Podcast appearances and mentions of robert spector

What exactly makes Nordstrom's customer service truly legendary? Join Stacy Sherman and retail expert Robert Spector as they reveal the simple, repeatable tactics behind Nordstrom's success. You'll learn how they turn employees into brand ambassadors, build lasting customer relationships, and seamlessly blend digital with in-store experiences. Discover the specific strategies that set them apart, from personalizing service at scale to using AI without losing the human touch. Plus, gain actionable insights on measuring CX effectively to win customer trust, drive loyalty, and boost sales. This episode is a true masterclass in running a business the Nordstrom way. If you're serious about Doing CX Right, this is a must-listen! Learn more at   Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy through this

In this greatest hits episode of Getting to Aha!, Darshan Mehta is joined by Robert Spector, Author of Nordstrom Way. They discuss Robert's aha! moments, how to use customer service to improve businesses, the benefits of efficient customer service, and approaches to delivering more value to customers.

Robert Spector, author of The Century-Old Startup, joins Intercom's VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years. They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, and how the company's culture and values contribute to its success.Watch this episode on YouTube: https://www.youtube.com/watch?v=v9hRfKgS8AU

It may come as a surprise to some people, but the best-selling author of The Nordstrom Way book series is not actually a Nordstrom family member, or an employee, nor has he ever been contracted by us in any way to write these books. Our guest today, Robert Spector, has forged a relationship with our family and company purely out of his own curiosity and interest in exploring successful business practices. He's built nearly his entire career around The Nordstrom Way books and subsequent speaking engagements all across the globe on this topic. He's analyzed and dissected our company more than anyone else and has uncovered key defining themes which are universally transferable to audiences in any field of business. We're super grateful for anything and everything that Robert's done to help spread a positive reputation for us out in the world. He's just recently released the latest addition to The Nordstrom Way series which he's titled ‘The Century Old Startup'. Go pick up a copy. Tell us what you think! Thanks for tuning in to episode 67. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Embracing Changing Customer Needs  Shep Hyken interviews Robert Spector, international keynote speaker, and bestselling author. He talks about his latest book, The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service and how any company can stay in business during the most challenging times.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does Nordstrom balance tradition and innovation to stay relevant?  How does a successful company prioritize social responsibility in its operations and community engagement?  In what ways can businesses maintain strong connections with their customers in an increasingly digital world?  How does social responsibility impact customer loyalty?  How does an organization instill a culture of empowerment and trust to enhance the customer experience?  Top Takeaways:     In its employee handbook, Nordstrom has only one rule: Use good judgment. It empowers employees by trusting their ability to assess a situation and make decisions based on their values. Nordstrom also empowers employees by sharing examples of what other excellent employees have done to solve problems.    Clear and transparent communication reassures both employees and customers. During challenging times, such as the pandemic, effective communication with leaders and stakeholders helps alleviate uncertainties, creates a sense of stability, and builds trust and confidence in the brand.    Customers prefer brands that support the same social causes that they care about. Social responsibility isn't just about giving back to the community but also about understanding and respecting diverse values and perspectives. Embracing social responsibility means adapting to the changing cultural landscape, from hiring practices to ethical consumption and sustainable business operations.     Building and maintaining strong relationships with customers is the foundation of business stability. Going above and beyond to satisfy customers' needs and create memorable experiences will result in positive word-of-mouth and enduring customer loyalty.    Balancing technology with personal connections and understanding the importance of human interactions is key to creating a differentiated and exceptional customer experience.    Timeless customer service stories from the past continue to inspire and are essential reminders of how businesses should serve their customers. These stories showcase principles that stand the test of time, emphasizing the significance of customer satisfaction and the impact of going above and beyond expectations.    Plus, Shep and Robert discuss the F.A.C.T.S. (flexibility, agility, communication, transformation, and social responsibility) of customer experience. Tune in!  Quote:   "Ultimately, it's about how your decisions positively impact the customer, not just the company."      About:     Robert Spector is an international keynote speaker, thought leader, and best-selling author. His book, The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, has become a business classic. His latest book, The Century Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service, is available now.    Shep Hyken a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Guest author Robert Spector joins us to talk about his book, THE MOM & POP STORE. Interviewed by Floyd McKay.Musical guest:  Sarsaparilla Boys Slice of Life Essayist: Alan RhodesPoets Corner: Poetry performed by the Chuckanut Radio Players.Announcer, Rich Donnelly. Hosts, Chuck and Dee Robinson.  Performed live at The Hotel Leopold's Crystal Ballroom in Bellingham, Washington, the City of Subdued Excitement. 

In this episode of Getting to Aha!, Darshan Mehta is joined by Robert Spector, Author of Nordstrom Way. They discuss Robert's aha! moments, how to use customer service to improve businesses, the benefits of efficient customer service, and approaches to delivering more value to customers.

So, a little backstory for you on the Nordy Pod. In our earliest conversations about starting a podcast, as we brainstormed what the theme might be and what we would even talk about, a particular service story immediately rose to the top: a story that occurred over 40 years ago at a Nordstrom store in Fairbanks, Alaska, in which an employee of ours—regardless of the fact that we are purely a clothing retailer—received a strange request from a customer to return a set of tires. This incredibly unique and seemingly unbelievable story has become somewhat of a legend around here and acts as an extreme example of what's possible when our employees are empowered to use their best judgment in every customer interaction. It's held such an important role in strengthening our whole customer service ethos that we initially thought we might just call the podcast itself The Tire Story Is True. But today, to bring it full circle, this episode is entirely dedicated to the Nordstrom Tire Story. To gain a little more context on the tire story, I first sit down to chat with Robert Spector, author of a series of books called The Nordstrom Way, which largely highlights the impact of our service culture on the overall success of the company. After that, we manage to track down the actual employee who took the return for the tires all those years ago to get his firsthand account of the events that day. And to finish off the episode, we have one more amazing customer story that you're just going to have to hear to believe. No doubt about it, folks—the tire story is true! Thanks for tuning in to episode 14. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation!

A couple of months ago, I read the book - The Plot Thickens: 8 Ways to Bring Fiction to Life by Noah Lukeman. In it, I found a comprehensive list of character traits. I asked myself, “Do my favourite characters have all these traits?”. I choose Lord John Grey from Outlander to find out. I now challenge you to pick a character or two and discover how they were brought to life. This episode focuses on the character's possessions.   Recommended book - The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture by Robert Spector and breAnne O. Reeves   At StorySD.com you can: Get free eBooks (English and Portuguese) Watch/Listen all StorySD episodes Sign up to our newsletter for exclusive content Explore recommended articles, books, podcasts and videos   Other StorySD series: Series 1 - Transmedia Storytelling for Business Series 2 - Build your Business Stories Series 3 - Technology – The future is here Series 4 - Use Stories To … Series 5 - Characters Series 6 - Travel Guide for Kids Series 7 - Transmedia Storytelling Case Studies Series 8 - Story Breakdown Series 9 - Interactive Storytelling Series 10 - Stories from Scotland Series 11 - Character Case Study

Tác giả Robert Spector. Sưu tầm

We put a lot of trust into online shopping: sharing our names, addresses, and handing over money. In return, we have faith that the purchased item appears at our doorstep in a few days or weeks. That trust didn’t come easily. In 1995, we took our first steps out of the brick and mortar store to load our digital shopping cart. Robert Spector reveals how Amazon.com’s business foundations are in data—and being early to the internet. Sandeep Krishnamurthy recounts the rise of eBay. Angela Robinson describes the technology that makes secure transactions and trustworthy e-commerce possible. Kartik Shastri shares how difficult it was to store and process consumer data. And Katie Wilson explains how some big tech companies are different from previous monopolies, but are following many of the same paths.If you want to read up on some of our research on web design, you can check out all our bonus material over at redhat.com/commandlineheroes. The page is built in the style of 1995—check it out.Follow along with the episode transcript.

Robert Spector là diễn giả và nhà tư vấn uy tín chuyên viết về kinh doanh trên Wall Street Journal, USA Today, Nasdaq. Đồng tác giả Best seller “Con đường”. Câu chuyện trên cả tuyệt vời về sự lớn mạnh thần kỳ và tương lai bất định của người khổng lồ thương mại điện tử.

The Seattle area is the customer service capital of the world. Building a business in Seattle means being customer-oriented. Nordstrom set the template for needing customer service. Many large companies like Amazon, Costco, and Starbucks have cited the Nordstrom guidelines for customer service as the baseline for their own customer service set up. Robert Spector explores Nordstrom’s way to customer service in this expert sales interview, hosted by John Golden.

Robert Spector is one of America's leading experts on customer experience and employee experience.He is the author of the business book classic THE NORDSTROM WAY: The Inside Story of America's Number One Customer Service Company. BusinessWeek says, "For anyone looking to understand customer service at its best, this book bubbles with insights."The all-new Third Edition is THE NORDSTROM WAY to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine selected as "Top Business Book of 2017".

Robert Spector is the author of The Nordstrom Way, a book which dissects how the company’s intense focus on the customer allows them to survive and thrive when other stores have failed. In this episode Robert will share the secrets from his interviews with three generations of the Nordstrom family, giving you practical tips to keep your customers coming back.   Resources mentioned: The Nordstrom Way (book), by Robert Spector Robert Spector (website)   Key takeaways (starts at 22:37): Start with the customer and work backwards. Culture can keep your business thriving. Have a laser focus on service. Remember that every customer is precious.

Summary: Genealogy enthusiasts Adrienne Miles Holderbaum and Carol Reddan share their love of researching family history and talk about the resources available at MCPL and elsewhere to help you learn more about your own family's history. Recording Date: October 10, 2018 Guests: Adrienne Miles Holderbaum: Senior Librarian at Germantown Library and co-producer of Library Matters. Adrienne was a guest on the Library Matters' pregnancy episode, #30 - Baby on Board, Resources for New & Expectant Parents.   Carol Reddan: Library Associate at Olney Library. Carol was a guest on Library Matters' August 2018 true crime episode, #38 - Murderous Memories - True Crime Stories.  Hosts: Lauren Martino and David Payne What Our Guests Are Reading: Adrienne Miles Holderbaum: The Wife by Alafair Burke, The Modern Organic Home by Natalie Wise, Mad About the House: How to Decorate Your Home with Style by Kate Watson-Smyth, The Nordstrom Way by Robert Spector, and Under New Management: How Leading Organizations Are Upending Business as Usual by David Burkus.   Carol Reddan: Sybil Exposed by Debbie Nathan  MCPL Books and Other Resources Mentioned During this Episode:  AARP Genealogy Online by Matthew L Helm and April Leigh Helm A Brief History of Everyone Who Ever Lived by Adam Rutherford Finding Your Roots by Henry Louis Gates, Jr.  Genealogy for Dummies by Matthew L. Helm and April Leigh Helm Heritage Quest: This database includes US Census and military records, city directories, full-text family and local histories, Freedman's Bank records, and more.  How to Archive Family Keepsakes by Denis May Levenick MCPL Genealogy Guide Other Genealogy Resources Mentioned During This Episode: 23 and Me: Consumer genetic testing service for genealogy and health.   African Americans in the Federal Census, 1790-1930, Using Federal Census Records to Find Information on African American Ancestors Ancestry.com: Popular genealogy database. AncestryDNA: DNA tests for ethnicity and genealogy.  Family Tree DNA: DNA testing for ancestry and genealogy.  Finding Your Roots, PBS series GEDmatch.com: DNA and genealogical analysis tools for amateur and professional researchers and genealogists.  GENi: A popular genealogy tools for sharing family histories.    Other Items of Interest: 6 Degrees of Kevin Bacon Montgomery County Historical Society Read the transcript

I interview Robert Spector in this new podcast episode! Robert Spector is the bestselling author of “The Norstrom’s Way." He is a leader in the area of customer service and has even been called, "America's preeminent retail historian." Join me as we discuss aspects of creating customers excellence, including and one of my favorite concepts of, “Love Wins."

How would you like to be the Nordstrom of your industry? Well stay tuned and you’ll learn tips to help you do just that! Shep Hyken interviews Robert Spector, author of The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. Featured Interview: Shep and Robert discuss the impact Nordstrom’s values and culture have on their customer and employee experience. Robert shares a bit about the history of Nordstrom – like the facts they have been around 116 years – they’ve survived two world wars, made it through The Great Depression, and more. Nordstrom sets a standard above the rest by making trust their number one value and by constantly innovating and adapting to the changing consumer buying habits. This is all about customer service and creating a customer focused culture that makes customers want to come back again and again! Top Takeaways: • Don’t try to convince employees to share your core values – you want to attract employees who already instill your core values. • Trust – it is the basis for all relationships. Nordstrom demonstrates how it trusts it’s employees through their unique employee handbook which is on a 5 by 7 card that reads on one side, “Welcome to Nordstrom we’re glad to have you with our company, we have only one rule…” Turn it over to reveal that one rule, “Use good judgment in all situations.” • Three Incredible Truths 1. Most people want to do a good job. 2. Most people want to feel a part of something bigger than themselves. 3. It’s up to management to make that happen. • Innovation and Adaptation – Nordstrom has been around so long due to its ability to innovate and adapt. They started as a shoe store. They moved into selling clothing and accessories. They moved from just the big store anchoring a mall to the addition of Nordstrom Rack, an online presence and several forward-thinking concepts. And throughout all of this they never lost sight of the importance of the customer. Everything is about the customer! • Define and live your values – If you want to instill a culture of employee and customer focus, you have to identify your values and then hire, attract, and coach to those values – that’s how you become the Nordstrom of your industry (and you have to emphasize that every day). About: Robert Spector is and author, teacher, co-founder of RSI consultancy and the co-author of The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Francis Jackson attorney who specializes in disability law for those seeking veterans disability benefits and social security disability benefits.  A founding partner of Jackson & MacNichol. He most recently appeared as a guest of Ben Glass on the “Consumer Advocate” show discussing benefits for veterans and social security disability benefits and how his practice allows him to make a difference in the lives of people facing disabilities.  He has also been quoted in USA Today and is listed in Cambridge Who's Who. He was  honored by the National Academy of Best Selling Authors with a "Quilly" award , for his contribution as a joint author to the Amazon best selling book, "Protect and Defend" Robert Spector Seattle-based author, international speaker, and consultant who works with companies on creating their own customized superior customer experience. He is the author of the The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the Nordstrom of Your Industry Matt Lloyd  CEO and founder of MOBE. He sits at the helm of the most premier home business company in the online marketing space. He created MOBE as the solution to the biggest problems the industry was facing.  The company and community have continued to grow ever since.  Now an 8-figure per year business with global staff numbering over 150; as well as over 10,000 active affiliate partners, the company puts on live mastermind events all around the world for serious entrepreneurs.  Over 700,000 entrepreneurs subscribe to the MOBE list and have benefited from MOBE's training and systems