Service Industry Success

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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.

Brian Harding


    • Jan 7, 2025 LATEST EPISODE
    • weekly NEW EPISODES
    • 20m AVG DURATION
    • 200 EPISODES

    Ivy Insights

    The Service Industry Success podcast hosted by Brian is an incredibly valuable resource for anyone in the service-based business industry. As a listener, I have found that Brian has a remarkable ability to break down complex concepts and make them easily understandable. His topics are well-organized, and he does an excellent job of explaining difficult ideas in a way that is digestible for his audience. Whether you are a seasoned business owner or just starting out, this podcast offers practical advice that can be applied to your own service-based business.

    One of the best aspects of this podcast is Brian's firsthand experience as a former business owner himself. It is refreshing to hear insights and advice from someone who has been through the ups and downs of running their own business. Brian's personal experiences add credibility to his teachings, making it easier for listeners to trust the information he provides. His perspective as someone who has faced the challenges of entrepreneurship adds depth to the discussions on this podcast.

    However, every podcast has its drawbacks, and The Service Industry Success podcast is no exception. While Brian excels at simplifying complex problems, there may be times where listeners with more advanced knowledge in certain areas might crave more in-depth discussions or analysis. This isn't necessarily a major flaw, but it's something to keep in mind if you are seeking highly specialized information for your particular industry niche.

    In conclusion, The Service Industry Success podcast is an invaluable resource packed with insightful advice and strategies for service-based businesses. Brian's expertise shines through in every episode, providing guidance based on his own personal experiences. If you're looking to learn from someone who has truly built a successful business from scratch and made a significant impact on both industries and individual lives, then this podcast is definitely worth subscribing to. Don't miss out on the opportunity to gain valuable knowledge and golden nuggets from Brian's expertise - I know I'm excited to continue listening!



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    Latest episodes from Service Industry Success

    200. Revamping or Starting Your Business Development Plan, Part Five

    Play Episode Listen Later Jan 7, 2025 17:13


    Is it time to boost your company's revenue by going after commercial customers or getting your B2B Business Development plan back on track?Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.In part five of this five-part series, we are going to talk about activity tracking.Check out Business TIPS!For less than $100 per month you can get immediate answers to questions you have about how to improve your business development or B2B revenue growth plan, process, or team.Learn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    199. Starting or Revamping a Business Development Plan, Part Four

    Play Episode Listen Later Dec 31, 2024 17:37


    Is it time to boost your company's revenue by going after commercial customers or getting your B2B Business Development plan back on track?Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.In part four of this five-part series, we are going to get even more clear on our messaging.Check out Business TIPS!For less than $100 per month you can get immediate answers to questions you have about how to improve your business development or B2B revenue growth plan, process, or team.Learn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    198. Starting or Revamping your B2B Business Development Plan, Part Three

    Play Episode Listen Later Dec 24, 2024 21:23


    Is it time to boost your company's revenue by going after commercial customers or getting your B2B Business Development plan back on track?Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.In part three of this five-part series, we are getting to arguably the most important of the topics we will cover – understanding and messaging.Check out Business TIPS!For less than $100 per month you can get immediate answers to questions you have about how to improve your business development or B2B revenue growth plan, process, or team.Learn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    197. Revamping or Starting a B2B Business Development Plan, Part Two

    Play Episode Listen Later Dec 17, 2024 22:01


    Is it time to boost your company's revenue by going after commercial customers or getting your B2B Business Development plan back on track?Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.In part two, of this five-part series, we are going to talk just a little more about planning before we actually get to any talk of sales.Check out Business TIPS!For less than $100 per month you can get immediate answers to questions you have about how to improve your business development or B2B revenue growth plan, process, or team.Learn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    196. Revamping or Starting a B2B Business Development Plan

    Play Episode Listen Later Dec 10, 2024 19:41


    Is it time to kick start or jump start your company's revenue by going after commercial customers or getting your B2B Business Development plan back on track?Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.Check out Business TIPS!For less than $100 per month you can get immediate answers to questions you have about how to improve your business development or B2B revenue growth plan, process, or team.Learn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    195. The Three Types of Obstacles Business Owners Must be Able to Identify and Overcome

    Play Episode Listen Later Dec 3, 2024 17:03


    Chasing our dreams and building a business has many obstacles.Many of those obstacles can be put into three distinct categories.This week, we'll identify what those categories are, and how to overcome each.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    194. Leadership Development, Part Five

    Play Episode Listen Later Nov 26, 2024 17:39


    Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.This is part five of a five-part series on how to develop up and coming leaders.Tune in and I'll share another step to address early on that has proven to work well for me when developing leaders to make solid decisions I can trust.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    193. Leadership Development, Part Four

    Play Episode Listen Later Nov 16, 2024 19:25


    Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.This is part four of a five-part series on how to develop up and coming leaders.Tune in and I'll share another step to address early on that has proven to work well for me when developing leaders to make solid decisions I can trust.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    192. Leadership Development, Part Three

    Play Episode Listen Later Nov 12, 2024 14:11


    Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.This is part three of a five-part series on how to develop up and coming leaders.Tune in and I'll share another step to address early on that has proven to work well for me when developing leaders to make solid decisions I can trust.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    191. A Good Second Step For Developing Leaders

    Play Episode Listen Later Nov 5, 2024 15:09


    Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.This is part two of a five-part series on how to develop up and coming leaders.Tune in and I'll share a second step that has proven to work well for me to develop leaders that make solid decisions I can trust.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    190. A Good First Step For Developing Leaders

    Play Episode Listen Later Oct 29, 2024 16:05


    Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.This is part one of a five-part series on how to develop up and coming leaders.Tune in and I'll share a first step that has proven to work well for me to develop leaders that make solid decisions I can trust.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    189. My Only Two Criteria for Keeping and Employee

    Play Episode Listen Later Oct 22, 2024 12:32


    It's painful to have an employee we are on the fence about.The decision we make about whether or not to keep them impacts a wide range or areas.And there are serious consequences to getting this right or wrongTune in and I'll share my only two criteria for deciding if a person should be on our team.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    188. Verifying and Getting Buy-In About What Our Customers Really Want

    Play Episode Listen Later Oct 15, 2024 20:52


    Gaining true understanding of what our customers really want, not just what they need, can be hard – especially in the beginning.Then, once we do know what they truly want, getting our team to focus on the actions that deliver that experience is a whole new challenge.In this episode, I talk about a way to confirm what our customers really care about and provide a tool that will help keep our teams mindful of how our customer assesses our performance overall.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    187. A Case Study on Focusing on the Wrong Kind of Revenue

    Play Episode Listen Later Oct 8, 2024 16:33


    Signs of economic weakness are now consistently showing up.This is going to require many of us to make difficult decisions, especially about the kinds of revenue we are going to focus on.This week, I'm going to share a story of a company who did this wrong in my opinion as an illustration for all of us of what not to do.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    186. Appreciation, Motivation, and Compensation

    Play Episode Listen Later Oct 1, 2024 16:41


    The root cause of many problems we have with employees is not about how well they execute or perform their daily tasksIt's more often about them taking responsibility for seeing through a desired outcome.Tune in and I'll explain how I think we often address this incorrectly as well as how we solved this problem in my own company.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    185. Establishing Your Training Meeting Routine

    Play Episode Listen Later Sep 24, 2024 21:39


    Knowing what a "successful" meeting looks like is hard for people who don't have a history of holding or participating in meetings they would consider worth the investment.In this episode, I cover three items that will contribute to having meetings that result in willing participation, as well as active problem diagnosis and solving.If you're not sure how have regular, productive, enjoyable meetings for your team, this is for you!Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    184. Training Guidelines, Tips, and Suggestions - Part Six

    Play Episode Listen Later Sep 17, 2024 20:26


    Training is crucial for performance, improvement, and consistency. It's also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don't see meaningful results from training, it can cause tremendous frustration.In this 6-part series – of which this is part six –  I'm sharing the guidelines for training I've established for myself after many years of learning what works and what doesn't.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    183. Training Guidelines, Tips, and Suggestions - Part Five

    Play Episode Listen Later Sep 10, 2024 19:18


    Training is crucial for performance, improvement, and consistency. It's also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don't see meaningful results from training, it can cause tremendous frustration.In this 6-part series – of which this is part five –  I'm sharing the guidelines for training I've established for myself after many years of learning what works and what doesn't.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    182. Training Guidelines, Tips, and Suggestions - Part Four

    Play Episode Listen Later Sep 3, 2024 18:25


    Training is crucial for performance, improvement, and consistency. It's also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don't see meaningful results from training, it can cause tremendous frustration.In this 6-part series – of which this is part four –  I'm sharing the guidelines for training I've established for myself after many years of learning what works and what doesn't.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    181. Training Guidelines, Tips, and Suggestions - Part Three

    Play Episode Listen Later Aug 27, 2024 18:29


    Training is crucial for performance, improvement, and consistency. It's also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don't see meaningful results from training, it can cause tremendous frustration.In this 6-part series – of which this is part three –  I'm sharing the guidelines for training I've established for myself after many years of learning what works and what doesn't.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    180. Training Guidelines, Tips, and Suggestions - Part Two

    Play Episode Listen Later Aug 20, 2024 14:07


    Training is crucial for performance, improvement, and cohesiveness. It's also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don't see meaningful results from training, it can cause tremendous frustration.In this 6-part series – of which this is part two –  I'm sharing the guidelines for training I've established for myself after many years of learning what works and what doesn't.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    179. Training Guidelines, Tips, and Suggestions - Part One

    Play Episode Listen Later Aug 13, 2024 16:32


    Training is crucial for performance, improvement, and cohesiveness. It's also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don't see meaningful results from training, it can cause tremendous frustrations.In this 6-part series, I'm going to share the guidelines for training I've established for myself after many years of learning what works and what doesn't.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    178. A Case Study of Knowing What Our Customers Really Want

    Play Episode Listen Later Aug 6, 2024 13:00


    Recently I was at a bowling alley for a very large business networking event.The owner of that bowling alley perfectly demonstrated the clarity and understanding of his customers that is hard for many of us to attain.Tune in and I'll share why this is a great example for all of us to follow.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    177. Is it Time to Consider Staffing Upgrades?

    Play Episode Listen Later Jul 30, 2024 12:56


    Many industries have noticed demand softening over the last several months. So it might seem silly to be talking about hiring.But could this be a good time to look for people who would be a better fit in certain roles?Tune in and I'll explain what I mean!Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    176. Why Our Managers and Supervisors Often Fail

    Play Episode Listen Later Jul 23, 2024 19:07


    You can't build a sizable company alone.You need capable leaders to help you reach goals, meet expectations, improve, and address issues.But not all the people we promote or hire to leadership roles succeed. Today, I share why I they most often fail, and how we can prevent that failure.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    175. How Many Procedures Should My Company Have?

    Play Episode Listen Later Jul 16, 2024 21:08


    Anyone who has read a business book since 1992 knows that we need to document how we do things – for a wide variety of good reasons.But how many procedures is the right amount for your company?Tune in and I'll share some things I've learned with you.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    174. How Can We Better Manage Customer Relationships?

    Play Episode Listen Later Jul 9, 2024 20:18


    It could be said that our success and fate will largely be determined by how well we manage our customer relationships.So how can we get better at this?Tune in and I'll share some ideas that worked for us.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    173. How do I Address Conflict Within My Team?

    Play Episode Listen Later Jul 2, 2024 18:05


    If you're going to have employees, eventually there will be conflict between them.How should we address, resolve, and reduce the frequency of those distractions?Stay tuned and I'll share some tips that worked for me.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    172. A Key to Determining When the Team 'Gets it'

    Play Episode Listen Later Jun 25, 2024 19:57


    Many hours can be seemingly wasted trying to drive home the same point, over and over again.It can be frustrating and maddening for us – especially when the problem persists, whether it be days or weeks later, or just a few hours.Why do we have problems with things that we know we've covered in depth before?More importantly, how do we overcome this once and for all?Tune in and I'll share a method that I believe saved me much time and frustration.For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    171. Getting Genuine Buy-in on Customer Service Expectations

    Play Episode Listen Later Jun 18, 2024 14:07


    Sometimes it's harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do.We talk about how we must do this or that thing because it's critical to providing the experience we want for our valued customers.But there are challenges with getting a team of people to truly take these things - not related to the technical work we do - as seriously as they do the things that highlight their expertise.Today I'll share one of my favorite ways to get real buy in on doing the things we must do well, and have nothing to do with the technical work we perform. Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    170. How Can I Make Sure My Business is Scalable?

    Play Episode Listen Later Jun 11, 2024 22:20


    Dan writes in and asks “How can I ensure my business is scalable?”While there are many ways to answer this, I'm going to focus on the 3 things that I think were the biggest reasons our business scaled so fast and so well.Tune in to hear what they are!Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    169. Three Priorities We Must Sacrifice to Grow

    Play Episode Listen Later Jun 4, 2024 17:26


    By default, we want it all.All the time… All the money… The comfort, simplicity, and ease…And especially all the growth!But, there are many periods of time in which we must choose what we really want because aiming for everything will result in us getting none of the things.This week, I'll cover three critical examplesCheck out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    168. A Basic, Three-Step Manager Training Process

    Play Episode Listen Later May 28, 2024 21:44


    We need to put good managers, leaders, and decision-makers in place to build a business that doesn't require us to oversee every import decision, or drive every critical behavior.But how do we teach people we put into leadership roles to do well at the things we will ask of them.In this episode, I share a simple, three-step process that is a fundamental part of how I teach leaders to do leadership.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    167. The Exact Moment I Knew We Were Going to Crush it

    Play Episode Listen Later May 21, 2024 18:56


    As entrepreneurs and business leaders, we are much more likely to have massive concerns of failure than we are to huge amounts of confidence that our success will exceed our wildest dreams.For me, there was one moment that I knew that was exactly what was going to happen for us and our company.Tune in and I'll tell you about that moment and how it can help you with your team.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more about Business TIPS at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    166. What are the Best Practices for Talent Acquisition and Retention?

    Play Episode Listen Later May 14, 2024 19:53


    As talent availability is beginning to open up a little bit, it's time to start thinking about how we will go get - and keep – the talented employees that will help us succeed.Tune in to see what has worked for me and those I help.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    165. How Can We Improve Our Operational Efficiency?

    Play Episode Listen Later May 7, 2024 19:50


    We all want more efficiency. But it can be so elusive!This week I'll explain what I think the obstacles are, and then stay tuned to hear what I did to gain real efficiency after struggling for way too long.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    164. What are Effective Methods for Conducting Competitor Analysis?

    Play Episode Listen Later Apr 30, 2024 24:11


    A listener, named Chris wrote me and asked “What are effective methods for conducting competitor analysis?”Tune in and you'll hear my answerCheck out Brian's new group - where for less than $100 per month (with no commitment or contracts) you can ask any question you have about how to improve your business, your growth, your team, your processes, or your profitability - at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    163. A Case Study on How Not to Handle the Frustration of Rising Wages

    Play Episode Listen Later Apr 23, 2024 19:07


    It's been hard to stay on top of wage increases and employee expectations the last few years.Knowing when to grant wage increases and when to say no has been challenging.Talented employees are hard to find… And… There is a finite amount we can spend on wages and still be profitable.It can be frustrating. Very frustrating.Here's a case study on how not to handle it.Check out Brian's new group at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    162. What are Some Tips When Promoting a New Supervisor or Manager?

    Play Episode Listen Later Apr 16, 2024 21:08


    Promoting a supervisor is an amazing time. It's can really be exciting.And, sometimes, there is also a steep learning curve – which is not so awesome for everyone.Luckily many of the problems we are likely to face are predictable and avoidable.Tune in and I'll share some common problems to get out in front of when promoting a new manager or supervisor.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "group" in the subject.We will send you back the Zoom link so you can join us on our next call.Get more at: www.serviceindustrysuccess.com

    161. How Can We Develop a Stronger Company Culture?

    Play Episode Listen Later Apr 9, 2024 17:57


    One of the most common questions I hear when people find out what I do for a living is “How can we develop a stronger company culture?"Tune in and I'll share how I typically answer.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call.Get more at: https://www.serviceindustrysuccess.com

    160. Us Against the Solution Box

    Play Episode Listen Later Apr 2, 2024 19:15


    How did I make sure I was focused on the parts of my customers' journey I thought could make the most impact on sales, retention, and word-of-mouth advertising?I competed against the “Solution Box”.What is the solution box?Tune in to find out!To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call.Get more at: https://www.serviceindustrysuccess.com

    159. How Can I Define My Company's Competitive Advantage?

    Play Episode Listen Later Mar 26, 2024 23:48


    You know your company is great.And you want potential customers and referral sources to know too.But it's not easy to put your greatness into words.Why is that?More importantly, how do we overcome it?Tune in and I'll tell you what worked for me.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call.Get more at: https://www.serviceindustrysuccess.com

    158. How Can I Better Understand My Target Market?

    Play Episode Listen Later Mar 19, 2024 23:46


    It's almost impossible to articulate how hard our lives are when we don't understand our clients.And, once we truly understand customers, and potential customers, our lives are profoundly easier in ways that are unimaginable before we have that clarity.Tune in to hear how we can gain the understanding that makes everything fall into place.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call.Get more at: https://www.serviceindustrysuccess.com/

    157. The Gift That Keeps on Giving

    Play Episode Listen Later Mar 12, 2024 14:06


    This week we are going to talk about quitting – or rather not quitting.I share a couple of statistics about podcasting that will blow your mind, and then of course we'll talk about how that relates to you and your business.Tune in to see what I mean!Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth challenges you face at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    156. Perfect Procedures or Imperfect Processes?

    Play Episode Listen Later Mar 5, 2024 25:28


    Everyone knows we need to get our processes and procedures documented and in place.But there is a lot of confusion around this topic, from general understanding to specific applicationsIn this episode, I hope to clarify a few things that hold us back.Get more at: https://www.serviceindustrysuccess.com

    155. What Went Wrong, Not Who Did Wrong

    Play Episode Listen Later Feb 27, 2024 24:44


    Like you, I've seen, worked with – and for – some great bosses. I've also seen, worked with, and for, some that taught me about the kind of leader I don't want to be.Of course, there are several key distinctions between the two.Today we'll cover one that stands out to me, and which I can cite real-life benefits from paying particular attention to.Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth challenges you face at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

    154. Perhaps the Biggest Mechanical Growth and Scaling Restrictor

    Play Episode Listen Later Feb 20, 2024 18:39


    No doubt there are several reasons business leaders and owners are held back from growing their teams and companies.Today I'm going to talk about the critical reason that, mechanically, may be the most restrictive.Tune in to hear what I mean.To attend Brian's upcoming training, titled:The Secret to Getting Employees to Care Again A simple, step-by-step solution that will really get your team engaged (without changing their compensation), go to: www.employeesecrettraining.comGet more at: https://www.serviceindustrysuccess.com/

    153. When You're in Charge, How Will You be Held Accountable?

    Play Episode Listen Later Feb 13, 2024 20:41


    We spend the vast majority of our lives reporting to someone: parents, teachers, bosses, and even spouses.But, when you grow your company, you no longer have that person to make you do the things that must be done.Our commitment, engagement, and performance levels become self-directed.When that happens… Well… Results may vary.Tune in and I'll share how we can keep ourselves on task and on track when there is nobody else available to do so. To attend Brian's upcoming training, titled:The Secret to Getting Employees to Care AgainA simple, step-by-step solution that will really get your team engaged(without changing their compensation),go to: www.employeesecrettraining.comGet more at: https://www.serviceindustrysuccess.com

    152. The Top Three Reasons Most Training Doesn't Work

    Play Episode Listen Later Feb 6, 2024 21:37 Transcription Available


    Most business leaders and business owners feel like they spend a ridiculous amount of their time repeating the same things over and over.Simultaneously, those same business owners and leaders feel like they are not making progress on the embarrassing and costly problems and mistakes that consistently hamper progress.Today we'll dive in to the top 3 reasons that happens, and how to fix them.Get more at: https://www.serviceindustrysuccess.com If you want to come to the webinar mentioned in this episode, called "The Secret to Getting Employees to Care Again (without changing their compensation)," send Brian an email to hello@serviceindustrysuccess.com for upcoming dates and times.

    151. Questions to Answer Before Doing More Work on Your Procedures

    Play Episode Listen Later Jan 30, 2024 14:33


    For many, a major project ahead is getting processes and procedures in place and documented.This can be a daunting task.Today, I hope to make the work of documenting your processes and procedures a whole lot easier.Get more at: https://www.serviceindustrysuccess.com

    150. Do This so You Can Better Tell Your Story Later

    Play Episode Listen Later Jan 23, 2024 21:01


    One day you are going to want to tell your success story.Today, I'm going to share something I did which made remembering, appreciating, and telling my story a lot easier.And if you also do this, I promise your future self will thank you for it.Tune in to see what it is.Get more at: https://www.serviceindustrysuccess.com

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