Podcasts about track business analytics

WWT integrates Splunk in enterprise architectures for our joint customers. Rick Pina from WWT is going to describe how Splunk, when part of a larger architecture, is providing true mission and operational outcomes. Speaker(s) Rick Pina, WWT Slides PDF link - https://conf.splunk.com/files/2019/slides/BAS2765.pdf?podcast=1577146238 Product: Splunk Enterprise, Splunk Enterprise Security, Phantom Track: Business Analytics Level: Good for all skill levels

Human trafficking is one of the most egregious and lucrative crimes of modern society. Traffickers use both lawful and illicit infrastructure to conduct business, making it difficult for defenders to identify trafficking on their services.In our next innovative leap, Global Emancipation Network partnered with Splunk4Good and Accenture to develop the world’s first trafficking content classifier. We are using a Splunk powered data & analytics platform tocreate a risk scoring engine that assigns values to indicators and patterns and provides action options on flagged results to allow better decision-making for law enforcement, government, and private sector users. Learn how Splunk can turn data into robust classifiers to help save lives. Speaker(s) Sherrie Caltagirone, Executive Director, Global Emancipation Network Monark Vyas, Digital Strategy Senior Manager, Accenture Slides PDF link - https://conf.splunk.com/files/2019/slides/BAS2793.pdf?podcast=1577146223 Product: Splunk Enterprise Track: Business Analytics Level: Good for all skill levels

Why should running a business feel any different than throwing a party? To demonstrate how Splunk can be used to monitor and manage business operations, the DATA Mavericks team at Acceleris has iteratively perfected its Party Dashboard. It started out as a gimmick at the inauguration party of the company's new headquarters, but now the Party Dashboard demonstrates how Splunk’s dashboarding helps any team get real-time visibility into any operation. Join this session to learn why they chose the relevant metrics, how they collected and fed the data to Splunk, and what meaningful insights were generated as a fun introductory example of using Splunk to get visibility into your business operations. Speaker(s) OJ Stapleton, Data / Tech Master, Data Mavericks by Acceleris Martin Gerber, Crunching Master, Acceleris AG Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1623.pdf?podcast=1577146197 Product: Splunk Enterprise, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: Business Analytics Level: Good for all skill levels

“Our IT-powered business processes are too slow.” Does this sound familiar? If so, that is usually the perfect starting point to dig in and start improving them. Unfortunately, specific data that could help with that effort are not available – normally. In this session we will show you how we at Arvato Supply Chain Solutions got the data we needed and used it to improve the collaboration between IT and business. You will learn how we connected different IT systems such as SAP and conveyor line to Splunk Cloud, and how this helped us to analyze business processes with IT Service Intelligence (ITSI). And, as the icing on the cake, we give you a sneak peak of the machine learning algorithm we implemented to continuously improve our business processes. Speaker(s) Ralf Walkenhorst, ITOA Specialist, Splunk Holger Diekhoff, Manager Operational Intelligence, Arvato Supply Chain Solutions Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1512.pdf?podcast=1577146197 Product: Splunk Cloud, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: Business Analytics Level: Beginner

Students, faculty and staff increasingly rely on technology for all aspects of campus activity. Universities must learn how to capture campus-wide data and transform it into value for everyone’s benefit. Clemson University will describe how they use data insights to deliver on student experience in a secure and connected setting. Clemson analyzed data from their Learning Management System (Canvas) using Splunk, so student and instructor activity is available in near real time which offers valuable feedback to the University. Learn how they drove additional speed and efficiency into other campus areas providing greater visibility of issues that consumed time and resources. Customer Support, IT security, and IT operations have also leveraged the Splunk platform to significantly expand and improve Clemson’s ability to make impactful decisions. We’ll share more details about these use cases so reserve your seat now for insights of your own! Speaker(s) Nitin Madhok, Executive Director Business Intelligence & Advanced Data Analytics, Clemson University Matt Portnoy, Senior Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA2766.pdf?podcast=1577146197 Product: Splunk Enterprise Track: Business Analytics Level: Good for all skill levels

Attendees will see how Splunk Enterprise and Splunk Business Flow are used to monitor the order fulfilment process within an automated warehouse in real time. You also will see how proactive alerts inform the warehouse that a Key Performance Indicator (KPI) is under performing. Then, using process mining to investigate, find the root cause to solve issues before they become problems. This presentation will initially describe the workings of an automated warehouse and the data generated. It then will cover the process of ingesting this data into Splunk and configuring Splunk Business Flow to monitor processes and KPIs. Finally, the session will review the benefits to TGW and its customers from deploying Splunk Enterprise and Splunk Business Flow. Come to the session to see how the monitoring, alerting, and process mining functionality in Splunk Enterprise and Splunk Business Flow provides a deep insight into what is happening inside an automated warehouse. Speaker(s) Jamie Frost, Business Improvement Analyst, TGW Limited Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1593.pdf?podcast=1577146197 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Beginner

Eager to get started with Splunk Business Flow? Splunk Business Flow is Splunk’s process mining solution for interactively exploring business processes to drive operational efficiencies. In this session, learn all the key concepts and terminology in Splunk Business Flow. You also will get a walkthrough of the major capabilities of Splunk Business Flow that will allow you to view a process flow, understand some basic metrics, explore and filter with attributes, and then dig into specific cases to diagnose potential anomalies. Speaker(s) Brian Hoover, Sales Specialist, Business Analytics, Splunk Charles Adriaenssens, EMEA Specialist Lead Business Analytics, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1966.pdf?podcast=1577146197 Product: Splunk Enterprise Track: Business Analytics Level: Good for all skill levels

Business operations and process improvement teams have relied on Splunk for analyzing their business processes.  Earlier this year, Splunk launched Business Flow as a new solution for interactive discovery and investigation of any business process.  In this session, hear and see all of Splunk's latest innovations for business operations and process improvement professionals. Speaker(s) Lizzy Li, Product Manager, Business Flow, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1188.pdf?podcast=1577146197 Product: Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

Managing container deployment is the new thing for IT and Splunk is making it easier to monitor your container deployment processes. In this theater session, see how Splunk Business Flow combined with Splunk Connect for Kubernetes can help IT administrators get immediate visibility into Kubernetes deployments to spot delays and failures. Speaker(s) Tom Martin, Staff Practitioner, Splunk Matt Modestino, ITOA Practitioner, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1529.pdf?podcast=1577146197 Product: Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

The sophisticated environment of a modern manufacturing plant demands that workers and management constantly synthesize data sources from different systems to optimize use of raw materials, work in process levels, and track inventory. This session will show how Splunk software can be used to collect, analyze, and report this information in real time to drive continuous improvement and business metrics. Speaker(s) Coty Pastene, DevOps Engineer, Shaw Industries Logan Templeton, Senior Technical Process Engineer, Shaw Industries Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1920.pdf?podcast=1577146198 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Beginner

Business operations teams have relied on Splunk for operational intelligence, helping them to discover bottlenecks, fallout, and other issues in order to deliver more efficient business processes and customer experiences with higher conversions. In this session, learn about Splunk's latest innovations for business operations professionals. Speaker(s) Faya Peng, Senior Director, Product Management, Splunk Lizzy Li, Product Manager, Business Flow, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA2130.pdf?podcast=1577146198 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

In this session we will show you how Splunk customers around the world are using Splunk in creative ways to solve a range of challenges, from Trading Strategies to Market Abuse, and from Customer On-boarding to Customer Churn. There are no limits to what Splunk can be used for, and this session will help you get new ideas for how to deploy Splunk in your business. Speaker(s) Duncan Ash, AVP Global Financial Services, Splunk Haider Al-Seaidy, Financial Services Industry Specialist, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1321.pdf?podcast=1577146223 Product: Splunk Enterprise, Splunk Enterprise Security, Splunk Machine Learning Toolkit Track: Business Analytics Level: Good for all skill levels

AI and automation are fueling a new norm of digital disruption and breeding new forms of competition. To stay ahead, businesses must continuously innovate with speed and agility like never before. Learn how major companies are using Splunk powered intelligent warehouses with machine learning led inventory optimization, end to end supply chain visibility and chatbot integrations to create unprecedented business outcomes. Check out the secrets of “Rotation Masters” and how they are using AI to do things differently and drive double-digit growth. Speaker(s) John Matchette, Managing Director, Accenture Slides PDF link - https://conf.splunk.com/files/2019/slides/BAS2794.pdf?podcast=1577146223 Product: Splunk Enterprise Track: Business Analytics Level: Good for all skill levels

Data is disrupting every industry, and tapping into dark data with applied intelligence is empowering businesses & communities to make real world impact. From enhanced consumer experiences to intelligent enterprises, the use of digital technologies powered by analytics and artifical intelligence are creating new business avenues. Learn how amanufacturing giants are using AI powered digital twins to improve their product journey from design to maintenance. Leveraging Splunk to create smart, connected products, platforms and business models that live both physically and digitally. Speaker(s) Arnab Chakraborty, Managing Director, Applied Intelligence – US West, Accenture Slides PDF link - https://conf.splunk.com/files/2019/slides/BAS2795.pdf?podcast=1577146223 Product: Splunk Enterprise Track: Business Analytics Level: Good for all skill levels

At a major UK retail organization, we developed so many great dashboards over the years for every conceivable business area. This once sufficed, but it fuelled greater expectation in an ever harsher trading environment. Enter Peak Trade periods and the need for outcome-centered visibility across the order fulfillment process "just got real".Could Splunk Business Flow help us to uncover the actual flow, given the teams who built it are long disbanded? Could we talk "flow" when support teams align to "steps"?  What we found was data that cannot agree what an Order is. Processes which tackle different aspects of an order, sometimes in parallel or batch. Processes which fork and then merge later on. Processes which go into planned deep-freeze for days or weeks before reawakening. Data formats which are hostile. The list goes on.We take you through the thought process, share mistakes and learnings, and outline considerations/techniques to help you win in the arena of real-world data. Speaker(s) Paul Adams, Octamis Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1428.pdf?podcast=1577146223 Product: Splunk Business Flow Track: Business Analytics Level: Intermediate

Do you want to monitor call-center employee performance in Splunk? We all know Splunk does a great job with web logs and IoT devices, but could it be used to provide a meaningful Scorecard for 3000+ employees and their management? We think it can, and we would like to share our successful implementation of a Splunk Employee Metrics Dashboard. Some of the concepts include: data preparation, summary indexes, tokens, custom CSS and JavaScript, drilldowns to the details, security, and more! Speaker(s) Jeremy Lemley, Lead Operations Analyst, CenturyLink Russ White, Operations Analyst II, CenturyLink Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1959.pdf?podcast=1577146223 Product: Splunk Enterprise Track: Business Analytics Level: Advanced

Splunk and ITSI are already loved by IT Operations and Application Support teams - but can you help your Business Operations teams love them too?Splunk’s unique approach to AIOps and monitoring empowers every organization in your enterprise – from IT to Apps to Business – to utilise the same data for multiple use cases and user communities.  Through this session, you’ll learn how to implement a logging framework that delivers across multiple channels.  Key concepts will include ingesting AWS data, ITSI KPI base searches, entity filtering, and APM techniques.  Join this session to learn how to extend your Splunk usage with business KPIs and perform sales journey analytics to grow your list of stakeholders. Speaker(s) Stuart Robertson, Consulting Director, iDelta Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1868.pdf?podcast=1577146224 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: Business Analytics Level: Intermediate

WWT integrates Splunk in enterprise architectures for our joint customers. Rick Pina from WWT is going to describe how Splunk, when part of a larger architecture, is providing true mission and operational outcomes. Speaker(s) Rick Pina, WWT Slides PDF link - https://conf.splunk.com/files/2019/slides/BAS2765.pdf?podcast=1577146197 Product: Splunk Enterprise, Splunk Enterprise Security, Phantom Track: Business Analytics Level: Good for all skill levels

Eager to get started with Splunk Business Flow? Splunk Business Flow is Splunk’s process mining solution for interactively exploring business processes to drive operational efficiencies. In this session, learn all the key concepts and terminology in Splunk Business Flow. You also will get a walkthrough of the major capabilities of Splunk Business Flow that will allow you to view a process flow, understand some basic metrics, explore and filter with attributes, and then dig into specific cases to diagnose potential anomalies. Speaker(s) Brian Hoover, Sales Specialist, Business Analytics, Splunk Charles Adriaenssens, EMEA Specialist Lead Business Analytics, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1966.pdf?podcast=1577146225 Product: Splunk Enterprise Track: Business Analytics Level: Good for all skill levels

Why should running a business feel any different than throwing a party? To demonstrate how Splunk can be used to monitor and manage business operations, the DATA Mavericks team at Acceleris has iteratively perfected its Party Dashboard. It started out as a gimmick at the inauguration party of the company's new headquarters, but now the Party Dashboard demonstrates how Splunk’s dashboarding helps any team get real-time visibility into any operation. Join this session to learn why they chose the relevant metrics, how they collected and fed the data to Splunk, and what meaningful insights were generated as a fun introductory example of using Splunk to get visibility into your business operations. Speaker(s) OJ Stapleton, Data / Tech Master, Data Mavericks by Acceleris Martin Gerber, Crunching Master, Acceleris AG Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1623.pdf?podcast=1577146258 Product: Splunk Enterprise, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: Business Analytics Level: Good for all skill levels

In this session we will show you how Splunk customers around the world are using Splunk in creative ways to solve a range of challenges, from Trading Strategies to Market Abuse, and from Customer On-boarding to Customer Churn. There are no limits to what Splunk can be used for, and this session will help you get new ideas for how to deploy Splunk in your business. Speaker(s) Duncan Ash, AVP Global Financial Services, Splunk Haider Al-Seaidy, Financial Services Industry Specialist, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1321.pdf?podcast=1577146256 Product: Splunk Enterprise, Splunk Enterprise Security, Splunk Machine Learning Toolkit Track: Business Analytics Level: Good for all skill levels

Business operations teams have relied on Splunk for operational intelligence, helping them to discover bottlenecks, fallout, and other issues in order to deliver more efficient business processes and customer experiences with higher conversions. In this session, learn about Splunk's latest innovations for business operations professionals. Speaker(s) Faya Peng, Senior Director, Product Management, Splunk Lizzy Li, Product Manager, Business Flow, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA2130.pdf?podcast=1577146226 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

The sophisticated environment of a modern manufacturing plant demands that workers and management constantly synthesize data sources from different systems to optimize use of raw materials, work in process levels, and track inventory. This session will show how Splunk software can be used to collect, analyze, and report this information in real time to drive continuous improvement and business metrics. Speaker(s) Coty Pastene, DevOps Engineer, Shaw Industries Logan Templeton, Senior Technical Process Engineer, Shaw Industries Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1920.pdf?podcast=1577146225 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Beginner

Managing container deployment is the new thing for IT and Splunk is making it easier to monitor your container deployment processes. In this theater session, see how Splunk Business Flow combined with Splunk Connect for Kubernetes can help IT administrators get immediate visibility into Kubernetes deployments to spot delays and failures. Speaker(s) Tom Martin, Staff Practitioner, Splunk Matt Modestino, ITOA Practitioner, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1529.pdf?podcast=1577146225 Product: Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

Business operations and process improvement teams have relied on Splunk for analyzing their business processes.  Earlier this year, Splunk launched Business Flow as a new solution for interactive discovery and investigation of any business process.  In this session, hear and see all of Splunk's latest innovations for business operations and process improvement professionals. Speaker(s) Lizzy Li, Product Manager, Business Flow, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1188.pdf?podcast=1577146225 Product: Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

Attendees will see how Splunk Enterprise and Splunk Business Flow are used to monitor the order fulfilment process within an automated warehouse in real time. You also will see how proactive alerts inform the warehouse that a Key Performance Indicator (KPI) is under performing. Then, using process mining to investigate, find the root cause to solve issues before they become problems. This presentation will initially describe the workings of an automated warehouse and the data generated. It then will cover the process of ingesting this data into Splunk and configuring Splunk Business Flow to monitor processes and KPIs. Finally, the session will review the benefits to TGW and its customers from deploying Splunk Enterprise and Splunk Business Flow. Come to the session to see how the monitoring, alerting, and process mining functionality in Splunk Enterprise and Splunk Business Flow provides a deep insight into what is happening inside an automated warehouse. Speaker(s) Jamie Frost, Business Improvement Analyst, TGW Limited Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1593.pdf?podcast=1577146225 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Beginner

As organizations look to extend Splunk to new datasets for business process insights, it is crucial to have the right data to work with. However Splunk teams can get stuck demonstrating the value of new solutions without having data available. Some very intelligent approaches to data sampling, data preparation, and query optimization can dramatically accelerate your ability to create value from more data.  In this session, you will learn some of these techniques so you can quickly make a business case and demonstrate the value for Splunk Business Flow in your organization. Speaker(s) Martin Senebald, COCUS AG Dirk Beerbohm, Senior Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1130.pdf?podcast=1577146224 Product: Splunk Enterprise, Splunk Cloud, Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

Students, faculty and staff increasingly rely on technology for all aspects of campus activity. Universities must learn how to capture campus-wide data and transform it into value for everyone’s benefit. Clemson University will describe how they use data insights to deliver on student experience in a secure and connected setting. Clemson analyzed data from their Learning Management System (Canvas) using Splunk, so student and instructor activity is available in near real time which offers valuable feedback to the University. Learn how they drove additional speed and efficiency into other campus areas providing greater visibility of issues that consumed time and resources. Customer Support, IT security, and IT operations have also leveraged the Splunk platform to significantly expand and improve Clemson’s ability to make impactful decisions. We’ll share more details about these use cases so reserve your seat now for insights of your own! Speaker(s) Nitin Madhok, Executive Director Business Intelligence & Advanced Data Analytics, Clemson University Matt Portnoy, Senior Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA2766.pdf?podcast=1577146224 Product: Splunk Enterprise Track: Business Analytics Level: Good for all skill levels

“Our IT-powered business processes are too slow.” Does this sound familiar? If so, that is usually the perfect starting point to dig in and start improving them. Unfortunately, specific data that could help with that effort are not available – normally. In this session we will show you how we at Arvato Supply Chain Solutions got the data we needed and used it to improve the collaboration between IT and business. You will learn how we connected different IT systems such as SAP and conveyor line to Splunk Cloud, and how this helped us to analyze business processes with IT Service Intelligence (ITSI). And, as the icing on the cake, we give you a sneak peak of the machine learning algorithm we implemented to continuously improve our business processes. Speaker(s) Ralf Walkenhorst, ITOA Specialist, Splunk Holger Diekhoff, Manager Operational Intelligence, Arvato Supply Chain Solutions Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1512.pdf?podcast=1577146224 Product: Splunk Cloud, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: Business Analytics Level: Beginner

Why should running a business feel any different than throwing a party? To demonstrate how Splunk can be used to monitor and manage business operations, the DATA Mavericks team at Acceleris has iteratively perfected its Party Dashboard. It started out as a gimmick at the inauguration party of the company's new headquarters, but now the Party Dashboard demonstrates how Splunk’s dashboarding helps any team get real-time visibility into any operation. Join this session to learn why they chose the relevant metrics, how they collected and fed the data to Splunk, and what meaningful insights were generated as a fun introductory example of using Splunk to get visibility into your business operations. Speaker(s) OJ Stapleton, Data / Tech Master, Data Mavericks by Acceleris Martin Gerber, Crunching Master, Acceleris AG Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1623.pdf?podcast=1577146224 Product: Splunk Enterprise, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: Business Analytics Level: Good for all skill levels

A large healthcare provider can process thousands of medical claims per day and millions of claims per month. The claims process involves multiple steps and many moving parts and can take weeks to complete. With the use of Splunk, a healthcare customer has been able to increase its visibility and insights into the medical claims process. The result is time savings in the claims process, improved customer experience, and increased productivity. Learn how a healthcare customer is leveraging Splunk to perform near real-time and historical analysis to continuously improve the claims process. Speaker(s) Nate Kwong, Staff Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1204.pdf?podcast=1577146224 Product: Splunk Enterprise Track: Business Analytics Level: Good for all skill levels

WWT integrates Splunk in enterprise architectures for our joint customers. Rick Pina from WWT is going to describe how Splunk, when part of a larger architecture, is providing true mission and operational outcomes. Speaker(s) Rick Pina, WWT Slides PDF link - https://conf.splunk.com/files/2019/slides/BAS2765.pdf?podcast=1577146224 Product: Splunk Enterprise, Splunk Enterprise Security, Phantom Track: Business Analytics Level: Good for all skill levels

As one of the largest transportation providers in the world, Deutsche Bahn is eager to understand the customer experience of its passengers interacting with its agents. Driving greater sales requires highly efficient engagement with call center agents. However, efficiencies can be hard to understand and measure with so many call center interactions. DB Systel Gmbh, the IT services arm of Deutsche Bahn, uses Splunk Business Flow to quickly map thousands of customer experiences to understand opportunities for improving efficiencies. In this session, learn how Deutsche Bahn is able to operate a more efficient call center and drive greater passenger sales using the fast and flexible insights of Splunk Business Flow. Speaker(s) Ilario Angilletta, Consultant, Deutsche Bahn Oliver Kempf, Founder & Product Owner Process Mining, Deutsche Bahn Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1191.pdf?podcast=1577146224 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Beginner

A large healthcare provider can process thousands of medical claims per day and millions of claims per month. The claims process involves multiple steps and many moving parts and can take weeks to complete. With the use of Splunk, a healthcare customer has been able to increase its visibility and insights into the medical claims process. The result is time savings in the claims process, improved customer experience, and increased productivity. Learn how a healthcare customer is leveraging Splunk to perform near real-time and historical analysis to continuously improve the claims process. Speaker(s) Nate Kwong, Staff Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1204.pdf?podcast=1577146197 Product: Splunk Enterprise Track: Business Analytics Level: Good for all skill levels

As one of the largest transportation providers in the world, Deutsche Bahn is eager to understand the customer experience of its passengers interacting with its agents. Driving greater sales requires highly efficient engagement with call center agents. However, efficiencies can be hard to understand and measure with so many call center interactions. DB Systel Gmbh, the IT services arm of Deutsche Bahn, uses Splunk Business Flow to quickly map thousands of customer experiences to understand opportunities for improving efficiencies. In this session, learn how Deutsche Bahn is able to operate a more efficient call center and drive greater passenger sales using the fast and flexible insights of Splunk Business Flow. Speaker(s) Ilario Angilletta, Consultant, Deutsche Bahn Oliver Kempf, Founder & Product Owner Process Mining, Deutsche Bahn Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1191.pdf?podcast=1577146196 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Beginner

Splunk and ITSI are already loved by IT Operations and Application Support teams - but can you help your Business Operations teams love them too?Splunk’s unique approach to AIOps and monitoring empowers every organization in your enterprise – from IT to Apps to Business – to utilise the same data for multiple use cases and user communities.  Through this session, you’ll learn how to implement a logging framework that delivers across multiple channels.  Key concepts will include ingesting AWS data, ITSI KPI base searches, entity filtering, and APM techniques.  Join this session to learn how to extend your Splunk usage with business KPIs and perform sales journey analytics to grow your list of stakeholders. Speaker(s) Stuart Robertson, Consulting Director, iDelta Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1868.pdf?podcast=1577146242 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: Business Analytics Level: Intermediate

As organizations look to extend Splunk to new datasets for business process insights, it is crucial to have the right data to work with. However Splunk teams can get stuck demonstrating the value of new solutions without having data available. Some very intelligent approaches to data sampling, data preparation, and query optimization can dramatically accelerate your ability to create value from more data.  In this session, you will learn some of these techniques so you can quickly make a business case and demonstrate the value for Splunk Business Flow in your organization. Speaker(s) Martin Senebald, COCUS AG Dirk Beerbohm, Senior Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1130.pdf?podcast=1577146252 Product: Splunk Enterprise, Splunk Cloud, Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

Why should running a business feel any different than throwing a party? To demonstrate how Splunk can be used to monitor and manage business operations, the DATA Mavericks team at Acceleris has iteratively perfected its Party Dashboard. It started out as a gimmick at the inauguration party of the company's new headquarters, but now the Party Dashboard demonstrates how Splunk’s dashboarding helps any team get real-time visibility into any operation. Join this session to learn why they chose the relevant metrics, how they collected and fed the data to Splunk, and what meaningful insights were generated as a fun introductory example of using Splunk to get visibility into your business operations. Speaker(s) OJ Stapleton, Data / Tech Master, Data Mavericks by Acceleris Martin Gerber, Crunching Master, Acceleris AG Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1623.pdf?podcast=1577146243 Product: Splunk Enterprise, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: Business Analytics Level: Good for all skill levels

“Our IT-powered business processes are too slow.” Does this sound familiar? If so, that is usually the perfect starting point to dig in and start improving them. Unfortunately, specific data that could help with that effort are not available – normally. In this session we will show you how we at Arvato Supply Chain Solutions got the data we needed and used it to improve the collaboration between IT and business. You will learn how we connected different IT systems such as SAP and conveyor line to Splunk Cloud, and how this helped us to analyze business processes with IT Service Intelligence (ITSI). And, as the icing on the cake, we give you a sneak peak of the machine learning algorithm we implemented to continuously improve our business processes. Speaker(s) Ralf Walkenhorst, ITOA Specialist, Splunk Holger Diekhoff, Manager Operational Intelligence, Arvato Supply Chain Solutions Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1512.pdf?podcast=1577146243 Product: Splunk Cloud, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: Business Analytics Level: Beginner

In this session we will show you how Splunk customers around the world are using Splunk in creative ways to solve a range of challenges, from Trading Strategies to Market Abuse, and from Customer On-boarding to Customer Churn. There are no limits to what Splunk can be used for, and this session will help you get new ideas for how to deploy Splunk in your business. Speaker(s) Duncan Ash, AVP Global Financial Services, Splunk Haider Al-Seaidy, Financial Services Industry Specialist, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1321.pdf?podcast=1577146228 Product: Splunk Enterprise, Splunk Enterprise Security, Splunk Machine Learning Toolkit Track: Business Analytics Level: Good for all skill levels

Splunk and ITSI are already loved by IT Operations and Application Support teams - but can you help your Business Operations teams love them too?Splunk’s unique approach to AIOps and monitoring empowers every organization in your enterprise – from IT to Apps to Business – to utilise the same data for multiple use cases and user communities.  Through this session, you’ll learn how to implement a logging framework that delivers across multiple channels.  Key concepts will include ingesting AWS data, ITSI KPI base searches, entity filtering, and APM techniques.  Join this session to learn how to extend your Splunk usage with business KPIs and perform sales journey analytics to grow your list of stakeholders. Speaker(s) Stuart Robertson, Consulting Director, iDelta Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1868.pdf?podcast=1577146228 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: Business Analytics Level: Intermediate

As organizations look to extend Splunk to new datasets for business process insights, it is crucial to have the right data to work with. However Splunk teams can get stuck demonstrating the value of new solutions without having data available. Some very intelligent approaches to data sampling, data preparation, and query optimization can dramatically accelerate your ability to create value from more data.  In this session, you will learn some of these techniques so you can quickly make a business case and demonstrate the value for Splunk Business Flow in your organization. Speaker(s) Martin Senebald, COCUS AG Dirk Beerbohm, Senior Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1130.pdf?podcast=1577146228 Product: Splunk Enterprise, Splunk Cloud, Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

As one of the largest transportation providers in the world, Deutsche Bahn is eager to understand the customer experience of its passengers interacting with its agents. Driving greater sales requires highly efficient engagement with call center agents. However, efficiencies can be hard to understand and measure with so many call center interactions. DB Systel Gmbh, the IT services arm of Deutsche Bahn, uses Splunk Business Flow to quickly map thousands of customer experiences to understand opportunities for improving efficiencies. In this session, learn how Deutsche Bahn is able to operate a more efficient call center and drive greater passenger sales using the fast and flexible insights of Splunk Business Flow. Speaker(s) Ilario Angilletta, Consultant, Deutsche Bahn Oliver Kempf, Founder & Product Owner Process Mining, Deutsche Bahn Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1191.pdf?podcast=1577146229 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Beginner

WWT integrates Splunk in enterprise architectures for our joint customers. Rick Pina from WWT is going to describe how Splunk, when part of a larger architecture, is providing true mission and operational outcomes. Speaker(s) Rick Pina, WWT Slides PDF link - https://conf.splunk.com/files/2019/slides/BAS2765.pdf?podcast=1577146229 Product: Splunk Enterprise, Splunk Enterprise Security, Phantom Track: Business Analytics Level: Good for all skill levels

Why should running a business feel any different than throwing a party? To demonstrate how Splunk can be used to monitor and manage business operations, the DATA Mavericks team at Acceleris has iteratively perfected its Party Dashboard. It started out as a gimmick at the inauguration party of the company's new headquarters, but now the Party Dashboard demonstrates how Splunk’s dashboarding helps any team get real-time visibility into any operation. Join this session to learn why they chose the relevant metrics, how they collected and fed the data to Splunk, and what meaningful insights were generated as a fun introductory example of using Splunk to get visibility into your business operations. Speaker(s) OJ Stapleton, Data / Tech Master, Data Mavericks by Acceleris Martin Gerber, Crunching Master, Acceleris AG Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1623.pdf?podcast=1577146229 Product: Splunk Enterprise, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: Business Analytics Level: Good for all skill levels

Attendees will see how Splunk Enterprise and Splunk Business Flow are used to monitor the order fulfilment process within an automated warehouse in real time. You also will see how proactive alerts inform the warehouse that a Key Performance Indicator (KPI) is under performing. Then, using process mining to investigate, find the root cause to solve issues before they become problems. This presentation will initially describe the workings of an automated warehouse and the data generated. It then will cover the process of ingesting this data into Splunk and configuring Splunk Business Flow to monitor processes and KPIs. Finally, the session will review the benefits to TGW and its customers from deploying Splunk Enterprise and Splunk Business Flow. Come to the session to see how the monitoring, alerting, and process mining functionality in Splunk Enterprise and Splunk Business Flow provides a deep insight into what is happening inside an automated warehouse. Speaker(s) Jamie Frost, Business Improvement Analyst, TGW Limited Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1593.pdf?podcast=1577146229 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Beginner

The sophisticated environment of a modern manufacturing plant demands that workers and management constantly synthesize data sources from different systems to optimize use of raw materials, work in process levels, and track inventory. This session will show how Splunk software can be used to collect, analyze, and report this information in real time to drive continuous improvement and business metrics. Speaker(s) Coty Pastene, DevOps Engineer, Shaw Industries Logan Templeton, Senior Technical Process Engineer, Shaw Industries Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1920.pdf?podcast=1577146230 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Beginner

Business operations teams have relied on Splunk for operational intelligence, helping them to discover bottlenecks, fallout, and other issues in order to deliver more efficient business processes and customer experiences with higher conversions. In this session, learn about Splunk's latest innovations for business operations professionals. Speaker(s) Faya Peng, Senior Director, Product Management, Splunk Lizzy Li, Product Manager, Business Flow, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA2130.pdf?podcast=1577146230 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

In this session we will show you how Splunk customers around the world are using Splunk in creative ways to solve a range of challenges, from Trading Strategies to Market Abuse, and from Customer On-boarding to Customer Churn. There are no limits to what Splunk can be used for, and this session will help you get new ideas for how to deploy Splunk in your business. Speaker(s) Duncan Ash, AVP Global Financial Services, Splunk Haider Al-Seaidy, Financial Services Industry Specialist, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1321.pdf?podcast=1577146232 Product: Splunk Enterprise, Splunk Enterprise Security, Splunk Machine Learning Toolkit Track: Business Analytics Level: Good for all skill levels

WWT integrates Splunk in enterprise architectures for our joint customers. Rick Pina from WWT is going to describe how Splunk, when part of a larger architecture, is providing true mission and operational outcomes. Speaker(s) Rick Pina, WWT Slides PDF link - https://conf.splunk.com/files/2019/slides/BAS2765.pdf?podcast=1577146234 Product: Splunk Enterprise, Splunk Enterprise Security, Phantom Track: Business Analytics Level: Good for all skill levels

Splunk and ITSI are already loved by IT Operations and Application Support teams - but can you help your Business Operations teams love them too?Splunk’s unique approach to AIOps and monitoring empowers every organization in your enterprise – from IT to Apps to Business – to utilise the same data for multiple use cases and user communities.  Through this session, you’ll learn how to implement a logging framework that delivers across multiple channels.  Key concepts will include ingesting AWS data, ITSI KPI base searches, entity filtering, and APM techniques.  Join this session to learn how to extend your Splunk usage with business KPIs and perform sales journey analytics to grow your list of stakeholders. Speaker(s) Stuart Robertson, Consulting Director, iDelta Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1868.pdf?podcast=1577146252 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: Business Analytics Level: Intermediate

“Our IT-powered business processes are too slow.” Does this sound familiar? If so, that is usually the perfect starting point to dig in and start improving them. Unfortunately, specific data that could help with that effort are not available – normally. In this session we will show you how we at Arvato Supply Chain Solutions got the data we needed and used it to improve the collaboration between IT and business. You will learn how we connected different IT systems such as SAP and conveyor line to Splunk Cloud, and how this helped us to analyze business processes with IT Service Intelligence (ITSI). And, as the icing on the cake, we give you a sneak peak of the machine learning algorithm we implemented to continuously improve our business processes. Speaker(s) Ralf Walkenhorst, ITOA Specialist, Splunk Holger Diekhoff, Manager Operational Intelligence, Arvato Supply Chain Solutions Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1512.pdf?podcast=1577146252 Product: Splunk Cloud, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: Business Analytics Level: Beginner

As organizations look to extend Splunk to new datasets for business process insights, it is crucial to have the right data to work with. However Splunk teams can get stuck demonstrating the value of new solutions without having data available. Some very intelligent approaches to data sampling, data preparation, and query optimization can dramatically accelerate your ability to create value from more data.  In this session, you will learn some of these techniques so you can quickly make a business case and demonstrate the value for Splunk Business Flow in your organization. Speaker(s) Martin Senebald, COCUS AG Dirk Beerbohm, Senior Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1130.pdf?podcast=1577146196 Product: Splunk Enterprise, Splunk Cloud, Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

In this session we will show you how Splunk customers around the world are using Splunk in creative ways to solve a range of challenges, from Trading Strategies to Market Abuse, and from Customer On-boarding to Customer Churn. There are no limits to what Splunk can be used for, and this session will help you get new ideas for how to deploy Splunk in your business. Speaker(s) Duncan Ash, AVP Global Financial Services, Splunk Haider Al-Seaidy, Financial Services Industry Specialist, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1321.pdf?podcast=1577146196 Product: Splunk Enterprise, Splunk Enterprise Security, Splunk Machine Learning Toolkit Track: Business Analytics Level: Good for all skill levels

Splunk and ITSI are already loved by IT Operations and Application Support teams - but can you help your Business Operations teams love them too?Splunk’s unique approach to AIOps and monitoring empowers every organization in your enterprise – from IT to Apps to Business – to utilise the same data for multiple use cases and user communities.  Through this session, you’ll learn how to implement a logging framework that delivers across multiple channels.  Key concepts will include ingesting AWS data, ITSI KPI base searches, entity filtering, and APM techniques.  Join this session to learn how to extend your Splunk usage with business KPIs and perform sales journey analytics to grow your list of stakeholders. Speaker(s) Stuart Robertson, Consulting Director, iDelta Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1868.pdf?podcast=1577146196 Product: Splunk Enterprise, Splunk Cloud, Splunk IT Service Intelligence Track: Business Analytics Level: Intermediate

Human trafficking is one of the most egregious and lucrative crimes of modern society. Traffickers use both lawful and illicit infrastructure to conduct business, making it difficult for defenders to identify trafficking on their services.In our next innovative leap, Global Emancipation Network partnered with Splunk4Good and Accenture to develop the world’s first trafficking content classifier. We are using a Splunk powered data & analytics platform tocreate a risk scoring engine that assigns values to indicators and patterns and provides action options on flagged results to allow better decision-making for law enforcement, government, and private sector users. Learn how Splunk can turn data into robust classifiers to help save lives. Speaker(s) Sherrie Caltagirone, Executive Director, Global Emancipation Network Monark Vyas, Digital Strategy Senior Manager, Accenture Slides PDF link - https://conf.splunk.com/files/2019/slides/BAS2793.pdf?podcast=1577146196 Product: Splunk Enterprise Track: Business Analytics Level: Good for all skill levels

Do you want to monitor call-center employee performance in Splunk? We all know Splunk does a great job with web logs and IoT devices, but could it be used to provide a meaningful Scorecard for 3000+ employees and their management? We think it can, and we would like to share our successful implementation of a Splunk Employee Metrics Dashboard. Some of the concepts include: data preparation, summary indexes, tokens, custom CSS and JavaScript, drilldowns to the details, security, and more! Speaker(s) Jeremy Lemley, Lead Operations Analyst, CenturyLink Russ White, Operations Analyst II, CenturyLink Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1959.pdf?podcast=1577146196 Product: Splunk Enterprise Track: Business Analytics Level: Advanced

At a major UK retail organization, we developed so many great dashboards over the years for every conceivable business area. This once sufficed, but it fuelled greater expectation in an ever harsher trading environment. Enter Peak Trade periods and the need for outcome-centered visibility across the order fulfillment process "just got real".Could Splunk Business Flow help us to uncover the actual flow, given the teams who built it are long disbanded? Could we talk "flow" when support teams align to "steps"?  What we found was data that cannot agree what an Order is. Processes which tackle different aspects of an order, sometimes in parallel or batch. Processes which fork and then merge later on. Processes which go into planned deep-freeze for days or weeks before reawakening. Data formats which are hostile. The list goes on.We take you through the thought process, share mistakes and learnings, and outline considerations/techniques to help you win in the arena of real-world data. Speaker(s) Paul Adams, Octamis Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1428.pdf?podcast=1577146196 Product: Splunk Business Flow Track: Business Analytics Level: Intermediate

Data is disrupting every industry, and tapping into dark data with applied intelligence is empowering businesses & communities to make real world impact. From enhanced consumer experiences to intelligent enterprises, the use of digital technologies powered by analytics and artifical intelligence are creating new business avenues. Learn how amanufacturing giants are using AI powered digital twins to improve their product journey from design to maintenance. Leveraging Splunk to create smart, connected products, platforms and business models that live both physically and digitally. Speaker(s) Arnab Chakraborty, Managing Director, Applied Intelligence – US West, Accenture Slides PDF link - https://conf.splunk.com/files/2019/slides/BAS2795.pdf?podcast=1577146196 Product: Splunk Enterprise Track: Business Analytics Level: Good for all skill levels

AI and automation are fueling a new norm of digital disruption and breeding new forms of competition. To stay ahead, businesses must continuously innovate with speed and agility like never before. Learn how major companies are using Splunk powered intelligent warehouses with machine learning led inventory optimization, end to end supply chain visibility and chatbot integrations to create unprecedented business outcomes. Check out the secrets of “Rotation Masters” and how they are using AI to do things differently and drive double-digit growth. Speaker(s) John Matchette, Managing Director, Accenture Slides PDF link - https://conf.splunk.com/files/2019/slides/BAS2794.pdf?podcast=1577146196 Product: Splunk Enterprise Track: Business Analytics Level: Good for all skill levels

Business operations teams have relied on Splunk for operational intelligence, helping them to discover bottlenecks, fallout, and other issues in order to deliver more efficient business processes and customer experiences with higher conversions. In this session, learn about Splunk's latest innovations for business operations professionals. Speaker(s) Faya Peng, Senior Director, Product Management, Splunk Lizzy Li, Product Manager, Business Flow, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA2130.pdf?podcast=1577146249 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

At a major UK retail organization, we developed so many great dashboards over the years for every conceivable business area. This once sufficed, but it fuelled greater expectation in an ever harsher trading environment. Enter Peak Trade periods and the need for outcome-centered visibility across the order fulfillment process "just got real".Could Splunk Business Flow help us to uncover the actual flow, given the teams who built it are long disbanded? Could we talk "flow" when support teams align to "steps"?  What we found was data that cannot agree what an Order is. Processes which tackle different aspects of an order, sometimes in parallel or batch. Processes which fork and then merge later on. Processes which go into planned deep-freeze for days or weeks before reawakening. Data formats which are hostile. The list goes on.We take you through the thought process, share mistakes and learnings, and outline considerations/techniques to help you win in the arena of real-world data. Speaker(s) Paul Adams, Octamis Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1428.pdf?podcast=1577146247 Product: Splunk Business Flow Track: Business Analytics Level: Intermediate

The sophisticated environment of a modern manufacturing plant demands that workers and management constantly synthesize data sources from different systems to optimize use of raw materials, work in process levels, and track inventory. This session will show how Splunk software can be used to collect, analyze, and report this information in real time to drive continuous improvement and business metrics. Speaker(s) Coty Pastene, DevOps Engineer, Shaw Industries Logan Templeton, Senior Technical Process Engineer, Shaw Industries Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1920.pdf?podcast=1577146248 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Beginner

Managing container deployment is the new thing for IT and Splunk is making it easier to monitor your container deployment processes. In this theater session, see how Splunk Business Flow combined with Splunk Connect for Kubernetes can help IT administrators get immediate visibility into Kubernetes deployments to spot delays and failures. Speaker(s) Tom Martin, Staff Practitioner, Splunk Matt Modestino, ITOA Practitioner, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1529.pdf?podcast=1577146248 Product: Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

Business operations and process improvement teams have relied on Splunk for analyzing their business processes.  Earlier this year, Splunk launched Business Flow as a new solution for interactive discovery and investigation of any business process.  In this session, hear and see all of Splunk's latest innovations for business operations and process improvement professionals. Speaker(s) Lizzy Li, Product Manager, Business Flow, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1188.pdf?podcast=1577146248 Product: Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

Attendees will see how Splunk Enterprise and Splunk Business Flow are used to monitor the order fulfilment process within an automated warehouse in real time. You also will see how proactive alerts inform the warehouse that a Key Performance Indicator (KPI) is under performing. Then, using process mining to investigate, find the root cause to solve issues before they become problems. This presentation will initially describe the workings of an automated warehouse and the data generated. It then will cover the process of ingesting this data into Splunk and configuring Splunk Business Flow to monitor processes and KPIs. Finally, the session will review the benefits to TGW and its customers from deploying Splunk Enterprise and Splunk Business Flow. Come to the session to see how the monitoring, alerting, and process mining functionality in Splunk Enterprise and Splunk Business Flow provides a deep insight into what is happening inside an automated warehouse. Speaker(s) Jamie Frost, Business Improvement Analyst, TGW Limited Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1593.pdf?podcast=1577146248 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Beginner

As one of the largest transportation providers in the world, Deutsche Bahn is eager to understand the customer experience of its passengers interacting with its agents. Driving greater sales requires highly efficient engagement with call center agents. However, efficiencies can be hard to understand and measure with so many call center interactions. DB Systel Gmbh, the IT services arm of Deutsche Bahn, uses Splunk Business Flow to quickly map thousands of customer experiences to understand opportunities for improving efficiencies. In this session, learn how Deutsche Bahn is able to operate a more efficient call center and drive greater passenger sales using the fast and flexible insights of Splunk Business Flow. Speaker(s) Ilario Angilletta, Consultant, Deutsche Bahn Oliver Kempf, Founder & Product Owner Process Mining, Deutsche Bahn Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1191.pdf?podcast=1577146247 Product: Splunk Enterprise, Splunk Business Flow Track: Business Analytics Level: Beginner

As organizations look to extend Splunk to new datasets for business process insights, it is crucial to have the right data to work with. However Splunk teams can get stuck demonstrating the value of new solutions without having data available. Some very intelligent approaches to data sampling, data preparation, and query optimization can dramatically accelerate your ability to create value from more data.  In this session, you will learn some of these techniques so you can quickly make a business case and demonstrate the value for Splunk Business Flow in your organization. Speaker(s) Martin Senebald, COCUS AG Dirk Beerbohm, Senior Sales Engineer, Splunk Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1130.pdf?podcast=1577146247 Product: Splunk Enterprise, Splunk Cloud, Splunk Business Flow Track: Business Analytics Level: Good for all skill levels

“Our IT-powered business processes are too slow.” Does this sound familiar? If so, that is usually the perfect starting point to dig in and start improving them. Unfortunately, specific data that could help with that effort are not available – normally. In this session we will show you how we at Arvato Supply Chain Solutions got the data we needed and used it to improve the collaboration between IT and business. You will learn how we connected different IT systems such as SAP and conveyor line to Splunk Cloud, and how this helped us to analyze business processes with IT Service Intelligence (ITSI). And, as the icing on the cake, we give you a sneak peak of the machine learning algorithm we implemented to continuously improve our business processes. Speaker(s) Ralf Walkenhorst, ITOA Specialist, Splunk Holger Diekhoff, Manager Operational Intelligence, Arvato Supply Chain Solutions Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1512.pdf?podcast=1577146258 Product: Splunk Cloud, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit Track: Business Analytics Level: Beginner