Podcasts about auto repair

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood and David Roman are joined by Charles Burke and Luke Murray from the Worldpac Training Institute. The conversation focuses on the importance of mentorship and structured apprenticeship programs in the automotive industry, the challenges of reaching and engaging more shop owners with effective training and business resources, and the personal impact of mentorship—both in the industry and in personal life.00:00 Transitioning from technical to business training05:42 Grounded from flying career09:44 Choosing movies before streaming12:41 Becoming a BMW instructor14:04 Focus on mentor training18:43 Mentorship and training apprentices19:46 Creating a custom apprenticeship program23:10 The importance of effective mentorship28:29 Building ASTA through community sharing31:50 Explaining profit margins simplistically33:25 Helping others with industry insights38:01 Funny story about Chris Chesney39:21 Spreading the word about free training42:11 Passion-driven learning benefits

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, listeners hear the story of a small-shop owner's journey to purchase and grow TenPin Motors in Fort Atkinson, Wisconsin. The conversation focused on the challenges of transitioning from technician to owner, including finding and training quality staff. A key theme that emerged was the importance of building lasting customer relationships and delivering a superior client experience to stand out in a competitive market. The discussion also explored the realities and concerns of scaling to multiple locations, highlighting industry trends toward consolidation and the difficulty of maintaining quality and culture as shops grow.00:00 Buying the dealership08:21 Discussing small town expansion plans14:49 Transitioning from technician to business management16:35 Realizing the need to plan22:32 Creating a welcoming atmosphere27:13 Adjusting Services After Technician Left35:03 Focusing on customer care in auto shops40:14 Upgrading marketing and customer service45:41 Increasing Profit While Managing Costs49:17 Planning Future Business Growth53:24 Concerns about expanding quality01:00:47 Fostering positive industry growth

In this episode of Idle Talk, Tom and Ashley from King's Auto Repair cover real world issues local drivers are dealing with right now:   - Why buying a used car with the check engine light on is almost never a “quick sensor fix”   - How catalytic converter failures (and theft attempts) are hitting wallets and what you can do to reduce your risk   - A listener question about a stuck seatbelt, how the locking mechanism works, and when it's time for replacement   - A practical discussion of oil leaks how shops trace them, when they're urgent, and how one leak can trigger other drivability/emissions problems   - A call-in conversation about loud exhaust, inspection enforcement, headlight alignment, and illegal lighting mods These topics are great reminders that small “annoyances” (lights, smells, leaks, noises) often point to bigger issues—and that a trusted shop inspection can save drivers from expensive surprises. ‍ Key Takeaways - Never buy a used car with the check engine light on.  If it were truly “just an O₂ sensor,” it likely would've been repaired before sale. A check engine light can indicate expensive emissions failures (like catalytic converters) or deeper engine performance problems. - Pre-purchase inspections catch what Carfax can miss.  Carfax is helpful, but it depends on reporting. Repairs paid out-of-pocket or not processed through insurance may not show up. A shop inspection can spot clues like panel work, welding, rust bubbles, and underside damage. - Catalytic converters are costly (and theft is real).    Converters contain precious metals, which drives both replacement costs and theft attempts. Even a “failed” converter can be valuable to thieves. - Seatbelt retractors can lock up, sometimes it's a mechanism issue, not a “broken belt.”    Seatbelts can get stuck in child seat ratchet mode or jam internally. If it won't retract/unlock, don't force it especially if pretensioners are involved. - Oil leaks aren't just messy, they can trigger check engine lights and damage components.    A PCV system fault can pull oil into the intake, contaminate emissions components, and create driveability issues. Oil can also drift and spread underhood, making the true source harder to find. - Diagnosis often starts with cleaning.  For heavy oil leaks, the first step is frequently cleaning the area, running the engine, and re-checking sometimes using cardboard/drip tracing to narrow down leak origin. - “They sell it online” doesn't mean it's legal.    The show touches on illegal lighting colors (blue hue), headlight alignment concerns, exhaust modifications, and wheels protruding beyond fenders issues that affect safety and legality. ‍ If you would like to learn more about your car check out our blog over on our website: King's Auto Repair Website King's Auto Repair on Facebook: King's Auto Repair Facebook King's Auto Repair on YouTube:  Kings Auto Repair YouTube King's Auto Repair on Instagram: Kings Auto Repair Instagram King's Auto Repair on TikTok: Kings Auto Repair TikTok King's Auto Repair on LinkedIn: King's Auto Repair LinkedIn King's Auto Repair on Pinterest:King's Auto Repair Pinterest Check your car for Safety Recalls: NHTSA.Gov If you have a comment or car question please email us at Idletalkradio830@gmail.com. Thank you for listening. This show was originally broadcast live 06-16-2022

This week on News Now, host Taylor Inman dives into some of the best feature stories coming out of Northwest Montana - and this episode has everything from reality TV to community pride to a kid businessman who's already shipping products nationwide.Kalispell pitmaster Stephen Kina of 406 BBQ is competing on the Food Network's brand-new series Chopped Castaways - an eight-episode island survival cooking competition with a $100,000 grand prize. Kina shares how his military background, Hawaiian roots, and love of fire cooking carried him into one of the most challenging experiences of his life, and why he's proud to represent both Montana and Hawaii on the national stage.Then, we take a look inside Two Eagle River School's 24th Annual Art Slam, a vibrant celebration of Indigenous student creativity featuring original paintings, beadwork, poetry, song, and unforgettable performances from the heart of Lake County.Meet retired Kalispell firefighter Alan "Gus" Gustafson - the self-appointed keeper of the Kalispell Fire Department's history. Now 80 years old and more than two decades into retirement, Gus is still on the hunt for lost artifacts, driving a 1925 American LaFrance fire engine, and training the next generation of historians to carry on the legacy.And finally, Duke Rauscher, a Kalispell Middle School student, just won a statewide entrepreneurship award for Rapid Fire Montana - his eco-friendly fire starter business he launched at age 9 and is already shipping across the country.Northwest Montana deserves strong news reporting. Your donation helps continue work like this possible. Learn more at dailyinterlake.com/support A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Are you tired of telling your staff to “leave their problems at the door”? The reality is, what happens outside the shop often follows employees into the bays, the service counter, and every customer interaction throughout the day. Financial pressure, family struggles, burnout, stress, and emotional fatigue all impact confidence, communication, productivity, and sales performance, whether leaders recognize it or not. In this insightful episode, Rena Rennebohm, CEO of Empowered Advisor, and service advisor coach and shop owner Rachel Spencer, challenge the old-school mindset of “leave your problems at the door” and explore what modern leadership really looks like in high-performing repair shops. The strongest shops aren't built only on process and productivity; they're built on leaders who understand people. What You'll Learn How personal stress impacts sales performance and customer communicationWhy technician morale directly affects advisor confidence and trustThe connection between emotional stability and shop productivityHow great leaders identify performance struggles before KPIs declineWhy empathy and accountability must work togetherThe importance of daily check-ins and emotional awarenessHow negativity spreads through shop culture and how leaders can stop itWhy “soft skills” have become essential leadership skills in auto repair When employees feel supported, understood, and valued, communication improves, confidence grows, and performance follows. This episode offers practical insights for shop owners and managers who want to protect team performance, strengthen culture, and lead more effectively in today's high-pressure auto repair environment. Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena's previous episodes HERE. Rachel Spencer, Spencer's Auto Repair, Krum, TX. Rachel's previous episodes HERE Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI's integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew...

Summer is knocking at the door here in the Flathead Valley, and June is stacked with live music, art openings, cultural events, and free family fun. In this month's local events roundup, we're breaking down everything happening in Whitefish and Kalispell so you don't miss a single beat.This episode covers:Stumptown Get Down (June 6) — Balkan Bump headlines Whitefish's Depot Park with global electronic sounds, DJ Trayze, and local opener Dan DubuqueTab Benoit's Soul of the Swamp Tour (June 5) — Multi-Grammy nominee brings the bayou to the Wachholz College CenterBroadway star Capathia Jenkins live at the Whitefish Performing Arts Center (June 13)Whitefish Gallery Nights — First Thursdays all summer longWildfire Preparedness Forum at FVCC (June 9)Surfbat new album release show at the Palace Bar (June 12)Triple feature on June 18: Glacier Art Museum, NW Montana History Museum + Wachholz open house in Kalispell, AND country legend Pam Tillis at O'Shaughnessy Cultural Arts Center in WhitefishLevi Bloom live at Snowline Acres (June 24)14th Annual Whitefish Woody Weekend — FREE family event (June 26)Music of Dolly Parton, Whitefish Summer Concert Series (June 26)Use promo code MISO for a discount on Stumptown Get Down tickets at https://www.flatheadtickets.com/Whether you're a lifelong Flathead Valley local or new to Northwest Montana, this is your ultimate guide to the best things to do in June.Northwest Montana deserves strong news reporting. Your donation helps continue work like this possible. Learn more at dailyinterlake.com/support A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Recorded live at the 2026 TST Big Event, Carm Capriotto sits down with automotive trainer Ken Zanders to discuss the importance of ongoing technical education, building efficient diagnostic processes, and adapting to rapidly evolving vehicle technology. Ken explains why too many shops still rely on a chaotic “grocery list” approach to repairs and how a structured diagnostic strategy can dramatically improve technician efficiency, profitability, and customer trust. What You'll Learn Why inefficient diagnostic habits directly reduce technician productivity, shop profitability, and overall earning potential.The importance of following a structured diagnostic workflow instead of guessing and replacing parts.How electronic relative compression testing with a lab scope and amperage probe can reduce diagnostic time from hours to minutes.How modern vehicle technologies like GM's Vehicle Intelligence Platform (VIP) and Over-The-Air (OTA) updates are changing diagnostics and repair procedures.Why continuous education is no longer optional for automotive professionals working on today's advanced vehicle systems. The biggest takeaway from this episode is that repair shops cannot afford to operate in constant chaos and guesswork. A reactive “grocery list” approach to diagnostics leads to wasted time, unnecessary parts replacement, lower profits, and poor customer outcomes. To succeed in today's increasingly complex automotive industry, shop owners must create a year-round training strategy that helps technicians diagnose efficiently, think critically, and continuously improve their skills. Structured processes, modern testing methods, and ongoing education are no longer advantages; they are necessities for survival and growth. TST Big Event: https://tstseminars.org/ Ken Zanders, Dorman Training Don't Base Your Success On Probability – Ken Zanders [RR 822]: https://remarkableresults.biz/remarkable-results-radio-podcast/e822/ Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website: https://remarkableresults.biz/ Subscribe on YouTube: https://www.youtube.com/carmcapriotto Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Join our Insider List: https://remarkableresults.biz/insider All books mentioned on our podcasts: https://remarkableresults.biz/books Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom Special episode collections: https://remarkableresults.biz/collections Buy Me a Coffee: https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

You can feel it when a business is built on momentum instead of luck and Jesse Jackson brings that energy in a big way. We talk with the founder of Mango Automotive about how she jumps from software and automotive industry data into the brick-and-mortar world, buying her first auto repair shop while still learning what it truly takes to run a service bay, lead a team, and win customer trust. The result is a fast growth story that's equal parts mindset, operations, and gritty daily execution. We dig into what actually moves the needle in an automotive repair business: elevating the customer experience, marketing with intention, and building systems that don't fall apart as you scale. Jesse breaks down why the team that helps you reach one revenue milestone may not be the team that gets you to the next, and how hiring a strong operating partner and then hiring people “better than us” becomes a strategy, not a slogan. We also get into branding that people remember, including the clean modern feel of Mango shops and the famous “pink wall” that customers definitely notice. If you're curious about EV service and hybrid repair, Jesse shares a grounded take: training great technicians matters more than chasing shiny equipment. We also talk recruiting in a technician shortage and why culture, pay, weekends off, and basic respect can turn a hiring problem into a reputation advantage. Subscribe, share this with someone building a car repair business, and leave us a review with your biggest takeaway.Be sure to subscribe for more In Wheel Time Car Talk!The Lupe' Tortilla RestaurantsLupe Tortilla in Katy, Texas Gulf Coast Auto ShieldPaint protection, tint, and more!Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.----  ----- Want more In Wheel Time car talk any time?     In Wheel Time is now available on Audacy!  Just go to Audacy.com/InWheelTime where ever you are.-----   -----Be sure to subscribe on your favorite podcast provider for the next episode of In Wheel Time Podcast and check out our live multiplatform broadcast every Saturday, 10a - 12nCT simulcasting on Audacy, YouTube, Facebook, Twitter, Twitch and InWheelTime.com.In Wheel Time Podcast can be heard on you mobile device from providers such as:Apple Podcasts, Amazon Music Podcast, Spotify, SiriusXM Podcast, iHeartRadio podcast, TuneIn + Alexa, Podcast Addict, Castro, Castbox, YouTube Podcast and more on your mobile device.Follow InWheelTime.com for the latest updates!Twitter: https://twitter.com/InWheelTimeInstagram: https://www.instagram.com/inwheeltime/https://www.youtube.com/inwheeltimehttps://www.Facebook.com/InWheelTimeFor more information about In Wheel Time Podcast, email us at info@inwheeltime.com

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood is joined by Shaun Tipton, who shares his 28-year journey from technician to shop owner. Shaun Tipton discusses the common pitfalls technicians face when transitioning to ownership, emphasizing the importance of understanding financials and setting fair labor rates. The conversation also highlights the critical role of workplace culture and effective leadership in building a successful, ethical shop.00:00 Advice for aspiring shop owners09:04 Understanding fair pricing for clients13:46 Recognizing the need for help15:51 Red flags in job histories24:19 Fair employee compensation discussion30:04 Balancing personal values and money32:43 Flaws in metro coaching models40:49 Switching to a single software system43:49 Benefits of using Shop-Ware48:09 Focusing on personal interests53:42 Importance of leadership in ownership59:46 Long-term life planning advice

Major changes could be coming to Northwest Montana — from fishing regulations and downtown Kalispell cruising to jail oversight battles and a troubling Libby drug court case. In this episode of News Now from the Daily Inter Lake, reporter Taylor Inman breaks down four of the week's biggest headlines impacting the Flathead Valley and beyond.Montana Fish, Wildlife and Parks is proposing sweeping fishing regulation changes aimed at protecting endangered bull trout and native trout populations. The proposals could eliminate possession limits for certain non-native species in western Montana waters, including Flathead Lake, while expanding restrictions on bait and tackle use across several rivers and streams.Then, the growing debate over Friday night cruising in downtown Kalispell continues as city leaders, business owners and car enthusiasts search for ways to preserve the classic Americana tradition while cracking down on reckless driving, burnouts and speeding along Main Street.Also in this episode, Lake County commissioners are moving toward shifting jail administration away from the Sheriff's Office, citing lawsuits, liability concerns and accountability issues. The controversial proposal has sparked questions about detention officer retirement benefits and the future of county jail operations.And finally, a Libby man previously convicted on fentanyl and methamphetamine possession is facing renewed legal trouble after authorities say he failed treatment court, violated probation conditions and continued struggling with addiction.Northwest Montana deserves strong news reporting. Your donation helps continue work like this possible. Learn more at dailyinterlake.com/support A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Derek Morgan from the Heritage Foundation breaks down a growing bipartisan push to give car owners full access to their vehicle repair data, challenging automakers who currently funnel diagnostics and repairs back to dealerships and limit competition for independent mechanics. The discussion frames it as a broader consumer rights issue, similar to past fights over printer ink pricing and state vehicle inspection rules that can drive up costs and restrict choice. The conversation then pivots to national politics, where Morgan warns that proposals floated by Democrats—expanding the Supreme Court, eliminating the Electoral College, and adding new states like D.C. and Puerto Rico—would permanently tilt federal power dynamics and reshape elections for decades. The segment also touches on Kamala Harris's rising political visibility and internal Democratic strategy debates, before closing on Republican primary shakeups, including recent high-profile losses and the continuing influence of Donald Trump's endorsements in reshaping GOP alignment heading into future elections. Hashtags: #DerekMorgan #RightToRepair #AutoIndustry #SupremeCourt #ElectoralCollege #DCStatehood #PuertoRico #KamalaHarris #Trump #GOP #ElectionPolitics #HeritageFoundation #ConsumerRights

G&T701 - Episode #186 - POWERED BY LAUER AUTO REPAIR - May 19th, 2026 - www.GunsAndThe701.comYou don't want to miss this episode or ANY episode when it comes to YOUR 2nd Amendment rights and news that impacts it!!!ALEX BALAZS - ND US Congressman Candidate joins us for another update!!!Another great Episode of North Dakota's ONLY 2nd Amendment and Freedom based Livestream and Podcast!!!Thanks for your support! Team Gat701

Jesse Jackson is the co-founder and operator of Mango Automotive, a multi-location auto repair group running eight shops across Texas, New Mexico, and Arizona. After a career in software, Jesse pivoted into the trades alongside her partner Brian, building Mango into a regional operator focused on acquiring auto repair shops from retiring owners whose businesses are already profitable but under-marketed.Jesse is the creator of a free acquisition-evaluation tool at autorepairqueen.com/shop It's the same model Mango Automotive uses internally to underwrite its own deals. Her perspective sits at the intersection of operator, acquirer, and brand-builder, which is why shop owners modeling their first or fifth acquisition keep coming back to her playbook.EPISODE SPONSORThis episode of the Gain Traction Podcast is sponsored by Cosmo Tires. Cosmo Tires offers a wide range of tire solutions designed for durability, reliability, and performance across multiple vehicle segments. Learn more at https://www.cosmotires.comIn this episode…The Boomer generation built most of the independent auto repair shops in this country, and a huge share of them are heading toward retirement with thirty years of word-of-mouth equity and zero modern demand generation on top. That's the deal flow most multi-location operators are sleeping on. Acquiring auto repair shops at this stage means buying already-profitable businesses and unlocking the growth the previous owner stopped chasing a decade ago.The 50%+ year-one number comes from three layers: Google Maps SEO, Local Service Ads, and AI search visibility on the marketing side; a transition protocol that retains every technician on the people side; and the right district manager, finance, and HR hires at the three-shop and five-shop inflection points. Jesse Jackson of Mango Automotive has run this playbook across eight locations and three states, and this conversation breaks down exactly how it gets executed.Here's a glimpse of what you'll learn:[01:14] Guest introduction: Jesse Jackson, Operator of Mango Automotive[01:41] The career pivot from software into the automotive trades[04:49] Building Mango Automotive into a multi-state operator through acquisition[06:41] Navigating the three-store and five-store inflection points in multi-location growth[12:00] The transition protocol for retaining staff through a change in ownership[14:14] Customer acquisition strategy and cost-per-acquisition in secondary markets[18:29] Local brand-building and the role of community partnerships in market penetration[24:16] Operator mindset and the discipline of career reinvention[25:31] Leadership lessons from It's Not About the Mangoes[31:57] The free acquisition-evaluation tool Mango uses to underwrite dealsResources mentioned in this episode:Jesse Jackson on LinkedInMango Automotive WebsiteFree Acquisition Evaluation Tool (Mango Automotive)Tread PartnersGain Traction Podcast on YouTubeGain Traction Podcast WebsiteMike Edge on LinkedInQuotable Moments:"The shops we buy are already successful, the previous owner just stopped pushing for growth.""We wait in the parking lot while the owner tells the team, then walk in so nobody has time to get paranoid.""Customer acquisition in our secondary markets runs about $150, and that's with the referral base already working for us.""I'm rebuilding our website because I don't like what ChatGPT or Gemini says when I ask for the best repair shop in town.""The three-shop and five-shop inflection points are where most operators break; district managers, finance, and HR are what get you through.""We've never lost an employee through a transition, and that's not luck, it's benefits and how you walk in the door."Action Steps:Underwrite every deal on year-one marketing upside, not trailing revenue. Assume a 50%+ lift when acquiring auto repair shops from retiring owners who never invested in modern demand generation.Run the parking-lot transition play on day one. Let the seller announce the sale to the team alone, then walk in within minutes with the full benefits package in writing.Audit AI search visibility this week; ask ChatGPT, Gemini, and Claude for the best repair shops in each market and treat every gap as a website rebuild priority.Hire the district manager, finance lead, and HR seat before hitting five locations: those three roles carry multi-location auto repair operators through the inflection point.Pull Jesse's free acquisition-evaluation tool and run it on the next deal in the pipeline, it's the same model Mango uses to pressure-test year-one assumptions before signing an LOI.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode In this forward-looking conversation, Carm Capriotto and Chris Cloutier, CEO of AutoFlow and owner of three Golden Rule Auto Care locations, explore how artificial intelligence is rapidly transforming the automotive repair industry; not as a replacement for people, but as a powerful tool that helps shop owners lead smarter, communicate better, and operate more professionally. Chris shares firsthand experiences using AI inside both his software company and his repair shops, revealing how the technology can dramatically reduce time spent on leadership and administrative tasks while improving workflow efficiency and customer communication. From refining technician notes to helping build business plans and expansion strategies, AI is becoming what Chris describes as a 'thought partner' for today's shop owner. What You'll Learn: Why AI should be viewed as a strategic business partner, not a threat to the automotive repair professionHow effective prompting and providing context can dramatically improve AI-generated resultsWays AI can streamline major business tasks such as SBA loan preparation, SWOT analyses, and growth planningHow AI-powered technician note rewrites improve customer communication and strengthen professionalismWhy clear, polished communication acts as a “curtain of professionalism” that builds customer trustHow AI can help bridge language barriers by translating repair orders and inspection resultsThe risks and humor of “AI versus AI” hiring practices, where both employers and applicants rely heavily on artificial intelligenceWhy Chris believes today is the least expensive AI will ever be, and why shop owners should begin learning it now The biggest takeaway from this episode is simple: AI will not replace highly skilled automotive professionals, but it will absolutely enhance the shops that learn how to use it effectively. From improving efficiency and communication to elevating the image of professionalism, AI offers tremendous advantages for modern repair businesses. However, Carm and Chris emphasize one critical principle throughout the conversation: trust, but verify. Just like quality control in the service bays, AI-generated information should always be reviewed carefully before being shared with customers or used to make important business decisions. Chris Cloutier, Golden Rule Auto Care, and CEO of Autoflow. Listen to Chris' other episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website: https://remarkableresults.biz/ Subscribe on YouTube: https://www.youtube.com/carmcapriotto Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Join our Insider List: https://remarkableresults.biz/insider All books mentioned on our podcasts: https://remarkableresults.biz/books Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom Special episode collections: https://remarkableresults.biz/collections Buy Me a Coffee: https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood and David Roman are joined by Sunny Massera, a custom car and truck builder from Oregon. Sunny Massera shares the hard lessons he learned from business ownership, including the importance of choosing the right business partner and the unexpected realities of running a shop versus working for someone else. The conversation also covers the challenges of building custom and performance vehicles—from managing customer expectations to dealing with unreliable aftermarket parts.00:00 Moving between New Mexico and California04:19 From flat rate to custom cars07:30 Realizing business complexities09:46 Deciding not to work alone13:05 Getting hired at second Bronco shop16:22 Discussing how to fund a startup20:36 Partner's role in business growth23:18 Revamping old Broncos28:11 Understanding the engine issue31:14 Working at custom car shops33:21 Learning through hands-on projects36:45 Test driving vehicles before ordering40:00 Restoring a 59 Ranchero41:33 Future of classic car market46:46 Challenges finding car parts50:09 Troubleshooting transmission issues53:35 Fixing ongoing installation issues56:10 Tuning engine installations59:15 Advice for young professionals

This episode of Idle Talk from King's Auto Repair (West Reading) covers a handful of real-world “odd” problems that showed up in the shop—exactly the kind of issues drivers struggle to describe until they become safety concerns. Topics include: - A rare ABS hydraulic control unit (HCU) failure that mimics a bad master cylinder and creates a dangerously low brake pedal. - Why brake fluid service matters (and why many manufacturers now recommend it every 2 years). - Why rear brakes can wear faster on modern cars (hill-hold, stop/start, stability controls, torque vectoring). - A noisy/vibrating driveshaft carrier bearing and how it can create “mystery” vibrations. - How clogged sunroof drains can lead to expensive electrical damage. - A caller question about instrument cluster replacement and mileage programming on an older Silverado.   If you would like to learn more about your car check out our blog over on our website: King's Auto Repair Website King's Auto Repair on Facebook: King's Auto Repair Facebook King's Auto Repair on YouTube:  Kings Auto Repair YouTube King's Auto Repair on Instagram: Kings Auto Repair Instagram King's Auto Repair on TikTok: Kings Auto Repair TikTok King's Auto Repair on LinkedIn: King's Auto Repair LinkedIn King's Auto Repair on Pinterest:King's Auto Repair Pinterest Check your car for Safety Recalls: NHTSA.Gov If you have a comment or car question please email us at Idletalkradio830@gmail.com. Thank you for listening. This show was originally broadcast live 06-09-2022

On this episode of News Now from the Daily Inter Lake, host Taylor Inman breaks down the biggest headlines impacting Northwest Montana. A deadly suspected grizzly bear attack in Glacier National Park is raising new questions after search crews discovered bear spray near the scene where a Florida hiker was found dead on the Mount Brown Trail. Meanwhile, schools across the Flathead Valley are preparing for staffing cuts, program reductions and larger class sizes after voters rejected multiple school levies in Tuesday's election. Plus, a controversial 137-worker housing camp near West Glacier survives a legal appeal despite concerns from residents about traffic, wildlife and the future of their historic community.Northwest Montana deserves strong news reporting. Your donation helps continue work like this possible. Learn more at dailyinterlake.com/support A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

MiM - S2 Episode #133 - GUNS & The 701 - POWERED BY LAUER AUTO REPAIR - May 15th, 2026 - www.GunsAndThe701.com#KeepYourPowderDryGod's BlessingsPOWERED BY LAUER AUTO REPAIR - Bismarck, ND - Additional Sponsors: Kalon's Auto Service - Lemmon, SDPlease subscribe to the channel, share with fellow Patriots, and watch GUNS & The 701 every Tuesday evening!!!Guns & The 701 on Mitchell in The Morning on KFYR 550 AM Radio - Every FRIDAY Morning at 7:15am mst/8:15am cst!!!Also on iHeart.com - Tune in and get the latest updates on the 2nd Amendment, North Dakota, and more!!!iHeart.com Link:https://www.iheart.com/podcast/269-gunsandthe701Email:GUNS@GunsAndThe701.comCommieTube Channel -/ @gunsandthe701RUMBLE -https://rumble.com/c/GunsAndThe701NEW Facist-Book Page - Gat701https://www.facebook.com/profile.php?id=61567130176937X -https://twitter.com/gunsandthe701

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas discuss the challenges of handling difficult customer complaints, specifically a negative review following a diagnostic process and the denial of repair work. They dive into the importance of clear communication, setting expectations with consumers, and defending the value of professional diagnostic procedures. Throughout the conversation, they emphasize the need for industry-wide improvement, highlighting how prioritizing quality repairs and properly educating both staff and customers can help move the automotive industry in a better direction.00:00 Client disputes repair charges04:23 Diagnostic process and repair decision06:32 Challenges of Dealing with Customers12:13 Discussing steak pricing strategies14:11 Handling customer expectations16:25 Discussing repair pricing strategy22:10 Ensuring quality car repairs24:46 Surrounding yourself with success26:35 Frustrations in the auto repair business32:03 Challenges of business growth35:45 Focusing on quality and process37:05 Why we started the show40:35 Technician frustrations over pricing

We are the Authority in free Car Repair Advice. Call the Experts for your Auto Repair needs. We do it over the phone. We're like the friend you have that's a mechanic. A good one, but he doesn't really guarantee anything, but you really like his free advice. Call us and see if we can help you in some way. 98 Mazda Rotary won't run where to get help? Using Ethanol these days Saving on Gas Prices 80s Eprom Flashing 84 Chevy 6.2 Diesel won't shut off 91 Chevy Truck starter keeps going out properly shimming it Recalls on Recalls

G&T701 - Episode #185 - POWERED BY LAUER AUTO REPAIR - May 12th, 2026 - www.GunsAndThe701.comTONIGHT: Dusty Backer - Backer Bees joins us!Happy Ending Chronicle of the Week!You don't want to miss this episode or ANY episode when it comes to YOUR 2nd Amendment rights and news that impacts it!!!Another great Episode of North Dakota's ONLY 2nd Amendment and Freedom based Livestream and Podcast!!!Thanks for your support!Team GAT701 NETWORK

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Austin joins the Changing The Industry Podcast to discuss his journey from dealership technician to shop owner in South Carolina. Austin shares the challenges of buying a shop as a young technician, including navigating the SBA loan acquisition process and building a reliable team after early hiring struggles. The conversation covers practical strategies for technician management and compensation, as well as the importance of professional bookkeeping and mentorship as a shop grows.00:00 Navigating industry-exclusive groups08:31 Hiring the first technician13:09 Starting the podcast idea20:25 Cost transparency with manufacturers23:02 ETI's role in tool manufacturing27:38 Managing car programming and updates34:15 Car's auto-braking false alarms39:15 Quick and safe control arm repair44:53 Building a strong technician team52:07 Technician attendance and bonus policy55:11 Dealing with difficult coworkers58:51 Growing with business mentors01:05:03 Evaluating business coach effectiveness01:12:50 Importance of clean financial records01:14:53 Wanting a strict accountant

We are the Authority in free Car Repair Advice. Call the Experts for your Auto Repair needs. We do it over the phone. We're like the friend you have that's a mechanic. A good one, but he doesn't really guarantee anything, but you really like his free advice. Call us and see if we can help you in some way. How do I fix my Ford Escape Brakes with low pedal? Town and Country Van Headlights won't work? How do I start a car that sat 22 years? 62 Chevy Car is crazy after Battery change how do I fix it? 16 Buick Enclave Battery Keep-Alive power 99 Taurus

This week on News Now, Daily Inter Lake reporter Taylor Inman covers the biggest headlines shaping northwest Montana — from new environmental findings in Flathead waters to major legal battles and political controversy in Kalispell.New statewide testing found no evidence of PFAS “forever chemicals” in Flathead Lake or the Flathead River, making them the only Montana waterbodies tested that showed no signs of contamination. The findings come amid growing concern over PFAS exposure and fish consumption advisories across the state.A federal judge has ruled that a Title IX lawsuit involving alleged sexual assault and hazing within the Glacier High School wrestling program can move forward to trial. The lawsuit accuses Kalispell Public Schools of retaliating against a parent and student who reported concerns to authorities.Plus, an effort is underway to recall Kalispell Mayor Ryan Hunter following controversy surrounding his tie-breaking vote on the city's land use plan. Supporters of the recall claim Hunter violated public trust, while the mayor says the accusations are politically motivated.Northwest Montana deserves strong news reporting. Your donation helps continue work like this possible. Learn more at dailyinterlake.com/support A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Recorded live at the 2026 TST Big Event, host Carm Capriato sits down with shop owners and industry trainers Keith and Liz Perkins for a candid conversation about the evolving future of automotive repair. From the growing demand for private, hands-on training to the dangerous misconceptions surrounding vehicle calibrations, Keith and Liz share hard-earned insights from the front lines of the industry. They also pull back the curtain on how they successfully balance multiple businesses, a family farm, and life as entrepreneurial partners, all while staying deeply committed to technician development and industry advancement. What You'll Learn: Why more shop owners are bringing trainers directly into their facilities for personalized, hands-on educationHow the flat-rate pay system can unintentionally discourage accurate diagnostics and proper repairsThe critical importance of vehicle calibrations and why skipping them creates major safety concernsA real-world story of how Keith and Liz challenged a dealership that failed to properly calibrate a vehicle after repairsHow Keith's mobile diagnostics team operates as the “Navy SEALs” of the automotive industry, tackling the most complex repair challengesThe productivity systems, AI tools, and organizational habits that Keith and Liz use to manage multiple businesses and family responsibilitiesTheir perspective on partnership, marriage, and entrepreneurship, including why success is rarely a perfect 50/50 splitUpdates from the NASTF board, including a new mobile app designed to simplify D1 security processes This episode is a powerful reminder that professionalism in the automotive industry extends far beyond fixing vehicles. It requires continuous education, accountability, clear communication, and a commitment to doing the job correctly, even when it's difficult or inconvenient. Keith and Liz Perkins demonstrate how technical excellence, strong systems, and true partnership can create lasting impact both inside and outside the shop. TST Big Event: https://tstseminars.org/ Liz and Keith Perkins, Previous episode HERE. L1 Automotive: https://www.l1diagnostics.com/ L1 Automotive Training: https://l1training.com/ Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI's integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You're probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: ...

In this episode of Gear Box Podcast, Jimmy sits down with Jesse from Mango Automotive to talk about scaling auto repair businesses, shop acquisitions, leadership, and the changing future of the automotive industry. Jesse shares how Mango Automotive grew from a single acquisition to eight locations across the Southwest, what she looks for when buying shops, and why culture, accountability, and mindset matter more than flashy business tactics.The conversation dives deep into private equity, industry consolidation, technician shortages, SOPs, leadership burnout, imposter syndrome, and how shop owners must evolve personally if they want to grow professionally. They also explore how AI and automation could reshape the future of automotive repair—and why adaptability will separate thriving shop owners from those left behind.Whether you're a one-shop operator dreaming of expansion or just trying to survive the daily grind, this episode is packed with real-world insights on growth, systems, hiring, and building a business that can scale beyond the owner. 

In this episode of the Be Authentic or GTFO Podcast, titled "How to Build a Thriving Auto Repair Business," host Eric Oberembt is joined by industry expert Woody Casey to explore the key strategies for creating and growing a successful auto repair business. They dive deep into the essentials of running an efficient shop, from maximizing workspace to streamlining operations. Woody shares his insights on navigating the challenges of the auto repair industry, including managing customer expectations, optimizing workflows, and staying competitive in a crowded market.Whether you're a seasoned shop owner or just starting out, this episode offers valuable advice on scaling your business, improving profitability, and building a loyal customer base. Learn how to transform your auto repair shop into a thriving business by focusing on quality service, strong relationships, and smart management practices. Tune in for actionable tips and expert guidance on taking your auto repair business to the next level.#autorepair #thrivingbusiness #autorepairshopListen to this episode on other podcast platforms:Spotify: https://tinyurl.com/BeAuthenticSpotifyGoogle Podcast: https://tinyurl.com/BeAuthenticGooglePodcastApple Podcast: https://tinyurl.com/BeAuthenticApplePodcastAmazon Music: https://tinyurl.com/BeAuthenticAmazonMusicConnect with "Be Authentic or GTFO" on social media:Facebook: https://www.facebook.com/beauthenticorGTFOInstagram: https://www.instagram.com/beauthenticorGTFOWebsite: https://beauthenticorgtfo.comFollow Podcast Host Eric Oberembt on social media:Facebook: https://www.facebook.com/ericoberembtInstagram: https://www.instagram.com/ericoberembt

G&T701 - Episode #184 - POWERED BY LAUER AUTO REPAIR - May 5th, 2026 - www.GunsAndThe701.comHappy Ending Chronicle of the Week!You don't want to miss this episode or ANY episode when it comes to YOUR 2nd Amendment rights and news that impacts it!!!Another great Episode of North Dakota's ONLY 2nd Amendment and Freedom based Livestream and Podcast!!!Thanks for your support! Team Gat701

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Dan Vance, CEO of Shop Dog Marketing, challenges how auto repair shops think about marketing in today's AI-driven world. The conversation goes beyond websites and SEO, exploring how real marketing lives in every customer interaction and how tools like ChatGPT and Google AI Overview can become powerful strategic partners. What You'll Learn Marketing Is Bigger Than Digital Tactics: Most shops mistake marketing for SEO, ads, or websites. Dan reframes marketing as theentire customer experience,from the way a repair is explained to how a customer feels in your waiting room. The shops that win combine smart digital strategy with authentic human connection.Why “Precious Moments” Builds Powerful Brands: Small, meaningful experiences, like a child choosing a toy or a team member giving back to the community, create emotional anchors. Capturing and sharing these moments builds trust and a brand that customers remember and talk about.How E-E-A-T Drives Visibility and Growth: Search engines prioritize Experience, Expertise, Authority, and Trust. Shops that intentionally showcase these qualities can outperform larger competitors. Long-term credibility matters more than short-term ad spend.Using AI as Your Strategic Thinking Partner: AI isn't just a tool; it's a collaborator. Dan shares practical ways shops can use it: Identify dealership weaknesses through review analysis and position your shop as the better alternative. Understand your shop's real online reputation, both strengths and blind spots. Improve hiring by comparing candidates to your top performers and analyzing interview traits. Stop thinking of marketing as something you do and start seeing it as something you are. When you combine authentic customer experiences with the strategic power of AI, you don't just compete, you create momentum that builds trust, visibility, and long-term growth. When Customers Ask AI First: What Shop Owners Need to Know [RR 1071]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1071/  Dan Vance, Shop Dog Marketing.com Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomBuy Me a Coffee:https://www.buymeacoffee.com/carmSpecial episode collections:https://remarkableresults.biz/collections The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Zwith Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numberswith Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcastwith Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitzwith Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communicationwith Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.https://craigoneill.captivate.fm

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Marco Palumbo shares his journey from technician to owner of Maxim Tire and Muffler in Winnipeg. He discusses the challenges of adapting to new automotive technologies, such as ADAS and electric vehicles, and the investments required in equipment, training, and staff. Marco also emphasizes the value of transparent customer service and community reputation, demonstrating how taking care of customers builds long-term loyalty and success.Timestamps:00:00 Meeting Mark and first impressions05:28 Importance of mentoring in shops12:13 Success with TikTok marketing17:38 Discussing car calibration and trust21:54 Unexpected car repair costs29:15 Dealerships vs. aftermarket dynamics34:45 Engaging waiting customers in showroom42:20 Oxygen sensor issues and specialization45:49 Tesla service challenges in smaller cities52:46 Celebrating Mark's impact56:16 Challenges with tech skills and training58:56 Managing training logistics01:04:09 Troubleshooting car electrical issues01:10:47 Managing customer service expectations01:16:04 Challenges with car part repairs01:24:28 Facing time management challenges01:28:24 Advocating for customer transparency01:34:09 Unresolved car maintenance issues01:37:26 Customer requests and shop policy01:42:08 Charging for technical auto repairs01:47:39 Recognizing Marco's passion and impact Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Students from Bigfork High School take the lead in this special bonus episode, asking direct questions to Flathead County sheriff candidates Brian Heino and Evie Cahalen ahead of the June 2 Republican primary.Representing teen voices across the Flathead Valley, students raise concerns about impaired driving, mental health resources, emergency response times in rural communities, and trust between young people and law enforcement. This unique conversation highlights the issues that matter most to the next generation of voters—and how each candidate plans to respond.Cahalen, a Marion resident, is challenging incumbent Sheriff Heino, who is seeking a third term. Voters will decide in the June 2 primary who advances to the November ballot.Watch our interview with Evie Cahalan: https://youtu.be/t3drTik7caQWatch our interview with Sheriff Brian Heino: https://youtu.be/FnNf8_UJDGAThese Flathead County Sheriff Candidate interviews were brought to you by Mountain Pass Safes and Coins, a family-owned business proudly serving the Flathead Valley with a wide selection of high-quality safes ready for immediate delivery - no long wait times. Whether you're protecting firearms, valuables, or important documents, their safes offer advanced fire protection, reinforced construction, and customizable storage options backed by strong warranties. They also buy and sell gold and silver with a reputation for fair, transparent pricing. Stop by their showroom at 2593 US Highway 2 E Suite 4 in Kalispell or visit  mountainpasssafes.com to learn more.Northwest Montana deserves strong news reporting. Your donation helps continue work like this possible. Learn more at dailyinterlake.com/support A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Expert car repair advice! Call our show live 866-594-4150 and get help on the live show. Looking to save money on car repairs? Tune in to our latest episode of Under The Hood for practical automotive advice that can help you avoid costly repairs. 1. Why will my Fusion crank but not start? 2. How do I fix a steering rack knock on my Cadillac XTS? 3. How do I know if my Ford Truck clutch is bad? 4. What vehicle will a 409 Chevy engine fit? 5. How do I replace broken vacuum lines on an Astro van? 6. Equinox engine oil burning fix or not? 7. Should I use an air gap intake manifold on the street on my 383 Chrysler?

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Arun Coumar joins Lucas Underwood and David Roman to discuss the challenges and rewards of multi-shop ownership. Arun highlights the critical role of shop culture and management in shop performance, emphasizing how the right team can make or break operations. The conversation also dives into the evolving automotive industry landscape, touching on consolidation trends and the necessity for adaptability in both business structure and mindset.00:00 Implementing an alternative work week schedule10:26 Considering leaving a job13:46 Realizing success isn't easy19:57 Logging mileage for efficiency26:01 Focus on local expansion first29:37 Considering sole ownership vs. growth33:54 Finding purpose after life challenges42:44 Creating and defining meaning45:40 Talking about single life challenges53:06 Choosing your life's challenges58:51 Challenges in the parts distribution industry01:00:58 Discussing future market changes

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am ...

Marion resident Evie Cahalen joins reporter Taylor Inman to discuss her campaign to unseat incumbent Flathead County Sheriff Brian Heino in the upcoming June 2 Republican primary. Drawing on decades of law enforcement experience, Cahalen outlines her leadership philosophy, approach to community safety, and priorities for staffing, training, and accountability.In this full interview, Cahalen shares her perspective on immigration policy, detention center planning, and building trust between law enforcement and the public—offering voters a comprehensive look at her vision for the sheriff's office.This is Part One of our Flathead County Sherriff Election coverage. Listen to our interview with Sherriff Brian Heino.This episode is brought to you by Mountain Pass Safes and Coins, a family-owned business proudly serving the Flathead Valley with a wide selection of high-quality safes ready for immediate delivery - no long wait times. Whether you're protecting firearms, valuables, or important documents, their safes offer advanced fire protection, reinforced construction, and customizable storage options backed by strong warranties. They also buy and sell gold and silver with a reputation for fair, transparent pricing. Stop by their showroom at 2593 US Highway 2 E Suite 4 in Kalispell or visit mountainpasssafes.com to learn more.Northwest Montana deserves strong news reporting. Your donation helps continue work like this possible. Learn more at dailyinterlake.com/support A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Incumbent Flathead County Sheriff Brian Heino sits down with reporter Taylor Inman to discuss his bid for a third term, outlining his approach to public safety, staffing shortages, deputy training, and mental health response in the Flathead Valley. Heino breaks down how his office is addressing recruitment, retention, and rising service demands across one of Montana's fastest-growing regions.The June 2 primary is where voters will choose who appears on the November ballot. This in-depth interview gives voters a detailed look at the policies, priorities, and challenges facing Heino.This is Part Two of our Flathead County Sherriff Election coverage. Listen to our interview with opponent Evie Cahalan.This episode is brought to you by Mountain Pass Safes and Coins, a family-owned business proudly serving the Flathead Valley with a wide selection of high-quality safes ready for immediate delivery - no long wait times. Whether you're protecting firearms, valuables, or important documents, their safes offer advanced fire protection, reinforced construction, and customizable storage options backed by strong warranties. They also buy and sell gold and silver with a reputation for fair, transparent pricing. Stop by their showroom at 2593 US Highway 2 E Suite 4 in Kalispell or visit mountainpasssafes.com to learn more.Northwest Montana deserves strong news reporting. Your donation helps continue work like this possible. Learn more at dailyinterlake.com/support A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

This week on News Now, Daily Inter Lake reporter Taylor Inman covers the biggest headlines across northwest Montana - starting with a Whitefish woman who is facing multiple charges after allegedly attacking her husband and adult children in a violent domestic incident involving a weapon, prompting a significant law enforcement response.In a major legal decision, the Ninth Circuit Court of Appeals ruled that Montana's Streambed Protection Act does not apply to private property within Glacier National Park, raising important questions about jurisdiction and future development inside park boundaries.In Lakeside, residents are pushing back against a proposed wastewater treatment facility, criticizing the pace of the review process and calling for more transparency around potential impacts to Flathead Lake.And in Kalispell, city officials are considering sweeping changes to downtown parking enforcement, including higher fines, license plate reader technology and new rules aimed at improving access for businesses and visitors.Northwest Montana deserves strong news reporting. Your donation helps continue work like this possible. Learn more at dailyinterlake.com/support A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

On this episode of https://Drive Radio.com – The Extra Mile, John Rush dives into the secrets behind tricky car repairs and the real reasons they drag on and drain your wallet. Discover what shops aren't telling you, how to avoid repair rip-offs, and the key moves every driver should make before saying yes to costly fixes. Learn why your description—not your guess—can unlock real solutions, how to outsmart elusive car problems, and the insider tips that can turn a confusing shop visit into a money-saving win. John reveals the must-ask questions and hidden pitfalls that could cost you big. Then, get the scoop on why car prices are wild, what's really happening with EVs and hybrids, and how to spot the best deals in today's unpredictable market. John breaks down the trends and reveals what every buyer and seller should know right now. Finally, unlock the secrets to saving money on ownership, discover if an EV or hybrid really fits your lifestyle, and grab proven tips to boost fuel economy. This episode is your shortcut to smarter car ownership and fewer headaches.

Dan Paulson, Author of “Escape the Owner's Trap,” joins us to tackle one of the biggest challenges shop owners face—being stuck in the middle of everything. We break down how to build accountability without micromanaging, fix communication gaps, and create processes your team will actually use. If your shop depends on you to function, this episode shows you how to change that.Watch the video podcast on YouTubeAbout the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Dan Paulson, dan@invisionbusinessdevelopment.comLinks & ResourcesGet notified of new episodes --> Join our email listEscape the Owner's TrapJoin the ASE Connects CommunityASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:ASE Connects Memberships for Shops & DealersASE Connects Memberships for Schools (Free!)Connect with us on social:FacebookInstagramXLinkedInYouTubeTikTok

May in Northwest Montana is packed with can't-miss events—and this episode of News Now's Local Events guide has everything you need to plan your month. From the return of Whitefish Restaurant Week and Fish Fest to live music, theater, festivals, and outdoor adventures, we break down the biggest happenings across Kalispell, Whitefish, Bigfork, and the Flathead Valley.Explore standout events like the Glacier Art Museum Gala at the Wachholz College Center, the adrenaline-filled Whitewater Festival in Bigfork, and community favorites like Spartan Race weekend, Montana Distillers Guild's Spirits & Brews Fest, and Little Shop of Horrors on stage in Whitefish. Whether you're looking for food, culture, family-friendly activities, or nightlife, get connected to the best things to do in Montana this upcoming month.Discover more about all the happenings mentioned in the episode at https://www.dailyinterlake.com/events. Lock in tickets before they sell out! Check out flatheadtickets.com for upcoming events.Whitefish Restaurant Week is a weeklong celebration of the restaurants, chefs, and culinary talent on May 16 - 22, 2026. Throughout the week, residents and visitors are invited to enjoy special menus, try local favorites, and support the businesses that help shape our community. Learn more at explorewhitefish.comNorthwest Montana deserves strong news reporting. Your donation helps continue work like this possible. Learn more at dailyinterlake.com/support A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Greg dive into the realities of shop ownership, growth, and staffing challenges in the auto repair industry. Greg shares his journey from IT business owner to owner of Figs Auto Repair in Charlotte, highlighting the importance of adapting processes for efficiency and using tools like Shop-Ware. The conversation also covers practical hiring lessons, including the need to hire and fire quickly and the value of connecting technicians with the broader industry through training events to improve retention.00:00 Blood draw complications05:28 Comparing safety of substances13:13 Navigating traffic delays18:35 Challenges with new hires24:24 Handling tough diagnostic jobs29:03 Adjusting pay for evaluation tasks36:10 Discussing car repair estimates40:51 Learning from industry veterans41:52 Community engagement in North Carolina49:25 Improving employee efficiency52:56 Customer communication and follow-ups01:02:58 Cooking steak tableside01:04:43 Discussing conference networking opportunities01:10:37 Networking and local support connections

This week on News Now, Daily Inter Lake reporter Taylor Inman breaks down the biggest headlines across northwest Montana - from public land debates and legal developments to environmental challenges and major event announcements.The Flathead National Forest is weighing more than 1,000 public comments on its draft river management plan for the Flathead River system, as outfitters, conservation groups and recreation advocates debate how to balance access with protecting critical fish habitat.In the Mission Valley, a fourth-generation ranch is battling an explosion of invasive tumble mustard weeds, raising concerns about wildfire risk, public safety and the challenges of enforcement after land annexation.A federal lawsuit against the city of Whitefish alleging racial profiling during a traffic stop appears headed toward a settlement, following a judge's decision to dismiss several key claims while leaving others unresolved.Plus, the first signs of summer are arriving as roads begin opening in Glacier National Park, a new osprey monitoring effort highlights wildlife conservation in the Flathead Valley, and the Northwest Montana Fair & Rodeo announces a major headliner for 2026.Northwest Montana deserves strong news reporting. Your donation helps continue work like this possible. Learn more at dailyinterlake.com/support A big thank you to our headline sponsor for the News Now podcast, Loren's Auto Repair! They combine skill with integrity resulting in auto service & repair of the highest caliber. Discover them in Ashley Square Mall at 1309 Hwy 2 West in Kalispell Montana, or learn more at lorensauto.com.Visit DailyInterLake.com to stay up-to-date with the latest breaking news from the Flathead Valley and beyond. Support local journalism and please consider subscribing to us. Watch this podcast and more on our YouTube Channel. And follow us on Facebook, Instagram and X. Got a news tip, want to place an ad, or sponsor this podcast? Contact us! Subscribe to all our other DIL pods! Keep up with northwest Montana sports on Keeping Score, dig into stories with Deep Dive, and jam out to local musicians with Press Play.

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode In this episode, host Carm Capriotto sits down with Larry and Kara Rose of Larry's Automotive in Newburgh, Indiana, to celebrate their recognition as the NAPA 2025 Auto Care Center of the Year. Their story is more than an award; it's a roadmap for building a sustainable, family-driven business through discipline, culture, and long-term vision. What You'll Learn How Larry turned a driveway side hustle into a scalable businessWhy Kara's systems and structure were key to growthA clear, intentional plan for family successionHow strong culture outweighs individual talentThe impact of daily training and continuous learningWhy service advisors are critical to customer trustGrowth strategies like “dealer alternative” positioning and coaching Building a lasting shop requires more than technical skill; it takes structure, culture, and a long-term vision for people and growth. Larry and Kara Rose, Larry's Automotive, Newburgh, IN Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI's integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You're probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomBuy Me a Coffee:https://www.buymeacoffee.com/carmSpecial episode collections:https://remarkableresults.biz/collections The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Zwith Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numberswith Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/

Brad Templin, chief operating officer of Scott's U-Save Tires & Auto Repair, discusses his unconventional path to ownership in this episode of The Modern Tire Dealer Show.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Eric Svedberg of European Autowerks. Eric shares his journey from starting in the gas station business at 16 to owning and growing a successful automotive shop. The conversation dives deep into the persistent technician shortage, with Eric outlining the challenges in attracting and retaining skilled talent and the evolving pay structures needed to stay competitive. The hosts and Eric also explore strategies for fair compensation, diagnostic testing systems, and the importance of shop culture and communication in bridging the divide between owners and technicians.00:00 Starting at a gas station job04:49 Rebranding to Automotive Specialists09:29 Mac and cheese cart setup11:26 Bellman warns about minibar sensor15:40 Salary expectations for auto techs18:05 Explaining the three-level system21:04 Handling customer pushback25:35 Technician pay discussions26:54 Negotiating a technician's pay raise30:33 Paying employees more than expected34:26 Explaining the production bonus system37:27 Growing demand for skilled technicians41:53 Ensuring seamless parts distribution44:01 Discussing social media dynamics48:42 Dealing with unreliable workers52:06 Understanding different industry perspectives55:27 Dealing with technician issues56:07 Discussing employee accountability

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Recorded live at the VISION 2026, this episode of Remarkable Results Radio features host Carm Capriotto in conversation with Lisa Coyle, Co-founder and CEO of Promotive, and Stacey Black, Account Manager at Promotive. Together, they unpack one of the most urgent challenges facing the automotive repair industry today: how to attract, hire, and retain top talent in an increasingly competitive and fast-moving market. What the Episode Covers: The “Ghosting” Problem in Hiring: Why candidates are applying to 15-20 shops at onceHow speed of response determines who wins the hireThe growing impact of declining soft skills like communication and accountability The Role of Shop Culture in Retention Why culture must be intentional, not assumedSimple, low-cost ways to build connection and loyaltyIdeas like celebrating milestones, supporting families, and investing in trainingHow strong culture reduces turnover and attracts better talent Introducing “Paige” The Industry's First AI-Powered Recruiting Promotive's virtual recruiter designed for the automotive industryInstantly engages candidates via text after they applyConducts a guided, conversational pre-screening interviewCaptures key data: experience, commute, current benefits, and pay expectations A Live Demo of AI in Action Carm roleplays as a technician to demonstrate Paige's capabilitiesShows how natural, fast, and effective the process is The 24/7 Hiring Advantage Why candidates often apply after hours, and how Paige captures them in that momentReal-world success, including dozens of completed interviews over a holiday weekendFaster engagement leads to fewer drop-offs and better-qualified candidates Hiring today requires more than posting a job and waiting. The shops that succeed are the ones that move quickly, communicate clearly, and create a culture people want to be part of. By combining intentional leadership with innovative tools like AI recruiting, you can reduce friction in the hiring process, improve retention, and ultimately build a stronger, more committed team. VISION Hi-Tech Training and Expo: https://visionkc.com/ Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/ Lisa Coyle and Stacey Black, https://gopromotive.com/  Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, the Changing The Industry Podcast team sits down with Josh Weiss, CEO of Vehlo, to discuss company culture, leadership, and the rapidly evolving automotive industry. Josh shares his philosophy on servant leadership and the importance of fostering a high-performance, low-ego environment at Vehlo. The conversation highlights how open communication and feedback fuel trust and engagement within the organization. Finally, the group explores the challenges of constant innovation in automotive service, emphasizing the critical role technology and adaptability play in shop success.00:00 Building a winning team culture04:44 Team communication and weekly updates09:41 Joining the company journey12:34 Rapid innovation in auto industry14:05 Shopware's unique customer experience19:35 Choosing shopware for its ease22:35 Listening to customer feedback23:22 Thanking the guest or speaker

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Recorded live at VISION 2026, host Carm Capriotto and Matt Fanslow explore how lessons from marriage counseling can improve communication in auto repair shops. The core discussion centers on Matt's article for NAPA Auto Care's Insight Magazine, “Your Shop Might Need Marriage Counseling,” and the industry's gap in soft skills. His central argument is simple: most automotive professionals were never taught effective communication or soft skills. In the past, shop culture often relied on public criticism or shame to correct mistakes. Today, that approach backfires, especially for younger technicians, who are more likely to disengage or “quietly quit” in that kind of environment. Matt proposes a different approach: applying communication techniques commonly used in therapy to everyday shop interactions. Drawing from the Gottman Institute, Matt outlines common communication pitfalls: criticism, contempt, defensiveness, and stonewalling, and how they show up daily in shop environments. Key solutions include: Validating feelings, especially with anxious customersCoaching without shame, addressing mistakes privately with supportSeeking outside perspective, using coaches or therapists to uncover blind spots Finally, both Carm and Matt challenge the stigma around seeking outside help. They encourage shop leaders to work with coaches, counselors, or therapists to uncover blind spots and improve their leadership approach. Far from being a weakness, asking for help is framed as a sign of strength and self-awareness. The goal isn't to turn shops into therapy sessions; it's to make small, intentional changes in how people communicate every day. The payoff? Fewer emotional blowups, stronger team culture, and customers who feel safe, heard, and respected. Download Matt Fanslow's Full Article: https://remarkableresults.biz/download/45724/?tmstv=1775829579 VISION Hi-Tech Training and Expo: https://visionkc.com/ Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast: https://mattfanslow.captivate.fm/ Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: - Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ - Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters - Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 - Subscribe on YouTube: https://www.youtube.com/carmcapriotto - Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ - Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ - Visit the Website: https://remarkableresults.biz/ - Join our Insider List: https://remarkableresults.biz/insider - All books mentioned on our podcasts: https://remarkableresults.biz/books - Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom - Buy Me a Coffee: https://www.buymeacoffee.com/carm - Special episode collections: https://remarkableresults.biz/collections - The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ - Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ - Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ - Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ - The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ - The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ - Speak Up! Effective Communication with Craig O'Neill:...

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood and David Roman are joined by Ira Waldman and Tim Iezzi, who share their experiences with technical training and diagnostics in the automotive industry. Ira Waldman explains the value of comprehensive accident investigations and how data pulled from vehicles is increasingly crucial for liability and repairs. Tim Iezzi and Ira Waldman detail their hands-on training classes, emphasizing the importance of practicing with equipment to build real skills. Throughout the conversation, the group discusses challenges facing trainers—including undervaluation and barriers to fair compensation—while reflecting on what true success looks like in the industry.00:00 Consulting work and accident investigations04:58 Calibration data and liability concerns08:48 Lab scope training launch11:32 Practicing lab scope basics15:25 Common mistakes using scopes19:03 Importance of planning and tools20:10 Teaching procedural oil change steps24:46 Improving technician education27:00 Training value and budget changes32:48 Challenges faced by fitness trainers36:16 Launching the training company39:46 Impact of low-cost car markets41:29 Covid's impact on auto repairs47:30 Troubleshooting equipment issues50:25 Defining personal success52:21 Interviewing successful people54:28 Thanking the audience

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode In this episode of the Town Hall Academy, host Carm Capriotto is joined by Matt Wagg and Shiju Thomas to tackle a common challenge in the automotive repair industry: getting “unstuck.” The conversation focuses on breaking through growth plateaus by sharpening leadership, building a meaningful culture, and committing to continuous employee development. Leadership & Accountability Growth stalls when tenure is valued over performanceNot every team member will grow with the businessLeaders must make tough calls and avoid carrying “dead weight.”Practice radical candor: honest conversations build trustSelf-awareness is critical; seek outside accountability (coaches/peers) Culture & Development Culture must be intentional and tangible, not just social eventsBuilt through aligned hiring and shared valuesReinforced with tools like assessments, training, and team learningContinuous education prepares teams for evolving vehicle technologyA learning culture attracts higher-level talent Embracing Being “Stuck” Feeling stuck often signals ambition and growthIndicates you're pushing into new challengesClear personal and business goals provide directionWithout clarity, the business risks drifting without purpose Ultimately, getting unstuck isn't about quick fixes; it's about honest reflection, intentional leadership, and a commitment to growth. The shops that move forward are led by people willing to have the hard conversations, invest in their teams, and take ownership of what needs to change. If you're feeling stuck, take it as a signal, not a setback, and use it as the catalyst to refocus, realign, and lead your business to the next level. Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE. Matt's previous episodes HERE Shiju Thomas, Hotchkiss Auto Repair, Denver, CO. Shiju's previous episodes HERE Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI's integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You're probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: - Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ - Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters - Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 - Subscribe on YouTube: