Podcasts about customer service experience

TJ Hoisington provides customer service training. In a world with diminishing customer service skills, "Maximizing the Customer Service Experience" is the training that attracts raving reviews! Customer service is a vital skill to differentiate yourself from the competition. If you are a leader, what customer service skills and strategies are you providing to your team members? #customerservice #customerservicetraining #training Thank you for listening to this podcast! It's my passion to inspire and empower people to succeed. I hope you found value in this podcast episode. Please remember to like and share comments! • Spotify: https://open.spotify.com/show/0tmlkOaDpoL8EUYqzYAkZm?si=APHHuwvxRN6tydatGKN_aA • Watch on Rumble: https://rumble.com/user/tjhoisington • If there is a subject that you would like me to speak or train on, DM me: Instagram @tjhoisington https://www.instagram.com/tjhoisington/ • Subscribe to My Channel Here: https://www.youtube.com/greatnesswithin • Make sure to stay tuned for TJ Hoisington's latest BLOG post! https://www.greatnesswithin.com/blog

Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/ See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/

“Courage is not simply one of the virtues, but the form of every virtue at the testing point.” - C.S. LewisCEO of G. Fedale Roofing and Siding Adam Fedale is our guest on the show today to give our listeners a little insight into his story and the success of his family's business.  Adam talks with Jay about how he went from a big corporate sales job to working his way up the ladder in his family's company, how honesty and integrity are the linchpins of the company's success, and how being in touch with what's going on day-to-day with all of the team members and being sensitive to their issues makes for a much more harmonious working environment.  Remember to go with your gut, trust your team, and always try to have balance.  That's the Adam Fedale way and it seems to be working out pretty well for him.

In this episode of Talk Time with MaxContact, Dave Clowes, Contact Centre Manager at NHS Shared Business Services, joins Sean McIver to explore the topic of team engagement. They share innovative strategies for motivating contact centre agents, performance management techniques, and the need to balance engagement metrics with employee morale.

In this episode of Talk Time with MaxContact, Neville Doughty, Partnership Director at Contact Centre Panel, joins Sean McIver to explore how situational CX elevates customer service, the importance of pairing the right business with the right outsourced partner to deliver effective customer experiences, and how to find the perfect balance between human touch and AI.

Chris dives into his recent nightmare involving a payment issue with AT&T customer service. That begs the question... what's your worst customer service experience?Support the show: http://www.wbap.com/chris-krok/See omnystudio.com/listener for privacy information.

Chris Rainsforth, Director of The Forum, joins Sean McIver to reveal the significance of fostering, supporting, and empowering contact centre professionals, professionalising the industry, and using technology to enhance customer service. They also cover the future of the industry and the role AI plays in growing super agents.

In this episode of Talk Time with MaxContact, Adam Altoft, Customer Experience Director for Europe at Rentokil Initial, joins Sean McIver to unveil the challenges of leading large teams in the public sector, why you should treat KPIs as points of curiosity, combining customer analytics, feedback, and personal belief for positive change, and how to enhance customer experience with thoughtful AI implementation.

Today, Shannon delves into the essential strategies for creating an outstanding customer service experience. She emphasizes the importance of balancing processes and efficiencies with the personal touch and customization that customers appreciate. By sharing practical tips and examples, she challenges the notion that exceptional customer service is unattainable without sacrificing scalability. Throughout the episode, she explores the concept of quick wins, the significance of listening and anticipating customer needs, and the value of doing what's not scalable until it becomes necessary. Shannon's insights provide a refreshing perspective on providing exceptional customer service while also setting the stage for future growth. So, get ready to gain valuable knowledge on revolutionizing your customer service experience without compromising efficiency.   What you'll hear in this episode: 04:29 Deliver quick wins to impress and build momentum. 06:52 Anticipate problems and create convenient solutions. 12:13 Founder must engage with customers for success. 13:51 Staff wows customers by personalizing their experience. 17:30 Prioritize exceptional customer experience, avoid scope creep.   If you like this episode, check out: Reviving Business Boredom Unlocking the Secrets of My SOPs What Qualifies as a Deduction   Want to learn more so you can earn more? Tax Deduction Guide: https://www.keepwhatyouearn.com/tax-deduction-guide Visit keepwhatyouearn.com to dive deeper on our episodes Visit keepwhatyouearncfo.com to work with Shannon and her team Watch this episode and more here: https://www.youtube.com/channel/UCMlIuZsrllp1Uc_MlhriLvQ Connect with Shannon on IG: https://www.instagram.com/shannonkweinstein/   The information contained in this podcast is intended for educational purposes only and is not individual tax advice. Please consult a qualified professional before implementing anything you learn.  

Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/   Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com)   Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/   See Thousands of Case Studies Today HERE:  www.thrivetimeshow.com/does-it-work/  

In this episode of Talk Time with MaxContact, Leonie Williams, Co-founder and Director of Customer Service Solutions Group, joins Sean McIver to discuss the importance of customer service culture and the impact it has on employee and customer experiences. They explore the evolution of customer services in the digital age, the impact of AI on customer service excellence, and the key to lasting cultural transformation in business.

It's a special AI-focused episode of Talk Time! We take another look at some of the interesting perspectives and future predictions from industry experts we've been lucky to have on the show, including Adrian Swinscoe, James Revell, Chris Rainsforth and Marianne Rutz. We also share new insights from our experienced leadership team at MaxContact including CEO Ben Booth and VP of Engineering Matthew Yates.

In this episode of Talk Time with MaxContact, Keith Gait, Chief Executive of the Customer Experience Foundation, joins Sean McIver to shed light on the differences between customer experience and service in contact centres, how to preserve and protect customer experience during financial or systemic turbulence, what makes a truly successful CX, and how to design a winning CX strategy.

In this episode of Talk Time with MaxContact, Clayton Drotsky, Director and Founder of Growth Crew, joins Sean McIver to unveil his inspiring transition from contact centre agent to influential leader, the difference between management and leadership, and the significance of building meaning into the work environment.

Tim Farrell, the Business Transformation Manager at Direct Line, joins Sean McIver to discuss the limitations and benefits of using chatbots for an enhanced digital customer experience.

This year has undeniably been dominated by the rise of AI, bringing both positive and negative outcomes. We host Alex Mead, Global Customer Service Experience Director of Alvarez & Marsal (alexmead@sky.com), to discuss this crucial topic and its implications for experiences.    Mead envisions that AI will significantly reduce customer effort in their experiences. He anticipates a future where customers can simply ask, "Where's my order from two days ago?" and that's all it takes for AI to swiftly provide the desired information.   In this scenario, Mead highlights two crucial aspects. First, AI will grasp natural language interfaces, a concept that has been evolving for at least the past three years. This means we can communicate with AI as if we're conversing with a human, whether through speech or text. Second, AI will promptly authenticate the speaker and retrieve the requested information, cross-referencing it against various data points and platforms in under a second.   Some of you might be thinking, "Don't we already do this with devices like Alexa?" You certainly do, and it works seamlessly.    However, Mead emphasizes that the significance lies in the widespread adoption of this capability. While organizations like Amazon have already implemented it, the prediction is that many more organizations will follow suit in the coming years.   Furthermore, Mead envisions AI going beyond information retrieval. AI will also discern or intuit whether the provided information places the customer on a path of contentment or dissatisfaction.    In this episode, we hear what Mead thinks about AI and the pathways for its utility in experiences in the short and long term. We also talk about what all this functionality of the AI of tomorrow means to you in managing your experiences today.   Here are some other key moments in the discussion:   04:11 Mead kicks off the discussion about AI with his predictions for the short term, meaning the next one to five years, and it might surprise you to hear how easy it will be for customers. 11:51 We discuss examples of how future AI-enabled CXs will have more proactivity than they do today. 16:38  We learn about the Customer Service Experience and why it is essential to understand what it is and when it occurs for today's organizations. 21:44  Mead explains how to implement an AI strategy for the organization that is cohesive and drives the goals of your entire company rather than one siloed department.   31:57  We all share the key takeaways we have from the discussion and how organizations should use this information today.    Did you know we have a YouTube Channel too? Check it out here. About Colin Shaw LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy'. The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years.    Colin is a renown keynote speaker and undertakes consultancy work and educational workshops to help organizations improve their Customer Experience.    Click here to learn more about Professor Ryan Hamilton of Emory University.  How can we help? Click here to learn more about Beyond Philosophy's Suite of Services. Please tell us how we are doing! Complete this short survey.

This year has undeniably been dominated by the rise of AI, bringing both positive and negative outcomes. We host Alex Mead, Global Customer Service Experience Director of Alvarez & Marsal (alexmead@sky.com), to discuss this crucial topic and its implications for experiences.    Mead envisions that AI will significantly reduce customer effort in their experiences. He anticipates a future where customers can simply ask, "Where's my order from two days ago?" and that's all it takes for AI to swiftly provide the desired information.   In this scenario, Mead highlights two crucial aspects. First, AI will grasp natural language interfaces, a concept that has been evolving for at least the past three years. This means we can communicate with AI as if we're conversing with a human, whether through speech or text. Second, AI will promptly authenticate the speaker and retrieve the requested information, cross-referencing it against various data points and platforms in under a second.   Some of you might be thinking, "Don't we already do this with devices like Alexa?" You certainly do, and it works seamlessly.    However, Mead emphasizes that the significance lies in the widespread adoption of this capability. While organizations like Amazon have already implemented it, the prediction is that many more organizations will follow suit in the coming years.   Furthermore, Mead envisions AI going beyond information retrieval. AI will also discern or intuit whether the provided information places the customer on a path of contentment or dissatisfaction.    In this episode, we hear what Mead thinks about AI and the pathways for its utility in experiences in the short and long term. We also talk about what all this functionality of the AI of tomorrow means to you in managing your experiences today.   Here are some other key moments in the discussion:   04:11 Mead kicks off the discussion about AI with his predictions for the short term, meaning the next one to five years, and it might surprise you to hear how easy it will be for customers. 11:51 We discuss examples of how future AI-enabled CXs will have more proactivity than they do today. 16:38  We learn about the Customer Service Experience and why it is essential to understand what it is and when it occurs for today's organizations. 21:44  Mead explains how to implement an AI strategy for the organization that is cohesive and drives the goals of your entire company rather than one siloed department.   31:57  We all share the key takeaways we have from the discussion and how organizations should use this information today.    Did you know we have a YouTube Channel too? Check it out here. About Colin Shaw LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has over 294,000 followers and 78,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy'. The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years.    Colin is a renown keynote speaker and undertakes consultancy work and educational workshops to help organizations improve their Customer Experience.    Click here to learn more about Professor Ryan Hamilton of Emory University.  How can we help? Click here to learn more about Beyond Philosophy's Suite of Services. Please tell us how we are doing! Complete this short survey.

In this excerpt from Coffee Talk with Brohawk, Denese Waiters joins host Mark Brody to talk about the findings from our inaugural U.S. Cross-Industry Customer Service Experience Study. She takes a look at how customers evaluate their experience with brands across industries and provides recommendations for improvements that can be made to exceed customer expectations.

In this excerpt from Coffee Talk with Brohawk, Denese Waiters joins host Mark Brody to talk about the findings from our inaugural U.S. Cross-Industry Customer Service Experience Study. She takes a look at how customers evaluate their experience with brands across industries and provides recommendations for improvements that can be made to exceed customer expectations.

Author Michael Barnett joins Renny to talk about the ultimate customer experiences and why now is a great time to step up the game. Every week you can catch us live on both the Detailing Success Facebook page and Renny Doyle YouTube Channel at 8am pacific, 11am eastern. You can also listen to recordings everywhere you like to get your podcasts or at www.DetailingSuccess.com. Apple Podcasts Spotify Google Podcasts iHeartRADIO YouTube If you like our podcast, please show your support by... sharing our posts, liking our posts, tagging a friend, leaving a nice comment, commenting with an emoji, posting a cool pic, giving us a shout out, and most importantly... leave us a review! If you've got questions or comments, send them to Chris, Renny's Hitman at Chris@DetailingSuccess.com.

Worst Customer Service ExperienceSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Eddie tried to treat himself to a coffee this weekend and got the rudest barista on the entire planet. He tells us all about it on today's P1 Podcast.

THE TRUE VALUE OF GOOD CUSTOMER SERVICE - REAL LIFE EXAMPLES OF GOOD and BAD CUSTOMER SERVICE In this episode I discuss a disastrous experience with a man who sells a particular product online. He became irate when I wrote to let him know that I had never been able to actually use what I purchased. His response was to attack me. My response was to inform him that I was an online influencer and I would share the horrible Customer Service experience with the whole world. In this podcast I also discuss another AI Company that provided excellent customer service, which probably will result in a lifetime customer for them. The reason I made this podcast was to 1. Expose that horrible Customer Service Experience 2. Point out the value of GOOD CUSTOMER SERVICE. Blessings, Adrienne (Capricorntigress) ⁠⁠Mandela Effect Chronicles⁠⁠ ⁠⁠Get A Reading with Me⁠⁠ ⁠⁠astrologyalookinside.com⁠⁠ ⁠⁠perceptiveguidance.com⁠⁠ ⁠⁠adrienneobeyhq.com⁠⁠ ⁠⁠getmearealcareer.com⁠⁠ ⁠⁠danceandslimdown.com⁠⁠ ⁠⁠monetizeinfluence.com⁠⁠ ⁠⁠gregarious1.com⁠ --- Send in a voice message: https://podcasters.spotify.com/pod/show/adrienne-obey/message Support this podcast: https://podcasters.spotify.com/pod/show/adrienne-obey/support

Business is all about customers. As such, treating your customers right is critical. Unfortunately, some companies neglect to give importance to their customer support system, which damages their reputation and could ultimately lead to their downfall. On the other hand, companies that truly care for their customers and provide quality customer service can ensure a successful future. Daniel-Viduya from SupportZebra, a company that supports Saas and e-commerce companies by providing unique customer service experiences that show true care for customers. Tune in as Daniel shares insights on why companies should invest in their customer support system and why they should choose SupportZebra to help on building that quality customer experience. Resources Support Zebra Site  Daniel Viduya on Linkedin

Business Podcast | How to Create a Customer Service EXPERIENCE What Will WOW Your Customers Time And Time Again!!! See Thousands of Clay Clark Business Growth Testimonials Today At: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire Show Audio: https://rumble.com/v23mywc-business-podcast-dr.-zoellner-and-clay-clark-teach-how-to-build-a-successfu.html Learn More About Steve Currington and the Mortgage Services That He Provides Today At: www.SteveCurrington.com Entrepreneurship 101: Step 1 - Find Problems That World Wants to Solve Step 2 - Solve the Problems That the World Wants to Solve Step 3 - Sell the Solution Step 4 - Nail It and Scale It How to Decrease Your Business' Reliance Upon You? Step 1 - Improve Your Branding Step 2 - Create a Turn-Key Marketing System Website Pre-Written Emails Dream 100 Marketing System Pre-Written Script Step 3 - Create a Turn-Key Sales System and Workflow Step 4 - Weekly Optimize the Business to Prevent Drifting Step 5 - Install a Tracking Sheet Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/ See Thousands of Case Studies Today HERE: https://www.thrivetimeshow.com/does-it-work/

The Customer Service ExperienceImproving the customer experience can increase sales revenues by 2 to 7 percent and profitability by 1 to 2 percent. https://www.mckinsey.com/tr/our-insights/prediction-the-future-of-customer-experience Acquiring a new customer can cost five times more than retaining an existing customer. Increasing customer retention by 5% can increase profits from 25-95%. The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. https://www.outboundengine.com/blog/customer-retention-marketing-vs-customer-acquisition-marketing/#:~:text=Acquiring%20a%20new%20customer%20can,customer%20is%205%2D20%25.September Handouts

Today in the Heroncode studio we are joined by Vice President of Alcatel Lucent Enterprise (ALE) Middle East & Africa region, Sandrine El Khodry.Sandrine is a French national with over 28 years industry experience. She has held several senior executive roles within the fields of Mobility Solutions, Cloud, IT, Infrastructure, Security, Telecommunications Solutions to Customer Service/Experience.Sandrine, a regular speaker at business networking events, holds a master's degree in Enterprise Strategy from Geneva-Switzerland, and is now preparing a DBA (Doctor of Business Administration) around the key role of culture when it comes to the success of any business.For more information, visit heroncode.com. Hosted on Acast. See acast.com/privacy for more information.

Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire

  Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About How Clay Has Taught Doctor Joe Lai And His Team Orthodontic Team How to Achieve Massive Success Today At: www.KLOrtho.com Learn How to Grow Your Business Full THROTTLE NOW!!! Learn How to Turn Your Ideas Into A REAL Successful Company + Learn How Clay Clark Coached Bob Healy Into the Success Of His www.GrillBlazer.com Products   Learn More About the Grill Blazer Product Today At: www.GrillBlazer.com Learn More About the Actual Client Success Stories Referenced In Today's Video Including: www.ShawHomes.com www.SteveCurrington.com www.TheGarageBA.com www.TipTopK9.com Learn More About How Clay Clark Has Helped Roy Coggeshall to TRIPLE the Size of His Businesses for Less Money That It Costs to Even Hire One Full-Time Minimum Wage Employee Today At: www.ThrivetimeShow.com To Learn More About Roy Coggeshall And His Real Businesses Today Visit: https://TheGarageBA.com/ https://RCAutospecialists.com/ Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/

In the second hour, Chris and Amy are joined by John Guenther, author of The Gateway Arch: An Illustrated Timeline. Next, why are 8th graders having lower civics test scores? Matt Pauley also hops in to talks Cardinals baseball and his terrible customer service experience in Florida.

Join our Episode 47 of the Women's Empowerment Series with Dr. Hynd and Sandrine El Khodry. She is known for her overflowing energy, and being a calculated risk-taker with a wavering passion for business, people and success. From a young age, she started to work within her family company for a few years, before venturing into the private sector as a sales specialist across different fields from Mobility Solutions, Cloud, IT, Infrastructure, Security, Telecommunication Solutions to Customer Service/Experience. Over the last 10 years, Sandrine managed several global leadership roles in terms of portfolio management, key partnerships, new business development, handling large and multi-national/cultural teams as well as developing and deploying multi-yearly business plan strategies. Sandrine in now the VP of Alcatel Lucent Enterprise (ALE) MEA Region, where she implements the growth strategy in terms of network, voice, and cloud solutions across emerging markets for future sustainability. Overseeing a multicultural team with YOY business growth, she believes in proximity as a key to a successful business, which applies to her teams, business partners and/or customers. Sandrine mission in life is to transfer her wealth of experience back to the business community. Join a beautiful conversation about female leadership and how to stay focused on your mission while embracing more responsibilities and having to face all the challenges. Meet you Sandrine El Khodry: https://www.linkedin.com/in/sandrinee...

Join our Episode 47 of the Women's Empowerment Series with Dr. Hynd and Sandrine El Khodry. She is known for her overflowing energy, and being a calculated risk-taker with a wavering passion for business, people and success. From a young age, she started to work within her family company for a few years, before venturing into the private sector as a sales specialist across different fields from Mobility Solutions, Cloud, IT, Infrastructure, Security, Telecommunication Solutions to Customer Service/Experience. Over the last 10 years, Sandrine managed several global leadership roles in terms of portfolio management, key partnerships, new business development, handling large and multi-national/cultural teams as well as developing and deploying multi-yearly business plan strategies. Sandrine in now the VP of Alcatel Lucent Enterprise (ALE) MEA Region, where she implements the growth strategy in terms of network, voice, and cloud solutions across emerging markets for future sustainability. Overseeing a multicultural team with YOY business growth, she believes in proximity as a key to a successful business, which applies to her teams, business partners and/or customers. Sandrine mission in life is to transfer her wealth of experience back to the business community. Join a beautiful conversation about female leadership and how to stay focused on your mission while embracing more responsibilities and having to face all the challenges. Meet you Sandrine El Khodry: https://www.linkedin.com/in/sandrinee...

  Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About How Clay Has Taught Doctor Joe Lai And His Team Orthodontic Team How to Achieve Massive Success Today At: www.KLOrtho.com Learn How to Grow Your Business Full THROTTLE NOW!!! Learn How to Turn Your Ideas Into A REAL Successful Company + Learn How Clay Clark Coached Bob Healy Into the Success Of His www.GrillBlazer.com Products   Learn More About the Grill Blazer Product Today At: www.GrillBlazer.com Learn More About the Actual Client Success Stories Referenced In Today's Video Including: www.ShawHomes.com www.SteveCurrington.com www.TheGarageBA.com www.TipTopK9.com Learn More About How Clay Clark Has Helped Roy Coggeshall to TRIPLE the Size of His Businesses for Less Money That It Costs to Even Hire One Full-Time Minimum Wage Employee Today At: www.ThrivetimeShow.com To Learn More About Roy Coggeshall And His Real Businesses Today Visit: https://TheGarageBA.com/ https://RCAutospecialists.com/ Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/

  Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About How Clay Has Taught Doctor Joe Lai And His Team Orthodontic Team How to Achieve Massive Success Today At: www.KLOrtho.com Learn How to Grow Your Business Full THROTTLE NOW!!! Learn How to Turn Your Ideas Into A REAL Successful Company + Learn How Clay Clark Coached Bob Healy Into the Success Of His www.GrillBlazer.com Products   Learn More About the Grill Blazer Product Today At: www.GrillBlazer.com Learn More About the Actual Client Success Stories Referenced In Today's Video Including: www.ShawHomes.com www.SteveCurrington.com www.TheGarageBA.com www.TipTopK9.com Learn More About How Clay Clark Has Helped Roy Coggeshall to TRIPLE the Size of His Businesses for Less Money That It Costs to Even Hire One Full-Time Minimum Wage Employee Today At: www.ThrivetimeShow.com To Learn More About Roy Coggeshall And His Real Businesses Today Visit: https://TheGarageBA.com/ https://RCAutospecialists.com/ Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/

  Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About How Clay Has Taught Doctor Joe Lai And His Team Orthodontic Team How to Achieve Massive Success Today At: www.KLOrtho.com Learn How to Grow Your Business Full THROTTLE NOW!!! Learn How to Turn Your Ideas Into A REAL Successful Company + Learn How Clay Clark Coached Bob Healy Into the Success Of His www.GrillBlazer.com Products   Learn More About the Grill Blazer Product Today At: www.GrillBlazer.com Learn More About the Actual Client Success Stories Referenced In Today's Video Including: www.ShawHomes.com www.SteveCurrington.com www.TheGarageBA.com www.TipTopK9.com Learn More About How Clay Clark Has Helped Roy Coggeshall to TRIPLE the Size of His Businesses for Less Money That It Costs to Even Hire One Full-Time Minimum Wage Employee Today At: www.ThrivetimeShow.com To Learn More About Roy Coggeshall And His Real Businesses Today Visit: https://TheGarageBA.com/ https://RCAutospecialists.com/ Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/

Episode #163…. The Customer Service Experience  Just what has happened to customer service? Join the guys for another episode of Cross The Line 1524! Recorded with a Live Audience at “The Rusted Nail Speakeasy”! Thank You for listening to Cross The Line1524 Check out our web site at: www.crosstheline1524.com Facebook: Cross The Line 15/24 You Tube: Cross The Line 1524 Email us : podcast@crosstheline1524.com Take a listen to one of America's fastest growing new podcasts! Please take time to leave us a 5 star rating to help us promote our podcast.

In a recent episode of Digital Coffee, the host Brett Deister covered a range of topics related to gaming and technology. He began by discussing the new Razor Stream Controller X, which is a competitor to the Stream Deck. While the Razor version lacks some integrations and software features, it costs the same as the Stream Deck Mach Two at $150. We can use a mod for The Last of Us Part One to enable first-person shooting, and even run Windows Eleven on the Steam Deck. He also discussed the future of Twitch under new leadership, acknowledging the platform's recent layoffs and competition from other platforms. It was suggested that creators should not solely rely on streaming but use other content strategies as well.HighlightsRazer's new Stream Deck competitorDiablo 4 makes some changesLast of Us Part 1 FPS modLast of Us Part 1 reviewMy bad experience with Blizzard customer serviceShow Notes:(01:11) Razer competes with Elgato(04:00) Diablo 4 changes(06:05) Last of Us Part 1 mod(07:13) Windows 11 could run on the Steam Deck(08:32) Twitch CEO talks about the future of Twitch(10:38) Last of Us Part 1 review(16:11) Blizzard is awfulSupport this Podcast Review the Podcast: https://pod.link/1055772631Check out the latest merch: www.digitalcoffee.storeContact Us!If you want to get involved, leave us a comment!Visit us and give us a ‘like' on our Facebook page! Follow us on Twitter. Follow us on Instagram. Join our Discord! Email at bdeister@digitalcoffee.tv Thanks for listening!

Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/ --

Guest Name: Ramit Maharjan, Head of Customer Service Experience IMEA at Henkel, Language: English, Publication date: March, 11. 2023 Ramit has over two decades of experience in various facets of Supply Chain leadership. He has led SCM operations in country clusters within IMEA/ APAC regions and has also worked in Europe managing global Business Transformation projects. He received Lean Six Sigma Black Belt certification while working with GE and A3 certification at Henkel. He has exposure to multiple business cycles – growth, maturity and restructuring. Ramit is a published author and sought after speaker at various international forums. He is passionate about the topics of Leadership and Supply Chain. A highlights questions: From the supply chain's perspective, what is the meaning of customer service? And how do you see the evolution of customer service? How can we manage the CSE (Customer service expectation)? What are some key factors to be considered? How to use CS (Customer service) to enhance the performance of supply chain management? Talking a bit on tools & technology, what would you think about the role of technology in the customer service? Connect with Ramit on Linkedin here. --- Send in a voice message: https://anchor.fm/bicarasupplychain/message

Business | Customer Service | How to Take the Customer Service Experience That You Offer to Your Customers to the NEXT LEVEL!!! Business | "I Have Found Clay Clark to Be Very Helpful to Me. He's Helped Us Really Be More Profitable. I Also Recommend Their ($250 or Name Your Price) 2-Day Business Growth Seminar." - Lanny Smith of Arrival 3D Business | Learn How Clay Clark Coached the Massachusetts-Based Angel's Touch Auto Body & Christina Nemes Into 170% Month-Over-Month Growth + Additional Clay Clark Business Growth Case Studies | The Sustained Growth of 5-Year Clay Clark Client Learn More HERE: https://capecodautobodyanddetailing.com/ Business | Dr. Jay Shroder's Success Story "If You Are Someone Who Is Looking to Expand Your Business I Highly Recommend That You Give These Guys a Look. They Are Certainly Helping Me to Get from Point A to Point B." Business | How to Create a SUPER SUCCESSFUL & TIME FREEDOM CREATING BUSINESS + Breaking Down the 170% Month-Over-Month Growth of the Massachusetts-Based Angel's Touch Auto Body (The Christina Nemes) & 6 Additional Clay Clark Case Studies Learn More About Today's Examples At: www.KLOrtho.com www.DrZoellner.com https://spurrell.ca/ www.TipTopK9.com https://capecodautobodyanddetailing.com/ www.PMHOKC.com Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/

See omnystudio.com/listener for privacy information.

I had great customer service this past weekend as I went to Lowes stores. I went to Location 907 & 1584 and met the greatest people ever. So today I will honor them and hope corporate will acknowledge them. Thank You Elise, Debbie, Dayanna and Anisetta for all your help!Have Faith Let it Begin.... any prayer request email: angel@havefaithletitbegin.comWebsite: https://havefaithletitbegin.com/Youtube: https://www.youtube.com/channel/UC7QziAoxWccLMOezEFS8XlgTwitter: https://twitter.com/HaveFaithlibFacebook: https://www.facebook.com/HFLIB1978Mailing address P.O.Box 147 Walden NY 12586Special Thanks to all those who support Have Faith Let it BeginSpecial Thanks to Music Radio Creative: Voice Andrew Special Thanks to https://musicradiocreative.com/ for voice over

There's a seismic, yet quiet, shift that's taking place within the sales industry. Not only are modern buyers becoming more sophisticated and harder to sell to, but the modern seller is also evolving. The demographics of who is entering the sales industry is quickly changing, which is making it clear that a one-size-fits all approach to sales training won't work. That's why those B2B organizations that have been able to enhance how their sales leaders show up in the workplace and how they keep their sales teams continually motivated are silently carving out an impressive competitive advantage. Because when you have a highly motivated (and effective) sales team, then the customer experience is often better streamlined and supportive – helping to turn first-time customers into lifetime customers. And, what sales leaders must do to keep their sales teams motivated and improve their customer service experience are exactly what we dive into in this episode of The Modern Selling Podcast. Our guest is not only an expert in this field, but her insightful new book is poised to give sales leaders a much-needed new perspective and tangible strategies to use to elevate how they lead and inspire their teams. Dionne Mejer is the Founder & CEO of Inside Sales by Design and author of the highly anticipated book, The Stepped Approach: Onboard Better, Systemize Smarter, and Bring Out the Best in Your Sales Team. Her innovative inside sales training tactics and proven approach gets her clients results every time. As a 20+-year Inside Sales veteran and executive, Dionne specializes in establishing and growing inside sales teams at mid-sized companies. Her intimate work with sales teams of all sizes and experience levels allows each of her clients to thrive as they discover their own voice in leading their Inside Sales team or rep in shepherding clients to a positive outcome. Her global client Rolodex is equally long as it is impressive, with her clients consistently enjoying a 25% uptick in their funnel activities and a 30% increase in deal closings, as a result of working with her. Listen to the full conversation to hear what Dionne recommends sales leaders do today to revamp how they're onboarding, training and motivating their staff. What should sales leaders be doing today? The pandemic has, in many ways, fundamentally shifted how modern buyers buy. The modern buyer is more informed, harder to reach, and is not easily sold on just features alone. All of these buying complexities make the job of a salesperson even harder. I wanted to hear Dionne's perspective on what sales leaders can and should be doing right now to combat the high sales rep attrition that's taking place. She shares, “The challenge is that we have multiple generations of sales people within our organizations. So, the question must become: How do we take this diverse group of folks with different experiences, different perspectives, different mindsets, and different experience levels, and bring everybody together to have a really, really good customer experience?” But, the key here is that to have a great customer experience, requires that every customer touchpoint (even with sales) is strategic, aligned, and productive. I've had my fair share of “sales fumbles”, where as a potential customer, my needs were never asked or even remotely acknowledged. So, in many ways, if B2B organizations aren't careful how their prospecting and sales processes are set up, they could easily (and accidentally) be working against both their sellers and their potential buyers. I asked Dionne to dive deeper into what challenges she's seeing right now in this space. Her insights were so good, “A lot of what needs to happen now is around how do we, as sales leaders, manage in a remote environment? How do we have a good customer experience? How do we have conversations? How do we set the stage and have expectations for our teams in this new world order, where we have four generations in the workplace and everyone may be working remotely?” Tune into this episode to hear what Dionne says sales leaders can do to answer all of those questions and craft a seamless sales training experience that empowers sales teams to improve how they handle prospects and customers. How should sales leaders train to improve the customer experience? This is a hot topic in many of the sales leadership circles that I'm in, which is why I had to ask Dionne her perspective. In many cases, B2B organizations are leaning in on following sales processes and protocols which often leaves little to no room for actual, valuable conversations that nurture the prospect. Instead, the focus is solely formulaic and too rigidly linear that it leaves many buyers turned off from the sale, with even the first email outreach. I know this space is Dionne's zone of genius, so I ask her to share what she's seeing right now: “In order to give a good customer experience, you have to review and often change your internal processes and/or your external ones. Too often sales teams are told to follow a specific sales cadence – without fail. The problem with that is if you start to systematize too much, then you make it harder for your sales teams to have the value-driven conversations they need to provide an exceptional customer experience.” Download this episode and listen in for the powerful example of what not to do during a demo call and why how you handle a sales rep switch is so important for building trust. What can companies do to create a motivating sales environment that benefits customers? It's one thing to “talk” about what a good customer experience is, but it's an entirely different story to define what that looks like for your sales leaders and reps. Here at Vengreso, our employees are spread out across the globe, so keeping those authentic touchpoints can be hard. We're very initial with building a rock solid team atmosphere – even virtually – where everyone feels supported and personally developed toward their individual career goals. But, I know this is not the case with many other B2B and B2C companies. I ask Dionne to walk us through what companies can do to build truly engaging, inspiring, and motivating environments so that their sales teams want to sell and enhance the customer experience. She explains, “This doesn't have to be complex. Building the right environment to promote positive customer experiences, starts with being clear with expectations. Sales leaders need to have that conversation with their team: What does a good customer experience look like and how do we consistently achieve it?” Dionne teaches sales organizations and leaders to take these three steps: Create a purpose statement – this is your guiding North so that everyone understands why you do what you do and what you are trying to collectively achieve. Put the right tools and systems into place – by having systems, you can automate steps that would free up your sales team's time to focus on building relationships with your customers.  Give your team responsibility in the process – when you disconnect the team from having a say in the purpose of the team or action, then you open up the opportunity for them to disengage from their work. Listen into the full conversation to hear what other key steps and actions sales leaders need to take to uplevel their team interactions to skyrocket their customer service experience. This episode of the Modern Selling Podcast is brought to you by Korn Ferry. Korn Ferry transforms sales teams using their world-class Miller Heiman, methodology, employee assessments, benchmarking and talent advisor capabilities to increase win rates and quota attainment. Korn Ferry offers Korn Ferry Sell, a sales effectiveness app available in App Exchange and app source that helps your sales team develop and replicate powerful sales strategies that help sellers win more deals and crush their quotas. Learn more at kornferry.com/saleseffectiveness.

Learn more about the Unicorn Society HERE. This is one of the ONLY times of year that you can enroll in the Unicorn Society. In addition to our coaching for you (and your team) you get access to our library of on-demand courses, quarterly retreats, bi-weekly group coaching calls, free admittance to Business for Unicorns live courses, and more. NOTE: We sold out all spots last enrollment period. And we don't have an unlimited number for this round as we want to ensure you have personal access to our coaches. So if this sounds like a fit, don't wait.

Subscribe to Seeding Thoughts - https://modern-grower.ck.page/posts Reach me on Instagram @diegofooter

By providing excellent customer service, you're not only creating loyal customers, but you're increasing your chances of making sales and generating high-value referrals.    When everyone on your team is equipped with strong customer service skills, they can provide an exceptional experience that builds customer loyalty and fuels business growth. While this is true, it all starts with YOU. If you communicate well and model excellent customer-centric service, your team will too!   Meet Zac Garside, Head of Marketing at Power Selling Pros, a company offering personalized Customer Service Representative and Dispatch training. Zac is also the host of This Call May Be Recorded, a weekly show where Zac and his team listen to recorded customer service calls and coach them live.   Join us as we learn from Zac the best-kept secrets to developing excellent customer service experiences and building customer-centric value in your business!   tldr; In this episode, we discuss the following: How contractors and service businesses benefit from customer service coaching and tracking call center KPIs. 8 ways to create a “wow” customer service experience. Building tangible value in your service business so you can increase sales. Get FREE training samples from Power Selling Pros  “We help companies realize that your success, your value, is determined by how much more you give in value, how well you serve your customers, compared to how much they pay you.”  — Zac Garside  Want to increase your sales and generate high-value referrals?  In this episode, we share tips for generating high-value referrals and increasing sales. By providing excellent customer service, you're not only creating loyal customers, but you're increasing your chances of making sales and generating high-value referrals.  When everyone on your team is equipped with strong customer service skills, they can provide an exceptional experience that builds customer loyalty and fuels business growth. While this is true, it all starts with YOU. If you communicate well and model excellent customer-centric service, your team will too! Zac Garside, Head of Marketing at Power Selling Pros, a company offering personalized Customer Service Representative and Dispatch training. Zac is also the host of This Call May Be Recorded, a weekly show where Zac and his team listen to recorded customer service calls and coach them live. Intrigued to listening to his ways to create a “wow” customer service experience? Join Tersh Blissett and his co-host Josh Crouch and learn from Zac the best-kept secrets to developing excellent customer service experiences and building customer-centric value in your business! Become a successful entrepreneur by taking advantage of the wisdom he shares. (Zac Garside runs Marketing at Power Selling Pros, the company that gives you personalized CSR & Dispatch training, and hosts This Call May Be Recorded, the weekly show where you get to see Zac and his team listen to recorded customer service calls and coach them up live! During the last 7 years, Zac has coached more CSRs & Dispatchers than Power Selling Pros can even keep track of. He also writes some of the most loved and read emails in the Home Services Industry about Customer Service, Sales & Leadership. Over 5,000 people get his free emails 3 times a week.) If you are a tradesperson struggling to overcome challenges, you don't want to miss this episode. In this episode, we discuss the following: How contractors and service businesses benefit from customer service coaching and tracking call center KPIs. 8 ways to create a “wow” customer service experience. Building tangible value in your service business so you can increase sales. Zac shares- Reasons Why Contractors Should Hire a Customer Service Coach ”Usually, when contractors come and work with us it's because of some pain… This is about a lot more than just booking more calls and getting the team aligned around a script. This is about customer service being a central guiding philosophy of the business. We WOW the customer. Period,” says Zac Garside [05:51-05:48] Garside shares six KPIs to start tracking if you have no call center metrics “I'm in favor of simplicity. If you aren't tracking anything, you only need to track six things for your call center… the number of calls taken and made, the number of appointments booked, the booking percentage, the number of maintenance plans sold on the phone, average talk time, and average time before answer,” says Zac Garside [16:11-16:40]  How to Accommodate Your Customers and Keep Them Happy When Demand is High  “This is about a lot more than just booking more calls and getting the team aligned around a script. This is about customer service being a central guiding philosophy of the business.”  — Zac Garside  “What are the odds that, if you let that customer hang up because you couldn't get there soon enough or you're booked out solid, what are the odds that they're going to call the next person in line and magically get exactly what they're looking for? Very slim,” advises Zac. [29:05-35:06] Zac Garside recently joined Service Business Mastery Podcast, and here are some highlights of the podcast: Zac discusses how contractors and service businesses benefit from customer service coaching. Common CSR pain points for contractors The 6 most important KPIs for customer service teams to know and track He shares 8 ways to create a “wow experience” with customer service communication skills How to develop your customer service communication skills The most effective ways to communicate with customers The show talks about how to build value in your service business so you can close more deals   Shout out to those who have partnered with us to make this information possible to share! Sera https://sera.tech/go/service-business-mastery/ - Request a demo through Service Business Mastery for a discounted Onboarding and Per Tech Fee. Upfrog https://www.upfrog.io/ CompanyCam https://www.companycam.com/SBM/ - Visit www.companycam.com/SBM for a 14-day trial and 50% off your first two months Tune In To Hear The Latest & Greatest In Business Service Trends Join the Service Business Mastery Facebook group. Email us at Podcasts@ServiceBusinessMastery.com To check out more fun and valuable videos, do not forget to follow our YouTube Channel. Email us at Podcasts@ServiceBusinessMastery.com Learn all about the Hosts of Service Business Mastery! Listen to this podcast and get equipped with essential business advice from this impactful conversation. So, what're you waiting for? Tune into this episode immediately and get one step closer to becoming the successful owner of your dreams. Subscribe to Service Business Mastery on Apple Podcasts, Spotify, our website, or wherever you get podcasts to hear more such fascinating and insightful stories.    

Jules, Rachel, and Stephanie discuss the importance of retreats and traveling and the impact they have had on their work.  If you have a question you'd like us to discuss feel free to  email us at hello@artistssoar.com Jules, Rachel, and Stephanie discuss a terrible experience where Julie was locked out of her Adobe Profile because a hacker got into her account and changed her password.  The lack of customer support from Adobe led to a number of discoveries we discuss.  If you have a question you'd like us to discuss feel free to  email us at hello@artistssoar.com Key talking points:  DO NOT KEEP YOUR FILES ONLY ON THE CLOUD. Save your images in 3 different places:  Backup to hard drive (like an SSD Portable) Another hard drive in a separate location And a cloud-based backup service. Save PSD files as TIFs. Save Illustrator files as EPS files. Enable 2 Factor Authentication for all of your cloud-based systems. We'd love to hear about your experiences with terrible customer service and what you learned from the situation, email us at hello@artistssoar.com  Rise with us! On Artists Soar! Resources Mentioned Art Business Checklist and Video Guide- make your lives easier as you define your art business. 10 Tips to Keep Your Electronic Files Organized SSD Portable Adobe's 2-Factor Authentication. Our Websites and Shops Stephanie:  https://www.stephanieweaverartist.com/ https://www.etsy.com/shop/artfurpaws   Julie:  https://www.juliemstudios.com/ https://www.etsy.com/shop/peacockblueart   Rachel:  https://bubblybibbly.com/  https://www.etsy.com/shop/BBStudioShop  https://www.etsy.com/shop/mothersrecipes   Got a Listener Question?  Email us at: hello@artistssoar.com

We go into detail in this week's blog with 12 strategies that make your customer service experience flawless. 1. Customer Team Role = Relationship Builder 2. Right Vs. Fast 3. Focus on What the Policy Is Insuring  and more... We go into detail on 12 customer service strategies in this week's blog: https://bit.ly/3M46z0Y

Financial brands know there is a pressing need for digital customer service to change. We are steadily evolving into a digital society, yet nearly 80 percent of customer service issues are still handled over the phone. Dan Michaeli, CEO and Co-Founder of Glia, shared why multiple modes of communication - messaging, audio, and video - will soon become one seamless channel in the digital customer service experience. Join us as we discuss: - Lessons learned about engagement in digital customer service (5:27) - Organizational challenges holding FIs back from adapting (14:52) - The unified experience of messaging, audio, and video (20:50) Check out these resources we mentioned during the podcast: - Dan Michaeli - Glia - Digital Customer Service: Transforming Customer Experience for an On-Screen World - Finn.ai You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here. Listening on a desktop & can't see the links? Just search for Banking on Digital Growth in your favorite podcast player.