Podcasts about Equifax

Affordability is top of mind for lenders—but broad economic indicators don't always tell the full story. In this episode of Market Pulse, the Equifax Advisors share what they're hearing from customers and explore the latest Market Pulse Index and credit trends to understand how inflation, debt, income and financial stability are affecting different consumer populations. Plus, the team puts their economic instincts to the test with another round of “Headline or Hallucination.”

The phone rings on a busy afternoon. It sounds like your grandchild; the voice is right, and they need money wired overseas right now. Scams like this are built to catch you with your guard down, and AI is making them harder to spot. In this episode of Think Smart with TMFG, we talk about the scams targeting everyday Canadians: family emergency calls, fake CRA messages, spoofed banking websites, and the small recurring charges that slip past business owners. We also cover why even careful people get caught, and how AI voice/video replication has raised the stakes. From there, we walk through what to do if you have been scammed, including contacting your financial institution, placing a fraud alert with Equifax and TransUnion, and reporting to the Canadian Anti-Fraud Centre. We also share the habits that protect you and your family, starting with never acting on urgency.

What if your AI strategy is creating more risk than progress? John Willis joins Andrew Stotz to trace how Deming's System of Profound Knowledge shaped the way he thinks about organizations, learning, and change. From his early days building DevOps to the AI transformations he's navigating with CIOs today. Along the way, John connects Deming to fast feedback loops, explains why leaders keep mistaking a learning problem for a technology problem, and shares stories that never made it into his book, Deming's Journey to Profound Knowledge.   A fresh conversation for longtime Deming thinkers and those just beginning the journey.   TRANSCRIPT 0:00:02.0 Andrew Stotz: My name is Andrew Stotz and I'll be your host as we continue our journey into the teachings of Dr. W. Edwards Deming. Today I'm here with featured guest, John Willis. John, how are you doing?   0:00:15.7 John Willis: Great, Andrew. I was just thinking, I feel like that song, like I got my picture on the cover of Rolling Stone. Like, I'm on the Deming Institute podcast. Yay.   [laughter]   0:00:24.9 Andrew Stotz: We finally got you on.   0:00:27.8 John Willis: Yeah, yeah.   0:00:30.3 Andrew Stotz: Actually been a while and I wanna introduce you just briefly and then I'll let you do a little bit more of the introduction. But basically on Amazon, a book popped up and I was just looking at the date of that. That book popped up on, for me, it popped up on September 6, 2023 on Audible and I immediately bought it and I got the Audible book and the book's called 'Deming's Journey to Profound Knowledge. How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future'. And I immediately got it. Didn't know you, listened to it, loved it. Later you reached out on LinkedIn and we started communicating and you were kind enough to send a copy of it, which I then went through in more detail. I love the book. I really highly recommend the Audible version because it's just fun. Because the book is opening up a whole new Deming lens, a whole new way from somebody that never met Deming, and I just found that fascinating. So maybe why don't you take a moment and introduce yourself to the audience so that people know who you are, where you've been, what you've been doing and what you're doing now?   0:01:41.4 John Willis: Yeah, no, no, great. I... So, yeah, I... I've been doing technology, usually high consequence business, regulated industry, banks, retail, the biggest of the bigs, where the technology is incredibly important. Right? And I've been doing five decades of basic technology transformations, and I'm kind of the person who gets bored real easy. So I've literally gone through, like, you name it, mainframe, centralized computing, client server, distributed computing, priority systems, the Linux Open systems, you know, owned infrastructure cloud, and I'm consider one of the founders of the DevOps movement. And now today, like the cliché that I am, I've been doing a lot of organizational strategy on AI. So I don't come in and tell you how to turn 4,000 developers into AI coders. I kind of tell your CIOs to slow down. Wait a minute. So, yeah, so my day job today is I'm... I think these days finally in my life I would call myself an author first. I've written a number of books. The one you did, I had... My last book was a history of 100 history, 100 Year History of AI. And... But I'm an advisor, so I sort of... I take inbounds. I don't really look for work. Usually it's a chief of staff for a CIO who either has worked with me in the past and hey John, we're underwater with AI. Can you come in? Or they hear something I've said or I do a lot of podcasts and then I'm sort of a quasi investor. Although I probably should listen to your stuff a little better because I'm typically... I'm one of those guys that like, if I invest in it, you go short on it right away. So... [laughter] But yeah. But, yeah, no, so... But my day job today is really, is doing research. I'm actually just sure, this probably opened up a whole another discussion. Maybe later but I'm writing a book about the history of quantum computing right now and that's been just fascinating. So...   0:03:41.7 Andrew Stotz: Yeah.   0:03:41.8 John Willis: But my day job is helping CIOs and large high consequence organizations try to shuffle through technology transformations.   0:03:50.7 Andrew Stotz: And for the audience there that didn't catch what you were saying at the beginning, it kind of dated you because you were talking about the song called Rolling Stone by Dr. Hook.   0:03:59.9 John Willis: Yeah, yeah, totally.   0:04:01.3 Andrew Stotz: Dr. Hook published this in about 1972. And here are the lyrics. "Wanna see my picture on the cover? Wanna buy five copies for my mother? Wanna see my smiling face on the cover of Rolling Stone?" So here...   0:04:12.8 John Willis: Totally. Yeah. There you go. Deming Institute. Yeah, no, great.   0:04:16.7 Andrew Stotz: And one of the things that I found fascinating was just how you came to Deming from a very different angle. I was lucky enough that my boss at Pepsi sent me to study with him and I did two different seminars. The last one was in 1992. So I was 24, he was 92, was gonna live about one more year. I had... I could literally reach out and touch the man and hold his hand and sit next to him. I got a great picture of me sitting next to him. And I was just a young guy with a fresh mind compared to the 500 guys behind me that were older that he was bashing at times. But tell us a little bit about how you stumbled upon this topic and why you decided to do what you did with writing the book?   0:05:03.7 John Willis: Yeah, no, it's sort of interesting. I sort of say that for the first, I don't know, probably from 1980, my first job was running five distributed large computer systems for Exxon Research and Production, basically the geophysics work, right, during the most hottest period of the oil industry. And there were people doing that part of variation and understanding, but that didn't sort of hit my world. I was supporting geophysical processing and then so I rolled into other jobs. And then probably the closest I came... So in other words, I'm dealing with a lot of these major transformations and always focusing on the meta side, like the organizational. What are the things that are wrong? How do we fix the human and technology? There's a phrase called sociotechnical systems, right? And that's always where I've been most interested. And then even I was at GE Capital and I'll say this with all honesty, I was a Green Belt, but they gave out Green Belts for Six Sigma, [laughter] right? My wife was actually a Black Belt. And... But we would do... And I know Deming hated Six Sigma and all that, but we were doing... It was all around me, right? And then it wasn't until really the DevOps age that we really... That was a major shift in my career because before everything was sort of first generational from a technology or sociotechnical system, very command control, you sort of you installed software in a certain way. There were so many principles that were being broken by DevOps. And I was already an older guy at that point, but I was learning from these young kids and I'm known as the person who introduced DevOps to the US.   0:06:52.3 John Willis: And... But so there is where we started going back and understanding... We thought everything was new. We were creating DevOps, we were doing all this crazy awesome stuff. And I remember a friend of mine, well, a good friend of mine wrote a book called 'The Phoenix Project' by Gene Kim and it's a rewrite of Eliyahu Goldratt's 'The Goal'. And I was like, oh my God. And I read all of Goldratt's books and I was like, okay, this is the way, this is the way. I've seen a glimpse of some 30 or 40 year knowledge that I was missing. And then it was an open space seminar. A good friend of mine says, "John, you know." and I'm going off about Goldratt and he's like, "You know this all goes back to Deming." I'm like, "Who's Deming?" I'm like, "I just spent a year learning everything I could about Goldratt. He is my North Star. And now you're telling me..." And he challenged me. He said, "John, I'll leave it at this. You go read Deming's 14 Points and if you don't... I know you. I know what you're gonna do once you do that." And he was spot on. That was it. I was... And I don't... I'm more into the Profound Knowledge and we could talk a little bit about my journey there. But I was like, oh my goodness, this is the real and I love Eliyahu Goldratt and I love 'The Goal' and I love all his books. But Deming was hitting... Was like punching me right square in the face.   0:08:12.0 Andrew Stotz: So to what gap did it close for you? I mean, Goldratt is very specific about the main limiting point...   0:08:23.2 John Willis: Yeah.   0:08:23.3 Andrew Stotz: The bottleneck, how do we solve this?   0:08:25.6 John Willis: So the 14 Points, sort of one of the jokes is that it's mandatory to put the 14 Points in a DevOps presentation. So we were doing that dance a little bit, but then when I got a little serious about it, actually me and Gene Kim, we did a book. Goldratt has this book called 'Beyond the Goal'. It's an audio-only book, right? And I convinced Gene about five years after he had written 'The Phoenix Project' to do a Beyond the Phoenix Project. And so he did Goldratt, I did Deming. And at that point, I knew enough about Deming to say, "Okay let's..." And then we talked about DevOps and the principles of Lean and we did... I always, when somebody says they bought that audiobook, I'm like, "Oh, you're the 15th person that bought it." right? But it sold more than that. But the... But that's when Gene tapped me on the shoulder and did that. We went to the studio. It was a highlight of my life, literally going to the studio with Gene and literally recording for a couple of weeks. And he's like, "John, you really need to write a book about Dr. Deming." And then I started building a folder. And then the crash course then or the trajectory at that point not really crash course is that you realize the 14 Points are, no disrespect, but vaguely interesting. You're like, "Okay, Mount Everest is System of Profound Knowledge." Right? Because that's the mount... And that's the one where you're like, "Okay, I read 'Out of the Crisis', I think I get it, the 14 Points make sense, but like, what is this stuff he's talking about here?" Right? And then you read 'New Economics' and it's like, "I still..." And then, so for me then, it was, I'm just one of these person like I have... And again, I'm not trying to make myself look like I'm special, but I have to learn. I can't... I'm the worst person in a... If I was in your class, you'd kick me out of your class because I'd be sitting in the front row and you'd be, "Oh no, not you again."   0:09:26.2 Andrew Stotz: Another question.   0:10:26.9 John Willis: Yeah I know just another question. I mean, I've been cut off by professors and... But the... I'm like, "All right, I got to get to the bottom of this." And that was almost a 10-year journey for me of... I had to know. Because it was clear to me that Profound Knowledge or System of Profound Knowledge was not something he invented out of thin air. Like, I had to figure out, where did he get this? And that started the genesis of how I was gonna write the book, which is the journey, 'Deming's Journey to Profound Knowledge'. And that sort of took me into... And what that did, while I was learning that, of course, Deming opened the door to guys like Russell Ackoff and Ashby and just all these other sort of management thinkers and even Drucker or whatever, right? They all sort of started filling out a palette. But meanwhile, I'm still driving hard on Deming. And what that gentleman said to me, good friend of mine, Ben Rockwood, who I give tribute in the book, is when he said to me, almost like tapped me on the head, like, "John, John, John, it all goes back to Deming." Like, you start seeing the clarity of DevOps, Lean, Agile, it all had these things. And so I spent literally a long time really trying to figure out, okay, how did Deming get... We all know variation is relatively simple to understand where he got that from, right? Shewhart's work and all that stuff. And I'm not trivializing the impact of what he did for it, but knowledge was interesting. And knowledge I had to go to pragmatism. You had to understand what C.I. Lewis is. And that's a book that Deming said he had to read seven times.   0:12:03.1 Andrew Stotz: He had to read it seven times...there's no hope for me.   [overlapping conversation]   0:12:05.2 John Willis: That's right. No, actually I did Tom Sawyer. I have a friend who's one of the smartest people I know. He's like, "I'll read that." And he explained it to me. But and then I read it. But so knowledge, this sort of, how do we understand? How do we know what we think we really know, right? That whole epistemology and all that. To me, this is like sort of, just give me more, right? And see more and feed me. And then system thinking was interesting, appreciation for system, because then that got me back to, okay, and there was some missing links there. And I found that one of the guys who came up with General Systems Theory, von Bertalanffy, him and yeah, Ackoff. Him and Ackoff had sat in a seminar of his like in the '40s and so there was some influence there. And there's a lot of work that's been going on in systems thinking after him. But so then I got that and then the psychology is tough, right? But so I put all that together. And then my... The thing I was telling you earlier is, when I do the research for a project like this, I read everything that there is about it. So my AI book, I read 25 books on AI, history of AI. I'm up to like 10 books on the history of quantum computing.   0:13:23.4 John Willis: With Deming, I've read every book that's been written by Deming, at least the ones that I know of, right? And one of the things I noticed, the pattern was that they all... Again, I'm just simplifying it. They all started off with a little bit about the biography, some a little longer than others, but in general, most of the book was about the management theory. And it was really a book that was being sold as a business book more than it was as a biography. And one of the things I've always loved about Michael Lewis or that sort of story of nonfiction storytelling is he tells a biography, it's a disguised biography and I thought, my God this... And as I kept compiling over the years all these great stories, you know, the Doris Quinn story, right? The woman who, she went to New Guinea and Deming... Spent the last two years of her life with Deming. I mean, most of the people that are Deming disciples didn't even know about this woman. And she spent the last two years of life traveling with him. So I met her and interviewed her. And the stories, you know Hawthorne, and there was such... It wasn't just that, I love the idea of trying to explain how he got to management theory and epistemology, how did he get to the science of variation? That's all good stuff. But I wanted the stories, and the stories were just glorious. As you enjoyed the book, right?   0:14:52.4 Andrew Stotz: Yeah.   0:14:53.3 John Willis: I think that was the fun part of not just explaining the sort of tech, if you will, but it was the, like the, oh my God, this... I've got to... I had three chapters like six years before I wrote the book.   0:15:06.9 Andrew Stotz: Yeah. Well, here's chapter 15. And you say, "Being a student of Deming, I came across an untold firsthand account of a beautiful story from one of his acolytes, a woman named Doris Quinn," who you're talking about.   0:15:20.0 John Willis: Yeah. Yeah.   0:15:20.2 Andrew Stotz: And... But the... I also had marked a section related to talking about the final days, saying...   0:15:29.7 John Willis: Yeah.   0:15:29.8 Andrew Stotz: "Doris said he was a very, very driven man. He went nonstop. I remember one time we were in Kansas City and a reporter asked him, "Dr. Deming, when are you going to retire?" And the master said, "Why would I do that?" "Well, so you can do what you want." the reporter said."   0:15:45.7 John Willis: Yeah, yeah, yeah.   0:15:46.4 Andrew Stotz: "Dr. Deming looked at him and said, "I am doing what I want."   0:15:50.2 John Willis: Yeah. You know what I love about her? There's a really good book from Amazon called 'Working Backwards'. And they tell us... The guys who wrote it were pretty high up early on in Amazon. They tell the story how if they traveled with Bezos and you didn't have a whole set of questions on the plane ride, you got in trouble. And so Doris Quinn tells that story, how she literally, she tells the story of how she traveled with him and he's like, "Doris, what other questions do you have for me?" And if she didn't have one, he'd get mad at her. He wouldn't talk to her. They'd have to wait a day because normally they'd go and have gin together. But if she didn't have questions... And some of it's in the book, some of it was in conversations had... He'd literally get mad at her and not talk to her for the rest of the day [laughter] because she didn't have any questions. You got to love that, right?   0:16:39.2 Andrew Stotz: And you also did a little follow-on about more stories that you didn't get in the book, I believe.   0:16:48.1 John Willis: Yeah. Yeah.   0:16:48.2 Andrew Stotz: Tell us about that.   0:16:50.1 John Willis: Well, so I wrote the DevOps Handbook, right? And that was a collaboration with four other authors and took us six years to write it. So my wife says, "What parts did you write?" I'm like, I don't know, man. There were a lot of parts that went in and out and moved around when you have four authors, and it was really a very techie book. So 'Deming's Journey to Profound Knowledge' was really the first book where I literally... It was my book. And so I had written the book. In fact, my favorite story, and Doris Quinn is a great story, my favorite one was... It was basically called The Devil Wears Prada. And so, and Kevin... I don't think Kevin, his mother even knew this when we were talking that his grandmother literally was... I mean, I think they knew that she worked for the pre-BLS, she was a statistical mathematician and all that.   0:17:45.3 Andrew Stotz: Right.   0:17:45.4 John Willis: But after the war, she worked before she... I don't know if she met Deming, but she certainly wasn't married to him, Dr. Deming. She worked on the mail-order business was getting all these returns for women's sizing. And so whatever the pre-BLS was, Bureau of Labor Statistics, commissioned her to do a study. And she's the one who invented women's sizings. Because before, they didn't really have all the different measurements. So she ran a whole statistical study. And so today... So I use the whole story of the Anne Hathaway, the 14 is the new seven and all. So I start that off. Anyway, so I go to my publisher and my editor, who I love, she'd already knocked out a lot of stories, but this is the one where, "You're not taking this story from me. You're not... This one is not." And then she's so good, she'll be like, "John, let me ask you this. Does it fit the arc?" By this point, she understands System of Profound Knowledge, she's read my book quite a bit, and she says, "Does it fit the arc of System of Profound Knowledge?" "Uh, I hate you." And I took it out. And then she said, "Well, why don't you make a blog post out of it?" And I'm like, "Oh, no. I'm gonna make another book." And I took all the stories we cut out and I called them Profound Stories. And yeah, so...   0:19:06.6 Andrew Stotz: And for the listeners and viewers, you can get it on Kindle and then you can read the stories. And I think for the Deming community, that's one of the best parts about this whole thing, is just there's no great collection of stories that has an arc to it, as you said. So I enjoy that. I wanna also... It'd be interesting to understand how your thinking has progressed about Deming, because obviously you talk about this introduction phase where you got to know him, then you have this intense phase that you seem to have a knack for, then you write the book, you have all the excitement about that, but you're on to other things.   0:19:46.8 John Willis: Yeah. Yeah. Yeah.   0:19:46.9 Andrew Stotz: And there are remnants of Deming that remain with you, but there's others that have fallen by the wayside. Maybe they're not as critical as you may have thought or... I'm just curious, how does the Deming thinking unfold in your life now?   0:19:59.7 John Willis: I... It's become sort of a fabric. So, and I wanna get back to that, but I do wanna say one thing... I'm so... Whenever somebody tells me the story that they met Deming, I have two reactions. One is the hair on my skin, my arms go up thinking, "Oh, I wish that was me." But then the other one is like, I'm sure he would have yelled at me and got mad at me. Because he would basically be like, "That's a stupid question, Mr. Willis." So I have this fantasy of which way it would go. But anyway. Yeah, the question around what do I think now? I think, so if you go back to the narrative, he... And it's hard not to be a sycophant of Deming, right? But I am a sycophant of Deming, but I try not to be. And... But even in the book, I tried not to be a sycophant, right? I went out of my way. But so when I say this, Deming was in my DNA before I even knew who he was, right? Like at Exxon, at GE Capital, the Six Sigma stuff. And again, I understand for people listening, oh, the Six Sigma went the wrong direction, but it originally was stemmed from a lot of his ideas. And so it was there. So it was sort of foundational, and he was the lighthouse to put it in... And then System of Profound Knowledge became the taxonomy for me for this stuff that was in my DNA. And so in one way, there is this thing where you move on to a new transformation. And we're in one right now. We've been in one. I've been in one for five years now, which is with the AI. And again, same thing for me is it's not about the AI, it's organizational behavior, organizational patterns, what is the sociotechnical science behind how do you do these things?   0:21:48.4 John Willis: But so you forget... I always say technology shifts are like fluorescence. People use the metaphor of like spring and winter, like AI winter, AI spring, and they've used it for other things than AI. And that's sort of like a rebirth. The fluorescence is good because it's like an energy. It's always rolling forward. It just gets a fluorescence bright glow periodically. And so what the problem with the metaphor works for me because the energy is there, and the energy are the patterns that are consistent. The fluorescence is the blinding effect. So back to like, did anything fall off the wayside with Deming? Yes, for a little bit. Because in 20... Basically I started playing with the early versions of GPT, the OpenAI models, back at version two, and that was like around 2020, right? Even before ChatGPT, right? So that whole experience before we started even thinking about what this was gonna look like at a large-scale bank was fluorescence. Like I'm not thinking anything about Deming from 2020 to 2023. In 2023, 2024, I start getting asked to come into some of my larger clients. And I'm following it too, and I'm sort of... I'm starting to become aware that this is becoming... In fact, I'm pretty sure in the grand scheme of things that don't matter in the grand scheme, I'm pretty sure I got first use on shadow AI, in an article I wrote in like 2022 or 2021, right?   0:23:27.2 John Willis: So I had already been recognizing there's a problem pattern here. We got the shadow IT with the cloud stuff, now the shadow AI, and I could see this steamrolling happening so... And then I started getting called in organizations, and then I still was the wayside of the Deming. Like, I didn't walk in going, "Hey, I'm gonna hit the punching bag with Deming." I was coming in trying to figure out what do I know about patterns with this fluorescence metaphor that are new and shiny, and what are the things that are old that have been relevant for the five decades and the six transform... At least six transformations I've been through that are common in everyone. And I started seeing that. And then what was funny, as I'd be writing and researching with AI, it knew so much about me that even as early as like 2024, I had loaded in my Deming book. In fact, one of the ways I learned AI is I took the 'Deming's Journey to Profound Knowledge' and I turned it into an augmented general retrieval, or what they call RAG database. So I learned a lot about AI because I knew what my book was, and I could validate what was hallucinations.   0:24:36.3 John Willis: Anyway, but it knew enough about me. And then what it would periodically do, it would say, "Would you like Deming's version of this?" I'm like, "Yeah, I would love that." And then I... It started refreshing my memory of what the real context going back to my friend Ben Rockwood, it all goes back to Deming. And so now it's actually on the... It's more than ever, it's on the forefront because I'm being brought into major brand organizations that are seemingly failing on AI at the institutional, organizational level. And there's not a line of these people. In fact, most of them don't wanna talk to me because they don't wanna hear what I got to say, which is slow down. And I'm okay with the ones that don't wanna hear that because I don't really wanna work with them anyway. But now I'm seeing with absolute clarity two things. One is it all goes back to Deming, and all the problems that we're seeing can be classified in Profound Knowledge.   0:25:37.1 Andrew Stotz: Tell us more about that. Because for those people that... There's so many different components. When I got introduced to Deming, it was the 14 Points, 'Out of the Crisis'. And then I left America in 1992, so I wasn't there for 'New Economics'. And it... And I did other stuff for 20 years, 15 years, and then I found New Economics. It's like, "Wow, this is different from that."   0:25:53.1 John Willis: Yeah.   0:26:09.1 Andrew Stotz: Yeah, so between the deadly diseases, the 14 Points, the System of Profound Knowledge, there's so many parts to this.   0:26:15.9 John Willis: No, I've got... Yeah, I definitely got. And I'll tie it right back to the... In 'Deming's Journey to Profound Knowledge', I tell the story of Knight Capital. And Knight Capital is an interesting... It was the second highest high-frequency trading, black box, latency arbitrage on the NYSE. A sysadmin made a configuration error. They lost $450 million and don't quote me on the exact numbers, but like 450 million in 45 minutes. They were arbitraged at billions of dollars. They were literally out of business with a cease and desist from the SEC. And I always tell people, like, that's the last thing you want if you have a business is a cease and desist from the SEC, right? And at that point, we would say things like the consequences are high on how you think about humans and technology. Well, guess what, sports fans? Knight Capital is a drop in the bucket of what we're gonna start seeing with AI. We are going to see these... And there's the Equifax breach, there's all the... We're gonna see non-survival. I mean, Knight Capital didn't survive. Equifax lost five billion market cap in a week and then recovered all of it, right? But I'm saying there's been some major brand recognition problems pre-AI. You're not going to be able to survive these with the power...   [overlapping conversation]   0:27:41.7 Andrew Stotz: Abilities are gonna be shaken out.   0:27:43.6 John Willis: Yeah. I mean, and the brand damage. Brand damage by the escape routes of how... I mean, let me just step and I wanna go back to answer your question. But one of the things that people don't recognize right now is the machine that we have now has infinite knowledge at machine speed, and it's probabilistic. I mean, just add those three things up, that it has the ability of infinite knowledge, something no human could even close to. So it'll make decisions, it will escape, it will figure ways out, it will try a clever way to do something that probably no human would do that could be a disaster. Right? So the consequences are incredibly high. So then now, okay, let's really dust off: it all goes back to Deming's stuff. And so to your question, I think that I would love to see, like, you write a fantasy novel about how Deming came back to the future and was sitting here listening to what was going on, and he'd be screaming. He'd be telling everybody... And this is the thing I'm... I don't scream, I'm too old these days, but like, I literally cut off a CIO real quick in my conversation. I interview a CIO, they think they're interviewing me, I'm interviewing them. And if I'm like, "Yeah, no, you know what? This isn't right." "Well, what do you mean, John? We had..." "No, no, no."   0:29:09.1 John Willis: Because I can see right away that what the CIO or the leadership is... They think AI is a technology transformation. It's an organizational learning transformation. Deming would see this and scream this out loud. And that's the part of the blinding fluorescence that we're missing. We should know this by now, right? And so all these technology shifts, they think they're technology revolutions. They're really... I mean, they go back to the basics. What are the systems are they changing? Are we understanding what variation is? How do people learn? Are people not learning? Are people... A good example is, in every organization that I travel and this has been true for almost every technology transformation, but now it's glaring. I like to simplify. I say there's three groups. Let's take AI, right? Three groups in an organization. And usually, again, I don't care about really start-ups. I do care about startups from an investment standpoint, but I don't care about them from my day job. And so this is a bank or a large retail or insurance company or manufacturing. And so the CIO is like, "We have an AI strategy." And by the way, let me step one more thing, we learned a lot in the DevOps revolution, but DevOps was never a board-level conversation and it was never a Wall Street conversation.   0:30:37.1 John Willis: AI was immediately a board-level conversation. And so the pressure on a C-level, a CEO and a CIO, is "You must do AI yesterday.", right? And so now what's happening is the CIOs are literally doing knee-jerk reactions of like, "We're gonna have... We got 30,000 employees. If we can get all 30,000 employees using AI with a 3x productivity rating, we'll have..." you know, like, oh my God. And then they say, "Make it so." And I call this the strategy versus talent systems gap. And I don't mean how talented they are, I mean understanding what your talent system looks like. And to keep it simple, most talent systems look like this, they have one group that is passive-aggressive. They don't like change. They've been doing the same job forever. In this new world, they don't believe AI works, and they're passive-aggressive about it because they know they can't say they don't want it. When the CIO says, "We must do AI." they have to go, "Oh, we'll get to it next month. Next month. We'll get to it next month." And then you have the second group in the middle. They wanna do the right thing, but they're high enough... As we know, if you work for a bank and you're in a high enough position, if something really goes wrong, you're lucky if you get fired. You could get a fine for two times your salary, or you could actually go to jail.   0:32:02.3 Andrew Stotz: Right.   0:32:02.4 John Willis: Right? So that group is like, "I wanna use this, but you're not clear. There's no clarity from your... You guys all wanna do all this...   [overlapping conversation]   0:32:11.7 Andrew Stotz: There's risks everywhere.   0:32:13.3 John Willis: But we've got the OCC and there's no clarity on FDIC and like, what does this mean?" "Well, I don't know." "Well, then I'm not touching this stuff. And do you have my back?" No. Right? And then the third group is the classic, do now, ask forgiveness later group. And so you could put this all back to driving out fear. Because what happens is you've got a strategy. What is that, it's number eight, I think. I think that's right, but it doesn't matter, right? It could be nine, it could be seven in the 14 Points. So the CIO has said, "This must happen." And then, again, board-level, horizontal, vertical pressures. And then everybody's... And they're not even understanding, do they have the capability? Do people wanna do it? Does the middle group even understand the clarity? And so the first thing that you should be doing is, in the clearest sense is driving out fear. So the do now, ask forgiveness laters are fear that if they don't do it, they won't be the leaders. The middle group is pretty clear what their fear is, you don't give them clarity of what they can and can't do. And the third group is fear of changing, losing their job, "AI is gonna replace me." So that's all a spectrum of understanding fear at the human level. And so maybe that is one of the first things you should address before you actually set a grand strategy. And we know Deming has a lot of thoughts about this, and then we break into sort of like...   0:33:48.6 Andrew Stotz: Okay, so let's stop at that.   0:33:50.1 John Willis: Yeah. Yeah.   0:33:51.6 Andrew Stotz: Fear.   0:33:53.0 John Willis: Yeah.   0:33:54.5 Andrew Stotz: That is something that remains in your belief system that is supported by Deming. Did you have that awareness when you were in... Let's just think about before you came across Deming.   0:34:08.1 John Willis: Oh, oh, yeah.   0:34:08.9 Andrew Stotz: Let's say you were doing all that stuff with Goldratt and all that but then when you came to Deming, did fear come up as, oh, wow, this is obvious, or did you learn that later and you see it now more?   0:34:21.3 John Willis: Andrew, this is why you're good at your job. This is good. This is a great question. No, really good... I love questions where I have to really deep think about it. So I think that I kind of always... It wasn't until DevOps that I understood what failing was about. So just before, like the nanosecond before I'm learning what Deming's saying about PDSA and failing and how the whole structure of learning is, I had this sense, but I don't think I was baptized yet on... And to me, I'll put fear and failure in the same bucket, right? Because it's a very... They are, in a lot of senses, the same thing. But certainly I can put them in the same bucket. So I had a sense, but it wasn't until we started seeing fast fail in DevOps. So DevOps, one of the things with DevOps was shorten the feedback loop. That was one of the core tenets of DevOps. Like, instead of waiting three, four weeks, five weeks, six weeks to deliver some software, or six months, and then by the time you deliver it, you're onto... The whole group that built it is now doing something else, let's just be able to turn a line of code into a delivery now. And that was revolutionary, right? And it's changed the universe. I mean, you don't have the big AI providers today if you didn't have DevOps.   0:35:46.4 John Willis: You would not have Airbnb and Uber and all that if you didn't have DevOps. Right? So that... And that sort of realized that this fast feedback loop is really an interesting thing, right? And the fact that it is telling you fail fast because then you learn fast and then you correct fast. And you... And so right around that time, I'm doing this research on Deming and starting to understand epistemology, the theory of knowledge. And so, again, I don't think... Like I said earlier, I don't think I had the... And vocabulary's too loose of a word. I don't think I had the structural understanding. Like, I didn't know what the word epistemology meant [laughter] before I started learning Deming. So I... So it was really... There were flavors of understanding what learning was, but it was DevOps that literally sort of put it to the front of why this works, how it does. And then I got... Again, a lot of careers is just being lucky, right? I just happened to sort of tap into this Deming thing through meeting Gene, learning about Goldratt, and then having this good friend tap me on the head and say it all goes back to Deming. And so, so and then that point, then it sort of opened up the whole world of epistemology. And it wasn't until I wrote the book where I started realizing it was pragmatism.   0:37:07.2 Andrew Stotz: And did that... Does that fail fast, does that method of accelerating the feedback loop that happened through DevOps as you've explained, does that remove a lot of fear from where people would be...   0:37:19.6 John Willis: Oh yeah.   0:37:19.7 Andrew Stotz: Much more... So that all of a sudden says, "No, no, no, it's okay to fail. We'll see that in a day, in two days, and then we're gonna iterate from that." So, okay, I understand how that kind of reframes fear of failure. But then you now talked also about the idea that it's a big element that you see, everything goes back to Deming. Nowadays you see this fear. How does it connect with how you see fear today in the workplace or in organizations?   0:37:50.6 John Willis: Well, again, I think it's the same thing. I mean, I hear people talk about now that one of the big discussions right now and I always look for the anti-pattern of where the discussions go, right? There's this big discussion about AI slop, right? In fact, last year it was we were all concerned about hallucinations. And I'm not dismissing that, but like, if you know how to run AI and infrastructure harnesses and build ground truth in an organization and you understand how your internal audit works, hallucinations are not, let me repeat this, are not a problem in 2026. They are not a problem. You could make them a problem by not understanding what I just said, but they are not a problem. So today's hallucination frenzy scare is what's called AI slop. And I guarantee you in 2027, it'll be something else. But... And I'm not saying it doesn't exist. It does exist, right? But so people are sort of calibrating, what is the cost... There's this counter-reaction to AI coding, not even assistance, people are now using pure agent coding, right? And the question that I think Deming would ask and maybe if there is some divine proxy of me speaking through Deming or Deming speaking through me is that the question that people are now looking at is, "Slop is so bad, we're creating so much code, should we ease back to the longer cycle for ideation and delivery and that process?" Because it's costing us a lot of money on the implementation side.   0:39:20.8 John Willis: The error, the time it takes to remediate the slop is starting to outweigh. Well, that's just bad organizational behavior and design. But okay, but so now I've had this argument with a major corporation, the CIO the other day, where I was saying you have to create this hourglass effect. For you got to create the funnel and then you got to have the control system that slows things down and speeds it up. And he was saying, "But yeah, the cost of the slop is all this stuff." And I said... What I said is, "Yeah, but what you're missing is..." and this is a company that did really well in DevOps, I worked with them years ago through the DevOps transformation and they understood the fast feedback and I had to re-explain the idea that, yeah, there's a cost to AI slop, but if you're not calibrating that with the cost of non-fast feedback and learning because your fear is this slop is gonna get us back or make you knee-jerk reactions, we're gonna see if we can slow down the ideation, maybe we move too fast. And again, I don't... There are scenarios where that is absolutely true, but that is, first understanding your problem. And your problem isn't slow down the ideation process.  Oh, we should spend more time ideating because what does that do? It goes back to the old school where we're spending way too much time in the ideation. By the time it actually gets implemented, the feedback loop of learning is way too long. So I think you're better off at least measuring... And this is where variation comes into play. Measuring if I decrease the ideation time, do I get more value from the fast feedback because I can understand the problem, I can fix it faster? And again, that was one of the core tenets of DevOps. But I find people now pushing back because they're scared of AI slop and it's costing more remediation time. So again, I think these are multiple ways of thinking about how fear...   [overlapping conversation]   0:41:26.9 Andrew Stotz: Yeah, so besides...   0:41:27.1 John Willis: The fear... And I was just gonna say one... Sorry to cut you off.   0:41:29.0 Andrew Stotz: Yeah, go ahead.   0:41:31.0 John Willis: But one of the biggest problems I've seen over the years is I think the knee-jerk reaction is the symptom of fear. Right? And so I've seen this over and over where a bank gets pawned and so they put out a req for a hundred IT sec professionals in a city where you can best case hire 10 one year. Right? So again, I think that there's that combinatorial fear, knee-jerk reaction.   0:42:00.5 Andrew Stotz: If you were to pick one other area of Deming that really stands the test of time for you, as opposed to a Deming disciple, let's say someone that's trying to implement everything that he's talking about and they're trying to do it in their little manufacturing company or their service business, which I interview those guys.   0:42:09.1 John Willis: Yeah, yeah.   0:42:17.6 Andrew Stotz: But in your case, in some ways it's like you swam through a Deming period of time, absorbed everything and now you're on to other stuff. I'm just kind of interested about what else is lasting?   0:42:35.2 John Willis: Yeah, no...   0:42:35.3 Andrew Stotz: Just one thing.   0:42:35.6 John Willis: And I think maybe, Andrew, maybe part of a problem of the institutionalized Deming conversations is it doesn't always have to have the word Deming in it. In other words, I'm not criticizing you. I'm just saying that I see it more as it's in my DNA. It's part of how I look at things. And so I'll give you a great example. This is pure Deming, but I wouldn't think of it as, "Oh, let me explain this way I want you to evolve in AI because Deming would say..." I don't start that way. But I will tell you that when I came up with this idea and it's called an ideation, AI ideation hackathon. Right? Because everybody's running tech hackathons, AI hackathons. And that's a terrible, terrible, terrible idea. And there's technical debt, you're just making a lot of mistakes there.   0:43:01.7 Andrew Stotz: Right.   0:43:27.8 John Willis: It's a knee-jerk reaction. So the ideation hackathon is sort of something unique. I was doing some consulting for the CMO of a large database company, but got into AI and I helped them, it's called MongoDB, I don't do any work for them anymore but I helped them launch their AI solution. And I did a lot of technical hackathons and I just kept seeing how all the chaos of these technical hackathons, people would build stuff, it would just wind up in GitHub repositories, it would go nowhere. And I finally said, "Why don't we just strip out the technology and focus on the ideation process?" Right? And so that becomes a pure implementation of PDSA. Right? Because in a PDSA, if I was gonna sort of explain it in a Deming way, a hackathon would be a terrible way to implement a PDSA. "So let's build the Sistine Chapel and then let's figure out, let's study the results." Or why don't we start small as an organization? This is why I tell my first... Right now, CIO asks me, "Okay, John..." and usually the conversation ends at this, "What would be your 30-day, 90-day plan, 180-day plan?"   0:44:41.0 John Willis: I'm like, "Not to have one." Yeah, but then I sort of, I talk about two ways to deal with where they're at. And I say that one is something I've done over years, was a qualitative. I do these large where I interview 300, 400 people and I use true qualitative analysis approach to interviewing people, build categories, and structurally design what the place looks like. Right? And that's very... But it's very expensive and it takes... Expensive not in the money, but the time. The new sort of one that CIOs, at least a small percentage of bite onto is, "Why don't we run some ideation hackathons?" And here's the value, you're not writing any code. You're letting people focus on learning how to ideate. Because remember I said earlier, AI is not a technology transformation, it's an organizational learning change. So let's focus on the organizational learning structures without giving any of the technology or the code. But do the hackathon, and the readouts are what you would have built minus the specific tools. And it's glorious because you actually you get to see all the stuff without expending tokens. You don't build the risks. Because anybody who tells you they can sandbox experiments in AI is lying, absolute lying. If anybody's followed the recent Open AI Hugging Face one, it was the most insane escape.   0:46:10.9 John Willis: So, and then the other idea is I don't want 30 of my executive administrators all picking their own tools and all trying to solve all their C-level bosses' problems. And by the way, there's the whole security exposure is, I've done ideation hackathons where an EA says, "I got this idea. I wanna take my P&L or my profit or whatever of some proprietary information on a spreadsheet and throw it into Claude and have Claude..." I'm like, "Yeah, no, no, no, no. Let me explain how that goes into Claude." It literally, it traverses through a bunch of internal structures that leave stuff laying around. And by the way, even though they say they don't train on your data, they have your data. Like, you don't want that data in there. So the ideation hackathon, I think, is a really good... And so I think the main point to that is, although I don't walk in the door and I think one of the... Again, your listeners, I'm like attacking your listeners basically but I think one of our problems is, we try to build our, some people try to build their skill set around like, "I'm a Deming expert. I'm gonna teach you how to do Deming and everything's gonna be great because of Deming." as opposed to let's just make the water Deming, the water, the fabric of what we do. And every once in a while it does make sense to be able to say, "Hey, you know that..." And I won't go back and say I won't lead and say, "Well, Deming tells us..." because I'm not gonna get the gig if I just go too much on Deming anyway. But I will say at some point, I'll say, "Here's the deal. We've got over 100 years of management knowledge on how to do the right things. Let's pay attention to those things." Right? And that's the Deming, that's the Shewhart, that's the Ackoff, it's the Ashby, it's the... We can go down the list, right? Senge.   0:48:06.2 Andrew Stotz: One of the things I was thinking about a while ago was, when Dr. Deming wrote 'Out of the Crisis', he was telling us that we were in a crisis and that we needed to think a new level of thinking. Did it work? Are we out of the crisis? Did people take on board what he taught? Where are we now? That was 1986.   0:48:30.7 John Willis: Yeah, I know, I know.   0:48:31.7 Andrew Stotz: On the one side you can say America's brought incredible amount of innovation and businesses are huge and other countries and other regions struggle to catch up with America. So on the one hand, you could say materially it appears like we're there. But on the other hand, when you look at the way things are managed, you could argue, yeah, not much has changed.   0:48:56.7 John Willis: It's a tough one. It's a tough, I mean, let's just face it, large-scale organizations of high consequences are so full of bureaucracy. Humans interacting at that scale is probably the hardest organizational problem there is, right? You can study anthropology for the next 40 or 50 years and still not have a good clue of how to. And people do, right? So, yeah, it's hard. And why things work, why they go through the... I mean, I talk about the Peterson at Ford, right? And then Ford, turns out there were a lot of other... There are these other conflicting things that happen, industry changes, financial models change. Why did Ford have this incredible success when Peterson called Deming? And then some number of years later, they're back to the old ways, right? We got General Motors, we got all that. I will say this, and I hadn't really thought about this until you asked the question. One of the things I did focus pretty heavy on is Deming's influence on Toyota. And now there's a lot of debate and this is where people get pretty mean with me. I mean, Dr. Spear, I love Dr. Spear. He wrote 'High Velocity Edge' and he's a genius. He was MIT Sloan. And every time I'd see him, "Well, you know, John, Deming and that Six Sigma stuff never worked." And I'm like, "Alright, first off, he didn't do Six Sigma. Second off..."   0:50:21.6 John Willis: And then he told me one time, he said that Deming had no influence on Toyota. I'm like, "Yeah, that's just not blatantly untrue. I'm sorry, you're a PhD genius, I'm not. You're wrong." And so I've been hitting him... Over the years, I hit him with a lot of evidence of Deming's influence on Toyota. And it even goes back to Denco Densco and some of the same. But here's the thing, right? I... There's a woman called Katie Anderson. She's got a book, Learning to... 'Leading to Learn, Learning to Lead', where she met a guy who spent four decades at Toyota, this Dr. Yoshino, and she interviewed and wrote a book about his career. She runs a Japan study trip. I did a Japan study trip a couple of years ago and I got to meet him. And I... He hired at Toyota in 1966. He worked alongside Ohno, Shingo. He was there. He was a junior guy, but he was the guy they were yelling at, "Do this, do that, do this." right? So he was there.   0:51:23.9 John Willis: I told him, I said, "There are people that believe in the US that Deming had no influence on Toyota." He could not believe that that question even could come up. And he told me, he said, "John...", he doesn't really speak good English, we had a translator, he said, "Let me tell you what Deming taught us. He taught us to understand data." And at first I didn't grok that, but then I started thinking about variation. And although there's a lot of people that say that that didn't carry through too, but if I look at what Agile, Lean, and ultimately become DevOps, I in that book trace it pretty strongly back to Deming's influence on Toyota. And you can't deny Lean is not the core of Agile Lean, today's Lean, right? Toyota Production Systems, to be clear. So then I would say that the lasting impact of Deming is not what happened in the '80s when the Americans started understanding what he did, because maybe that translation, maybe it had to be... I asked Doris Quinn this and she said, "Oh, that's interesting." Because I said this, I said, "Could it be that Japan influenced Deming as much as he influenced Japan?" And I think it did. And I think the point was they were...   0:52:45.6 Andrew Stotz: It was a love affair.   0:52:46.3 John Willis: And yeah, and they were more malleable to his messaging.   0:52:50.3 Andrew Stotz: Well, they were more malleable because of their condition, but they also were more susceptible because of the structure of the society.   0:53:01.6 John Willis: Exactly. Yeah, but even the sort of community structure. I'll tell you another quick story on that study trip where we visited an elementary school. And in the elementary school, they had no janitors. Every sort of public school is like this, right? They have no janitors. And the kids, they literally clean. At about 2 o'clock, a bell goes off and some kids rotate and they do the bathrooms, some people... Imagine in an American school, some ritzy parents, "My son cleaned the bathroom?" It'd be on CNN. And they rotated serving food.   0:53:20.7 Andrew Stotz: Child slave labor.   0:53:39.7 John Willis: Yeah, yeah, yeah. And then we got to interview a couple of them and they understood Kaizen and all. So me, I start thinking about like, oh my God, this is our... Western culture is so broken because we basically teach everything that's antithetical to that. They get out of college and then maybe they get lucky and get into an Agile, Lean-like structure and we have to break it all down, where their kids come out completely in that sort of community. And we went to a lot of tier-one distributors. You could see the understanding of community and the power of it. And so what I'm saying is, what Deming was giving them saturated to have such an impact on TPS, and it's unquestionable the impact TPS has had on Lean and Agile and DevOps. And if you follow my thread, Lean, Agile, and DevOps have certainly impacted... You don't have places like Google for good or bad, Facebook for good or bad, Uber, because they could never scale...   0:54:40.0 Andrew Stotz: Yeah.   0:54:40.1 John Willis: Without that. So again, I think, I really hadn't thought about this until you asked the question, is I think actually the Deming 1980s renaissance of Deming was a... Seemed like a bubble in retrospect, unfortunately. But actually indirectly, he's had more... And there's a good part of the book that tries to cover that. I do the "What would Deming do?" after he died, if he was alive and all the stuff that happened there.   0:55:06.3 Andrew Stotz: Yeah, I mean, definitely DevOps. And then Eric... What was his... The Lean Startup one?   0:55:14.0 John Willis: Eric Ries. Yeah, Eric Ries. Yeah.   0:55:17.3 Andrew Stotz: That also... Those two really probably did more to promote PDSA and that aspect.   0:55:23.4 John Willis: Yeah, that's right. Oh yeah, scientific method. There is a copy, and I cannot find it anywhere, there is a copy of Eric, one of Eric Ries' Lean Startup books that does attribute to Deming, and I cannot find it.   0:55:36.5 Andrew Stotz: It does or does not?   0:55:38.7 John Willis: Does. Does. He's got this thing about the 75th birthday or something. Do you have it? Because I can't find the copy, at some point I read a copy where he does a tribute to Deming.   0:55:50.0 Andrew Stotz: Yeah, I think there's some...   0:55:53.0 John Willis: And then...   0:55:53.1 Andrew Stotz: I have the book and I think there is some reference in the book.   0:55:57.5 John Willis: Yeah, there was one, was like... It was like... I don't know if it was the 70th year, 75th year, and he... So yeah, no, I mean that directly. Lean Startup is literally... Yeah, so yeah.   0:56:10.9 Andrew Stotz: And if we think about people that are listening to this podcast, the people that I really want to listen to this podcast and I really want to get something out of the podcast is people that just don't know Deming. They've never heard of it, but they've stumbled upon it. One of the Deming community said, "Hey, you should listen to this podcast because you'll learn about Deming." And maybe they listen to a couple of episodes and it's a bit overwhelming when they hear someone talking about a lot of detail about this or that. Maybe they bought 'Out of the Crisis' and they got a chapter or two into it and they thought, yeah, that's also a bit overwhelming. What would be your message to that person who's listening right now to say, here's the reason why you shouldn't abandon it because of XYZ or whatever that message is that you've got about what they need to know about Deming?   0:57:01.4 John Willis: Yeah. I mean, I will say this, learning is hard. Change is hard, right? I mean, it sounds cliché, but, yeah, I think all of us who came into Deming, I didn't... When I read, we talked about this, I read 'Out of the Crisis', I was like, I don't know what's going on here. One of the worst things I can advise you to, I hate to say this, and this is probably anti-Deming Institute, is start off by reading his two books. You're better off going out to podcasts like this or other stories. I found that healthcare was chock-full of great stories, particularly about Profound Knowledge, of great examples. And then I went back and read the book and then like, oh my God, this is, now I get it, right? So I think a lot of things that we sort of encounter, a lot of them have... The things that are really valuable have this sort of facing counter-intuitiveness nature to them, and you have to sort of work at that.   0:57:55.9 Andrew Stotz: Yeah.   0:57:56.9 John Willis: And so Deming is hard. I mean, you... If you wanna understand Deming, I would say most people are not gonna get it on the snap. And what I would say to them is, it's worth figuring out what are the parts that he says and he did and his philosophy that could become part of your DNA, 'cause that I don't think anybody disagrees on. And then... And one other sort of short story. And I love Bill Bellows and I would say listen to all his podcasts. He's an amazing guy and just incredibly insightful on a lot of, I didn't really understand Taguchi, but so I did some podcasts with him. But I remember, and I'm not calling anybody out, but he runs the In2:InThinking Group and I've been to a couple of those. And I remember one time we were sitting there and we were having a conversation around sort of a roundtable and somebody asked, as I was talking about a company, they said, "Are they a Deming company?" I'm like, yeah. And I couldn't actually get through the room that, no. Nobody's a Deming company. Like, what is a Deming company? That's the wrong question. So again, back to, you got to be careful about how you think about Deming as using his philosophy to help organizations, because the more you focus on that it is a "Deming philosophy" as opposed to these are the right ways to think about the problems, you fall into this trap of maybe getting lost. Well, that Deming thing worked for about a year or two years and now it doesn't work. Well, if you don't call it a Deming thing, then what were the things that stuck and what are the things that didn't?   0:59:42.5 Andrew Stotz: Yeah. I just wanna remind the listeners and the viewers out there, just go to Amazon and find 'Deming's Journey to Profound Knowledge'. For me, I listened to it as an Audible book, which was fun because I enjoyed the stories and it just reminded me to go back and listen again. And also the additional stories, which I actually hadn't bought until, I had been wanting to buy it, but I didn't. So while you were talking, I got that on Kindle. So that's gonna be my fun.   1:00:13.9 John Willis: Those are great stories. There's a story about Gene Cernan. He was the last guy to land, be on the moon. And as you go through the book, it's really interesting. I did like seven or eight... So I was in no rush to publish the Deming book. I was in a rush to do the AI book. So I would literally get to the third rev, the fourth rev, and every time I'd have more new friends point things out. And by the time I got to like eight revs and I'm like, okay, it's probably time to put this book out. But what happens is as you go with the editor, they just start carving things down. And a good editor makes the strong point, like my 'Devil Wears Prada'. But again, there were so many great stories, like the Gene Cernan one is the last guy to be on the moon, but there was a story about Tracy's Rock and it's just a fabulous story, but it didn't have any place in Deming's Journey of Profound Knowledge. It was just an add-on that sort of took you off course. But now, in a standalone book, it's a great story. So there's a ton of those. The guy who created Piggly Wiggly was this genius. Like, again, it didn't really fit in there. But as a standalone story and I even do a little bit of, like, this would have been in chapter 15, so if you read both, you get a sense. And the worst thing I can tell you, though, is I had one person, I was at a conference I was laying the book, the Profound Stories book was laying around, and I guess I came back, he was at a booth, and he read it, and he goes, "John, can I talk to you about your book?" I'm like, "What?" He goes, "I don't know." I'm like, "Oh, dude, you can't read that book without reading 'Deming's Journey to Profound Knowledge'. It would be a terrible book if you didn't know what the premise was for where it came from." So, yeah.   1:01:59.7 Andrew Stotz: So in wrapping up, what would you like to leave the audience with from this discussion and from your journey into the teachings of Dr. Deming?   1:02:11.3 John Willis: Yeah, I think you have to start thinking about... And again, I know it sounds like I'm trying to sell the book and you're doing a better job than I am anyway but the last third of 'Deming's Journey to Profound Knowledge' was what would Deming do had he survived another 20 years? Right? And probably nothing because he was pretty old and not healthy. But the... So, I mean, question then is, as we think about organizational behavior, what are the core things? And I think Profound Knowledge is a great way. I, again I... Again, I don't walk in and say, "Oh, we're gonna... CIO, we're gonna solve this problem by applying the four elements of Profound Knowledge." That's not how I start that conversation. But I'm certainly thinking about systems thinking because that's first and forefront. Like, how are you thinking about... Like one company recently I was with, they got... Some of the big AI providers are giving well-branded companies all-you-can-eat AI. Like OpenAI is saying, "Hey, you know..." That's a terrible idea, terrible, terrible. Because now you're just building technical debt up the gazoo, right? So again, to be able to see the forest behind the trees, what's the systems thinking effect of that? How are you learning? What's the epistemology, the theory of knowledge behind that?   1:03:39.2 John Willis: Are you applying... In the book, I tried to codify my understanding of, like, the theory of knowledge is, how do we know what we think we know? The variation is, how can we see what we think we know? The psychology is, what are the... Let's take a second and what are the blind spots? And then I think of it as a feedback loop is, are we continually like if you listen to Bill Bellows, he does a great job of sort of explaining systems thinking through the sort of vehicle of Taguchi or Ackoff but are we just continually looping through that process as, "Let's take a bigger chunk, let's take a bigger chunk, let's take a bigger chunk"? So Profound Knowledge, not so much that you have to walk in and be an expert on 'Deming's Journey to Profound Knowledge', or more specifically, The System of Profound Knowledge. The idea is, can you use those... And the reason I fell in with 'The System of Profound Knowledge', why that was what hit my core, because I will say, out of my five decades of doing all this crazy stuff in technology, I can't think... I mean, there's a lot of cool frameworks that I use as auxiliary, and frameworks I'm using loosely but The System of Profound Knowledge is the one framework that to me beats all other frameworks because it covers epistemology, it covers understanding statistical analysis or analytical statistics. Right? Which is very important. It brings in the biases, the... All the sort of things about how people think, blind spots, and then it throws together the wrapper of appreciation of a system, so...   1:05:23.2 Andrew Stotz: Yeah. Well, John, on behalf of everyone at the Deming Institute, now you see your picture on the cover.   [laughter]   1:05:32.2 John Willis: There we go, man.   1:05:33.7 Andrew Stotz: I wanna thank you. It's a great discussion and it's long overdue.   1:05:37.7 John Willis: Sure.   1:05:37.9 Andrew Stotz: And for listeners, remember to go to deming.org and jump into DemingNext to continue your journey. This is your host, Andrew Stotz, and I'll leave you with one of my favorite quotes from Dr. Deming, which is, "People are entitled to joy in work."   1:05:42.4 John Willis: I love that you end with that.   

In der heutigen Folge sprechen die Finanzjournalisten Philipp Vetter und Holger Zschäpitz über tiefenentspannte Börsen, Agenten-Fantasie bei Meta und Microsoft und was sonst noch wichtig wird in dieser Woche. Außerdem geht es um Meta, Microsoft, Akamai, Boeing, Southwest Airlines, United Airlines, Kyivstar, BASF, Evonik, Micron, Oracle, Blue Owl Capital, Santander, BNP Paribas, Morgan Stanley, Amazon, Alphabet, Softbank, London Stock Exchange Group, Moody's, Broadcom, Nvidia, AMD, ASML, TSMC, Netflix, Charles Schwab, Allstate, Progressive, Booking Holdings, Airbnb, Verizon, Planet Fitness, Goldman Sachs, Mondelez, Walmart, Shopify, Visa, Mastercard, Equifax, TransUnion, Fair Isaac (Fico), Cloudflare, iShares Core MSCI World ETF (WKN: A0RPWH), Amundi EUR Overnight Return ETF (WKN: LYX0B6). Am 2. Oktober findet unser „Alles auf Aktien“-Summit in Berlin statt. Sichere dir jetzt dein Ticket, um Zugriff auf den Merch-Shop zu bekommen. Mit dem Code “FINANCEFRIENDS“ sparst du 50 Prozent aufs Ticket – aber nur unter folgendem Link: https://veranstaltung.businessinsider.de/event/financesummit26/summary?rp=c6dc55d6-6f4f-4fb4-b75f-3f3501d84859 - Werbung - Alle Infos zum 50-Euro-Aktions-Angebot von unserem Partner Smartbroker findet ihr hier: https://get.smartbrokerplus.de/finance26_aaa/ Wir freuen uns an Feedback über aaa@welt.de. Noch mehr "Alles auf Aktien" findet Ihr bei WELTplus und Apple Podcasts – inklusive aller Artikel der Hosts. Hier bei WELT: https://www.welt.de/podcasts/alles-auf-aktien/plus247399208/Boersen-Podcast-AAA-Bonus-Folgen-Jede-Woche-noch-mehr-Antworten-auf-Eure-Boersen-Fragen.html. Hier könnt ihr den AAA-Newsletter abonnieren: https://www.welt.de/newsletter/article232797673/Alles-auf-Aktien-Der-taegliche-Boersen-Newsletter-fuer-WELTplus-Abonnenten.html Und – ganz neu: AAA gibt es jetzt auch auf Instagram: https://www.instagram.com/alles_auf_aktien/ Disclaimer: Die im Podcast besprochenen Aktien und Fonds stellen keine spezifischen Kauf- oder Anlage-Empfehlungen dar. Die Moderatoren und der Verlag haften nicht für etwaige Verluste, die aufgrund der Umsetzung der Gedanken oder Ideen entstehen. Hörtipps: Für alle, die noch mehr wissen wollen: Holger Zschäpitz können Sie jede Woche im Finanz- und Wirtschaftspodcast "Deffner&Zschäpitz" hören. +++ Werbung +++ Du möchtest mehr über unsere Werbepartner erfahren? Hier findest du alle Infos & Rabatte! https://linktr.ee/alles_auf_aktien Diese Folge enthält Werbung für Smartbroker+. Depot eröffnen, 30 € ETF als Bonus sichern und aus tausenden ETFs wählen. Smartbroker+ macht Investieren einfach. Alle Informationen gibt es unter: https://get.smartbrokerplus.de/triple-aaa-podcast2/ Anzeige: Eight Sleep: Der Pod 5 reguliert die Temperatur im Bett automatisch, trackt Schlaf- und Gesundheitswerte ohne Wearable und kann so zu besserem Schlaf beitragen. Mit dem Code ALLESAUFAKTIEN erhaltet ihr auf https://www.eightsleep.com/allesaufaktien bis zu 350 Euro Rabatt. Impressum: https://www.welt.de/services/article7893735/Impressum.html Datenschutz: https://www.welt.de/services/article157550705/Datenschutzerklaerung-WELT-DIGITAL.html

Clark Stinks & Deal Alert: Running Shoes Friday - Clark Stinks day! Christa shares Clark Stinks posts with Clark. Submit yours at Clark.com/ClarkStinks.  Also, running and walking shoe prices are finally dropping, creating a massive money-saving opportunity for your wallet. Major retailers like Dick's Sporting Goods are feeling the squeeze from an oversupplied market and slowing consumer demand, leading to deep discounts across nearly every major brand. Whether you need a fresh pair for daily walks or serious training, now is the time to skip full retail and lock in major savings across the board. All this and more on the September 25, 2026, episode of The Clark Howard Show. Submit your questions: Ask Clark. Clark Stinks: Segments 1 & 2 Running Shoes Discounted: Segment 3 Ask Clark: Segment 4 Mentioned on the show: 5 Money Tips To Know Before You Travel Abroad - Clark Howard 5 Money Mistakes To Avoid When Traveling - Clark Howard Mystery Vacation | Groupon Getaways How To Get Top-Brand Running Shoes for Cheap Right Now Clark Deals - Shoes How To Freeze and Unfreeze Your Credit With Experian, Equifax and TransUnion Your Passport Could Be Useless - Even if It's Not Expired  /  State.gov    How Much Money Do I Need in My Emergency Fund? - Clark Howard Clark.com resources: Episode transcripts Community.Clark.com  /  Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome back to "Data Driven," the podcast where we explore the cutting edge of data science, AI, and the rapidly evolving world of data governance. In this episode, we sit down with Richa Kaul, founder and CEO of Complyance, an AI-driven platform transforming governance, risk, and compliance for enterprises. Drawing on her experience as a data privacy enthusiast and leader in the compliance space, Richa Kaul dives into the pressing challenges of securing sensitive data, the complexities of global compliance frameworks, and how AI both complicates and protects our interconnected world.We discuss the pivotal role of the Chief Information Security Officer, the importance of proactive, layered security measures, and why compliance is rapidly gaining attention—not just as a regulatory checkbox, but as a central business strategy. With practical advice for both enterprises and individuals on maintaining digital privacy and security, this episode is essential listening for anyone navigating today's high-stakes data landscape.Timestamped overview00:00 Privacy and security frameworks overview03:54 Impact of Equifax data breach06:21 Focusing on data security09:58 Managing complex enterprise security controls15:53 Focus on AI and information security18:37 Learning from Fire Safety Education20:47 Phone security in modern cyber warfare24:48 Concerns about IoT device security29:10 Protecting Privacy from Algorithms30:44 Security and privacy concerns35:23 GTA's social commentary on privacy39:11 AI's Role in Cybersecurity Awareness41:03 Global connectivity and surveillance issues44:47 Ending on a positive note

Think you need an expensive, full-blown security system to protect your home? Think again. Clark shares how even a single inexpensive security camera can serve as a massive deterrent against burglars. While surveillance technology certainly has its privacy drawbacks, Clark breaks down the major safety benefits for homeowners. Plus, long considered a reliable platform bringing legitimacy to ticket resale, StubHub is now facing intense backlash from customers stranded at major events like the World Cup. Clark discusses findings from a Wall Street Journal report detailing how the company reportedly gutted customer service, altered contact methods, and hid their legal address to dodge arbitration requests and frustrate customers seeking refunds. Hear Clark's take on this unbelievable situation and what it means for anyone buying resale tickets today. Plus, Christa shares your #AskClark questions and Clark gives his take. All this and more on the September 14, 2026, episode of The Clark Howard Show. Submit your questions: Ask Clark. Home Security Cams: Segment 1 Ask Clark: Segment 2 StubHub TROUBLE: Segment 3 Ask Clark: Segment 4 Mentioned on the show: These Studies Show Even One Home Security Camera Is a Deal-Breaker for Burglars Why You Should Consider Security Cameras (Without the Monthly Subscription) Why You Should Keep Old Credit Card Accounts Open - Clark Howard Backdoor Roth IRA: How High Earners Can Still Contribute Best Small Business Credit Cards - Clark Howard  The StubHub Customers Who Battled for Tickets—and Battle Harder for a Refund Best Financial Advisors in 2026 - Clark Howard⁠  / Facet: How It Works How To Freeze and Unfreeze Your Credit With Experian, Equifax and TransUnion How To Save on Travel With Google Flights - Clark Howard  Clark.com resources: Episode transcripts Community.Clark.com  /  Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices. Visit megaphone.fm/adchoices

Would you pay a lower price for lower quality? Clark readily admits he would - in some cases. Is buying the absolute cheapest option actually saving you money, or is it a hidden trap? Clark breaks down the everyday dilemma between price and long-term quality, sharing where he happily goes rock-bottom cheap (like flat-screen TVs) versus where paying a bit more pays off for safety, durability, and real value. Also, are you staying in your job to keep your benefits?  Nearly 1 in 4 Americans are stuck in jobs they want to leave simply because they can't afford to lose their health coverage. Clark exposes the bizarre history behind "job lock" and explains why tying healthcare and complex retirement plans to employment is a system that desperately needs fixing. Plus, Christa shares your #AskClark questions and Clark gives his take. All this and more on the September 9, 2026, episode of The Clark Howard Show. Submit your questions: Ask Clark. Price Vs Quality: Segment 1 Ask Clark: Segment 2 Job Lock: Segment 3 Ask Clark: Segment 4 Mentioned on the show: When Saving Money Costs More in the Long Run Is It Worth Buying High-End Appliances? - Clark Howard How To Open a Roth IRA - Clark Howard Roth IRA Growth Calculator - 2026 - Clark Howard My 7 Rules for Using Credit Cards - Clark Howard US Mobile Review: 6 Things To Know Before You Sign Up The Best International Phone Plans - Clark Howard Using Cellular Data Internationally: Buying a Local SIM Card  Staying in a job for the health insurance? About 1 in 4 Americans do, a survey says The Millionaire Next Door Is LifeLock Worth It? - Clark Howard How To Freeze and Unfreeze Your Credit With Experian, Equifax and TransUnion Clark.com resources: Episode transcripts Community.Clark.com  /  Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices. Visit megaphone.fm/adchoices

Parce que… c'est l'épisode 0x33F! Shameless plug 19 septembre 2026 - Montréal Canada - Bsides Montréal 2026 22 septembre 2026 - Belgique - BE-Cyber 24 au 25 septembre 2026 - Belgique - BruCON 1er au 3 octobre 2026 - Krakow, Pologne - AligatorCon 13 et 14 novembre 2026 - Worldwide - DEATHCon 16 au 19 novembre - Rennes, France - European Cyber Week 2026 1 au 3 décembre 2026 - Ottawa, Canada - Forum inCYBER Canada 25 et 26 février 2027 - Québec, Canada - SéQCure 2027 I.A. Café - Enquête au cœur de la recherche sur l'intelligence artificielle Description Cette description a été faite à l'aide de GLM 5.3 Flash, à partir de la transcription qui a été effectuée par ElevenLabs Scribev2. Aucune vérification humaine n'a été faite. Si vous découvrez des erreurs ou des inexactitudes, vous pouvez m'en faire part afin que je procède aux modifications appropriées. Le retour de Vincent Groleau et le format Vincetopia Cet épisode du Polysecure marque le retour de Vincent Groleau, initiateur du podcast, dont l'idée avait permis le démarrage du projet. L'émission, surnommée le Vincetopia, adopte un nouveau format d'actualité enregistré en direct le premier lundi du mois vers 20 h, puis diffusé environ deux jours plus tard pour rester pertinent. Les animateurs rappellent aussi l'effet curatif de se plaindre ensemble de l'actualité, une pratique délaissée depuis que Vincent était devenu moins actif au début de l'aventure. L'arnaque amoureuse passe par Teams Vincent ouvre avec l'arnaque amoureuse, dont la recette ne change jamais. Des personnes qui ne se sont jamais rencontrées sont ciblées par des fraudeurs habiles à manier le harpon et les paroles pour soutirer de l'argent. Le premier contact s'établit sur les réseaux sociaux comme Facebook ou LinkedIn, puis la démarche bascule rapidement vers Teams. La particularité de cette plateforme est son absence de réglementation dans plusieurs pays d'Asie, ce qui en fait un terrain idéal pour les personnes malveillantes. L'arnaqueur envoie un lien d'invité vers la plateforme web et contrôle la conversation. Une fois l'argent obtenu, les comptes et les traces disparaissent, ce qui complique énormément le travail des enquêteurs. Le caractère corporatif de Teams crée aussi un faux sentiment de sécurité, les victimes croyant que quelqu'un surveille au bureau. Vincent rappelle qu'envoyer de l'argent à une personne jamais rencontrée constitue un red flag majeur, toutes les tranches d'âge étant vulnérables, avec des pertes pouvant atteindre 100 000 dollars. Virements Interac et réponse des institutions financières La discussion dérive vers les virements Interac, souvent inférieurs à 10 000 dollars, qui ne bénéficient pas des protections offertes par les cartes de crédit. Les institutions comme la Banque Nationale et Desjardins commencent toutefois à collaborer pour remettre les sommes, et des demandes émergent afin de créer une forme d'assurance semblable à celle des cartes. Vincent raconte l'histoire d'une proche qui a perdu 1 700 dollars après avoir communiqué ses informations bancaires à un faux appelant. Le conseil principal consiste à appeler d'abord la banque plutôt que la police, puisque la fenêtre pour renverser une transaction est très courte. Desjardins a remboursé la victime, changé son mot de passe immédiatement, activé la double authentification et dirigé la victime vers Equifax pour une alerte de crédit gratuite de six mois. Les animateurs saluent enfin la journalisation très détaillée mise en place chez Desjardins après le vol de données, une sécurité comparée à un ours sur la cocaïne. Les modèles d'IA qui se sont sauvés Nico aborde ensuite la nouvelle selon laquelle les derniers modèles d'Anthropic et d'OpenAI se seraient sauvés. Il s'irrite de la couverture médiatique qui présente le code comme capable de circuler dans les fils, comme dans les films de science-fiction, ou qui fait craindre Terminator dès demain. En réalité, les modèles ont reçu une mission et ont simplement exploité un accès internet laissé ouvert dans un sandbox mal fermé. L'image de l'enfant revient en force, car l'IA n'a pas plus de sens commun qu'un enfant de cinq ans. Elle cherche à faire plaisir et va jusqu'au bout de sa mission, sans évaluer le danger de ce qu'elle trouve en chemin. L'IA au quotidien en entreprise Vincent partage ses usages personnels de l'IA. Dans son entreprise, les jetons premium sont limités et l'outil s'excuse poliment quand il n'y en a plus, surtout les vendredi après-midi. Il met en garde contre les agents automatisés qui consomment des jetons en permanence via des connecteurs vers ServiceNow, GitHub ou Azure DevOps Services, ce qui gonfle rapidement la facture du fournisseur. Il a aussi entraîné son IA à produire un avis de risque à partir d'un prompt élaboré et d'un gabarit, obtenant 80 % du travail sans hallucination ni opinion. Il a enfin créé un agent qui analyse les fichiers Endeavor pour réconcilier les mises en production avec ServiceNow, identifiant deux orphelins sur 784 changements en six mois. La certification des accès dans la mire des auditeurs Vincent développe ensuite son sujet principal, la revue périodique des accès, aussi appelée certification. Si le cycle de vie et le retrait lors des départs fonctionnent bien, les auditeurs des grandes firmes s'intéressent désormais au retour en arrière. Ils veulent savoir si un privilège révoqué était à risque pendant la période où il a été maintenu, une question qui laisse les gestionnaires sans réponse. Vincent propose de cibler les privilèges réellement sensibles, comme les transactions critiques, la délégation de montants élevés ou l'accès à des consoles de configuration, plutôt que de décortiquer les faux positifs et les accès read-only. Il insiste aussi sur l'importance de documenter son appétit au risque pour ne pas se le faire imposer par l'auditeur, tout en soulignant la difficulté des environnements centraux comme l'AS400 et le COBOL, où les rôles métiers sont ardus à établir et où l'expertise se perd. L'automatisation du cycle de vie des identités Sur la gestion des accès elle-même, Vincent dresse le portrait d'une automatisation déjà mature. L'arrivée d'un employé déclenche une chaîne via Workday et SailPoint. À minuit, le système crée le compte Active Directory, attribue les groupes de sécurité, ouvre un billet ServiceNow et commande le poste de travail. Le départ suit le même scénario, la paye étant arrêtée et les accès coupés partout, y compris sur les environnements centraux, en quelques minutes. Le potentiel de l'IA en gestion des accès Interrogé sur le potentiel de l'IA en gestion des accès, Vincent reste prudent, celle-ci ne l'aidant pas présentement. Il entrevoit toutefois des possibilités. Avec les journaux d'utilisation des privilèges, un agent pourrait déterminer si un accès a réellement servi pendant une période donnée, un travail fastidieux à préparer manuellement. L'IA pourrait aussi catégoriser les accès, placer en rouge les applications critiques et en jaune les accès read-only, accomplissant environ 80 % du travail. Une combinaison Copilot et Power BI a déjà donné d'excellents résultats pour la préparation de données et la réconciliation. Le sujet reviendra, puisque l'émission devient mensuelle et que l'IA progresse très rapidement. Contributeurs .contributors-table { border-collapse: separate; border-spacing: 20px 8px; } .contributors-table td, .contributors-table th { border: none; background: transparent; text-align: center; vertical-align: top; } .contributors-table img.contributor-photo { width: 100px; height: 100px; object-fit: cover; border-radius: 50%; } .contributors-table .contributor-name { display: block; margin-bottom: 4px; font-weight: bold; } .contributors-table .contributor-socials img { margin: 0 2px; } Nicolas-Loïc Fortin Vincent Groleau Crédits Montage par Intrasecure inc Locaux virtuels par Riverside.fm

P.M. Edition for Sept. 4. The U.S. added a whopping 162,000 jobs last month, far better than economists expected. We hear from Journal markets reporter Jack Pitcher about what investors are betting that means for the Fed. Plus, we talk to Siobhan Hughes, who covers Congress, about the reaction to her reporting on how John Fetterman has shown little interest in the duties of a U.S. senator. And federal regulators say they have opened a probe into Tesla's Cybercab, a day after it hit the streets of Austin. Reporters Ryan Felton and Becky Peterson weigh in on what the probe means for Elon Musk's company. Alex Ossola hosts. Behind Closed Doors, John Fetterman Shows Little Interest in the Work of a Senator Sign up for the WSJ's free What's News newsletter. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The U.S. consumer is sending mixed signals. In this episode of Market Pulse, the Equifax Advisors examine the latest economic and credit trends, from persistent inflation and rising household pressures to changing debt, delinquency and HELOC behavior. They also explore the widening differences among consumers—and the leading indicators lenders should watch to identify risk and uncover opportunities for selective growth.

El peso mexicano rompe los 17 por dólar mientras aumentan las tensiones comerciales en Norteamérica y los mercados empiezan a exigir mayores rendimientos a la deuda estadounidense. En México, la crisis en Sinaloa escala después de que Rubén Rocha Moya vuelve a pedir licencia y Claudia Sheinbaum afirma que su retiro es “lo mejor para Sinaloa”. También analizamos el impacto económico de la guerra entre EE.UU. e Irán, el encarecimiento de la infraestructura de IA, la compra de Círculo de Crédito por Equifax y las principales noticias de deportes y entretenimiento.OPTIMUS es una experiencia presencial en Guadalajara para líderes, empresarios y ejecutivos que quieren mejorar sus habilidades de persuasión, problem solving estratégico y alineación de equipos.

The U.S. economy has remained remarkably resilient, but beneath the headline numbers, consumers are experiencing very different realities. Moody's Analytics economist Justin Begley joins Equifax's Olivia Voltaggio to examine the outlook for the labor market, growing stress among subprime borrowers, the persistent K-shaped economy and the housing affordability challenge. They also discuss what these trends mean for credit demand, delinquencies and the economic indicators lenders should be watching as they balance risk with opportunities for growth.

Interim MARTA General Manager and CEO Jonathan Hunt is getting the job on a permanent basis after leading the agency for the past year. Plus, the nation's largest credit bureau, Atlanta-based Equifax, has agreed to settle a class action lawsuit for $100 million for miscalculating credit scores. Also, you may see Georgia U.S. Senator Jon Ossoff and gubernatorial candidate Keisha Lance Bottoms--both Democrats--on the campaign trail together, which is something you may not see from their Republican challenges Congressman Mike Collins and Rick Scott. And we look at how one group is helping refugee women find place, purpose and friendship by hitting the great outdoors. See omnystudio.com/listener for privacy information.

With inflation target timelines pushed out to 2028, hopes for interest rate reductions any time soon are dwindling – but some lenders are already dropping rates out of cycle. Join host Annie Kane and senior journalist Charlie Tchetchenian as they examine the biggest stories shaping the finance broking space this week. This week, they discuss: Why the RBA held the cash rate in August and why rate cuts may not be coming any time soon. What the latest predictions on house price corrections mean for broker clients. CBA's turnaround in broker flows. And much more! Featured stories: RBA cash rate decision https://www.theadviser.com.au/borrower/48792-rba-reveals-latest-cash-rate-decision-2 Michele Bullock on potential higher rates https://www.theadviser.com.au/borrower/48795-bullock-flags-quite-possible-path-to-higher-rates Equifax softening mortgage demand https://www.theadviser.com.au/borrower/48785-mortgage-slump-spreads-across-every-state-and-age-group What the banks have been seeing in flows: Westpac: https://www.theadviser.com.au/lender/48783-mortgage-applications-fall-at-westpac-as-proprietary-share-dips CBA: https://www.theadviser.com.au/lender/48797-cba-broker-flows-rise-as-mortgage-applications-fall ANZ: https://www.theadviser.com.au/lender/48805-anz-applications-slide-as-suncorp-mortgage-book-contracts Interesting data from Agile/Cotality on broker communications https://www.theadviser.com.au/broker/48777-many-brokers-still-quiet-between-client-conversations Congratulations to ABA finalists https://www.theadviser.com.au/broker/48801-finalists-revealed-for-australian-broking-awards-2026

In this episode of Canadian Investing in the U.S., Glen speaks with Steve Harmer, president of FrontLobby, about how rent reporting and tenant screening can help landlords reduce risk while helping responsible tenants build their credit history. Steve explains how rental payments can be reported to major credit bureaus in both Canada and the United States, including Equifax, TransUnion and Experian depending on the country. Because rent is often a tenant's largest monthly financial obligation, reporting on-time payments can help establish or strengthen a tenant's credit profile. Steve also discusses a study conducted with Equifax Canada that found some participants experienced credit-score increases in the range of 40–80 points during their first six months, although the impact varies significantly depending on each tenant's existing credit history. The conversation also explores how landlords can use rent reporting as part of their tenant-screening and rent-collection strategy. Steve explains how landlords can screen applicants using credit reports, background checks and identity verification, while rental-payment history can provide additional insight into how applicants have handled previous leases. They also discuss reporting late or unpaid rent, obtaining tenant consent for positive reporting, reporting former tenant debt, and how small landlords can implement the system with only a few rental properties. Ultimately, the episode shows how rent reporting can create accountability for tenants while rewarding those who consistently pay on time, potentially creating a more balanced relationship between landlords and renters.

She Stopped Leading With Her Title and Started Saying "I'm a Technology and Business Diplomat." People Immediately Wanted to Know More. Equifax SVP D'Lovely on Networking, Personal Boards, and Career Infrastructure She was laid off twice. Both times, by the time the hiring manager called her, three or four people at the company had already been talking about her. Not because she got lucky. Because she had spent months having breakfasts, following up on cold contacts, asking questions instead of pitching, and making it easy for people to pass her name along. One of those contacts had been on a month-long holiday — not ignoring her. She kept following up. They finally had lunch. That person said: "You're the real deal." She talked to people. The hiring manager called within a month. D'Lovely is SVP of Product, Data and Analytics, and Technology Planning and Execution at Equifax, a finalist for Woman of the Year in Engineering by the Women in Technology organization, and the person who calls herself a "Technology and Business Diplomat" — a title that took years to develop and immediately makes people want to know more. In this episode, she breaks down how networking actually works as a career infrastructure system, not a social obligation. You'll learn: Why being laid off the first time forced her to admit her network wasn't working — she was going to events and talking to people, but she wasn't being methodical. What changed after that realization and how she got both subsequent roles entirely through network relationships. The five-week story: how she targeted a specific company, got stonewalled on LinkedIn, shifted to building relationships across the organization, finally got a lunch, listened more than she talked, and had the hiring manager call her a month later saying people had been talking about her. Why "I need a job" is the wrong thing to be broadcasting in your network — and what to ask for instead. Almost nobody has a job in their pocket, but everybody can give you their story, their honest read on a company's culture, and an introduction to someone who needs to know you exist. The three-tier model for a personal board of directors: close inner circle, mid-range colleagues in similar roles and at similar levels, and the periphery of executive mentors and coaches. Who belongs in each tier, how often you should connect with each, and why having everyone at the same level above you actually limits what your board can do for you. Why you should never introduce yourself by listing what you do — and how to develop a power statement that makes the other person immediately want to know more. The difference between "I manage software projects" and "I turn engineering chaos into customer results." The exact tactics for staying top of mind without being annoying: leaving voicemails during your commute, following up twice without apology, sending a draft message someone can forward on your behalf so they have to do almost nothing to help you. Make it easy, close the deal, don't wait to be remembered. Why the most important networking conversations never mention work at all — and how those are often the ones that lead to the most powerful long-term relationships. About D'Lovely: SVP of Product, Data and Analytics, and Technology Planning and Execution at Equifax. Finalist, Woman of the Year in Engineering, Women in Technology. Self-described Technology and Business Diplomat. Based in Atlanta.

Credit sweeps are a federal felony, and credit repair business owners are going to prison for them. FCRA attorney Haseeb Hussain joins Daniel and Keenan to explain exactly where credit repair ends and where a felony begins. Join Our FREE Start Repairing Credit Challenge: HERE  Haseeb sues Equifax, Experian, and TransUnion for a living, and he has watched the credit sweep problem explode. A sweep means telling the bureaus that legitimate debts came from identity theft, and every fake letter or FTC report can stack up mail fraud, wire fraud, and CROA violations. He walks through the real cases: operators handed five, eight, even ten years in federal prison, profits disgorged, and clients pulled in as accomplices. He also gets into the ugliest new variant, credit repair companies filing fake human trafficking claims to exploit the Debt Bondage Repair Act, and why enforcement is ramping up fast. Then he flips it to what legitimate, defensible credit repair actually looks like. It comes back to one word: inaccuracies. Running the report line by line with your client, sending clear disputes, and building a real FCRA case when an inaccuracy actually causes harm. You will also hear the exact steps to take in real identity theft, from freezing your reports to filing police, FTC, and CFPB reports, plus why background check errors can be some of the most valuable FCRA cases and the credit myths Haseeb wishes would die. Whether you are just starting your credit repair business or scaling one, this is the conversation that keeps you on the right side of the law. Tune in!  P.S. Join the #1 event to grow your credit repair business: http://creditrepairexpo.com/   Key Takeaways: 00:00 Intro 02:44 What Is Hasib Hussain and What Does His Law Firm Do 03:38 What a Credit Sweep Actually Is and How It Works 05:30 How Common Are Credit Sweeps. A Lawyer's Take 07:08 What Happens After a Credit Sweep. The Real Consequences 09:14 Why the Client Can Also Be Charged With a Crime 10:34 Real People Who Went to Prison for Credit Sweeps 12:10 The Human Trafficking Variant. The Newest and Ugliest Scheme 14:42 What Legitimate Defensible Credit Repair Actually Looks Like 16:56 What Credit Repair Professionals Need to Understand About the Law 18:56 What Harm Actually Means in an FCRA Case 21:00 What to Do If You're a Real Identity Theft Victim 24:18 What to Do If You've Been Doing Sweeps and Want to Stop 29:56 The Wildest Cases Filed Against the Bureaus 36:40 Credit Myths That Need to Die. The Truth About Bankruptcy 39:10 The Best Cases to Hand Over to an FCRA Attorney 42:10 Final Thoughts Additional Resources: Get a free trial to Credit Repair Cloud Get my free credit repair training   Consumer Law Attorney Haseeb Hussain Reveals Hidden Credit Repair Strategies! Make sure to subscribe so you stay up to date with our latest episodes.

What can private companies learn from government caseworkers about adopting automation and using data more effectively? In this episode of Tech Talks Daily, I speak with David Turner, General Manager and Senior Vice President of Government Services at Equifax Workforce Solutions, about public sector automation, data modernization, and the people responsible for delivering social services. The conversation begins with a surprising finding from an Equifax Government Services study of over 500 U.S. government employees. Every respondent expected efficiency to improve during the following year, while 95% believed automation would free time for higher value, human centered work. David explains why government employees may be more receptive to modernization than many people assume. Caseworkers operate under rising demand, staffing pressures, changing policy, and limited budgets. When technology removes repetitive administration or supplies information faster, they can see an immediate connection between the tool and the person waiting for support. We discuss how the meaning of automation has changed inside social services. A few years ago, it might have meant entering information into an online portal. Today, integrated connections can search data sources behind the scenes and return verified information during the caseworker's existing process. David describes continuous evaluation, which can identify when circumstances within a caseload have changed. Instead of searching every case for a possible update, a worker can direct attention toward the people whose income, address, or employment data indicates that further review may be needed. Income verification provides another example. Equifax says it can return income information in under one second, helping prevent the delays created when an applicant must leave the process to find a document. Those pauses matter when an eligibility decision already involves several stages and numerous external systems. The gig economy makes this work harder. Applicants may receive income from employment, contract work, digital platforms, and several side projects. Agencies need access to a fuller income picture without sending people back toward paper forms and manual verification. David also shares what Equifax has learned through its Day in the Life program. The team spends time with caseworkers to understand their processes, policy restrictions, and information constraints. He believes public sector leadership can remain closely connected to employees in the field because many agency executives previously performed those roles themselves. AI introduces further possibilities. David discusses how data and AI could eventually identify signs that someone who has left an assistance program may be experiencing financial difficulty again. Community groups, food banks, or other services could potentially offer support before that person returns to crisis. Such a system would also require careful decisions around consent, privacy, accuracy, and responsibility. The central lesson is refreshingly human. Technology creates value when it removes administrative pauses and gives experienced caseworkers additional time to understand someone's circumstances. Could public sector automation teach private companies how to connect technology investment with human outcomes? Listen to the episode and share your thoughts with me.

In this episode of the What the FinTech? podcast, host and FinTech Futures Managing Editor Paul Hindle is joined by Seth Moran, SVP, General Manager of Digital Banking and Strategic Markets at Equifax, to explore the evolving landscape of fraud and credit risk. Seth explains how synthetic fraud is exploiting new entry points through deposit accounts, how AI has dramatically lowered the barrier for fraudsters to create sophisticated synthetic identities, and why financial institutions may be struggling to accurately classify losses between fraud and credit risk. The conversation also covers how Equifax is helping banks build a more complete view of the customer by integrating fraud and credit risk assessment across the entire lifecycle, and how AI is enabling institutions to drive operational efficiencies while strengthening their defences. Finally, Paul and Seth look ahead at the emerging trends shaping the industry and what risk leaders should be prioritising as we move through 2026. ----------------------------------------------------------------------- ABOUT FINTECH FUTURES FinTech Futures is the #1 provider of global fintech news and intelligence. With a mission to empower the financial technology community, we bring you the latest updates and thought leadership from across the industry. From startups to established players, we cover the entire fintech ecosystem. Stay Connected with FinTech Futures: Visit our website: www.fintechfutures.com Follow us on LinkedIn: www.linkedin.com/company/fintechfutures/ Sign up to our newsletter: www.fintechfutures.com/newsletter Subscribe to our channel: www.youtube.com/@FinTechFutures

Consumer wealth has reached record highs—but the average American isn't experiencing that growth equally. In this episode, Tom O'Neill sits down with IXI Chief Strategy Officer Ian Wright to examine the growing K-shaped economy, where some households continue building wealth while others struggle with affordability and rising debt. Together, they explore what these trends mean for financial institutions, the coming Great Wealth Transfer, Gen Z banking behaviors, and how lenders can better prepare for a rapidly changing consumer landscape.In this episode:Why doesn't average consumer data tell the full story?Average figures can mask significant differences between consumer groups. Although overall consumer wealth has increased substantially, median household wealth has declined, indicating many households have not shared equally in that growth. Financial institutions benefit from looking beyond averages to better understand customer risk and opportunity, according to Equifax advisors.How can financial institutions prepare for changing consumer wealth trends?Financial institutions should build relationships with future wealth holders before assets transfer, develop digital experiences that meet younger consumers where they are, support family financial planning, and use deeper consumer insights rather than relying solely on traditional demographic or credit metrics.What role does the Market Pulse Index play in understanding consumers?The Market Pulse Index combines multiple measures—including wealth, income, credit health and financial durability—to provide a more complete picture of consumer financial well-being than any single metric alone. It helps identify which households are thriving, struggling or moving between those groups.

Shares of capital market company MSCI and credit rating agency Equifax both posted double digit declines after posting earnings that were…ok? Matt, Lou, and Tyler dive into what went right and wrong in the most recent earnings and what to make of the two stocks today. Plus, what to make of the oil markets using Halliburton's earnings results and what is the best banking ETF today? Have a question? Email us; podcasts@fool.com Want to take the next step in your investing journey? Explore Motley Fool's Epic for our portfolio-centered investing experience, premium research, tools, and guidance: fool.com/epic fool.com/epic Tyler Crowe, Matt Frankel, and Lou Whiteman discuss: - Equifax & MSCI earnings and stock reactions - AI costs eating into profits - Halliburton's comments on the oil market - Mailbag: Best Banking ETF to buy now? Companies discussed: EFX, MSCI, MS, HAL, XLF, VFH, BRK, V, MA, JPM, KBE, KBWB Host: Tyler Crowe Guests: Matt Frankel, Lou Whiteman Engineer: Dan Boyd Disclosure: Advertisements are sponsored content and provided for informational purposes only. The Motley Fool and its affiliates (collectively, “TMF”) do not endorse, recommend, or verify the accuracy or completeness of the statements made within advertisements. TMF is not involved in the offer, sale, or solicitation of any securities advertised herein and makes no representations regarding the suitability, or risks associated with any investment opportunity presented. Investors should conduct their own due diligence and consult with legal, tax, and financial advisors before making any investment decisions. TMF assumes no responsibility for any losses or damages arising from this advertisement. We're committed to transparency: All personal opinions in advertisements from Fools are their own. The product advertised in this episode was loaned to TMF and was returned after a test period or the product advertised in this episode was purchased by TMF. Advertiser has paid for the sponsorship of this episode. Learn more about your ad choices. Visit ⁠⁠megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices

A credit report audit before Round 1 is the difference between fast credit repair results and months of wasted dispute rounds, and most Credit Heroes skip it. Join Our FREE Start Repairing Credit Challenge: http://startrepairingcredit.com/?utm_source=youtube&utm_medium=video&utm_campaign=344&utm_term=creditrepair Daniel Rosen has spent more than 20 years in this business, and he sees the same mistake constantly. A Credit Hero opens a new client's report, sees a pile of negatives, grabs a template, and fires off disputes on everything at once. Thirty days later half of it comes back "verified," and the whole case stalls. The reason is simple: there was never a plan. Round 1 went out before anyone actually read the file. That is what the audit fixes. Before you dispute a single item, you read the whole report top to bottom and check: Personal info for old or mixed-up names, addresses and employers The positive open accounts that are helping the file, so you know not to touch them Credit utilization, which sometimes holds the score down more than the negatives do The damage itself: late payments, charge-offs and collections Experian, Equifax and TransUnion against each other, since they rarely match The good news is you don't have to do any of that by hand. Inside Credit Repair Cloud, you click Import/Audit, pick your template, and the Simple Audit reads the report and lays it all out. You can even show that audit to a lead on a consultation so they can see exactly where they stand, which is what turns a lead into a paying client. Once you know the file, then you dispute, starting with verification and putting the burden of proof on the bureau or furnisher. From there you factually dispute the real errors with your proof behind them. Tune in!  P.S. Join the #1 event to grow your credit repair business: http://creditrepairexpo.com/   Key Takeaways: 00:00 Intro 01:22 Why Skipping the Audit Kills Round One 03:22 The Audit Is Your Strategy. Not a Preliminary Step 04:24 Fast Results Build Your Business Without Spending on Ads 05:28 The Four Things to Check on Every Credit Report 05:42 Step 1. The Identity Layer 06:08 Step 2. What Is Helping. Protect the Good Accounts 06:42 Step 3. What Is the Damage 07:18 Step 4. The Cross-Check. Put All Three Bureaus Side by Side 07:46 How Credit Repair Cloud Does the Audit for You 08:42 Audit First. Then Dispute in the Right Order 09:22 Final Thoughts Additional Resources: Get a free trial to Credit Repair Cloud Get my free credit repair training   He Was Bedridden Twice. Credit Saved Him. Now Patrick Sotello Saves Others. Make sure to subscribe so you stay up to date with our latest episodes.

Market update for Tuesday July 21, 2026Check out the Public app for incredible investing tools and to support the show (LINK)Follow us on Instagram (@TheRundownDaily) for bonus content and instant reactions.In today's episode, Zaid covers:Why a calm S&P 500 is hiding historic volatility beneath the market's surfaceTrump's new 50% tariffs on certain Canadian goods (and the looming legal fight)How GM is growing profits while selling fewer carsWhy 3M and Nebius are surging while Equifax gets hammeredHow the World Cup boosted American hotels, bars and FIFA's bottom line

Today - remote work became essential during COVID, but could it be hurting your career now? While the benefits of working remotely are undeniable, new data shows that "out of sight, out of mind" is a dangerous reality in corporate America. Clark shares several things to consider if you want to protect your paycheck and position yourself for promotions. Also, a massive storm is brewing in the healthcare industry, and it is going to hit your wallet hard. The soaring cost of healthcare—driven heavily by hospital system monopolies in major metro areas—is pushing individual deductibles toward an estimated $15,000 and family deductibles past $30,000 by 2027. Clark explains everything you need to know - including another disadvantage in Advantage Plans.  Plus, Christa shares your #AskClark questions and Clark gives his take. All this and more on the July 20, 2026, episode of The Clark Howard Show. Submit your questions: Ask Clark. WFH Benefits & Risks: Segment 1 Ask Clark: Segment 2 Health Insurance Update: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Working remotely could make you more vulnerable to a layoff than AI Scam Alert: How To Avoid Home Title Theft - Clark Howard Home Title Lock: Is It the Same As Home Title Insurance? Property Fraud Alert Are Missing Money Websites Legit? - Clark Howard Raisin Review: Can You Trust This Online Savings Marketplace? 16 of the Best High-Yield Online Savings Accounts in July 2026 Is Plaid Safe? 5 Things to Know Before Linking Your Bank Account  Searching for health insurance? Keep scrolling to avoid government impersonators How To Freeze and Unfreeze Your Credit With Experian, Equifax and TransUnion What Is a Secured Credit Card and How Does It Work? - Clark Howard Best Secured Credit Cards for 2026: Top Picks for Building or Repairing Credit Clark.com resources: Episode transcripts Community.Clark.com  /  Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices. Visit megaphone.fm/adchoices

The financial health of the American consumer is top of mind these days, and no one better to discuss it with than Emmaline Aliff of Equifax and our own consumer maven, Mike Brisson, join the podcast to dig into the evidence. While the consumer sector as a whole remains resilient, the story differs dramatically across the thrivers, the strivers, and the survivors. We also unpack a week full of inflation data with Matt Colyar, who helps us sort through the numbers and their implications for the economic outlook. Guest: Emmaline Aliff, Advisory Leader, Equifax Hosts: Mark Zandi – Chief Economist, Moody's Analytics, Cris deRitis – Deputy Chief Economist, Moody's Analytics, and Marisa DiNatale – Senior Director - Head of Global Forecasting, Moody's Analytics Follow Mark Zandi on 'X' and BlueSky @MarkZandi, Cris deRitis on LinkedIn, and Marisa DiNatale on LinkedIn Questions or Comments, please email us at InsideEconomics@moodys.com. We would love to hear from you. To stay informed and follow the insights of Moody's Analytics economists, visit Economic View. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Small business fraud is evolving — and fraudsters are using increasingly sophisticated tactics, from synthetic identities to AI-generated documents and digital deception. In this episode of Market Pulse, Equifax's David Adams talks with Jill Molitor, Director of Fraud and Credit Administration at Stearns Bank, about how lenders can balance faster decisioning with stronger fraud prevention.In this episode:How are fraudsters using AI to target small businesses?Fraudsters are increasingly using AI and digital tools to create synthetic identities, falsified documents and more sophisticated fraud schemes. These tactics can make fraudulent businesses appear legitimate, requiring lenders to look beyond traditional verification methods, according to Stearns Bank. What is synthetic identity fraud in business lending?Stearns Bank describes synthetic identity fraud as a “Frankenstein” identity — where fraudsters combine fabricated or manipulated information to create a person or business profile that appears real. These identities may establish credit history before eventually defaulting, leaving lenders with limited recourse. Can AI solve fraud detection challenges?Equifax and Stearns Bank discuss how AI and machine learning can help identify suspicious patterns, unusual activity and potential risks. However, technology alone is not enough. Human expertise remains critical for evaluating context, reducing false positives and making informed decisions. 

En el episodio de esta semana, Karla y Susana platican sobre el incremento en las ventas de autos nuevos en México; el modelo de negocio de la Thermomix; la llegada de Crumbl Cookies a México; y la adquisición de Círculo de Crédito por parte de Equifax.RecomendaciónWhitepaper Hoy 7 de Julio 2026

In this video, I approach the Equifax breach. What happened to this company, where they failed, and how the threat actors have succeeded.I also compared our cybersecurity method, Threat & Control, and how we could improve it to maybe avoid similar attacks on our companies.

Today's episode includes a look at the intersection of housing policy and HMDA data. Plus, Robbie interviews Equifax's Justin Demola on how rising credit costs, higher borrower fallout rates, and inefficient credit-pull strategies are increasing origination expenses, making it critical for lenders to manage credit usage more strategically while leveraging reforms to improve efficiency and reduce costs. And we close with a look at the increasing prevalence of buydowns as a percentage of originations.Thank you to Equifax, a global data, analytics, and technology company, which helps mortgage lenders gain the borrower and market insights they need to improve efficiency and make accurate decisions. Access differentiated consumer credit data, powerful consumer and market insights, and income and employment data from The Work Number.The Chrisman Commentary is your go-to daily mortgage news podcast, where industry insights meet expert analysis. Hosted by Robbie Chrisman, this podcast delivers the latest updates on mortgage rates, capital markets, and the forces shaping the housing finance landscape. Whether you're a seasoned professional or just looking to stay informed, you'll get clear, concise breakdowns of market trends and economic shifts that impact the mortgage world.

Today's episode includes a primer on why recapture rates vary so much across the mortgage industry. Plus, Robbie interviews Alston & Bird's Stephen Ornstein on all things RESPA, as well as how regulation needs to be improved for the modern times we live in. And we close with a look at why the Federal Reserve's latest stress test reaffirmed the resilience of the U.S. banking system.Thank you to Equifax, a global data, analytics, and technology company, which helps mortgage lenders gain the borrower and market insights they need to improve efficiency and make accurate decisions. Access differentiated consumer credit data, powerful consumer and market insights, and income and employment data from The Work Number.The Chrisman Commentary is your go-to daily mortgage news podcast, where industry insights meet expert analysis. Hosted by Robbie Chrisman, this podcast delivers the latest updates on mortgage rates, capital markets, and the forces shaping the housing finance landscape. Whether you're a seasoned professional or just looking to stay informed, you'll get clear, concise breakdowns of market trends and economic shifts that impact the mortgage world.

What does the Equifax Market Pulse Index reveal about the true financial health of American consumers? Equifax Advisors Emmaline Aliff, Jesse Hardin and Tom O'Neill explore how the Market Pulse Index uncovers financial stress and resilience that traditional economic measures often miss. The conversation examines the growing K-shaped economy, the "illusion of the average," generational wealth trends, and why factors such as assets, cash flow, and financial capacity provide a more complete picture of consumer health than GDP or credit scores alone. In this episode:What is the Equifax Market Pulse Index?The Equifax Market Pulse Index is a multidimensional measure of consumer financial health that combines credit behavior, income, assets, debt, and financial capacity. Unlike traditional economic indicators, it provides a more complete view of a consumer's ability to withstand financial stress and navigate economic change.Why doesn't GDP tell the full story of consumer financial health?GDP measures spending activity, but it doesn't reveal how consumers are financing their lifestyles. According to Equifax experts, strong spending by higher-income households can mask growing financial stress among middle- and lower-income consumers who may be relying on credit or depleting savings to keep up with rising costs.How can lenders use the Market Pulse Index to improve decision-making?The Market Pulse Index helps lenders look beyond traditional credit scores by incorporating a broader view of financial health. This allows organizations to identify consumers whose financial fundamentals remain strong despite short-term pressures, helping uncover opportunities while managing risk more effectively.What opportunity should businesses and lenders be paying attention to?According to Equifax, precision targeting is becoming increasingly important. Organizations that can identify financially resilient consumers using multidimensional data may be better positioned to grow portfolios, improve customer experiences, and uncover opportunities that traditional metrics alone might overlook.

Today's episode includes storylines from around the mortgage industry. Plus, Robbie interviews Spring EQ's Reno Heine on differentiating oneself in the increasingly competitive home equity and non- QM markets, how technology and AI are shaping growth, and practical advice for brokers seeking new business opportunities. And we close with a look at various duration and prepayment profiles across the Agency MBS sector.Thank you to Equifax, a global data, analytics, and technology company, helps mortgage lenders gain the borrower and market insights they need to improve efficiency and make accurate decisions. Access differentiated consumer credit data, powerful consumer and market insights, and income and employment data from The Work Number.The Chrisman Commentary is your go-to daily mortgage news podcast, where industry insights meet expert analysis. Hosted by Robbie Chrisman, this podcast delivers the latest updates on mortgage rates, capital markets, and the forces shaping the housing finance landscape. Whether you're a seasoned professional or just looking to stay informed, you'll get clear, concise breakdowns of market trends and economic shifts that impact the mortgage world.

Today's episode includes reports on the 21 st Century ROAD to Housing Act moving along. Plus, Robbie interviews HELIX's Carl Markman and Frank Perugini on improving borrower and loan officer experiences, accelerating loan processing, and growth in some of the fastest-expanding segments of the mortgage industry. And we close with a look at why Agency MBS posted modestly negative performance last week.Thank you to Equifax, a global data, analytics, and technology company, helps mortgage lenders gain the borrower and market insights they need to improve efficiency and make accurate decisions. Access differentiated consumer credit data, powerful consumer and market insights, and income and employment data from The Work Number.The Chrisman Commentary is your go-to daily mortgage news podcast, where industry insights meet expert analysis. Hosted by Robbie Chrisman, this podcast delivers the latest updates on mortgage rates, capital markets, and the forces shaping the housing finance landscape. Whether you're a seasoned professional or just looking to stay informed, you'll get clear, concise breakdowns of market trends and economic shifts that impact the mortgage world.

Today's episode includes the practical realities of how advocacy gets done in the mortgage industry. Plus, Robbie interviews Class Valuation's Mark Walser on UAD 3.6: stages of panic versus planning, and what lenders can expect in the fall. And we close with a look at why investors and the Fed care about inflation.Thank you to Equifax. With Equifax's suite of mortgage solutions, mortgage lenders can use trusted, independently verified consumer and financial data and analytics to reduce manual processes, accelerate loan decisions, improve accuracy, manage risk, and enhance the borrower experience from initial application through ongoing loan servicing. The Chrisman Commentary is your go-to daily mortgage news podcast, where industry insights meet expert analysis. Hosted by Robbie Chrisman, this podcast delivers the latest updates on mortgage rates, capital markets, and the forces shaping the housing finance landscape. Whether you're a seasoned professional or just looking to stay informed, you'll get clear, concise breakdowns of market trends and economic shifts that impact the mortgage world.

What Exactly Is a Reverse Mortgage? Episode 387 – We hear so much talk these days about reverse mortgages. Are they worth looking into? For some people the answer is yes, but only if certain conditions are met. More SML Planning Minute Podcast Episodes Transcript of Podcast Episode 387 Hello, this is Bill Rainaldi, with another edition of Security Mutual's SML Planning Minute. In today's episode: so what exactly is a reverse mortgage? It's hard to miss all the talk these days about reverse mortgages as an income tool for retirees. Some experts like them, some experts don't. But what are they and how do they work? For many Americans, their biggest asset is the equity they have in their home. Some might not have saved much for retirement. But after years, perhaps decades, of living in the same home, they've built up their home equity through appreciation and amortization of their mortgage. When they look at their balance sheets, that becomes their biggest plus. What options do people have if they get to retirement age, have limited retirement savings, and realize that Social Security just isn't going to be enough? A reverse mortgage is one possible answer. A reverse mortgage is available for homeowners aged 62 and over. It is a way to fund retirement by borrowing against the equity you've built up in your home. The more home equity you have, the better. But it's certainly not for everyone. A reverse mortgage is not the same thing as a home equity line of credit, or HELOC. It's called a reverse mortgage because instead of you making monthly payments to the bank, the bank makes monthly payments to you. The income you get from a reverse mortgage is generally not taxable. You can use that income as needed to cover monthly expenses, including such things as home maintenance, property taxes, or, if needed, home health care expenses.[1] A reverse mortgage isn't free. The amount you owe against your house, which includes the principal and accruing interest, increases as you receive your monthly payments. So over time, your home equity decreases. You are essentially trading a little bit of your home equity every month for current income. Note that you typically don't have to repay the mortgage as long as you continue to use the home as your primary residence. But if you decide to sell your house or move out, the full balance will become due. If you die before you move out, in most cases your executor will sell the home and use the proceeds to pay back the accumulated reverse mortgage debt.[2] Reverse mortgages generally come in three different varieties. The first, and by far the most common, are loans overseen by the Federal Housing Authority. These are known as Home Equity Conversion Mortgages or HECMs. The homeowner has discretion over what to use the funds for, but before closing, they must meet with a counselor approved by the Department of Housing and Urban Development. This one requirement is designed to help curb fraud and abuse. HECMs account for approximately 95 percent of all reverse mortgages.[3] They are more regulated than other types of reverse mortgages and offer some extra protection. For one thing, neither you nor your heirs will ever owe more than the house is worth, even if it goes down in value. And if your lender goes out of business, the federal insurance program guarantees that you will still receive your monthly payments.[4] The maximum you can borrow under the federal program in 2026 is $1,249,125.[5] You will typically need to have at least 50 percent equity in your home (based on appraised value) to qualify. Reverse mortgages typically have adjustable interest rates. Note that the income from a reverse mortgage usually comes in the form of a monthly payment, but that's not a requirement. It can also be in a lump sum. The two other less common types of reverse mortgages are “single-purpose reverse mortgages,” which are backed by a nonprofit organization or a state or local government, and “proprietary reverse mortgages,” which are offered by private organizations without any government backing. Reverse mortgages have had a somewhat mixed reputation over the years. For one thing, the fees involved can be considerable. A reverse mortgage typically has origination fees, mortgage insurance premiums, closing costs and monthly servicing fees, all of which add up.[6] And there are still some scams out there. Some fraudsters will entice vulnerable seniors with misleading or fraudulent claims. One of those might be when a potential intermediary tries to get you into a reverse mortgage, then uses the money for some sort of “investment opportunity” that they control. They will then typically end up pocketing some of your home's equity themselves.[7] One way to avoid scams like this is to start with a trusted financial advisor or your current lender. Are there other potential solutions? Of course. The most obvious is, if possible, to save more at an earlier age and allow compound interest to work its magic. But for a lot of people, that's just not possible. For some people, a reverse mortgage is another option. There are caveats, but this may be a good choice in the right circumstances. A reverse mortgage is not the perfect solution, but for some, depending on their situation, it may be the most viable one. [1] Equifax Life Stages. “What is a Reverse Mortgage and How Does it Work?” Equifax.com. https://www.equifax.com/personal/education/credit/score/articles/-/learn/reverse-mortgage/ (accessed May 19, 2026). [2] Id. [3] Yale, Aly J. “What Is a Reverse Mortgage?” AARP.org. https://www.aarp.org/money/personal-finance/reverse-mortgage-guide/ (accessed May 19, 2026). [4] Id. [5] Johnson, Jamie. “HECM Loan Limits: What They Are and How They Work in 2026.” Themortgagereports.com. https://themortgagereports.com/124868/hecm-loan-limits (accessed May 20, 2026). [6] Miller, Peter G. “Reverse mortgage pros and cons.” Bankrate.com. https://www.bankrate.com/mortgages/reverse-mortgage-pros-and-cons/#cons (accessed May 20, 2026). [7] Goff, Kacie. “Reverse mortgage scams: What they are and how to avoid them.” Bankrate.com. https://www.bankrate.com/mortgages/reverse-mortgage-scams/#common-scams (accessed May 20, 2026). More SML Planning Minute Podcast Episodes This podcast is brought to you by Security Mutual Life Insurance Company of New York, The Company That Cares®. The content provided is intended for educational and informational purposes only. Information is provided in good faith. However, the Company makes no representation or warranty of any kind regarding the accuracy, reliability, or completeness of the information. The information presented is designed to provide general information regarding the subject matter covered. It is not to serve as legal, tax or other financial advice related to individual situations, because each individual's legal, tax and financial situation is different. Specific advice needs to be tailored to your situation. Therefore, please consult with your own attorney, tax professional and/or other advisors regarding your specific situation. To help reach your goals, you need a skilled professional by your side. Contact your local Security Mutual life insurance advisor today. As part of the planning process, he or she will coordinate with your other advisors as needed to help you achieve your financial goals and objectives. For more information, visit us at SMLNY.com/SMLPodcast. If you've enjoyed this podcast, tell your friends about it. And be sure to give us a five-star review. And check us out on LinkedIn, YouTube and Twitter. Thanks for listening, and we'll talk to you next time. Tax laws are complex and subject to change. The information presented is based on current interpretation of the laws. Neither Security Mutual nor its agents are permitted to provide tax or legal advice. The applicability of any strategy discussed is dependent upon the particular facts and circumstances. Results may vary, and products and services discussed may not be appropriate for all situations. Each person's needs, objectives and financial circumstances are different, and must be reviewed and analyzed independently. We encourage individuals to seek personalized advice from a qualified Security Mutual life insurance advisor regarding their personal needs, objectives, and financial circumstances. Insurance products are issued by Security Mutual Life Insurance Company of New York, Binghamton, New York. Product availability and features may vary by state.​ SubscribeApple PodcastsSpotifyAndroidPandoraby EmailTuneInDeezerRSSMore Subscribe Options

Welcome to a packed Monday edition of WHAT THE TRUCK?!?, hosted by Malcolm Harris and Michael Vincent! In this episode, we dive deep into a multi-state cargo theft operation that recently led to eight indictments in New York after diverting $4.5 million worth of freight—ranging from beef and copper to massive hauls of cigarettes. Michael also shares a frustrating personal story about the disappearing security of airport valet tickets after his $3,000 Martin guitar vanished on a direct flight. On a brighter note, we highlight the Broker Carrier Summit's exciting launch of the "Veterans in Logistics" initiative in Kansas City, naming John Tozer to lead the charge in connecting military veterans with great careers in transportation. Our first featured guest is small business credit fintech guru Gerri Detweiler, who explains why owner-operators must treat their business credit with the same urgency as their next load. Gerri breaks down how business credit reports are compiled behind the scenes by bureaus like Dun & Bradstreet, Experian, and Equifax to influence lenders, fuel card issuers, and insurance companies. Closing out the show is Aqil Naeem, founder and CEO of the e three group, the first AI transformation partner for middle-market and enterprise freight companies. Aqil explains that as traditional cybersecurity improves, sophisticated bad actors are pivoting to physical cargo theft because defenses in logistics haven't kept pace. ⁠Watch on YouTube⁠ ⁠Visit our sponsor - KOONER FLEET MANAGEMENT SOLUTIONS⁠ ⁠Subscribe to the WTT newsletter⁠ ⁠Apple Podcasts⁠ ⁠Spotify⁠ ⁠More FreightWaves Podcasts⁠ #WHATTHETRUCK #FreightNews #supplychain Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to a packed Monday edition of WHAT THE TRUCK?!?, hosted by Malcolm Harris and Michael Vincent! In this episode, we dive deep into a multi-state cargo theft operation that recently led to eight indictments in New York after diverting $4.5 million worth of freight—ranging from beef and copper to massive hauls of cigarettes. Michael also shares a frustrating personal story about the disappearing security of airport valet tickets after his $3,000 Martin guitar vanished on a direct flight. On a brighter note, we highlight the Broker Carrier Summit's exciting launch of the "Veterans in Logistics" initiative in Kansas City, naming John Tozer to lead the charge in connecting military veterans with great careers in transportation. Our first featured guest is small business credit fintech guru Gerri Detweiler, who explains why owner-operators must treat their business credit with the same urgency as their next load. Gerri breaks down how business credit reports are compiled behind the scenes by bureaus like Dun & Bradstreet, Experian, and Equifax to influence lenders, fuel card issuers, and insurance companies. Closing out the show is Aqil Naeem, founder and CEO of the e three group, the first AI transformation partner for middle-market and enterprise freight companies. Aqil explains that as traditional cybersecurity improves, sophisticated bad actors are pivoting to physical cargo theft because defenses in logistics haven't kept pace. Watch on YouTube Visit our sponsor - KOONER FLEET MANAGEMENT SOLUTIONS Subscribe to the WTT newsletter Apple Podcasts Spotify More FreightWaves Podcasts #WHATTHETRUCK #FreightNews #supplychain Learn more about your ad choices. Visit megaphone.fm/adchoices

Today - A warning about how much information you give an AI chatbot. Artificial intelligence tools like ChatGPT, Claude, and Gemini have made getting financial advice faster and easier than ever. But as the AI gold rush heats up, a massive privacy risk is emerging. Clark breaks down the critical things you should never tell an AI chatbot.  Also - The anatomy of a Ponzi scheme that RIPPED OFF $140 million from “investors.”  Clark covers two massive fraud cases—Drive Planning and First Liberty—which collectively defrauded thousands of investors out of hundreds of millions of dollars. When inflation or economic uncertainty makes us feel insecure about our money, we become susceptible to smooth pitches. Clark reminds us of the ultimate golden rule of investing: any time someone promises you "guaranteed" double-digit returns with zero risk, it is a lie. Learn how these schemes operate so you can spot the red flags, protect your hard-earned savings, and secure your financial future. Plus, Lane (Clark's wife!) shares your #AskClark questions and Clark gives his take. All this and more on the June 1, 2026, episode of The Clark Howard Show. Submit questions: Ask Clark AI Privacy Risk: Segment 1 Ask Clark: Segment 2 Ponzi Schemes Steal Millions: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Don't tell your AI chatbot these 5 things to keep your money safe  Where Should You Keep Your Cash Reserve? - Clark Howard 6 Things To Know About Series I Savings Bonds - Clark Howard How To Open a Roth IRA Anatomy of a Ponzi scheme How to Teach Young Kids About Money - Clark Howard How I Set My Teens Up for Retirement in 5 Minutes What Brokerage Do You Recommend for First-Time Investors or Kids? How To Freeze and Unfreeze Your Credit With Experian, Equifax and TransUnion Clark.com resources: Episode transcripts Community.Clark.com  /  Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's real estate market, you can get burned trying to “flip” homes. The reality of today's market means the math rarely works for the average investor. Clark explains when we'll see a healthy environment for investment. Also - The job market is wide open for those willing to roll up their sleeves. Despite foreboding headlines warning of grim prospects for graduates, young people are finding employment more easily than expected. This is especially true for teens looking for summer work. Due to labor shortages in the hospitality and restaurant industries, jobs are readily available. Clark discusses  where the summer (and year round) jobs are now.  Real Estate Investing: Segment 1 Ask Clark: Segment 2 Where The Jobs Are: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Should You Pay Off Your Mortgage or Invest?  /  Calculator - Clark Howard Why Your Teen Needs a Summer Job Jobs Archives - Clark Howard Authorized User vs. Joint Account Holder - Clark Howard How To Prevent, Report and Repair Identity Theft - Clark Howard How To Freeze and Unfreeze Your Credit With Experian, Equifax and TransUnion Who Controls Gas Prices in the US? / NYT: Why Gas Prices Go Up Fast & Fall Slowly How To Save Money on Gas: 23 Ways - Clark Howard Don't Get Dinged at the Gas Pump by This Visa and Mastercard Policy Are You Getting the Best Discount Possible on Your Gas? Clark Howard's 'Half-Tank' Strategy To Save on Gas  Clark.com resources: Episode transcripts Community.Clark.com  /  Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices. Visit megaphone.fm/adchoices

Friday - Clark Stinks day! Christa shares Clark Stinks posts with Clark. Submit yours at Clark.com/ClarkStinks.  Also today - While the widespread adoption of security cameras has revolutionized public safety, their application is spurring privacy debate throughout the country.  The rules of engagement for our data are dangerously lacking. It's time to demand clear state and local laws that delineate how this data is stored and shared, especially when private businesses are involved.  Clark Stinks: Segments 1 & 2 Security Camera Privacy Backlash: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Simple Trick To Pay Down Credit Card Debt Quicker - Clark Howard How To Freeze and Unfreeze Your Credit With Experian, Equifax and TransUnion Should I Freeze My Credit With the Other Credit Bureaus? Privacy vs. Protection: Where Should We Draw the Line on Security Cameras? What Is a Roth 401(k) and How Does It Work? - Clark Howard Target Date Funds: Clark Howard's Favorite Retirement Investment How To Choose Funds in Your 401(k) (and How Not To) Fidelity Investments Review: Pros & Cons - Clark Howard Best 529 College Savings Plans By State Life Insurance Archives - Clark Howard Clark.com resources: Episode transcripts Community.Clark.com  /  Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices. Visit megaphone.fm/adchoices

She watched a brilliant female CEO — strategic, skilled, accomplished — get pushed out of her company. And in that moment, Alejandra Torchia had a realization that changed how she thinks about her entire career: if it can happen to her, it can happen to any of us. A job title is the most fragile kind of power there is. The only power that can't be taken away is the one you build inside yourself. Alejandra is SVP of Technology, Global Infrastructure Solutions at Equifax, leading teams across multiple countries and continents. She also runs "I Am Remarkable" workshops — originally a Google initiative — helping professionals, especially women and underrepresented groups, learn to celebrate their own achievements out loud. She did not always find this easy. Growing up in Argentina, where the culture does not reward self-promotion the way the U.S. does, she spent years assuming her work would speak for itself. It didn't. In this episode, she shares what she learned late, by her own admission, and what she now teaches others from the start. You'll learn: Why waiting for others to recognize your achievements is a trap, and the mindset shift that breaks it The story of how she walked into a job interview at 22 with no experience and got hired on boldness and a single honest promise Why she left a well-paying job that supported her family to escape bias, and how she made that decision The difference between title-based power and internal power, and why only one of them survives a corporate restructure The single biggest leadership gap she sees across cultures, levels, and industries, and it's not what most leaders focus on How values contain ambition and keep influence from crossing into manipulation The practical system she teaches for tracking and sharing your own achievements before you forget them If you've been doing great work and waiting for someone to notice, this episode reframes that habit entirely. About Alejandra Torchia: SVP of Technology, Global Infrastructure Solutions at Equifax, Alejandra leads infrastructure teams across the globe. Originally from Buenos Aires, she moved to the U.S. seven years ago. She is an advisory board member of WATT (Women Advancing Technology Together) at Equifax, a board member of the Start House Foundation, an active facilitator of the I Am Remarkable initiative, and a member of Women in Technology (WIT) Atlanta. Connect with Alejandra on LinkedIn: https://www.linkedin.com/in/alejandra-torchia-001954 Stop Waiting to Be Recognized: How Equifax SVP Alejandra Torchia Learned to Promote Herself — and Why You Need To

Friday - Clark Stinks day! Christa shares Clark Stinks posts with Clark. Submit yours at Clark.com/ClarkStinks.  Also today - Scam artists are getting more sophisticated and they're targeting your retirement funds. Clark explains this digital crime wave and how fraudsters are using sophisticated tools & tricks to get into your accounts. The first step in protecting your money is being aware of some of the latest techniques these criminals use.  Clark Stinks: Segments 1 & 2 Scam Vigilance: Segment 3 Ask Clark: Segment 4 Mentioned on the show: 5 Best Robo-Advisors - Clark Howard When Is the Best Time To Collect Social Security? - Clark Howard Term Life vs. Whole Life Insurance: Understanding the Difference How To Buy Term Life Insurance in 7 Easy Steps - Clark Howard Fraud Is Skyrocketing: 5 Ways To Protect Your Hard-Earned Assets Why You Should Never Click on Random Text Messages thestreet: Vanguard warns fraud is quietly draining retirements now Protect Your Rights & Identity Archives - Clark Howard How To Freeze and Unfreeze Your Credit With Experian, Equifax and TransUnion Virtual Credit Cards: An Online Security Measure Worth Taking? Best 529 Plans by State: How Clark Howard Picks the Top College Savings Plans Clark.com resources: Episode transcripts Community.Clark.com  /  Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices. Visit megaphone.fm/adchoices

In this special edition of CyberWire Daily's 10th anniversary series, N2K CyberWire's Maria Varmazis and Dave Bittner discuss the biggest breaches over the past 10 years. The foundational 2014 Sony hack kicks off our conversation, then Maria and Dave highlight: the 2015 OPM breach, which exposed sensitive security-clearance data and was attributed to long-term access by China amid outdated government systems and security 2017's WannaCry and NotPetya's global disruption and Equifax's ongoing fallout the 2020 SolarWinds breach underscored supply-chain risks and raised concerns about potential personal criminal liability for CISOs. The conversation illustrates two main threat-actor categories—nation-state espionage and financially motivated criminals—and the increasingly blurred lines between them. Join us as we reflect on how the industry and cybercrime have evolved over the past decade. Learn more about your ad choices. Visit megaphone.fm/adchoices

What do Bigfoot and credit reports have in common? They're both surrounded by myths. While we may never settle the question of an eight-foot-tall creature wandering the woods, we can clear up the confusion around credit reports. On this episode of Faith & Finance, Neile Simon, a Certified Credit Counselor with Christian Credit Counselors, stops by to clear up some of the most common misconceptions about credit reports and credit scores. Understanding how credit really works can help you avoid costly mistakes and make wiser financial decisions. Myth #1: Paying Off Debt Instantly Fixes Your Credit Paying down debt is always a good step—but it doesn't instantly produce a perfect credit score. A credit score reflects your history of borrowing and repayment. Lenders use it as a snapshot of how responsibly you've managed credit over time. That means improvement takes patience. The most important habit is simple: consistently pay your bills on time. Over time, that steady pattern will strengthen your credit profile. And beware of anyone claiming they can “fix your credit overnight.” Building good credit always takes time. Myth #2: Credit Counseling Ruins Your Credit Score Many people fear that seeking help will damage their credit—but that's not true. Participating in a credit counseling program is considered a neutral mark on your credit report. What can affect your score is closing accounts, not the counseling itself. In fact, nonprofit credit counseling agencies often help people regain control of their finances through structured debt management plans. If you seek help, make sure the organization is accredited and nonprofit. That's why Christian Credit Counselors is the only organization we recommend for credit counseling and debt management.  Myth #3: Canceling Credit Cards Boosts Your Score Closing credit cards may seem responsible, but it can actually lower your credit score. Why? Because it reduces your available credit, which increases your credit utilization ratio—a key factor in credit scoring. If you have credit cards with zero balances and no annual fees, keeping them open can actually help your score. If you must close accounts, do it gradually—perhaps one every six months—to minimize the impact. Myth #4: Too Many Inquiries Hurt Your Score This myth was once more accurate than it is today. Credit bureaus now recognize that consumers shop for loans. If you're applying for a mortgage or car loan, multiple inquiries within a short window—typically about 45 days—are counted as a single inquiry. That means you can compare offers without damaging your credit score. And when it comes to checking your own credit report, that's considered a soft inquiry, which does not affect your score at all. In fact, it's wise to check your credit regularly to monitor for fraud or mistakes. Myth #5: You Don't Need to Check Your Credit If You Pay Bills on Time Even responsible borrowers should check their credit reports. Studies suggest that a large percentage of credit reports contain errors. Reviewing your report once or twice a year allows you to catch mistakes or fraudulent activity early. You can obtain free reports from all three major bureaus at AnnualCreditReport.com. Correcting errors can take time—sometimes up to 90 days—so staying proactive is important. Myth #6: All Credit Reports Are the Same There are three major credit bureaus: Equifax, Experian, and TransUnion. Each may contain slightly different information because creditors don't always report to all three bureaus, and updates may occur at different times. Different lenders may also use different scoring models depending on the type of loan—auto, mortgage, or credit card. For the most complete picture, it's wise to review all three reports. Myth #7: Divorce Automatically Removes Joint Debt Divorce agreements may divide debts between spouses—but they don't change the original credit contract. If your name remains on a joint account, you're still legally responsible for the debt. If the other person misses payments, your credit score can suffer too. That's why it's important to close joint accounts or refinance debts into one person's name whenever possible. Myth #8: All Negative Marks Disappear After Seven Years Some negative items disappear after seven years—but not all. For example: Chapter 13 bankruptcy: up to 7 years Chapter 7 bankruptcy: up to 10 years Positive closed accounts: can remain for 10 years The good news is that positive information usually stays longer than negative information, helping your score recover over time. Myth #9: You Can Pay Someone to “Fix” Your Credit Many companies promise fast credit repair—but most simply send dispute letters to creditors. If the information on your credit report is accurate, it cannot be removed. That means many consumers pay fees without seeing real results. The truth is, you can dispute errors yourself for free. Christian Credit Counselors provides free resources and sample dispute letters to help you correct inaccuracies. The Bottom Line Understanding how credit works empowers you to use it wisely. Credit reports aren't mysterious or magical—they simply reflect how consistently and responsibly you've handled debt over time. With accurate information, good habits, and a little patience, you can build a strong credit profile that supports your financial goals. And when challenges arise, seeking wise counsel and staying informed can help you move toward greater financial freedom. If you're struggling with credit card debt, Christian Credit Counselors can help. They've helped thousands of people get out of debt 80% faster while honoring their financial obligations. Visit ChristianCreditCounselors.org or call 800-557-1985 to learn more. On Today's Program, Rob Answers Listener Questions: My small retail business in a local mall is struggling as other stores close and sales decline. We're starting to lose money and take on debt. Should I consider closing the business and pursuing a new venture or a job to stabilize our family's finances? We've always tithed on our gross income. After selling our previous home, we made a non-taxable profit but used it to buy another home that still needs repairs and has a small mortgage. Should we tithe on that profit, or focus on maintaining the home and paying down the mortgage? Resources Mentioned: Faithful Steward: FaithFi's Quarterly Magazine (Become a FaithFi Partner) Christian Credit Counselors AnnualCreditReport.com  Our Ultimate Treasure: A 21-Day Journey to Faithful Stewardship Wisdom Over Wealth: 12 Lessons from Ecclesiastes on Money Look At The Sparrows: A 21-Day Devotional on Financial Fear and Anxiety Rich Toward God: A Study on the Parable of the Rich Fool Find a Certified Kingdom Advisor (CKA) FaithFi App Remember, you can call in to ask your questions every workday at (800) 525-7000. Faith & Finance is also available on Moody Radio Network and American Family Radio. You can also visit FaithFi.com to connect with our online community and partner with us as we help more people live as faithful stewards of God's resources. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Should You Use Your “Sacred” Retirement Fund To Save Your Business? & 2026 Jobs Outlook As rapid technological shifts ripple through every industry, many entrepreneurs are finding themselves in a temporary cash flow crunch. While retirement accounts are often viewed as a "sacred chest" that shouldn't be touched, Wes Moss explores how to strategically leverage your brokerage and Roth IRA accounts to bridge the gap. Also, Wes dives deep into the latest data from the U.S. labor market to see what it actually means for your portfolio. Despite some "ancient history" revisions from 2025 that initially painted a gloomy picture, the January 2026 jobs report tells a much more resilient story. Whether you're managing a business or a retirement timeline, understanding these labor trends is key to staying invested with confidence. Mentioned on the show: Asset Class Returns A Jack Bogle Lesson: Remember Reversion to the Mean How To Freeze and Unfreeze Your Credit With Experian, Equifax and TransUnion What Is Long-Term Care Insurance Cost & Coverage Plus, Christa shares your #AskWes questions and Wes gives his take. All this and more on the February 17, 2026, Ask an Advisor episode of the Clark Howard podcast. Submit your questions at clark.com/ask. We hope you enjoy our weekly Ask An Advisor episodes.  Let us know what you think in the comments!Learn more about Wes:  BOOKS BY WES MOSS   Wes Moss, CFP®  Wes Moss - Clark.com Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices

Experian is one of those giant multinationals convoluted enough to have multiple CEOs all over the world, so first I asked Alex Lintner, Experian's CEO of technology and software solutions, to dig into the classic Decoder questions and explain how all of that even works. He oversees big operations like security and privacy, and now, of course, AI. If you want to participate in the modern economy — rent an apartment, buy a car, get a job, etc  — you're part of Experian's ecosystem, whether you like it or not. At its heart, Experian's core service is data about people and the choices they make. And this extremely valuable data weirdly makes Experian a part of your life  — a life that becomes much smoother if the data the company collects about you tells a good story.  Links:  Roughly half of Americans are knowledgeable about personal finance | Pew Research How Americans view data privacy | Pew Research Consumer voices on credit reports and scores | CFPB Mercedes-Benz CEO Ola Källenius on Decoder | The Verge The Palantir app ICE uses to find neighborhoods to raid | 404 Media T-Mobile customers exposed in major Experian breach (2015) | The Verge All the news about the Equifax breach | The Verge Subscribe to The Verge to access the ad-free version of Decoder! Credits: Decoder is a production of The Verge and part of the Vox Media Podcast Network. Decoder is produced by Kate Cox and Nick Statt and edited by Ursa Wright. Our editorial director is Kevin McShane.  The Decoder music is by Breakmaster Cylinder. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Friday - Clark Stinks day! Christa shares Clark Stinks posts with Clark. Submit yours at Clark.com/ClarkStinks.  Also in this episode, Clark shares a narrow set of strategies for becoming a landlord successfully in today's fraught housing market. To determine if a property is a viable investment, know the classic 1% rule. Clark Stinks: Segments 1 & 2 Investment Real Estate: Segment 3 Ask Clark: Segment 4 Mentioned on the show: How To Sell, Cancel or Get Rid of Your Timeshare How To Make Your Venmo Transactions Private Homeowners Insurance Archives - Clark Howard Teslarati: Tesla partners with Lemonade for new insurance program 10 Things Homeowners Insurance Doesn't Always Cover How To Freeze and Unfreeze Your Credit With Experian, Equifax and TransUnion Should You Invest in a Rental Home? Here's Clark's 1% Rule What Is a Solo 401(k) and How Does It Work? Roth vs. Traditional 401(k): What's the Difference? What Is a SEP IRA and Who Is Eligible? What Is the Highest Credit Score? Clark.com resources: Episode transcripts Community.Clark.com  /  Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices

This time of year tax forms start landing in your mailbox. Clark clears the confusion and misinformation around the IRS's Direct File vs Free File offerings. Also, a topic sure to generate a lot of Clark Stinks - Clark's opinion on why you should wait until age 70 to take social security - with two exceptions. Tax Filing Changes: Segment 1 Ask Clark: Segment 2 Social Security: Segment 3 Ask Clark: Segment 4 Mentioned on the show: IRS Direct File won't be available next year. Here's what that means for taxpayers Which Documents Should You Keep and for How Long? How To Freeze and Unfreeze Your Credit With Experian, Equifax and TransUnion Will Social Security Run Out? When Is the Best Time To Collect Social Security? Wait Until 70 to Claim Social Security. Don't Let These Myths Convince You Otherwise Where Should I Set Up My Health Savings Account (HSA)? Clark.com resources: Episode transcripts Community.Clark.com  /  Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices

Is now the time to refinance your mortgage? Only if you meet certain criteria. Clark breaks it down.  Also - Are you with what Clark calls a Giant Monster Mega Bank? If so, you may be paying fees you don't have to! Clark's overview of the banking industry makes it clear, the regional, super regional and giant banks are not your wallet's friend. Hear how people are migrating their money in a way that's comfortable for them - a method called “soft switching”.  Mortgage Refi Guidelines: Segment 1 Ask Clark: Segment 2 Banish Bank Fees: Segment 3 Ask Clark: Segment 4 Mentioned on the show: How and When To Refinance Your Mortgage: A Step-By-Step Guide Mortgage Refinance Calculator - With Cash Out and Points What Can I Safely Use for Peer-to-Peer Payments? How To Freeze and Unfreeze Your Credit With Experian, Equifax and TransUnion How To Switch Banks in 4 Simple Steps Best Online Banks: Free Checking and High-Interest Savings Accounts Best Cash Management Account: Comparing Vanguard, Fidelity, and Schwab Costco Travel: 5 Things To Know Before You Book When Do You Need a Travel Agent? Clark's Christmas Kids Clark.com resources: Episode transcripts Community.Clark.com  /  Ask Clark Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices