Podcasts about auto repair

 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point's training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.00:00 Top Tier Service Advisor Insights08:01 Importance of Parts Deposit14:25 "Communication Challenges with Autism"20:58 Service Advisor Training Incident25:58 Messy Hotel Stay After Bar Visit32:35 "New CSR Training in NJ"38:33 "Shopware Inspection with 5 Cs"39:57 "Manual Workflow Explanation"45:15 Cost Breakdown of Diagnostic Tests50:37 Grocery Shopping Routine55:48 Spring Car Care Clinic Recap01:01:58 Faulty Inspection Uncovered

Looking for the best things to do in Montana this month? Local Events host Melissa Wells rounds up November's can't-miss happenings — from seeing David Sedaris live at the Wachholz College Center, to getting your winter stoke on with Warren Miller's Sno-Ciety, to shopping local at Christmas at the Fairgrounds. Plus: Ladies Night Out in Whitefish, Season of Soul 4.0, and more ways to enjoy life in the Flathead Valley. Don't miss the ultimate guide to Montana's November fun — straight from the Daily Inter Lake, Montana's independent newsroom. Discover more about all events mentioned in the episode at dailyinterlake.com/eventsA special thank you to the Artists and Craftsmen of the Flathead for sponsoring this episode. Get a head start on your holiday shopping and keep it local at Christmas at the Fairgrounds, November 28–30 at the Flathead County Fairgrounds in Kalispell. Browse gifts from 144 local artists and makers, grab a limited-edition Christmas Treasure Box supporting Logan Health Children's Hospital, and enjoy festive fun from wreath-making to Santa's mailbox. Admission is free — find all the details at https://acfmt.org/A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

In this episode of News Now from the Daily Inter Lake, reporter Taylor Inman takes a closer look at three major stories shaping northwest Montana. Geologists uncover Glacier National Park's billion-year-old history and its surprising connection to Australia. State officials approve a landmark conservation easement protecting more than 50,000 acres of forestland in the Cabinet Mountains. And the Whitefish Community Foundation celebrates a record-breaking year, awarding over $8 million to Flathead Valley nonprofits. Stay informed with the stories behind the headlines — from Montana's mountains to its communities.Read more of this week's stories: Evidence suggests Glacier Park may have been attached to Australia at one pointMontana Land Board adds 53K acres to conservation easement Great Fish fundraiser nets $8.1 million for local nonprofits Don't miss out on our coverage of the upcoming Nov. 6 election: Inside Flathead County Jail: The crisis behind the $105 million bondKalispell Mayoral Candidate Series: Sid DaoudKalispell Mayoral Candidate Series: Kisa DavisonKalispell Mayoral Candidate Series: Ryan HunterA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Kalispell mayoral candidate Ryan Hunter joins Taylor Inman of the Daily Inter Lake to discuss his vision for the city's future. From tackling affordable housing and public safety to improving infrastructure and downtown development, Hunter shares how his experience on the Kalispell City Council has shaped his approach to leadership. He also opens up about his love for the outdoors, live music, and what motivates him to continue serving his community. As the election nears, hear how Hunter plans to balance growth, livability, and sustainability while keeping Kalispell a place where families thrive.This interview is part of our Kalispell Mayoral Candidate Series — bringing local voices, ideas, and leadership visions straight to voters. Visit Hunter's official website for more on his platforms: hunter4kalispell.com Tune into interviews with the other two candidates: Sid Daoud (10/21) and Kisa Davison (10/22).Are you a Kalispell voter? Municipal ballots were mailed October 17 to registered voters. Eligible residents can confirm registration, find ballot return details, and learn about in-person voting options by visiting the Flathead County Election Department website. Want the latest updates on local elections? Visit dailyinterlake.com for the latest developments.Big thanks to our sponsor for these series of interviews, the Kalispell Grand Hotel! Since 1912, the Kalispell Grand has welcomed travelers to downtown Kalispell. A century of history echoes through its halls — from the original architecture to the stories of guests who made it their home away from home. Today, the tradition continues: historic charm meets modern comfort, steps from local shops, restaurants, and the beauty of Montana's Flathead Valley. Stay at the Kalispell Grand Hotel: https://kalispellgrand.com/A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Kalispell mayoral candidate Kisa Davison sits down with reporter Taylor Inman of the Daily Inter Lake to share her vision for the city's future — from housing affordability and public safety to downtown redevelopment and community connection. As a long-time business owner and community leader, Davison talks about her drive to serve, her hopes for Main Street, and the importance of fostering collaboration in local government. This episode also offers a personal side of Davison — her favorite coffee order, music picks, and the values she hopes to bring to City Hall.This interview is part of our Kalispell Mayoral Candidate Series — bringing local voices, ideas, and leadership visions straight to voters. Visit Davison's official website for more on her platforms: kisaforkalispell.com Tune into interviews with the other two candidates: Sid Daoud (10/21) and Ryan Hunter (10/23).Are you a Kalispell voter? Municipal ballots were mailed October 17 to registered voters. Eligible residents can confirm registration, find ballot return details, and learn about in-person voting options by visiting the Flathead County Election Department website. Want the latest updates on local elections? Visit dailyinterlake.com for the latest developments.Big thanks to our sponsor for these series of interviews, the Kalispell Grand Hotel! Since 1912, the Kalispell Grand has welcomed travelers to downtown Kalispell. A century of history echoes through its halls — from the original architecture to the stories of guests who made it their home away from home. Today, the tradition continues: historic charm meets modern comfort, steps from local shops, restaurants, and the beauty of Montana's Flathead Valley. Stay at the Kalispell Grand Hotel: https://kalispellgrand.com/A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

The Wrench in the Wallet: Car Repairs and Affordability in 2025 Are the costs of keeping your car running breaking your budget? This week on Wyce Thoughts, we dive into the staggering reality of car ownership affordability in 2025.We break down the data showing why the average repair bill has skyrocketed—from the complexity of modern sensors and high-tech parts to the rising cost of specialized labor.If a $1,000 fix makes you sweat, you're not alone.We share three proactive steps—from smart saving to becoming a meticulous maintenance planner to help you avoid financial crises, save money on major jobs, and choose a vehicle that won't crush your wallet in the years ahead.Don't let your car's check engine light turn into a financial emergency. Tune in for the wyce way to navigate 2025 auto expenses.Quench yor thirst the healthy way with Aspire Drinks and save 20% on your order from Wyce Thoughts!Save 20% HereWebsiteFollow on X Follow on YoutubeFollow  Purple Pit Studios on XQuench yor thirst the healthy way with Aspire Drinks and save 20% on your order from Wyce Thoughts!Save 20% Here

Kalispell City Council member Sid Daoud joins Taylor Inman of the Daily Inter Lake for a one-on-one interview ahead of the 2025 mayoral election. In this in-depth conversation, Daoud discusses his vision for Main Street revitalization, improving public safety and infrastructure, addressing affordable housing, and strengthening community-led solutions over government control. He shares personal stories from his time on the council, his military service, and why he believes the role of mayor is about one thing above all: listening to the people of Kalispell.This interview is part of our Kalispell Mayoral Candidate Series — bringing local voices, ideas, and leadership visions straight to voters. Visit Daoud's official website for more on his platforms: libertysid.com Tune into interviews with the other two candidates: Kisa Davison (10/22) and Ryan Hunter (10/23).Are you a Kalispell voter? Municipal ballots were mailed October 17 to registered voters. Eligible residents can confirm registration, find ballot return details, and learn about in-person voting options by visiting the Flathead County Election Department website. Want the latest updates on local elections? Visit dailyinterlake.com for the latest developments.Big thanks to our sponsor for these series of interviews, the Kalispell Grand Hotel! Since 1912, the Kalispell Grand has welcomed travelers to downtown Kalispell. A century of history echoes through its halls — from the original architecture to the stories of guests who made it their home away from home. Today, the tradition continues: historic charm meets modern comfort, steps from local shops, restaurants, and the beauty of Montana's Flathead Valley. Stay at the Kalispell Grand Hotel: https://kalispellgrand.com/A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Ken Miller, owner of 821 Collision and president of AASP New Jersey. Ken outlines the ongoing challenges faced in the collision repair industry, stressing the relentless pressure from insurance companies and their impact on repair quality. He shares a chilling story about uncovering dangerously incomplete repairs on a nearly new vehicle, emphasizing the importance of thorough inspections and documentation. The conversation also explores the increasing overlap between collision and mechanical shops, driven by the complexities of ADAS systems and the need for greater collaboration and education in both fields.00:00 Insurance Challenges Undermine Auto Repair05:09 Tampered Seat Belt System Detected08:00 Post-Collision Inspection Basics12:45 Car Repair Struggles and Inspections13:26 Car Imperfections and Concerns16:43 Professional Responsibility Irrefutable20:29 Insurers' Auto Settlement Practices24:50 Researching Title 17 Regulations28:22 CEO-Employee Pay Gap Concerns32:29 Dispute Over $40K Repairs36:36 Calibration and Liability in Auto Repairs40:22 Reluctance in Auto Repair Challenges42:08 Insurance Companies' Calibration Dispute46:44 Licensure Tied to I-CAR Accreditation50:01 "Advanced Auto Tools Misjudged"51:44 Challenges in Training and Labor Rates55:46 Expanding Mechanical Team in NJ58:14 Enhancing Mechanical Show Value

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am ...

In this week's News Now, host Taylor Inman recaps northwest Montana's top headlines — from a Kalispell man facing charges after a property damage incident to early snow prompting seasonal closures in Glacier National Park. Plus, Whitefish Mountain Resort gets ready for winter with new technology, improved grooming equipment, and expanded cell service ahead of ski season.Read more from this week's stories: Kalispell vandalism suspect taken into custody with less than lethal projectilesSnow closes alpine section of Glacier National Park's Going-to-Sun Road, likely for the seasonCell service, snowmaking get boost at Whitefish Mountain ResortA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Tonnika Haynes, second-generation shop owner of Brown's Automotive in Chapel Hill. Tonnika shares the inspiring story of her family's legacy in the automotive industry, detailing her journey from growing up in her father's body shop to taking over the business and navigating the challenges of shop ownership. The conversation covers the importance of maintaining strong core values and community involvement, the lessons learned from previous generations, and Tonnika's commitment to supporting the next wave of automotive professionals.00:00 Untold Story of Inspiration06:28 Reflecting on Parental Work-Life Balance15:27 Realization: "I'm Owed Nothing"17:13 Gift of Parenthood Reflections25:29 "Shop Evolution and Inspiring Leadership"29:29 Buying a Corvette Dilemma37:09 "Concerns Over Industry Representation"42:26 "Dedicated and Punctual Workforce"47:58 Choosing Family Over Long Hours48:44 No "Kill Switch" for Illness58:30 Shop Closure Decision Explained59:37 "Car Service Delay Options"01:05:55 "Memories of Downtown Snack Shop"

How to flush coolant at home yourself with Dehumidifier water Ford Truck How to fill coolant and avoid air pockets GMC Top Kick How to remove a stuck rear hub 14 Caravan Do I have to replace all 4 tires on an AWD car? 22 Lexus 16 Mitsubishi Outlander or 13 Equinox which is a better vehicle? Buying a used engine off of the internet 16 Tacoma used engine install questions

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am ...

In this week's News Now from the Daily Inter Lake, reporter Taylor Inman explores stories of determination, compassion, and community spirit across Northwest Montana. From a new accessibility initiative at Wayfarers State Park that's breaking down barriers for people with disabilities, to the incredible true story of Baldone — a Great Pyrenees who survived 84 days in the wild after losing his owner — this episode captures the heart of the Flathead. We'll also highlight the Friends of the Flathead County Library's record-breaking book sale and what it means for literacy programs in our region.Read more of this week's stories: Wayfarers accessibility project aims to create new pathways for outdoor recreationBook sale generates $17,000 for county libraryFrom lone wolf to beloved pack member, Baldone thrives seven months laterA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode This episode focuses on a SWOT analysis, examining the Strengths, Weaknesses, Opportunities, and Threats that will shape the automotive industry over the next three to five years. Panelists highlight key strengths, such as the industry's resilience and the aging vehicle fleet, alongside critical weaknesses like the shortage of experienced staff and trainers. Opportunities explored include EV and hybrid servicing, as well as the growing demand for technical educators, while threats encompass supply chain challenges, OEM influence, and internal industry conflicts. The conversation also underscores the importance of framing automotive work as a skilled career rather than a trade, along with the need for succession planning and mentorship within shops. Dwayne Myers, Dynamic Automotive. Dwayne's previous episodes HERE. Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis' other episodes HERE Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey's Episodes HERE. Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI's integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You're probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/ Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join Our Virtual Toastmasters Club:

Chris Cloutier is the owner of Golden Rule Auto Care in Dallas, Texas, and the founder of AutoFlow, a software solution built to improve auto repair customer communication. With a background in software engineering and firsthand experience as a shop owner, Chris recognized the communication gaps that left customers frustrated and shop teams overwhelmed. By combining his technical expertise with real-world shop operations, he developed AutoFlow to provide real-time text updates, digital inspections, and workflow tools that bring transparency and trust back to the repair process. Today, Chris helps shops across the country elevate their customer experience and efficiency by making communication as seamless as the Amazon experience.In this episode…Three out of four people say they've had a bad experience with an auto repair shop. Long waits, poor updates, and the feeling of being left in the dark have made auto repair customer communication one of the industry's biggest frustrations. But what if repair shops could deliver updates and transparency the same way Amazon keeps customers informed about their orders?That's exactly the vision Chris Cloutier had when he built AutoFlow. After running his own shops, Chris knew that poor communication wasn't about not caring, it was about being overwhelmed with tasks. Service advisors juggle scheduling, billing, and parts ordering, and communication often slips through the cracks. AutoFlow was designed to solve that by creating automated touchpoints that keep customers in the loop without adding more burden to the team.In this episode, Chris explains how AutoFlow bridges the gap between anxious customers and busy shop teams. From digital inspections to instant text updates, he shows how technology can provide reassurance, reduce unnecessary phone calls, and ultimately build trust. Improving auto repair customer communication isn't just about keeping customers happy, it's also about improving workflow efficiency, reducing stress on employees, and creating long-term loyalty.Whether you manage a single shop or a multi-location operation, this conversation will inspire you to rethink how you connect with your customers. By focusing on clarity, transparency, and consistency, Chris shows how better auto repair customer communication can transform the customer experience into something people now compare to the Amazon standard.Here's a glimpse of what you'll learn: [00:58] Chris Cloutier's background and introduction to the auto repair industry[02:33] The mantra behind Golden Rule Auto Care and why affirmations matter[06:14] From software engineer to shop owner: how the first repair shop started[08:31] The communication struggles that led to creating AutoFlow[10:27] Why touchpoints and customer emotions matter in repair shop communication[13:04] What poor communication costs and why customers compare shops to Domino's[15:36] The story behind AutoTextMe and why it became AutoFlow[18:20] How customers responded to AutoFlow's transparency and updates[22:25] Life outside the shop: family, soccer, and karaoke nights[25:24] Unique hiring stories and unexpected employee encounters[29:35] How key team members like Craig joined AutoFlow[31:11] Trusting your gut and final reflections on entrepreneurshipResources mentioned in this episode:Chris Cloutier on LinkedIn Autoflow WebsiteGolden Rule Auto Care WebsiteTread PartnersGain Traction Podcast on YouTubeGain Traction Podcast WebsiteMike Edge on LinkedInQuotable Moments:“Three out of four people have had a bad experience with an auto repair shop, the statistics are stacked against us.”“No employee wakes up in the morning saying, ‘I'm going to suck today.' Communication is the missing piece.”“AutoFlow was built because I lived the pain firsthand as a shop owner, I understood the problem I was solving.”“Transparency alone takes a huge burden off customers when they're stressing over their car.”“Anything online today competes against Amazon. Shops have to measure up to that standard of communication.”Action Steps:Audit your shop's communication touchpoints: Identify where customers may be left in the dark.Implement consistent updates: Even short texts like “We're working on your car” can relieve stress.Leverage digital inspections: Build transparency with photos and reports customers can see.Train staff on emotional communication: Teach advisors how to manage customer expectations proactively.Explore workflow automation tools like AutoFlow to free up staff time while keeping customers informed.

 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Cecil Bullard, who shares his recent experience recovering from major brain surgery and how it's influenced his perspective on business and leadership. Cecil emphasizes the importance of foundational principles and clear communication in running a successful auto repair shop. The conversation also explores the challenges of pricing, profitability, and the need for a unified, professional standard in the automotive industry.00:00 Delayed Pituitary Surgery Journey08:32 Trash Disposal Frustration13:44 Organized Shops Boost Customer Comfort20:13 Small Shop Owners' Time Dilemma23:27 Turning Struggles Into Opportunities28:23 "Maximizing Profit on Tie Wraps"35:41 Veteran Diagnostic Tech Dilemma41:50 Discount Strategy Debate in Auto Shop44:07 "Technicians Undervalued; Raise Rates"48:43 Self-Regulate Industry Standards56:17 Orthodontist Organizes Continuing Education Show59:59 Airplane Oil Cap Mishap01:06:00 "Motivation Beyond Money"01:10:06 Investing in Legacy Over Luxury01:16:57 "Overwhelming Support Before Surgery"01:20:18 "Industry's Bright Future Ahead"

This week on News Now, reporter Taylor Inman covers three major stories shaping Northwest Montana. Three protesters pleaded not guilty after demonstrations outside the Whitefish Border Patrol Station following the detention of a Honduran mother and daughter. In Creston, investigators are calling a late-night blaze that destroyed three Montana Trolley Co. vehicles “suspicious,” leaving the future of the beloved business in question. And at Glacier National Park, 15 new Americans from around the world celebrated their citizenship during a moving naturalization ceremony on Lake McDonald's shores.Read more from this week's stories: Protesters arrested at Whitefish Border Patrol facility plead not guiltyCreston fire that destroyed 3 trollies under investigationNew Americans celebrate citizenship in Glacier National ParkA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

00 Ranger runs bad sometimes 19 Audi front end clunk 84 Mustang GT heater cable stuck 2012 F150 no crank 14 f150 transmission noise 14 Escape exhaust noise? 21 Mercedes transmission problems or not? 22 Jeep Compass transmission issues? 13 Acura MDX Transmission issues 79 GMC alternator problems

My guest today on the Online for Authors podcast is Ted Aukerman, author of the book A Farmboy, a Tom Boy, Jesus Freaks, and Divine Appointments. Ted was born in Ohio and moved to Oklahoma with his parents in 1978. He lives in Muskogee, OK, with his wife, Patti, his sweetheart of 38 years. They have three children and six grandchildren. With one on the way!   His first novel published in 2024, is actually four shorter works that were combined to make the Skips Sparks Anthology, A Farm Boy, a Tomboy, Jesus Freaks and Divine Appointments.   Ted is a singer-songwriter writing songs for Aukrocket Records. His albums are available on iTunes, Spotify, Amazon and Reverbnation to name a few. Movie fans will appreciate his contributions to the soundtrack of God, Where Are You? directed by De Miller from Lazarus Filmworks. Ted produces music and podcasts in his studio, Ted's Auto Repair. His podcast Tales From The Road of Life is available on many platforms. Also, on Reverbnation is music from Skip Sparks, one of his characters and Ted's alter ego.   In my book review, I stated A Farmboy, A Tomboy, Jesus Freaks, and Divine Appointments is a Christian historical fiction filled with music, laughter, hard times, and saving grace. I thoroughly enjoyed Ted's characters, all of whom had problems, issues, disappointments, and poor decisions - and yet, they also had kindness, love, determination, and a need for something more than the world seemed ready to offer.   This is a meandering story where you get to meet the characters, remeet them at earlier and later points in their lives, and finally see how they all come together, each touching the other. I enjoyed the music and poetry sprinkled throughout the pages, as well as watching characters go from dark places to places filled with light and hope.   If you want a book that takes you on a journey, then this is the book for you!   Subscribe to Online for Authors to learn about more great books! https://www.youtube.com/@onlineforauthors?sub_confirmation=1   Join the Novels N Latte Book Club community to discuss this and other books with like-minded readers: https://www.facebook.com/groups/3576519880426290   You can follow Author Ted Aukerman FB: @Ted Aukerman https://www.reverbnation.com/tedaukerman https://www.reverbnation.com/skipsparks https://tedaukerman.podbean.com/   Purchase A Farmboy, a Tom Boy, Jesus Freaks, and Divine Appointments on Amazon: Paperback: https://amzn.to/44TYoOO Ebook: https://amzn.to/3GOqNhm   Teri M Brown, Author and Podcast Host: https://www.terimbrown.com FB: @TeriMBrownAuthor IG: @terimbrown_author X: @terimbrown1   Want to be a guest on Online for Authors? Send Teri M Brown a message on PodMatch, here: https://www.podmatch.com/member/onlineforauthors   #tedaukerman #skipsparks #historicalfiction #christianfiction #terimbrownauthor #authorpodcast #onlineforauthors #characterdriven #researchjunkie #awardwinningauthor #podcasthost #podcast #readerpodcast #bookpodcast #writerpodcast #author #books #goodreads #bookclub #fiction #writer #bookreview *As an Amazon Associate I earn from qualifying purchases.

October is here, and the Flathead Valley is alive with community events, live music, theatre, and seasonal celebrations. From the Great Northwest Oktoberfest in Whitefish and the Harvest Moon Fest in Kalispell, to the symphonic brilliance of the St. Olaf Orchestra and the energy of Mike Eldred performing John Denver's classics, there's something for everyone this month. We also highlight unique shows like Erica Von Kleist's bold jazz comedy BOOBS! benefitting breast health, spooky Conrad Mansion Ghost Tours, and local theatre productions of A Murder is Announced and Wait Until Dark.Discover more about all events mentioned in the episode at https://www.dailyinterlake.com/eventsA special thank you to Keenan's Jewelry for sponsoring this episode. Celebrate their 50th Anniversary with a wine tasting kickoff on Friday, October 3rd, from 4–7 p.m. at their Kalispell location. Throughout October, enjoy progressive discounts of up to 50% off fine jewelry, plus a special trunk show October 24–25. Follow Keenan's Jewelry on Facebook and Instagram for updates and exclusive invites.Learn more about the St. Olaf Orchestra performance on Thursday, October 23rd at https://wachholzcollegecenter.org/ ...hurry up and get your tickets today!A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Nicholas Lerubino, second-generation technician and lead tech at Mark's Auto Service in Gillette, New Jersey. Nicholas shares how caring deeply about customers and the industry brought both fulfillment and stress, detailing the emotional toll of serving skeptical clients and navigating challenging shop cultures. The conversation examines the importance of achieving a work-life balance in the automotive industry, the realities of technician burnout, and the significance of having a supportive network within the field.00:00 "Incriminated and Betrayed Heist"06:03 "Eric's Vital Support"07:25 Discovering Mario Rojas's Impact10:40 "Brief Courtesy Call Notification"15:26 Warranty Work Isn't Profitable17:15 "Leaving Due to Shop Culture"21:20 "Handling Employee Write-Up Concerns"24:08 "Gravy Work vs. Practical Skills"27:04 Failure to Follow Procedure28:59 Throttle Body Diagnosed in Minutes32:10 Fuel Leak and Code Issues37:06 "Balancing Business and Personal Life"40:06 "Expectations for Young Men's Work"42:58 "Prioritize Work Over Leisure"45:28 "Finalizing Paperwork Concerns"50:57 "Process Obsession's Daily Impact"54:04 Nearly Fatal Garage Door Incident55:08 Avoiding Dangerous Road Stretch58:20 Identical Specs Uncovered

This week on News Now, reporter Taylor Inman covers three of Northwest Montana's biggest stories. First, Kalispell's historic Conrad Memorial Cemetery faces turmoil after its longtime sexton and his son disappeared with crucial burial records, halting plot sales and burials. Next, we look at how community support saved Serious Juju, the nonprofit indoor skate park in Kalispell, raising $55,000 to keep doors open through 2026. Finally, we spotlight Tex and Jerry's Eatery in Hungry Horse, the valley's newest restaurant bringing back beloved tacos and hearty comfort food. Read more from this week's stories: Conrad Cemetery left in limbo after sexton disappears with burial recordsCommunity saves skateboarding nonprofit from total wipe-outTex and Jerry's brings late night food to Hungry HorseA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

G&T701 - Episode #161 - POWERED BY LAUER AUTO REPAIR - Sept 24th, 2025 - www.GunsAndThe701.comIn the chamber

Josh Parnell is the founder of Limitless Leadership, LLC, and a former Director of Service Development at Christian Brothers Automotive. With a background that spans military service, leadership training, and years of building industry-leading programs, Josh brings a unique perspective on people-first leadership in the auto repair world. His mission today is simple: help shop owners create engaged, motivated teams that drive performance and growth.In this episode…77% of your employees are probably disengaged. That number is alarming, but it's also the reality many shop owners face. So what can leaders do to turn burnout into buy-in? Mike Edge sits down with Josh Parnell to talk about how to motivate auto repair teams and reignite energy inside the shop.Josh explains why so many employees feel unseen and undervalued, and how small but consistent actions from leaders can create lasting engagement. From one-on-one check-ins and daily huddles to simple recognition and feedback, he shares the practical tools that build safety, trust, and connection: the foundations of a team that buys in. He also highlights the cost of poor communication and why investing in your people ultimately leads to better sales, service, and shop performance.This episode is about more than theory. It's a roadmap for shop owners who want to stop losing money to disengagement and start building stronger, more resilient teams. If you've been wondering how to motivate auto repair teams and keep your staff inspired, this conversation is the wake-up call you've been waiting for.Here's a glimpse of what you'll learn: [01:09] Josh Parnell's background and how he entered the auto repair industry[04:43] Life as military police in North Dakota and lessons learned from service[07:28] What Josh considers the number one priority for shop teams[08:52] Why focusing on relationships before transactions changes everything[10:49] Creating safety and trust to unlock clarity and buy-in[11:28] What “disengaged employees” really means inside the shop[13:09] The power of one-on-ones, huddles, and toolbox talks[16:11] How poor communication can cost shop owners thousands[24:00] Josh's passion project: building the Bearded Brotherhood brand[26:57] Why growth and comfort can't coexist for leaders and teamsResources mentioned in this episode:Josh Parnell on LinkedInLimitless Leadership WebsiteThe Bearded Brotherhood Website2024 State of Business Communication ReportTread PartnersGain Traction Podcast on YouTubeGain Traction Podcast WebsiteMike Edge on LinkedInQuotable Moments:“70% of employees are disengaged at work because they don't feel seen, heard, or valued.”“People plus process equals profit, but people come first.”“Focus on the relationship before the transaction; sales are a byproduct of exceptional service.”“Growth and comfort can't coexist, if you're comfortable, you're not growing.”“Knowledge without action is just information.”Action Steps:Make time for one-on-ones, huddles, and toolbox talks to strengthen team connection.Focus on relationships first, performance follows engagement.Recognize and value employees consistently to reduce disengagement.Improve communication habits to avoid the high cost of misalignment.Challenge comfort zones – growth only happens when you step beyond them.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Mathieu Patenaude, a mobile heavy truck technician from the Ottawa area. Mathieu shares his journey from working for a school bus company to running his own mobile diagnostic business, explaining the challenges of adapting to rapidly changing truck technology and industry standards. They both talk about the challenges of working in harsh Ottawa winters, the unique demands of fleet maintenance, and the importance of thorough diagnostics and road-testing in the trucking world.Timestamps: 00:00 Ottawa Business Overview with Matthew06:08 Old School Car Troubleshooting13:03 Ottawa's Troubled Transit Project16:57 Parking Lot Truck Challenges21:34 Trailer Safety Overload Experience26:20 Renting Trucks vs. Specialized Equipment35:11 Pursuing a Career with Mercedes?37:16 "Tech Diagnostics: Knowledge Builds Over Time"43:47 Rising Door Rates in Canada47:29 "Shop Pranks with FUE Cans"56:12 "Rethinking Trade Apprenticeships"58:15 "Encouraging Thoughtful Problem Solving"01:08:05 Importance of Failure Analysis01:08:43 Incomplete Failure Analysis Practices01:15:40 Procrastinating Vehicle Maintenance Woes01:20:54 Changing Car Culture Impacting Youth01:25:32 Paving His Own Path01:30:48 Tech Distractions in the Workplace01:39:01 Transmission Fluid Level Check Process01:45:46 Handle Both Car Batteries01:47:07 Critiquing from an Ivory Tower01:51:39 Hidden Car Defects Dilemma Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

This week on News Now, we cover three major stories shaping Montana and beyond. In Whitefish, protesters were arrested after blocking a Border Patrol vehicle while raising concerns about the detention of a mother and daughter. Kalispell Mayor Mark Johnson responds to the shocking killing of conservative activist Charlie Kirk, urging civil discourse in the lead-up to local elections. And in Yellowstone National Park, a hiker survived a grizzly bear attack that closed part of the Turbid Lake Trail. Join us for in-depth reporting, context, and analysis from Montana's largest independent newsroom.Read more of this week's stories: Protesters arrested for blocking Border Patrol vehicle in Whitefish Mayor Johnson condemns political violence after killing of Charlie KirkBear attack on hiker closes trail in YellowstoneA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Bob Leonard from Mobility Works. Bob shares his unique path from studying music to a long career in modifying mobility vehicles, detailing what drew him to working with adaptive equipment for individuals with physical disabilities. The conversation also explores the challenges and rewards in automotive education and training, from Bob's passion for sharing knowledge to his observations on why the industry sometimes "eats its young."00:00 Avoid Overcommitting Tasks07:57 Hiring Red Flag: Unused Parts12:27 "Understanding Disabilities Naturally"22:00 "Rejecting Traditional Education Path"25:39 "Bad Boss Experience at Gas Station"28:46 Passion for Teaching vs. Gatekeeping38:24 "Maximizing Young Workers' Potential"41:39 Automotive Technology Evolution49:05 Car Repair: Unclogging Sunroof Drains51:43 Dealer Visit After Service Warning59:08 "Use 'Q' Hardware to Prevent Squeaks"01:04:32 Intricate 3D Wood Flooring Designs01:07:30 "Spending Choices: Cars vs. Dining"

In the early 1970s, author Studs Terkel interviewed the owners of Duke & Lee's Auto Repair in Geneva, Illinois, for his bestselling book, Working. He went to talk to them about fixing cars. What he found was a story about fathers and sons working together, and the tensions within a family business. We went back to Duke & Lee's four decades later and found the family business still intact—tensions and all.That was nine years ago. Recently, we heard that the family, and the auto shop, had gone through some big changes. So we got back in touch.This week, the story of a family and their business at three moments in history. Learn about your ad choices: dovetail.prx.org/ad-choices

Why does my Chevy Impala make a noise when I turn the wheel? Why does my 14 Impala AC system stink? What wrong with my 06 Chrysler 300 EGR System codes? Why does my 18 Highlander shift hard? Is my Nissan Murano CVT Transmission bad? Why does my 16 Silverado burn Oil? Quick fix maybe. Why does my 22 Ram misfire on start up? Do Performance Chips really work? 18 F150 Should I flush my Transmission on my Nissan? How to tell if my Transmission Fluid is low with no Dipstick Why does my Sportage vibrate at 41 MPH? Can I prevent my Ford Cam Phasers from going bad?

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Jesse Sammons and Todd Compton for an honest discussion on the challenges of running an automotive repair shop. Todd shares his experience of a dramatic drop in car count and revenue after switching marketing companies and tightening the types of jobs his shop accepted. The group explores the unintended consequences of restricting work too much, the importance of regularly reviewing shop processes and phone interactions, and the ongoing struggle to balance technician autonomy with effective leadership.00:00 "Distant Busy Ties"04:52 Google Ads Issue and Solution07:41 Narrowing Service Scope Over Time10:57 "Post-Trip Staff Meeting Insights"16:11 Balance Between Growth and Rest17:28 "Admitting Mistakes, Fixing Them"23:48 Relentless Commitment to Research27:24 Teaching Complexity: Duplication Challenge29:27 Letting Go to Empower Growth32:12 Mechanic Dedication Scale36:52 Efficient Learning for Complex Systems37:52 Intermittent Electrical Fault Challenges41:38 Shifting Focus to Client Experience46:55 Technician-Owner Relationship Dynamics48:03 Unhelpful Car Inspection Practices52:32 Technician Motivation and Performance Dilemma54:39 Accountability Over Authority58:13 Embracing Empathy Today

Recorded live at Milwaukee Pipeline 2025, Chris Enright—Founder & Owner of Enright Automotive and content creator—shares his journey from technician to shop owner and the lessons learned along the way. In this episode, we dive into making the transition from tech to owner, the ROI of technician training, the power of clear communication, and more.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Chris Enright, Enright Automotive, enrightauto@gmail.comLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

Branding Auto Repair From the Inside with Lola Schmidt Running an auto repair shop takes more than fixing cars—it takes building a brand that customers trust. In this episode, Lola Schmidt shares her journey of turning a shop from a tough beginning into a standout, customer-first business.She dives into:How to create a brand identity that feels authenticWhy appearance, curb appeal, and safety matter to customersBalancing roles as husband-and-wife shop ownersThe importance of asking your community what they wantMust-read books like Profit First that help shop owners stay profitableIf you're looking to improve your shop's image, strengthen customer loyalty, and grow without burning out, this episode is packed with real, actionable advice.Don't forget to like, subscribe, and share with another shop owner who needs to hear this.

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David sit down with Justin Allen at TOOLS 2025 to talk about Justin's journey in the automotive industry and his transition from sales to training with Hunter. Justin opens up about his struggles, the importance of building connections, and how past challenges have shaped his approach to supporting others in the industry. The discussion also covers the value of ongoing education, the impact of effective feedback and leadership styles, and the critical role that personal relationships and work-life balance play for shop owners.00:00 "Childhood Relocation Impact"10:00 "From Commune to Career Opportunity"15:46 Collaborative Improvement, Not Direct Feedback17:48 "Attracting People Pleasers"21:55 Pursuit of Improvement Insight27:43 "Balancing Freedom and Overcommitment"36:31 "Reluctance to Embrace New Information"41:07 Encourage Quiet Connections44:27 "Networking Confusion: Forgetting Adam"48:16 Overwhelmed by Financial Stress56:29 Reluctant School Event Attendance01:00:41 Landscaper's Business Growth Insights01:04:06 "Online Distractions and Guilt"

What if a quilt could hold more than stitches—what if it could hold love, memory, and joy? Meet award-winning quilter Kathleen Littfin, whose creations have comforted families, celebrated milestones, and turned grief into something beautiful. From engineering precision to six-year masterpieces, Kathleen's work tells stories in fabric. Catch her inspiring journey and see why quilts are more than blankets—they're pieces of life itself. The Flathead Quilters' Guild show will be held from 9:30 a.m. to 5 p.m. Friday, Sept. 19 and from 9:30 a.m. to 4 p.m. Saturday, Sept. 20 in the Expo Building at the Flathead County Fairgrounds, 265 N. Meridian Road, Kalispell. For more information, visit flatheadquilters.org.Read Haily Smalley's full article on dailyinterlake.com. A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. In Season 3 of Daily Inter Lake's Deep Dive podcast, we explore the devastating fire that struck the small town of Noxon, Montana. By the end of the day on February 27, 2024, three-quarters of the town's business community were wiped out. Listen to the two-part story on any audio platform you prefer, or watch the series on our YouTube channel.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

This episode of News Now covers three of Montana's biggest developing stories. Politicians across the state respond to the shocking death of conservative activist Charlie Kirk, remembered for his influence on young Republicans and his ties to Montana's political leaders. We also follow the trial of former youth hockey coach Jami James, facing multiple counts of sexual assault against minors, and provide the latest updates in Whitefish, where 20-year-old Andrew Sullivan has pleaded not guilty to negligent homicide after a fatal crash. Stay informed with in-depth reporting from Montana's largest independent newsroom.Read more from this week's stories: Montana politicians mourn the killing of conservative activist Charlie KirkChild victim testifies in hockey coach sexual assault case in Butte Marion man pleads not guilty to negligent homicide in alleged DUI crash that killed Flathead teenA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. In Season 3 of Daily Inter Lake's Deep Dive podcast, we explore the devastating fire that struck the small town of Noxon, Montana. By the end of the day on February 27, 2024, three-quarters of the town's business community were wiped out. Listen to the two-part story on any audio platform you prefer, or watch the series on our YouTube channel.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

2012 F150 Ford no crank 2013 Town and Country fast bulb flash 2016 Ram 1500 EcoDiesel DEF light only after refill 04 Corolla brake grab 08 F350 Ford white exhaust smoke 07 Accord popping sound from CV shaft 2011 Equinox transmission bad shifting 24 GMC Sierra black radio screen 15 Subaru low brake pedal feel 08 Ranger Evap canister failure

Thanks to our Partners, Shop Boss and AppFueledRyan Grace and David Gibson, former techs turned shop owners, join host Brian Walker to share how they built Pleasant Automotive in Wake Forest, NC. They started with a website before they even had a location. With no deep pockets or big investors, they focused on smart, strategic marketing moves that helped them grow fast without wasting money.Brian dives into their decision-making process, from ditching direct mail to doubling down on Google LSAs, and how strong phone skills turned casual calls into loyal customers. They talk openly about what worked, what flopped, and how they've created a brand that feels more like a high-end speakeasy than a typical auto shop.This episode is packed with takeaways for shop owners who want to scale without the fluff. It's about being intentional, building relationships, and letting marketing fuel real growth.Introduction and Sponsor Acknowledgment (00:00:01) Host introduces the podcast, guests, and thanks sponsors.Background and Shop Ownership Journey (00:01:03) Ryan and David share their transition from technicians to shop owners and their first year in business.Tesla Specialty and Local Market Opportunity (00:01:59) Discussion of their focus on Tesla repairs due to poor local dealership service.Early Marketing Strategy: Website and SEO (00:03:46) Started with a website and SEO before opening, aiming for Google visibility from day one.Financial Preparations and Entrepreneurial Mindset (00:06:06) Talk about financial risks, faith, and foundational steps like securing a domain name.Scaling Services and Adding Marketing Channels (00:07:52) Gradual addition of services and marketing channels, including Google Ads.Seeking Industry Guidance and Community Involvement (00:08:59) Leaning on industry experts, SCORE, and engaging in community programs like Adopt a Highway.Evaluating Community Marketing ROI (00:09:52) Discusses the intangible benefits of community involvement and local visibility.Initial Marketing Company Experience (00:11:21) Tried a budget marketing company for website/SEO; found it ineffective and disappointing.Value of Investing in Quality Marketing (00:13:03) Realization that higher-quality, more expensive marketing services yield better results.Balancing Aggressive Growth with Financial Prudence (00:16:24) How they scaled marketing aggressively but sustainably, reallocating budget from ineffective channels.Best Performing Marketing: Google Local Service Ads (00:17:31) Google Local Service Ads identified as the most effective marketing channel.Optimizing and Adapting LSA Campaigns (00:18:29) Describes the learning curve and adjustments needed to maximize LSA effectiveness.Importance of Phone Skills and Customer Service (00:20:02) Emphasizes the role of strong phone skills and customer care in converting leads.Advice for New Shop Owners on Marketing (00:21:47) Recommends launching a website early and investing in top-tier marketing services.AI, Online Presence, and Future Trends (00:22:04) Mentions being found on Reddit, the rise of AI, and its impact on business visibility.Future Plans for Pleasant Automotive (00:23:24) Plans to expand with more small, relationship-focused locations, maintaining a "speakeasy" feel.Closing Remarks and Anecdotes (00:24:52) Host and guests share personal stories, thank listeners, and wrap up the episode.Lagniappe (Books, Links, Other Podcasts, etc)

 In this episode, Jimmy sits down with Charlie Zlatkoz of Pleasant Car Care to talk about the journey from technician to shop owner—and why that leap requires a totally different mindset. They dive into the concept of "auto hospitality," fixing process bottlenecks, hiring the right team, and the power of saying yes to customers. Whether you're running a shop or just passionate about business, this episode is packed with real-world insights and game-changing advice

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Anders G. Gustafson, a former shop owner turned mentor, coach, and advisor. Anders reflects on his transition from corporate strategy and data analysis to shop ownership and eventually coaching, emphasizing the emotional toll and challenges of running a repair business. The conversation examines the distinctions between corporate and independent shop operations, the evolving complexities of the automotive industry, and the crucial importance of prioritizing employee satisfaction over customer satisfaction.00:00 "Customer Care Drives Success"05:55 "E-Commerce Business Consideration"13:56 Career Path: Shop Chain Opportunity20:33 Managing Large Retail Operations22:25 Troublesome Nationwide Parts Store28:42 "Strategies for Repair Shop Success"35:03 "Replica 1992 Pizza Hut Idea"38:41 Nostalgic Blockbuster Prediction Moment45:04 Volvo's Pioneering Truck Safety Technology47:42 Automotive Entrepreneurship Opportunities57:42 Guiding a Friend's Journey01:00:06 "Discussing Insecurities and Sibling Rivalry"

This week on News Now from the Daily Inter Lake, reporter Taylor Inman covers a series of major stories impacting Northwest Montana. First, a hiker was injured in a bear encounter in Glacier National Park, followed by a tragic fatal fall on the Highline Trail. We also dive into the alleged DUI crash outside Whitefish that killed a Flathead teenager and the legal fallout surrounding the driver. Finally, we break down the Flathead County budget for fiscal year 2026, which brings lower property taxes while funding major projects.Read more from this week's stories: Glacier National Park hiker injured by bear defending cubsWoman dies after 450-foot fall from Highline TrailDriver charged in fatal Whitefish crash involving teenFlathead County budget lowers taxesA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. In Season 3 of Daily Inter Lake's Deep Dive podcast, we explore the devastating fire that struck the small town of Noxon, Montana. By the end of the day on February 27, 2024, three-quarters of the town's business community were wiped out. Listen to the two-part story on any audio platform you prefer, or watch the series on our YouTube channel.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am ...

What happens when a laid-off pharmaceutical exec reinvents himself as an auto care franchise owner? Meet Steve Sargent, who turned a $275K investment into a $1.5M Milex & Mr. Transmission business with the Moran Family of Brands.In this episode, Steve reveals:✅ How he transitioned from pharma sales director to thriving auto repair entrepreneur✅ His wild first year story (breaking his femur during opening week!) & what resilience really means✅ The true investment costs, revenue potential, and profit margins in auto franchising✅ Why Moran's Milex & Mr. Transmission outshined competitors✅ How to build company culture, hire the right team, and step out of daily operations✅ His personal mantra: “If you want things others don't have, you have to do things others won't do”If you're exploring franchise opportunities in 2025, want to know if an automotive business is profitable, or just love success stories of real franchisees—this is the blueprint you need.Timestamps00:00 –  Intro of Steve Sargent02:10 – From pharma sales to auto care entrepreneur05:25 – Breaking a femur in week one: resilience & first-year struggles09:40 – Previous business experience & confidence in franchising13:20 – Why Moran Family of Brands (Milex & Mr. Transmission) stood out17:50 – Investment costs & location setup details20:15 – Revenue goals: from $1.3M to $1.5M+ with 20–25% margins23:30 – Stepping out of the day-to-day: hiring a center manager26:15 – PR, media exposure & becoming a “local celebrity”30:00 – Franchise systems vs. buying an existing business34:10 – Company culture, employee hiring & emotional intelligence40:25 – Women in auto franchising & diversity on his team43:00 – Steve's mantra for success in franchising47:15 – Franchise ownership: not easy, but worth it50:00 – Final wisdom for aspiring franchise owners

Thanks to our Partners, Shop Boss and AppFueledReady or not, October is right around the corner, and Brian Walker and Caroline Legrand are here to help auto repair shops get a jump on fall marketing before it sneaks up.They cover fall-focused campaigns like Breaks for Breasts and Trunk-or-Treat events, along with practical reminders for promoting services like winterization and snow tire prep. The conversation also highlights creative ways to use national months and quirky holidays like Squirrel Awareness Month, National Pizza Month, and Name Your Car Day to create fun, engaging social media content that still reflects your shop's professionalism.Whether it's encouraging community involvement, sharing behind-the-scenes shop moments, or reminding customers about safety during school and holiday season travel, this episode is full of ideas that help your shop stay visible, build trust, and keep the bays full as the season shifts.Perfect for shop owners looking to market with intention and stand out in their local communities.Lagniappe (Books, Links, Other Podcasts, etc)October Social Media Content TopicsDays of the YearNational Calendar Show Notes with TimestampsIntroduction and Sponsor Acknowledgments (00:00:01) Brief intro to the podcast, hosts, guest, and sponsor messages.October Marketing Planning Overview (00:00:56) Discussion about the importance of planning October marketing strategies in advance.General Shop Topics & Breast Cancer Awareness (00:02:10) Covering general shop topics, "Brakes for Breasts" campaign, and Breast Cancer Awareness Month.Trunk or Treat & Community Events (00:02:36) Ideas for hosting Trunk or Treat and other community events at the shop.Winterization, Tires, and Preventative Maintenance (00:02:58) Promoting winterization services, tire changes, and preventative maintenance for colder weather.Educating Customers on Fall Car Care (00:04:01) Tips for educating customers about tire pressure, coolant, and battery checks as weather cools.October National Months & Food Themes (00:05:10) Overview of October's national months, especially food-related themes like National Pizza Month.National Women's Small Business Month (00:05:49) Highlighting and promoting women-owned auto repair shops.Squirrel Awareness Month & Automotive Tie-ins (00:06:08) Fun discussion on Squirrel Awareness Month and how it relates to brakes, tires, and rodent damage.Other October National Months (00:07:27) Mention of additional food and transportation safety months, and creative ways to tie them into shop marketing.National Go on a Field Trip Month (00:08:03) Encouraging partnerships with schools for field trips to the shop, including virtual options.October National Weeks: Safety Themes (00:08:55) National Teen Driver Safety Week and School Bus Safety Week, with tips for educating customers.October National Days: Green City, Name Your Car, and More (00:09:51) Ideas for celebrating National Green City Day, National Name Your Car Day, and other unique days.Engagement Ideas: Naming Cars & Social Media (00:12:50) Encouraging customer engagement by sharing car names and stories on social...

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas is joined by Jason Rainey, head of the Napa Auto Care program, and Matt Crumpton, Director of Program Development. Jason and Matt break down what makes the Napa Auto Care program valuable for shop owners, including a wide range of benefits from business development support to a robust nationwide warranty. They also discuss Napa's efforts to attract and retain technicians, highlighting new initiatives like the Team Tool Rebate program and ongoing investments in technician training.00:00 Napa's Future: Innovation and Partnership06:03 AutoCare Program: Supporting Member Growth08:45 Elevating New Partnerships Strategically10:09 Napa Auto Care Advisory Insights13:18 NAP's Shift to Professional Market19:08 Leveraging Napa Programs Effectively22:03 Top-Tier Napa Auto Tech Training23:17 Auto Care Recruitment and Retention Initiative28:26 Senior Techs Advise Against Costly Tools31:03 Evolving Technician-Support Dynamics34:47 Carlyle Tool Rebrand Announcement37:56 "Auto Care Education and Outreach"40:52 "Comprehensive National Warranty Program"43:27 "App Autocare's Nationwide Warranty Service"48:24 "Napa's Century of Partnership"52:27 Managing Partner Expectations Through Transparency53:40 Improved Warranty Tracking Needed56:58 Maximizing Member Engagement

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Lisa Coyle and Joelle Pollack from Promotive to discuss the evolving landscape of hiring in the automotive industry. Lisa explains how Promotive has grown by building a strong candidate database, highlighting the persistent challenges of matching technician ability with shop needs. The hosts and guests explore the importance of shop culture in retaining employees, sharing actionable advice on transparency, leadership, and communication with teams.00:00 "Hucklebuckle Lesson Learned"05:33 "Hilarious Job Site Misunderstanding"13:53 Basketball Tournament Encounter19:01 Cultivating Strong Workplace Culture26:28 Commitment to Leadership Development28:16 Hiring Challenges and Cultural Framework32:33 Improving Shop Communication with Data42:19 "Clarifying Goals for Travel and Business"43:48 Career Transition Concerns50:58 "Handling Client Upsets Maturely"54:53 "Owner Expectations vs. Technician Reality"01:00:09 Shop Owner Retirement Challenges

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Greg Schuler, Christian Beyer, Chad Kaemingk, and Joseph Augustine to discuss the realities of shop ownership and what they wish they'd known from the start. Joseph shares his experience with the pitfalls of hiring friends and family, stressing the benefits of implementing production-based pay for technicians and clear roles for staff. Greg emphasizes the importance of establishing systems and processes, particularly when transitioning leadership and ensuring team members understand what success looks like. The conversation also touches on the changing expectations of today's workforce and the value of leadership that goes beyond simply “fixing cars.”00:00 "From Engineering to Maintenance Leadership"06:50 Unexpected Journey into Family Business07:14 Family Business Challenges and Changes14:20 Scaling Challenges with Specialized Business19:35 Struggling with Multiple Roles20:21 Struggling to Find Work-Life Balance28:46 "Proven Business Methodology Essential"30:39 Operational Protocols and Responsibilities33:47 "Accountability Requires Clear Standards"38:06 "10-Year System Development Insights"43:01 Lack of Business Systems Leads to Fraud43:41 Implement Systems for Success49:23 "Don't Hire Apprentices First"54:15 Business Chaos Without Clear Financials56:28 Lack of Business Knowledge58:22 "Daughter's Crochet Creations Soar"

Thanks to our Partners, Shop Boss and AppFueledIn this no-fluff episode of the Auto Repair Marketing Podcast, Brian Walker is joined by Caroline Legrand, Danni Marks, and J.R. Portman for a candid conversation shop owners need to hear, especially if you're trying to figure out the real difference between a marketing agency, a business coach, and a fractional CMO.They dig deep into the roles each one plays, where responsibilities blur, and how shop owners can avoid the infamous “Spider-Man pointing fingers” scenario. You'll hear the good, the bad, and the straight-up truth about what happens when everyone's doing the work but no one knows who's really driving the results.From strategy gaps to operational blind spots, this episode is a masterclass in understanding who's responsible for what and how to build a team of partners (not vendors) who care as much about your success as you do.If you've ever asked, “Who do I trust?” or “Can I fire my CMO?”, you'll want to hit play, take notes, and maybe even send this one to your leadership team.Show Notes with TimestampsIntroduction and Episode Context (00:00:01): Brian Walker introduces the episode, explains the "fly on the wall" format, and sets up the discussion about marketing roles.Content Creation Process & AI Use (00:01:16): Explains their approach to content creation, use of AI, and the importance of unique, thought-leadership-based content.Episode Format and Sponsor Messages (00:03:31): Describes the episode's unique format, honesty in discussion, and includes sponsor messages.Defining Roles: Marketing Agency, Fractional CMO, and Coach (00:04:40): Breakdown of what each provider (agency, fractional CMO, coach) does for auto repair shops.Shop Marketing Pros: Scope of Work (00:05:36): Details the specific marketing tasks handled by Shop Marketing Pros, including SEO, ads, social media, and website management.Fractional CMO: Strategy and Accountability (00:06:53): Explains the role of a fractional CMO in driving strategy, creating plans, and holding others accountable.Coaching Companies: Business Guidance (00:08:01): Describes how coaches provide business advice, recommend agencies, and review marketing results.Overlap and Blurred Lines Between Roles (00:10:02): Discussion on where marketing agencies, CMOs, and coaches overlap, especially in client consultations.Marketing vs. Operations: Who Does What? (00:10:37): Clarifies the division between marketing services and shop operations, and where coaches step in.Consultative Role of Agencies (00:11:22): Agencies are increasingly expected to provide business advice, not just marketing services.Ongoing Agency-Shop Owner Relationship (00:12:04): Importance of proactive communication and evolving strategies between agencies and shop owners.Responsibility for Results: The "Finger Pointing" Problem (00:13:08): Addresses confusion when multiple providers are involved and how to identify who is responsible for issues.Case Example: Adjusting Marketing Services (00:13:43): Shares a real-world example of shifting marketing tactics based on client needs and results.Shop Owner Time Investment (00:14:19): Discusses the time commitment required from shop owners for effective marketing collaboration.Shop Owner Involvement and Results (00:14:34): Highlights that more involved shop owners see better marketing outcomes.Trust and Choosing Who to Believe (00:16:57): Advice on how shop owners should decide whom to trust when providers disagree.Variability in Provider

Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our Episode Today:I've invited my friend Rui Martins to return for Part Two of our conversation on the repair shop role focused on communication. We discussed this topic in episode 22 - and I point just about every repair shop I work with to the concept of creating a reservationist position in their staff. I was introduced to this concept first with my former coach, Bob Greenwood, whom we lost in 2021 to an unexpected heart attack. I met Rui Martins when he was working with a shop that onboarded Autoflow. In the process - we quickly realized we were speaking a similar language, and shared many concepts and ideas. Today - we continue our conversation on many of those concepts as we discuss the role of a reservationist in the retention process.I highly encourage shops who value cultivating authentic, strong, and purpose filled relationships with their clients to listen to this as well as:Episode 022 on Speak Up - follow up with this episode.RRR Episode 922 - “The Role of the Reservationist in Auto Repair.”The Word of the Day:Profunditynoun: Deep insight, great depth of knowledge or thought.Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute's coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comShop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better. Contact InformationEmail Craig O'Neill: speakup@craigoneill.netJoin Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmastersThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by...

18 Pilot Ignition wireless module. No crank 89 K1500 surges big cam? 13 Edge p0455 code 95 Caprice transmission rebuilding at home DIY 24 Malibu Bluetooth problems 08 Cobalt stalls hot and wont restart till cold 00 f350 diesel parking brakes 02 Blazer parking brakes Chrysler 300 AWD is it a good car? 97 Ram gurgle in heater core. Check out our YouTube version here https://youtube.com/live/np7XI4rK0SE