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Martin Brazinet, head of Technology at AWS Canada AWS Canada has opened its first Canadian Partner Innovation Hub in Toronto, a purpose-built facility designed to help Canadian businesses move from AI experimentation to production-ready implementation – with their partners in the lead. The center, publicly announced June 2 at the AWS Summit Canada, is the Canadian evolution of AWS’s GenAI Innovation Center (GenAIIC) model. Globally, 65 percent of solutions that went through the GenAIIC program have made it to production, some in as few as 45 days. The key distinction for the Toronto hub: it is explicitly built around partner delivery and scale. “Seventy percent of our customers are hoping to get their GenAI implementation done using a partner,” said Martin Brazinet, head of technology at AWS Canada. “Having an environment where we can bring our launch partners and show cross-industry specificity is how this came about.” The facility opens with four launch partners: CGI, Dedicatted, Elevata, and OpsGuru. Each visit is tailored rather than templated – partners customize the demos and talk track for a specific customer, then move into a structured workshop designed to get C-suite, architects, and line-of-business stakeholders aligned on a shared action plan before they leave. Dinesh Bhavsar, director of AI, emerging technologies and innovation at CGI, said the space addresses a gap he sees regularly in how customers approach AI adoption. “If you’re starting with AI as the solution, you’ve already failed,” he told In The Channel. “You haven’t thought about what problem you’re actually trying to solve.” AWS says it intends to expand access beyond the four launch partners, with industry specificity and differentiated offerings being the primary selection criteria for future participants. Read Full Transcript Hello and welcome to In The Channel from ChannelBuzz.ca, bringing news and information to the Canadian IT channel community for the last 16 years. I’m Robert Dutt, editor of ChannelBuzz.ca, your host for the show. So here’s a number worth thinking about. 650,000 Canadian businesses are already on the AI adoption path, but only a third of them have actually mastered it. The other two-thirds are still at a very basic level of implementation, and the challenge isn’t getting started, it’s getting serious. Moving from a proof of concept that generates excitement in the boardroom to a production solution that actually changes how the business runs. That gap between prototype and production is the problem AWS Canada is trying to help its partners solve, and on June 2nd, the company formally launched its answer, the Partner Innovation Hub in Toronto. I was on site the day before the launch for a couple of conversations. First, I sat down with Martin Brazinet, head of technology at AWS Canada, who walked me through the vision behind the centre, why it’s built around partners and what success actually looks like. Then I spoke with Dinesh Bhavsar, director of AI, emerging technologies and innovation at CGI, one of the four launch partners, about what the space means for his clients and how he thinks about sparking curiosity with customers who may not yet know what questions to ask. Let’s get right into it, starting with my chat with Martin Brazinet. Thanks for taking the time, really appreciate it, especially on the eve of the centre going public and getting it launched out there.Martin Brazinet: Oh, thank you very much. It’s my pleasure to be here with you, Rob. Rob: For folks who aren’t familiar with the concept or haven’t heard it yet, can you kind of give us the elevator pitch, I guess, for the Partner Innovation Centre – what it is and why Toronto is the place for it? Martin Brazinet: Yeah, no, for sure, Rob. Every day my team is working with customers and helping customers adopt AI on a continuous basis. We see a lot of excitement from customers who wanted to get deeper into AI. I believe in terms of Canadian customers, there are 650,000 customers already in Canada that have adopted AI. But surprisingly, only about a third of them have really mastered AI – two-thirds of them are still at a very basic level of AI adoption. And we see that, and customers want to get some support on having a better understanding of how they can adopt AI at a more transformative level that touches their industry and touches their requirement. And the AWS Partner Innovation Hub is really there for that – to provide that space where we can see solutions in action, having an immersive environment where we can, with our partners, show some solutions that are transformative, and then talk about an action plan on how to put that in effect within their environment. Rob: You guys have had other innovation spaces, innovation hubs, innovation centres, that kind of thing globally. Can you kind of tell me a bit about how you’ve built on those ideas? And especially, I’m interested because you chose to put “Partner” right on the tin in terms of the name of this centre – why was the partner focus so important for this one? Martin Brazinet: Yeah, of course. So I guess two-fold here. From a GenAI Innovation Centre perspective – and this is called GenAIIC – GenAIIC is something that we started in 2023 with a lot of demand from our customers. And this is based on our own experience of bringing customers into an immersive environment, thinking about their scenario, showing them solutions and prototypes. And that has been super successful – that was an AWS practice. We’ve brought thousands of customers globally to adopt the solutions that we were presenting. I think it’s 65% of the solutions that went through our GenAIIC that went to production, and some of them just within 45 days. Over time, we’ve adopted a lot of partner motion as part of the GenAIIC in order to scale it and bring way more industry knowledge, industry specificity. And so we took the best of the GenAIIC in terms of the demos and the industry specifics, and we made it more scalable. And this is how the hub here that we’re implementing in Toronto came about. Toronto is the first Canadian hub that we’re launching, and it’s really because we see that Canadian customers really want to have that partner support to launch their GenAI journeys. In fact, 70% of our customers are really thinking about using partners to be deploying their GenAI environment, and having an environment where we can bring our launch partners – that we’ll talk about in a minute – to bring that cross-industry specificity. Rob: Let’s talk a little bit about one of the problems that you’re designing to solve here – the dynamic that you see where AI projects stall out between proof of concept and actually getting out there and earning their keep in the business. How widespread a problem is that for Canadian partners talking to their customers today? Martin Brazinet: Well, I think that’s one of the problems, right? Our customers have started to adopt AI, and they had that first stage of adoption of having pretty basic implementation. And when it comes to having more complex use cases to address in terms of really trying to transform their industry, they lack some of the knowledge that is required to move this to production. And this is where working with partners such as the launch partners that we have here – which are CGI, Dedicated, Elevata, and OpsGuru – they’ve been going to those types of projects dozens of times. They know how to move from proof of concept to production, building the right runbook, upscaling the customer environment, and they are that proof of success that can really reassure customers in that journey to moving to production. Rob: We talked a little bit before this about a shift that you’re seeing in how purchasing decisions are being made – kind of away from IT and towards line of business, the people who actually own the ultimate solution. How do you find that’s changing what a partner actually does to spec, to architect, to close a deal? Martin Brazinet: Well, it comes back to the fact that right now, the solutions that were initially planned were very generic. When you’re buying an AI solution off the shelf, it’s relatively non-complex to bring to production, but then you don’t transform your business as much. And it’s really where you see the partner with different depth of expertise – whether it’s consulting expertise that really understands how you need to shift your production environment if you’re in a manufacturing environment, or if you’re a global organization – having the partners that understand those different dynamics and can bring their expertise to help them launch and transform your business. Rob: Is this a Canada-specific challenge, or something you’re seeing around the world? And if it is sort of a universal challenge – which I suspect at least to some degree it is – is there anything that’s specifically unique about the Canadian market and its peculiarities? Martin Brazinet: Yeah. I think overall Canadian businesses are, in some aspect, maybe less risk-taking than some other countries. Rob: You would not be the first who said that. Martin Brazinet: Yeah. So being supported by a partner that has the experience to move this into your environment is certainly reassuring to customers in terms of the chances of success and avoiding costly mistakes that some may have made. So I think this is kind of maybe more unique to Canada, and this is why the number that I shared earlier – of 70%, 70% of customers are hoping to get their GenAI implementation using a partner – there’s certainly a connection between those two data points there. Rob: Yeah. I sometimes use the term, “Canadian businesses like to have someone walk through the minefield first and see where it is.” In the case of the right partner who’s done this a bunch of times, they hopefully know where all those mines are beforehand, and specific to your industry. Rob: So let’s talk about the centre itself and the experience. Walk me through – if I’m a partner and I’m bringing a customer in here, what does that look like in practice? How does the experience unfold? Martin Brazinet: Yeah. So I think the first thing is every visit to the hub is expected to be a tailored visit. It’s not a demo centre where everybody gets the same experience. A partner is going to take the time to really tailor it with demos and a talk track that are certainly pertinent to the customer that is going to come. So with that in mind, the visit has two dimensions. The first dimension is to work through that immersive demo centre where they’re going to see curated demos that speak to their industry. And it’s going to give some form of reference in terms of the art of the possible – what is the most innovative organization in my specific industry thinking about, and solving problems in different ways? So I think that’s a very intuitive moment where the lights are turning on and you see the art of the possible. And then we’re going to shift to the second aspect of the visit, which is the workshop. And the workshop is where you build that alignment. We have the leadership of our customers present there, and it’s often a diverse set of personas that are going to come – it’s going to be the C-suite and the architects and the line of business, not just the CIO. And we’re bringing the partners’ architects and our architects as well from AWS. And altogether we’re going to try to align the value map of the use cases that they’re trying to solve from a customer perspective, and define what the workstreams are – whether it’s to do a better understanding of the KPI for that use case that we’re thinking about, or whether it’s to go directly to a proof of concept or proof of value, or just to bring it to production. We’re going to get that customized experience. So by the end of the session, the customer walks out of here not only having seen really impressive technology, but they’re going to walk out of here with a plan in hand and documented next steps that we can go and pursue together. Rob: And I think that last bit may inform this, but I’m curious what you think is the most powerful thing about this space – the thing that you think is really going to get things moving, get things unstuck and create some momentum toward getting AI solutions that are meaningful, that are delivering business outcomes. Martin Brazinet: You know, that’s a good question. There’s certainly the inspiration moment that is quite powerful – really understanding how technology can now solve a problem in a completely different way. And we try to say that to our customers: if you are going to implement a generative AI solution, don’t try to just automate the steps that are already part of your process, but try to look at it through a completely different lens so that you get a disproportionately better outcome. But to answer your question directly, I think some of the most powerful things that come out of here is the alignment – getting the leadership alignment of our customers, all being in the room, realizing the same capabilities together, and then brainstorming with subject matter experts on what the next steps are. You walk out of here with a consensus on what the best next steps are. And I think that alignment from the leadership perspective is really, really powerful. Rob: Is it a best practice to lock the door and not let anyone have pizza until everyone’s got on the same page? Martin Brazinet: Where did you learn about that? I cannot reveal my sources. Rob: So if I’m a partner who’s participating here and I want to bring a customer in – what does that look like in terms of lead time, in terms of setup, in terms of thinking through what I want to be showing and talking about? Martin Brazinet: I mean, I guess it depends on where you are in terms of your journey. There’s not a one-size-fits-all. If you’re pretty advanced in terms of defining the outcomes that you’re trying to drive and it’s really about understanding what technology we can align, it’s probably something that we can get ready to do in a couple of days. But if you’re still at the ideation level and you don’t really have a clear understanding of what you’re trying to do, there’s probably more work to do in terms of gathering the requirements and understanding what “good” looks like in terms of the outcome of that session. So I’d say anywhere between a couple of days to a week or two of prep work. Rob: And I guess lead time will depend on how popular the place is and how many customers are lining up outside the door. Martin Brazinet: Absolutely. And that’s why we have a few launch partners – so that we start with scale and each of them bring their own set of capabilities. And we also have the scaling factor behind having a few large launch partners with us. Rob: What’s the vision for the broader partner community going forward? You’re starting with four – what’s the message in terms of a roadmap for more partners having access, and how are you looking at what the qualifying metrics will be to get on the list to bring customers in? Martin Brazinet: Yeah. Well, I think to your point, this is a starting point. We’re starting with four and it’s not an ultra-gated approach – we want to scale. We want to bring partners that have differentiative offerings. I think that’s the main selection criteria. We’re looking to bring differentiative offerings from the perspective of either industry or type of use case. But this is expected to be a transformation session – not to talk about “oh, I just need to migrate from A to Z.” So if a partner has a specificity in terms of the industry or the way that they tackle problems, we’re certainly willing to hear it and scale our capabilities here. Rob: What are some of the things that you think will make for the best customers to bring in here, in terms of where they’re at in their journey – what the partners have identified as being beneficial for them versus maybe what the customer themselves has already figured out is beneficial for them? Martin Brazinet: I think it’s about rotating on the personas. We often pivot when we think about technology and AWS and cloud and AI to the tech owners of the businesses – we go to the CIOs and the architects. But a lot of the expectation from AI and generative AI is a revenue growth imperative that our customers are looking at, and that’s really a board-level priority. So we’re hoping to get more than just the usual technical leaders. Let’s go to the line of business – the people that are really interfacing with the industry problem they’re trying to solve – and see how AI and generative capabilities are now able to accelerate the innovation within that space. Rob: You mentioned the art of the possible on the customer side. I’m curious on the partner side – as I imagine we’re close enough to having customers going through here regularly that some of the partners have started to identify who they want to bring in – any surprises, without naming names or with naming names if you wish, in terms of what you’ve seen partners bringing to the table in terms of the types of customers or the types of things they want to be showing off? Martin Brazinet: Yeah, well, it’s a little bit early because we’re really launching this today – it’s going to be announced at the summit the day after tomorrow. So I think we’ll see that and make those discoveries as we go. We’re super excited and our partner ecosystem is really excited about that. But I can’t wait to get some of those learnings. Rob: So if this works out the way that you’re hoping, what does success look like a year from now? What are you measuring – is it deal velocity, customer outcomes that are actually out there, something else? Martin Brazinet: That’s a good one. I think the real measure of success is moving to production. Because that’s where the rubber meets the road and we are able to measure the outcome that we’re trying to drive. If it just turns out that we’re visiting the innovation hub and having great discussions and we walk out with a roadmap, but none of this goes into production – I think that’s the exact problem that we’re solving for. I’d say moving to production, and deepening the expertise into different industries, and really thinking about solving the problem in a different way – so that when we solve a problem in a different way, we can scale those learnings to other customers and help the Canadian industry evolve in that matter. Rob: Big picture – how significant do you think this place, and places like this, will ultimately play in moving the needle on AI adoption in the Canadian market, especially for partners and for customers? Martin Brazinet: Well, I think the opportunity is immense. If I just go back to my initial statement – there are 650,000 Canadian customers and two-thirds of which are at that very basic implementation of AI. We need to unblock those customers. We need to accelerate them. And I think places like this one are a way to get there. So I expect it’s going to be really impactful, providing this format is what customers need. They need to see things through a different lens and they definitely need the support of the partner community to move to implementation and get them to production. So I’m hoping it’s going to be really impactful for Canadian customers to accelerate their transformation. I think the number that I saw is that we expect 85% of the Canadian industry needs to change within the next five years, driven by AI adoption. So if we want our Canadian customers to stay innovative, to stay relevant, to be as productive and innovative as the rest of the industry, I think doing those experiments that we’re doing here with the hub is how we can help them. That’s a lot of folks through the centre. Rob: Good luck with the launch and getting partners in here and getting some of those AI projects moving forward. Thanks for taking the time. Martin Brazinet: No, thank you very much. It was great speaking with you today. That was Martin Brazinet from AWS Canada on the vision behind the Partner Innovation Hub and what it’s designed to unlock for Canadian businesses on their AI journeys. Now let’s hear the partner side of the story. Dinesh Bhavsar is director of AI, emerging technologies and innovation at CGI – one of the four companies tapped as launch partners for the facility. His take on what customers actually need, and the honest conversations partners sometimes need to have, is a nice complement to what we just heard from AWS itself. Rob: Dinesh, thanks for taking the time. I appreciate it. Dinesh Bhavsar: Thanks for having me. I appreciate it as well. Rob: Tell me a little bit about where your customers at CGI are at with AI. Obviously one of the precepts here – and this is something I’ve heard from partners for at least the last year – the idea that we start out strong, we have lots of ambition to do AI, but we don’t necessarily know what we want to do, we don’t necessarily know how we want to do it. We don’t know what that outcome looks like. What are you seeing from customers today in terms of where their AI journey falls off, for want of a better phrase? Dinesh Bhavsar: Yeah, I think there’s a broad spectrum of maturity when it comes to understanding what AI is, what it’s not, and what it can do for the organization. So we’ve had great clients who have a really good, clear understanding of what AI can do for their business and their business processes. And then we’ve had clients who are just, “Hey, I need to implement AI – Dinesh, help me implement AI.” And it’s those clients where we really have to have the honest conversation about the fact that if you’re starting with AI or any technology as the solution, you’ve already failed. Because you haven’t thought about what problem you’re actually trying to solve, and yet you’ve jumped to AI being the solution for all things in life. I don’t think that’s the case in many instances, but you do have to have those honest conversations with clients about that. Rob: Tell me about how you guys got involved here with the centre. At what point did AWS pull you in, and what was the initial reaction to the idea of doing this kind of an innovation hub? Dinesh Bhavsar: Yeah, I think at CGI – and especially within our team in the emerging technologies, AI and innovation team – we really try to drive a culture of innovation, a culture of customer-first mindset. And through our partnership with AWS, we were able to bring clients in to work through that concept and that practice. So that really allowed our clients to understand what it really means to put customer-first in every opportunity, in every challenge that they’re trying to solve. And I think through that partnership, through that collaboration, this hub really allows us to bring that to life and really bring clients into that journey. And we’re hoping to bring more of those experiences to our clients, as well as our CGI partners. I think CGI as a whole is looking to innovate and drive more customer-centric, or client-centric delivery. And I think this practice, this centre, will allow us to showcase some of that as well with our partners. Rob: What do you think will be the most impactful, especially when it comes to the demos and the things that they can show off here? I know it’s hard to predict because every customer is going to be different, but just in terms of things that you think might really get into a customer’s mind. Dinesh Bhavsar: Yeah, I think it’s the application of AI. Real-world scenarios, real-world application – I think that’s going to stand out. It’s very easy to think about the theoretical aspects of everything that’s happening in the AI space. Like I said, clients can get very lost. All of us can get really lost in everything that’s happening. But when you try to bring it down to real, tangible examples where people can see it in action, that relates to their role or relates to their business process – I think that’s when AI really becomes real. And I think this allows us to showcase that. Rob: What do you think it’s going to do in terms of speed to value, speed to outcomes – whatever you want to call it – in terms of the sales and architecting cycle that you guys go through with customers? Dinesh Bhavsar: Yeah, I think it’ll accelerate that quite a bit. Again, I’m a big advocate of solutions – real screens, real models, real-world solutions – and less of theoretical slides. I think the days of current state assessments and advisory alone are of the past. I think clients expect us to show real working solutions. And once you actually have that – what I always say is 70%, 80% there – you only really have the balance to customize for the client. And that allows you to move a lot faster than how we do today. Rob: You guys, I have to presume, are very familiar with the idea of working with the C-suite and working across the business. But I’m curious how much more of a shift you’ve seen towards line of business and C-suite as we’re looking at this AI technology stack. Dinesh Bhavsar: Yeah, I think we’ve gone from the world of being curious and wanting to understand more about AI at that level – and a bit of FOMO, I think – we’ve had executives that are in the race for the sake of being in the race to deploy AI – to more of, “Okay, I understand the technology now. I really need to understand the ROI or the value that it’s going to help drive in our business. What impact does it have on our employees?” So technology alone is great, but really you need to surround yourself with the human-centered, customer-centric practices – like design thinking, systems thinking, for example – which are great practices to surround yourself with AI or any technology. And I think C-suites are now understanding what that human impact is going to be. Efficiencies, sure, but it’s really around empowering their employees with more decision-making power at a pace that hasn’t been there in the past. So I think that’s evolved. Like I said, there are some notions out there of being in the AI space because it’s the thing to do right now. But I think executives, I think middle managers are all taking a step back to really understand what value it can bring, and really understand the cost of maintaining and creating these models. So I think the maturity has evolved quite a bit. Rob: How important is it that it’s a physical location? You guys are obviously global in scale with customers both local and international. And the whole concept of the cloud, of AI, of all this – is that it’s out there, it’s everywhere, all at the same time. And yet it does come down to getting everyone in the same room and hashing it out, working it out, and getting everyone aligned on the same value. Dinesh Bhavsar: Yeah, I mean, I’m a big advocate of in-person experiences. So I think having a physical space does allow you to bring a different mindset when you walk into it – whether that’s how it’s laid out and how people can navigate the space, complemented by the technology there to help you think differently, and then of course the collaborative spaces that surround it. Whether it’s workshops, groupthink, communal seating – I think all of that makes a big difference in a space like the Innovation Hub here. I think it does help that people get away from their day-to-day routine and come through an experience like this, because I think it does help you think differently, think more boldly. And it allows you to, again like I said before, be vulnerable, ask all the questions, and know that you’re surrounded in a safe environment that allows you to do that and fosters it. So physical space, to me, is great. I’m a big advocate of whiteboarding. I love whiteboarding. I’m such a visual person that I just draw it all out and see how it all works. And you’d be surprised to see how quickly decisions can get made when everyone’s in a room together, focused on one thing and not distracted by the emails and the phone calls – but really allowing themselves for focused work, group work. Rob: It sounds like almost the benefits of an off-site type of meeting, just where the site involved happens to be purpose-driven for what you’re trying to do with it. Dinesh Bhavsar: Exactly. And you want to be intentional. You want to come in here for a purpose. You want to come here with intention. And you do need facilitation of that. And I think the space helps facilitate that thinking. I think the people in the room can help facilitate that as well. But I think it is much more important to have a space like this than to not. Rob: How are you thinking about the customers who come in here, especially in terms of prioritization? Is it the biggest opportunities first, or is it you want to look at those who have big hairy audacious goals, or those who maybe don’t quite realize yet what could be the goal? Dinesh Bhavsar: Yeah, it’s probably the last part. In my world in emerging technologies and innovation, our role is really to help clients think about things they haven’t thought about yet, help CGI partners think about things they haven’t thought about yet, and really the art of the possible. So I think having clients come through here and really seeing what it could be is very beneficial. I’m hoping that seeing real-world solutions really helps to say, “Okay, well, what is AI and how does it help me and my business process? And what does that mean for my employees? Or what does it mean for my customers? Or what does it mean for my partners?” And so I think those questions can all be sort of answered in a space like this, in an experience like this, with real solutions. So yeah, I think it’ll be great. I don’t necessarily prioritize in terms of the size of the pie. My job is more about sparking curiosity with all our clients. And so we focus a lot more on strategic pursuits than tactical delivery. Rob: In terms of the kinds of demos you want to be delivering, I’m curious how customized, how granular do you want to go on setting those up? Is it a matter of the more customized the better, or do you want to keep it at an industry level? What does best case look like for you? Dinesh Bhavsar: Yeah, I think for me, one thing is keeping it as simple as possible – that will get the most adoption and understanding of what we’re trying to showcase. I think industry-wide definitely helps, because then you can see what others are doing, or where the industry is headed, and how that can apply to your specific scenario. And then you have to flex, right? So I think there are certain demos that are very business-friendly – where you do have executives come in and want to understand those solutions at a high level – and then you can have it so that you can go technically deep as well for the right audience and have those conversations. So you do need to be able to flex the demo, but I would say industry-wide, what’s truly emerging – and again, focus on what clients perhaps are not thinking of or considering yet – and really show them the art of the possible. Rob: Last one for me – a year from now, once getting folks in here is a frequent experience and you’ve got lots of reps on it, what are you thinking about in terms of one specific type of AI success story that you hope will have come out of bringing a customer into this facility? Dinesh Bhavsar: Yeah, I think I hope to bring a lot more clients through this experience, as I call it. I’m hoping we can bring real-world AI solutions that have impacted not only the client themselves, but I think it’d be great to see AI supporting social good, and us being able to dive into responsible innovation as well. So an AI solution that’s helping Canadians collectively across the country would be a great AI use case. And we’re doing a lot of work at CGI in terms of responsible innovation and how do we drive AI for good, for Canadians, with Canadians. And I’m hoping that use case or something gets sprung from this space. Rob: Big goals. I wish you well on that. Dinesh Bhavsar: Yeah, appreciate it. Thanks for having me. Rob: Thank you. There you have it – Martin Brazinet from AWS Canada and Dinesh Bhavsar from CGI. I’d like to thank both Martin and Dinesh for their time, and for carving out space for these conversations in the middle of what was a busy launch week. A couple things that stuck with me from these two interviews. Martin’s numbers are worth sitting with: of 650,000 Canadian businesses already on the AI journey, only about a third have gone deep. Two-thirds are still at the basics – not for lack of ambition. It’s just that moving from proof of concept to production is genuinely hard. It takes industry expertise, stakeholder alignment, and someone who’s been through the minefield enough times to know where the mines are. What I appreciate about Dinesh’s perspective is how direct he is with customers about the starting point. If someone comes to CGI and says, “I need to implement AI – help me,” he’ll be the first to tell them that they’ve already made a mistake, because they jumped to the solution before identifying the problem. That’s a conversation a lot of partners are navigating right now, and it’s a healthy one to hear out loud. The hub itself is an interesting bet on the idea that getting the C-suite, the architects, and the line-of-business people in the same room, seeing the same demos, and walking out with a shared plan is what actually gets these projects unstuck. The model has a good track record globally – 65% of solutions through AWS’s GenAIIC program have made it to production – so there’s something to build on here. If you found this one useful, I’d love to have you follow or subscribe to the podcast. We’re on Apple Podcasts, Spotify, YouTube, and most of the major directories. And if you’ve got a moment, ratings and reviews are always helpful. Until next time, I’m Robert Dutt for ChannelBuzz.ca, and I’ll see you in the channel.

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On this episode host Tom Foley invites Joe Campanella, an experienced healthcare advisor with over 30 years successfully automating over 58 health plans operations and clinical services leveraging both technology and services. He drove healthcare operations efficiencies within enrollment/billing, claims, authorization/medical management, customer service/CRM, sales process management, provider management, financials and other key components of a health plan's ecosystem. From a clinical perspective, provided technology and services to support wellness, and disease/case management services to health plans and integrated delivery systems.

In this episode, Alex Sheridan sits down with Andy Sharma, Co-Founder and Managing Partner of Flowtogen, a company that builds and deploys AI agents for businesses. With 20 years at Accenture, Andy breaks down the difference between efficiency AI and opportunity AI, a framework every founder needs before making their next AI investment.Key takeaways:00:00:00 Introduction00:14:55Q: Is a computer science degree still worth it in the age of AI?A: Andy Sharma reveals that 40% of CS grads are currently unemployed, including graduates from top programs like the University of Illinois.00:18:42Q: What is the difference between efficiency AI and opportunity AI?A: Andy Sharma breaks AI into two categories. Efficiency AI automates the mundane. Opportunity AI creates new revenue streams. Founders should focus on operating at the top of their license.00:34:01Q: How should founders evaluate AI consulting companies?A: Andy Sharma explains Flowtogen's model of advisory, research, and engineering. Not every problem is an AI problem, and a good partner will walk away if it doesn't deliver ROI.00:43:42Q: Why is there so much fear around AI right now?A: Andy Sharma compares AI companies to pharmaceutical commercials run in reverse. They lead with fear instead of benefits.00:50:00Q: What careers will still matter as AI advances?A: Andy Sharma and Alex Sheridan identify three buckets: working in AI, deep human connections, or working with your hands. There is no "next level up" this time.01:01:06Q: What advice should parents give their kids about AI?A: Andy Sharma tells his own kids to learn the tools and stay relevant. "If you don't like change, you're gonna like irrelevance even less."Subscribe to Founder Talk so you don't miss what's next.

Knowledge about coffee is one thing, but wisdom and true expertise? Well, that is quite another. While knowledge is widely and cheaply available and true wisdom and expertise that makes a business effective is only attained after living and experiencing the realities of the coffee industry over time.  The difference is important because it means the difference between effective operations and solutions and just guessing. Coffee and coffee people deserve better. Today we are talking with a man who has lived enough coffee experiences for a few lifetimes and applies his hard earned insights to clients globally. I am honored to be talking with the one and only John Gordon of Silverback Coffee Solutions! John Gordon is an industry-leading coffee professional with almost three decades of experience spanning every facet of the global specialty coffee sector. He currently serves as the Director of Silverback Coffee Solutions, providing comprehensive coffee business consulting, project management, equipment design and development, roastery technical services and roaster training. A distinguished competitor and coach, John is a three-time UK Barista Champion (2010, 2011, 2013) and 2009 UK Latte Art Champion and the 2018 New Zealand Barista Champion. He has reached the finals of the World Championships multiple times ( 2009 WLAC 6th, 2011 WBC 6th, 2013 WBC 10th, 2018 WBC 6th ) and has coached highly successful competitors, including 2015 World Barista Champion Sasa Sestic and 2019 New Zealand Champion Dove Chen. Beyond the competition stage, John brings extensive technical expertise as a roaster technician and research and development specialist. His background includes serving as Production & Innovation Manager at Coca-Cola Amatil NZ and Operations Manager at Square Mile Coffee Roasters in London. He has held significant R&D consulting roles for major equipment manufacturers, including Sanremo Coffee Machines and Heylo/Carimali, where he managed engineering teams, directed 3D and mechanical design, built prototypes, and implemented Lean manufacturing principles. With a unique blend of high-level coffee experience, architectural and mechanical 3D design skills, and deep knowledge of roastery operations from green bean importing to production equipment installation, John continues to shape the future of coffee equipment and roastery workflows worldwide. Today we discuss: How Johns Curiosity and Technical Exploration Shaped His Career Innovations in Coffee Technology over the Years The Importance of Technical Knowledge John's Take on Balancing Taste and Technology Why We Should be Building Institutional Knowledge in Coffee Understanding Roaster Maintenance and Operations Enhancing Roastery Efficiency through Lean Practices How John Uses Time and Motion Studies for Improvement John Reflects of the Future of Coffee Roasting and Industry Trends  KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Related episodes:  RoR # 22 : Master Insights on Roaster Maintenance and Care w/ Doug Graf, Vintage Coffee RoR Live! #9 : Roasting Innovation and Consistency w/ Scott Rao 478: Building Efficiencies Into Your Roastery w/ Scott Stouffer of Probat Coffee    

Knowledge about coffee is one thing, but wisdom and true expertise? Well, that is quite another. While knowledge is widely and cheaply available and true wisdom and expertise that makes a business effective is only attained after living and experiencing the realities of the coffee industry over time.  The difference is important because it means the difference between effective operations and solutions and just guessing. Coffee and coffee people deserve better. Today we are talking with a man who has lived enough coffee experiences for a few lifetimes and applies his hard earned insights to clients globally. I am honored to be talking with the one and only John Gordon of Silverback Coffee Solutions! John Gordon is an industry-leading coffee professional with almost three decades of experience spanning every facet of the global specialty coffee sector. He currently serves as the Director of Silverback Coffee Solutions, providing comprehensive coffee business consulting, project management, equipment design and development, roastery technical services and roaster training. A distinguished competitor and coach, John is a three-time UK Barista Champion (2010, 2011, 2013) and 2009 UK Latte Art Champion and the 2018 New Zealand Barista Champion. He has reached the finals of the World Championships multiple times ( 2009 WLAC 6th, 2011 WBC 6th, 2013 WBC 10th, 2018 WBC 6th ) and has coached highly successful competitors, including 2015 World Barista Champion Sasa Sestic and 2019 New Zealand Champion Dove Chen. Beyond the competition stage, John brings extensive technical expertise as a roaster technician and research and development specialist. His background includes serving as Production & Innovation Manager at Coca-Cola Amatil NZ and Operations Manager at Square Mile Coffee Roasters in London. He has held significant R&D consulting roles for major equipment manufacturers, including Sanremo Coffee Machines and Heylo/Carimali, where he managed engineering teams, directed 3D and mechanical design, built prototypes, and implemented Lean manufacturing principles. With a unique blend of high-level coffee experience, architectural and mechanical 3D design skills, and deep knowledge of roastery operations from green bean importing to production equipment installation, John continues to shape the future of coffee equipment and roastery workflows worldwide. Today we discuss: How Johns Curiosity and Technical Exploration Shaped His Career Innovations in Coffee Technology over the Years The Importance of Technical Knowledge John's Take on Balancing Taste and Technology Why We Should be Building Institutional Knowledge in Coffee Understanding Roaster Maintenance and Operations Enhancing Roastery Efficiency through Lean Practices How John Uses Time and Motion Studies for Improvement John Reflects of the Future of Coffee Roasting and Industry Trends  KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Related episodes:  RoR # 22 : Master Insights on Roaster Maintenance and Care w/ Doug Graf, Vintage Coffee RoR Live! #9 : Roasting Innovation and Consistency w/ Scott Rao 478: Building Efficiencies Into Your Roastery w/ Scott Stouffer of Probat Coffee    

Feeling excited about AI but also kind of overwhelmed? Same. In this episode I'm taking the hysteria down a notch and sharing exactly how I'm using AI in my business right now — in the most non-techy way I can manage. I walk you through four practical pillars: Insights, Efficiencies, Automations, and Innovation — with real examples from my own business, including how a two-week SEO project started bringing in more organic leads and what I'm building inside Amplify that could change how clients get results. This one's for you if you've been wanting to start with AI but don't know where to begin. In this episode: Why Claude is winning over ChatGPT for me right now How I used AI to find the biggest gaps in my business across all my platforms The grunt work that used to weigh on me that AI is now handling The automation I'm building to turn one video into a full content suite What innovation actually looks like in a coaching business Links + Resources: Grab the free Claude Brand Builders Guide  Ready to amplify your personal brand and get seen as the expert you are? Learn more about working with me inside Amplify → https://www.suzchadwick.com/amplify 

"If you show me a company that succeeded with every experiment, I'll show you a company that's very poor at picking their experiments." — Jason GoldbergIn this episode, Jason "Retail Geek" Goldberg — Chief Commerce Strategy Officer at Publicis Group and co-host of the top-ranked Jason & Scott Show — makes the case that most companies are asking the wrong question about AI. A 30-year commerce pioneer who launched Blockbuster's first e-commerce site in 1995 and has since driven billions in online revenue across hundreds of clients, Jason brings rare long-view perspective to the agentic commerce moment. We dig into why Walmart went from banning AI to hitting a trillion-dollar market cap, why fast followers beat first movers, and what the one question Doug McMillan asked in every meeting has to do with all of it.What You'll Discover:[02:16] Is Agentic Commerce Real — Or the Next Blockchain?→ Jason's framework for separating genuine disruption from hype, and why he thinks agentic is one of only five true disruptions in 6,000 years of commerce[08:27] The Walmart Story: From "AI Is Illegal Here" to $1 Trillion→ What a single question from Doug McMillan — asked in every meeting — unlocked inside the world's largest retailer, and what it reveals about the job of a CEO in volatile times[14:16] Efficiencies vs. New Behaviors: The AI Trap Most Companies Fall Into→ Why optimizing what you already do will save you money this year and cost you everything in five — and the consumer behaviors that will disintermediate your shelf entirely[19:06] The Gartner Hype Cycle as a Leadership Tool→ How to use the trough of disillusionment to your advantage, and why being unrealistically optimistic about the future is just as dangerous as ignoring it[23:11] The ROI Trap: Why You'll Always Choose the Oak Tree Over the Acorn→ The structural reason most companies starve their best future bets — and what exceptional organizations do differently[25:15] Why Ivory Tower Innovation Almost Always Fails→ The REI green vest story: what happens when the scientists solve the wrong problem, and where the real innovation instinct actually lives in your organization[32:43] The Fast Follower Advantage — and the Regret Question→ Why you haven't missed the agentic window, what AltaVista vs. Google tells us about timing, and the one question to ask yourself before leaving any strategy meetingKey Takeaways:Being first rarely wins. Being prepared to move fast when the signal is clear almost always does.The CEO's real job in disruption isn't picking products — it's being the chief change agent for 1.6 million people who learned from their predecessors.The ROI framework will always favor your existing business over your future one. Exceptional companies build a different budget category for experiments — and expect most to fail.About Jason Goldberg:Jason "Retail Geek" Goldberg is the Chief Commerce Strategy Officer at Publicis Group, where he advises the world's largest retailers and brands on digital transformation. He co-hosts the top-ranked Jason & Scott Show podcast and has been named a leading global retail influencer by Rethink Retail for six consecutive years.

Hospitals and public health services across the country are now looking for more than half-a-billion dollars in "efficiencies" they've been told to find, to re-invest in patient care. But from where?

In this episode of Clocking In: Voices of NC Manufacturing, host Dr. Phil Mintz sits down with Tommy Ausheman, co-founder and president of Outrider USA. Based in Mars Hill, North Carolina, Outrider USA is a premier manufacturer of adaptive electric all-terrain vehicles designed to restore independence, adventure, and access to the "great outdoors" for individuals with mobility impairments. Tommy's journey began at Appalachian State University, where his passion for mountain biking and rock climbing collided with his studies in Appropriate Technology. This discipline—focused on creating functional, repairable, and sustainable solutions without over-engineering—became the foundation of his design philosophy. The company refers to itself as "Wing Builders," a title inspired by a moment of soul-searching and the myth of Icarus. Tommy explains that for many customers—particularly those with spinal cord injuries or veterans—an accident can feel like being stuck in a "dark place." Outrider machines act as "wings," providing the means to rise out of that space and rediscover freedom. Listeners also get an inside look at Outrider's manufacturing journey, from its humble beginnings in a small Fletcher workshop to its current 10,000-square-foot facility in a historic manufacturing building in Mars Hill. Tommy discusses the challenges and realities of American manufacturing, including supply chain complexity, scaling production, and the decision to sell direct-to-consumer to keep manufacturing in the U.S. This inspiring conversation showcases how North Carolina manufacturers like Outrider USA combine engineering ingenuity, purpose-driven leadership, and local manufacturing to create life-changing products—and why NC manufacturing remains a powerful force for impact. LINKS NCMEP | IES | Outrider USA ABOUT The North Carolina Manufacturing Extension Partnership (NCMEP) NCMEP is the official state representative of the Hollings Manufacturing Extension Partnership (MEP), a program of the U.S. Department of Commerce's National Institute of Standards and Technology (NIST). The MEP National Network is a unique public-private partnership that delivers comprehensive solutions to manufacturers, fueling growth and advancing U.S. manufacturing. NCMEP is administered by NC State University Industry Extension Services and partners with the Economic Development Partnership of NC, the Polymers Center of Excellence, Manufacturing Solutions Center, Hangar6, University of North Carolina at Charlotte Industrial Solutions Lab, and NC State University Wilson College of Textiles to help manufacturing companies develop and maintain efficient operations that are well-positioned to grow profitably. About NC State University Industry Extension Services (IES) NC State University Industry Extension Services is the extension operation outreach unit of regional managers, technical specialists, and business development leaders, providing business engagement, assessment, and improvement tools. This includes statewide peer networks, ISO 9000 quality management systems, Six Sigma, Lean manufacturing, environmental services, and health and safety solutions. Through combined resources and collaboration efforts, NC State University Industry Extension Services provides services that help manufacturers to: Expand Local and U.S. Supply Chain Vendor Relationships Access Customized Training Programs to Narrow the Workforce Gap Realize the Efficiencies of Smart Manufacturing and Advanced Technology Save Time and Energy through Improved Processes, Productivity and Capacity Expand Facility and Equipment Capabilities Increase Sales and Profits Create and Retain Jobs Streamline New Product Design, Testing, Development and Time to Market Outrider USA Outrider USA is an innovative manufacturer of adaptive electric vehicles based in Mars Hill, North Carolina. The company's mission—captured in the name “Wing Builders”—is about restoring freedom, independence, and adventure to people whose mobility has been limited by injury or illness. Dr. Phil Mintz Dr. Phil Mintz is the Director of NC State Industry Extension Services (IES). Through his leadership, NCMEP supports manufacturers across the state with resources in innovation, process improvement, workforce development, and business growth. Tommy Ausherman Tommy Ausherman is the President and Co-Founder of Outrider USA.

Sock Talks at TRB 2026 continue! ASCE's Managing Director of Grants and Business Development, Lindsay O'Leary, goes three for three on AI and shares her perspective on AI adoption in the transportation industry. Lindsay also shares a few details on ASCE2027, the organization's upcoming industry conference. Learn more at https://experience.asce.org/.

Top Stories for January 8th Publish Date: January 8th From the BG AD Group Studio Welcome to the Gwinnett Daily Post Podcast. Today is Thursday, January 8th and Happy birthday to Elvis Presley I’m Peyton Spurlock and here are your top stories presented by KIA Mall of Georgia. Suwanee breathing new life into popular pocket park Gwinnett's 2026 budget will be even smaller than previously thought Ex-legislator accused of lying to get pandemic unemployment money Plus, Leah McGrath from Ingles Markets on saturated fats All of this and more is coming up on the Gwinnett Daily Post podcast, and if you are looking for community news, we encourage you to listen daily and subscribe! Break 1: Sugar Hill Ice Skating Rink STORY 1: Suwanee breathing new life into popular pocket park Main Street Park, a Suwanee staple since 1998, is getting a much-needed glow-up. Nearly $846,000 worth of renovations are kicking off this week, and honestly? It’s about time. The basketball court—loved, worn, and always in use—is staying, but it’s getting a fresh surface, new hoops, and extra seating. Assistant City Manager Denise Brinson put it simply: “It’s well-loved, so we couldn’t take it away.” The old pavilion? Gone. In its place, a modern design with tables and seating—more hangout, less performance space. They’re also adding greenspace, walking paths, and a few parking spots. “It’s like PlayTown Suwanee,” Brinson said. “Sometimes, you just have to start over.” STORY 2: Gwinnett's 2026 budget will be even smaller than previously thought Gwinnett County’s 2026 budget just got even smaller than expected—$84 million smaller, to be exact. On Tuesday, commissioners approved a $2.58 billion budget, trimming more than the $66 million reduction they floated back in November. And yet, they still managed to squeeze in a 4% pay bump for county employees. How? “Efficiencies,” they say. “This budget reflects our commitment to delivering top-notch services while staying fiscally responsible,” Financial Services Director Russell Royal explained. The budget funds big-ticket projects like a new police HQ, fire station relocations, and $44 million for road repaving. But officials warn: some savings were one-time deals. Next year? Could be trickier. STORY 3: Ex-legislator accused of lying to get pandemic unemployment money Former state Rep. Karen Bennett, who resigned last week, is now facing federal charges for allegedly lying to collect nearly $14,000 in unemployment benefits during the pandemic. Prosecutors claim she falsely said she couldn’t work for her therapy business, Metro Therapy Providers, due to COVID-19 restrictions. The catch? They say she only had an administrative role, working from her home office the entire time. Bennett, from Stone Mountain, allegedly received $13,940 in Pandemic Unemployment Assistance funds, despite also earning $905 a week from a church—something she reportedly didn’t disclose. She’s pleaded not guilty, calling her resignation a “retirement.” We have opportunities for sponsors to get great engagement on these shows. Call 770.874.3200 for more info. We’ll be right back Break 2: Kia Mall of Georgia - GCPL Passport STORY 4: Several Gwinnettians make influential, notable Georgians lists The new year always brings fresh lists, and Georgia Trend’s 2026 lineup of “Most Influential” and “Notable Georgians” is out—and, as usual, Gwinnett’s well-represented. On the “100 Most Influential Georgians” list? Big names like Gwinnett County Commission Chair Nicole Love Hendrickson, Gwinnett Chamber CEO Nick Masino, and Latin American Association CEO Santiago Marquez. But the “Notable Georgians” list? That’s where Gwinnett really shines. Peachtree Corners Mayor Mike Mason made the cut, along with Michael “Sully” Sullivan, David Hult, Clyde Tuggle, and Mason Ailstock, who’s leading the massive Rowen project. Even beyond Gwinnett, leaders like GDOT Commissioner Russell McMurry and Secretary of State Brad Raffensperger—both with ties to the area—made waves. STORY 5: Buford Grad Ashton Daniels Commits to Florida State Buford’s own Ashton Daniels is on the move again. After a season at Auburn, the 6'2", 219-pound quarterback announced Tuesday he’s heading to Florida State. Big news for the Seminoles. Daniels started three of Auburn’s last four games in 2025, putting up solid numbers: 797 passing yards, three touchdowns, plus 280 rushing yards and two scores. His best? A monster game against Vandy—353 yards, two TDs. Oh, and he balled out against Bama, too: 259 passing yards, 108 rushing. Before Auburn, he spent three seasons at Stanford, racking up nearly 6,200 total yards. And let’s not forget—he led Buford to three state titles in high school. FALCONS: Kirk Cousins and the Falcons just shook up his contract—again. According to reports, they’ve reworked the final two years of his four-year, $180 million deal, giving Atlanta some breathing room with the salary cap. But here’s the kicker: by March 13, 2026, they’ll have to decide if Cousins sticks around. Why? A $67.9 million guarantee for 2027 kicks in that day. And let’s be real—at 38, with a no-trade clause, Cousins isn’t exactly a hot commodity. The new deal slashes his 2026 base salary from $35 million to $2.1 million, shifting that cash to 2027. Still, he’s got a $10 million roster bonus locked in for next year. Atlanta signed Cousins in 2024 with $100 million guaranteed, then drafted Michael Penix Jr. at No. 8. But when Penix tore his ACL, Cousins stepped in, starting seven games. His numbers? Solid-ish: 1,721 yards, 10 TDs, five picks. Not bad for a guy nearing 40. We’ll be right back. Break 3: EAGLE THEATRE And now here is Leah McGrath from Ingles Markets on saturated fats We’ll have closing comments after this Break 5: Ingles Markets Signoff – Thanks again for hanging out with us on today’s Gwinnett Daily Post Podcast. If you enjoy these shows, we encourage you to check out our other offerings, like the Cherokee Tribune Ledger Podcast, the Marietta Daily Journal, or the Community Podcast for Rockdale Newton and Morgan Counties. Read more about all our stories and get other great content at www.gwinnettdailypost.com Did you know over 50% of Americans listen to podcasts weekly? Giving you important news about our community and telling great stories are what we do. Make sure you join us for our next episode and be sure to share this podcast on social media with your friends and family. Add us to your Alexa Flash Briefing or your Google Home Briefing and be sure to like, follow, and subscribe wherever you get your podcasts. Produced by the BG Podcast Network Show Sponsors: www.ingles-markets.com www.kiamallofga.com Ice Rink – Downtown Sugar Hill Team GCPS News Podcast, Current Events, Top Headlines, Breaking News, Podcast News, Trending, Local News, Daily, News, Podcast, Interviews See omnystudio.com/listener for privacy information.

Get rare, firsthand insights from one of the industry's most seasoned leaders.In this episode, recorded live from the Daniel Energy Partners BBQ, STEP Energy CEO Steve Glanville joins hosts David de Roode and Victoria Beard to reveal how innovation, culture, and more than 30 years of experience are shaping the future of energy. From game-changing technologies like COIL+™  to ambitious growth plans, Steve offers an inside look at what's ahead for STEP Energy.A sharp, value-packed conversation you won't want to miss!00:00 Introduction to Oil and Gas00:54 Podcast Sponsors and Partners02:03 Welcome to the Podcast03:11 Interview with Steve Glanville03:34 Steve's Journey in the Energy Business07:18 Challenges and Achievements15:36 Innovations in COIL+™21:33 Efficiencies in Modern Oil Sites22:44 Challenges and Innovations in Coil Tubing24:53 Growing Up on a Farm: Shaping Leadership27:26 Balancing Work and Personal Life29:21 Impact of Tariffs on Canadian Oil Industry35:31 Pride in the Oil and Gas Industry40:00 Closing Remarks and Future Outlook

Phillips 66's Sweeny Complex includes refining, midstream and petrochemical units and illustrates how a well-designed, integrated facility can deliver operating and financial efficiencies. 

In this episode of Clocking In: Voices of NC Manufacturing, host Phil Mintz sits down with Lindsey Crisp, President and CEO of Carver Machine Works—also known as CMW Global—a nearly 50-year-old manufacturing company located just steps from the Pamlico River in Washington, North Carolina. Lindsey shares how Carver Machine Works has evolved from repairing phosphate mining equipment in the 1970s to becoming a trusted supplier for the industrial and naval defense industries. With a background in accounting, Lindsey offers a unique perspective on manufacturing leadership, financial management, and how adaptability has fueled the company's longevity and growth. Listeners will hear insights on Carver's transformation, its commitment to quality certifications, and innovative approaches to workforce development, additive manufacturing, and AI adoption. LINKS NCMEP | IES | Carver Machine Works ABOUT The North Carolina Manufacturing Extension Partnership (NCMEP) NCMEP is the official state representative of the Hollings Manufacturing Extension Partnership (MEP), a program of the U.S. Department of Commerce's National Institute of Standards and Technology (NIST). The MEP National Network is a unique public-private partnership that delivers comprehensive solutions to manufacturers, fueling growth and advancing U.S. manufacturing. NCMEP is administered by NC State University Industry Expansion Solutions and partners with the Economic Development Partnership of NC, the Polymers Center of Excellence, Manufacturing Solutions Center, Hangar6, University of North Carolina at Charlotte Industrial Solutions Lab, and NC State University Wilson College of Textiles to help manufacturing companies develop and maintain efficient operations that are well-positioned to grow profitably. NC State University Industry Expansion Solutions (IES) Through combined resources and collaboration efforts, NC State University Industry Expansion Solutions provides services that help manufacturers to: Expand Local and U.S. Supply Chain Vendor Relationships Access Customized Training Programs to Narrow the Workforce Gap Realize the Efficiencies of Smart Manufacturing and Advanced Technology Save Time and Energy through Improved Processes, Productivity and Capacity Expand Facility and Equipment Capabilities Increase Sales and Profits Create and Retain Jobs Streamline New Product Design, Testing, Development and Time to Market CMW Global CMW Global, formerly known as Carver Machine Works, is a Washington, North Carolina–based, engineering-driven metal fabrication and machine shop that delivers world-class services to aerospace, defense, and industrial manufacturing sectors. Their capabilities span precision machining, custom metal fabrication, mechanical assembly, welding, refurbishment, and reverse engineering. With a strong commitment to quality, CMW Global operates under ISO 9001 and other industry certifications. What sets them apart is their ability to tackle mission-critical, high-value, and complex components while ensuring tight control over process, cost, and schedule. Dr. Phil Mintz Dr. Phil Mintz is the executive director of NC State Industry Expansion Solutions (IES) and director of the North Carolina Manufacturing Extension Partnership (NCMEP). Phil drives outreach to NC manufacturers, builds relationships with federal and state leaders, and coordinates efforts to drive profitable manufacturing growth in the state. He also leads the broader IES Extension Operations outreach unit of regional managers, technical specialists, and business development leaders, providing business engagement, assessment, and improvement tools. This includes statewide peer networks, ISO 9000 quality management systems, Six Sigma, Lean manufacturing, environmental services, and health and safety solutions. Lindsey Crisp Lindsey Crisp is President and CEO of Carver Machine Works (CMW Global). A graduate of East Carolina University with a background in accounting, Lindsey is both a Certified Public Accountant (CPA) and a Chartered Global Management Accountant (CGMA). Under his leadership, Carver Machine Works has expanded its capabilities and market reach, becoming a model of resilience, innovation, and community-centered manufacturing.

Ever think of hanging up a shingle and going it alone as a freelance paralegal services provider? It can be done and there is a demand. Working in a firm isn't your only option. Guest Corrin Swintosky is a freelance paralegal professional at her own company, Lucid Legal Support LLC, who specializes in helping small and midsize law firms increase efficiencies by providing extra help with criminal law cases as needed.   A former probation officer, Swintosky's passions include helping expunge criminal records, getting offenders back on their feet and get their lives back on track after minor offenses and missteps. Even a minor mark on a person's record can create barriers to housing, employment, voting, and everyday life.  Hear how Swintosky as a one-person show balances tech and business skills, how she learned to work side-by-side with attorneys, and how she leans confidently into her expertise.  Mentioned in This Episode: “New York Clean Slate Act Takes Effect on November 16, 2024, With New Obligations for Employers Running Criminal Background Checks,” LawAndTheWorkplace.com  “It's Time for a Federal Clean Slate,” The Clean Slate Initiative  NALA, The Paralegal Association NALA Conference & Expo 2026 Learn more about your ad choices. Visit megaphone.fm/adchoices

Ever think of hanging up a shingle and going it alone as a freelance paralegal services provider? It can be done and there is a demand. Working in a firm isn't your only option. Guest Corrin Swintosky is a freelance paralegal professional at her own company, Lucid Legal Support LLC, who specializes in helping small and midsize law firms increase efficiencies by providing extra help with criminal law cases as needed.   A former probation officer, Swintosky's passions include helping expunge criminal records, getting offenders back on their feet and get their lives back on track after minor offenses and missteps. Even a minor mark on a person's record can create barriers to housing, employment, voting, and everyday life.  Hear how Swintosky as a one-person show balances tech and business skills, how she learned to work side-by-side with attorneys, and how she leans confidently into her expertise.  Mentioned in This Episode: “New York Clean Slate Act Takes Effect on November 16, 2024, With New Obligations for Employers Running Criminal Background Checks,” LawAndTheWorkplace.com  “It's Time for a Federal Clean Slate,” The Clean Slate Initiative  NALA, The Paralegal Association NALA Conference & Expo 2026 Learn more about your ad choices. Visit megaphone.fm/adchoices

Inga Rachwald of Schwab Asset Management breaks down diversification for viewers. She explains how not to let one sector or stock take over a portfolio and how to re-weight. She highlights direct indexing, tax efficiencies, and more strategies.======== Schwab Network ========Empowering every investor and trader, every market day. Subscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribeDownload the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watchWatch on Vizio - https://www.vizio.com/en/watchfreeplus-exploreWatch on DistroTV - https://www.distro.tv/live/schwab-network/Follow us on X – https://twitter.com/schwabnetworkFollow us on Facebook – https://www.facebook.com/schwabnetworkFollow us on LinkedIn - https://www.linkedin.com/company/schwab-network/ About Schwab Network - https://schwabnetwork.com/about

In this episode of Clocking In: Voices of NC Manufacturing, host Phil Mintz sits down with Dr. Jason Alexander, Business Development Manager at Alotech, Inc., a contract manufacturing company based in Goldston, North Carolina. Alotech's journey—from its early roots in remanufacturing to its expansion into machining, engineering, logistics, and product development—reflects both the adaptability and innovation driving North Carolina's manufacturing economy. The company was recognized with the 2019 NCMEP Manufacturing Leadership Award for innovative practices that improved customer profit margins through remanufacturing process improvements. Jason shares his remarkable personal and professional path—from a college basketball standout to a leader in sustainable manufacturing—and discusses how determination, mentorship, and community relationships have shaped his career. LINKS NCMEP | IES | Alotech ABOUT The North Carolina Manufacturing Extension Partnership (NCMEP) NCMEP is the official state representative of the Hollings Manufacturing Extension Partnership (MEP), a program of the U.S. Department of Commerce's National Institute of Standards and Technology (NIST). The MEP National Network is a unique public-private partnership that delivers comprehensive solutions to manufacturers, fueling growth and advancing U.S. manufacturing. NCMEP is administered by NC State University Industry Expansion Solutions and partners with the Economic Development Partnership of NC, the Polymers Center of Excellence, Manufacturing Solutions Center, Hangar6, University of North Carolina at Charlotte Industrial Solutions Lab, and NC State University Wilson College of Textiles to help manufacturing companies develop and maintain efficient operations that are well-positioned to grow profitably. NC State University Industry Expansion Solutions (IES) Through combined resources and collaboration efforts, NC State University Industry Expansion Solutions provides services that help manufacturers to: Expand Local and U.S. Supply Chain Vendor Relationships Access Customized Training Programs to Narrow the Workforce Gap Realize the Efficiencies of Smart Manufacturing and Advanced Technology Save Time and Energy through Improved Processes, Productivity and Capacity Expand Facility and Equipment Capabilities Increase Sales and Profits Create and Retain Jobs Streamline New Product Design, Testing, Development and Time to Market Dr. Phil Mintz Dr. Phil Mintz is the executive director of NC State Industry Expansion Solutions (IES) and director of the North Carolina Manufacturing Extension Partnership (NCMEP). Phil drives outreach to NC manufacturers, builds relationships with federal and state leaders, and coordinates efforts to drive profitable manufacturing growth in the state. He also leads the broader IES Extension Operations outreach unit of regional managers, technical specialists, and business development leaders, providing business engagement, assessment, and improvement tools. This includes statewide peer networks, ISO 9000 quality management systems, Six Sigma, Lean manufacturing, environmental services, and health and safety solutions. Dr. Jason Alexander Dr. Jason Alexander is the Business Development Manager for Allotech, Inc., where he leads efforts to match the company's broad manufacturing capabilities to customer needs. A former college athlete and educator, Jason's unique background spans entrepreneurship, humanitarian service, and leadership—earning him the President's Lifetime Achievement Award for Volunteerism in 2022.

Julie Podewitz, CEO & Founder of Grow Your Occupancy, talked with Justin Harden, Vice President of Sales & Marketing at Phoenix Senior Living, and Kristine Schrudder, Senior Consultant at Yardi, about using a tech stack in senior living sales and marketing. Justin and Kristine explain what a tech stack is, the efficiencies of using one system for all platforms from a tech perspective, and how much time it saves senior living operators. Justin talks specifically about how much added sales time their teams have by using a tech stack, the simplicity of reporting, and Kristine shares her insights into the data that can be accessed to inform decision-making. Thank you Yardi for sponsoring this episode of The Grow Your Occupancy Podcast.

In this episode of "Clocking In, Forces of NC Manufacturing," host Phil Mintz, director of the North Carolina Manufacturing Extension Partnership (NCMEP), interviews John Weir, the founder and CEO of I2E Group ( I2E stands for "Innovation to Execution”). Based in High Point, North Carolina, the I2E Group specializes in the design, development, and production of a variety of electronic assemblies, including printed circuit boards, electromechanical assemblies, cable assemblies, and harness assemblies. Weir founded his first company, Nimbus Technologies, in 1993, which was a contract manufacturing business. He later started the I2E Group to offer a more comprehensive service, ranging from early-stage innovation to final execution and manufacturing. Listeners will gain insights into the status of the printed circuit board (PCB) industry, how I2E Group has succeeded by focusing on "high contact" projects, where they can protect customers' intellectual property and meet stringent quality standards for industries like medical, aerospace, and defense, the challenges of sourcing raw components, and the continued growth of domestic manufacturing. LINKS NCMEP | IES | I2E Group ABOUT The North Carolina Manufacturing Extension Partnership (NCMEP) NCMEP is the official state representative of the Hollings Manufacturing Extension Partnership (MEP), a program of the U.S. Department of Commerce's National Institute of Standards and Technology (NIST). The MEP National Network is a unique public-private partnership that delivers comprehensive solutions to manufacturers, fueling growth and advancing U.S. manufacturing. NCMEP is administered by NC State University Industry Expansion Solutions and partners with the Economic Development Partnership of NC, the Polymers Center of Excellence, Manufacturing Solutions Center, Hangar6, University of North Carolina at Charlotte Industrial Solutions Lab, and NC State University Wilson College of Textiles to help manufacturing companies develop and maintain efficient operations that are well-positioned to grow profitably. NC State University Industry Expansion Solutions (IES) Through combined resources and collaboration efforts, NC State University Industry Expansion Solutions provides services that help manufacturers to: Expand Local and U.S. Supply Chain Vendor Relationships Access Customized Training Programs to Narrow the Workforce Gap Realize the Efficiencies of Smart Manufacturing and Advanced Technology Save Time and Energy through Improved Processes, Productivity and Capacity Expand Facility and Equipment Capabilities Increase Sales and Profits Create and Retain Jobs Streamline New Product Design, Testing, Development and Time to Market Dr. Phil Mintz Dr. Phil Mintz is the executive director of NC State Industry Expansion Solutions (IES) and director of the North Carolina Manufacturing Extension Partnership (NCMEP). Phil drives outreach to NC manufacturers, builds relationships with federal and state leaders, and coordinates efforts to drive profitable manufacturing growth in the state. He also leads the broader IES Extension Operations outreach unit of regional managers, technical specialists, and business development leaders, providing business engagement, assessment, and improvement tools. This includes statewide peer networks, ISO 9000 quality management systems, Six Sigma, Lean manufacturing, environmental services, and health and safety solutions. John Weir John Weir is the Founder and Chief Executive Officer of i2E Group, LLC, based in High Point, North Carolina. With a career in manufacturing that began in 1993, he brings more than three decades of expertise in engineering, product development, and executive leadership. John earned his Bachelor of Science in Engineering and his Master of Business Administration from Cornell University, a foundation that has shaped his approach to innovative problem-solving and scalable manufacturing. Under his leadership, i2E Group has established itself as a trusted partner, supporting product design, prototyping, and low- to mid-volume electronics equipment production across diverse industries including aviation, life sciences, telecommunications, and defense.

Discover the challenges and strategies of leading brands such as Diageo and Indeed in navigating marketing spend and efficiency. Explore the rise and fall of BrewDog within the competitive beer category. Celebrate the unexpected but impactful engagement of Taylor Swift and Kansas City Chiefs' Travis Kelce, and the buzz around Gordon Ramsay's new Wagyu burger collaboration with Burger King. With expert analysis from Tracksuit this episode is packed with valuable insights for marketers navigating a rapidly changing landscape. Don't miss out on these compelling stories rooted in brand data and strategy!02:43 Marketing Strategies of Major Brands04:40 Balancing Efficiency and Brand Building06:13 The Role of AI and Organic Channels06:32 Case Study: Indeed's Marketing Approach08:42 Historical Evidence on Marketing Cuts17:11 BrewDog's Market Performance20:07 BrewDog's Brand Health and Challenges20:35 BrewDog's Rebranding and Market Position21:12 Cultural Impact on BrewDog's Brand23:24 BrewDog's Competition and Strategic Moves25:46 Taylor Swift and Kansas City Chiefs: A Brand Collaboration32:50 Gordon Ramsey and Burger King CollaborationFind the hosts:Jasper: https://www.linkedin.com/in/jasperskinner/Dan:https://www.linkedin.com/in/dan-fleming-a15854118/Conor: https://www.linkedin.com/in/conorbyrne/ Hosted on Acast. See acast.com/privacy for more information.

On this episode of The Great Outdoors, Charlie Potter explains how conservation efforts at the federal level are being propelled by efficiencies and local oversight, alongside a strange health advisory from the Wisconsin Department of Natural Resources.

In the 172nd episode of Kitces and Carl, Michael Kitces and client communication expert Carl Richards discuss what research reveals as the key driver of productivity among financial advisors. For full show notes, see kitces.com and thesocietyofadvice.com.

In this Ask Me Anything episode, Ryan Michler dives into daily efficiencies, planning systems, and the power of structure in building a productive life. He answers listener questions on balancing flexibility with discipline, handling unexpected events, creating rituals around planning, and becoming an early riser. Ryan also shares practical tactics like using buffers, after-action reviews, and categorizing different types of days to stay consistent and effective. Whether you're aiming for better routines or long-term growth, this conversation offers actionable strategies you can apply immediately. SHOW HIGHLIGHTS 00:00 – Introduction and episode setup 02:14 – Balancing flexibility and structure 06:59 – Consistency with non-traditional work schedules 11:44 – Daily tactics for continual growth 16:30 – Handling the unexpected in planning 21:10 – Becoming an early riser 25:50 – Making daily planning a ritual 33:57 – Closing thoughts and resources Battle Planners: Pick yours up today! Order Ryan's new book, The Masculinity Manifesto. For more information on the Iron Council brotherhood. Want maximum health, wealth, relationships, and abundance in your life? Sign up for our free course, 30 Days to Battle Ready  

Chuck and Chris discuss the ulnar wrist, some listener submitted pearls on carpal tunnel release and close with a discussion of practical tips for an efficient practice.  Join us to hear our thoughts and always feel free to share yours at handpocast@gmail.comWe mentioned this article as a key physical exam assessment:Ruland RT, Hogan CJ.  The ECU synergy test: an aid to diagnose ECU tendonitis.J Hand Surg Am. 2008 Dec;33(10):1777-82. doi: 10.1016/j.jhsa.2008.08.018.We are in need of a podcast intern!  We would appreciate any referrals!See www.practicelink.com/theupperhand for more information from our partner on job search and career opportunities.The Upper Hand Podcast is sponsored by Checkpoint Surgical, a provider of innovative solutions for peripheral serve surgery. To learn more, visit https://checkpointsurgical.com/.As always, thanks to @iampetermartin for the amazing introduction and concluding music.For additional links, the catalog.  Please see https://www.ortho.wustl.edu/content/Podcast-Listings/8280/The-Upper-Hand-Podcast.aspx

In this episode of Gov Tech Today, hosts Russell Lowery and Jennifer Saha discuss a new executive order issued by the governor aimed at enhancing government operations' efficiency and effectiveness. They explore the role of AI in streamlining processes such as hiring and procurement, and the formation of a committee of business leaders, known as the California Breakthrough Project, to advise on these initiatives. The discussion delves into the realities and challenges of implementing these efficiencies, the potential political motivations behind the executive order, and the importance of including small businesses in state contracts. 00:00 Introduction to Govtech Today00:32 Understanding the Executive Order02:12 Efficiency in Government Hiring03:33 Procurement Process Improvements04:22 Departmental Efficiency Proposals05:21 Challenges and Opportunities07:42 The Role of Business Leaders12:02 Shared IT Contracts16:35 Small Business Participation21:11 Conclusion and Final Thoughts

Welcome to The Chrisman Commentary, your go-to daily mortgage news podcast, where industry insights meet expert analysis. Hosted by Robbie Chrisman, this podcast delivers the latest updates on mortgage rates, capital markets, and the forces shaping the housing finance landscape. Whether you're a seasoned professional or just looking to stay informed, you'll get clear, concise breakdowns of market trends and economic shifts that impact the mortgage world.In today's episode, we preview the Fed's Jackson Hole Symposium. Plus, Robbie sits down with FirstClose's Ramiro Castro for a discussion on unlocking effencies in the lending process. And we close by going through just what hurdles homebuilders are facing.Headquartered in Austin, Texas, FirstClose, Inc. provides fintech solutions to HELOC and mortgage lenders nationwide.  The company's mission is to increase profitability and reduce cost for mortgage lenders. FirstClose makes this possible through offering systems and relationships that enable lenders to assist the lender's borrowers more effectively, reduce closing costs, and ultimately shorten closing times. For more information, visit firstclose.com.

This episode is presented by Create A Video – North Carolina Speaker of the House Destin Hall joined me to discuss the recent veto overrides he led - including one that forces greater cooperation by local law enforcement with ICE. Plus, NC Auditor Dave Boliek joined me to chat about the DMV audit and a new tool his office has to better identify efficiencies in state agencies. Subscribe to the podcast at: https://ThePetePod.com/ All the links to Pete's Prep are free: https://patreon.com/petekalinershow Media Bias Check: If you choose to subscribe, get 15% off here! Advertising and Booking inquiries: Pete@ThePeteKalinerShow.com Get exclusive content here!: https://thepetekalinershow.com/See omnystudio.com/listener for privacy information.

Today's guest is Patricio La Rosa, Head of End-to-End Decision Science in Seed Production Innovation at Bayer Crop Science. Patricio joins the AI in Business podcast to explore how AI is transforming the clinical trial lifecycle, from biomarker discovery to long-term patient engagement. Drawing on his academic expertise, Patricio explains how AI-powered systems such as metagenomics, NLP, and multimodal sensing are helping researchers identify robust biomarkers and predict patient outcomes more effectively. He emphasizes the importance of reproducibility, effect traceability, and the scalability of sensing modalities from trial design to clinical practice. Patricio's discussion with Emerj Editorial Director Matthew DeMello then shifts to the human element — how to build trust with patients, improve adherence, and balance transparency with innovation. With deep insight and clarity, Patricio challenges industry leaders to rethink clinical trials not just as scientific protocols—but as collaborative, data-driven partnerships with future customers. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business' podcast! If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

In this episode of the InsuranceAUM.com Podcast, host Stewart Foley welcomes Dane Graham, Managing Director at 17Capital, for an insightful conversation about the growth and evolution of NAV finance. Dane breaks down what NAV finance is, how it works, and why it's increasingly being considered as a strategic tool for insurers looking to access liquidity while maintaining exposure to private assets. He shares how 17Capital has positioned itself in this space and how NAV-based lending has matured into a more accepted part of the capital stack.   The conversation explores how NAV finance can complement an insurer's investment toolkit—especially in today's environment where flexibility and downside protection are crucial. Dane also discusses the growing demand from institutional investors, the risk considerations, and how insurers can assess whether this approach aligns with their long-term goals. Whether you're new to NAV finance or looking to refine your understanding, this episode offers valuable insights into an innovative and expanding segment of private credit.

Welcome to The Chrisman Commentary, your go-to daily mortgage news podcast, where industry insights meet expert analysis. Hosted by Robbie Chrisman, this podcast delivers the latest updates on mortgage rates, capital markets, and the forces shaping the housing finance landscape. Whether you're a seasoned professional or just looking to stay informed, you'll get clear, concise breakdowns of market trends and economic shifts that impact the mortgage world.In today's episode, we look at how investor demand is impacting mortgage characteristics. Plus, Robbie sits down with Ocrolus' Rebecca Seward on how Ocrolus is redefining mortgage underwriting with its Inspect platform, enabling real-time condition creation and automated loan reviews to improve quality, reduce costs, and streamline operations for lenders of all sizes. And we close by hypothesizing how the June CPI report will impact Fed timing of rate cuts.Thank you to Ocrolus. Ocrolus is transforming the mortgage industry with AI-powered data and analytics, featuring cutting-edge tools for automated indexing, income analysis, and discrepancy insights. Ocrolus is empowering underwriters to make timely, confident lending decisions. Whether you need to verify income across complex pay scenarios or review borrower documents with confidence, Ocrolus helps mortgage teams move at the speed of automation with the precision of human oversight. Learn more at ocrolus.com/mortgage.

From Classroom to Continuous Improvement: Clifton Dial's Journey in Manufacturing Leadership. In this episode of Clocking In: Voices of NC Manufacturing, host Phil Mintz sits down with Dr. Clifton Dial, Operations Manager at WePack Logistics in Laurinburg, North Carolina. From a start in biology and education to a leadership role in manufacturing, Dr. Dial shares his unconventional career path and how his passion for leadership development and continuous improvement ultimately led him to WePack. WePack Logistics, a 2025 NC Manufacturing Leadership Award winner for Continuous Improvement, specializes in contract packaging, display assembly, and co-manufacturing services for major brands like Campbell's. Clifton discusses how his background in teaching and consulting shaped his leadership style, the challenges and opportunities of working in a seasonal operation, and how WePack is building a culture of efficiency and standardization to support long-term growth. Listeners will gain insights into leadership strategies, lean manufacturing practices, and the importance of investing in people and processes for sustainable manufacturing success. LINKS: NCMEP | We Pack Logistics ABOUT: The North Carolina Manufacturing Extension Partnership (NCMEP) NCMEP is the official state representative of the Hollings Manufacturing Extension Partnership (MEP), a program of the U.S. Department of Commerce's National Institute of Standards and Technology (NIST). The MEP National Network is a unique public-private partnership that delivers comprehensive solutions to manufacturers, fueling growth and advancing U.S. manufacturing. NCMEP is administered by NC State University Industry Expansion Solutions and partners with the Economic Development Partnership of NC, the Polymers Center of Excellence, Manufacturing Solutions Center, Hangar6, University of North Carolina at Charlotte Industrial Solutions Lab, and NC State University Wilson College of Textiles. to help manufacturing companies develop and maintain efficient operations that are well-positioned to grow profitably. Through combined resources and collaboration efforts, NCMEP provides solutions and services that help manufacturers to: › Expand Local and U.S. Supply Chain Vendor Relationships › Access Customized Training Programs to Narrow the Workforce Gap › Realize the Efficiencies of Smart Manufacturing and Advanced Technology › Save Time and Energy through Improved Processes, Productivity and Capacity › Expand Facility and Equipment Capabilities › Increase Sales and Profits › Create and Retain Jobs › Streamline New Product Design, Testing, Development and Time to Market Dr. Phil Mintz Dr. Phil Mintz is the executive director of NC State Industry Expansion Solutions (IES) and director of the North Carolina Manufacturing Extension Partnership (NCMEP). Phil drives outreach to NC manufacturers, builds relationships with federal and state leaders, and coordinates efforts to drive profitable manufacturing growth in the state. He also leads the broader IES Extension Operations outreach unit of regional managers, technical specialists, and business development leaders, providing business engagement, assessment, and improvement tools. This includes statewide peer networks, ISO 9000 quality management systems, Six Sigma, Lean manufacturing, environmental services, and health and safety solutions. Dr. Clifton Dial Dr. Clifton Dial is Operations Manager at We Pack Logistics, located in Scotland County, North Carolina.   Dial's primary focus at We Pack Logistics is to improve efficiencies and build a culture of continuous improvement through training and development of people and processes. Dial has earned a Ph.D. in Organizational Leadership and holds several certifications in lean manufacturing and leadership development. As an organizational consultant, Dial has over 12 years of experience in training and development, focusing on leadership and continuous improvement, specifically in manufacturing, warehousing, and distribution companies across North Carolina.  Before joining the We Pack Team, Clifton served as the lead trainer and curriculum developer for Dial Ventures LLC, where he provided customized leadership and continuous improvement training to over 100 industries across the state.  

In this episode of The New Warehouse Podcast, Kevin chats with Andrew Wallen, VP of Distribution and Fulfillment at ITF Group, to unpack the growing role of drop trailer solutions in warehouse operations. The ITF Group positions itself as a one-stop shop for logistics services, encompassing transportation, warehousing, and global forwarding. Andrew walks us through how drop trailer strategies are helping companies reduce dock congestion, improve labor efficiency, and better navigate unpredictability in today's supply chain. With thousands of trailers already in circulation and plans to add another 1,000 this year, ITF Group is doubling down on its commitment to innovative and flexible yard management.Learn more about Collision Awareness here. Get your free ID Label sample right here. Follow us on LinkedIn and YouTube.Support the show

In this episode of the CX Tipping Point Podcast, Martha Dorris sits down with James McCament, Chief Digital Transformation Officer, and Janet Pence, Customer Experience Lead at U.S. Customs and Border Protection (CBP), to explore how CBP is transforming its service delivery, operations, and customer experience through innovation and technology.Fresh off being named the 2025 Service to the Citizen Government Executive of the Year, James shares insights into CBP's complex mission, from border security and trade facilitation to counterterrorism, and how digital transformation and AI are playing a critical role. Janet adds her perspective from decades of experience at CBP, including leading customer experience and trade support efforts.Together, they discuss:CBP's Experience Office and human-centered service modelAutomation that cut 3+ million customer burden hours in FY2024AI-driven tools that detect contraband and speed up processingSuccession planning and upskilling across CBP's vast workforceStrong cross-agency partnerships, including with the FDAPublic reaction insights and the future of digital governmentThis episode offers a behind-the-scenes look at one of the largest law enforcement agencies in the country—and how it's innovating for a safer, smarter, and more customer-focused future.Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners! Stay Connected: Follow us on social media: LinkedIn: @DorrisConsultingInternational Twitter: @DorrisConsultng Facebook: @DCInternational Resources Mentioned: Citizen Services Newsletter 2024 Service to the Citizen Awards Nomination Form

Leslie Johnson, Technical Service Manager, Crystaphase, sat down with Hydrocarbon Processing to address reactor optimization, including recognizing and addressing bed movements, and new technologies and models being used to boost reactor efficiency.

The Chinese hackers behind the massive telecommunications sector breach are “largely contained” and “dormant” in the networks, “locked into the location they're in” and “not actively infiltrating information,” the top FBI cyber official told CyberScoop. But Brett Leatherman, new leader of the FBI Cyber division, said in a recent interview that doesn't mean the hackers, known as Salt Typhoon, no longer pose a threat. While there's been some debate about whether Salt Typhoon should be getting more attention than fellow Chinese hackers Volt Typhoon — whom federal officials have said are prepositioned in U.S. critical infrastructure, poised for destructive action in the event of a conflict with the United States — Leatherman said the groups aren't as different as some think. The number of telecommunications companies victimized in the United States stands at nine, according to Leatherman. The Pentagon's artificial intelligence acceleration hub recently moved to terminate its chief technology officer role and directorate after reviews associated with the Trump administration's spending and staff reductions campaign revealed inefficiencies, budget materials for fiscal 2026 reveal. Details on the decision are sparse in the documents, but officials wrote that the Chief Digital and AI Office's CTO “no longer exists or manages resources.” President Donald Trump directed federal agencies at the start of his second term to drastically reduce their workforces and assess existing contracts, with aims to ultimately cut back on what his team views as wasteful spending and inefficiencies. The efforts have included initiatives overseen by Department of Government Efficiency, or DOGE, teams. While AI is a major priority for the U.S. government under Trump, since then, the Pentagon's CDAO has seen an exodus of senior leaders and other technical employees. The Daily Scoop Podcast is available every Monday-Friday afternoon. If you want to hear more of the latest from Washington, subscribe to The Daily Scoop Podcast  on Apple Podcasts, Soundcloud, Spotify and YouTube.

Send us a textIn this episode, Tracy shares her journey of growing a business from $40 million to $200 million and the strategic decision-making behind selling at the right time. She discusses the importance of recognizing market conditions, operational efficiencies, and leveraging AI to increase company value. Tracy also offers invaluable advice for families with private equity holdings, stressing the need to focus on cash flow, profitability, and long-term growth. She emphasizes how finding operational improvements can lead to better returns and why timing the market plays a crucial role in business success.

Send us a textIn this episode, we explore global private equity dynamics—from geopolitical risks in Europe to high-potential tech opportunities and operational efficiencies in Asia and beyond. Our guests dive into undervalued European tech assets, cross-border investment strategies, and how software, AI, and cybersecurity are transforming private companies. We also break down the CAT framework: Cybersecurity, AI, and Talent—and how they impact valuations and portfolio performance. Finally, we discuss digital fundraising, tokenization, and how digitization is reducing costs and unlocking liquidity for smaller businesses worldwide.Whether you're investing in tech, real estate, or global markets, this episode is packed with timely insights and actionable strategies.

“Activity does not equal productivity.” Inefficiencies hide and do damage, creating chaotic environments. Peter Webb, Founder of Firm Performance, brings his 25+ years of legal industry experience to the LAWsome podcast to help address inefficiencies in your law firm. On setting up your marketing team for success, he says, “Pouring gas into a broken machine isn't going to make it run better. You need a well-oiled machine with the fuel to succeed.” Go from chaos to control with Peter's tips on how to diagnose the inefficiencies that are holding your team back and hear his actionable advice on how to improve. You can connect with him on LinkedIn here - https://www.linkedin.com/in/petercwebb/ and on his website here - https://firmperformance.com/  TLDR: In this episode, you will learn about how Marketing alone won't magically solve all law firm problems; underlying inefficiencies must be addressed. Successful marketing teams require a well-functioning internal structure, not just increased investment. Visionary leadership involves caring for team members and understanding their goals.  

Canvas CEO Paul Woolmington on why everyone needs the NFL, and why brands need to weigh the value of running ads in live games vs. becoming part of the religion of sports fandom - with creators' help.

Oftentimes soil health practices may be thought of as “one more thing” to incorporate on the farm. But in this episode, producer Matt tells us that it would be very difficult for him to farm as much land as he does without soil health practices in play.In fact, soil health practices are what allowed his farm to grow significantly over his career which started in 1988 on just 400 acres. Matt farms with his wife and three sons in northern Oklahoma and southern Kansas in the United States. They grow corn, wheat, soybean and cotton on over 20,000 acres and have a black angus cow herd. They utilize soil health practices like no-till, cover crops and terracing to manage their system in their hot and dry climate. We are also joined by Craig Abell who serves as Syngenta's national executive grower agronomist. Craig has been with Syngenta for 33 years and works with large growers who often farm in multiple states in the US. “ A lot of our growth has been with either families that have wanted to invest in land, institutional investors, or farm management companies. And they came to us because we're no-till. They will not let other people operate their land unless they are no-till regenerative and taking care of the soil and improving it.” - MattAs farmers look to improve their operations, many are turning to soil health practices. Craig shares that tools like cropwise imagery and cropwise financials allow producers to monitor successful practices to further understand the impact they are having on yield outcome.This Week on Soil Sense:Meet Matt, a producer working over 20,000 acres in northern Oklahoma and southern Kansas, and Craig Abell who serves as Syngenta's national executive grower agronomistExplore how economics drove Matt to incorporate soil health practices into his operation and the many benefits he has experienced through their useDiscover the analytics being used to precisely calibrate rates of seeding and inputs for the best yield outcomes across large operations

We get creative in this episode and discuss specific examples of how farmers are approaching their neighbors with mutually beneficial business ideas. The first part identifies the opportunities and after the break, we discuss how to approach the opportunities. Dairy Stream host, Joanna Guza, and guest, Steve Schwoerer discuss the following topics:  Defining neighbors Why this has become more popular High-level overview of farm and neighbor relationships Crop purchase agreements Land leasing agreements Investor opportunities Conservation efforts with your neighbors Outside professional support Legal and financial items What situation is the most successful Challenges Future topics in this space This episode is brought to you by the Compeer Financial. About the guest Steve Schwoerer is the Vice President of Dairy Lending at Compeer Financial. His primary role is to provide industry expertise and advice to the largest dairy farm clients of Compeer Financial. He has been an account officer for dairy clients in the Farm Credit System for more than 38 years. Steve graduated with a bachelor's degree in business administration from the University of Wisconsin–Whitewater. Steve is also a member of the Professional Dairy Producers of Wisconsin and the Wisconsin Dairy Business Association.  Resources Connect with Steve Agricultural Financing resources Agricultural Businesses resources Compeer Financial is proud partner of Dairy Stream.  Learn more about Dairy Stream sponsorship. This podcast is produced by the Voice of Milk, a collaboration of individual dairy organizations working to improve the future of dairy farm families. Become a sponsor, share an idea or feedback by emailing podcast@dairyforward.com. 

The Dairy Streamlet is a condensed version of a long Dairy Stream episode and covers the high-level points of the conversation. If this topic interest you, then listen to the full episode on May 21. Our guest helps farms get creative with improving their business by maximizing neighbor relationships. Dairy Stream host Joanna Guza and guest Steve Schwoerer discuss the list of opportunities, what is the most successful, outside professional support, challenges and future topics in this space. This episode is brought to you by the Compeer Financial. About the guest Steve Schwoerer is the Vice President of Dairy Lending at Compeer Financial. His primary role is to provide industry expertise and advice to the largest dairy farm clients of Compeer Financial. He has been an account officer for dairy clients in the Farm Credit System for more than 38 years. Steve graduated with a bachelor's degree in business administration from the University of Wisconsin–Whitewater. Steve is also a member of the Professional Dairy Producers of Wisconsin and the Wisconsin Dairy Business Association.  Compeer Financial is proud partner of Dairy Stream.  Learn more about Dairy Stream sponsorship. This podcast is produced by the Voice of Milk, a collaboration of individual dairy organizations working to improve the future of dairy farm families. Become a sponsor, share an idea or feedback by emailing podcast@dairyforward.com. 

In this episode of the Coaching 101 Podcast, hosted by Daniel Chamberlain and Kenny Simpson, legendary coach Noel Mazzone discusses the importance of efficiency in programs across various levels of football. From fundraising and facilities to player representation, Coach Mazzone emphasizes contacting experts like Mark Bridges for optimizing resources. The conversation shifts to modern football tactics, highlighting the evolution of offensive strategies, particularly the impact of RPOs and the emphasis on quarterback mobility. Mazzone shares his insights on simplifying complex football concepts, stressing the significance of understanding defensive structures, and the importance of mastering fundamental plays with high repetitions. The episode also explores differences in coaching at high school, college, and NFL levels, and underscores the need for youth development in football. The show concludes with Coach Mazzone's philosophy on play-calling and the practical application of his strategies through his 'NZone' program.00:00 Introduction to Program Efficiency00:16 The Importance of Fundraising00:33 Introducing Mark Bridges and eSports01:47 Athletic Speed and Movement Training02:32 Sponsorships and Coaching Resources03:09 Welcome to Coaching 101 Podcast03:56 Interview with Coach Noel Mazzone14:38 The Evolution of Football Coaching30:30 Teaching Quarterbacks: Progressions and Creativity34:32 High School vs. College and Pro Coaching38:22 Coaching at Different Levels: NFL vs. College vs. High School41:39 Mastering Play Packaging: Simplifying Complex Plays47:41 Teaching Quarterbacks: Wide Vision and Narrow Vision57:58 Play Calling Strategy: Fewer Plays, More Tags01:03:18 End Zone Football: Resources for Coaches01:08:41 Conclusion and Final ThoughtsYour Other LeagueHot takes from a cast of relatable sports fans. Not famous, just fun.Listen on: Apple Podcasts SpotifyDaniel Chamberlain: @CoachChamboOK ChamberlainFootballConsulting@gmail.com chamberlainfootballconsulting.com Kenny Simpson: @FBCoachSimpson fbcoachsimpson@gmail.com FBCoachSimpson.com

The 2025 Spring Meeting of the ABA Antitrust Law Section offered the Our Curious Amalgam team a chance to speak with competition law enforcers from around the world. In this episode, host Matthew Hall asks Olivier Guersent, Director-General of the Directorate-General for Competition of the European Commission (DG COMP), about what's been happening in the European Union since we interviewed him at the 2024 Spring Meeting. Listen and learn about DG COMP's current and recent work and what competition law policy and enforcement trends the Director-General sees on the horizon. With special guest: Olivier Guersent, Director-General, Directorate-General for Competition, European Commission Related Links: European Commission DG COMP website 2024 Spring Meeting interview with Olivier Guersent 2023 Spring Meeting interview with Olivier Guersent 2022 Spring Meeting interview with Olivier Guersent Hosted by: Matthew Hall, McGuireWoods London LLP

Steve Ward returns to the podcast to talk about a paper he recently published with co-author Teresa Grimes, titled, "50 Practical Ways to Alter the Relative Efficiencies of Behaviors." In this conversation, we review the highlights of this paper, and discuss things like The Matching Law, making desired behavior more efficient in generating reinforcement, making problem behaviors less efficient, and how altering reinforcement parameters like delay, magnitude, and schedules can enhance learner progress. We also talk about the work that Steve does with his company, Whole Child Consulting, as well as a Q & A he will be doing on this topic that's coming up on April 23rd, 2025. Steve is the author of Teaching Good Learner Repertoires, What You Need To Know About Motivation And Teaching Games: An In-Depth Analysis, and other popular texts relevant to Behavior Analysts working in a variety of settings. If you'd like to work with Steve or find supplementary materials on the things he likes to talk about, check out his website, Whole Child Consulting. Resources discussed in this podcast: Ward and Grimes (2025). 50 Practical Ways to Alter the Relative Efficiencies of Behaviors. Ward, Parker, and Perdikaris (2016). Task as Reinforcer: a Reactive Alternative to Traditional Forms of Escape Extinction. Perone (2003). The Negative Effects of Positive Reinforcement. Steve's earlier appearances on the BOP in Session 111 and Session 187. Anxiety? ABA has something for that! (Steve's Behavior University webinar, use promo code PODCAST at checkout to save $$$). Please note that we had some internet disruptions during our recording but I don't think they detracted from the overall intelligibility of the conversation. This podcast is brought to you by: Frontera. Consider taking a demo of Frontera's Assessment Builder and see how the ethical application of AI technologies can help you serve clients and save you time! Your first assessment report is free. And if you use code BOP25 you'll get an additional five assessments for just $100. So head to fronterahealth.com to check it out! CEUs from Behavioral Observations. Learn from your favorite podcast guests while you're commuting, walking the dog, or whatever else you do while listening to podcasts. New events are being added all the time, so check them out here.  The Behavioral Toolbox. Check out our courses for school-based and other behavioral professionals, including our newest one, Motivational Interviewing: Getting Educator Buy-In. Behavior University. Their mission is to provide university quality professional development for the busy Behavior Analyst. Learn about their CEU offerings, including their 8-hour Supervision Course, as well as their RBT offerings over at behavioruniversity.com/observations. Don't forget to use the coupon code, PODCAST to save at checkout!

We're talking about  how to shorten your time at the tailgate or the trunk. Just get your waders on, your boots laced, and get to the river. It  should be as simple as that, but it's not uncommon for anglers to waste a half hour or more just getting ready to go fishing.Most anglers hate this wasted time. In fact, all of this preparation just to go fishing puts a lot of anglers off in the first place. And the colder it is, or the longer you plan to be out there fishing, or the more tactics you plan to use the more all of this pre-trip prep is required.We want a system for minimizing the time between cutting the car engine to walking away from the vehicle with our fly rod in hand.Basically, we all just want to go fishing. And the other stuff holds us back.The full Troutbitten crew is here with me tonight. I've fished a lot with every one of them, and I know first-hand that they get out of the starting blocks pretty fast.ResourcesREAD: Troutbitten | All The ThingsREAD: Troutbitten | Tip - Don't Rig Up at the TruckVIDEO: Troutbitten | Splitting The RodVisitTroutbitten WebsiteTroutbitten InstagramTroutbitten YouTubeTroutbitten Facebook Thank You to Pre-Roll Ad Sponsors:SkwalaandOrvisThank You to Pre-Roll Ad Sponsors:SkwalaandOrvis