The Everyday Salon

Adrian and Addison join Lauren to discuss Tangerine's recruiting strategies for 2022. Getting new talent into the salons hasn't always been the struggle it is today, so it is about time we revisit the recruiting drawing boards. Listen in to hear how our newest team member, Addison Miller, is tackling those challenges head on to help track down the best talent in the DFW cosmetology institutes. Follow for podcast updates & professional tips for behind the chair! instagram.com/tangerinesalonpro

This week, Brandon and Lauren chat with master level stylist, Adrian on the why and how Tangerine is instilling a salon wide price increase in the new year. 2021 has brought ups and downs but across the board, life is more expensive and the salon has to follow suit.Follow us and stay up to date on our professional instagram feed at instagram.com/tangerinesalonpro

Physical touch was our number one way to connect with guests until the shelter in place of 2020  ripped it away in a matter of days. Lauren discusses with Sarah Heng, a Dallas Tangerine stylists and Meditation Coach, on how to reconnect with your guests while navigating the emotional toll of everyday salon life. Sarah Heng instagram : instagram.com/prismaticmuse

Lauren and our District Manager, Cierra Starnes, discuss this week how many companies are struggling to hire on new candidates, Tangerine included. Learn more about our hiring process and how we have had to reinvent the wheel to get new, quality applicants through our doors. 

Tangerine Salon has been through many different eras when it comes to our dress code. Starting from the beginning days of no dress code and ending with our current standards, listen as Brandon and Lauren breakdown the why behind a company wide dress code. 

Join Lauren and Adrian as they discuss learning difference with Aveda educator Todd Faulk. Todd has personal experience coping with learning differences and supports hundreds of students start their cosmetology careers.  

Lauren and Adrian chat about how redos have become much more intense post pandemic. Join us for a deep dive into how we handle redos, and how we can pivot to offer exemplary customer service while weeding out freeloaders. tangerinesalon.nettangerinesalonpro.com@tangerinesalonpro@tangerinesalons

This week Brandon & Lauren talk with new Tangerine stylist Jessica Brown. Jessica moved from California to Dallas during Covid and explains how she went from no clientele to a three month waitlist in only 9 months on the job.Jessica's InstagramTangerine Salon InstagramTangerine Salon PRO

In this episode, Brandon & Lauren talk about the experience of a Hollywood production to take over your salon to film a reality show.As the "Official Salon of the Dallas Cowboys Cheerleaders" one of our perks is to film the makeover day for "Making the Team" in our salon that gets millions of views.One of our biggest surprises was the Covid regulations the TV industry has and how we had to negotiate out of our hairdressers wearing both masks and face shields during filming. Tangerine Salon on CMT "Making the Team"Tangerine SalonTangerine Salon PROTangerine Salon on InstagramTangerine Salon PRO on Instagram

Join Brandon & Lauren as they discuss the best metrics for a bird's eye view of how a hairdresser is doing. And we call it "The Three Rs". With the three R's, you will see if a team member is indeed being the influencer, expert and doing a technically great job with their guests.It's so important to let your entire team know how they are doing with certain metrics and it's never been easier with modern software.  While Covid saw us be less hands on with one on one or group coaching, that is all changing as we slowly get back to normal.Tangerine Salon Pro on InstagramTangerine Salon on InstagramTangerine SalonHello Booth

In this episode, Brandon sits down with Shea Kelly, Tangerine Salons marketing and social media manager to discuss what she does to get the most out of Instagram, Tik Tok, Facebook and blogging.Being discovered on the internet is not just important to your business growth, but paradigm. So your SEO (search engine optimization) must be on point, and blogging will enhance that greatly.Also Instagram has so many features you can use to show off your work, expertise and ultimately turn those views into appointments.Quick LinksTangerine Salon on InstagramTangerine Salon Pro on InstagramTangerine SalonsTangerine Salon PRODJI Osmo Mobile 3 Iphone GimbleDJI Osmo Mobile 4 iPhone Gimble (Latest Version)

In this episode, Brandon & Lauren turn the mics over to Adrian, Caitlin, Jessica and Shea as they discuss the techniques they use on Instagram and other social media platforms to attract not just clients, but the kind of clients they want.Quick Links: Tangerine Salons on InstagramTangerine Salon PRO on InstagramAdrian - Jessica - Caitlin on InstagramContact Brandon about supercharging your business model

As your business grows, you can't do it all yourself. From General Managers to Marketing & Social Media Managers, having the right people in the right positions can bring positive impact to your bottom line and not leave you spread to thin. Join Brandon and Lauren as they discuss the evolution of their management team hires and how they run a five location salon company.Quick Links:Contact Brandon about helping your business growSalon Website Creation Podcast Episode LibraryFollow us on Instagram

Join Brandon & Lauren as they sit down with Heath Smith of Ruiz Salon in Austin, TX to discuss how to strengthen the guest services department of your business.By focusing on the training, systems and growth of the position, you will see your bottom line  and guest relationships grow. Quick Links:Email Heath for Handbook ResourcesHello Booth, a Social Media Tool for SalonsFollow us on InstagramFollow Tangerine Salon on Instagram

In this episode, Brandon and Lauren turn the mics over to some of Tangerine's finest in the first of a series of "Stylist Takeover".Master Stylists Adrian Franco, Kevin Walsh and Marshall Hatley sit down and talk about what it takes to be successful behind the chair, what it's like to do the hair of the Dallas Cowboys Cheerleaders and what it's like to work in a high end salon during Covid.Quick LinksMarshall & Kevin on "DCC, Making the Team"Tangerine Salon on InstagramTangerine Salon PRO on InstagramTangerine Salon on TIK TOKTangerine Salon Careers

No matter how great your salon or service providers are, you are going to have an unsatisfied customer at some point. The larger you are, the faster an unsatisfied guest will go straight to the review sites.In this episode, Brandon & Lauren discuss how Tangerine Salons intercepts unhappy customers  and turns their frowns upside down before they leave a bad review.Quick Links:Brandon's Coaching NetworkText Request

Join Brandon & Lauren as they have a conversation with Keri Davis-Duffy owner of Gila Rut Salon & Beauty Backbone. With topics such as how to develop a team, how to stay relevant after years in business and the everyday challenges this brings, you will have some incredible takeaways.Quick LinksGila Rut SalonBeauty BackboneSerious BusinessTangerine Salon PROHello Booth

Join us as Lauren and Brandon talk about how we handle when a staff member is Covid19 positive and the protocols that have prevented any spreading through our salons.We learned of the secret celebrity speaker for Serious Business and excited to hear from so many in our industry. This year will be different, but still super informative. We can't stress how much this conference will add value to your team and your business.We also update our progress with our transition to Aura Salon Software as we are going live with it in all five Tangerine Salon locations this January.Quick Links:Serious Business Info & TicketsAura Salon Software - Mention Tangerine and receive special promotionsTangerine Coppell New Building Tour

When Covid hit, we were geared up to do our quarterly team meeting. We obviously had to postpone and it will be an entire year since we had one. We want to be as safe as possible and make sure our team has  the information and inspiration we need to insure our company is on the "top of the pyramid", so we are now in the planning stages.Listen in as Brandon and Lauren discuss how our team meetings work, how this one will be different and how we make sure the team walks away inspired.Serious BusinessHelloBooth Tangerine Salon Pro consulting

In today's super competitive environment for top talent, the application and interview process should be a memorable one that gives potential employees a positive feeling about working for your company.Join Brandon & Lauren as they discuss how the hiring and interview process has evolved over the past 15 years at Tangerine Salon and how they had to adapt from hiring from just one location to five.Quick Links:Job Application Software - JazzHR.comSalon Websites - TangerineSalonPRO.comOnline Appt Scheduling: Calendly.comJob Posting - Indeed.comGoogle FormsSalon Business Conference - Serious Business

Serious Business is the pinnacle business conference for the beauty industry and this year, while it's going to be a bit different, still promises to inspire and educate.Join Brandon & Lauren as they talk with Serious Business Executive Producer Carol Augusto on how this year is going to be held, the speakers lined up and how your entire salon team can be a part for just $200 per salon location. Register & Learn More: Seriousbusiness.netOzan Varol | Think Like a Rocket Scientist: ozanvarol.comSalon Business Consulting with Brandon Hensley: TangerineSalonPro.com

Join us for a conversation about entrepreneurship with Aura Salon Software co-founder and co-ceo Sarah Cooper. While not a commercial for Aura, Tangerine is switching to Aura after only a year with our current software.We were so impressed with this young company and their mission of being salon software by and for salon owners that we had to jump on board.You will be inspired by Sarah's story about how she started the arduous task of creating a software company and the many challenges and joys that came with it.Quick Links:Aura SalonwareTangerine Salon PROSerious Business

Guest service training is as important as hairdresser training. Our front of house staff are the first and last people our guests see, so they represent the brand even more than you know.Listen as Brandon, Lauren and Shea discuss how Tangerine Salons recruit, interview and train new guest service personnel to work in their five locations.Quick Links:Jazz HRSerious BusinessCalendlyTangerine Salon PRO - Business Education & More

In this episode, Brandon & Lauren talk about how Tangerine Salons evolved their phone and digital communications away from the front desk and into a dedicated rooms.This allows great focus on each individual client, whether in person or on the telephone and increases customer service levels and creates happier guests.Learn about what phone system we use and how we staff positions to accommodate our physical and digital appointment making.Tangerine SalonsTangerine Salon ProESI Phone SystemsTangerine Instagram

The Dallas Cowboys Cheerleaders are some of the most recognizable women in the world. We have had the honor of partnering with the Dallas Cowboys to provide the haircare needs of the DCC. Listen as Brandon and Lauren talk about how the partnership came to be, what it's like to partner with the Dallas Cowboys and what the future holds for us.Quick Links:Tangerine SalonDallas Cowboys CheerleadersTangerine's location at The Star in FriscoCowboys Club

In this episode, Brandon sits down with his general manager Lauren Radoncic and Editorial Lead Stylist Adrian Franco about what a hairdresser should look for in a salon home to flourish in their career.Whether you choose a small one location salon or a larger, multi location salon, there are many attributes you should be looking for so that you can fulfill your potential.Relevant Links:Tangerine Salon CareersWhy we are AvedaNY Fashion WeekJon Reymon Fashion Week ClassOur Cool OfficeTangerine Salon Website

Reviews are the foundation of your ability to gain new clients. Most potential customers find you through a search engine, typically Google. When your salon appears on the search or the map, there is a rating of what customers have to say about your business.Ignoring this can be detrimental to your growth, so you must have a strategy to make sure the 99.9% of your clients have also told the world about your salon, not just the .01% that didn't have a good experience and wrote a bad review.How you respond to bad reviews also needs to have a thought out strategy. In this episode, Brandon along with special guest Ben DeBayle discuss how to make sure your reviews are not only a real representation of your business, but what to do when someone leaves a bad review.

Salon software is the foundation of your business. It holds all of your information past and present and needs to work flawlessly.We spent 14 years with STX and last year switched to Zenoti. We thought we had the perfect solution until we found Aura. Aura was founded by salon owners who understand everyday salon needs.A "one size fits all" approach doesn't work for salon software and the Aura team has the foresight and understanding to adapt as tech changes.Listen in as Lauren and I discuss why we are considering changing from Zenoti to Aura after just one year.LinksTangerine Salon ProSTXZenotiAuraText RequestGift FlySchedule BaseCloverMail ChimpFelix Credit Card Processing

Join Brandon along with Ben & Beth Debayle talking about how to leverage social media to not just increase your client counts, but to recruit staff as well.Social media should be your main marketing focus and being consistent is key.Quick Links:Beth's Tangerine Vlog EpisodeTangerine on InstagramBeth DeBayle on InstagramBen DeBayle on TwitterBe sure to subscribe on Apple, Spotify or the platform of your choice.

We are so excited about our new flagship location in a building we own! Listen as Brandon and Lauren discuss the logistics, and the process of moving a location 15 years old into a completely new part of town.Both Tangerine Coppell and Tangerine Highland Village have actually moved locations twice. But these moves were both in the same building. Now we have the challenge of making sure everything is seamless with clients, SEO, and maps.The new location is in the picturesque "Old Town Coppell" literally just steps away from our office building. Quick Links:Tangerine SalonCollective OfficeTangerine on YouTube

 What are you going to do if there's another shutdown? Is your state in danger of shutting down salons again? There's a way to generate revenue while keeping your clientele loyal by selling at home color kits. Brandon, Lauren and Shea talk about how they facilitated color kits during the initial lockdown in March / April, the mistakes they made and where our salons procured the containers, bags and brushes they provided in these kits.Here are some quick links to what we used for our color kits:BagsContainer for PigmentLid for Above ContainerContainer for Developer & Color Conserve ShampooLId For Above ContainerColor BrushesWaiver & Instructions

In this episode we talk with Ben Debayle about best practices and solutions for websites. In today's world, your website is the most important marketing tool that should be designed to attract people who want spend money with you and earn money with you.Be sure to check out TangerineSalonPro.com to learn about how we can help you in your business journey. From consulting to web design, we can help you achieve a profitable and enjoyable business for years to come.Useful Links:Text RequestFive Minute MakeoverTangerine Salon PRO Web DesignsBuilding a Story Brand Book

We talk with Adrian Franco about what it's been like to work in the new normal. Adrian is a Master Stylist and Editorial Lead for our Salon, Tangerine Salons.Be sure to subscribe as we continue to talk about Everyday Life in the Salon World.This episode is brought to you by Felix Payment Systems. The best way to save money processing credit cards with full transparency and excellent customer service.

On this episode, we discuss our own experience so far of opening our five locations after Governor Greg Abbott allows Texas salons to go back to business.Our special guest is Lauren Radoncic, General Manager of Tangerine Salons in Dallas. This episode is brought to you by Felix Payment Systems featuring WAVit, the merchant platform that eliminates merchant fees. Learn more at Felix Solutions.

California is not set to reopen quite yet, so Brandon is excited to talk with Karie Bennet, owner of Atelier Salons in San José. Karie is an intricate part of our industry as she is on the advisory committee of the PBA, often heard from at Serious Business and an overall great salon owner. This episode is brought to you by Felix Payment Solutions with programs designed just for the salon industry. Be sure to subscribe on the podcast platform of your choice and follow us on Facebook and Instagram.

A candid conversation with Edwin Neill, CEO of NeillCorp, about the state of the salon business during this pandemic, how their beauty schools adapted so quickly and if the New Orleans Saints and Dallas Cowboys will play with filled stadiums.You don't want to miss this episode and learn from a titan of our industry. This episode brought to you by Hello Booth, an incredible social media tool designed to engage both your team and your guests. 

In this episode we discuss what opening actually looks like and what are we going to experience. We chat with Marsha Power, owner of Garbo Salon in Austin, TX where she talks about what it was like during her soft opening. Today's episode brought to you by Hello Booth, a social media tool designed for staff and guest engagement.Be sure to follow us on Facebook and Instagram and subscribe on the podcast platform of your choice. Or simply go to our website for episodes and subscription links.

Today we chat with Chris Murphy, owner of Maximum FX Salons in Austin TX about how we plan on opening our salons after being closed for nearly two months due to the Covid19 pandemic. Plus hear our thoughts about our PPP loans and more.This episode brought to you by Felix payment processing. Discover a unique new way to process credit cards. Check it out today.Be sure to like us on Facebook and follow us on Instagram for updates on new episodes

Covid19 tipped all of our carts over so how can we find a silver lining? By resetting things to make our business more efficient and add to the bottom line. We are inspecting every thing we do to make sure we are doing things the best way possible. We also want to make sure we are helping our bottom line so changing the way we process credit cards is on the table as well. We talk to Blake Knight at Felix, who we process our credit cards through, and he tells us about Wavit. Wavit basically charges the client rather than the salon the fee for using a credit card. Be sure to subscribe and follow us on Facebook & Instagram so you will be notified of new episodes. Want to be a guest? Email me