The Upload w/ ControlUp

 his episode of the podcast features a discussion between Jeff and Eugenia about the remote control capabilities of a product called Control Up. They explore the uses of remote control for both troubleshooting and helping users with tasks. The conversation highlights new features like “paste as keystroke” and enhanced security measures for clipboard use, emphasizing the product's ongoing development and improvement.

 In this episode of the ControlUp podcast, hosts Jeff Johnson and Eugenia Schipelliti delve into the topic of alerts within ControlUp for desktops, highlighting their importance and surprisingly low adoption rate among users. The discussion emphasizes the benefits of utilizing alerts to proactively identify and resolve issues, automate troubleshooting processes, and ultimately improve the digital experience for all users. The hosts also explain the ease of setting up alerts, particularly with the convenient "bell" feature, and touch upon advanced capabilities like automated remediation and integration with service management tools. 

In this version, Eugenia and Jeff discuss how ControlUp can help customers get more value of their Microsoft investment.Real-time troubleshooting and remediation for Microsoft IntuneEnd-to-end visibility for AVD and Windows 365Get control over your Windows 10 to Windows 11 MigrationsMake Microsoft Teams as reliable as a landlineBe alerted when any Microsoft Online Service goes down

In this episode, we talk to Joel Stocker about ControlUp's latest innovation: ControlUp for Apps. This new addition to the ControlUp ONE Digital Employee Experience (DEX) platform offers real-time visibility and proactive management for SaaS and web applications. With the increasing reliance on diverse and complex applications in today's hybrid work environments, ControlUp for Apps addresses critical visibility gaps, enhancing IT service desk efficiency and organizational security. Tune in to learn how this tool can transform your approach to managing SaaS applications and improve overall productivity.  

In this version, we dive deep into the evolving landscape of contact centers and explore how businesses are leveraging cutting-edge technologies to enhance both employee and customer experiences. From Cloud-Based Calling (VoIP) and AI-driven analytics to omnichannel CRM software and remote workforce management, discover the tools and strategies that are transforming the way contact centers operate. We'll discuss the challenges that still plague contact centers, such as long wait times and inconsistent remote work environments, and how innovative solutions like ControlUp are addressing these issues. Learn how optimizing digital employee experiences can lead to faster problem resolution, improved customer satisfaction, and a more efficient, scalable contact center. Join us as we uncover the latest trends, share expert insights, and provide actionable tips for optimizing your contact center to meet the growing expectations of today's customers. Whether you're a contact center manager, IT professional, or simply interested in the future of customer service, this episode is packed with valuable information you won't want to miss!  

In today's version! I'm excited to dive into a game-changing feature from ControlUp called “Enrich v2.0.” We'll explore how this innovative tool seamlessly integrates real-time monitoring and remediation into your favorite SaaS applications beyond Microsoft Intune and ServiceNow. Get ready to learn how Enrich can boost your IT team's efficiency, provide minute-by-minute performance insights, and enhance your overall digital experience management. Let's get started!

In this episode, we dive into the agent deployment options for ControlUp's Edge DX, a powerful tool designed to enhance digital employee experiences. We'll explore various deployment methods, including manual installations and automated setups using configuration management tools like Microsoft Intune. The podcast highlights the importance of agent version control, allowing IT teams to manage updates efficiently while minimizing disruptions. With advanced deployment options, organizations can tailor their approach to fit specific needs, ensuring a seamless integration that boosts productivity and reduces support costs. Tune in to learn how these strategies can transform your IT operations!

In this podcast, we're diving into some spine-chilling myths surrounding the support of any desktop, any device, anywhere! As Halloween approaches, it's the perfect time to unravel these tech tales that might give you goosebumps. From the misconception that device refreshes are the only way to boost performance to the belief that troubleshooting is akin to finding a needle in a haystack, we'll explore how ControlUp is here to exorcise these tech demons and ensure a seamless IT experience. So, grab your headphones and get ready to debunk some spooky myths!

Secure DX has a great security catalog of vulnerabilities, misconfigurations for scanning and remediations. But sometimes there is no remediation or sometimes you need a custom scan and remediation not in the catalog. Secure DX custom actions allow you to create any scan and remediation to make your environment more secure and compliant.

Join Jeff and Eugenia as they chat with Joe Stone (arguably the coolest name ever) about the latest customer trends. They dive into hot topics like Windows 11 migration, cloud migration, Unified Communications, and how to enhance platform capabilities with scripting.

In this version of the Upload, we will discuss how ControlUp can help troubleshoot and remediate the digital employee experience across Amazon WorkSpaces Personal. Listen in to hear from Andrew Wood, and expert in both Amazon WorkSpaces and ControlUp.

As discussed in previous podcasts, we use ControlUp to help troubleshoot and remediate Windows, macOS, and Linux. This podcast discusses how scripts can be essential for maintaining desktop computers for years to maintain performance and reliability.

ControlUp can assist in remediating almost any digital employee experience issue. Some remediations are as simple as a pop-up notification to tell the user how to fix something themselves, whereas other remediations use scripts to fix a problem seamlessly. In this podcast, we explore our favorite remediations to give you a sense of what can be accomplished with ControlUp.

Sometimes, when I work with new Edge DX customers, I think of a famous quote: "What are you gonna do today Napoleon?" With Napoleon's answer, "Whatever I feel like I want to do, GOSH." I know Edge DX can detect and fix any desktop issue, but where do you start using Edge DX without knowing where to finish? This podcast will discover how to begin finding problems and implement a fix with the assistance of AI.

Is your organization prepared for the transition to Windows 11? In this version of the Upload, Jeff and Eugenia talk to CTO extreme Simon Townsend about making the switch to Windows 11 a smooth and efficient upgrade process. 

Eugenia and Jeff talk with Andy Poulter (PM for Edge DX) about what's now with Edge DX.  For instance, did you know Edge DX now has device averages? Listen in and learn what's new.

ControlUp can troubleshoot any issue that hinders the digital employee experience. In this podcast, we do not have time to go over every use case but instead give you a vision of what we can do and provide a few examples of how to troubleshoot a desktop problem with ControlUp.

When people call the IT help desk for a problem with their computer, they want IT to meet expectations and handle the escalation so they can get back to work. However, one study shows that employees spend an average of three hours per week troubleshooting work-related computer problems themselves because they don't want to deal with a helpdesk queue or do not believe the helpdesk can fix their problem. Alerts are used to know if employees have problems affecting the digital employee experience before a helpdesk is generated. Being alerted to problems is the first step to improving the digital employee experience.

Troubleshoot UC calls as they happen with ControlUp's unified communication live caller dashboard. See all live call performance metrics, then drill down to the device to troubleshoot and remediate.

At the core, every business has VIP users, who require special care and attention. We aim to simplify your life by assisting you in resolving desktop support issues now. We'll give you the tools to find and fix problems, and even reduce IT support expenses.Fix Problems FasterRapidly resolve desktop, network, and application issues for up to 50 VIPs.Fix Problems AutomaticallyIdentify and programmatically fix issues before VIP users even notice them.Fix Problems For FreeStreamline troubleshooting software by consolidating them into a user-friendly web console.

In this episode, Tom and Jeff talk about VMware Explore and some big announcements like Jed Ayres becoming the new CEO of ControlUp AND the big ControlUp party. This podcast is fast, fun, and free.

Learn new and amazing enhancements with the latest release of Real-Time DX. (Spoiler alert: something to do with macOS and other great things)

This episode discusses how the digital employee experience is not just for employees. Everyone wants DEX, but in many cases, IT must focus on optimizing their department before deploying a DEX solution.

In this episode, we talk about optimizing IT to close support tickets faster and have fewer tickets, leading to a better experience for both IT and end users.

Discover the similarities and differences between Microsoft Intune and ControlUp Edge DX. 

Women have found remarkable success in the tech industry, though their journey has been far from smooth. Countless narratives exist that recount the challenges faced by women in tech. In this episode, we delve into the experiences of the Women of ControlUp, highlighting their journey of advancement and professional growth within a technology company that men have traditionally dominated.

In this episode, we will discuss how ControlUp can help the helpdesk solve issues faster, proactively fix users' issues by following the red and escalate fewer tickets to Tier 2.Real-Time Monitoring: ControlUp provides real-time monitoring and alerting of the IT infrastructure, including servers, applications, and user sessions. This helps the helpdesk to identify and resolve issues before they impact end-users proactively.Troubleshooting: The platform provides detailed insights into the performance of IT systems and applications. Helpdesk teams can use these insights to identify the root cause of issues and resolve them quickly.Remote Management: ControlUp allows helpdesk teams to remotely manage and troubleshoot end-user devices, including desktops, laptops, and mobile devices. This enables helpdesk teams to resolve issues without needing to be physically present.Automation: The platform supports the automation of routine IT tasks, such as patch management and software deployment. This helps the helpdesk to free up time for more critical tasks, such as resolving complex issues.Collaboration: ControlUp provides a collaborative environment where helpdesk teams can work together to resolve issues. Team members can share insights and communicate in real-time to resolve issues quickly and efficiently.

In this version (episode) of the Upload, Eugenia and Jeff discuss Customer Success with Yair Bortinger. Listen and learn about how technological advancements in customer success bring relevant content to customers when they need it and how they want it - Yair even received a CS award for this new tech. 

Tune in to this podcast to learn about the benefits of using ControlUp for Azure Virtual Desktop from our technical expert, Trentent Tye. Also, understand how ControlUp integrates with the cloud and with other products, like Nerdio Manager for Enterprise, Citrix Cloud, and VMware Horizon. You won't want to miss this opportunity to understand, on a technical level, why ControlUp is the right solution to optimize your Azure Virtual Desktop.

Every helpdesk faces a certain set of recurring problems and cut and paste solutions for VDI and physical endpoints. ControlUp technology can detect and automate the resolution before a helpdesk ticket is created. Listen in on Eugenia and Jeff as they discuss how customers use ControlUp automation to solve issues faster and increase employee satisfaction.

In this episode, we talk to Doug Brown, head of the ControlUp Community. Doug answers important questions like:What is the ControlUp Community, and how does someone get involvedHow to develop trust with community membersHow the community is supportive but not supportWhat is SambucaCheck out the ControlUp Community today

Every day, we rely on Unified Communication and Collaboration (UC&C) platforms for internal and external communication. ControlUp Edge DX now brings call and meeting performance data from UC&C vendors into a single pane-of-glass.

Join Eugenia and Jeff as they discuss their favorite features of ControlUp products.

In this episode of The Upload, Jeff and Eugenia show off new features and capabilities in an old-fashioned radio broadcast style. See if you can hear Jeff or Eugenia break character or laugh at their own silliness. But seriously, folks, ControlUp Edge EX is releasing some cool new features that aren't old-fashioned at all, and you'll want to learn all about them.

In this version of The Upload, Eugenia plays ControlUp "Jeopardy" with Joel and Tom (no appearances from Ken Jennings, we're afraid).Enjoy a few laughs in this "daily double" session (it's both fun AND informative) where you'll learn about ControlUp Edge DX, Real-Time DX, Scoutbees, Things about ARP, and Things about Jeff.

Does supporting remote workers ever feel like you are supporting employees in space? In this episode, Jeff and Eugenia discuss how ControlUp would support aliens using Microsoft Teams or Zoom. We look at Unified Communications troubleshooting with ControlUp for Physical Endpoints & Apps (aka Edge DX), how to improve calls and meetings for earthlings, and, potentially, how Edge DX would help aliens off-planet.

Live events are BACK! While there might not be as much hugging as in years past, the energy at VMware Explore—VMware's first live event since 2019—was incredible, and ControlUp was there in full force. In this episode of the pod, Eugenia and Jeff talked with Tom Fenton, Trentent Tye, and Joel Stocker about the event, the technology, the sessions, and what it all means for the future of work. 

In this episode, we discuss where device management stops and ControlUp starts. Jeff surprises Eugenia with a pop quiz to test her knowledge on how device management stacks up against ControlUp. Tune in to learn the differences between device management and DEX management (SPOILER ALERT: it's a "better together story"). ControlUp for Endpoints and Apps helps technology teams lower support costs by finding, fixing, and preventing issues that traditional device management software just can't. 

In this version of The Upload, we talk to ControlUp experts, Dianna Marks and Trentent Tye, about ControlUp's integration with Microsoft Azure Virtual Desktop. Microsoft AVD is fantastic. It's flexible, scalable, and affordable, and with ControlUp Real-Time DX, we not only make finding and fixing AVD problems easy, but we also lower the cost of an AVD deployment. This episode is a must-listen. We hope you enjoy it!

In this episode, we talk to Ray Davis, who was a ControlUp power user for years. He recently changed jobs and has not used ControlUp in a year as a result. See how he reacts when Jeff and Eugenia discuss all the new ControlUp features, capabilities, and products released this last year.

In this episode, Eugenia and Jeff discuss Digital Employee Experience (DEX) management with Joel Stocker, Sr. Director of Product Marketing at ControlUp. Joel talks about the importance of DEX and the solutions ControlUp has developed to manage digital employee experience. Basically, we talk about DEX management for EUC, endpoint devices, SaaS and web apps, and Unified Communications (UC) tools.

Ray discusses the challenges of moving from a company that used ControlUp to its fullest potential, to one that doesn't use it at all. Ray details what he goes through to unravel a problem with, for example, a customer's Citrix VDI / DaaS problem and how time-consuming it can be vs. using ControlUp, where he could spot the problem and fix it in just seconds.

Your IT department spends too much time troubleshooting home networks—throwing virtual darts, trying to hit the target of the problem—because home networks are IT's biggest blind spot. In this episode of The Upload with ControlUp, Eugenia and Jeff discuss the problems with supporting work-from-home networks and how ControlUp gives IT line of sight into both physical endpoint devices, like laptops and desktops, as well as Citrix, Horizon, and Azure (AVD) virtual desktops

In this episode of The Upload, we talked about feelings. OK, that's not entirely true. More specifically, we talked with ControlUp's Edge DX Product Owner, the magnificent Andy Poulter, about what's new—today, tomorrow, and sometime in the not-too-distant future—in Edge DX. There's a much-requested script library, user sentiment scoring (this is where Jeff got kind of sentiment-al…), and one other HUGE new feature that absolutely blew Eugenia's mind (it might just blow yours, too). Want to know what it is? Well, listen to this episode and find out! :D

In this episode, we're bringing you The Upload, but with a twist! We're broadcasting LIVE from the floor at the Washington VMware User Group (VMUG) and chatting with Eric Aguila, our Commercial Accounts Executive. We dive into what was discussed in the keynote and Eric gives us the scoop on the happenings at the ControlUp booth and the questions people ask most often. But that's not all! Tom Fenton, ControlUp's Edge DX SME, joins Jeff and Eugenia. Tom gives us the dish on VMware project Monterey and other cool things, such as his book on how to install ESX on a Raspberry Pi. 

What is DEX? DEX stands for Digital Employee Experience, and it's, essentially, everything that remote workers deal with throughout the course of their work day—applications and desktops, the status of their home or work network, how strong their internet connection is, and everything else you can think of. It's everything that makes or breaks the work from anywhere experience, and it's something you hear ControlUp talk about a lot. The ControlUp Digital Experience management platform brings together a suite of solutions that make it possible for IT to spot problems in remote workers' environments, no matter where they're working, so employees stay productive and have a frustration-free experience.What is a DEX report: The DEX report is data about a customer's after a POC. It compares their environment to two million [anonymized] VDI computers in the ControlUp global community.Why would someone want a DEX report: The digital employee experience (DEX) is a key performance indicator in understanding the impact of technology on employee experience. Many customers rely on subjective feedback to determine an employee's DEX. ControlUp offers objective feedback that compares the customer's environment to over two million virtual machines.How will the DEX report be used: The DEX report will attract new customers by offering a comparison of their environment to our global community in the following ways:Website landing page: A landing page will be promoted on social media for potential customers to schedule a meeting with an MSR for a demo and then to schedule a POCWhat about existing customers: Talk to your CSM! You need to use Remote DX for a DEX report to be generated, but getting started is easy with the ControlUp Ultimate bundle. 

Listen in as we interview Spencer Pitts, Digital Workspace Chief Technologist at VMware. Have fun and gain some insights into his views of the Digital Employee Experience.

Starting in v8.6, ControlUp will integrate with Microsoft Azure, to allow real-time monitoring and management of Azure and AVD resources. You'll be able to see the relevant metrics displayed in the Real-Time Console and Solve. This long-awaited new integration automatically discovers and collects comprehensive information such as Cost, Health, Configuration and other metadata on each of the following new objectsSubscriptionsResources GroupsVirtual MachinesVirtual DisksIn addition to offering a wide range of new metrics, predefined actions, and drill-down relationships for easier troubleshooting and navigation, our Azure integration supports seamless association between Azure VMs and entities from different ControlUp extensions, virtual machine management, and more!Support for AVD in ControlUp Remote DX!“Previously available only for Citrix and VMware Horizon environments, this release will add support for Microsoft RDS and Azure Virtual Desktop (AVD) environments running on Windows.”Scheduled TriggersControlUp v8.5 included the basic functionality for this feature, but with v8.6 there will be even more scheduling options, including: MonthlyWeeklyDailyPer minuteOne-timeAdditional Features/EnhancementsAn email can now be sent when an Automated Action fails to run.When ControlUp agents are deployed from the ControlUp Real-Time Console, the agent is signed by default.In the Real-Time Console Controllers pane, you can now select Automatic Delay as an option for when selecting to Start a Service. 

Remote work is now a business imperativeMillions of us are living the work-from-anywhere life now, and we wouldn't want it any other way. Remote work is here to stay;  IDC projects that the U.S. remote work population will be nearly 60% of the total workforce by 2024.Security and compliance are meaningless when it comes to the digital employee experience Device management tools lack visibility into a user's experience. Deloitte states that a compelling workforce experience creates 22% higher engagement, 12% greater job satisfaction, with people 4x more likely to stay in jobs longer than other organizations.ControlUp Edge DX improves the work-from-anywhere experience.Edge DX understands employee experiences on physical endpoints no matter where in the world people are working. Experiential data can help IT detect any issues impacting an employee's experience, so they can improve or fix problems quickly and get employees back to what they want to do:  a good job. Edge DX can even automate recurring problems before help desk tickets are created.1. Understand everyone's experience as it happensReal-time data collectionUser experience reportingDetailed device reporting2. Improve the digital experience in real timeFix the digital employee experience in real timeBe alerted when an employee's experience suffersVirtually stand side by side employees3. Deployment at scale in minutesFully managed cloud infrastructureUnlimited scalabilityEnd-to-end security

Windows 365 is a cloud PC hosted on Microsoft Azure. We think it's fantastic; however, Microsoft could do better when it comes to tools that analyze the user's  digital experience. Luckily, there's ControlUp. We provide metrics to Windows 365, so the business knows how to optimize it.

In this episode of the Upload, Eugenia and Jeff talk with Trentent Tye, a tech person of interest, about scripts. Did you know that scripts can be a powerful tool for troubleshooting and remediation? Did you also know that ControlUp has an extensive community-driven script library that puts incredible power in the hands of your help desk, so you can get people back to work fast (and so you can have fewer headaches, too).