Podcasts about APM

On today's episode, Editor in Chief Sarah Wheeler talks with Senior Real Estate Reporter Brooklee Han about the competition for listings between Multiple Listing Services (MLSs) who are spreading beyond their usual geographical boundaries, as well as listing portals like Zillow and CoStar. Related to this episode: CoStar targets Zillow Preview in amicus filing over MRED feed MLSs compete on rules and partnerships as listing control shifts HousingWire | YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ More info about HousingWire The Top 5: Existing home sales beat estimates, what it signals for 2026 Synergy One to merge with APM; Steve Majerus named president MLSs compete on rules and partnerships as listing control shifts Outgoing Frank Cassidy on running FHA more like a business May inflation climbs to 4.2%, Fed likely stays on hold The HousingWire Daily podcast brings the full picture of the most compelling stories in the housing market reported across HousingWire. Each morning, listen to editor in chief Sarah Wheeler talk to leading industry voices and get a deeper look behind the scenes of the top mortgage and real estate.

Emma talks all things leadership with Dave Corbin ChPP, Chief Project Delivery Officer at Gleeds. Dave started his working life as a gas engineer before switching into project and programme management and working his way up to the top. He shares his career advice on getting ahead, and explains why clarity matters in project leadership. Dave was a finalist for APM's Chartered Project Professional of the Year Award in 2024 – so what has he learnt about project and programme leadership? And how can you go about building your own experience to gain an executive role?

We recorded live from the SAP AI Intelligence Event hosted at the stunning Booking.com HQ in Amsterdam — a 3-day community-driven event that brought together SAP developers, AI practitioners, academics, and developer advocates from across Europe and beyond.Here's a taste of what we covered:AI Voice Agents in Healthcare — Ronald van der Looij (Versaia) shared how they're building AI agents to proactively manage medication reviews for elderly patients and reduce costly no-shows in mental health care. The ROI is real: one missed mental health appointment = €600 lost.The 4 Layers of AI — Evelien van der Hurk (CGI / former TU Denmark) broke down descriptive, diagnostic, predictive, and prescriptive analytics — and why the last one could unlock 20%+ savings for enterprises. Plus a sharp warning on AI bias that had the room talking.APM for ABAP — Marc Bernard introduced apm.to, a package manager for ABAP developers. Think NPM, but for SAP. Live in weeks. ABAP is not dead!SAP Developer Advocates — A brilliant panel on when AI actually makes sense (spoiler: not everywhere), the future of SaaS, and how to avoid getting lost in the hype.The big takeaway? AI is not the solution for everything — but knowing WHERE it adds real value is the skill that matters now.Huge thanks to Robert Eijpe for organizing this incredible event, and to Booking.com, Eswelt, Conduct, SAP, Lemongrass, AWS, and NL4B for making it possible.Chapters00:00:00 Intro00:01:12 Event setup with Robert Eijpe00:12:07 Agents working with agents and saving money with Ronald van der Looij00:24:02 4 layers of AI with Evelien van der Hurk00:42:43 APM for ABAP with Marc Bernard00:50:26 Round table with SAP Developer Advocates Nora, Kevin and Vitaliy and SAP Community Advocate Anne01:04:44 Wrap up

Alejandro Cabrera Muñoz, co-founder and CEO of Green Eagle Solutions, returns to discuss automating 70 GW of renewable assets and why operators are self-operating their fleets. Reach out to sales@greeneaglesolutions.com to learn more! Sign up now for Uptime Tech News, our weekly newsletter on all things wind technology. This episode is sponsored by Weather Guard Lightning Tech. Learn more about Weather Guard’s StrikeTape Wind Turbine LPS retrofit. Follow the show on YouTube, Linkedin and visit Weather Guard on the web. And subscribe to Rosemary’s “Engineering with Rosie” YouTube channel here. Have a question we can answer on the show? Email us! Welcome to Uptime Spotlight, shining light on wind energy’s brightest innovators. This is the progress powering tomorrow Allen Hall: Alejandro, welcome back to the program.  Alejandro Cabrera Muños: Thank you so much, Allen. It’s a pleasure to be here.  Allen Hall: Well, so last time we talked, you had so much happening at Green Eagle, and it is, uh, amazing to watch the progress there. You’ve been around for quite a while now. You started, what, in 2011 working on SCADA systems. Uh, uh, there’s been a lot of evolution since then. Walk me through, like, the process where you thought, “Hey, there’s a business here.”  Alejandro Cabrera Muños: Of course. Uh, we actually started officially back in 2012. It’s been a, quite a, of a long journey to, to get here. Uh, yeah, we started, uh, back, back then. We say it’s a whole new world, right? If we look backwards, like, almost 15 years. Makes me, makes me feel, like, extremely [00:01:00] old. Uh, but ne- nevertheless, um, yeah, back then we were trying to, to cover, like, a lot of issues that were based on OEM SCADAs, which by the way, we still are dealing with. But, but that, that was starting point. It was, um- It was, uh, based on understanding that the, the renewable energy industry is so complex. Every wind farm, every solar plant has different issues, different systems. Even, even the same models from the same manufacturer sometimes have complete different systems, which complicates everything. So it was very exciting to, to start our careers in a, in an industry where nothing is standard and where everyone is looking for something that is standard. So that’s, that’s where we fit in. Um, yeah, and in these years, we, we started basically creating the f- the foundations, uh, uh, on top of, uh, SCADA systems. [00:02:00] But as soon as we had that, those foundations, we realized that this sector is not gonna evolve, uh, it’s gonna cope up with the complexity, uh, of the technical complexity, market volatility, regulatory compliance. That’s not gonna be solved by just having more SCADAs. So we created a layer of automation in place, which is basically what we’ve been, um, evolving in the last 10 years now, um, with the, with the mindset and with the goal that every wind turbine should be running autonomously without having to have people behind it, uh, supervising and taking control of it. Allen Hall: Yeah, and that’s a great founding idea, but that has grown from an idea to you’re automating, what, 40 gigawatts of renewable assets right now?  Alejandro Cabrera Muños: Oh, we’re actually now connected to over 70 gigawatts.  Allen Hall: That’s amazing. Alejandro, that’s incredible.  Alejandro Cabrera Muños: And all of them are different.  Allen Hall: Sure. So that, that’s a combination– 70 gigawatts is a combination of wind and solar and anything else? Alejandro Cabrera Muños: Yes. [00:03:00] Well, actually, one of the, one of the main, um, needs that we try to cover from day one is to be able to connect to all, um, asset classes. So we understand that, um, the challenge of operating a large portfolio for our customers, um, can only be solved if we have the ability to connect to all type of asset classes. So we can have to connect to wind turbines, inverters, trackers, substations, um, energy meters, you name it. You– we have to connect to every single asset class, um, because what’s important is how you manage that data on top of that and how you react on the anomalies.  Allen Hall: Right. Because I think a lot of operators are now considering taking your model, the Green Eagle model of s-self-operating, but they need that help, they need that insight into the operation of a solar farm or a wind farm or, or any of those assets, renewable assets, ensure those inverter-driven assets. You’re, you’re seeing– I, I think we’re seeing the same thing, which is a lot of operators decide to [00:04:00] leave full service agreements globally, and what do you think is driving that now? Uh, is it a financial decision? Is it a performance decision, or is it both?  Alejandro Cabrera Muños: I think there are many factors, but I think the main driver is the financial aspects of it. I think when you, when you delegate the operations to a third-party, uh, entity They are gonna optimize their services to whatever service level agreement or availability they are committed to. And for that reason, you’re never gonna get– effectively, you’re never gonna get the extra mile. You’re never gonna get any extra from there. Um, and that’s okay when the market is– has great conditions and everything w- is going well. But we are seeing how in the last years we have, uh, a lot of market volatility, negative pricing. Everything is becoming more and more complex, so many projects are actually under stake financially. And I think that’s, um, that’s pressuring everyone to look for opportunities to squeeze their assets a little bit more or a little bit better, I would say.[00:05:00] Um, and part of that is to take operations in-house so you at least you have the opportunity to, to do, um, a better job, uh, let’s say.  Allen Hall: Yeah, and part of what we’re seeing is, at least in the United States and, and globally now, I think it’s, there’s more action globally than there has been on mergers and acquisitions. So an operator that has historically had a particular OEM in wind, you know, say it’s Vestas or Siemens or GE, whoever, Nordex, it could be any of them. Uh, when they acquire another competitor or another farm, they’re bringing in a f- a wind turbine they probably don’t know much about. And, and that’s a huge problem. And, and there’s not a lot of resources for them to grab hold of. Uh, that’s one of the marketplaces you’re trying to fill right now, right?  Alejandro Cabrera Muños: Of course. Uh, as I mentioned before, if something describes our sector is that nothing is standard, despite everyone is seeking standardization of everything, right? Uh, but nothing is standard for, [00:06:00] for– and that, that’s the reality. So the first thing when, when you have a portfolio and you are incorporating new assets into it, you need, um, a solution that is able to connect to all type of assets, right? Um, w-we call our solution a three-in-one solution because first of all, it acts as a second level SCADA, so you can connect everything there, uh, everything there, and you have access to all the data across all your assets. Then we have the SCADA automation layer, and then we have the data analysis layer on top of that. Okay. But let’s focus on the operations, which was, uh, your question, right? So you have a new bunch of assets. Sometimes you don’t have any documentation whatsoever, but these are Gamesas, Nordex, a bunch of them from different years. Um, the first thing that we provide is a second level SCADA, so you can connect to all of those. But We have, uh, something that we believe is very unique. So what we provide to our [00:07:00] customers is ability to automate all these assets autonomously. And what that gives you, it’s, um, set of data that can be analyzed, and we can learn from what’s working, what’s not working, beyond what the manufacturer’s gonna tell you to do, right? So we have thousands of General Electric turbines connected to our software, for instance. Um, we know what works, what doesn’t works, uh, what are the faults that can be resetted remotely, what are the ones that are not, what is the success ratio of those resets, ’cause that’s a metric that nobody else has unless you have automation in place. Uh, but we can actually understand, is it working? Is it not working? Is it creating fatigue for no reason to these turbines? So what– we have all this, this, uh, un- this knowledge and this, um, knowhow, uh, for all these models. Um- I believe one of the main, um, value that we provide to our customers is, is not only the, the solution itself, but it’s also the [00:08:00] ability to be somehow prescriptive. It’s, it’s not that we’re gonna know more about how to operate the assets than our customers, but, uh, we have a sense of what’s the benchmark, right? So I, I– And that benchmark is very, very useful for them as well.  Allen Hall: So th- that’s part of getting to scale, and 70 gigawatts is a, a lot of scale, where you have seen a number of turbines in different places operating in different environments and performing at different levels. That’s unique, right? That gives you insight into really what’s happening to a turbine or a solar asset globally and also locally. For a lot of operators that just happen to acquire or, or, or take on a- an older wind farm, uh, they tend to get stuck, right? They, they, they, they don’t tend to be able to, to find their way through those little nuances. That’s a huge financial impact to them eventually, right?  Alejandro Cabrera Muños: It is. And I, and I believe that for many years this was something that in a way got, um– [00:09:00] didn’t get a lot of visibility. I think people were not fully aware of how much revenue, how much production they were losing just because they were not operating their assets at the best capacity. Um, now we have the data to prove what, what better can look like. W- uh, we have data to prove that if you follow the OEM’s, uh, protocols, you may be creating fatigue for no reason. Um, and there are improv- there are ways to improve that thing. So I think it’s, um– We are, we are opening the door for a new, complete new way to operate your, your portfolio and get more benefit from it. Allen Hall: I think that’s a very interesting aspect of the sort of the structural aspects of how a, a wind turbine performs, and a lot of that is driven by software. And you, you realize if you’re paying close attention to the OEMs that some of the software updates are not necessarily performance enhancements. They’re more of protecting the turbine because they realize they may have a problem. So it may be a slight derate, it may be a, a different sort of power curve that happens. [00:10:00] But a lot of operators don’t really sense that that is happening up close because they’re not into the details of that. That’s where Green Eagle separates itself. You are into all those details. And do you have a lot of operators just reach out for help immediately saying, “Hey, I have this Siemens Gamesa or Gamesa wind farm,” think about an older wind farm, a Gamesa wind farm Help. Just please help. Uh, whatever you can do, just show us you can do it. Do you, do you start to run a little test campaign on that site, or do you, or do you go pull back from the 70 gigawatts and 15 years of history to, to show this is what you can do with that particular asset to, to get them involved in a thinking about the problem a little bit differently? Alejandro Cabrera Muños: Well, I wish, I wish it was that way. Um, but what, what– It, it was that transparent, but what happens is that we’re working with the largest, uh, some of the largest utilities and IPPs in the world. So what happens is that they, they will never come to us saying, [00:11:00] “We don’t know how to operate this turbine,” or, “We don’t have enough information.” Um, the way they ask for it is like, “Are you compatible with this?” And, “Do you know… Do you have some protocols? Do you know the standard protocols to run these turbines?” Um, and that’s the way we, we start the conversation, and then they, uh, they, they get confident that we can actually help them with that. We only know about how, how much or how little they know about a specific model once we start working with them. And it’s not all or nothing. I- Ev-Even the largest manufacturer, e-even the largest utilities, their portfolio is constantly evolving. They’re incorporating new sites almost every month. So there’s always one site that they don’t, they don’t have expertise in the, in the house, so it’s, it’s normal. Like, basically not many people have expertise in some of the models from old Nordex or Gamesas or you name it. It, it’s impossible basically to have to understand all models in the world. So I think we [00:12:00] have the, the data, the benchmarks, and experience, and on top of that, the of course, the, the tools, so you can actually operate better those, those assets.  Allen Hall: So the name of your system is called ARSOS, A-R-S-O-S, and for anybody listening to this podcast, you can just Google it, and it’s gonna take you to Green Eagle. What is that product? How would, how would you define or describe that product?  Alejandro Cabrera Muños: Well, ARSOS is a suite. Um, what– The way I like to think about it is a, is a three-in-one solution, right? So it’s first of all, it acts, it, it, it fits in between the SCADA world and the REMs, uh, the REMs, uh, solutions. Okay? And they’re complete different worlds even though you see dashboards and they look the same thing. But SCADAs must be, um, must be able to be installed on premises. They require OT enterprise cybersecurity level. They can be, they should be installed on air-gapped infrastructure, so no access to internet whatsoever. [00:13:00]Um, and that they tend to be extremely complex to configure and, and, uh, adapt to every, uh, every different site. So that’s one world. Um, on the other hand, we have the, the REM solutions that are like more like a SaaS platform, like a Power- it could be Power BI, it could be like the, the normal use cases that you need it. You need something, some tools to create the reports at the end of the month to understand the performance of your assets, right? So you have these two, two worlds. So what we are proposing here is a solution that has been built for the past 15 years, but it fits right in the middle. So it covers Almost everything that you need from a SCADA and second level SCADA solution. It puts automation in place, and then it also gives you all the data so you can consume it in the best way, uh, possible, which by the way, now with, uh, artificial intelligence, it’s incredible what you can do with it. So this is basically what we have built, um, right [00:14:00] now. And the main differentiation here is that since we are in the middle, we are trying to solve all this complexity from a SCADA world with a product that is already pre-configured. So you can basically connect to your sites in a completely easy way, um, doing clicks and not a lot of complexity because it’s already pre-made for your needs. Um, because of that, the time to market is extremely much, uh, faster compared to a SCADA solution, so you can have a solution in thing, in hours and not in months. It’s, it’s not a project anymore, right? Which is, which it sounds like normal when you, when you talk about applications, it sounds like a normal thing to do, that you have a, a system running in hours or minutes. But when you’re talking about SCADAs, that’s like sci- uh, sci-fiction, right? Um, that’s what we’re bringing to, into, onto the table. It’s, it’s, uh, something that you can connect to all your assets in a seamless way, painless, and, uh, and, uh, off the [00:15:00] shelf.  Allen Hall: Well, that’s a very interesting way of framing, uh, the product because, uh, you do see both ends of the spectrum here, where y- there’s a number of companies that are offering a c- completely SaaS product, which is a very pretty dashboard, and it still relies on a human to watch this dashboard and, and to make sense of it, and it provides some insight. And then you get to the other side, which is almost a completely mechanical system, where it’s just SCADA data and, and you’re just picking up data for datas, uh, to have, basically. So you, you f- you sort of find that middle ground. The, the, the amount of software and technology that it’s in that space, though, must be huge, and what is the effect of AI bring to you? Does that help you more with just on the, on the, on the model side or just the, the statistical analysis of all the data that you have access to now?  Alejandro Cabrera Muños: Let me make a, um, clarification. Because since, uh, we are, we are providing automation [00:16:00] in a world that is mission critical, right? So there’s no, a lot of, there’s no room for creativity or probabilistic approach. It all has to be the deterministic, right? Uh, so when we talk about automation, we’ve always been focused on deterministic automation, so rule-based, uh, automation, and that’s what we have implemented on top of the level of the SCADAs, right? So that’s, that’s the part where you know how to deal with an asset. You have the protocols. You want to understand how they work, but you want to have certainty of what happens if the turbine is on fault and the fault is related to the gearbox temperature and so on. So you wanna make sure that there’s a reset automatically executed only if the temperature of the gearbox is under X threshold. So this very deterministic approach. Uh, but we have, uh, something, um, very unique when we go on the, on the other side, when we go on the side of the REMs. Because we not only have the data of, of the assets, we [00:17:00] not only have statuses, performance, availability, uh, production. We also have the data of how these assets, assets have been operated, right? So we know how much fatigue they have received, how they’ve been operated, um, have they received curtailments or not? How many curtailments? What were the reasons? So we can actually have a 360, uh, degree of all the data, including all the control, not only how they’re performing, but also how we are operating those assets. And we believe that this is very unique because only if you have all these 360 data, then you can actually enhance what you have on top of that. And that is where AI come, comes in, right? So AI, AI is great in, um, helping our customers in doing root cause analysis, um, dealing with anomalies are not well, um, uh, procedure. Uh, there’s no course of action that is clear, that you don’t know. It’s, they’re not like too [00:18:00] frequent to, to have one. Uh, mixing different type of data. Like I mentioned before, you have, uh, market data, you have curtailments, you have, uh, commands to stop or start a turbine. You have a lot of information there, and you can put all together. Uh, also along with the CMMS information. Um- Lastly, they get– they can pull that together to do whatever they need, right? Uh, they can build with AI. You, you can now do your own dashboards. You can create your own APMs if you wanted to. Um, and I like to think about it, like, with these new tools that you can create disposable dashboards. And, uh, the concept is that it doesn’t matter how many different dashboards you have in an APM, but tomorrow you have a, a specific case. And I think it’s amazing that now with AI and the right, uh, data structure, you can now create a dashboard, and maybe it’s just for one use case, you know? And you just build it today, look at the data. You have [00:19:00] a, um, a case study, and that’s it. May– you never use it that again. The trick for being able to, to, to create this ecosystem where you analyze the data in a completely different way is that we have been working on how to structure the data so the AI is gonna be able to understand the data itself. So once that, that layer is structured in the right way, then you can actually create your own APMs or your own dashboards as you need to.  Allen Hall: That’s fascinating. So instead of just thinking of a turbine or a, a solar field as a asset where you’re trying to maximize performance necessarily, you’re looking at it from the marketplace, the, the, uh, the shutdowns, all the, the things that are contr- overriding the performance and trying to optimize performance in this market environment, which may be very turbulent, and I think for a lot of wind operators is very turbulent, uh, at, at the minute just [00:20:00] because of the nature of the electricity grid. So you’re, you’re then thinking about Having an AI tool to help you do investigative work on the particulars, not just the global data set of how this turbine globally operates, but the specifics, that’s fascinating because that allows you then to treat each turbine as its own separate power plant, in a sense, but also to, to think about lifetime issues and how to maintain that piece of equipment in a much more efficient way. That’s remarkable.  Alejandro Cabrera Muños: And you have the– With AI, you also have the capabilities to automate all these type of analysis. So once you have a specific, uh, case to be analyzed, then you can automate that case to be analyzed in a daily basis, in a weekly basis. But that’s, uh, that, that’s, uh, that’s, uh, the world that we are moving to. Allen Hall: So a lot of what’s happening at Green Eagle at the moment is being automated and, and making it easy for, for customers to get [00:21:00]onboarded to the RSO system. What does that look like today? Uh, how do, how do I get onboarded? I have an asset of I got 1,000 turbines and a couple of solar fields. What does it look like to get me started in the RSO system with Green Eagle? Alejandro Cabrera Muños: Well, if you’re using our cloud, it’s, it’s gonna be a process of If you have a, a portfolio of 500 gigawatts, you can connect to our, to our cloud in a matter of like one month to two months So that’s something that you can do by yourself. So, um, you can create the assets, you can create the connectivity. The connectivity is done through IP filtering or VPN tunnels. All that is from the, from the dashboards, from, from the cloud. Um, then you can, based on the model directory, you can choose which is the, the assets that you want to connect to and through what channels, whether you have Modbus, OPC, and so on. Um, but that’s a- as complex as, as it gets. Really? It’s n- it’s not easy either, because [00:22:00] you need to understand what is a Modbus, what is a OPC, but that’s what it is. It, it’s not a matter of, like, installing something on site and doing tons of, uh, complex, uh, um, configurations. You don’t need, uh, SCADA engineers to be, like, building these dashboards tailor-made for your sites and, and all that is, is something from the past in o- in our opinion. Allen Hall: So you’re not on the telephone, or you’re not on a, a online chat with the Green Eagle team, because it’s, it’s, it’s– you’ve, you’ve done enough capacity now that you’ve automated this.  Alejandro Cabrera Muños: You don’t have to.  Allen Hall: That’s amazing, because I think that’s the first worry for any operator that is gonna make that leap saying, “Hey, I need a little bit of help with this wind farm or this solar site,” is that, “Oh, I gotta be on the phone. I gotta– There’s a lot of im- of onboarding that has to happen,” and you’ve eliminated that.  Alejandro Cabrera Muños: Well, first, w- I, I totally understand this hesitation. Um, many of our customers are living in, in the, in the SCADA world, right? Uh, and which w- it was probably once a pain [00:23:00] to be configured to begin with, and I think half the sector is traumatized by these processes. So I, I tot- I totally understand that that pain is, is still there, right? I understand that. But what we’re trying to do is to, to move forward and say like, “Yeah, that, that’s gone. That was the past. Now we have a different way to do it.” And if you have, uh, either new assets that you need to connect or you even consider, like, moving to something more modern, something with more capabilities, something that comes with automation in place, uh, well, we have a solution that is painless. Allen Hall: Can I discuss, or can we go back and forth about the, the use of inverter-based resources, the solar and the wind sites, in terms of the, the move from grid following to grid forming and stabilizing the grid? I think there’s gonna be a lot of changes in the way that we operate these assets over the next year. Mostly, uh, I see action in the United States from the Iberian blackout about a year ago. They’re changing the thought process of how they want to run the grid so that the wind [00:24:00] and solar can keep the grid operating. Is– Are you involved in, are you involved in that aspect of how you operate those assets and how those inverters perform and, and configuring them to, to do more of the, of the grid forming and keeping the grid stable? Alejandro Cabrera Muños: I believe, to be honest, this is more related to power plant controllers and hybrid plants. So we have, we have made several projects with, um- With a mix, uh, of, uh, wind, solar, um, and storage. And wh- but what we’re doing here, uh, to be completely honest, we are not involved in the power plant controllers. Uh, we believe that that’s an electrical device and has, uh, uh, particularities that are out of us- our scope. But what we do is to, again, we connect to all asset classes, right? So we also w- connect to the PPCs, and we can monitor the PPC, the performance of the PPC, and we integrate that into everything else, right? So [00:25:00] that’s, for us, that’s another asset that we are connecting to, and that it make– it completes the view of, um, of sites that are now, like, almost like mini portfolios at, at the same place, right? ‘Cause you have, uh, different technologies, service stations. You have so many things that you need to orchestrate as well. So we’re, we’re w- moving into, into that area as well, uh, f- with the same concepts.  Allen Hall: B- so in a, in a sense, you’re able to monitor the health or status of the grid. Because you’re connected to so many of these assets, you have a pretty good understanding of how the grid is doing at any particular moment then. Alejandro Cabrera Muños: That’s right, yeah, especially in, in Spain, of course, ’cause we’re connected to, um, over 25 gigawatts at the, uh, at, in Spain, so.  Allen Hall: Alejandro, that’s amazing.  Alejandro Cabrera Muños: Over 25 gigawatts at the, uh, at, in Spain. So, so that’s s- it’s almost a third of the, of the installed capacity in Spain.  Allen Hall: Is there a movement in Spain to, to use technology like yours [00:26:00] to better monitor, regulate, control the, uh, wind and solar assets so- such that they stay engaged when, when the, the grid starts to, to vary a little bit? Has anybody asked you to, to be involved with that? Because it seems like you’re the right– you’re in the right place at the right time.  Alejandro Cabrera Muños: The challenge of all these grid codes, uh, in, in most of cases is just that There are tons of curtailments that are coming from many different reasons, technical restrictions, market, uh, dispatch, um, other type of compliance. Um, the, the first challenge is to just execute on them, right? So they’re coming, you need to apply on the, on the sites. Um, that was the first, the first phase. But now that we have so many gigawatts connected, and that we’re also participating in balance mechanis- balance mechanisms and ancillary services, what we are seeing is that depending on how your assets perform and how quickly they are in regulating, um, you are gonna [00:27:00] have penalties or more, uh, profitability in the participation of the markets. So that’s, that’s extremely important as well ’cause it’s, it’s quite difficult to, to measure. But we have all the– Since everything is automated, you can always track, and you can statistically understand which of the sites are performing better or worse, in what cases, and therefore you have opportunities to improve the regulation and get more revenue from it. Allen Hall: Okay. So Green Eagle then is, because of the scale that it has at the minute, can look at the grid and is involved in, in the, the grid requirements, so to speak, of, of, uh, curtailments and what assets are operating when, and also the voltage control aspects and frequency control, which is the other part of it. You, because you’re, because you have so many assets in Spain and globally, you, it’s amazing the number of assets you have. You, you then can actually, one, see health of the grid, two, [00:28:00] provide insights to operators on what that looks like. I mean, real time you could, you can do that. And then are, are, are the regulators then coming to, to you asking advice on how these assets should perform? Because it does seem like you would be a tremendous resource on how the grid is actually doing on a larger scale from a renewables standpoint.  Alejandro Cabrera Muños: Yeah. Well, fortunately, the, the regulator has its own also, uh, system, so it’s, uh, redundant, right? So as far as we, we are working to, to have, uh, the best system in the world, but, but it will be a lot of, uh, responsibility for us to just have the whole grid depending on us. That would be a lot of weight. Uh, but in a, in a way, in, in a, in a way, it already depends on us, uh, effectively. So, so the pressure is, is there. We have, we have talked to them, um, since we have so many customers, um, in the, in the– at this level, uh, we have to be very quick in implementing new grid codes and new [00:29:00] regulatory, uh, compliance issues and, and so on. So that’s, that’s, um… It’s a challenge, but at the same time, it’s, it’s very exciting that we are always ahead in, in this regard.  Allen Hall: Right. If, if I was an operator and I had Green Eagle as one of my, uh, helpers in a sense, uh, assistants in a sense, that helps with the, the grid code i-in terms of, one, understanding it, and two, being able to implement the changes that are coming down all the time. You have a resource there that understands it from a larger perspective because you see it from multiple operators in multiple places trying to do the same thing. That’s a huge advantage instead of you trying to na-navigate or try to understand all those grid code changes and why they’re happening and what it means to you and how do you operate your assets. So you can provide a little bit of guidance there for the operators.  Alejandro Cabrera Muños: Of, of course. Um, uh, the main, the main value proposition that we can have here for anyone that wants to participate or be part of the Spanish market is that we already have all this figured out. So if you wanna start from the scratch [00:30:00] with, uh, with a SCADA, industrial SCADA, well, let’s, let’s go with, let’s go with that. You’re gonna be probably traumatized in the future, right? Uh, but with us you have an off-the-shelf product that is already compliance. It, uh, h- we have already set, uh, the system certified by the TSO in Spain. So we have already gone through this process so many times, and it’s off the shelf, so you don’t have to worry about any of this. And on top of that, you have the Peace of mind that if tomorrow there’s gonna be a, a, a new change in the, in the, in a new grid code, well, which most likely is gonna happen, um, soon, uh, we have to, we have to do it. Because we have already, uh, a lot of customers that, that, that need it. So for us, it’s actually also, uh, strategic to, to be ahead and be fast in implementing these grid codes. Allen Hall: That’s amazing. That’s such a huge resource for Spain and the rest of the world. Yeah, that’s amazing. Well, I, I know people who are listening to this podcast right now are thinking, “Okay, I haven’t heard of Green [00:31:00]Eagle, but now I’m interested, and I need to f- find out more.” How do they contact you? Where do they go first? What’s the best first step?  Alejandro Cabrera Muños: Well, they can connect, uh, directly to me through LinkedIn, or they can just write to sales@greeneaglesolutions.com.  Allen Hall: Great, yeah, and Alejandro’s available on LinkedIn, so you can f- find him there. And we’ll put his contact information in the show notes to, so you have quick access. Alejandro, you gotta come back more often because the, the things that you’re doing with Green Eagle are amazing, and, uh, the, the scale is incredible. Congratulations on that. Uh, and, and I, I, I need you to come back and tell us what the next generation looks like because I know when you guys get ahold of AI and start thinking through some of these real challenging problems, Green Eagle will have solutions. So you’re welcome back anytime.  Alejandro Cabrera Muños: Super exciting to come back, uh, when you invite me. Thank you so [00:32:00] much.

What happens when heartbreak becomes the starting point for a whole new purpose? In this episode of Unstoppable Mindset, I sit down with Heather Christie, author, educator, entrepreneur, and founder of Love Notes, a storytelling movement built around real stories of real love. Heather shares how commuting alone to New York City as a teenager shaped her independence, why she walked away from her creative dreams after marrying young, and how writing helped her rediscover herself after the end of a 30-year marriage. We explore storytelling, resilience, creativity, publishing, relationships, and the power of authentic human connection. You will hear how Heather transformed loneliness into hope through Love Notes, an off-Broadway storytelling series that is now expanding across the country and helping people reconnect with the many forms love can take. Highlights: 01:25 - Learn how early independence shaped Heather's confidence and resilience. 16:03 - Discover why staying true to yourself matters in life and relationships. 19:29 - Hear how heartbreak inspired a search for real love stories. 27:21 - Learn how writing helped Heather reconnect with her creativity. 32:35 - Discover the mindset that helped her push through years of rejection. 47:17 - Hear what Heather believes is at the heart of real love. About the Guest: Heather Christie is a speaker, writer-producer, educator, and the creator of LoveNotes! — Real Stories. Real People. Real Love.®—an Off-Broadway storytelling show that's expanding through satellite productions alongside an award-winning anthology. An award-winning YA author, she wrote What The Valley Knows and The Lying Season, which debuted as an Amazon #1 bestseller in Young Adult Soccer Fiction. Her essays have appeared in Salon, NextTribe, Writer's Digest, Baltimore Style, Scary Mommy, Elephant Journal, The Good Men Project, Grown & Flown, Baltimore Child, Parent.co, Her View From Home, the Erma Bombeck Writers' Workshop, and The Lighter Side of Real Estate. Heather holds a BA in Literary Studies from UT-Dallas and an MFA from Pine Manor College. She is CEO of SocRoc Soccer and an adjunct lecturer at the City University of New York. Ways to connect with Heather: Website: www.LoveNotesWorldwide.com & www.HeatherChristieBooks.com Instagram:@_heatherchristie/lovenotes_worldwideFacebook: @heatherchristiebooks / @LoveNotesWorldwideLinkedIn: https://www.linkedin.com/in/heather-christie-mfa-4b976049/LoveNotes! AnthologyWhat The Valley Knows (book)The Lying Season (book) About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes: Michael Hingson  00:06 John, thank you for being here with me on Unstoppable Mindset. I hope today's conversation left you with a fresh perspective, a new insight, or at least something worth thinking about. If you're ready to go deeper into the ideas that shape how we see ourselves and others, I have a free gift for you. Head over to Michael hingson.com and download my free ebook, Blinded by Fear. It explores the invisible beliefs that hold us back and shows you how to reframe them, so you can move forward with clarity and confidence. Be sure to subscribe to our podcast, leave a review, and share this show with someone who can use a reminder that growth starts with mindset. When people think differently, we all move forward together. Thanks again for listening. Keep learning, keep questioning, and keep choosing to live with an unstoppable mindset. Hi everyone, and welcome to another episode of Unstoppable Mindset. Today we get the opportunity and the honor of chatting with Heather Christy, and Heather, Heather is an author. She and her brother have formed a company, so she's clearly an entrepreneur. She's acted, she's a keynote speaker, and I don't know what all we're going to find out in the next hour or so, but definitely an exciting person to get a chance to chat with. So, Heather, welcome to Unstoppable Mindset. We're glad you're here. Speaker 1  01:47 Thank you, Michael. I'm so honored that we're going to have a conversation today. Michael Hingson  01:52 And Heather lives in New York City, she lives in Manhattan, or as we all know it, the city. And before we started this, we were talking about the fact that winter is coming everywhere. Ah, well, what do you do as long as you don't get too much snow back there? Speaker 1  02:11 Yeah, the winters have been pretty mild here the last couple years, so see what happens. Michael Hingson  02:16 Yeah, time will tell. Well, why don't we start? Tell us about the early Heather growing up in some of those things. Speaker 1  02:22 Okay, well, as a young person, I, I wanted to be an actress, and I grew up in a really small rural town, about two hours due west of New York City, in Pennsylvania. It's called the Holy Valley. Michael Hingson  02:37 What town? Speaker 1  02:39 Oh, it's called Oli Oley Valley, it's actually a Michael Hingson  02:42 valley. Okay, Speaker 1  02:43 historic site. And so I had a really interesting sort of upbringing, because I, before it was really in vogue, I was on a work-study program, and I would spend half my day in this small Pennsylvania town, and then I would jump on a bus - it was called the Bieber Bus back then - and drive to New York City on the bus, and that was like two to two and a half hours each way, get off in the, you know, huge metropolis of New York City, go on auditions, go sees, or if I had a booking, I'd do the booking, and then I would jump back on the bus and go all the way back to rural Pennsylvania, and that's how I spent like all my high school years was back and forth, back and forth, back and forth, and then I actually graduated early. I graduated halfway through my senior year. I had enough of my credits done that I'd actually, the first half of my senior year, I went to community college, and I took a class in the evenings, so I could be done by Christmas break, and the only requirement I still needed to fulfill was my physical fitness, so I ended up moving to New York City, and then I would take my physical fitness classes at Steps Dance Studio, and then I was still able to graduate with my class in June, but I was living in New York City from January on of what would have been senior year. Yeah, so it was like the early me, and the one thing that was sort of interesting when I was on the work study, my mom was a mathematician, and my dad was a an ER doctor, so they actually tutored me. My mom tutored me in math, and my father tutored me in chemistry. And then, like my history teacher back back in the day, we had Walkmans, and he would record his three lessons on a Walkman, and I would listen to them on the bus back and forth from New York. Michael Hingson  04:43 Yep, Lockmans were the big thing back in time. Sony created a very clever thing, but as with everything, the technology has advanced beyond that. Now Speaker 1  04:58 that's right. Yeah, now my kids. Wouldn't even recognize a Walkman, Michael Hingson  05:02 they wouldn't recognize a cassette either. Speaker 1  05:05 That's right, yeah, it would be like an ancient artifact. Michael Hingson  05:08 What's really strange is there are a lot of people who don't even really know anymore what CDs are. Speaker 1  05:14 That's true, yeah. Michael Hingson  05:16 Much less, well, and DVD is sort of going the same way, it hasn't quite got there, but we, we are new now, moving more into streaming and things like that, but, gee, what a crazy world. Well, so you went through high school, basically commuting to New York. What did your parents think of that? Speaker 1  05:35 Well, I was one of four children, I was the oldest child, and what's remarkable is in the beginning, my mother would go with me, but it was hard to do that, and have you know three other children at home, so by the time I was 15 I was doing it on my own, and when I.. it's just like such a different culture that children are raised in now, there's sort of this idea that we, we can't let them kind of do their own thing, you know, like there's, we're so follow every move and thing they do, but that was like a lot of independence my parents granted me at such a young age, and so they thought, I mean, it was great, and they gave me the support I needed, but at the same time they allowed me to be really independent at a pretty young age. I know when I tell people, "Oh, yeah, I moved to New York City when I was 17 by myself, they're like, "And your parents let you do that? And New York, and this was in the late 80s, early 90s, and New York was like a whole different place, like when I get off the bus at Port Authority back then, like now that whole strip Times Square is kind of sanitized and disified, but back then it was, it was a little rough, Michael Hingson  06:56 it was a lot of X-rated things, and all that, I did some commuting more in the early 90s. I sold products, and I would travel back to New York, because that's where I sold to. I traveled from California, and I remember it was there was a lot of stuff on 42nd Street that was very X-rated, and so on, a lot different than the musical 42nd Street, but that's okay. Speaker 1  07:20 That's right, yeah, Michael Hingson  07:21 but it is a lot, a lot cleaner now than it was, and I remember times I would go out of my hotel and there would be people who would say you really shouldn't be walking around on your own, and why not, and they said, well, because it's pretty dangerous here, and you know, the the angels that that were out there insisted on escorting me everywhere I went, just because they were concerned about me, and I wasn't, although I understand the the situation, but I wasn't going to go in the middle of Central Park at night either, so you know, Speaker 1  07:58 right, and I was a lot the same for me. I remember, though, getting.. I would get off the bus at the Port Authority, for people who know you, New York City, it's on Eighth Avenue, and then I would feel like I wasn't like fully safe until I could get to Lord and Taylor, which was on Sixth Avenue. Yeah, and then it felt like everything got a little bit safer and calmer, the energy changed. Michael Hingson  08:23 Yeah, Speaker 1  08:23 that Michael Hingson  08:24 was a lot different. You could always go to St. Patrick's Cathedral for refuge too. So, but yeah, the Port Authority was an interesting place to go, and I understand. Well, how did.. how did all that affect you, and how did, how does what you did back then kind of affect you in the way you think today, especially with children and so on? Would you give them that same level of independence today? Speaker 1  08:52 That's a really interesting question. And my children are a little older than I was at that time now, but I do think about when they were 15, 1616, years old, and if I'm to answer the question really honestly, I don't know that I would have. I just feel like, and I don't know what's changed about society that makes it that way, that and part of it I think is maybe like the news cycle just is constantly highlighting everything that's wrong and fear based that that's what we see and it's in our faces so much more because we have all this access to it through social media that it it creates sort of this, this like undercurrent in parenting that, that we're, that we're oftentimes afraid, like, what could happen to our children. So, I don't know if I actually would have let them commute like that by themselves, you know? Like, yeah, I don't think I would have. Michael Hingson  09:56 Yeah, it's definitely different now than it was then, and. And I think you're right with especially the news cycle and also in reality there's there's so much gun violence and other stuff going on and I ask people when we talk about it I ask is it really that there's more now or it's just more visible in the news, and I'm not sure that it's just visibility. I think there is more stuff going on, and it's not being stopped nearly as effectively or as aggressively as it should be, and it does make it a scarier world. It's tougher, I think, by far to be a kid now than it was when you were a kid, much less I believe when I was growing up. We just didn't see the kinds of things that we see today, and I don't think it's all just exposure from the news. I think there's there's some truth to the fact that that there are other issues going on, Speaker 1  11:00 right, that it actually is a more dangerous world that we live in. Michael Hingson  11:03 Yeah, and I think that it is something that we do have to think about, and hopefully someday sanity will come back to it all. I agree, I'm of the opinion that eventually it will, but you know, so that's cool. But, but still, we have to do what we do, but I also think that we can't stifle our children, we have to give them the opportunity to grow. It may be that you might, when your children were the age you were, you might have decided, well, one of us just has to go with you all the time, and we're going to just to keep an eye on you, or you have other people that help, but I think being so aggressively smothering that you don't let children grow is a problem too. Speaker 1  11:53 Yeah, I agree. I think that's, I mean, there's that saying, and maybe I'll get it right, or maybe I'll get it wrong here, that we need to give our children roots and wings, Michael Hingson  12:02 yeah, Speaker 1  12:02 and that's the challenge, is to find the balance, Michael Hingson  12:06 yeah. Well, and so for you, you were given a lot of independence. How did that shape kind of your attitude, and how does it shape the way you look at life today? Speaker 1  12:20 Well, that's a really great question, and for all the independence that I had as a young person, and maybe, maybe I was given too much independence in some ways, because I, I ended up marrying very young, and and I often wonder, like, had my parents not given me as much independence, if I would have done that, but yeah, I still think I'm very independent now, and I've tried to instill that in my children as well, and I think they're, they're really great kids, and they've launched really well, which I know is a common problem with today's young adults, is the this sort of inability to to launch, and I, I feel really good. My both my kids have done that and done it well. Michael Hingson  13:15 Well, and all you can do is your best, Speaker 1  13:19 right? Michael Hingson  13:20 I think we don't do this nearly as much as we should, but it ultimately comes down to, you know, kids want all sorts of independence, and so on. Parents are, are.. I'm talking about parents who really think about what they do, they may not want children to have that much independence, but I think the key is that you really need to communicate with your kids and teach them what's going on and why, Speaker 1  13:48 right. I think that's it's to be open and transparent with, with our children is very, and to have like the hard conversations and give them a safe space in which they can speak to Michael Hingson  14:02 the other side of that is that we should hold them to the same standard and say when you have issues and so on, we're here, we're not going to judge you, you need to have the hard conversations with us too. And I don't think we do nearly as much of that. I know when I was growing up, we had a lot of conversations. Of course, I was blind. I've been blind my whole life, and I encountered a lot of different things growing up, and my parents were glad to talk with me about blindness, and glad to talk with me about different things about independence, and it also was true that they allowed me to be independent. I mean, I rode my own bike around the neighborhood, and some other.. I'm not the only blind kid that did that in the world, but in my town I was brand.. and I think that, you know, I'm. Sure, that I was watched, but parents didn't interfere. I mean, I even fell off the bike a couple times until I really learned how to ride it, but they allowed me to have the opportunity to grow, and I think that there is a way to do that without, without, well, without stifling your kids, and that you can, you can let kids grow, and we should really emphasize curiosity a lot more than we do. Speaker 1  15:29 I agree, I think that's really important, is to give kids the space to grow and encourage curiosity. Michael Hingson  15:36 Yeah, we don't probably do that nearly as much as we ought to, well, so you mentioned you got married at 19. Well, I guess that's a little young, but, but you did that, huh? Speaker 1  15:48 I did. Yes, I did. I married young. Michael Hingson  15:54 How did that work out? Speaker 1  15:56 Well, it, it worked out for a little, well, it worked out for a while. I stayed married a really long time, but I eventually divorced 30 years later, and part of that had to do with I was, I did marry young, but my ex-husband also had some addictions that you know in time just became too hard to manage, so that ended the thing, and he Michael Hingson  16:29 wouldn't, and he wouldn't deal with them Speaker 1  16:31 well. At one point, I mean, we'll ask a lot of times in relationship with addicts, you kind of, there are times when they deal with them, and then times when they don't, Michael Hingson  16:39 right? Speaker 1  16:40 Yeah, so ultimately it dissolved. Michael Hingson  16:44 It's too bad when things happen. Speaker 1  16:47 That's right, yeah, but I'm grateful for the the union, because it produced my two great kids. Michael Hingson  16:56 And what, what else did being married for 30 years teach you? Speaker 1  17:01 Well, wow, that's a great question. I think probably it taught me most of all it's a lesson learned, sort of, that you really need to be true to yourself and listen to yourself, because I think deep down we know, and my I was always trying, like, to try harder, if I just try harder, you know, things will get better, but there's part of me deep down that knew I was sort of trying harder for everybody else but myself. And when I left New York, I had given up everything I'd worked on, and in, you know, in hindsight, when I look back, I, it was in a way I sort of abandon all my dreams and hopes, and ultimately I don't think that's a good thing when you give up yourself for someone else. Michael Hingson  17:50 So, after you got married, what did you do? Where did you go? Speaker 1  17:54 Well, my ex-husband was a professional soccer player, so we ended up going around the United States, he played for a couple different teams, and I went to college, and I finished my degree at the University of Texas, and then I, I did a couple things, I was a flight attendant, and I eventually fell into real estate, and worked in real estate for a long, long time, but along the way, I, there was a, there was a point where I kind of really missed that young creative person that I had started out my life as, and I'd always loved books and lacher, and my undergraduate degree was in literary studies, and I started writing stories, and then at midlife went back to graduate school for a master's of fine arts in creative writing, and and started writing. So I was, I was always doing a bunch of things. I was a real estate broker, I was managing a company, and then I was, I was writing, and began writing novels on the side. Michael Hingson  18:58 What was your bachelor's degree in Speaker 1  19:00 literary studies. Michael Hingson  19:02 Oh, okay, Speaker 1  19:03 yeah. Michael Hingson  19:04 So, you never did get degrees in what either of your parents did. Speaker 1  19:09 No, no, no, Michael Hingson  19:10 you weren't that into math. Speaker 1  19:12 No, not at all. No, I always liked words, words. Michael Hingson  19:16 Yeah, I understand. I do pretty well with math, but by the same token, I've been learning more about words, having now written three books, and appreciate it. I also like to collaborate, so when I write, I generally write with someone. I think that the team approach works, at least it does for me, and there are a lot of people who don't use a second person on their team, other than their publishers, editors, and so on, but for me the collaborative way works, which is fine. Speaker 1  19:49 I've had a little bit more experience later now in my creative career, because I've, and maybe we'll talk about this in a little bit, but I've started producing storytelling shows, so I. Work with the storytellers in helping them in their stories, so that's a much more collaborative exercise, and one one I really enjoy. Michael Hingson  20:09 Yeah, well, well, let's, let's, you know, we could talk about it now. What the heck, we don't have to do this in a linear way. Tell me about storytelling. What you think about storytelling. Why is it so important, and so on. Speaker 1  20:25 Well, for me, so the storytelling that I do, I'm working on this project called Love Notes, which real stories by real people about real love, and that came to me during the darkest, loneliest period of my life. It was, you know, after the disillusion of this 30 year marriage, and I was really despondent and, and disillusioned, and thinking, you know, like, does love even exist, and what does it look like, and I just, I just really didn't even believe in love anymore, and being in the storytelling community, I produced some storytelling shows, stories about motherhood. I put out a call to writers and actors and just regular people to share their true love stories, and so from that, people started sending me all these true stories, they had to be 1000 words or fewer, and so to answer your question, like, what does storytelling do in, in this case, I think story, storytelling, it's different than other mediums, like the personal essay or the novel, it's, it's a, it's a testament, it's a first person testament, and what's really great when you see the different storytelling communities around the country is anybody can do it, and so that's part of the beauty of storytelling. Michael Hingson  22:00 I think the key is, though, it has to be a genuine story. Making it up isn't the same thing, Speaker 1  22:06 right? And that's the difference, right? Because people will write a short story or story thing, but in storytelling, you're exactly right, Michael. It needs to be a true story, and that's what makes it so compelling, and I think so relatable, is that people can see themselves in other people's stories, so like in my case it was a way, it was like the evidence, the proof of love, like what it really looks like as it walks around in the world, Michael Hingson  22:36 so that's it, sounds like changed your view of love, and that you believe in love again. I Speaker 1  22:46 do, I do, and it's it, and even like during the first season of Love Notes, because we do an off-Broadway show here in Manhattan, and we have an anthology, a companion anthology. I remember that first year, like some I'd wake up in the morning and just like be not despondent but upset, like, oh, like this doesn't happen. And then literally there was like a little voice in my head that would say, oh well, don't you remember Stacey's story or Sarah's story? And it was like just like the the universe providing this evidence and this this proof and just hearing enough stories and story after story, yeah, it really did fortify my belief in love, and that love is for everyone, and it comes like from all these different angles, and when you least expect it, and it shows up in so many different forms. Michael Hingson  23:43 Yeah, well, and I think there's there's a lot of merit to that. I know when I was writing this last book that I wrote, which is entitled Live Like a Guide Dog: True Stories from a Blind Man and His Dogs, about being brave, overcoming adversity, and moving forward in faith, I spent a lot of time talking about each of the eight guide dogs that I've had and the lessons I learned from them, and also using those lessons in the book to show the importance of different aspects of what happens in our lives, but I have maintained for years I've learned a lot more about life and learned about leadership and teamwork. I've learned a lot more from these dogs than I ever learned from all the experts in the world, and that's primarily because we'll have some interesting observations. One, I allow my dogs to express themselves, but they also learn what the rules are. Because dogs really want to hear from humans, they want humans to set the rules, they want humans to be the pack leaders, by and large, and they want humans to be the ones to say this is what I expect, but when. That relationship forms, and it forms well. There's it's second to none, and you learn so much. Dogs love unconditionally, but they don't trust unconditionally, but they're open to trust, and we're not. And we really should learn to be more open to trust, and just so many different kinds of things. It has really given me a lot of pause to think over the past several years, while we were writing the book, and, and I, and I think about it now. There are a lot of neat stories in there that really ultimately are love stories in one way or another, and I think that makes a lot of sense. Speaker 1  25:36 Oh, that's so.. I'm actually a new dog owner, well, not too new, I.. I'm for the first time in my adult life have a dog, and I just.. it's such a wonderful, like, experience, and it's opened me up to, yeah, like so many different levels of love. Michael Hingson  25:53 Yeah, dogs want to establish a relationship, but as I said, I don't think that they are open to just trusting they do pretty much love unconditionally, unless something just totally traumatizes them. But trusting is a different story, and that's a trust that has to be earned both ways. It's not just us earning their trust, but they're earning our trust, and the people who really take that to heart and develop that relationship and think about it, find that they have a bond that's really second to none. It's as close to knit a team as you could ever find. Speaker 1  26:35 That's beautiful. Michael Hingson  26:37 So, it's a lot of fun. What kind of dog do you have? Speaker 1  26:40 I have, well, because remember I'm in a small New York City. I have a teacup poodle. Michael Hingson  26:46 Oh, so it isn't a Saint Bernard, okay? Speaker 1  26:49 And she's, she's an eye, she's a, she's a character. She, she acts like she's a cross between a teacup and a pit bull when she's in the, when she's out on the street. She does not like she's a scaredy cat on the street. She would prefer to be carried when we're on the street, so she's got sort of a split personality, but she, and she doesn't take too many people. So, just like you were saying, I can identify with that, like the whole trust element, and she's, she only trusts a few people. Michael Hingson  27:25 Yeah, well, trust isn't something that happens overnight. I've maintained for a long time. I think it takes a good year for me when I am meeting a new guide dog. I think it takes a good year for the trust to become so seamless that we really know what each other is thinking, and I think that we really do understand each other. There's a lot of empathy there, Speaker 1  27:52 that's really great. So, Michael Hingson  27:53 I think it's, it is kind of cool. Well, so, but going back to you getting married and all that, so you gave up for a while a lot of your dreams, that that must have, whether it was conscious or not, been a little bit frustrating. Speaker 1  28:08 Yeah, and I didn't realize it at the time. It was only later, like when my younger self sort of came calling, and I had given up a lot for this marriage that didn't really turn out the way I had hoped, and yeah, so writing was a way for me to find myself again, was not only a refuge during that time in my life when I wasn't really happy, but it also really opened up that whole creative part of myself, which felt really good, and it's, you know, it's been something now I've been working on for the last decade and a half, Michael Hingson  28:57 but it sounds like you didn't really, or at least consciously you didn't really know that you were unhappy. Speaker 1  29:03 No, I didn't, and that's a really interesting observation that that you make, because you know, I had my children, I loved my children, and I loved being a mom, and I had a really fulfilling career, but there was something missing, you know, and I wasn't really able to put my finger on that until I started writing, and then it became more and more obvious that, yeah, this is the part that was missing, this, you know, who you had thought you were going to be a creative, you, you had denied that, and you're right, so it wasn't really conscious, but, like, once I sort of, it started to become more noticeable to me, then it sort of came back with a vengeance. Michael Hingson  29:49 How much writing did you do before you got married? Speaker 1  29:53 Before.. well, I really didn't, because I was more in the.. I read a lot. Lot, and, but I was more into that, the acting, so I didn't really, I mean, I would write some really bad poetry, but not anything. I know some writers will say they were writing from the time they were six years old, but I, it didn't come to me till much later. Michael Hingson  30:16 So, what got you started back writing after your marriage ended, what was the trigger that made that happen? Speaker 1  30:25 Writing and the marriage, it was like the last 10 years of, of my marriage, I was writing, and it's, I sort of wrote my, my way out of the marriage in a way, but what was the trigger, and I do remember there wasn't an absolute trigger. I had a friend who had self-published a book. Michael Hingson  30:45 Okay, Speaker 1  30:46 I was like a friend of a friend. And one afternoon, it was a summer afternoon, we were over at her house because she had been hired to go to an elementary school and do a presentation, and so we were brainstorming and about what she could do at this presentation, and I went home from that, and I was like, I felt like so energized again. I was like, wow, well, I could do this, I could write a children's book, and so I sat down, and I wrote this book called Beatrice Bumblebee is busy. I didn't know anything about publishing, and I thought to myself, okay, well, now I'll just write it, and I'll send it to publishers, and I'll get it published. Well, it was promptly rejected by every single publisher, and I knew nothing about the publishing that point, but it was enough of a spark. And then I did start just sort of playing around, and I had this scene in my head of a girl, like a young girl who's been in a car accident, and she's on the side of the road losing consciousness, and she has this terrible secret that she wants to tell her boyfriend, and this, the scene, it was like a dark, wet Pennsylvania night, and it was an autumn, and like, I could see the mist, and so I had written this scene, and I remember giving it to my father, who was a huge reader, and he's like, well, Heather, this is really good. Why don't you keep trying to work on it? And, and so I did, and I love school, so I was like, well, I don't know how to write, like, how can I learn how to write? And then I sort of discovered, oh, well, there's these MFA programs, and so I ended up applying, and and going back to school, and then it was in my MFA program, where I wrote the first draft of my first novel, but yeah, so the actual trigger was a friend who had published a self-published a book, and it really kind of triggered something in me. Michael Hingson  32:38 Whatever happened to Beatrice Bumblebee is busy, Speaker 1  32:41 she is in a drawer, but I do keep.. I have here on my bulletin board. I'll pull it down if we're on camera. I have this little bumblebee, it's like a rhinestone bumblebee that I keep stuck on my bulletin board as just a reminder that the address in my life. Michael Hingson  33:07 Well, are you ever going to publish it? Speaker 1  33:10 Oh, I don't think it's very good, Michael. Michael Hingson  33:12 Okay, well, maybe you should go back and rewrite it, but Speaker 1  33:16 then, and maybe if I have grandchildren someday, maybe I'll, I'll be, yeah, that's kind of interesting that you say that. Maybe I will go back and just look at it. It would be fun to look at it all these years later. Michael Hingson  33:32 Yeah, well, so you got rejected a whole bunch, which is a pretty common story. What did you learn from that? Speaker 1  33:42 Well, and I do, I do talks at different places, and one of the talks I say is I started with the, you know, Calvin Coolidge said most of humanity's problems can be solved with two simple words, press on, and and that's what I learned through the process. My first book was on submission for like 520 weeks before it finally found a publisher, and it was every degree of rejection that you can get when you're publishing, you know, I'm, and for people who understand the publishing hierarchy, you know, the coveted placement is to land a book deal with one of the big five traditional publishers, and then from there it works its way way down, and we had gotten close on some of the big fives and other places where we'd made it to acquisitions, and we finally ended up with a small indie publisher, but it took so long, and it was so soul crushing in a way, and not so much the first book, and the first book I was still like super, super hopeful, and then once it was published, it did go on, and it won the new. National Indy Excellence Award, and I kind of was always thinking of it as a, you know, a stepping stone, a stepping stone, and that the second book would, would land the big publishing deal, and the second book took just as long, and it ended up right back with the same publisher, so the rejection taught me, yeah, that you just need to keep going. I mean, sometimes people hit really easily, or you know, the way the wind's blowing that day, whatever's on trend or top of mind, and, and sometimes it doesn't, but you have to do it because you, you love it, and you're called to do it. Michael Hingson  35:46 When you were getting rejected, did you get any substantive feedback that helped, or do do publishers do much of that? Speaker 1  35:54 Well, actually, I did, especially on my second book, and on the first book, too, it depends how interested they are in the book, and I did have a couple that were pretty interested and gave what's called like an editorial letter, and oftentimes they won't even do that unless you're under contract, but I did have a couple that had liked it enough, so on my second book, especially my agent and I then took that information and did some like hard edits and rewrites, but that's not always the case. I mean, and I have a lot of friends who are also in the business, sometimes you don't get any, any feedback. Michael Hingson  36:39 So now all together, how many books have you written? Speaker 1  36:42 Well, I've written two, and then I've edited and curated the anthology, the Love Notes anthology, Michael Hingson  36:48 right? Speaker 1  36:49 Which, and I've written a small bit of that. Um, yeah, so I'd like to say three books. Michael Hingson  36:54 Are there more books in you? Okay, Speaker 1  36:58 for sure. We have, you know, we'll. well, first, the second, the second Love Notes edition, I'm definitely editing and curating the stories for that, and that's through a small publisher. And then I have been really sort of toying around with, like, what's my next book, and my first two books were young adult romance, mystery, and thriller, and I kind of think I'm done with that genre, so I have talked about an adult, adult fiction, or even a that would go kind of hand in hand with Love Notes, the my story type of book, you know, rebuilding after divorce and being on, you know, what the space that love notes came out of, and going on, you know, hundreds of dates, and what that, that looked like, but that's in a very sort of nebulous state. It Michael Hingson  37:54 will be fun to see what happens. You'll have to keep us all posted, Speaker 1  37:58 yeah, for sure. Michael Hingson  38:00 But you've, you've described your creative journey, your whole creative journey is basically transforming heartbreak into healing. Tell me more about that. Speaker 1  38:14 Yeah, like I touched on earlier, Love Notes came out as sort of this really dark, lonely time in my life. My 30 year marriage had ended. My children had both left for college, and I'd relocated to New York City. So I was living alone for the first time in my adult lifetime. I was 19 years old, and New York can be a really.. for as many people who live here, it can be a really lonely place. I was really, really starting over, and I started dating at midlife, is, you know, it's not for the faint of heart, and I was going on a lot of dates, and just really discouraged by the whole process, and, like, I had sort of mentioned earlier, that's where I kind of was like almost indignant, like you know, I want proof, like show me proof that that love is real, and and that's where this this call to like look for people's love stories came from, so I do say it, it truly came out of a place of of loneliness and darkness, and then hope, though, too. You know, I was hoping I wanted to, I wanted, I wanted the stories to give me proof. I wanted them to be the evidence, and then, and then that sort of became a calling that, well, then I want to share that with other people and give other people hope, and that's been the most gratifying part for me is when somebody like they come to the show and the shows are really great, these storytelling shows, and now I've started to franchise them, so we have them popping up in some other cities, and I've gone around to some of the other cities, in fact, if you have any listeners who. When I produce a love note show, but the audience members, they're like, "Oh, wow, this, this was.. they don't expect it, first of all, coming into it, and everybody walks out feeling good, and that is like so gratifying to me, that, like, you know, in this, in these like divisive times, that they can come to a show, they can recognize part of the human experience, and they can walk out feeling uplifted and Speaker 2  40:25 hopeful, and that some readers, Speaker 1  40:27 you know, in the book do that too, like having read the book, and someone will reach out and say, "Oh, well, that just really gave me hope. So, hope that answers the question a little bit. Michael Hingson  40:40 Does it? Does it? Does get so the two books that you've written are what the Valley Knows and The Lying Season. Tell me more about those. What the interesting titles, to say the least. Speaker 1  40:52 Yeah, okay, so the both books are they're not ones, they're not a sequel and a prequel, but I would call them a series, because they're both in this fictional town of Millington Valley, which is much like the small town I grew up in, the Oley Valley, and it's all set around this high school, so the peripheral characters in the book stay the same, like the English teacher and the principal, but the kids, you know, because kids are only in high school for four years at a time, so different kids kind of like move through both of the books, they're both mysteries or are thrillers, and they both have like a big kind of like moral question at their center, both sent it set in this Millington Valley, which is a small Pennsylvania town, Michael Hingson  41:45 right? And they're, they're for juveniles, primarily. You said, I think, right. Speaker 1  41:52 Well, they are. They'd be considered young adults. What the valley knows, that's told from three point of views: two kids, and then one of the kids' mothers, so it has a lot of crossover appeal. So you and that book originally started at six point of views, and that was when I was in graduate school, and I remember my professor saying to me, Well, Heather, that's that's just too ambitious to try to do for your first book, you need to cut it down, and, and just whoever's story has to be there, that's the point of view you, you include, and so it kind of fell into the young adult category by accident, but I have a lot of adult readers who, who it really resonates as well, Michael Hingson  42:43 yeah. You know, I know a lot of people say, especially the early ones, the Harry Potter books are for more young adults, and so on, but I certainly had no problem enjoying them as a full-fledged, real-life middle-aged adult. So I think there's a lot that we can learn by stretching and not necessarily just falling into the trap of reading one kind or, or one sort of book that's, oh, this is for more adults or this is more for for children. Think there's a lot to be learned all the way around. Speaker 1  43:17 I think you're, you're right, Michael, and that's it's kind of like a modern thing that we do, like classifying books as adult fiction, like when we think about Catcher in the Rye, like what would that be considered now? Because the protagonist is a young adult, would it be considered a young adult book? But yeah, that's a really great point that you're making. Michael Hingson  43:40 Well, so you, you wrote these books, and you said that, so they've been published, and I assume they're out there. Do you know if they're audio books also? Speaker 1  43:52 Well, yes, and but here's the thing, I, because I didn't get to pick the publisher, I mean, the, you know, I didn't get to pick the narrator, so the what they both, okay, so what the bally knows is narrated. Yes, I don't like the narrator's voice. I know that's a terrible thing to say, because I would love for people to go and listen to the audio book, but I don't know, and maybe it's just me. And then the second book the publisher actually used like an AI kind of, I don't know exactly how it works, and I didn't really even know it happened till I went on Amazon one day, I was like, oh, they made an audio book of this, and it was in like an AI voice, so, so the answer is yes. Both of them are on audiobook. Love Notes is not the other bar. Michael Hingson  44:49 It's interesting, I'm on several lists that deal with audio books, and so on, and I hear people talking or. Emailing on the list all the time, and what people have often said is nonfiction books that are not what they're necessarily as much into as fiction books, they don't mind it being an AI voice, but when they're reading good fiction, where they really want to be absorbed, AI and synthetic voices text to speech just doesn't do it, and in fact I buy into that. I agree with that. I don't think that we have yet gotten computer synthesized voices to really take the place of human readers, and I don't know that we ever totally will, because we're so used to what people sound like, but it is an interesting thing that does come up. Speaker 1  45:47 Yeah, I agree with you. Michael Hingson  45:50 So, I prefer human readers in general. I've never been as great a fan of having a synthetic voice. Nothing against computers, but they just don't talk as well as humans do. Speaker 1  46:03 No, I agree with you too. I much prefer the human voice. Michael Hingson  46:09 Well, so you, when did you start writing love notes? When did that really start coming to fruition? Speaker 1  46:17 Well, love notes. We're coming into our third off-Broadway season this Valentine's Day, so it started that would, so it was started in 22 Michael Hingson  46:27 Oh, yeah. Okay, Speaker 1  46:29 so it's a relatively young project. We're going into our third year, but I'm super excited. We just cast the show for this upcoming performance, and that's really exciting. We have, you know, a bunch of local New Yorkers, but then we also have about the cast is 12 members, and six of them are from other parts of the country, so it's, it's got a, you know, flavor from from from all over. Michael Hingson  46:57 Now, is Love Notes available in any way online, or is it strictly just the shows, and they're not recorded and disseminated in any way. The Speaker 1  47:06 the all-star show, which is Valentine's Day at Symphony Space in New York City, the APM show is live streamed. Yeah, so it can be enjoyed from anywhere in the world. Michael Hingson  47:19 Okay, but outside of that one being live streamed, are there recordings of any of the shows that are out there for people to hear? Speaker 1  47:28 There are on my website, actually. Both the 2023 show and the 2024 show are available for resale. I think it's like $15 and you can, you can watch it's like it's a great, like date night kind of thing to watch the Love Notes show. Michael Hingson  47:48 Okay. Well, so from all that you have heard and seen and interacted with in doing Love Notes, how do you define real love today? Speaker 1  48:01 Oh that's it. Oh, Michael Hingson  48:03 that for a question out of left field. Yeah, Speaker 1  48:06 that's a great question. How do I define real love? So, I think real love shows up in a lot of different ways, and it.. and what's interesting in love notes, is I've seen all sorts of examples of it. I've seen the type of real love that ignites people when they're young, you know. Speaker 3  48:31 We'll love Speaker 1  48:31 that's the other thing people will say, "Oh, well, you were too young, that's why it didn't work out. But I don't think that's necessarily true. I think I think a little bit sometimes is luck of the draw, but the I've seen examples of people who met when they were 20 years old, and they've stayed together their entire lives, and that shows up in commitment and the ability to grow up together and to grow and evolve together, so I think real love shows up like that, but I've also seen real love, like the second time around type of love, and that sort of love, where people really need to be able to integrate their past and understand they're both two people carrying bags, and now they're going to carry those bags together, and so that shows up in a different way. Real love, and I've even seen it love showing up for people like in their 80s, third time around, or having never had partnered, and finding a partner very late in life, and that shows up in a whole different way, that's absolutely real too, but I think at the core of all types of real love is one, the ability to both people have to want the relationship, and they have. To be willing to work for the relationship, it's not just like what I want or you want, but it's oftentimes if they can ask the question, like what's the problem, and how is are we a team against the problem, or to be able to solve the problem, and I think that's sort of like the realist type of love that's out there, Michael Hingson  50:26 and I would, would also say it goes back to something we talked about earlier with, with dogs, dogs are are very much open to and do love unconditionally, and when we develop that kind of a relationship, it's as strong as any other kind of relationship that we can develop. When both sides of that relationship sense it and know it, it creates a bond that's, as I said earlier, second to none. Speaker 1  50:58 Yeah, that's a really great way of putting Michael Hingson  51:02 it. I would, I would not want to do anything to betray my guide dog or any of the guide dogs that I've had, but I've learned how to create those teams, and I think that's very important. One thing that that sticks in my mind dealing with dogs is when I lived in Northern California, we were very close to the Marin Humane Society, which is one of the more famous organizations of that type in the world. We were talking to one of the people at the Marin Humane Society one day, and they were talking about the fact that they're growing in class sizes and growing in the number of classes that they have to offer, but what they also point out is that 90% of the training isn't training the dog, it's training the human, which is really true. There's so much that humans don't really work to develop the relationship that they should, and that if they really truly understood it, it would, it would be a whole lot different relationship that they would experience, Speaker 1  52:05 yeah, that's a really nice way of looking at it. Michael Hingson  52:10 Well, so you have love notes that are growing by loops and bounds in a lot of ways, and you have, how many different places are doing the shows now? Speaker 1  52:24 Well, so far we have Indianapolis, Chicago, Redding, Pennsylvania, and then we have another Pennsylvania city, Lancaster, Pennsylvania, and we're in talks right now with Atlanta, Georgia, and Tampa, Florida. Michael Hingson  52:42 Wow, so it's growing, Speaker 1  52:45 it's growing, it's starting to spread. We're starting to spread some love. Michael Hingson  52:51 I get it. What do you think about that? Speaker 1  52:54 I think it's great. Like, I hope I'd love to see one in every city. Such a nice event that really brings the community together. Michael Hingson  53:04 So, how often do the shows run? Is it just like on Valentine's Day, or do they go throughout the whole year? Speaker 1  53:10 It can be any time of year, and it's usually just a one-day event. Sometimes there's multiple shows on one day, but yeah, it's just a one day. Oftentimes the local producer will partner with a local charity, so we try to give back in that way too, and they can choose the charity they want, or, or sometimes they're trying to fund like a scholarship fund, or or something like that. I do encourage that, and and we have like a mastermind group among the producers just trying to support each other as creative entrepreneurs. Michael Hingson  53:46 Well, you're you're seeing a lot of success with it. What kind of surprises have you experienced? This must be kind of a thrill, and a lot of, a lot of surprises for you. Speaker 1  53:58 Well, one of the surprises. well, I'm not surprised by it anymore, but I, I can, I'm certain, always surprised when I have a cast member who, at the very last minute, you know, they've gone through all the rehearsals, all the prep work, all the editing, and then at the very last second they pull out of the show, I've had that happen each show, so now I know how to plan for it, and know how to prepare, you know, producers for it. But yeah, that, that's always surprising to me. Michael Hingson  54:34 It's an adventure, isn't it? Speaker 1  54:35 Sure is. Yeah, gotta sing quickly on your feet. Michael Hingson  54:39 Yeah, you definitely have to do that. Tell us a little bit about Socroc, the company you and your brother formed, and what that's all about. Speaker 1  54:47 Sure, well, my brother was a professional soccer player, and he, when he retired, he moved to Manhattan, thinking he was going to be an actor, and as most actors. Oh, they need a second job to support themselves. Yeah, so became a personal trainer, and he was personal training, and some of his clients got word that he'd been a professional soccer player, and they begged him, they're like, can you teach our kids soccer? So it kind of happened by accident, and just a few balls and cones in Central Park, teaching soccer to little kids, and over the years it's grown and grown and grown and grown. We're in our like 20th year, and so during it was like maybe five years ago, he, it just got out of hand, like it was getting too big, and he needed help, and that was when I had gone through the divorce, and I like explained I'd been in business before, and I wanted a change, so he offered me, you know, a position to come and help him and run, so I run the business side of the soccer, and he runs the soccer side, and we're all throughout Manhattan, we, we do public classes in the parks and playgrounds, and then, like, now in the winter time, we rent space all around the city, and then we also partner with private schools and public schools throughout the city, and we do birthday parties and personal training, and we're starting a kids of all abilities program, and that's that's like our new initiative right now, and and then the spring we're expanding into actually into basketball too, BB Rock, we're calling Michael Hingson  56:29 it. Oh, that's cool. Well, you're doing a lot of different things, you speak, you're an author, you're an educator. We haven't talked about, I guess it's you work with Speaker 1  56:39 SUNY. I teach at the City University of New York, which is part of SUNY, and that work I really love. Yeah, Michael Hingson  56:47 tell, tell me about that. Then, Speaker 1  56:49 so they have an initiative, it's through the Manhattan Educational Opportunity Center, and SUNY provides grants for adult students returning who need to get their high school epilepticy, their GED. So I teach writing the writing section of the GED, and this I - these are the students I like the most, and I've taught at all levels, from freshman comp all the way up to graduate level MFA, and it's the GED adult student that I enjoy the most. So, I'll, when I, when I'm done with you, I actually will zoom up to Harlem, and I'll be teaching GED time tonight. Michael Hingson  57:35 Okay. Well, you're doing all of these different things. How do you keep yourself grounded, and how do you keep the creative juices going? Speaker 1  57:44 Well, that can sometimes be a challenge. Michael Hingson  57:46 I bet, Speaker 1  57:47 but I do. I exercise. That's one thing I really, I love to exercise, and I'm getting better at just taking time for myself, but I also feel like what I do isn't work, like I enjoy what I do, so I always try to bring a sense of gratitude to each day in that way. Michael Hingson  58:13 Yeah, well, and taking time for yourself is is important to do, and and now you have a teacup poodle to share it with, and I'll bet you guys have some interesting conversations. Speaker 1  58:26 Yeah, we sure do. She's a cutie, she's just lying on the little chair right over here. Michael Hingson  58:33 Yeah, my, my dog is over here on his bed, so he, he, he monitors me. Speaker 1  58:41 Yeah, she's been really good, because sometimes when I'm on the Zoom like this, she, she'll start to bark. She doesn't like paying attention to somebody else. Michael Hingson  58:48 Well, one of these days we'll have to end up in Manhattan and come and meet her. Speaker 1  58:54 That sounds Michael Hingson  58:55 be kind of fun. Speaker 1  58:57 That sure would. Michael Hingson  58:58 Well, so tell me, what's next for you? What do you envision going forward from here? Speaker 1  59:04 Well, my hope is actually, I would love, because there have so much fodder now, all these different stories, love stories. My hope is to launch a podcast, a Love Notes podcast that would feature the storyteller and their story, and then I would do an interview of the story behind the story, because people always have questions. They'll hear a story, or they'll read the story, and it's really short. It's like 700 or 1000 words, and they'll always want to know, like, well, what happened to them, or how did that end up. So I envisioned this podcast of love notes, real stories by real people about real love, and that would be like the the meat of it, and then they're at the end of each one, there'd be like a love letter, and people could write love letters that would be shared on the podcast, and tell Michael Hingson  59:55 me, Speaker 1  59:56 you know, like, dear Michael, this is why I love you, and then it would be a. Letter, so that's that's I'd like to see more satellite cities. I'd like to get the next edition of the book out, and then launch the podcast by Trifecta. Michael Hingson  1:00:13 Lots going on, needless to say. Well, if people want to reach out to you, talk about creating their own love notes, or as you said, you'd love to find people who want to help produce in various cities. How do they do that? Speaker 1  1:00:27 Well, probably the easiest thing to do is first, if they just want to learn more about the project in general, would just be to check out the website, and that's at www dot Love Notes worldwide.com and from there, then you can, you can get a hold of me, but I'll give my email address also, it's Heather at Heather Christy, C H R I s t i e books.com so either just hit the website or send me an email directly, and I, yeah, I'd love to talk to anybody who's got a story they want to share, or anyone who's thinking like maybe they'd love to bring a love notes to their community. Michael Hingson  1:01:19 Cool. Well, I hope people will reach out and that you'll get lots of interest from our podcast. It's a, it's a fun thing, and I hope that people will respond. So, all of you out there, email Heather. Speaker 1  1:01:34 That sounds great. And my last little plug: if anybody would love to watch the Love Notes show on January, february 14 for Valentine's Day. You can find that information on the website too. Michael Hingson  1:01:48 What I'm trying to remember, what day of the week february 14 is going to be in 2026 Speaker 1  1:01:53 It's a Michael Hingson  1:01:54 Saturday, great day to Speaker 1  1:01:57 do it. So you can watch it, and actually the live stream will stay live for a week, so if you're not able to watch it that night, you can watch it during the week. Michael Hingson  1:02:05 Oh, cool. Well, I hope people will do that, and I want to thank you for being here. But I want to thank all of you out there for being a part of this today. Heather has had a lot of interesting things to say, and I hope that you'll help her and help yourself by helping her to be more successful. I'd love to hear from you. We'd love to hear your thoughts. Please feel free to email me at Michael H i@accessibe.com that's M I C H A E L H I at Accessi B A C C E S S I B e.com We'd love it and would greatly appreciate it if wherever you are listening or watching the podcast, if you'll give us a five star review, but also, or a rating, but also give us a review. We love reviews, we appreciate reviews, and we really value all the people who have done it so far, and we ask that you do it again, or you do it for the first time. So, please let us know what you think by writing reviews. If you know anyone who ought to be a guest, we'd love it if you'd let us know. Heather, you as well. Anyone that you think ought to be a guest on Unstoppable Mindset, we would really love to be introduced. My belief is everyone has stories to tell, so don't be shy. We'd love to hear from you. But Heather, once again, I want to thank you for being here. This has been absolutely wonderful. Speaker 1  1:03:26 Thank you so much, Michael. It's been so much fun to talk to you this afternoon. Michael Hingson  1:03:32 What if the biggest thing holding you back isn't what's in front of you, but rather what you believe? Welcome to Unstoppable Mindset, where inclusion, diversity, and the unexpected meet. I'm your host, Michael Hingson, speaker, author, and advocate for inclusion and possibilities. This podcast explores how the beliefs we carry shape the way we live, lead, and connect with others each week. I talk with people who challenge assumptions, face adversity head on, and show what's possible when we choose curiosity over fear. Together, we focus on mindset, resilience, and the small shifts that lead to meaningful change. Let's get started, 1:04:24 I.

Bienvenue sur ce podcast produit par le Campus des Dirigeants ! Si vous êtes entrepreneur, dirigeant, dirigeante, vous êtes au bon endroit sur ce podcast.Cette semaine, nous plongeons dans le récit d'une ascension fulgurante et d'une quête de sens profonde avec Philippe Thomas, l'homme qui a propulsé en une décennie Veternity d'une PME de 11 millions d'euros à un leader mondial à 200 millions d'euros de chiffre d'affaires.Vétérinaire de formation, Philippe raconte comment une « révolte » collective contre le traitement comme simples déchets des animaux de compagnie après leur mort a donné naissance à une filière funéraire éthique et respectueuse.Tout au long de notre échange, il partage avec une franchise rare les coulisses de cette hypercroissance internationale qui l'a mené dans plus de vingt pays.Mais, ce succès s'est aussi traduit par un « prix à payer ». Philippe livre avec beaucoup d'authenticité et de générosité un témoignage poignant sur les sacrifices personnels et familiaux exigés par l'hypercroissance : l'épuisement physique et psychologique et leur impact sur ses proches.Avec lucidité, il parle de ces « injonctions paradoxales » du dirigeant et de la difficulté de concilier ambition et équilibre de vie.Il parle aujourd'hui de cette tranche de vie avec recul et dans la sérénité retrouvée.Ce que vous apprendrez dans cet épisode :Les clés de la structuration : Comment passer d'une gestion artisanale à une gouvernance d'excellence en s'entourant d'experts et d'administrateurs indépendants.L'importance de se former : La responsabilité du dirigeant exige de se mettre à niveau des enjeux qu'on porte.La stratégie de croissance : Les secrets de l'expansion internationale, du marché polonais aux ambitions américaines.L'art de la transmission : Le récit de sa sortie « surprise » à 54 ans après une offre de rachat record, et la gestion émotionnelle du « deuil » de son entreprise.Le rebond : Comment il a retrouvé un équilibre en devenant juge consulaire, président d'APIA, expert APM et en se consacrant à sa famille dans un projet de vie écoresponsable.Un épisode indispensable pour tout entrepreneur qui s'interroge sur le sens du succès, l'importance de la gouvernance et la nécessité de « tailler son costume de dirigeant » sans y perdre son âme.Pour aller plus loin, le plus simple, c'est de vous rendre sur le site du Campus et de vous abonner à notre newsletter. Nous aimons dire au Campus des Dirigeants, que partager, c'est s'enrichir. Toute histoire est belle à partager, parce qu'elle est unique. Alors si vous aussi, vous voulez partager votre expérience et venir derrière mon micro, contactez-moi... Et n'oubliez pas : Dirigeant, c'est un métier et un métier, ça s'apprend !Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

Emma meets Zoë Arden, author of Story-Centred Leadership: Crafting cultures of change. The pair discuss storytelling – why it's a great skill to master as a project professional and how to do it well. Zoë is a fellow at the University of Cambridge Institute for Sustainability Leadership and was previously Director of Communications at BT, as well as European MD of global communications firm Weber Shandwick, among other executive roles.For more information on Zoë's book visit: https://zoearden.com/my-bookThe APM book Effective Communication in Projects: Tools, Techniques and Tips, is available at the APM book shop: https://www.apm.org.uk/book-shop/effective-communication-in-projects/  

Mans sarunbiedrs ir Juris Žagars, Dailes teātra direktors.Aktieris, kurš pēdējo gadu laikā ir filmējies Netflix seriālā “In from the Cold” un Paramount seriālā “The Agency” (producents Džordžs Klūnijs, galvenajās lomās Maikls Fasbenders un Ričards Gīrs).Un īpašnieks Žagarkalnam, kas ir Cēsīs.Runājām par Žagara drosmi pieņemt nepopulārus lēmumus, kas vajadzīgi, lai sasniegtu rezultātus, par kuriem viņš ir atbildīgs, bet kas 80% gadījumu kādam nepatīk.Viņš stāstīja par savu pieeju, lai nav bail, ka no sava atbildīgā amata un sirdsdarba var tikt atlaists jebkurā brīdī (tā savulaik notika ar brāli, operas direktoru). Un kāpēc Juris to redz kā izaugsmes iespēju dzīvē, kas dod enerģiju, nevis kā trauksmes avotu.Daudzpusīga saruna.Par fiziskās formas uzturēšanu un darbaspējām dzīves garumā.Par brāļa, Andreja Žagara, pieredzi, vadot operu, kas Jurim tagad noder vadot teātri.Par kļūdainiem lēmumiem, komandu, bailēm un brīvību darbā un ārpus tā, kas ir daļa no interesantas un piepildītas dzīves.Par atziņām, kas radušās, nokļūstot neparastās situācijās.Ar profesionāļa ieteikumiem, kā savaldīt savu satraukumu atbildīgos brīžos.Un vēl daudz ko citu.Cilvēkjauda rīko 3 dienu Jaudas piedzīvojumu cilvēkiem, kuri dzīvē grib vairāk gandarījuma un iespēju, kas prasa drosmi.Ja šī vai kāda cita Cilvēkjaudas saruna tev noderēja vai bija interesanta, uzsauc Cilvēkjaudai virtuālo “kafiju”. Tā tu mums palīdzēsi segt gabaliņu no podkāsta izdevumiem, lai varam to turpināt.Šo epizodi filmējām Power-Up SPACE studijā Rīgas centrā. Te ir viss, kas nepieciešams – moderni aprīkotas studijas un arī daudzpusīgas telpas pasākumiem, kur rīkot apmācības, prezentācijas, filmu vakarus un pat konferences ar skaistu skatu uz Rīgu. Piesakies iepazīšanās tūrei!Vairāk informācijas atradīsi 262. intervijas lapā šeit.SARUNAS PIETURPUNKTI:0:00:00 Ievads0:02:33 “Man patīk strādāt”0:05:18 Ko iemācījās no brāļa Andreja Žagara, kas šobrīd noder darbā0:12:03 Brīvības sajūta, jo vari tikt atlaists0:15:32 Darba stundas un dzīve pēc darba0:18:18 Pirmie nepopulārie lēmumi0:22:06 Lielākās kļūdas ar cilvēku pārvērtēšanu0:31:02 Brīvība kļūdīties ir svarīgāka par perfekcionismu0:32:27 Informācija par Jaudas piedzīvojumu0:33:25 Kā radīt apstākļus, lai cilvēki atļaujas tev izteikt kritiku0:42:52 Sports un sevis uzturēšana formā0:46:14 Ārzemju sieva un dzīve starp 2 valstīm0:53:03 Draugi un vienaudži, kurus atrast vecumā 60+0:57:35 Par brāļa Andreja pieeju dzīvei un viņa zaudēšanu1:17:06 90-tie gadi, bēgot ar bandītiem Tulas mežos, un naudu, kas iešūta kaklasaitē1:19:35 Žagarkalns ir bērnības sapnis no 10 gadu vecuma un ko tas maksā1:24:37 Apmācība kā biznesa neizmantotā niša1:26:06 Kad krīti vai kļūdies, tad "tūlīt augšā, tūlīt lejā, vēl ātrāk"1:30:30 Filmēšanās ārzemēs, darbs un piedzīvojumi, kas ar to saistīti1:37:18 Paņēmieni, kā pārvarēt uztraukumu1:39:19 Power-Up SPACE studija1:44:54 Pārliecība bez sagatavošanas nestrādā, treniņš ir vienīgā recepte1:47:54 Par Dailes teātra repertuāru1:51:35 Humors kā seksīga īpašība1:58:03 Komēdija, traģēdija un finansiālā realitāte2:12:13 Nekas dzīvē nav garan

"Psychic Change and Enactment: Some Reflections" is the work that Ariel Liberman offers us, to examine psychic change from a relational perspective, placing enactment as a central moment in the analytic process. Far from understanding it as a mere technical error, he presents it as a shared repetition (by patient and analyst) that, through insight and the analyst's disidentification with the embodied object, can become a transformative experience. In dialogue with the logic of the “deferred action”, how are these scenes resignified “après-coup”? How can the unthought in the analytic field open new possibilities for symbolization and change?   Ariel Liberman holds a PhD in Psychology and is a member of the Madrid Psychoanalytic Association with training functions. He is currently the editor of the APM's Journal of Psychoanalysis and participates in the committee that organizes the biennial Spanish Language Meetings held by the APM. Over the years, he has held various positions of responsibility within the association, notably as Scientific Secretary of the APM Board. He is the author of several articles and has published two books: “An Introduction to the Work of D.W. Winnicott” (2011) and “Conversations on Psychoanalysis with Stephen A. Mitchell” (2022). He works in private practice in Madrid, Spain. This episode is presented in English and Spanish. Spanish    You can download a copy of the paper here. This podcast series is produced by the International Psychoanalytical Association as part of the activities of the IPA Outreach Subcommittee.    Chair: Gaetano Pellegrini.  Podcast Coordinator: Florencia Biotti. Editing and Post-Production: Massimiliano Guerrieri.   Cover Image: Photo by Ana M. Martín Solar, "Reflections", Laredo, Cantabria, Spain.

“Psychic Change and Enactment: Some Reflections” es el trabajo que Ariel Liberman nos ofrece, en el que examina el cambio psíquico desde una perspectiva relacional, situando el enactment como un momento central en el proceso analítico. Lejos de entenderlo como un mero error técnico, lo presenta como una repetición compartida entre paciente y analista que, a través del insight y de la desidentificación del analista respecto del objeto encarnado, puede convertirse en una experiencia transformadora.En diálogo con la lógica de la acción diferida (Nachträglichkeit), cómo se resignifican estas escenas après-coup? Y cómo puede aquello que permanece impensado en el campo analítico abrir nuevas posibilidades de simbolización y cambio?Ariel Liberman es doctor en Psicología y analista didacta de la Asociación Psicoanalítica de Madrid (APM). Actualmente es editor de la Revista de Psicoanálisis de la APM y miembro del comité organizador de los Encuentros Bienales de Lengua Española que la APM celebra cada dos años.A lo largo de los años ha desempeñado diversos cargos de responsabilidad dentro de la Asociación, entre ellos el de Secretario Científico de la Junta Directiva de la APM. Es autor de numerosos artículos y ha publicado dos libros: Introducción a la obra de D.W. Winnicott (2011) y Conversaciones sobre psicoanálisis con Stephen A. Mitchell (2022).Ejerce la práctica privada en Madrid, España.Puedes descargar una copia del trabajo aquí.Esta serie de podcasts es producida por la Asociación Psicoanalítica Internacional como parte de las actividades del Subcomité de Outreach de la IPA.Presidente: Gaetano Pellegrini.Coordinadora del podcast: Florencia Biotti.Edición y postproducción: Massimiliano Guerrieri.Imagen de portada: Fotografía de Ana M. Martín Solar, “Reflections”, Laredo, Cantabria, España.

EPISODE SUMMARY: Adam Taylor, President and CEO of APM Music, shares his non-linear career path from chemist and perfumer to producing landmark TV for Lifetime and PBS, co-founding a direct marketing enterprise, and becoming the driving force behind APM Music. He explains how he champions composers, shapes production-music strategy, and builds longevity in media. Expect behind-the-scenes TV stories, leadership lessons for broadcasters and creatives, and actionable career takeaways. On this episode of Chachi Loves Everybody, Chachi talks to Adam about: Becoming the head of his family business, Caswell-Massey, and its legacy as the oldest chemist and perfumer in America What he learned about marketing top-shelf intellectual property His pivot into the entertainment industry and how he started Goldman Taylor, producing movies and TV Working with scientists to market their ideas as the founder of Taylor Fox Getting hired as the head of APM, how he modernized the company, and what a day in his life is like The impact of AI on the world of production music and his vision for the future Chairing the Production Music Association and how he creates community, educates, and advocates for the production music industry How he gives back through community engagement and philanthropy His advice for aspiring composers And More! ABOUT THIS EPISODE'S GUEST: With over three decades of experience in the music and intellectual property sectors, Adam Taylor has been instrumental in helping companies, organizations, and individuals harness the value of their copyrights, trademarks, and patents. For the past twenty-two years, he has led APM Music, the world’s premier production music company, renowned for delivering high-quality scores, themes, and background music across various media platforms. Since its inception in 1983, APM has provided an extensive catalog that spans genres from contemporary urban and rock to classical and archival recordings, shaping the soundtracks of countless TV shows, films, commercials, and video games. Before his tenure at APM Music, Adam co-founded Taylor/Fox Enterprises, collaborating with innovators to market unique, patent-protected inventions. He also played a key role as a co-founding partner at Goldman/Taylor Entertainment, where he developed significant television properties, including the Lifetime series “Confessions of Crime” and the acclaimed PBS series “Joseph Campbell – Mythos,” featuring Academy Award® winner Susan Sarandon. Adam’s career began at Caswell-Massey, the oldest chemists and perfumers in the U.S., where he served as President/CEO for a decade. In addition to his leadership in the music industry, Adam is dedicated to humanitarian efforts. He serves on the Board of Advisors for IsraAid, focusing on crisis response and community recovery, and is involved with the Council of Advisors for the Zelikow School for Jewish Non-Profit Management and the Advisory Board of Creative Community for Peace. His commitment to both the arts and social impact underscores his influential role in today’s cultural landscape. LINKS: Brightlight Kenya https://www.brightlightkenya.org/ Tomfoolery SpongeBob Remix https://www.youtube.com/watch?v=4qXVIbs4CR0 Sosh and Mosh https://www.instagram.com/soshmosh?igsh=MWF1OGl6cGQ3ZmdrYw== Groove Factory https://www.groovefactory.group/ Somebody Call Sean Penn https://nymag.com/intelligencer/article/sean-penn-battle-jacob-ostreicher-bolivia-prison.html ABOUT THE PODCAST: Chachi Loves Everybody is brought to you by Benztown and hosted by the President of Benztown, Dave “Chachi” Denes. Get a behind-the-scenes look at the myths and legends of the radio and broadcast industry and beyond as they share their unique career paths. Hear how a variety of innovative leaders grow businesses, develop iconic brands, and entertain audiences in this in-depth interview podcast. ABOUT BENZTOWN: Benztown is a leading international audio imaging, production library, voiceover, programming, podcasting, and jingle production company with over 3,000 affiliations on six different continents. Benztown provides audio brands and radio stations of all formats with end-to-end imaging and production, making high-quality sound and world- class audio branding a reality for radio stations of all market sizes and budgets. Benztown was named to the prestigious Inc. 5000 by Inc. magazine for five consecutive years as one of America’s Fastest-Growing Privately Held Companies. With studios in Los Angeles and Stuttgart, Benztown offers the highest quality audio imaging work parts for 23 libraries across 14 music and spoken word formats including AC, Hot AC, CHR, Country, Hip Hop and R&B, Rhythmic, Classic Hits, Rock, News/Talk, Sports, and JACK. Benztown’s Audio Architecture is one of the only commercial libraries that is built exclusively for radio spots to provide the right music for radio commercials. Benztown provides custom VO and imaging across all formats, including commercial VO and copywriting in partnership with Yamanair Creative. Benztown Radio Networks produces, markets, and distributes high-quality programming and services to radio stations around the world, including: The Rick Dees Weekly Top 40 Countdown, The Todd-N-Tyler Radio Empire, Hot Mix, Sunday Night Slow Jams with R Dub!, Flashback, Top 10 Now & Then, Hey, Morton, StudioTexter, The Rooster Show Prep, and AmeriCountry. Benztown + McVay Media Podcast Networks produces and markets premium podcasts including: IEX: Boxes and Lines and Molecular Moments. Web: benztown.com Facebook: facebook.com/benztownradio Twitter: @benztownradio LinkedIn: linkedin.com/company/benztown Instagram: instagram.com/benztownradioSee omnystudio.com/listener for privacy information.

Protokols, nepieciešamība vai kaprīze – cik pamatota ir valsts amatpersonu VIP privilēģiju izmantošana lidostās, dodoties komandējumos? Krustpunktā analizē Ārlietu ministrijas Valsts protokola vadītājs Marģers Krams, atvaļināts vēstnieks Andris Teikmanis, bijušais satiksmes ministrs politiķis Tālis Linkaits, Valsts kontroles padomes locekle Inga Vilka. Sazināmies arī Rīgas lidostas Komerciālā departamenta direktori Vaivu Kirvelaiti. Bijušā Valsts kancelejas direktora Jāņa Citskovska pēdējā laika atklāsmes par amatpersonu lidojumu izmaksām sociālajās tīklošanas vietnēs ir radījušas pamatīgu viļņošanos. Premjere par VIP zāļu izmantošanu lidostās vien iztērējusi pāri par 30000 eiro, prezidents - vēl divtik daudz.  Vajag revolūciju, šos kungus dabūt nost no kakla, lai mācās dzīvot tāpat kā visa pārējā tauta. Apmēram tāds ir tas vēstījums, kas virmo ierakstos, kurus izplata sašutušie iedzīvotāji. Tikmēr kolēģi no ziņām ir skaidrojuši, ka tā nemaz neesot pašu amatpersonu izvēle, viņiem esot jāizmanto VIP zonas, jo to pieprasa protokols. Un izrādās, ka arī opozīcijā esošie kādreiz ir bijuši VIP zālēs. Tiesa, cik no skaidrotā varēja noprast, kādreiz var arī neiet caur VIP zonu. Kurās reizēs tā ir obligāta, kurās nē? Turklāt kāpēc bez prezidenta, piemēram, VIP zona jāizmanto fotogrāfam vai padomniekam? Mēs secinājām, ka tomēr ir daudz jautājumu, uz kuriem gribas rast atbildes. Kas ir un kas nav valsts līdzekļu šķērdēšana? Esam izvērtējuši visas procedūras, cik tās saprātīgas un atbilstīgas?

Protokols, nepieciešamība vai kaprīze – cik pamatota ir valsts amatpersonu VIP privilēģiju izmantošana lidostās, dodoties komandējumos? Krustpunktā analizē Ārlietu ministrijas Valsts protokola vadītājs Marģers Krams, atvaļināts vēstnieks Andris Teikmanis, bijušais satiksmes ministrs politiķis Tālis Linkaits, Valsts kontroles padomes locekle Inga Vilka. Sazināmies arī Rīgas lidostas Komerciālā departamenta direktori Vaivu Kirvelaiti. Bijušā Valsts kancelejas direktora Jāņa Citskovska pēdējā laika atklāsmes par amatpersonu lidojumu izmaksām sociālajās tīklošanas vietnēs ir radījušas pamatīgu viļņošanos. Premjere par VIP zāļu izmantošanu lidostās vien iztērējusi pāri par 30000 eiro, prezidents - vēl divtik daudz.  Vajag revolūciju, šos kungus dabūt nost no kakla, lai mācās dzīvot tāpat kā visa pārējā tauta. Apmēram tāds ir tas vēstījums, kas virmo ierakstos, kurus izplata sašutušie iedzīvotāji. Tikmēr kolēģi no ziņām ir skaidrojuši, ka tā nemaz neesot pašu amatpersonu izvēle, viņiem esot jāizmanto VIP zonas, jo to pieprasa protokols. Un izrādās, ka arī opozīcijā esošie kādreiz ir bijuši VIP zālēs. Tiesa, cik no skaidrotā varēja noprast, kādreiz var arī neiet caur VIP zonu. Kurās reizēs tā ir obligāta, kurās nē? Turklāt kāpēc bez prezidenta, piemēram, VIP zona jāizmanto fotogrāfam vai padomniekam? Mēs secinājām, ka tomēr ir daudz jautājumu, uz kuriem gribas rast atbildes. Kas ir un kas nav valsts līdzekļu šķērdēšana? Esam izvērtējuši visas procedūras, cik tās saprātīgas un atbilstīgas?

Le Port de Montréal a connu des dernières semaines très mouvementées avec les nombreux départs qui ont eu lieu – et qui se profilent. On fait le point avec eux. Entrevue avec Julien Baudry, chef de cabinet et vice-président responsable des communications, des relations avec le milieu et des affaires externes à l’Administration portuaire de Montréal (APM). Regardez aussi cette discussion en vidéo via https://www.qub.ca/videos ou en vous abonnant à QUB télé : https://www.tvaplus.ca/qub ou sur la chaîne YouTube QUB https://www.youtube.com/@qub_radioPour de l'information concernant l'utilisation de vos données personnelles - https://omnystudio.com/policies/listener/fr

Le CH s’incline : Kucherov a-t-il joué la comédie? | Donald Trump encore ciblé par une attaque: un expert en sécurité estime qu’il y a eu quelques lacunes dans l’intervention | Christine Fréchette en mission pour démontrer aux Américains qu’ils se tirent dans le pied | Benoit Dutrizac présente ses excuses à Olivier Niquet | Crise au Port de Montréal: Mario Dumont questionne le VP responsable des communications | Vers une tarification dynamique à l’épicerie? | Les futurs retraités devraient-ils s’inquiéter? Dans cet épisode intégral du 27 avril, en entrevue : Jean-Philippe Meloche, professeur titulaire de la Faculté de l’aménagement - École d'urbanisme et d’architecture de paysage à l’UdeM. Julien Baudry, chef de cabinet et vice-président responsable des communications, des relations avec le milieu et des affaires externes à l’Administration portuaire de Montréal (APM). Christopher Skeete, ministre des Relations internationales et de la Francophonie. Martin Sirois, propriétaire de Sécurité Sirois. David Boisclair, directeur exécutif de l’Institut sur la retraite et l’épargne de HEC Montréal. Izabel Chevrier, autrice principale d’«Indéfendable». Une production QUB Avril 2026Pour de l'information concernant l'utilisation de vos données personnelles - https://omnystudio.com/policies/listener/fr

The 2026 Medicare Physician Fee Schedule (MPFS) final rule provides insight into how the current administration is thinking about value-based reimbursement. Adam Laughton, Shareholder, Greenberg Traurig LLP, speaks with Alex Kirkland, Senior Vice President, Coker Group, about the trajectory of value-based reimbursement and what is happening in traditional Medicare under the 2026 MPFS. They discuss issues related to alternative payment models (APMs) and conversion factors, steps that providers need to take to qualify as an APM (including investments in electronic health records and an analysis of costs versus benefits), and compliance considerations. Alex recently co-authored an article in Health Law Connections magazine about this topic. From AHLA's Physician Organizations Practice Group.Watch this episode: https://www.youtube.com/watch?v=D-ZCaG-clNIRead the Health Law Connections article: https://www.americanhealthlaw.org/content-library/connections-magazine/article/6e583147-a398-42ab-85c6-293440c564da/Review-of-the-Challenges-and-Requirements-of-BecomLearn more about AHLA's Physician Organizations Practice Group: https://www.americanhealthlaw.org/practice-groups/practice-groups/physician-organizations Essential Legal Updates, Now in AudioAHLA's popular Health Law Daily email newsletter is now a daily podcast, exclusively for AHLA Comprehensive members. Get all your health law news from the major media outlets on this podcast! To subscribe and add this private podcast feed to your podcast app, go to americanhealthlaw.org/dailypodcast.Stay At the Forefront of Health Legal EducationLearn more about AHLA and the educational resources available to the health law community at https://www.americanhealthlaw.org/. 

Emma meets James Evans, Programme Manager at NHS Wales Joint Commissioning Committee, who has a deep interest in psychological safety and contributed to the forthcoming APM e-learning module on the topic.James explains what psychological safety actually is (and what it isn't) and the reasons why it's such a hot topic in project management. Psychological safety is no longer a nice-to-have, he explains – it's become a critical factor in managing projects successfully. The e-learning module is available from APM Learning for APM members. For more information, visit https://www.apm.org.uk/resources/apm-learning/

Today in the business of podcasting:Magellan AI has published a case study with American Public Media showing how podcast attribution data transformed APM's advertiser conversations and helped the organization achieve its strongest digital sales performance since 2021. The study makes the case for treating podcasts and streaming audio as measurable, accountable components of the media mix rather than discretionary brand-spend.Ad Results Media has released a new Playbook on navigating the Netflix video podcast migration, examining how the shift to video and streaming distribution is creating both opportunities and measurement challenges for brands. The playbook addresses ad buying strategies, cross-platform tracking, and how to measure reach and frequency across RSS and streaming ecosystems.Syracuse University is launching a Center for the Creator Economy this fall, offering education, research, industry partnerships, and an accredited minor focused on digital content creation and entrepreneurship. The announcement comes as IAB data puts the U.S. creator workforce at more than 1.5 million full-time equivalents — surpassing the number of licensed physicians and active lawyers.Signal Hill Insights has announced Audio On the Move, Canada's first holistic share-of-audio research study, tracking how and when Canadians listen across digital audio, radio, streaming, satellite, podcasting, and emerging platforms. Pattison Media and Spotify have signed on as inaugural subscribers, with the first edition expected in late spring 2026.To find links to these, and every article covered in today's episode, click here. You can also subscribe to The Download's newsletter to receive the full issue straight to your email inbox every day.

Today in the business of podcasting:Magellan AI has published a case study with American Public Media showing how podcast attribution data transformed APM's advertiser conversations and helped the organization achieve its strongest digital sales performance since 2021. The study makes the case for treating podcasts and streaming audio as measurable, accountable components of the media mix rather than discretionary brand-spend.Ad Results Media has released a new Playbook on navigating the Netflix video podcast migration, examining how the shift to video and streaming distribution is creating both opportunities and measurement challenges for brands. The playbook addresses ad buying strategies, cross-platform tracking, and how to measure reach and frequency across RSS and streaming ecosystems.Syracuse University is launching a Center for the Creator Economy this fall, offering education, research, industry partnerships, and an accredited minor focused on digital content creation and entrepreneurship. The announcement comes as IAB data puts the U.S. creator workforce at more than 1.5 million full-time equivalents — surpassing the number of licensed physicians and active lawyers.Signal Hill Insights has announced Audio On the Move, Canada's first holistic share-of-audio research study, tracking how and when Canadians listen across digital audio, radio, streaming, satellite, podcasting, and emerging platforms. Pattison Media and Spotify have signed on as inaugural subscribers, with the first edition expected in late spring 2026.To find links to these, and every article covered in today's episode, click here. You can also subscribe to The Download's newsletter to receive the full issue straight to your email inbox every day.

What happens to the PM, the designer, and the engineer when a single person with a great idea can take it all the way to market on their own?In this episode of Supra Insider, Ben Erez sits down with Tomer Cohen, former Chief Product Officer at LinkedIn, where he spent 14 years and led the company's product transformation through the AI era. Tomer unpacks the full stack builder mindset - not as a job title, but as a fundamental rethinking of how product development works when the bloated, process-heavy model of the last two decades gets collapsed back down to its original building blocks: idea, build, ship.They explore how Tomer actually rolled this out at LinkedIn across thousands of people, including replacing the traditional APM program with one where candidates submit a working product instead of a resume, and where the final interview is building something end to end in real time. He breaks down the three archetypes he sees emerging - system builders, full stack builders, and specialists - and what he observed clearly separating top performers from the rest: not their tooling, but their judgment. The conversation closes with a Q&A covering how to navigate interpersonal friction as roles blur, when you actually need a specialist to step in, and what skills will remain stubbornly human no matter what.If you're a PM, designer, or engineer trying to understand where your role is actually heading and what to do about it right now, trying to think clearly about how to future-proof your career without falling for hype, or curious how a CPO at one of the biggest tech companies in the world actually tried to operationalize this shift - this episode is for you.All episodes of the podcast are also available on Spotify, Apple and YouTube.New to the pod? Subscribe below to get the next episode in your inbox

Valdība lemj par solidaritātes maksājuma ieviešanu degvielas tirgotājiem. Satiksmes ministrs rosina uz trim mēnešiem par 50 % samazināt vilciena mēnešbiļešu cenas. Apmēram 90 tūkstoši eiro lieli zaudējumi radušies bijušā Valsts kancelejas direktora Jāņa Citskovska bezdarbības dēļ, organizējot speciālus lidojumus toreizēja Ministru prezidenta Krišjāņa Kariņa komandejumiem. Zelenskis: Ja Krievija būs gatava apturēt uzbrukumus mūsu enerģētikai, mēs atbildēsim  ar to pašu. Misijas "Artemis II" astronauti novērojuši Mēness otro pusi, Saules aptumsumu un Venēru. Ar maču Rīgā sākas Latvijas atklātā hokeja čempionāta finālsērija.

Governo de São Paulo participa nesta semana do 68º Congresso Estadual de Municípios, promovido pela Associação Paulista de Municípios (APM), um dos principais encontros municipalistas do país.

**The APM book Doing the Right Project: Using a Systems Thinking Approach to Select Successful Projects is available to purchase here: ⁠https://www.apm.org.uk/book-shop/doing-the-right-project-using-a-systems-thinking-approach-to-select-successful-projects/⁠**In this episode, Emma is joined by the book's co-authors – Andrew Wright ChPP FAPM, leader of the APM Systems Thinking Interest Network, Cesar Rendora ChPP and Estar Bennett. They explore the world of systems thinking. Ever been daunted about the term or what it might mean exactly? Then we will enlighten you, helping to explain how you can put systems thinking into practice and what advantages it gives you in your projects.

Partagez votre opinion avec la rédactionDepuis Paris, où se tenait la convention internationale de l'APM (Association Progrès du Management), Lesfrancais.press a rencontré Frédy Busseau, membre du conseil d'administration en charge du marketing et de la communication, président du club APM en Thaïlande et fondateur de Lalicorn. À travers cet échange, notre invité esquisse le rôle de cette communauté au service, notamment, des dirigeants français à l'étranger dans un contexte mondial en pleine mutation. Une structure qui, selon notre invité, offre aussi un atout précieux, celui : « de ne pas être seuls face à son destin ». Un podcast à écouter pour plonger au cœur des coulisses de cette organisation. Support the show

Jeff Collins, CEO of WanAware The last time the channel faced a shift this fundamental was the rise of the hypervisor. That transition reshaped everything, but it happened inside the four walls of the data center. What’s different about the current moment, argues WanAware CEO Jeff Collins, is that AI workloads, inference nodes, IoT, and SCADA infrastructure are being bolted onto customer environments without the kind of formal network redesign that virtualization demanded. The result is a growing visibility gap that most MSPs don’t realize they have. Collins points to a striking finding from a WanAware survey conducted in late 2025: when business leaders were asked about their visibility gap, they rated it extremely high. When IT was asked the same question, they rated it low. Both were technically right. IT was measuring visibility against the machines in their purview – Active Directory, database servers, web front ends. The business was measuring it against everything else: Kubernetes workloads, cloud functions, agentic AI processes, and infrastructure that might not exist tomorrow. That disconnect is why MSPs can show perfect MTTR and SLA performance while the customer is saying you’re failing. The conversation covers where traditional monitoring breaks down, why 30% false positive rates persist even after major platform investments, and how ephemeral workloads designed to disappear create alerts that will never resolve. Collins makes a compelling case that MSPs need to push visibility up the OSI stack, from layers one through three into the application and business logic layers where margin is significantly higher. He shares a practical framework for how to start, using vertical industry knowledge – particularly in sectors like Canadian oil and gas, where SCADA networks and AWS IoT Core infrastructure represent opportunities to grow a $1,000-a-month customer into a $30,000-a-month engagement. Read Full Transcript Robert Dutt: Hello and welcome to the ChannelBuzz.ca podcast, bringing news and information to the Canadian IT channel for the last 16 years. I’m Robert Dutt, editor of ChannelBuzz.ca and still your host for the show. Today we’re talking about a problem a lot of MSPs and channel partners are starting to feel, even if they don’t always have a name for it yet, and that’s visibility. As AI workloads, hybrid architectures and distributed endpoints become the norm, network traffic is changing faster than the tools that many partners rely on to understand what’s actually happening inside their customers’ environments. My guest today is Jeff Collins, CEO of WanAware. Jeff spends a lot of time with service providers and enterprise teams dealing with this shift, where accountability for performance, security and uptime is increasing, even as environments become harder to see and harder to diagnose when something goes wrong. WanAware operates in the network and infrastructure visibility space, but this conversation isn’t about the tools, the dashboards. It’s about how blind spots form in modern networks, why they’re easy to miss until there’s an outage, a security issue, or an SLA failure, and what partners need to understand as AI-driven infrastructure quietly reshapes traffic patterns and dependencies. In this discussion, we’re going to explore where traditional monitoring starts to fall apart, how partners can rethink what good visibility really means today, and why the ability to see what’s happening across distributed environments is quickly becoming both a risk issue and a business opportunity for MSPs. If you’re responsible for customer outcomes, but you don’t always feel confident you can see everything that matters, this conversation is for you. [MUSIC] Robert Dutt: Jeff, thanks for taking the time. I appreciate it. Jeff Collins: Thanks, Rob. Thanks for having me on. Robert Dutt: You’ve been advising partners, MSPs, VARs, these types of folks through a lot of change over time. Why does this moment with the rise of AI workloads and the continuing trend of hybrid networks feel like a real inflection point rather than sort of just the next evolution of the way things look? Jeff Collins: I think one of the biggest reasons why is because it’s so transformational to what MSPs and resellers and VARs and distributors have dealt with for, let’s say, the last 25 years. If we think about the last major inflection point that they dealt with was really kind of the realm of the hypervisor, this ecosystem where no longer did we have to have a server running an operating system, and that created kind of the whole ecosystem we deal with today. It created cloud, it created containers, all those things were built off this concept of a hypervisor. That was really the last major transformational thing that has happened. Now we fast forward to today and we’ve got this era of AI. We’ve got this era where we’re now taking agentic approaches, generative approaches, to things that our customers deal with every day. When I talk about our customers, those are the customers of the MSP, those are the customers of the reseller, the distributor. Not only are they dealing with that, they’re dealing with this massive evolution in the customer base, but they’re also having to do that same evolution in their own environments. If you’re an MSP and you’re focused on infrastructure, or you’re an MSP and you look more like an MSSP where you’re focused on security, now you’re starting to have to deal with, “Okay, I’ve got these tools, I’ve got these people, I’ve got these agents, I’ve got all these entities inside of my business that are doing something for my customer.” But now I have to think about how am I going to do that faster? How am I going to do that better? How am I going to do that more effectively? Because our customers are getting much more advanced. That’s really one of the biggest things that I see that we’re seeing a lot of, that “Where do I start?” from the channel partner community. When we think about the channel, we know all this stuff is going on, but it seems like such a Herculean lift that I think sometimes it’s hard to know where we make that first step. Robert Dutt: That makes sense. A lot of this, a lot of AI especially, and to a degree sort of the hybridization of the network, that complexity has come on without kind of a formal network redesign. Like you mentioned the transition to hypervisors and that necessitated rethinking how things were done because it was a physical change. Whereas a lot of, especially with AI, it’s kind of being bolted in, added on as you go. Why does that make the environment today harder to understand than maybe it was for past transitions when you’re sitting there watching it as an MSP or other partner? Jeff Collins: Well, I think one of the biggest reasons why this era is so much more difficult than the last transition is because we’re not bound by the four walls of our proverbial house. If we think about when we dealt with the last transition, every customer, their physical server sat inside of something they control. So we’ll refer to it as their house because that’s the easiest kind of comparison we can do. In today’s world, there’s certainly a lot that exists in our customers’ houses and in the houses that the MSP or the reseller or the channel partner or whomever it is are engaged in. But so much of that’s going outside of those walls. And when we think about AI, AI is certainly outside of those walls. I mean, we might be dealing with Anthropic, we might be dealing with ChatGPT or Gemini or the thousand other agentic or generative approaches that are out there. Those are all over the place. And now we’re asking these entities to take oftentimes a process-driven approach that they’ve had for 20, 25 years. And how do you change that process-driven approach when you don’t really know where those workloads, where those assets, where that data is going to reside either today or tomorrow, or even if that data that we’re looking at is even going to exist tomorrow. That’s this whole realm. I mean, we’ve been talking about ephemeral workloads for, you know, let’s call it 14 years, 15 years since really the rise of AWS. But now we’re starting to deal with these ephemeral workloads, not just in the realm of infrastructure, but also in data, in generative concepts, in agents. You know, historically, we had Bob Smith, who might have worked in the NOC. Well, tomorrow, Bob Smith is an agent. What does that look like? It’s AI. What did Bob Smith do yesterday? Did Bob Smith, the new agentic version of Bob Smith, did that person do the right thing, the wrong thing, the incorrect thing? How do we manage that? How do we deal with that? How do we process that? Those are all the things that are across the board, just happening at massive rapid scale. And so, you know, it’s a really difficult time right now to be an MSP or a channel partner, but it’s also an amazing time to be an MSP or channel partner. You know, our world, our capabilities are advancing so fast. You think about one of the simplest use cases that’s out there that all of us think is simple, that MSPs deal with every day, is a circuit outage. You know, a telecom circuit goes down and it’s connected to SD-WAN or it’s connected to a router or it’s connected to some type of device that’s out at the prem. And historically, every MSP on the planet’s dealt with it kind of in a similar way. We get an alert from a monitoring system that feeds a ticketing system. It pops up on a tier one agent’s dashboard. The tier one agent looks at it, they verify power, they verify if the router’s operational, and then they open a ticket with a carrier. And then they, and that’s the hurry up and wait type of world. Well, now in the era of AI, that changes that quite a bit, because every one of those things are very process driven. We don’t need people for that anymore. So now we can have a system take that process flow on, do that. Now, historically, we could use a system to do that. We could write automation and a lot of MSPs did that historically, but the problem with automation is automation is static. When we leverage AI, we can leverage enrichment that helps influence that agentic approach. And so now if there’s a nuance going on, let’s say an example is there’s a global power outage. So let’s say there’s a power outage in the entire Vancouver area. We know that. Well, historically, if we’re looking at that, we see all these customers that are down, we might through a tier one agent approach, a person-based approach that following a process, or even an automated approach, not really correlate that. Because if the MSP is in, let’s say, Montreal, they might not realize there’s a large scale power outage in Vancouver, which is thousands of kilometers away. And so when we think about that, that’s really where these things can change a lot from an agentic perspective. And then the MSP gets the joy of being able to repurpose that person to be much more valuable to their organization, that tier one person can become tier two, and that can really start changing that dynamic a lot. Robert Dutt: Most MSPs would have historically said we have good visibility across what our customers are doing. And probably I would say most believe they have good visibility today. Where does that confidence most often turn out to be misplaced or to start to break down as the model shifts? Jeff Collins: Yeah, so I would 100% agree that most MSPs, when workloads are static, have great visibility. The problem is that in today’s world, so many workloads are becoming dynamic. And we see that change happening consistently. You know, customers, you know, historically MSPs had problems monitoring services inside of a cloud provider. You have ephemeral workloads, you have workloads that aren’t necessarily a server, they’re much more like a service. So you have things that might be a Kubernetes instance, they might be a Kubernetes runtime instance, they might be a function. Those are all things that are crucial to the operation of a customer. They’ve taken those workloads that historically operated on a machine. And they’ve taken those workloads and now they’re in some type of small form factor instance that exists for a very short period of time. That’s been very difficult for MSPs to deal with across the board. But now we take that same concept and that same concept goes outside of the cloud providers. We now have that moving into inference nodes. We now have that moving into IoT and IIoT and OT, where we’re starting to deal with these ecosystems where these workloads are very ephemeral by nature. They might exist for a short period or components of those might exist for a short period, or the way that those are correlated and analyzed might exist. But if you think about inside of a customer from a business risk perspective, those actually carry the highest business risk. An individual Windows 2012 server has some level of business risk. If it’s running SAP, probably a higher level of business risk. But if it’s one Active Directory node and the customer has 100 machines in Active Directory, it doesn’t really matter in the scheme of the world. And so those are the realities of what happens as we kind of think through this stuff. And so for MSPs, this really drives that visibility gap. You know, we did a survey earlier this year, or actually late last year, sorry, in 2025. We did a survey across the board asking business leaders really what the visibility gap was and what they believed. And we asked business leaders and we also asked IT. It was really interesting to see kind of the dichotomy. When you ask the business what the visibility gap was, it was extremely high. When you ask technology what the visibility gap is, it was really low. Now they were both technically right. And here’s why. So IT was thinking about the visibility gap of the machines that they understand, the machines in their purview. So those might be, you know, an Active Directory server, a database server, maybe you have a web front end. Those are all there. And those are 100% being monitored to that IT team or to that MSP. The problem is, is the business itself is operating on a whole bunch of additional workloads that IT doesn’t necessarily have purview to. And so because of that, we start ending up with this difference of visibility. And that’s why oftentimes when you’ll go and you’ll talk to a customer or you’ll go and you’ll talk to the business itself. And the business is saying, why do we have this MSP who works for us? This MSP isn’t doing anything. And the MSP is coming back with these great reports that are showing MTTR is consistently dropping. You know, initial response time, triage time is consistently dropping. We’re blowing out every single metric that we provided you in an SLA or an SLO. And the business is coming back and saying, but you’re failing. And the MSP is saying, I don’t understand. We are not. And here’s all the metrics. And it’s because of this difference in resources that exist, that is what is happening. And so I think that’s one of the big areas that we always have to think through is, you know, as we’re looking at things and as MSPs look at things, they have to continue to be pushing upward inside of the business to understand all those areas that the business is driving that IT, who they’ve historically sold to, may not know about those resources, especially in a lot of these other spaces, AI, IoT, IIoT, OT, ephemeral workloads, cloud workloads, those types of things that are often outside of that scope. Robert Dutt: Yeah. I guess when you’re looking at sort of your visibility stopping basically at the edge of the organization, you’ve got all of this out there, pretty significant impacts on real world issues like latency, like security exposure, like the ability to meet those SLAs that you signed up for, those kinds of things. Jeff Collins: Yeah. Yeah. 100% agreed. And, you know, when you think about the core components that an MSP does, you know, MSPs generally deal with availability and they deal with performance. When you add in the MSSP, now we add in the security component. And some MSPs and MSSPs are more hybrid-based approaches. They may deal with all three. But as you kind of look at those, those core tenant areas have become much more difficult, especially in the last 10 years, certainly in the last year. I mean, the last year has been so disruptive for all that we do. And it’s because those pieces have become much less simple. You know, if I go back 25 years or even 20 years, customers by and large used MPLS networks, rather simple to monitor. You have guaranteed jitter, you have guaranteed latency, you have, you know, all these things that are very easily assumed by an MSP. So if latency exceeds 74 milliseconds between these two individual locations, that breaks the SLA that the provider provides and it’s an easy conversation. You need to go fix this. This is not okay. Well, in today’s world, most of our customers don’t have MPLS networks. Most of them have, you know, sometimes now it’s satellite. They might have Starlink for LEO. They might have 4G or 5G, depending on what portion of the world they’re in. They might have some type of broadband service, fiber broadband, or copper broadband, or some other type of realm. Well, those don’t necessarily have SLAs for that in any way, shape, or form. We may luck out and they have an availability SLA. Maybe it’s three nines or two nines, or maybe not even two nines, depending on what type of service that is. And then when we start moving inside of the network, outside of the service provider, outside of the circuit provider itself, we start moving into other arenas that look like this. You know, historically we had a Dell server, an HP server that had a mean time before failure. Well, that’s pretty easy to understand. If I have a server and it’s going to run for 25,000 hours, it’s easy to understand that life. But when now we’re starting to get services that have an expected failure, and that expected failure is generally measured in less than a year, because the assumption is that the software, the application, resolves that issue. If you’re an MSP and you’re not monitoring the application and you don’t understand the application, you’re now chasing outages that don’t matter. And that’s one of the other things that’s really hard. And we see this all the time. You know, I’ll talk to MSPs and they’re like, “Jeff,” and it goes back to that same conversation we had before of not knowing the business. “Jeff, we get, today we have 30% of our tickets that become false positives. What do we do about that? We’ve gone out and we’ve bought the newest monitoring platform. We’ve implemented AI. We’ve implemented all this automation. We spent $20 million doing that.” These are all real things that I have in conversations with MSPs. And at the end of the day, they still have 30% false positives that they’re working. And the reality is, is because it’s certainly an outage. There was 100% an outage that happened. But the reality is that outage was never going to get restored because the outage was designed. You know, that workload disappeared. A DevOps team or a DevSecOps team deployed a new environment and that workload is now gone. And there’s a brand new workload that you’re not monitoring right now. You know nothing about it. And those are the things that we all collectively have to continually evolve to. It’s that driving up the stack. You know, one of the things that I often see is, you know, we have this proverbial thing that we’ve all dealt with, the OSI model. You know, there’s seven layers to that OSI model. So often in MSPs, we focus on four of them. The problem is, and most MSPs only focus on the first three. They don’t even focus on the fourth one. The issue is, is there’s three more. And those three more are what get driven by the business. And so the more that we can focus on visibility within those three, understanding that, bringing that into our tools, that drives additional value. It also drives significantly larger margin. You know, if we think about margin contribution at monitoring a telecom circuit, that’s a pretty low margin at this point in time. There’s a lot of automation around that. Monitoring a server – that world used to be high-margin, but it’s compressing. Customers are increasingly doing more of this themselves. They’re doing automation directly into their CI/CD pipeline. So it becomes this knife fight. And there’s more and more MSPs that are out there that are also fighting for that same share of market. And so the key is, the more that MSPs can go up market, they can understand, you know, I hate to use this term digital transformation because it literally gets overused every day by every marketing team on the planet. But the reality is, is that if we go behind this marketing abomination of this term, and we actually look at what happens, there’s a ton of value that we can go after. And if we go after that value, and we go after what people are trying to do, we align with that, we can now take those same products, those same processes that we’ve historically had as MSPs, and we can really start evolving that. Moving upward, driving in significant value, taking our tool sets that we may have today, maybe those can evolve with us, maybe we have to make new changes in our tool sets. But the reality is we’re driving that margin upward. So we’re going from maybe our contribution margin to our business today is 30%, let’s say, we can start moving back up into 60, 70, 80% contribution margin from a managed services perspective, which is where we all want to be. We don’t want to be fighting knife fights for 30%. It’s just hard, it’s difficult. Our customer acquisition costs are still generally high. We have salespeople, we have marketing efforts, we have all those things that we’re burning through every day. And we need more and more market share, we need more and more assets that we’re monitoring. And as a result of that, we need better ways that can contribute higher margin and create stickier customers that we’re not in those knife fights with. Robert Dutt: The situation seems to be putting MSPs in a situation where they’re increasingly accountable for outcomes that they can’t fully see the contributing factors of. Before you move on, I just wanted to double click on that just a little bit and just ask, how does that change kind of the risk profile for an MSP when you’re accountable for those things that you don’t completely understand or have complete control over? Jeff Collins: Yeah, I would say a lot of that. And one of the things that MSPs have to think through is a lot of that starts at the sales cycle. If you don’t ask the right questions at the sales cycle stage, oftentimes you get pushed into that ecosystem. When you’re looking at the core functional plumbing behind what a customer is trying to do, and that’s the only thing you’re looking at, you often get siloed into that ecosystem. You’re looking at a server, you’re not looking at SAP. One server going down in SAP doesn’t necessarily mean SAP has a problem. But if that one server is the only HANA server in SAP, that’s catastrophic. You know, it’s this realm of contextual knowledge. Historically MSPs have that contextual knowledge, but it’s all the way at tier three and tier four. That contextual knowledge has to move to tier one. If MSPs want to get to the arena where that is no longer a problem, the contextual pieces have to move downward. You have to go from a hero-based MSP to a process-driven MSP. So many MSPs are built on heroes. It’s really hard to build a scalable business off heroes. You have to have heroes. Heroes are the people that when everything breaks and the world is on fire, they’re the ones who carry you through. And those heroes we want to have, we want to empower them, but they can’t be doing the stuff that should be done at tier one. So if we take that exact same question that you had, Rob, that question is, you know, how do we make, at the end of the day, how do we make MSPs more relevant to their clients and much more aligned with what the client’s trying to do? And that’s by taking the contextual knowledge of what the customer is trying to do, aligning that with the tactical approaches that the MSP is trying to do, and having a very crystal clear playbook of how this tactical component makes up this strategic initiative inside of the business. So we’ll take that, we’ll take that simple example. I shouldn’t say simple. SAP is far from simple. But the reality is, is that SAP is something that customers rely on. And when they rely on that, if SAP goes down the business goes down. And if you have an MSP that’s monitoring that, and at the same second of the same day, the MSP gets 36 tickets. We’ll just pick a random 36 number. 36 severity one tickets come in at that point in time. One of those severity one tickets is for SAP HANA. And the customer only has one instance of that. And that is taking down a large company. So that’s the first ticket. The next 35 tickets are for ephemeral workloads that the customer migrated off of, you got the alert, they migrated to a brand new ephemeral workload. And the 35 don’t matter. They’re false positives. But the one fully matters. In every single MSP on the planet, those 36 tickets are eligible for the same response interval. That’s a pretty tough average to be able to. Are you going to luck out and get the one? Or are you going to luck out, or not luck out, for lack of a better term, and work 35 false positives before you get to the one that matters? Now, most MSPs are going to tell me and they’re going to tell us that, well, we have more than one tier one path. That’s great. But the reality is you need to be responding to that one ticket right now. And you need to understand that that one ticket matters. And the only way you can do that is by starting at the beginning, starting with the sales cycle, understanding what customers are doing. If you’ve already gone down the path and the customer’s embedded, use your customer support teams. Understand what your customers are doing, start layering in that context, start enriching that data, knowing what that actually feeds, and understanding the dependencies and interdependencies inside of that. So if that server goes down, certainly you could by virtue say a database server going down is a SEV-1, but it may not be. If they have four database servers, they’re running in a high availability group, who cares? If one goes down, not the end of the world, go fix it tomorrow. That’s where context, that’s where understanding those dependencies is so crucial. And I mentioned at the beginning of this is how do you take that first step forward? We always take this first step forward and how I instruct MSPs is start doing things like this, take this step forward, break this down into simple programmatic approaches. And when we think about AI, it’s the exact same idea. We move steps forward, we have agentic, we have generative. Pick one, pick an area you want to focus on with your customers, understand the business outcome they’re trying to do. And if you have an inference engine, that’s going to be really crucially important here. So let’s understand that. Let’s monitor that. Let’s understand the intricacies related to how that customer is leveraging it, why it’s important. Are there latency constraints? Are there packet loss constraints? Those types of things. Let’s monitor to that and let’s understand how that happens. And if a customer has an application on the back end, you know, maybe they have New Relic or they have AppDynamics or they have some type of APM toolset, great. Let’s start bringing those into our monitoring. Let’s start bringing that intelligence in, understanding application flows, understanding dependencies, building that to be part of our story. And now we create so much more opportunity for us as an MSP driving that contribution margin northbound. Robert Dutt: So it sounds like we’re kind of defining good visibility in a modern environment and kind of setting up for looking forward as understanding what actually matters to the customer and understanding what kind of flows into it, what all results in that thing that’s important to the customer still being up, still being running, still being functional, and kind of work backwards from there as opposed to the more “this machine is working, this machine is not” kind of approach. Jeff Collins: Yep. Yeah. You want to go from tactical to transformational. That’s really the idea. Robert Dutt: And you shared kind of the idea of the first step to do towards that. I guess as you’re moving towards that first step, you know, is there any one question or kind of mindset that you find works for MSPs to have in mind or asking customers to surface those blind spots and really start to understand what that context is that they have to have? Jeff Collins: Yeah, that’s a really good question, Rob. And, you know, there’s some things that I do tell MSPs to start with before you ever ask that first question. One of them is kind of some of the simple, let’s call it research that you can do before you ever reach out to your customer. One of the easiest things you can do is start by what industry are they in. You know, in Canada, Canada has a lot of oil and gas, lots and lots of oil and gas companies exist in Canada. And so if you have an oil and gas company, we can start right off the bat with a lot of the things that oil and gas companies live and die with. And we’ll just pick on this one as an example. So oil and gas companies have SCADA networks. They have industrial IoT devices that are out there. They’re processing massive amounts of data. That data may be going into the cloud. It may be going into a data center. It may be going into some type of vault or something like that, depending on what they have. But each one of those are things that, as an MSP, you can start out before you ever ask your customer anything. You know that those are the things that exist in their environment. And you can quickly look and see, well, am I monitoring any of those? Well, no, I’m only monitoring Active Directory. Okay, Active Directory is probably important to the oil and gas company. But if it goes down, do they quit producing oil? The answer is probably no. And so if your answer is ever no, you know right off the bat that you’re not monitoring something that’s strategic to your customer. And so the first thing that you should always think about is, okay, if we have this industry, we should be monitoring the things that are strategic. Well, how do we do that? Well, we start with that one step forward. The first thing we talk to them about is just like when we went out and we sold that initial monitoring of Active Directory, they did it because they didn’t have time for it. There’s no oil and gas company on the planet that has time to be monitoring their SCADA networks. They just don’t. They may tell you that they do, but they don’t. So leverage your relationships, leverage your engagement with them and go after those pieces. Understand, you know, if they’re in AWS IoT Core, understand what that looks like. Understand who’s monitoring that. Understand how DevOps is working within that space. Maybe it’s DevSecOps inside of that environment. Understand that convergence of the teams and then start building a story around, you know, let’s take that on for you. Let’s start changing that. Let’s use the same paradigm that we’ve done, driving MTTR down, driving availability up, driving resolution times down, all those types of things. Let’s bring that into the era of SCADA networks, IoT, our core infrastructure. That’s where we start changing the value inside of our customer engagements. And that’s really where I see a huge opportunity for MSPs across Canada, where you can take that environment, you can take those opportunities you already have, and you can grow them from, you know, maybe you bill that customer $1,000 a month. You can grow it to billing them $20,000 or $30,000 a month, but it’s the most crucial $30,000 they spend. Because, you know, if that offshore environment or that, you know, oil sands environment or whatever it might be within the oil and gas space or in the energy sector, whatever it might be, those things are crucial to their business. And so the more that MSPs can kind of make that step forward, and then also start incorporating AI, every single one of those entities is incorporating AI. They’re incorporating it directly into their pipelines. They’re incorporating it directly into their data pipelines, not just the oil and gas pipelines, but each one of those, the more you can incorporate that, the more you can monitor, the more you can show value of everything that you do amazing as an MSP, that’s really where you start creating that intrinsic strategic value and you get out of that tactical approach. Robert Dutt: And the good news is for a lot of these folks in the MSP space, presumably they have some of these pieces already in place, just not necessarily connected up to the technical side, i.e. sales and marketing have been focused on a vertical. And even if they haven’t, because they have customers in this space, they’ve built some of that muscle memory, some of that knowledge of what really matters. Now it’s just a matter, hopefully, of connecting it into the services that they’re offering. Jeff Collins: Yep, totally agreed. Robert Dutt: All right. Well, it’s been a really interesting look at sort of where visibility is at. And I think a real interesting opportunity that you’ve surfaced in terms of how it can be turned into a value conversation. I appreciate your taking the time. Jeff Collins: Sounds great. Thanks so much for having me on, Rob. Robert Dutt: There you have it, my chat with Jeff Collins from WanAware. I’d like to thank Jeff for sharing his insights. The thing that stuck with me from this conversation is how much of what’s changed in the modern network hasn’t been designed in, it’s been bolted on. AI workloads, hybrid architectures, IoT, SCADA, all of it layered into environments without the kind of formal rethinking that happened when we moved to virtualization. And Jeff made a really compelling case that for MSPs, closing that visibility gap isn’t just a risk management play, it’s a revenue opportunity, and potentially a significant one, especially in verticals like energy and critical infrastructure where visibility is tied directly to uptime, safety, and compliance. We’ll be back on Monday with In Case You Missed It, your weekly news roundup. Thanks for listening. I’m Robert Dutt for ChannelBuzz.ca, and I’ll see you in the channel.

Valsts parāds Latvijā ir teju puse no iekšzemes kopprodukta. Lūkojam saprast, vai tā ir problēma un cik tālu ir kritiskais slieksnis, pēc kura iestājas “viss slikti”. No „dzīvot uz parāda nav labi”, līdz „bez aizņemšanās izaugsme ir lēna”. No „bankām jāierobežo kreditēšana un jābūt atbildīgākām”, līdz „bankām jāveicina kreditēšana un jāuzņemas vairāk riska”. No „naudas nav un nebūs”, līdz „naudas ir tik daudz kā nekad”. Apmēram tā īsumā un ar krietnu devas ironijas var raksturot Latvijas ekonomisko un valsts parāda stāstu. Neapstrīdams fakts ir – pēdējo 20 gadu laikā valsts parāds ir trīskāršojies no aptuveni 15% līdz 48% no iekšzemes kopprodukta.

Latvijas iedzīvotājiem izkrāptās naudas summas ik gadu ir mērāmas daudzos miljonos eiro. Ko atbildīgās institūcijas var darīt, lai mazinātu krāpniecību digitālajā vidē. Par to diskusija raidījumā Krustpunktā. Analizē Iekšlietu ministrijas valsts sekretārs Dimitrijs Trofimovs, "CERT.LV" kiberdrošības eksperts Gints Mālkalnietis, SEB bankas Drošības pārvaldes vadītājs Mārcis Pelcis un LMT Privātpersonu apkalpošanas dienesta direktore Ilze Saulīte. Apmēram pāris miljonu mēnesī - tik daudz pagājušā gadā noziedzniekiem izdevās izkrāpt naudu no Latvijas iedzīvotājiem. Bizness rullē, jo vēl pirms gada summa bija par trešdaļu mazāka. Arvien lielāka izdoma, arvien lielāks ieguvums un arvien lielākas sirdssāpes cilvēkiem, jo nav joka lieta pazaudēt visus savus iekrājumus, reizēm īpašumus, iedzīvoties parādos. Protams, visi pēc tam mēģina analizēt, kā viņi tā iekrita, bet ir arī jāuzdod jautājums, ko valsts dara, lai sekmīgāk cīnītos pret pieaugušo noziedzību šajā jomā. Ir zināms, ka Iekšlietu ministrija arī rosina šādas jaunas iniciatīvas. Strīdīgākā no tām ir aizliegt nereģistrētu priekšapmaksas telekaršu pārdošana Latvijā. Cik efektīvi ir pašreizējie piedāvājumi cīņā ar krāpniecību? Ko vēl vajadzētu darīt, lai kaut kā šo riebīgo rūpalu bremzētu?

Flere regnskaber vælter ind over det danske aktiemarked, og Millionærklubben tager imod, vurderer udsigterne og debatterer, om det er tid til mere eller mindre risiko på aktiedepotet. Chefanalytiker Lau Svenssen går i dybden med dagens udmelding fra AP Møller Mærsk, og med på telefonen leverer senioranalytiker Søren Løntoft fra AL Sydbank en dugfrisk analyse på GN Store Nord og Pandora. Vært: Bodil Johanne GantzelSee omnystudio.com/listener for privacy information.

Epstīna failu publiskošana: rezonanse ASV un pasaulē. Eiropas Savienības (ES) un Indijas brīvās tirdzniecības līgums - perspektīvas un problēmas. Politiskā krīze Čehijā - konflikts starp prezidentu un valdību. Aktualitātes komentē politologs Veiko Spolītis un Nacionālās Aizsardzības akadēmijas pasniedzējs Jānis Kapustāns. Sāpīgā failu lavīna Piektdien, 30. janvārī, Savienoto Valstu Ģenerālprokurora birojs darīja pieejamu tīmeklī pēdējo porciju no t.s. „Epstīna failiem”, respektīvi, dzimumnoziegumos apsūdzētā un 2019. gadā cietumā pašnāvību izdarījušā finansista Džefrija Epstīna un viņa līdzzinātājas Gisleinas Maksvelas lietas materiāliem. Tie ir apmēram trīs ar pusi miljonu lappušu teksta, vairāk nekā divi tūkstoši video failu un apmēram 180 tūkstoši attēlu. Šo publiskošanu Ģenerālprokurora birojam par pienākumu uzlika Savienoto Valstu Kongresa pagājušā gada novembrī pieņemtais Epstīna failu caurskatāmības akts. Tiesa, pilnīga publiskošana aizkavējusies par vairāk nekā mēnesi pēc Kongresa noteiktā termiņa. Iemesls, kā apgalvo birojs, esot nepieciešamība veikt failu rediģēšanu, pirmām kārtām padarot nepieejamu noziegumos cietušo identitāti. Tomēr, kā atklājuši publiskoto pārlūkojušie žurnālisti, ne visos gadījumos tas ticis konsekventi veikts. Tāpat norādīts, ka publiskotais materiālu masīvs ir absolūti neorganizēts, daudzas elektroniskās sarakstes vienības un izmeklēšanas dokumentu kopijas tajā atrodamas vairakkārt dažādās vietās, pie tam konstatējams, ka dažādās viena un tā paša materiāla kopijās izrediģēta atšķirīga informācija. Šodien, 4. februārī, Ņujorkas federālā tiesa pēc noziegumos cietušo pārstāvju prasības lems par attiecīgā resursa slēgšanu līdz brīdim, kad visa ar cietušajām saistītā informācija būs padarīta nepieejama. Tikām pasaule ar pārsteigumu konstatē, cik plaši un personiski bijuši Džefrija Epstīna sakari dažādu valstu elites, tai skaitā politiskās elites aprindās. Acīmredzami tieši šajos sakaros, tos mērķtiecīgi būvējot un uzturot, viņš balstījis savu biznesa modeli. Viņa paziņu un sarakstes lokā ir atrodami multimiljardieri Īlons Masks un Bils Geitss, britu karaļnama atvase Endrjū Vindzors-Mauntbatens, publicists, netradicionālās medicīnas apoloģēts Dīpaks Čopra, eksprezidents Bils Klintons, Norvēģijas kroņprincese Mete Mārita un citi. ASV Kongresa Uzraudzības komiteja izsaukusi eksprezidentu Klintonu un viņa dzīvesbiedri, kādreizējo valsts sekretāri Hilariju Klintoni uz iztaujāšanu, un vakar kļuva zināms, ka Klintonu pāris piekritis ierasties. Apmēram trīstūkstoš reizes publiskotajos materiālos parādās pašreizējais Baltā nama saimnieks Donalds Tramps, kurš jau paziņojis, ka publiskotais apliecinot viņa pilnīgu nevainīgumu jebkādu Epstīna likumpārkāpumu sakarā. Apmēram tūkstoš reizes šeit uzpeld arī Krievijas diktatora Vladimira Putina vārds, ar kuru gan, pēc visas spriežot, tiešu kontaktu Džefrijam Epstīnam nav bijis. Toties viņa tiešo kontaktu sarakstā ir kādreizējais Krievijas vēstnieks ANO, 2017. gadā mirušais Vitālijs Čurkins un Sanktpēterburgas Ekonomikas foruma fonda vadītājs, Krievijas Federālā drošības dienesta akadēmijas absolvents Sergejs Beļakovs. Prāga iziet ielās Sadursme starp Čehijas prezidentu Petru Pavelu un labēji populistisko premjera Andreja Babiša valdību, kas uzsāka darbu decembra vidū, notikusi ātrāk un ir ar plašāku rezonansi, nekā daudzi prognozējuši. Babišs trešo reizi kļuva par Čehijas premjerministru 2025. gada decembrī, viņa partijai „ANO 2011” izveidojot koalīciju ar partijām „Brīvība un tiešā demokrātija” un „Automobilisti paši sev”. Viens no pirmajiem jaunās varas simboliskajiem žestiem bija Ukrainas karoga aizvākšana no parlamenta ēkas. Par konkrēto ieganstu pašreizējam konfliktam kļuva prezidenta atteikšanās apstiprināt vides ministra amatā partijas „Automobilisti paši sev” pārstāvi Filipu Tureku, kura partija pauž izteikti antiekoloģiskus uzskatus. Tas ir pirmais šāds kategoriska ministra noraidījuma gadījums no Čehijas prezidenta puses kopš 1993. gada, kad stājās spēkā pašreizējā konstitūcija. Kā iemeslu prezidents min Filipa Tureka attieksmi pret valsts likumiem un konstitucionālajām vērtībām – viņš izcēlies ar homofobiskiem, seksistiskiem, rasistiskiem un nacismam simpatizējošiem izteikumiem. Šīs „daiļrades” apkopojumu publicēja izdevums „Denìk N”.  Tāpat nesen, pavadot ārlietu ministru Petru Macinku vizītē Kijivā, Tureks netieši attaisnoja Krievijas agresiju pret Ukrainu. Ārlietu ministrs Macinka, kurš ir arī „Automobilistu” partijas līderis, nosūtīja vairākas īsziņas prezidenta palīgam, solot Tureka neapstiprināšanas gadījumā, citējot, „sadedzināt tiltus tā, ka tas paliks politoloģijas mācību grāmatās”. Viņš nācis klajā ar iniciatīvu, ka Čehiju nākamajā NATO samitā, kas jūlijā notiks Turcijas galvaspilsētā Ankarā, jāpārstāv nevis, kā ierasts, prezidentam, bet gan premjerministram Babišam. Svētdien, 1. februārī, Prāgas Svētā Vāclava laukumā pēc organizācijas „Miljons mirkļu demokrātijai” aicinājuma pulcējās 80 līdz 90 tūkstošus liels protesta mītiņš prezidenta pozīcijas atbalstam. Opozīcijas partijas vakar sarīkoja parlamenta apakšpalātas neuzticības balsojumu Babiša valdībai, kuru kabinets, pateicoties vairākumam likumdevējā, izturēja. Šodien, 4. februārī, paredzēta prezidenta Pavela un premjerministra Babiša tikšanās, lai apspriestu radušos situāciju. Indijas un Eiropas Savienības dižlīgums Tirdzniecības vienošanos, kuru 27. janvārī Indijas galvaspilsētā Ņūdeli parakstīja šīs valsts premjerministrs Narendra Modi un Eiropas Savienības pārstāvji – Eiropas Komisijas prezidente Urzula fon der Leiena un Eiropadomes prezidents Antoniu Košta – abas puses savos paziņojumos krāšņi dēvē par „visu darījumu māti”. Tas patiešām ir apjomos bezprecedenta nolīgums, kas aptver tirgu ar apmēram diviem miljardiem cilvēku un 25% planētas kopprodukta. Vienošanās paredz pakāpenisku ievedmuitas tarifu samazināšanu gandrīz 97% Eiropas Savienības eksporta uz Indiju un gandrīz 100% Indijas eksporta uz savienību – ļoti vērtīgs papildinājums līdzīgu vienošanos komplektam, kas jau saista savienību ar Japānu, Indonēziju, Meksiku, Dienvidamerikas Brīvā tirgus valstu grupu „Mercosur” un virkni citu valstu. Sarunas par šo līgumu tika uzsāktas 2007. gadā, tad 2013. gadā pārtrauktas nepārvaramu nesaskaņu dēļ, līdz atsāktas 2022. gadā. Var tikai lēst, cik lielā mērā par šo sarunu sekmīga iznākuma katalizatoru kalpoja Savienoto Valstu līdera pēdējā gada mētāšanās ar saviem superaugsto tarifu piedraudējumiem kā Ņūdeli, tā Briseles virzienā, taču vairums analītiķu ir vienisprātis, ka tā ir divu globālās ekonomikas smagsvaru reakcija uz pamanāmo līdzšinējās pasaules kārtības ļodzīšanos. Kā par noslēgto vienošanos raksta Austrālijā bāzētās starptautiskās politikas domnīcas Louvija institūts resurss „The Interpreter”: „Tā vietā, lai signalizētu par atgriešanos pie vecā stila tirdzniecības liberalizācijas, Indijas un ES brīvās tirdzniecības nolīgums atspoguļo pragmatiskāku modeli, kas vērsts uz diversifikāciju, noturību un politikas elastību. Tas mazāk darbojas kā tarifu samazināšanas pasākums un vairāk kā piegādes ķēžu stabilizēšanas plāns ģeopolitisku satricinājumu laikmetā.” Domnīca lēš, ka standartu salāgošana pozitīvi ietekmēs digitālās tirdzniecības, intelektuālā īpašuma aizsardzības un atbildīgas ražošanas normu situāciju visā Indijas okeāna reģionā. Kas attiecas uz ražošanas nozarēm, kuras ir paredzamas kā galvenās ieguvējas no šīs vienošanās, tad Indijā tā ir mašīnbūve, ķīmiskā un farmaceitiskā rūpniecība, savukārt Eiropas Savienībā – automobiļu būve un elektronikas ražošana. Savstarpējo loģistikas ceļu stiprināšana paredz sadarbību kuģošanas drošības un vispārējās aizsardzības jomā Indijas okeānā, kur pēdējā desmitgadē manāmi pieaugusi Ķīnas klātbūtne. Šai ziņā svarīgs moments ir arī drošības un aizsardzības partnerības nolīgums, kuru 27. janvārī parakstīja Eiropas Savienības augstā pārstāve ārpolitikas un drošības politikas jautājumos Kaja Kallasa un Indijas ārlietu ministrs Subramanjams Džaišankars. Der piebilst, ka vakar, 3. februārī, Savienoto Valstu prezidents Donalds Tramps paziņoja, ka panākta vienošanās par tarifu samazināšanu importam no Indijas no 25% uz 18%. Sagatavoja Eduards Liniņš.  

In an industry often defined by hard data and low bids, how do you actually win work without "selling out"? In this episode of Constructive, I sit down with Ken Harms, a construction industry veteran with over 40 years of experience, to discuss the transition from technical project management to the human side of business development. Ken recently authored the book, Building Trust and Winning Work, where he argues that winning work has less to do with the physical proposal and everything to do with how you show up for your clients and build authentic relationships. We dive deep into the "Doer-Seller" model, the psychological hurdles of trust, and why the phrase "stay in your lane" is a creativity killer for construction firms. Key Topics Covered:The Trust Hurdle: Why being likable and competent isn't enough if you break your word. Service over Selling: Shifting your mindset from "making a sale" to being of radical service to the client. The Power of Curiosity: Why you should walk into a client meeting with a legal pad and six questions instead of a glossy brochure. Coaching & Mentorship: Why even the best in the industry—like Steph Curry—still need a coach to stay on top of their game. AI in Construction: How to use AI as a force multiplier for research without losing the essential "face-to-face" human connection. Whether you're an APM looking to accelerate your career or a C-suite executive rethinking your corporate strategy, Ken's insights offer a blueprint for winning work with integrity. Connect with Ken Harms:Book: Building Trust and Winning Work LinkedIn: Kenneth HarmsMusic by Bensound.comLicense code: JT4WZ4TPKR0WYGNMArtist: Lunar Years

Music shapes how we experience film and television — but the way it's licensed, selected, and paid for is often misunderstood.In this episode, I'm joined by Adam Taylor, President and CEO of APM Music, one of the world's most influential production-music companies. APM supplies professionally licensed music for film, television, streaming, advertising, sports, and digital media, with a catalog exceeding one million tracks and partnerships with some of the most respected libraries in the industry.Adam has spent decades at the center of this evolving ecosystem. In our conversation, we break down how music licensing actually works, the difference between professional production music and so-called “royalty-free” models, how technology and AI are changing music discovery, and what filmmakers, editors, and producers need to understand before they find themselves in legal or budget trouble.We talk about Ojai's creative economy, "Happy Birthday's" entry into the public domain and how the right choices can make a movie. We did not talk about minke whale populations, Grecian hoplite tactics or the AI Slopacolypse.This is a practical, eye-opening conversation for anyone working with visual media — or anyone who's ever wondered how the right piece of music ends up under a scene.You can check out more about Adam and APM Music at https://www.apmmusic.com/

When you're managing $60 trillion in assets across dozens of products and 30 global jurisdictions, technical debt isn't just an inconvenience—it's an existential risk.Jason Adams, Interim CTO of Charles River, a State Street Company, leads 800 engineers building mission-critical trading platforms for the world's largest asset managers. Joined by Sid Pardeshi, Co-Founder and CTO of Blitzy, he explains how State Street is using an AI-augmented SDLC to modernize decades-old systems, refactor legacy code, and dramatically increase developer productivity—without compromising the rigor required in financial services.Jason frames the strategy around three pillars: AI for engineering (copilots and polyglot support),AI for operations (APM, observability, and proactive monitoring), andAI embedded in products (LLM-powered explainers).Using Blitzy's agentic approach—iterative context building, dependency mapping, and targeted code generation—State Street compressed months of work into weeks while maintaining strict quality gates.About the Guests:Jason AdamsJason Adams is the Interim CTO of Charles River, a State Street Company. He brings deep expertise in modernizing legacy fintech infrastructure into scalable, cloud-native systems that support mission-critical financial services at global scale.Previously, Jason was Head of Platform Product and Strategy at Charles River Development and CTO of Mercatus (acquired by State Street and now part of Charles River for Private Markets). He has led high-impact initiatives across engineering, product, and cloud infrastructure, with extensive experience guiding end-to-end delivery teams.Today, Jason is driving a comprehensive SaaS transformation at CRD, focused on building resilient, future-ready architectures. From scaling global engineering organizations to delivering secure, high-performance platforms, he is committed to advancing innovation, agility, and long-term growth across Charles River, State Street Alpha, and State Street.Sid PardeshiSid Pardeshi is a technology leader and entrepreneur, currently Co-Founder and CTO of Blitzy. He holds a Harvard MS/MBA and previously served as a Software Architect at NVIDIA, where he built deep expertise at the intersection of AI, large-scale software systems, and product innovation.At NVIDIA, Sid was recognized as a Master Inventor, earning the Inventor's Jacket for driving AI-powered product innovation, with more than 25 U.S. patents filed across gaming, augmented reality, and virtual reality. He is also a seasoned software engineer with a strong track record in application performance optimization, delivering native client load-time improvements of up to 90%.Beyond hands-on engineering, Sid has led and coordinated software design, framework requirements, and application architecture across global teams of 500+ engineers. Today, he applies this blend of innovation, technical depth, and organizational leadership to building autonomous software development platforms that help enterprises modernize at scale.Timestamps:00:30 – Jason on Managing $60 Trillion in Assets01:55 – Challenges and Strategies in Financial Services07:00 – Embracing AI for Modernization09:10 – AI in Software Development Lifecycle15:55 – Ensuring Quality and Compliance with AI23:55 – AI in Operations and Incident Response26:00 – Proactive Workflow Monitoring26:20 – AI in SDLC: Creation to Operations30:00 – Challenges in AI Recommendations33:20 – Iterative Context Building with AI36:00 – Human Side of AI Transformation42:30 – Adopting AI Tools in Financial ServicesGuest Highlights:"One of the things that excites me the most right now is the ability to use an AI-augmented SDLC to drive modernization. Otherwise, with this many systems, it's too hard." — Jason "You have to invest in the non-attractive parts first. You have to build a foundation that's gonna support being able to bring on solutions and tools that could change your overall enterprise SDLC. That's a lot of work and that's a major investment." — Jason "We are unlocking by adding these additional capabilities and additional assurance that improves quality exponentially more than we could have in the past. Now I can have an agent swarm check itself—multiple agents doing code review at a level of depth we just don't have time to get to." — JasonGet Connected:Jason Adams on LinkedInSid Pardeshi on LinkedInYousuf Kahn on LinkedInIan Faison on LinkedInHungry for more tech talk? Check out latest episodes at ciopod.com: Ep 63 - How Autonomous AI is Solving the Enterprise Modernization ChallengeEp 62 - Running IT Like a Growth EngineEp 61 - What Manufacturing Can Teach You About Scaling Enterprise AILearn more about Caspian Studios: caspianstudios.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tras el Big Bang, solo había hidrógeno, helio y un poco de litio. El oxígeno, necesario para hacer agua (H2O), tuvo que "cocinarse" en el interior de las primeras estrellas y ser expulsado al espacio después, cuando éstas murieron. Esto convierte a este descubrimiento en la reserva más grande y, sobre todo, la más antigua de agua que se conoce hasta la fecha. El agua, por lo tanto, no es una rareza moderna; es una parte intrínseca de la historia antigua del cosmos. El agua que han detectado no es líquida, como la de nuestros mares, sino una niebla "espesa" y "caliente" (en términos cósmicos) que envuelve por completo al agujero negro. En el cuásar APM 08279+5255, el agua no puede congelarse. La energía del agujero negro la mantiene en estado gaseoso, excitada, emitiendo señales de radio que han viajado por el universo durante 12.000 millones de años hasta llegar al espectrómetro Z-Spec en el Observatorio Submilimétrico de Caltech, en Hawái, y al interferómetro de Plateau de Bure en los Alpes franceses. Es gracias a estos instrumentos que hemos podido "leer" la firma química del agua a través del abismo del tiempo.

The “join a hot company” career narrative is getting a lot of PMs into trouble. In Part 2 of our PM Career Framework for AI series, we get practical: how to pick the door that fits you — and spot when a prestigious logo is quietly costing you career momentum. We break down nearly 600 listener questions, then map the first set of doors, from Big Tech and public enterprise to the “quality middle” of elite private companies and recent IPOs.Key topics• The “doors” framework: building a personal stack rank• Golden handcuffs: when staying in Big Tech is rational• Why L7+ doesn't translate to startups or AI labs• The “step down” that's actually a level up• How to know if you're a fit for AI-native companies• Debunking the myth of “coasting” in Big Tech• Why APM programs can be the fastest way to learn the craft• The stay/leave test: can you produce a career story?• Who is suited to public enterprise tech• The “quality middle” sweet spotWhat's next (Part 3):Next episode, we assess the doors everyone's obsessing over: AI labs (OpenAI / Anthropic), hot AI startups, ex-growth mid-stage companies, and founding. We will also cover why the rules change dramatically once you move into the AI-native part of the market.Where to find Nikhyl:Twitter/XLinkedInWhere to find Carly:LinkedInShe Leads PodcastTwitter/XJoin The Skip:Skip CoachSkip CommunityFind The Skip:WebsiteSubstackYouTubeSpotifyApple PodcastsTimestamps(00:46) The “doors” framework: building a personal stack rank(11:50) Golden handcuffs: when staying in Big Tech is rational(17:12) Why promotion often doesn't translate to your next job(19:29) The “step down” that's actually a level up: from learning to teaching(22:55) How to upgrade your product intuition without quitting your job(26:23) The Big Tech fit test: why some builders struggle (and some thrive)(31:03) Early-career exception: why APM programs can accelerate you(34:26) Career stories: opinion → ship → impact → learning (and how to collect them)(39:17) Public enterprise tech: when stability + liquidity is the smart move(42:30) The hard question: are you unlucky, or are you the problem?(48:44) If your company is behind on AI: be the change agent or move on?(53:49) The “quality middle” sweet spot: elite teams, near-liquidity, durable brands(57:55) Domain expertise vs “chasing AI”: where you'll have the most impact(62:17) Builder vs fixer: choosing the work you're actually signing up for(65:03) Key takeaways + what's coming in Part 3Don't forget to subscribe to The Skip to hear me coach you through timely career lessons. If you're interested in joining me on a future call, send me a note on LinkedIn, Threads, or Twitter. You can also email me at nikhyl@skip.community This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit theskip.substack.com

Este pasado jueves saltaba la noticia de que el Tribunal Supremo condenaba al fiscal general del Estado, Álvaro García Ortiz, lo que implicaría una inhabilitación de dos años y una multa de 7.200 euros por revelación de datos relacionados con la filtración de un correo electrónico en el que se detallaban dos delitos fiscales del novio de la presidenta madrileña, Alberto González Amador. En 24 Horas de RNE hemos querido conocer la valoración de la sentencia con Alejandro González Mariscal de Gante, portavoz de la Asociación Profesional de la Magistratura.El portavoz de la APM ha apuntado que este procedimiento "demuestra la normalidad democrática e institucional de la justicia en España" y ha subrayado que hay que dejar trabajar a esta institución. Por ello, insiste en que es necesario "evitar cualquier tipo de etiqueta y politización". Mariscal de Gante ha asegurado que, una vez que se lean la sentencia y los votos particulares que probablemente se desarrollen, "veremos los argumentos que se emplean en cada caso y, como siempre, toda la fundamentación que se ha seguido".Escuchar audio

Latvijas Ornitoloģijas biedrība piedāvā dažādus veidus, kā apgūt putnu sugas Latvijā. Sākot ar putnu balsu iegaumēšanu, kam speciāli izveidotas "Putnu audio apmācības", beidzot ar putnu vizuālo atpazīšanu speciālos kursos un daudz ko citu. Kā iepazīt plašo putnu pasauli un kāpēc šādas zināšanas ir tik vērtīgas dabas aizsardzībā? Raidījumā Zināmais nezināmajā skaidro Andris Dekants, Latvijas Ornitoloģijas biedrības projektu vadītājs, un Agnis Bušs, Latvijas Ornitoloģijas biedrības sabiedrības izglītošanas un iesaistes virziena vadītājs. Apmācību materiāls "Putnu audio apmācības" sastāv no divām daļām. Pirmajā daļā putnu eksperts un Latvijas ligzdojošo putnu atlanta koordinators Andris Dekants ir atlasījis desmit putnu balsu audiopiecminūtes, kuras interesentiem ir iespējams klausīties un mēģināt atpazīt tajā dzirdamās putnu sugas. Otro materiāla daļu veido analītiskas audiosarunas par katru no putnu balsu ierakstiem, kur piedalās Andris Dekants un Agnis Bušs, analizējot audioierakstos dzirdamo skaņainavu – sugas, kuras ir sadzirdamas, versijas, ar ko konkrētās sugas un to balsis dabā visbiežāk jauc, cik precīzi putnu balsis atpazīst lietotne "Merlin" u. tml. Kristaps Pūliņš un Zane Gradinārova mācās pazīt Latvijas putnus gan pēc to balsīm, gan dziesmām. Viņi stāsta, kas ir izaicinošākais šajās mācībās un kāpēc izvēlējušies iesaistīties. -- Par par indīgiem putniem stāsta ornitologs Viesturs Ķerus. -- Par grāmatu, kas iedvesmojusi jauniem pētījumiem, stāsta ihtiologs Ivars Putnis. Viņš izvēlējies grāmatu, kuru visbiežāk izņem no sava grāmatu plaukta un šķirsta arī elektroniskā vidē, ir "Zivju daudzveidība. bioloģija, evolūcija un ekoloģija" (The Diversity of Fishes: Biology, Evolution, and Ecology). Tās pirmais izdevums iznāca jau 1991. gadā, kopš 2023. gada ir pieejams trešais papildinātais izdevums. "Ja būtu viena grāmata jānoliek plauktā, tā būtu tieši šī," atzīst Ivars Putnis.  

Neste Kubicast, recebemos o Chico (Francisco Rodrigues) e o França, da Qive, para um papo técnico e divertido sobre como instrumentamos uma aplicação legada em PHP com OpenTelemetry e destravamos visibilidade de ponta a ponta. Contamos como foi a descoberta, o desenho da arquitetura e as primeiras vitórias: da auto‑instrumentação às correções cirúrgicas que derrubaram a latência no p95 e eliminaram instabilidades intermitentes.Falamos de decisões práticas: por que escolher OpenTelemetry em um monólito Zend antigo, como alinhar a coleta com o ecossistema Grafana (Tempo, Loki, dashboards, alertas) e qual o impacto real em consumo de CPU/memória versus os ganhos na operação. Também abrimos o jogo sobre trade‑offs de transporte (gRPC/Protobuf), overhead na request e como padronizamos spans para tornar o tracing “quase APM”, mas com stack aberta.De quebra, exploramos experiência do time (SRE e Eng. de Software) para acelerar adoção, self‑service e developer experience. Se você quer entender auto‑instrumentação em PHP, custos/benefícios, stack de observabilidade com Grafana e boas práticas de tracing distribuído, este episódio é para você.Links Importantes: - Marcelo França - https://www.linkedin.com/in/marceloluizfranca - Francisco Rodrigues - https://www.linkedin.com/in/fcoedno - Artigo inspirador - https://medium.com/engenharia-arquivei/instrumente-sua-aplica%C3%A7%C3%A3o-php-com-opentelemetry-cb3460a64d04 - Conheça a Qive - https://qive.com.br/institucional/ - Opentelemetry PHP - https://opentelemetry.io/docs/languages/php/ - João Brito - https://www.linkedin.com/in/juniorjbn/O Kubicast é uma produção da Getup, empresa especialista em Kubernetes e projetos open source para Kubernetes. Os episódios do podcast estão nas principais plataformas de áudio digital e no YouTube.com/@getupcloud.

Topics discussed: · Customising your study strategy to succeed in the APM exam · Strengthening foundational knowledge ahead of your APM exam · Exploring effective study techniques specifically for APM · Adopting the examiner's mindset: Strategic exam preparation tips · Key APM resources every student should be using Links mentioned in this episode: ACCA Practice Platform APM examiner reports APM technical articles and topic explainers

Lloyd Skinner is the CEO of greyfly.ai and is responsible for leading the company's board and strategic initiatives. With over 30 years of experience in programme management, he has successfully overseen full life cycle projects worth hundreds of millions of pounds, including major change and transformation efforts. During his time as a programme manager at the BBC, he managed thousands of people and chaired both project-level and senior programme executive board meetings, with his programmes being recognized as best in class.Lloyd is an evangelist who advocates the potential to revolutionise project management across multiple industries through AI. He is a seasoned speaker and has delivered UK and Global talks at events organised, for example, by APM, BCS, GAPMO and PMI.In addition to his role at greyfly.ai, Lloyd serves as a non-executive director at companies with a combined turnover of over £15 million, where he chairs board meetings and helps guide the direction of the company. Lloyd has a Master of Science from LSE and is particularly interested in the potential of AI to improve project success.

No Film School delves into the high-pressure, fast-paced world of sketch comedy editing on Saturday Night Live's historic 50th Anniversary special. The episode features returning guest Ryan Spears—four-time Emmy nominee and Film Unit editor at SNL—joined by longtime collaborators Daniel Garcia and Paul Del Gesso. Together, they share insider stories on crafting memorable montages, rediscovering archival gems, navigating the evolution from analog to digital workflows, and ultimately earning their first-ever team nomination for the anniversary special. In this episode, No Film School's GG Hawkins, and guests discuss… How the SNL editorial team collaborated on the 50th Anniversary special, blending archival material and creative reels into a unified piece. The rediscovery of forgotten gems—like Tom Hanks's softball clip—and deciding what made the final cut. Technical and generational shifts in editing: from film and DIY workflows to 4K raw editing, searchable transcripts, advanced VFX, and speedy turnaround. Adapting to new creative tools, such as APM's sound‑alike search and 3D animation techniques like the Cheeto character. Balancing fast cuts with breathing room—tailoring pacing to fit the tone, whether it's surreal whimsy or a more paced parody like White Lotus. Managing chaos: keeping cool under pressure during live edits, system failures, and last-minute creative changes. Advice for aspiring SNL editors: start as assistant editors, build a strong reel (even outside comedy), check your ego at the door, and learn the collaborative workflow. Memorable Quotes “It really was just this kind of like hot, like this sort of like melting pot of ideas…” “Tom Hanks is playing softball with these kids… he's playing the real version of Tom Hanks… super competitive.” “We've jumped to 4K and we're editing raw… now you're transcribing your sequences too… What a game changer.” “Every joke to the frame pretty much.” “It's a learned craft… some people could do it and some people can.” Guests Ryan Spears is a Film Unit editor at SNL and four time Emmy nominee for work including “I'm Just Pete”, “Mario Kart”, and “Murder Show”. He's also cut for the shows “The Amber Ruffin Show”, “Teenage Euthanasia”, the film “Citizen Weiner” and the Hulu standup “Matteo Lane: The Al Dente Special”. He's currently a commercial editor based in New York at The Den Editorial. Daniel Garcia – Daniel Garcia has been a video editor at SNL for 10 years.  His work on the show includes editing weekly promos, pretapes such as PDD's “Hard Seltzer”, and the Emmy winning digital series Creating SNL. Paul Del Gesso is a Film Unit Editor at SNL, where he was previously Emmy nominated for "Bowen's Straight." Additionally, Paul is a writer and producer, and is Head of Production at Warrior Queen Inc. Resources I Really Love My Husband on Instagram: @iReallyLovemyhusbandmovie Find No Film School everywhere: On the Web: No Film School Facebook: No Film School on Facebook Twitter: No Film School on Twitter YouTube: No Film School on YouTube Instagram: No Film School on Instagram Send us an email with questions or feedback: podcast@nofilmschool.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Industrial Talk is talking to Greg Christensen, Founder and Host of CMMS Radio Podcast about "Your source for all things Asset Management". Scott Mackenzie interviews Greg Christensen about his podcast, CMMS Radio, which focuses on asset management and reliability systems. Greg shares his background in building maintenance and software development, leading to the creation of CMMS Radio in 2021. He emphasizes the importance of people, process, and technology in maintenance management. Greg discusses the challenges of sustaining reliability efforts, the impact of leadership changes, and the need for meaningful data collection. He also highlights the complexity of integrating various maintenance management systems and the importance of collaboration among industry professionals. Action Items [ ] @Scott MacKenzie - Attend the SMRP conference in Fort Worth, TX in October and take advantage of the 10% discount using the code "CMMS10". [ ] Reach out to Greg Christensen on LinkedIn to connect and potentially be a guest on the CMMS Radio podcast. Outline Introduction to Industrial Talk Podcast Scott MacKenzie introduces the Industrial Talk Podcast, emphasizing its focus on industry professionals and their innovations. Scott highlights the importance of celebrating industry professionals who solve problems and collaborate. Scott introduces Greg Christensen, the guest for the episode, and his podcast, CMMS Radio. Scott mentions the common threads among industry professionals and the importance of their passion and vulnerability. Greg Christensen's Background and CMMS Radio Greg Christensen shares his background, starting in the building maintenance industry in the 90s. Greg discusses his experience working in various skilled trades and manufacturing environments. Greg talks about starting a software company to manage the process of account management and work orders. Greg explains the inception of CMMS Radio in 2021, focusing on maintenance management, people, and process, rather than just technology. The Evolution of CMMS Radio Greg describes the initial idea of starting CMMS Radio with monologs and the transition to including guests and videos. Greg mentions the inspiration from other podcasters and the importance of adding value without selling. Scott and Greg discuss the challenges of starting a podcast and the importance of perseverance. Greg emphasizes the importance of having real conversations and not trying to satisfy everyone. Challenges in Asset Management and Reliability Scott and Greg discuss the challenges of maintaining asset management and reliability programs over time. Greg talks about the impact of leadership changes and the importance of preserving effective systems. Scott shares his experience with deploying systems like Indus Passport and the challenges of sustaining reliability efforts. Greg highlights the importance of continuous process improvement and the need for incremental changes. The Role of Technology in Asset Management Scott and Greg discuss the role of technology in asset management and the challenges of implementing comprehensive systems. Greg explains the similarities and differences between various asset management systems like CMMS, EAM, and APM. Greg emphasizes the importance of meaningful data collection and the role of frontline maintenance technicians. Scott and...

Is AI just better software? Or something completely different that requires a new paradigm to understand? Today we sit down with Bret Taylor and Clay Bavor, two of the best product builders in the world to tackle that question. Bret and Clay are the co-founders of the AI company Sierra.Brett's resume reads like a greatest hits of Silicon Valley: co-creator of Google Maps, founder of FriendFeed (acquired by Facebook where he became CTO), founder of Quip (acquired by Salesforce where he became co-CEO), former Chairman of the Board at Twitter, and current Chairman of the Board at OpenAI. Clay spent 18+ years at Google, starting as an APM alongside Brett and eventually running product for Gmail, Drive, Docs (all of Google Workspace), Google Labs, and the company's AR/VR efforts.In addition to AI, today's conversation has some great tech industry history discussion and old Google stories, perfect to tide us all over between Google Part I and Part II!Additional Topics:The accelerating adoption curves of technology waves, and if we'll ever see an app that gets a billion users in one daySecond- and third-order effects of agents on the internet economy and customer experienceMaking predictions on which AI terminology will stick and what won'tNew pricing models in the era of AI, like “outcome-based pricing”What it's like to build teams in this new AI eraLinks:SierraSponsors:Plaid: https://plaid.com

Der er godt gang i nyhedsflowet i finans, og dagen byder på både friske regnskabstal fra AP Møller - Mærsk, på nyindførte amerikanske toldsatser på Europa og på flotte lukkeniveauer i den amerikanske tech-sektor i går. For Novos medarbejdere byder den også på en ny topchef, Mike Doustdar, som der allerede synes at være et vist pres på. I hvert fald vil investorerne givetvis forvente tiltag, der får aktiekursen på rette vej igen, og spørgsmålet er, hvor lang deres tålmodighed er. Millionærklubben debatterer hele molevitten og tjekker stemningen i dagens marked med chefanalytiker Lau Svenssen fra Svenssen & Tudborg og senior aktieanalytiker Michelle Nørgaard fra Jyske Bank i studiet. Vært: Bodil Johanne GantzelSee omnystudio.com/listener for privacy information.

Industrial Talk is talking to Tacoma Zach, Co-Founder and CEO at MentorAPM about "Functionally unite end-to-end asset lifecycle management". Scott Mackenzie interviews Tacoma Zach Mentor about Mentor APM, a comprehensive asset management solution. Tacoma shares his background in chemical engineering and asset management, highlighting his experience with Veolia and ExxonMobil. Mentor APM offers a 29-day implementation process, leveraging pre-loaded asset libraries and failure modes. The platform integrates with existing ERP systems and uses AI for rapid, accurate asset assessments. Tacoma emphasizes the importance of proactive asset management, prioritization, and the human component in change management. Mentor APM aims to enhance reliability, reduce costs, and improve operational stability. Action Items [ ] Reach out to Tacoma Zach at mentor APM to learn more about the solution. [ ] Connect with Tacoma Zach on LinkedIn. Outline Introduction and Welcome to Industrial Talk Scott MacKenzie welcomes listeners to the Industrial Talk podcast, emphasizing the importance of celebrating industrial heroes. Scott introduces Tacoma Scott encourages listeners to dive into the industry, emphasizing the need for education, collaboration, and innovation. Scott announces the launch of the Industrial News Network (INN) to keep up with the fast-moving industry and connect people with the right information. Tacoma Zack Mentor's Background and Journey Tacoma Zach Mentor shares his background, starting as a graduate chemical engineer from the University of Toronto. Tacoma discusses his career in contract operations, eventually leading to Veolia, and his transition into asset management. He explains the founding of his engineering company in 2005 and his involvement with Herbalytics, a spin-out from Veolia focused on risk and criticality analysis. Tacoma describes the development of Mentor APM in 2017, aiming to unify various asset management functionalities into one comprehensive solution. Mentor APM's Unique Value Proposition Scott and Tacoma discuss the crowded market of asset management platforms and what sets Mentor APM apart. Tacoma explains the origins of the name "Mentor," derived from the best practices and experiences from Veolia and other companies. He highlights the importance of automation and pre-loading data to reduce rework and manual processes. Tacoma emphasizes the need for a unified solution that integrates various aspects of asset management, from failure modes to prioritization. Implementation and Adoption of Mentor APM Scott inquires about the implementation process and timeline for Mentor APM. Tacoma explains that Mentor APM can be implemented in as little as 29 days, thanks to pre-loaded asset libraries and failure modes. He discusses the importance of prioritization and the ability to quickly assess and manage critical assets. Tacoma highlights the flexibility of Mentor APM to adapt to different customer needs and the importance of change management in the adoption process. Integration with Existing Systems and AI Advancements Scott asks about the integration of Mentor APM with existing ERP systems. Tacoma explains that Mentor APM has published APIs to seamlessly integrate with various systems, including ERP solutions. He introduces Mentor Lens, a tool that allows for...

When the U.S. introduced sweeping tariffs in early 2025, the global trade ripple effects hit the paper and packaging sector hard. Input costs soared, supply chains got tangled, and market competitiveness dipped. But out of this disruption comes transformation.Based on the Future of Commerce article, this episode dives into how paper and packaging companies are stabilizing short-term operations, adapting mid-term strategies, and investing long-term in a more resilient future. From digital supply chain modeling to intelligent pricing and inventory optimization, IT is the backbone of a smarter, stronger, and more agile industry.What You'll Learn in This Episode:1. Immediate Stabilization Through TechnologyHow supply chain risk software and AI-powered analytics uncover tariff exposureUsing pricing engines and FP&A tools to protect margins and manage cash flowBuilding short-term resilience with inventory buffers and foreign trade zones2. Medium-Term Strategies to Adapt and CompeteSupplier diversification with source-to-pay and SRM platformsManufacturing efficiency via MES, APM, TMS, and predictive maintenance toolsExpanding to untapped markets using CRM and market intelligence softwareContract renegotiation supported by CLM and CPQ applications3. Long-Term Resilience Through Integration and InnovationSimulating global network redesign with digital twin supply chain toolsConnecting ERP, SCM, CRM, and pricing systems into a unified digital corePrioritizing high-margin product innovation with PLM systemsTracking trade policy shifts with risk intelligence platforms and IRM toolsKey Takeaways:Tariff disruptions have exposed inefficiencies long tolerated across the paper and packaging industryCompanies that digitize and integrate their systems gain speed, agility, and better decision-makingSupply chain flexibility, predictive analytics, and dynamic pricing are now competitive necessitiesResilience isn't just about surviving the next disruption—it's about being prepared to win during itTechnology is the essential thread enabling transformation across all time horizonsSubscribe to our podcast for expert insights on supply chain resilience, trade policy, and manufacturing innovation. Visit The Future of Commerce for the latest research on how industries are using technology to turn disruption into competitive advantage. Share this episode with operations leaders, digital transformation teams, and anyone preparing for what's next in global commerce.

Rafael Gonzaga, a Node.js TSC member, joins us to unpack the key features and updates in Node.js 24. We explore major changes like the new permission model, async local storage improvements, V8 engine updates, and the future of built-in HTTP capabilities. Rafael also shares insights on security trends, the evolution of the Node ecosystem, and how developers can get involved. Links Website: https://rafaelgss.dev Github: https://github.com/rafaelgss Twitch: https://www.twitch.tv/rafaelgss X: https://x.com/_rafaelgss LinkedIn: http://linkedin.com/in/rafaelgss Resources Node v24.0.0 (Current): https://nodejs.org/en/blog/release/v24.0.0 We want to hear from you! How did you find us? Did you see us on Twitter? In a newsletter? Or maybe we were recommended by a friend? Let us know by sending an email to our producer, Em, at emily.kochanek@logrocket.com (mailto:emily.kochanek@logrocket.com), or tweet at us at PodRocketPod (https://twitter.com/PodRocketpod). Follow us. Get free stickers. Follow us on Apple Podcasts, fill out this form (https://podrocket.logrocket.com/get-podrocket-stickers), and we'll send you free PodRocket stickers! What does LogRocket do? LogRocket provides AI-first session replay and analytics that surfaces the UX and technical issues impacting user experiences. Start understanding where your users are struggling by trying it for free at LogRocket.com. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Rafael Gonzaga.

Industrial Talk is onsite at Hexagon LIVE and talking to Kyle Wessells, Rahul Shinde, Ryan McOdrum and Matthew Peak at Hexagon ALI about "Game changing asset management platform". Scott MacKenzie hosts the Industrial Talk podcast, featuring discussions on industry innovations and trends. At Hexagon Live in Las Vegas, MacKenzie highlights the Asset Life Cycle Intelligence (ALI) platform and Asset Performance Management (APM) solutions. ALI integrates smart 3D design with SDx2 for continuous data synchronization, enhancing asset management. Hexagon EAM, a configurable system for enterprise asset management, supports compliance across various industries. APM uses machine learning to predict asset health and integrate sensor data, aiding in proactive maintenance. The conversation emphasizes the importance of data continuity and the role of AI in improving operational efficiency. Action Items [ ] Reach out to Rahul Shinde (Senior Solutions Consultant at Hexagon) on LinkedIn or at rahul.shinde@hexagon.com to learn more about the integration of 3D design tools and STX2. [ ] Connect with Ryan McOdrum (Sr. Solutions Consultant at Hexagon) on LinkedIn or at ryan.mcodrum@hexagon.com to discuss Hexagon EAM and its configurability. [ ] Follow up with Matt Peak (Solution Consultant at Hexagon) on LinkedIn or at matt.peak@hexagon.com to understand the integration of Hexagon EAM, APM, and J5 Operations Management. Outline Hexagon Live Event Overview Scott MacKenzie introduces the Industrial Talk Podcast and its focus on industry innovations and trends. Scott MacKenzie recaps the Hexagon Live event in Las Vegas, highlighting the innovations and solutions showcased. Scott MacKenzie mentions the Asset Life Cycle Intelligence Platform (ALI) from Hexagon and its significance. Scott MacKenzie promotes an ebook and a workbook available for free download on the Industrial Talk website. Introduction to ALI and APM Scott MacKenzie discusses the importance of ALI and APM (Asset Performance Management) in providing greater insights into assets and business operations. Scott MacKenzie introduces Kyle and mentions the interactive art gallery at Hexagon Live. Kyle explains the interactive art gallery's purpose in representing visibility and value drivers. Kyle introduces the smart 3D design solution and its integration with SDx2, emphasizing data synchronization and contextualization. Smart 3D and SDx2 Integration Rahul explains the integration of smart 3D and SDx2, including data synchronization from P&IDs and 3D models. Scott MacKenzie inquires about the digitization of P&IDs and the use of legacy data. Rahul details the process of digitizing P&IDs and synchronizing data to SDx2 for better management and maintenance. Rahul highlights the business rationale behind the integration, including the use of design tools for maintenance and operations. Business Rationale and Implementation Rahul explains the business rationale for using design tools in maintenance and operations, enhancing sustainability. Scott MacKenzie asks about the journey to achieving a common record for accurate data management. Rahul outlines the infrastructure requirements for connecting design solutions to SDx2 and the benefits of a secure, scalable solution....

News includes Hex 2.2.0 with the new :warnifoutdated option for keeping dependencies updated, Honeybadger's APM with built-in Elixir traces for major components, José Valim demonstrating Tidewave with Zed's AI coding agents, LiveDebugger v0.2.0 with DevTools integration and component highlighting, Dave Lucia's new Elixir "Lua" library for embedding Lua scripting, Paulo Valente's "handoff" library for distributed function graph execution, a PhD thesis on Elixir code smells becoming a finalist for a prestigious award, and more! Show Notes online - http://podcast.thinkingelixir.com/254 (http://podcast.thinkingelixir.com/254) Elixir Community News https://paraxial.io/ (https://paraxial.io/?utm_source=thinkingelixir&utm_medium=shownotes) – Paraxial.io is sponsoring today's show! Sign up for a free trial of Paraxial.io today and mention Thinking Elixir when you schedule a demo for a limited time offer. https://github.com/hexpm/hex/releases/tag/v2.2.0 (https://github.com/hexpm/hex/releases/tag/v2.2.0?utm_source=thinkingelixir&utm_medium=shownotes) – Hex releases 2.2.0 introducing the :warnifoutdated option to help keep dependencies updated. Taking a week off - no episode next week, but returning the following week. https://www.honeybadger.io/blog/elixir-performance-monitoring (https://www.honeybadger.io/blog/elixir-performance-monitoring?utm_source=thinkingelixir&utm_medium=shownotes) – Honeybadger now offers APM with built-in Elixir traces, including default dashboards for Ecto, Phoenix/LiveView, Oban, Absinthe, Finch, and Tesla. https://x.com/josevalim/status/1920062725394243640 (https://x.com/josevalim/status/1920062725394243640?utm_source=thinkingelixir&utm_medium=shownotes) – José Valim demonstrates Tidewave being used with Zed editor's AI coding agents. https://zed.dev/agentic (https://zed.dev/agentic?utm_source=thinkingelixir&utm_medium=shownotes) – Zed's agentic features used with Tidewave to code a pricing plan component. https://www.reddit.com/r/elixir/comments/1kgyfhb/livedebuggerv020is_out/ (https://www.reddit.com/r/elixir/comments/1kgyfhb/livedebugger_v020_is_out/?utm_source=thinkingelixir&utm_medium=shownotes) – LiveDebugger v0.2.0 released with Chrome DevTools extension, component highlighting, callback trace filtering, and dark mode. https://podcast.thinkingelixir.com/249 (https://podcast.thinkingelixir.com/249?utm_source=thinkingelixir&utm_medium=shownotes) – Previous podcast episode discussing LiveDebugger with Krzysztof. https://blog.swmansion.com/whats-new-in-livedebugger-v0-2-0-4543d3af5486 (https://blog.swmansion.com/whats-new-in-livedebugger-v0-2-0-4543d3af5486?utm_source=thinkingelixir&utm_medium=shownotes) – Blog post covering the new features in LiveDebugger v0.2.0. https://hexdocs.pm/luerl/readme.html (https://hexdocs.pm/luerl/readme.html?utm_source=thinkingelixir&utm_medium=shownotes) – Luerl v1.4.1 released with Hex docs - an implementation of Lua 5.3 in Erlang/OTP. https://github.com/rvirding/luerl (https://github.com/rvirding/luerl?utm_source=thinkingelixir&utm_medium=shownotes) – The GitHub repository for Luerl, which Dave Lucia worked on with Robert Virding. https://www.lua.org/about.html (https://www.lua.org/about.html?utm_source=thinkingelixir&utm_medium=shownotes) – Information about Lua, a lightweight, embeddable scripting language. https://bsky.app/profile/davelucia.com/post/3lozadtvqtc2m (https://bsky.app/profile/davelucia.com/post/3lozadtvqtc2m?utm_source=thinkingelixir&utm_medium=shownotes) – Dave Lucia's announcement of his new Elixir "Lua" library. https://davelucia.com/blog/lua-elixir (https://davelucia.com/blog/lua-elixir?utm_source=thinkingelixir&utm_medium=shownotes) – Blog post explaining Dave's new Elixir Lua library. https://github.com/tv-labs/lua (https://github.com/tv-labs/lua?utm_source=thinkingelixir&utm_medium=shownotes) – The GitHub repository for the new Elixir Lua library, providing an ergonomic interface to Luerl. https://hexdocs.pm/handoff/ (https://hexdocs.pm/handoff/?utm_source=thinkingelixir&utm_medium=shownotes) – Documentation for "handoff", a new Elixir library for distributed function graph execution. https://bsky.app/profile/polvalente.social/post/3louqxeegrs2u (https://bsky.app/profile/polvalente.social/post/3louqxeegrs2u?utm_source=thinkingelixir&utm_medium=shownotes) – Paulo Valente's announcement of the handoff library, which enables distributed Nx computations. https://github.com/polvalente/handoff (https://github.com/polvalente/handoff?utm_source=thinkingelixir&utm_medium=shownotes) – GitHub repository for the handoff library created by Paulo Valente and sponsored by TvLabs. https://bsky.app/profile/lucasvegi.bsky.social/post/3lke2pt2zws2e (https://bsky.app/profile/lucasvegi.bsky.social/post/3lke2pt2zws2e?utm_source=thinkingelixir&utm_medium=shownotes) – Lucas Vegi's PhD thesis "Code Smells and Refactorings for Elixir" is a finalist for the SBC Dissertation Award. https://hexdocs.pm/elixir/code-anti-patterns.html (https://hexdocs.pm/elixir/code-anti-patterns.html?utm_source=thinkingelixir&utm_medium=shownotes) – Elixir's code anti-patterns guide, a practical resource related to code smells and refactoring in Elixir. Do you have some Elixir news to share? Tell us at @ThinkingElixir (https://twitter.com/ThinkingElixir) or email at show@thinkingelixir.com (mailto:show@thinkingelixir.com) Find us online - Message the show - Bluesky (https://bsky.app/profile/thinkingelixir.com) - Message the show - X (https://x.com/ThinkingElixir) - Message the show on Fediverse - @ThinkingElixir@genserver.social (https://genserver.social/ThinkingElixir) - Email the show - show@thinkingelixir.com (mailto:show@thinkingelixir.com) - Mark Ericksen on X - @brainlid (https://x.com/brainlid) - Mark Ericksen on Bluesky - @brainlid.bsky.social (https://bsky.app/profile/brainlid.bsky.social) - Mark Ericksen on Fediverse - @brainlid@genserver.social (https://genserver.social/brainlid) - David Bernheisel on Bluesky - @david.bernheisel.com (https://bsky.app/profile/david.bernheisel.com) - David Bernheisel on Fediverse - @dbern@genserver.social (https://genserver.social/dbern)

On this Christmas Day, we're sharing the last episode of Squeezed, fittingly about the end of life. ​​Alua is a renowned death doula, author, and educator who believes that living fully requires all of us to face mortality head-on. Whether it's providing support at the bedside or making end-of-life-plans well in advance, Alua works with clients at every stage of life to embrace the inevitable with heart and humor. Death can be scary, but doulas like Alua are revolutionizing end-of-life-care by teaching us how to live more presently… so we can die peacefully. Squeezed is a Lemonada Media original. Yvette Nicole Brown is the host of this show. Chrystal Genesis is our senior producer. Giulia Hjort, Tess Novotny, and Hannah Boomershine are our producers. Ivan Kuraev is our engineer. Our theme music is by Andi Kristinsdottir, with additional music by APM music. Jackie Danziger is our VP of Narrative Content. Executive producers are Yvette Nicole Brown, Jessica Cordova Kramer, and Stephanie Wittels Wachs. This show was created in partnership with the Robert Wood Johnson Foundation, a leading national philanthropy dedicated to taking bold leaps to transform health in our lifetime and pave the way, together, to a future where health is no longer a privilege, but a right. Follow Squeezed wherever you get your podcasts, or listen ad-free on Amazon Music with your Prime Membership. You can also get premium content and behind the scenes material by subscribing to Lemonada Premium on Apple Podcasts.  Follow Yvette Nicole Brown on Instagram at @yvettenicolebrown. Stay up to date with us on X, Facebook and Instagram at @LemonadaMedia. Want to become a Lemonada superfan? Join us at joinsubtext.com/lemonadasuperfan.   Click this link for a list of current sponsors and discount codes for this and all other Lemonada series: lemonadamedia.com/sponsors. To follow along with a transcript, go to lemonadamedia.com/show/ shortly after the air date.See omnystudio.com/listener for privacy information.

Jessica Guthrie is squeezed. A decade ago, at 26 years old, Jessica unexpectedly became a caregiver for her mom, Constance, who is now living with late-stage Alzheimer's. Over the years, Jessica has left behind a life in Texas, moved back home to Virginia, and quit her job to focus on caregiving full-time. While so much of her life is on hold, Jessica has gained a lot and found a powerful community of caregivers online.  Squeezed is a Lemonada Media original. Yvette Nicole Brown is the host of this show. Chrystal Genesis is our senior producer. Giulia Hjort, Tess Novotny, and Hannah Boomershine are our producers. Ivan Kuraev is our engineer. Our theme music is by Andi Kristinsdottir, with additional music by APM music. Jackie Danziger is our VP of Narrative Content. Executive producers are Yvette Nicole Brown, Jessica Cordova Kramer, and Stephanie Wittels Wachs. This show was created in partnership with the Robert Wood Johnson Foundation, a leading national philanthropy dedicated to taking bold leaps to transform health in our lifetime and pave the way, together, to a future where health is no longer a privilege, but a right. No one should face Alzheimer's or dementia alone. The Alzheimer's Association is there to help. The Association has a free 24/7 Helpline – available day or night – and a robust website with education and support services. Call the Association's Helpline at 1-800-272-3900 or visit its website at alz.org Follow Squeezed wherever you get your podcasts, or listen ad-free on Amazon Music with your Prime Membership. You can also get premium content and behind the scenes material by subscribing to Lemonada Premium on Apple Podcasts.  Follow Yvette Nicole Brown on Instagram at @yvettenicolebrown. Stay up to date with us on X, Facebook and Instagram at @LemonadaMedia. Want to become a Lemonada superfan? Join us at joinsubtext.com/lemonadasuperfan.   Click this link for a list of current sponsors and discount codes for this and all other Lemonada series: lemonadamedia.com/sponsors. To follow along with a transcript, go to lemonadamedia.com/show/ shortly after the air date.See omnystudio.com/listener for privacy information.