Podcasts about human side

How do you lead well in a world transformed by AI? This week, Do Good to Lead Well tackles this question head-on, as I speak with Mike Sullivan, co-founder and Chief Growth Officer of OneDigital, and the co-author of the timely and insightful book, Workforce Intelligence. Throughout our conversation, Mike breaks through both the hype and the fear surrounding AI in today's workforce. As a champion of people-centered AI, he offers an inspiring roadmap for activating, not replacing, the human workforce.Listeners are invited into the story of “Ben,” a digital coworker, and how Mike and his team treat AI onboarding like hiring a real employee: with transparency, development, and high expectations. The result? A culture where humans and digital agents collaborate, learn, and continuously improve together. We also discuss how workforce intelligence is being redefined and how high-performing teams are built not on software alone, but on empathy, transparency, and courage.For leaders and organizations seeking practical strategies, this episode brims with actionable advice, from measuring workforce intelligence to ensuring HR has a seat at the AI table. It's a compelling argument for seeing the faces behind the headcount, and for cultivating trust as the cornerstone of 21st-century leadership.What You'll Learn- Start with honesty, not hype when it comes to AI.- Don't treat AI as ‘software': Treat it like a coworker.- Transparent roles & faces build trust.- What is your Workforce Intelligence (WI) score? The success metric.- Activation moments matter.- Top-down Is the only way forward.- People Always Come First.- It's not either/or. It's Human Intelligence (HI) + Artificial Intelligence (AI). Podcast Timestamps(00:00) – Personal Fear and the Human Side of AI(06:02) – No Code? No Problem – Mike's Personal AI Journey(10:05) – The Human Side of AI Deployment(12:29) – Hiring AI Coworkers: Internship to Full-Time(16:33) – Managing a Blended Human-AI Workforce(21:54) – HR's Role and Navigating Workforce Change(26:29) – Defining Workforce Intelligence and the WI Score(30:58) – Overcoming Employee Fears and Building Trust(37:43) – Leadership Activation and Empathy in the Age of AI(53:00) – Final Reflections and The Humanity TestKEYWORDSPositive Leadership, AI, Artificial Intelligence, AI Transformation, Workplace Intelligence, People-First Leadership, Human-Centric Organizations, AI Adoption, Digital Coworkers, Organizational Change, Employment Disruption, Job Automation, Human Resources (HR), Talent Management, Growth Mindset, Trust in Leadership, Empathy in Business, AI Onboarding, Blended Workforce, WI score, Transparency in AI, Disruption, Future of Work, Human-AI Collaboration, Managing AI Anxiety, CEO Success

This episode might just change your life. We're discussing a particular style of video that is exploding right now, it's unpolished and feels like you're having an off the cuff Facetime call with a friend. We're in a new era of talk to camera reels that I like to think of as the conversational expert, and I really need you to understand just how powerful this type of reel is. If you've been feeling stuck when it comes to your content, make this talk to camera reel this week. It's not difficult and I'm sharing lots of viral examples as we talk through why these reels were so successful, so you can start creating your own today.In this episode we'll be covering:Creating talk to camera reels where you show up and speak authentically, while also calling out identity.How the conversational reel captures attention when we are already running on short attention spans. What's going viral right now, we'll analyze several examples to understand exactly what elements resonate and connect right now. Applying storytelling and attention grabbing details to your talk to camera reels.The fall of authority driven content and how authority is perceived today, in what I like to refer to as soft authority.Featured content in this episode:Wellbysabzi: Substack / No ExpectationsWellbysabzi: Substack / The peace of letting peopleUnpinnedwine: I drink a lot of champagne…The.stroke.doc: Dementia prevention hacksDom_dowling: Easiest way to build happinessChannelallday: Money things 17 years of marriage taught meDrshantesays: Exposure is a form of generational wealthAnnikaunmasked: Easier childhoodLivelohy: 5 trips before you dieRecommended episodes:Episode 106: Spark Conversations with Reels Your Audience Will Want To Respond ToEpisode 109: The Human Side of Content That SellsEpisode 115: It's Time to Get Yapping On CameraEpisode 118: Identity Maxxing Will Help You Find Your Ideal AudienceEpisode 120: Three Things To Set Up Before Your Content Goes ViralSend a message!If you use the send a message option above, be sure to include your email address if you would like a reply! (Please allow 3-5 business days for a response)Join me in the Reels Lab!Love this conversation? Make sure to follow and subscribe so you never miss an episode.Connect with me on Instagram!

In this episode of the fAQ podcast, Tai-Danae Bradley sits down with Joe Howlett, a science journalist at Scientific American and former astroparticle physicist, to discuss his fascinating transition from experimental physics to science storytelling.Joe takes us inside his former life as a physicist, detailing his PhD research at Columbia University where he hunted for "WIMPs"—the elusive particles thought to make up dark matter. He breaks down the mind-boggling reality that all known matter accounts for only one-sixth of the universe, and openly shares the emotional toll of a 40-year global physics search that has yielded negative results. We discuss how these unanswered questions led him to pivot away from a postdoctoral fellowship at Stanford to pursue a career in science journalism.Whether he is learning to make science "dance on the page" under the mentorship of legendary writers, uncovering historical math scandals, or preparing his latest essay on the universe's unanswerable questions, Joe's relentless curiosity is truly inspiring.LinksRead Joe's latest articles for Scientific American: https://www.scientificamerican.com/author/joseph-howlett/ Connect with Joe on LinkedIn: https://www.linkedin.com/in/joseph-howlett-a180471b7/

Think about the last time you faced a major change or setback. Who did you turn to? That instinct, that pull toward others when things get hard, isn't weakness, it's strategy. Carlee Wolfe, a global leader in talent and organizational effectiveness at Hyatt Hotels Corporation, joins host Sreemedha to talk about why community may be the most underrated tool in leadership and change, what it actually looks like to lean on your network instead of pretending to have all the answers, and how to keep human connection alive even as AI reshapes how we work. About the Guest: Carlee Wolfe is Associate Vice President of Leader Development and Organizational Effectiveness at Hyatt Hotels Corporation, with more than 20 years of experience in talent management, leadership development, and change management. Her background includes leadership roles at Under Armour and the U.S. Olympic & Paralympic Committee, and she coaches leaders and job seekers on navigating change with clarity, curiosity, and confidence. Key Takeaways: The old idea that leaders must have all the answers is outdated, openness about what you don't know yet can be a strength, not a weakness. Build your own "personal board of directors," the 5 to 7 people closest to you who shape your life, and revisit who's on it every six months. When you feel isolated, get curious first: why does this feel this way right now, and what am I trying to do that feels solitary? Community isn't just your closest circle, it includes coworkers, coaches, and even online spaces where you learn and engage. With AI reshaping work, the human edge is intentional collaboration, using AI as a tool while doubling down on how teams think and innovate together. Connect With the Guest: Website: https://carleewolfe.com LinkedIn: https://www.linkedin.com/in/carleeawolfe/   Episode Chapters: [00:00] The Instinct to Reach Out When Things Get Hard — the real question behind this episode [01:18] Rethinking the Idea That Leaders Must Have All the Answers [02:56] What Leaning on Community Actually Looks Like in Practice [08:05] Finding Community When You're Not in a Leadership Role [13:33] Bringing Community Into the Age of AI [16:20] Keeping the Human Side of Work Alive Amid Fast Change [18:02] Carlee's Reminder: Community Is Who Stays, Not Just Who Shows Up (approx.)   Want to be a guest on Healthy Mind, Healthy Life? DM on PM - Send me a message on PodMatch DM Me Here: https://www.podmatch.com/hostdetailpreview/avik Disclaimer: This episode is produced for educational and informational purposes only. All views expressed by the guest are their personal opinions alone and do not represent the views of the host or Healthy Mind by Avik™. The Network does not verify, endorse, or assume responsibility for any guest statements. Nothing in this episode constitutes medical, legal, financial, or professional advice, please consult a qualified professional before making any decisions. Listeners are encouraged to engage critically and independently with all content do not consume blindly. Use this content as a starting point for your own reflection and research, not as a substitute for professional guidance. Third-party content is referenced under fair use for informational purposes only. Guest speakers are solely responsible for their own statements. If you have concerns about any content, please contact us here By listening, you acknowledge and accept this disclaimer in full. Read detailed disclaimer here. Healthy Mind By Avik™️is a global platform redefining mental health as a necessity, not a luxury. Born during the pandemic, it's become a sanctuary for healing, growth, and mindful living. Hosted by Avik Chakraborty, storyteller, survivor, and wellness advocate. With over 6500+ episodes and 200K+ global listeners, we unite voices, break stigma, and build a world where every story matters.

Sarah Roughsedge: Women and Wealth, Financial Confidence and Rethinking Financial AdviceIn this episode of BWD In The Know, Ellie Corkill hosts the latest instalment of her mini-series, The Human Side of Wealth Management.Ellie is joined by Sarah Roughsedge, Chartered Financial Planner, author and founder of Eva Wealth, for a conversation about women and wealth, financial confidence and why the traditional advice model hasn't always worked for everyone.Sarah shares her unconventional journey into financial services, having originally trained as a neuroscientist before changing direction and becoming a financial planner. She reflects on the experiences that led her to recognise how often women were being left out of financial conversations, and why she decided to build an approach designed to make money and investing feel more accessible.In this episode, they discuss:Sarah's unconventional career journey from neuroscience into financial planning, and how her original training still influences the way she works with clients todayWhy women have historically been left out of core financial conversations and how this can affect confidence around money and investingHow financial services has traditionally communicated differently with men and women, and why language and approach matterMoving beyond products and performance to understand a client's values, behaviours, priorities and wider lifeWhy clients going through divorce, bereavement and other major life changes may need more time and space before making financial decisionsChallenging the idea that women are naturally more cautious investors, and why confidence and understanding can be more important than capabilityThe role of financial coaching alongside traditional advice and how understanding behaviour can help clients make better decisionsMaking financial guidance more accessible to people who may not fit the traditional wealth management modelThe growing role of AI and technology in financial advice, what it could replace and where trust and human relationships will continue to matterSarah's wider mission to improve women's financial confidence through her book, Smart Money, Strong Women, and her upcoming app, MyWealthVaultThis is an open and thought-provoking conversation about women and wealth, the psychology behind financial decision-making and how the advice profession can continue to evolve to better serve the individual sitting in front of you.Whether you work in wealth management or financial planning, are interested in the future of advice, or simply want to better understand the relationship between money, confidence and behaviour, this episode is well worth a listen. Chapters00:00 Introduction to Sarah and Evo Wealth04:01 Creating a Women-Centric Financial Proposition07:16 Building a Differentiated Financial Service11:02 Women in Finance and the Boys Club Mentality16:50 The Evolution of Financial Advice Delivery21:34 The Importance of Giving Women Space to Decide25:09 Building a Community for Women in Finance26:15 The Need for Ongoing Support for Women Clients27:16 Traditional Advice vs. Personalized Approach28:29 Sarah's Book: Smart Money Strong30:26 Content of the Book and Its Benefits33:28 The Journey of Publishing the Book35:06 The New Financial App as a Personal Coach39:11 Launching the App and Community Feedback40:17 The Role of Coaching in Financial Advice41:45 The Future of Advice, Technology, and Trust43:30 The Human Element in Financial Advice45:31 The Impact of AI and Technology46:51 The Next Steps for Evo Wealth50:30 Advice for Advisors on Tailoring for Women Hosted on Acast. See acast.com/privacy for more information.

Episode 293 of Leaning Into Leadership is a conversation about something every leader needs to understand: we lead humans, and humans bring their experiences, emotions, stress, and trauma with them to work.Darrin sits down with licensed clinical social worker, speaker, author, and military leader Stacy Nation to explore what trauma-informed—and ultimately trauma-restorative—leadership can look like in schools.Stacy challenges leaders to move beyond simply knowing that trauma exists and begin creating environments built around safety, connection, relationships, and restoration. As she explains, one of the most important resiliency factors is having a positive, caring relationship—which makes relationship-building far more than a “soft” leadership skill.The conversation also turns toward the adults in our schools. Are teachers able to meet their own basic needs during the day? What happens after a difficult interaction with a student? Do leaders create conditions that help adults regulate themselves before asking them to help students do the same? Stacy makes the case that supporting adults and maintaining high expectations are not competing ideas.Darrin and Stacy also dig into neuroscience and leadership, including the difference between the reasoning and emotional functions of the brain, why certain questions can immediately create defensiveness, and how leaders can communicate differently when emotions are running high.Stacy shares the story behind her book, What Really Happens in Therapy Behind Closed Doors: A Guided Journey to Healing, and how her experiences as a therapist, military member, parent, and someone navigating her own family story shaped the work.Finally, the conversation comes back to leadership: creating shared language around emotional regulation, moving from reactive to proactive approaches with students, and recognizing that meaningful change requires more than a one-day training.In this episode, you'll hear about:The difference between trauma-informed and trauma-restorative practicesWhy relationships are a critical resiliency factorCreating environments where adults can regulate and perform at their bestWhy supporting people does not mean lowering expectationsWhat leaders should understand about the reasoning and emotional brainWhy Stacy encourages leaders to replace “Why?” with “Help me understand”Using shared language around regulation throughout a schoolMoving from reactive responses to proactive supportWhy leaders need to live—not simply model—the practices they expect from othersStacy sums up her approach to leadership beautifully near the end of the conversation: leadership changes when what we teach becomes integrated into how we actually live and lead.Connect with Stacy Nation:Website: gobeyou.orgInstagram: Stacy G NationFacebook: Stacy Nation / Stacy G NationLinkedIn: Stacy NationYouTube: Search Stacy Nation or Stacy YorkBook: What Really Happens in Therapy Behind Closed Doors: A Guided Journey to HealingSponsor SpotlightThis episode is proudly sponsored by HeyTutor.HeyTutor partners with school districts across the country to provide high-dosage tutoring in mathematics and English language arts. Their comprehensive approach—including recruiting, training, scheduling, and managing tutors—allows educators to focus on what they do best while accelerating student learning.Learn more by visiting: heytutor.comConnect with DarrinIf this episode challenged your thinking, I'd love to hear from you.What's one piece of feedback that changed the way you lead?Connect with me on LinkedIn or visit https://darrinpeppard.com/ to continue the conversation.If you enjoyed this episode, please subscribe, leave a review, and share it with another leader who could benefit from this message.

Send us Fan MailThe best hearing technology in the world still fails when we ignore the person wearing it. Host, Dr. Dave Fabry, kicks off a Legacy Series conversation with Robert Sweetow, former chief of audiology at UCSF, to look back on how hearing care evolved from screwdrivers and body aids to digital, apps, and AI hearing aids, and to ask a sharper question: did the profession grow more human along the way, or more device-driven?Dr. Sweetow shares his origin story, training at Northwestern under Ray Carhart, and the real-world moments that pushed him beyond “matching target” into tinnitus management and aural rehabilitation. We get honest about why tinnitus is so emotionally loaded, why cognitive behavioral therapy for tinnitus became a turning point, and why many “miracle” sound solutions never delivered a cure. We also talk about what still frustrates clinicians and patients alike: uneven adoption of speech-in-noise testing and real ear measures, counseling that sounds scripted, and the lack of consistent follow-up that could prevent many problems before they snowball.From bimodal stimulation to brain-wave driven algorithms, we explore what might be next and what should never be outsourced. AI can streamline fitting and tracking, but it cannot replace empathy, clinical judgment, and the skill of engaging patients so they actually practice, participate, and improve at home. If you care about patient-centered audiology, tinnitus counseling, and better long-term hearing aid outcomes, this conversation will leave you with practical ideas and a clearer view of what “fitting the brain” really means.If this resonates, subscribe, share the episode with someone who cares about better hearing, and leave a review so more listeners can find the show.

AI is impacting every part of our lives—and we need to start paying more attention.Listen to this insightful conversation with Dr. Towanna Burrous, author of Where AI Meets Empathy, whose work as a leadership coach explores the human side of performance and innovation. We discuss:Why empathy is becoming a form of leadership intelligence in the age of AIWhy organizations need to invest in human infrastructure as much as technological infrastructureHow leaders can create cultures of trust, psychological safety, and belongingWhy AI cannot replace human wisdom, discernment, or cultural awarenessIf you care about the future of work, culture, employee well-being, and how we can harness technology without losing our humanity—you don't want to miss this conversation.00:00 Preview01:00 Episode introduction03:33 About Dr. Towanna Burrous05:08 Towanna's backstory07:34 Towanna's book, Where AI Meets Empathy: Coaching the Human Side of Innovation12:37 Why empathy is needed for “leadership intelligence” in the age of AI16:02 What does it mean for employees to feel seen, heard, and understood?20:07 Why organizations need to invest in “human infrastructure”24:34 What happens when companies cut coaching and professional development?29:36 Towanna's biggest concerns about AI at scale32:53 How leaders can build a human-centered workplace in the age of AI37:36 Why trust and psychological safety are essential for effective leadership41:03 What is the impact of leadership vulnerability?44:03 How reflection helps leaders make better decisions46:39 Flourishing at work requires finding the balance between technology and humanity51:31 Dr. Towanna Burrous's Purposeful Empathy storyEpisode #5 of Empathy in the Age of AI part II, a special 25-part series: https://tinyurl.com/exyw2nua CONNECT WITH TOWANNA✩ LinkedIn https://www.linkedin.com/in/towannaburrous/ ✩ Website https://coachinginnovation.co ✩ Instagram https://www.instagram.com/towannaburrous/ CONNECT WITH ANITA✩ Email purposefulempathy@gmail.com ✩ Website https://www.anitanowak.com✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA✩ LinkedIn https://www.linkedin.com/in/anitanowak/✩ Instagram https://tinyurl.com/anitanowakinstagram✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast✩ Bluesky https://bsky.app/profile/anitanowak.bsky.socialSHOW NOTES✩ Where Empathy Meets AI: Coaching the Human Side of Innovation https://www.amazon.com/Where-AI-Meets-Empathy-Innovation-ebook/dp/B0GX34XVR4Video edited by Jad Misri, Green Horizon Studio

Martin Ruppe MBA, MCR, SFP is the Executive Director for IFMA's Workplace Evolutionaries community where he is passionate about transforming facilities and workplaces through strategic consulting, digital innovation, and data-driven solutions. Mike Petrusky asks Martin why he believes innovation in FM is not about using the latest tools, but about identifying organizational gaps and aligning technology choices with strategic objectives. Having a clear strategy and understanding the 'why' behind workplace transformation is essential, so Martin encourages workplace leaders to focus on their strategic vision and adaptability, while maintaining a human-centric approach. This episode explores the importance of change management and communication as AI and digital solutions are increasingly disrupting the FM industry. Building a strong professional network and participating in communities like IFMA brings long-term benefits for workplace professionals, so Mike and Martin offer the encouragement and inspiration you will need to be a Workplace Innovator in your organization! Connect with Martin on LinkedIn: https://www.linkedin.com/in/martinruppe/ Learn more about Ruppe Consulting: https://www.ruppe.cc/ Explore the Workplace Evolutionaries at IFMA: https://we.ifma.org/ Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

No amount of tooling makes an organization go faster or do better. AI has made that clearer than anything else I’ve watched in nine years of doing this. What it has produced instead is what people are now calling the human wreckage of AI. How I Met Angela Dugan So one day I’m cruising around LinkedIn, in a market where nobody can get hired and companies swear they can’t find anyone, and here’s someone doing something simple. She posted about a role she wasn’t hiring for. Didn’t have the requisition, and said so right in the post. It felt awkward, it felt vulnerable…and she put it up anyway, Because she wasn’t willing to wait until she desperately needed somebody before she started meeting people. She got dozens of replies in days. Almost every one of them said the same thing. “It’s a relief to talk to a human.” That’s Angela Dugan. She’s VP of Product Delivery at Red Foundry in Chicago, and she went first while everyone else was feeding resumes into a machine. Stop Looking For Your Past Roles You’ll hear about the advice that ended her own job search, which is the part I want you to sit with: stop looking for your past roles. Look for the activities you want to do, the outcomes you want to drive, the impact you want to have. She stopped hunting for anything with “agile” in the title. That’s how she got a director job at Microsoft, and the VP job she has now. She shares the story of her layoff. She was cut from Microsoft when the AI money started moving and the people money stopped. Two days later she left a comment on somebody else’s post. Not an ask, just empathy for someone in the same wave. And her future CEO saw it. Someone she’d consulted for back in 2014 and never stopped talking to. Ten years of keeping one relationship warm. That’s the whole story. The Human Side of Business and Tech This episode is about the human side of tech, AI and Agile. Right now the job market is breaking, but it won’t stay that way. Know why? Because results speak. And what we learn from Angela Dugan is that doing things the right way (which could mean leveraging AI, but not just throwing tasks carelessly over the fence to AI) gets noticed. Because the RIGHT people make impact. They touch the bottom line. And isn’t that what we’ve been talking about here on Badass Agile? Outcomes. Not frameworks, nor conventions. Not fashion or trends or fast money. Find Angela Dugan: LinkedIn – https://www.linkedin.com/in/andugan/ (Put a note in the request.) She’s also at the local Chicago events and at VS Live. Show Notes **FORGE GENESIS IS HERE** All the skills you need to stop relying on job postings and start enjoying the freedom of an Agile career on YOUR terms. First cohort starts in Q1 2026 https://learning.fusechamber.com/forge-genesis **THE ALL NEW FORGE LIGHTNING** 12 Weeks to elite leadership! https://learning.fusechamber.com/forge-lightning **CHECK OUT ALL MY PRODUCTS AND SERVICES HERE:** https://learning.fusechamber.com We’re also on YouTube! Follow the podcast, enjoy some panel/guest commentary, and get some quick tips and guidance from me: https://www.youtube.com/c/BadassAgilea ****** Follow The LinkedIn Page: https://www.linkedin.com/showcase/badass-agile ****** Our mission is to create an elite tribe of leaders who focus on who they need to become in order to lead and inspire, and to be the best agile podcast and resource for effective mindset and leadership game. Contact us (contact@badassagile.com) for elite-level performance and agile coaching, speaking engagements, team-level and executive mindset/agile training, and licensing options for modern, high-impact, bite-sized learning and educational content.

When a natural disaster destroys a home, the mortgage servicer is one of the first calls a homeowner makes. What happens in those first days and weeks can determine whether a family rebuilds — or falls through the cracks. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Ron Malik, Senior Vice President of Default Servicing at Dovenmuehle Mortgage, one of the nation's most experienced mortgage subservicers. Dovenmuehle has been an instrumental partner in California MBA's wildfire recovery and rebuilding work — bringing the operational expertise that turns strong policy ideas into solutions that actually work for homeowners. This is the conversation behind the work. In this episode: - What a servicer's disaster response actually looks like from day one — proactiveness, task force deployment, and identifying impacted borrowers immediately - How Dovenmuehle balances speed, empathy, efficiency, and investor requirements all at once during a disaster - What forbearance really is — and why it has to be clearly explained to every homeowner before they sign - Where the rebuild process breaks down: insurance proceeds, draw schedules, inspections, liens, and the gap between what insurance pays and what rebuilding actually costs - Why the $100 million California Disaster Rebuilding Fund matters — and why that solve isn't always available - How Dovenmuehle's participation shaped real legislative outcomes — helping California MBA move to neutral or supportive on key forbearance bills - Why no one can do this work alone — and what true servicer and trade association collaboration looks like in practice - What success looks like for wildfire families and participating servicers one year from now Connect is the California MBA's podcast where strategy, innovation, and leadership come together to shape the future of mortgage finance. Subscribe for new episodes featuring the voices driving the industry forward.

Introduction  AI is reshaping insurance, but successful transformation isn't just about adopting the latest technology. It's about designing tools that people actually want to use.  In this episode, Robin Merttens is joined by Dani Katz, Co-founder and Director of Optalitix, to explore why the future of pricing lies in bringing underwriters and actuaries closer together rather than forcing them into the same way of working.  Drawing on recent industry research and practical experience supporting insurers and reinsurers, Dani explains why human-centred design is becoming just as important as technical innovation. From the enduring role of Excel to the rise of natural language AI, the conversation explores how technology can remove repetitive work while giving insurance professionals more time to focus on judgement, strategy and commercial decision-making.  You'll also hear why Dani believes AI will create new opportunities across the insurance market rather than replace the next generation of talent.  In this episode you'll learn:  Why successful pricing transformation depends on people as much as technology  How AI can simplify underwriting without becoming a 'black box'  Why actuaries and underwriters need different tools and different user experiences  What insurers can learn from the continued popularity of Excel  How modern pricing platforms are helping bridge the gap between actuarial models and underwriting workflows  Why removing manual data preparation could unlock more strategic work for actuaries  What the future of the London Market could look like as AI and automation become mainstream  Why expanding insurance coverage, not reducing headcount, could be AI's biggest impact on the industry  If you like what you're hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn.  Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

This is the Engineering Culture Podcast, from the people behind InfoQ.com and the QCon conferences. This is the Engineering Culture Trends Report for 2026. Featuring a panel of QCon speakers and InfoQ contributors, they discussed AI adoption maturity and risk, the transformation of engineering team structures and roles, and the human dimensions of software development that must not be lost in 2026. Read a transcript of this interview: https://bit.ly/4bmDGv1 Newsletter: Subscribe to the Software Architects' Newsletter, a monthly roundup of the patterns and technologies senior practitioners are working through, with the news and lessons from people doing the work: https://www.infoq.com/software-architects-newsletter InfoQ Online Certification Programs: 5-week online cohorts for senior engineers and architects, built around QCon talks. Programs now cover software architecture, AI engineering, and organizational architecture. Each week you join a four-hour live session with a confidential peer group of practitioners from other companies, apply frameworks from QCon talks to the decisions you're making at work, and earn an InfoQ certification. You leave with new approaches, or confirmation that the calls you're already making are the right ones. Learn more: https://certification.qconferences.com/ Upcoming Events: QCon San Francisco 2026 (November 16-20, 2026) https://qconsf.com/ QCon London 2027 (April 13-16, 2027) https://qconlondon.com/ The InfoQ Podcasts: Weekly conversations with senior software leaders about how they build systems and teams, including what they'd do differently. Listen to all our podcasts and read interview transcripts: The InfoQ Podcast: https://www.infoq.com/podcasts/ Engineering Culture Podcast by InfoQ: https://www.infoq.com/podcasts/#engineering_culture Generally AI: https://www.infoq.com/generally-ai-podcast/ Follow InfoQ: Mastodon: https://techhub.social/@infoq X: https://x.com/InfoQ LinkedIn: https://www.linkedin.com/company/infoq/ Facebook: https://www.facebook.com/InfoQdotcom Instagram: https://www.instagram.com/infoqdotcom/ YouTube: https://www.youtube.com/infoq Bluesky: https://bsky.app/profile/infoq.com Write for InfoQ: Share what you've learned building software with a community of senior practitioners, and get your work in front of the people who read InfoQ. https://www.infoq.com/write-for-infoq

Dean Strang's career has been anything but conventional. Best known to many as defense counsel featured in Netflix's Making a Murderer, Dean joins host Vince Citro to discuss the experiences that have shaped his decades-long commitment to the pursuit of justice. In this candid conversation, Strang discusses the vital role mentorship has played in his legal career, his philosophy behind launching federal defender offices in two districts, and his passion for teaching and mentoring others. He offers insights into the emotional realities of criminal defense work – from coping with difficult losses at trial to maintaining compassion and humanity in the face of difficult circumstances. Strang also reflects on the experience of becoming briefly a public figure following Making a Murderer and the impact it had on both his law practice and personal life.

The recurring theme of this episode is Burnham's pledge to fix social care in the UK. We discuss how it can be funded including the implications of a wealth tax & others, plus the significance of immigrant workers. Chris and panel (below) debate how these factors impact across the board in British politics, including whether Farage and Reform are on the decline…Guests:Writer, broadcaster, and columnist Christina Patterson, Managing Editor and Deputy Editorial Director of the Institute of Economic Affairs Daniel Freeman, and Member of Labour's National Executive Committee Jess Barnard.Chapters00:00 Introduction to UK Political Climate03:43 Party Fractures and Membership Engagement09:03 Media Attacks and Public Perception of Burnham12:45 Policy Impact and Public Support for Burnham17:01 Policy Proposals and Funding Strategies20:24 Wealth Tax and Property Valuation Challenges24:43 International Taxation and Mobility of Wealth27:27 Public Perception of Social Care and Wastage28:49 Nigel Farage's Decline and Party Dynamics30:43 Brexit, Immigration, and Public Sentiment32:53 Reform Party Influence and Electoral Impact34:35 Perception of Outsiders and Political Messaging36:12 Media Narratives and Political Communication37:52 Potential for Snap Elections and Political Stability38:58 Immigration, Border Control, and Public Opinion42:00 Migration, Economy, and International Role44:48 Balancing Immigration and Domestic Employment53:23 Youth Employment, Education, and Infrastructure55:13 The Human Side of Immigration and Social Policy56:25 Concluding Remarks and Future Outlook'I Hit The Nail Right On The Head' by Billy Bremner. © Fridens liljor/Micke Finell.Rock around the clock productions AB.www.rockaroundtheclock.co This episode was produced by Sound SapienSoundsapien.com

Send us Fan MailWelcome to The Helicopter Podcast, brought to you by Vertical HeliCASTS!In this episode, Halsey Schider sits down with longtime friend and fellow Air Evac Life Team pilot Graham Ritter for a conversation that goes far beyond flying helicopters.The two reflect on their time training together at Air Evac and how their careers, families, and perspectives have evolved over the years. Along the way, they discuss the realities of helicopter EMS, the impact those missions can have on patients and crews, and the moments that remind pilots why the work matters.The conversation also explores topics that are often difficult to discuss in aviation, including stress, anxiety, emotional resilience, and the importance of strong leadership. Graham shares how mentors and supervisors helped shape his approach to both flying and life, while Halsey reflects on the growing need for more open conversations around mental health within the industry.At its core, this episode is a candid discussion about the people behind the profession—the friendships, challenges, and lessons that continue to shape pilots long after training is over.Thank you to this episode's sponsors, Hillsboro Heli Academy, Metro Aviation and Airbus

Human risk has become one of the most challenging and misunderstood aspects of cybersecurity. In this episode of MSP 1337, Chris Johnson sits down with Nihil Morjaria from usecure to explore why traditional security awareness training is no longer enough and what it takes to build a truly proactive human risk management strategy.The conversation examines how MSPs and ITSPs are evolving beyond technology management into governance, risk, and compliance, and why understanding user behavior is now just as important as managing firewalls and endpoints. Chris and Nihil discuss the limitations of one-time phishing exercises, the rise of shadow IT and AI-driven data exposure, and the growing need to combine security awareness, breach intelligence, password hygiene, and user behavior into a single view of risk.Listeners will learn how leading providers are using human risk intelligence to prioritize remediation efforts, reduce alert fatigue, empower end users, and deliver measurable security outcomes for clients. Whether you're struggling with phishing failures, unsanctioned applications, or simply trying to make security awareness more effective, this episode offers practical insights for turning your users from a potential liability into a powerful line of defense.

TEATIME WITH MISS LIZ SERVES: Jacob “Jake”August 4th | 7 PM EST Title:Beyond the Cell Doors: Leadership, Trauma & the Human Side of Justice Tagline:When you've witnessed the darkest chapters of humanity, you discover the extraordinary strength it takes to choose compassion over judgment. Description: On August 4th at 7 PM EST, Teatime with Miss Liz welcomes Jacob “Jake”, a retired Corrections Sergeant, actor, podcast host, and advocate for first responders, military personnel, and those living with PTSD. Jake dedicated 28 years to serving at the historic San Quentin State Prison, including many years working on Death Row, where he witnessed both the darkest and most inspiring sides of human nature. His career demanded resilience, courage, leadership, and the ability to make life-changing decisions under extraordinary pressure. After retiring as a Sergeant in 2022, Jake embraced another lifelong passion—acting. Drawing from his real-life experiences, he brings unmatched authenticity to every role, portraying complex characters who exist between justice and humanity. Today, Jake uses his voice to advocate for mental health awareness, PTSD recovery, and supporting those who dedicate their lives to protecting others. Join Miss Liz for a powerful conversation about law enforcement, trauma, healing, leadership, storytelling, and discovering purpose after service. Teatime Introduction: Welcome everyone to Teatime with Miss Liz, where every story reminds us that behind every profession is a human being with experiences that shape their life forever. Tonight, we welcome Jacob “Jake.” For twenty-eight years, Jake served inside one of America's most recognized correctional institutions—San Quentin State Prison. Much of that time was spent working on Death Row, where he witnessed humanity at both its most difficult and its most remarkable. After retiring as a Corrections Sergeant, Jake chose a new path as an actor and podcast host, using the lessons learned throughout his career to bring authenticity to the screen while advocating for mental health, PTSD awareness, first responders, and military personnel. His journey reminds us that strength is not simply surviving difficult experiences—it's finding purpose beyond them. Jake, welcome to Teatime with Miss Liz. We are honoured to have you at the table. Closing: Today's conversation reminds us that every uniform represents a person carrying experiences the world may never fully understand. Jake's willingness to openly discuss leadership, trauma, service, and healing creates space for meaningful conversations surrounding mental health, first responders, and the realities faced by those working within the justice system. Thank you, Jake, for your years of service, your honesty, and for continuing to advocate for those who dedicate their lives to protecting others while reminding us that healing deserves the same courage as service. Jacob “Jake” is a retired Corrections Sergeant, actor, podcast host, and advocate for PTSD awareness, first responders, and military personnel. After serving twenty-eight years at San Quentin State Prison, including many years on Death Row, he now uses storytelling and acting to inspire conversations about resilience, leadership, and healing. Miss Liz Reflection: Those who protect others often carry invisible stories of their own. True strength is found not only in serving others—but also in allowing yourself to heal.”— Miss Liz #TeatimeWithMissLiz#JacobJake#FirstResponderAwareness#PTSDAwareness#LeadershipThroughServicehttps://actorcv.me/jac

Many coaches will back away the moment a client's voice cracks. Dr. Michael Arloski thinks that instinct — however well-intentioned — is quietly undermining the behavior change we're hired to create.Michael has been in the wellness field since 1979. He's a licensed psychologist, a National Board-Certified Health & Wellness Coach, an ICF Professional Certified Coach, CEO of Real Balance Global Wellness Services, author of one of the foundational texts in our field (Wellness Coaching for Lasting Lifestyle Change), and the creator of the Wellness Mapping 360 model. Few people alive have watched this profession grow up the way he has.In this conversation we get specific about the line between coaching and therapy — where it actually sits, versus where anxious coaches imagine it sits. Michael unpacks what happens to lasting change when a coach sidesteps emotional content entirely, what it looks like to tap into a client's emotion without drifting into therapy, and the go-to move he uses when a client is clearly sitting on something they haven't named. We also get into the part nobody talks about: how much of this depends on the coach's own emotional regulation and self-awareness rather than technique.If you've ever felt under-qualified to sit with a client's emotion, this one's for you.Info re earning your health & wellness coaching certification, annual Rocky Mountain Coaching Retreat & Symposium & more via https://www.catalystcoachinginstitute.com/ Best-in-class coaching for Employers, EAPs & wellness providers https://catalystcoaching360.com/Tap into the home of the (freely available) Not Done Yet! articles on unlocking life's 2nd half here.YouTube Coaching Channel https://www.youtube.com/c/CoachingChannelContact us: Results@CatalystCoaching360.comTwitter: @Catalyst2ThriveWebsite: CatalystCoaching360.comIf you are a current or future health & wellness coach, please check out our Health & Wellness Coaching Community on Facebook: https://www.facebook.com/groups/278207545599218.  This is a wonderful group if you are looking for encouragement, ideas, resources and more. 

In this episode of the Prolonged Field Care Podcast, Dennis sits down with Alex, CEO of Shannon Mechanics, a Ukrainian company that has produced more than 8,000 drag stretchers and over 330,000 immobilization splints for the front line since the full-scale invasion.Alex shares the raw story of how the company started with scrap materials and construction-store aluminum during the early chaos of 2022, scaled production while operating physically underground with independent power and battery-powered equipment, and refined products based on real soldier feedback. They discuss the BM splint (a more rigid, radiolucent alternative designed for Ukrainian conditions), the philosophy behind their rollable plastic drag stretcher optimized for one-person extraction under drone threat and complex terrain, quality control under resource constraints, the transition from pure volunteering to a sustainable business, and the deeper questions of dignity in life and death, PTSD, and long-term rehabilitation.This is practical, unfiltered insight into how medical manufacturing adapts when supply lines collapse, borders close, and every piece of gear has to work in the worst conditions imaginable.Key TakeawaysMedical equipment designed for true one-person drag evacuation becomes critical when vehicles and multi-person teams are unavailable under drone threat and destroyed terrain.Starting with simple, locally available materials (construction-store aluminum for splints) allowed rapid production when imports were impossible.Operating underground with independent power, internet, and battery-powered tools enables continuity during blackouts and air raids.Visual quality control plus a “donation pile” for minor cosmetic defects keeps functional gear moving to the front while supporting community needs.Sustainable production requires paying people and covering costs—pure volunteering burns out and collapses.Feedback loops from soldiers drive continuous product improvement (rigidity, size options, packing for NATO pouches).Beyond the gear itself, the conversation highlights the need for dignity in recovery of the wounded and the fallen, plus long-term psychological and prosthetic support for survivors.Chapters00:00 – Introduction & Disclaimer00:26 – Meet Alex: CEO of Shannon Mechanics01:15 – Company origins: Revolution of Dignity to 2014–202202:41 – Humble beginnings, scrap materials, and the siege of Kyiv04:55 – Building supply chains under closed borders07:18 – Starting with BM splints, then the Utah/drag stretcher08:06 – Material challenges and community-driven solutions11:20 – Learning the craft, teaching production, and favoring people over full automation13:26 – From volunteering to a sustainable business model16:21 – Quality control process for splints23:20 – Introducing the drag stretcher design philosophy24:02 – Why rigid NATO litters fail in modern Ukrainian conditions25:01 – One-person drag, complex terrain, drones, and secondary injury prevention28:15 – Limitations (sniper fire) and real-world evacuation stories (8 km drag, quad bike integration)30:32 – Hypothermia protection, mud/snow durability, and recovery of the fallen34:40 – PTSD as generational trauma and the need for long-term support40:00 – Managing supply chain volatility and building Ukrainian supplier capacity42:39 – What has allowed the company to succeed during warFor more content, go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.prolongedfieldcare.org⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Consider supporting us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠patreon.com/ProlongedFieldCareCollective⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ or ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.lobocoffeeco.com/product-page/prolonged-field-care⁠⁠⁠⁠

Can artificial intelligence restore humanity to my patient interactions? In this episode, Dr May Lin and Dr Brent Sugimoto explore how ambient scribing and smarter administrative tools free physicians to be truly present with their patients, allowing technology to become a bridge in patient care rather than a barrier. Our guests also tackle the ethical and policy dimensions of how AI affects family medicine in both the exam room and the classroom. They identify the current moment as an opportunity for residency programs to shape how AI is used in family medicine, emphasizing that if today's residents are not trained to use AI tools ethically and wisely, their future patients may miss out on the benefits of technology-assisted care.Hosted by Omari A. Hodge, MD, FAAFP and Jay-Sheree Allen Akambase, MDCopyright © Society of Teachers of Family Medicine, 2026Resources:Blood in the Machine: The Origins of the Rebellion Against Big Tech by Brian MerchantArtificial Intelligence and Machine Learning for Primary Care Curriculum (AiMPC) CourseEthical Use of AI in the Family Medicine Clinic - STFM WebinarAn Opportunity to Thrive - AI in Family Medicine - STFM PodcastAI Deep Dive Summer Series Episode 1: Integrating AI into Family Medicine Curriculum Design - STFM PodcastAI Deep Dive Summer Series Episode 2: The Promises and Pitfalls of AI in Residency Assessment - STFM PodcastGuest Bio:May Lin, DODr Lin is board certified in Family Medicine and Osteopathic Manipulative Medicine (OMM). She practices at Amazon/One Medical where she also serves as the Director of Academic Development. A graduate of Harvard Medical School's Executive Education Course on AI in Healthcare, Dr. Lin serves on the American Association of Colleges of Osteopathic Medicine's (AACOM) Technology Task Force, Touro University's AI Task Force, and the American Osteopathic Information Association's (AOiA) national steering committee. As an Osteopathic Health Policy Fellow, Dr. Lin blends policy interest with leadership experience in healthcare technology and medical education. Dr. Lin is passionate about advancing medical innovation giving patients increased access, decrease cost and improved quality in high touch, technology forward medical care. Integrating primary care, medical innovation, healthcare technology, and healthcare policy are key attributes to supporting primary care and elevating our next generation for sustainable primary care practice and delivery.Brent Sugimoto, MD, MPHDr Sugumoto is program director of the LifeLong Medical Care Family Medicine Residency Program and a Family Physician who specializes in HIV medicine. He currently serves as co-chair of the AAFP/Rock Health “Advancing AI and Digital Health for Primary Care Initiative.” Brent ventured into artificial intelligence after the birth of his first child—when parenthood made him rethink the boundaries of his professional and personal lives—and co-founded a startup called Decoded Health, which leveraged technology from DARPA to build tools to make primary care sustainable. Since then, Brent has worked to increase family medicine's engagement in AI/ML as a potentially transformative and disruptive technology through physician education and policy work within the specialty. Brent is excited to be a member of this task force, as he believes health technology literacy will be a critical competency for future family physicians. He uses ambient scribing with moderate success in his own practice.Link:https://www.stfm.org/stfmpodcast082026 

Eastern Correspondent, Samantha Libreri reports on Dublin Port's request for former employees and locals to share their stories for an oral history project.

In this episode, Pete and Julie welcome Karen Kaplan, CHRO at People Incorporated, for a real-world look at what it takes to lead HR transformation inside a complex, mission-driven healthcare nonprofit. Karen shares her journey from operations and administration into HR leadership, and why the mission of supporting mental health care professionals has kept her in the field for more than two decades. The conversation explores the unique workforce challenges of a highly regulated nonprofit healthcare environment, including 24/7 residential programs, community-based care, mobile workers, shift differentials, scheduling complexity, credential tracking, and the need to equip frontline managers with tools that work.   The group unpacks People Incorporated's HR and payroll systems transformation journey, from persistent friction, manual workarounds, data reliability issues, and trust gaps to a more structured assessment, RFP, and implementation process. Karen offers a candid view into the hard decisions leaders must make before replacing technology, including where to change policy, where to adapt process, where to preserve requirements, and why stakeholder engagement is essential to rebuilding trust.   The episode also highlights what happens after go-live, including phased implementation, benefits enrollment, talent acquisition, communications planning, employee paycheck previews, reduced manual checks, and the growing role of analytics and AI in supporting workforce planning and care delivery.  Connect with Karen:  LinkedIn: https://www.linkedin.com/in/karen-kaplan-sphr/  Connect with the show: LinkedIn:  http://linkedin.com/company/hr-payroll-2-0 X: @HRPayroll2_0  X: @PeteTiliakos  X: @JulieFer_HR BlueSky: @hrpayroll2o.bsky.social YouTube: https://www.youtube.com/@HRPAYROLL2_0  WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20  Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward!  G-P ‘Globalization Partners': https://www.globalization-partners.com/  OneSource Virtual: https://hubs.ly/Q03YFNR90 Zoho: https://www.zoho.com/press.html Thank you to our ‘wizard behind the curtain' and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/

In this episode, Patrick A. Woodard, MHA, MD, Chief Information Officer, Monument Health, shares how the health system is using AI to improve patient access, clinician workflows, and revenue cycle performance while emphasizing the importance of preserving human connection in healthcare.

What happens when physicians become patients, teachers become storytellers, and medicine meets humanity? In this powerful episode of The Lebanese Physicians Podcast, I sit down with Dr. David Spiro, Professor and Chair of Emergency Medicine at the University of Arkansas for Medical Sciences and host of the Humed Podcast, to explore the emotional realities of practicing medicine. Dr. Spiro shares a deeply personal story from pediatric emergency medicine that shaped his career and discusses why storytelling is essential for physicians, patients, and healthcare professionals alike. Together, they examine physician wellness, burnout, compassion, resilience, leadership, medical education, and the importance of caring for healthcare workers while caring for patients. This thoughtful conversation also explores public health challenges, communication with families during difficult moments, the role of advocacy in medicine, and why sharing our stories can strengthen both healthcare professionals and the communities they serve. In this episode you'll learn about: Why storytelling is essential in medicine The emotional impact of caring for critically ill patients Physician burnout, resilience, and mental wellness Leading healthcare teams through difficult situations Building empathy in medical education The mission behind the Humed Podcast Finding purpose and meaning through medicine If you're a physician, medical student, healthcare professional, or simply interested in the human side of medicine, this conversation offers valuable insights into compassion, leadership, and healing.

In this episode, Patrick A. Woodard, MHA, MD, Chief Information Officer, Monument Health, shares how the health system is using AI to improve patient access, clinician workflows, and revenue cycle performance while emphasizing the importance of preserving human connection in healthcare.

What if the future of housing isn't just about building more homes, but building better ones? Crazy idea, right? On this episode of Power House, Zeb Lowe sits down with Otis Odell, National Housing Sector Leader at HED, to discuss how thoughtful design shapes well-being, community and the way people experience home. Drawing on a career that spans carpentry, custom homebuilding and national housing design, Odell explains why details like natural light, outdoor space and flexible layouts can have an outsized impact on quality of life. The conversation also explores modular construction, affordability and why solving today's housing challenges will require rethinking not just how many homes we build, but how we design and deliver them. Related to the episode: ⁠Zeb Lowe's LinkedIn⁠ Otis Odell HED Want more from Zeb? Don't forget to subscribe to LendingLife. The Power House podcast brings the biggest names in housing to answer hard-hitting questions about industry trends, operational and growth strategy, and leadership. Join HousingWire's Zeb Lowe every Thursday morning for candid conversations with industry leaders to learn how they're differentiating themselves from the competition. Hosted and produced by the HousingWire Content Studio.

Artificial intelligence is changing the way we live and work at an incredible pace, creating both excitement and uncertainty. On this episode, I explore why the AI revolution has so much in common with the mergers, reorganizations, and major changes I've spent years helping organizations navigate. I talk about the emotions people experience during times of disruption, why our humanity matters more than ever, and how we can lead ourselves and others with authenticity, resilience, and compassion as we embrace the opportunities and challenges of this new era.   Resources: Mike Robbins Website (Newly Updated) Mike Robbins Blog Mike Robbins Podcast Mike Robbins on LinkedIn Mike Robbins YouTube Channel Mike Robbins on Instagram Mike Robbins on Facebook Mike Robbins on TikTok Mike Robbins on X Mike Robbins on BlueSky We're All in This Together (book), by Mike Robbins The Oprah Podcast with Shawn Achor

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Jerome Mayne about his experiences and his upcoming RIMS Texas Regional Conference 2026 keynote, "Choices and Consequences: The Human Side of Risk." In his keynote, Jerome will speak about his experiences and the human factors in decisions. He shares part of the story from his keynote and his book Diary of a White Collar Criminal. Justin and Jerome discuss how fraud develops. Most fraud comes after a series of bad decisions. Jerome says, looking back, you may not understand why you made those decisions. His keynote will address, through storytelling, how fraud happens. Jerome uses humor to tell very serious stories. Jerome speaks of an organizational culture in which it is safe to discuss with leaders bad decisions you may have made. If there is an atmosphere of fear, you will not have these discussions.   Listen for the value of connecting and giving your audience takeaways they will remember.   Key Takeaways: [:01] About RIMS and RIMScast. [:16] About this episode of RIMScast. We will be joined by Jerome Mayne, opening keynote speaker for the RIMS Texas Regional Conference 2026. We will talk about choices and consequences. But first… [:42] RIMS-CRMP Workshop. We are delighted to announce that on August 27th and 28th, RIMS President Manny Padilla will be leading the two-day in-person workshop at St. John's University at 101 Astor Place in New York City. A link to the registration is in this episode's show notes. [1:02] RIMS-CRMP Virtual Workshops. The next virtual RIMS-CRMP Exam Prep courses will be held on July 28th and 29th. RIMS will partner with PARIMA for the RIMS-CRMP Exam Prep on September 1st and 2nd. Registration links are in this episode's show notes. [1:19] On the webinars page, you will see a two-part series hosted by the RIMS Membership Department. The "Classroom to Career" webinar series highlights how RIMS equips students with the knowledge, skills, and connections needed to thrive in risk management careers. [1:34] Participants will gain insights into industry trends, career pathways, and practical tools that help them confidently step into the evolving world of risk management after graduation. These sessions will be hosted on September 1st and 9th. [1:48] These sessions are member exclusives and are complimentary for RIMS members, of course. So, if you are interested in becoming a member, this would be the time. Visit RIMS.org/membership. [1:57] Live Events! The RIMS ERM Conference 2026 will be held on November 19th and 20th in Columbus, Ohio. Registration will open in July. Look out for the call for nominations for the RIMS ERM Global Award of Distinction. Visit RIMS.org/ERM2026 in July for that announcement. [2:19] RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [2:38] On with the Show! Our guest today is Jerome Mayne. He is an Ethics and Humorous Keynote Speaker. He will be kicking off the RIMS Texas Regional Conference 2026. [2:48] Jerome is the author of Diary of a White Collar Criminal, the first-hand account of his career in comedy and his 21-month Federal prison sentence for white-collar conspiracy. Learn more at JeromeMayne.com. [3:03] Jerome will provide a unique blend of ethical insights and humor at the RIMS Texas Regional Conference 2026 in San Antonio on Tuesday, August 11th, with his session, "Choices and Consequences: The Human Side of Risk." [3:20] We're going to get a preview of that session, and also get his perspective on ethical decision-making and how risk managers can avoid certain temptations. We're going to have a lot of fun! Let's get to it! [3:33] Interview! Jerome Mayne, Welcome to RIMScast! [3:38] Jerome was recommended by a RIMS member to be a great person to "kick off" the conference. Jerome says word of mouth is the best marketing. [4:28] Jerome says people don't like to think they're going to an ethics conference. That could be a real "sleeper." [4:50] Jerome says his whole perspective is from the human side. He speaks about decisions. He doesn't speak about financial transactions. He's not doing bullet points. He's not a scholar in ethics. He knows about decisions. [5:12] Policies and checklists are important, but there's still a human being making the decision, especially with technology. [5:30] Jerome says his experience and story have to do with decision-making. It doesn't matter what industry it is; it's all the same. It's human. That's what he talks about, and he says he's fortunate because he gets to tell a story. [5:50] One of the things Jerome hears most is that he connected with the group because he's a regular guy, like everybody else in the office. He wasn't a Bernie Madoff. He didn't plan something. It was decisions. [6:23] Jerome says that in real estate finance, you've got a lot of things that have to happen. There are Fannie Mae guidelines, and underwriters that make sure the transactions are right. They didn't call it risk management. It was your manager who kept an eye on it. [6:47] With real estate finance, you have underwriters, but they can't catch everything, and there was less technology. It was a lot about the human factor. Then when you sell all these loans in a pool, and it goes to Wall Street, there are audits, and that's where they can find stuff. [7:12] There were some red flags before it went to auditing, but that's the risk. [7:28] Jerome thinks risk management has evolved since his time in real estate. In Jerome's time, humans made the decisions to get the customer involved. There were human decisions to make sure that financial transactions went through. Now there are more computers to flag stuff. [8:04] Jerome says, ultimately, today, risk managers are looking for fraud and for specific risks they have identified that indicate there is a problem. It starts with the organization's culture. If you're not comfortable thinking about decisions you've made, that can be a red flag. [8:45] Fraud isn't the first thing that happens. It's usually a decision, a mistake, or a justification. It kind of rolls from there. Justification is really easy. Fraud is the last thing that happens. [9:28] Jerome says people call it the slippery slope. Jerome calls it your gut instinct. Instinct is like muscle memory. If something doesn't look right, you know what to do. You feel it right away. [9:53] And then, maybe there's a reason that you don't do it. You want this transaction to go through, or you like the customer and you think it's not a big deal. It's not like they told you they were going to commit fraud. [10:24] And then, you keep working with that customer, and you realize, more and more, you're just making decisions to make it through the transactions. Jerome will share a story like this in the session. It didn't start with one thing, and they never asked Jerome to do anything for them. [11:01] It was never part of the deal that Jerome was going to make money at it. His biggest worry was that he was going to get fired, maybe. [11:15] A Quick Break! There are many fantastic RIMS events coming up in 2026. The Annual Florida RIMS Educational Conference will be held from July 28th through August 1st at the lovely Ritz-Carlton in Naples, Florida. A link to the event is in this episode's show notes. [11:33] Register now for the Second Annual RIMS Texas Regional Conference, which will be held from August 10th through the 12th at the Grand Hyatt on the San Antonio River Walk. Visit RIMS.org/Events for registration information. [11:51] The hotel cutoff date was July 10th. Reservations may still be made after the hotel cutoff date, subject to availability; however, the negotiated group rate is no longer guaranteed, so reserve now. [12:03] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026. Visit ChicagolandRiskForum.org for more information. [12:14] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. The agenda is live, and registration is open. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [12:31] Save the dates: October 18th through the 21st. We will be in Quebec City to celebrate the 50th Live RIMS Canada Conference. Booth sales are open, and sponsorship opportunities are still available. Advance registration is open now. [12:47] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [13:03] The RIMS ERM Conference 2026 will be held on November 19th and 20th in Columbus, Ohio. Registration is now open. [13:12] Be on the lookout for an announcement about submissions for the RIMS Global ERM Award of Distinction. Visit RIMS.org/ERM2026.  [13:22] Let's Return to Our Interview with RIMS Texas Regional Conference 2026 Keynote, Jerome Mayne! [13:32] Justin and Jerome have standup comedy in common. Justin did standup in New York from 2006 to 2007. He says it takes a certain calling to want to get up and do that. [14:11] Jerome had done improv and started doing standup. He had always been a performer and a musician, performing on stage. He started improv, "smoking stage," and standup because his life was swimming along just great. [14:36] Then, Boom! Jerome was indicted. He was going through pre-trial. He didn't have a job anymore; he didn't know what to do, and he didn't know what was going to happen to him. His life wasn't happy, and being in a club every night of the week, you can develop some bad habits. [15:33] Jerome says there was some great stuff about some of the people he met, especially after he pled guilty. It took a while from that point until he had to go to prison. So he had several months, and he didn't know what to expect in prison. He was scared. Then he just embraced it. [16:06] A lot of his standup material was about his indictment and preparing for prison. Jerome says in standup you have to give the audience permission to laugh about serious subjects. [16:45] Jerome developed cancer in prison. After he got out, he used it. He finds comedy all over the place, even in serious, nightmare stuff. He had some funny stuff that happened during the cancer. That material didn't work. The audience never felt comfortable for him to joke about it. [17:47] The audience gets the story, not the bullet points. He's not telling a story about fraud. He's telling a story about life. It's not a story about Jerome; it's a story about the audience. Not that they're going to do it, or have done it, but everybody is eligible to make a bad decision. [18:16] Jerome says, you can be a great father; you can be the CEO; you're eligible. It's whether or not you do, and you recognize that the decisions you make are going to have consequences. [18:28] Jerome tries to connect with the audience. He has found a lot of people to be receptive to some really serious stuff. People need to feel comfortable listening. They're not learning textbook information. They're learning from a story. [18:55] They can reflect on what they see: situations that they've been in. Jerome has found that comedy helps loosen people up so they can listen, and they're not saying, Wow, that's a felon! Jerome doesn't look like a felon. Felons don't look a certain way. That's important, too. [19:31] Justin says we have so many listeners who are CROs and risk leaders, and their job is to help make better decisions. Some of them may blur the lines out of an act of desperation. They may be thinking through the lens of parents of students in college or approaching college. [19:51] Jerome has found that doing standup prepared him to be a speaker. You get beat up as a standup. You have to connect with the group to convey your story. That's what comedy is. Jerome found that comedy worked, and he got something out of it. He feels good about it. [20:36] Jerome never thought that standup was part of what he was going to do or that he would feel fulfilled providing entertainment, and for people to walk away saying, "I'm never going to forget that." When he hears that, he knows he did something right. It mattered. [21:13] Justin talks about being in a band in high school. Jerome was a piano player and singer. He formed an Elton John tribute band after his time in prison; he played Elton. You can find his Elton John tribute band on the internet. [21:47] Justin played bass. He wanted to be Flea from the Red Hot Chili Peppers. When you're on stage, you have an instrument to rely on. When you're a comedian, you have nothing else to rely on. Jerome really likes sharing his story, and he found that people get something out of it. [22:21] Jerome says he has to be fulfilled also, or he wouldn't do this anymore. That does help. He likes to connect with the group. As a speaker, just like a standup, Jerome needs to connect, read the audience, see where they're going in real time, and change it. [22:46] Jerome says you could be the smartest guy in the state, and people will walk out of there, and they got nothing. Jerome would like to think that he can connect. He's been doing this for over 20 years. He'd better have found where the pause needs to be, and it changes. [23:21] Sponsorships! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. RIMScast is proud of its longstanding relationships with AXA XL, Global Risk Consultants, Alliant, Zurich, and more. [23:41] Links to many of these episodes are in the show notes. RIMScast sponsorships can be bundled with whitepapers and webinar sponsorships. [23:49] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! [24:03] Reach out to Ted Donovan at  TDonovan@RIMS.org or reach out to Sales at Sales@RIMS.org. Let's find the best opportunity for you and your organization. [24:15] Let's Conclude Our Dialog with RIMS Texas Regional Conference 2026 Keynote Jerome Mayne! [24:45] Jerome says he doesn't know trends more than the average consumer. Some people are thought leaders. Jerome is a storyteller. He wouldn't do it if people weren't getting something out of it. He wouldn't be on conference stages if somebody hadn't heard he might be a good fit. [25:40] Jerome says, it's not because he kept up on that industry. It's not that he doesn't understand risk, fraud, and ethics; he does. He understands them more, however, in the way humans might make decisions or how they might avoid making decisions. [26:18] Jerome says good leaders setting the tone are all over the place. There are good people everywhere. Most people are good. Good leaders and good cultures are all over the place. [26:43] Jerome suggests doing a check-in on your organization and people to make sure they're comfortable saying, "I think I made a bad decision. Can we talk about that?" If people are scared to do that, they're not going to make the right decision, and they don't feel supported. [28:00] Jerome says that what he learned from his experience is that sometimes you can make decisions and choices, and then look back and question why you would ever have made those decisions. It didn't make sense. [28:43] Jerome says, when people look back, it just doesn't look the same as it did when you were in it. You didn't see the forest for the trees. It doesn't look the same when you are looking back at it. [28:58] Jerome says, when I think about risk and financial danger, I think of people and how they have to make decisions. It's about trusting yourself that you are going to make a good decision. If you have support from the organization, you're going to feel comfortable talking about it. [29:32] It's important to make sure there's no silence and fear in your organization about discussing decisions. [29:42] Justin says, This has been a standout RIMScast episode. We don't get too many people with your resume. I look forward to having you keynote the RIMS Texas Regional Conference 2026 in San Antonio, on August 11th, at the San Antonio River Walk. Thank you, Jerome! [30:42] Special thanks again to Jerome Mayne for joining us here on RIMScast. Check out his site, JeromeMayne.com, for more information. [30:51] We look forward to his keynote at the RIMS Texas Regional Conference 2026 on the morning of Tuesday, August 11th, at the Grand Hyatt on the San Antonio River Walk. Be sure to follow up with him in the hallways afterward and let him know you heard him here on RIMScast. [31:11] Plug Time! Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [31:28] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [31:45] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [31:58] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [32:10] Practice good risk management, stay safe, and thank you again for your continued support!   Links: Sponsor RIMScast — Sales@RIMS.org RIMS Texas Regional Conference 2026 | Aug. 10‒12 in San Antonio | Register Now! Spencer Educational Foundation's 2026 Funding Their Future Gala | Sept. 17, 2026 RISKWORLD 2027 Registration | RIMS members can lock in 2026 rates now through Sept. 4 2026 Florida RIMS Educational Conference | July 28‒Aug. 1 | Register Now ChicagoLand Risk Forum | Sept. 24, 2026 RIMS Western Regional Conference — Oct. 4‒7, 2026 | Seattle, WA | Register Today. RIMS Canada Conference — Oct. 18‒21, 2026 | Quebec City | www.rimscanadaconference.ca | Advance Registration Open | Sponsorship Opportunities Available RIMS ERM Conference 2026 | November 19‒20 in Columbus, Ohio | Registration Now Open! | www.rims.org/ERM2026Spencer Educational Foundation — Scholarships and Grants | Open Calls and Timelines. RIMS Now RIMS-Certified Risk Management Professional (RIMS-CRMP) | Insights Video Series Featuring Joe Milan! RIMS, the Foundation for Risk Management The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS-CRMP Stories RIMScast Canada — Episodes Now Live RISK PAC | RIMS Advocacy RIMScast on YouTube! RIMS Risk Management Magazine | Contribute | Q2 2026 Issue Now Available www.jeromemayne.com Upcoming RIMS-CRMP Virtual Workshops: RIMS-CRMP Exam Prep Workshop — Live In NY — Aug 27‒28! RIMS-CRMP Exam Prep | July 28‒29 RIMS-CRMP Exam Prep with PARIMA | Sept 1‒2 Full RIMS-CRMP Prep Course Schedule See the full calendar of RIMS Virtual Workshops   Upcoming RIMS Webinars: RIMS.org/Webinars "RIMS Student Series: Classroom to Career Part 1" | Sept 1 "RIMS Student Series: Classroom to Career Part 2" | Sept 9   Related RIMScast Episodes: "Reputation and Defense with Jeff McKissack" (TX Regional Session Leader) "Mid-Year Risk Roundup 2026 with Morgan O'Rourke and Hilary Tuttle" "Live From Texas 2025!" "Leadership Lessons with Major General (Ret.) Robert F. Whittle Jr., RIMS Texas 2025 Keynote" "Risk and Clarity with Huw Edwards, RIMS Texas 2025 Keynote"   Sponsored RIMScast Episodes: "48 Hours From a Storm: What to Do Before A Hurricane Strikes" | Sponsored by Global Risk Consultants, a TÜV SÜD Company (New!) "AI-Scale, Risk Ready: Engineering Controls for the New Data Center Boom" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Facing Into Risk: Navigating the New Risk Landscape" (New!) | Sponsored by AXA XL "Secondary Perils, Major Risks: The New Face of Weather-Related Challenges" | Sponsored by AXA XL "The ART of Risk: Rethinking Risk Through Insight, Design, and Innovation" | Sponsored by Alliant "Mastering ERM: Leveraging Internal and External Risk Factors" | Sponsored by Diligent "Cyberrisk: Preparing Beyond 2025" | Sponsored by Alliant "The New Reality of Risk Engineering: From Code Compliance to Resilience" | Sponsored by AXA XL "Change Management: AI's Role in Loss Control and Property Insurance" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Demystifying Multinational Fronting Insurance Programs" | Sponsored by Zurich "Understanding Third-Party Litigation Funding" | Sponsored by Zurich "What Risk Managers Can Learn From School Shootings" | Sponsored by Merrill Herzog "Simplifying the Challenges of OSHA Recordkeeping" | Sponsored by Medcor "How Insurance Builds Resilience Against an Active Assailant Attack" | Sponsored by Merrill Herzog "Third-Party and Cyber Risk Management Tips" | Sponsored by Alliant   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Manny Padilla!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Jerome Mayne, Ethics and Humorous Keynote Speaker Author of Diary of a White Collar Criminal RIMS Texas Regional Conference 2026 Keynote Speaker (Aug 11)   Production and engineering provided by Podfly.

Hunting A Serial Killer in Canada: Retired Toronto Police Talks About the Case That Shocked a Nation. From tracking one of Canada's most notorious serial killers to leading the heartbreaking investigation into the murder of an eight-year-old child, retired Toronto Police homicide detective Hank Idsinga spent three decades confronting humanity at its darkest. The Law Enforcement Talk Radio Show and Podcast social media like their Facebook , Instagram , LinkedIn , Medium and other social media platforms. Every homicide detective knows that one case can define a career. The Podcast is available for free on the Law Enforcement Talk Radio Show and Podcast website, also on Apple Podcasts, Spotify, YouTube, iHeartradio and most major podcast platforms. #LawEnforcementTalk #Free #Podcast #Radio For Hank Idsinga, there were several. Supporting articles about this and much more from Law Enforcement Talk Radio Show and Podcast in platforms like Medium , Blogspot and Linkedin. As a Retired Homicide investigator with the Toronto Police Service, Idsinga became one of Canada's most respected detectives. During a remarkable 30-year career, he investigated countless murders, managed some of the country's highest-profile homicide investigations, and ultimately became the Major Case Manager responsible for one of the largest murder investigations in Canadian history. The conversation is available on the Law Enforcement Talk Radio Show and Podcast website, Facebook, Instagram, YouTube, Apple Podcasts, Spotify, iHeartRadio, and most other major podcast platforms, where audiences continue discovering firsthand accounts from those who have lived them. Today, Idsinga joins the Law Enforcement Talk Radio Show and Podcast to discuss Hunting A Serial Killer in Canada, the emotional realities of homicide investigations, and the experiences that inspired his #1 National Bestselling Book, The High Road: Confessions of a Homicide Cop. The compelling interview is available on the Law Enforcement Talk Radio Show and Podcast Website, Facebook, Instagram, YouTube, Apple Podcasts, Spotify, iHeartradio and other major Podcast platforms, where audiences continue discovering extraordinary stories from the people behind the badge. Hunting A Serial Killer in Canada: Retired Toronto Police Talks About the Case That Shocked a Nation. A Childhood Promise Became a Lifelong Mission Some careers begin with opportunity. Hank Idsinga's began with tragedy. When he was just ten years old, he learned that his grandfather had been murdered during the Holocaust by the Nazis in World War II. That revelation changed his life forever. "From the age of ten, I knew I wanted to become a homicide detective." Rather than simply dream about police work, Idsinga dedicated himself to achieving that goal. Throughout his youth, he prepared for a career in law enforcement, eventually joining the Toronto Police Service. The episode is available across major platforms including their website, Apple Podcasts, Spotify, YouTube, with highlights shared across their Facebook, Instagram, and LinkedIn profiles. What began with patrol assignments eventually led him into homicide investigations, where his remarkable memory, analytical skills, compassion, and determination quickly earned the respect of fellow detectives and supervisors alike. Finding Answers for Families During Their Worst Moments Hollywood often portrays homicide detectives as emotionless investigators driven only by evidence. Reality is far different. Idsinga explains that homicide detectives do much more than process crime scenes and interview suspects. They also become the people responsible for delivering devastating news to grieving families. One moment they may be chasing a dangerous suspect. The next, they're standing on a family's front porch explaining that someone they love will never come home. "You have to investigate the crime, but you also have to care for the people left behind." That balance between relentless investigation and genuine compassion became one of the defining characteristics of Idsinga's career. Available for free on the Law Enforcement Talk Radio Show and Podcast website, also on Apple Podcasts, Spotify, Youtube and most major Podcast networks. Hunting a Serial Killer Who Terrorized Toronto Perhaps no investigation better demonstrates the complexity of modern homicide investigations than the hunt for one of Toronto's most notorious serial killers. Hunting A Serial Killer in Canada: Retired Toronto Police Talks About the Case That Shocked a Nation. Between 2010 and 2017, eight men, most with connections to Toronto's Gay Village, vanished. At first, the disappearances appeared unrelated. As investigators dug deeper, disturbing patterns began to emerge. The investigation quickly expanded into the largest homicide investigation in Toronto Police Service history. Multiple agencies joined the effort, including: Toronto Police Service (TPS) Ontario Provincial Police (OPP) Royal Canadian Mounted Police (RCMP) Numerous regional law enforcement partners Multiple specialized task forces As the Major Case Manager, Hank Idsinga coordinated an extraordinarily complex investigation involving hundreds of investigators, forensic experts, analysts, intelligence officers, and partner agencies. The pressure was immense. The community demanded answers. Families desperately wanted their loved ones found. The media closely followed every development. The Investigation That Finally Solved the Murders Years of painstaking investigative work eventually led detectives to Bruce McArthur, a self-employed landscaper. The Podcast is available for free on the Law Enforcement Talk Radio Show and Podcast website, also on Apple Podcasts, Spotify, YouTube, iHeartradio and most major podcast platforms. Investigators uncovered horrifying evidence. The remains of several victims had been concealed inside large planter boxes located on properties where McArthur had worked. McArthur ultimately pleaded guilty to eight counts of first-degree murder. He received a sentence of life imprisonment with no eligibility for parole for 25 years. For investigators, however, the arrest represented more than solving a case. It provided long-awaited answers for grieving families and brought an end to years of fear within Toronto's community. "Every victim deserved answers. Every family deserved the truth." Standing Before the Cameras Throughout the serial killer investigation, Hank Idsinga became the public face of the case. That responsibility required more than investigative skill. It required calm leadership. Every news conference carried enormous significance. Families were listening. The public wanted reassurance. Reporters demanded updates. Criticism surrounding aspects of the investigation intensified as the case unfolded, but Idsinga consistently appeared composed, compassionate, and professional while communicating difficult developments to the public. Hunting A Serial Killer in Canada: Retired Toronto Police Talks About the Case That Shocked a Nation. The Law Enforcement Talk Radio Show and Podcast continues bringing listeners real conversations from the front lines of crime, policing, trauma, survival, and healing. His ability to balance transparency with investigative integrity earned widespread respect throughout Canada. The Murder of an Eight-Year-Old Child While serial murder investigations receive national headlines, some of the most emotionally devastating cases involve children. Idsinga also served as the lead investigator in the murder of an eight-year-old child, a case that tested every investigator involved. Few crimes affect detectives more profoundly than those involving children. The emotional weight follows investigators long after the evidence has been processed and the courtroom proceedings conclude. "Child homicide investigations stay with you forever." Those cases remind detectives why every decision matters and why justice requires both determination and extraordinary attention to detail. What It Takes to Solve Homicides Television often portrays homicide investigations as quick breakthroughs driven by dramatic confessions. Idsinga explains that reality is far more methodical. Successful investigations depend upon countless hours of: Crime scene analysis Witness interviews Forensic science Intelligence gathering Surveillance Digital evidence Interagency cooperation Persistence Sometimes one overlooked detail changes everything. Sometimes cases take years. Sometimes detectives refuse to quit because families deserve answers. Those lessons form the backbone of Idsinga's investigative philosophy. From Homicide Detective to Bestselling Author After retiring from policing, Hank Idsinga chose to preserve those lessons in writing. His memoir, The High Road: Confessions of a Homicide Cop, became a #1 National Bestseller. The Book offers readers an honest look inside homicide investigations while revealing the emotional realities rarely discussed outside police circles. Hunting A Serial Killer in Canada: Retired Toronto Police Talks About the Case That Shocked a Nation. Supporting articles about this and much more from Law Enforcement Talk Radio Show and Podcast in platforms like Medium , Blogspot and Linkedin. Rather than glamorizing violence, Idsinga focuses on the human side of policing. Readers discover the victories. The heartbreak. The difficult conversations. The impossible decisions. And the tremendous responsibility detectives carry every day. The book has been praised for bringing authenticity to the true crime genre while honoring both victims and investigators. The Human Side of Homicide One of the strongest themes throughout Idsinga's career is empathy. He never viewed victims as case numbers. Every investigation represented someone's parent. Someone's child. Someone's friend. Someone whose family deserved answers. That perspective helped shape the detective he became and continues to influence the stories he shares today. The episode is available across major platforms including their website, Apple Podcasts, Spotify, YouTube, with highlights shared across their Facebook, Instagram, and LinkedIn profiles. "The investigation doesn't end with an arrest. Families carry that loss forever." Why These Stories Matter Today Public fascination with true crime, Social Media, streaming documentaries, and crime podcasts has never been greater. Millions follow investigations on Facebook, debate cases on Instagram, and listen through the Law Enforcement Talk Radio Show and Podcast website, Apple Podcasts, Spotify, YouTube, iHeartradio and other Podcast platforms. Hunting A Serial Killer in Canada: Retired Toronto Police Talks About the Case That Shocked a Nation. Yet few hear directly from the investigators who actually solved these cases. That is what makes Hank Idsinga's conversation so compelling. Rather than sensationalizing violence, he provides an honest look at the investigative process, the emotional cost of homicide work, and the professionalism required to pursue justice under extraordinary pressure. His remarkable career demonstrates that solving murders requires far more than intelligence. It requires patience. Compassion. Leadership. And an unwavering commitment to victims who can no longer speak for themselves. For anyone interested in policing, criminal investigations, or the realities behind some of Canada's most significant homicide cases, Hank Idsinga's interview offers a rare opportunity to hear firsthand from the detective who helped bring one of the country's most notorious serial killers to justice while serving victims and their families with dignity throughout an extraordinary Retired Homicide career. Listen to the Law Enforcement Talk Radio Show and Podcast on their website, Facebook, Instagram, YouTube, Apple Podcasts, Spotify, iHeartRadio, and most major podcast platforms. Be sure to follow us on X , Instagram , Facebook, Pinterest, Linkedin and other social media platforms for the latest episodes and news. Learn and get access to money saving tips and how to increase your net worth at www.LetSavings.com Download the Free Ebook about ways and tips to improve your health. You can get the ebook for free at www.LetHealthy.com Get the Free Clubhouse App, it is Drop In Social Audio. Think of it as your own talk radio show on your phone, and best of all it is free. Be sure to look for me and follow me, that's John J Wiley or @letradioshow you can do all that here. The Law Enforcement Talk Radio Show and Podcast social media like their Facebook , Instagram , LinkedIn , Medium and other social media platforms. You can contact John J. “Jay” Wiley by email at Jay@letradio.com , or learn more about him on their website . Find a wide variety of great podcasts online at The Podcast Zone Facebook Page , look for the one with the bright green logo. Be sure to check out our website . Hunting A Serial Killer in Canada: Retired Toronto Police Talks About the Case That Shocked a Nation. Attributions Amazon Wikipedia Simon and Schuster Facebook Facebook Group Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

AI is moving fast, but the real leadership test is not the technology. It is whether your culture can keep up without losing trust, clarity, and human connection. Nikki sits down with Regent Cornell, leadership expert, executive advisor, and longtime Fierce Conversations leader, to unpack what AI is revealing about the way we communicate, manage change, and lead people through uncertainty. Regent shares why AI adoption often fails when organizations skip the human side, from unclear expectations and fear of loss to over-reliance on tools that were never meant to replace real conversations. Together, Nikki and Regent explore how people-first leaders can create buy-in, preserve authenticity, strengthen accountability, and use AI as a powerful assistant without outsourcing the work that builds culture. This conversation is a timely reminder that innovation should never come at the cost of humanity.   Additional Resources: Connect with Regent on LinkedIn Learn more about Fierce Inc. Watch Gut + Science (and more) on YouTube! Connect with Nikki on LinkedIn Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Nikki's Key Takeaways: AI change requires trust, clarity, and human connection. People fear loss more than they fear change. Communication breakdowns quietly derail transformation efforts. Leaders must govern AI before it governs culture. Never outsource accountability, empathy, or tough conversations.  

AI is changing marketing faster than ever—but the companies winning aren't replacing people. They're learning how humans and AI work better together. In this episode, Clark Newby sits down with Michelle Killebrew, Founder & Chief Go-to-Market Strategist at Pegasus Strategy Company, to discuss why community, partnerships, and human expertise are becoming even more valuable in the age of AI.Drawing from her experience as a marketing executive, CMO advisor, and go-to-market strategist, Michelle shares why organizations need to rethink more than just AI tools. She explains how buyer behavior is changing, why strong positioning and brand reputation matter more than ever, and how businesses can adapt without losing the human qualities that create lasting competitive advantages.The conversation explores the rise of AI Engine Optimization (AEO), the growing importance of ecosystems and partnerships, the hidden costs of AI adoption, and why many organizations may need to revisit their ideal customer profile, messaging, and overall go-to-market strategy. Michelle also discusses why leadership, creativity, and collaboration remain uniquely human strengths that AI can't replace.Whether you're a marketing leader, founder, executive, or simply trying to understand how AI is reshaping business, this episode offers practical insights on balancing innovation with authentic human connection.-----CONNECT with us at:Website: https://leadtail.com/Leadtail TV: https://www.leadtailtv.com/LinkedIn: https://www.linkedin.com/company/lead...Twitter: https://twitter.com/leadtailFacebook: https://www.facebook.com/Leadtail/Instagram: https://www.instagram.com/leadtail/----00:00 – Introduction to Michelle Killebrew01:48 – Building Pegasus Strategy Company & The Human Side of AI04:39 – Why Community Matters More in the AI Era07:15 – The Human Skills AI Can't Replace12:07 – How Companies Should Rethink Go-to-Market Strategy16:55 – AEO, Brand Reputation & Winning AI Search18:53 – Why Businesses Need to Reevaluate Their Customers21:26 – The Hidden Costs of AI Agents & Automation27:17 – What's Overrated and Underrated About AI30:24 – Staying Human in an AI-Driven World32:26 – Where to Connect with Michelle Killebrew#b2bmarketing #b2b

We have entered yet another new era of content creation and it all leads back to human connection. One of the biggest and most underrated growth hacks on social media is bonding with your audience, and for a while people forgot the whole reason we are on social media to begin with. Well I think we've all realized what was missing and now we are looking for people to connect with and feel seen. And when we look at what's really working on Instagram right now, its content based on lived experiences, personal journeys, beliefs, and perspectives. Think less influencer and more insider, and that doesn't mean the end of influencers or that every single thing you share needs to be behind the scenes content, but it does mean that we want to see more from the people working behind the scenes.In this episode we'll be covering:Why sharing your inside perspective is going to change everything for content creation, we don't like to feel like outsiders, we want to experience an insider's perspective.Taking what you're already doing and things you see everyday that your audience doesn't, and turning it into content that changes your life.How to build trust with your audience through insider style content, when trust is at its lowest right now.Trade influencer style content for insider style content, with behind the scenes content that actually connects and builds trust. Why big corporations are paying their employees to create video content right now and what this means for content.Featured content in this episode:ShannonMcKinstrie: Starbucks is paying baristas to make TikToksJaneconnery: The content I want to seeEmmagrede: GRWM for WimbledonKathrynlturner: A look at some of my favorite productsHeycourtneymitchell: What I'm wearing at Anthropologie as a full time stylistRecommended episodes:Episode 97: We All Love Familiarity, Here's How to Create that Familiar Feeling in Your Content Episode 104: How to Create Viral Reels From Everyday Video ClipsEpisode 109: The Human Side of Content That SellsEpisode 119: Your Boring Life Moments are the Shortcut to SuccessEpisode 121: Discover What's Valuable Once You Start PostingSend a message!If you use the send a message option above, be sure to include your email address if you would like a reply! (Please allow 3-5 business days for a response)Join me in the Reels Lab!Love this conversation? Make sure to follow and subscribe so you never miss an episode.Connect with me on Instagram!

What really happens behind the scenes of an FBI investigation?Eric Robinson brings decades of firsthand experience in federal law enforcement, including 15 years as a SWAT operator, tactical and firearms instruction, Human Intelligence, national security, criminal investigations, informant recruitment, and terrorist interrogations.In this revealing conversation, Eric explains how FBI investigations unfold, how law enforcement officers are trained to engage dangerous subjects, and what it takes to make decisions when lives are on the line. He also opens up about award-winning federal cases, investigations involving exploited teenagers, and the emotional weight carried by those who serve in the field.Beyond the badge, Eric shares the human and spiritual principles that helped him navigate fear, pressure, morality, and purpose throughout his career.This episode offers a rare look at the gritty realities of federal investigations and the deeper lessons about leadership, faith, resilience, and justice.http://www.preachertobreacher.com/

In this episode of the HR Leaders Podcast, I had an inspiring conversation with Jennifer M. Bales, Chief Human Resources Officer at Shearwater Health, to unpack how HR leaders can build culture, scale talent, and use AI without losing the human behind the work.Jennifer shares how Shearwater Health is connecting values, frontline employees, clinical talent, leadership development, engagement data, and employee storytelling across the US, India, and the Philippines. With more than 5,000 employees in the Philippines alone, she explains why building one shared culture takes more than posters, surveys, or slogans.Most importantly, Jennifer explains why the future of healthcare work is not about replacing people with technology. It is about helping clinicians work at the top of their license, reducing administrative burden, strengthening leadership capability, and remembering that behind every metric is a real person.

Can a burned-out leader build a high-performing organization?In this episode of the MuuvWell Podcast, Kevin Winn and Wade Weatherholt explore the connection between executive well-being and workforce performance. Drawing on ideas from Arthur Brooks and their own experiences, they discuss happiness, burnout, purpose, and the habits that help leaders thrive.You'll discover why executive health isn't just a personal issue—it's a business strategy that influences culture, engagement, decision-making, and organizational performance. Whether you're leading a company, a department, or a team, this conversation will challenge you to consider one important question:If your team adopted your current habits, mindset, and approach to work, would your organization become healthier—or more burned out?Connect with MuuvWellLearn more about MuuvWell: https://www.muuvwell.comSchedule a discovery call: https://www.muuvwell.com/contactConnect with Kevin Winn on LinkedIn for more conversations on workforce performance, leadership, and organizational health.If you enjoyed this episode, follow the podcast, leave a review, and share it with another leader who could benefit from the conversation.Ready to Perform at Your Best?Tired of leading from the top while struggling with your own health, energy, and performance?The MuuvWell Executive Performance Program helps leaders improve their physical health, mental resilience, and leadership capacity through personalized coaching, movement, nutrition, recovery, and accountability—so they can perform at their best both at work and at home.Learn more about the MuuvWell Executive Performance Program: https://www.muuvwell.com/executive-performance

Today's guest is Kim Beene, Solution Sales Executive- Federal ITx at ServiceNow. Founded in 2003, ServiceNow is a leading enterprise cloud platform that enables organizations to automate, optimize and transform digital workflows across IT, HR, customer service and business operations. By connecting people, processes and technology on a single platform, ServiceNow helps businesses improve efficiency, eliminate manual tasks, enhance employee and customer experiences, and accelerate digital transformation at scale.Kim is a ServiceNow and IT Service Management leader with over 17 years' experience in the ServiceNow ecosystem and more than 20 years in ITSM. Kim played a key role in the growth of Highmetric (now NewRocket), supporting ServiceNow solution delivery, customer success and platform adoption. Passionate about empowering teams, improving processes and building strong client relationships, Kim combines deep technical expertise with the ability to translate complex technology into meaningful business outcomes.In the episode, Kim discusses:0:00 Her career journey from service desk analyst to 1,000+ ServiceNow implementations2:25 Helping Army and Air Force modernize projects and assets3:39 Why successful implementations require leadership, change management and clear goals5:41 Advice to create internal champions by using the platform from day one7:28 Why empathetic leadership builds stronger teams and lasting professional relationships11:06 Successful AI adoption depends on people, training and change management14:24 Her advice to believe in yourself and build a career that helps others17:19 Great leaders inspire others through empathy, learning and knowledge sharing19:50 Finding work/life balance to prioritize family, time and life's moments23:14 Excitement for ServiceNow growth, leadership and future opportunities

As the city that never sleeps, New York is no stranger to drama, and today's episode of Radio Night Live is no exception. A high-rise building in Midtown was evacuated due to a potential collapse, leaving many wondering about the fragility of life and the importance of faith. But amidst the chaos, our hosts take a step back to discuss the human side of travel, from the benefits of solo time to the importance of safety on the high seas. In this episode, our hosts delve into the world of travel, discussing everything from the rise of gluten-free cruises to the surprising benefits of taking time apart from your partner on vacation. They also tackle the topic of airline prices, which have skyrocketed due to the war in Iran, and explore the importance of being smart and safe while traveling, especially for young women. With a mix of humor and practical advice, our hosts offer a refreshing take on the world of travel and relationships. From the highs of a romantic getaway to the lows of a potentially disastrous cruise, our hosts cover it all. They chat with a travel expert about the benefits of gluten-free cruises and the growing demand for this type of vacation. They also discuss the importance of taking time apart from your partner on vacation, citing a recent study that shows couples who take time for themselves tend to be happier and more connected. So if you're looking for a fresh perspective on travel and relationships, tune in to this episode of Radio Night Live. Our hosts offer practical advice and real talk on the ups and downs of traveling and being in a relationship. Join us as we explore the world of travel and relationships, and discover the importance of taking time for yourself and being smart and safe on the road.

Melissa Van Hagan, CFM, IFMA Fellow is Director, Facilities & Corporate Real Estate at Hill Physicians Medical Group where she is passionate about collaborating to ensure that relevant stakeholders are kept appraised of progress and challenges while delivering appropriate level of detail for each audience. Mike Petrusky asks Melissa why she believes that building strong industry relationships and community through IFMA and events like World Workplace is essential for personal and professional growth in facility management. They explore how hybrid and remote work have dramatically reshaped the modern workplace, requiring adaptive approaches to space management and employee needs, acknowledging that change management depends on both leadership vision and the willingness of employees to embrace new ways of working. FM professionals must stay open-minded, strategic, and passionate, so Mike and Melissa share the encouragement and inspiration needed to be a Workplace Innovator in your organization! Connect with Melisaa on LinkedIn: https://www.linkedin.com/in/melissa-van-hagan-cfm-ifma-fellow-b2220314/ Learn more about IFMA: https://www.ifma.org/ Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

AI is not just changing the tools leaders use. It is changing how leaders think, learn, make decisions, and build confidence in their own capabilities.This episode is part of our 300th episode milestone series, “What It Takes to Keep Rising in an AI Era.”In this conversation, Charles Good sits down with Alison McCauley to explore one of the most important leadership questions of this moment: how do we use AI without losing the judgment, curiosity, and human capability that make leadership matter?Alison argues that many organizations are doing AI backward: investing heavily in the technology while underinvesting in the people, workflows, and cultural conditions required to turn AI into real value. Alison shares why curiosity matters, why engagement may be more important than ROI in the early stages, how productivity gaps are forming inside organizations, and why the best AI users treat the technology as a thought partner rather than an answer machine. You'll also hear why leaders need to keep their own thinking in the lead, what it means to become a “compounded human,” and the simple rule that can help you use AI without outsourcing your judgment.For more than two decades, Alison McCauley has helped organizations turn emerging technology into real human-centered value. She is a bestselling author, social scientist, and AI strategist advancing human potential globally. As a digital transformation strategist focused on human-centered technology adoption, she works at the intersection of AI, behavior, and strategy.Chapters:00:00 Celebrating Milestones in Leadership Conversations03:29 The Role of Curiosity in Thriving with AI06:29 Engagement Over ROI: The New Focus for Organizations09:11 Navigating the Learning Curve of AI11:56 Understanding the Emotional Landscape of Leadership14:30 The Dunning-Kruger Effect and AI Usage17:09 Building Mental Muscles: The Discipline of Thought20:22 Opportunities for New Graduates in the AI Era23:13 Compounding Benefits of AI Engagement25:48 The Human Element in AI-Driven Work28:43 Personal Growth Through Change31:08 Key Behaviors for Effective AI UsageSubscribe to The Good Leadership Podcast: [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠] | [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠] | [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠]LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/in/charlesagood⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Substack Channel (Outlearn to Outperform): ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠charlesgood.substack.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn Newsletter (The Outlearn Advantage): [⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe⁠⁠⁠⁠⁠⁠⁠⁠⁠]⁠The Institute for Management Studies

Episode 152: In this special compilation episode, Kyle Van Pelt and Jessica Perez revisit four conversations centered on one of the biggest challenges facing advisory firms today: scaling while maintaining exceptional client service. Anne McPhail shares why intentional leadership and culture create lasting organizations. Michael Vedders explains how thoughtful planning and advisor development lead to stronger firms. Tim Gavin explores the operational mindset required to build sustainable growth. And Sarah Simmer reveals how world-class client experience can be delivered consistently, even as firms expand. Together, these conversations highlight that sustainable growth isn't driven by technology alone—it's built on people, process, and purpose. In this episode: (00:00) – Intro (00:51) – Anne McPhail on building a culture that scales with the firm (04:33) – Michael Vedders on developing advisors for long-term growth (07:22) – Tim Gavin on creating operational excellence that supports scale (10:34) – Sarah Simmer on delivering white-glove client experiences at scale Links  Anne McPhail on LinkedIn Novare Capital Management Michael Vedders on LinkedIn NorthRock Partners Tim Gavin on LinkedIn MCF Advisors Sarah Simmer on LinkedIn Heritage Wealth Advisors Connect with our hosts Milemarker.co Kyle on LinkedIn Jud on LinkedIn Jessica on LinkedIn Subscribe and stay in touch Apple Podcasts Spotify YouTube Produce game-changing content with Turncast Turncast helps your company grow by producing top-quality content and fostering transformative conversations. We specialize in content generation, podcasting, digital strategy, and audience growth for fintech and financial services companies. Learn more at Turncast.com.

What do probation work and theoretical chemistry have in common? More than you might think. In this edition of RSI, we meet two remarkable Slovak women whose careers may seem worlds apart, yet both are driven by the same goal – helping people. Probation officer and author Alena Gulánová explains why justice should never lose its human face, while young chemist Viktória Pohorelská shows how curiosity, science and lifelong learning can improve lives and bring complex knowledge closer to everyone.

Title: AI Can't Replace This: The Human Side of Referrals Host: Michael J. Maher Description: In this special JAM session episode, Michael J. Maher leads a powerful conversation about the future of referrals, relationships, and real estate in a world increasingly dominated by artificial intelligence. While AI can help with tasks, content, data, and efficiency, Michael makes one thing very clear: the professionals who master human connection will be the ones who win. Real estate agents, lenders, and business owners who know how to build trust, manage emotions, create authentic relationships, and serve at a high level are not being replaced by AI anytime soon. During this episode, Michael and the Generosity Generation community discuss favorite strategies from "The Seven Levels of Communication", including PowerNotes, First and 10 calls, Connecting with Connectors, the Triangle of Trust, the "With One Exception" response, and the power of being authentic in a marketplace full of automation. You'll hear real stories from members who are implementing these strategies right now and seeing real results, including stronger relationships, deeper referral partnerships, renewed motivation, and significant business growth. This episode is a reminder that referrals are not built by algorithms. They are built through love, generosity, appreciation, consistency, and real human connection. (7L) Referral Strategies: PowerNotes First and 10 Calls Connecting with Connectors The Triangle of Trust Networking Event Mastery Special Offer: Join us in July for 7 Levels Mastery, a special book club and masterclass experience focused on implementing the most powerful strategies from Michael J. Maher's book, "The Seven Levels of Communication." For a limited time, new members can join RMA and participate in 7 Levels Mastery and SummerFest for just $19 in July. Go to 7LMastery.com to get started.

A Note from James:Mark Pincus is one of the true OGs of the internet. You probably know him as the founder of Zynga, the company behind FarmVille, Zynga Poker, and Words With Friends. Zynga was eventually acquired by Take-Two in a transaction valued at approximately $12.7 billion. Before Zynga, Mark started Tribe, one of the first social networks—before MySpace and Facebook. He has spent more than 25 years building, failing, and studying what gets millions of people to click, play, share, and come back. His new book, Life at the Speed of Play, inspired me to start coming up with new business ideas while we were still recording.What I really love is how Mark teaches people to copy like a master without looking like a copycat. He has a framework called “Proven–Better–New.” Start with something that has already been proven. Make it obviously better. Then isolate the new idea you want to test. It's one of the best systems I've heard for creating products people actually want.We talk about the early days of Facebook and MySpace, the failure of Tribe, the gaming industry, consumer psychology, AI coding, and how agents could eventually network and work for us while we're doing something else.I loved talking with Mark. I was still thinking about this conversation afterward—and I'm literally building businesses based on what I learned. His new book is called Life at the Speed of Play. Listen to this episode, and then read the book.Episode Description:Most founders begin with an idea and then spend months—or years—trying to prove that people want it. Mark Pincus thinks that process is backward.At Zynga, Mark's teams built “failure machines”: simple systems that allowed them to test hundreds of concepts before writing the code. They put unfinished ideas in front of real users, watched what people clicked, and refused to build anything until the demand was obvious. The objective wasn't to avoid failure. It was to make failure fast, cheap, and useful.Mark explains the framework behind that process: Proven–Better–New. First, study an existing success down to every screen, click, and design decision. Then identify one improvement that current users would immediately recognize as better. Only after that should a team add the unproven idea—the part most likely to fail.James and Mark also examine the problems facing today's consumer entrepreneurs. AI has made software easier to build, but distribution has become harder. People aren't searching for new apps, established platforms restrict organic growth, and algorithmic reach isn't the same as users actively sharing something with friends.Mark uses the failure of his early social network, Tribe, to explain why virality is not enough. Tribe grew quickly but lacked retention and trust. He ignored the communities users loved because they didn't match the business model he had already chosen. That painful mistake became the foundation for much of his later product philosophy.The conversation ends with Mark's current experiments: personal AI agents modeled after members of his family, a proposed work network built specifically for agents, an enterprise AI company called Hivemind, and the difficult decision to end a four-year passion project without abandoning the instinct behind it.This is a practical conversation about testing ideas, separating instinct from ego, learning from the past, and killing the wrong product before it consumes the right opportunity.What You'll Learn:How to build a failure machine: Test headlines, offers, videos, and fake doors before investing in a finished product.How to apply Proven–Better–New: Begin with a proven behavior, make one unmistakable improvement, and isolate the risky innovation.Why distribution is now harder than development: AI can generate a prototype quickly, but it cannot guarantee attention, trust, or adoption.Why Tribe failed despite rapid growth: Virality without retention, safety, and alignment with user behavior does not create a lasting network.How to copy without becoming a copycat: Study successful products at the pixel level, preserve what works, and innovate only where it matters.When to abandon an idea: Preserve the underlying instinct, but stop funding the particular expression of it when the evidence turns against you.How AI agents may change networking: Agents could eventually search for opportunities, exchange work, build reputations, and bring useful leads back to their users.Timestamped Chapters: [02:00] Finding the “OMFG” Moment [02:58] A Note from James [05:00] Build a Failure Machine Before Building a Product [06:25] Testing Demand With Fake Doors and Broken Links [08:08] Writing Copy That People Actually Notice [10:52] Test More Ideas in a Week Than the Industry Tests in a Year [11:53] Why Neglected Products Become Innovation Labs [13:26] How Mobile Apps Slowed Product Experimentation [15:09] Can AI Bring Rapid Testing Back? [17:08] Why Consumer Technology Feels Uninvestable [18:38] The 90/10 Rule for Investable Platforms [20:08] Why Nobody Downloads New Apps Anymore [21:20] Franchises, “Spicy New,” and Healthy Platforms [23:21] The Internet's Lost Cocktail Party [27:58] Why Tribe Failed While Facebook Won [30:26] Virality Without Trust or Retention [31:31] Ignoring What Tribe's Users Actually Wanted [33:22] Facebook, Raya, and Designing for Trust [35:03] Social Networks as Lead-Generation Engines [37:12] Facebook, Instagram, and the App Nobody Knew It Wanted [37:51] Net Promoter Scores and the Feeling of Quitting a Drug [40:25] Algorithmic Virality vs. People Sharing With Friends [42:00] Building Products That Help People Create [43:47] What Entrepreneurs Should Build With AI [44:54] The Proven–Better–New Framework [47:12] What “Obviously Better” Actually Means [48:25] Why “All New Fails” [50:23] Zynga Poker and the Power of Removing One Click [52:00] What AI Does Well—and Where Humans Still Matter [54:25] Picasso, Slack, and Copying the Past [55:11] Adding Fun to Boring Enterprise Products [57:39] The Moral Arbitrage of Killing Your Ego [57:58] How to Copy Without Looking Like a Copy [59:10] Why Old Internet Mechanics Keep Returning [01:00:16] Anonymous Social Apps With an AI Twist [01:01:17] Don't Invent a New Business—Reinvent a Big One [01:02:00] Test 20 Variants Before Building One [01:02:58] Mark's Frustrating Experiments With AI Coding [01:05:29] Creating a Personal Team of AI Agents [01:07:57] Killing a Four-Year Passion Project [01:09:29] The “Social Membrane” of the Agentic Internet [01:09:57] Building a Work Network for AI Agents [01:12:16] Hivemind and the Human Side of Enterprise AI [01:13:52] Missing Twitch—and Knowing Your Zone [01:15:06] Why the Gaming Industry Still Isn't Social Enough [01:16:30] Chess Ratings, Competition, and Mark's Daughter [01:19:19] Writing Life at the Speed of Play [01:21:18] Don't Chase Every New Technology Race [01:22:05] Final ThoughtsAdditional Resources:Mark Pincus and the BookLife at the Speed of Play — official websiteLife at the Speed of Play — HarperCollins — published June 23, 2026. Mark Pincus on X — the account Mark recommends for updates on his agent-network experiments. Mark Pincus on LinkedIn Mark's interview about open-sourcing Stem Studio Zynga, Games, and Product ExamplesZynga's company history — covers its launch as a Facebook poker project and the development of FarmVille, CityVille, and Words With Friends. Words With Friends FarmVille Take-Two and Zynga acquisition announcement — the transaction carried an enterprise value of approximately $12.7 billion. Tribe.net history — the early social network Mark analyzes as a major product failure. Raya — the private community Mark discusses as an example of building trust through curation. Grow a Garden on Roblox See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Everyone in publishing has their own love story with books, and today we get to hear from Emma Lowe, director of the London Book Fair (LBF). Emma and I will be discussing the importance of humanity and publishing, like creating inclusive spaces to support diverse reading needs and neurodivergent engagement. We also dig into the hot topic of AI and how AI intersects with the world of publishing.Emma shines a light on how LBF has integrated self-publishing into a traditional publishing trade show. Self-published authors have gained a huge amount of space in the publishing playing field, especially when traditional publishing methods are slightly less relevant for authors.Whether you're an aspiring author, a published author, a publishing professional of any kind, or somebody who's just publishing curious, you are sure to gain a lot from this conversation.With over two decades of experience spanning publishing, media, and events, Emma Lowe took up the role of director of LBF in July 2025. She began her career at RX working as head of sales for LBF, before spending nine years as commercial director at The Bookseller, followed by roles as publishing account director at GlassBoxx and head of events at HarperCollins. She is widely regarded as a careful, detail-oriented leader with a warm personality and deep roots in the UK publishing community.Get to know Ema:LinkedInLondon Book FairThe Alliance of Independent AuthorsTonies BoxBook recommendation:A Room with a View, by E.M. ForsterFollow me on:Instagram @stacyennisFacebook @stacyenniscreativeLinkedInYouTube @stacyennisauthorTo submit a question, email hello@stacyennis.com or join my email list http://stacyennis.com/join and fill out the form on the page.

In this episode of Workday Playdate, Erin sits down with Laurie Jadick to explore what it really takes to lead people through change in today's rapidly evolving workplace. With decades of experience in human resources, leadership development, and executive onboarding, Laurie shares why successful transformation is about people first.If you've ever struggled to help your team embrace new ways of working, this conversation offers practical wisdom and a refreshing reminder that human connection remains at the center of great leadership.Inside This Episode:Why Change Starts with Trust: Laurie shares why trust is the foundation of any successful transformation effort and how leaders can build credibility during times of uncertainty.The Human Side of Change Management: Organizational change often focuses on systems and strategy, but Laurie explains why understanding emotions, resistance, and individual experiences is equally important.Creating Meaningful Onboarding Experiences: Drawing from her extensive work in executive onboarding, Laurie discusses how intentional onboarding experiences can accelerate impact, strengthen culture, and set leaders up for long-term success.Leading Through Uncertainty: Erin and Laurie explore what leaders can do when they don't have all the answers and why transparency, curiosity, and adaptability matter more than ever.Why Learning Never Stops: The conversation highlights the importance of continuous learning, reinvention, and staying open to new ideas throughout every stage of your career.What to Do Now:Assess Your Change Communication: Think about a current change happening on your team. Are you communicating only the "what," or are you also addressing the "why" and the emotional impact?Schedule a Connection Conversation: Set aside time this week to check in with a colleague or team member not to discuss tasks, but simply to understand how they're doing and what support they need.Reflect on Your Learning Edge: Identify one new skill, mindset, or area of growth you'd like to develop over the next month and take one small step toward it this week.About the GuestLaurie Jadick is a seasoned human resources and talent leader with more than two decades of experience helping organizations navigate transformation, leadership development, and employee experience. Throughout her career, Laurie has led global learning, leadership, and onboarding initiatives for large organizations, with a particular passion for creating people-centered experiences that drive both business results and human connection. She currently serves as a leader at Publicis Sapient, where she focuses on executive onboarding and leadership integration, helping leaders thrive from day one. Laurie is known for her thoughtful approach to change, commitment to continuous learning, and belief that people are at the heart of every successful organization.Your FreebieHow do you lead through failure and uncertainty?Today's workplace demands adaptability, creative problem-solving, and leaders who can navigate uncertainty without freezing in perfectionism.This quick quiz will reveal your unique approach to failure and uncertainty, plus give you simple ways to strengthen your adaptability muscles and help your team thrive when things don't go according to plan.Connect with Laurie JadickLaurie's LinkedInConnect with Erin Diehl x improve it!Leadership Playground online membership communityErin's websiteErin's InstagramErin's TikTokErin's LinkedInimprove it!'s websiteimprove it!'s InstagramFor more information on improve it! visit www.learntoimproveit.com.

This week on Keep it Humane, we sit down with renowned dog trainer, behavior consultant, author, and speaker Melissa McCue-McGrath. Known for her wit, honesty, and practical approach to animal behavior, Melissa shares lessons learned from years of working with dogs and the people who love them.We discuss the realities of dog training, common misconceptions about canine behavior, and the challenges facing pet owners, shelters, rescues, and animal welfare professionals. Melissa also talks about her books, her podcast, and why understanding behavior is about much more than teaching a dog to sit.Whether you're an animal control officer, shelter professional, trainer, rescue volunteer, or devoted pet owner, this conversation is packed with insight, humor, and valuable takeaways.Join us as we explore the human-animal bond, behavior science, and the stories behind a career dedicated to helping dogs and their people succeed.

If you feel like you are boring, or your niche is boring, I need you to hear me: you are not boring. Those random and mundane life moments are exactly what we are craving on social media right now, and if you feel like you have nothing to say on Instagram, get out of the house, go for a walk, meet with a friend, read a news article and take note of what lights you up. Go do something interesting and talk about it. We see all this content on social media and it's so edited and perfect, sometimes we just need to feel something real. Our brains are dying for more mundane and boring, and to just connect with you over the silliest stuff.In this episode we'll be covering:The value of “boring” content and how seemingly mundane things from your day can actually be the key to more conversations.Remember how I've been begging you to document your day with photos and video clips? Now is the time to use it!How to get out of a boring content rut and find some inspiration in your day. Get outside your niche, your life isn't all business, we want to see and hear about your day.Sharing your journey helps connect with people who are on a similar path, or share the same values and beliefs. Featured content in this episode:grace_lanker: How to pick the perfect watermelonDoctora_edith: Unhinged things I've recommended as a pediatricianLaurennortonbeauty: The art of knowing when to stopHollydawnkuni: Your toddler does not care if the craft is aesthetic Shannonmckinstrie: The Anti-Edit EditRecommended episodes:Episode 103: Hot Take: We're Following Accounts Where We See a Reflection of OurselvesEpisode 104: How to Create Viral Reels From Everyday Video ClipsEpisode 106: Spark Conversations with Reels Your Audience Will Want To Respond ToEpisode 108: Why You NEED To Take Content Creation SeriouslyEpisode 109: The Human Side of Content That SellsEpisode 116: Easy Content Ideas for When You're Not Feeling CreativeSend a message!If you use the send a message option above, be sure to include your email address if you would like a reply! (Please allow 3-5 business days for a response)Join me in the Reels Lab!Love this conversation? Make sure to follow and subscribe so you never miss an episode.Connect with me on Instagram!

Guest: Seth Borenstein, Associated PressEvery day, new scientific discoveries shape the way we understand our world — from extreme weather to the changing climate. But most of us don't read scientific journals. Instead, we rely on journalists to translate complex research into stories that inform the public and help us make sense of what it all means. Today we're joined by Seth Borenstein, a veteran science reporter with the Associated Press who has spent decades covering everything from hurricanes and heat waves to the latest breakthroughs in climate research. Over the years, his reporting has helped bring critical science stories to audiences around the world. In this episode, we'll talk about how science journalism has evolved, how the media approaches reporting on Climate Change, and what it takes to translate complex science into clear, trustworthy stories for the public.Chapters00:00 Introduction and Guest Credibility01:43 How Seth Became a Weather and Climate Geek04:02 The Evolution of Climate Science Narratives07:47 From Uncertainty to Scientific Certainty11:53 Finding and Vetting Credible Scientific Sources16:04 The Role of AP and Wire Services in Science Reporting17:48 Break 118:16 Challenges and Opportunities in Science Journalism21:52 How Seth Finds His Experts25:03 Impact of Social Media on Climate and Weather Reporting27:57 Dealing with Disinformation and Misinformation28:39 Break 229:46 Memorable Stories and Impactful Reporting32:20 Embedded Reporting with Storm Chasers34:15 The Human Side of Weather Disasters36:55 Advice for Future Climate and Science Journalists39:25 Where to Find Seth's WorkSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.