Podcasts about it service providers

Welcome to Episode 212 At 212 degrees fahrenheit, water becomes steam. At 211 it's hot. At 212 you can move a locomotive or make electricity. We are happy to bring you episode 212 of the Killing IT Podcast! Please share this podcast on Apple, iHeart, or wherever you listen. Sponsored by… The Small Biz Thoughts Technology Community. The best deal in online communities for IT business owners is the Small Biz Thoughts Technology Community. Memberships start at just $799 per year, and that includes a five-week course at IT Service Provider University. Grab all the details at https://www.smallbizthoughts.org.  Topics: Topic 1: CISA update If the US government is not going to be helping small businesses with security alerts, who will step in to provide this service? Is there anything we can do to get CISA to help, or will this be another function we simply defer to Europe to provide the leadership? Doing nothing is not an option? What are you doing to stay tuned to security alerts for your clients? Topic 2: Taxes for IT consultants. Maryland and Washington announce new taxes. Who's next? Not to say we told you so, but … Whether we like it or not, taxes are coming to online services and tech support. Maryland's tax appeared very quickly, and then narrowed down to only SMALL IT consultants.  Dave mentioned this in his Business of Tech podcast, and the National Society of IT Service Providers addressed this on their blog at https://nsitsp.org/those-who-do-not-organize-get-taxed-lessons-from-marylands-3-tech-tax/. Now is a great time to decide where we as an industry stand on this. Topic 3: Under what circumstances should we rely on generative AI? There's a growing disillusionment with generative AI. There continue to be problems with hallucinations and outright falsehoods. And there are continuing examples of just plain laziness - without any meaningful accountability.  We discuss a really great, Boolean decision tree. See the graphic at https://guides.lib.usf.edu/c.php?g=1315087&p=9678779. That graphic also provides a very short, very straight-forward description of the answer. Does it matter if the output is true, accurate, or helpful? Do you have the knowledge and ability to determine whether the output is accurate? Feedback always welcome! :-)

In this CPQ Podcast episode, Frank Sohn welcomes Jon Scott, Co-Founder and CEO of ScopeStack. With nearly 20 years of experience in the IT services industry, Jon shares the story behind launching ScopeStack in 2018 to eliminate the chaos of spreadsheets and manual SOW creation. Learn how ScopeStack's innovative platform bridges CRM and PSA systems, complements product CPQ solutions like Salesforce and NetSuite, and helps IT service providers deliver consistent, accurate project scopes. Jon discusses ScopeStack's growth journey — from securing Series A funding with Cultivation Capital to serving clients across North America and Australia — and gives insights into their API-first architecture, PSA integrations, and emerging AI initiatives. Plus, Jon reflects on sales lessons learned, entrepreneurship challenges, and why getting back into golf is now on his personal to-do list. Whether you're focused on streamlining IT services, improving project planning, or exploring CPQ and PSA integrations, this conversation offers valuable real-world insights. Listen now to discover how ScopeStack is transforming IT service delivery for mid-market and enterprise organizations! ScopeStack contact information: Website: https://scopestack.io/  LinkedIn: https://www.linkedin.com/in/scopestackjon/  YouTube: https://www.youtube.com/@scopestack/featured 

Show Website: https://mspbusinessschool.com/ Guest Name: Jonathan Schofield LinkedIn page: https://www.linkedin.com/in/johnathan-schofield/ Company: Channel Falcon Website: https://www.channelfalcon.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ In this episode of MSP Business School, host Brian Doyle converses with Jonathan Schofield of Channel Falcon. As a prominent figure in the MSP community, Schofield shares his journey from technology sales into his pivotal role within the managed service provider space. Highlighting the significance of building a recognizable brand through consistent messaging and strategic outreach, Jonathan emphasizes the necessity of authentic connections for accruing mental real estate and driving business success. |Jonathan delves into the concept of mental real estate, illustrating its critical role in MSP growth strategies. Suggesting that traditional marketing approaches don't always translate into the IT services sector, he champions the power of authentic, physical human interactions as a means to earn prospective customers' trust. Throughout the conversation, Schofield offers insights on leveraging existing client relationships, networking locally, and the value of engaging in community-centric initiatives to elevate business visibility. His unique perspective is drawn from firsthand experiences and his ongoing work with Channel Falcon, where he seeks to create an economy of trust for businesses seeking reliable MSPs. Key Takeaways: Mental Real Estate: Building mental real estate through authentic connections is crucial for MSPs to stand out among prospective clients. Networking: Engaging in local networking is a powerful strategy; proximity and personal interactions outweigh traditional marketing methods in the IT service industry. Iterative Development: Seeking client feedback prior to launching new initiatives ensures relevance and increased engagement. Service Responsibility: MSP growth is the sole responsibility of its leadership, emphasizing the importance of proactive and strategic outreach. Channel Falcon Vision: Jonathan's vision for Channel Falcon involves creating a trust-based network that facilitates secure and efficient MSP-client connections. Sponsor: vCIOToolbox: https://vciotoolbox.com

Is it time to boost your company's revenue by going after commercial customers or getting your B2B Business Development plan back on track?Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.In part five of this five-part series, we are going to talk about activity tracking.Check out Business TIPS!For less than $100 per month you can get immediate answers to questions you have about how to improve your business development or B2B revenue growth plan, process, or team.Learn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Is it time to boost your company's revenue by going after commercial customers or getting your B2B Business Development plan back on track?Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.In part four of this five-part series, we are going to get even more clear on our messaging.Check out Business TIPS!For less than $100 per month you can get immediate answers to questions you have about how to improve your business development or B2B revenue growth plan, process, or team.Learn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Is it time to boost your company's revenue by going after commercial customers or getting your B2B Business Development plan back on track?Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.In part three of this five-part series, we are getting to arguably the most important of the topics we will cover – understanding and messaging.Check out Business TIPS!For less than $100 per month you can get immediate answers to questions you have about how to improve your business development or B2B revenue growth plan, process, or team.Learn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Is it time to boost your company's revenue by going after commercial customers or getting your B2B Business Development plan back on track?Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.In part two, of this five-part series, we are going to talk just a little more about planning before we actually get to any talk of sales.Check out Business TIPS!For less than $100 per month you can get immediate answers to questions you have about how to improve your business development or B2B revenue growth plan, process, or team.Learn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Is it time to kick start or jump start your company's revenue by going after commercial customers or getting your B2B Business Development plan back on track?Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.Check out Business TIPS!For less than $100 per month you can get immediate answers to questions you have about how to improve your business development or B2B revenue growth plan, process, or team.Learn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Chasing our dreams and building a business has many obstacles.Many of those obstacles can be put into three distinct categories.This week, we'll identify what those categories are, and how to overcome each.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.This is part five of a five-part series on how to develop up and coming leaders.Tune in and I'll share another step to address early on that has proven to work well for me when developing leaders to make solid decisions I can trust.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.This is part four of a five-part series on how to develop up and coming leaders.Tune in and I'll share another step to address early on that has proven to work well for me when developing leaders to make solid decisions I can trust.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.This is part three of a five-part series on how to develop up and coming leaders.Tune in and I'll share another step to address early on that has proven to work well for me when developing leaders to make solid decisions I can trust.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.This is part two of a five-part series on how to develop up and coming leaders.Tune in and I'll share a second step that has proven to work well for me to develop leaders that make solid decisions I can trust.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.This is part one of a five-part series on how to develop up and coming leaders.Tune in and I'll share a first step that has proven to work well for me to develop leaders that make solid decisions I can trust.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

It's painful to have an employee we are on the fence about.The decision we make about whether or not to keep them impacts a wide range or areas.And there are serious consequences to getting this right or wrongTune in and I'll share my only two criteria for deciding if a person should be on our team.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Gaining true understanding of what our customers really want, not just what they need, can be hard – especially in the beginning.Then, once we do know what they truly want, getting our team to focus on the actions that deliver that experience is a whole new challenge.In this episode, I talk about a way to confirm what our customers really care about and provide a tool that will help keep our teams mindful of how our customer assesses our performance overall.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Signs of economic weakness are now consistently showing up.This is going to require many of us to make difficult decisions, especially about the kinds of revenue we are going to focus on.This week, I'm going to share a story of a company who did this wrong in my opinion as an illustration for all of us of what not to do.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

The root cause of many problems we have with employees is not about how well they execute or perform their daily tasksIt's more often about them taking responsibility for seeing through a desired outcome.Tune in and I'll explain how I think we often address this incorrectly as well as how we solved this problem in my own company.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Knowing what a "successful" meeting looks like is hard for people who don't have a history of holding or participating in meetings they would consider worth the investment.In this episode, I cover three items that will contribute to having meetings that result in willing participation, as well as active problem diagnosis and solving.If you're not sure how have regular, productive, enjoyable meetings for your team, this is for you!Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Training is crucial for performance, improvement, and consistency. It's also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don't see meaningful results from training, it can cause tremendous frustration.In this 6-part series – of which this is part six –  I'm sharing the guidelines for training I've established for myself after many years of learning what works and what doesn't.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Training is crucial for performance, improvement, and consistency. It's also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don't see meaningful results from training, it can cause tremendous frustration.In this 6-part series – of which this is part five –  I'm sharing the guidelines for training I've established for myself after many years of learning what works and what doesn't.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Training is crucial for performance, improvement, and consistency. It's also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don't see meaningful results from training, it can cause tremendous frustration.In this 6-part series – of which this is part four –  I'm sharing the guidelines for training I've established for myself after many years of learning what works and what doesn't.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Training is crucial for performance, improvement, and consistency. It's also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don't see meaningful results from training, it can cause tremendous frustration.In this 6-part series – of which this is part three –  I'm sharing the guidelines for training I've established for myself after many years of learning what works and what doesn't.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Host James Kernan sits down with Kevin Lancaster and Matt Solomon of Channel Program, a platform designed to unify the IT Channel industry. Kevin Lancaster and Matt Solomon are the co-founders of Channel Program, a platform designed to unify the IT Channel industry. Kevin Lancaster has a strong background in the channel technology space. He previously served as the CEO of ID Agent, a cybersecurity company, which he grew significantly before its acquisition by Kaseya. Matt Solomon also has extensive experience in the industry. He worked alongside Kevin at ID Agent and later became the Channel Chief at Kaseya. Matt has spoken at over 150 industry events across six countries. Together, they launched Channel Program to create a collaborative, video-enabled platform for IT Service Providers and Vendors. Do you have any specific questions about their work or the Channel Program? Check them out: Channel Program | Home --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan  

Training is crucial for performance, improvement, and cohesiveness. It's also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don't see meaningful results from training, it can cause tremendous frustration.In this 6-part series – of which this is part two –  I'm sharing the guidelines for training I've established for myself after many years of learning what works and what doesn't.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Training is crucial for performance, improvement, and cohesiveness. It's also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don't see meaningful results from training, it can cause tremendous frustrations.In this 6-part series, I'm going to share the guidelines for training I've established for myself after many years of learning what works and what doesn't.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Recently I was at a bowling alley for a very large business networking event.The owner of that bowling alley perfectly demonstrated the clarity and understanding of his customers that is hard for many of us to attain.Tune in and I'll share why this is a great example for all of us to follow.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Many industries have noticed demand softening over the last several months. So it might seem silly to be talking about hiring.But could this be a good time to look for people who would be a better fit in certain roles?Tune in and I'll explain what I mean!Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

You can't build a sizable company alone.You need capable leaders to help you reach goals, meet expectations, improve, and address issues.But not all the people we promote or hire to leadership roles succeed. Today, I share why I they most often fail, and how we can prevent that failure.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Anyone who has read a business book since 1992 knows that we need to document how we do things – for a wide variety of good reasons.But how many procedures is the right amount for your company?Tune in and I'll share some things I've learned with you.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

It could be said that our success and fate will largely be determined by how well we manage our customer relationships.So how can we get better at this?Tune in and I'll share some ideas that worked for us.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

If you're going to have employees, eventually there will be conflict between them.How should we address, resolve, and reduce the frequency of those distractions?Stay tuned and I'll share some tips that worked for me.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Many hours can be seemingly wasted trying to drive home the same point, over and over again.It can be frustrating and maddening for us – especially when the problem persists, whether it be days or weeks later, or just a few hours.Why do we have problems with things that we know we've covered in depth before?More importantly, how do we overcome this once and for all?Tune in and I'll share a method that I believe saved me much time and frustration.For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Sometimes it's harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do.We talk about how we must do this or that thing because it's critical to providing the experience we want for our valued customers.But there are challenges with getting a team of people to truly take these things - not related to the technical work we do - as seriously as they do the things that highlight their expertise.Today I'll share one of my favorite ways to get real buy in on doing the things we must do well, and have nothing to do with the technical work we perform. Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Dan writes in and asks “How can I ensure my business is scalable?”While there are many ways to answer this, I'm going to focus on the 3 things that I think were the biggest reasons our business scaled so fast and so well.Tune in to hear what they are!Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

By default, we want it all.All the time… All the money… The comfort, simplicity, and ease…And especially all the growth!But, there are many periods of time in which we must choose what we really want because aiming for everything will result in us getting none of the things.This week, I'll cover three critical examplesCheck out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

We need to put good managers, leaders, and decision-makers in place to build a business that doesn't require us to oversee every import decision, or drive every critical behavior.But how do we teach people we put into leadership roles to do well at the things we will ask of them.In this episode, I share a simple, three-step process that is a fundamental part of how I teach leaders to do leadership.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

As entrepreneurs and business leaders, we are much more likely to have massive concerns of failure than we are to huge amounts of confidence that our success will exceed our wildest dreams.For me, there was one moment that I knew that was exactly what was going to happen for us and our company.Tune in and I'll tell you about that moment and how it can help you with your team.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more about Business TIPS at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

As talent availability is beginning to open up a little bit, it's time to start thinking about how we will go get - and keep – the talented employees that will help us succeed.Tune in to see what has worked for me and those I help.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

We all want more efficiency. But it can be so elusive!This week I'll explain what I think the obstacles are, and then stay tuned to hear what I did to gain real efficiency after struggling for way too long.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

A listener, named Chris wrote me and asked “What are effective methods for conducting competitor analysis?”Tune in and you'll hear my answerCheck out Brian's new group - where for less than $100 per month (with no commitment or contracts) you can ask any question you have about how to improve your business, your growth, your team, your processes, or your profitability - at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

It's been hard to stay on top of wage increases and employee expectations the last few years.Knowing when to grant wage increases and when to say no has been challenging.Talented employees are hard to find… And… There is a finite amount we can spend on wages and still be profitable.It can be frustrating. Very frustrating.Here's a case study on how not to handle it.Check out Brian's new group at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Promoting a supervisor is an amazing time. It's can really be exciting.And, sometimes, there is also a steep learning curve – which is not so awesome for everyone.Luckily many of the problems we are likely to face are predictable and avoidable.Tune in and I'll share some common problems to get out in front of when promoting a new manager or supervisor.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "group" in the subject.We will send you back the Zoom link so you can join us on our next call.Get more at: www.serviceindustrysuccess.com

One of the most common questions I hear when people find out what I do for a living is “How can we develop a stronger company culture?"Tune in and I'll share how I typically answer.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call.Get more at: https://www.serviceindustrysuccess.com

How did I make sure I was focused on the parts of my customers' journey I thought could make the most impact on sales, retention, and word-of-mouth advertising?I competed against the “Solution Box”.What is the solution box?Tune in to find out!To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call.Get more at: https://www.serviceindustrysuccess.com

▶️ New: watch on YouTube! Topics: -This week we welcome Jason Harrison, of Harrison Tech Consulting. -He is also heavily involved with NSITSP (National Society for IT Service Providers). -Jason takes us through the history of his consulting practice, where he handles a variety of operating systems. -We discuss how IT support is not just supporting the endpoint anymore. You have to be a security expert as well. -Jason says this is also where the NSITSP comes in. -The idea of NSITSP is that our industry wasn't represented well. It is a completely member driven organization that aims to establish high standards and ethics and improve the credibility of IT providers. -The other aspect of the organization is that legislation is inevitable, and it would serve all of our best interests to be a part of crafting that legislation. -Sam curiously asks about their code of ethics. -Compare our industry and ethics to that of a locksmith who may have privileged access and has to have their own code of ethics. -Want to get involved? Visit NSITSP and look at the membership and volunteering options. -Switching gears, we get into a conversation about cloud vs private data storage. -Understand the lack of regulation around cloud data storage. -Jason uses Kerio Connect and Kerio Control for private cloud setups. -Just call Jason “Mr. On Premises.” -Some of the questions to ask a client are their tolerance for risk, exposure, and speed needs.

You know your company is great.And you want potential customers and referral sources to know too.But it's not easy to put your greatness into words.Why is that?More importantly, how do we overcome it?Tune in and I'll tell you what worked for me.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call.Get more at: https://www.serviceindustrysuccess.com

It's almost impossible to articulate how hard our lives are when we don't understand our clients.And, once we truly understand customers, and potential customers, our lives are profoundly easier in ways that are unimaginable before we have that clarity.Tune in to hear how we can gain the understanding that makes everything fall into place.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call.Get more at: https://www.serviceindustrysuccess.com/

This week we are going to talk about quitting – or rather not quitting.I share a couple of statistics about podcasting that will blow your mind, and then of course we'll talk about how that relates to you and your business.Tune in to see what I mean!Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth challenges you face at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

Everyone knows we need to get our processes and procedures documented and in place.But there is a lot of confusion around this topic, from general understanding to specific applicationsIn this episode, I hope to clarify a few things that hold us back.Get more at: https://www.serviceindustrysuccess.com