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As the need for deposits grows, financial institutions are increasingly turning to the latest technology to help them better reach customers. This episode of GroundBanking explores the benefits of digital branches and the work Data Centers Inc (DCI) is doing to help financial institutions expand their digital offerings. Listen in as guest Sarah Frankhauser, president and CEO of DCI, and host Terry Ammons, partner at Wipfli, discuss:· The basics of digital branches, including their benefits and potential downsides· An introduction to cores, side cores and second cores· How cores can enhance banks today
Does your financial institution have a niche? And does it align with current trends in banking?There are financial institutions created for specific groups, interests, careers, lifestyles and more — from specific professions to small businesses and even to pet owners — all to serve their account holders' needs better. Your institution has an opportunity to create products that help bring their financial lives more and more in alignment to their identity.In this episode of GroundBanking, Terry Ammons, partner at Wipfli, talks with Tim Hamilton, founder and CEO of Praxent, about:· How to create an experience that helps account holders align their institution with their identity· Current trends in banking and fintech· Ways for financial institutions to quickly meet high demandWhen it's time to focus on a more niche targeted group and moving your institution to a new phase
The credit union industry is facing new challenges as members draw on their savings to meet the demands of inflation and job losses. To compete, credit unions have to look towards creative solutions. This episode of GroundBanking covers industry trends and how credit unions can leverage technology to eliminate friction for all members, including the underserved. Listen in as guest Sam Das, managing director of CMFG Ventures, and host Terry Ammons, partner at Wipfli, discuss:· Where can credit unions find fintech and deposit solutions?· Can fintech solutions create a better customer experience?· What are some current trends in the credit union space?
Does your financial institution have the right data to drive decisionmaking? Lots of community banks and credit unions lack the information they need in these super competitive times. Measurable data can be key to building relationships and taking care of existing customers, which remains the heart of your business.In this episode of Groundbanking, Terry Ammons, partner at Wipfli, talks with Mac Thompson, founder and president of White Clay, about the role of data in financial institutions. They discuss:· How data leads to revenue improvement with clients· How to obtain more reliable data about client base· How data deepens relationships with customers
These days, for financial institutions, an increasingly critical part of brand experience is focused on digital. Institutions can no longer depend solely on branches to deliver their brand experience. But these days, an increasingly critical part of that experience is digital. Financial institutions can no longer depend solely on branches to deliver their brand experience. How to create a positive digital experience is the topic of this episode of GroundBanking, as Terry Ammons, partner at Wipfli, talks with Craig McLaughlin, CEO of Finalytics.ai and co-founder, president and CEO of Extractable. They discuss: How to deliver experiences digitally How you can create a unique, individualized experience for customers with different needs How you can retain a customer's brand experience when moving to a digital form Listen now to learn how you can get started with digital.
Is your financial institution considering how you can begin offering digital asset and cryptocurrency-related services? Wipfli's State of Community Banking Report found that 29% of community banks are looking to add crypto to their ecosystem — a big turnaround from just a few years ago. In this episode of GroundBanking, Terry Ammons, partner at Wipfli, talks to Justin Seidl, Founder and CEO of fintech firm Sequoir, and Seth Ollila, COO of Sequoir, about how financial institutions can approach offering crypto services. Specifically, they discuss: As an institution, how you can get custody of digital assets, and what are some custodial solutions Whether institutions should be paying attention to other digital assets such as NFTs Whether it's better to offer a wide variety of digital assets and cryptos, or to start small Listen now to learn how to lay the foundation for offering new services to your clients.
Your community bank can leverage personalized automation to increase efficiencies in your consumer and mortgage lending practices.How? In this episode of GroundBanking, Terry Ammons, partner at Wipfli, talked to Joseariel Gomez-Ortigoza, Founder & CEO of Shastic, about the company's cloud-based, AI learning engine. Because the most repetitive and time-consuming part of the loan process is customer communication and document collection, Shastic wanted to figure out how they could turn days into minutes, or even seconds, by drastically reducing manual work and delays. Now, the Shastic platform is saving banks up to 50% of processing costs and improving response time by 33%.Listen in to learn how Shastic:Processes loans faster with a personalized experience at high volumes and scaleIntegrates with existing systems with minimal IT involvementTransforms time-consuming manual processes
How have financial institutions' approach to technology changed over the course of the last decade?That's the question explored in this episode of GroundBanking. Terry Ammons, partner at Wipfli, talks with Brendan McGowan, CTO of Safe Systems, about how technology investments have transformed dramatically in the past few years, shifting from a “necessary evil” to a strategic IT and corporate decision. They discuss:How every financial institution, regardless of size, should be able to leverage the best technology, compliance and security solutions to serve the financial needs of their community.How institutions can stay up to date on the current technologies, security risks, regulatory changes and FFIEC guidelines.Listen now to gain a better understanding of how to effectively unlock and leverage these solutions.
Brick and mortar bank branches are not going away any time soon. Their purpose is simply changing. By incorporating more technology into branches, community banks can create a seamless customer experience that keeps them relevant and moving forward.In this episode of GroundBanking, Terry Ammons, partner at Wipfli, and Kimberly Kirk,EVP & Chief Operations Officer at Queensborough National Bank and Trust Co., talk about why digital transformation is equally important for small community financial instructions as it is for large banks. They discuss:•How QNB's early preparation for digital transformation paid off when the COVID-19pandemic hit.•Why it's important to embark on digital transformation but also stay true to your roots of intimately serving your communities. •How, despite all the emphasis on digital, QNB just opened a new brick and mortar branch.Listen now to learn how your institution can start your digital transformation journey.
When the concept of digital transformation started gaining steam, many financial institutions realized they did not have the peer group analytics, data or insights into what changes were happening in their sector. How can you gain better data? Terry Ammons, partner at Wipfli, and Curry Pelot, CIO and Founder of FI Navigator, discuss how financial institutions can best allocate their resources to drive performance. In this episode, they cover:• How financial institutions can leverage industry data to identify opportunities, develop strategy and enhance performance.• How innovative analytic sallow instant insight into an institution's strengths, weaknesses, performance themes, cost/benefit, etc.• How rich data can help institutions look ahead at offerings such as currency exchange, artificial intelligence, chatbots and more.Listen now to learn how your institution can gain a data-driven advantage.
To compete and grow in a changing landscape, financial institutions must invest in people and technology. One key area your institution can focus on is automating key regulatory compliance requirements.How can you do this effectively?That's what Wipfli partner Terry Ammons asks Dheeraj Singal, founder & CEO of FINBOA, which provides financial back office automation software.Plus, Terry talks to Marisa Reynolds, Senior Vice President of IT/OPS/Digital Transformation at Oconee State Bank, and colleague Jennifer Rudd, Vice President, Director of Deposit Operations, about how they used FINBOA to reduce the amount of time it took to file consumer disputes by over 80%.Listen now to learn more about Oconee State Bank's back office automation process and their before-and-after results.
Four out of every seven people in the United States is financially illiterate. That's a staggering number. HT Mobile Apps is chipping away at that with their platform, which is focused on increasing financial literacy and wellness. “We're seeing again and again that technology is what wins,” says Kathleen Craig, the CEO of HT Mobile Apps in our latest edition of our GroundBanking podcast. In this podcast, Craig and host Terry Ammons also discuss: · Personalize financial literacy and wellness · How banks drive adoption of HT Mobile Apps' app · HTMA's origin story
Interested in ideas it wants to learn more about or see go to market, Central Payments set out to develop a fintech accelerator. And it succeeded. Falls Fintech is up and running as a 12-week program designed to accelerate market readiness for early-stage fintech startups. So how did Central Payments approach developing its accelerator? In this podcast, host Terry Ammons talks with Trent Sorbe, President and Founder of Central Payments and Cofounder of Falls Fintech, and Nikkee Rhody, Executive Vice President of Strategy at Central Payments and Cofounder of Falls Fintech, about their process. Learn about: What Central Payments' role was in nurturing companies through the accelerator How the Falls Fintech program is unique compared to other accelerators How Central Payments learns from cohort companies to help all of its business partners and clients
Did you know 95% of all bank statements are opened and read through? Your customers are reading their statements, but when’s the last time your institution considered what type of customer experience you’re delivering via those statements? Are they modern, or do they look the same as they did 20 years ago? In this podcast, host Terry Ammons talks with Griffin McGahey, President of HC3, about how digital statements and payment solutions are transforming the customer experience for financial institutions today. They dive into: · Digital statements and how they’ve changed over time · What sort of customer experience consumers are looking for in a financial institution’s digital transformation Learn how you can transform your institution’s digital statements and customer experience.
COVID-19 shined a spotlight on the gaps in the digital banking experience, particularly when it comes to bill pay solutions. Many financial institutions have realized they need to up their game. We’re excited this episode to host two special guests from Allied Payment Network: Kelli Schultz, President, and Geoff Knapp, Chief Growth Officer. Together with Terry Ammons, they discuss how the bill pay industry has transformed. Specifically, they dive into: · How bill pay solutions have fallen short in the past · What the challenges are in bill pay · How fintechs are improving and altering bill pay · How Allied has improved upon the bill pay solution Listen above to learn how you can improve your institution’s bill pay solution.
Financial institutions are looking for ways to accelerate innovation across the enterprise, but they sometimes feel limited by their existing technology infrastructure. Through an open API-driven approach, many institutions are finding ways to effectively build on their existing core solution and extend the value of those technology investments while modernizing the banking experience for their customers. Integrating the best core banking software can be done efficiently — setting your financial institution up for future success. That’s why our special guest this episode is David Hunkele, Chief Strategy Officer of Finzly. He and Wipfli partner Terry Ammons dive into: What actions financial institutions can take if they have not yet taken this leap toward greater technological innovation What you can do if you’re currently dependent on a third party How Finzly has developed a solution that improves a financial institution’s efficiency and offerings Our special beer of the episode is Thrill Ride, an IPA from StillFire Brewing in Suwanee, GA.
Do you know the value technology and open platforms could add to your financial institution? Boston Consulting Group calculated that for every $100 billion in assets a bank has, revenue can be increased by as much as $300 million by personalizing customer interactions. A full 88% of customers want to receive recommendations from their bank about the things relevant to their needs and behaviors. What are you doing to meet this need? In this episode of GroundBanking, Terry Ammons, Wipfli partner, and special guest Jill Homan, President of DeepTarget, discuss: The importance of creativity and innovation in driving business and growing your institution How to cater and deliver to the specific needs of customers using technology Listen in to also discover our special beer of the episode!
How has the recent political climate affected financial institutions in the U.S.? What impact might potential upcoming changes have? Terry Ammons, Wipfli partner, discusses these topics and more with special guest Charles Potts, Senior Vice President and Chief Innovation Officer at Independent Community Bankers of America (ICBA). Listen in as Ammons and Potts also dive into: · Financial inclusion, literacy and education as trends within financial institutions · Non-interest income, and how it’s one of the biggest problems financial institutions have coming out of the Paycheck Protection Program (PPP) · The Consolidated Appropriations Act’s impact on small businesses The featured brewery of this episode was Wild Heaven Beer.
Welcome to GroundBanking, stories about innovation in the financial industry. Each episode, host Terry Ammons features experts in banking and Fintech, who discuss the challenges and opportunities in today’s marketplace — whether it’s embracing new technology, coming up with new lines of business or finding more efficient ways to serve their customers and communities. In our latest episode, we talk with Liat Shetret, Senior Advisor of Crypto Policy and Regulation at Elliptic - a compliance industry leader that focuses on protecting businesses against financial crime in the cryptocurrency space. The Elliptic suite provides its customers with the assurance and transparency they need to effectively handle crypto transactions without worry. Liat and Terry dive into how customers specifically benefit from the tool as well as the new guidance published by the OCC, how it affects effects national banks and cryptocurrency practices and more. The featured beer in this episode is Three Harvest - a collaboration between Wild Leap Brewing Company (LaGrange, GA) and Extreme Hops (hydroponic hop farm in Auburn, AL).
Welcome to GroundBanking, stories about innovation in the financial industry. Each episode, host Terry Ammons features experts in banking and Fintech, who discuss the challenges and opportunities in today’s marketplace — whether it’s embracing new technology, coming up with new lines of business or finding more efficient ways to serve their customers and communities. In our latest episode, we talk with Barclay Keith, CEO & Co-founder of Artis - a tech startup that developed a platform focusing on building a real-time, point-of-need digital lending solution for banks and their existing relationships. Artis provides their solution all while remaining “faceless” as the Bank utilizes the platform to benefit their customers’ loan needs in a seamless manner. Barclay explores the technology behind their solution and how it has improved the loan process, how they have developed and smoothed out the platform’s onboarding process and user experience for both the Bank and their relationships and more. Our featured craft beer this episode is Chance IPA from Wild Leap Brew Co. (www.wildleap.com) in LaGrange, Georgia.
Welcome to GroundBanking, stories about innovation in the financial industry. Each episode, host Terry Ammons features experts in banking and FinTech, who discuss the challenges and opportunities in today’s marketplace — whether it’s embracing new technology, coming up with new lines of business or finding more efficient ways to serve their customers and communities. In our latest episode, we talk with Jonathan Smith, Chief Strategy Officer of National Products for Sunrise Banks, who moved his workforce to be totally remote. Jonathan shares his experiences moving everyone out of an office setting as well as best practices for being a 100% remote business.
Terry Ammons, Fintech Leader and Partner at Wipfli along with Michael Okwilagwe of the Robinson School of Business at Georgia State join Tommy Marshall to discuss fintech response to the CARES Act Paycheck Protection Program. The discussion spans both fintech involvement and bank involvement in lending the first wave approximately $350 billion to small businesses across the United States of America.
In this special edition of GroundBanking, host Terry Ammons discusses the recent fintech events he has attended over the past several weeks, including AFT's Spring Summit in Tucson, AZ and the ICBA"S ThinkTech Accelerator hosted by the Venture Center of Little Rock. He touches on the top five things he learned at AFT as well as some of the most important things fintech startups should be focusing on right now. https://www.icba.org/news/press-releases/2018/10/31/icba-and-venture-center-launch-first-community-bank-fintech-accelerator http://aftweb.com/aws/AFT/pt/sp/summit
In an age when so much stress is placed on customer experience, financial institutions need to keep an eye on the safeguards that guarantee success. Terry Ammons, partner at PKM, explains how savvy banks can take security measures to the next level.
Risk is a part of banking. You probably didn’t need us to tell you that, but that won’t stop John and Josh from spending an entire podcast talking about it. What does true risk look like in the bank marketing world? Are you taking enough risks? The guys even bring in PKM systems partner Terry […] The post Risk with Terry Ammons appeared first on Marketing Money Podcast.
Risk is a part of banking. You probably didn’t need us to tell you that, but that won’t stop John and Josh from spending an entire podcast talking about it. What does true risk look like in the bank marketing world? Are you taking enough risks? The guys even bring in PKM systems partner Terry […] The post Risk with Terry Ammons appeared first on Marketing Money Podcast.
Following a 3-month summer hiatus, hosts Jonathan Hightower and Rob Klingler were joined in The Bank Account studio today by Terry Ammons, a partner with PKM and the host of PKM's recently launched podcast GroundBanking, which features both banking and fintech experts as they discuss the challenges and opportunities in today's financial services industry.