Podcast appearances and mentions of joey coleman

QFF: Quick Fire Friday – Your 20-Minute Growth Powerhouse! Welcome to Quick Fire Friday, the Grow A Small Business podcast series that is designed to deliver simple, focused and actionable insights and key takeaways in less than 20 minutes a week. Every Friday, we bring you business owners and experts who share their top strategies for growing yourself, your team and your small business. Get ready for a dose of inspiration, one action you can implement and quotable quotes that will stick with you long after the episode ends! In this episode of Quick Fire Friday, host Michael Denehey interviews Joey Coleman, Chief Experience Composer at Design Symphony, shares insights on how business owners can design their first 100 days to foster momentum, clarity, and joy. He highlights the value of taking extended breaks, recommending at least two weeks to recharge and prevent burnout. Advocating for personal growth, Coleman encourages reading fiction and scheduling time for self-care to prioritize well-being. Additionally, he emphasizes celebrating achievements and maintaining a balance between work and personal life as key strategies for sustaining long-term success. Key Takeaways for Small Business Owners: Design Your Own First 100 Days: Apply the same strategic thinking you use for customers and employees to yourself—plan your first 100 days of any new business phase with intention and clarity. Take True Time Off to Reset: Even a 10+ day break (ideally more) away from work and tech can dramatically reset your energy, creativity, and focus. You're not just resting—you're recharging your leadership capacity. Celebrate Small Wins Regularly: Don't wait for big milestones to celebrate—acknowledge small victories to boost motivation and prevent burnout. Even a solo movie or walk can be a powerful reward. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for? Grow Yourself, Not Just the Business: Set personal growth goals with the same focus you give business metrics. A stronger, wiser version of you is needed to lead the next stage of your company. Protect Appointments with Yourself: Treat time with yourself as sacred. If you wouldn't cancel a client meeting, don't cancel on yourself. Your well-being directly impacts your business health. Rediscover Joy Through Non-Business Activities: Read fiction, take a dance class, explore hobbies—doing things that have no direct business ROI can reignite creativity and emotional resilience. One action small business owners can take:  According to Joey Coleman, one action a small business owner should take is a 10-day (or longer) true break from work—completely unplugged from emails, calls, and business tasks—to reset, gain clarity, and return with renewed energy. Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximize your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.

We're coming to you live from XClub Retreat 2025 in Texas, and bringing you something special today. I'm sitting down with Kaytlin Garland, a salon owner chosen for the "hot seat" with Joey Coleman, an incredible author and renowned retention expert who spoke at the retreat. Kaytlin and I dive deep into this experience and the transformative insights she gained from it, and the entire retreat as a whole.   In this episode, Kaytlin reveals how she's refining her target market and streamlining her client journeys. You'll hear about the surprising clarity that came from holding a mirror up to her business, and so much more. This episode is packed with actionable strategies that will inspire you to elevate your own salon, create more time freedom, and build an unbeatable guest experience! With Grow My Clientele Calculator, you'll get instant clarity on how many new clients you'll need to hit your 2025 financial goals! Enter just four numbers, and this tool will show you exactly how many new guests you need monthly and yearly to reach your target income. No guesswork or complicated math required, and you can get it now at www.thrivingstylist.com/growmyclientele/!   Do you have a question for me that you'd like answered in a future episode like this one? A great way to do that is to head over to Apple Podcasts and leave a rating and review with your question. I'm looking forward to answering your question on a future episode on the podcast!  If you're not already following us, @thethrivingstylist, what are you waiting for? This is where I share pro tips every single week, along with winning strategies, testimonials, and amazing breakthroughs from my audience. You're not going to want to miss out on this. Learn more at: https://thrivingstylist.com/podcast/ 

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Mark Stern, founder and CEO of Custom Box Agency, an award-winning boutique specializing in bringing digital offers to life through innovative offline ‘box experiences.’ Today, he’ll share how he made the leap from corporate to startup life, offer practical tips for integrating physical touchpoints into a digital world, and discuss the secret sauce behind building high-impact customer journeys. I can’t wait to dive into his wealth of knowledge. KEY TAKEAWAYS When I mixed physical and digital together with my publication called ‘Entrepreneur Elements’ I people started posting unboxing videos, which a digital-only product can do. Everyone who received the product became an ambassador and lots of organic traffic was being created as a result. During Covid the virtual event game became bloody red, in terms of competition, because everyone became a virtual event expert overnight. But the boxes, and how we were approaching this to get results faster, was an unknown, exciting realm which I went 100% in on and the business skyrocketed from zero to a million in the first year just by pivoting and focussing on this opportunity. What we include inside our boxes is a welcome note, a getting started guide – which, for me is the most powerful sales pieces to orient people on the journey that they’re about to start and see your universe, a journey map – a visual depiction of the recipe that’s going to get you the result, then all the tools and resources. This isn’t SWAG (Stuff Without A Goal), think of it a product development and who we can truly get into your programme and give people the incentive structure to want to take one step at a time. I love data, so I can engineer feedback loops to say, once you’ve hit a certain milestone, how can I get you to provide me with the information I need so 1, I can celebrate you, but 2, it also gives me good intel to make the product you’re making better. BEST MOMENTS ‘In the online space done beats perfect. I approach the standards of the online realm in a corporate way; the client’s either ready or not ready at all.’ ‘If you have a digital product, you have to compliment it with something physical because physical can tap into other modalities and senses that digital can’t.’ ‘It’s not about you, it’s truly about your customers and their needs.’ ‘Boxes can be a tool to take what you’re already talking about/teaching, or the service you’re providing and making it easier for people to have the breakthrough in the tangible way the a digital-only product just can’t.’ ABOUT THE GUEST Mark Stern is an accomplished serial entrepreneur and the visionary behind Custom Box Agency, an award-winning experience design firm headquartered in Austin, Texas. Leveraging his background as a top-ranked strategy consultant at Deloitte, Mark has guided major retail and lifestyle brands through transformative growth initiatives. He holds an MBA from Duke University and has been recognized as a Forbes Next 1,000 Entrepreneur, as well as featured in Joey Coleman’s bestselling book Never Lose an Employee Again.Mark’s passion for merging the physical with the digital underpins his signature approach of crafting “offline-meets-online” experiences. By moving beyond standard swag and focusing on strategic box campaigns, Mark’s team has successfully launched 100+ direct mail initiatives—boosting conversions, slashing churn, and extending customer lifetime value. As a mentor at SXSW, sought-after keynote speaker, and champion for innovative entrepreneurship, Mark remains dedicated to helping businesses of all sizes adopt experience design as a powerful lever for growth. Email ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner. Twitter LinkedIn Instagram Facebook TikTok Email Website This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

We are revisiting one of the most downloaded episodes of the CX Goalkeeper Podcast; we were joined by Joey Coleman, an expert in customer experience and the author of "Never Lose an Employee Again." This insightful discussion peeled back the layers of employee experience, its impact on customer experience, and how businesses can excel in both.Top 3 Key TakeawaysEmployee Experience as a Recruiting Tool: Companies can differentiate themselves in the job market by focusing on meaningful and unique employee benefits. The perks should not only be attractive but also reflective of the existing employee base.The Human Aspect in Leadership: Connecting emotionally and personally with your employees can go a long way in fostering a positive work environment. This connection makes the journey towards achieving business goals more cohesive and enjoyable.The Power of Empathy: As Joey's "Golden Nugget" suggests, "There's always an opportunity to treat humans as humans and to form personal and emotional connections... The best way to create these connections is through empathy."Joey Coleman:Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he collaborates with organizations worldwide, ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His two books have received critical acclaim, and both were instant Wall Street Journal bestsellers. Never Lose a Customer Again offers strategies and tactics for turning one-time purchasers into lifelong customers, and his newest book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he's spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his fantastic wife and two young sons.Contact Details:https://joeycoleman.com/https://www.linkedin.com/in/joeycoleman1/Joey's booksWith insightful observations and actionable advice, this episode is a must-listen for anyone seeking to enhance their company's customer and employee experiences.Follow, rate, and review the podcast. - Apple Podcast: http://cxgoalkeeper.com/apple- Spotify: http://cxgoalkeeper.com/spotify

Joey Coleman returns to the podcast this week with a part 2! Joey has helped companies retain their customers and employees for almost 20 years. As an award-winning speaker, Joey helps businesses convert their employees into fans. He has written two bestselling books, “Never Lose A Customer Again” and “Never Lose An Employee Again.” Listen in as Joey talks about how to fine tune your business and never lose an employee!   Links: Joey's Website: https://joeycoleman.com/

In this episode of The Above The Business Podcast, Bradley sits down with best-selling author and customer/employee experience expert Joey Coleman. Known for helping companies like Zappos, Volkswagen, and NASA turn new hires into loyal team members, Joey breaks down how you can dramatically improve retention in your business—not by adding more perks, but by transforming your first 100 days.They explore the "Eight Phases of the Employee Journey" that Joey outlines in his latest Wall Street Journal bestseller, Never Lose an Employee Again. You'll learn how to:Make your new hires feel welcome and confident on Day 1Eliminate first-week drop-off and ghostingMove from transactional hiring to transformational engagementDesign a memorable employee experience that drives performance and loyaltyWhether you're an overwhelmed business owner, a leader trying to grow a team, or just tired of losing great people, this episode is a blueprint for retaining top talent and designing a business that runs without you.

For almost 20 years, Joey Coleman has helped companies retain their customers and employees. An award-winning speaker both nationally and internationally, Joey helps businesses turn their customers into raving fans through his workshops, keynote speeches, and consulting projects. His books, “Never Lose A Customer Again” and “Never Lose An Employee Again” are both Wall Street Journal bestsellers. Listen in as Dave and Joey sit down and find out how to fine tune your business and never lose a customer.   Links: Joey's Website: https://joeycoleman.com/

Could your digital business benefit from more physical marketing? Mark Stern is reimagining direct mail with experiential boxes designed to set your customers up for success and extend lifetime value.  Mark is a serial entrepreneur and founder of the Custom Box Agency, a design agency that specializes in optimizing the customer journey through direct mail. His innovative work caught the attention of Forbes, which featured him as one of the Next 1,000 Entrepreneurs redefining the American Dream. He was also highlighted in Joey Coleman's Wall Street Journal Bestseller, Never Lose an Employee Again. Before embarking on his entrepreneurial path, Stern was a top-ranked strategy consultant at Deloitte Consulting, the world's largest consulting firm. He is an MBA graduate from Duke University. Stern is also a six-time Spartan Trifecta holder and serves as a mentor at South by Southwest (SXSW), guiding up-and-coming startups.  Connecting the Digital to the Physical The idea for the Custom Box Agency was born out of Mark's experience buying online courses. After spending $2,000+ on a course, he was left to print out the workbook or go to the store to track down what he needed to get started. Oftentimes, he didn't end up starting at all. He began to wonder how course creators could better set their students up for success–beyond simply sending swag with the company logo. When Mark started shipping out his boxes, the idea immediately caught on. People shared unboxing videos and became unofficial ambassadors and salespeople for the business. In the first year, Custom Box Agency grew from zero to a million dollars in revenue, all through organic word-of-mouth. The 3 Customer Journeys One key aspect of Mark's custom box business is tailoring the boxes to the customer journey. There are three different types of journeys throughout the customer lifecycle: acquisition, delivery, and retention. And within those journeys, there are multiple steps. On the acquisition journey, prospects might discover you through social media, SEO, or in-person events. After someone finds you, you don't necessarily want to pitch them right away–those are cold leads. So you might nurture them through case studies, demos, or free content to build more of a relationship with them. From there, you have to close them as a customer. What does the point of sale look like?  After someone buys your product, you need to take them from onboarding to delivering the value you promised. Retention involves recognizing your clients. How do you celebrate them when they hit a milestone or introduce the next way that you can serve them? If someone goes through one journey, the question is, what's next?  Enjoy this episode with Mark Stern… Soundbytes 5:57-6:22 “If you have something digital, you need something physical to complement it. And now, in this day and age, where it's becoming even more relevant, is the rise of AI. We have so much digital content being pumped into the system. When we think about experience, design experiences seen through the senses, everything digital is only what you see and hear. A podcast is what you hear, YouTube is what you see and hear, and Facebook scrolling is what you see. I can activate the kinesthetic, touch, taste, and smell.” 13:28-13:42 “Recognition is huge. How do I celebrate you and see you when you hit a milestone or introduce the next way that I can serve you? So when we think about journey stacking, if people get through one journey, the question is, what's next? And that becomes the retention play. How do I extend the relationship and extend lifetime value?”  25:32-25:57 “How are we thinking about the programs we're creating, and are we engineering a replayable story? And we should be. The example I tell course creators and coaches all the time is, have you ever played a song and then six months later, listened to the song again and it had a new meaning? Or have you ever watched a movie and then years later, watched it again and it was a completely different experience? That's because we evolve.”  Quotes “It started this idea of, if you have something digital, you need something physical to compliment it.” “We went from zero to a million in the first year via word of mouth, just because we had a unique perspective on how can we truly set people up for success.” “Swag means stuff without a goal. Stop sending people stuff. Truly engineer the things that they need to be set up for success.” “People love getting surprises in the mail.”  “As an entrepreneur, it's important that we hold a bigger vision for our people than they hold for themselves.”  Links mentioned in this episode: From Our Guest Website: https://customboxagency.com/ Connect with Mark Stern on LinkedIn: https://www.linkedin.com/in/marustern/ Connect with brandiD Download our free guide to learn 16 crucial website updates that attract more leads and convert visitors into clients: https://thebrandid.com/website-tweaks/ Ready to elevate your digital presence with a powerful brand or website? Contact us here: https://thebrandid.com/contact-form/

Show Summary: In this episode of the Grow My Accounting Practice (GMAP) Podcast, we sit down with Bubba Cook, an innovator and entrepreneur with 45 years of experience in accounting, business ownership, and financial management consulting. Bubba shares his expertise on creating diagnostic tools and consulting processes that help optimize cash flow, profitability, and performance for businesses. Rather than writing a book, Bubba advocates for developing Excel-based diagnostic tools that tell a compelling financial story. He explains how these tools can provide deeper insights and guide business decisions more effectively than traditional methods. He also dives into what a comprehensive financial plan should look like and how businesses can use it as a roadmap for long-term success. Bubba emphasizes the importance of beginning with the end in mind and explores how defining clear goals from the start can shape financial and operational strategies. He also shares how watching Joey Coleman's presentation at ProfitCon completely transformed his approach to business and client engagement, inspiring him to rethink the way he delivers value. The conversation also touches on the challenges and opportunities of working in a virtual environment. Bubba discusses how managing employees across different countries and time zones has forced him to adapt his leadership style, improve communication, and leverage technology to maintain productivity and collaboration. This episode is packed with insights on financial optimization, strategic planning, and innovative consulting. Tune in to learn how Bubba's approach can help you refine your own business strategies and drive greater profitability.

As studio owners, we may think hiring more staff will automatically lighten our load and get everything running like clockwork. Many of us have discovered it's not quite that simple.   Hiring great team members is just the start. You also need a thorough onboarding process to help each employee thrive. Consider the essential components with Coach Elle Kealy in Episode 646: How to Build a Successful Team, Part 3: Setting Your Team Up for Success.    Share the blueprint: emphasize your mission, vision, values and culture  Lay the foundation: thoroughly train the basics of the job and your tech tools Provide the building blocks: explain both the how and why of your processes Add the accents: share clear expectations, set goals, answer questions Polish and perfect: assess your leadership style and adjust if necessary   For more on nurturing an employee even before they've started at your studio, read Never Lose an Employee Again by Joey Coleman. And implement the practical insights in Episode 646.   Catch you there,   Lise   PS: Join 2,000+ studio owners who've decided to take control of their studio business and build their freedom empire. Subscribe HERE and join the party! www.studiogrow.co www.linkedin.com/company/studio-growco/  

Grab a free summary of Joey's book, Never Lose an Employee Again, here: https://trybta.com/DLEP190 To learn more about Breakthrough Academy, click here: https://trybta.com/PCA190 Learn more about Joey and his work here: https://joeycoleman.com/ It sucks to lose good people. Especially when it feels like you did everything you could to keep them, short of a 7-figure salary and 6 months vacation.

The 2025 Two-Brain Summit will inspire and equip fitness professionals to make a difference in their clients' lives—in other words, to Help Best.In this episode of “Run a Profitable Gym,” Chris Cooper provides a sneak peek into this year's summit for gym owners and coaches, happening June 7-8 in Chicago.He walks through the action-packed itinerary, starting with morning workouts featuring Rogue equipment and coaching from Jason Khalipa and other top pros. Coop also runs through the workshops that will happen in two rooms—one for owners and another specifically for fitness coaches.Special guests will include Joey Coleman, bestselling author of “Never Lose a Customer Again,” and Jonathan Goodman, owner of the Personal Trainer Development Center and author of the newly released book “The Obvious Choice.” Also taking the stage are Mayhem Nation and Bill Parisi of Parisi Speed School, as well as several of Two-Brain's elite mentors.On the coaches side, Khalipa and the NCFIT crew have 2.5 hours to get trainers moving in a hands-on, high-energy coaching workshop.Tune in to hear the full schedule. Then use the link below to get your tickets before prices go up on Feb. 1.LinksTwo-Brain Summit TicketsGym Owners UnitedBook a Call  0:59 - This year's theme2:56 - What to expect 6:24 - Owners: speakers & workshops18:36 - Coaches: speakers & workshops 25:31 - Why bring your coaches?

Are your clients truly set up for long-term success? A well-crafted client onboarding process can make or break your partnerships. The first 90 days are critical; they either nurture client loyalty or risk early disengagement. In this episode of The Agency Blueprint, I discuss the importance of developing a comprehensive client onboarding process to shape long-term client relationships. I share actionable strategies to build trust and exceed client expectations, ensuring they feel confident about their decision to partner with you. Don't miss this episode to learn how to prepare and structure successful internal and client kickoff calls. Key Questions: [01:30] Why are the first 90 days of onboarding crucial for setting the tone of your client relationship? [05:39] How do you prepare your team to allow them to have success in the onboarding process? [05:52] How do you ensure your team effectively transfers client information from sales to production without losing key information? [10:47] Are your internal kickoff meetings prepared enough to ensure your team fully understands the client's needs before interacting directly with them? What You'll Discover: [01:40] The importance of understanding buyer's remorse and ways to turn uncertain clients into long-term partners. [03:30] How to map out positive and negative touchpoints in the onboarding process to enhance the client experience. [05:52] Avoid miscommunication between sales and production teams by preparing internal teams effectively. [08:33] The importance of involving the account leads early to build trust and reduce client anxiety. [09:16] How to efficiently resource allocate a client's work in the proposal phase with tools like Harvest and Float. [09:53] The importance of welcoming clients warmly within 24 hours to build immediate confidence. [10:57] The importance of pre-meeting preparation for a successful internal kickoff call to ensure everyone is informed. [14:22] How to structure a client kickoff call, focusing on objectives, deliverables, and communication clarity. [15:32] The importance of ensuring you stay in communication with the client to keep them informed on the behind the scenes. [16:10] A few thoughtful things you can do to surprise the client and cement your relationship. Book Mentioned: Never Lose a Customer Again by Joey Coleman

Dr. Jay and Brad had the pleasure of hanging out and talking college football with their great friend, Joey Coleman, on TechTalk this week!As a keynote speaker, workshop leader, and consultant, Joey Coleman helps businesses design creative ways to engage their customers and employees - especially in the crucial First 100 Days® of the relationship lifecycle. Joey Coleman has an eclectic background that has seen him defend "alleged" criminals, sell custom research to Fortune 500 executives, race along the Great Wall, juggle in front of the Taj Mahal, emcee charity auctions, work in the White House, sing a solo at the Kennedy Center, and travel to 51 countries (and counting).As a professional speaker who has given thousands of speeches all over the world, Joey Coleman also works with a small number of private coaching clients to develop and hone their speaking skills.His #2 Wall Street Journal best-selling book, Never Lose a Customer Again, discusses the eight phases your customer has the potential to travel through as part of their customer journey and the six tools you can use during that journey to create remarkable experiences for your customers.His newest book, Never Lose an Employee Again, discusses the importance of creating remarkable employee experiences. Published by Portfolio/Penguin, this book is now available via e-book, audiobook and hard back!

What's the key to keeping clients coming back? For coaches and experts, it's all about how you handle those critical first 100 days. Research reveals that if clients feel connected and valued early on, they'll stick around for years to come. In this episode, I sit down with customer experience expert Joey Coleman to explore how you can elevate your client relationships from day one. We dive into unexpected strategies that foster trust, create meaningful connections, and set the stage for long-term loyalty. If you're ready to transform how you engage with clients, this is the episode for you!   JoeyColeman.com Discover how to authentically connect with your audience & fill your programs with a Conversion Story. https://www.conversionstoryformula.com Hit the "Follow" button so you don't miss an episode! Love this podcast? Write a review and give it a 5-star rating! I'd love to hear from you. For all the show notes and links: https://www.expertedgepodcast.com/blog/episode249 Connect with Colin on Instagram: https://www.instagram.com/colinboyd/ Get a free trial of Colin's favorite ALL-IN-ONE Course, Content and Email System: Kajabi https://colinboyd.co/kajabi    

In this episode of Grow a Small Business, host Troy Trewin interviews Kristi Herold, founder of JAM, shares her inspiring journey of growing a business from $50,000 in first-year revenue to an 8-figure success over 28 years. With 50 full-time and 400 part-time team members, JAM connects communities through play in 25 cities, offering adult sports leagues and corporate team-building events. Kristi highlights the impact of a people-first culture, 11 strategic acquisitions, and her innovative onboarding process. Tune in to learn how she transformed challenges into growth opportunities while creating meaningful connections that change lives. Other Resources: QFF: Mastering Employee Retention: Insights from Joey Coleman, Seasoned Chief Experience Composer with 20+ Years in Business Leadership, Managing Teams of 50+, and Generating Millions in Revenue. (Episode 520 - Joey Coleman) Success at Waubs Harbour Distillery: Bec Polmear on Building a Profitable Maritime Whisky Brand, Using Ocean-Cooled Techniques, and Creating a Legacy with Authentic Tasmanian Flavors and Global Ambitions in 18 Months of Sales. (Episode 600 - Bec Polmear) An easy way to measure if your customers love you in 21 minutes – use the Net Promoter Score (NPS). And it's FREE. Listen to 'It Pays to Play,' a book by Kristi Herold, on Spotify. Get your copy of It Pays to Play: How Play Improves Business Culture by Kristi Herold on Amazon Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? The hardest thing is staying motivated when facing challenges that aren't enjoyable, like legal issues or HR problems. Kristi emphasizes the importance of resilience and staying committed to the purpose, even on tough days, as not every day will feel rewarding. What's your favourite business book that has helped you the most? Kristi Herold's favorite business books include Never Lose a Customer Again and Never Lose an Employee Again by Joey Coleman. She appreciates these books for their insights into customer and employee retention strategies. Additionally, she values WTF: Willing to Fail by Brian Scudamore for its lessons on embracing failures as opportunities for growth. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Kristi highly recommends Guy Raz's How I Built This for deep dives into entrepreneurial journeys and Built to Sell by John Warrillow, which emphasizes structuring a business to operate efficiently, whether or not you plan to sell. What tool or resource would you recommend to grow a small business? Kristi Herold recommends incorporating play as a powerful tool to grow a small business. By integrating play into the workplace—such as shoutout channels, playful meeting starters, and team-building activities—businesses can foster stronger team connections, boost morale, and enhance productivity. She emphasizes that creating a fun, engaging culture leads to better collaboration and overall business success. What advice would you give yourself on day one of starting out in business? Kristi Herold advises her day-one self to "enjoy the journey." She reflects that it's important not to rush through milestones but to savor the day-to-day experiences, both good and challenging. Building a business is a marathon, not a sprint, and finding joy in the process is key to long-term success and fulfillment. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: Success is about the positive impact you make on people's lives, not just the numbers — Kristi Herold Great culture begins with treating your team well and aligning them with your vision —  Kristi Herold Never give up—resilience is the key to navigating the ups and downs of entrepreneurship — Kristi Herold      

Grab a free summary of Joey's book, Never Lose an Employee Again, here: https://trybta.com/DLEP190 To learn more about Breakthrough Academy, click here: https://trybta.com/PCEP190 Learn more about Joey and his work here: https://joeycoleman.com/ It sucks to lose good people. Especially when it feels like you did everything you could to keep them, short of a 7-figure salary and 6 months vacation.

Grab a free summary of Joey's book, Never Lose an Employee Again, here: https://trybta.com/DLEP190  To learn more about Breakthrough Academy, click here: https://trybta.com/PCEP190   Learn more about Joey and his work here: https://joeycoleman.com/  It sucks to lose good people.  Especially when it feels like you did everything you could to keep them, short of a 7-figure salary and 6 months vacation.

QFF: Quick Fire Friday – Your 20-Minute Growth Powerhouse!   Welcome to Quick Fire Friday, the Grow A Small Business podcast series that is designed to deliver simple, focused and actionable insights and key takeaways in less than 20 minutes a week.   Every Friday, we bring you business owners and experts who share their top strategies for growing yourself, your team and your small business. Get ready for a dose of inspiration, one action you can implement and quotable quotes that will stick with you long after the episode ends!   In this episode of Quick Fire Friday host Michael Denehey interviews Joey Coleman, Chief Experience Composer at Design Symphony, shares his insights on turning customer experiences into long-term business success. He dives into strategies for reducing buyer's remorse and increasing customer retention. Joey emphasizes the importance of creating memorable first impressions and cultivating loyal relationships. He also highlights how businesses can leverage referrals as a powerful growth tool. With his expertise in customer experience, Joey provides actionable tips for any business looking to stand out in a competitive market. Joey Coleman gives insights from his book “Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days By Joey Coleman”, revealing powerful strategies to turn new customers into passionate, lifelong advocates. He shares actionable insights on creating unforgettable experiences that reduce churn and build lasting loyalty.   Key Takeaways for Small Business Owners: Focus on The First 100 Days®: Joey emphasizes the importance of the initial 100 days of a customer's journey. By making this time memorable, businesses can establish long-term loyalty and prevent customer churn.   Craft Personalized Experiences: Personalization is key to making customers feel valued. Tailoring experiences based on their preferences and feedback strengthens the emotional connection to your brand.   Proactive Customer Communication: Joey stresses that proactively reaching out and anticipating customer needs can help prevent problems before they arise, improving the overall experience. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for?   Turn Problems into Opportunities: Mistakes and challenges are inevitable, but how you handle them is critical. Addressing customer issues quickly and thoughtfully can increase trust and loyalty.   Delivering Consistency in Service: Consistency across all interactions is crucial. Customers need to know they will receive the same high-quality experience each time they engage with your brand.   Create a Customer-Centric Culture: Ensuring that your entire team is committed to delivering exceptional experiences will foster an environment where customer success is the priority, not just customer satisfaction.   One action small business owners can take: One small action Joey Coleman suggests for business owners is to create a simple, personalized welcome experience for new customers. This could be as easy as sending a thoughtful thank-you note or a personalized email after the first purchase. It's a small gesture that can go a long way in building a lasting relationship and making customers feel valued from the start. Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximise your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.

In this episode, we dive into the critical first 100 days after a customer purchases from your Etsy shop. Drawing inspiration from Joey Coleman's book Never Lose a Customer Again, we explore why this period is crucial for building loyalty and turning one-time buyers into lifelong fans.

Check out the latest "Head, Heart, and Boots" podcast episode where hosts Chris and Brandon, joined by guest expert Joey Coleman, get real about what it takes to lead with empathy and improve how businesses handle customer experiences. They dive deep into how to make a lasting impression through strategic customer interactions and the essential nature of thoughtful follow-ups. What You'll Learn: Maximizing Moments: Master the peak-end rule to leave a lasting impression on your customers. Following Up Like a Boss: Uncover tactics for follow-ups that actually strengthen customer loyalty. Leading with Heart: Get the lowdown on empathetic leadership, especially when the going gets tough. If you're looking to sharpen your leadership edge and turn business challenges into wins, this episode is your go-to. Tune in for no-nonsense advice that speaks directly to leaders ready to elevate their game. Thank you sponsors! Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don't leave it to chance, partner with Liftify and let them capture the feedback your team has earned. https://www.liftify.com/floodlight AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless. https://www.answerforce.com/floodlight C&R Magazine is the industry's oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere. https://candrmagazine.com Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency. https://getinsights.org/floodlight Is Your Restoration Company Running at Peak Performance?

We're exploring the art of re-engaging quiet clients who may have drifted away or become less responsive over time. Re-engaging these clients can lead to renewed business opportunities, whether due to shifting priorities or simple oversight. In this episode, we'll explore four key strategies to reignite the connection with your quiet clients, each with actionable steps you can take. Book mentioned in this episode: Never Lose a Customer Again by Joey Coleman

Join us as we dive into Joey Coleman's latest book, "Never Lose an Employee Again." In this episode, Joey shares essential strategies for law firm owners on how to recruit, onboard, and retain top talent. Learn the importance of creating remarkable employee experiences and practical tips you can implement today. Don't miss out on transforming your firm's team dynamics and ensuring long-term success. Tune in to discover actionable insights and more from Joey Coleman!Our channel offers expert advice on law firms, entrepreneurship, and success strategies. Hit "Like" and subscribe to stay updated with our latest content.Let's Chat About Growing Your Law Firm. https://www.Yourpracticemastered.com/Connect

Dr. Jay and Brad had the pleasure of hanging out and talking college football with their great friend, Joey Coleman, on TechTalk this week!As a keynote speaker, workshop leader, and consultant, Joey Coleman helps businesses design creative ways to engage their customers and employees - especially in the crucial First 100 Days® of the relationship lifecycle. Joey Coleman has an eclectic background that has seen him defend "alleged" criminals, sell custom research to Fortune 500 executives, race along the Great Wall, juggle in front of the Taj Mahal, emcee charity auctions, work in the White House, sing a solo at the Kennedy Center, and travel to 51 countries (and counting).As a professional speaker who has given thousands of speeches all over the world, Joey Coleman also works with a small number of private coaching clients to develop and hone their speaking skills.His #2 Wall Street Journal best-selling book, Never Lose a Customer Again, discusses the eight phases your customer has the potential to travel through as part of their customer journey and the six tools you can use during that journey to create remarkable experiences for your customers.His newest book, Never Lose an Employee Again, discusses the importance of creating remarkable employee experiences. Published by Portfolio/Penguin, this book is now available via e-book, audiobook and hard back!

Join award-winning author and speaker Joey Coleman in this enlightening episode. Discover actionable insights from his book that addresses the disengagement epidemic in the workplace. With over fifty case studies spanning the globe, Joey provides specific tools and strategies to create remarkable employee experiences, fostering engagement and retention. Tune in to revolutionize your organization and cultivate a motivated and loyal workforce. Subscribe for ad-free interviews and bonus episodes https://plus.acast.com/s/the-unmistakable-creative-podcast. Hosted on Acast. See acast.com/privacy for more information.

In this episode, hear from Joey Coleman, award-winning speaker and New York Times bestselling author, as he delves into the importance of customer experience in the car wash industry. For more than twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. In this engaging episode, you'll learn why customer service is considered the last great differentiator in driving success for your car wash location. Learn how to create a unique and distinct experience that your customers will love. You'll also hear Coleman explain why employee experience is crucial for driving the success of your business. This episode is sponsored by DRN, a car wash industry leader in capturing drive by traffic and fueling new leads.

In this Greatest Hits episode, Lauren welcomes customer experience expert Joey Coleman to the podcast. Joey is the Chief Experience Composer for Design Symphony, a customer experience consultancy that helps companies create memorable and lasting experiences for their customers. In this episode, Lauren and Joey cover everything from pattern recognition in customer experience and how to turn your customers into advocates for your brand, to the eight phases of customer experience and why Taylor Swift might be the most brilliant marketer of our generation.

Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His two books have received critical acclaim and both were instant Wall Street Journal best sellers. Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his newest book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he's spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.

Our guest today is Joey Coleman, who helps companies keep their customers and employees. As an award-winning speaker, Joey Coleman shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world, such as Whirlpool, Volkswagen Australia, and Zappos. His two books have received critical acclaim and both were instant Wall Street Journal best sellers.  In this episode of Scaling Culture, Ron and Joey discuss: The importance of building advocates when onboarding new employees, and some strategies to build strong connections from the outset  What is the scientifically proven hiring remorse phase and why continuous communication during this period is critical  What is a personal operating manual, and why should everyone adopt one? And finally, why understanding the phases of the employee lifecycle leads to better retention and satisfaction in the workplace  For more information about Joey or his work, please follow his on LinkedIn or go to https://joeycoleman.com To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.org More on Joey Coleman's books! Never Lose a Customer Again shows how to turn any sale into a lifelong customer and his newest book, Never Lose an Employee Again details a framework companies around the world can use to reduce turnover and increase employee engagement.  

What if the secret to retaining top talent is how you welcome them? On this episode of The Customer Service Revolution, join John as he reveals the strategies to make your employee onboarding process efficient, memorable, and engaging. Drawing wisdom from Joey Coleman's “Never Lose an Employee Again” and Dan Heath's “Making Moments Memorable,” we tackle the often-overlooked pre-start phase, the significance of the job offer, and the critical first day. Through startling statistics on employee ghosting and pre-start attrition, we highlight the urgency of effective onboarding to keep your best hires from slipping through your fingers. John shares best practices for new employee orientation, focusing on the power of storytelling and emotional engagement. Discover innovative techniques like scavenger hunts for policy education and the importance of regular check-ins to ensure new hires feel supported as they settle in. We also delve into crafting impactful soundbites that instill pride and ownership in new employees, inspired by Chick-fil-A's approach. Learn how a seamless transition from the interview process to onboarding can maintain the enthusiasm of new recruits and create a world-class employee experience right from the start. Tune in for insights that could revolutionize your onboarding process and set your company apart. Here are just a few takeaways: The importance of creating memorable and engaging onboarding experiences to combat employee ghosting and pre-start attrition Strategies to transform job offers and first days into milestone moments Best practices for new employee orientation, including storytelling, scavenger hunts, and regular check-ins to foster community and re-engagement Techniques to utilize soundbites for instilling pride and seamless onboarding transitions Combining new and existing employees during orientation to build community and re-engagement Practical tips for enhancing the onboarding process, such as sending pre-start emails, personalizing welcome gifts, and organizing engaging activities Maintaining employee enthusiasm and commitment from the pre-start phase through their first 90 days Resources mentioned: thedijuliusgroup.com/the-customer-service-revolution-podcast thedijuliusgroup.com/project/cx-executive-academy thedijuliusgroup.com/project/exea thedijuliusgroup.com/blog Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale www.thedijuliusgroup.com Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Public speaking opportunities can open doors to new connections and give you authority. Whether you're jumping on a podcast or giving a keynote, you can knock it out of the park if you keep a few things in mind. The three audiences you need to consider, what they all have in common, and what they're comparing you to Making sure your audience leaves with great takeaways Getting your butterflies to fly in formation -- Jon's next book, The Obvious Choice, published by HarperCollins, is now available for preorder on Amazon in Hardcover, Kindle, and Audio. Please preorder your copy today. -- FREE GIFT - Get a free copy of the Wealthy Fit Pro's Guide to Getting Clients and Referrals (digital and audio. Sells for $22.99 on Amazon.) HOW - Rate / review this podcast, take a screenshot, and send it to obviouschoicepod@gmail.com -- Hosts: @itscoachgoodman @fitnessjonestraining @amberreynolds.me -- Join 72,000+ trailblazers, leaders, and coaches who fuel up with our low-stress, high-impact 5 REPS FRIDAY newsletter at www.5repsfriday.com. The Obvious Choice podcast is presented by QuickCoach - free, professional software for fitness and nutrition coaches that elevates the value of what you do. Join 35,000+ coaches and get your account today at www.quickcoach.fit.235 | Chris Cooper -Investing In Local Relationships

In this episode, Dwayne delves deep into customer retention with guest Joey Coleman. Together, they explore Coleman's 'eight phases' of the customer journey, emphasizing the importance of intentional experiences from the assess phase to the advocate phase. They discuss real-world examples and the importance of small gestures in customer relationships. The conversation highlights the significance of affirming customer decisions, creating remarkable first interactions, and continually nurturing long-term clients to foster loyalty and advocacy. This episode is a compelling guide for any entrepreneur looking to enhance their customer experience and retention strategy.https://joeycoleman.com/The Speaker, Teacher, and AdvisorFor almost twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers' experiences and employees' experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again.Time Stamps:00:00 Introduction to the Business of Doing Business01:42 The Eight Phases of the Customer Journey03:09 Addressing Buyer's Remorse04:05 Activating and Acclimating New Customers05:30 Achieving Customer Goals and Building Loyalty07:04 Revolutionizing Customer Experience13:56 The Power of Transparency and Reviews28:49 Valet Service and Customer Care29:19 The Power of Personal Touch in Restaurants30:53 Creating Remarkable First Impressions32:49 The Importance of Personalization36:20 Serving the Next Circle40:04 The Acclimate Phase: Holding the Customer's Hand44:18 The Adopt Phase: Rewarding Loyalty46:42 The Power of a Handwritten Note50:23 Closing Thoughts and Final AdviceKey Takeaways:Mattering in Business: Ensure customers feel that they matter to your business. This begins from the moment they start interacting with you and continues throughout their journey.Eight Phases of Customer Experience:Assess Phase: Potential customers evaluate whether to do business with you. Provide a clear preview of the customer experience.Admit Phase: The customer admits they have a need your business can fulfill. Celebrate their decision.Affirm Phase: Counter buyer's remorse by affirming the customer's choice and maintaining proactive communication.Activate Phase: Energize the relationship when delivering the product/service. Make the first interaction memorable.Acclimate Phase: Support customers as they get accustomed to your way of doing business, ensuring constant communication and guidance.Accomplish Phase: Celebrate customers achieving their goals with your product/service.Adopt Phase: Customers become loyal. Regularly acknowledge their continued support and celebrate anniversaries or milestones. Advocate Phase: Loyal customers become brand advocates, promoting your business positively.Customer Communication: Over-communicate rather than under-communicate. Ensure customers always know the next steps and status of their projects.Surprise and Delight: Add...

In this episode, host Dwayne engages Joey Coleman, a distinguished business consultant and author, to delve into the dynamics of human behavior, evolving entrepreneurship, and effective leadership. They discuss the critical role of personal well-being for leaders, along with practical methods for enhancing customer and employee experiences. The episode sheds light on the ongoing transformations in the global workforce, urging businesses to embrace flexibility and sustainability. It emphasizes innovation and the necessity of informed self-education, particularly in AI, and criticizes the spread of misinformation. The conversation also explores sustainable work practices and the importance of setting clear expectations for fostering meaningful contributions over mere productivity.https://joeycoleman.com/The Speaker, Teacher, and AdvisorFor almost twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers' experiences and employees' experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again.Time Stamps:00:00 Introduction to the Business of Doing Business00:49 Catching Up with Joey Coleman02:21 The Importance of Marrying Up04:51 Joey Coleman's Career Journey05:47 Transition from Law to Business11:23 Building a Customer Experience Brand18:59 The Entrepreneur's Journey25:52 The Value of Sleep and Health32:02 Outsourcing and Delegation40:28 The Changing Landscape of Work48:02 Global Demographic Shifts48:32 Africa's Untapped Potential49:23 Rethinking Business Strategies51:58 Defining Success Across Generations52:44 The Reality of Modern Living56:04 Leadership and Employee Engagement01:07:02 The Role of AI in the Future of Work01:22:22 Sustainable Work Practices01:31:18 Final Thoughts and ReflectionsKey Takeaways:Here are some key takeaways:Understanding Human Behaviour: The success of various roles and businesses often hinges on understanding human behavior—why people do things and how to influence their actions.Entrepreneurship and Adaptability: Transitioning from stable careers to entrepreneurship requires identifying translatable skills and being adaptable to new roles and industries.Importance of Sleep: Continuous work with minimal sleep is unsustainable and affects not only productivity but also health. Prioritizing sleep improves efficiency and cognitive function.Delegation and Outsourcing: Outsourcing tasks (like travel arrangements) frees up mental space and allows more focus on critical aspects of the business.Sustainability in Business: Business practices should consider sustainability not just in products but also in the well-being of employees, including reasonable working hours and mental health.Global and Demographic Changes: Businesses need to adapt to demographic shifts and the global marketplace, including leveraging technology and considering new markets like Africa.Training and Empowerment: Employees should be trained to be...

Welcome back to part two of this insightful conversation with Joey Coleman!. If you thought part one was packed with wisdom, you're in for even more eye-opening insights and if you missed part 1, be sure to listen to Episode 265! Joey dives deeper into the high cost of losing employees, highlighting the necessity of […]

Have you ever wondered what truly makes a company stand out in the eyes of its customers *and* employees? Today we break down the art of never losing a customer or employee again with our extraordinary guest, Joey Coleman. Joey, an expert in creating unforgettable customer experiences, joins host Mike Stromsoe to unravel the secrets […]

In less than 20 minutes a week, we'll introduce you to an expert or business owner with deep experience in what they do. Grow you, grow your team, grow a small business. In this episode of the Grow Small Business podcast, host Michael Denehey interviews Joey Coleman, Chief Experience Composer at Design Symphony. Joey explores the critical first 100 days of the employee experience, detailing the eight key phases and offering actionable strategies for enhancing retention and engagement. He also introduces a thoughtful approach for expressing gratitude to current team members. Additionally, Joey Coleman discusses his new book, "Never Lose an Employee Again: The Simple Path to Remarkable Retention," published on June 27, 2023, provides a thorough guide for businesses aiming to enhance employee retention and engagement. It presents a structured approach that covers the entire employee experience, from recruitment to long-term involvement. Coleman, an authority on employee experience, shares practical strategies for each stage of the employee journey, ensuring employees feel appreciated and connected from their first day. Key Takeaways for Small Business Owners: Focus on the First 100 Days: Pay close attention to the employee's experience in the first 100 days. This period is critical for setting the tone and ensuring long-term engagement.   The Eight Phases of Employee Experience: Break down the employee experience into eight phases: assess, accept, affirm, activate, acclimate, accomplish, adopt, and advocate. Each phase is crucial for different aspects of employee engagement and retention.   Assessment Phase: During the assessment phase, prospective employees are evaluating whether they want to join your team. Make sure your website and job listings showcase your company culture and values. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for? Onboarding is Key: Spend more than just a few days on onboarding. Slow down the process and invest time in teaching new hires the ropes. This initial investment can lead to long-term engagement and productivity.   Invest in Training for Managers: Many managers are promoted for their technical skills, not their people management skills. Invest in training for managers, especially in remote management, to ensure they can effectively lead and retain team members.   Appreciate Your Team: Show appreciation to your current team members. Consider sending personalized video messages highlighting their contributions and value to the team. This simple gesture can have a significant impact on morale and retention. One action small business owners can take:   One action small business owners can take, as suggested by Joey Coleman, is to send personalized video messages to their team members, highlighting their contributions and expressing appreciation for their work. This simple gesture can have a significant impact on employee morale and retention.   Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximise your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.

On this episode, Joey Coleman, Chief Experience Composer at Design Symphony, dissects the connection between employee experience (EX) and customer experience (CX). Joey highlights the importance of understanding the emotional journey of both customers and employees and how it impacts their experience. Plus, he emphasizes the need for organizations to prioritize both EX and CX and create a culture where everyone is responsible for creating a great human experience. Key Takeaways:The emotional journey of both customers and employees is crucial in shaping their experience.Organizations should prioritize both employee experience (EX) and customer experience (CX) to improve retention and profitability.Building personal relationships in the workplace is essential for creating a positive employee experience.Leaders should provide training on managing remote teams and invest in bringing employees together for in-person interactions. In-person interactions are crucial for building personal bonds and strengthening emotional connections within teams and with customers.The first 100 days of a customer's journey are critical for fostering long-term loyalty.Investing in customer experience has a significant impact on profitability and revenue.Empowering employees to create great experiences is essential for delivering exceptional customer service.Mistakes can be turned into marketing opportunities by responding in a remarkable way.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

This week, Hersh sits down with author, speaker, and customer retention expert Joey Coleman. They dive into the importance of customer and employee relationships. They discuss Joey's new book, his transition from law to business, and the impact of AI on business relationships.

Hang out with me and Joey Coleman for an insightful chat on nailing client connections that create lasting impressions and foster customer loyalty. Skip the fancy stuff – talk about handwritten notes and sweet surprises. ============================= If finding enough clients feels like an impossible task, you're not alone.  But it doesn't have to be that way.  My upcoming workshop is going to help you become an in-demand coach. Inside of it, I'm gonna be sharing the: Five secrets that help coaches be desirable and attract their dream clients How to transition from 'coaching as a hobby' to a thriving business The #1 mistake that prevents coaches from signing more clients   Visit amanda-walker.com/workshop to save your spot.

Joey Coleman, Wall Street Journal bestselling author of Never Lose an Employee Again, joins The Manufacturing Employer to talk about the intricacies of employee retention and engagement. The conversation covers the importance of the first 100 days of employment, the impact of the recruitment and onboarding process, and ideas for manufacturers to improve their workplace culture.

Today I'm sitting down with  Joey Coleman, world-renowned keynote speaker and the brilliant author of the best-selling book "Never Lose a Customer Again". Joey is a customer experience expert, a consultant, and an acclaimed keynote speaker whose strategies have reshaped how brands engage and retain their customers.During our chat, Joey will not only dive into the key concepts of his book, but he also discusses how you can leverage personalization and attention to detail to make every one of your customers feel like they're the only one.Stay tuned as we uncover the secrets of lifetime customer loyalty.Thanks for listening! If you enjoyed this episode, please leave a 5-star rating along with a brief review.About MeHey there, I'm Joelly - the Branding Badass. My badass superpower is helping you build a brand that matters. From branded merch to brand consulting, when you work with me, you get results! Need help creating brand awareness? Learn more here BADASS MERCH Let's stay connected!instagram - @Branding_BadasslinkedIn - Joelly Goodsonwebsite - BrandingMatters.caemail - jgoodson@genumark.com

Joey Coleman is a best selling author and founder of a branding firm that specializes in helping businesses retain customers and employees! Joey jumps right in by explaining the difference between customer service and customer experience. He explains the best ways to handle routine tenant check ins and disagreements with tenants all through the lens of optimizing customer experience. Joey shares how the Eight Phases to “Never Lose a Customer Again” apply to prospective tenants. Joey closes with an amazing story of how a human-level connection and a small gift resulted in a tremendous business opportunity! If you enjoy today's episode, please leave us a review and share with someone who may also find value in this content! Connect with Mark and Tom: StraightUpChicagoInvestor.com Email the Show: StraightUpChicagoInvestor@gmail.com Guest: Joey Coleman, Design Symphony Link: Never Lose A Customer Again Link: Never Lose An Employee Again Link: Dan Gingiss (Network Referral) Link: Careers | GC Realty & Development, LLC ----------------- Guest Questions 03:23 Housing Provider Tip - Run your investment properties like a business and treat your residents like clients. 03:51 Intro to our guest, Joey Coleman! 07:04 Customer service vs customer experience! 14:00 To check in with the tenant or not? 16:29 Reassuring tenants after move-in. 23:47 Phases to Never Lose a Customer Again! 41:10 How to handle disagreements with tenants? 50:58 Gifts and the $35,000 golf ball! 56:56 Advice to 20 year old Joey Coleman. 59:16 What is your competitive advantage? 59:42 One piece of advice for new investors. 60:16 What do you do for fun? 60:57 Good book, podcast, or self development activity that you would recommend? 62:44 Local Network Recommendation? 64:00 How can the listeners learn more about you and provide value to you? ----------------- Production House: Flint Stone Media Copyright of Straight Up Chicago Investor 2024.

Joey Coleman is the founder and Chief Experience Composer of Design Symphony – a customer and employee experience branding firm that assists corporations, non-profits, and small businesses in creating breathtaking interactions for the people they serve. He is also an award-winning speaker at both national and international conferences and is the author of the Wall Street Journal bestseller “Never Lose a Customer Again” and the recently released “Never Lose an Employee Again.” In this episode, we talked about employee retention & appreciation, customer experiences, engagement strategies…

In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the Chief Executive Officer of Custom Box Agency, Mark Stern.Mark Stern and his team at Custom Box Agency have mastered the art of enhancing the customer journey. They believe you can unlock a world of possibilities by genuinely understanding the path you ask your customers to take. From accelerating results to introducing new monetization strategies, the focus is optimizing every step of the experience.Mark shared an intriguing strategy involving a concept called "collection." By creating a series of boxes that customers receive over time, you can encourage continued engagement and create a sense of anticipation. This approach is inspired by the success of initiatives like the Spartan Race, where participants are motivated to complete a series of challenges to collect all parts of a medalMark mentioned his work with Joey Coleman, author of "Never Lose a Customer Again," highlighting the importance of clarity in the customer journey. By dissecting a client's offerings, Custom Box Agency ensures a clear and compelling pathway for customers, which has led to significant impacts for their clients, particularly in the print-on-demand space.Key Points from the Episode:Importance of understanding the customer journeyCustom Box Agency's approach to optimizing the customer journeyThe role of physical experiences in a digital ageThree core objectives for businesses: acquisition, delivery, and retentionComponents of a custom box experience: welcome note, getting started guide, dedicated journey map, and additional tools for successEliminating friction points in the customer journeyUsing custom boxes as activation and retention toolsAbout Mark Stern:Mark Stern is the entrepreneurial mind behind the Custom Box Agency, a pioneering experience design firm dedicated to transforming the customer journey through innovative direct mail solutions. Celebrated in Forbes as a transformative figure in the Next 1,000 Entrepreneurs, Stern's work is symbolic of a new American Dream. Mark's insights into employee retention were highlighted in Joey Coleman's Wall Street Journal Bestseller, Never Lose an Employee Again. Before his entrepreneurial journey, Stern excelled as a strategy consultant at Deloitte Consulting, the globe's premier consulting entity. An alumnus of Duke University, he holds an MBA. Beyond his professional achievements, Stern is a fitness enthusiast, a five-time Spartan Trifecta achiever, and a mentor at South-by-Southwest Start-up events. His passions extend to being a lifelong fan of tacos and BBQ. Stern makes his home in Austin, Texas, where he continues to innovate and inspire.About Custom Box Agency:Custom Box Agency stands out in marketing and customer engagement by masterfully integrating three key elements: Acquisition, Engagement, and Monetization. Unlike typical swag shops that focus solely on customer acquisition or jump directly to monetization, Custom Box Agency emphasizes the critical role of engagement in driving customer success. Their distinctive approach involves a thorough discovery and planning process, ensuring that each custom box not only delights recipients but also aligns with and advances the client's strategic objectives.Clients of Custom Box Agency have reported remarkable outcomes, including sales increases of over 200%, by leveraging the strategically designed tools included in each box. This success is attributed to the agency's ability to create an engaging and meaningful customer experience, providing valuable content and solutions that foster growth. By addressing and...

Whether you want to improve your business, your team, or your life, the answer is simple - building quality relationships matter. The 4 R's every employee needs to be aware of (that can also apply to your clients) The mutually beneficial impact of seeking out opportunities to celebrate others Adjusting how you view your identity to create more abundance in your life -- FREE GIFT - Get a free copy of the Wealthy Fit Pro's Guide to Getting Clients and Referrals (digital and audio. Sells for $22.99 on Amazon.) HOW - Rate / review this podcast, take a screenshot, and send it to obviouschoicepod@gmail.com -- Hosts: @itscoachgoodman @fitnessjonestraining @amberreynolds.me -- Join 72,000+ trailblazers, leaders, and coaches who fuel up with our low-stress, high-impact 5 REPS FRIDAY newsletter at www.5repsfriday.com. The Obvious Choice podcast is presented by QuickCoach - free, professional software for fitness and nutrition coaches that elevates the value of what you do. Join 35,000+ coaches and get your account today at www.quickcoach.fit.

Shownotes can be found at https://www.profitwithlaw.com/0422.Want to know how to keep your clients and employees loyal for the long haul, resulting in business growth that lasts?In this episode of Profit with Law, guest Joey Coleman, a former attorney turned customer retention expert, shares invaluable insights on client and employee retention. With his unique blend of legal and business expertise, Joey emphasizes the critical role of the first 100 days in shaping long-term client relationships. He highlights the significance of creating a positive client experience early on to ensure long-term retention and potential referrals. Joey's practical insights and evidence-based approach offer valuable guidance for law firm owners seeking to improve client retention and create exceptional customer experiences in the legal industry.If you're looking to enhance client and employee retention, Joey's expertise and actionable tips make this episode a must-listen for law firm owners striving for long-term business success.Chapters:[00:00] Introduction to Joey Coleman[08:00] Importance of First 100 Days[12:39] Addressing Buyer's Remorse[18:24] Solutions for Time Management[22:21] Delegate by Elevating Team Status[26:11] Effective Client Communication[32:11] The Power of Infographics in Client Communication[34:53] Employee Retention and Talent Development[40:10] Main Drivers of Employee Satisfaction[46:27] Incentivizing Process Improvement[54:59] Taking Action for Continuous GrowthResources mentioned:Take the Law Firm Growth Assessment and find out how you rate as a law firm owner! Check out our Profit with Law YouTube channel!Learn more about the Profit with Law Elite Coaching Program hereConnect with Joey Coleman: Website | Facebook | LinkedInNever Lose a Customer Again by Joey ColemanNever Lose an Employee Again by Joey ColemanJoey Coleman WebsiteJoin our Facebook Community: https://www.facebook.com/groups/lawfirmgrowthsummit/To request a show topic, recommend a guest or ask a question for the show, please send an email to info@dreambuilderfinancial.com.Connect with Moshe on:Facebook - https://www.facebook.com/moshe.amselLinkedIn - https://www.linkedin.com/in/mosheamsel/

Joey Coleman is one of the world's leading experts on customer and employee retention. He is an award-winning speaker at both national and international conferences – where he has competed against New York Times bestselling authors, business leaders, and internet sensations/celebrities. Joey is also the author of two Wall Street Journal bestsellers, Never Lose a Customer Again, and his latest book, Never Lose an Employee Again, which each share detailed strategies for building strong, lasting relationships with customers and employees alike. In his third appearance on the show, Joey joined host Robert Glazer on The Elevate Podcast to discuss proven tactics to build better partnerships with customers and employees. Learn more about your ad choices. Visit megaphone.fm/adchoices

“I don't get on the airplane—and definitely not the stage—unless all invoices are paid in full.” When my friend and fellow keynote speaker Joey Coleman said this to me over coffee, I started drilling him for details: Really?! How do you have the nerve to say that to a speaking client?! How do you avoid caving in to make sure their event doesn't fall apart if they haven't paid in time? What about clients who work for highly bureaucratic companies that insist on their “standard” net-120 terms? In this illuminating conversation, Joey shares his best practices for getting paid on time—every time by setting, stating, and upholding better boundaries (and contracts) with clients. More About Joey: As an award-winning speaker for over twenty years, Joey Coleman works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits.

Joey Coleman is a Professional Speaker and Author on All Things Employee and Customer Experience.In his return to the Legal Mastermind Podcast, Joey promotes his new book. "Never Lose An Employee Again, which is now available on all platforms.Connect with Joey on LinkedIn: https://www.linkedin.com/in/joeycoleman1/Find Joey's Book & More: joeycoleman.comOn This Episode, We Discuss…How to Keep Your EmployeesEight Phases of the Employee JourneyShifting Your Firm's MindsetCreating Remarkable Experiences for Your EmployeesBeing Part of the Solution

This week I'm excited to share my conversation with Joey Coleman. Joey is a renowned customer experience expert who has spent over 20 years in the field, helping organizations create remarkable customer and employee experiences. He is the author of the new book, Never Lose An Employee Again: The Simple Path to Remarkable Retention. In addition Joey is the Wall Street Journal bestselling author of Never Lose a Customer Again. An award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing experiences. His First 100 Days methodology helps fuel the successful employee and customer experiences he delivers clients around the world. In this episode, Joey and I dive deep into the crucial first 100 days of a new job, exploring the importance of making a positive first impression, aligning the employee journey with his eight crucial phases, and the impact of remote work on the onboarding process. We also explore how organizations can avoid information overload and excessive speed in the onboarding process, the interconnectedness of customer and employee experiences, and why it's crucial for organizations to prioritize both. In conclusion Joey shares some key strategies and techniques to create meaningful remote onboarding experiences, ensuring that new employees feel affirmed and connected even when they're not physically present in the office. This is a great episode for both employees and employers alike as it addresses many of the key friction points that arise within that dynamic and how to address them quickly and compassionately within your business or organization. Make sure to check out our sponsors to help support the show! Connect with Joey:  Website Book Linkedin Twitter Connect with Erik: Sign Up For Our Newsletter LinkedIn  Twitter  Facebook  Instagram  ________________________________________ Learn more about your ad choices. Visit megaphone.fm/adchoices