Podcast appearances and mentions of mark brody

In this excerpt from Coffee Talk with Brohawk, Denese Waiters joins host Mark Brody to talk about the findings from our inaugural U.S. Cross-Industry Customer Service Experience Study. She takes a look at how customers evaluate their experience with brands across industries and provides recommendations for improvements that can be made to exceed customer expectations.

In this excerpt from Coffee Talk with Brohawk, Denese Waiters joins host Mark Brody to talk about the findings from our inaugural U.S. Cross-Industry Customer Service Experience Study. She takes a look at how customers evaluate their experience with brands across industries and provides recommendations for improvements that can be made to exceed customer expectations.

You can train your agents on your knowledge base, your process, and your entire system, but how do you train them to actually handle a call? Do you just send them into the queue with your fingers crossed? Heck no! We're joined with the Brohawk himself, Mark Brody as we explore why simulated customer interactions can help sharpen those ever-important soft skills agents need. [3:11 - 4:28] The number one reason why call simulations matter is because the mock calls that you do in training are just not good enough. We need to be able to simulate what the environment is going to be like when we don't have training wheels on.  [9:52 - 11:38] One of the biggest shortcomings of mock calls is the inability to build empathy. The mock calls are very focused on how calls can be managed from a green path, but call simulations focus on coming to the right resolution for that customer.  [15:24 - 17:39] The importance of having an agent at the point of resolution so that the customer can have confidence in your brand's ability to resolve the customer's conflict is much more impactful than what any AI can accomplish.  [21:00 - 22:56] Knowledge makes all the difference in a contact center. Your agent's knowledge is only as good and accurate as their knowledge base is. So companies need to focus on knowledge alignment to develop the most experienced agents.  As always, thanks for tuning in! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.

Lt. Gen. (Ret.) Jerry Boykin, FRC's Executive Vice President, comments on the chaos at the southern border as well as the arrest of an SPLC attorney for domestic terrorism. Tim Griffin, Arkansas Attorney General, shares his successful effort to prevent Walgreens from distributing abortion pills in his state and reacts to California Governor Gavin Newsom's threat for his state to boycott Walgreens for their decision. Mark Brody, State Rep. for the 55th District of North Carolina, discusses grassroots efforts in his state to censure Sen. Thom Tillis for his vote to approve the (Dis)Respect for Marriage Act. Peter Mcilvenna, co-founder of Hearts of Oak, reacts to the news that another UK pro-life advocate has been arrested for praying outside an abortion center. --- Support this podcast: https://anchor.fm/loving-liberty/support

On today's program: Lt. Gen. (Ret.) Jerry Boykin, FRC's Executive Vice President, comments on the chaos at the southern border as well as the arrest of an SPLC attorney for domestic terrorism. Tim Griffin, Arkansas Attorney General, shares his

Nichole shares a conversation she had with Mark Brody of Coffee Talk with BroHawk.  They talk about how to recognize if organizations care about creating female leaders in the workplace. How to become an ally to other women in the workplace by encouraging them to speak up in meetings or holding space for them.  Connect with Nichole on LinkedIn: https://www.linkedin.com/in/nichole-harrop/ Book 30-minutes for no strings attached free career help: https://calendly.com/nicholeharrop/future-leaders-program-individual-introduction Learn more about the Future Leaders Program: www.hellogrowvio.com Connect with Mark Brody on LinkedIn: https://www.linkedin.com/in/mark-brody-410b003/  

Join Bruce Belfiore as he interviews industry veteran Mark Brody about getting your center "unstuck" by supporting your front line agents - - and making them stars. Providing the right technology, training and leadership, combined with dedication to data-driven decision making will smooth the path to better performance. You will take away insights into CX, AX, VOC from an expert in contact center transformation."   - - or something like that   Guest: Mark Brody Mark Brody has worked for and with several industry leaders during his 32-year Contact Center career. His consultancy, Brohawk Solutions, LLC, was born out of Mark's passion to help organizations become more effective and efficient through understanding how their people, processes, and technology impact the employee experience and ultimately the customer experience. In Mark's spare time, he currently leads The Austin Contact Center Alliance and works with The United Way of Greater Austin's Community Impact Council. Mark is a graduate of The University of Kansas and currently resides in Round Rock, TX with his wife, daughter, and two dogs. He is a relatively new hacker in the world of golf and is an avid Jayhawk Basketball and New England sports fan.

@subSTATIONLA [ http://substation.one ] PRESENTS Holly's House with Resident DJs @dj-holly-adams + @thmp3r + guests every Saturday! Saturdays 6 PM (LA) Saturdays 9 PM (NYC) Sundays 2 AM (London) Sundays 11 AM (Sydney) Jesse Brooks https://soundcloud.com/djjessebrooks Mark Brody https://soundcloud.com/gfm4u Dimension 23 https://soundcloud.com/thebullet Doubl3 Gg https://soundcloud.com/doubl3_gg FOLLOW ThMp3r (subSTATION.one) https://facebook.com/jannaslewis https://instagram.com/thumptoit @thmp3r FOLLOW Holly Adams (subSTATION.one) https://facebook.com/djhollyadams https://instagram.com/djhollyadams/ @dj-holly-adams

Join my discussion with Mark Brody, a long-time contact center consultant, to hear how contact centers had to quickly re-align their strategy to move all agents remotely.

Join my guest Mark Brody as we discuss how companies made changes as a result of moving contact centers remotely.

Join my discussion with Mark Brody, a long-time contact center consultant, to hear how contact centers had to quickly re-align their strategy to move all agents remotely.

Join my guest Mark Brody as we discuss how companies made changes as a result of moving contact centers remotely.

Mark Brody was very focused on his team and wanting them to excel. Unfortunately, he realized it was because he wanted to have the recognition for himself and that he was failing to consider the larger ecosystem. In becoming a better leader, he made the mind shift to focus on everybody in the contact center being successful.

Mark Brody of Brohawk Solutions speaks to about how companies should flip the hiring process upside down. Mark has over 25 years of experience working in contact centers and provides some great examples of how companies can align their core values and customer experiences to who they hire.

Mark Brody of Brohawk Solutions speaks to about how companies should flip the hiring process upside down. Mark has over 25 years of experience working in contact centers and provides some great examples of how companies can align their core values and customer experiences to who they hire.

Burning Man Festival 2018 Podcast Special @ Sea Fairy Show 43 With Sinnestrieb starting with ambient followed by straightforward techno. Burning Man 2018 isn’t a usual festival. Almost everything that happens and experienced in the temporary. Black Rock City is co-created by the active citizens. The festival takes place from 25. Aug. 2018 – 3. Sep. 2018 in the middle of nowhere in the Black Rock Desert of northern Nevada, in the United States. The Participants of the metropolis join their forces to create music, art and communal effort for the community. As long as you have not been there you it is difficult understand what it is about. It's a place for creative and open minded People which come together to create something fascinating and stunning each year. You must bring everything you need to survice in the desert: a place to sleep, water and food. The Bruning Man community creates a unique and distinctive culture - it is a way of life. ■ Burning Man 2018 ■ Black Rock Desert, Nevada, United States ■Line Up■ Jamie Jones, The Martinez Brothers, Joseph Capriati, Diplo, Carl Cox, DJ Tennis, Nastia, Leon, Skrillex, Waff, Flume, Noize Suppressor, Infected Mushroom, Seven Lions, Tokimonsta, Wizard, DJ BRIAN, ZHU, Blond:ish, Jennifer Cardini, Monolink, Hernan Cattaneo, Lauren Lane, DJ Richard, Aphrodite, Nico Stojan, Acid Pauli, Desert Dwellers, Eelke Kleijn, Behrouz, Miyagi, Indigo, Unders, Orion, Britta Arnold, Gabriel & Dresden, Morgan Page, Chaim, Pixie, Randy, Serge Devant, The Orb, Govinda, DJ Gregory, Elijah, Guy Mantzur, Seth Schwarz, Beats Antique, Random Rab, Kettenkarussell, Maverick, Treavor Moontribe, Bodhi, Man Power, Molina, Ivan Smagghe, Nick Warren, John B, KMLN, Öona Dahl, Tara Brooks, Tim Green, Holger Hecler, Marques Wyatt, New Order, Husky, Bloody Mary, Cylon, SkiiTour, Goopsteppa, Crussen, SOOHAN, Lucent, Marten Hørger, Tim Sweeney, Bambi, Dela Moontribe, DJ Shany, Andreilien, Amine K, Ev, Igor Marijuan, Meta, Trent Cantrelle, Cid, DeKai, Goldcap, Maxi Storrs, Bogtrotter, Dj Prime, Sam Shure, Reebs, Cormac, Keith Mackenzie, Kora, Powel, Wes Smith, Sub:Conscious, Kamp!, Ricoshëi, Cellojoe, Isaiah Martin, Ollie Mundy, Sacha Robotti, Anton Tumas, CHAKRA, DJ Assassin, KELLAM, Luca Bacchetti, Vanjee, GoodSex, SugarBeats, Alex Ferrer, Brett Rubin, Fleetmac Wood, Greg Eversoul, Kozmo, Syd Gris, Anthony Motto, ASCENSION, Zach Walker, Liquid Giraffe, Travisty, david hôhme, DJ Cookie, illexxandra, Dauw & Schemering, DJ DoT Diggler, DJ Nark, Lachlan, Mark Brody, Haute, Billy Casazza, Subduktion, Adam Husa, Kreature, Succubass, Igor Blaska, Mister Blaqk, Dubvirus, Filipa Lazary, DR. FRESCH, WENZDAY, Dimibo, Kryoman, LiquorBox, Dj Icon, Dulce Vita, Jessica Stanell, Vitamindevo, Tek Freaks, Gavin Stephenson, DEIAN, GrymeTyme, Kompozart, Dee Montero, Yummy, Dusty Rhino, Mystr Hatchet, Subsqwad, Ray Zuniga, UltraSloth, Chrysocolla, Pat Bedeau, FDVM, Alice Iguchi, Iman Rizky, Mandrake, Oz Sozen, Mightykat, James Houdini, Marcus Aurelius, Alexis Tucci, Duck Pond, Wolkenkatze, Nicolaas Black, Tantrut, John Monoky, Chris Mindel, Judy Darling, Keith Mckenzie, Lucas Med, Ashley Ames, Billy Seal, Dancetronauts, Filthy Mitch, Vinkalmann, Randy Seidman, Eclectic Electric, Memos, Boom Human, Hooman, Deep Filip, Five Three O, Gibsun, Jordan James, Beat Kitty, Kate Stein, Kris Berle, Orijins, TnoE, Dax Lee, Tycho, Cptn Jay, Art Department, Benjamin Alexander, Seb Wildblood, Francesca Lombardo, Jan Blomqvist, WhoMadeWho, Gorje Hewek, Izhevski, Lee Burridge, Lost Desert, Oliver Koletzki, DJ Three, Thugfucker, Powell, Tipper ■ Links ■ Homepage: www.burningman.com/ Event: burningman.org/event/ Instagram: https://www.instagram.com/burningman/?hl=de Facebook: www.facebook.com/BurningMan Twitter: https://twitter.com/burningman?lang=de Credits (Artwork for picture): https://www.instagram.com/p/Bmef6GInpeA/?hl=de&taken-by=auminyc

This week's show follows Senate debate over changing the North Carolina constitution to cap the top income tax rate at 5.5%. The House debates changing Food Stamp program rules to require lottery winners' names be compared to social services databases. Large and small hospitals debate, in front of lawmakers, over regulations that place controls on hospital construction and equipment purchases

Mark Brody, M.D., is a researcher on dementia treatment. He discusses the theories of dementia, outlines some of the research efforts that are promising or those that have failed, and gives a understandable but detailed overview of the topic.