Podcasts about patient flow

In this episode of the Dentistry Made Simple podcast, Dr. Tarun Agrawal delves into the crucial aspect of maintaining consistency in dental practices. He emphasizes the simplicity of dentistry and the need to focus on fundamental information to drive practice growth. Dr. Agrawal introduces the monthly tracker used at 3D Dentist, emphasizing four key categories: productions and collections, accounts receivable (AR), clinical diversity, and patient flow. The episode explores the significance of patient flow as a leading indicator of a practice's future health. Dr. Agrawal details the five main elements of patient flow tracking: comprehensive new patients, limited new patients, consultation new patients, planning or major treatment patients, and financing applications. These indicators, when consistent, serve as predictors of future success, highlighting the importance of a well-planned diagnostic and treatment approach. The episode concludes with an invitation to join the 3D Business Mastermind program for dental practice growth and organization.@1:49 Four Key Tracker Areas@ 3:06 Focus on Patient Flow@ 13:35 Components of Patient Flow  - Comprehensive New Patient Flow, Limited New Patient Flow, Consultation New Patient Flow, Co-Diagnosis (Planning Visits/Case Presentation) and Financial Applications3D Dentists Youtube ChannelLink - https://www.youtube.com/@3d-dentists/3D MASTERMIND: Where Elite Dentists Come Together To Supercharge Their Business Success - Get the expert coaching, immersive training, and inspiring community you need to take your dental practice to the next level.Link - https://3d-dentists.com/3d-mastermind/

Dr. Feuquay was named Northern Arizona Healthcare's chief medical officer in 2019. Dr. Feuquay joined NAH in 2009 as an internal medicine hospitalist at Flagstaff Medical Center before becoming medical director of hospitalist medicine at FMC in 2011. In 2018, he became the NAH physician advisor. In each of his positions, he has served as a leader and role model for the physician community. Dr. Feuquay earned his medical degree at the University of Arizona School of Medicine in Tucson, Ariz., and completed his internal medicine internship and residency at Oregon Health & Science University in Portland Ore. He earned his bachelor's degree in business administration from the University of Arizona. Outside of his work like he is a husband to Dr. Kathryn Feuquay who is also a hospitalist at Northern Arizona Healthcare and a father of 3 boys. He enjoys watching his boys play sports and is devoted to practicing Jujitsu as often as he can.Jake Lansburg joined Northern Arizona Healthcare in March 2020. He is currently the System Vice President of Care Transformation & Effectiveness with executive oversight of organizational clinical performance, quality and safety, infection prevention, care transformation and improvement, research, data and analytics, and care coordination. Prior to joining NAH, he was an executive at Banner University Medical Center — Phoenix campus where he led clinical, operational, and financial improvements for the Academic Medical Division to achieve Top 100 recognition from IBM Watson and national recognition from U.S. News and World Report Top 50 Specialties for five service lines. Jake earned his bachelor's degree in Biopsychology & Statistics from Arizona State University and his master's degree in business administration from the W.P. Carey School of Business at Arizona State University. He is a member of the American College of Healthcare Executives and a Lean Six-Sigma black belt.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

While PT owners focus on marketing to get new patients in the door there is a crucial step that can be overlooked - the conversion process from referral to the patient actually showing up for the initial eval. It is in this transition that the capability and processes of the front desk personnel can be exposed and decrease the number of new patients you could be seeing. In spite of your best marketing efforts, a weak process here could severely counteract your promotional efforts and leave you wondering why your marketing efforts aren't paying off. In this episode of the Physical Therapy Owners Club podcast, Nathan Shields and Adam Robin discuss what owners need to do in order to maximize their marketing efforts by getting every referral to show up for that first visit. Their insights bring so much value to maximizing new patient flow. Start driving more patients into your clinic when you tune in!(This episode is taken from a Facebook Live event in the Physical Therapy Owners Club Facebook Group).Want to talk about how we can help you with your PT business, or have a question you want to ask? Book a call with Nathan - https://calendly.com/ptoclub/discoverycallLove the show? Subscribe, rate, review, and share! https://ptoclub.com/

In this episode of Talking HealthTech, host Peter Birch is joined by Nick White and Kaye Hocking from Alcidion. Together, they delve into the topic of improving patient care and streamlining healthcare journeys. They emphasise the importance of prioritising clinician and patient needs before integrating technology, focusing on data liberation and technology support for clinical workflow. The conversation covers patient flow management, the value of data integration and interoperability in healthcare, and the potential of artificial intelligence in predicting demand and capacity mismatches in patient flow.Key Takeaways:Understanding patient flow as managing care delivery for individual patients and across the systemImportance of prioritising clinician and patient needs before integrating technologyTailoring patient flow solutions to different hospital settings for optimising patient journey and experienceBenefits of optimising length of stay for patients and addressing patient discharge planningThe impact of digital solutions on bed management, handover preparation time, and administrative burden on cliniciansThe potential of artificial intelligence and natural language processing in patient flow solutionsTimestamps:[00:00] Introduction[3:30] Kaye Hocking explains the concept of patient flow management and its significance in healthcare[9:20] Nick White emphasizes the importance of prioritizing clinician and patient needs before integrating technology[15:45] Discussion on tailoring patient flow solutions to different hospital settings[21:10] Exploring the challenges in patient allocation and the impact of technology on managing patient information[30:05] Importance of data integration and interoperability in healthcare and patient care delivery[35:40] The benefits of optimising length of stay for patients and the potential of artificial intelligence in predicting demand and capacity mismatchesCheck out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/   Does your front office understand your marketing? If they don't then they are probably decreasing the amount of new patients you could and should be seeing!   Did you also know that your website and marketing campaigns, such as Google Ads, can decrease your case acceptance percentage?   In this episode we dive deep with Sandy and Ali from Docsites discuss how to increase case acceptance, new patient numbers and what could be hindering your marketing and how to fix it, and how to strengthen your front office through marketing.

Did you know… on average, 40% of the incoming calls to a dental practice go unanswered? The loss involved with phone inefficiencies is much larger than most practice owners think. When patient calls don't get answered, appointments don't get scheduled, and the practice loses a tremendous amount of opportunity.  Amol Nirgudkar is the CEO of Patient Prism, a company that provides dental practices with the technology needed to optimize phone calls and improve patient flow. While AI is currently a trending topic, Patient Prism has been using artificial intelligence and machine learning for years to revolutionize how the front desk performs in practices across the country. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs sit down with Amol to talk about the advantages AI tools can provide practices to increase patient flow and improve performance. In this episode, you'll learn: How dental AI tools actually help team members perform at a higher level (don't worry, these bots won't replace real members of the team) How Patient Prism tracks key metrics during phone calls and provides the practice with important data Why it's important to track phone call patterns and how to identify potential problems within the practice How AI can help practice owners and leaders identify areas of growth and expansion How Patient Prism can help spot problems or gaps in service and allow more patients move forward with care To learn more about Patient Prism, go to https://www.patientprism.com/

In this Ortho Marketing Podcast, Dean Steinman is joined by John Iuzzini, the Director of Accounts at Ortho Marketing. They discuss 4 Tips that can be implemented today on how your staff can be a game changer when it comes to new patients.

In this Ortho Marketing Podcast, Dean Steinman is joined by John Iuzzini, the Director of Accounts at Ortho Marketing. They discuss 4 Tips that can be implemented today on how your staff can be a game changer when it comes to new patients.

On this week's episode of Practice Management Insights, host Ashlie Malone covers the importance of patient flow. We learn how to identify your problem areas, how to evaluate your technician productivity and next steps in offering solutions for your patient flow problems. 

In this episode Liz and Jesse are joined by Gareth Davies, acting nursing and midwifery director of patient flow at RBWH to talk about…. Patient Flow. Gareth's Five Things: Focus on quality and flow will come Establish patient driven goals of care Ask the question “where is this patient going next?” Explore alternative models of care A call to arms to get creative for the future

In the first of two episodes focusing on urgent and emergency care, we are joined by Adrian Boyle, President of the Royal College of Emergency Medicine. Andy Ford, Deputy Director of Secondary and Specialist Care at CQC, talks to Adrian about the urgent and emergency care pathway and how this can be improved.

 Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for Best Practices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communities, Improving Flow Through the Acute Care Setting and Operational and Clinical Improvement in the Emergency Department. Currently he is a leader of the innovative IHI seminars Cracking the Code to Hospital-wide Patient Flow and Perfecting Emergency Department Operations. Dr. Jensen is a popular speaker and coach for EDs across the country. He is co-author of two books, Leadership for Smooth Patient Flow (2007 ACHE Hamilton Award winner) and Hardwiring Flow. He is the recipient of the 2007-08 American College of Emergency Physicians (ACEP) Honorable Mention Speaker of the Year Award. Dr Jensen presents on patient safety, patient flow, operations management, and change management at the ACEP Emergency Department Directors Academy. In addition, Dr. Jensen served on the expert panel and site examination team of Urgent Matters, a Robert Wood Johnson Foundation Initiative focusing on helping hospitals eliminate ED crowding and congestion as well as preserving the health care safety net. Dr. Jensen holds a Bachelor s Degree in biology from the University of Illinois (Champaign) and a Medical Degree from the University of Illinois (Chicago). He completed a residency in Emergency Medicine at the University of Chicago Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, 'I honestly can t remember when I ve seen so much of so much importance crammed into a short book. This book is laser-like in its aim'; Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. The Emergency Department and Hospitalists services for which he is responsible have won awards from virtually every survey company in healthcare, including one client whose scores rose from the first percentile to the 85th percentile in one year. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating all medical assets at the site. In addition, physicians under his direction were the first to successfully diagnose and treat inhalation anthrax victims during the fall 2001 anthrax crises in the nation s capital. Dr. Mayer also serves as the Medical Director of the NFL Player s Association. Insightful lessons and anecdotes from all of these experiences are woven into his presentations. Without exception, client audiences have raved about Dr. Mayer s presentations, citing their warmth, wisdom, and extremely humorous presentation. Dr. Mayer s passion and energy in speaking about customer service and leadership in healthcare have resulted in valuable lessons and practical applications. Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for BestPractices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communities; Improving Flow Through the Acute Care Setting and Operational and Clinical Improvement in the Emergency Department. Currently he is a leader of the innovative IHI seminars Cracking the Code to Hospital-wide Patient Flow and Perfecting Emergency Department Operations. Dr. Jensen is a popular speaker and coach for EDs across the country. He is co-author of two books, Leadership for Smooth Patient Flow (2007 ACHE Hamilton Award winner) and Hardwiring Flow. He is the recipient of the 2007-08 American College of Emergency Physicians (ACEP) Honorable Mention Speaker of the Year Award. Dr Jensen presents on patient safety, patient flow, operations management, and change management at the ACEP Emergency Department Directors Academy. In addition, Dr. Jensen served on the expert panel and site examination team of Urgent Matters, a Robert Wood Johnson Foundation Initiative focusing on helping hospitals eliminate ED crowding and congestion as well as preserving the health care safety net. Dr. Jensen holds a Bachelor s Degree in biology from the University of Illinois (Champaign) and a Medical Degree from the University of Illinois (Chicago). He completed a residency in Emergency Medicine at the University of Chicago Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3...

Our guest in this episode Dentists, Puns, & Money is Chris Pistorius. Chris is the founder of Kickstart Dental Marketing, a marketing firm that works with dental practices across the United States to increase new patient flow.  Chris and I talk about how dental digital marketing has dramatically evolved in the last decade or so. We also discuss what dentists can do now to attract new patients, including an often over-looked solution, and what Chris thinks about the implementation of video into a marketing campaign.   As a reminder, you can get all the information discussed in today's conversation by visiting our website dentistexit.com and clicking on the Podcast tab.  Contact Kickstart Dental Marketing: kickstartdental.comAbout Shawn TerrellSchedule a Discovery Meeting with ShawnPlease rate and subscribe to Dentists, Puns and Money on these platforms:Subscribe on Apple PodcastsSubscribe on SpotifySubscribe on Google PodcastsSubscribe on StitcherSubscribe on Pocket CastsFollow us on Instagram

PRN: 1. Patient Flow & the Take. Harry talks about the a typical patient journey into an NHS hospital, via ED, clerking and the post take ward round. This is part of a new subseries looking at key concepts for foundation year doctor that are not common conditions. This episode was written by Dr Harry Kingsley-Smith. Disclaimer: PRN episodes are not vetted by senior clinicians. If you think there are any errors in PRN episodes, would like to give any feedback or episode suggestions – please email atoeasy@gmail.com.

Darlene Tady-y joined us in this episode to cover how UCHealth incorporated a new, data-driven approach and became better prepared for COVID surges. Tune in to hear about the new technology and learnings other health systems can take away in the face of COVID spikes.This episode is sponsored by LeanTaaS.

Dr Rebecca Pope is the UK Digital & Data Science Innovation Lead at Roche, Senior Research Fellow in AI applied to real healthcare problems at UCL and a Clinical Neuroscientist. She was previously UK Director of Data Science & AI for KPMG and has been voted the Most Influential Woman in UK Tech. Her writing also regularly appears in the Guardian and the Times . We speak about what she learned from moving from research to industry, how AI can actually make Medicine more personal and I ask her why she believes in promoting diversity in STEM and why it isn't just a case of ‘best person for the job'. I hope you enjoy. You can find me on Twitter @MustafaSultan and subscribe to my newsletter on www.musty.io

A team from Torrance Memorial Medical Center to talk about improvement work done around bed capacity.

We're taught that referral networks are the lifeblood of private practices, but what happens when they're not enough? Jeremiah Jorgensen, physical therapist and principal owner of Fyzical Therapy and Balance Centers in Lincoln, Nebraska, sat down with us to share his story. Like many specialty practices, Jeremiah found that his relationships with just a handful of referral sources had begun to completely define his business. Rather than continue at the mercy of others, he took back control of his patient flow, scaled strategically, and dodged a high-volume tidal wave after the pandemic hit. We discuss how practices can responsibly manage staff as they scale, what it takes to reach a patient population that isn't already self-selected, and why “brand” should take a backseat in their growth-driven strategy. In this episode, you'll learn: - Why specialty practices end up at the mercy of their referral partners in the first place - How to leverage social media algorithms to reach new audiences - How to help set realistic expectations for growth and avoid staff burnout - Why specific, experiential messaging trumps general “head-to toe” slogans -Why aligning with the right business partner—e.g., a savvy accountant—makes all the difference Plus, we explore the diminishing returns of community involvement as a marketing strategy.

Darlene Tady-y joined us in this episode to cover how UCHealth incorporated a new, data-driven approach and became better prepared for COVID surges. Tune in to hear about the new technology and learnings other health systems can take away in the face of COVID spikes.This episode is sponsored by LeanTaaS.

What leads to a digital healthcare solution being adopted?Every situation is unique across the healthcare service, but often these innovations span out of some of the simplest of circumstances. For Open Medical's Innovation Director, Piyush Mahapatra, he remembers the instance of a cleaner accidentally wiping down a whiteboard which had been used to track orthopaedic patients. A momentary lapse in the system, which presented a sudden challenge and an opportunity for a digital alternative.“I'm a practising orthopaedic surgeon in London, and an NHS clinical entrepreneur.“Most patients who have surgery for broken bones within the NHS are often managed on systems such as Excel sheets, Word documents or physical whiteboards.“In our particular organisation, it was a physical whiteboard and, we came in one weekend and the cleaner had rubbed the whiteboard off.“After that, version one [of our trauma digital solution] was created. It was a fairly simple database system at that point, designed to help manage those lists of patients in a better way.“Since then, things have really moved on [at Open Medical]. We became a cloud native platform in 2017, and things really escalated. Now, we're helping about 70 NHS trusts around the country manage their patients.“We've got over a million patients on our systems today.Through Open Medical, Piyush and the team have been able to leverage their own personal clinical experiences to develop a solution which addresses a significant need felt in the NHS, with patient management, pathways, and efficiencies. It has been built to address a need Piyush and his colleagues themselves feel in their regular NHS roles, and allows the team to talk clinically with partners, as well as technologically.“One of the things that I tell everyone is that I use [our Open Medical system] when I'm working clinically. We all use our systems quite a lot.“We get a real understanding of what it is like to utilise the platform, so if things are not user-friendly or don't work as well as they should, we can adapt and change them.“We can get that feeling if something doesn't provide the functionality clinicians need, because we see it from that perspective too.” 

Amy and Becca chat with David Kraeger, President of Healthcare Diversifications at HHS, about optimizing patient flow and how established processes improve the patient experience and affect a facility's bottom line.

Host Myra Cherchio talks with Jane Shuman about the importance of patient flow, and discusses topics such as looking at office space, identifying “hot spots” like redundancies in forms and systems, setting up office teams, and scheduling.

Hospitals often struggle to manage the flow of patients through their intensive care units (ICUs) and the coronavirus pandemic has only exacerbated this issue. Jamie Nordhagen, Director of Capacity Management at University of Colorado Hospital, describes an advanced analytics tool that her team uses to identify when the hospital's ICU is nearing maximum capacity. This gives the team the opportunity to move patients to areas where the staff are less strained.

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We’re in a series on evaluating your office, and today Dr. Shannon McMurtry discusses how patient flow can boost your profitability while providing better care for your patients. For more information about AMC, or to visit the Innate YouTube channel, visit www.amcfamily.com/innate. The post How to Increase Profitability through Efficient Patient Flow appeared first on Chiropractic Marketing, Management, and Coaching.

Establishing killer patient flow is part of the Dental A-Team’s 12 systems comprehensive success cycle, and in this episode, they’re teaching you how to get it done... Continue Reading...

Ash Patel discusses Patient Flow with Andrew Rosenthal, MD and Lindsay Pine of Modernizing Medicine.

June has a theme! That’s right, this month the Dental A-Team is ALL ABOUT patient flow; perfecting that contact with your patient every step of the way...Continue Reading...

Sean works in the healthcare industry as a Director of Patient Quality Experience at North York General Hospital in Toronto, Canada. We talk about Sean’s evolution into design thinking, how he dug deep and studied design, and how he felt that moving into this way of thinking was natural for him. Sean speaks of his career movement at North York General Hospital, how he integrates design into every aspect of the hospital, and Sean’s dream of creating a healthcare system that feels right to everyone. Show host: Dawan Stanford. Show Summary Sean has been working in healthcare for 25 years, and currently works at a large community hospital. The element he enjoys the most is the ability to positively impact people’s lives every day. He made his way into quality improvement and continued to move up the ladder to his current position.  His journey into design started with listening to a presentation from the Vice President of Innovation at Kaiser, who came to Sean’s hospital to give a talk about leveraging design and design thinking. Sean shifted his process to design thinking and started to integrate design thinking into his position with cancer research. In his Master’s program, he learned how to think about innovation and how to map out an innovation plan, then seeing where design fits into the project. We’ll talk about how to create a design thinking workshop, why people-centered innovation is now popular in healthcare, and how Sean believes healthcare can create a better future. Show Host: Dawan Stanford Listen in to learn: How to move towards human-centered care and the tools and methods to create design-centered solutions Why Sean found power in designing with people who weren’t in the healthcare field The foundational elements of healthcare and design Reasons why change and change management is complex in healthcare How design and design thinking have come to a critical mass in healthcare Our Guest’s Bio Sean is the Director of Quality, Patient- and Family-Centered Care and Patient Flow at North York General Hospital in Toronto, Canada. He holds a Master’s of Design degree from OCAD University in Toronto, with a research interest in how health systems are using design for innovation and improvement. He also teaches in the Design for Health program at OCAD and mentors many students through internships and studio courses at the hospital, advancing the organization's academic mandate while offering students real-life opportunities to hone their design skills and build their careers. Sean is passionate about the potential of people-centered innovation in healthcare, and he has led multiple design engagements over the last 10 years, spanning from the individual level to systems-level innovation. He is committed to advancing patient and community voices into health system transformation, and leveraging design as a critical enabler of building a brighter future for those living in our communities. Show Highlights  [02:00] Sean explains his transition from multiple healthcare roles to his current role of quality control. [04:37] He remembers the VP from Kaiser coming to speak at his workplace and how it sparked his interest in design. [05:48] Sean decides to pursue his Master’s in Design in Toronto, Canada. [08:03] He describes how coursework for his Master’s in Design shaped how he thinks about healthcare and design [10:13] How innovation is playing out in Sean’s current work. [15:06] Co-creating, co-designing, and co-exploring design solutions. [24:12] Advice Sean gives to designers who are about to apply service design inside a healthcare system. [26:15] The heart of the designer’s role in a healthcare system. [28:21] How to make the most out of making systems visible. [32:27] The importance of revealing causal loops inside a system. [34:23] What Sean learned from studying over 30 design labs inside healthcare organizations. Why these labs often fail. [40:45] How to contact Sean and his social media platforms.   Links Design Thinking 101 Fluid Hive Design Innovation Sean Malloy on Twitter Sean Malloy on LinkedIn  A Review of Design Labs as a Model for Healthcare Innovation by Sean Molloy North York General Hospital OCAD: Design for Health This is Service Design Doing Book Recommendation: Design for Care: Innovating Healthcare Experience by Peter Jones Book Recommendation: Thinking in Services: Encoding and Expressing Strategy through Design by Majid Iqbal Other Design Thinking 101 Episodes You Might Like Designer's Role in Healthcare & Public Health + Studio Thinking with Jess Roberts — DT101 E21 Nursing + Service Design + Healthcare Innovation with Brittany Merkle — DT101 E38 Healthcare Design Teams + Wellness + ScienceXDesign with Chris McCarthy — DT101 E24 ________________   Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan   Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps   Innovation Smart Start Webinar — Take your innovation projects from frantic to focused!

Sean works in the healthcare industry as a Director of Patient Quality Experience at North York General Hospital in Toronto, Canada. We talk about Sean's evolution into design thinking, how he dug deep and studied design, and how he felt that moving into this way of thinking was natural for him. Sean speaks of his career movement at North York General Hospital, how he integrates design into every aspect of the hospital, and Sean's dream of creating a healthcare system that feels right to everyone. Show host: Dawan Stanford. Show Summary Sean has been working in healthcare for 25 years, and currently works at a large community hospital. The element he enjoys the most is the ability to positively impact people's lives every day. He made his way into quality improvement and continued to move up the ladder to his current position.  His journey into design started with listening to a presentation from the Vice President of Innovation at Kaiser, who came to Sean's hospital to give a talk about leveraging design and design thinking. Sean shifted his process to design thinking and started to integrate design thinking into his position with cancer research. In his Master's program, he learned how to think about innovation and how to map out an innovation plan, then seeing where design fits into the project. We'll talk about how to create a design thinking workshop, why people-centered innovation is now popular in healthcare, and how Sean believes healthcare can create a better future. Show Host: Dawan Stanford Listen in to learn: How to move towards human-centered care and the tools and methods to create design-centered solutions Why Sean found power in designing with people who weren't in the healthcare field The foundational elements of healthcare and design Reasons why change and change management is complex in healthcare How design and design thinking have come to a critical mass in healthcare Our Guest's Bio Sean is the Director of Quality, Patient- and Family-Centered Care and Patient Flow at North York General Hospital in Toronto, Canada. He holds a Master's of Design degree from OCAD University in Toronto, with a research interest in how health systems are using design for innovation and improvement. He also teaches in the Design for Health program at OCAD and mentors many students through internships and studio courses at the hospital, advancing the organization's academic mandate while offering students real-life opportunities to hone their design skills and build their careers. Sean is passionate about the potential of people-centered innovation in healthcare, and he has led multiple design engagements over the last 10 years, spanning from the individual level to systems-level innovation. He is committed to advancing patient and community voices into health system transformation, and leveraging design as a critical enabler of building a brighter future for those living in our communities. Show Highlights  [02:00] Sean explains his transition from multiple healthcare roles to his current role of quality control. [04:37] He remembers the VP from Kaiser coming to speak at his workplace and how it sparked his interest in design. [05:48] Sean decides to pursue his Master's in Design in Toronto, Canada. [08:03] He describes how coursework for his Master's in Design shaped how he thinks about healthcare and design [10:13] How innovation is playing out in Sean's current work. [15:06] Co-creating, co-designing, and co-exploring design solutions. [24:12] Advice Sean gives to designers who are about to apply service design inside a healthcare system. [26:15] The heart of the designer's role in a healthcare system. [28:21] How to make the most out of making systems visible. [32:27] The importance of revealing causal loops inside a system. [34:23] What Sean learned from studying over 30 design labs inside healthcare organizations. Why these labs often fail. [40:45] How to contact Sean and his social media platforms.   Links Design Thinking 101 Fluid Hive Design Innovation Sean Malloy on Twitter Sean Malloy on LinkedIn  A Review of Design Labs as a Model for Healthcare Innovation by Sean Molloy North York General Hospital OCAD: Design for Health This is Service Design Doing Book Recommendation: Design for Care: Innovating Healthcare Experience by Peter Jones Book Recommendation: Thinking in Services: Encoding and Expressing Strategy through Design by Majid Iqbal Other Design Thinking 101 Episodes You Might Like Designer's Role in Healthcare & Public Health + Studio Thinking with Jess Roberts — DT101 E21 Nursing + Service Design + Healthcare Innovation with Brittany Merkle — DT101 E38 Healthcare Design Teams + Wellness + ScienceXDesign with Chris McCarthy — DT101 E24 ________________   Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan   Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps   Innovation Smart Start Webinar — Take your innovation projects from frantic to focused!

Hospital IQ experts and thought leaders discuss the effects that COVID-19 will have in a hospital before, during, and after the peak patient surge. Featuring: Shawn Sefton, VP of Client Operations & CNO Bryan Dickerson, Senior Director of Product, Workforce Shawn Melvin, Director of Product, Patient Flow

Hospital IQ's Executive Vice President of Technology, Tim Vasil, discusses how the COVID-19 has changed our Patient Flow and Workforce solutions and what our customers need from us to help work through this crisis.

Shawn Melvin, Hospital IQ's Director of Product Management, Patient Flow discusses how hospitals currently manage patient surges and how the Hospital IQ solution moves them to proactive decision making and management.

On today’s episode, we meet Jon Hickenlooper, an Operations Consultant for Patient Flow at Intermountain Healthcare in the Greater Salt Lake City Utah area. Intermountain is a 24 hospital system with more than 30 thousand employees. Jon talked to us recently at TeleTracking’s TeleCon 19 about using TeleTracking to study metrics and identify challenges within their organization. What you'll learn: • Implementing TeleTracking (1:03) • Working with data (2:45) • The Virtual Hospital concept (3:30)

In this episode, you'll discover... How to get 2 or 3 times as many patients out of your existing marketing campaigns, without any additional spendWhen people buy (and it's not exactly when you think)The secret weapon to maximizing your ROI on marketingJoin us on the Dental Marketing Secrets Podcast!

Imagine if there were a "Magic Phrase of Marketing..." a short easy sentence your team could learn in less than 30 seconds and deploy today... one sentence which could increase your new patient flow by as much as 15% per year. This Magic Phrase exists and will cost you absolutely nothing... Your team member, Jill, is on the phone with a new patient, Betty. Jill did a great job. Said all the right things and did so with a smile on her face and a delightfully positive attitude. She wraps up the call by thanking Betty for calling, reassuring her that she's going to love Dr. Smith and the entire team, and reconfirming the day, date and time. She even remembered to use Dr. Cialdini's principle of commitment and consistency in order to measurably increase the likelihood that Betty will call if she needs to change the appointment. BUT WAIT!  Add one more sentence and you will ADD 10% TO 15% MORE NEW PATIENTS this year and every year until the day you retire... Links in this Episode If your team uses a "New Patient Phone Slip" to ensure consistency when speaking with prospective new patients on the phone (and they should be using one!) be sure to add just one more question (revealed during this podcast) at the bottom and you will measurably increase your new patient flow. Gems Family members, if you’d like to view and/or copy my new patient phone slip, go to the members’ website, www.InsidersCircle.com  and enter New Patient Phone Slip into the search bar. www.GemsAreEasy.com/podcast  Forget about just trying to “survive…” If you want to thrive in the face of insurance PPO bullying, attract more new patients, hire and keep the best team members then Gems Insiders’ Circle is for you. If you want to work less while making (much) more money, enjoy all the benefits of Gems family membership with NO LONG-TERM commitment (Platinum membership is month-to-month). www.FreeGiftFromTom.com/podcast Get your FREE copy of my book, “Transform Your Dental Practice from CoalMine to GoldMine” (currently $16.97 on Amazon, but yours free as a Gems Podcast listener). PLUS, your FREE book order includes a FREE BONUS that could add $50,000 per year to your income.  FREE 30-minute LIVE one-on-one TEAM TRAINING on my Adult Fluoride Verbal Skills. Learn to achieve 80% acceptance PAID OUT OF POCKET with just SEVEN SIMPLE SENTENCES! Magic Gem Adds More New Patients Undiagnosed high blood pressure of which the patient is entirely unaware, can lead to a stroke or heart attack in unsuspecting hypertensives. Undiagnosed periodontal disease can cause bone loss, tooth loss, and worse, systemic infection which can lead to serious medical complications. What does that have to do with new patient flow? A LOT. You may not be risking your health, but you are most certainly risking your wealth. Most dentists are unaware that 26.7% of your prospective new patients call your office when you are unable to pick up the phone. After looking at data from over 100,000 inbound calls to dental practices, I found more than 1/4 of your prospective new patients were calling before work, nights, weekends, holidays and even while you were open but your team was straight out busy… and unable to answer one more line. How much do you lose when you miss one new patient call? The average new patient in a general dental practice spends $4,800 (ALV or "Average Lifetime Value"). If you only missed one new patient per month, you're losing $57,600.00 per year. Sadly, most practices are missing out on multiples of that. The good news is that my Ultimate Phone Concierge (UPC) PHONE SCHEDULING TEAM can step in and answer the calls your in-office team is currently missing, early morning, after work, nights, weekends, holidays and more. Because that's all my team does, we have a (much) higher prospect on the phone to new patient in your chair close rate than even your most excellent team members. I'm SO CONFIDENT you'll LOVE your phone concierge that I'll do it for FREE... If you've never experienced UPC before, try Ultimate Phone Concierge for 30 days. We'll take ALL the risk, you take NONE. If you're not thrilled with our service let us know after 30 days and we'll refund every penny you paid. Of course, you'll keep the new patients we scheduled during the times your team couldn't answer! To be clear, we are not an answering service!  Our primary focus is SCHEDULING NEW PATIENTS who call when YOU can’t or won’t answer your phones. This special 30-day ZERO RISK full money back Ultimate Phone Concierge offer is available only to the first 97 dentists who email with the subject, Phone Concierge 30 days, zero-risk…  with the subject, Phone Concierge 30 days, zero-risk. Then, in the body of the email, just mention that you heard about The Ultimate Phone Concierge on my podcast, episode 14. Looking forward to helping you add more new patients, grow your practice and your revenues, have a little more fun and make a lot more money!

Learn from Catherine's 40+ years as marketing and business advisor for top aesthetic practices around the world: • Get high-quality leads! • Marketing pitfalls and avoidance! • Turn leads into patients and much more!   FREE practice-building content: http://bit.ly/FreeStuffFromCatherine FREE advice call with Catherine: http://bit.ly/FreeCallWithCatherine Episode transcript:  http://bit.ly/BeautyAndTheBiz

Learn Catherine's pro-tips from her 40+ years as marketing and business guru for top aesthetic practices around the world. In this Episode of Beauty and the Biz: Learn how to get your consults into the door without any bad surprises! Glean only the best consults from your pool of prospects! Get them to say yes! How to capitalize on existing patients while profiting from new ones!  Click to Schedule a FREE call with Catherine and learn how she can take your practice to the next level   Click to get FREE practice-building content for surgeons and staff   Click for the Complete transcript  

Adam McWethy, co author of “Case Acceptance in the Modern Dental Practice” shares with us some of his best tips for case acceptance.   In this interview, you will hear:   Does your practice actually need more new patients? How to assess if there is undiagnosed treatment in your current patient pool. Want to increase your case acceptance? Focus on educating your patients Setting expectations for new and existing patients about your office. How better dentistry can lead to a successful FFS practice       Do you have a FFS practice? Would you like to be interviewed? Fill out the FFS Stories request form here: https://goo.gl/forms/7TaUF9Nqi49l1RFF2     Episode resources:   Dental Membership Direct www.dentalmembershipdirect.com Dental Financing Direct www.dentalfinancingdirect.com Dental Membership Master Course with Dr. Chris Phelps www.membershipmastercourse.com

Recorded on 27 March 2019 during Ecosystem 18 at Haydock Park Racecourse . Helen Birley, Clinical Lead for the Coordination Centre at the Countess of Chester Hospital NHS Foundation Trust, talks about how the experience of an elderly patient who had a 106-day hospital stay prompted a review that led to the development of the coordination centre. This ‘air traffic control’ system uses teletracking to allow managers to know where patients are at all times and aims at maximum operational transparency. Ecosystem 18 was part of a series of events promoting digital health innovation in healthcare, run by the Innovation Agency, the Academic Health Science Network for the North West Coast.

In this episode we will be looking at the various aspects and important elements to patient flow.Show notes are available to view and download at www.thehearingaidpodcasts.org.uk for more detail and curriculum mapping against Foundation, CMT, GPVTS, Geriatric Registrar, ANP and NHS Knowledge Skills Framework (KSF) programmes.Presented by: Dr Iain Wilkinson and Dr Aoife Lillis.Contributions from: The Surrey and Sussex Healthcare Team... Angela Stephenson (Chief Operating Officer), Dr Ed Cetti (Medical Director) Dr Ben Mearns (Chief of Medicine), Daniel Woosey - PAR

On today’s episode, TeleTracking’s Susan McLaughlin chats with Patient Flow specialists from Virginia Commonwealth University Health. Kelley Barry is Senior Clinical Applications Analyst and Lynn Goodloe is the Director of Patient Flow. VCU Health has been doing groundbreaking work with care progression indicators and was recently awarded the HIMSS Davies Award of Excellence for outstanding achievement of organizations that have utilized health information technology to improve patient outcomes and value. What you'll learn: • Subject Matter Expert (SME) Group (1:10) • Care Progression Indicators Improving Communication (5:21) • Automating the Discharging Planning Process (6:58) • How to Sustain the Success (9:45)

On today’s episode of the Patient Flow Podcast, we meet Kim Jefferson, the recipient of the second annual Daisy Award for Extraordinary Nurse in Patient Flow. Kim works for the Swedish Medical Center in Englewood, Colorado. What you'll learn in today's episode: • Passion for nursing (2:28) • Developing an award-winning patient flow process (4:40) • "Ready for the Next Patient" campaign (10:10) • Life-changing results (11:00)

First Healthcare Compliance hosts Wendy Stirnkorb, President & CEO of Stirnkorb Consulting, LLC for an interactive discussion on “Scanning the Unscannable: Improving Patient Flow in MRI.” Let's Slay the Myth that MRI safety practices come at the expense of throughput. What if there were a better way to provide safe MR imaging to patients, in The post Scanning the Unscannable: Improving Patient Flow in MRI appeared first on First Healthcare Compliance.

Harold Meredith has been in exclusively in the dental field helping Dentist’s to manage and market their practices since 1990. He has visited over 5,000 dental offices in North America.   http://dentalmarketers.com/

Angus spent more than a decade in sales and marketing with dentists, physicians, and vets after obtaining his Master’s in marketing from the University of Southern Queensland....Continue Reading...

In this episode of BUZZ, we chat with Amber and Matt from Podium on the importance of "Near Me" searches for your Dental Practice. Text Messaging, Google Reviews and Micro-Moments with your patients is hugely important. This in-depth conversation covers a ton of Game-Changing topics! To submit topics you’d like covered on future episodes, kindly drop us a note and we’ll be sure to do. Thanks for watching! http://www.buzz.dental info@dentainment.com http://www.dentainment.com Dentainment is a Leading Digital Marketing Agency for the Dental Community. We focus on Strategy, Implementation, Design, and New Patient Flow. Relationship-Based with every client! Striving to make your Dental Practice or Company the most successful possible. Learn more about our sponsor Podium! Build Brand Trust Through Patient Reviews http://www.podium.com/buzz SEE IT IN ACTION

Let's start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department hallway waiting for a real hospital bed. It's sad and frustrating to have a couple of blog readers from Canada send me this story from Quebec: Quebec wants 24-hour cap for patients waiting on stretchers in ERs Barrette says there would be consequences for hospital staff, doctors who don't comply I think there's agreement that waiting 24 hours, 12 hours, or four hours for a bed after an admission is a problem. That's a problem worth working on. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/lean-blog-audio/support

We’re thrilled to have Chad Madden, MSPT, successful private practice clinic owner at Madden Physical Therapy join us for a second podcast.  Over the years, Madden has implemented a number of things to enhance his clinic’s growth and is now sharing that information in a bootcamp designed for physical therapists and their staff. Attendees at the upcoming [...]

On today's episode of The Patient Flow Podcast, we meet Brittany LIndsey, Director of Patient Flow at UAB Medicine in Birmingham, Alabama. Listen as she tells TeleTracking's Susan McLaughlin about he steps they have taken to successfully implement a patient flow strategy at UAB.

Eric Rosow serves as CEO of Diameter Health.  He has more than 25 years of experience in healthcare technology, new venture creation and executive management. Prior to co-founding Diameter Health, Eric served as the VP and General Manager of the Patient Flow business unit for Eclipsys and Allscripts. Preceding that, Eric was the Chairman and Chief Executive Officer of Premise, a company he co-founded and led through its sale to Eclipsys. Before founding Premise, Eric was the Director of Biomedical Engineering at Hartford Hospital. Eric is passionate about building high performance entrepreneurial teams that challenge the status quo and create disruptive, yet pragmatic healthcare IT innovations. A native of Avon, CT, Eric earned a BS in Mechanical Engineering at Trinity College, and a MS in Biomedical Engineering from the Hartford Graduate Center/Rensselaer in Hartford. He holds several patents and has authored more than 50 academic papers, several book chapters and a textbook on virtual bioinstrumentation. At the community level, as a former member of the U.S. National Rowing Team and an active Masters rower, Eric volunteers as a varsity crew coach for the Avon High School Rowing Program, which he helped co-found in 2007. He is also an active participant in the Pan Mass Challenge, an annual bike-a-thon that raises money for life-saving cancer research and treatment. Contact info: email:  erosow@diameterhealth.com LinkedIn:  https://www.linkedin.com/in/eric-rosow-5aa843/ Twitter:  https://twitter.com/erosow 00:00 Eric's intention when he began his start-up. 03:25 The big Data Analytics players in the industry right now. 07:00 “Can you identify that across all these different environments?” 07:30 Leveraging and improving Interoperability and turning it into Semantic Interoperability. 09:20 The ability to unify, to duplicate, to enrich, and provide a common single data set with Clinical Concepts. 11:50 Incorrect Data vs. Incorrect Syntax or Vocabulary. 12:30 A fatal Semantic Interoperability error. 14:00 Eric discusses EMPI functionality from Diameter Health's Normalization Engine called ‘Fusion. 17:30 Adding Claims Data. 18:15 Turning Clinical Data into something a Physician can trust. 19:45 Diameter Health's Super CCD. 20:00 Diameter Health's partnership with the Physician-led HIE, Kansas Health Information Network. 23:00 “We really endeavor to provide a single screen, that provides a single, normalized view of each of the sections from that normalized set of CCDs for that patient, for that encounter.” 27:45 You can find out more information at diameterhealth.com. 28:00 Why ‘Diameter'.

On today's episode of the Patient Flow Podcast, Lee Wallace, Director of Patient Flow at McLeod Health System in South Carolina tells us about his start as a paramedic and his first hand knowledge of the importance of getting patients in the right place as quickly as possible.

My guest for Episode #274 of the podcast is Jay Arthur, author of Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition. To me, "Lean Sigma" is often a controversial topic... not because anything is wrong with Six Sigma. Six Sigma methods can be very compatible with a Lean culture. But, "Lean Sigma" books and trainers (including Jay), paint a picture that says Lean is only about speed or efficiency and that Six Sigma is the method to improve quality. He says pretty directly in his book that Lean helps fix all of the types of waste... except for the waste of defects. He says Six Sigma is used to address defects. That's silly. I challenge Jay a bit about this in the podcast, and I'd like to remind the listeners that Lean and the Toyota Production System are about flow AND quality. Lean and quality go hand in hand. Lean methods and mindsets can very directly improve quality. So, I disagree with him on that point, but there are many good points in his book about not overcomplicating Lean or Six Sigma -- that the goal is results (and I'd add "developing people"). You can read more about Jay and his bio here.

ON TODAY’S EPISODE OF THE PATIENT FLOW PODCAST, TELETRACKINGS’ SUSAN MCLAUGHLIN CHATS WITH JODI EISENBERG, SENIOR DIRECTOR OF ACCREDITATION EDUCATION SERVICES WITH VIZIENT ABOUT NEW REGULATIONS AND REQUIREMENTS IMPACTING PATIENT FLOW

On today's episode, we learn about a dynamic recognition program called The Daisy Foundation. Executive Direct Cindy Sweeney and past recipient Julie Atkins discuss the importance of recognition in the workplace.

www.mybreakthrough.com Break Through the Insanity with Mark Sanna and Breakthrough Coaching. The definition of insanity is doing the same thing over again and expecting a different result. Embrace positive change in your business and your life with inspiration from Breakthrough Coaching. You’ll experience interviews with entrepreneurs discussing real-world strategies for making a lasting difference. We’ll teach you how to hire, manage and motivate your dream team to help manage your growth and help you take your business sustainably to the next level. You will learn how to build a marketing machine that will provide predictability and stability to the income your business generates. Not only that, you’ll know how to apply the step-by-step processes to convert them into raving fans. Most importantly, success is what success does…you’ll have the opportunity to get inside the heads of the most successful entrepreneurs in no-holds-barred Q&A sessions. Without the hype, without the fluff and without the spin you’ll learn the skills that you need to succeed in business today. Think you can skip this podcast? That’s Insane!  

Welcome to another episode of The Dentalpreneur. On today’s show we’re talking with Charles Crawford. Charles is the young co-owner of the booming internet marketing company Crawford and O’Brien. He graduated ASU with his bachelor’s degree, where he majored in finance, and is a wiz in SEO (Search Engine Optimization) and organic search ratings. In […] The post 004: Charles Crawford – How to Increase New Patient Flow and Revenue Via SEO, PPC, and Social Media. appeared first on Dental Success Institute Blog.

Mark Graban, MS MBA, author of the books Lean Hospitals, Healthcare Kaizen, and The Executive Guide to Healthcare Kaizen, interviews Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee. In part two of this episode, Mr. Graban and Dr. Guarisco discuss solutions to address this difficult area of management and implications for the ED. They outline queuing theory, the concept of variance, and the split-flow model. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO.

Mark Graban, MS MBA, author of the books Lean Hospitals, Healthcare Kaizen, and The Executive Guide to Healthcare Kaizen, interviews Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee. In part one of this episode, Mr. Graban and Dr. Guarisco discuss reasons for emergency department difficulties with throughput & patient flow and outline the critical drivers for improving the ED. They outline a conceptual breakdown of the ED and creating an agenda for change. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO.

Mark Graban, MS MBA, author of the books Lean Hospitals, Healthcare Kaizen, and The Executive Guide to Healthcare Kaizen, interviews Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee. In part one of this episode, Mr. Graban and Dr. Guarisco discuss reasons for emergency department difficulties with throughput & patient flow and outline the critical drivers for improving the ED. They outline a conceptual breakdown of the ED and creating an agenda for change. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO.

Mark Graban, MS MBA, author of the books Lean Hospitals, Healthcare Kaizen, and The Executive Guide to Healthcare Kaizen, interviews Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee. In part two of this episode, Mr. Graban and Dr. Guarisco discuss solutions to address this difficult area of management and implications for the ED. They outline queuing theory, the concept of variance, and the split-flow model. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO.

Guest: Elizabeth Woodcock, MBA Host: Larry Kaskel, MD How do patients, healthcare professionals and support staff move through your office? Is it efficient? Does it feel right? Does it improve patient satisfcation? Join host Larry Kaskel in a discussion with medical practice consultant, Elizabeth Woodcock share suggestions to optimize your patient flow.

Guest: Elizabeth Woodcock, MBA Host: Larry Kaskel, MD Dr. Larry Kaskel is joined by esteemed practice management author, Elizabeth Woodcock. Tune in to hear about her latest book, Mastering Patient Flow. She will give great action steps regarding patient flow and she will depict the "Patient-Centered Practice of the Future".

Guest: Elizabeth Woodcock, MBA Host: Larry Kaskel, MD Dr. Larry Kaskel is joined by esteemed practice management author, Elizabeth Woodcock. Elizabeth discusses her latest book, Mastering Patient Flow. She will urge listeners to "attack the familiar" and "understand the PDCA cycle".

Guest: Laurie Hyland Robertson Host: Larry Kaskel, MD What every practice needs to know in order to keep patient flow consistent without disrupting the mood of the practice.