Podcasts about Keller Williams

She is a realtor. Seven years with Keller Williams in South Jersey. A woman who grew up watching her father buy investment properties in West Philadelphia. Someone who has seen both sides of the landlord and tenant relationship firsthand.And right now she is renting.LaTonya Sampson does not hide from that. She talks about it openly. And it makes what she says about homeownership even more powerful because she is not just selling the dream. She is living the process herself, and she knows exactly what it takes to get back on the other side.On this episode of Troy Talks Money LaTonya and Troy go deep on what most people get wrong about buying a home right now. She breaks down why the interest rate conversation is the wrong conversation to be having. She explains house hacking and why a duplex at the same price as a single-family home could cut your housing cost down to seven or eight hundred dollars a month. She talks about why other cultures have been doing multi-generational living for generations and why Black families are being forced back to something that was always the smarter move. She shares what the Real Buying Remax means for the industry. And she walks through how to turn a spare room, a garage apartment, or a group home into income without ever leaving your house.She also said something at the end of our conversation that I want every person listening to write down.Do not give up on the American dream. Buy some dirt. Even some dirt. It does not even have to have a house on it.This conversation is for first-time buyers, current homeowners, people who think the market is too expensive to get into, and anyone who has ever wondered whether homeownership still makes sense in 2025.Connect with LaTonya Sampson:Instagram and Facebook: Homes by LaTonyaTikTok: Realtors Need Love TooTroy Holt is a Certified Financial Education Instructor, Navy veteran, and debt elimination specialist. He helps families pay off their mortgage and all debt in five to seven years without refinancing. Visit TroyHolt.com to book a free consultation. No pressure. No pitch. Just a real conversation about where you are and where you want to be.

Think you know Keller Williams Spokane? Think again!

It is time to review the 52-3 win over Central Michigan after rewatching the game.Quarterback Darian Mensah continues to dazzle, the offensive line got an injection of talent with Ben Congdon getting inserted into the rotation, and defensive end Marquise Lightfoot brought violence to the defense.InsideTheU's David Lake and Gaby Urrutia touch on all these topics and more on the latest edition of Through The Smoke.Enjoy the show.(3:00) - Miami plays its freshman.(12:34) - Reviewing CMU Win: QB Darian Mensah dazzles.(23:06) - Reviewing CMU Win: Changes on the offensive line were encouraging.(30:36) - Reviewing CMU Win: RB Javian Mallory impressed in RB2 role.(33:22) - Reviewing CMU Win: Marquise Lightfoot is blossoming.(38:18) - Discussing the ACC race after one month of the seasonSupport Our Sponsors- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

How hard are your customers working just to do business with you?In this solo episode, Brittany introduces the ACHE framework, a simple way to spot unnecessary friction in your customer experience. Where are customers having to Ask, Chase, Hesitate, or Explain again? Each one is a clue that something could be easier, clearer, or better designed.And these friction points don't just create frustration for customers—they create more work for your team, too.In this episode, you'll learn:How to use the ACHE framework to uncover hidden frictionWhy repeated questions can signal an experience design problemHow proactive communication keeps customers from chasing you for answersWhy hesitation is one of the most invisible forms of customer frictionThe two questions leaders should ask their customer-facing teams during Customer Service WeekWhy the people closest to your customers are often closest to your biggest opportunitiesWhether you have a dedicated customer service team or you are the customer service team, Brittany's challenge is simple: find one ACHE in your customer experience and fix it.Because sometimes the best customer service is the service your customer never has to ask for.Catch up on the SUPER AMAZING Show here.--------------------------------About Brittany Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She's delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. Enjoying the show? Subscribe, leave a rating and review, and share this episode with someone who wants to create more superfans.Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

The No. 6 Miami Hurricanes cruised to a 52-3 victory over Central Michigan on Saturday night.InsideTheU's David Lake and Gaby Urrutia share their takeaways on the game in this instant reaction style podcast.Enjoy the show.Support Our Sponsors- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

Paul and Mark kick off the weekend with Who Dey Light.We're back at 50 West! Come hang with us on October 8 at the Wooster location. See the full schedule of our live shows at www.fiftywestbrew.com/state-of-the-bengalsWin $100 in online bonus in the BetMGM Sportsbook at the Banks Pigskin Pick 'Em contest!Buying or selling a home, or know someone who is? Check out Growl Pal Eric Sztanyo of Keller Williams at teamsztanyo.comThe 21st Cincy/NKY VisionWalk is September 27. To help Team Rdot raise as much as they can for the Foundation Fighting Blindness, visit https://give.fightingblindness.org/team/836896 Watch and subscribe on YouTube: https://www.youtube.com/@TheGrowlerPodcastThe Growler on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-growler/id1733476604The Growler on Spotify: https://open.spotify.com/show/70iJjqgPQrVzQ2pdOwVvDYLinks to all socials, podcast platforms, merchandise from Cincy Shirts and more: thegrowlerpodcast.comSee Mark's tour schedule at markchalifoux.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

One of the things I love most about what I do is sitting down with people who understand what it takes to build something of their own. People who know that success isn't handed to you — it's earned through hard work, sacrifice, and consistency. On this episode of Real with Omar, I sit down with Vanessa Villanueva, CEO of the Moravilla Team at Keller Williams, to talk about entrepreneurship, leadership, real estate, and the mindset it takes to build a business while continuing to grow as a person. We get into the challenges, the lessons, the relationships, and the drive behind building something bigger than yourself. Real conversations. Real people. Real lessons. This is Real with Omar. Let's get into it!

The Miami Hurricanes will return to Hard Rock Stadium this week and host Central Michigan as week four of the college football season is here.InsideTheU's David Lake and Gaby Urrutia discuss what to watch for in this week's game and open up the mailbag and answer questions surrounding the team.Enjoy the show.(2:05) - Miami is switching from Adidas to Nike(11:32) - Profiling Central Michigan (18:14) - What we want to see from Miami vs. CMU(27:41) - Opening up the mailbagSupport Our Sponsors- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

In the latest edition of Through The Smoke, InsideTheU's David Lake and Gaby Urrutia review the Wake Forest game and share their thoughts on the first quarter of the season.Miami has been bit hard by the injury bug as well and Lake and Urrutia share their takes on what this means moving forward.Enjoy the latest episode of Through the Smoke!Support Our Sponsors- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

Today we get to see what it actually looks like when a leader builds an entire organization around empathy and people - operationalizes it, measures it, and watches it drive real, bottom-line results. When Alex stepped into leadership of JLG Lawyers, she brought an operational mindset and a transformative question that became their cultural north star: what would the legal profession look like if it were built around people rather than billable hours? That question became the foundation of everything. They call it Justice with Humanity.Alex gets refreshingly practical about what it actually means to walk the talk. We dig into how JLG Lawyers has operationalized their people-first philosophy for both employees and clients. We talk about the fascinating tension of being both an employee law firm AND an employer, and how they hold themselves to the same standard they fight for in court. We get into their counter-cultural approach to AI, using it responsibly to grow the business without displacing people, and why understanding your workflows is the key to knowing where you actually need human judgment in the loop.If you have ever wondered what it looks like when empathy stops being a value on a wall and starts being a genuine competitive advantage, JLG Lawyers is your proof of concept.To access the episode transcript, go to www.TheEmpathyEdge.com and search by episode title.Listen in for…Leading with a moral center and ethical consciousness in an industry that rewards greed and conflict. Using AI ethically to augment, not replace, humans in your workflow and processes.Building systems for clarity between clients and your organization.Using mentorship to build up less experienced employees.Why empathy and critical thinking are the same ability and a key ingredient in leadership, no matter where you are in your organization. "My leaders absolutely challenge me. They push me. They tell me things like that, and it's because they care. They, and you, have the same values, and the same goals." — Alex Tieu Episode References: The Human Middle: a free guide with questions and guidance before conflict goes too far. Download The Human Middle for free at thehumanmiddle.aiAbout Alex Tieu, Founder & CEO, JLG Lawyers:Alex is CEO of JLG Lawyers, where she leads business strategy, operations, technology, and organizational development. She brings over two decades of leadership experience from real estate, technology, entrepreneurship, and venture capital, including senior roles at Keller Williams, Movoto, Propy, and Twenty Five Ventures.At JLG, Alex is known for building an organization that's both high-performing and deeply human, using technology and AI to support attorneys' judgment rather than replace it, and creating multiple paths to success for both attorneys and staff. JLG believes there is rarely only one path to success, and that strong organizations can maintain high standards while giving talented people room to excel in different ways. She calls this broader approach "The Human Middle": proof that accountability and opportunity, high standards and empathy, don't have to be trade-offs.Connect with Alex Tieu:JLG Lawyers: jlglawyers.com LinkedIn: linkedin.com/in/alexandra-tieu-62845b6 Instagram: instagram.com/jlglawyers From Our Sponsor:Get$500 off with code EDGE500 at checkout: retreat.therisingmastermind.comConnect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceAre You Overpaying for Employee Benefits Without Knowing It? Take the free 10-minute benefits audit at https://findbetterbenefits.org/ Join Maria at The Rising Executive Women's Retreat, Nov. 4-7. Use code "Edge500" to get $500.00 off! Slots are going fast. https://retreat.therisingmastermind.com/

In this episode, Brittany shares personal stories to explain the invisible “trust deficit” that prospects and customers bring into relationships and five lessons for overcoming it.01:46 Stage Style Anxiety03:49 Stylist Sticker Shock04:29 Mean DM Wake Up Call05:27 Finding Glamhive Match06:29 Trust Deficit Explained08:03 Make The First Yes Smaller09:18 Make The Invisible Visible10:37 Ask About Baggage11:22 Teach, Don't Tell13:51 Rewrite Expectations14:59 Five Takeaways Recap16:27 Transformation --------------------------------About Brittany Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She's delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. Enjoying the show? Subscribe, leave a rating and review, and share this episode with someone who wants to create more superfans.Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

In this episode, Linda McKissack shares insights on choosing the right real estate company, emphasizing the importance of training, leadership, culture, and value over market share and cost. She discusses the evolving landscape of real estate brokerages and offers guidance for agents starting or re-evaluating their careers. Here are a few of the items Linda and Pres touch on: Changing landscape of real estate brokerages The importance of training and education Leadership and culture in real estate companies Wealth-building models for agents The role of collaboration and mentorship Market share versus value in choosing a brokerage The significance of company values and culture Strategies for agent growth and leverage RESOURCES:5 Steps to a Successful Recruiting Call: https://kw.profitsharesites.com/5callsMarket Center Leaders: Your New Agent Recruiting Is Broken Until You Do This: https://kw.mcsitespro.com/growthGet The Profit Share Advantage: https://amzn.to/3RzwPHpLET'S CONNECT:Subscribe on YouTube: https://www.youtube.com/c/KWProfitShareMastery/?sub_confirmation=1Profit Share Masterclass: https://profitsharemastery.comProfit Share Sites: https://profitsharesites.comMarket Center Sites: https://mcsitespro.com

The Miami Hurricanes started fast and then had to hang on for dear life against a hard charging Wake Forest team on Friday night in a 33-20 win on the road.InsideTheU's David Lake and Gaby Urrutia share their thoughts on the game in this instant reaction style podcast.What went well? What needs to improve? How did the injuries that occurred impact the game?Lake and Urrutia touch on all these topics and more.Enjoy the show.Support Our Sponsors- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

Paul and Mark kick off the weekend as the Bengals prepare to head to Houston.We're back at 50 West! Come hang with us on October 8 at the Deerfield location. See the full schedule of our live shows at www.fiftywestbrew.com/state-of-the-bengalsWin $100 in online bonus in the BetMGM Sportsbook at the Banks Pigskin Pick 'Em contest!Support a great cause at the Sharefax Credit Union Charity Golf Tournament on September 28. Learn more at www.sharefax.org/2026-golf-outing/Buying or selling a home, or know someone who is? Check out Growl Pal Eric Sztanyo of Keller Williams at teamsztanyo.comWatch and subscribe on YouTube: https://www.youtube.com/@TheGrowlerPodcastThe Growler on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-growler/id1733476604The Growler on Spotify: https://open.spotify.com/show/70iJjqgPQrVzQ2pdOwVvDYLinks to all socials, podcast platforms, merchandise from Cincy Shirts and more: thegrowlerpodcast.comSee Mark's tour schedule at markchalifoux.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

InsideTheU's David Lake and Gaby Urrutia recap the dominant win over Florida A&M and preview the upcoming Friday night contest against Wake Forest.What did we learn about the Hurricanes after rewatching the game against FAMU? What should Miami fans expect going into the game against Wake Forest?Lake and Urrutia discuss all these topics and talk some recruiting nuggets in this latest edition of Through The Smoke.Enjoy the show.(2:40) - FAMU review(10:06) - What to make of the linebacker rotation(15:14) - The Latest on Miami's pursuit of 5-star DE DJ Jacobs(17:03) - Other positions Miami is looking to add in recruiting (22:28) - Wake Forest statistical profile(27:46) - Wake Forest personnel on offense and defense (42:12) - Talking points to watch for vs. Wake Forest(53:49) - Match-ups we like and match-ups worth monitoring (59:53) - Predicting the game Support Our Sponsors- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

What does it take to build a brand people don't just buy from—but genuinely want to be part of?In this episode, Brittany sits down with Jesse McKinney, co-founder and CEO of Red Aspen, to talk about the mission, culture, and community behind the fast-growing beauty brand. Jesse and her co-founders, Jeannie Reese and Amanda Moore, started Red Aspen in 2017 with a mission to inspire women to stand up, stand out, and stand together—before they even knew what product they would sell.They explore Red Aspen's journey from launching with just a handful of false lashes to building a nine-figure beauty brand with thousands of passionate brand ambassadors. Jesse shares what it took to navigate explosive growth, challenge conventions in the direct-selling industry, and scale the company without losing the playfulness and personality that made people fall in love with it in the first place.They also dig into why showing up consistently is one of the simplest ways to build loyalty, why progress matters more than perfection, and how Red Aspen intentionally brings its core values to life across everything from packaging and language to events and technology.You'll learn:Why Red Aspen started with a mission before it had a productWhat Jesse's “200% committed” rule can teach entrepreneurs and leadersHow Red Aspen turned its brand ambassadors into passionate superfansWhy “playful” is one of Red Aspen's core values—and how the company brings it to lifeWhat explosive growth taught Jesse about scaling a company and its cultureWhy Jesse believes people show up for you when you show up for themHow progress over perfection can create a culture of trust and authenticityWhy challenging industry conventions has helped Red Aspen continue to innovateWhat technology and AI can amplify—but never replace—when it comes to human connectionLearn more about Red Aspen here--------------------------------About Brittany Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She's delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. Enjoying the show? Subscribe, leave a rating and review, and share this episode with someone who wants to create more superfans.Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

The Miami Hurricanes cruised to a 77-7 victory over FCS opponent FAMU.InsideTheU's David Lake and Gaby Urrutia share their thoughts on the game in this Instant Reaction podcast.Enjoy the show. Support Our Sponsors- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

Ever notice how the version of you that quits would have it so much easier than the version that keeps showing up? Yeah, we've all felt that pull. This week on the Happy Hustle Podcast, we're getting honest about what it actually takes to stick with something when most people around you are bailing.In this episode of The Happy Hustle Podcast, I hike and pod during the Montana Mastermind with my buddy Chris Ball out on one of our hiking pods (we even got interrupted by actual moose mid conversation, more on that in a bit). Chris is the founder of Chris Ball Properties, a real estate team he built with Keller Williams out of Knoxville, Tennessee. He's been grinding in real estate for eight years now, and if you know that industry, that's no small feat. Most agents don't even make it past year three. Chris has been part of the Happy Hustle tribe for about a year and a half, and he brings a kind of light and energy that's contagious the second he walks into a room.This episode matters because Chris doesn't just talk about success, he talks about the grind underneath it. The burnout. The loneliness. The mornings where quitting sounds like a pretty reasonable option. Then he tells you exactly what got him through it, and that's the part worth your time.Never quit, period. That's the mentality Chris credits for surviving eight brutal years in an industry where about eighty percent of people fail out early. He's been burned out, lost his mojo, found it again, and kept moving anyway. He calls it falling forward and learning as you go, and honestly, that's about as real as advice gets.You don't have to carry it alone. A lot of entrepreneurs get stuck in their own head, working in a silo until the loneliness wears them down. Chris avoided that trap by building a small team around him and staying plugged into a mentor the whole way through. Add a supportive wife and a group of brothers who hold him accountable, and he's never felt like he was doing this by himself.Win the morning, win the day. Chris breaks his mornings into three twenty minute blocks, exercise, meditation or prayer, and learning. He wasn't always into what he calls the woo woo stuff, but meditation ended up being the thing that grounded him spiritually too.The market has room for everybody right now. Chris broke down where things stand for buyers and sellers. Buyers finally have some breathing room to negotiate instead of feeling pressured into a decision. Sellers are still walking away with strong numbers, and there's more inventory to choose from. It's rare to hear someone call the current market a win for both sides, but that's exactly how he sees it.Do less, better. That's the phrase Chris left us with, and it might be the simplest piece of wisdom in the whole episode. Instead of chasing everything at once, get intentional about fewer things and actually follow through. Go experience what you want to experience. Don't let fear make the call for you.We also got into what Chris is most grateful for these days, his faith, his family, and the relationships that keep him grounded, along with a very unfiltered rapid fire round that had all of us cracking up. If you're building something right now and it feels heavier than you expected, this one's for you.Go listen to the full conversation with Chris Ball at https://happyhustle.com/podcast and get ready to laugh, get inspired, and maybe rethink how you're starting your mornings. Keep on happy hustlin'.Connect with Chrishttps://www.facebook.com/ChrisBallProperties/https://www.instagram.com/chris.ball.sells.homeshttps://www.youtube.com/@chrisballpropertieshttps://www.linkedin.com/in/chris-ball-properties/https://x.com/ChrisBall125615?s=20 Check out Chris Ball Properties on X. #7 Knoxville Team by sides 2025 RealTrends Verified with $125M+ sold & 140+ 5 Star Reviews. East TN Luxury, STR, Expireds & FSBO Homes https://t.co/nXbTR6N8J2https://www.tiktok.com/@chris.ball.propertiesFind Chris on this website: https://soldbycbp.com/Connect with Cary!https://www.instagram.com/caryjack/https://www.facebook.com/SirCaryJackhttps://www.linkedin.com/in/cary-jack-kendzior/https://twitter.com/thehappyhustlehttps://www.tiktok.com/@caryjackhttps://www.youtube.com/channel/UCFDNsD59tLxv2JfEuSsNMOQ/featuredGet a copy of his new book, https://www.thehappyhustle.com/bookSign up for The Journey: 10 Days To Become a Happy Hustler Online Course @ https://thehappyhustle.com/thejourney/Apply to the Montana Mastermind Epic Camping Adventure @ https://thehappyhustle.com/mastermind/“It's time to Happy Hustle, a blissfully balanced life you love, full of passion, purpose, and positive impact!”Episode Sponsors:KilnYour environment shapes your energy and your results. That's why we're proud to partner with Kiln, a premium workspace experience designed to help you work smarter, connect with amazing people, and elevate your lifestyle. From co-working and private offices to meeting rooms and event spaces, Kiln (https://kiln.com/) has everything you need to thrive. Mention "Happy Hustle" for a special hookup!===================================================================If you're feeling stressed, not sleeping great, or your energy's been kinda meh lately—let me put you on to something that's been a total game-changer for me: Magnesium Breakthrough by BiOptimizers.This ain't your average magnesium—it's got all 7 essential forms that your body needs to chill out, sleep deeper, and feel more balanced. I take it every night and legit notice the difference the next day. No more waking up groggy or tossing and turning all nightIf you're ready to sleep like a baby, calm your nervous system, and optimize your recovery, go grab yours now at https://www.bioptimizers.com/happy and use code HAPPY10 for 10% OFF.My Green MattressIf you've been waking up with back pain, feeling stiff, or just not getting that deep, quality sleep. This might be what you're missing: My Green Mattress.It's made with clean, non-toxic, and eco-friendly materials, so you're not just sleeping better, you're sleeping healthier too. The comfort and support are on another level, and you can really feel the difference night after night.If you're ready to invest in better sleep and better recovery, check it out at https://thehappyhustle.com/mygreenmattressOzlo SleepIf you've been struggling to fall asleep, stay asleep, or just wake up feeling actually rested, let me put you on to something that's been a total game-changer: Ozlo Sleep.These aren't your typical sleep buds. They're designed to block out noise and help your brain fully relax, so you can drift off faster and stay in deep, uninterrupted sleep. Perfect if you're a light sleeper or just want that next-level rest.If you're ready to upgrade your sleep and wake up feeling recharged, check out https://ozlosleep.com and save $80 OFF using code HAPPY.

George Wright III interviews Blake Erickson, co-author of The Science of Scaling and partner at Scaling.com, about his path from door-to-door team building, and a $10M revenue business, followed by a plateau that pushed him to pursue a bigger mission. Erickson explains how he partnered with Dr. Benjamin Hardy to co-author a book and launching Scaling.com. He distinguishes growth (e.g., 10–24% annually) from scaling (doubling or 10X in three years), arguing scaling requires doing different—often less—through focus, leverage, and “who brings the how.” He stresses that exponential, time-bound goals simplify strategy, cites a popcorn company jumping from 200 to 26,000 stores via one partnership, and emphasizes founder psychology, humility, pruning, and weekly alignment reviews. He shares Scaling.com's lessons from a $12M plateau, previews the book Power Law Strategy (Jan 26), and offers a free audiobook at https://scaling.com/audiobook-ce00:00 Exponential Scaling Mindset02:29 Mission to Sales Path05:44 Building Teams and Leaders07:12 Goals Shape the Present10:03 Comfort Plateau Wake Up12:59 Partnering With Ben Hardy16:59 Million Dollar Commitment18:34 All In on Future Self20:46 Growth vs Scale Defined23:02 Building for Scale Leverage25:00 Big Goals Simplify Strategy26:08 Exponential Goals Matter27:18 Popcorn Company 10X Path32:02 Rebuilding Model And Team38:31 Scalingcom Plateau Lessons43:10 Data Driven Scaling Science46:01 Where To Start Scaling48:51 Power Law Strategy VisionThanks for listening, and Please Share this Episode with someone. It would really help us to grow our show and share these valuable tips and strategies with others. Have a great day.George Wright III“It's Never Too Late to Start Living the Life You Were Meant to Live”FREE Daily Mastermind Resources:CONNECT with George & Access Tons of ResourcesGet access to Proven Strategies and Time-Test Principles for Success. Plus, download and access tons of FREE resources and online events by joining our Exclusive Community of Entrepreneurs, Business Owners, and High Achievers like YOU.Join FREE at DailyMastermind.comFollow me on social media Facebook | Instagram | Linkedin | TikTok | YoutubeGrow Your Authority and Personal Brand with a FREE Interview in a Top Global Magazine HERE.About BlakeBlake has built and operated several businesses and spent four years helping scale a door-to-door sales organization into an eight-figure company. He has recruited, trained, and led more than 1,200 people, with much of his experience centered on leadership, recruiting, and building high-performance teams. After reaching a point where his businesses required little day-to-day involvement, Blake found himself becoming comfortable and complacent while spreading his attention across real estate, media, podcasting, and several other ventures. He ultimately realized that maintaining what he had already built was no longer fulfilling, and he felt called to play a bigger game. That led him to sell his companies and real estate portfolio, step away from his podcast, and go all-in on Scaling.com, growing the company to $10 million in ARR in its first eight months. Today, he and his team advise more than 500 companies ranging from $500,000 businesses to $10 billion enterprises. Blake is a TEDx alumnus, and a professional speaker who has presented to organizations including Vistage, Entrepreneurs' Organization, YPO, Keller Williams, and Direct Selling University. He's also been a guest on podcasts such as Everything The Don't Tell You, Building the Good Life, The CO1 Show, Let's Get Real with Stephen Jones, and many more.LinksWebsite: http://Scaling.comGet the Audiobook at https://scaling.com/audiobook-ceInstagram: https://www.instagram.com/theblakeerickson/LinkedIn: https://www.linkedin.com/in/blake-erickson-756b54168/

Join the #1 real estate community for agents and investors: https://www.skool.com/offmarketmethod/about?ref=791b3644f63045c9a6d3d8634e57c1f1Want to SCALE your real estate business to $100k/month? Go here: https://easybuttonrealestate.com/leads?utm_source=YouTube%20%28Funnel%29&utm_medium=organic&utm_campaign=Social&utm_content=Direct&utm_term=PerpetualSummary:This week Tucker and I get into something that's been on my mind after a string of conversations with agents at our last event and a franchisee I talked to recently: most people in this business genuinely don't take it seriously, and it has nothing to do with saturation or competition. We break down what actually separates the agents and investors who build real businesses from the ones who bounce from one "too good to be true" opportunity to the next, including a story from my early days at Keller Williams that changed how I looked at consistency forever.We also get into the biz op culture flooding real estate right now, why headline deals almost never tell the full story, and a stat on entrepreneurs that honestly stopped us both mid-conversation. Plus a parking ticket story that ended up being one of the better lessons on stress and business I've picked up in a while. If you've ever wondered why some agents make it and most don't, this one's for you.Connect with Cole Ruud-JohnsonInstagram: https://www.instagram.com/coleruudjohnsonTwitter: https://twitter.com/coleruudjohnsonLinkedIn: https://www.linkedin.com/in/coleruudjohnsonTikTok: https://www.tiktok.com/@coleruudjohnson

Hidden homeownership costs can catch you by surprise if you're not prepared. This week on the 900th episode of Real Estate Today, we look at common homeownership expenses that buyers should prepare for. Melissa Bailey, sales team lead at Real Broker in Phoenix, AZ., and Shane Brady, agent at Keller Williams in Boston, MA. discuss the true impact of rising insurance costs, how home inspections can flag potential maintenance issues, and the future expenses to look out for when buying a home.

InsideTheU's David Lake and Gaby Urrutia have rewatched the Stanford game and they are here to talk about it. Who are the players that performed well? What have we changed our mind on after rewatching the game? What is fair to expect of these Hurricanes now?Lake and Urrutia discuss it all and provide predictions for the FAMU game. Enjoy the show. - Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

How do you evolve a 40-year-old brand without losing what made people love it in the first place?In this episode, Brittany sits down with Jeff Hetsel, President and Chief Operating Officer of Cicis Pizza, to talk about the people, principles, and decisions driving the iconic brand forward. Jeff has spent 34 years with Cicis, working his way through nearly every level of the organization and developing a perspective that spans both the corporate office and the restaurant floor.They explore how Cicis has remained true to its core identity while continuing to evolve, from expanding its game rooms and launching a loyalty program to embracing technology as a way to eliminate friction and help employees better serve guests.They also dig into what value really means beyond price, why Jeff sees franchising as an opportunity to change lives at scale, and how Cicis continues to invest in the people who bring the brand to life every day.Whether you're leading a legacy brand, managing a growing team, or thinking about how to evolve your customer experience, this conversation is a reminder that growth and innovation work best when you stay close to the people you serve.You'll learn:Why Jeff believes “the answers are all outside of this building”How staying close to frontline employees can make you a better leaderHow Cicis Pizza thinks about value beyond priceWhy evolving a legacy brand doesn't mean abandoning what made it successfulHow Cicis uses technology to eliminate friction—not replace peopleWhy Jeff sees franchising as a way to change lives at scaleHow Cicis is using loyalty to build stronger relationships with its guestsWhy the people closest to your customers can uncover opportunities you'll never find in a boardroomWhy great people remain the foundation of a great customer experience--------------------------------About Brittany Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She's delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. Enjoying the show? Subscribe, leave a rating and review, and share this episode with someone who wants to create more superfans.Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

The Miami Hurricanes cruised to a nice victory to open the 2026 season, handling Stanford 45-6 on Friday night.Miami performed like one of the best teams in the country in week one and now the challenge is to keep building during the course of the year.InsideTheU's David Lake and Gaby Urrutia share their thoughts in this instant reaction podcast to the win.Enjoy the show.Support Our Sponsors- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

The 2026 college football season is FINALLY here for the Miami Hurricanes.And InsideTheU's David Lake and Gaby Urrutia are here to preview the upcoming season and the first game against Stanford.Lake and Urrutia go in-depth on what they expect for this 2026 team.Can this Miami team go win a National Championship? Lake and Urrutia discuss the big question going into 2026.Enjoy the show.Support Our Sponsors- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

It's hard to think of another person who belonged to so many people quite like Dolly Parton.In this special episode of Creating Superfans, Brittany reflects on Dolly's extraordinary life and legacy, sharing personal stories from the times she was lucky enough to work with her and exploring why generations of people felt such a deep, personal connection to her.Using the SUPER Model from Creating Superfans as a lens, Brittany breaks down some of the qualities that made Dolly truly one of a kind: her unwavering authenticity, her remarkable empathy, her ability to make every person feel seen and special, her commitment to exceeding expectations, and the consistency with which she showed up for her fans and her craft.More than a celebration of an unparalleled career, this episode is a look at what happens when someone uses their platform to make other people feel like they matter. Dolly didn't just build a fanbase—she created a sense of belonging that crossed generations, communities, and cultures.It's a tribute to an icon, a humanitarian, and a masterclass in what it means to leave people—and the world—better than you found them.If you're interested in Brittany's leadership training video, “What Would Dolly Do?, make sure you're subscribed to her newsletter.Make a donation to the Imagination Library--------------------------------About Brittany Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She's delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. Enjoying the show? Subscribe, leave a rating and review, and share this episode with someone who wants to create more superfans.Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

This episode features Ken Wimberly, a rugged entrepreneur, devoted family man, and former Navy serviceman. Drawing from his comprehensive background in commercial real estate and his experience as a Keller Williams franchisee, Ken discusses his entrepreneurial journey, including past business ventures and failures. He deep-dives into his latest venture, Laundry LUV, a company dedicated to disrupting the traditional laundromat industry by creating clean, safe, and family-centric spaces that focus on community impact and childhood literacy. Chapters03:34 – Introducing Ken Wimberly and His Family04:30 – Early Entrepreneurial Journey and First Business Failure06:58 – Transition to Commercial Real Estate and Keller Williams08:35 – Lessons from App Development Failure09:12 – The Origins of Laundry LUV10:50 – Becoming the "Chick-fil-A of Laundromats" and Childhood Literacy13:51 – Franchise Experience and Meeting Co-Founder Skyler17:04 – Laundromat Industry Statistics and Business Economics21:16 – Staffing Models and Customer Service22:02 – Five Lines of Revenue in the Laundromat Business24:36 – Equipment Maintenance and Operations25:56 – Financing and Technology in Modern Laundromats27:59 – Current Locations and Growth Capital Strategy31:48 – Leadership Training and Company Execution Roles33:00 – Guest Contact Information and Event UpdatesConnect with Ken:https://www.laundryluv.com/ https://kenwimberly.com/ Learn More About Accountable Equity:  Visit Us: http://www.accountableequity.com/   Access eBook: https://accountableequity.com/case-study/#registerTurn your unique talent into capital and achieve the life you were destined to live. Join our community!We believe that Capital is more than just Cash. In fact, Human Capital always comes first before the accumulation of Financial Capital. We explore the best, most efficient, high-integrity ways of raising capital (Human & Financial). We want our listeners to use their personal human capital to empower the growth of their financial capital. Together we are stronger.LinkedinFacebookInstagramApple PodcastSpotify

Paul and Mark take listener questions and wrap up Bengals' training camp with the final preseason game on deck. Paul gives a recap of Ja'Marr Chase Day. They break down their favorite Bengals' stories of the week, including the national media's reaction to Joe Burrow's urgency comments and Marvin Lewis' take on Bengals' ownership. They answer your questions on potential extensions, Jonah Williams, Pro Bowl replacements, and Ja'Marr Chase's HOF chances.We're back at 50 West! Our first live show of the season is September 10 at the Deerfield location. See the full schedule at www.fiftywestbrew.com/state-of-the-bengalsWin up to $5,000 in bonus bets for free at BetMGM Sportsbook at The Banks. Paul will be there for the first half of Friday's game. Go say hi and get started in Survive the Season.Buying or selling a home? Reach out to Growl Pal Eric Sztanyo of Keller Williams at www.teamsztanyo.com or info@teamsztanyo.comSharefax Credit Union has 9 branches across Cincinnati with locations in Batavia, Blue Ash, Eastgate, Evendale, Lebanon, Liberty Township, Mason, Milford & Western Hills. Learn more at www.sharefax.org or call 513-753-2440.02:00 Theme song, Ja'Marr Chase Day recap & Intro10:48 Favorite Bengals' stories of the week22:10 Return of Sztanyo & optimism32:01 Sharefax Credit Union poll question results34:03 Your questions55:09 Ambush Light57:28 Growl Pal Spotlight1:02:20 Hometown meth raccoon?1:05:14 Go see Mark!1:07:44 Dad lifeWatch and subscribe on YouTube: https://www.youtube.com/@TheGrowlerPodcastThe Growler on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-growler/id1733476604The Growler on Spotify: https://open.spotify.com/show/70iJjqgPQrVzQ2pdOwVvDYLinks to all socials, podcast platforms, merchandise from Cincy Shirts and more: thegrowlerpodcast.comSee Mark's tour schedule at markchalifoux.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The phrase, "It's a nice place to visit, but I wouldn't want to live there," sums up some people's feelings about the “downtown” of a city.According to a national study, city leaders' efforts to bring people back downtown have a long way to go.The most recent nationwide City Pulse survey found that nearly 75% of city residents say their central business districts offer a great experience but fewer than half visit weekly.This statistic applies to Columbus as well. Columbus is the fastest growing city in the Midwest, but the survey found that the city lacks an identity.On this hour of All Sides, we're talking about what it takes to turn around some of those views.How are leaders working to promote Columbus and what is the city's identity?Guests:Sheryl Schulze, managing director, Gensler ColumbusBrian Ross, president & CEO, Experience ColumbusBrian Kemp, real estate agent, Keller Williams

The phrase, "It's a nice place to visit, but I wouldn't want to live there," sums up some people's feelings about the “downtown” of a city.According to a national study, city leaders' efforts to bring people back downtown have a long way to go.The most recent nationwide City Pulse survey found that nearly 75% of city residents say their central business districts offer a great experience but fewer than half visit weekly.This statistic applies to Columbus as well. Columbus is the fastest growing city in the Midwest, but the survey found that the city lacks an identity.On this hour of All Sides, we're talking about what it takes to turn around some of those views.How are leaders working to promote Columbus and what is the city's identity?Guests:Sheryl Schulze, managing director, Gensler ColumbusBrian Ross, president & CEO, Experience ColumbusBrian Kemp, real estate agent, Keller Williams

Luxury isn't about spending more. It's about noticing more.In this episode, Brittany sits down with Neen James, leadership strategist, keynote speaker, and author of Exceptional Experiences, to rethink what “luxury” really means—and why any business, at any price point, can make customers feel seen, heard, and valued.Neen shares why she believes luxury is about moments, not money, and how the smallest details can often create the biggest impact. She walks us through her Experience Elevation Model and its five luxury levers, designed to help brands capture attention, create connection, and ultimately turn customers into advocates.They also explore the importance of systemized thoughtfulness: creating repeatable systems that empower every team member to deliver an elevated experience, rather than leaving those moments to chance.Whether you're running a five-person business or leading a team of 50,000, this conversation is a reminder that you don't need a luxury budget to create an experience that feels luxurious. You just need to pay attention to the moments that matter.You'll learn:Why luxury is a mindset, not a price pointHow to make customers feel seen, heard, and valuedLow cost, high impact examples from hotels, real estate professionals, and moreHow to systemize thoughtfulness across an organizationNeen's five-part Experience Elevation ModelWhy consistency matters across every customer touchpointThe power of turning ordinary interactions into “champagne moments”How exceptional experiences turn customers into advocates—and superfansListen to the conversation with Joey Coleman. Learn more about Neen James on her website.Buy her book “Exceptional Experiences” on Amazon.--------------------------------About Brittany Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She's delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. Enjoying the show? Subscribe, leave a rating and review, and share this episode with someone who wants to create more superfans.Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

Fall camp is wrapping up for the Miami Hurricanes and it is now time to start preparing for the week one opponent, Stanford.In this episode of Through The Smoke, InsideTheU's David Lake recaps where things stand at each position group and what is expected going into the regular season.Enjoy the show.Support Our Sponsors- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

If you've felt the buzz around AI in the last few years, you're not alone. Today we break down the journey of AI and what it means for the recruiting landscape. Linda emphasizes how generative AI can drastically improve recruiting efficiency. For example, she recalls a scenario where she utilized ChatGPT to help a recruiter navigate a complex situation. The insights generated were so effective that they led to immediate positive changes in the recruiter's strategy. As we look ahead, Linda shares insights from her team's experiments with agentic AI, specifically an AI assistant named RAIA. RAIA is designed to streamline lead follow-ups and convert inquiries into appointments: Efficiency Boost: RAIA has shown promising results in converting leads by encouraging them to book an appointment with a leader at the brokerage, demonstrating the potential for AI to transform recruiting practices. Task Delegation: The idea of having specialized AI agents handling specific tasks is becoming reality, allowing recruiters to focus on more strategic activities. AI is undeniably changing the landscape of real estate recruiting. As Linda puts it, “AI will continue to do amazing things to help all of us be able to do what we love to do better.” This evolution presents exciting opportunities for recruiters to enhance their practices and ultimately improve the experiences of those they serve. As we embrace these advancements, remember that AI's capability is only limited by our creativity in utilizing it. RESOURCES:5 Steps to a Successful Recruiting Call: https://kw.profitsharesites.com/5callsMarket Center Leaders: Your New Agent Recruiting Is Broken Until You Do This: https://kw.mcsitespro.com/growthGet The Profit Share Advantage: https://amzn.to/3RzwPHpLET'S CONNECT:Subscribe on YouTube: https://www.youtube.com/c/KWProfitShareMastery/?sub_confirmation=1Profit Share Masterclass: https://profitsharemastery.comProfit Share Sites: https://profitsharesites.comMarket Center Sites: https://mcsitespro.com

What if your customers are telling you exactly how to improve your business... and you've never heard a word of it?In this episode of Creating Superfans, Brittany sits down with Kevin Farley, Chief Customer Officer at InStore AI, a company that helps convenience store retailers understand what customers and employees are really saying during in-store conversations. By using AI to analyze millions of real-world interactions at the point of sale, InStore AI uncovers insights that help retailers improve customer experience, coach employees, and make smarter business decisions.Together, they explore why the most valuable customer feedback often isn't found in surveys, how AI can reveal hidden opportunities inside everyday conversations, and why the future of customer experience isn't about removing human interaction—it's about making it more meaningful.You'll learn:Why neutral customer interactions are more dangerous than many leaders realizeHow AI is uncovering customer insights that traditional surveys never couldWhy employee friction is often the hidden cause of customer frictionHow leading retailers are using conversation data to coach—not police—their frontline teamsWhy the best customer experience strategies still depend on human connectionHow retailers can identify unmet customer needs before they show up in sales reportsWhy listening at the point of purchase can transform merchandising, operations, and employee engagementKevin's prediction for how AI will reshape retail over the next five yearsLearn more about InStore AI here.--------------------------------About Brittany Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She's delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. Enjoying the show? Subscribe, leave a rating and review, and share this episode with someone who wants to create more superfans.Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

In the latest episode of Through The Smoke, InsideTheU's David Lake provides plenty of thoughts in this instant reaction podcast.Lake talks the scrimmage, the latest with Jordan Lyle, and other team thoughts coming out of camp.Enjoy the show.Support Our Sponsors- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

What if the reason your customer experience strategy isn't working... is simply because nobody can remember it?The best processes in the world don't matter if your team can't recall them when a customer is standing right in front of them.In this episode, I'm diving into one of my favorite (and most overlooked) tools for creating consistent customer experiences: mnemonic devices. From "righty tighty, lefty loosey" to Starbucks' LATTE service recovery model, I'll share why simple frameworks stick—and how the world's best brands use them to help employees make better decisions under pressure.Then I'll walk you through my own five-step STICK framework so you can create memorable, actionable systems tailored to your business. Whether you're training new employees, improving service recovery, or looking for a way to make your customer experience more consistent, this episode will help you build processes your team will actually remember—and use.In this episode, you'll learn:Why most customer experience frameworks fail (even when they're good)How mnemonic devices make training more memorable and repeatableReal examples from brands like Starbucks, Apple, Marriott, and McDonald'sMy five-step STICK framework for creating your own memorable customer experience systemsHow to turn complicated processes into simple habits your team can execute with confidenceBecause if it doesn't stick... it doesn't scale.--------------------------------About Brittany Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She's delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. Enjoying the show? Subscribe, leave a rating and review, and share this episode with someone who wants to create more superfans.Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

In this mailbag edition of Through The Smoke, InsideTheU's David Lake and Gaby Urrutia answer questions after the first week of fall camp.Who are the players emerging? What are the strengths of the team? What is the offensive line looking like?Lake and Urrutia dive into plenty of topics after the first week of camp.Enjoy the show.SUPPORT OUR SPONSORS- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

The Miami Hurricanes football program wrapped up day three of fall camp on Friday.InsideTheU's David Lake and Gaby Urrutia share their thoughts from the day in this instant reaction style podcast.Enjoy the show.SUPPORT OUR SPONSORS- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

The Miami Hurricanes football program has wrapped up day two of fall camp.InsideTheU's David Lake and Gaby Urrutia recap the events of Wednesday's practice in this quick hitter instant reaction style podcast.Enjoy the show.SUPPORT OUR SPONSORS- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

The Industry Relations Podcast is now available on your favorite podcast player! Overview Rob and Greg recap their time at Inman San Diego — the first Inman keynote without Brad Inman on stage, new CEO Tom Bohn's mixed reception, and Greg's fan encounter with his own book. From there they dig into a bigger debate: what's the actual purpose of real estate conferences, whether panels count as "education," and how MLS Reset and other events are trying to carve out a clearer mission. Key Takeaways Greg's second edition of "The Art of the CMA" is out; he's doing speaking engagements and bulk book buys tied to gigs This was the first Inman keynote Brad Inman didn't give himself, following the company sale New CEO Tom Bond's keynote got mixed reviews from attendees Inman has shifted toward more agent/broker-centric content and away from organized real estate coverage Complaint of the episode: Inman San Diego had no real central lobby bar Rob argues most real estate conferences (outside NAR events) lack a clear purpose or mission NAR Midyear and Annual are "working conferences" with real votes and lobbying, unlike most others Brand conferences (like Keller Williams' family reunion) succeed because their purpose is obvious T3 Summit, Gathering of Eagles, and RISMedia events each target a specific tier of attendee for marketing/networking purposes MLS Reset traces its roots back to the Clarity Conference and the MLS executive workshop model Rob and Greg disagree on whether panel discussions are ever educational Greg pushes back, arguing conferences can also be valuable as a source of inspiration and storytelling Rob's pitch for an ideal conference: two content sessions total, everything else built around networking and an open bar   Connect with Rob and Greg Rob's Website  Greg's Website    Watch us on YouTube   Our Sponsors: Cotality  Notorious VIP The Giant Steps Job Board    Production and Editing Services by Sunbound Studios  

The first practice of the 2026 season is in the books.InsideTheU's David Lake and Gaby Urrutia recap what they saw and discuss their takeaways on some roster news of players who are either unavailable due to injury or no longer with the team.Enjoy this quick hitter recap following the practice.SUPPORT OUR SPONSORS- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

What does it take to create an experience that makes kids beg to come back—and turns parents into superfans?In this episode of Creating Superfans, I sit down with Ed Kim, Vice President of Education & Training at Code Ninjas, a brand my family knows well. As a self-proclaimed Code Ninjas superfan, I ask Ed how the company has built an experience that inspires such passionate loyalty from kids and parents alike. Together, we discuss the challenges of delivering a consistent experience across a global franchise network, the role curiosity plays in learning, and how Code Ninjas is preparing students to thrive in a rapidly changing technological world.You'll learn:Why experience design is just as important in education as it is in businessHow Code Ninjas creates a space where kids feel ownership, independence, and belongingThe role curiosity plays in developing lifelong learnersWhy adaptability may be the most important skill kids need for the futureHow parents can think about AI, technology, and online safety without fearWhat today's kids can teach us about customer experience and innovationHow Code Ninjas inspires students to become creators, not just consumers, of technologyEd's vision for the future and the impact he hopes today's students will have on the worldLearn more about Code Ninjas here.--------------------------------About Brittany Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She's delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. Enjoying the show? Subscribe, leave a rating and review, and share this episode with someone who wants to create more superfans.Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

College football is here!The 2026 college football season will get underway for the 2026 Miami Hurricanes on Tuesday morning with the first practice of fall camp and on Monday, the majority of the UM coaches and players met with the media.InsideTheU's David Lake and Gaby Urrutia recap the media day event and provide nuggets and observations on what they learned going into the first practice.Enjoy the show.SUPPORT OUR SPONSORS- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

The 2026 Miami Hurricanes football season is right around the corner.UM will hold their annual media day on Monday and fall camp will start the next day on Tuesday. It is time for this 2026 team to write its story. In this mailbag edition of Through The Smoke, InsideTheU's David Lake touches on plenty of topics, including his thoughts on what the offense could look like this season, what the starting offensive line could look like, who are some of the key players to know on defense, and more. Enjoy the show!SUPPORT OUR SPONSORS- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

In this solo episode of Creating Superfans, Brittany challenges you to see the world through a different lens.A confusing website? Yep, that's experience.A parking lot that's too dark? That's experience.A dressing room with only one hook? Believe it or not... yep, that's experience.Customer experience isn't just what happens when someone talks to customer service. It's every interaction that shapes how people feel about doing business with you—before, during, and long after the sale.Through dozens of rapid-fire examples (some obvious, some surprising, and some you've probably never thought about), Brittany reveals how tiny moments of friction quietly influence trust, loyalty, and referrals. You'll walk away looking at your business with fresh eyes—and spotting opportunities to create superfans that may have been hiding in plain sight all along.You'll learn:Why customer experience belongs to every department—not just customer serviceHow tiny moments of friction can quietly cost you customersSimple ways to improve your experience before, during, and after the saleWhy "neutral" interactions are often your greatest opportunityHow obsessing over the little things leads to unforgettable customer experiencesThe next time you notice a broken link, a confusing sign, or an employee who goes above and beyond, you'll probably find yourself saying...Yep, that's experience!--------------------------------About Brittany Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She's delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. Enjoying the show? Subscribe, leave a rating and review, and share this episode with someone who wants to create more superfans.Subscribe to Brittany's biweekly newsletterFollow Brittany on LinkedIn and InstagramGrab a copy of Creating Superfans on Amazon

What does it take to go almost 20 years in real estate without a single broke month? In this episode, Erin sits down with Dan Rochon — real estate veteran, founder of the Consistent and Predictable Income (CPI) Community, host of the No Broke Months podcast, and author of the new book Teach to Sell: Why Top Performers Never Sell — And What They Do Instead. Dan's story starts on his bathroom floor in 2005, the morning he got sober after nearly two decades of struggle. Two years later, a friend's question — "You ever think about real estate sales?" — set him on a path from waiting tables in D.C. to buying the Keller Williams brokerage he worked for, and to a track record most agents only dream of: no broke months since 2008. The best part? Dan insists there's no magic to it. He walks us through the exact framework: waking up every morning "unemployed," spending 1–3 hours a day finding business no matter how busy you get, the 11 activities that actually make you money, and his Teach to Sell method — guiding clients through predictable problems before they happen so you become trusted, wanted, and referred instead of chasing and convincing. If you're tired of the feast-or-famine rollercoaster, this conversation is your way off. Listen in as Erin and Dan discuss: Dan's rock-bottom morning in 2005, getting sober, and discovering real estate as his path to entrepreneurship Why he leaned into the 2008 crash — and how "there's always a reason to look at the suck" The 5 daily activities in your business, the 5 on your business, plus the one habit Dan never skips: visiting his money every morning How to break the feast-or-famine cycle: 1–3 hours a day, 5 days a week, no matter what The four pillars of a business owner — belief, finding business, leverage, and leadership What Teach to Sell really means: consulting clients through predictable problems before they happen (including the home inspection story every agent needs to hear) Why "the circumstances change, the technology changes, but the fundamentals never do" Where to grab Teach to Sell and unlock the four-pillar bonus course (formerly a $10,000 program) About Dan Rochon is on a mission to help 1,000,000 people sell without selling by teaching them how to think through Teach to Sell. Founder of the Consistent and Predictable Income (CPI) Community and host of the No Broke Months for Salespeople podcast, Dan is a master of human behavior, influence, and the psychology of success, and a certified practitioner of Humanistic Neurolinguistic Psychology and Neuro-Linguistic Programming (NLP). Dan doesn't just teach theory — he lives it. Since 2008, he has maintained a flawless track record of No Broke Months in real estate sales, averaging ten sales a month, all while building and selling a Keller Williams brokerage he led as operating partner for a decade. He is the author of Teach to Sell: Why Top Performers Never Sell — And What They Do Instead and Real Estate Evolution: The Ten-Step Guide to CPI. A TEDx and keynote speaker, his expertise has been featured on The Nightly News with Brian Williams, The Today Show, CNBC, and The Washington Post. How to Connect With Dan Rochon Website: https://www.TeachtoSellBook.com LinkedIn: https://www.linkedin.com/in/danrochon Instagram: https://www.instagram.com/danrochonx/ Podcast: No Broke Months for Salespeople — https://nobrokemonthspodcast.simplecast.com/ Recommended Resources Teach to Sell: Why Top Performers Never Sell — And What They Do Instead by Dan Rochon (released June 23, 2026) — get the book plus the free four-pillar companion course (a former $10,000 program) at https://www.TeachtoSellBook.com Happiness & Fulfillment Assessment: https://pursuingfreedom.com/happiness Pursuing Freedom Collective: https://pursuingfreedom.com/collective Get a copy of Pursuing Freedom on Amazon: https://amzn.to/46o7m7z Subscribe to the Pursuing Freedom podcast on Apple Podcasts (https://podcasts.apple.com/us/podcast/pursuing-freedom/id1385086390) or Spotify (https://open.spotify.com/show/59YFf0QJ64o35Wc53JGcbi) for weekly inspiration and strategies.

JoAnna and Clint In-Studio: 1st Time Home Buyers-VA Loans-Do Mortgage Professionals Melt in the Rain-MORE! Realtor - Lori Montieth with Keller Williams and Mortgage Professional -JoAnna Otero with Union Home Mortgage join forces to talk real estate and home buying! The in's-and-out's, the do's-and-don'ts, and the ups-and-downs! With over 40 years combined experience they bring it all to the table in a fun, casual, and informative way! To contact Lori: https://www.findchattanoogarealestate.com/ To contact JoAnna: https://www.uhm.com/jotero/ ===== THANK YOU TO OUR SPONSORS: (Welcome to our NEW sponsor) Signal Investigations: https://www.signalpi.com/ Nutrition World: https://nutritionw.com/ Vascular Institute of Chattanooga: https://www.vascularinstituteofchattanooga.com/ The Barn Nursery: https://www.barnnursery.com/ Optimize U Chattanooga: https://optimizeunow.com/chattanooga/ Guardian Investment Advisors: https://giaplantoday.com/ Alchemy Medspa and Wellness Center: http://www.alchemychattanooga.com/ Our House Studio: https://ourhousestudiosinc.com/ Team Montieth Real Estate - Lori Montieth: https://www.findchattanoogarealestate.com/ Ballinger and Associates - Risk Management: https://ballingerandassociates.com/ AirSpace Acoustics: https://www.airspaceacoustics.com/ BWELL4EVER: Labs and IV Therapies: https://www.bwell4ever.org/ ALL THINGS JEFF STYLES: www.thejeffstyles.com PART OF THE NOOGA PODCAST NETWORK: www.noogapodcasts.com Please consider leaving us a review on Apple and giving us a share to your friends! This podcast is powered by ZenCast.fm

Football is right around the corner. The ACC Kickoff media days event was held this week and InsideTheU's David Lake was on hand to cover the event. After plenty of 1-on-1 time with Mario Cristobal, QB Darian Mensah, RB Mark Fletcher, and LB Mo Toure, we have plenty of news to touch on and observations on this 2026 Miami Hurricanes football team. How is the team staying hungry this offseason after coming up just short in the National Championship game last season? How has quarterback Darian Mensah settled in with the team? What should we expect from Mark Fletcher and Mo Toure this year?Lake breaks it all down here and at the end of the episode he answers questions from the InsideTheU message board community and provides his preseason All-ACC picks. Enjoy the show. Support our sponsors...- Join Canes Connection today at CanesConnection.com!- If you have been injured in a slip and fall, boating accident, trucking accident, Uber/Lyft accident, or car accident, Nick Mucerino is the personal injury attorney you should contact at 561-960-9870 or visit the website FLInjury.Law.- If you're thinking about buying, selling, or investing in South Florida, you should know Aaron Paskow with Keller Williams. Grab a FREE Home Value Report or quick market update. Call or text 305-497-5773 or visit apaskow.kw.com.

Paul and Mark throw together one of the last true offseason shows before camp begins. -Intro-Back from Yellowstone-Show preview-Bengals fan survey analysis-Buying or selling? Join Team Sztanyo at Keller-Williams: info@teamsztanyo.com-Prolific Athletic commenter Nate S. joins the show-Taking Growl Pal questions-Ambush Light: All Hair vs All-Bald Team-Power rankings: Vacation modes of transport-Go see Mark in Lexington this weekend! www.markchalifoux.com-Dad LifeWatch and subscribe on YouTube: https://www.youtube.com/@TheGrowlerPodcastThe Growler on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-growler/id1733476604The Growler on Spotify: https://open.spotify.com/show/70iJjqgPQrVzQ2pdOwVvDYLinks to all socials, podcast platforms, merchandise from Cincy Shirts and more: thegrowlerpodcast.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.