CQC Connect

Chris Dzikiti, Interim Chief Inspector of Healthcare, explores what our national inspection programme found in relation to healthcare inequalities, focusing on issues relating to race and ethnicity. He is joined by guests Paulette Lewis MBE, midwife, non-executive director, and President of the Caribbean Nurses and Midwives Association (UK), Benash Nazmeen, Assistant Professor of Midwifery, CQC specialist advisor, and Researcher and Director and Co-Founder of the Association of South Asian Midwives, and Nandi Simpson, Director: Implementation at the NHS Race and Health Observatory. Together, they discuss actions we can all take to creating a safe, inclusive workplace; the importance of capturing ethnicity data; and how we can facilitate positive change. They share examples of what they've seen working well, which we hope everyone can learn from, irrespective of your specialism or service.

In this episode, we reflect on our recent reports into oral health in care homes. We published 'Smiling matters: oral health care in care homes' in 2019, and followed up with a progress report in 2023. Reflecting on the findings of the reports, our guests discuss the importance of oral health; explore ways to improve the experience for people living in care homes; and talk through ways of creating better connections between dental professionals, commissioners, and care homes. Dr David Shiers, a guest in this episode, is an expert advisor to the NICE centre for guidelines and views expressed are personal and not those of NICE. Resources mentioned during the episode: The original smiling matters report: https://www.cqc.org.uk/publications/major-report/smiling-matters-oral-health-care-care-homes The smiling matters progress report: https://www.cqc.org.uk/publications/smiling-matters-oral-health-care-homes-progress-report Right to Smile statement: bit.ly/3nZCYeD CQC Dental mythbuster 40 - Caring for people with dementia in a dental practice: https://www.cqc.org.uk/guidance-providers/dentists/dental-mythbuster-40-caring-people-dementia CQC Dental mythbuster 24 - Medical resuscitation equipment for domiciliary dental care: https://www.cqc.org.uk/guidance-providers/dentists/dental-mythbuster-24-medical-resuscitation-equipment-domiciliary-dental Share your thoughts in our CitizenLab project: https://cqc.citizenlab.co/en-GB/projects/smiling-matters

In this podcast, Natalie Valios, Senior content editor at Community Care Inform, leads a question and answer session with Mary Cridge, Director of adult social care at the CQC, and Amanda Stride, Deputy director for delivery of local authority assessments. In this podcast, Mary and Amanda talk about local authority assessment testing, our longer term approach, how we're talking to frontline staff and much more. This podcast is hosted by Community Care Inform which is a subscription website providing in-depth practice guidance, legal information and learning tools for people working in social care. The questions are their own, however, the answers reflect CQC's latest updates around local authority assessment. Find out more about Community Care Inform https://adults.ccinform.co.uk/

In this episode Michael Dillon, Expert by Experience with Choice Support interviews Amanda Stride, Care Quality Commission's (CQC) Deputy Director for the local authority assessment programme. They discuss CQC's new role in assessing how local authorities fulfil their duties Under the Health and Social Care Act 2008 (as amended by the Health and Care Act 2022). It also focuses on what local authority assessment means for people who use services and experts by experience.

In this episode of CQC Connect we are joined by two providers, who talk to us about their experiences of being involved in CQC user research and engagement.

In this episode hear from CQC's Chris Day, Director of Engagement, Joyce Frederick, Director of Policy & Strategy and Mark Sutton, Chief Digital Officer. They discuss how CQC is realising it's strategic ambitions by developing a new regulatory approach, taking on new powers at a system level and improving how we collect and use data.

This podcast will focus on the local authority (LA) assessment test and learn activity we carried out at Manchester City Council and Hampshire County Councils including what to expect from LA assessment activity. In this episode, we are joined by Mary Cridge, Director of Adult Social Care, Laura Arnold, Adult Social Care Inspection Manager, Lella Andrews, Adult Social Care Inspection Manager and local authority representatives, Bernadette Enright, Executive Director of Adult Social Services, Manchester City Council and Jessica Hutchinson, Assistant Director – Learning Disabilities & Mental Health Services and Principal Social Worker, Hampshire County Council. The Health and Care Act 2022 gives CQC a role to review integrated care systems (ICS). It also gives CQC a new duty to assess how local authorities are meeting their social care duties under part 1 of the Care Act. These will allow us to look more effectively at how care provided in a local system is improving outcomes and reducing inequalities. You can also read our latest blog which updates more widely on how we have been developing and testing our approach to assessing local authorities and integrated care systems. https://carequalitycomm.medium.com/an-update-on-cqcs-development-of-its-approach-to-local-authority-and-integrated-care-system-6fe7eeb91a14

In this episode host Andy Ford, Deputy Director of Secondary and Specialist Care at CQC, is joined by Brendan Lloyd, CQC's National Professional Advisor for Ambulance Services, and Andy Swinburn, Director of Paramedicine at the Welsh Ambulance Service Trust. In the episode we discuss alternatives to the emergency department and the development of the paramedic profession.

In the first of two episodes focusing on urgent and emergency care, we are joined by Adrian Boyle, President of the Royal College of Emergency Medicine. Andy Ford, Deputy Director of Secondary and Specialist Care at CQC, talks to Adrian about the urgent and emergency care pathway and how this can be improved.

In this podcast, Debbie Ivanova, Director for People with Learning Disability and Autistic People, and Marie Cox, Hospitals Inspection Manager speak with Fiona one of our experts by experience about our report 'Who I Am Matters' and more broadly the experiences of people with a learning disability and autistic people in hospital. They discuss our findings in the report as well as discuss Fiona's lived experience of accessing acute hospitals. You can read the report in full our website now. Listen to more podcasts from the CQC: https://soundcloud.com/carequalitycom... Find out more information about the CQC and how it regulates health and social care in England: https://www.cqc.org.uk/

Are you a trainee GP? Have you ever wondered who the CQC are, what they do, and what happens on an inspection?  This podcast, with trainee GP Devina Maru, Chief Inspector Rosie Benneyworth, and Inspector Surupa Santra, answers all these questions and more and talks about CQC's current regulatory approach. Ideal for trainee GPs, GPs, and anyone wanting to find out more about the CQC. Find the answers to more questions about CQC and how we regulate GPs by reading the mythbusters on our website: https://www.cqc.org.uk/guidance-providers/gps/gp-mythbusters

In this episode Lizzy Dobres, CQC Communications and Engagement Manager, is joined by Julie Newcombe, mother of an autistic son and co-founder of Rightful Lives, Amanda, who has lived experience, and Debbie Ivanova, Deputy Chief Inspector for people with a learning disability and autism at CQC. In this episode they explore some key themes of the latest Out of Sight progress report, which is a full update on the review into restraint, segregation and seclusion in care services for people with a learning disability, autism or mental ill health.

Project leads Dr Ayisha Ashmore and Annabelle Stigwood are joined by CQC Chief Inspector Dr Rosie Benneyworth to discuss the findings and recommendations of the CQC's GP Inequalities Project, which looked into the concern that GPs from an ethnic minority background receive poorer CQC ratings or outcomes. You can read all about the project here: https://cqc.citizenlab.co/en-GB/projects/exploring-issues-faced-by-general-practice-services-led-by-people-from-an-ethnic-minority-background The full project report can be read here: https://www.cqc.org.uk/publications/themed-work/ethnic-minority-led-gp-practices-impact-experience-cqc-regulation Further work in this area is being carried out through the CQC's Regulators' Pioneer Fund project: https://cqc.citizenlab.co/en-GB/projects/tackling-health-inequalities

CQC's Annabelle Stigwood and Dr Devina Maru are joined by special guest Dr Farzana Hussain to discuss the CQC's Regulators' Pioneer Fund Project, which is looking at reducing health inequalities in areas of deprivation through better regulatory recognition and the sharing of best practice. Follow the project at: https://cqc.citizenlab.co/en-GB/projects/tackling-health-inequalities

In this second podcast focusing on the CQC GP Inequalities Project, Annabelle Stigwood, joint project lead, talks to Dr Faizan Ahmed, National Clinical Advisor at the CQC, and Dr Bola Olowabi, Director - Health Inequalities at NHS England and NHS Improvement. In this episode, we discuss health inequalities how they impact on the ability of GP practices to do their job. Our guests discuss what we mean by health inequalities, why it's so important to focus on them in health and social care, and the role of providers, systems and regulators in addressing them. You can catch up with the first episode in which we introduce the project here: https://soundcloud.com/carequalitycommission/exploring-issues-faced-by-general-practice-services-led-by-gps-from-an-ethnic-minority-background

Dr Ayisha Ashmore and Dr Faizan Ahmed discuss the CQC's GP Inequalities Project which is investigating the concern that GPs from an ethnic minority background receive poorer CQC ratings or regulatory outcomes. You can keep up-to-date with the project at: https://cqc.citizenlab.co/en-GB/projects/exploring-issues-faced-by-general-practice-services-led-by-people-from-an-ethnic-minority-background

In this episode we are updating on the development of our new regulatory model. A key part of our new strategy. Hear from our Heads of Policy Dave James and Amanda Hutchinson on our latest thinking around the evidence categories and outputs from assessments.

Lizzy Dobres, Engagement and Communications Manager at CQC, speaks to Alexis Quinn, Restraint Reduction Manager of the Restraint Reduction Network, and Debbie Ivanova, CQC's Deputy Chief Inspector for people with a learning disability and autistic people about our new report, 'Home for Good'. The report celebrates successful community support for people with a learning disability, a mental health need and autistic people. Find out more on our website: https://buff.ly/38LyOyZ

To support the implementation of our new strategy we are looking at how we should use people's experiences of care in our future regulatory approach. In this podcast we hear some of our early thinking on this topic and what we will be doing next. We also want to hear your views to help shape this work and you can feed back on our digital engagement platform - https://cqc.citizenlab.co/en-GB/folders/implementing-our-new-strategy You can also watch a short video on this work - https://youtu.be/_naPbcqzJsw

Kate Terroni, Chief Inspector of Adult Social Care, Anna Severwright, Convener at Social Care Future and Selina Litt one of CQC's Experts by Experience discuss Social Care Future's I Pledge and CQC's commitment to empower the voice of people who draw on social care in all the work that we do.

To support the delivery of our new strategy we're looking at potential changes to our assessment frameworks. In this podcast episode we hear some of our early thinking on these changes and how you can get involved to help shape them. For more information and to feed back now, visit our digital engagement platform - https://cqc.citizenlab.co/en-GB/projects/developing-an-assessment-framework-for-our-future-direction

In this podcast episode we are joined by Chris Day, CQC Director of Engagement, Sarah Birckerstaffe, CQC Director of Policy and Strategy and Amanda Hutchinson, CQC Head of Policy for Regulatory Change. They discuss CQC's new strategy, the ambitions behind it and how it'll be implemented. You can read the full strategy on our website: www.cqc.org.uk/Strategy2021

In our latest CQC Connect podcast episode we're joined by Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care and Usha Grieve, Director of Partnerships and Services at Compassion in Dying to explore CQC’s latest report called Protect, respect, connect – decisions about living and dying well during COVID-19. This is CQC’s review of ‘do not attempt cardiopulmonary resuscitation’ decisions during the COVID-19 pandemic. You can read the full report on our website https://buff.ly/3cUnnIc You can find Rosie's blog on our medium page https://buff.ly/2NupZCD

In this podcast episode we are joined by Vickie Priest, Head of Primary Care and Community Health Services Policy, Ruby Okojie, Regulatory Policy Manager, Rowenna Marshall, Regulatory Policy Manager, Emma Buglass, Regulatory Policy Manager, Sam Wallace, Provider Engagement Lead, Dave James, Head of ASC policy and Lara Nuttall, Policy Manager. They discuss our changes for more flexible and responsive regulation consultation, what we hope it will achieve, what benefits it will have for your sector and how you can feedback. You can read more on our strategy and how to feedback on our website: https://www.cqc.org.uk/get-involved/consultations/consultation-changes-more-flexible-responsive-regulation-consultation

This is a guest podcast from 'The Provider Podcast' by NHS Providers, as part of their Winter Watch series. In this episode Adam Brimelow, NHS Providers Director of Communications, speaks to CQC colleagues Heidi Smoult, Deputy Chief Inspector for Hospitals, and Debbie Ivanova, Deputy Chief Inspector for Adult Social Care, about the concerns surrounding winter inspections, infection prevention and control, and our clinician support tool Patient FIRST. You can find out more about Winter Watch here: https://nhsproviders.org/nhs-winter-watch-202021

In this podcast episode we are joined by Chris Day, CQC director of engagement and Amanda Hutchinson, CQC director of policy and strategy. They discuss our future strategy, what we hope it will achieve and how you can feed back through our consultation. You can read more on our strategy and how to feed back on our website: https://www.cqc.org.uk/get-involved/consultations/world-health-social-care-changing-so-are-we

In the third and final Care at Christmas episode of CQC Connect we chat to two Experts by Experience about keeping connected during the pandemic.

Even at the darkest times during the pandemic people have come together to support others, help their local communities, and care for those who need it. In this episode we speak to two providers of adult social care, who share their experiences of working through the pandemic and discuss how they're making Christmas special for those they care for.

In this episode CQC colleagues Richard and Suzanne McLeod tell us about how they have supported the community during the pandemic and what it means to them to be able to do this. Throughout December we will be sharing stories of how people have cared for others during this difficult year. Share your experiences on social media using #CareAtChristmas.

In this episode we discuss our 'Sexual safety through empowerment publication' and launch Skills for Care's new guidance on supporting personal relationships. You can find the guidance here https://www.skillsforcare.org.uk/Learning-development/ongoing-learning-and-development/self-care/Supporting-personal-relationships.aspx

In this episode hear from CQC CEO Ian Trenholm on our latest State of Care report. The report is our annual assessment of health care and social care in England and looks at the trends, shares examples of good and outstanding care, and highlights where care needs to improve. You can find more information and read the full report on our website: https://www.cqc.org.uk/publications/major-report/state-care

As part of a our mini-series looking at emergency care through the lens of coronavirus, this episode focuses on flow. Featuring guest host Dr Katherine Henderson, President of the Royal College of Emergency Medicine, we talk about the challenges of the initial phase of the pandemic; share learning and innovation; and hear from clinicians who have been on the front line. Please note: This podcast was recorded ahead of the current UK lockdown and increased coronavirus pressures. Due to the ever-changing challenges associated with the pandemic, we have already seen crowding in emergency departments and cases of corridor care. The messages in the podcast remain relevant, and it is important that senior executives listen to these reflections on the early stages of the pandemic, take on board the learning and take a look at our Patient FIRST document - linked below. We worked with clinicians to develop 'Patient FIRST', a support tool including practical examples to help trusts harness the learning from coronavirus. Read more on our website: www.cqc.org.uk/publications/them…ine-patient-first

As part of a our mini-series looking at emergency care through the lens of coronavirus, we talk about reduced demand and improved capacity. We talk about what the challenges have been; share learning and innovation; and hear from clinicians who have been on the front line. We have also worked with clinicians to develop 'Patient FIRST', a support tool including practical examples to help trusts harness the learning from coronavirus. Read more on our website: www.cqc.org.uk/publications/them…ine-patient-first

In the first of a new mini-series looking at emergency care through the lens of coronavirus, we focus on infection prevention and control (IPC). We’ll talk about what the challenges have been; share learning and innovation; and hear from clinicians who have been on the front line. We have also worked with clinicians to develop 'Patient FIRST', a support tool including practical examples to help trusts harness the learning from coronavirus. Read more on our website: https://www.cqc.org.uk/publications/themes-care/project-reset-emergency-medicine-patient-first

In this short series of podcasts we will be exploring potential themes for our future strategy, due to start from 2021. In this episode we are looking at 'Promoting Safe Care for People', what this could mean for our strategy and the work CQC does.

In this short series of podcasts we will be exploring potential themes for our future strategy, due to start from 2021. In this episode we are looking at 'Driving Improvement', what this could mean for our strategy and the work CQC does. We are still developing this theme and our whole strategy so would like to hear your feedback, through the links below and on our digital engagement platform. https://citizenlabco.typeform.com/to/U5n4ngTO https://citizenlabco.typeform.com/to/LaXjbV00 https://cqc.citizenlab.co/en-GB/

In this short series of podcasts we will be exploring potential themes for our future strategy, due to start from 2021. In this episode we are looking at 'Systems', what this could mean for our strategy and the work CQC does. We are still developing this theme and our whole strategy so would like to hear your feedback, through the links below and on our digital engagement platform. https://citizenlabco.typeform.com/to/wgwb4z4k https://citizenlabco.typeform.com/to/xL0SIQR4 https://cqc.citizenlab.co/en-GB/folders/strategy-2021-smarter-regulation-for-a-safer-future-feedback-from-providers

In this short series of podcasts we will be exploring potential themes for our future strategy, due to start from 2021. In this episode we are looking at 'Meeting People's Needs', what this could mean for our strategy and the work CQC does. We are still developing this theme and our whole strategy so would like to hear your feedback, through the link below and on our digital engagement platform. Feedback now - https://cqc.citizenlab.co/en-GB/projects/strategy-2021-theme-1-driven-by-people-s-needs/process Our digital engagement platform - https://cqc.citizenlab.co/en-GB/

In this short series of podcasts we will be exploring potential themes for our future strategy, due to start from 2021. In this episode we are looking at 'Smarter Regulation' what this could mean for our strategy and the work CQC does. We are still developing this theme and our whole strategy so would like to hear your feedback, through the surveys below and on our digital engagement platform. https://citizenlabco.typeform.com/to/nWlnPmnU https://citizenlabco.typeform.com/to/zyW2TjZG https://cqc.citizenlab.co/en-GB/

This episode looks at our Emergency Support Framework (ESF) and how we are using it during the COVID-19 pandemic to understand how well providers are able to deliver care and where they need support. You can find out more about the ESF: On our website: https://www.cqc.org.uk/guidance-providers/how-we-inspect-regulate/emergency-support-framework-what-expect Watching webinars on Youtube: https://www.youtube.com/watch?v=HZLyIvvMaYI&feature=youtu.be & https://www.youtube.com/watch?v=xtjaUw0KyQc&feature=youtu.be Reading our recent blogs: https://medium.com/@CareQualityComm You can also feedback your views on the ESF on our digital engagement platform: https://cqc.citizenlab.co/en-GB/

In this episode we talk to NHS Trusts who featured in our sustaining improvement case studies. We hear from them about their improvement journeys and how they've sustained the improvements they've made. You can read the full case studies at the link below https://www.cqc.org.uk/publications/themed-work/sustaining-improvement

This episode looks at outstanding general practice, what makes these services outstanding and how CQC can support services to become outstanding. We're joined by Dr Rosie Benneyworth, CQC's Chief Inspector of Primary Medical Services. As well as Dr Tim Ballard & Dr Janet Hall, two of our national clinical advisers who all share their experiences on what makes general practice outstanding.

Today's episode looks at innovation in health and social care, what work CQC has been doing to support innovation and how we can work with providers and others to ensure safe innovation. We hear from Dr Malte Gerhold, Executive Director of Strategy & Intelligence at CQC and from two external guests Suzanne Ash from DoctorLink and Dr Harry Armstorng from NESTA. We hope you enjoy the episode, you can find out more about our sandbox work below: https://www.cqc.org.uk/what-we-do/how-we-work-people/regulatory-sandbox https://medium.com/@CareQualityComm/our-regulatory-sandbox-a7b2c57bbef1 https://medium.com/@CareQualityComm/our-view-of-good-digital-triage-6320c23d8c2a And feedback on this podcast episode below: https://citizenlabco.typeform.com/to/hEQ8ts

In this episode our Chief Inspector of Hospitals, Prof Ted Baker reflects on our recent State of Care publication. He talks about what improvements we found and challenges for the health & social care system. You can read more on our State of Care report here: https://www.cqc.org.uk/publications/major-report/state-care And share your feedback on this episode here: https://citizenlabco.typeform.com/to/JLm8jP

Welcome to episode 1 of CQC Connect, the podcast series from the Care Quality Commission. In this episode we talk about the work we've been doing to collect people's experiences of care, through the development of our new 'Give Feedback on Care' service, our public campaigns work and the work of our national contact centre. Find out more here - https://www.cqc.org.uk/give-feedback-on-care And feedback on this episode here - https://citizenlabco.typeform.com/to/VM75vF Don't forget to rate, review and share the podcast.

Trailer for episode 4 of CQC Connect, looking at Outstanding General Practice Follow, subscribe and share wherever you get your podcasts

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Trailer for episode 2 of CQC Connect, subscribe wherever you get your podcasts. And share, like and review.

Main Trailer by Care Quality Commission

Look out for the first series of CQC Connect. Coming soon!