10 Minutes to Better Patient Communication

My guest today is Joel Helbling from Test Double, a fully remote software consultancy. While Joel doesn't work in the health sector, I hope you find his insights into team communication, feedback, and change are relevant. Joel shares how his team stays connected and effective without the benefit of in-person interaction, through intentional communication, feedback, […] The post Joel Helbling on building strong teams through feedback appeared first on Health Communication Partners.

Communicating across our differences is difficult, but necessary, in today’s highly polarized environment. I share real life examples, and advice from a language expert, as encouragement for talking to someone you disagree with. Communicating with people that we disagree with has never been easy, but today I’m arguing it’s pretty necessary. So I’m going to share […] The post Inspiration for communicating across difference appeared first on Health Communication Partners.

Competition and collaboration are sometimes thought of as opposites. I’ll share one thing people can do to help collaborations go better even when there’s competitors in the room. Collaborations have always been popular, but it’s possible today they’re getting more common and that the stakes may be getting higher. So in today’s episode, I’m gonna […] The post “We’re collaborators, but we want to win.” Managing competition in collaborations appeared first on Health Communication Partners.

Today’s chaotic environment can leave us feeling unmoored and lost. Dr. Saria Saccocio explains 2 steps she’s using these days to manage the chaos, and reclaim some power. In today’s episode, Dr. Saria Sacocho returns to the show and offers some incredibly timely advice on getting yourself out of chaos. Hi everybody, this is “10 […] The post Dr. Saria Saccocio shares 2 steps to find your way out of chaos appeared first on Health Communication Partners.

It’s our 200th episode! Today you’ll hear a familiar voice tell a story about how emotional intelligence helped communication in the workplace. Today’s episode is our 200th episode! And today you’ll be hearing about emotional intelligence in the workplace from someone I think you’ve heard before. Hi, everybody. This is 10 Minutes to Better Patient […] The post Joe Liebel on Emotional Intelligence and workplace communication appeared first on Health Communication Partners.

Dr. Schiavo shares powerful stories about communication’s role in community engagement and pursuing health equity. We’re shining a light on public health and the value of the work done by public health professionals. Today you’ll hear from Dr. Renata Schiavo, Editor-in-Chief of the Journal of Communication in Healthcare. Hi everybody, this is 10 Minutes to […] The post Dr. Renata Schiavo on community-driven approaches to communication appeared first on Health Communication Partners.

Hear the story of a complicated workflow improvement case, and learn what you can do to help your own workflow…flow more smoothly. Is something in your workflow not working? I’ll help you get the workflow improvement process off on the right foot in today’s episode. Hi everybody! This is 10 Minutes to Better Patient Communication, […] The post Does your workflow need work? Make this your first step appeared first on Health Communication Partners.

Learn about 7 common QI trip hazards, and how you can avoid them. Now, I don’t typically start conversations with negatives, but sometimes when I talk with clients, especially super focused go -getters, they’ll ask me right out the gate, "Tell us what we’re getting wrong so we can fix it!" This episode’s for you, […] The post Don’t make these 7 Quality Improvement mistakes appeared first on Health Communication Partners.

Interviews or evaluations are tough, but storytelling helps. Here’s how to use the SWOT matrix to help you prepare 4 stories you can use to answer common interview questions. This is an episode that I was planning for later in the year, but I’m doing it now because of all of the government employees who […] The post 4 stories to tell in an interview appeared first on Health Communication Partners.

A close look at some of the ways we use our phones to communicate can teach us how to improve our communication in general. Need a break from the news? Today, I’m going to ask you to think about your phone. If you care about communication, and I think you do, considering the ways we […] The post One lesson our phones can teach us about communication appeared first on Health Communication Partners.

Learn 20 different ways communication can help in QI. In 10 minutes! Whether you’re in healthcare, public health, industry, or academia, quality improvement is part of your professional picture in one form or another. If you want to reach your quality improvement goals, I’ve got good news. Communication can be your secret advantage. More good […] The post “If communication isn’t part of your quality improvement, it should be.” appeared first on Health Communication Partners.

Conflict happens. Learn the 4 parts of any conflict, and some questions and phrases you can use to help you handle interpersonal conflict in communication. When we’re in a conversation, we want things to go smoothly. We want the relationship between us and the other person to work. But conflict happens, and that’s what today’s […] The post Handling interpersonal conflict appeared first on Health Communication Partners.

We start the year by grounding ourselves. Why are we here? What are we doing? Why are we doing it this way? And I give one suggestion to guide your work in communication this year. The start of a new year is a good time to think big picture, so we’re asking big questions. Why […] The post Why focus on communication? appeared first on Health Communication Partners.

Year end countdown time! Here’s our Top 5 Most Popular Episodes from 2024, as determined by you! Here we are! It’s the end of the year, and what I get to do now is count down for you the top five episodes as judged by you, this year 2024, from health communication partners. Hi everybody, […] The post The Top 5 Episodes of 2024 appeared first on Health Communication Partners.

Improve your shared decision-making (SDM), no matter how you do it. Just like it says on the label, today’s episode is a quick exercise to help you improve your shared decision-making, no matter how you do shared decision-making. Hi everybody, I'm Dr. Anne Marie Liebel, and this is 10 Minutes to Better Patient Communication from […] The post A quick exercise to help your shared decision-making appeared first on Health Communication Partners.

Here’s three questions to help you look analytically at some communication patterns in your organization’s meetings. When meetings can value and accommodate diverse voices, that’s a big step toward creating an inclusive environment. At work, many of us have the responsibility to collaborate and innovate, and we’d like to be more inclusive in these processes. […] The post How to make meetings more inclusive appeared first on Health Communication Partners.

Whether you’re a patient or a health care worker, learn how to encourage partnership through communication, thanks to Pharmacist Dr. Paul Ranelli. This is one of the many interviews you can find in our archives! Check them out at h-cpartners.com/podcasts. Partnering with patients. It’s a phrase we’ve all heard before, and it might sound like some […] The post “You want that patient to be a partner.” Dr. Paul Ranelli on patient communication appeared first on Health Communication Partners.

It’s our show’s 7th anniversary! Hear a story about a literacy trailblazer, and learn 3 steps you can take to improve patient relationships. It’s our series anniversary! Yes, 10 Minutes to Better Patient Communication has been on the air for seven years! Oh my gosh! In today’s episode we’re gonna go back to where it started–with […] The post How health literacy can help your patient relationships appeared first on Health Communication Partners.

In Part 2 of my interview with Jessica Halem, MBA, Jessica shares useful phrases and encouragement for the next time you’re speaking with LGBTQ+ patients. Jessica Halem has spent the past 25 years working in LGBTQ health. First as the executive director of the Lesbian Community Cancer Project in Chicago, to serving on the Board […] The post Jessica Halem on communicating with LGBTQ+ patients Part 2 appeared first on Health Communication Partners.

I get to talk–and laugh, a lot–with Jessica Halem, MBA. We discuss communication with LGBTQ+ patients, improv, and her fancy article in the New England Journal of Medicine. Her insights are as powerful as her joy. You are in for a treat. Jessica Halem is a health communication expert who specializes in communicating with LGBTQ+ […] The post Jessica Halem on communicating with LGBTQ+ patients Part 1 appeared first on Health Communication Partners.

Fall fashion is the best fashion. But there’s another seasonal trend none of us wants to participate in. COVID was in the news again, as the fall transmission season started earlier than anticipated. Here’s some tips and encouragement for you when talking with people about getting vaxxed or boosted, again. The fall COVID season arrived […] The post 4 ways to refresh your ‘get vaxxed’ message for the fall COVID season appeared first on Health Communication Partners.

Tips on what not to say when you’re thinking about trust. Trust in health care and public health captured a lot of attention during the pandemic, and it’s still going strong. When it comes to communication and patient education, there are things we can do related to trust, and I’m going to share a few […] The post “What are we doing to be trustworthy?” appeared first on Health Communication Partners.

Organizations are considering how they can sustain equity work over the long term. I’m excited about today’s episode because it’s the 7th Anniversary of Health Communication Partners. And I get to talk to you about a trend I’ve seen and been a part of with organizations pursuing equity and health equity goals. I wonder if […] The post How do we sustain equity work over the long term? appeared first on Health Communication Partners.

It’s our long-overdue episode devoted to listening. I read from Professor Katherine Schultz’s book on listening, and we do a quick exercise to help you think about improving your listening. Maybe you are working on trying to reduce avoidable health inequalities. Or maybe you want to try to promote a more welcoming work environment. Or […] The post Finally, an episode about listening appeared first on Health Communication Partners.

Medical Librarian Amanpreet Kaur talks about having imposter syndrome, what it feels like to be “in a rabbit hole of learning,” and how she’s leaning into her impostor syndrome as a health professional. How many letters do I need behind my name? That rhetorical question was put out to me from Medical Librarian Amanpreet Kaur. […] The post Amanpreet Kaur on managing impostor syndrome as a health professional appeared first on Health Communication Partners.

Want to be more patient-centered in your patient education? Hear about one common challenge to patient-centeredness, and how to handle it. I recently had a client ask me for help with being more patient-centered in general. And one of the challenges they were facing is one I’ve seen a lot, and I’ve definitely faced it […] The post Being more patient-centered in your patient education appeared first on Health Communication Partners.

A nurse educator shared a question that was on her students’ minds as they approached patients: “How do I talk to you?” Learn three ways to improve your patient communication. How do I talk to you? A question like that is probably on a lot of our minds when we’re going into an important conversation. […] The post “How do I talk to you?” Three ways to strengthen your patient communication appeared first on Health Communication Partners.

Learn how reflective practice can help you improve your communication. Hear six examples of reflective practice on patient communication, along with something you can do today, to improve your communication. You’re already good at patient communication. I know that because you’re listening to this show! So today’s episode is about how reflective practice can help […] The post How reflective practice can help you improve your communication appeared first on Health Communication Partners.

Dr. Ashley Love returns to the show to talk about her experiences with mental health and communication in AANHPI communities. She shares powerful stories about the importance of culture and context in communication, the heterogeneity in the broad AANHPI classification, how AI can help make communication easier, and when she realized clients’ complaints about a […] The post Dr. Ashley Love on communication about mental health in AANHPI communities appeared first on Health Communication Partners.

Psychiatry Resident Dr. Jonas Attilus returns to the show to tell us why and how he takes the role of a learner during his interactions with patients, and how this helps him to give compassionate care. May is Mental Health Awareness month, and today we get to hear from Psychiatry Resident and friend of the […] The post Dr. Jonas Attilus on the benefits of taking a learner’s role during patient interactions appeared first on Health Communication Partners.

National Minority Health Month is an opportunity to reflect on the connections between health disparities and communication. It’s essential to lean on research and outside expertise when communicating. But I share what might be an unpopular opinion about the role of expert recommendations in our communication efforts. It’s National Minority Health Month, so we’re going […] The post Reflecting on the connections between health disparities and communication appeared first on Health Communication Partners.

I preview a free maternal health course from the Office of Minority Health, and give you tips on how to get the most out of this great resource. April is National Minority Health Month, so we’re diving into a resource from the Office of Minority Health about maternal health care. I preview this free resource […] The post Previewing a free maternal health course from OMH appeared first on Health Communication Partners.

We’re celebrating Women’s History Month with 3 interviews with women from across the health sector. Today I sit down with Dr. Taquina Davis as she shares research and a personal story about understanding the impact of religious beliefs on patients’ decision-making. March is Women’s History Month, and to celebrate, we’re bringing you 3 interviews with […] The post Dr. Taquina Davis on understanding the impact of religious beliefs on patients’ decision-making appeared first on Health Communication Partners.

We’re celebrating Women’s History Month with interviews from women across the health sector. In today’s episode, Dr. Ann Ancona from Kent State University College of Nursing tells you how she encourages her nursing students to think critically about patient care and communication. March is Women’s History Month. To celebrate, we’re bringing you 3 interviews with […] The post Dr. Ann Ancona on encouraging critical thinking in health professions students appeared first on Health Communication Partners.

Today’s episode is about anti-fat bias in the reproductive health context. I talk with two researchers, Dr. Erin Basinger and Dr. Margaret Quinlan, about anti-fat bias as a life-or-death problem in patient communication. They also generously share a fantastic list of resources that I link to in the transcript below. Dr. Erin Basinger is Associate […] The post Dr. Erin Basinger & Dr. Margaret Quinlan on Anti-fat bias in reproductive health appeared first on Health Communication Partners.

Our live event is just around the corner! It’s just one of many ways HCP can take things off your plate. Because you’re listening to this show, chances are you’re also working on some of the most deep-seated and persistent problems facing society today. I talk with my colleague, India Menon, about what it means […] The post What HCP can do for you, Part 2 appeared first on Health Communication Partners.

An HCP team member joins Dr. Liebel on mic for the first time to share some of the many ways HCP can help you and your organization. We also announce our first ever live event! There’s a first time for everything, and today’s episode is the first time for two different things. I get to […] The post What HCP can do for you, Part 1 appeared first on Health Communication Partners.

In today’s episode, I talk about time with otolaryngologist and podcast host, Dr. Bradley Block. He shares some of what he’s learned about efficiency in patient communication. Time. It’s the ultimate constraint on any interaction. In today’s episode, I talk with otolaryngologist and podcast host, Dr. Bradley Block. He shares some of what he’s learned […] The post Dr. Bradley Block on efficiency in patient communication appeared first on Health Communication Partners.

Happy New Year! Here are 4 reasons to be hopeful if you care about communication. Got a minute? Tell us what you think of this series (anonymously). We’re starting 2024 with some good news. Today’s episode is about four trends I’ve been noticing in the communication circles that I run in that I think are […] The post 4 hopeful communication trends appeared first on Health Communication Partners.

I share the most common question I get asked as a communication expert. I tell you how I answer, and break down why it works. No matter what your role is as a health professional, what your specialty or topic is, or who your audience is, this episode is about the single best piece of […] The post Your top communication question, answered appeared first on Health Communication Partners.

10 Minutes to Better Patient Communication recently had more than 10 ,000 downloads in a single day. I can’t wait to tell you all about it! This is amazing. This is wild. This exceeds the realm of the normal for me. I am still in awe. And when extraordinary things happen, I think it’s okay […] The post We had over 10,000 downloads in one day! appeared first on Health Communication Partners.

Welcome to our new listeners! Here’s some steps you can take today if you’re concerned about how bias can show up in patient education–beyond individual-level biases. If you’re working hard on patient education, I see you. This episode’s for you. In this episode, I offer some steps you can take today to level up a […] The post Mitigating bias in patient education appeared first on Health Communication Partners.

I look at a recent report from a Lancet Commission on Women, Power, and cancer, and consider where communication comes into it. I finish with something you can do if you’re thinking about power in your communication. Today’s episode is about communication and power. We’re looking at a recent report from a Lancet Commission on […] The post “Women, Power, and Cancer” and communication appeared first on Health Communication Partners.

Today I open a health literacy time capsule, and talk about what’s changed. 6 years ago I gave you 11 health literacy tips. Which are outdated? Which stand the test of time? What do I wish I’d said? Find out! It’s health literacy month and our 6th anniversary as a podcast series. So I'm combining […] The post 11 Updated health literacy tips appeared first on Health Communication Partners.

What are your health equity plans? Get some inspiration with 4 health equity topics that are priorities at HCP. It’s our 6th anniversary and we are taking this opportunity to do a little looking back and a little looking forward. I don’t know what your Health Equity plans are, but if you need some inspiration, […] The post 4 health equity topics we’re following appeared first on Health Communication Partners.

There’s a difference between identifying someone’s needs, and regarding the person as being deficient. In this episode, you’ll learn about how common deficit models are in health care some of the damage they can do two things you can do to turn away from a deficit perspective. Do you know what a deficit perspective is? […] The post How to shift out of a deficit model on patients appeared first on Health Communication Partners.

In Part 2 of our interview, Dr. Sundar explains that reflecting on his communication has changed his perspective on caring for people–and made him a better clinician. Today is Part 2 of my interview with Dr. Raj Sundar about how he enacts his commitment to improving his communication with patients from different cultural backgrounds. Hi […] The post Dr. Raj Sundar on considering cultural context during patient communication, Part 2 appeared first on Health Communication Partners.

Physician and podcast host Dr. Raj Sundar talks with me about his efforts to improve his practice by considering cultural context during patient communication. Today's episode is about communicating across cultural difference. I get to sit down with family physician Dr. Raj Sundar who has a special interest in getting better at communicating with patients […] The post Dr. Raj Sundar on considering cultural context during patient communication, Part 1 appeared first on Health Communication Partners.

It’s Health Communication Partners’ 6th Anniversary! The biggest event in HCP’s history has been the launching of our hybrid courses. Sit back and listen to the stories behind them. It's the middle of a sunny morning in the Fall. I'm on the phone in the kitchen. Pacing. Back and forth and back and forth in […] The post The stories behind our courses appeared first on Health Communication Partners.

Metaphors and analogies are powerful language tools. But they’re often culturally specific. Here’s one way to think about your metaphors–and some topics to avoid. Metaphors and analogies are powerful language tools. They're important to the way we speak and think. And medical and public health professionals use them all the time. So what’s the problem? […] The post How to reduce cultural bias in medical metaphors appeared first on Health Communication Partners.

For Disability Pride Month, I talk with disability law Professor Doron Dorfman about the phenomenon “fear of the disability con” and what it has to do with patient communication. It's Disability Pride Month. Today I talk with Professor Doron Dorfman who specializes in disability law. Dr. Dorfman tells me about the widspread fear that disabled […] The post Dr. Doron Dorfman on “Fear of the disability con” appeared first on Health Communication Partners.