Podcasts about patient flow

Host Jordan Sollof is joined in the latest episode of Digital Health Unplugged by Alcidion's Paul Deffley and Tracy McClelland to discuss patient flow and why getting it right is essential for safety, efficiency and patient experience. Deffley, UK managing director and chief medical officer, and McClelland, chief clinical information officer at Alcidion, discuss the firm's new handbook on improving patient flow across healthcare systems. They also highlight a real-world example of patient flow at South Tees Hospitals NHS Foundation Trust. The discussion then turns to the the key findings and recommendations in the Public Policy Projects report on bed management and patient flow that Alcidion were involved in. Lastly, the pair give their best tips for hospital leaders wanting to improve flow starting tomorrow, before discussing the other developments planned for 2026 for Alcidion. Guests: Paul Deffley, UK managing director and chief medical officer at Alcidion Tracy McClelland, chief clinical information officer at Alcidion  

In this episode of The Dental Brief, host Patrick Chavoustie is joined by Dr. George Hariri from Shared Practices to talk about what most dentists aren't prepared for when they become practice owners. They get into the realities of ownership and why the business side can feel like a completely different challenge.If you've ever felt like you were figuring things out as you go, and growth is harder than it should be, this conversation will give you a valuable perspective.Here's what they cover:-Why Dr. George Hariri Transitioned Out of Clinical Dentistry-How Shared Practices Helps Dental Practice Owners Grow-The Biggest Challenges Dental Practice Owners Face-Competition and Patient Flow in Dentistry-How AI Could Impact Dental Practices  *****  SPONSOR:– Omni Premier Marketing: https://omnipremier.com/dental-marketing/   CONNECT:– Facebook: https://www.facebook.com/thedentalbrief/– Instagram: https://www.instagram.com/thedentalbriefpodcast/– LinkedIn: https://www.linkedin.com/in/dental-brief-podcast-564267217– Patrick's LinkedIn: https://www.linkedin.com/in/pchavoustie/– Youtube: https://www.youtube.com/channel/UCd08JzybKfNH0v12Q9jf50w   WEBSITE:– https://dentalbrief.com/

This episode's Community Champion Sponsor is Ossur. To learn more about their ‘Responsible for Tomorrow' Sustainability Campaign, and how you can get involved: CLICK HEREEpisode Overview: Hospital operations shouldn't run on reactive chaos- they should anticipate bottlenecks before they cascade. Our next guest, John D'Alessandro, founder of Amplefi, has spent nearly two decades proving this is possible. With over 20 years transforming healthcare operations at systems like Cleveland Clinic, HCA, and Houston Methodist, John brings an unconventional background from automotive manufacturing that revolutionized his approach to patient flow. After facing his own serious diagnosis, he channeled that experience into a mission: helping frontline staff look around corners, spot smoke before fire, and reclaim control over their workday. From predicting ED admissions at triage to relieving radiology bottlenecks in hours, John shares how small signals create massive impact – without adding staff or building new space. Join us to discover why John and his team believes we must fix our systems before automating them with AI. Let's go!Episode Highlights:Hospitals are complex adaptive systems like raising children, not building cars—each facility requires unique context-based solutions dailyA simple 10-cent text alert from triage nurses predicting admissions four hours early prevents ER crashes and hallway boarding Prioritizing discharge X-rays over routine ER cases freed beds instantly, achieving 5:1 visit-to-admit ratio improvement miraculously fastAI automation accelerates broken processes, creating worse problems faster—fix management systems first before deploying expensive technology solutionsFrontline staff need protocols for "smelling smoke" early and leadership cultures that reward proactive action over reactive scramblingAbout our Guest: When Healthcare Operations Guru John D'Alesandro was faced with his own serious diagnosis, he was presented with a choice. To give up, or to make changes to his life and business in order to move ahead proudly. His experience in hospitals led him to his mission: to help hospital managers optimize their efforts and treat their patients more efficiently.Over 20 years of experience in hospitals, John has built a reputation for helping Directors of Bed Control and Hospital Managers. Beginning in the automotive industry with GM and Ford, focused on lean manufacturing and just-in-time supply chain lessons that became the foundation for his work in healthcare operations, working with hospital systems like the Cleveland Clinic Health System, HCA Health System, and Houston Methodist Health System.John's approach is to engage the staff directly, upgrading their management system to fit their unique situation. to how care actually moves. He combines data analysis, process mapping, frontline coaching, and targeted use of AI to surface hidden constraints and correct the unintended consequences that drive boarding, long lengths of stay, and wasted capacity. What sets his work apart is speed: instead of multi-month improvement cycles, teams see measurable change in days. The result is improved throughput, reduced boarding, shorter LOS, and reclaimed capacity—achieved by fixing flow, not adding staff or building new space.Married for 38 years, John and his wife are proud alumni of Kettering University, parents of four daughters, and grandparents of five.Links Supporting This Episode: Amplefi Website: CLICK HEREJohn D'Alesandro LinkedIn page: CLICK HEREMike Biselli LinkedIn page: CLICK HEREMike Biselli Twitter page: CLICK HEREVisit our website: CLICK HERESubscribe to newsletter: CLICK HEREGuest nomination form: CLICK HERE

Three months into 2026 and the Dental A-Team is already clocking how different patient flow is this year. Kiera talks about optimizing your practice for that unique 2026 patient. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners. This is Kiera. And today I hope you're just having the best day. I hope that you're realizing things are so good. Things are amazing. I hope that you are just like on cloud nine. And today I'm really excited because this is a topic that I was like just so jazzed about. Cause I realize our patient flow is something that is different for 2026. Like we have it different. It looks different. And I...   I'm just really excited. So if you're new to the Dental A Team podcast, welcome. I'm super excited to be here with you. I hope that you are just jazzed. And I think that, like I said, this is going to be something that is going to be very fun for you. And I hope that you take it on. I hope that you look at it. I hope that you just get excited to like, Hey, amazing. We're going to be able to like fix our 2026 patient flow. So when I look at this, like 2026 is   very, very, very different than what it was even like when I started the company back in 2016. I think patients in 2026, they're not more difficult. They're just super aware of their time. It's not just enough to be good at clinical excellence. You know how to be really easy to do business with. And if patients feel like energy's off or the vibe's not there, they're going to possibly just leave without saying anything. And so I just wanted to come on today   talk to you about some things that I'm seeing in 2026, things that we're seeing with amazing practices that are doing really, really well to help you all, like let's optimize our patient experience, which I know I've talked so many years about patient experience, but I thought like the patient is different today in 2026, they're more used to everything being online. And I think let's not be foolish. We still sometimes have older patients and we need to make sure that we're not adapting everything and changing, but the new generation of patients are definitely a different breed.   than what we had before, which every generation is different. So looking for this, I just want you guys to really like get excited. Welcome to the podcast. I'm Kiera Dent and our job is to help you guys have thriving practices, possibly impacting the world of dentistry and to truly just like make it to where you guys feel like you get tactical practical tips on the podcast. I love hanging out with you. I wanna remind you, you're doing better than you think you are. And if this podcast has inspired you, touch your life in any way.   please be sure to leave us a review. Those five stars keep us top of mind for everybody. And also pop us in Facebook groups, us, tag us on Instagram. We will comment, we will respond to you and we always appreciate it because that is your subtle way of being able to help us infiltrate the world of dentistry in the greatest way possible. So with that, I just want you guys to know that like, ⁓ this patient experience flow is going to help everything improve. And it's for our production, our case acceptance, our team energy, patient loyalty, all of that. So.   Getting this patient flow, I believe is so important. So I think like really, really, really working on the first 15 minutes of our patient experience because patients are gonna decide about your practice immediately and they're gonna look at Google reviews, they're gonna look at your social media presence and then it's gonna be on how they make the phone call. So what's gonna happen for it? Like how can we optimize this? And I think one thing is how is your like...   hello on the phone. So ⁓ even if we need to record it, listen back to it. I put a mirror always with my front office team members. I want them sitting up straight. I want them smiling really, really big, like almost a cheesy grin. People can feel that energy through it. And then I look at like, how can I make it the easiest, smoothest check-in for them to where when they get to my practice, after I won them over the phone, when they come into the office, they feel different. So how can I make sure my check-in is very fast and personable? How can I make sure there's like minimal paperwork that's like   just annoying, iPads that don't work. My team is prep, so when they come and get the patient from the waiting room, they are concierge luxury without the like high price tag of that. Like I just want people when they come into the practice, I feel like people care a lot more about how they feel. They care about the experience of it. I mean, you guys have TikTokers, YouTubers, Instagram people, like that's the world we live in and they are walking everywhere around you. And so...   we make sure that they're going to want to showcase our practice and feel that way on time, getting seated on time. These are big things. feel like time is people's greatest commodity and feeling like they're important is the second. So when we look at it, I think that as I look at my processes, what can we do to speed up our check-in? What can we do to like make our paperwork that is clunky? Could we review? And I'm not saying like have anything where you're not legal. Like, of course we need to keep our standards there and we want to get our health histories, but   Like for me, when I send new patient paperwork, I ask them to send it back to me 48 hours before their appointment to make sure my team can be prepared. Just think of how nice it is for the patient. Like that's how they confirm their appointments. Totally ripped this off of IVF clinics. They're charging me 25 grand plus. And for me to even schedule my first appointment, my paperwork had to be submitted 48 hours before. Like I could not do it, couldn't schedule. And they just set the tone with me. Like this is how they operate. It was fine. I wasn't annoyed by it. Like, great. I got it right back to them.   And then when I got there, they knew all of my history. They took me right back on time. I just felt like it was such a different experience versus someone who's like having me fill out paperwork in the waiting room. I've gone to others. I went to a psychiatrist the other day and I was like, fill out the paperwork in the waiting room. It's just versus the IVF clinic where it's all online, it's seamless, it's very easy. It's not clunky. They text it right to my phone. I can fill it in. I don't have to print things out. I just think, how can you make it to where when they walk in,   It's the feeling and experience you want them to have. And I also think for a lot of practices, identifying what feelings do we want our patients to have. If you need help, go look at your Google reviews, have ChatGPT help you and say like, are the top five feelings that our patients feel when they come in here? And then look to see, is that what I want them to feel? And if it's not, change it up. Like how I feel when I walk into a spa versus when I walk into a dental office versus when I walk into an amusement park, there are very different feels that they want me to feel. And each of them needs to curate it. So for yourself, how can I do that?   Some practices actually have curated scents. So when you go into the practice, all of their practices smell the same. Some people have coffee bars. ⁓ I just think it's, what do want? Do want them to feel like high end luxury? Do you want them to feel like we are your family practice in the neighborhood? All of it's gonna go into effect on your decor, on your paperwork, on your experience, on how we answer the phone. So really making sure that that's dialed in and that's very solid is going to help a lot. The next thing is going to be...   Well, and a way to like, just put a nice pretty bow on that is ask yourself, like, where do patients slow down when they, when they come to our practice or when they're trying to schedule, that's going to help you figure out where can we maybe optimize that? Is it through phones? Like we could use a phone center. Where is it that patients slow down when they're trying to get here? Are they trying to arrive? And then where as we, as a team, are we slowing down? What's taking us the longest? That's going to help you like, just really optimize this patient experience. The next thing is going to be on like clinical momentum. You guys have heard us talk.   heavy about block scheduling. And I don't just do this for production. I do this for ease and flow of a practice. Like we tell people all the time, a great day for you is a great day for a patient. And they might want the 10 o'clock, but what they really wants to get in and out on time and they want our doctor to do the best work. So we just guide them to the schedule and say like, perfect. So Dr. Mike does crowns at 10 a.m. on Mondays and 2 p.m. on Fridays. Like whatever time you want it to be, but we guide them.   So our schedule is there. I'm not kidding because what this does is doctors are not bouncing between room to room. Hygienic is not waiting on a super long exams. Assistants are trying to like get from room to room and then we're out of materials or we're out of equipment that we can't use because we didn't schedule appropriate. We only have one thing for implants. We've got two implants next door to each other. Patients feel that you might feel like you are a duck on water smooth and you're paddling like crazy underneath, but patients can feel when it's tension and chaotic. So how can we put into place block scheduling?   How can we like utilize assisted hygiene, use our hygienist to help numb our patients? What can we do for exams? Like we are big on hygienists, all have the exact same exams. So when doctors walk in, we just tell them the same thing. We have the same handoffs. We use route slips, different things. We make sure we've got like, when's our doctor the most optimal at different times? So we build a schedule that's like our doctor's most optimal working time. We build SRPs when we're doing new patients. Like it's, how do we get a good flow and rhythm in the practice?   because patients feel that it feels like, wow, I've said it before on the podcast, I'll say it again, people feel perfection. And so how can we make them feel that the practices in sync, that we're flowing, that we're vibing, that we're jiving. And when we found out, a lot of times hygienists are complaining when we work with them and rightfully so, that doctors are taking forever to get to exams. So what we do is we streamline the hygiene appointment, we streamline the hygiene exam. So when doctor comes in, we actually role play these handoffs really clearly.   And then we have it set on the handoff with the doctor and also with the front office team. So that way everybody's getting the information as soon as you get in. We make it very easy for the doctor to connect to the patient, very easy for the hygienist and the patient to be very clear on next steps, and then very clear for the front office of what we're going to need to take for that patient. You better believe it's amazing when we get this dialed in, patients literally walk up to the front desk and they say, hey, Dr. Mike wants to see me back in two weeks for a crowd for an hour and a half. I need to get that scheduled. And you just sit back and like.   this just happen? The answer is yes. And a patient feels so good because they're clear on treatment. They're clear on where they need to go. I think a lot of times when we're looking at treatment and exam times and that people think it's quantity over quality. When it's like you can have a three minute exam and that patient can feel so seen, loved and heard. If we're clear, we're to sync and like everybody's working in a system and a process, they feel it. And doctors are more focused, hygiene's more on time and the team stress drops.   This is what happens. Like we're not adding extra. We're just doing it in a different flow. And so I would just say like, you can look at yesterday and figure out where was it most chaotic. Look back at the last couple of weeks. Where did we get into those traffic jams and what could we do to change this? Could we change up our hygiene exams? So that way every time doctor walks in hygienist, you're all different shades. So we need to like make sure that doctor, when he comes into hygiene room, one, two, three, four, or she, each doctor, that it's at least something similar and consistent because hygienist just like you.   like doctors need to give you the same type of exam, doctors need the same type of handoff no matter which hygienist they're working with. So look at that to see where can we figure that out? Where can we make our clinical momentum even easier with block scheduling, with hygiene exam consistency, with correct handoffs? Patients feel that and they love that. And then the next piece is like, this is tricky of like, what's gonna cause a patient? Like, okay, we figured out how to make it speedy when they come in.   We figured out how to make it more flowing throughout their appointment. Now what's going to happen at the end of our appointment that they're going to remember. And what I found is people don't like to wait. People don't like a lot of follow-ups. People like to have it very like tied with a bow and people want to move on with their life. say every time when people are in the office or thinking about dentistry outside, good luck. It's a free for all. So I think when you look at it, what's going to turn a patient off will be   waiting a long time to get out the building, like they're done, get me out. So how can we streamline our checkout? I sometimes call it like the HOV lane, like that's just fluoride payments. Sometimes we can even put that in the back versus we need to schedule you for a treatment plan and like go through more in depth. So can we have speedy checkouts for easier patients? Easy way to do it. What about like our treatment plan, making sure that handoff is really clear and then our treatment coordinators are super, super, super thorough and it's like, perfect, we schedule you.   We go through your questions, we present clean financials and we make it very easy for scheduling, very easy for financials, very easy for patients to get the treatment done that they want without a lot of headache. I coach a practice of five locations. We do multi, multi, multi millions. I will tell you those treatment coordinators are top, top, top notch. I work with them constantly two times a month and we have this dialed down to where it is so smooth and we close patients and we have been reviewing, we've been doing this for almost six years. And I just want you to know that type of like reps on your checkout process,   A patient experiences like bookends, the beginning and the end or what they're going to remember the middle. It can sometimes make or break, but usually it's the beginning and the end. So what can we do to make it where it's like an amazing, like I left you with a huge warm hug. You felt so loved, so valued, so appreciated, and I send you on your way, but I'm very efficient with that too. It's not taking me like 30 minutes to get there, but I want to make sure you're thorough. So that's going to be, I think convenience is no longer impressive. It's expected. And I think when we realized that like,   We used to think we're going above and beyond when we make it convenient and we have online scheduling and online bill pay. It's expected now. So I think when you ask yourself like, at the end of our appointment, is it easy for our patients to move through? Do they feel like they left our practice with like a warm hug? Is there anything that we could do to make it more convenient for patients that they might be expecting? If you're not taking online payments, online scheduling, you need to update that. Like that's, it's no longer an option anymore. We're not taking checks anymore. We need to have online payments for patient.   And so I think it's a, we're not just competing with other dental practices. We're competing with every other experience. So we're competing with Chick-fil-A, we're competing with Target. We're competing with Amazon. We're competing with anything that people are using day in and day out. Like I love working with Amazon. If I ever have an issue, I just message them and I get my refund and I don't have to worry about it. Like that's great. I'm going to shop with them a lot more versus hotels.com is super annoying to me. And anytime I have an issue, it's never fixed. It's never done. Now back.   prior to 2020, they were amazing. Now they're just junk and I don't want to work with them. Not because they're not great, but because they're just not easy to work with. Airbnb, VRBOs, like airline places. Everyone wants to make it as easy as possible. People get very frustrated. And I don't think we have a culture as rigid or as willing to like, I don't know, like almost plow through the noise like we used to. They want it to be decisions are easy. I felt loved.   I felt welcomed. I felt cared for. I felt like I got the best dental experience ever and I'm going to go on my way. So I think it could be a really great benefit for maybe you guys have a secret shopper, have a family member come through and give feedback on it. Maybe one of you goes through like call and make an appointment. How hard was that? How easy was that? And don't be nice because we're friends. Like we're genuinely wanting to give feedback so we can be the best practice. And how was my appointment? How was me sitting in the chair? How was checkout? How was follow up?   where could we make those just a little bit easier and make it to where we can still be so personable and really connected to our patient, but very efficient and convenient as well. So I think as a quick recap, looking through this of how do I make my bookends? Like what's my like first impression and arrival experience? Then what's our middle, like the clinical momentum and the experience and our handoffs. And then the end is how can I like minimize the lack of convenience, the inconvenience, the taking a long time? we...   separate our patients out and have a different exiting flow? Can we make it to where it's just a simpler process? Can we schedule it in the back more? Thinking of all these areas because it's not about moving faster, it's about being more intentional and making patients just feel like almost like this invisible thread where it was like seamless to go to the dentist and it was fun and it was enjoyable and whatever you want them to feel, helping patients have that. And so when people feel comfortable, when they feel wanted, when they feel seen, when they feel heard,   They actually say yes to treatment more. it's a double win. Not only are they going to like, leave you great star reviews, but they're also going to want to say yes to treatment because they like you. People say yes to people that they like. People say yes to experiences. People want to come back when they enjoy being there. And you have an opportunity because most people don't like the dentist. So even just doing a smidge of this is going to make you stand out. But I really think like, look at your 2026 experience. Look to see where are we maybe not serving the clientele as we had.   Be careful because you can accidentally get outdated very quickly if you're not willing to adapt, but make sure you're adapting to your culture, your experience that you want. Really have that as a clear core value, vision statement, mission statement. Here's how we want patients to feel when they come in. With Dental A Team, we want you to feel like it's easy. We want you to feel like you're loved. We want to make sure it's fun for you. We want to make sure that like, you know, that we're always going to do the right thing. That's Dental A Team. Like I'm not here to create like one off raving fans. I want you to be lifetime.   I want you to like love it. I want you to feel like we just got a review the other day and they said you're one of the greatest parts of our entire team and we're such a value to have you on our team. That's what Dental A Team is. It's because we make it easy. We make it fun. make it where it's like there's like we're your little fairy godmothers. We know where to take you. We know how to drive you. That's what I want in our core values like fun, ease, ownership, do the right thing. Those are all part of it. Grit. You figure it out. That's our culture.   and that's what I people to feel when they work with us. So if we can help you optimize your patient experience, optimize your practice, just be a, sometimes even having an outside, like literally I was paid a ton to go into an office and just fix their exit flow. That was their number one pain point that they didn't know they had. I watched it and I saw it, we fixed it. Case acceptance radically went up, patient experience radically went up, reviews radically went up. Small, simple things because you don't know what you don't know. You also can't see because you live there. So.   I'd love to help you out. team would love to help you reach out. Hello@TheDentalATeam.com. Go to our website, TheDentalATeam.com book a call. I'd love to work with you. And as always, thanks for listening. I'll catch you next time on the Dental A Team podcast.  

In this episode, Ericka Powell, MD, Vice President of Medical Affairs at WellSpan Ephrata Community Hospital within WellSpan Health, discusses reducing length of stay variation, strengthening physician engagement, and using data driven care pathways to improve quality, workforce stability, and value based performance.

In this episode, Ericka Powell, MD, Vice President of Medical Affairs at WellSpan Ephrata Community Hospital within WellSpan Health, discusses reducing length of stay variation, strengthening physician engagement, and using data driven care pathways to improve quality, workforce stability, and value based performance.

In this episode, Dr. Geralda Xavier, Regional Chief Medical Officer at Atlantic Health System, shares how her team reduced length of stay and improved throughput through multidisciplinary collaboration, while navigating workforce fatigue, financial pressures, and a continued focus on quality, safety, and equity in 2026.

In this episode, Dr. Geralda Xavier, Regional Chief Medical Officer at Atlantic Health System, shares how her team reduced length of stay and improved throughput through multidisciplinary collaboration, while navigating workforce fatigue, financial pressures, and a continued focus on quality, safety, and equity in 2026.

On today's episode, Dr. Mark Costes is joined by Ryan Gross, founder and CEO of CMO Share, for an insightful conversation on the evolving landscape of dental marketing, operations, and how to thrive in uncertain economic times. They discuss the critical importance of aligning marketing strategies with operational capacity, how to maximize ROI by tracking the right metrics, and the power of Google Analytics over analog systems.   Ryan shares how his experience with Disney and data-driven thinking shaped CMO Share's unique approach to dental marketing. They dive into the different strategies for startups versus acquisitions, explore how AI is changing how practices must approach SEO and content, and why patient quality is more important than raw numbers. Plus, they discuss upcoming opportunities like the January 29th Practice Launchpad event in Scottsdale, Arizona—perfect for those planning a startup or acquisition in 2026. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.mycmoshare.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On a cold January day in South Carolina, Jamie and Matt Staub unpack why focus is one of the most underrated leadership skills—especially in healthcare, where everything can feel urgent. They break down how leaders decide what deserves attention, how to “push pause” on non-emergencies, and why coaching people through problems is often more effective than absorbing them. The conversation also explores decision fatigue, the difference between being busy and being focused, the role of habits (including insights from Atomic Habits), and how boundaries protect the work that actually moves the mission forward. Along the way, they normalize attention struggles, reframe “failure” as part of growth, and offer practical ways to stay aligned to goals without losing empathy or accessibility.

In this episode, Ashley Schutz, Director of IT Quality Assurance at University Health in San Antonio, Texas, shares how her team enhances patient flow and transparency while supporting major technology initiatives, including LeanTaaS' iQueue for Inpatient Flow and the system's broader clinical and IT modernization efforts. This episode is sponsored by LeanTaaS.

If you've ever felt like your marketing efforts aren't moving the needle — or worse, that your business might stall before it scales — this episode is a must-listen.In this episode of the Private Practice Owners Podcast, Adam Robin sits down with Kay Sanders, Strategic Growth Partner for Private Practice Owners and Founder of Elevated Edge Consulting. Kay shares her remarkable journey from hitting rock bottom in 2019 to helping a local PT clinic grow from zero online revenue to half a million dollars — and how that experience shaped her signature Patient Flow Blueprint.Together, they dive deep into the hidden bottlenecks that keep private practices stuck, and how small shifts in marketing, messaging, and mindset can create massive momentum.You'll learn:The most common “invisible bottlenecks” that stall private practice growthWhy tweaking one thing (not changing everything) can reignite resultsHow to know when it's time to invest in paid ads — and when it's notThe difference between sales and marketing (and why both matters equally)Why belief in your service is the ultimate growth multiplier If you've ever wondered why your marketing “isn't working,” this conversation will help you identify the real issue — and fix it for good.

In this episode, Heidi High, Executive Director of Capacity Management at Cedars-Sinai, shares how her team is transforming patient flow through daily huddles, technology-driven insights, redesigned discharge workflows, and collaborative culture change that supports efficiency and patient care.

In this episode, host Gary Bird reveals why so many dentists unknowingly sabotage their growth by neglecting patient referrals, one of the most powerful drivers of dental practice growth. Gary breaks down how low referral numbers often signal deeper customer service or operational problems that hold practices back. Learn how improving the patient journey and using simple scripting can unlock a steady stream of high-quality referrals. Discover actionable strategies to turn marketing patients into loyal referral sources and build a thriving dental practice. If you want to increase patient referrals, improve customer service, and scale your dental office with confidence, this episode is for you. Connect with our Host, Gary Bird, Here ⤵️SMC: https://smcnational.com/Personal: https://thegarybird.com

What You'll Learn:In this episode, host Shane Daughenbaugh, and guest Lindsay Shababy discuss the importance of empathy in Lean transformation in healthcare. The emphasize the need to see the world through others' eyes, especially in healthcare where staff often face burnout and systemic challenges. They highlight the balance between empathy and accountability, using practical examples like improving patient flow from the ED to the floor by addressing communication gaps. About the Guest:Lindsay Shababy is the founder of Summit Performance Solutions, a consulting firm that helps healthcare leaders create sustainable improvement systems without overloading their teams. With over 10 years of healthcare operations experience and a military background, she takes a practical, disciplined approach to solving challenges in clinical settings. A Lean Six Sigma Master Black Belt with a Master of Health Administration, Lindsay has led initiatives delivering over $15 million in impact. She focuses on making continuous improvement simple and effective, specializing in operational stability, daily management systems, and leadership development.Links:Click Here For Lindsay Shababy's LinkedInClick Here For Summit Performance Solutions Website

In this episode, Gary Bird breaks down how one bad Google review can destroy your dental practice's new patient flow—even if your marketing is working. Learn the real-life story of a thriving practice that saw a sudden drop in patients and how a single negative online review was the hidden culprit. Gary shares a proven step-by-step system for responding to negative reviews, protecting your Google ranking, and maintaining your practice's online reputation. This video is essential for dentists who want to grow their practice, improve dental SEO, and stop losing patients to poor review management. Stay to the end to get a free Google review response checklist that turns bad feedback into powerful marketing.Would you like help optimizing your video title or tags for SEO as well?Connect with our Host Here ⤵️Website: https://smcnational.com/Website: https://thegarybird.comWant to Master The Business Side of Dental and get free resources?Visit ➡️ https://smcnational.com/dsoacademy*85% of DSO Academy students would recommend it to a friend!_________Join Gary Bird, founder of 3x Inc. 5000 fastest-growing company, SMC National, as he shares proven dental marketing strategies to attract a steady stream of new patients. Whether you're a solo practitioner or part of a larger group, Gary offers actionable insights to help your practice thrive. Tune in Monday through Friday for expert advice on the latest dental marketing trends, real-world challenges, and effective techniques to drive sustainable growth.

In this episode, Dr. FJ is joined by Susan Schofield to dive deep into the heart of a thriving chiropractic practice: referrals, reactivations, and relationships. Together, they unpack how long-term success depends not just on getting new patients—but on caring for the people already in your orbit. Here's what you'll learn: How to build a relationship-based practice that keeps patients loyal and coming back—without losing your authenticity. How to treat reactivations like gold, with the right protocols to re-engage long-lost patients the right way. What to track (and why it matters) to pinpoint breakdowns and grow referrals and reactivations consistently. Simple, proven tools—from $7 Friends & Family specials to birthday postcards—that make a big impact with little effort. “You can be the most expensive and still be the most relationship-focused. One has nothing to do with the other.” – Dr. FJ Challenge for the Month:

Please visit answersincme.com/XCQ860 to participate, download slides and supporting materials, complete the post test, and obtain credit. In this activity, experts in urology discuss the latest data for treatments of overactive bladder. Upon completion of this activity, participants should be better able to: Review the current treatment landscape of OAB; Discuss the clinical significance of the latest efficacy and safety data for beta-3 adrenergic agonists for the treatment of OAB; and Outline evidence-based, patient-centered strategies to optimally use beta-3 adrenergic agonists for the treatment of patients with OAB.

Do you need more new patients in your dental office? Are people in your community able to find you and learn more about your practice?  And if you do need more patients, should you outsource your marketing or do it yourself? How do you ensure you're spending your advertising dollars wisely? Dr. John and Wendy sat down with Cassidy Dustin of Gargle to answer your questions about marketing and patient flow. Listen to today's episode to learn how to build a predictable, manageble stream of patients into your practice each month. Gargle is a preferred partner of The Team Training Institute. If you need help with marketing and patient flow, learn more about them here: https://www.gargle.com/

Join Gary Bird, founder of 3x Inc. 5000 fastest-growing company, SMC National, as he shares proven dental marketing strategies to attract a steady stream of new patients. Whether you're a solo practitioner or part of a larger group, Gary offers actionable insights to help your practice thrive. Tune in Monday through Friday for expert advice on the latest dental marketing trends, real-world challenges, and effective techniques to drive sustainable growth.Connect with our Host Here ⤵️Gary BirdFounder of SMC NationalWebsite: https://smcnational.com/Website: https://thegarybird.com

In today's episode, Dr. Addison Killeen dives into the crucial topic of increasing profitability by optimizing patient flow and schedules. Discover how maximizing chair time, filling gaps, and managing cancellations can be a game changer for your practice. Tune in as Dr. Killeen shares practical strategies to enhance your production and patient flow for a more efficient and profitable practice. For more information about Dr. Addison Killeen, visit: www.addisonkilleen.com or interact with him on a daily basis at www.DentalSuccessNetwork.com

In this episode, Emmet hosts Jessie Stamp, Marketing Consultant, and Judy Webster, VP Sales & Service, both of PatientNEWS. They take a deep dive into modern dental marketing, both traditional methods like direct mail and digital strategies, covering how strategically planning your marketing efforts can help mitigate the impact of rising inflation and increase revenue. Emmet, Jessie, and Judy explore how direct mail maintains a tangible presence in a digital age, fostering brand awareness and patient engagement; the synergy between direct mail and digital efforts, and optimizing campaigns to bolster online visibility and cultivate lasting patient relationships. Learn about SEO, clicks, analyzing local demographics and practice data, and many other marketing terms/strategies to tailor your approach. From website optimization to tracking marketing spend ROI, you'll gain actionable insights to amplify brand presence and navigate the evolving marketing landscape.   To Learn More About PatientNEWS Visit

In this episode of the Dentistry Made Simple podcast, Dr. Tarun Agrawal delves into the crucial aspect of maintaining consistency in dental practices. He emphasizes the simplicity of dentistry and the need to focus on fundamental information to drive practice growth. Dr. Agrawal introduces the monthly tracker used at 3D Dentist, emphasizing four key categories: productions and collections, accounts receivable (AR), clinical diversity, and patient flow. The episode explores the significance of patient flow as a leading indicator of a practice's future health. Dr. Agrawal details the five main elements of patient flow tracking: comprehensive new patients, limited new patients, consultation new patients, planning or major treatment patients, and financing applications. These indicators, when consistent, serve as predictors of future success, highlighting the importance of a well-planned diagnostic and treatment approach. The episode concludes with an invitation to join the 3D Business Mastermind program for dental practice growth and organization.@1:49 Four Key Tracker Areas@ 3:06 Focus on Patient Flow@ 13:35 Components of Patient Flow  - Comprehensive New Patient Flow, Limited New Patient Flow, Consultation New Patient Flow, Co-Diagnosis (Planning Visits/Case Presentation) and Financial Applications3D Dentists Youtube ChannelLink - https://www.youtube.com/@3d-dentists/3D MASTERMIND: Where Elite Dentists Come Together To Supercharge Their Business Success - Get the expert coaching, immersive training, and inspiring community you need to take your dental practice to the next level.Link - https://3d-dentists.com/3d-mastermind/

Dr. Feuquay was named Northern Arizona Healthcare's chief medical officer in 2019. Dr. Feuquay joined NAH in 2009 as an internal medicine hospitalist at Flagstaff Medical Center before becoming medical director of hospitalist medicine at FMC in 2011. In 2018, he became the NAH physician advisor. In each of his positions, he has served as a leader and role model for the physician community. Dr. Feuquay earned his medical degree at the University of Arizona School of Medicine in Tucson, Ariz., and completed his internal medicine internship and residency at Oregon Health & Science University in Portland Ore. He earned his bachelor's degree in business administration from the University of Arizona. Outside of his work like he is a husband to Dr. Kathryn Feuquay who is also a hospitalist at Northern Arizona Healthcare and a father of 3 boys. He enjoys watching his boys play sports and is devoted to practicing Jujitsu as often as he can.Jake Lansburg joined Northern Arizona Healthcare in March 2020. He is currently the System Vice President of Care Transformation & Effectiveness with executive oversight of organizational clinical performance, quality and safety, infection prevention, care transformation and improvement, research, data and analytics, and care coordination. Prior to joining NAH, he was an executive at Banner University Medical Center — Phoenix campus where he led clinical, operational, and financial improvements for the Academic Medical Division to achieve Top 100 recognition from IBM Watson and national recognition from U.S. News and World Report Top 50 Specialties for five service lines. Jake earned his bachelor's degree in Biopsychology & Statistics from Arizona State University and his master's degree in business administration from the W.P. Carey School of Business at Arizona State University. He is a member of the American College of Healthcare Executives and a Lean Six-Sigma black belt.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

While PT owners focus on marketing to get new patients in the door there is a crucial step that can be overlooked - the conversion process from referral to the patient actually showing up for the initial eval. It is in this transition that the capability and processes of the front desk personnel can be exposed and decrease the number of new patients you could be seeing. In spite of your best marketing efforts, a weak process here could severely counteract your promotional efforts and leave you wondering why your marketing efforts aren't paying off. In this episode of the Physical Therapy Owners Club podcast, Nathan Shields and Adam Robin discuss what owners need to do in order to maximize their marketing efforts by getting every referral to show up for that first visit. Their insights bring so much value to maximizing new patient flow. Start driving more patients into your clinic when you tune in!(This episode is taken from a Facebook Live event in the Physical Therapy Owners Club Facebook Group).Want to talk about how we can help you with your PT business, or have a question you want to ask? Book a call with Nathan - https://calendly.com/ptoclub/discoverycallLove the show? Subscribe, rate, review, and share! https://ptoclub.com/

In this episode of Talking HealthTech, host Peter Birch is joined by Nick White and Kaye Hocking from Alcidion. Together, they delve into the topic of improving patient care and streamlining healthcare journeys. They emphasise the importance of prioritising clinician and patient needs before integrating technology, focusing on data liberation and technology support for clinical workflow. The conversation covers patient flow management, the value of data integration and interoperability in healthcare, and the potential of artificial intelligence in predicting demand and capacity mismatches in patient flow.Key Takeaways:Understanding patient flow as managing care delivery for individual patients and across the systemImportance of prioritising clinician and patient needs before integrating technologyTailoring patient flow solutions to different hospital settings for optimising patient journey and experienceBenefits of optimising length of stay for patients and addressing patient discharge planningThe impact of digital solutions on bed management, handover preparation time, and administrative burden on cliniciansThe potential of artificial intelligence and natural language processing in patient flow solutionsTimestamps:[00:00] Introduction[3:30] Kaye Hocking explains the concept of patient flow management and its significance in healthcare[9:20] Nick White emphasizes the importance of prioritizing clinician and patient needs before integrating technology[15:45] Discussion on tailoring patient flow solutions to different hospital settings[21:10] Exploring the challenges in patient allocation and the impact of technology on managing patient information[30:05] Importance of data integration and interoperability in healthcare and patient care delivery[35:40] The benefits of optimising length of stay for patients and the potential of artificial intelligence in predicting demand and capacity mismatchesCheck out the episode and full show notes on the Talking HealthTech website.Loving the show? Leave us a review, and share it with someone who might get some value from it.Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits and more exclusive content. For more information visit talkinghealthtech.com/thtplus

In Episode 35 of the Ophthalmology Business Podcast, industry expert Jane Shuman, President and Founder of Eyetechs, Inc., joins host Naren Arulrajah to unveil one of her unique strategies. This episode packs a detailed guide to Jane's innovative and groundbreaking 4S strategy, a toolkit designed to increase the efficiency and success of your practice.

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/   Does your front office understand your marketing? If they don't then they are probably decreasing the amount of new patients you could and should be seeing!   Did you also know that your website and marketing campaigns, such as Google Ads, can decrease your case acceptance percentage?   In this episode we dive deep with Sandy and Ali from Docsites discuss how to increase case acceptance, new patient numbers and what could be hindering your marketing and how to fix it, and how to strengthen your front office through marketing.

Did you know… on average, 40% of the incoming calls to a dental practice go unanswered? The loss involved with phone inefficiencies is much larger than most practice owners think. When patient calls don't get answered, appointments don't get scheduled, and the practice loses a tremendous amount of opportunity.  Amol Nirgudkar is the CEO of Patient Prism, a company that provides dental practices with the technology needed to optimize phone calls and improve patient flow. While AI is currently a trending topic, Patient Prism has been using artificial intelligence and machine learning for years to revolutionize how the front desk performs in practices across the country. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs sit down with Amol to talk about the advantages AI tools can provide practices to increase patient flow and improve performance. In this episode, you'll learn: How dental AI tools actually help team members perform at a higher level (don't worry, these bots won't replace real members of the team) How Patient Prism tracks key metrics during phone calls and provides the practice with important data Why it's important to track phone call patterns and how to identify potential problems within the practice How AI can help practice owners and leaders identify areas of growth and expansion How Patient Prism can help spot problems or gaps in service and allow more patients move forward with care To learn more about Patient Prism, go to https://www.patientprism.com/

In this Ortho Marketing Podcast, Dean Steinman is joined by John Iuzzini, the Director of Accounts at Ortho Marketing. They discuss 4 Tips that can be implemented today on how your staff can be a game changer when it comes to new patients.

In this Ortho Marketing Podcast, Dean Steinman is joined by John Iuzzini, the Director of Accounts at Ortho Marketing. They discuss 4 Tips that can be implemented today on how your staff can be a game changer when it comes to new patients.

On this week's episode of Practice Management Insights, host Ashlie Malone covers the importance of patient flow. We learn how to identify your problem areas, how to evaluate your technician productivity and next steps in offering solutions for your patient flow problems. 

In this episode Liz and Jesse are joined by Gareth Davies, acting nursing and midwifery director of patient flow at RBWH to talk about…. Patient Flow. Gareth's Five Things: Focus on quality and flow will come Establish patient driven goals of care Ask the question “where is this patient going next?” Explore alternative models of care A call to arms to get creative for the future

In the first of two episodes focusing on urgent and emergency care, we are joined by Adrian Boyle, President of the Royal College of Emergency Medicine. Andy Ford, Deputy Director of Secondary and Specialist Care at CQC, talks to Adrian about the urgent and emergency care pathway and how this can be improved.

 Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for Best Practices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communities, Improving Flow Through the Acute Care Setting and Operational and Clinical Improvement in the Emergency Department. Currently he is a leader of the innovative IHI seminars Cracking the Code to Hospital-wide Patient Flow and Perfecting Emergency Department Operations. Dr. Jensen is a popular speaker and coach for EDs across the country. He is co-author of two books, Leadership for Smooth Patient Flow (2007 ACHE Hamilton Award winner) and Hardwiring Flow. He is the recipient of the 2007-08 American College of Emergency Physicians (ACEP) Honorable Mention Speaker of the Year Award. Dr Jensen presents on patient safety, patient flow, operations management, and change management at the ACEP Emergency Department Directors Academy. In addition, Dr. Jensen served on the expert panel and site examination team of Urgent Matters, a Robert Wood Johnson Foundation Initiative focusing on helping hospitals eliminate ED crowding and congestion as well as preserving the health care safety net. Dr. Jensen holds a Bachelor s Degree in biology from the University of Illinois (Champaign) and a Medical Degree from the University of Illinois (Chicago). He completed a residency in Emergency Medicine at the University of Chicago Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, 'I honestly can t remember when I ve seen so much of so much importance crammed into a short book. This book is laser-like in its aim'; Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. The Emergency Department and Hospitalists services for which he is responsible have won awards from virtually every survey company in healthcare, including one client whose scores rose from the first percentile to the 85th percentile in one year. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating all medical assets at the site. In addition, physicians under his direction were the first to successfully diagnose and treat inhalation anthrax victims during the fall 2001 anthrax crises in the nation s capital. Dr. Mayer also serves as the Medical Director of the NFL Player s Association. Insightful lessons and anecdotes from all of these experiences are woven into his presentations. Without exception, client audiences have raved about Dr. Mayer s presentations, citing their warmth, wisdom, and extremely humorous presentation. Dr. Mayer s passion and energy in speaking about customer service and leadership in healthcare have resulted in valuable lessons and practical applications. Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for BestPractices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communities; Improving Flow Through the Acute Care Setting and Operational and Clinical Improvement in the Emergency Department. Currently he is a leader of the innovative IHI seminars Cracking the Code to Hospital-wide Patient Flow and Perfecting Emergency Department Operations. Dr. Jensen is a popular speaker and coach for EDs across the country. He is co-author of two books, Leadership for Smooth Patient Flow (2007 ACHE Hamilton Award winner) and Hardwiring Flow. He is the recipient of the 2007-08 American College of Emergency Physicians (ACEP) Honorable Mention Speaker of the Year Award. Dr Jensen presents on patient safety, patient flow, operations management, and change management at the ACEP Emergency Department Directors Academy. In addition, Dr. Jensen served on the expert panel and site examination team of Urgent Matters, a Robert Wood Johnson Foundation Initiative focusing on helping hospitals eliminate ED crowding and congestion as well as preserving the health care safety net. Dr. Jensen holds a Bachelor s Degree in biology from the University of Illinois (Champaign) and a Medical Degree from the University of Illinois (Chicago). He completed a residency in Emergency Medicine at the University of Chicago Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3...

Our guest in this episode Dentists, Puns, & Money is Chris Pistorius. Chris is the founder of Kickstart Dental Marketing, a marketing firm that works with dental practices across the United States to increase new patient flow.  Chris and I talk about how dental digital marketing has dramatically evolved in the last decade or so. We also discuss what dentists can do now to attract new patients, including an often over-looked solution, and what Chris thinks about the implementation of video into a marketing campaign.   As a reminder, you can get all the information discussed in today's conversation by visiting our website dentistexit.com and clicking on the Podcast tab.  Contact Kickstart Dental Marketing: kickstartdental.comAbout Shawn TerrellSchedule a Discovery Meeting with ShawnPlease rate and subscribe to Dentists, Puns and Money on these platforms:Subscribe on Apple PodcastsSubscribe on SpotifySubscribe on Google PodcastsSubscribe on StitcherSubscribe on Pocket CastsFollow us on Instagram

PRN: 1. Patient Flow & the Take. Harry talks about the a typical patient journey into an NHS hospital, via ED, clerking and the post take ward round. This is part of a new subseries looking at key concepts for foundation year doctor that are not common conditions. This episode was written by Dr Harry Kingsley-Smith. Disclaimer: PRN episodes are not vetted by senior clinicians. If you think there are any errors in PRN episodes, would like to give any feedback or episode suggestions – please email atoeasy@gmail.com.

Darlene Tady-y joined us in this episode to cover how UCHealth incorporated a new, data-driven approach and became better prepared for COVID surges. Tune in to hear about the new technology and learnings other health systems can take away in the face of COVID spikes.This episode is sponsored by LeanTaaS.

Dr Rebecca Pope is the UK Digital & Data Science Innovation Lead at Roche, Senior Research Fellow in AI applied to real healthcare problems at UCL and a Clinical Neuroscientist. She was previously UK Director of Data Science & AI for KPMG and has been voted the Most Influential Woman in UK Tech. Her writing also regularly appears in the Guardian and the Times . We speak about what she learned from moving from research to industry, how AI can actually make Medicine more personal and I ask her why she believes in promoting diversity in STEM and why it isn't just a case of ‘best person for the job'. I hope you enjoy. You can find me on Twitter @MustafaSultan and subscribe to my newsletter on www.musty.io

A team from Torrance Memorial Medical Center to talk about improvement work done around bed capacity.

We're taught that referral networks are the lifeblood of private practices, but what happens when they're not enough? Jeremiah Jorgensen, physical therapist and principal owner of Fyzical Therapy and Balance Centers in Lincoln, Nebraska, sat down with us to share his story. Like many specialty practices, Jeremiah found that his relationships with just a handful of referral sources had begun to completely define his business. Rather than continue at the mercy of others, he took back control of his patient flow, scaled strategically, and dodged a high-volume tidal wave after the pandemic hit. We discuss how practices can responsibly manage staff as they scale, what it takes to reach a patient population that isn't already self-selected, and why “brand” should take a backseat in their growth-driven strategy. In this episode, you'll learn: - Why specialty practices end up at the mercy of their referral partners in the first place - How to leverage social media algorithms to reach new audiences - How to help set realistic expectations for growth and avoid staff burnout - Why specific, experiential messaging trumps general “head-to toe” slogans -Why aligning with the right business partner—e.g., a savvy accountant—makes all the difference Plus, we explore the diminishing returns of community involvement as a marketing strategy.

Darlene Tady-y joined us in this episode to cover how UCHealth incorporated a new, data-driven approach and became better prepared for COVID surges. Tune in to hear about the new technology and learnings other health systems can take away in the face of COVID spikes.This episode is sponsored by LeanTaaS.

What leads to a digital healthcare solution being adopted?Every situation is unique across the healthcare service, but often these innovations span out of some of the simplest of circumstances. For Open Medical's Innovation Director, Piyush Mahapatra, he remembers the instance of a cleaner accidentally wiping down a whiteboard which had been used to track orthopaedic patients. A momentary lapse in the system, which presented a sudden challenge and an opportunity for a digital alternative.“I'm a practising orthopaedic surgeon in London, and an NHS clinical entrepreneur.“Most patients who have surgery for broken bones within the NHS are often managed on systems such as Excel sheets, Word documents or physical whiteboards.“In our particular organisation, it was a physical whiteboard and, we came in one weekend and the cleaner had rubbed the whiteboard off.“After that, version one [of our trauma digital solution] was created. It was a fairly simple database system at that point, designed to help manage those lists of patients in a better way.“Since then, things have really moved on [at Open Medical]. We became a cloud native platform in 2017, and things really escalated. Now, we're helping about 70 NHS trusts around the country manage their patients.“We've got over a million patients on our systems today.Through Open Medical, Piyush and the team have been able to leverage their own personal clinical experiences to develop a solution which addresses a significant need felt in the NHS, with patient management, pathways, and efficiencies. It has been built to address a need Piyush and his colleagues themselves feel in their regular NHS roles, and allows the team to talk clinically with partners, as well as technologically.“One of the things that I tell everyone is that I use [our Open Medical system] when I'm working clinically. We all use our systems quite a lot.“We get a real understanding of what it is like to utilise the platform, so if things are not user-friendly or don't work as well as they should, we can adapt and change them.“We can get that feeling if something doesn't provide the functionality clinicians need, because we see it from that perspective too.” 

Amy and Becca chat with David Kraeger, President of Healthcare Diversifications at HHS, about optimizing patient flow and how established processes improve the patient experience and affect a facility's bottom line.

Paul Meade joins us once again for an in-depth conversation on patient flow mapping.

Host Myra Cherchio talks with Jane Shuman about the importance of patient flow, and discusses topics such as looking at office space, identifying “hot spots” like redundancies in forms and systems, setting up office teams, and scheduling.

Hospitals often struggle to manage the flow of patients through their intensive care units (ICUs) and the coronavirus pandemic has only exacerbated this issue. Jamie Nordhagen, Director of Capacity Management at University of Colorado Hospital, describes an advanced analytics tool that her team uses to identify when the hospital's ICU is nearing maximum capacity. This gives the team the opportunity to move patients to areas where the staff are less strained.

DDS And DMD Practice Owners Can Use FREE Yelp Features To Help Enhance And Improve The Google SEO And Online Public Relations. The Benefits Are Incredible All Around And The Yelp Review System Is Revered As Credible By The Modern Family. Have Questions Or Problems In Relation To Your Dental Practice Online Presence (Google, Website, […]

We’re in a series on evaluating your office, and today Dr. Shannon McMurtry discusses how patient flow can boost your profitability while providing better care for your patients. For more information about AMC, or to visit the Innate YouTube channel, visit www.amcfamily.com/innate. The post How to Increase Profitability through Efficient Patient Flow appeared first on Chiropractic Marketing, Management, and Coaching.

Establishing killer patient flow is part of the Dental A-Team’s 12 systems comprehensive success cycle, and in this episode, they’re teaching you how to get it done... Continue Reading...

Ash Patel discusses Patient Flow with Andrew Rosenthal, MD and Lindsay Pine of Modernizing Medicine.

June has a theme! That’s right, this month the Dental A-Team is ALL ABOUT patient flow; perfecting that contact with your patient every step of the way...Continue Reading...

Sean works in the healthcare industry as a Director of Patient Quality Experience at North York General Hospital in Toronto, Canada. We talk about Sean’s evolution into design thinking, how he dug deep and studied design, and how he felt that moving into this way of thinking was natural for him. Sean speaks of his career movement at North York General Hospital, how he integrates design into every aspect of the hospital, and Sean’s dream of creating a healthcare system that feels right to everyone. Show host: Dawan Stanford. Show Summary Sean has been working in healthcare for 25 years, and currently works at a large community hospital. The element he enjoys the most is the ability to positively impact people’s lives every day. He made his way into quality improvement and continued to move up the ladder to his current position.  His journey into design started with listening to a presentation from the Vice President of Innovation at Kaiser, who came to Sean’s hospital to give a talk about leveraging design and design thinking. Sean shifted his process to design thinking and started to integrate design thinking into his position with cancer research. In his Master’s program, he learned how to think about innovation and how to map out an innovation plan, then seeing where design fits into the project. We’ll talk about how to create a design thinking workshop, why people-centered innovation is now popular in healthcare, and how Sean believes healthcare can create a better future. Show Host: Dawan Stanford Listen in to learn: How to move towards human-centered care and the tools and methods to create design-centered solutions Why Sean found power in designing with people who weren’t in the healthcare field The foundational elements of healthcare and design Reasons why change and change management is complex in healthcare How design and design thinking have come to a critical mass in healthcare Our Guest’s Bio Sean is the Director of Quality, Patient- and Family-Centered Care and Patient Flow at North York General Hospital in Toronto, Canada. He holds a Master’s of Design degree from OCAD University in Toronto, with a research interest in how health systems are using design for innovation and improvement. He also teaches in the Design for Health program at OCAD and mentors many students through internships and studio courses at the hospital, advancing the organization's academic mandate while offering students real-life opportunities to hone their design skills and build their careers. Sean is passionate about the potential of people-centered innovation in healthcare, and he has led multiple design engagements over the last 10 years, spanning from the individual level to systems-level innovation. He is committed to advancing patient and community voices into health system transformation, and leveraging design as a critical enabler of building a brighter future for those living in our communities. Show Highlights  [02:00] Sean explains his transition from multiple healthcare roles to his current role of quality control. [04:37] He remembers the VP from Kaiser coming to speak at his workplace and how it sparked his interest in design. [05:48] Sean decides to pursue his Master’s in Design in Toronto, Canada. [08:03] He describes how coursework for his Master’s in Design shaped how he thinks about healthcare and design [10:13] How innovation is playing out in Sean’s current work. [15:06] Co-creating, co-designing, and co-exploring design solutions. [24:12] Advice Sean gives to designers who are about to apply service design inside a healthcare system. [26:15] The heart of the designer’s role in a healthcare system. [28:21] How to make the most out of making systems visible. [32:27] The importance of revealing causal loops inside a system. [34:23] What Sean learned from studying over 30 design labs inside healthcare organizations. Why these labs often fail. [40:45] How to contact Sean and his social media platforms.   Links Design Thinking 101 Fluid Hive Design Innovation Sean Malloy on Twitter Sean Malloy on LinkedIn  A Review of Design Labs as a Model for Healthcare Innovation by Sean Molloy North York General Hospital OCAD: Design for Health This is Service Design Doing Book Recommendation: Design for Care: Innovating Healthcare Experience by Peter Jones Book Recommendation: Thinking in Services: Encoding and Expressing Strategy through Design by Majid Iqbal Other Design Thinking 101 Episodes You Might Like Designer's Role in Healthcare & Public Health + Studio Thinking with Jess Roberts — DT101 E21 Nursing + Service Design + Healthcare Innovation with Brittany Merkle — DT101 E38 Healthcare Design Teams + Wellness + ScienceXDesign with Chris McCarthy — DT101 E24 ________________   Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan   Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps   Innovation Smart Start Webinar — Take your innovation projects from frantic to focused!

Sean works in the healthcare industry as a Director of Patient Quality Experience at North York General Hospital in Toronto, Canada. We talk about Sean's evolution into design thinking, how he dug deep and studied design, and how he felt that moving into this way of thinking was natural for him. Sean speaks of his career movement at North York General Hospital, how he integrates design into every aspect of the hospital, and Sean's dream of creating a healthcare system that feels right to everyone. Show host: Dawan Stanford. Show Summary Sean has been working in healthcare for 25 years, and currently works at a large community hospital. The element he enjoys the most is the ability to positively impact people's lives every day. He made his way into quality improvement and continued to move up the ladder to his current position.  His journey into design started with listening to a presentation from the Vice President of Innovation at Kaiser, who came to Sean's hospital to give a talk about leveraging design and design thinking. Sean shifted his process to design thinking and started to integrate design thinking into his position with cancer research. In his Master's program, he learned how to think about innovation and how to map out an innovation plan, then seeing where design fits into the project. We'll talk about how to create a design thinking workshop, why people-centered innovation is now popular in healthcare, and how Sean believes healthcare can create a better future. Show Host: Dawan Stanford Listen in to learn: How to move towards human-centered care and the tools and methods to create design-centered solutions Why Sean found power in designing with people who weren't in the healthcare field The foundational elements of healthcare and design Reasons why change and change management is complex in healthcare How design and design thinking have come to a critical mass in healthcare Our Guest's Bio Sean is the Director of Quality, Patient- and Family-Centered Care and Patient Flow at North York General Hospital in Toronto, Canada. He holds a Master's of Design degree from OCAD University in Toronto, with a research interest in how health systems are using design for innovation and improvement. He also teaches in the Design for Health program at OCAD and mentors many students through internships and studio courses at the hospital, advancing the organization's academic mandate while offering students real-life opportunities to hone their design skills and build their careers. Sean is passionate about the potential of people-centered innovation in healthcare, and he has led multiple design engagements over the last 10 years, spanning from the individual level to systems-level innovation. He is committed to advancing patient and community voices into health system transformation, and leveraging design as a critical enabler of building a brighter future for those living in our communities. Show Highlights  [02:00] Sean explains his transition from multiple healthcare roles to his current role of quality control. [04:37] He remembers the VP from Kaiser coming to speak at his workplace and how it sparked his interest in design. [05:48] Sean decides to pursue his Master's in Design in Toronto, Canada. [08:03] He describes how coursework for his Master's in Design shaped how he thinks about healthcare and design [10:13] How innovation is playing out in Sean's current work. [15:06] Co-creating, co-designing, and co-exploring design solutions. [24:12] Advice Sean gives to designers who are about to apply service design inside a healthcare system. [26:15] The heart of the designer's role in a healthcare system. [28:21] How to make the most out of making systems visible. [32:27] The importance of revealing causal loops inside a system. [34:23] What Sean learned from studying over 30 design labs inside healthcare organizations. Why these labs often fail. [40:45] How to contact Sean and his social media platforms.   Links Design Thinking 101 Fluid Hive Design Innovation Sean Malloy on Twitter Sean Malloy on LinkedIn  A Review of Design Labs as a Model for Healthcare Innovation by Sean Molloy North York General Hospital OCAD: Design for Health This is Service Design Doing Book Recommendation: Design for Care: Innovating Healthcare Experience by Peter Jones Book Recommendation: Thinking in Services: Encoding and Expressing Strategy through Design by Majid Iqbal Other Design Thinking 101 Episodes You Might Like Designer's Role in Healthcare & Public Health + Studio Thinking with Jess Roberts — DT101 E21 Nursing + Service Design + Healthcare Innovation with Brittany Merkle — DT101 E38 Healthcare Design Teams + Wellness + ScienceXDesign with Chris McCarthy — DT101 E24 ________________   Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan   Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps   Innovation Smart Start Webinar — Take your innovation projects from frantic to focused!

Hospital IQ experts and thought leaders discuss the effects that COVID-19 will have in a hospital before, during, and after the peak patient surge. Featuring: Shawn Sefton, VP of Client Operations & CNO Bryan Dickerson, Senior Director of Product, Workforce Shawn Melvin, Director of Product, Patient Flow

Hospital IQ's Executive Vice President of Technology, Tim Vasil, discusses how the COVID-19 has changed our Patient Flow and Workforce solutions and what our customers need from us to help work through this crisis.

Shawn Melvin, Hospital IQ's Director of Product Management, Patient Flow discusses how hospitals currently manage patient surges and how the Hospital IQ solution moves them to proactive decision making and management.

On today’s episode, we meet Jon Hickenlooper, an Operations Consultant for Patient Flow at Intermountain Healthcare in the Greater Salt Lake City Utah area. Intermountain is a 24 hospital system with more than 30 thousand employees. Jon talked to us recently at TeleTracking’s TeleCon 19 about using TeleTracking to study metrics and identify challenges within their organization. What you'll learn: • Implementing TeleTracking (1:03) • Working with data (2:45) • The Virtual Hospital concept (3:30)

In this episode, you'll discover... How to get 2 or 3 times as many patients out of your existing marketing campaigns, without any additional spendWhen people buy (and it's not exactly when you think)The secret weapon to maximizing your ROI on marketingJoin us on the Dental Marketing Secrets Podcast!

Imagine if there were a "Magic Phrase of Marketing..." a short easy sentence your team could learn in less than 30 seconds and deploy today... one sentence which could increase your new patient flow by as much as 15% per year. This Magic Phrase exists and will cost you absolutely nothing... Your team member, Jill, is on the phone with a new patient, Betty. Jill did a great job. Said all the right things and did so with a smile on her face and a delightfully positive attitude. She wraps up the call by thanking Betty for calling, reassuring her that she's going to love Dr. Smith and the entire team, and reconfirming the day, date and time. She even remembered to use Dr. Cialdini's principle of commitment and consistency in order to measurably increase the likelihood that Betty will call if she needs to change the appointment. BUT WAIT!  Add one more sentence and you will ADD 10% TO 15% MORE NEW PATIENTS this year and every year until the day you retire... Links in this Episode If your team uses a "New Patient Phone Slip" to ensure consistency when speaking with prospective new patients on the phone (and they should be using one!) be sure to add just one more question (revealed during this podcast) at the bottom and you will measurably increase your new patient flow. Gems Family members, if you’d like to view and/or copy my new patient phone slip, go to the members’ website, www.InsidersCircle.com  and enter New Patient Phone Slip into the search bar. www.GemsAreEasy.com/podcast  Forget about just trying to “survive…” If you want to thrive in the face of insurance PPO bullying, attract more new patients, hire and keep the best team members then Gems Insiders’ Circle is for you. If you want to work less while making (much) more money, enjoy all the benefits of Gems family membership with NO LONG-TERM commitment (Platinum membership is month-to-month). www.FreeGiftFromTom.com/podcast Get your FREE copy of my book, “Transform Your Dental Practice from CoalMine to GoldMine” (currently $16.97 on Amazon, but yours free as a Gems Podcast listener). PLUS, your FREE book order includes a FREE BONUS that could add $50,000 per year to your income.  FREE 30-minute LIVE one-on-one TEAM TRAINING on my Adult Fluoride Verbal Skills. Learn to achieve 80% acceptance PAID OUT OF POCKET with just SEVEN SIMPLE SENTENCES! Magic Gem Adds More New Patients Undiagnosed high blood pressure of which the patient is entirely unaware, can lead to a stroke or heart attack in unsuspecting hypertensives. Undiagnosed periodontal disease can cause bone loss, tooth loss, and worse, systemic infection which can lead to serious medical complications. What does that have to do with new patient flow? A LOT. You may not be risking your health, but you are most certainly risking your wealth. Most dentists are unaware that 26.7% of your prospective new patients call your office when you are unable to pick up the phone. After looking at data from over 100,000 inbound calls to dental practices, I found more than 1/4 of your prospective new patients were calling before work, nights, weekends, holidays and even while you were open but your team was straight out busy… and unable to answer one more line. How much do you lose when you miss one new patient call? The average new patient in a general dental practice spends $4,800 (ALV or "Average Lifetime Value"). If you only missed one new patient per month, you're losing $57,600.00 per year. Sadly, most practices are missing out on multiples of that. The good news is that my Ultimate Phone Concierge (UPC) PHONE SCHEDULING TEAM can step in and answer the calls your in-office team is currently missing, early morning, after work, nights, weekends, holidays and more. Because that's all my team does, we have a (much) higher prospect on the phone to new patient in your chair close rate than even your most excellent team members. I'm SO CONFIDENT you'll LOVE your phone concierge that I'll do it for FREE... If you've never experienced UPC before, try Ultimate Phone Concierge for 30 days. We'll take ALL the risk, you take NONE. If you're not thrilled with our service let us know after 30 days and we'll refund every penny you paid. Of course, you'll keep the new patients we scheduled during the times your team couldn't answer! To be clear, we are not an answering service!  Our primary focus is SCHEDULING NEW PATIENTS who call when YOU can’t or won’t answer your phones. This special 30-day ZERO RISK full money back Ultimate Phone Concierge offer is available only to the first 97 dentists who email with the subject, Phone Concierge 30 days, zero-risk…  with the subject, Phone Concierge 30 days, zero-risk. Then, in the body of the email, just mention that you heard about The Ultimate Phone Concierge on my podcast, episode 14. Looking forward to helping you add more new patients, grow your practice and your revenues, have a little more fun and make a lot more money!

Learn from Catherine's 40+ years as marketing and business advisor for top aesthetic practices around the world: • Get high-quality leads! • Marketing pitfalls and avoidance! • Turn leads into patients and much more!   FREE practice-building content: http://bit.ly/FreeStuffFromCatherine FREE advice call with Catherine: http://bit.ly/FreeCallWithCatherine Episode transcript:  http://bit.ly/BeautyAndTheBiz

Learn Catherine's pro-tips from her 40+ years as marketing and business guru for top aesthetic practices around the world. In this Episode of Beauty and the Biz: Learn how to get your consults into the door without any bad surprises! Glean only the best consults from your pool of prospects! Get them to say yes! How to capitalize on existing patients while profiting from new ones!  Click to Schedule a FREE call with Catherine and learn how she can take your practice to the next level   Click to get FREE practice-building content for surgeons and staff   Click for the Complete transcript  

Adam McWethy, co author of “Case Acceptance in the Modern Dental Practice” shares with us some of his best tips for case acceptance.   In this interview, you will hear:   Does your practice actually need more new patients? How to assess if there is undiagnosed treatment in your current patient pool. Want to increase your case acceptance? Focus on educating your patients Setting expectations for new and existing patients about your office. How better dentistry can lead to a successful FFS practice       Do you have a FFS practice? Would you like to be interviewed? Fill out the FFS Stories request form here: https://goo.gl/forms/7TaUF9Nqi49l1RFF2     Episode resources:   Dental Membership Direct www.dentalmembershipdirect.com Dental Financing Direct www.dentalfinancingdirect.com Dental Membership Master Course with Dr. Chris Phelps www.membershipmastercourse.com

Recorded on 27 March 2019 during Ecosystem 18 at Haydock Park Racecourse . Helen Birley, Clinical Lead for the Coordination Centre at the Countess of Chester Hospital NHS Foundation Trust, talks about how the experience of an elderly patient who had a 106-day hospital stay prompted a review that led to the development of the coordination centre. This ‘air traffic control’ system uses teletracking to allow managers to know where patients are at all times and aims at maximum operational transparency. Ecosystem 18 was part of a series of events promoting digital health innovation in healthcare, run by the Innovation Agency, the Academic Health Science Network for the North West Coast.

In this episode we will be looking at the various aspects and important elements to patient flow.Show notes are available to view and download at www.thehearingaidpodcasts.org.uk for more detail and curriculum mapping against Foundation, CMT, GPVTS, Geriatric Registrar, ANP and NHS Knowledge Skills Framework (KSF) programmes.Presented by: Dr Iain Wilkinson and Dr Aoife Lillis.Contributions from: The Surrey and Sussex Healthcare Team... Angela Stephenson (Chief Operating Officer), Dr Ed Cetti (Medical Director) Dr Ben Mearns (Chief of Medicine), Daniel Woosey - PAR

On today’s episode, TeleTracking’s Susan McLaughlin chats with Patient Flow specialists from Virginia Commonwealth University Health. Kelley Barry is Senior Clinical Applications Analyst and Lynn Goodloe is the Director of Patient Flow. VCU Health has been doing groundbreaking work with care progression indicators and was recently awarded the HIMSS Davies Award of Excellence for outstanding achievement of organizations that have utilized health information technology to improve patient outcomes and value. What you'll learn: • Subject Matter Expert (SME) Group (1:10) • Care Progression Indicators Improving Communication (5:21) • Automating the Discharging Planning Process (6:58) • How to Sustain the Success (9:45)

On today’s episode of the Patient Flow Podcast, we meet Kim Jefferson, the recipient of the second annual Daisy Award for Extraordinary Nurse in Patient Flow. Kim works for the Swedish Medical Center in Englewood, Colorado. What you'll learn in today's episode: • Passion for nursing (2:28) • Developing an award-winning patient flow process (4:40) • "Ready for the Next Patient" campaign (10:10) • Life-changing results (11:00)

First Healthcare Compliance hosts Wendy Stirnkorb, President & CEO of Stirnkorb Consulting, LLC for an interactive discussion on “Scanning the Unscannable: Improving Patient Flow in MRI.” Let's Slay the Myth that MRI safety practices come at the expense of throughput. What if there were a better way to provide safe MR imaging to patients, in The post Scanning the Unscannable: Improving Patient Flow in MRI appeared first on First Healthcare Compliance.

Harold Meredith has been in exclusively in the dental field helping Dentist’s to manage and market their practices since 1990. He has visited over 5,000 dental offices in North America.   http://dentalmarketers.com/

Angus spent more than a decade in sales and marketing with dentists, physicians, and vets after obtaining his Master’s in marketing from the University of Southern Queensland....Continue Reading...

In this episode of BUZZ, we chat with Amber and Matt from Podium on the importance of "Near Me" searches for your Dental Practice. Text Messaging, Google Reviews and Micro-Moments with your patients is hugely important. This in-depth conversation covers a ton of Game-Changing topics! To submit topics you’d like covered on future episodes, kindly drop us a note and we’ll be sure to do. Thanks for watching! http://www.buzz.dental info@dentainment.com http://www.dentainment.com Dentainment is a Leading Digital Marketing Agency for the Dental Community. We focus on Strategy, Implementation, Design, and New Patient Flow. Relationship-Based with every client! Striving to make your Dental Practice or Company the most successful possible. Learn more about our sponsor Podium! Build Brand Trust Through Patient Reviews http://www.podium.com/buzz SEE IT IN ACTION

Let's start by stating the obvious: it sucks to wait 24 hours or more on a stretcher in an emergency department hallway waiting for a real hospital bed. It's sad and frustrating to have a couple of blog readers from Canada send me this story from Quebec: Quebec wants 24-hour cap for patients waiting on stretchers in ERs Barrette says there would be consequences for hospital staff, doctors who don't comply I think there's agreement that waiting 24 hours, 12 hours, or four hours for a bed after an admission is a problem. That's a problem worth working on. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/lean-blog-audio/support

We’re thrilled to have Chad Madden, MSPT, successful private practice clinic owner at Madden Physical Therapy join us for a second podcast.  Over the years, Madden has implemented a number of things to enhance his clinic’s growth and is now sharing that information in a bootcamp designed for physical therapists and their staff. Attendees at the upcoming [...]

On today's episode of The Patient Flow Podcast, we meet Brittany LIndsey, Director of Patient Flow at UAB Medicine in Birmingham, Alabama. Listen as she tells TeleTracking's Susan McLaughlin about he steps they have taken to successfully implement a patient flow strategy at UAB.

Eric Rosow serves as CEO of Diameter Health.  He has more than 25 years of experience in healthcare technology, new venture creation and executive management. Prior to co-founding Diameter Health, Eric served as the VP and General Manager of the Patient Flow business unit for Eclipsys and Allscripts. Preceding that, Eric was the Chairman and Chief Executive Officer of Premise, a company he co-founded and led through its sale to Eclipsys. Before founding Premise, Eric was the Director of Biomedical Engineering at Hartford Hospital. Eric is passionate about building high performance entrepreneurial teams that challenge the status quo and create disruptive, yet pragmatic healthcare IT innovations. A native of Avon, CT, Eric earned a BS in Mechanical Engineering at Trinity College, and a MS in Biomedical Engineering from the Hartford Graduate Center/Rensselaer in Hartford. He holds several patents and has authored more than 50 academic papers, several book chapters and a textbook on virtual bioinstrumentation. At the community level, as a former member of the U.S. National Rowing Team and an active Masters rower, Eric volunteers as a varsity crew coach for the Avon High School Rowing Program, which he helped co-found in 2007. He is also an active participant in the Pan Mass Challenge, an annual bike-a-thon that raises money for life-saving cancer research and treatment. Contact info: email:  erosow@diameterhealth.com LinkedIn:  https://www.linkedin.com/in/eric-rosow-5aa843/ Twitter:  https://twitter.com/erosow 00:00 Eric's intention when he began his start-up. 03:25 The big Data Analytics players in the industry right now. 07:00 “Can you identify that across all these different environments?” 07:30 Leveraging and improving Interoperability and turning it into Semantic Interoperability. 09:20 The ability to unify, to duplicate, to enrich, and provide a common single data set with Clinical Concepts. 11:50 Incorrect Data vs. Incorrect Syntax or Vocabulary. 12:30 A fatal Semantic Interoperability error. 14:00 Eric discusses EMPI functionality from Diameter Health's Normalization Engine called ‘Fusion. 17:30 Adding Claims Data. 18:15 Turning Clinical Data into something a Physician can trust. 19:45 Diameter Health's Super CCD. 20:00 Diameter Health's partnership with the Physician-led HIE, Kansas Health Information Network. 23:00 “We really endeavor to provide a single screen, that provides a single, normalized view of each of the sections from that normalized set of CCDs for that patient, for that encounter.” 27:45 You can find out more information at diameterhealth.com. 28:00 Why ‘Diameter'.

On today's episode of the Patient Flow Podcast, Lee Wallace, Director of Patient Flow at McLeod Health System in South Carolina tells us about his start as a paramedic and his first hand knowledge of the importance of getting patients in the right place as quickly as possible.

My guest for Episode #274 of the podcast is Jay Arthur, author of Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition. To me, "Lean Sigma" is often a controversial topic... not because anything is wrong with Six Sigma. Six Sigma methods can be very compatible with a Lean culture. But, "Lean Sigma" books and trainers (including Jay), paint a picture that says Lean is only about speed or efficiency and that Six Sigma is the method to improve quality. He says pretty directly in his book that Lean helps fix all of the types of waste... except for the waste of defects. He says Six Sigma is used to address defects. That's silly. I challenge Jay a bit about this in the podcast, and I'd like to remind the listeners that Lean and the Toyota Production System are about flow AND quality. Lean and quality go hand in hand. Lean methods and mindsets can very directly improve quality. So, I disagree with him on that point, but there are many good points in his book about not overcomplicating Lean or Six Sigma -- that the goal is results (and I'd add "developing people"). You can read more about Jay and his bio here.

ON TODAY’S EPISODE OF THE PATIENT FLOW PODCAST, TELETRACKINGS’ SUSAN MCLAUGHLIN CHATS WITH JODI EISENBERG, SENIOR DIRECTOR OF ACCREDITATION EDUCATION SERVICES WITH VIZIENT ABOUT NEW REGULATIONS AND REQUIREMENTS IMPACTING PATIENT FLOW

On today's episode, we learn about a dynamic recognition program called The Daisy Foundation. Executive Direct Cindy Sweeney and past recipient Julie Atkins discuss the importance of recognition in the workplace.

www.mybreakthrough.com Break Through the Insanity with Mark Sanna and Breakthrough Coaching. The definition of insanity is doing the same thing over again and expecting a different result. Embrace positive change in your business and your life with inspiration from Breakthrough Coaching. You’ll experience interviews with entrepreneurs discussing real-world strategies for making a lasting difference. We’ll teach you how to hire, manage and motivate your dream team to help manage your growth and help you take your business sustainably to the next level. You will learn how to build a marketing machine that will provide predictability and stability to the income your business generates. Not only that, you’ll know how to apply the step-by-step processes to convert them into raving fans. Most importantly, success is what success does…you’ll have the opportunity to get inside the heads of the most successful entrepreneurs in no-holds-barred Q&A sessions. Without the hype, without the fluff and without the spin you’ll learn the skills that you need to succeed in business today. Think you can skip this podcast? That’s Insane!  

Welcome to another episode of The Dentalpreneur. On today’s show we’re talking with Charles Crawford. Charles is the young co-owner of the booming internet marketing company Crawford and O’Brien. He graduated ASU with his bachelor’s degree, where he majored in finance, and is a wiz in SEO (Search Engine Optimization) and organic search ratings. In […] The post 004: Charles Crawford – How to Increase New Patient Flow and Revenue Via SEO, PPC, and Social Media. appeared first on Dental Success Institute Blog.

Mark Graban, MS MBA, author of the books Lean Hospitals, Healthcare Kaizen, and The Executive Guide to Healthcare Kaizen, interviews Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee. In part two of this episode, Mr. Graban and Dr. Guarisco discuss solutions to address this difficult area of management and implications for the ED. They outline queuing theory, the concept of variance, and the split-flow model. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO.

Mark Graban, MS MBA, author of the books Lean Hospitals, Healthcare Kaizen, and The Executive Guide to Healthcare Kaizen, interviews Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee. In part one of this episode, Mr. Graban and Dr. Guarisco discuss reasons for emergency department difficulties with throughput & patient flow and outline the critical drivers for improving the ED. They outline a conceptual breakdown of the ED and creating an agenda for change. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO.

Mark Graban, MS MBA, author of the books Lean Hospitals, Healthcare Kaizen, and The Executive Guide to Healthcare Kaizen, interviews Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee. In part two of this episode, Mr. Graban and Dr. Guarisco discuss solutions to address this difficult area of management and implications for the ED. They outline queuing theory, the concept of variance, and the split-flow model. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO.

Mark Graban, MS MBA, author of the books Lean Hospitals, Healthcare Kaizen, and The Executive Guide to Healthcare Kaizen, interviews Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee. In part one of this episode, Mr. Graban and Dr. Guarisco discuss reasons for emergency department difficulties with throughput & patient flow and outline the critical drivers for improving the ED. They outline a conceptual breakdown of the ED and creating an agenda for change. Intro music by SaReGaMa, 'Sky is the Limit,' from the album 'Sky is the Limit,' powered by JAMENDO.

Guest: Elizabeth Woodcock, MBA Host: Larry Kaskel, MD How do patients, healthcare professionals and support staff move through your office? Is it efficient? Does it feel right? Does it improve patient satisfcation? Join host Larry Kaskel in a discussion with medical practice consultant, Elizabeth Woodcock share suggestions to optimize your patient flow.

Guest: Elizabeth Woodcock, MBA Host: Larry Kaskel, MD Dr. Larry Kaskel is joined by esteemed practice management author, Elizabeth Woodcock. Elizabeth discusses her latest book, Mastering Patient Flow. She will urge listeners to "attack the familiar" and "understand the PDCA cycle".

Guest: Elizabeth Woodcock, MBA Host: Larry Kaskel, MD Dr. Larry Kaskel is joined by esteemed practice management author, Elizabeth Woodcock. Tune in to hear about her latest book, Mastering Patient Flow. She will give great action steps regarding patient flow and she will depict the "Patient-Centered Practice of the Future".

Guest: Laurie Hyland Robertson Host: Larry Kaskel, MD What every practice needs to know in order to keep patient flow consistent without disrupting the mood of the practice.