ava app and when you join using my promo code LOCKEDIN, you'll get 20% off your first year—monthly or annual, your choice. _____________________________________________ Connect with Matt Frey: Instagram: @freymentalfitness @outliftathletics @mcfrey27 Facebook: https://www.facebook.com/profile.php?id=61585253558683 _____________________________________________ Hosted, Executive Produced & Edited By Ian Bick: https://www.instagram.com/ian_bick/?hl=en https://ianbick.com/ _____________________________________________ Shop Locked In Merch: http://www.ianbick.com/shop _____________________________________________ Timestamps: 00:00 Life Inside Rikers Island (What No One Sees) 01:14 Meet Matt: A Therapist Inside Rikers Island 03:00 From Rikers Island to Private Practice 07:12 Matt's Early Life & Why He Chose Mental Health 13:55 First Jobs in Mental Health & Prison Work 18:43 First Day Working at Rikers Island (Shock & Reality) 20:44 How Therapy Works Inside a Jail 23:10 Violence, Suicides & Mental Health at Rikers 27:29 Solitary Confinement & Its Psychological Damage 32:58 Daily Life at Rikers: Safety, Filth & Neglect 37:06 Confidentiality, Courts & Ethical Dilemmas in Jail 45:01 The Human Side of Rikers: Trauma & Inmate Stories 53:34 Why He Left Rikers Island 01:00:26 Lessons Learned About Justice, Mental Health & Reform Learn more about your ad choices. Visit megaphone.fm/adchoices

What if the reason your business feels overwhelming isn't a lack of hustle—but a lack of support? In this episode of The Story Engine Podcast, Kyle Gray sits down with business coach and outsourcing expert Kirsten Graham to unpack why so many entrepreneurs burn out trying to do everything themselves—and how the right kind of support can completely transform both your business and your life. Kirsten shares her deeply personal journey from surviving the 2008 financial crash, closing her mortgage and title companies during one of the hardest seasons of her life, to rebuilding a business rooted in sustainable growth, leadership, and global team support. Together, Kyle and Kirsten explore the real reasons entrepreneurs resist hiring, the hidden cost of waiting too long to build a team, and how outsourcing—especially with skilled virtual assistants from the Philippines—can unlock creativity, clarity, and the feeling of being a "real" business owner again. If you've ever felt maxed out, isolated, or secretly wondered how everyone else seems to be doing it all, this conversation will change how you think about support forever. In This Episode 01:00 – Kirsten's "Accidental" Path to Business Coaching How mentoring a former mortgage client led to a 15-year coaching career. 02:34 – What "Not Feeling Supported" Really Looks Like Burnout, overwhelm, and the invisible pressure entrepreneurs carry every day. 03:57 – The Real Beliefs Holding Business Owners Back from Hiring Why "I'll just do it myself" is a short-term mindset with long-term consequences. 05:38 – Hiring Too Late: The Hidden Trap Why waiting until you're drowning is the worst possible time to build a team. 06:01 – How to Train Without Burning Yourself Out Simple ways to create SOPs and train team members using screen recordings and systems. 07:07 – Where Entrepreneurs Need Support Most Marketing, podcasting, guest booking, tech, and bookkeeping—what Kirsten sees again and again. 08:52 – Why Skipping a Bookkeeper Is Costing You Money Missed write-offs, poor cash-flow decisions, and flying blind financially. 10:46 – The Human Side of Outsourcing Why hiring isn't just about delegation—it's about partnering with people who love what they do. 12:23 – "I Feel Like a Real Business Owner Now" The emotional shift clients experience once they're no longer doing everything alone. 13:42 – Hiring Too Late vs. Firing Too Late How both mistakes quietly drain your time, money, and energy. 16:15 – September 2013: The Breaking Point Kirsten recounts the moment she closed her businesses while caring for her terminally ill mother. 19:08 – What True Support Feels Like How having the right partner and team changes everything. 20:30 – A Conference That Changed the Game The moment Kirsten realized support meant freedom, not overwhelm. 22:06 – What Makes Kirsten's Approach Different Why her company isn't an agency—and why that distinction matters. 22:43 – Kyle Reflects Kirsten's Story Back to Her A powerful narrative moment that captures the heart of the episode. 27:43 – Final Advice for Entrepreneurs "If your time is worth more than $6 an hour, why are you doing tasks you hate?"

Key TakeawaysAI's progress: Wiese expresses excitement to return to the event after a year to hear real case studies on how people have embraced AI, especially appreciating the human and change‑management side of this transformational journey. Specifically, she's eager to learn where organizations have tested, scaled, or faced pushback over the past 12 months, noting that adopting AI is an ongoing, iterative process.Curating the agenda: "I think my number one view of all of the submissions was around innovation," notes Wiese, who played a role as a Programming Committee Board member, selecting sessions for the 2026 AI Agent & Copilot Summit agenda. In her process, she looked for examples of where organizations have truly innovated with this technology. "I want honest, too. You know, 'this is what we tried. It didn't work, but we came back at it, here's how'".AI's impact on women in tech: On Thursday, March 19, Wiese will lead a Fireside Chat around her new book, "You're on Mute." The book explores whether AI has actually helped women enter and thrive in the tech industry amid persistent adoption and trust gaps. Through stories from contributors, it examines AI's impact on leveling the playing field and encourages more women to see AI as a path into tech.Event expectations: The real power of conferences and events comes from being together, notes Wiese. With the lineup of speakers, she believes attendees will gain access to candid insights and meaningful peer connections. Visit Cloud Wars for more.

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Carrie Phillips chats with Alice Maxwell to discuss how AI intersects with student-centered work. As someone who leads a marketing and communications team within student affairs, Alice shares how she's thinking about AI through the lens of trust, communication, and bringing people along through change. They talk honestly about skepticism, what's working, and how to use AI without losing the human connection that matters so much in Student Affairs. If you're navigating AI in roles where people come first, this conversation will feel familiar, in a good way.Guest Name: Alice Maxwell, Senior Director of Marketing & Communication, Division of Student Affairs, Florida State UniversityGuest Social: https://www.linkedin.com/in/alice-maxwell-2159154/Guest Bio: Alice Maxwell serves as the Florida State University Senior Director of Marketing and Communications in the Division of Student Affairs. She is skilled in leading an award-winning creative team, managing multiple mission-focused marketing projects, developing and executing integrated marketing and communications campaigns, helping constituents adapt through change management, keeping colleagues informed and inspired through internal communications and growing awareness through public relations. Prior to arriving at Florida State in 2021, Alice worked as a director in community college strategic communications, integrated marketing and change management. She has also worked in communications at private university, Drury University, where she earned a master's degree in Integrated Marketing Communications. - - - -Connect With Our Host:Mallory Willsea https://www.linkedin.com/in/mallorywillsea/https://twitter.com/mallorywillseaAbout The Enrollify Podcast Network:The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you'll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

“To lead by influence is listening, staying curious and asking good questions.”

If your leaders want control and your employees want nothing to do with LinkedIn, you don't have a content problem; you have an alignment problem. Michelle J Raymond explains why employee advocacy fails on LinkedIn and what actually gets teams confidently showing up.Learn how Company Pages should lead strategy while employees scale trust, visibility and real B2B growth.Key moments in this episode - 00:00 The Alignment Problem in Employee Advocacy00:47 The Human Side of LinkedIn01:26 Leadership Perspective on LinkedIn05:31 Employee Perspective on LinkedIn09:02 The Power of Communication11:20 Alignment and Activation14:25 Clarity and ConfidenceCONNECT WITH MICHELLE J RAYMONDMichelle J Raymond on LinkedInBook a free intro callhttps://socialmediaforb2bgrowthpodcast.com/B2B Growth Co newsletterToday's episode is sponsored by Metricool. Make sure to register for a FREE Metricool account today. Use Code MICHELLE30 to try any Premium Plan FREE for 30 days. https://metricool.com/michellejraymond/?utm_source=podcast&utm_medium=influencer&utm_campaign=20260127_michelle-raymond_jan-sm-study_en&utm_content=audio&utm_term=q1#LinkedIn #EmployeeAdvocacy #B2BMarketing

Carrie Phillips sits down with Irene Borys from Augustana College to explore the emotional and cultural dynamics of AI adoption in higher education. Rather than focusing on the tech itself, they delve into the deeper fears, questions, and resistance that AI stirs up — and how higher ed leaders can guide their institutions through this change with empathy, intentionality, and strategy. This conversation is a must-listen for anyone navigating digital transformation in academia.Guest Name: Irene Borys, Assistant Vice President of Marketing & Brand Communication, Augustanna CollegeGuest Social: https://www.linkedin.com/in/irenekaredisborys/Guest Bio: Irene Karedis Borys leads Augustana's Office of Communication and Marketing, a multi-talented team of 12 staff members who serve enrollment marketing, brand strategy, campus and alumni communications, media engagement and event management. As assistant vice president, Borys oversees the planning, development and execution of the college's marketing and brand initiatives with primary responsibility to shape the college's brand and promotion strategy. Borys previously held roles at the Childress Agency, the Quad Cities Chamber of Commerce and UnityPoint Health. Before coming to the Quad Cities, she held roles in marketing for more than six years after nearly four years in government relations in Washington, D.C. - - - -Connect With Our Host:Mallory Willsea https://www.linkedin.com/in/mallorywillsea/https://twitter.com/mallorywillseaAbout The Enrollify Podcast Network:The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you'll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of What the Fundraising Podcast, Today's conversation focuses on Dana James' thoughtful and human-centered approach to engagement, fundraising, and community building. Dana describes herself as an artist at heart who works as an engagement strategist within a capitalist system. She shares how her work is rooted in creating belonging and bringing people together through collective effort. Dana talks about her journey to Berkeley and how the university's diverse community, along with music and art, helps connect people across different backgrounds. Dana and Mallory discuss the emotional side of fundraising, highlighting that it is deeply human work. They explore the vulnerability experienced by both donors and fundraisers and challenge the idea that money should be the main measure of value. Dana encourages rethinking wealth and generosity, recognizing time, care, and talent as meaningful forms of contribution. The conversation also emphasizes the importance of listening, asking good questions, and using language carefully when working with diverse groups. Dana explains how creativity and art help communicate across cultures and allow people to sit with discomfort. Finally, they reflect on the importance of having a healthy relationship with oneself, being a good human, and building real connections. Overall, the discussion presents fundraising as work based on trust, empathy, and belonging rather than transactions. In this episode, you will be able to:  - Understand how engagement and fundraising are rooted in human connection and belonging. - Recognize the value of generosity beyond money, including time, talent, and care. - Learn how listening and asking thoughtful questions strengthen relationships. - Explore the role of vulnerability in building trust with communities and donors. - Identify ways to challenge traditional ideas of wealth and success. - Appreciate how art and creativity support communication and healing. Get all the resources from today's episode here.  Support for this show is brought to you by Practivated. Practivated delivers AI-powered donor conversation simulations that let fundraisers practice in a private, judgment‑free space—building confidence, refining messaging, and improving outcomes before the real conversation even begins. Developed by fundraising experts with real‑time coaching at its core, it's the smart way to walk into every donor interaction calm, prepared, and ready to connect. Learn more at practivated.com. Connect with me:  Instagram: https://www.instagram.com/_malloryerickson/ Facebook: https://www.facebook.com/whatthefundraising YouTube: https://www.youtube.com/@malloryerickson7946 LinkedIn: https://www.linkedin.com/mallory-erickson-bressler/ Website: malloryerickson.com/podcast Loved this episode? Leave us a review and rating here: https://podcasts.apple.com/us/podcast/what-the-fundraising/id1575421652 If you haven't already, please visit our new What the Fundraising community forum. Check it out and join the conversation at this link. If you're looking to raise more from the right funders, then you'll want to check out my Power Partners Formula, a step-by-step approach to identifying the optimal partners for your organization. This free masterclass offers a great starting point.

In the first episode of 2026, Janina is joined by Jane Masters MW and Andrew Neather, co-authors of Rooted in Change: The Stories Behind Sustainable Wine. Together, they explore what sustainability truly means in today's wine world — looking beyond buzzwords to examine climate change, vineyard practices, winery operations, packaging, and the often-overlooked human side of wine production. An insightful, honest and thought-provoking conversation about the future of wine and the choices shaping it. You can buy the book at Académie du Vin Library for £20 - but use the code EATSLEEP15 for 15% off any of the books on the site. This episode is sponsored by Zeno: Alcohol Liberated Wines (Non Alcoholic Producer of the Year 2025 with the International London Wine Competition) The wine mentioned is the Zeno Alcohol-Liberated Sparkling £12.50 from Waitrose and Waitrose Cellar. Follow Zeno on Instagram @drinkzeno. Shownotes 02:15 Fun fact of the episode: why some grapes do better in heat that others 06:25 Andrew Neathers introduces himself discussing his background as a wine critic and an environmentalist 08:44 Jane Masters' background and her long-standing focus on sustainability in the wine industry. 13:00 Synthetic fertilisers and agrochemicals - why they became widespread and their long-term impact on vineyards and ecosystems. 20:50 Organic farming and its limitations - the use of copper and sulphur in humid climates. 26:41 Predator insects in vineyards - replacing chemical treatments with natural solutions. 27:44 The use of drones in viticulture and precision farming. 28:26 Are new technologies accessible to small and medium-sized producers? 29:44 Inside the winery: water, electricity and energy use as major sustainability challenges. 34:46 Sustainability across the wider drinks industry - what meaningful progress really looks like. 36:59 The environmental cost of traditional glass wine bottles. 43:26 Bottle colour, recyclability and consumer perception. 45:30 The human side of sustainability - vineyard and winery workers. 50:59 What Jane Masters and Andrew Neather hope readers will take away from Rooted in Change. 52:51 Use code EATSLEEP15 for 15% of the book Rooted in Change: The Stories Behind Sustainable Wine.

In this episode, I'm joined by John Guercio for a wide-ranging and practical conversation about leadership through a behavioral lens. John and I dig into what it actually means to lead in applied behavior analysis, especially when so much of the existing leadership literature is vague, mentalistic, or disconnected from observable behavior. We start by talking about the need to operationalize leadership in behavioral terms and explore the four leadership hats developed by Dr. Paulie Gavoni: leading, training, coaching, and managing. We break down what each of these roles looks like behaviorally, how they function across time, and why effective leaders need to move flexibly between them rather than relying on a single style. A major theme of the episode is the role of positive reinforcement in leadership. John shares real-world examples from his OBM coursework and his work at Cornerstone Behavioral Services, highlighting how difficult—but necessary—it can be to shift away from punitive and avoidance-based management strategies. We discuss why punishment often "works" in the short term, why leaders continue to rely on it, and how reinforcement-based leadership creates better outcomes for both staff and organizations. We also spend time unpacking the distinction between leadership and management. John reflects on his own strengths and limitations, describing how he focuses on vision and direction while intentionally surrounding himself with strong managers who excel at systems, logistics, and follow-through. This leads to a powerful discussion about positional authority, seniority, and the myth that leadership status entitles people to treat others poorly. Throughout the episode, we return to the importance of psychological safety, consistent feedback, and emotional regulation in leadership roles. John shares practical strategies for navigating tough conversations, including how to balance empathy with accountability, how to manage staff expectations, and how to avoid letting emotion drive professional communication (including when not to send that email). We also talk through concrete tools and exercises for improving leadership practice, such as symbolic problem-solving activities to surface unspoken team issues, written acknowledgment systems, and using assessment tools like the Performance Diagnostic Checklist to guide supervision and coaching. John closes by sharing future directions for developing empirically grounded management assessment tools, along with a preview of his upcoming work and conference presentations. This is a practical, honest conversation for anyone supervising staff, leading teams, or trying to build reinforcing, values-consistent organizations in human services. Resources & Links Mentioned in This Episode RBT Course for Adult Services (the 'bridge' course too!) Sims and Szilagyi (1975). Leader reward behavior and subordinate satisfaction and performance Stone Soup Conference Registration (use code PODCAST26 at checkout) Carr and Wilder (2015). The Performance Diagnostic Checklist—Human Services John's previous BOP appearances Session 274: Psychological Safety in the Workplace (Supervision CEU!) Additional Books, Articles, and Ideas Discussed John's books on Amazon Komaki (1998). Leadership from an Operant Perspective McGregor (1960). The Human Side of Enterprise Daniels and Daniels (2023). The Measure of a Leader Elliot (2012). Leading Apple With Steve Jobs: Management Lessons From a Controversial Genius Covey (2020). The 7 Habits of Highly Effective People, 30th Anniversary Edition Harley (2013). How to Say Anything to Anyone Grenny et al. (2021). Crucial Conversations (Third Edition): Tools for Talking When Stakes Are High Sponsor shoutouts! Office Puzzle: A thriving ABA practice depends on systems that actually support your team, not slow them down. If you've struggled with software that's buggy, hard to navigate, or offers little support when you need it most, you're not alone. That's why so many practices are switching to Office Puzzle. Go to officepuzzle.com/bop to learn more! HRIC Recruting. Cut out the middleman and speak directly with Barbara Voss, who's been placing BCBAs in great jobs all across the US for 15 years. The 2026 Stone Soup Conference! This is one of the best values in the online conference space. I'm actually going to be one of the speakers at this year's event, along with a great cast of other characters you're probably familiar with. Save on your registration by using promo code PODCAST26 Behavior University. Their mission is to provide university quality professional development for the busy Behavior Analyst. Learn about their CEU offerings, including their 8-hour Supervision Course, as well as their RBT offerings over at behavioruniversity.com/observations. Don't forget to use the coupon code, PODCAST to save at checkout! The 2026 Verbal Behavior Conference! Taking place March 26–27, 2026, in Austin, Texas, or livestream and on-demand on BehaviorLive. Presenters will include Drs. Mark Sundberg, Patrick McGreevy, Caio Miguel, Alice Shillingsburg, Sarah Frampton, Andresa De Souza, and Danielle LaFrance will share how Skinner's analysis of verbal behavior can guide the assessment and treatment of generative learning challenges in children with autism and other developmental disabilities. And don't miss the special pre-conference workshop on Wednesday, March 25. CEUs from Behavioral Observations. Learn from your favorite podcast guests while you're commuting, walking the dog, or whatever else you do while listening to podcasts. New events are being added all the time, so check them out here. 

Carrie Phillips is joined by Janelle Holmboe, Chief Enrollment and Marketing Officer at McDaniel College, for a powerful conversation at the intersection of AI, innovation, and organizational leadership. This episode goes beyond the tools and tactics—it's a masterclass in how to restructure teams, rethink priorities, and redefine innovation in higher ed. If you're a leader trying to manage change without burning out your people, this episode is essential listening.Guest Name: Janelle Holmboe, Executive Vice President for Constituent Engagement, McDaniel CollegeGuest Social: https://www.linkedin.com/in/janelle-holmboe-31b61427/Guest Bio: Enrollment professional with experience leading enrollment and communication teams in advancing the strategic goals of an institution. Professional experience includes enrollment, communications and marketing experience at both the undergraduate and graduate levels. Currently serving as the chief enrollment officer and chief communications officer at McDaniel College, overseeing admissions, financial aid, and communications and marketing to further the institutional mission. Currently leading the development of the college's new constituent engagement model which includes institutional advancement and enrollment management. Previous position at Warren Wilson College and American International College included overseeing all aspects of undergraduate and graduate outreach, recruiting and admission, leading to record undergraduate and graduate applications and enrollment. - - - -Connect With Our Host:Mallory Willsea https://www.linkedin.com/in/mallorywillsea/https://twitter.com/mallorywillseaAbout The Enrollify Podcast Network:The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you'll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This week Joe Fier sits down with renowned coach, entrepreneur, and AI enthusiast Krista Mashore. The conversation dives into how Krista transitioned from a background in education and real estate to building a thriving coaching business, leveraging cutting-edge AI tools and innovative event models. Discover practical insights for business growth, creating interactive lead magnets, and redefining the sales process—all while keeping things fun and approachable. Whether you're an entrepreneur looking to scale, a coach eager to boost engagement, or simply curious about using AI to build your brand, this episode delivers actionable strategies and inspiring stories. Topics Discussed Krista's Journey: From teaching to top 1% real estate agent, then launching her own coaching and consulting business. Monthly Virtual Events: The proven process Krista uses for lead generation, qualifying buyers, and selling high-ticket offers through repeatable online events. AI in Business: How Krista integrates AI tools (like custom bots and mind clones) to create interactive experiences, streamline operations, and personalize content. Building Lead Magnets: Why interactive lead magnets (quizzes and custom apps) outperform static downloads in today's market. Optimizing Offers & Event Strategies: Krista's process for continuously refining event offers, bonuses, and pricing to maximize conversions. Tools for Non-Techies: How platforms like Abacus AI, Lovable, Bolt, and Wispr Flow enable anyone (even with zero coding experience!) to build apps and automation by just talking to the computer. Audience Evolution: Challenges and lessons learned as Krista expands her coaching programs beyond real estate into entrepreneurship and AI. The Human Side of AI: Why scaling with AI enhances, rather than replaces, real human connection and accountability in coaching programs. Removing Barriers to Success: Strategies for helping clients build belief in themselves, overcome objections, and achieve their goals with support and accountability. Resources Mentioned Abacus AI: https://abacus.ai Lovable: https://lovable.dev Bolt: https://bolt.new Wispr Flow: https://wisprflow.ai Delphi Mind Clone: https://hustleandflowchart.com/delphi Connect with Krista (don't forget to DM here "BOT" for access to her constraint bot) Website: https://constraint.kristamashore.com YouTube: https://www.youtube.com/@KristaMashoreCoachingInstagram: https://www.instagram.com/kristamashore Facebook: https://www.facebook.com/kristamashore/...

Guest: Samira Davis, United Cajun NavyWhen disaster strikes, it's often the people on the ground — not the headlines — who make the biggest difference. During Hurricane Florence, while historic floods swallowed neighborhoods across the Carolinas, Samira Davis was among those who stepped up. As a volunteer with the United Cajun Navy, she helped coordinate relief for families, pets, and even horses — filling the gaps between official response and human need. In this episode, we hear her firsthand account of what it's like to navigate chaos and compassion side by side, the lessons she's carried from that experience, and how grassroots responders are reshaping what disaster recovery looks like.CHAPTERS00:00 The Human Impact of Disaster Response03:03 Becoming a Weather Geek: Personal Journeys06:16 The Role of Grassroots Organizations in Disaster Relief09:02 The United Cajun Navy: A New Era of Response11:55 Navigating Challenges in Disaster Recovery14:46 BREAK 114:54 The Importance of Preparedness and Community18:06 Animal Rescue in Disaster Situations21:09 The Long-Term Effects of Natural Disasters23:56 Getting Involved: How to Help27:04 The Power of Community and Collaboration27:40 BREAK 200:27:41 Real Estate Lessons from Disasters00:31:28 Collective Action and Preparedness00:34:54 Evolving Strategies in Disaster Relief00:37:12 Conclusion and Call to ActionSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Nae Hakala is an HR professional and equity advocate whose career spans college radio management, retail leadership, and human resources. Now a business partner at Zenefits, she specializes in supporting nonprofits and small businesses through empathy-driven practices, equity work, and building HR foundations that empower leaders while pursuing her doctorate in business administration. TAKEAWAYS Human-centered recruiting: Every applicant deserves personal feedback and connection to build lasting talent relationships. Equity requires discomfort: Growth comes from embracing difficult conversations about diversity and systemic structures. Support drives results: Happy, trusted employees naturally perform well, reducing turnover and strengthening culture. A QUICK GLIMPSE INTO OUR PODCAST Podcast: Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws In Brandon's own words: "The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought leaders." About Xenium HR Xenium HR is on a mission to transform workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium helps organizations create thriving work environments where employees feel valued and supported. From navigating compliance to enhancing workplace culture, Xenium offers tailored solutions that empower growth and simplify HR. Whether managing employee relations, payroll processing, or implementing impactful training programs, Xenium is the trusted partner businesses rely on to elevate their workplace experience. Discover how Xenium can transform your workplace: Learn more: https://www.xeniumhr.com/ Connect with Brandon Laws LinkedIn: https://www.linkedin.com/in/lawsbrandon Instagram: https://www.instagram.com/lawsbrandon About Brandon: https://xeniumhr.com/about-xenium/meet-the-team/brandon-laws Connect with Xenium HR Website: https://xeniumhr.com/ LinkedIn: https://www.linkedin.com/company/xenium-hr Facebook: https://www.facebook.com/XeniumHR Twitter: https://twitter.com/XeniumHR Instagram: https://www.instagram.com/xeniumhr YouTube: https://www.youtube.com/user/XeniumHR

Send us a textIn this episode of Leave Your Mark, I'm joined by Erin Sills, co-founder of High Impact Lab, for a thoughtful conversation on leadership, impact, and the human side of organizational change.With more than two decades of experience working with leaders and organizations across the private sector, healthcare, Crown corporations, and innovative global enterprises, Erin brings a rare depth of perspective to how culture, leadership, and performance truly evolve.Her background includes senior roles in tech and executive consulting, as well as a pivotal four-year tenure with the Vancouver 2010 Olympic and Paralympic Winter Games, where she led initiatives in leadership development, team culture, change management, and employee engagement.A passionate learner and gifted listener, Erin has a unique ability to create space for meaningful dialogue—helping people think more clearly, communicate more honestly, and lead with greater intention.This episode is a powerful exploration of what it really means to lead with impact—at work, at home, and in life.If you liked this EP, please take the time to rate and comment, share with a friend, and connect with us on social channels IG @Kingopain, TW @BuiltbyScott, LI+FB Scott Livingston. You can find all things LYM at www.LYMLab.com, download your free Life Lab Starter Kit today and get busy living https://lymlab.com/free-lym-lab-starter/Please take the time to visit and connect with our sponsors, they are an essential part of our success:www.ReconditioningHQ.comwww.FreePainGuide.com

Is your team actually afraid of artificial intelligence, or are they terrified of being devalued? Courtney Baker, David DeWolf, and Mohan Rao return for Part 2 of our change management miniseries, arguing that resistance isn't obstruction—it's a vital information signal. The panel explores why psychological safety must precede AI literacy and how leaders can acknowledge the "grief" of outdated workflows to build genuine trust. Then, Pete Buer continues his conversation with digital transformation expert Tom Davenport to diagnose "Pilotis"—the industry-wide failure to scale beyond experiments. Tom explains why unstructured data is the hidden bottleneck stopping ROI and why handing everyone a Copilot license isn't a valid strategy. All that, PLUS Pete breaks down new Gallup data revealing the stark reality of actual AI usage rates versus the hype. Watch the full episode on YouTube: https://www.youtu.be/qm0ZhU2W6ZU  Start your 30-day trial of Knownwell: knownwell.com/30days

Welcome back to Snafu with Robin Zander. In this episode, I'm joined by Jeff Jaworsky, who shares his journey from a global role at Google to running his own business while prioritizing time with his children. We talk about the pivotal life and career decisions that shaped this transition, focusing on the importance of setting boundaries—both personally and professionally. Jeff shares insights on leaving a structured corporate world for entrepreneurship and the lessons learned along the way. We also explore the evolving landscape of sales and entrepreneurship, highlighting how integrating human connection and coaching skills is more important than ever in a tech-driven world. The conversation touches on the role of AI and technology, emphasizing how they can support—but not replace—essential human relationships. Jeff offers practical advice for coaches and salespeople on leveraging their natural skills and hints at a potential future book exploring the intersection of leadership, coaching, and sales. If you're curious about what's next for thoughtful leadership, entrepreneurship, and balancing work with life, this episode is for you. And for more conversations like this, get your tickets for Snafu Conference 2026 on March 5th here, where we'll continue exploring human connection, business, and the evolving role of AI. Start (0:00) Early life and first real boundary Jeff grew up up in a structured, linear environment Decisions largely made for you Clear expectations, predictable paths Post–high school as the first inflection point College chosen because it's "what you're supposed to do" Dream: ESPN sports anchor (explicit role model: Stuart Scott) Reality check through research Job placement rate: ~3% First moment of asking: Is this the best use of my time? Is this fair to the people investing in me (parents)? Boundary lesson #1 Letting go of a dream doesn't mean failure Boundaries can be about honesty, not limitation Choosing logic over fantasy can unlock unexpected paths Dropping out of college → accidental entry into sales Working frontline sales at Best Buy while in school Selling computers, service plans, handling customers daily Decision to leave college opens capacity Manager notices and offers leadership opportunity Takes on home office department Largest sales category in the store Youngest supervisor in the company (globally) at 19 Early leadership challenges Managing people much older Navigating credibility, age bias, exclusion Learning influence without authority Boundary insight Temporary decisions can become formative Saying "yes" doesn't mean you're locked in forever Second boundary: success without sustainability Rapid growth at Best Buy Promotions Increasing responsibility Observing manager life up close 60-hour weeks No real breaks Lunch from vending machines Internal checkpoint Is this the life I want long-term? Distinguishing: Liking the work Disliking the cost Boundary lesson #2 You can love a craft and still reject the lifestyle around it Boundaries protect the future version of you Returning to school with intention Decision to go back to college This time with clarity Sales and marketing degree by design, not default Accelerated path Graduates in three years Clear goal: catch up, not start over Internship at J. Walter Thompson Entry into agency world Launch of long-term sales and marketing career Pattern recognition: how boundaries actually work Ongoing self-check at every stage Have I learned what I came here to learn? Am I still growing? Is this experience still stretching me? Boundaries as timing, not rejection Experiences "run their course" Leaving doesn't invalidate what came before Non-linear growth Sometimes stepping down is strategic Demotion → education Senior role → frontline role (later at Google) Downward moves that enable a bigger climb later Shared reflection with Robin Sales as a foundational skill Comparable to: Surfing (handling forces bigger than you) Early exposure to asking, pitching, rejection Best Buy reframed Customer service under pressure Handling frustrated, misinformed, emotional people Humility + persuasion + resilience Parallel experiences Robin selling a restaurant after learning everything she could Knowing the next step (expansion) and choosing not to take it Walking away without knowing what's next Core philosophy: learning vs. maintaining "If I'm not learning, I'm dying" Builder mindset, not maintainer Growth as a non-negotiable Career decisions guided by curiosity, not status Titles are temporary Skills compound Ladders vs. experience stacks Rejecting the myth of linear progression Valuing breadth, depth, and contrast The bridge metaphor Advice for people stuck between "not this" and "not sure what next" Don't leap blindly Build a bridge Bridge components Low-risk experiments Skill development Small tests in parallel with current work Benefits Reduces panic Increases clarity Turns uncertainty into movement Framing the modern career question Referencing the "jungle gym, not a ladder" idea Careers as lateral, diagonal, looping — not linear Growth through range, not just depth Connecting to Range and creative longevity Diverse experiences as a competitive advantage Late bloomers as evidence that exploration compounds Naming the real fear beneath the metaphor What if exploration turns into repeated failure? What if the next five moves don't work? Risk of confusing experimentation with instability Adding today's pressure cooker Economic uncertainty AI and automation reshaping work faster than previous generations experienced The tension between adaptability and survival The core dilemma How do you pursue a non-linear path without tumbling back to zero? How do you "build the bridge" instead of jumping blindly? How do you keep earning while evolving? The two-year rule Treating commitments like a contract with yourself Two years as a meaningful unit of time Long enough to: Learn deeply Be challenged Experience failure and recovery Short enough to avoid stagnation Boundaries around optional exits Emergency ripcord exists But default posture is commitment, not escape Psychological benefit Reduces panic during hard moments Prevents constant second-guessing Encourages depth over novelty chasing The 18-month check-in Using the final stretch strategically Asking: Am I still learning? Am I still challenged? Does this align with my principles? Shifting from execution to reflection Early exploration of "what's next" Identifying gaps: Skills to acquire Experiences to test Regaining control External forces aren't always controllable Internal planning always is Why most people get stuck Planning too late Waiting until: Layoffs Burnout Forced transitions Trying to design the future in crisis Limited creativity Fear-based decisions Contrast with proactive planning Calm thinking Optionality Leverage Extending the contract Recognizing unfinished business Loving the work Still growing Still contributing meaningfully One-year extensions as intentional choices Not inertia Not fear Conscious recommitment A long career, one organization at a time Example: nearly 13 years at Google Six different roles Multiple reinventions inside one company Pattern over prestige Frontline sales Sales leadership Enablement Roles as chapters, not identities Staying while growing Leaving only when growth plateaus Experience stacking over ladder climbing Rejecting linear advancement Titles matter less than skills Accumulating perspective Execution Leadership Systems Transferable insight What works with customers What works internally What scales Sales enablement as an example of bridge-building Transition motivated by impact Desire to help at scale Supporting many sellers, not just personal results A natural evolution, not a pivot Built on prior sales experience Expanded influence Bridge logic in action Skills reused Scope widened Risk managed Zooming out: sales, stigma, and parenting Introducing the next lens: children Three boys: 13, 10, 7 Confronting sales stereotypes Slimy Manipulative Self-serving Tension between reputation and reality Loving sales Building a career around it Teaching it without replicating the worst versions Redefining sales as a helping profession Sales as service Primary orientation: benefit to the other person Compensation as a byproduct, not the driver Ethical center Believe in what you're recommending Stand behind its value Sleep well regardless of outcome Losses reframed Most deals don't close Failure as feedback Integrity as the constant Selling to kids (and being sold by them) Acknowledging reality Everyone sells, constantly Titles don't matter Teaching ethos, not tactics How you persuade matters more than whether you win Kindness Thoughtfulness Awareness of the other side Everyday negotiations Bedtime extensions Appeals to age, fairness, peer behavior Sales wins without good reasoning Learning opportunity Success ≠ good process Boundaries still matter Why sales gets a bad reputation Root cause: selfishness Focus on "what I get" Language centered on personal gain Misaligned value exchange Overselling Underdelivering The alternative Lead with value for the other side Hold mutual benefit in the background Make the exchange explicit and fair Boundaries as protection for both sides Clear scope What's included What's not Saying no as a service Preventing resentment Preserving trust Entrepreneurial lens Boundaries become essential Scope creep erodes value Clarity sustains long-term relationships Value exchange, scope, and boundaries Every request starts with discernment, not enthusiasm What value am I actually providing? What problem am I solving? How much time, energy, and attention will this really take? The goal isn't just a "yes" Both sides need to feel good about: What's being given What's being received What's being expected What's realistically deliverable Sales as a two-sided coin Mutual benefit matters Overselling creates future resentment Promising "the moon and the stars" is how trust breaks later Boundaries as self-respect Clear limits protect delivery quality Good boundaries prevent repeating bad sales dynamics Saying less upfront often enables better outcomes long-term Transitioning into coaching and the SNAFU Conference Context for the work today Speaking at the inaugural SNAFU Conference Focused on reluctant salespeople and non-sales roles Why coaching became the next chapter Sales is everywhere, regardless of title Coaching emerged as a natural extension of sales leadership The origin story at Google Transition from sales leadership to enablement Core question: how do we help sellers have better conversations? Result: building Google's global sales coaching program Grounded in practice and feedback Designed to prepare for high-stakes conversations The hidden overlap between sales and coaching Coaching as an underutilized advantage Especially powerful for sales leaders Shared core skills Deep curiosity Active listening Presence in conversation Reflecting back what's heard, not what you assume The co-creation mindset Not leading someone to your solution Guiding toward their desired outcome Why this changes everything Coaching improves leadership effectiveness Coaching improves sales outcomes Coaching reshapes how decisions get made A personal inflection point: learning to listen Feedback that lingered "Jeff is often the first and last to speak in meetings" The realization Seniority amplified his voice Being directive wasn't the same as being effective The shift Stop being the first to speak Invite more voices Lead with curiosity, not certainty The result More evolved perspectives Better decisions Sometimes realizing he was simply wrong The parallel to sales Talking at customers limits discovery Pre-built pitch decks obscure real needs The "right widget" only emerges through listening What the work looks like today A synthesis of experiences Buyer Seller Sales leader Enablement leader Executive coach How that shows up in practice Executive coaching for sales and revenue leaders Supporting decision-making Developing more coach-like leadership styles Workshops and trainings Helping managers coach more effectively Building durable sales skills Advisory work Supporting sales and enablement organizations at scale The motivation behind the shift Returning to the core questions: Am I learning? Am I growing? Am I challenged? A pull toward broader impact A desire to test whether this work could scale beyond one company Why some practices thrive and others stall Observing the difference Similar credentials Similar training Radically different outcomes The uncomfortable truth The difference is sales Entrepreneurship without romance Businesses don't "arrive" on their own Clients don't magically appear Visibility, rejection, iteration are unavoidable Core requirements Clear brand Defined ICP Articulated value Credibility to support the claim Debunking "overnight success" Success is cumulative Built on years of unseen experience Agency life + Google made entrepreneurship possible Sales as a universal survival skill Especially now Crowded markets Economic uncertainty Increased competition Sales isn't manipulation It's how value moves through the world Avoiding the unpersuadable Find people who already want what you offer Make it easier for them to say yes For those who "don't want to sell" Either learn it Or intentionally outsource it But you can't pretend it doesn't exist The vision board and the decision to leap December 18, 2023 45th birthday Chosen as a forcing function Purpose of the date Accountability, not destiny A moment to decide: stay or go Milestones on the back Coaching certification Experience thresholds Personal readiness Listening to the inner signal The repeated message: "It's time" The bridge was already built Skills stacked Experience earned Risk understood Stepping forward without full certainty You never know what's on the other side You only learn once you cross and look around Decision-making and vision boards Avoid forcing yourself to meet arbitrary deadlines Even if a date is set for accountability (e.g., a 45th birthday milestone), the real question is: When am I ready to act? Sometimes waiting isn't necessary; acting sooner can make sense Boundaries tie directly into these decisions They help you align personal priorities with professional moves Recognizing what matters most guides the "when" and "how" of major transitions Boundaries in the leap from corporate to entrepreneurship Biggest boundary: family and presence with children Managing a global team meant constant connectivity and messages across time zones Transitioning to your own business allowed more control over work hours, clients, and priorities The pro/con framework reinforced the choice Written lists can clarify trade-offs For this example, the deciding factor was: "They get their dad back" Boundaries in entrepreneurship are intertwined with opportunity More freedom comes with more responsibility You can choose your hours, clients, and areas of focus—but still must deliver results Preparing children for a rapidly changing world Skill priorities extend beyond AI and automation Technology literacy is essential, but kids will likely adapt faster than adults Focus on human skills Building networks Establishing credibility Navigating relationships and complex decisions Sales-related skills apply Curiosity, empathy, observation, and problem-solving help them adapt to change These skills are timeless, even as roles and tools evolve Human skills in an AI-driven world AI is additive, not replacement Leverage AI to complement work, not fear it Understand what AI does well and where human judgment is irreplaceable Coaching and other human-centered skills remain critical Lived experience, storytelling, and nuanced judgment cannot be fully replaced by AI Technology enables scale but doesn't replace complex human insight The SNAFU Conference embodies this principle Brings humans together to share experiences and learn Demonstrates that face-to-face interaction, stories, and mutual learning remain valuable Advice for coaches learning to sell Coaches already possess critical sales skills Curiosity, active listening, presence, problem identification, co-creating solutions These skills, when applied to sales, still fall within a helping profession Key approach Use your coaching skills to generate business ethically Reframe sales as an extension of support, not self-interest For salespeople Learn coaching skills to improve customer conversations Coaching strengthens empathy, listening, and problem-solving abilities, all core to effective selling Book and resource recommendations Non-classical sales books Setting the Table by Danny Meyer → emphasizes culture and service as a form of sales Unreasonable Hospitality by Will Guidara → creating value through care for people Coaching-focused books Self as Coach, Self as Leader by Pam McLean Resources from the Hudson Institute of Coaching Gap in sales literature Few resources fully integrate coaching with sales Potential upcoming book: The Power of Coaching and Sales