Ask the Educator

In this episode, Kevin and Adam sit down with sterile processing legend Natalie Lind to reflect on her April 2025 webinar about improving communication and collaboration between the Operating Room (OR) and Sterile Processing Department (SPD). They discuss key takeaways from the session, explore why OR–SPD relationships often break down, and share practical strategies to bridge the gap, strengthen teamwork, and ultimately improve patient care.

The role of the Sterile Processing Educator has become increasingly common in the last 5-10 years, as more facilities recognize that managers can't effectively run their departments while also prioritizing staff education. In this episode, we chat with Jhmeid Billingslea about the significance of the educator role, why it's essential for the success of a department, and share specific strategies educators can use to enhance staff education.

Industry conferences can feel overwhelming, especially for professionals who are introverted or nervous about attending events with large crowds. In this episode, Healthmark's Michael Matthews (a fellow introvert) shares insight on what to expect, how to manage your time and energy effectively, and offers valuable tips for not just surviving, but thriving, at these events. Tune in for advice on how to make the most of your next conference experience.

With complex IFUs and limited time between procedures in endoscopy, gaps in education and processes can lead to mistakes. In this episode, IP Consultant Emily Barnard (MPH, CIC, HACP-CMS) of Epidemiology Loves Solutions identifies these gaps and offers practical solutions.

Mark recaps his insightful Healthmark webinar on biofilms and fomites. He dives into the science behind biofilms - what they are, how quickly they can form, and why they pose a significant threat to sterile processing. Tune in as Mark explains the dangers biofilms present in maintaining sterility and the importance of managing it in a healthcare setting.

Ever wondered what's inside some of the most complex surgical instruments and devices? Healthmark's Rebecca Peplau has...and she didn't just wonder, she took them apart! In this episode, we revisit Rebecca's Healthmark Academy webinar, “New Year, New Perspective: Examination of Instrument Cross Sections” and dive into her process. Find out what instruments surprised her the most and her advice to those responsible for cleaning these devices.

The relationship between SPD and the OR is crucial for ensuring positive patient outcomes - but why does it sometimes unravel into a tangled mess of shame, blame, and mistrust? In this episode, we saddle up with Clinical Education Specialist Ronald Hunsucker (AKA the Cowboy of Clean) to explore the challenges and share insights on strengthening this vital partnership.

In Part 2 of our career retrospective with the legendary Stephen Kovach, we explore his transition to Healthmark, the company's evolution over the years, and memorable moments with Ray Taurasi and the Basile brothers. Stephen's unparalleled contributions have left an indelible mark on the industry, making this episode a heartfelt tribute to his remarkable legacy. Thank you, Stephen Kovach! 

As the legendary Stephen Kovach prepares for his January 2025 retirement, he joins us for a final, reflective interview. Stephen shares his journey - from his early life and entry into the healthcare industry to discovering his passion for reprocessing and his impactful career at Healthmark. Along the way, we explore thought-provoking topics such as overcoming learning disabilities, the symbolism of "crows," the value of mentorship, and the art of public speaking. This must-listen episode offers an intimate glimpse into the man, the myth, the legend - Stephen Kovach.

In this essential episode, Dr. Tiffany Wiksten from The Joint Commission joins us to discuss reprocessing and department surveys. Learn what surveyors are looking for, key areas for department leaders to focus on, and how to best prepare for the survey process. 

In this season of giving, we're dedicating an episode to the people who truly deserve recognition: YOU, the sterile processing professional! Join us as Kevin & Adam chat with Rebecca Peplau, our newest Healthmark Clinical Education Specialist, about showing appreciation for sterile processing professionals and ways we can better support and recognize the vital role they play in the healthcare industry. From all of us at Healthmark, Happy Thanksgiving!

On a dark and stormy night, possibly at a hospital in your hometown, there are terrible dangers waiting inside the basement. Improper cleaning, poor storage practices, and unsealed packages are just some of the nightmares that await inside a sterile processing department near you. The Packaging Princess, Malinda Elammari, has seen some of these bad practices and lived to tell the tale. Join us (if you dare) and learn about the horrors that await…

For years, sterile processing has been seen as an 'entry-level' position. But have we moved beyond that? In this episode, Kevin and Adam dive into the complex science and technology now driving the modern sterile processing department. They discuss why it's time for the industry to recognize and re-evaluate the expertise of our sterile processing professionals. This episode is a call to action for SP leaders to rethink our perception of sterile processing—and to reshape our vision for the future.

Sterile Processing Technicians work tirelessly in a demanding role with minimal pay, benefits, and often without recognition, despite their crucial contributions to patient safety. In this episode, we sit down with HSPA President-Elect Arlene Bush to discuss how we can better celebrate, appreciate, and support these essential healthcare professionals. Happy Sterile Processing Week! 

The healthcare environment is already a stressful one with a fast pace, constantly shifting priorities and emergent needs, and demands of consistent excellence.  But this environment gets even more challenging when there is one or more workplace bullies in our midst.  In this episode, we speak to Katie Belski, a long-time professional of the healthcare field working in positions like Quality, IP, and Sterile Processing to hear her thoughts on why these bullies are so prevalent, the impact of them, both mental and financial, and how we can start to fix a toxic workplace culture.

With infections linked to flexible endoscope reprocessing making headlines, many departments are turning to disposable scopes to reduce the risk. In this episode, we talk with Jill Berends (Ambu) about the latest studies on disposable scopes, their impact on patient outcomes, and the steps Ambu is taking to address environmental concerns. Thanks for listening! Please like and subscribe for more episodes. Questions or comments? Emails us at: asktheeducator@hmark.com

2024 saw the release of AAMI TIR99 for the reprocessing of probes & dilators.  But many facilities are not aware of this new document and the recommendations that can help your department make informed decisions on these complex devices.  As the co-chair for the AAMI working group that wrote this document, Garland-Rhea Grisby is uniquely qualified to introduce us to the wonderful world of TIR99! 

Every reprocessing professional that has worked with flexible endoscopes knows one irrefutable fact...Flexible endoscopes are complex devices that are difficult to clean. In this episode, we speak with Harry Oussoren to discuss the importance of tools like borescopes to enhance visual inspection, the benefits of cleaning verification testing and microbial surveillance, and how Artificial Intelligence (AI) can revolutionize our decision-making process. 

In the busy world of instrument reprocessing, we may overlook important details, such as keeping instruments in the open position for cleaning and sterilization. In this episode, Clinical Educator Emeritus, Stephen Kovach explains the importance of this practice, shares ways to improve it, and provides useful tools and resources.  Don't forget to watch Stephen's past Healthmark CE webinar, “Open Wide: Why You Need to Keep Your Instruments Open” on our website.  

Learning a second language is challenging enough on its own but imagine doing that while also mastering the jargon and science of sterile processing. This is the reality for thousands of sterile processing technicians across the industry! In this episode, we speak with Angie Holland, a bilingual Spanish speaker who is dedicated to creating more resources and educational translations for this often-overlooked sterile processing community. 

Do you want to be a traveling sterile processing leader or even a permanent manager of your own department?  Then this episode is for you!  Leadership in sterile processing is an increasingly difficult job, but now imagine that you only have 3 months to fix a department.  Where do you start?  In this episode, we speak with Tiffany Dailey, a traveling sterile processing leader to discuss the challenges and joys of being a traveling leader, and what we can do to leave a positive and lasting impact on a department. 

Starting a new HSPA chapter in your area can seem daunting. How do you create a non-profit, open a bank account, or write bylaws? Leslie Kronstedt from the Western Wisconsin Sterile Processing Professionals chapter has the answers! In this episode of the Ask the Educator podcast, Leslie shares her journey in the industry, how she became a leader of her local chapter, and the valuable resources she offers to help new chapters get started. Tune in for expert guidance and inspiration! 

In this episode, we dive into the essential training of sterile processing technicians, focusing on the vital skill of documentation and record-keeping. Join us as we speak with Andy Mikos, from Getinge, to better understand sterilization systems thoroughly. Discover why mastering these systems is key to ensuring accurate and reliable documentation and learn the importance of knowing exactly what you are signing your name to. Tune in for expert insights and practical tips on elevating your sterile processing practices. 

Adam Okada speaks with Charlie Webb about the Sterile Aware Awards for sterile processing and device packaging. Do you know a superstar tech, supervisor, or manager that deserves recognition? Tune in to learn how you can nominate a deserving industry professional for a Sterile Aware Award! Thanks for listening! Please like and subscribe for more episodes.

In this episode of the Ask the Educator Podcast, we delve into the transformative advancements in sterile processing technology over the past two decades, with a particular focus on borescopes. These remarkable tools allow us to inspect inaccessible areas within medical devices. Yet, despite their availability, their usage remains limited. Join us as we sit down with Cheron Rojo to recap his insightful January Webinar on borescopes and optical inspection, and learn how to better interpret the images these tools provide.

Educated sterile processing professionals know that the environmental cleaning of their departments should be done to the same standards as an operating room surgical suite.  But are they being treated that way? There's a document that can help with that. Kevin & Adam speak with fellow Clinical Education Specialist, Seth Hendee, about the ANSI/AAMI ST79 Amendments that were released in 2020, with a specific focus on Amendment 1: “Environmental services/fans/food and drink”. 

In the past, we discussed arthroscopic shavers and the progress (or lack thereof) we've made as an industry with compliance for cleaning and inspection. In this episode, we are putting the onus back on the YOU, the sterile processing professional, to learn and share as much information and educational content as possible with those who aren't as “plugged in” to the industry. Take a listen to this episode and then TAKE ACTION! 

As an HSPA member, what issues need to be prioritized? How can the Board of Directors help solve these issues? HSPA Board of Directors nominees, Angela Warner, Nicholas Day, and Stacey MacArthur join Adam Okada on the Ask the Educator Podcast! Get to know each nominee and their goals before you cast your vote!

In this episode, we interview three distinguished nominees for the HSPA Board of Directors - Joseph Avila, Tim Hurtado, and Tori Ruiz. Join Kevin Anderson & Adam Okada as they uncover their unique perspectives on the industry and their visions to drive positive change. Listen to this podcast episode before you cast your vote!

Join Kevin Anderson and Adam Okada as they interview Arlene Bush, a nominee for the HSPA Board of Directors presidency. Arlene shares her career background, passions, and commitment to serving HSPA members. Tune in for an insightful conversation with one of this year's nominees before you vote!  

One of the initial topics explored on the Ask the Educator Podcast was the complex issue of arthroscopic shavers and their cleaning and inspection procedures. Fast forward four years later, where do we stand? Have the essential enhancements been implemented, or are we confronted with recurring challenges? Join Kevin and Adam in this episode as they reflect on the past four years and offer guidance to sterile processing professionals and leaders on the urgent steps required. 

In this episode of the Ask the Educator Podcast, we are joined by Sean Weir. Sean shares his passion for sterile processing and how he got involved in mission work. He is committed to helping others and has been involved in mission work for many years. He also shares some tips for those who are interested in getting involved in sterile processing mission trips. Thanks for listening! Please like and subscribe for more episodes.

We load our ultrasonic machines with laparoscopic and robotic instruments, and hopefully, we have the capability to attach them to our flushing mechanism. But how do you know if that flushing mechanism is working? Once the lid is closed, we really have no idea what goes on inside the machine, and as we've learned, just because it's humming doesn't mean it's...WORKING. Kevin Anderson reviews his August 2023 webinar on lumen flushing in the ultrasonic machine and the importance of verification testing.

Do you know how your sterilizer kills microorganisms? Or more importantly, do you know the mistakes that we make that could prevent them from being killed? Healthmark Industries Clinical Education Specialist, Malinda Elammari, illustrates how this sterilization process works. A follow-up to Healthmark's most popular webinar in 2023 (Murder Mystery: Death by Sterilization), you won't want to miss this one!

In sterile processing, we know that mistakes can be costly. But without hard data (and a monetary value) these errors are often abstract and hard to quantify, thus making them fade into the background of our minds. Gregory Agoston, from Specialty Care, may have found a solution! Listen in to learn more about how Gregg and his team got their data and used it in a practical and simple way to improve processes.

Are you reprocessing ultrasound probes in your sterile processing or endoscopy department? If so, are you aware of the percutaneous procedures that may be being performed utilizing these probes? Dr. Daniel Lightfoot (Nanosonics) joins the podcast to talk about reprocessing these ultrasound probes safely utilizing the Spaulding Classification Scale, and how communication is vital between the areas of the hospital that use them and the department responsible for processing them. Find out if your facility is aware of the potential issues with this technology! Thanks for listening! Please like and subscribe for more episodes.

It's been 20 years since New Jersey and later New York were able to have legislation passed for mandatory certification in Sterile Processing. In those 20 years, only 3 other states have been successful at getting this type of legislation on the books.  Why are so many others failing, where NJ & NY have succeeded?  Is there hope for the future?  In this episode, our guest host, Stephen Kovach poses these questions and more to Nancy Chobin, Tony Monaco, and Don Gordon, just some of the influential parties responsible for making mandatory certification possible in NJ & NY.

It's been 20 years since New Jersey and later New York were able to have legislation passed for mandatory certification in Sterile Processing. In those 20 years, only 3 other states have been successful at getting this type of legislation on the books.  Why are so many others failing, where NJ & NY have succeeded?  Is there hope for the future?  In this episode, our guest host, Stephen Kovach poses these questions and more to Nancy Chobin, Tony Monaco, and Don Gordon, just some of the influential parties responsible for making mandatory certification possible in NJ & NY.

We are celebrating Healthmark's 100th Podcast Episode! Kevin, Adam, Stephen and Malinda discuss the purpose of this podcast, look back at old episodes and plans for future episodes! Shoutout to all our listeners!! We appreciate you and hope to continue sharing our knowledge. Thanks for listening! Please like and subscribe for more episodes. Questions or comments? Emails us at: asktheeducator@hmark.com

Sterile processing managers and educators are often buried under day-to-day department tasks and solving unexpected problems. How can leaders find time for education? Michael Matthews (Agiliti) joins us to discuss resources SPD leaders can access to help them fulfill educational responsibilities! Thanks for listening! Please like and subscribe for more episodes.

How ready is your department for the revolutionary changes that are coming with Artificial Intelligence (AI)? In this podcast episode, we'll talk with the father of the modern borescope, Jahan Azizi, about how automation and AI are going to change the way we do our inspection steps. Can it really be this easy? 

International guest, Aimee Space, joins Kevin Anderson on Healthmark's Ask the Educator podcast to discuss her career path in OR & SPD. Listen in as Aimee shares advice for all SPD professionals looking to climb the leadership ladder!

In endoscopy and sterile processing, we often run into the same issues. Training staff to do incredibly complex tasks, while they are under constant pressure to perform quickly. Stress often leads to mistakes, which then leads to hospital-acquired infections. What if there was a better way to perform this training? In the podcast, we welcome guests, Damien Berg, Sarah B. Cruz and Sandra Hilliard to discuss an HSPA sponsored program focused on endoscope reprocessing training, and more importantly, retention. Learn about this unique and exciting program from actual participants. Interested in participating in this program? Listen in to find out how!

Each SPD has problem areas of their own, but have you ever wondered how facilities across the country might look or perform? Our Healthmark Education team has been all over the United States and has that insight into how we are doing as an industry...the results aren't always pretty. In this episode, Cheron, Malinda and Seth discuss the good, the bad, and the ugly and what we as an industry can learn from these findings. Don't miss this chance to gain insight into what other facilities are doing well, and what mistakes you need to avoid! Thanks for listening! Please like and subscribe for more episodes.

Do you know what is inside your flexible scopes? Microbial surveillance can tell you exactly what is living inside your scopes, but how can we implement that kind of program? Dr. Mary Ann Drosnock joins the podcast to share how we can create these types of programs at our facilities and help further protect our patients! Thanks for listening! Please subscribe for more episodes.

After a LinkedIn post made by our host, Kevin Anderson, about the importance of testing bipolar forceps for insulation integrity, our guest, Rebecca Peplau, commented about a scenario featuring a specific brand of bipolar forceps and how the SPD technicians were potentially damaging the forceps, just by doing the routine testing! Nothing was written about the issue in the IFU, however. Listen in to learn more about what happened, and how this issue was resolved!

Have you ever had fire start in your SPD or OR? Or have you heard of a patient being burned by electrosurgical equipment? If FDA reports are any indication, most of us have experienced at least one of these events at some point in our careers. So how does this happen in such a controlled and secure environment? In this episode of the Ask the Educator Podcast, Kevin and Adam speak to Jahan Azizi about all things electrosurgical to understand why testing the integrity and continuity of our cords and cables is so vitally important to keep patients safe.

In many processing departments too, much emphasis is placed purely on repetition as the means educating the staff. Unfortunately, this leaves many processing professional ill equipped to make good decisions when problems arise. In these moments, when critical thinking is required, staff members whose education lacks a true understanding of why they are doing the task the way they are will be ill prepared to react appropriately. This also effects staff's ability to participate in risk assessment activities as well. Incorporating "why" into any department's education program will add quality by creating technicians that not only understand how to do their job but why they do it that way.

Tune in to this episode featuring Jill Holdsworth and Cheron Rojo to get introduced to PB70, the Protective Barriers Committee.

You may be familiar with ST79 (steam sterilization) and ST91 (flexible endoscopes), but have you heard about ST98: Cleaning validation for healthcare products? AAMI veteran Ralph Basile guides through what the new guidelines state about how manufacturers should be testing their devices to ensure clean products for patients, and how these changes could make for better manufacturer IFU's for end users down the road.

Whether you're a veteran of flexible endoscope processing, or brand new to the field, this podcast series on ST91 is designed for you! In this episode with guest John Whelan, we discuss ST91 and the informative annexes at the back of the document. What do you do when the IFU's for the scope don't match the AER manufacturer IFU? Want to know more about simethicone and flexible scopes? How about more information on drying flexible endoscopes? John takes us through all of these questions and more!