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We've spoken with many designers who pivoted careers and jumped between jobs in their first years after graduation, but what about graduates who find a good fit on their first try? Nick has been with Think Company since he was hired there out of school, and he chalks it up to discovering a passion for UX as Abby's student in his senior year. Join us as we talk about how to negotiate a salary, what makes a strong UI/UX portfolio, and why you shouldn't be nervous about not knowing your design passion during your college years.
SummaryWouldn't it be nice to do every day for our careers the same thing that brought us joy when we were kids?Keith Rich was able to do this by merging his creativity in the soccer field with his work in design and development to come up with solutions for people to use and enjoy throughout their day.With his combined love for soccer and design, he's created a unique career that allows him to be creative every day. He knows it's important for people to enjoy their work, and he wants to help others find the same joy in their careers.So check out this episode to learn more about design, development, design systems, OOUX, and why he uses “dev-ign” whenever he can.About the Guest:The "Midfielder" at Think Company, Keith Rich, is a versatile designer. His background in pharma advertising and service-oriented digital products, as well as his interdisciplinary skills, allow him to bridge gaps along the spectrum of design, but primarily between design and development. When prototyping new ideas, his mission is to create experiences and connections that enhance people's lives.A few things have remained constant in his life: his love of soccer, design, and curiosity about technology's evolution. His earliest memories of design are making soccer wallpapers as a part of an online group of designers worldwide. Who would have thought he'd be doing every day for his career that same thing that brought him joy as a kid?Over time that curiosity has led him to the world of front-end development and keeps him thinking about how things he designs representationally are technically built as a product for people to use. You'll understand why if he uses “dev-ign” in conversations.“To feel satisfied in my life, I strive to exhibit efficient simplicity, creative curiosity, and caring collaboration in how I communicate with people, view the world, and create work in it.”Connect with Keith Rich:Twitter: https://twitter.com/keith_richWebsite: http://www.keith-rich.com/LinkedIn: https://www.linkedin.com/in/keith-rich-83b88717/Think Company: https://www.thinkcompany.com/Timestamps(02:47) - Icebreaker: Which team is Keith on? Team Hoagie or Team Cheesesteak(03:12) - Icebreaker: What it takes to be on the same page on design and development with everybody without translation(05:34) - Icebreaker: His love of soccer, his favorite club, and the Canadian band that will play his entrance song for him(09:08) - How he blends design and creativity into solutions people can enjoy(09:45) - Getting into art and design through his love for soccer (12:04) - The kind of art that's not only be looked at: Designing his first website in high school (16:03) - How technology is evolving, how to deal with it, and how he got into the mindset of technology as always evolving (19:19) - His introduction to Object Oriented UX (OOUX) while in advertising and how it helped him after going over to Think Company(22:21) - Working as Think Company's principal designer and the one question you should ask yourself before choosing which aspect to focus on between craft and management (25:00) - The key to having a positive work relationship with developersResources:Learn more about the resources, podcasts, and community.
Keith Rich and Anthony Gallo join us from Think Company, a bespoke UX and software firm out of Philadelphia. Anthony, the "engineer" of Think Company, began his career in system administration. He took learning how things work "under the hood" to a new level when he later became a self-taught developer. Keith, the "midfielder" at Think Company, comes from Pharma advertising and is passionate about prototyping new ideas and bridging the gaps between design and development. In this episode of the podcast, Sophia chats with Keith and Anthony about how they discovered OOUX, how they use it at Think Company, and what it means to "dev-ign." LINKS: Don't miss hearing more from Keith and Anthony at the upcoming Object-Oriented UX Happy Hour on May 5, 2022 @ 6pm EST. Follow Keith on Twitter: @keith_rich Follow Anthony on Twitter: @_ant_g Read Think Company's explanation of OOUX on their blog: Part 1 and Part 2 And Think Company's article “What the Heck is a ‘Full Stack' Developer, Anyhow?” --- Support this podcast: https://anchor.fm/ooux/support
Josh Stewart is a UX Designer at Think Company, photographer, and creative problem solver. Listen for stories about art, empathy, growing up in a small town, and being true to yourself. Contact Guest: Josh Stewart Email: me@jshstwrt.com Website: www.jshstwrt.com Linkedin: https://www.linkedin.com/in/joshstewart0016/ Instagram: https://www.instagram.com/jsh.stwrt/ Contact Host: Emily Giordano Email: emily@greatdesignlead.com Website: www.greatdesignlead.com YouTube: https://www.youtube.com/channel/UCQfSnsyrx3kGp92-s0Jj91w LinkedIn: https://www.linkedin.com/in/emily-giordano/ Instagram: @greatdesignlead - https://www.instagram.com/greatdesignlead/ --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
In this episode, your host, Jeff Ford talks to Think Company's Russ Starke about digital products and platforms, long-term partnerships, design and development, and more.
In this episode we have special guest Carl White. We cover topics that range from user experience, process improvement, digital products, hiring creative talent, the coronavirus and much more. We wrap the episode up with quotes from Winston S. Churchill & Bruce Lee. Big thanks to the Producer: Gabe Rivera, beat by TeiMoney & Executive Producer Jimmylee Velez.
In our second episode, I connect with Danielle Traitz, Senior Design Lead at Think Company in Philadelphia. Danielle shares how her team uses a whiteboard to collaborate and how this process was transformed into the digital space. We also discuss how Think Company includes their clients as collaborators and why this is so important to their process.
David Dylan Thomas David Dylan Thomas can help you tame the unconscious biases that can undermine your design decision-making. These biases are strong. You may never conquer them all. But recognizing them and accounting for them in your content strategy and design work can mitigate the hazards they present. You need to be on your toes at every turn to account for these cognitive biases. They can affect the products and experiences you design, your collaborations with your team, and your own behavior. Dave's new book shows you how to deal with each of these challenges. Dave and I talked about: the importance of understanding how people make decisions and how much of that process is unconscious and irrational how his Cognitive Bias Podcast led to the insights that inform his book an example of using anonymized resumes to remove bias from hiring processes how to re-introduce friction into design processes to slow down your thinking so that you have chance to make less-biased decisions the importance of adopting design practices that check your biases - e.g., "Red Team, Blue Team" or speculative design the hazards of focusing on the positive outcomes of our design work and ignoring the many possible negatives outcome the story of Abraham Wald and how he brilliantly figured out where to put armor on warplanes, leading to insight about "survivorship bias" how cognitive biases manifest in general, in end-user designs, in internal design processes, and in your own personal behavior how the fear of loss is twice as powerful as the prospect of gain, illustrating the bias of "loss aversion" how the design of real-life and virtual spaces prime people for different behaviors the three key biases to consider when looking at your personal behavior: notational bias confirmation bias déformation professionnelle, the bias of seeing the world through the lens of your job Dave's Bio David Dylan Thomas, author of the book Design for Cognitive Bias from A Book Apart, serves as Content Strategy Advocate at Think Company and is the creator and host of the Cognitive Bias Podcast. He has developed digital strategies for major clients in entertainment, healthcare, publishing, finance, and retail. He has presented at TEDNYC, SXSW Interactive, Confab, LavaCon, UX Copenhagen, Artifact, IA Conference, Design and Content Conference, and the Wharton Web Conference on topics at the intersection of bias, design, and social justice. Follow Dave on the Web DavidDylanThomas.com Twitter Cognitive Bias Podcast Links Mentioned in the Podcast Design for Cognitive Bias book Design for Community, Derek Powazek Joyful: The Surprising Power of Ordinary Things to Create Extraordinary Happiness, Ingrid Fetell Lee Video Here's the video version of our conversation: https://youtu.be/KLEetglYvrc Podcast Intro Transcript We human beings like to think that we're rational creatures, carefully looking at an array of objective factors before we make a decision. In a professional setting like a content strategy or design practice, we may feel like we're at the pinnacle of this rationality. In fact, we're operating on auto-pilot about 95 percent of the time, making decisions based on biases that are hard-wired into our thinking. Dave Thomas can help you understand and tame these cognitive biases and make better design and business decisions. Interview Transcript Larry: Hi, everyone. Welcome to Episode Number 80 of the Content Strategy Insights Podcast. I'm really happy today to have with us Dave Thomas. Larry: David Dylan Thomas was with us two years ago, shortly after Confab 2018, where he and I talked. So welcome back, Dave, I'm excited to see your new book. It's called Design for Cognitive Bias. So tell us a little bit about the book, and what folks can expect from it. Dave: Sure. Well, first off, we're really happy to be back. I can't believe it's been two years.
David Dylan Thomas David Dylan Thomas can help you tame the unconscious biases that can undermine your design decision-making. These biases are strong. You may never conquer them all. But recognizing them and accounting for them in your content strategy and design work can mitigate the hazards they present. You need to be on your toes at every turn to account for these cognitive biases. They can affect the products and experiences you design, your collaborations with your team, and your own behavior. Dave's new book shows you how to deal with each of these challenges. Dave and I talked about: the importance of understanding how people make decisions and how much of that process is unconscious and irrational how his Cognitive Bias Podcast led to the insights that inform his book an example of using anonymized resumes to remove bias from hiring processes how to re-introduce friction into design processes to slow down your thinking so that you have chance to make less-biased decisions the importance of adopting design practices that check your biases - e.g., "Red Team, Blue Team" or speculative design the hazards of focusing on the positive outcomes of our design work and ignoring the many possible negatives outcome the story of Abraham Wald and how he brilliantly figured out where to put armor on warplanes, leading to insight about "survivorship bias" how cognitive biases manifest in general, in end-user designs, in internal design processes, and in your own personal behavior how the fear of loss is twice as powerful as the prospect of gain, illustrating the bias of "loss aversion" how the design of real-life and virtual spaces prime people for different behaviors the three key biases to consider when looking at your personal behavior: notational bias confirmation bias déformation professionnelle, the bias of seeing the world through the lens of your job Dave's Bio David Dylan Thomas, author of the book Design for Cognitive Bias from A Book Apart, serves as Content Strategy Advocate at Think Company and is the creator and host of the Cognitive Bias Podcast. He has developed digital strategies for major clients in entertainment, healthcare, publishing, finance, and retail. He has presented at TEDNYC, SXSW Interactive, Confab, LavaCon, UX Copenhagen, Artifact, IA Conference, Design and Content Conference, and the Wharton Web Conference on topics at the intersection of bias, design, and social justice. Follow Dave on the Web DavidDylanThomas.com Twitter Cognitive Bias Podcast Links Mentioned in the Podcast Design for Cognitive Bias book Design for Community, Derek Powazek Joyful: The Surprising Power of Ordinary Things to Create Extraordinary Happiness, Ingrid Fetell Lee Video Here’s the video version of our conversation: https://youtu.be/KLEetglYvrc Podcast Intro Transcript We human beings like to think that we're rational creatures, carefully looking at an array of objective factors before we make a decision. In a professional setting like a content strategy or design practice, we may feel like we're at the pinnacle of this rationality. In fact, we're operating on auto-pilot about 95 percent of the time, making decisions based on biases that are hard-wired into our thinking. Dave Thomas can help you understand and tame these cognitive biases and make better design and business decisions. Interview Transcript Larry: Hi, everyone. Welcome to Episode Number 80 of the Content Strategy Insights Podcast. I'm really happy today to have with us Dave Thomas. Larry: David Dylan Thomas was with us two years ago, shortly after Confab 2018, where he and I talked. So welcome back, Dave, I'm excited to see your new book. It's called Design for Cognitive Bias. So tell us a little bit about the book, and what folks can expect from it. Dave: Sure. Well, first off, we're really happy to be back. I can't believe it's been two years.
In this episode, digital experience expert Russ Starke shares why he focuses on providing his internal “thinkers” with detail and context in order to provide a better customer experience. Laura and Russ also explore the differences between manipulation and influence, the importance of providing leeway for failure, and Russ' story of how a late night company email taught him the value of communicative timing as well as the power of being open to feedback. Russ Starke, a 23 year design veteran, is CEO of Think Company—a service design and digital experience design and development firm based in Philadelphia. In addition to that, he serves on several boards focused on issues ranging from poverty and homelessness to social and economic justice. You can connect with Russ here: https://www.linkedin.com/in/russstarke/ https://www.linkedin.com/company/think-company https://twitter.com/thinkcompany https://www.thinkcompany.com/ To download the complete "Listening to Understand" conflict resolution worksheet, go to speakingtoinfluence.com/understand. To learn more about Dr. Laura Sicola and how mastering influence can impact your success go to https://www.speakingtoinfluence.com/quickstart and download the quick start guide for mastering the three C's of influence. You can connect with Laura in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/ YouTube: https://www.youtube.com/channel/UCWri2F_hhGQpMcD97DctJwA Facebook: Vocal Impact Productions Twitter: @Laura Sicola Twitch: https://www.twitch.tv/vocalimpactproductions Instagram: @VocalImpactProductions See omnystudio.com/listener for privacy information.
Mark is a serial startup founder and operator who is now an investor at Costanoa Ventures focusing on SaaS, fintech, future of work, and marketplaces. Prior to joining Costanoa, Mark was an operator, co-founding and serving as President of two companies, BabyCenter (sold to Johnson and Johnson) and Merced Systems (sold to NICE Systems). At Costanoa, Mark helped several portfolio companies as an Advisor and Board Member, and even became Interim CEO of Quizlet, a leading consumer learning tool.In this episode, we hear about Mark's experiences as a founder of two very different businesses - BabyCenter and Merced Systems. We also hear about how market conditions in the late '90s impacted the BabyCenter trajectory and how that experience has informed Mark's role as a board member and investor today.Furthermore, we address topics such as ideal board composition, the role of industry experience, what its like to be an interim CEO, and how to think about exits as a founder.If like Mark, you are interested in early stage business-oriented technologies and SaaS, fintech, and the future of work, you should absolutely follow him on Twitter @mselcow. For more information on his firm, follow @CostanoaVC or visit their website https://www.costanoavc.com/. For more podcasts on how to build better Boards, join us at www.boardsnetwork.com and follow us on Twitter @boardsnetwork.
…on making sense of the mess. Neha Agarwal is a designer, educator, and travel enthusiast passionate about design thinking, communication design, user experience, service leadership, and cultural exploration. She’s currently Design Lead at Think Company and prior to that, she was Associate Professor and Department Chair of Graphic Design at La Roche College. She also maintains a design practice and stays active in the professional design community through her involvement in AIGA. Neha sits down for a chat about the parallels between education and consulting, being an AIGA junkie, being comfortable without knowing and why every day should be a dance party.
In this episode Jay and Russ chat about the many levels of thinking and how although the letter "I" is in the word, "design," metaphorically, there is no "I" in "design." Mind-blowing, I know- but you have to listen to truly understand. Russ Starke is the CEO of Think Company, a service design and digital experience design and development firm based in Philadelphia, PA. Russ divides his time among organizational leadership and strategic oversight of delivery, marketing, operations and business development. We unpack the importance of core values, human understanding and thinking by design.
We talk with Dan Singer, Senior Experience Designer at Think Company, about a survey of Philadelphia designers talking about their salaries and both the biases it uncovers and the biases he had to avoid when helping to create it.
Today’s episode from Joe Pascavage, a talented and influential design lead at Think Company in Philadelphia, PA, covers a relevant - and often overlooked - topic: accessibility. Joe also touches on good ole' design systems. About the author: Joe Pascavage is a Sr Design Lead with Think Company, an experience design firm based in Philadelphia. He thrives on shaping design solutions with passionate people. As a leader in the industry, he has helped establish, manage, and strengthen many teams to deliver products they are proud of. Read more articles from Joe at https://medium.com/@joepascavage. Original posts: https://bit.ly/2Faoy5v https://bit.ly/2COFf5d Blog: https://blog.prototypr.io/ Categories: #designsystem #ux #ui #accessibility #process Follow Design Standup: LinkedIn Group: https://bit.ly/2RcyVYR Facebook: https://bit.ly/2PyzlrL Twitter: https://bit.ly/2QxsEvp Instagram: https://bit.ly/2Vmcdkv Share: Subscribe & listen ⭐️⭐️⭐️⭐️⭐️ Don't forget to rate & review the show! CC music courtesy of Freesound
Continuously ranked as one of the best places to work in our 11-county region, we chatted with Think Company’s Russ Starke about what makes his company not only successful, but why employees love working there. Russ sat down with Matt Cabrey, Executive Director of Select Greater Philadelphia, a council of the Chamber of Commerce for Greater Philadelphia, about how he focuses on his company’s core values while also attributing the success of his experience design firm to the talent of his workforce.
…on shifting the perspective of how things work. Mikey Ilagan is an Accessibility Specialist at Think Company, working full-time as part of the Comcast Accessibility Team. He's spent the past decade building digital experiences using a lifetime of passion for technology. Today, he uses a diverse background to work with product teams to ensure Xfinity's offerings are usable and well-designed for customers using assistive technology. He joins Ryan in the Indy Hall Studios for a conversation about what fascinates him about the way people interact with the internet, the misconceptions about accessibility and who’s doing it well. Plus, Ryan and Mikey do a deep dive on his Twitter feed.
Continuously ranked as one of the best places to work in our 11-county region, we chatted with Think Company’s Russ Starke about what makes his company not only successful, but why employees love working there. Russ sat down with Matt Cabrey, Executive Director of Select Greater Philadelphia, a council of the Chamber of Commerce for Greater Philadelphia, about how he focuses on his company’s core values while also attributing the success of his experience design firm to the talent of his workforce.
David Dylan Thomas David Dylan Thomas studies human behavior to develop better content strategies. His cognitive-bias hacks help you tame counter-productive thought processes to create less biased content experiences. David and I talked about: his evolution from filmmaker to content strategist the introduction of content strategy as a discipline at Think Company how awareness and knowledge of cognitive biases can inform content strategy the origins of his Cognitive Bias podcast cognitive biases that content strategists need to be on alert for: the framing effect, for example how insidious and persistent cognitive biases are: "Even when you're aware of a bias, you'll probably still do it." how to slow down your thinking to have a fighting chance at eliminating bias in your work how to apply the scientific process to design and content strategy how the "Red Team, Blue Team" method can identify problems with your content strategy, before you ship it the importance of evidence-based design the benefits of a good content strategy (internal process improvements, etc.) the percentage of UX work that is done for internal processes vs. for end users - about 50:50 in his experience the three rules of productive discourse and how they can improve your strategy work how content strategy hacks like the "eight-up exercise" can build genuine buy-in from collaborators an innovative resume-blinding process to remove bias from your hiring process David's Bio David Dylan Thomas has developed digital strategies for major clients in entertainment, healthcare, publishing, finance, and retail. He serves as Principal, Content Strategy at Think Company, helps organize Content Strategy Philly, and teaches content strategy for Girl Develop It Philly. The founder of Content Camp, he previously consulted at the Corzo Center for the Creative Economy and is the creator, director, and co-producer of Developing Philly, a web series about the rise of the Philadelphia tech community. He is the creator and host of the Cognitive Bias Podcast and has given standing-room-only presentations at TEDNYC, SXSW Interactive, and the Wharton Web Conference on content strategy and emerging content trends. Video Here's the video version of our conversation: https://youtu.be/ZtT62UBykXY Transcript Larry: Hi everyone. Welcome to episode number 27 of the content strategy interviews podcast. I'm really psyched today to have with us David Dylan Thomas. Dave is principal of content strategy at Think Company in Philadelphia. And I'll have Dave tell us a little bit more about his background. David: Sure. So, I got into content strategy in a very weird way, though I don't know that there's a normal way to get into content strategy, but the content part, I guess, came from being a film maker, going back to when I was in high school and just editing together movies with two VHS recorders. Very old school. And then around 2000, I started getting into distance education. Working for Johns Hopkins University's Center of Talent and Youth program. So, college level courses delivered on CD-ROM, no less, to junior high and high school kids who tested really well for writing. I kind of fell in love with the web then, because it could connect people from all over the world. Then the content strategy part really started when I got to Philadelphia and I was working as an online editor in chief at a publishing company. Basically, the online presence of four or five different print magazines and trying to figure out what is going to stay in print, how to move this stuff from print to web, what's going to be web exclusive. All of this strategizing around content. So even though my title wasn't content strategy, that was very much the activity I was engaged in. David: And that followed me through when I was in the non-profit world, at a foundation and helping out grantees with their content. But again,
David Dylan Thomas David Dylan Thomas studies human behavior to develop better content strategies. His cognitive-bias hacks help you tame counter-productive thought processes to create less biased content experiences. David and I talked about: his evolution from filmmaker to content strategist the introduction of content strategy as a discipline at Think Company how awareness and knowledge of cognitive biases can inform content strategy the origins of his Cognitive Bias podcast cognitive biases that content strategists need to be on alert for: the framing effect, for example how insidious and persistent cognitive biases are: "Even when you're aware of a bias, you'll probably still do it." how to slow down your thinking to have a fighting chance at eliminating bias in your work how to apply the scientific process to design and content strategy how the "Red Team, Blue Team" method can identify problems with your content strategy, before you ship it the importance of evidence-based design the benefits of a good content strategy (internal process improvements, etc.) the percentage of UX work that is done for internal processes vs. for end users - about 50:50 in his experience the three rules of productive discourse and how they can improve your strategy work how content strategy hacks like the "eight-up exercise" can build genuine buy-in from collaborators an innovative resume-blinding process to remove bias from your hiring process David's Bio David Dylan Thomas has developed digital strategies for major clients in entertainment, healthcare, publishing, finance, and retail. He serves as Principal, Content Strategy at Think Company, helps organize Content Strategy Philly, and teaches content strategy for Girl Develop It Philly. The founder of Content Camp, he previously consulted at the Corzo Center for the Creative Economy and is the creator, director, and co-producer of Developing Philly, a web series about the rise of the Philadelphia tech community. He is the creator and host of the Cognitive Bias Podcast and has given standing-room-only presentations at TEDNYC, SXSW Interactive, and the Wharton Web Conference on content strategy and emerging content trends. Video Here's the video version of our conversation: https://youtu.be/ZtT62UBykXY Transcript Larry: Hi everyone. Welcome to episode number 27 of the content strategy interviews podcast. I'm really psyched today to have with us David Dylan Thomas. Dave is principal of content strategy at Think Company in Philadelphia. And I'll have Dave tell us a little bit more about his background. David: Sure. So, I got into content strategy in a very weird way, though I don't know that there's a normal way to get into content strategy, but the content part, I guess, came from being a film maker, going back to when I was in high school and just editing together movies with two VHS recorders. Very old school. And then around 2000, I started getting into distance education. Working for Johns Hopkins University's Center of Talent and Youth program. So, college level courses delivered on CD-ROM, no less, to junior high and high school kids who tested really well for writing. I kind of fell in love with the web then, because it could connect people from all over the world. Then the content strategy part really started when I got to Philadelphia and I was working as an online editor in chief at a publishing company. Basically, the online presence of four or five different print magazines and trying to figure out what is going to stay in print, how to move this stuff from print to web, what's going to be web exclusive. All of this strategizing around content. So even though my title wasn't content strategy, that was very much the activity I was engaged in. David: And that followed me through when I was in the non-profit world, at a foundation and helping out grantees with their content. But again,
The second in our special edition series of Tech for Good Live podcasts, recorded from UX Copenhagen. (@uxcopenhagen) It’s a two day conference on ethical design and we’re here, bringing you three podcasts looking across a range of topics: Accessibility, dark patterns and design ethics. In this podcast, we talk about the ethics of selling to people and dark patterns. With tech for good live regulars: Ben White - Head of Delivery at pro-social digital agency, Reason Digital (@benwhiteba / @reasondigital) Rebecca Rae-Evans - Looking after digital ethics at The Federation (@rebeccawho / @federationmcr) Special Guests: Martin Ibsen - Digital director of design-people ( @MartinIbsen ) David Dylan Thomas - Creator and host of the Cognitive Bias Podcast and a senior experience designer at Think Company (@movie_pundit )