Podcasts about auto repair

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Eric Cook, better known as “Eric the Car Guy.” Eric shares the story of his unconventional journey from art school to becoming a master technician and influential automotive content creator. The conversation explores changes in the automotive industry, the importance of shop culture and technician respect, and the challenges both technicians and shop owners face as they adapt to evolving technology and business demands.00:00 "From Acura to Video Editing"08:42 "Humbled by Fans' Support"13:18 "Rediscovering Connection Through Creation"16:03 "Grace in Growth and Leadership"23:30 "Valuing Skilled Labor and Adaptability"28:21 "Value of Skilled Tire Workers"32:21 "Tech Advances Will Raise Job Value"40:37 "Human Error vs. Robotics"44:26 "Modern Paths to Auto Careers"53:27 "Elvis: From Devil to King"57:57 "Access to Knowledge, Stupidity Grows"01:03:42 "Restoring and Revamping Vehicles"

Join Daily Inter Lake reporter Taylor Inman as she goes over the week's biggest headlines for Northwest Montana.  Newly obtained footage shows a Whitefish police officer contacted Border Patrol less than two minutes into an April 24 traffic stop for a broken taillight. The driver, Beker Rengifo del Castillo, is a Venezuelan man who entered the United States legally under a humanitarian parole program. The call, and the weeklong detention that followed, are now the focus of a lawsuit alleging unconstitutional seizure, false arrest, and racial profiling. A preliminary pretrial conference is scheduled for Jan. 30 in Missoula. Watch the full video of the body cam footage here.Next, we share the latest update on flood recovery efforts in Lincoln County, where at least nine bridges were washed out during mid-December storms. Officials say damage to county-owned roads, bridges, and culverts exceeds $5 million, and reconstruction timelines will depend on vendor availability and federal funding approvals.We then turn to the Flathead Reservation, where voters filled five open seats on the Confederated Salish and Kootenai Tribes Tribal Council. Three incumbents held their positions, while two seats changed hands. The newly elected council will be sworn in Jan. 2 and will soon select leadership roles.A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeMatt digs into listener-submitted questions—starting with a deceptively simple one that “freaks him out”: what's the most misunderstood concept in auto repair? From there, the episode becomes a guided tour through the gray area between knowing what's true and knowing what's useful.He revisits a frequent offender in the misinformation world: catalytic converter diagnostics, particularly the old “switch rate” concept, and why it's fundamentally flawed, even when it appears convincing on a scan tool. From there, Matt zooms out into bigger “how-the-universe-works” territory—magnetism, electric fields, and why some of the most fascinating truths about energy flow will probably never help you fix a car (but are still worth thinking about).The back half of the episode shifts into personal updates (family health), a few fun holiday questions (favorite Christmas movies), an unexpectedly intense movie rant (Thor's Endgame arc), and a grounded-but-honest take on the future of EVs and hybrids.Topics CoveredThe hardest balance in teaching and learning: accuracy vs. applicabilityWhy most misinformation in training/resources is usually unintentionalCatalytic converter misconceptions:Why “post-cat O2 switch rate” is a bad diagnostic foundationWhy scan tool graphs can mislead you even when they “look right”What really matters before condemning a converter (fuel control, exhaust leaks, sensor accuracy, updates, airflow modeling inputs)Why OEM catalyst monitoring relies on oxygen storage capacity (OSC)—and why it's not the same as true conversion efficiencyA brief detour into physics for the curious:Magnetism as an effect tied to moving charge (and why special relativity can explain part of it)The “energy comes from the field” idea—and why it's fascinating even if it doesn't help bay workEGR follow-up: throttling losses, flame speed, and thermal efficiencyPersonal Q&A: updates on Matt's dad's recovery and implanted defibrillator; Danielle's long recovery arcHoliday lightning round: favorite Christmas moviesMovie plot that frustrates Matt most: Thor from Ragnarok → Endgame (and why “Fat Thor” was mishandled)EV future: energy density limits, why hybrids may remain the practical middle ground, and where hydrogen might fitKey Takeaways“What looks true” on a scan tool isn't always what the monitor is actually judging.Catalyst diagnostics are more systems-based...

Jason Eich is a multi-location auto repair shop owner based in Evansville, Indiana. After spending more than two decades in a corporate career, Jason made an unexpected leap into independent auto repair ownership; a move that eventually led to operating multiple successful shops. Drawing from his background in leadership, discipline shaped by his time in the Marines, and hands-on experience scaling operations, Jason brings a grounded, real-world perspective on what it truly takes to grow an auto repair business.In this episode…Growth is often the goal for shop owners but knowing how to grow an auto repair business beyond a single location is where many hit a wall. Expansion isn't just about opening another shop or increasing car count. It requires a fundamental shift in leadership, mindset, and structure.Jason Eich explains that real growth begins when owners stop forcing the same systems everywhere and start building operations that fit their local markets. From customer loyalty and geography to staffing and traffic patterns, Jason shares why understanding market dynamics is critical when scaling an auto repair business.On this episode of Gain Traction, Mike Edge sits down with Jason Eich to unpack the transition from operator to owner. Jason outlines the leadership changes required to grow sustainably, why developing managers is non-negotiable, and how having hard conversations early creates clarity and accountability. His insights offer a clear roadmap for shop owners who want to grow faster without sacrificing culture or stability.Here's a glimpse of what you'll learn: [01:09] Jason Eich's background and path into auto repair ownership[04:23] How a casual conversation led to buying his first auto repair shop[07:33] What surprised Jason most about the auto repair industry[08:48] How Jason's Marine Corps experience shaped his leadership style[11:59] Why running a shop isn't always about fixing cars[13:52] Jason's perspective on right to repair and access to OEM data[17:25] How Jason approaches growth beyond two locations[20:03] The mindset shift from operator to business owner[22:48] The leadership principle Jason lives by[23:54] The best way to handle hard conversations as an ownerResources mentioned in this episode:Jason Eich LinkedInEich Brothers Automotive WebsiteDartt Automotive WebsiteTread PartnersGain Traction Podcast on YouTubeGain Traction Podcast WebsiteMike Edge on LinkedInQuotable Moments:“Growth doesn't mean being in every bay, it means building people you trust.”“Cars don't fix themselves, and neither do problems in your business.”“If you want to scale, you have to stop forcing one system everywhere.”“Leadership means owning the outcome and having the hard conversations.”“Structure and accountability are what make growth sustainable.”Action Steps:Evaluate your readiness to scale: Ask whether your shop can operate without you in the day-to-day.Build managers before expanding: Growth stalls quickly without leadership in place.Adapt systems to local markets: Geography, loyalty, and traffic patterns matter.Have hard conversations early: Clarity prevents bigger problems later.Shift from operator to owner mindset: Work on the business, not just in it. What if your emails actually brought customers back in? Visit Cinch.io to learn more.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton sits down with the one... the only.... Eric the Car Guy! His YouTube Channel has impacted millions of technicians over the years and one of those was the host of this podcast...Jeff. Today, they talk about Eric's story from dealership technician to YouTuber, highlighting the setbacks that shaped his career and his drive to empower others. They also discuss the challenges facing today's automotive industry, including the need for mentorship and apprenticeship programs, common misconceptions about flat rate pay, and the importance of valuing technicians as professionals. Timestamps: 00:00 Introduction – Eric's Early Shop Life & Pay Structures02:05 Flat Rate, Shop Culture, and Getting Fired07:36 The Legend Coupe Story & Being Let Go Over $90013:00 Teaching Himself Video and Moving into YouTube19:37 Giving Away the “Secrets” & Empowering Customers24:13 Burnout, Losing the Shop, and Starting Over33:35 Dealing with Haters & The Power of the Audience39:18 Building a Community & Inspiring the Next Generation46:05 Apprenticeships, Mentorship, and Industry Change54:10 The Problem with Flat Rate Pay & Technician Expectations1:02:30 Self-Taught vs. Formal Mentorship in Automotive1:10:03 What's Next for Eric The Car Guy? Future Content & Inspiration1:15:54 Final Reflections and Advice for Aspiring Techs Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Wayne Marshall, CEO at the Institute for Automotive Business Excellence. Wayne shares his journey from industry vendor and business owner to leading the Institute, emphasizing the importance of succession planning and building a strong foundation for long-term success. The conversation highlights the value of investing in people, fostering industry-wide collaboration, and creating an exceptional customer experience through attention and hospitality.00:00 Letting Go to Empower Growth05:51 "Building a Strong Foundation"14:54 "Embracing Change in Business Ownership"18:48 "Business Growth and Advice"24:29 Pitching to Decision-Makers Only27:43 Switching to a Smaller Bank36:25 Investing in People for Growth39:19 "Supporting Growth and Opportunity"47:11 "Collaboration, Communication, and Growth"51:27 Sports, Passion, Pressure, and Mistakes58:38 Stressful Car Troubles01:00:04 "Turning Issues Into Opportunities"

In this episode of News Now, Taylor Inman breaks down the biggest stories shaping Northwest Montana this week, from a major land conservation agreement to changes in Kalispell city leadership and community efforts to honor local veterans.We begin with a landmark conservation deal that permanently protects more than 53,000 acres of Montana land, a move with long-term implications for wildlife habitat, public access, and regional land use. The episode also covers Kalispell's decision to name a new city manager, outlining what the leadership change means for the city moving forward.Finally, we highlight local events honoring veterans across the Flathead Valley, including community participation in remembrance efforts that underscore the region's commitment to service members past and present.A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Thanks to our Partners, Shop Dog Marketing, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Recorded live at AAPEX 2025, this episode brings together leaders from Australia's Jax Tyres and Auto to show just how closely the Australian automotive aftermarket mirrors the U.S. market. Featuring CEO Steve Grossreider, franchise owner Dan Spiteri, future franchisee Will Attard, and Autoflow's Chris Cloutier and Craig O'Neill, the conversation underscores shared global challenges—most notably the technician shortage—and the reassurance that the industry is moving along a parallel path worldwide. Rather than chasing quick fixes, the discussion centers on culture-driven solutions: expanding diversity, building clear career paths and succession plans, and advocating for the industry at the grassroots level. Jax's customer-first mindset is a recurring theme, with every team member accountable for the client experience and a strong emphasis on clear communication to help customers understand emerging technologies like ADAS. With just under 100 stores, Jax's avoids multi-franchise ownership, instead holding each franchisee accountable for the customer experience in their territory. The key takeaway is clear: in both Australia and the U.S., long-term aftermarket success depends on investing in people, strengthening culture, and maintaining an unwavering commitment to the customer. https://www.jaxtyres.com.au/ Thanks to our Partner, Shop Dog Marketing Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI's integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You're probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: - Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ - Join Our Virtual Toastmasters Club:

G&T701 - Episode #166 - POWERED BY LAUER AUTO REPAIR - Dec 18th, 2025 - www.GunsAndThe701.comIn the chamber

MiM - S2 Episode #114 - G&T701 - POWERED BY LAUER AUTO REPAIR - Dec 19th, 2025 - www.GunsAndThe701.com#KeepYourPowderDryGod's BlessingsPOWERED BY LAUER AUTO REPAIR - Bismarck, ND - Additional Sponsors: Kalon's Auto Service - Lemmon, SDPlease subscribe to the channel, share with fellow Patriots, and watch GUNS & The 701 every Wednesday evening!!!Guns & The 701 on Mitchell in The Morning on KFYR 550 AM Radio - Every FRIDAY Morning at 7:15am mst/8:15am cst!!!Also on iHeart.com - Tune in and get the latest updates on the 2nd Amendment, North Dakota, and more!!!iHeart.com Link:https://www.iheart.com/podcast/269-gunsandthe701Email:GUNS@GunsAndThe701.comCommieTube Channel -/ @gunsandthe701RUMBLE -https://rumble.com/c/GunsAndThe701NEW Facist-Book Page - Gat701https://www.facebook.com/profile.php?id=61567130176937X -https://twitter.com/gunsandthe701

High winds slammed Northwest Montana this week, knocking out power to tens of thousands of residents from Libby to the Flathead Valley and forcing emergency responses across the region. On this episode of News Now, we break down how damaging wind gusts — topping 67 mph in Kalispell and nearly 100 mph in the Swan Range — led to widespread outages, downed trees, road closures, and emergency shelter operations as utility crews worked through the night to restore service.The episode also takes a closer look at the ongoing boil advisory in Libby, now entering its second week after catastrophic flooding compromised the city's drinking water system. We explain what caused the advisory, why state officials are testing for heavy metals, what residents should know about water safety, and how emergency crews are prioritizing both infrastructure repairs and public health. This episode provides essential context for residents navigating storm impacts, infrastructure concerns, and recovery efforts across Northwest Montana.A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

AJ Nealey is the owner and “Chief Cheerleader” of Nealey Tire & Auto, a rapidly growing multi-location auto repair business in Maryland. A self-taught technician who began his career turning wrenches in a one-bay garage behind his home, AJ built his company through relentless curiosity, hard work, and a passion for serving people. Over time, he shifted from technician to leader and eventually into multi-store ownership; a journey marked by both breakthrough growth and painful lessons. His story highlights how vision, faith, and perseverance can transform a small operation into a purpose-driven organization.In this episode…Growing an auto repair business is never a straight line and the wrong decisions can derail even the strongest momentum. Many shop owners underestimate how quickly expansion can expose weaknesses in leadership, staffing, finances, and operations. So, what are the biggest mistakes shop owners make when scaling, and how can they avoid them?According to AJ Nealey, it starts with understanding the difference between opportunity and danger. In this candid conversation, AJ opens up about the auto repair business mistakes that nearly halted his growth, including buying distressed shops that required more time, money, and emotional energy than expected. He explains the hidden challenges behind reviving broken locations and why shop owners must stay aligned with their values, systems, and operating model before expanding.AJ also shares the mindset shifts that helped him evolve from technician to leader. From learning the business side through RLO Training, to letting go of the tools, to building a team-based culture centered on service and purpose. AJ reveals what truly drives sustainable growth. The episode also explores how his faith shapes the way he leads, mentors employees, and views his business as a platform for service.On this episode of Gain Traction, Mike Edge sits down with AJ Nealey to discuss the realities of scaling an auto repair business, the mistakes that taught him the most, and the vision that continues to move his company forward.Here's a glimpse of what you'll learn: [01:03] Who is AJ Nealey?[01:34] How AJ entered the auto repair industry as a self-taught technician[06:40] The biggest challenge he faced in buying his first store[08:09] How moonlighting in a one-bay garage became the start of Nealey Tire & Auto[09:01] The turning point: discovering RLO Training and learning business fundamentals[11:20] The long road to opening his first full shop location in 2016[13:39] What AJ learned about hiring, delegation, and transitioning into leadership[15:53] The expansion mistake he warns shop owners never to repeat[18:10] Why AJ doesn't regret the struggle and how hardship built resilience[22:18] What motivates him internally and how faith shapes his business[26:30] The mantra AJ lives by as a leader and business ownerResources mentioned in this episode:Gain Traction Podcast on YouTubeGain Traction Podcast WebsiteMike Edge on LinkedInAJ Nealey LinkedInNealey Tire & AutoQuotable Moments:“Don't buy a dumpster fire.”“You have to go through the valley to appreciate the win.”“It's not what you get paid for the hour, it's the value you bring to the hour.”“Customers vote with their wallet.”“We look at our business as a ministry.”Action Steps:Evaluate expansion opportunities carefully: Avoid distressed shops that drain time and capital.Strengthen your leadership skills: Learn to delegate, coach, and develop your team.Align acquisitions with your operating model: Ensure new stores fit your systems and values.Invest in training: Like AJ, consider formal business education to support smarter growth.Build a purpose-driven culture: Lead with service, celebrate wins, and create meaningful employee experiences.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Eric Svedberg breaks down a smarter, more profitable way to price diagnostic work—what he calls the Level Testing Sales Amplifier. At its core, the system tackles a problem most repair shops quietly accept: testing is often a loss leader. When technicians are tied up diagnosing complex issues, shops miss out on parts sales. A-level technicians can earn less than their B-level counterparts doing routine work, and the rising cost of software and tools goes unpaid. Svedberg reframes the conversation by using the word “testing” instead of “diagnostics,” a term he believes is clearer and more intuitive for customers. Testing implies a process, not a guarantee—setting expectations from the start. The Level Testing system uses a tiered structure tied to the shop's base labor rate: Level One – Basic Testing:Single, constant, duplicable issues (like a check engine light that's always on).Level Two – Intermediate Testing:Multiple concerns or intermittent problems.Level Three – Pandora's Box:Highly complex vehicles, often previously misdiagnosed or unsuccessfully repaired elsewhere.Level Four – “Grandmother Rate”:Disaster cars involving severe electrical damage, corrosion, or major disassembly. While the levels are designed as an internal framework, Svedberg finds transparency with customers increases trust and buy-in. Service advisors are coached to remove Level Three from most conversations upfront, steer customers toward Level Two testing as the norm, and clearly explain that testing fees are for time spent—not credited toward repairs. For true Level Three cases, advisors frame the value honestly: if it were simple, another shop would have already fixed it. Svedberg emphasizes that the system is easy to train and implement—often within a week—by focusing on quick wins with top advisors. Its simplicity improves communication, closes the tech efficiency gap, and can be applied beyond diagnostics to services like module programming and ADAS calibration. Every decision, he says, must pass the test: Is it good for the car? Good for the customer? Good for the shop? Eric Svedberg, European Autowerks, Virginia Beach, VA, https://www.gofuelcoaching.com/ , https://www.europeanautowerks.com/ Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -...

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff is joined by John Firm and Rick White where they discuss growth and success in the automotive industry. Rick talks about the importance of having a coach and staying curious, humble, and open to new ideas. John and Rick also speak on the challenges unique to fleet shops versus traditional retail shops. To help, they share advice on pricing, marketing, and building strong business relationships. Timestamps:00:00 "Reflection on Hosting Growth"04:42 "Ask or Stay Ignorant"07:05 Car Troubleshooting: Fuse vs. Diagram10:11 Effective Communication in Auto Repair12:42 Business Coaching Insights19:03 "Competing on Price Dangers"19:26 "Prioritizing Strategy Over Savings"23:08 Labor Rates and Mix Reevaluated28:28 "How to Beat AutoZone"31:47 Survival Over Greed33:51 "Challenges in European Auto Repair"38:31 "Maintain Control, Avoid Dealers"40:08 "Coaching Accountability and Honesty"44:13 "Helping a Client in Need"48:02 Advice for New Technicians51:00 "Integrity in Auto Repair"53:43 "Talking About John and Canada" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by shop owner Mike Himes and guest Rick White to discuss the evolution of Mike's shop over the past year. Rick shares coaching insights on overcoming emotional challenges around pricing and the importance of valuing your work. Mike reveals how increasing labor rates and implementing a robust parts matrix led to significant financial improvements, while the group addresses common industry pitfalls such as undercharging and ineffective workflows.00:00 "Biggest Change: Workflow Insights"07:24 "Facing Fear for Growth"12:25 Growth Journey: From Beginner to Achiever19:33 "iPhone Queue Frenzy"23:29 "Only Expert in Town"31:23 "Jeff Compton Protects Technicians"32:33 "High Turnover Acceptance Debate"40:48 "Stop When Risks Appear"45:45 "Factory vs Full Process"51:27 "Subscription Costs for Scan Tools"55:27 "Pricing Adjustment Lessons with Rick"01:03:24 "Parts Store Manager Advice"01:04:51 Effortless Transition with Shopware

On this episode of News Now, reporter Taylor Inman breaks down four major stories impacting Northwest Montana. Glacier National Park is preparing to end its vehicle reservation system for the 2026 summer season, shifting to new parking limits, shuttle reservations, and targeted closures in overcrowded areas. Habitat for Humanity outlines its push to build 40 homes by 2030, but acquiring buildable land remains the organization's biggest challenge.Columbia Falls moves forward with a new accessible fishing pier at River's Edge Park, supported by an FWP grant. And after a confirmed case of Chronic Wasting Disease south of Ninepipes Lodge, CSKT's Wildlife Program expands sampling and emphasizes safe handling for hunters.Read more of this week's stories: Glacier National Park hits brakes on vehicle reservation systemHabitat for Humanity needs property to keep building homesFWP pitches in $70,000 toward fishing pierConfirmed CWD leads to more sampling on the reservationA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

MiM - S2 Episode #113 - G&T701 - POWERED BY LAUER AUTO REPAIR - Dec 12th, 2025 - www.GunsAndThe701.com#KeepYourPowderDryGod's BlessingsPOWERED BY LAUER AUTO REPAIR - Bismarck, ND - Additional Sponsors: Kalon's Auto Service - Lemmon, SDPlease subscribe to the channel, share with fellow Patriots, and watch GUNS & The 701 every Wednesday evening!!!Guns & The 701 on Mitchell in The Morning on KFYR 550 AM Radio - Every FRIDAY Morning at 7:15am mst/8:15am cst!!!Also on iHeart.com - Tune in and get the latest updates on the 2nd Amendment, North Dakota, and more!!!iHeart.com Link:https://www.iheart.com/podcast/269-gunsandthe701Email:GUNS@GunsAndThe701.comCommieTube Channel -/ @gunsandthe701RUMBLE -https://rumble.com/c/GunsAndThe701NEW Facist-Book Page - Gat701https://www.facebook.com/profile.php?id=61567130176937X -https://twitter.com/gunsandthe701

Locked and loaded for the show:1. Mass killings are down in 2025.DOJ promises "a lot more action" on gun rights with new 2nd Amendment enforcement section.Secret service seeks new 5.56 duty rifle.Six of the biggest road- kill bucks of all time.U.S. Army awards Mossberg a contract for additional 590A1 shotguns.Happy ending chronicle.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Cody and Sabrina Gaddie. Cody shares the challenges and rewards of growing a mobile diagnostics business, including the importance of building processes and preparing for the business to run independently. Sabrina offers honest insights into the impact of business ownership on their relationship, stressing the need for communication and balancing personal well-being with supporting Cody's vision. The group also discusses the broader state of the industry, highlighting the struggle to find passionate new technicians and the need for better incentives and training for diagnostic work.00:00 "Making Business Valuable"08:30 "Navigating Partnership and Resentment"10:54 "Resentment Over Passion Priorities"16:27 Life-Changing Industry Events21:45 Streamlining Technical Support Processes29:50 Teaching Automotive Skills Efficiently35:38 Business Growth & Networking Challenges36:51 Collaborative Networking Among Entrepreneurs44:47 "Kid Hacks BIN Files Impressively"49:38 "Diag Pricing Debate Unveiled"53:51 Testing Explanation: Address vs. Zip Code01:00:57 "Lucas Calls Out the BS"01:03:04 "Mechanic Missteps and Recommendations"

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am ...

Join Daily Inter Lake reporter Taylor Inman as she goes over the week's biggest headlines for Northwest Montana.  A mercury exposure in Libby sparks an urgent EPA response as officials investigate how toxic metal spread into multiple homes. Columbia Falls pushes new restrictions on electric bikes and motorized devices after a high-speed sidewalk crash, Polson deals with a pickup truck plowing into Bunker's Bar & Grill, and Kalispell announces a major workforce housing project aimed at easing the region's affordability crisis. Read more from this week's show: Three Libby families affected by exposure to mercuryLaw would restrict e-bikes, e-motorcycles in Columbia FallsCar crashes into Bunker's restaurantDeveloper lands $8.3M for new workforce housing complex along Parkline TrailA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Whitefish Mountain Resort kicked off the 2025/2026 ski season with a fresh blanket of powder - and reporter Jack Underhill was on the mountain to capture opening day! From early-morning mimosa tailgates to overnight campouts under Chair 1, skiers and snowboarders showed up to catch the year's first turns. Resort officials also share updates on snowpack, safety reminders, and what skiers can expect in the coming days as more storms are predicted to roll in. For the latest conditions, trail openings, and mountain updates, visit Whitefish Mountain Resort's website.A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

MiM - S2 Episode #112 - G&T701 - POWERED BY LAUER AUTO REPAIR - Dec 5th, 2025 - www.GunsAndThe701.com#KeepYourPowderDryGod's BlessingsPOWERED BY LAUER AUTO REPAIR - Bismarck, ND - Additional Sponsors: Kalon's Auto Service - Lemmon, SDPlease subscribe to the channel, share with fellow Patriots, and watch GUNS & The 701 every Wednesday evening!!!Guns & The 701 on Mitchell in The Morning on KFYR 550 AM Radio - Every FRIDAY Morning at 7:15am mst/8:15am cst!!!Also on iHeart.com - Tune in and get the latest updates on the 2nd Amendment, North Dakota, and more!!!iHeart.com Link:https://www.iheart.com/podcast/269-gunsandthe701Email:GUNS@GunsAndThe701.comCommieTube Channel -/ @gunsandthe701RUMBLE -https://rumble.com/c/GunsAndThe701NEW Facist-Book Page - Gat701https://www.facebook.com/profile.php?id=61567130176937X -https://twitter.com/gunsandthe701

Today's phone-in: Automotive expert Doug Bethune returned with tips to keep your car, truck or SUV running smoothly as we cruise into winter. But first, some listener suggestions for your next holiday watch.

G&T701 - Episode #165 - POWERED BY LAUER AUTO REPAIR - Dec 3rd, 2025 - www.GunsAndThe701.comIn the chamber

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Cecil Bullard, industry veteran and business coach. Cecil shares the importance of properly valuing diagnostic labor in automotive shops, explaining why most shops fail to charge adequately for the complex testing modern vehicles require. The conversation highlights the necessity for shop owners to plan for their financial future, emphasizing retirement strategies and the risks of working solo. Finally, they discuss the value of building a strong team and why technicians with no interest in leading or managing should reconsider opening their own shop.00:00 DHT's Impact on Male Development08:25 Auto Shop Diagnostic Process14:58 Hormones, Cars, and Adjustments20:55 Optimizing Average Repair Order26:23 Professional Standards in Coaching32:23 "Raise Your Labor Rate"33:52 "Revenue Variance Insights"41:03 "Family Shop Management Plan"46:51 "Contentment, Family, and Responsibility"50:35 "Solo Work: Control vs. Risk"57:30 Risk Balancing for Lifestyle Goals01:02:58 Debt vs. Investing Motivation Struggles01:06:09 Sun's Shift in Auto Shop Strategy01:14:51 "Perspective and Self-Improvement Insights"01:17:37 "Beyond Fixing Cars"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Liz Perkins, shop owner, technician, and multi-business entrepreneur, along with Jesse Meddaugh from 360 Payments. Liz shares her journey of growing a business from shop operations to training and managing multiple ventures, emphasizing the importance of understanding and mastering the financial side of the company—even getting hands-on with bookkeeping for deeper insights. The conversation explores the impact of integrated consumer financing on shop sales and customer experience, with both Lucas and Liz highlighting how offering payment options can reduce stigma, increase approval rates, and empower customers.00:00 "Seamless Consumer Financing Growth"03:51 Streamlined Vehicle Financing Process08:30 Rising Costs of Car Repairs12:36 Guaranteed Results Over Cheap Fixes15:21 "Negative Impact of Free Diagnostics"17:00 "Choosing Free Diagnostics Wisely"20:40 "Working Mom's Struggles"23:26 North Carolina DMV Renewal Woes27:24 "Keep Growing, Keep Building"32:09 Quick Harness Installation Guide32:45 "Frustrated Mechanic Wrecks Harness"38:32 Bookkeeping vs. Accounting Confusion40:48 Understanding Business Fees43:53 DIY Accounting Confidence45:51 "Monthly P&L and Accounting"50:52 Efficient Scheduling for Long Commutes54:28 Tire Service Pricing Inquiry56:27 Balancing Growth vs. Staying Solo59:10 Grammar Concerns with Dashes

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am ...

This week on News Now, host Taylor Inman breaks down the biggest stories shaping northwest Montana. Logan Health announces a major leadership transition as Dr. Clint Seger becomes the sole CEO of the Billings Clinic–Logan Health system, impacting thousands of employees across Montana and Wyoming. In Whitefish, new owner Justin Meccia shares his plans to rebrand Whitefish Handcrafted Spirits into Hidden Lake Distillery while expanding distribution and revamping its menu.We also dig into the escalating dispute between Kalispell city officials and the Flathead Warming Center as a proposed ordinance could change how conditional use permits are revoked citywide. With legal tensions rising and community impact on the line, we break down what the amendment would mean for businesses, property owners and the shelter's future.Read more of these stories:  Dr. Clint Seger named Billings Clinic – Logan Health CEOSpirits, smashburgers and a vision: Distillery enters new eraFlathead Warming Center lawyers say proposed permit rule violates settlement agreement, threatens property rightsA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

December is packed with concerts, festivals, holiday performances, and community traditions across the Flathead Valley — and this month's episode of the Daily Inter Lake's Events Podcast is your complete guide. From high-energy DJ nights at the O'Shaughnessy Cultural Arts Center to the Banff Mountain Film Festival at Wachholz, host Melissa Wells highlights the can't-miss happenings lighting up Whitefish, Kalispell, and Bigfork.We preview the Showcase of the Chefs, the Whitefish Christmas Stroll, the Big Band Christmas Ball, radio-style performances of A Christmas Carol at the Conrad Mansion, holiday comedy at the Whitefish Theatre Company, and cozy seasonal concerts at 101 Central. Plus, we spotlight local gift markets, boutique shopping, and community traditions that make December unforgettable in northwest Montana.Whether you're planning family outings, looking for holiday entertainment or supporting local businesses, this episode is your go-to guide for everything happening in December across the Flathead. Discover more about all events mentioned in the episode at https://www.dailyinterlake.com/eventsA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas Underwood and David Roman are joined by Jeremy Hoyle, leadership coach and veteran of the family entertainment industry. Jeremy shares his personal journey from frontline worker to senior executive, emphasizing the importance of investing in your own professional development. The conversation delves into EOS and business fundamentals, with practical advice on leveraging KPIs and accountability to drive growth.00:00 "Work Ethic and Ownership"05:23 Leadership & Business Coaching Journey10:44 "Dependability and Leadership Value"19:37 "Building Layers for Growth"23:39 "Improving Call Conversion Rates"31:02 "Leaders Need Accountability Systems"35:09 "Missed Conversations and Discipline"38:26 Teaching Accountability Through Standards45:05 "Mopping Mishaps and Frustrations"50:12 "Policing Standards and Staffing"56:50 Linchpins vs. Industrial-Era Education01:03:09 "Struggles of Running a Shop"01:03:49 "Sell the Shop"

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindSpecial Thanks to Our Sponsor:⭐ Shop Marketing Pros — helping auto repair shops tell their story, attract the right customers, and grow their business.

This week on News Now, host Taylor Inman breaks down the biggest stories shaping northwest Montana — beginning with a Mexican national and accused drug trafficker who pleaded guilty in federal court after a high-speed chase through Kalispell this summer. We look at his criminal history, the charges still ahead, and what federal prosecutors say about the case.Then, Somers-Lakeside School District is preparing to issue a special tax assessment after a data error slashed property tax collections by nearly 25%, draining reserve funds and forcing emergency budget amendments. We explain what families can expect in February, how the district is trying to rebuild trust, and what went wrong in the first place.Finally, Glacier National Park is set to receive more than $4 million in project funding from the Glacier National Park Conservancy — supporting everything from student-built housing and dark-sky programs to wildlife research, trail work and whitebark pine restoration. We break down where the money is going and what it means as the park faces potential federal budget cuts.Read more from this week's stories: Mexican man who launched a high-speed chase in Kalispell pleads guilty to illegal reentryConservancy now supports 25% of Glacier National Park's budgetSomers School District to recoup lost tax dollars after data entry errorA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Thanks to our partners Promotive and Wicked FileWhat if the biggest problems facing auto repair shops today aren't what you think they are?And what if the future of the industry is being shaped right now, quietly, behind the scenes, by the conversations shop owners aren't having?In this episode, Hunt Demarest sits down with Chris Jones, the editorial force behind Ratchet+Wrench and several of the industry's most influential publications. From talent shortages to tech adoption, from mental health to multi-shop growth, Jones offers a clear-eyed look at where the automotive repair world is heading, and where shop owners should be refocusing their energy.This conversation cuts through the noise and gets real about the pressures, opportunities, and evolving expectations shaping today's shop environment.Whether you're struggling to hire, trying to improve efficiency, or simply looking for clarity in a rapidly changing industry, this episode will help you understand what today's shop owners must prioritize — and how to build a healthier, more resilient business.What you'll discover…(02:25) Why shops are finally catching up to retail-style convenience and technology(03:40) The mindset difference that sets high-performing shop owners apart(05:25) The MSO lesson that surprised everyone — and why process beats everything(07:45) The efficiency challenges shop owners can't stop talking about(08:50) Why technician shortages aren't unique to auto repair — and what must change(10:25) The shocking reality of six-figure tech jobs no one is filling(12:20) What 2025 really looked like for shops — and what 2026 may bring(15:10) How understanding neurodivergence can transform shop culture and performance(17:55) What customers actually want now: speed, communication, and clear expectations(21:25) Chris's best advice for shop owners navigating today's challengesThanks to our partner PromotiveIt's time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our Partner WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comText Paar Melis @ 301-307-5413Download a Copy of My Books Here:Wrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

G&T701 - Episode #164 - POWERED BY LAUER AUTO REPAIR - Nov 19th, 2025 - www.GunsAndThe701.comIn the chamber

Marc Poulsen, National Accounts Manager, shares how AutoNet TV helps shops build trust with customers and why it's essential. Learn why showcasing ASE-certified technicians matters, the public's misconceptions about the technician role, and the challenges of explaining maintenance and complex repairs to customers.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Marc Poulsen, AutoNet TV, mpoulsen@autonettv.comLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

The annual Feed the Need benefit concert brought in more than $183,000 for the Flathead Food Bank, marking a record-setting night of community support in the Flathead Valley. This week on News Now, we hear from Executive Director Chris Sidmore and country artist Drake Milligan who helped make the event possible at the Wachholz College Center.Sidmore shares how the fundraiser impacts families across northwest Montana, while Milligan reflects on performing at the benefit following the release of his new album Tumbleweed. With performances by Tommy Edwards and Clint Sherman, support from local businesses, and generous donor matches, the night underscored the strength of the Flathead community and its commitment to addressing food insecurity.To donate or learn more about the Flathead Food Bank, visit its website at flatheadfoodbank.org.A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Thanks to our Partners, Shop Boss and AppFueledThere's a lot you can ignore in marketing, but legal compliance isn't one of them. Especially when a quiet policy change in California nearly stripped shops of their ability to track marketing ROI overnight. This episode dives into the legalities of call recording, AI evaluations, tracking numbers, and the kind of red tape that can blindside your business if you're not paying attention. Brian Walker sat down with David Boyd from Inbound at AAPEX to talk through what's happening, what's coming, and how to protect your shop without sacrificing performance. If you've ever used call tracking, AI analysis, or just assumed “someone else is handling that,” you need to hear this.Listen in and make sure you're not one policy update away from a lawsuit.Show Notes with TimestampsIntroduction and Conference Setting (00:00:10) Brian introduces the guest, David Lloyd, and discusses the conference atmosphere at AAPEX.California BAR Regulation on Phone Numbers (00:02:01) Discussion of California's Bureau of Auto Repair rule on using only registered phone numbers in advertising.Implications and Confusion Around Enforcement (00:04:30) Exploring the impact of the regulation, confusion among advertisers, and lack of clear communication from BAR.Staying Informed and Advocacy (00:06:16) Importance of involvement in advocacy groups and staying updated on regulatory changes, especially state-by-state.AI and Legal Uncertainty in Call Evaluation (00:08:18) Rapid AI development, legal gray areas, and the use of AI to evaluate recorded calls.Call Recording Laws and Best Practices (00:09:19) Explanation of two-party consent laws, best practices for call recording, and new privacy concerns with AI evaluation.One-Party Consent States and Third-Party Evaluation (00:11:37) Uncertainty about notification requirements in one-party consent states when AI or third parties evaluate calls.Employee Notification and Documentation (00:15:46) Advising shop owners to inform employees about call recording and document consent in employee handbooks.AI, Data Privacy, and Business Risks (00:16:54) Concerns about AI handling personal data, privacy risks, and the need for responsible AI use in business.Personalization and AI Data Collection (00:19:47) How AI personalizes responses, collects user data, and the potential for identity exposure.Establishing an AI Use Policy (00:21:07) Recommendation for businesses to create and enforce an AI use policy signed by all employees.Vendor Relationships and Regulatory Awareness (00:22:43) Encouragement to maintain open communication with vendors and stay aware of legal and regulatory changes.Podcast Network App Promotion and Closing (00:23:44) Promotion of the Automotive Repair Podcast Network app and closing remarks.How To Get In TouchJoin The Auto Repair Marketing Mastermind Group on FacebookMeet The ProsFollow SMP on FacebookFollow SMP on InstagramGet The Ultimate Guide to Auto Repair Shop Marketing Book

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, David Roman and Lucas are joined by Kyle Buenger, owner of KB Mobile Programming. Kyle shares his journey from burnout in a traditional shop environment to launching his own mobile programming business in Phoenix, Arizona. The discussion centers on the importance of proper financial planning, including pricing and insurance, for independent technicians. It also addresses the challenges and opportunities of working in a market with limited diagnostic talent, as well as the need to develop systems that support growth and long-term sustainability.00:00 "Inconsequential Things Won't Change"09:04 "Initiative to Solve Programming Issue"13:05 "Starting Work and Progressing"18:45 Honda Accord vs Ferrari Debate21:50 Maximizing Mobile Repair Profitability27:55 Managing Expenses with Steady Income32:48 "Progress Over Fear of Loss"39:37 Raise Prices and Build Value44:04 Avoiding Tool Salesmen48:27 "Work Dispatch and Programming Process"53:22 "Investing and Reinvesting in Business"01:00:04 Diagnostic Testing and Routine Basics01:08:20 Tampered Seat Belt Leads Trauma01:09:47 Unwanted, Costly, Certified Repairs

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindSpecial Thanks to Our Sponsor:⭐ Shop Marketing Pros — helping auto repair shops tell their story, attract the right customers, and grow their business.

This week on News Now, host Taylor Inman breaks down the biggest stories shaping northwest Montana — from the federal investigation into a fiery Kalispell plane crash, to the ongoing dispute over Flathead Lake's low summer water levels, to how Glacier Park International Airport is navigating nationwide shutdown-related flight reductions. We dive into the NTSB's final report on the Socata TBM 700 crash, local aviation experts sounding alarms over repeated reckless landing patterns, and a string of deadly small-plane crashes across the region. Plus, Flathead County commissioners, Rep. Ryan Zinke, Sens. Steve Daines and Tim Sheehy weigh in on the future of Flathead Lake management. And we look at how national travel restrictions are affecting flights into and out of the Flathead Valley. Stay informed with the latest reporting impacting Kalispell, the Flathead, and Montana.Read the full stories: Federal investigators blame pilot for fiery Kalispell plane crashFlathead County commissioners join flood of requests for Department of the Interior intervention on Flathead LakeGlacier Park International Airport seeing minimal effects from government shutdownA big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode In this fireside conversation, Joe Hanson of Gordie's Auto and Tire shares how a clear purpose—“Helping people do life”—guides every part of the business. This mission shapes both the customer experience and the culture within the shop, ensuring the team feels supported, valued, and equipped to build meaningful careers. Joe walks through the realities of growing the business, from navigating permits and environmental requirements to expanding fleet services and managing tire sales intentionally. Issues such as leadership team dynamics, marketing, and phone call audits are management problems—they are never permanently "fixed," but instead require continuous coaching and management. He also emphasizes the importance of communication, setting clear expectations, and educating customers about the complexity of modern testing and ADAS calibration—not just “plugging in a scanner.” Joe remains committed to the work for as long as it's meaningful—and rooted in helping people, not just chasing revenue. Joe Hanson, Gordie's Garage, Roseville, MI. Listen to Joe's previous episodes HERE. Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: - Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ - Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters - Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 - Subscribe on YouTube: https://www.youtube.com/carmcapriotto - Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ - Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ - Follow on Twitter: https://twitter.com/RResultsBiz - Visit the Website: https://remarkableresults.biz/ - Join our Insider List: https://remarkableresults.biz/insider - All books mentioned on our podcasts: https://remarkableresults.biz/books - Our Classroom page for personal or team learning:

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!In this episode, Jeff Compton welcomes Chuck Mitchell, this year's APPEX Giveaway Winner from the Changing the Industry Podcast with Lucas Underwood and David Roman. Chuck shares his story of how he got into the industry from fleet management and parts retail to shop ownership. He's passionate about the current technician shortage and helping younger generations. He and Jeff talk about the importance of cross-industry collaboration among local shops, the need for better training and information access, and the value of mentoring new technicians to create a more sustainable future for the automotive industry.Timestamps: 00:00 Meet Chuck Mitchell06:39 "Friend's Growth in Dealerships"15:05 Balancing Business and Compassion17:06 Shop Ownership Challenges22:58 "Building Confidence Through Understanding"30:19 Improving Industry and Supporting Workers34:07 Tech Career Paths in Shops36:44 "EV Direction and Innovation"43:25 "Reviving Craftsmanship in Auto Industry"48:24 "Vehicle Repair Challenges Persist"52:18 Customer Service and Accountability01:00:09 "AI, VR, and Cost Challenges"01:03:39 "Nurturing Young Techs"01:11:31 "Industry Growth Through Connection" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Hallie Wasinger and Caroline Legrand from Shop Marketing Pros at the Sunrise event in Arizona. Hallie and Caroline share their expertise on the importance of identifying your shop's ideal customer and crafting targeted marketing strategies, especially using Facebook, Google, and even programmatic ads. The discussion also covers the effectiveness of traditional marketing like mailers and coupons, the challenge of tracking ROI in advertising, and the nuts and bolts of creating engaging social media content.00:00 Hot Weather Reactions Differ09:10 Unexpected Heatwave Experience11:21 Geographic Targeting for Business Pages17:26 "Marketing Value-Added Services"25:18 Streamlined Pricing Eliminates No-Shows28:41 "Ethical Success vs. Unethical Gains"36:18 "Luxury Laura Avatar Humor"38:13 Marketing Strategy for Ideal Clients45:31 Overpriced Analytics with Customer Tracking48:46 Intrusive Client Data Proposal56:18 "Auto Knockoff with Personality"01:02:14 "Balcony Rescue Highlights Tension"01:05:24 Dad's Shop: No Heat Experience01:09:16 "Mama Kim's Guidance After Loss"

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am ...

Kalispell has a new mayor — Ryan Hunter, a sitting city councilor, won the election over Sid Daoud and Kisa Davison in a close three-way race. Meanwhile, Flathead County voters approved a $105 million jail bond, paving the way for a long-awaited new detention center after decades of overcrowding. In Whitefish, prosecutors have amended charges against three protesters accused of blocking a U.S. Border Patrol vehicle earlier this year, escalating penalties in the case. And near Seeley Lake, two hunters survived a terrifying grizzly bear encounter while retrieving a harvested deer.Read more about these stories: Ryan Hunter elected as Kalispell's next mayor, Flathead County jail bond passesCity prosecutors file harsher charges against protesters accused of blocking Whitefish Border Patrol vehiclesHunters survive run-in with grizzlies near Seeley Lake2025 Election Coverage: Interview with Ryan HunterInterview with Sid DaoudInterview with Kisa DavisonInside Flathead County Jail: The Crisis Behind the $105 Million BondThe latest election results from Flathead County Election results from Lincoln, Lake and Sanders counties A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com. This summer, we followed the Brist family from their fifth-generation Montana farm to the bright lights of the Northwest Montana Fair. From early morning chores to the intensity of the show ring, their journey shows the hard work, tradition, and bittersweet goodbyes that come with raising livestock. Discover Season 4 of our Deep Dive podcast, From Farm to Fair — coming Sunday, September 21st! Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton is joined by Check Engine Chuck and Ryan Mullen for a conversation about the realities of working in automotive diagnostics. Ryan tells the story of being homeless and in addiction to becoming a sought-after diagnostician, emphasizing the importance of networking and community for professional growth. Check Engine Chuck highlights the power of persistence in tackling complex vehicle problems and the need to continually invest in skills and tools. They also talk about shop politics, technician shortages, and the rewards—and challenges—of building a career in the modern auto repair industry.Timestamps:00:00 The Power of Networking07:13 "Homelessness to Triumph Story"14:42 Valuing Talent in Industry18:04 Balancing Work and Family Time25:23 DRB3 vs. Y Tech Challenges30:59 "Frustration, Help, and Connection"36:37 "Patent Dispute and YouTube Fallout"37:18 "My Tool is the Best"43:58 "Discovering His Channel Journey"49:55 Building Connections Through Snapchat58:33 Addiction, Trauma, and Crime Connection59:17 Changing Perspectives on Redemption01:09:09 "Duralast Crank Sensor Solution"01:12:05 Sequoia Airbag Sensor Fix01:19:43 "Elite Techs Gather at Vision"01:21:40 "Adapting Business for Success"01:28:44 Diagnostic Tech Shortage Crisis01:32:16 "No Ceiling for You" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Adam Rath to reflect on the journey and evolution of their industry mastermind group. Adam shares how the group has grown from its early days, emphasizing the importance of building a community where shop owners can collaborate and hold each other accountable. The hosts discuss the impact of implementing the Entrepreneurial Operating System (EOS) in their businesses, highlighting its role in shaping leadership and clarifying organizational vision.00:00 Leadership Restructuring and Future Plans05:58 Growth and Accountability Through Masterminds13:41 Addressing Customer Education Gaps20:16 "Self-Implementing EOS Journey"24:36 Assessing Employee Alignment & Capability27:01 End-Year Hiring Pitfalls32:55 Survival Over Vision39:59 Protective Leadership Commitment43:56 Personal Reflection on Growth Ambitions50:32 "Reviving Vision in Medical Device Sales"57:02 Reflect and Appreciate Progress01:02:56 Intentional Clarity Breaks01:04:48 Streamlined Meeting Schedule Changes01:08:32 "Successful Business and Industry Giveback"

When leadership breaks down, processes fall apart fast. But rebuilding doesn't start with systems. It starts with people.In this episode of Maximum Octane, Kim Hickey and Jason Patel sit down with Chris Darmody, General Manager at Graham Auto Repair, to explore what it takes to turn around a struggling organization. When Chris joined the shop, leadership gaps, inconsistent processes, and fading accountability had left the team adrift. Instead of walking away, he leaned into the fire.Drawing on 22 years of experience in the automotive industry, Chris shares how he reignited the culture at Graham by focusing on empowerment, accountability, and communication. He explains how creating structure through SOPs, while keeping the shop's personality intact, rebuilt trust and consistency, and why real empowerment means giving people both the freedom and the authority to lead. Kim and Jason also draw powerful parallels between diagnosing car issues and diagnosing leadership problems, showing how the same mindset of testing, learning, and refining can transform both people and performance.Tune in to episode 129 of Maximum Octane if you've ever inherited a broken team, felt stuck in the weeds, or wondered how to rebuild trust after disruption. Chris's story proves that great leadership doesn't just fix problems; it rebuilds belief.Episode Takeaways:3:30 How Chris's “trial by fire” background prepared him to take over at Graham Auto Repair5:50 The leadership vacuum Chris walked into and how he stabilized two struggling shops7:30 Why passion and purpose matter more than position titles8:10 The hidden truth about inventory, diagnostics, and industry perception11:20 The first red flags Chris noticed and how he rebuilt integrity into daily operations13:20 Why accountability is the ultimate form of empowerment14:50 How team-built SOPs create buy-in and drive consistency18:00 What rebuilding a culture really looks like and why it takes patience21:50 Why every business, no matter how small, needs documented processes26:40 How to truly empower leaders by giving them real authority27:20 Trust, audit, and verify: how to stop micromanaging and start leading32:50 How developing backups for every role sets the stage for expansionConnect with Chris Darmody:LinkedInGraham Auto RepairLet's connect:WebsiteLinkedInFacebookEmail: info@maximumoctane.com Hosted on Acast. See acast.com/privacy for more information.

 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point's training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.00:00 Top Tier Service Advisor Insights08:01 Importance of Parts Deposit14:25 "Communication Challenges with Autism"20:58 Service Advisor Training Incident25:58 Messy Hotel Stay After Bar Visit32:35 "New CSR Training in NJ"38:33 "Shopware Inspection with 5 Cs"39:57 "Manual Workflow Explanation"45:15 Cost Breakdown of Diagnostic Tests50:37 Grocery Shopping Routine55:48 Spring Car Care Clinic Recap01:01:58 Faulty Inspection Uncovered