Podcasts about verism

Register here to win an "Introduction to ESM" book: https://bit.ly/3RMDADo! Same as every year, December arrives with trends, predictions, and the need to try to take a glimpse at the future. For the IT industry in particular, 2023 brought several changes – and a few game-changers. The eruption of AI is clearly a hot topic, and we have also witnessed a more profound shift towards experience, as well as a focus on capabilities and measuring value. And since we're not fortune-tellers, we brought a panel of experts to reveal what's in store for 2024 in the IT Service Management world. Should we be prepared for another groundbreaking innovation? Is there something else we need to prepare for? Only time will tell – but you can listen for some spoilers and predictions! Rob England, Claire Agutter, and Mark Smalley join Matt Beran to discuss the future of Service Management, specifically focusing on IT and other shared service functions. Formerly known as “The IT Skeptic”, Rob England is an active contributor to ITIL Service Strategy, The Unicorn Project, The Agile Manager, Open Management, The DevOps Handbook, a lead author of the VeriSM digital framework. Claire Agutter is currently the Director at ITSM Zone and Scopism. She's a Service Management trainer, consultant, author, and Chief Architect for VeriSM. She was recognized as an HDI Top 25 Thought Leader in 2018 and 2019 and was nominated as one of Computer Weekly's 50 Women in Tech. Self-defined as The IT Paradigmologist, Mark Smalley is an ITIL author and co-author, IT Management consultant and trainer, advisor, and former ambassador of organizations such as DevOps Agile Skills Association and ASL BiSL Foundation.

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ITSM is all about serving the people. And that counts for both sides of the equation. IT industry veteran James Gander walks us through the power of simulations in ITSM training and service desk environments. He highlights their ability to encourage communication and collaboration amongst teams, and real-life experiences over pure books and theory. He also shares some recent projects, such as The Project Phoenix and MarsLander, and examples of remote simulations. James Gander has over 30 years working in the IT industry. In 2010 he left full-time employment and started serving as Managing Director of Gander Service Management. He worked in the past in many IT roles at different companies like Xansa, Waikato District Health Board, Genesis Energy, the University of Auckland, Northpower, and Carter Holt Harvey. James is also a contributor to VeriSM and has made appearances on other IT media channels, like The ITSM Crowd, Karen Ferris's Conversations, and more.

David Barrow, an all-round passionate and expert on the matter, discusses with our host the guiding principles of ITIL 4, where understanding how to co-create value is central. We examine why it's time to enable IT teams to work with suppliers and customers to deliver value, and why value creation must be extensively integrated into organizations and their supply chain. Then we look into a few practical ways to start applying this in your organization. Finally, David gives us a small sneak peek into some concepts described in his new book. David Barrow is an IT professional, with 30 years of experience working with IT across multiple industries, and the recently published author of ‘Co-creating value in organizations with ITIL 4‘. He is an ITIL 4 Strategic Leader recognised by BCS, The Chartered Institute for Information Technology, as a Chartered IT Professional and Fellow. He is also a Contributor to VeriSM's Service Management for a Digital Age. David worked as a Service Desk Analyst at IBM, where over the eight years he was there, became a process owner. Since then, he has taken on different roles that go from Business Relationship Management to Service Delivery Management at Fidelity Cab Gemini, and Rackspace. His consulting experience is also quite broad with roles in Design and Enterprise Service Management.

Martine Hauwert ontving het bedrijf EXIN tijdens Let's Talk Business International. EXIN is opgericht als initiatief van het Ministerie van Economische Zaken en heeft tot taak het maken van een examen voor de opleiding ‘Automatisering en Mechanisatie van de Administratieve Informatieverwerking'. Sindsdien heeft EXIN professionals ondersteund met verschillende IT-standaarden, waaronder ITIL®, PRINCE2® en ISPL. Momenteel richt EXIN zich op het inspelen op moderne markttrends met certificeringen zoals AgileScrum, DevOps, SIAM, VeriSM, Security en technologieën zoals AI en Blockchain. EXIN heeft bijna 3 miljoen mensen over de hele wereld gecertificeerd. In 2021 nam Software Improvement Group (SIG) EXIN over, waarmee de cirkel tussen mensen, processen en technologie werd gesloten. Martine Hauwert ging in gesprek met Bessie Schenk, VP of Global Marketing; Stephanie Verhulst, VP Revenue; en Wouter Knigge, CTO bij EXIN. EXIN was founded as an initiative of the Ministry of Economic Affairs and tasked with creating an examination for training in the ‘Automation and Mechanization of Administrative Information Processing'. Since then, EXIN has supported professionals with several IT standards including ITIL®, PRINCE2® and ISPL. Currently, EXIN focuses on responding to modern market trends with certifications such as AgileScrum, DevOps, SIAM, VeriSM, Security, as well as, technologies including AI and Blockchain.  EXIN certified nearly 3 million people around the globe. In 2021, Software Improvement Group (SIG) acquired EXIN, closing the loop between people, processes, and technology. Martine Hauwert spoke with Bessie Schenk, VP of Global Marketing; Stephanie Verhulst, VP Revenue; and Wouter Knigge, CTO at EXIN. In het radioprogramma Let's Talk Business gaat het uiteraard over de business, maar vooral ook over de persoonlijke visie en de ambities van de hoofdgast. Er wordt teruggeblikt, vooruitgekeken en er worden persoonlijke ervaringen gedeeld. Wat ging er goed, wat zijn leerpunten en hoe ziet de business er over vijf jaar uit. Dit alles in een één uur durend radioprogramma, met lekkere muziek en onder de enthousiaste (bege)leiding van presentatoren Martine Hauwert, Fabienne de Vries, Ron Lemmens, Folkert Tempelman, Robert Denneman, Rick van Velthuysen en Koen Bugter.  Voor internationaal opererende bedrijven is er ook Let's Talk Business International. Deze uitzendingen zijn Engels- of anderstalig. Ken je zelf ondernemende mensen die je graag in de uitzending zou willen horen? Laat het ons weten via info@newbusinessradio.nl of tweet het via @newbusradionl Let's Talk Business hoor je elke werkdag tussen 10:00 en 11:00 uur op New Business Radio. Let's Talk Business wordt mede mogelijk gemaakt door Baaz.nl

It's more and more common for companies to work with multiple suppliers of services. But how can they make something cohesive out of the diversity? Claire Agutter shares the fundamentals and benefits of working with sourced services and using a SIAM approach to manage them. Claire Agutter is currently the Director at ITSM Zone and Scopism. She's a Service Management trainer, consultant, author, and Chief Architect for VeriSM. She was recognized as an HDI Top 25 Thought Leader in 2018 and 2019 and was nominated as one of Computer Weekly's 50 Women in Tech.

It sounds nice to say, using Dostoevsky's words, that beauty will save the world. But is this claim true? If so, in what sense is it true? What even is beauty? And what would it mean for it to save the world? This week, we welcome Dr. Lionel Yaceczko back to HeightsCast to discuss beauty: what it is and what the Western tradition can tell us about it. Today's episode is rooted in a previous discussion we had with Dr. Yaceczko, in which he spoke with us about Western civilization. In that episode, we considered what Western civilization is and why it is still worth studying today. This week, we look at one reason why the study of the West is a fruitful endeavor: it can help us better appreciate beauty.  As we hear from Dr. Yaceczko, beauty consists in the marriage of order and surprise. It is the fruit of keeping the commandments and breaking the conventions. As such, seeing part of a beautiful work of art first invites our prediction—there is order and we can discern it—and then astounds our expectation—but that order is not mere slavish repetition. Whenever we find beauty in this world, we glimpse eternity. Each glimpse spurs us on to find the fullness of that beauty, which is our perfection and which will surpass all predictions: eye has not seen, nor ear heard what has been prepared for those who truly love. And when, God-willing, we find that Beauty—or perhaps, better yet, when He finds us— we will finally be at home. And yet, if our intuition about beauty here is on track, then we will forever be astonished with Whom we find. Chapters  2:33 What is the classical style?  2:53 From the web 2:43 Neoclassical architecture in D.C. 6:33 Balance and classical architecture 8:15 What is beauty?  11:44 On forms and the form 13:18 Can we have a common conception of beauty?  14:07 Subjective aspects of beauty 15:00 Beauty as movement toward the final cause 16:10 Use and abuse  17:28 Personal taste and beauty 19:17 What is nature? 20:18 Ancient philosophers against nature 21:38 Beyond mere accidental arrangement: objective nature 23:08 Beauty: the balance of order and surprise 24:05 Chesterton's Manalive 27:03 How does beauty relate to happiness? 28:11 The philosopher as teacher of happiness 29:38 The spontaneity of beauty 31:00 Lessons from Classical sculpture: a brief introduction 32:14 Contrapposto and the movement toward perfection 34:23 Verism 35:03 Architecture 38:43 Beauty and the liberal arts Also on The Forum  A Study for All Seasons: Lionel Yaceczko on the Western Tradition with Dr. Lionel Yaceczko What Is the Difference between Free Time and Leisure? by Joe Bissex Five Fruits of a Poetic Education by Nate Gadiano The Way of Encounter by Joe Breslin Matter and Form, Substance and Accidents by Michael Moynihan Additional Resources  The Making of Europe: An Introduction to the History of European Unity by Christopher Dawson Beauty: What It Is and Why It Matters by John-Mark L. Miravalle The Idiot by Fyodor Dostoevsky  Manalive by G. K. Chesterton

What is, what isn't, what should be and what shouldn't be service management. Join Matt on a philosophical chat about IT with the former IT Skeptic - yes, we asked what happened with our favorite blog (and he answered!). Rob England is known for contributing to ITIL Service Strategy, The Unicorn Project, The Agile Manager, Open Management, The DevOps Handbook, and as the lead author of the VeriSM digital framework. Founding groups like itSMF New Zealand and WellyBAM (Business Agility Meetup), Rob connects IT professionals across regions and continents. Working with Dr. Cherry Vu as part of their consulting team for Teal Unicorn, they change organizations and leadership with a myriad of business challenges.

Nikolaj from Cold Night For Alligators, a Danish progressive metal band, is on the Chord Progression Podcast today. We talk about the bands new album, The Hindsight Notes, releasing on February 4th. We dive deep into how Covid impacted the release of the album, how the pandemic added to the significance of the album's themes, and look into some of the songs to show their alternative and forward thinking approach to progressive metalcore. If you are a fan of Swan Songs by The Plot In You, this is one you won't want to miss.   Find Cold Night For Alligators Online: Facebook: https://www.facebook.com/cnfaband Instagram: https://www.instagram.com/cnfaband/ YouTube: https://www.youtube.com/channel/UCuaYU4z1H3hDl6rhmErvr6Q Website: http://coldnightforalligators.com Merch: https://coldnightforalligators.bandcamp.com Danish 2022 Tickets: https://linktr.ee/PrimeisComing Spotify: https://open.spotify.com/artist/2iFIkdC4XNYlTdFSnaYPo4?si=9CnX_n3gSnW94N_7mb4fyA Apple Music: https://music.apple.com/us/artist/cold-night-for-alligators/1033131421   Thank you to our sponsor Custom Debuts: http://fluroes.myshopify.com/discount/CPP10 Use code CPP10 for 10% off your order.   Thank you to our sponsor FNX Fitness: https://fnx.grsm.io/msotdrocks USE CODE "MSOTD" FOR 15% OFF YOUR ENTIRE ORDER!   Follow us on social media!   Facebook: https://www.facebook.com/chordprogressionpodcast   Twitter: https://twitter.com/cppodofficial   Instagram: https://www.instagram.com/chordprogressionpodcast/   YouTube: https://youtube.com/channel/UCqRKZCDMcFHIYbJaLQMfDbQ   Chord Progression Podcast (Spotify): https://open.spotify.com/show/53XWPGrIUvgavKF5Fm6SLk   Chord Progression Podcast (Apple Podcast): https://podcasts.apple.com/us/podcast/chord-progression/id1454876657   Chord Progression Podcast (Amazon): https://music.amazon.com/podcasts/b8dad803-444c-4a73-8aa5-67b4fc43f4ba   Chord Progression Podcast (iHeart Radio): https://www.iheart.com/podcast/269-chord-progression-70632531/   Podcast Webpage: https://mysongoftheday.com/my-song-of-the-day-rock-2000-today/chord-progression-podcast/   Intro: (0:00) Covid's impact on the album release: (4:16) How they've built and audience at home & abroad: (11:09) Reflecting on their accomplishments & growth: (19:45) How "The Hindsight Notes" gained more significance because of the pandemic: (23:50) Not taking Live Music for Granted: (34:55) Deep Dive into "Nostalgic": (42:10) Deep Dive into the Sax Solo on "No Connection": (51:32) Deep Dive into the flow on "Verism": (1:04:05) Why You Should Check Out "The Hindsight Notes": (1:16:01) Closing It Out: (1:22:56)

Giarte Podcast | De toekomst van ITIL | Marco Gianotten in gesprek met Mark Smalley Met thought leader Mark Smalley praat Marco Gianotten in de podcast van Giarte over de toekomst van ITIL. Het debat over de relevantie van ITIL is zo oud als de weg naar Rome. Feit is dat de 'IT Infrastructure Library' wereldwijd het meest gebruikte referentiekader is voor het beheer van complexe IT-omgevingen. Dat gooi je niet zomaar weg. Hoe ziet de verbinding tussen ITIL en agile eruit? Wie beter dan Mark Smalley, auteur van het boek annex de ITIL4 module; 'High Velocity IT', om de symbiose toe te lichten. Waarde en co-creatie zijn volgens Mark de verbindingsankers. Nu IT-organisaties de rol van 'digital services provider' krijgen, is dit het moment om na te denken wat 'the best of both worlds' is. Het mooie bij ITIL4 is dat de exclusieve focus op processen is losgelaten en de bredere dimensies van servicemanagement centraal staan. Naast processen (gericht op waardestroom) zijn er nog drie dimensies: partners en leveranciers; organisatie en mensen en informatie en technologie. - Mark Smalley - Speaker at Smalley.IT Mark Smalley schrijft, spreekt en bouwt bruggen vanuit zijn eenmanszaak Smalley.IT in Ouderkerk aan de Amstel. Zijn achtergrond is in managed application services en hij heeft een brede belangstelling voor alles rondom digitale dienstverlening. Mark heeft recentelijk bijgedragen aan de ontwikkeling van Giarte's XLA Academy. Hij heeft meegeschreven aan frameworks zoals ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL en VeriSM en heeft erover gesproken in meer dan dertig landen. Zijn laatste boek was ITIL 4 High-velocity IT, bedoeld voor organisaties die strategisch gebruik maken van digitale technologie. - Marco Gianotten - Oprichter van Giarte In de wereld van IT zou het moeten gaan om de impact van technologie op mensen en business. Aan 'helaas pindakaas' heb je niets. Giarte ontwerpt, meet, verbetert en verankert klantbeleving en waardesturing. We zijn grondlegger en aanjager van XLA als mindset, skillset en toolset. Meer weten? Bezoek onze website, of volg onze LinkedIn pagina.

Special guest: Claire Agutter Claire Agutter is a service management trainer, consultant and author. She is the director at ITSM Zone, providing accredited eLearning in ITIL, DevOps, BRM and more, and also at Scopism, publisher of the SIAM Foundation and Professional books. In 2018, 19 and 20 she was recognised by Computer Weekly as one of the 50 most influential women in tech, and in 2017, 18 and 19 she was recognised as an HDI Top 25 Thought Leader. Claire is the host of the popular ITSM Crowd YouTube channel, and Chief Architect for VeriSM. https://twitter.com/ClaireAgutter https://www.linkedin.com/in/claireagutter/ https://www.youtube.com/channel/UCO1-auh6FwgROoXy--ozOMg ITSM recap What is the state of the art for ITSM? Where did it come from? What do we mean when we say “ITSM”? Everything started with ITIL (and Prince), now it's more about lean IT. “Everything we wrap around tech to make it do what we want for the organisation” Problem: Thinking about people like software, “how do we upgrade our people” “This will shock no one in #ITSM but having attended a lot of virtual events, my conclusion is...it's not about the #technology, it's about the people. Organisation, communication, community are what really matter” https://twitter.com/ClaireAgutter/status/1333450454790000642 ITSM and DevOps How relevant is ITSM if everyone is off being agile? Tribalism, guardrails Scope of service management — applies more to supply chain than consumers ITSM in the cloud How does moving to the cloud affect ITSM? Does it increase or decrease the need for process? SIAM for integration and management of many suppliers Geo differences: big in EMEA, APJ, but nothing in US/CA IPaaS integration platform as next step in evolution from swivel-chair approaches, through RBA, to RPA and beyond Should startups implement ITSM? Should large established enterprises model startups’ agility? More from Claire 2020 has accelerated digital transformation beyond all expectations. As well as coping with a crisis, we need leaders and teams who can create the organisation of the future. ITSM Zone has been helping companies build their digital skills for more than 10 years - and all of our training is online. Visit itsm.zone and see our full catalogue including Agile, DevOps, ITIL, VeriSM and more. Follow the show on Twitter @Roll4Enterprise or on our LinkedIn page. Please send us suggestions for topics and/or guests for future episodes!

Episode 25 of SPOCcast is an interview with Claire Agutter. Claire is the lead tutor of ITSM Zone, an organisation that specialises in best practice e-learning. Claire is also director of Scopism, and was lead architect for VeriSM, an approach for managing the digital organization. Claire is one of HDI’s top 25 thought leaders for 2020. Scopism: https://www.scopism.com/ ITSMZone: https://itsm.zone/ The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2020 HDI, all rights reserved.

An interview with Doug Tedder, consultant and trainer, about Enterprise Service Management, the VeriSM™ approach, the value of training, and more. This podcast is copyright The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.

Phyllis Drucker talks about including the ability to fail, VeriSM™, continuous learning, business partnership with IT, Enterprise Service Management, Information Security, and more, including her sessions at HDI 2019 Conference & Expo http://bit.ly/2VmfZtv The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.

Um die Zauber der Weihnachtszeit noch etwas aufrecht zu erhalten, habe ich heute die ITSM-Weihnachtsgeschichte für Dich. Wenn ich daran denke, dass VeriSM im November gelauncht wurde und ITIL4 vor der Tür steht, wird es Dein Schaden nicht sein, wenn Du jetzt weiter hörst. Die Geschichte darf Dich und mich daran erinnern, wofür Werkzeuge da sind.

Ende letzten Jahres wurde mit viel Aufwand ein neues Framework für Service Management vorgestellt: VeriSM. Ich habe lange darüber nachgedacht, wie ich dazu stehen möchte.In dieser Folge gebe ich Dir einen Überblick zu VeriSM und erzähle Dir, was das Ergebnis meiner Gedanken ist.