Customer Experience Radio

Matthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive leadership and direction in the establishment and execution of strategies and solutions that drive performance, acquire and retain talent, develop employees and leaders, and shape the overall culture for various Jackson Healthcare companies. […] The post Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff appeared first on Business RadioX ®.

CX Tip: Surprise and Delight Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today’s customer experience tip is surprise and delight. Please tell us more. Jill Heineck: [00:00:14] Think about a time when you have gone above and beyond to give a wow experience for someone, were they expecting it? How did it […] The post Customer Experience Tip: Surprise and Delight appeared first on Business RadioX ®.

When organizations like Whirlpool, Deloitte, Volkswagen Australia, Principal Financial, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance. He is the creator of The First 100 Days® – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a recognized expert in customer experience design […] The post Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman appeared first on Business RadioX ®.

CX Tip: Anticipate Wishes Lee Kantor: [00:00:07] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is anticipate, expressed and unexpressed needs and wishes. Please tell us more. Jill Heineck: [00:00:17] You know, this is what creates customers for life. Think of brands like the Ritz Carlton Hotels whose mantra is “Ladies and […] The post Customer Experience Tip: Anticipate Wishes appeared first on Business RadioX ®.

CX Tip: Offer Stability, Control and Certainty Lee Kantor: [00:00:05] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is offer stability control and certainty. Please tell us more. Jill Heineck: [00:00:15] You know, when things feel out of control, as humans, we crave stability and some control over what’s happening. How do […] The post Customer Experience Tip: Offer Stability, Control and Certainty appeared first on Business RadioX ®.

CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15] Yes, this one’s a doozy, and it can set the tone for the entire interaction. What can your customers expect from you and […] The post Customer Experience Tip: Manage Expectations, Not People appeared first on Business RadioX ®.

Theo Gilbert-Jamison is Chief Executive Officer for Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience from average to extraordinary. She is also author of several popular leadership books to include The Six Principles of Service Excellence (published in 2005). […] The post Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design appeared first on Business RadioX ®.

CX Tip: It’s Not a Transaction, But an Intersection! Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is it’s not a transaction, but an intersection. Please tell us more. Jill Heineck: [00:00:14] Well, we’d like to think of each customer as a lifelong relationship, right? And it will change […] The post Customer Experience Tip: It’s Not a Transaction, But an Intersection! appeared first on Business RadioX ®.

CX Tip: Win Win Transcript Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is a win-win or no deal. Please tell us more. Jill Heineck: [00:00:14] Thanks Lee. Yes. So, today’s tip win-win or no deal, you know, I do think this should be the mission and vision of […] The post Customer Experience Tip: Win Win appeared first on Business RadioX ®.

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, can you explain what a reverse offer is? Jill Heineck: [00:00:16] A reverse offer is something that we have implemented […] The post Tactical Tip: Can You Explain What a Reverse Offer Is? appeared first on Business RadioX ®.

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what’s this I’m hearing about selling my house virtually? Jill Heineck: [00:00:16] So, believe it or not, there are many […] The post Tactical Tip: What’s This I am Hearing About Selling My House Virtually? appeared first on Business RadioX ®.

Tony Hsieh s rise to business icon is the stuff of entrepreneurial legend. After a stint running a pizza business while at Harvard University in 1994, Hsieh headed west to found LinkExchange, an online advertising cooperative, which he later sold to Microsoft Corp. for $265 million. From there, the former Zappos.com CEO who died on Friday at age 46 […] The post Customer Experience: Lessons Learned from Tony Hsieh appeared first on Business RadioX ®.

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how will I know what comes next throughout this process? Jill Heineck: [00:00:15] Well, initially when we meet, we talk […] The post Tactical Tip: How Will I Know What Comes Next Throughout the Process? appeared first on Business RadioX ®.

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what is the showing process like? Jill Heineck: [00:00:15] The showing process has changed a little bit. I mean, yes, […] The post Tactical Tip: What is the Showing Process? appeared first on Business RadioX ®.

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:03] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what are the visuals you will use to promote my property? Jill Heineck: [00:00:15] Well, Lee, we will have a […] The post Tactical Tip: What are the Visuals You Will Use to Promote My Property? appeared first on Business RadioX ®.

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:06] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Cantor. Jill, today’s question is, what information do I need to get my listing started? Jill Heineck: [00:00:17] Years ago, it was just make an […] The post Tactical Tip: What Information Do I Need to Get My Listing Started? appeared first on Business RadioX ®.

Leticia Tavares is a Hotelier and Harvard MBA Grad, originally from Brazil. Since 2016 she has been working in the Travel & Hospitality industry, and she is currently the Director of Operational Excellence in a large hotel in Atlanta. After graduating with an MBA from Harvard Business School, Leticia joined Marriott International on a rotational program that brings MBA […] The post Customer Experience Radio Welcomes Hotelier and Director of Operational Excellence Leticia Tavares appeared first on Business RadioX ®.

Brady Sandahl of KW Luxury Homes in Palm Springs, California is widely recognized as one of the leading forces in the Greater Palm Springs, CA/Coachella Valley real estate market, and in 2019, his group was recognized as being Coachella Valley’s highest producing team as well as the only team who sold over $100 million within that year. In addition to representing clients […] The post Customer Experience Radio Welcomes Brady Sandahl with KW Luxury Homes and Debbie Sharp with The Sharp Group appeared first on Business RadioX ®.

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how much time do I need to prep my home for market? Jill Heineck: [00:00:15] Typically, it’s a two to […] The post Tactical Tip: How Much Time Do I Need to Prep My Home for Market? appeared first on Business RadioX ®.

A serial entrepreneur, David Wach’s latest venture, Handwrytten, is bringing back the lost art of letter writing through scalable, robot-based solutions that write your notes in pen. Developed as a platform, Handwrytten lets you send notes from your CRM system, such as Salesforce, the web site, apps, or through custom integration. Used by major meal […] The post Customer Experience Radio Welcomes David Wachs with Handwrytten appeared first on Business RadioX ®.

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how do you maximize my listings online exposure? Jill Heineck: [00:00:17] Well, Lee, what we do is we have access […] The post Tactical Tip: How Do You Maximize My Listing’s Online Exposure? appeared first on Business RadioX ®.

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips for Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, in the absence of traditional open houses, how do you attract buyers? Jill Heineck: [00:00:17] That’s a great question. What […] The post Tactical Tip: In Absence of Traditional Open Houses, How do You Attract Buyers? appeared first on Business RadioX ®.

Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how do I sell my house safely during COVID? Jill Heineck: [00:00:18] Thanks, Lee. The best practices right now during […] The post Tactical Tip: How Do I Sell My House Safely During COVID? appeared first on Business RadioX ®.

Jason Young helps organizations create remarkable customer experiences and grow their leaders. He is the author of four books and creator of the Saturday Rundown, a resource delivered to your inbox with helpful ideas on hospitality and leadership. Jason has worked with Chick-fil-A, Ford Motor Company, North Point Ministries, Life Church and many others. Learn […] The post Customer Experience Radio Welcomes Leadership Coach and Author Jason Young appeared first on Business RadioX ®.

Jay Papasan [Pap-uh-zan] is a bestselling author that serves as the vice president of learning for Keller Williams Realty International, the world s largest real estate company. He is also vice president of KellerINK and co-owner, alongside his wife Wendy, of Papasan Properties Group with Keller Williams Realty in Austin, Texas. He was born and raised […] The post Customer Experience Radio Welcomes: Jay Papasan with Papasan Properties Group appeared first on Business RadioX ®.

Lauren Herring is CEO of IMPACT Group, the largest woman-owned career coaching company supporting over 200 Fortune 500 companies worldwide. Over the past 30 years, IMPACT Group has successfully helped hundreds of thousands of people find jobs. As their clients report, the secret to their success is by addressing job seekers emotional roadblocks in addition […] The post Customer Experience Radio Welcomes: Lauren Herring with IMPACT Group appeared first on Business RadioX ®.

Shane Green is a world-renowned keynote speaker, author, television personality, and consultant to global Fortune 500 leaders on customer experience and organizational culture. Shane draws on his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries, to help clients transform customer experiences by improving employee habits and mindsets. As president and founder […] The post Customer Experience Radio Welcomes: Shane Green with SGEi appeared first on Business RadioX ®.

Arch + Tower has served firms across various industries and sizes, notably Chick-fil-A and alongside the Founder of the Ritz-Carlton – Horst Schulze. In 2019, Arch + Tower was acquired by Frazier & Deeter, a nationally ranked accounting firm, with offices across the United States and a budding footprint in the United Kingdom. John has […] The post Customer Experience Radio Welcomes: John Hightower with Arch + Tower appeared first on Business RadioX ®.

Nina Arnaiz became President of Premia Relocation Mortgage in 2019 after holding several positions within Premia Relocation Mortgage. She is responsible for the overall execution and profitability of the company. She started with the company in 2002 and was quickly recognized for her abilities to grow production, lead conversion, customer service and referrals. As VP […] The post Customer Experience Radio Welcomes: Nina Arnaiz with Premia Relocation Mortgage appeared first on Business RadioX ®.

Dr. Randy Ross is a compelling communicator, craftsman of culture, and bestselling author of multiple books, including his latest book entitled, Relationomics: Business Powered by Relationships. Working with brands like GE Appliances, Cox Communications, Compass Group, Chick-fil-A, Keller Williams and the Intercontinental Hotel Group, he has inspired and enabled countless people to find new passion […] The post Customer Experience Radio Welcomes: Dr. Randy Ross with Remarkable and Scott MacLellan with TouchPoint Support Services appeared first on Business RadioX ®.

Paige Holden is the President of XONEX Relocation, a full-service global relocation management firm. As the second generation of management, Paige has in-depth knowledge of the company’s growth and development trajectory and will lead XONEX’s highly-trained team of relocation experts into the future. She oversees all departments of the company and works closely with Katherine […] The post Customer Experience Radio Welcomes: Paige Holden with XONEX Relocation appeared first on Business RadioX ®.

Wes Moss the host of Money Matters Atlanta s longest-running live call-in, investment, and personal finance radio show on News 95-5FM and AM 750 WSB. Wes is also the Chief Investment Strategist and Managing Partner at Capital Investment Advisors (CIA). In this role, Wes is responsible for communicating CIA s position on markets and investments. […] The post Customer Experience Radio Welcomes: Wes Moss with Capital Investment Advisors appeared first on Business RadioX ®.

KIDS CARE was started by mother-daughter duo, Jaida and Amie Burke. An 8-year-old girl wanted the world to know that KIDS do CARE. One day she made an acrostic poem for the word KIDS. Without any help at all, she created Kindness In Doing Service for the word KIDS. And after a delicious discussion on […] The post Customer Experience Radio Welcomes: Jaida and Amie Burke with Kids Care Organization appeared first on Business RadioX ®.

Katie Cyphers is the owner of Academics Plus. Located in the Buckhead community of Atlanta, Academics Plus is an education group focused on understanding each child’s learning profile in order to help parents identify the best school environment and ensure their child has the necessary foundations to grow & thrive. Katie has trademarked the phrase, […] The post Customer Experience Radio Welcomes: Katie Cyphers with Academics Plus and Ashley Stamoulis with Suthingirl appeared first on Business RadioX ®.

In this special edition of Customer Experience Radio, Jill shares clips of recent shows that highlight the importance of taking care of your team so they have a positive impact on both your customers and your business. About Your Host Jill Heineck is a leading authority on corporate relocations, and is highly sought after for […] The post Customer Experience Radio Special Edition: Taking Care of Your Team appeared first on Business RadioX ®.

Nick Masino is the President & CEO of the Gwinnett Chamber and Partnership Gwinnett, located in Duluth, Georgia. Masino joined the Gwinnett Chamber and Partnership Gwinnett in 2007 and most recently served as Partnership Gwinnett’s Chief Economic Development Officer where he oversaw the business recruitment and retention efforts for Gwinnett, as well as the implementation […] The post Customer Experience Radio Welcomes: Gwinnett Chamber of Commerce President Nick Masino appeared first on Business RadioX ®.

Leo Falkenstein is a Video Marketer who is passionate about helping clients achieve their business goals through video. Leo founded Consume Media with his business partner, Michael Rosenberg, eight years ago and is proud of the fact that he has not held a ‘real job’ since his graduation from UGA in 2014. Over the years, […] The post Customer Experience Radio Welcomes: Leo Falkenstein and Landon Yarborough with Consume Media appeared first on Business RadioX ®.

Aren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world s greatest businesses to survive in the […] The post Customer Experience Radio Welcomes: Dan Schorr and Brad Ross with Premier Foodservice Group appeared first on Business RadioX ®.

Aren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world s greatest businesses to survive in the […] The post Customer Experience Radio Welcomes: Author and Speaker Dee Ann Turner appeared first on Business RadioX ®.

Aren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world s greatest businesses to survive in the […] The post Customer Experience Radio Welcomes: Orlando Lynch and Edmund Ruiz with Atlanta Peach Movers appeared first on Business RadioX ®.

Aren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world s greatest businesses to survive in the […] The post Customer Experience Radio Welcomes: Todd Brown and Ben Lawder with Equifax appeared first on Business RadioX ®.

Aren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world s greatest businesses to survive in the […] The post Customer Experience Radio Welcomes: David Poole with Bank of America and Merrill Edge appeared first on Business RadioX ®.

Aren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world s greatest businesses to survive in the […] The post Customer Experience Radio Welcomes: Mike Gomes and Brian Ericson with Cortland appeared first on Business RadioX ®.

Aren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world s greatest businesses to survive in the […] The post Customer Experience Radio Welcomes: Katie Logan, VP of Patient Experience and Jennifer Melby, Director of Experience, Piedmont Healthcare appeared first on Business RadioX ®.

Aren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world s greatest businesses to survive in the […] The post Customer Experience Radio Welcomes: Horst Schulze, Co-Founder of the Ritz Carlton Hotels appeared first on Business RadioX ®.

Aren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world s greatest businesses to survive in the […] The post Customer Experience Radio Welcomes: Mark Michelson with CX Talks and Frank Capek with Customer Innovations appeared first on Business RadioX ®.

Aren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world s greatest businesses to survive in the […] The post Customer Experience Radio Welcomes: Jim Knight with Knight Speaker and Kathleen Wood with Kathleen Wood Partners & Suzy’s Swirl appeared first on Business RadioX ®.

Aren t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world s greatest businesses to survive in the […] The post Customer Experience Radio Welcomes: Mike Wittenstein with StoryMiners and Alan Jones with HiFi Buys join Jill Heineck on Customer Experience Radio appeared first on Business RadioX ®.