Podcasts about digital employee experience

In this Cloud and Clear episode, explore Equifax's approach to building a secure cloud-native infrastructure with Google Cloud. JK Krug, VP of Digital Employee Experience at Equifax, shares how Equifax is leveraging Gemini AI to enhance collaboration and productivity while maintaining top-tier security. Hosted by John Veltri, Managing Director, Acquisition Sales at SADA, this episode offers valuable lessons for any organization considering AI solutions. Join us for more content by liking, sharing, and subscribing!

In this episode of The Jon Myer Podcast, we explore the critical importance of Digital Employee Experience (DEX) in modern healthcare with Marcel Calef, Americas Field CTO at ControlUp. Marcel explains how DEX transforms the way healthcare IT supports clinicians and ultimately impacts patient care.The average healthcare employee spends a staggering 30 minutes per day waiting for IT systems to respond – valuable time that could be spent treating patients. Marcel shares insights on how predictive IT support can identify issues before they happen, reducing downtime and frustration for healthcare professionals who need immediate access to patient records and clinical applications.Learn how real-time monitoring and proactive remediation are changing healthcare IT from reactive problem-solving to predictive support that enhances clinician productivity and improves patient outcomes. Marcel also discusses his observations from the recent HIMSS conference and how healthcare technology is evolving from hardware-focused solutions to software services that optimize workflows.⏱️ The average healthcare employee wastes 30 minutes daily waiting for IT issues to be resolved – time that could be spent on patient care.

In this episode of The Jon Myer Podcast, we explore the critical importance of Digital Employee Experience (DEX) in modern healthcare with Marcel Calef, Americas Field CTO at ControlUp. Marcel explains how DEX transforms the way healthcare IT supports clinicians and ultimately impacts patient care.The average healthcare employee spends a staggering 30 minutes per day waiting for IT systems to respond – valuable time that could be spent treating patients. Marcel shares insights on how predictive IT support can identify issues before they happen, reducing downtime and frustration for healthcare professionals who need immediate access to patient records and clinical applications.Learn how real-time monitoring and proactive remediation are changing healthcare IT from reactive problem-solving to predictive support that enhances clinician productivity and improves patient outcomes. Marcel also discusses his observations from the recent HIMSS conference and how healthcare technology is evolving from hardware-focused solutions to software services that optimize workflows.⏱️ The average healthcare employee wastes 30 minutes daily waiting for IT issues to be resolved – time that could be spent on patient care.

This episode of Cruising Altitude features a conversation with Alexander Senn, Head of People & Organization at Siemens Smart Infrastructure. Together, Alex and host Nicole Alvino discuss employee engagement and organizational culture. Alex shares insights about his role overseeing people and organizational development within Siemens' smart infrastructure division. Key topics include employee segmentation for improved experience, the role of leadership in transformation journeys, and the use of AI for productivity and innovation. Alex also shares the concept of the 'Rhino View' to highlight different perspectives in decision-making, and stresses the importance of open communication and continuous leadership development. Lastly, the conversation touches on balancing technological tools with human interaction to foster a high-performing and engaged workforce at Siemens.Quotes*" We're in the midst of a transformation journey to become one tech company.  And we want to work with the people together to create the best Siemens for the future. And that's why we decided to communicate quite early what is our ambition. But we don't have all the answers. And now we're working with the people close to the topics.  We take them on board, we listen, and they can also co-create with us together the new Siemens.  This is also a new way of empowering, taking people on board early. But it also creates at the same time a little bit of uncertainty, because people know something is happening. But they don't know the result.  But I believe people need to learn to live with uncertainty and it's much better to be transparent with the people and to invite them to contribute. At the same time, they also need to learn to live with the fact that we don't have all the answers. But I'm a strong believer that the outcome is much better when we involve more people, when we listen to the concerns and then on the journey you adapt some of the ideas you had at the beginning after listening to more than only the top management.”*”[During transformations,] communicating is really important, but also then keep your ears and eyes open and create platforms where people can then give feedback. Share what they have read, what they've heard, raising concerns, because yes, we need people who are positive and looking into the change and helping, etcetera. But we also need to listen to people who are really concerned.”Time Stamps[00:45] Meet Alexander Senn, Head of People & Organization at Siemens Smart Infrastructure[04:28] Role and Responsibilities at Siemens[06:18] Employee Segmentation and Experience[10:00] Transformation Journey at Siemens[15:42] Utilizing AI for Productivity[20:25] The Rhino View Perspective[25:11] Final Thoughts and Reflections[30:55] Conclusion and Contact InformationLinksConnect with Alex on LinkedInLearn more about Siemens Smart InfrastructureThanks to our friendsThis episode is brought to you by Firstup, the world's first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That's how they give their employees better experiences from hire to retire. Learn more at firstup.io

This episode of Cruising Altitude features a conversation with CIO Alice Fournier, CMO Marjorie McCarthy, and Head of People & Culture, CHRO Lisa Mitchell-Kastner of ISS Americas, hosted by Nicole Alvino, CEO and co-founder of Firstup. Together, they talk about how their collaborative efforts enhance the employee experience through technology and AI. The discussion covers the importance of personalized communication, data-driven decisions, and AI in recruitment and onboarding processes. The episode also explores the nuances of managing a diverse and extensive workforce and the role of continuous communication and change management in successful transformations.Quotes*” If we can bring an applicant in and start to connect with them in their own native language on their own technical level of comfort, and in a way that serves them best, we found very early in that there was an opportunity to win in the marketplace or win in the talent war, and really connect with our employee base throughout their journey from applicant through retire, because we hope they stay with us for their entire career.” - Lisa Mitchell-Kastner*” My favorite phraseology is this collective genius construct, where collaboration comes together with all of our unique and collective experiences and the genius that comes with each of those. And I think in this world and day and age, but definitely with the eclectic nature, not only of the products and services we provide, but with the people that serve to provide those, high collaboration is so important.  That high collaboration towards a common goal. We all want the same thing. We all want high engagement for our customers. We all want exceptional best in class customer experiences, and we all want exceptional best in class people, human experiences. None of us can do that in a vacuum, and it is when all of that collective genius comes together that we really get the best impact.” - Lisa Mitchell-Kastner*” Probably the most exciting and most challenging approach to, or reality around, transformation is to keep up the pace of technology while not going after the shiny object.  How much or how little do you bring AI into your organization? How much or how little do you bring in all kinds of new technologies? There is so much out there that can accelerate the organization, but the reality in the CIO role and employee technology is no different. You have a subset of really legacy types of applications on which the foundation of a lot of organizations sit. And so when you're talking about transforming these core systems, these are exciting, exciting times in technology, but they are also true challenges given how quickly the world's evolving.” - Alice FournierTime Stamps[00:57] Meet the ISS Americas Leadership Team[1:45] Enhancing Employee Experience with Technology[7:03] Understanding ISS Americas[10:20] Challenges in IT and Digital Employee Experience[12:48] Collaboration for Exceptional Employee Experience[17:56] Transforming Pre-Hire Experience with AI[23:00] Creating Personalized Employee Journeys[26:17] Leveraging Data for Better Decisions[34:04] Supporting Transformation Through CommunicationLinksConnect on LinkedIn with:Alice FournierMarjorie McCarthyLisa Mitchell-KastnerLearn more about ISS AmericasThanks to our friendsThis episode is brought to you by Firstup, the world's first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That's how they give their employees better experiences from hire to retire. Learn more at firstup.io

This episode of Cruising Altitude features a conversation with Meredith Williams, CHRO at VillageMD, hosted by Nicole Alvino, CEO and co-founder of Firstup. Together, Nicole and Meredith discuss the integration of AI to improve the digital employee experience in healthcare. They talk about how AI can take over mundane tasks, allowing healthcare providers to spend more time with patients, which increases both patient and physician satisfaction. Meredith outlines her role overseeing HR at VillageMD, the challenges of managing a diverse workforce, and the importance of personalized employee experiences using data collected from various feedback tools. The conversation also touches on fostering a high-performance culture, encouraging leadership development, and handling organizational transitions. Meredith shares personal stories and highlights the values that drive their company culture. The episode concludes with Meredith's insights on maintaining a growth mindset and the importance of gratitude and avoiding bedtime anger in personal and professional life.Quotes* ” When we think about AI, what I would want to point to is how are we helping physicians utilize AI to give them more time to be with the patients. So one of the tools that we're utilizing in some of our businesses is a dictation tool AI. So that helps to kind of eliminate hours worth of charting and note taking and being able to simplify that. And that gives more time for the physicians to be with those patients as well as the pieces in addition to the physicians giving those doctors more time to be with the patients. That's what they love. That's what their passion is. And giving them more time to do that certainly increases their satisfaction and balance in terms of well being.”*”  We recently rolled out in 2024 our mission vision values and our values specifically around being kind, building trust, innovation and going the extra mile. If you take the first letter of each one of those values, it's be big. And so how do you be big? And so we pull that thread through on everything that we do and ways in which we celebrate employees, ways in which we recognize and put the spotlight on different initiatives that are going on. How are you being big? And that's really a way that we're fostering that culture and creating that experience on a daily basis that people can live by.“*”Bringing groups together that are coming in in this acquisition world that we have been in over the course of many years, bringing people together and building that connection is paramount for people to stack hands, work together and eliminate an us versus them [mindset]. And that to me has really been paramount in how we think about our HR team, but how we set the stage and set the example for the rest of the organization. It's that tone at the top. And I feel like HR is really that at that center stage and how do we foster that? How are we driving the great connection and collaboration efforts that we see across the organization?”Time Stamps[00:27] AI Enhancing Healthcare Efficiency[00:38] Meet Meredith Williams, CHRO at VillageMD[05:10] Meredith's Role and Responsibilities at VillageMD[06:58] Creating Tailored Employee Experiences[08:03] Leveraging Data for Employee Engagement[15:45] Harnessing AI for Employee and Patient Benefits[18:03] Lessons Learned in Employee Experience[22:27] Smooth Landing: Personal Insights and WisdomLinksConnect with Meredith on LinkedInLearn more about VillageMDThanks to our friendsThis episode is brought to you by Firstup, the world's first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That's how they give their employees better experiences from hire to retire. Learn more at firstup.io

In this latest episode, Nancy Goebel is joined in the Digital Workplace Impact studio by Toni Vanwinkle, Vice President of Digital Employee Experience (DEX) at Adobe, a professional recognized by ACG Silicon Valley as one of the 40 leaders to watch in 2024. In this thoughtful conversation, Nancy puts a magnifying glass over some incredible milestones and insights from Toni's career. These include not only Toni's strategies for building and mobilizing inclusive, high-performing teams, but also the delight of a visit by invitation to the Juneteenth celebrations at the White House. Together, the pair discuss Toni's vision for the future of work, what inspires her and her perspective on the most significant challenges and opportunities for companies in the coming years. Along the way, Toni shares advice for fellow digital workplace professionals who may be looking at the future of work. So, tune in now for an engaging, inspiring and enlightening episode with Toni Vanwinkle. (Show notes, links and transcript for this episode.) Guest speakers: Toni Vanwinkle, Vice President, Digital Employee Experience at Adobe Hosted on Acast. See acast.com/privacy for more information.

For anyone who's ever had an application reboot in the middle of a meeting, who waited days before they received access to a business critical application, whose computer shuts down whenever they try to upload software — this episode is for you.   Frank McAloon, VP of digital workplace and security delivery at CVS Health joins Get Reworked to discuss the cross-departmental coalition he built to improve the digital employee experience for their 300,000 colleagues. By moving these IT tasks under a bigger umbrella of leaders, he's connecting IT efforts to business results and speeding time to resolution. "Overall, the success that we're trying to have with the XMO is to reduce stress on our colleagues, making them more productive, making sure they are more streamlined in what they're doing and ultimately helping our clients and customers across everyone that works with CVS. The happier our colleagues can be and the more efficient they can be, the better it is for everyone," said Frank. Highlights of the conversation include: How he and the XMO office approach prioritization in an organization with more than 300,000 employees. How CVS Health is using AI to identify potential problem areas for colleagues. Why Frank sees a future where IT help desks are no longer needed.

This episode of Cruising Altitude features a conversation with Elizabeth Bryant, Senior Vice President and Chief People Officer at Southwest Airlines, hosted by Nicole Alvino, CEO and co-founder of FirstUp. Elizabeth and Nicole discuss the importance of employee engagement and its impact on organizational success. The conversation explores Southwest's employee-centered approach, leadership development strategies, and the link between employee treatment and customer experience. Bryant shares insights on creating a culture of learning, valuing employee contributions, and fostering an environment that supports growth and innovation across Southwest's 75,000-strong workforce. Listeners gain valuable lessons on personalized employee journeys and the significance of leadership in enhancing employee satisfaction and company profitability.Quotes*”If you treat your employee well, they in turn will treat your customers well. And by doing that, they'll come back and that will make your shareholders happy. By that, what I mean is genuinely care about your employees, put them at the center of our decision making model, involve them  in problems and opportunities and challenges, trust them that they know what to do, and then they can make the right decisions. When you empower people to do that, they will do well. They make good decisions.”*”How are we ensuring that the employees of Southwest Airlines are feeling seen and valued for the skills that they bring? So much of that actually is about leadership development. It's about equipping our leaders with the tools and the skill set to bring out the best in our employees.“*”Leadership is something that, there may be some innate qualities, but I fully believe that leadership can be taught. And there's an investment that needs to be made on behalf of the organization in order to do that well.”*”I think there's a difference between a healthy and a smart organization. In a smart organization, you hire in the right people that have the background and the skillset. But the healthy is all about the EQ and that ability to connect with what's important in employees' lives.”*”An environment that allows failure to happen and to have a growth mindset, it doesn't always mean you're moving forward. And sometimes we will make mistakes as we're growing. So to have an environment that recognizes that mistakes are part of it, they're part of the growth, and as a leader, to be equipped with the tools and the skills to help employees as they are working through that, and it's a supportive environment versus a punitive one, I think is important as well.”Time Stamps[0:41] Introducing Elizabeth Bryant, SVP & Chief People Officer at Southwest Airlines[1:30] Southwest Airlines: A People-First Culture[3:28] Learn more about Elizabeth Bryant's Background[5:36] Southwest Airlines' History and Culture[8:15] How to Support Employee Development and Career Growth[11:38] Leadership Development at Southwest Airlines[18:37] Using Data to Enhance Employee Experience[22:25] Translating Employee Experience to Customer Experience[24:38] Adapting to Workforce Changes[28:43] Personal Stories and Reflections from a Career at Southwest AirlinesLinksConnect with Elizabeth on LinkedInLearn more about Southwest AirlinesThanks to our friendsThis episode is brought to you by Firstup, the world's first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That's how they give their employees better experiences from hire to retire. Learn more at firstup.io

This episode of Cruising Altitude features a conversation with Brittany Polanco, Director of HR Innovation at Diageo, hosted by Nicole Alvino, CEO and co-founder of FirstUp. They discuss the critical role of leadership in shaping the energy and attitude of work, whether in-person or remote. Brittany shares insights on the importance of empowering leaders, co-creating employee experiences, and driving organizational innovation. They also explore the integration of AI in HR and the future of the HR function. Brittany, who has over 10 years of HR experience including roles at Hilton Worldwide and PepsiCo, emphasizes the need for leaders to have a clear vision and create environments that encourage creativity and collaboration. The episode touches on the importance of psychological safety, the nuances of employee experience, and the significance of continuous learning.Quotes*”Leaders who haven't been shown or given that empowerment creates a cycle of them not having that space to take ownership, to really drive results, to lead. And I think that ends up coming down to the team below them or the colleagues around them. So I really think that there's so much importance on the folks that you bring into your team and particularly the leaders that you bring in to be able to start this behavior. It has to start somewhere.”*”[On] the topic of employee experience, I am a neurodiverse leader. It's something that has played a big role in my career. I think it's been a tremendous strength for me and it also, I think, broadens my perspective when I think about the employee experience. And just as we as a society get more and more in tune with all the different facets of what that can mean and how we can support employees best, is definitely a passion point of mine.”*”Honestly, I think that at this point, employee experience is just a must-do for everyone at the company. I think that It's clear how competitive it is and what standards we need to have as an employer to attract and develop and retain the best talent.”*”In a world of what does ‘great' look like in employee experience, there is so much nuance. But I do believe that the more that you can allow each individual to bring their strengths and their creativity, and the more you make a structure where you appreciate and pull in the strengths and skills of those and other functions and other teams, that's what I've really appreciated.”*”There's something beautiful when you give yourself permission to be human. You know, we show up every day in these jobs and with these people who we spend so much time with. And the more we can embrace our full selves the more that we can really connect at a human level, I think the better the work, the better the experience.”Time Stamps[0:52] Meet Brittany Polanco, Director of HR Innovation at Diageo[4:26] Brittany's Role at Diageo[5:37] Understanding Diageo and Employee Personas[7:42] Challenges and Innovations in HR[11:14] The Importance of Employee Insights[17:03] Balancing Leadership and Employee Experience[23:23] Future of HR and AI IntegrationLinksConnect with Brittany on LinkedInLearn more about DiageoThanks to our friendsThis episode is brought to you by Firstup, the world's first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That's how they give their employees better experiences from hire to retire. Learn more at firstup.io

The third episode of our Six Five On The Road series at HP Imagine 2024 welcomes HP's Dave Shull, President of Workforce Solutions, for a conversation with Daniel Newman and Patrick Moorhead about how HP is advancing its strategy to deliver exceptional digital employee experiences. With employees increasingly demanding more personalized and seamless technology interactions at work, HP Workforce Solutions (HPWS) is stepping up by introducing new and enhanced platforms and services designed to anticipate and resolve tech issues before they become disruptive. Their discussion covers: The evolution of the digital employee experience market and what's new at HPWS. The new challenges customers face in creating a positive digital work environment and how HPWS addresses these issues. Announcements made by HPWS at the HP Imagine event, highlighting the launch of new platforms and services. HPWS's focus for the next 1-3 years, centered on seizing big opportunities in improving employee experiences. Strategies for fostering a culture of innovation and creativity within HP to meet lofty goals.  

Gartner emphasizes the importance of tailored AI strategies, suggesting that focused use cases yield better returns on investment compared to broad, generic tools. The episode highlights six transformative technologies identified by Gartner that are set to enhance digital governance over the next five years, including Digital Employee Experience, Generative AI, and Predictive Analytics. Host Dave Sobel stresses the need for organizations to adopt AI at their own pace, considering their specific goals and readiness.The conversation shifts to the current state of AI adoption, particularly focusing on Microsoft's AI assistant, 365 Copilot. Sobel notes the challenges it faces, including performance issues and high costs, which have resulted in low adoption rates among Microsoft 365 users. Despite these hurdles, there is optimism for future improvements as Microsoft expands its AI features across devices. The episode also highlights successful case studies from companies like Klarna and Salesforce, which demonstrate tangible ROI from generative AI applications in various sectors.Sobel also delves into the importance of creativity in education, referencing a study by Canva that underscores its significance for career success in an AI-driven world. The report reveals a gap in educational preparedness, with many educators lacking the resources to foster creative skills. Additionally, the UK government's investment in AI tools for teachers aims to alleviate workload while raising concerns about the ethical implications of AI in education. Sobel emphasizes that as AI automates routine tasks, creativity will become a key differentiator in the workforce.Finally, the episode covers Apple's recent announcements, including the launch of the iPhone 16 and the introduction of AirPods Pro 2 as FDA-approved hearing aids. This move marks a significant step for Apple into the healthcare market, providing affordable access to hearing assistance for those with mild to moderate hearing loss. Sobel concludes by urging listeners to pay attention to Apple's evolving role in healthcare and the broader implications of AI and technology in both business and education. Four things to know today00:00 Gartner Recommends Tailored AI Adoption Strategies: Steady vs. Accelerated Approaches for Maximizing Business Value03:39 AI ROI Hinges on Focused Use Cases: Why Tailored Solutions Outperform Broad Tools Like Microsoft Copilot07:30 Canva Study Highlights Creativity as Key to Future Success: AI's Role in Shaping Education09:25 Apple Enters Healthcare Market with FDA-Approved AirPods Pro 2 Hearing Aids   Supported by:  https://movebot.io/mspradio/  Pulseway Event:  https://www.pulseway.com/v2/land/webinar-nexus-msp?rfid=vendor/?partnerref=vendor   All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

This episode of Cruising Altitude features an insightful conversation with Tim Gerend, President at Northwestern Mutual. He previously served as Northwestern Mutual's Executive Vice President and Chief Distribution Officer. The discussion with host Nicole Alvino highlights the critical role of data in understanding and improving the employee experience, drawing a direct correlation to business success. Gerend shares his journey and the various leadership roles he's taken on at Northwestern Mutual, emphasizing the company's mission-driven culture and the focus on providing exceptional employee and client experiences. The conversation also explores the importance of technology, including AI, in creating efficiency and personalization for both employees and clients, aiming towards a future where personal growth and business growth go hand in hand. Sponsored by FirstUp, this episode provides valuable insights into leveraging data and technology to foster a culture of excellence and teamwork.Quotes*”The power of data not only is going to help our clients, but in addition to knowing more about our clients than anyone else, we also know more about our advisors' businesses. So as we get more data, we're going to have more insight and understanding of how do you build a great business.”*”We have a culture that's highly abundant, so people do a lot of sharing. So while they're independent contractors and they all want to grow and be great and maybe that's be on stage or meet whatever their business goals are, they also are really excellent at helping each other and so we're bringing them in to this culture where we have an expectation that they're going to be really good at what they do, they're going to serve their clients and their community at the highest level. And they're going to give back, and they're going to help others. And I think it's one of the great characteristics of our culture that our very best give back the most. And we want that to be the experience from when people start day one.”*”This is really a people business. It's certainly true in the field where it's relationship building and all of it that you would expect, but I think what really makes this place is the caliber of the people, very mission driven. Really smart, focused on doing the right thing. And there's a lot of teamwork. For a really big company, we're a Fortune 90 company, so we really have one P&L statement. What that means is we're all kind of in everybody's business because everything we do is connected. We've got one field force, we've got one client experience. And I love that part of it because I've always liked being part of a winning team. I think when you can have people working on something big together and you can do more together than you could alone, that's hard, but it also for me has been really rewarding.”Time Stamps[0:27] Meet Tim Gerend, President at Northwestern Mutual[0:30] The Power of Data in Shaping Business and Advisor Success[0:43] Tim Gerend's Journey and Insights on Employee Experience[1:16] Creating a Culture of Excellence and Giving Back[11:33] The Role of Technology in Enhancing Employee and Client Experience[16:59] Looking Ahead: The Future of Northwestern Mutual and the Role of Data[21:33] Tim's Personal Leadership Philosophy[22:50] Closing Remarks and How to Connect with Tim GerendLinksConnect with Tim on LinkedInLearn more about Northwestern MutualThanks to our friendsThis episode is brought to you by Firstup, the world's first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That's how they give their employees better experiences from hire to retire. Learn more at firstup.io

This episode features an interview with Shaelyn Otikor, Senior Vice President and Head of Global Digital Workplace Strategy at Northern Trust in the Asset Servicing business unit. Shaelyn has been with Northern Trust for over 28 years. And in her current role, she's heading 15,000 of Northern Trust's over 25,000 employees across 20 countries. And today, our host Nicole Alvino is talking with Shaelyn about re-engineering digital employee processes for greater efficiency, empowering employees to drive their own career at Northern Trust. and not being afraid to get in the weeds.Quotes*”As we think about digital employee experience, we have to build out various personas based on the regions, the roles, and the groups, and then try to address digital employee experience based on those personas and what the group of individual employees are working on.”*”As a financial services firm, we're not exactly sexy out there. It's not something everyone's really trying to get into in this day and era. So, we definitely want to show employees that we are on the cusp of FinTech - we are both financial and technology - and that there are places at our company, capabilities and tools where they can hone that skill set, and they don't need to leave to go to a technology company. So when we onboard new employees, we want to introduce them to the freshest, the coolest, the savviest tools we have out there.”*”My goal is always to match the internal employee experience to their external experience. They have all the cool apps, social media, they know how to fly. But then they come into the office and we're still kind of highly regulated. We're on old archaic systems, legacy and infrastructure, and it can be a bit frustrating to new employees. So it's nice to have this space that we can expand it to anyone interested, anyone who wants to learn the skill or develop it and give them these opportunities to grow their career at Northern Trust.”Time Stamps[1:02] Meet Shaelyn Otikor, Senior Vice President and Head of Global Digital Workplace Strategy at Northern Trust in the Asset Servicing business unit[2:59] The Power of Personalized Digital Employee Experiences[9:18] Leveraging Data for Enhanced Client and Employee Interactions[13:53] The Impact of Digital Transformation on Employee Onboarding and Engagement[18:33] Shaelyn's Personal Journey and Leadership Philosophy[27:37] Finding Clarity and Inspiration: Shaelyn's Personal Space[29:36] Shaelyn's Life MantrasLinksConnect with Shaelyn on LinkedInLearn more about Northern TrustThanks to our friendsThis episode is brought to you by Firstup, the world's first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That's how they give their employees better experiences from hire to retire. Learn more at firstup.io

In this episode, Mark Banfield, CEO of 1E, discusses the emerging market of Digital Employee Experience (DEX). He explains how 1E's technology monitors and manages the digital experience of employees on their devices, identifying and remedying issues before they impact productivity. Mark emphasizes the importance of providing a great employee experience, as it directly translates to a great customer experience. He also highlights the role of technical and executive champions in driving the adoption of DEX solutions. The conversation delves into the measurement of DEX, the impact on IT service desks, and the potential for cost savings and productivity gains. Mark shares insights on building trust with customers, the value of authenticity, and the significance of every employee's role in the organization.Tune in and learn more about this episode of the Revenue Builders Podcast.HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:03:03] Introduction to digital employee experience (DEX) and its importance[00:04:30] How DEX is measured and its impact on employee productivity[00:07:37] Cost savings and efficiency gains through DEX[00:11:39] The impact of digital friction on employee morale and retention[00:12:08] Addressing onboarding challenges with new applications[00:13:54] The digital adoption platform is a white hot space with great opportunities[00:16:02] The executive champion is usually a VP of infrastructure, end user computing, or digital workplace[00:23:45] Building trust and relationships with customers is crucial in sales[00:34:02] Transitioning from a CRO to a CEO role requires accountability and adapting to new responsibilities[00:44:57] Importance of projecting a future for individuals to see themselves inADDITIONAL RESOURCESLearn more about aligning customer-facing teams to improve execution: https://forc.mx/48o1jyPConnect and learn more about Mark Banfield.https://www.linkedin.com/in/markbanfield/https://www.linkedin.com/company/1e/HIGHLIGHT QUOTES[00:55:25] "There's no shortcuts. One of the four values in OneE is belief. And I put that value in place when I got here, because I thought, in my view, that whether you think you can or whether you think you can't, you're right."[00:56:00] "There are no shortcuts to success, it's about putting in the work and pushing yourself."[00:57:43] "There's no elevator for success. You have to take the stairs."

This episode features an interview with Andrea Ferrara, Senior Vice President and Chief Human Resources Officer for PepsiCo Beverages North America. PBNA is PepsiCo's $21 billion beverage business and Global Foodservice with a portfolio that includes Pepsi, Gatorade, Rockstar Energy Drink, and more. Andrea is a 30-year veteran of PepsiCo and currently leads the HR function for their 60,000 employees across 400 locations in the U.S. and Canada. In this episode, host Nicole Alvino and Andrea discuss forming a psychological contract with employees early on, balancing standardization and customization of the employee experience, and building a change practice to agilely meet employee needs.Quotes*”One of the things that I noticed post pandemic was that people's needs and wants pivoted quickly. Their tolerance for you not making corrections has gone down dramatically. People want more of an immediate correction. We can never take our eye off the ball. You can't get comfortable.”*”You've got to build a change practice. You need to build an organizational effectiveness and a team effectiveness practice. You've got to have survey expertise, the ability to really have, I would say, high caliber change was probably one of the biggest points of differentiation for us.”Time Stamps[0:48] Meet Andrea Ferrara, SVP & CHRO North American Beverages and Nutrition at PepsiCo[4:28] What's the scope of Andrea's role at PepsiCo?[6:55] How does Andrea meet the needs of employees across locations, departments, generations, etc.?[10:42] How does PepsiCo balance human interaction with automation in the employee experience?[12:49] How does PepsiCo use digital tools to train its leaders?[13:39] What data does PepsiCo tune into when it comes to supporting a great employee experience?[17:00] Who else is critical to talent management at PepsiCo?[18:47] What is PepsiCo doing right that has kept Andrea there for over 30 years?[21:25] Does PepsiCo have a framework for its employee experience?[24:48] What advice would Andrea give someone entering a role like hers for the first time?[26:10] Where does Andrea find a sense of mental clarity and do her best thinking?LinksConnect with Andrea on LinkedInLearn more about PepsiCoThanks to our friendsThis episode is brought to you by Firstup, the world's first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That's how they give their employees better experiences from hire to retire. Learn more at firstup.io

This episode features an interview with Nicole Alvino. Nicole is a visionary entrepreneur and CEO with a passion for transforming the employee experience. As the Founder and Chief Executive Officer of Firstup, a leading enterprise SaaS company, Nicole is responsible for driving innovation and growth in employee experience, engagement and communications. She believes that investing in employees is key to building high performance cultures that improve the top and bottom lines of any business, and is proud to call 40 of the Fortune 100 customers. In this episode, Nicole talks about how the employee experience starts with the pre-hire motion all the way through retirement, how to hyper-personalize it for each employee, and working cross-functionally to deliver a truly exceptional employee experience.Quotes*”The employee experience is something that every single leader needs to get better at, full stop. It is all about our people and understanding how we can connect them to the purpose of the company, their job, and how they feel a sense of belonging. This is the only way that we move business forward.”*”With any time of difficulty, crisis, or change, there are two things that I always do: Lead with transparency and empathy. I think you have to be incredibly transparent, with clear communication so people know what is going on, what you expect of them as a leader, and then how you will continue to support them throughout this difficult change. So that piece with communication at the core is so important, and the empathy goes hand in hand.”Time Stamps[0:33] Meet Nicole Alvino, Founder & CEO of Firstup[3:25] Where did the idea for the Cruising Altitude podcast come from?[4:41] What are the challenges Nicole faces as CEO of Firstup?[5:59] How does Nicole create a world class employee experience at Firstup?[9:00] What metrics is Nicole tuning into to know employees are having a successful experience?[11:14] What are the best experiences Nicole has had in her own career?[12:36] What lessons has she learned about fostering a positive employee experience?[14:07] How does Nicole lead during times of difficulty or change?[16:08] Where does Nicole do her best thinking?[17:47] What's one thing Nicole always does, and one thing she never does?[18:35] Where can listeners connect with Nicole?LinksConnect with Nicole on LinkedInLearn more about FirstupThanks to our friendsThis episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io

835: No matter what the latest technology is that's available to IT organizations, the need for talent and a seamless digital employee experience is a constant for organizations to compete in the digital age. This episode of Technovation features a panel from our December 2023 Metis Strategy Digital Symposium where Munir Hafez, CIO of TransUnion, and Muru Murugappan, CIO of BNSF Railway, spoke with Metis Strategy's Steven Norton on optimizing the digital employee experience. Muru shares insights from the company's digital transformation and how it has impacted the employee experience, speaks to the impact AI has had on improving safety for employees, and explains how AI tools have increased internal productivity for the organization. Munir makes the case for the digital experience citing the importance of that experience being “human-centric” and details the way he has optimized the developer experience balancing efficiency with security. Finally, both panelists provide their strongest piece of advice for other executives looking to drive a digital employee experience transformation at their enterprise.

835: No matter what the latest technology is that's available to IT organizations, the need for talent and a seamless digital employee experience is a constant for organizations to compete in the digital age. This episode of Technovation features a panel from our December 2023 Metis Strategy Digital Symposium where Munir Hafez, CIO of TransUnion, and Muru Murugappan, CIO of BNSF Railway, spoke with Metis Strategy's Steven Norton on optimizing the digital employee experience. Muru shares insights from the company's digital transformation and how it has impacted the employee experience, speaks to the impact AI has had on improving safety for employees, and explains how AI tools have increased internal productivity for the organization. Munir makes the case for the digital experience citing the importance of that experience being “human-centric” and details the way he has optimized the developer experience balancing efficiency with security. Finally, both panelists provide their strongest piece of advice for other executives looking to drive a digital employee experience transformation at their enterprise.

Today we're talking to Tori Paulman, Senior Director Analyst at Gartner. We discuss Tori's idea of the Digital Employee Bill of Rights, the surprising survey question that 90% of respondents agreed on, and how their biggest research finding is shedding new light on traditional organizational hierarchy. All of this right here, right now, on the Modern CTO Podcast!  For more about Gartner, check out their website here. To learn more about & register for Gartner's Digital Workplace Summit, click here. Have feedback about the show? Let us know here. Produced by ProSeries Media. For booking inquiries, email booking@proseriesmedia.com

Discover how technology-forward companies embrace the everywhere workplace to deliver exceptional customer experiences. Ivanti's COO Dennis Kozak take us on a deep dive into the transformative impact of the everywhere workplace. From the changing demands of IT to the evolving landscape of cybersecurity, this episode promises to challenge your perspective on work in the digital age. Here are 5 key takeaways you'll learn from this enlightening conversation: The Everywhere Workplace: Learn how advancements in technology have enabled employees and organizations worldwide to connect seamlessly, regardless of physical location. The Critical Role of IT: Discover how IT underpins the everywhere workplace and enables access while ensuring data security and protection. Managing Security in the Cloud: Explore the complexities of securing a network accessed by a multitude of smart devices and the importance of effective management systems. The Rise of Collaboration Tools: Gain insights into the increased reliance on collaboration tools and the potential security risks they pose in the age of remote work. Network Security and Endpoint Security: Understand the significance of network and endpoint security in safeguarding data and ensuring a productive and secure work environment, Thought-Provoking Quotes: "We're gone from coffee pots to cloud pots." "It's amazing how new collaboration tools have become technology-driven, posing security risks that companies need to tackle head-on." Fun Fact from the Episode: Did you know that employees spend an average of 4.2 hours a day just patching systems to ensure their security and functionality? It's a testament to the complexity of managing today's digital work environment! Resources: Everywhere Workplace Survey Results 2023 Report Role of DEX in Employee Retention

Despite the recent push by some old school (re: outdated) leaders to force employees to return the office, remote work is here to stay. While we all talk about the importance of making remote work secure, there isn't much talk about how the experience for the end-users. Fortunately, there are some companies out there that are understanding the need to balance security, business and end user needs.In this episode I talk with Melinda Ann O'Neill about Digital Employee Experience (DEX). Melinda Ann is a Director of Strategic Accounts for Tanium. We covered several key areas of both business success and information security success.Talking Points:Why is ensuring a remote employees' experience is critical to a company's success?What are some of the main challenges businesses are having when it comes to DEX?What are some ways that a multi-faceted solution can balance both security and business concerns?Episode Charity:October's selected charity is called the Both Hands. Both Hands is an organization that helps local widows with chores/projects that are hard to do on their own, all while raising money for a family to adopt a child.Episode Sponsor:This episode was sponsored by Tanium. Tanium is a End Point Solutions company based out of the West Coast state of Washington.

This episode discusses how the digital employee experience is not just for employees. Everyone wants DEX, but in many cases, IT must focus on optimizing their department before deploying a DEX solution.

Driving transformation in any organization is a journey, even an uphill battle. Driving transformation in an industry absolutely begging for disruption is uniquely challenging. Healthcare is one of those industries -- HR is constantly challenged with talent shortages, workforce burnout, demands for improved well-being and workforce experience, lagging innovation, and evolving measures of success for consumer satisfaction and patient delivery outcomes. Designing an effective, inspiring, caring workforce experience matters a LOT in healthcare. That's the job of Tobias Washington at CHRISTUS Health, and he shared his story and their organization's journey on this episode of the Now of Work Digital Meetup. Tobias is the System Director of Digital Employee Experience & Digital HR Transformation at CHRISTUS Health. He is an amazing leader working in the healthcare space, that is truly transforming how HR and work is done. 

This episode features an interview with Richard McColl, Vice President of People Technology at Walmart. Richard applies Human Centric Design, Design Thinking, AI, and Technology to the associate experience at Walmart. Prior to joining Walmart, Richard served IBM for over 18 years, having held several leadership roles including Vice President and Senior Partner, Talent Technology Practice Leader. And on this episode, Richard is discussing the ins and outs of Walmart's Superapp, applying design thinking to the employee journey, and crafting one seamless digital experience that can do everything from inform employees about their credit score to support their mental wellbeing.Quotes*”Our associates shouldn't need to know all of the different business platforms that we use to support them. What they should do is enjoy an end-to-end experience that stays with them and is frictionless.”*“As we think about superapps at Walmart, we don't just think about people experiences as a standalone container. We also think about people experiences and how they're embedded with all of the capabilities that that persona will need to be effective.”*“We've had many different benefits programs available to associates. And we pride ourselves on that. But if you have those across a number of different systems, you're putting a friction point of discoverability, navigation and different experiences and logins. All of those things create the potential of lower adoption.”*“When we haven't used design thinking from an end to end approach to implement a tool that's part of a process and not an experience, we've missed the mark.”Time Stamps[2:41] Flight Plan: Get to know Walmart and the intricacies of leading People Technology there[5:54] First Class: What are Richard's best practices for fostering a great digital employee experience at Walmart?[8:38] What's a superapp?[13:45] How is Walmart incorporating educational experiences into the digital employee experience?[17:25] Turbulence: What can we learn from the bumpy employee experiences?[25:56] Smooth Landing: What advice would Richard give other employee experience leaders?LinksConnect with Richard on LinkedInLearn more about WalmartThanks to our friendsThis episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io

This episode features an interview with Jami Schultz, Senior Director of Employee Relations and Development at Canon USA. Canon is a leading provider of consumer, B2B, and industrial digital imaging solutions. In her role, Jami makes sure employees love their jobs, and she solves people problems every day. In this episode, she'll share what tools, ideas, and programs set her, the company, and employees up for success.Quotes*“Employee Relations is really the employee's first go-to person for any issues, questions relating to their employment experience. Whether it's about their career, their performance, if they're having issues with their manager or a coworker. That all comes to their HR business partner first.”*“One of our strongest assets in our culture is the people. So many people at Canon, if you ask them what's one of the things they love most about their job, it's the people. It's the relationships that we have with our colleagues, with our management team. And that's definitely what I have found, too. It is just such a collaborative, collegial environment.”*“I've always said, ‘If you are gonna spend so much of your day to day in a job, you better like the people that you're spending all that time with.'”*“Now we've really settled into what we call a hybrid work style for the majority of our employees, where we are all in the office together two days a week on the same two days, and then we're able to work remotely three days a week. So I love to say I think it's the perfect balance in terms of time together in the office to be collaborative, to have that experience of connecting with each other, but also having the flexibility to work from home.”*“One thing that has been very important to us for a couple of years and became even more so coming out of the pandemic, was doing our employee engagement surveys… That's really important because that gives us direct feedback from the employee population as to things that they think are working, things that may not be working as well. It's listening to that feedback and actually making meaningful changes as a result of that feedback.”*“Sometimes it's those cross-divisional recognitions that mean so much because it's wonderful to know that your manager or someone in your management chain is recognizing your work. But to hear that someone else in a completely different division is recognizing your contribution and thanking you for that work is very, very meaningful. So I think that was a big strategy for us, was finding a way to give employees on the spot recognition that they were looking for.”*“A lot of times HR will help almost serve a mediator function. We will help the employee and the manager find a better way to communicate, make sure that the manager is properly communicating the expectations to the employee, and making sure the employee fully understands the expectations.”*“The big lessons learned for the future are definitely communicating. Giving as much advance notice of important things as possible, and just being able to react and respond quickly to changing outside circumstances.”*“Always listen. Listening is so, so, so important. If you really listen, first of all, it lets the person that is coming to you with an issue feel like they're being heard. And that's often what an employee needs, just as much as anything, is to be heard.”Time Stamps[00:00:00] Jami's start in HR[00:02:30] How HR can problem-solve[00:04:56] Maintaining positive relationships with employees[00:10:16] How Canon uses engagement surveys[00:17:36] Celebrating employees for a positive company culture[00:24:27] Navigating the hybrid workspace[00:30:34] HR as a mediator[00:37:47] Listening as the end-all, be-allLinksConnect with Jami on LinkedInCheck out Canon USAThanks to our friendsThis episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io

Employee Experience is a determining factor that can sink an organization or make it stand out, and mastering it is not an option these days. To help you thrive, Jon Leighton (Nexthink) and Emily Schlick (Vizient) share some practical advice on how to improve employee experience. Jon Leighton has been the Head of Customer Engagement and Advocacy at Nextink for four years. Before this, he's been in BMC Software, was the VP of Customer Success at 4me, and the Service Desk Leader at Southhampton City Council. Emily Schlick is the Sr. Director of Technology Strategic Business Operations at Vizient, Inc. Prior to that role, she's been the Director of Digital Employee Experience and Strategic Initiatives at Cigna and the Sr. Manager of Employee Experience at Express Scripts.

This episode features an interview with Tope Sadiku, former Global Head of Digital Employee Experience at the Kraft Heinz Company, one of the largest food and beverage companies in the world with $25 billion in global sales. Tope has recently moved into her new role as the Strategic Planning Lead, Transformation, Agile and Digital Revolution at Kraft Heinz where her focus is to increase employee productivity and creativity through the use of technology. And on this episode, Tope is describing her work and research on how we move, achieve objectives, connect, and collaborate between physical and virtual spaces.Quotes*”Technology is like a part of the medical toolkit. I used to call technology my medicine. I had access to a number of different tools and solutions [to] address the symptoms and even the root cause.”*”When it comes to transformation, there's a difference between disruption and destruction. There is some level of disruption and sometimes we can get very excited to the point of destruction. Knowing where that line is very, very important.”Time Stamps*[9:40] The Flight Plan: Get to know the Kraft Heinz Company*[16:43] First Class: Best EX practices at the Kraft Heinz Company*[23:44] Turbulence: EX lessons learned*[25:13] How does Tope lead in stressful situations?LinksConnect with Tope on LinkedInLearn more about the Kraft Heinz CompanyThanks to our friendsThis episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io

This episode features an interview with Marlon Sullivan, EVP and CHRO of Johnson Controls International. Johnson Controls is a world leader in smart buildings and creating safe, healthy, and sustainable spaces. Here, Marlon works in every part of human resources. He focuses on talent acquisition, retention, and leadership development while defining a high performance culture that includes diversity and inclusion. In this episode, Marlon defines a high performance culture, and what HR elements businesses should focus on. He also emphasizes the importance of diversity and inclusion for true positive transformation.Quotes“What is critically important for how we define a high performance culture is leveraging that of diversity, equity, and inclusion. That includes all of those elements with a focus on three core components, talent, people, and culture.”“Having not formally been in human resources before, it was exciting, a little bit challenging in the beginning. Because I was bringing more of a business perspective. But what I also found is that was part of what helped to differentiate the offering. That  I could bring to the role that I was playing, but also how HR could play a differentiated role.”“Transformation is not only a change in culture. It requires a change in the skill sets, the competencies, and the pace of business. And as we continue to drive this differentiated offering in the marketplace, it's allowing us to be a leader in the industry, and hopefully not only transform ourselves, but also transform the industry itself.”“Now clearly we're not big tech, but we've been through a big technology transformation and that will continue. It's allowing us to welcome a different type of talent and team to the organization. And in particular, it allows us to make a difference. A part of what we talk about in terms of our employee value proposition is that of purpose. And so to be able to join a company where you can make a difference, not only for customers, but also for our communities, for the, for the climate, for the planet. And it inspires a lot of folks, and it's part of why I am here at Johnson Controls.”“Here at Johnson Controls, it's not an exaggeration to say that we're saving the planet. And when you consider that 40% of the world's emissions come from buildings, then obviously smart building technologies are a differentiator. And it's been a big win for us because job seekers want to work for a company that provides meaningful work beyond just traditional competitive compensation and benefits.So when we talk about the power of purpose here at Johnson Controls it, it means a lot. And we go out of our way to make sure that we're able to measure it.”“In order to be a highly effective HR leader that helps to really leverage human capital to drive outcomes, you have to understand the business, right? You have to understand the mission, the strategy, the operating model, the go to market channels, the value proposition. But you also have to understand the market within which we're competing.”“There's nothing better than the taste of success. And being able to see that success and however it's measured, whether it's customer satisfaction or positive impact on the planet with CO2 carbon reduction, whether it's financial metrics, operational metrics, or just thinking about the excitement of our people and the fact that they love to work here. I mean, all of them are successes and we go out of our way to celebrate that.”Time Stamps*[00:16] Marlon's current role*[01:15] The war for talent*[02:59] Johnson Controls' transformation*[06:21] Empowering meaningful work*[08:32] Understanding HR and business*[10:28] How to build an employee value proposition*[17:57] Defining goals and success*[21:32] Overcoming roadblocks*[24:23] Combining HR and AI*[26:43] What matters most to employees?LinksConnect with Marlon on LinkedInCheck out Johnson ControlsThanks to our friendsThis episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io

This episode features an interview with Alice Fournier, CIO of ISS Americas, a workplace experience and facility management company that improves business performance and enjoyment. In her role as CIO, Alice drives technology-led transformation. She's an experienced leader, and she's dedicated to empowering her teams to grow and thrive. And on this episode, Alice is sharing how to foster belonging, equity, and opportunity in the workplace.Quotes*”Great leadership in a hybrid world has those elements of understanding, ‘When do I need to nudge my team? When do I need them here?' And there's tools that help you, right? Some software has tools that help you understand how people are connected or not. But there's also the human component. As a leader, you need to be really attuned to when people hit that point where you need to get them together. And that's part of solid hybrid leadership.”*”In a company where you can be you, you can be yourself, you can feel that you belong… I mean, these things are profoundly important in the employee experience. We've all had times in our careers where we didn't feel that way, and that really impacts the way we perform, the way we engage with each other and the way we serve customers. And so that place of belonging is an important component for us.”*”What does that look like in an office? To be able to engage, to have the real experience, to be with people and get to know them on a human level. We need that. We absolutely need that. No technology will ever compensate or be the same thing as this one-on-one human experience. There's just nothing like it.”Time Stamps*[2:45] The Flight Plan: Get to know ISS Americas*[11:30] First Class: Best EX practices at ISS Americas*[35:02] Turbulence: EX lessons learned*[44:35] What advice does Alice have for other tech leaders?LinksConnect with Alice on LinkedInLearn more about ISS AmericasThanks to our friendsThis episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io

Join Jennifer Didier and Elise Carmichael and they track their roads to success in the tech industry.  They will share about networking, the importance of learning, and growing inside the industry itself. More About Elise Carmichael: As Lakeside's Chief Technology Officer, Elise is responsible for building and delivering the next generation of Digital Employee Experience solutions. She has over 20 years of experience working with enterprise organizations on high-tech, big data, and machine learning-based products. Before joining Lakeside, Elise held senior technology and product leadership roles at Functionize, Tricentis, QASymphony, and Mobiquity throughout the last ten years. Elise founded a nonprofit in Florida to encourage more women and minorities to enter and stay employed in high-technology fields. She studied Computer Science and Music at The University of North Carolina at Chapel Hill.  The best way to Reach Elise,  is to find her on LinkedIn and engage her about things that are not sales related.  :)

This episode features an interview with Francesca Luthi, Executive Vice President and Chief Administrative Officer at Assurant, a global business services company that supports, protects, and connects major consumer purchases. It's a Fortune 500 company that spans 21 countries, and partners with leading brands to create an enhanced customer experience. At Assurant, Francesca oversees business functions to help execute the company's overall strategy. This includes global human resources, brand and marketing, communications, corporate social responsibility, and more. She focuses on building up the company's global brand and reputation among customers, employees and shareholders. And in this episode, she'll share how to effectively manage employee feedback, deliver a consumer-grade digital employee experience, and market your EX to top talent.Quotes*”Our employees make a decision to come to work at Assurant. It's a lot about what they do and the role that they're in, but also the connection to the company and vision, mission and values. So it requires us to not just assume a cookie cutter approach. But to be willing to change and adapt to our growing and diverse workforce.”*”I think about our employees as our single most important customer. Because they are the key to delivering for our customers each and every day. I think about the basic marketing principles around attracting a customer and sharing that value proposition. And really explaining what does the company do, what does it stand for?”*”Very similar to the principles that apply to customer experience, you want human-centered design. And in this case, it's employee-centered. It starts with the employee and what do they need to achieve? And really thinking about that journey. How can we eliminate friction and continue to make it a generally positive, ideally delightful experience along the way?”*”Empathetic leadership is critical. Transparency and humility in terms of what we're all feeling, what we know, what we don't know. I think that's one of the golden rules in terms of leadership. Because the reality is for as much as we may be in leadership positions, it doesn't mean that we are somehow all-knowing. We are taking feedback and input and trying to make the best decisions we can.”Time Stamps*[5:04] The Flight Plan: Get to know Assurant*[6:45] First Class: Best EX practices at Assurant*[30:11] Turbulence: EX lessons learned*[34:50] How does Francesca lead in stressful situations?LinksConnect with Francesca on LinkedinLearn more about AssurantThanks to our friendsThis episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io

It is vital to leverage technology and automation to solve issues proactively and in real-time. These solutions and technologies are vital for enabling a seamless, Digital Employee Experience. This episode shares how Ivanti augments IT teams with contextual insights and intelligent automation to proactively detect and resolve issues to provide a better digital employee experiences and business outcomes. Additional Resources: Learn more about Ivanti: https://www.ivanti.com/ Connect with Jeff on LinkedIn: https://www.linkedin.com/in/jeff-abbott-50a5b1/ Ivanti on LinkedIn: https://www.linkedin.com/company/ivanti/

This episode features an interview with Bill Taylor, Managing Director at MSCI, a global leader in investment services and solutions. Bill has over 20 years of experience dedicated to managing the digital infrastructure at companies like JPMorgan Chase. He brings with him an “engineering mindset” of solving problems instead of just fixing them. And on this episode, Bill is discussing the benefits of shifting employee communications to video, why it's important to offer accessibility options by default, and how MSCI leverages data to be proactive instead of reactive.Quotes*”We've changed the mindset of the team to be proactive instead of reactive. When we think about traditional workplace technology or IT types of support, it's often responding to problems that people are having, fixing it and moving on to the next problem. My team has evolved and invested in tools to be proactive. We use the tools to help us get in front of certain issues and at a minimum inform people about what those might be. But ideally actually fix them before they impact a large portion of our organization.”*”We built a customer success team that is interacting more with our employees so we can understand better about what their needs are and get ahead of them. It has created an environment where our employees feel comfortable, they know who to go to in order to help them get what they need.*”We have all these potential [accessibility] solutions that we can offer to people to help them. Just because I'm not hearing about them or physically seeing someone who may have a specific disability doesn't mean that they don't need them. So that's when it struck me. I needed to get the information out there, let people know that these solutions or features or functions within applications exist.”Time Stamps*[3:07] The Flight Plan: Get to know MSCI*[6:02] First Class: Best EX practices at MSCI*[6:31] How can you be proactive to predict and prevent issues with the digital employee experience? *[27:05] Turbulence: EX lessons learned*[30:11] How does Bill lead in stressful situations?LinksConnect with Bill on LinkedInLearn more about MSCIThanks to our friendsThis episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io

At a time when the number of available workplace tools is exploding, how can a company meet employee demands for technology while not overwhelming them with choice? In this episode of Get Reworked, Tope Sadiku, global head of digital employee experience at The Kraft Heinz Company discusses how she takes a human-centric approach to delivering personalized digital experiences to the multinational food company's employees.  "Really, for me, it's less of a tools focus .... I don't want to have a conversation really, when I'm trying to scope something out, about tools and capabilities so specifically, where someone's saying, 'OK, I like the visual of this. I'm used to this, I've used this in a previous team, a previous company.' It's less about that. It's more about, what are we actually trying to achieve? And then we can say, OK, what's the best way to achieve that goal?" said Tope. Highlights of the conversation include: What a delightful digital employee experience looks like. Striking the balance between offering employees technology options and decision fatigue.  How Kraft Heinz ties ESG into the digital employee experience. How regular tool audits fit into tool acquisition discussions. How Tope moved from a career in finance to leading digital employee experience. Plus, host Siobhan Fagan talks with Tope about how to reduce friction in workplace technology, how pizza toppings relate to digital personalization and whether hot dog flavored popsicles are a good or bad idea. Listen in for more. Have a suggestion, comment or topic for a future episode? Send it to editors@reworked.co.

Between chatbots capable of writing entire articles and apps that can churn out unique, beautifulvisual art in seconds, several innovations over the past year have turned up the volume on aclassic question – when does AI go too far?We break down that question and more on this week's Reality Bytes, as writers Sam Holzmanand Megan Brake are joined by technologists Dina Elshawaf and Oriana Ott to explore theemergence of generative AI, discussing:How today's creatives are actually using tools like DALL-E and ChatGPT.The impact of generative AI tools on IT scripts and workflows.What the future of machine-assisted work might look like.For more amazing DEX content, including podcasts, articles and exclusive research, head overto the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast onApple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop and can't see the links? Just search for Digital Employee Experience inyour favorite podcast player.

In today's episode, Tom and Tim meet Robert Cooke (CTO and Founder, 3Forge), for an absorbing chat about the changing technological face of the finance sector.The guys cover a lot of interesting ground, from complexity, regulations and IT in financial services companies, to new technologies and thei potential impact on this highly regulated industry, to the future of crypto after 2022's dramatic market crash.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Reality Bytes is back with a special trends and predictions episode from the team – who consider the future of workplace VR, industry-specific cloud services, IT automation and more in a hilarious and lively start to the new year.Journalist Sam Holzman delivers the predictions, while technologists Oriana Ott and Dina Elshawaf, alongside hosts Tom McGrath and Tim Flower, decide what to make of them…Watch Darren Wright on IT automation at Honeywell here.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

If your average primary care physician did everything they were expected to do over the course of a day, their day would be 25 and a half hours long. Because of the impossible workload, anything that can be done to streamline proper operation must be a top priority — helping clinicians get back to what's important: Patient care. In today's episode, we chat with Jonathan Butz, Healthcare Director at Nexthink, about how technology is helping enable more streamlined processes within healthcare.We discuss:The challenges of technology in healthcareFocusing on the needs of the healthcare employeeHow intelligent solutions can help improve the efficacy of healthcareFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

2022 was a year of exploring new heights on Cruising Altitude. So we wanted to share some highlights with you. In this episode, we're looking back on our conversations with leaders at companies like Sony, Lockheed Martin, Sam's Club, and more. And celebrating what we've learned from them about supporting a world class employee experience. Quotes*“I don't think experience is something that can be worked on. I think it's a fluid living, breathing entity. And I like to ask a question from our core team in HR and marketing, ‘What will bring more life to the employee experience?'” - Marija Zivanovic-Smith, Senior Vice President, Chief Marketing and Communications Officer at NCR*”When you are implementing improvement in your employee experience, the process never ends. So employees keep on raising the bar, and you are always working to do better.  So you are doing something, you are doing better, but then you need to keep on doing better is something that never finishes.” - Quique Huerta, Global Employee Experience Officer at Liberty Mutual Insurance*”When we operate in so many countries, there are multiple language barriers, which you need to go through. So how do you ensure that what you communicate lands appropriately so that everyone can act on the communication that is being said? One of the big challenges we have as an organization is thinking as one global organization. The headquarters is all about coming up with a framework on how you approach things in a way in which every country in which we operate can take the framework and apply the framework that suits the needs of the respective country's operations.” - Bala Sathyanarayanan, Executive Vice President and Chief Human Resources Officer at Greif, IncorporatedLinksConnect with:Marija Zivanovic-SmithQuique HuertaBala SathyanarayananPaulo PisanoAlan WintersChristopher ShryockAlexander SennTheresa AlessoAngie GrossmanJohn JordanMelissa MarshallJoe LaMarcaThanks to our friendsThis episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io

For the final time in 2022, welcome back to Reality Bytes! Over the last eleven episodes, Nexthink's top technologists and journalists have brought forward and debated the hottest topics and most urgent trends in the world of DEX. Now it's time to look back on the entire year and answer: What's the story of 2022 as a whole? From DEX going mainstream to cost reduction becoming priority #1, this year has seen so many trends emerge and transform the workplace as we know it. Listen as writers Megan Brake and Sam Holzman join technologists Oriana Ott and Dina Elshawaf to give their takes on the definitive story of 2022. And don't worry – the Reality Bytes crew will be back in 2023 with the stories and analysis you need to start the new year strong. Happy holidays and we'll see you next year! For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

This episode features an interview with Christopher Shryock, SVP and Chief People Officer at Sam's Club, a chain of membership-only retail warehouses. They have 600 clubs nationwide and another 200 internationally. Christopher heads all things HR-related for the over 100,000 Sam's Club Employees. Before Sam's Club, he spent about 14 years at PepsiCo serving in global HR leadership roles. And on this episode, Christopher talks about why you should rethink hiring based on interviews, how to simplify employee processes, and the real reason why it pays to have a diverse workforce.Quotes*”Having one system is not sufficient to create a great employee experience, but it is a necessity. Because if you don't even know where your associates are, if you can't even have and track basic detail and information about them, how are you ever going to provide them with something that's going to be personalized and relevant?”*”I want to make sure that my team is interacting with the business on areas that matter. And that's about identifying and developing talent, building organizational capability, and holistically solving associate problems. So it's not about automating away communication between HR and the business. But we want to make that much simpler, more relevant, and that we are communicating on things that really matter.”*”We're trying to understand who's likely to stay with us and who's likely to perform better. So understanding and assessing simple, basic cognitive ability, what preferences and experiences people have, and a little bit of situational judgment… And part of why we do that is because we hire people that perform better and stay longer. But the other reason we really do that is trying to remove as much bias from the system as early as we possibly can.”*”When you have a diverse associate population that feels included, they collaborate more, they come up with better ideas, and they have more ownership, not only for their work, but for the outcomes of the company.”Time Stamps*[4:54] The Flight Plan: Get to know Sam's Club*[7:58] First Class: Best EX practices at Sam's Club*[24:19] Turbulence: EX lessons learned*[33:17] The keys to a first class employee experience LinksConnect with Christopher on LinkedInLearn more about Sam's ClubCheck out Live Better UThanks to our friendsThis episode is brought to you by Firstup, the company that is redefining the digital employee experience to put people first and lift companies up by connecting every worker, everywhere with the information that helps them do their best work. Firstup has helped over 40% of the Fortune 100 companies like Amazon, AB InBev, Ford and Pfizer stay agile and keep transforming. Learn more at firstup.io

In a world where everything has a lifecycle, what can we do to create greener practices across waste? Circular economics steps beyond measuring carbon emissions and may be the answer to improved sustainability. In today's episode, we chat with Marvin Nussek, Finance & Indicator Strategist at Circle Economy. Marvin explains the core of circular economics, addresses common misconceptions, and what circular economics looks like across tech. We discuss: Common misconceptions around circular economy The function of product passports Re-evaluating values when developing technology  For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

The Genius Bar revolutionized Apple's physical stores and customer interactions – but can IT departments replicate their success in the modern workplace? Find out in this week's episode of “Reality Bytes”, where journalists and technologists discuss and debate the topics that matter most in the world of DEX. In this episode, writers Sam Holzman and Sean Malvey are joined by technologist Dina Elshawaf to discuss: · One company's innovative version of Genius Bar-style IT service in the workplace. · How real and virtual walk-up bars can coexist with rigid IT protocols and service procedures. · Cutting costs without sacrificing DEX through better visibility into software licensing. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today's episode, we chat with Nancy Goebel, Deputy CEO at the Digital Workplace Group, about digital workspaces — a necessity in today's world that demands more effort towards employee satisfaction and engagement.    But not everyone is comfortable with this shift from a traditional workspace. It's why leaders must act as stewards of change if we're to successfully transition into this new space.  We discuss:  DWG's origin and the secret to building community  The digital experience from an employee standpoint  The uncertainty around the hybrid workspace.      For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable customer presentations from the Experience Everywhere 2022 world tour. Megan picks a fascinating story from the Experience New York, where Gary Sherman from Liberty Mutual shared with his panel how the insurer was able to correlate individual performance at their call-center with DEX – and improve both together Sam's selects the ‘Early Milestones on the Path to Proactive IT' panel (also from Experience New York), featuring Kelley Watson of Southern Company and Mark Milano of Eversource discussing early use cases and quick wins   Here's where you can find these presentations and more: the Experience Everywhere event on-demand site For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines' Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City! If you've ever wondered what separates a best-in-class airline from the rest of the pack, this episode's for you. Derek reveals how Southwest has built its reputation for stellar customer experience, as well as: How old-fashioned business models can evolve rapidly in the era of digitization. Why digital employee experience and customer experience are two sides of the same coin. Strategies to improve DEX for employees on the ground and in the air. Want to hear more from Derek? Watch his full presentation on-demand – and be sure to check out the other incredible panels and speeches from Experience Everywhere: New York. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

What can technology used to design the modern baseball stadium teach us about the modern workplace? You'll find out in this week's very special episode of “Reality Bytes”, where journalists and technologists join forces to discuss and debate the topics that matter most in the world of DEX. In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf for one of Reality Bytes' most unique conversations yet, as they discuss: Digital dexterity and how to close the skills gaps among digital employees. How data is being used to optimize experiences on the most granular level – in ballparks and workplaces alike. And most importantly: as we look back on the Manhattan stop of this year's tremendous Experience Everywhere event, you'll get answers to the most important question of all – where do Nexthink's top writers and technologists stand in the debate around New York City hot dogs? For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

This week we bring you a very special episode of the DEX Show – as we spoke with Sally Winston, Head of EX Solutions Strategy EMEA at Qualtrics, live in London! Ahead of her riveting presentation at Experience Everywhere, Sally sat down with co-hosts Tim & Tom to offer even more insights from one of the companies on the forefront of the employee experience revolution. We discuss: · CIOs and CHROs joining forces to tackle technology challenges · Why companies are prioritizing employee experience over customer experience · Combining experience data with operational data for smarter decision-making Want to hear more from Sally? Watch her full presentation along with all the other incredible sessions from Experience Everywhere: London. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can't see the links? Just search for Digital Employee Experience in your favorite podcast player.

Lakeside Software is a leader in digital experience monitoring and a Citrix partner. The company recently released a report, "The Future of Digital Workplaces Bridging the critical 2021 digital experience divide between CEOs, IT leaders, and employees." I invited Peter Collins from Lakeside and Allen Furmanski from Citrix onto the podcast to discuss insights from the report and talk about how they are working together to solve some of the biggest business challenges around digital experiences. We also discuss how this partnership enables them to provide the visibility IT teams need to design and support productive digital workplaces. About Peter Peter Collins is a Senior Solution Architect with Lakeside Software, focusing on Digital Employee Experience. At Lakeside DEX is at the heart of what we do. SysTrack monitors 10,000 individual data points every 15 seconds, providing you with the richest insights into your employee experience. Peter has had the opportunity to work with some of the largest organizations, providing how to save money and make employees happier. About Allen Allen Furmanski is a Principal Product Marketing Manager with Citrix focusing on virtual app and desktop offerings and hybrid cloud solutions. He is a passionate IT professional, Citrix evangelist, creative problem-solver, and public speaker. In his personal time, Allen enjoys traveling, outdoor activities, digital photography, and trying new cuisines.