Podcasts about listentrust

BIO: Craig Handley is an author of a best-selling book: Hired to Quit, Inspired to Stay: How Focusing on Employee Dreams Built an Exceptional Culture and an Unbreakable Company. He is a musician writing music for artists all over the world. STORY: Craig's company invested over a million dollars in software that was never used. LEARNING: Find a niche and concentrate on that. Review your financial statements monthly.   “If you're a company doing X, don't try to be a company doing everything else.”Craig Handley  Guest profilehttps://www.linkedin.com/in/craighandley/ (Craig Handley) is an author of a best-selling book: https://amzn.to/3VLgrS6 (Hired to Quit, Inspired to Stay: How Focusing on Employee Dreams Built an Exceptional Culture and an Unbreakable Company). He is a musician writing music for artists all over the world. He is a bit of a comedian who has done Stand Up on Broadway in New York City. Craig also moonlights as CEO of his company https://www.listentrust.com/ (ListenTrust), named #1 in Business Products and Service on Inc. Magazine's 500 and 5,000 lists. That company does about $150m in sales for their clients and answer 100's of thousands of C.S. lead generation calls. ListenTrust employs close to 1,000 awesome people, and Craig now runs a social media company called https://socialclose.com/ (SocialClose) that's gone from 0 to $600,000 in revenue in the past 60 days. Craig has cage-dived with great white sharks and rappelled down Table Mountain in South Africa, driven the Baja 500 trail in Mexico, and hiked through the jungles of Malaysia. In Iceland, he snowmobiled across a live volcano, swam in the Blue Lagoon, and dove in the famed Silfra Fissure, the only dive site in the world where your dive is in the crack between two continental plates. He is also the 85th civilian in the world ever to jump out of a plane from over 32,000 feet (HALO Dive)... out of respect; mosquitoes don't bite him. Craig hung out on Necker Island with Richard Branson, met Ringo Starr, and bumped into Paul McCartney (before security escorted him back to his table while trying to get a selfie.) And in Calgary, he had a scarf blessed while meeting the Dalai Lama (which he has since misplaced). He has partied with Akon, Snoop Dogg, and many other celebrities who asked him for his autograph (because they thought he starred in Vikings or Game Of Thrones, and he did not correct their thinking). He served five years in the U.S. Army infantry during the first Iraqi war, leaving with an honorable discharge. Handley studied voice and piano in college. He has written and produced hundreds of songs, from rap to pop to ballads to humorous parodies, and even opened for Coolio and hosted the Adult Entertainment Awards. He once turned down a record deal because it would have been “a pay cut” from his profitable businesses - and the required tour schedule didn't leave him enough time for his business or family. Worst investment everCraig owned a call center and was paying a lot for software licensing. He figured he could save money by building the company's own order entry platform. The company hired a team of five people to make this software. Each of them was getting paid around $70,000 a year. The programmers told Graig that the company needed to have a specific piece of software to integrate with the platform they were building. The software was at a discounted rate of $330,000 a year. This would save the company a million dollars yearly by not having to pay for a third-party platform. So Craig bit the bullet and paid the $330,000. That was about 14 years ago. To this day, nobody has ever logged in to that platform. Nobody integrated it. Nobody did anything with that software. So the company not only invested $330,000 in that product but also invested in five salaries that produced nothing. The company basically put almost a million dollars into building its own software that was never used. Lessons learnedLearn what...

About Craig Handley: Craig was one of original owners of Listen Up Espanol prior to the company rebranding to ListenTrust. He started with Client Integration, this role expanding to managing client relationships and vendor management. Craig also performs financial analysis for pricing and client profitability. Craig has fulfilled assignments and multiple roles within the company throughout the years and his skills include software development, project and program management. He has had his hand in all aspects of the company and is a great resource to everybody.Craig is a Maine native happily married to his wife Blessing for 11 years. Together they have 3 kids aged 10, 8, and 7. When not playing sports and enjoying various school activities, they enjoy visiting as many Maine lighthouses, forts, waterfalls and scenic hikes as Vacationland has to offer. In this episode, Nancy and Craig discuss: Proof that manifestation worksReminding people of their dream Supporting both those who stayed and those who quit Treating people as who they could be  Key Takeaways: Manifestation works, just write down what you want to achieve in life and the universe responds. Remind people of their dreams. Let them know that the sooner they get better at their job, the sooner they can get to their dreams - whether that's true advancing or quitting.Support the dreamers in your company that quit in order to pursue their passion but also invest on those whose dreams are achievable through staying in your company. Provide opportunities for them to turn their side hustle into a full-fledged career. Treat people like they're the billionaire champions that they could be because you don't know where they're going to be in a few years. The “loser” in front of you might end up surpassing you one day.  “If you listen to people, they will trust you and they become buyers… you have two ears and one mouth for a reason.” - Craig Handley Click on the link below to order Criag's book, “Hired to Quit, Inspired to Stay: How Focusing on Employee Dreams Built an Exceptional Culture and an Unbreakable Company”: https://www.amazon.com/Hired-Quit-Inspired-Stay-Exceptional-ebook/dp/B07H8PK6KJ Connect with Craig Handley: Twitter: https://twitter.com/CraigAHandley Website:  https://www.listentrust.com/ LinkedIn: https://www.linkedin.com/in/craighandley/Instagram: https://www.instagram.com/craighandley/ Try Our Proven, 3-Step System, Guaranteeing Accountability and Transparency that Drives RESULTS by clicking on this link: https://oneofakindsales.com/call-center-in-a-box/ Click on this link to download a FREE digital copy of The Inside Sales Solution: https://form.jotform.com/212374882793164 Connect with Nancy Calabrese:  Twitter: https://twitter.com/oneofakindsales Facebook: https://www.facebook.com/One-Of-A-Kind-Sales-304978633264832/ Website: https://oneofakindsales.com Phone: 908-879-2911  LinkedIn: https://www.linkedin.com/in/ncalabrese/ Email: leads@oneofakindsales.com

Name: Craig HandleyCurrent title: CEOCurrent organisation: ListenTrust/Social CloseCraig Handley has never been afraid of clowns. He likes clowns. Craig will tell you that he is handsome, humble, and smart, and people generally agree that “yes, he is a smart guy” and “no, winning 2nd place in the beauty contest in Monopoly does not make you handsome”. He wrote a best selling book called “Hired To Quit” so he's an author, but he really views himself as an entertainer and musician who moonlights as CEO of his 13M-15M dollar company ListenTrust which was named #1 in Business Products and Service (#27 overall) on Inc. Magazine's 500/5000 list and employs around 1,000 really awesome people.

Craig Handley is co-founder of ListenTrust. He's an expert in Hispanic Marketing, Direct Response Marketing, and Sales and Brand expansion, Handley is the CEO and founder of the hugely successful “Listen Up Espanol,” which was named #1 in Business Products and Service (#27 overall) on Inc. Magazine's 500/5000 list. Handley's businesses employ over 1,000 employees and have cumulatively done over 500 million in sales within the last five years to Hispanics in the USA. He started his professional career as a paperboy, winning a contest to go to Disney for most new subscribers at the age of 13, he followed up with 3 years of door-to-door insurance sales, where he again won the companies highest award 8 times. He worked in a call center in telephone sales and again was one of 3 employees (Out of 950) selling over a million dollars a year in product. A respected advisor for hundreds of brands, products, and services in almost every category, he has also contributed articles and been interviewed for leading marketing and business magazines, blogs and podcasts and he's spoken at conferences, company retreats, seminars, and private masterminds. He served five years in the U.S. Army infantry during the first Iraqi war, leaving with an honorable discharge. Handley studied voice and piano in college. He has written and produced hundreds of songs, from rap to pop to ballads to humorous parodies, and even opened for Coolio and hosted the Adult Entertainment Awards. In 2010 he turned down a record deal because it would have been “a pay cut” from his profitable businesses – and the required tour schedule didn't leave him enough time for his kids. A devoted family man, he danced his way into his wife's heart with his “running man” and his practiced rendition of “the worm” and is also the father of five and a boy named Josh. He believes that with faith and a little courage, anything is possible.

Leading nutritionist, award-winning author, and radio show host, Nancy Addison talks with Craig Handley, author of the best-seller “Hired To Quit, Inspired to Stay,” CEO and co-founder of ListenTrust (a bilingual translation call center service), CEO and founder of Listen Up Espanol, musician, song writer, adventurer, and veteran. They discuss ways to maneuver through life and business. They expand on the importance of faith and it's impact on our life. Nancy's site: www.organichealthylife.comOrganic Healthy Lifestyle Radio Show is broadcast live at 3pm ET Tuesdays on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). This podcast is also available on Talk 4 Podcasting (www.talk4podcasting.com).

  Leading nutritionist, award-winning author, and radio show host, Nancy Addison talks with Craig Handley, the author of the best-sellier “Hired To Quit, Inspired to Stay,” CEO and co-founder of ListenTrust (a bilingual translation call center services), CEO and founder of Listen Up Espanol, musician and song writer, and veteran.  They discuss  ways to maneuver through life and business. Craig provides ideas for changing our patterns, finding strength in the face of hardship, and creating a healthy relationship with our self and loved ones. They expand on the importance of faith and how it can impact our life. Nancy's: www.organichealthylife.com

There's no mystery that your network is your net worth, and the more you can connect with people who are more successful than you are, the better off you will be. You may want to connect with really high-level people but aren't sure how to provide them value. Today, we have Craig Handley, an entrepreneur, an expert at marketing, author of the Book Hired to Quit, and a musician. Craig is the CEO of ListenTrust that has a valuation of $15M; his business does $150M in sales for his clients/year; he has been able to connect with tons of successful entrepreneurs like Kevin Harrington, who is the original shark from Shark Tank, Billionaire Richard Branson, and friends with the CEOs of the biggest business masterminds in the world including War Room, Genius Network, and Maverick 1000. Craig also has had over 3 billion plays of his music online. That's the equivalent to having every person in Africa, India, and the United States all play his music once. By the end of this interview, you will feel inspired by what you can do with your life, you will have a better understanding of what it takes to grow your business and have fun while doing it, and you will get a closer look at what it takes to be successful. You can find Craig on all social media platforms @Craighandley

Our guest is not just Craig Handley. He is hard to describe but let me try. He is an author of a best selling book called “Hired To Quit”, he is musician writing music for artists all over the world, he is a bit of a comedian who has done Stand Up on broadway in NYC he also moonlights as CEO of his company ListenTrust which was named #1 in Business Products and Service (#27 overall) on Inc. Magazine’s 500/5000 list where they do about 150M in sales for their clients, and answer 100’s of thousands of CS calls and Lead generation calls and employs close to 1000 awesome people and he now runs a social media company called SocialClose that’s gone from 0 to 600K in revenue in the last 60 days.He's hung out on Necker Island with Richard Branson. He's met Ringo Starr and bumped into Paul McCartney before security escorted him back to his table while trying to get a selfie, and, in Calgary, he had a scarf blessed while meeting the Dalai Lama. He has partied with Akon, and Snoop Dogg and many other celebrities who asked him for his autograph. #socialmedia #podcast #applepodcast #spotify #spotify #stitcher #itunes #buzzsprout #liftyourstory #iamthatgal #thatgalwiththatguy #googlepodcast

Craig Handley is the Co-founder and CEO of ListenTrust, a bilingual call center services company which has been ranked multiple times on the Inc 500 and 5000 list. ListenTrust is currently doing about $150 million in sales for their clients and they answer hundreds of thousands of customer service calls and lead generation calls. It employs close to 1000 people working thousands of miles away in Mexico. Craig is also the author of the best selling book, Hired to Quit. Craig recently started a new business and in just 60 days took it to $600,000 in revenue despite being in the midst of the COVID-19 pandemic. He has also had crazy experiences like cage diving with great white sharks, jumping out of airplanes, and meeting and hanging out with famous people like Richard Branson and Paul McCartney. John Corcoran, host of the Smart Business Revolution Podcast interviews Craig Handley, Co-founder and CEO of ListenTrust, about what it takes to build a 1000 employee-strong company. Craig also talks about some of the crazy experiences he has had in life, his time in the army and his eventual transition into sales, and how he started and grew a new business to over $600,000 in 60 days. The post Craig Handley | Hanging with Richard Branson on Necker and Building a Great Culture at a 1000-Person Call Center Company appeared first on Smart Business Revolution.

Our next guest is Craig Handley. He is hard to describe but let me try. He is an author of a best selling book called “Hired To Quit”, he is musician writing music for artists all over the world, he is a bit of a comedian who has done Stand Up on broadway in NYC he also moonlights as CEO of his company ListenTrust which was named #1 in Business Products and Service (#27 overall) on Inc. Magazine's 500/5000 list where they do about 150M in sales for their clients, and answer 100's of thousands of CS calls and Lead generation calls and employs close to 1000 awesome people. He has cage dived with great white sharks and rappelled down Table Mountain in South Africa, driven the Baja 500 trail in Mexico, hiked through the jungles of Malaysia, and in Iceland he snowmobiled across a live volcano, swam in the Blue Lagoon, and dove in the famed Silfra Fissure which is the only dive site in the world where your dive is in the crack between two continental plates. He is also the 85th civilian in the world ever to jump out of a plane from over 32,000 feet (HALO Dive)... He's hung out on Necker Island with Richard Branson. He's met Ringo Starr and bumped into Paul McCartney before security escorted him back to his table while trying to get a selfie, and,in Calgary, he had a scarf blessed while meeting the Dalai Lama (which he has since misplaced). He has partied with Akon, and Snoop Dogg and many other celebrities who asked him for his autograph (because they thought he starred in Vikings or Game Of Thrones and he did not correct their thinking) He served five years in the U.S. Army infantry during the first Iraqi war, leaving with an honorable discharge. Handley studied voice and piano in college. He has written and produced hundreds of songs, from rap to pop to ballads to humorous parodies, and even opened for Coolio and hosted the Adult Entertainment Awards. He once turned down a record deal because it would have been “a pay cut” from his profitable businesses - and the required tour schedule didn't leave him enough time for his business or family... “don't get down, focus on the positive, seek out mentors… But really understand that being an entrepreneur means you are in for a rollercoaster ride and to try and enjoy the downs as much as you enjoy the highs. Try to understand what you can learn from the worst day of your life, don't just learn from the best days of your life. And that's the only way an entrepreneur is going to survive the emotional rollercoaster that you have from being an entrepreneur”…[Listen for More] Click Here for Show Notes To Listen or to Get the Show Notes go to https://wp.me/p6Tf4b-7FZ

Craig Handley is the founder and CEO of ListenTrust, the high-performance support partner for awesome brand experiences. As well as being an entrepreneur, Craig is also an author, speaker, musician and philanthropist.

Craig Handley has never been afraid of clowns. He likes clowns. Craig will tell you that he is handsome, humble, and smart, and people generally agree that "Yes, he is a smart guy" and "No, winning second place in the beauty contest in Monopoly does not make you handsome." He is an entrepreneur, which means so many things. He has done some speaking, some teaching, and mentoring. He is a philanthropist, having given away close to $1 million in the last seven years. He really views himself as an entertainer and musician who moonlights as CEO of his $13 million to $15 million company, ListenTrust, which was named #1 in Business Products and Services (#27 overall) on Inc. magazine's 500/5000 list and employs over 1,000 really awesome people. He believes in "living life like an extreme sport." As such, he has cage dived with great white sharks and rappelled down Table Mountain in South Africa, driven the Baja 500 trail in Mexico, hiked through the jungles of Malaysia, and in Iceland he snowmobiled across a live volcano, swam in the Blue Lagoon, and dove in the famed Silfra Fissure, which is the only dive site in the world where your dive is in the crack between two continental plates. He is the eighty-fifth civilian in the world ever to jump out of a plane from over 32,000 feet (HALO dive). He is bold. He pretended to be security in San Francisco to meet Richard Branson and wrapped a twenty-dollar bill around his business card during the meeting. He's since been to Necker Island several times and has been kissed by the billionaire entrepreneur as a thank-you for the twenty dollars. He is a champion of all men, based on his undefeated record when donning the sumo suit in Richard's famous Beach Olympics. He's met Ringo Starr and bumped into Paul McCartney before security escorted him back to his table while trying to get a selfie; and in Calgary, he had a scarf blessed while meeting the Dalai Lama (which he has since misplaced). He has partied with Akon, Snoop Dogg, and many other celebrities who asked him for his autograph (because they thought he starred in Vikings or Game of Thrones and he did not correct their thinking). In over twenty years of doing business, he has learned that you cannot grow a business beyond your own personal growth. This mentality has caused him to invest in growth, to seek out mentors, and in general to search for growth opportunities as if he is a broken man in desperate need of fixing (which he very well may be). He served five years in the US Army Infantry during the first Iraq war, leaving with an honorable discharge. Handley studied voice and piano in college. He has written and produced hundreds of songs, from rap to pop to ballads to humorous parodies, and has even opened for Coolio and hosted the Adult Entertainment Awards. In 2010 he turned down a record deal because it would have been "a pay cut" from his profitable businesses--and the required tour schedule didn't leave him enough time for his business or family. He has six kids (I know). Josh is the oldest and isn't biologically his, but does that really matter? Drew, Zachary, Rebekah (who will tell you she is the favorite), Allyson (who will also tell you Rebekah is the favorite but secretly believes she is), and finally little Lilly Rosa, a late but welcome addition to the party. He and his business partner are the founders of ListenTrust, a global award-winning organization in the call center industry. With over two decades of experience, they have been recognized by Inc. magazine's 500/5000 list and manage over a thousand employees in both the US and Mexico.

Today on Entrepreneur Effect we are joined by Craig Handley, the author of Hired To Quit Inspired To Stay. Craig structured his company, ListenTrust, with a culture that honors personal values, giving back, and allowing everyone to pursue their own dreams. With his book, Craig can help everyone do the same. In Hired to Quit, Inspired to Stay, he draws upon the trials he's faced to encourage other leaders to create their own ideal enterprises. With valuable lessons and indispensable advice, he'll show you not only how to establish a culture that inspires employees and customers, but how to survive and enjoy the bumpy business ride. Dush dives into the reason Craig wrote this book and how he developed this mentality into a winning formula. 

Craig Handley, CEO and founder of ListenTrust recognizes that society and business culture is changing. He looks at his business model and high performing employees from an entirely different perspective, where the main focus is helping his employees pursue their dreams and finding what makes their heart beat faster. Check out his latest and bestselling book, Hired to Quit. 

When building and growing your company, how important are your team members’ goals and core values? Do they need to be taken into consideration?   Joining Sam today in this episode of the Thought Leaders Business Lab Podcast is Craig Handley, the co-founder and CEO of ListenTrust, a call center with over a thousand team members, based in Mexico. Craig shares the importance of having a workplace culture where everyone can connect, dream, and help each other reach their goals. He believes that alongside achieving business growth, entrepreneurs should support their employees in chasing their dreams. Discover why this entrepreneur hires staff, and trains them to quit. For full show notes and links, visit: https://samanthariley.global/podcast/24/

We all know that call centers have some of the highest turnover rates for a given industry, 29 percent in fact (according to a 2016 Contact Decision Makers’ Guide). This figure is significantly higher than the 10% benchmark that most businesses and/or industries regularly aim for. Meet entrepreneur Craig Handley, a call center co-founder who is defying the grim industry statistics. With persistence and a lot of dedication, this modern, proud, and very humble entrepreneur has not only grown his call center business from 20 agents to over 1,000 (in both the US and Mexico), but also, he’s managed to significantly reduce turnover rates by implementing a very unconventional approach. This week on Trusted Counsel’s podcast show “In Process: Conversations about Business in the 21st Century,” we interview Craig Handley, co-founder of ListenTrust, an industry leader for English and Spanish Language call center services in the United States and Mexico. During the course of the podcast, entrepreneurs, business owners and C-level executive will learn: How Craig went from call center agent to building his own world class call center Culture building strategies that work Why Craig trains his employees to quit! How he saved his company from the brink of bankruptcy Advice for failing businesses Want to learn more about ListenTrust and their approach to outsourced call center services? Visit their website at http://www.listentrust.com/ Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone.  

In this episode of The Alden Report, Michael is joined by Craig Handley, fellow entrepreneur and CEO and Founder of ListenTrust (formerly “Listen Up Español”) which was named #1 in Business Products and Service and #27 overall on Inc. Magazine's 500/5000 List. An expert in Hispanic Marketing, Direct Response, and Sales and Brand expansion, Handley's businesses employ over 1,000 employees and have collectively done over $500 million in sales within that last five years.

Direct response brands who ignore the phone do so at their own peril. But using a call center can be tricky. Do it right and it will add another zero to your revenue numbers. Do it wrong and it can crater your entire business. That's why I invited Craig Handley on the show today to speak about how to do it right and how to do it big. He's an expert in Hispanic/Direct Response Marketing, Core Values, Sales/Brand expansion, & Strategy and the CEO and founder of “ListenTrust.com,” named #1 in Business Products & Services (#27 overall) in Inc. Magazine’s 500/5000 list. They employ over 1,000 employees & have cumulatively done over 500M in sales within the last 5 yrs. He advises 100’s of brands, products, & services.I’ve contributed articles & been interviewed for marketing & business magazines, blogs & podcasts, & spoken at many events.