Podcast appearances and mentions of vicki halsey

"Leadership is an influence relationship among leaders and followers who achieve real change." - Vicki Halsey Vicki Halsey is a renowned leadership expert and VP of applied learning for Blanchard. She shares valuable insights into the complexities of leadership and delves into the SLII situational leadership model. Vicki's approach encourages leaders to empower their employees by recognizing their contributions and fostering a workplace where everyone feels appreciated and valued.  Throughout the conversation with Gretchen Schott, Vicki describes how leaders can adapt their styles to the development levels of their team members, stating that it's vital to be "consistently inconsistent" based on the goal or task and the individual involved. Listen to this episode to discover actionable tips on leadership and hear Vicki's reasoning on why positive work environments extend their influence beyond the office walls.   In this episode, you'll learn:  How personalized recognition affects the workplace compared to generic praise and the importance of understanding individual preferences for appreciation.  How to apply the concepts of the ENGAGE model to energize and engage employees in meetings and training through facilitating dialogue and interactive learning.  Why you should implement an adaptable leadership style to meet team members' varying needs and developmental levels.    Connect with Guest: Vicki Halsey Check out the website: http://www.vickihalsey.com/  Check out Blanchard:https://www.blanchard.com/  Get in touch with Gretchen, and let her know which impactful leaders you'd like to hear from: Connect on LinkedIn or Subscribe to our newsletter.   Loved this episode? Leave us a review and rating here:  Strong leaders at all organizational levels are a requisite for business success. The GrowU Leadership Pathways, developed by Gretchen Schott, keeps a leadership ‘pipeline' flowing to ensure skilled and competent leaders are present throughout every brand in the Threefold Portfolio. This episode of Made for Impact delves into the second of six core competencies in this leadership journey - Adaptive Leadership.   Jump into the conversation: [00:44] Introduction to Vicki [05:26] What many misunderstand about a leader's role  [08:10] How to answer requests for help [09:45] Defining SLII development levels [15:51] Why leaders should capture best practices [18:30] Understanding when to empower instead of solving problems [24:12] A distinction around delegating tasks [27:46] Why you should be ‘consistently inconsistent' in leadership [34:19] The importance of telling your people why their work matters [39:11] The development of the ENGAGE model [42:39] How to get in touch with Vicki [44:19] Wrapping up  

Customer Service…if we aren't serving external folks, we are definitely serving internal people. Micah Solomon is the author of Ignore Your Customers (and They'll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience. Micah joins Kevin to discuss the role customer service plays within your organization. Micah is also known as the customer service turnaround expert and works with companies to help them get back to basics. Organizations need to recognize that are serving both their external customers as well as their employees and vendors. If your Yelp review looks good, yet your Glassdoor rating isn't great, chances are you will soon lose your customers. Micah shares stories of organizations doing it right, whether it be a “wow” or an authentic experience. In this episode, Micah discusses 1. Customer service culture. 2. Hiring for customer service (WETCO). 3. The power of WOW. This episode is brought to you by... Unleashing Your Remarkable Potential, Kevin's free weekly e-newsletter. It's full of articles and resources to help you become a more confident and successful leader. Sign Up Additional Leadership Resources Book Recommendations: Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience by Micah Solomon Olive, Again by Elizabeth Strout Growing a Business by Paul Hawken Learn more about Ignore Your Customers (And They'll Go Away). Connect with Micah Solomon: Website | Twitter | LinkedIn Related Podcast Episodes: Delivering Innovative Service with Chip Bell. Leadership and Legendary Service with Vicki Halsey. Turning Culture into Competitive Advantage with Jeff Grimshaw.

When delivering content you need to energize the learners who will go out and leverage their strengths and build relationships based on the content.    Vicki Halsey, Vice President of Applied Learning at The Ken Blanchard Companies and author of "The Hamster Revolution" and "Brilliance by Design" joins Peter to share why teachers should only spend 30% of their time speaking and 70% of the time listening to students.   If you want to know how to deliver content and have learners be engaged this is a must listen episode.

Legendary service drives business. Legendary service is CONSISTENTLY delivering so your customers come back; both internal and external. Kevin sits down with Vicki Halsey, co- author of Legendary Service Legendary Service: The Key Is to Care, with Ken Blanchard and Kathy Cuff, to discuss connecting with each other to do our best possible work. She challenges us to listen to understand and ask ourselves what a 9 or 10 rating looks like for our customer. You have the power to serve at the highest level.

In this episode, Vicki Halsey, author of Brilliance by Design, shares a case study of a team putting the ENGAGE model into practice. For years, both in the school environment and in corporate education, Vicki Halsey observed what was happening in classrooms—a teacher standing in front of a group of people, talking at them. The people in the audience were not engaged; only the speaker. This was very different from Vicki’s classrooms, where people were active, inspired, and even noisy. “It occurred to me that the person who is energized and all fired up is the one doing the teaching—not the one doing the learning. It should be the other way around,” explains Halsey. “It happens every day in companies around the world. We hire people because they have fabulous transferable skills, but we don’t spend the time it takes to teach them what they need to know in their new position to help them be successful. We don’t engage them in learning. So, to help the learning process, I designed a simple six-step process that brings out the brilliance in learners: the ENGAGE model.” Energize and Focus Learners—Get people involved before the session starts by sending emails to explain the importance of the experience. Then give them exposure to the materials that will be used. Send books, articles, podcasts, or video to help them start to learn before they get there. When they arrive at the meeting or classroom, get them involved immediately with an interactive exercise. Navigate the Content—Present the content through interactive lectures, demonstrations, stories, handouts, exercises with card sorts, or case studies. The key is to understand that people learn in different ways. You need to present the content in enough ways to give everyone a chance to learn. Generate Meaning—Once the attendees have learned the content, move the learning from short-term memory to long-term memory and help participants sell themselves on why the learning is important in their world by having them create flip charts about the value, benefits, and meaning of this learning in their lives. This will rally commitment for the next part of the ENGAGE model so that they will apply what they have learned. Apply to the Real World—Have people apply what they have learned through practicing or rehearsing. Give them all the tools they need—checklists, scripts, video examples—then have them practice, practice, practice. Gauge and Celebrate—It is critical to assess how much learning has occurred—and then celebrate. This can be as simple as a quiz show-style game or crossword puzzle, a group mind map, or a “stump the panel” game. The idea is to create a fun way to deepen the learning and help transfer the learning to doing. Extend Learning to Action—Keep the learning top of mind after the meeting or class. Send reminders with a tip of the week, share success stories of people using their new skills, or have award ceremonies to honor people’s commitment to the learning. Continuous reminders or refreshers will help extend the learning. “Research indicates that designs for learning sessions focus about 70 percent of the time on the content to be learned and only about 30 percent on having learners practice what they are learning,” says Halsey. “If you want to unleash the brilliance of your people, you must flip that equation, so they are practicing the new skills 70 percent of the time. Don’t just talk at them. Let them process, learn, and get to work.” About The Ken Blanchard Companies The Ken Blanchard Companies is the global leader in management training. For nearly 40 years, Blanchard has been creating the best managers in the world, training over 150,000 people each year. From the award-winning First-time Manager program—based on the best-selling business book, The New One Minute Manager®—to SLII®, the most widely taught leadership model in the world, Blanchard is the provider of choice of Fortune 500 companies as well as small to medium businesses, government agencies, and educational and nonprofit organizations. About Vicki Halsey For more information on Vicki Halsey, go to www.vickihalsey.com.

What are your beliefs about customer service—and how are they driving the customer experience in your company? That’s one of the key questions Kathy Cuff and Vicki Halsey, coauthors with Ken Blanchard, explore in their book Legendary Service: The Key Is to Care. Cuff and Halsey share a four-part CARE model to help readers and listeners explore the key concepts. Committed to Service. “It has to be intentional,” says Cuff. Cuff and Halsey share a story about how they helped Petco Park—the baseball home of the San Diego Padres—develop a service vision. Working together with 3,500 service providers at the park, they created a shared commitment to creating Major League Memories. Attentive. “Attentiveness is about noticing others,” says Halsey. “It means being present and others focused—and drawing out what is important to them.” Responsive. Responsive includes acknowledging feelings. While this is important in all aspects of customer service, it is especially important when things go wrong. “The key is to be ready and have a plan,” says Cuff. Empowered. “If you treat your people as valued internal customers, they will take care of your external customers,” says Cuff. “That includes empowering people to make decisions and give feedback,” adds Halsey. Halsey and Cuff discuss how social media has increased the opportunity for disgruntled customers to share negative stories—which makes it absolutely critical to do your best with every single customer interaction. The authors share stories from their day-to-day interactions to illustrate how important the actions of individual employees are. “Customers assume their experience with one person is indicative of the entire organization,” say Halsey and Cuff. “That shows how important every interaction is!” They also share how rectifying a difficult situation on the spot can turn a negative into a positive. “If you can resolve a problem on the spot, you can save 95 percent of relationships, says Cuff. “And that usually results in a stronger relationship than existed before.” Halsey and Cuff encourage listeners to apply the CARE approach in non-profit, government, and small or large business—all kinds of organizations. “The principles remain the same, says Cuff. “Your products can be replicated; and price is always competitive—the differentiator is going to be the service you deliver to your customers.” Be sure to listen through to the very end of the session, where Ken Blanchard shares his key takeaways from the interview!

This presentation focuses on the lifelong learnings of Vicki Halsey about how to thrive in life and in organizations, through insights gleaned from years of designing and delivering Leadership programs for numerous Fortune 100 companies such as Apple, Nike, Intel, Lowes, NBA, and Wells Fargo. Vicki shares secrets of how, despite hearing NO, more often than not and probably more than most people, she continues to choose success and build relationships of care while fulfilling her mission of helping people claim their brilliance. Series: "Innovator Stories: Creating Something from Nothing" [Business] [Show ID: 29753]

This presentation focuses on the lifelong learnings of Vicki Halsey about how to thrive in life and in organizations, through insights gleaned from years of designing and delivering Leadership programs for numerous Fortune 100 companies such as Apple, Nike, Intel, Lowes, NBA, and Wells Fargo. Vicki shares secrets of how, despite hearing NO, more often than not and probably more than most people, she continues to choose success and build relationships of care while fulfilling her mission of helping people claim their brilliance. Series: "Innovator Stories: Creating Something from Nothing" [Business] [Show ID: 29753]

Check out RailsClips and RemoteConfs!   01:14 - Breanne Dyck Introduction Twitter My Name Is Breanne: Master the Business of Teaching Online 02:13 - Transitioning: Contracting => Teaching Courses Content Marketing 05:59 - Structuring Content Deep vs Wide Business Model 10:19 - Where do you start? 13:05 - Getting Results Levels of Mastery Surface-Level Learning Higher-Level Mastery Badass: Making Users Awesome by Kathy Sierra Spectrum of Confidence/Competence      The Backwards Brain Bicycle 24:15 - Setting People Up to Succeed Pilots, Alpha and Beta Phases Outcomes and Objectives 80/20 Rule (Pareto Principle)     33:57 - Should I charge for pilots? (Pricing) Ramit Sethi 35:39 - Experimentation > Textbook/Traditional Learning 43:22 - Selecting Content For Your Course The 5 Whys Technique Don't Make Me Think: A Common Sense Approach to Web Usability by Steve Krug 52:50 - Getting and Keeping People Interested in Your Courses Through Completion Massive Open Online Course (MOOCs) Passive Participants The Power of Habit: Why We Do What We Do in Life and Business by Charles Duhigg Planning For Success Picks The Art of Outbound Lead Generation by Blair Enns (Eric) Is Positioning Professional Services Different Than Products? Al Ries Explains (Eric) Badass: Making Users Awesome by Kathy Sierra (Eric) remoteconfs.com (Chuck) God (Chuck) Jesus Christ (Chuck) The Church of Jesus Christ of Latter-day Saints (Chuck) Brain Rules (Updated and Expanded): 12 Principles for Surviving and Thriving at Work, Home, and School by John Medina (Breanne) Brilliance by Design: Creating Learning Experiences That Connect, Inspire, and Engage Kindle Edition by Vicki Halsey (Breanne) Quiet Power Strategy by Tara Gentile (Breanne) Your Perfect Participant: Unlock What Buyers Want & Need From You by Breanne Dyck (Breanne)

Check out RailsClips and RemoteConfs!   01:14 - Breanne Dyck Introduction Twitter My Name Is Breanne: Master the Business of Teaching Online 02:13 - Transitioning: Contracting => Teaching Courses Content Marketing 05:59 - Structuring Content Deep vs Wide Business Model 10:19 - Where do you start? 13:05 - Getting Results Levels of Mastery Surface-Level Learning Higher-Level Mastery Badass: Making Users Awesome by Kathy Sierra Spectrum of Confidence/Competence      The Backwards Brain Bicycle 24:15 - Setting People Up to Succeed Pilots, Alpha and Beta Phases Outcomes and Objectives 80/20 Rule (Pareto Principle)     33:57 - Should I charge for pilots? (Pricing) Ramit Sethi 35:39 - Experimentation > Textbook/Traditional Learning 43:22 - Selecting Content For Your Course The 5 Whys Technique Don't Make Me Think: A Common Sense Approach to Web Usability by Steve Krug 52:50 - Getting and Keeping People Interested in Your Courses Through Completion Massive Open Online Course (MOOCs) Passive Participants The Power of Habit: Why We Do What We Do in Life and Business by Charles Duhigg Planning For Success Picks The Art of Outbound Lead Generation by Blair Enns (Eric) Is Positioning Professional Services Different Than Products? Al Ries Explains (Eric) Badass: Making Users Awesome by Kathy Sierra (Eric) remoteconfs.com (Chuck) God (Chuck) Jesus Christ (Chuck) The Church of Jesus Christ of Latter-day Saints (Chuck) Brain Rules (Updated and Expanded): 12 Principles for Surviving and Thriving at Work, Home, and School by John Medina (Breanne) Brilliance by Design: Creating Learning Experiences That Connect, Inspire, and Engage Kindle Edition by Vicki Halsey (Breanne) Quiet Power Strategy by Tara Gentile (Breanne) Your Perfect Participant: Unlock What Buyers Want & Need From You by Breanne Dyck (Breanne)