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It's me again, Hank, the Cowdog…is the opening line in every Hank book by John R. Erickson. This entertaining series about a comical canine who boastfully touts himself to be the Head of Ranch Security has become a favorite for all ages. Readers join Hank and his sidekick, Dover, while they relentlessly tease Bruno, the boxer, on their uninvited trip into town. When Bruno calls Hank a 2 bit cowdog, Hank replies, “Do you mean that as an insult or a compliment?” Back on the ranch, Hank is wrongfully accused and punished for a crime he did not commit, the lack of justice gnaws at his sense of fairplay until he decides to leave. Hank is a might conflicted because he knows Drover is afraid of his own shadow, his hands (er, paws) are less than capable for the job of Head of Ranch Security but Hank hits the outlaw trail anyway. He meets a stuttering buzzard who thinks Hank is du-du-dead because of the chicken head Sally Mae had tied around Hank's neck in an effort to thwart his chicken killing habit. Let's be clear here, Hank ate a dead chicken, however, he was not the reason for her death, readers will discover the killing culprit in the book. Soon, our runaway Head of Ranch Security meets the first outlaw on the trail, a beautiful coyote named Missy. This encounter makes Hank's heart go pitter patter, love is in the air you might say! She takes ‘Hunk” home to meet her folks and as one might predict things begin to get dicey. The situation really heats up when Missy's brother, Scraunch, challenges ‘chicken dog' to a battle! We get help in this podcast from the youngsters who really enjoyed the different characters and the Me Just a Worthless Coyote song, and Drover's dry humor. If you are already a Hank fan or if you are excited to become one be sure and check out hankthecowdog.com for cool games like Whack a Coyote, Ranch Memory, & Find Your Age in Dog Years-Yikes! Remember readers, things are not always what they seem. Keep on reading and working towards your dream! --- Send in a voice message: https://podcasters.spotify.com/pod/show/recapbookchat/message
In an old Novena prayer book put out by the Sister Adorers of the Precious Blood, one can find this appeal that expresses the grief of His Majesty over the lack of cooperation found among men. It was carved by an unknown sculptor into the walls of an old European Cathedral: Thou callest Me Master, yet heedest not Me. Thou callest Me Light, yet I shine not in thee. Thou callest Me Way, but dost follow Me not. Thou callest Me Life, yet My Name is forgot. Thou callest Me Truth, but playest a false role. Thou callest Me GUIDE, yet despisest control. Thou callest Me LOVING, withholding thy heart. Thou callest Me RICH, yet desirest no part. Thou callest Me GOOD, and yet evil thy ways. Thou callest Me ETERNAL, while wasting thy days. Thou callest Me NOBLE, yet draggest Me down. Thou callest Me MIGHTY, not fearing My frown. Thou callest Me JUST, Oh! if just then I be, when I shall condemn thee, reproach thou not ME.
Today's Episode “Money and Me: Just the Two of Us” featuring our special guest Dennis Harhalakis. Dennis spent over 30 years in financial services before becoming a behavioural money coach. Money coaching integrates the latest research from the fields of neuroscience, behavioural finance, and behavioural and cognitive psychology to gives us a comprehensive understanding of 'Money and the Mind'. Money coaching gives us a unique insight into our patterns and behaviour around money. We learn to recognise, understand and then change those patterns to live happier and more fulfilled lives. Take a listen and enjoy. Sponsor(s) Promotional Links: The Tactical Brotherhood Referral Link: https://www.thetacticalbrotherhood.com/?rfsn=5774569.66590c&utm_source=refersion&utm_medium=affiliate&utm_campaign=5774569.66590c Promo Code: Patriot15 at Checkout The singular place to find guns, gear and ammo. If you've got a Made In America product, shoot us a note at support@tacticalbrotherhood.com Ridgewood Recording Studios' desire to capture what God has put in your heart as an artist so that He gets the glory for the dedication, talent and commitment you've put into your music. Reach out to us at https://timothydavis.org/ridgewood-studios or email us at https://timothydavis.org/contact Publicist Steven Joiner's primary goal is to match each client with the best podcast(s) for their needs. He can be contacted at 1-816-605-4561 or via email at Stevesjnetwork@gmail.com --- Send in a voice message: https://anchor.fm/worldofwalley/message Support this podcast: https://anchor.fm/worldofwalley/support
Don Frericks knows the exhilaration of working with a good leader and the unrelenting pain of working for a bad one. In over 30 years of corporate leadership and coaching experience, he has developed the reputation as on outstanding leader, a passionate advocate for personal and corporate change, and a well-loved personal leadership coach for various Fortune 2000 organizations and industries. Questions Could you share with us a little bit about your journey, just tell us how it is that you’ve really got into this leadership path, were you put into it by accident, did it happen by chance or is this something that was a passion for you from you were a young person? Could you share with us maybe two or three character traits that you think leaders need to have, especially now. So, what are those two or three qualities that leaders need to have to ensure that during this time they're still maintaining a high level of customer centricity internally and externally? How do you stay motivated every day? Can you share with us what's the one online resource tool, website, or app that you couldn't live without in your own business? Are there any other books that have had a great impact on you? Maybe a book you read recently, or even a book you read a very long time ago that has still had a great impact on you? Could you share with us what's one thing that's going on in your life right now that you're either really excited about something, maybe that you're working on to develop yourself or your people? Where can listeners find you online? Could you share with us a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote because it kind of helps to keep you refocused. Highlights Don shared that he loves it because it's not a normal path. He actually had three wonderful experiences working for tremendous leaders, people that just were inspiring that you wanted to follow them because they were so good with people and they helped you be the best that you could be. And what was interesting in each one of those occurrences, they were the one that hired him, but they were gone in his experience six months later. And it was so abrupt and so quick that it was a bit shocking. And the next leader that came in behind them was not as good. And in fact, in a few cases, they were horrible; the kind of people you would say would be the bad bosses of the world. And it was such a night and day difference. It shocked him to his very core and he noticed his own behaviour, his own performance slipped. He noticed that he didn't like it; he wasn't engaged like he used to be. He worked at a very high level, he puts a lot of energy and heart into his work and he wasn't doing that with these other bosses. So, he really felt like there's something about great leadership and how it has a huge impact on other people. And after that experience and through those experiences, he started studying tremendous leadership and extraordinary leadership and what the difference is between good and extraordinary and why it makes a huge difference on businesses. Me: So it's definitely been in your core, in your DNA from very early. Now, I see here on your bio also that you’re the author of the book, Best Boss Ever: The 5 Steps to rapidly develop yourself into the leader everyone wants to follow. And this podcast is called Navigating the Customer Experience as you know. One of the things I've found in the years of being a customer service trainer is that leadership is very critical in customer experience because if the leaders are not on board with delivering a quality experience both internally, because it starts from within, and then of course it flows over into the external, you're going to have a lot of challenges in the organization. Don agree that Yanique is right on track with thinking how dynamic a situation can be internally as he’s sure you've seen many times where people have talked about the power of serving the employees so that they can serve the customers so well. Great leaders today get that, they understand that their service of their people internally needs to be taken to the next level. And that probably means getting to know your people at a level where you understand their emotional needs and understanding how they're dealing with all the challenges with the pandemic and the other things that are happening in our environment. So, they're missing the point and they're missing an opportunity to connect heart to heart with their own employees. And that will prevent their employees from reaching out to the customer in such a way that that experience, as you're an expert in is at the highest level. And so we have to take care of our people and that's the leader's job. Don shares that he thinks one of the most important aspects of extraordinary leadership is the ability to inspire and motivate others to high performance, Zenger, Folkman. John Zenger and Joe Folkman have done a tremendous amount of research in this regard. And they've looked at over a hundred thousand leaders around the world and from their research and their data, they have shown that statistically inspiring and motivating others to high performance is the most important aspect of extraordinary leadership. So, it's one of those things that you'd say, “Well, that makes sense because when I'm inspired and motivated, I do my best work.” But as a leader, “What is it that I actually do to inspire and motivate others?” He’s sure the listeners have that question like, “How do I do that at a high level?” And the number one trait that they have uncovered is making the emotional connection, similar to what he was just saying. Leaders today need to sometimes push aside their performance metrics and all of their meetings and the policies and procedures and make the emotional connection with their people, the most important thing. And one good way that he often coaches his clients to do that is to go down and think about each person that's on their team and to assess how much of a relationship they have with each and every one of them, high, medium, or low, and how much trust is there in that relationship, high, medium, or low, and then to ask themselves, what can they do to invest more in that person emotionally, what can they do to connect with them in a way that maybe they don't have a connection today? It's amazing what comes up when you start to think about it at that level, as if it's one of the most important things you can do as a leader. Another thing that he thinks listeners might be interested in is that the conversation around what inspires and motivates us doesn't happen very often in business today, we're expected to bring our own inspiration and motivation to our work, and absolutely the best employees are highly motivated. But it's fascinating how as you go through life, what gets your attention changes as you move from maybe a very young age to mid age, to older age things that are important change. And so, what inspires and motivates you today may be different and good leaders stay in touch with what inspires and motivates their people by connecting with the changes that happen to them throughout their life. And so, one way to do that is just to have a candid and curious conversation with their employees and team members about what currently inspires and motivates them. He finds a lot of leaders miss this point, because it seems like something that they feel like they don't need to talk about, but that's the problem. It is absolutely an emotional need for people to talk about what inspires and motivates them. Me: And you want people to also feel very comfortable sharing with you because I may not feel comfortable sharing with you what motivates or inspires me if I don't trust you, which is what you alluded to at the beginning. A big part of leadership is getting people to connect with you, but also for them to trust you. In terms of what inspires you, it means you're getting very vulnerable about what you like and what you don't like. And you typically feel more comfortable sharing that information with people who you feel you can trust, would that be fair to say? Don agreed and stated that he loved the way Yanique put that together. Without that foundation of trust that you're speaking of, it is very hard to have a meaningful discussion about anything that's close to our heart, especially the things that inspire and motivate us. Vulnerability is absolutely a key and it's one of those skills that he finds a lot of leaders actually have to work at, it doesn't come natural for some reason, it seems like we've learned that when we get into the business world, we actually become less vulnerable. We become more professional, so to speak. That's not what people are looking for, they're looking for your heart, they're not looking for your professionalism. Me: Why do you think leaders who are able to pretty much get a high level of productivity from their teams. There are some leaders who are not able to get that level of productivity. So, to give you an example. Yesterday I had a friend that called me and she said that her hairdresser has an employee, the young lady does really, really good in terms of her technical skills is amazing and the business owner cannot imagine this person not being in her business. However, when I spoke to the owner, she said to me, the lady’s interpersonal skills are extremely poor. She doesn't know how to talk to people; she says things that comes over to be very disrespectful. The clients don't really like dealing with her, but she, the business owner cannot imagine her business without this person in it. And so, she wanted to know if I think training could fix this person. So, from a leader perspective, if you got a call like this, from a person like this, what would you recommend? Don shared that his gut says that he'd like to have more information about this employee. However, just the way that you posed the case study, it sounds as though the employee has been able to perform their job without meeting some of the expectations of the job around treating the customer with respect and communicating with them at a high level. And so, if someone's gotten away with underperforming in a certain aspect of their job, it really, to him, it seems to land on the business owner in this particular case. And the question he would have to her is like, “Are you willing to hold her accountable to a higher level, a higher standard of interaction with the customer?” If they're not, he wouldn't even waste the time on doing training or coaching or anything like that. He thinks it starts with the business owner establishing clear expectations with all employees, not just this employee about how customers will be treated and the customer experience, and then literally holding them accountable. And if people can't do what we expect them to do, and we think they're valuable employees, then yes, training could be helpful, but only after expectations have been set. And after they attempt to hold people accountable to those expectations, what were your comments to her? Me: So I asked her a series of questions. I asked her how long was she working with her? Before she hired her, did she get a background check to get any recommendations for how it is that she performed in previous employment? To which she said, no, she didn't have that. But then the young lady was working with her already. So to some extent there is really no recovery where that is concerned because you have firsthand how it is she's performing in any case. Then I said to her, it sounds to me like some of the challenges you're having is not necessarily with her competency to do the job, but her attitude. And if you've spoken to her and you've indicated to her that this type of behaviour is not acceptable, your customers are not in agreement with how she's responding to him. And she still continues to repeat the same behaviour, I'm not sure if any amount of training is going to help because at the end of the day, she has to make an intentional effort to ensure that her communication is one of the standard that you are expecting her to deliver to customers, even if she's the greatest shampooer or whatever the technical competence is required to ensure that customers walk out feeling that the service they came for was good. But with that tangible service comes the soft side of it; “Did she pull my hair too hard? When she was speaking over me, was she speaking too roughly to me? Did she ask me questions in a tone that was just not very accommodating?” All of those things contribute to the entire experience, even if when you're washing the hair, you give it a really good wash. If how you're doing it is poor, then it takes away from the whole service experience. So, my concern was that if it's an attitude issue, I'm not sure training can fix it. Don agreed and he was hoping that Yanique might be going that direction. It's very difficult to train for attitude and if it isn’t attitude, no problem as Yanique suggests it might be. He thinks training can be a waste of time. He did a lot of training and development throughout his career for over 20 years and he was always amazed at how little behaviour change followed training and he thinks a big part of it was what you're saying is that if people don't want to change, if they don't want to do something at a better higher level, they won't no matter how much training we actually give them. So you're onto something, there is no doubt training does not make people change. People make people change. And he thinks that's the hardest part of leadership. And that's the hardest part of customer service is that our behaviours have to change to do it at a high level. And have you read the book Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear? He hopes that listeners will get a copy of that. He thinks James Clear does a great job talking about our habits and what you can do to change them. And if you want to be a great leader, if you want to be a great customer service manager or great at customer service, it does require us to get better. And that means to him, changing habits, that book can be very helpful. Me: Yeah, for sure. And I mean, the reality is our success is based on the habits that we have. So, the habits that you build upon every single day. I recently did a Facebook live and the guest was talking about changing habits and one of the questions he asked me, which was so profound Don. He said to me, you noticed how since coronavirus and the pandemic, everybody has basically had to develop a new habit overnight wearing of masks because I'm sure you were not wearing a mask prior to March 13th. So, then he says to me, where do you keep your mask? So I said, to be honest with you, I keep it in my car because over the first few weeks I kept on leaving it, I would reach to my destination and I would say, why do I look/feel out of place? And then I'm like, “Oh, I left my mask at home and I'm not going to turn back to get it.” So in order to ensure that I always have it, I keep it in the car because I'm not wearing it anywhere. As you know, I'm not wearing it at home. So it's clearly when I'm going on the road. And he said, you were able to develop that habit because you built it on top of other habits that you have so that you could ensure that it now became a part of your routine. And, you know, when I looked at it from that perspective, I said, you know, that's a very good point. Because I had to find a way to incorporate this into my normal activities to ensure that it became, as he said, a part of my routine, where do you keep your mask Don? Don shared that he keeps his mask in the car as well. He loves Yanique’s comment about habit stacking. And he thinks that's one of the things that James Clear points out. If you stack your habits, it's a much easier way to start a new habit rather than starting at all by itself, because it needs some way to get going. That's why habits are so hard. What's the old saying about old habits are strong and jealous. Me: If you're accustomed to doing something for a very long time, and the reality is human beings, they put up a lot of resistance to change. When it's new, it's like, why should we do it this way? Even with these virtual experiences that we're all having now, predominantly my business has been operating from home for quite some time. Even before COVID, I decided to get rid of my office space and just operate from home. And so, even when COVID came in, it wasn't a hard adjustment for me to start working from home. But people who are accustomed to going into an office from 9-5 every day, I've spoken to quite a few of my friends and even colleagues who say they don't necessarily like working from home, they prefer the blended approach, or they want to go back out to work because they miss the interaction. And the reason I think they're saying that is because it's new, it's different; they're not accustomed to it. It makes them feel uncomfortable. And that change makes it very difficult for us to adjust. But then I've had clients who said that they've actually had a higher level of productivity from their team members since they've been working from home versus when they were physically in the space. Don stated that he fully understands what Yanique is speaking of. And he thinks we're seeing such a change, a rapid change in the way that we do work, it's amazing. He wants to go back to what Yanique said about attitude. He wants to make sure that listeners really get the power of this. He also had a recent customer service experience where he was going through a fast food line at a restaurant to get some dinner for his grandkids. And as he was doing that, he recognized right away that the speed of the service was very good. And he was very pleased with how quickly they were able to take his order and get him his food. But he also noticed there was something else that was happening that really delighted him. And it was an experience where the individual who was taking his order was willing to be personable with him and ask him some questions and also allow him to ask them some questions, because there was a little bit of a wait time before he can move on to the next point in the service line. And he really enjoyed that because they became human with one another. There wasn't just an order being placed and an order being received. It was two people talking and he thought this young person has a great attitude back to your point of service because they wanted to connect with him. And he just thought that was so powerful. He can't underestimate the power in customer service of people being interested. And he loves the word curious, and that's good, the curiosity word is so good for all of us leaders as well as customer service providers. When asked how he stays motivated, Don stated that that's a great question. It's very simple for him and maybe it won't even resonate that much with your listeners because he’s going to give you an answer, it's called purpose. He believes that his purpose in life is to change the world one leader at a time. And what he’s trying to do is bring greater, better leaders into the world because the world right now desperately needs good servant leaders that can bring a higher level of performance in all aspects of our society. We're so desperate for people to be peacemakers and to find ways for the world to live more in harmony, where we can take care of each other. And so his purpose shows up every time he wakes up in the morning and he’s getting started to begin his day, he lives his life to be on purpose. And even during the difficult periods where maybe there's challenges that he didn't expect or challenges with certain clients or clients situations, he doesn't let it get to him because he recognize that it's one aspect of him being able to fulfill his purpose. It's not a difficulty that he needs to dread, it's just something he needs to work around so that he can fulfill his purpose. And he thinks every time that he’s on purpose and I can tell you (Yanique) live her life on purpose, he'd like to hear how Yanique frames her purpose. It just makes such a huge difference in terms of the way that you do the work that you do. Me: It does. It's funny you said that because when I started this business back in 2007, 2008, I started it because I thought about what it is that I really like to do. But I also started it because I also thought about in Jamaica, which is where I live and I was born and I've spent all of my life, customer service is challenging. So, Jamaican people are extremely warm and friendly, but I find that in a lot of the service businesses, you don't necessarily get that warm and friendliness. It's almost like you feel like you're begging them to serve you. And so I started to think, how could I contribute to improving the quality of service in Jamaica and globally? And I started to think about a cartoon that I used to watch when I was a little girl called Care Bears. I don't know if you know it. So my vision for the company is “To Create a More Caring World.” And it was inspired through the Care Bears. If I could be the Care Bear with that little beam on my tummy. And I'm beaming this light out to basically, as you said to change one lead at a time, but to change each company or each team member at a time that they are converted to ensuring that in every interaction they have, whether they stay at that company that I train them in, or they leave and start their own business, or they go and work for someone else. They always ensure that they deliver a high quality of service, because I think if our service experiences improved, we'll all have a better quality of life. You'll go through the day and you will feel like, “Oh my goodness, I had a great day today. I had such good interactions. People were so accommodating. Things ran so smoothly.” And of course, if you have fewer obstacles, then you'll be less stressed. So, that's really my purpose every day to create a more caring world and I'm that Care Bear that's basically trying to beam my little light across on everyone. So yeah, I do get you when you say; it's all about your purpose. Don agreed that it's all about your purpose and thanked Yanique for having that purpose too. What a beautiful way to live your life and to be a role model for your area. Hopefully the listeners are like, “I get that. I understand exactly why you're doing that.” He sometimes finds people will say, “Well, I'm glad you have that purpose, but that's not my purpose.” He always says, “We'll fine, find your purpose. You don't have to have my purpose.” Me: Just figure out what it is that really drives you. There are days does, I talk to people many times and they say to me, “How do you get up and do the same thing every day? Don't, you get bored of it? Don't you get frustrated?” But I don't because I understand what my why is and it drives me every single day. Every, every article I read, if I watch something on TV, if I'm talking to someone, it all goes back to service, how we serve each other. And so, I'm always looking for opportunities. I'm always stimulated, there's not a day that goes by that I'm not excited about doing something new in the customer experience spectrum. So I think at the end of the day, if you're really passionate about what you're doing, then of course it doesn't seem like work and you don't get de-motivated or on days when your energy might not be there, you still have some desire to want to do it because you're really passionate about it. Don shared that he often will do some self coaching, as you kind of talk to yourself in your own head. And he will always say when he feels like there's a level of frustration or de-motivation, or just the challenge of getting through everyday life, he'll say, “Don, get on your purpose. Get back to your purpose. If you feel like you're frustrated, that means that you're just not paying enough attention to your why.” As you just called it out. And he’s sure the listeners in Jamaica and around the world are like, “Thank you for what you do.” Without doing what you do, other people would not be telling their story. So this is why what you’re doing is so powerful. When asked about an online resource that he could not live without in his business, Don shared that it's such a tough question because he uses so many. He was going to recommend to the listeners to go to www.zengerfolkman.com because they have so many resources around leadership. There are many, many theories about what makes a good leader. And there are many, many books around leadership. It's like a giant ocean and he finds it overwhelming, many of his clients had done, he doesn't know what to do. There are too many things for him to focus on as a leader. And he completely gets that. And so what he often says is like, “Well, why don't we do a 360 and get some feedback from the people that you lead, including your boss and your peers. And let's ask them how you lead today and get their feedback.” And Zenger Folkman has this wonderful 360 degree assessment that allows leaders to get an accurate perception of how other people see them as a leader, with that, and then you can determine how to put together an action plan to build new skills or to build the strengths that you currently have. And so they've written a lot of great articles and white papers about that, and all of those things reside on their website, he would highly recommend that they do that. When asked about books that have had a great impact on him, Don shared that he used to read a whole book. He hardly does that anymore. He often read the first chapter, the last chapter, and then he'll skim read around the middle of the book a bit. A book that he cannot seem to put down, he goes back to repeatedly over and over as a very simple book, but it's called Emotional Intelligence 2.0 by Travis Bradberry. What a great resource, one, because it gives you that self assessment at the back of it. So you can go online and take a self assessment to kind of determine your emotional intelligence level. But two, because it gives you 66 great suggestions of how you can build your emotional intelligence through new behaviours or changing your behaviour. And he loves that because it's very application oriented. He love books that can get him to move in a direction that allows him to be a better person, better leader. So, he thinks Emotional Intelligence 2.0 by Travis Bradberry is one of those resources that the listeners could greatly benefit from. Don shared that he really has been inspired by their conversation today about purpose. And he’s trying to put together a masterclass on how to discover your purpose because he finds that many people have not. They haven't had the fortunate experience he and Yanique have had where they actually have been able to define what it is. It seems to him that most people say, “I'm not exactly sure what my purpose is, and I don't know how to find it.” What's the best way to decide that purpose is hard to discover. It is certainly something that is discoverable, but it doesn't just plop into your lap because you say, “I need to know my purpose.” It takes quite a bit of work and effort and reflection and searching and soul searching. And he just would like to help people in the future with a masterclass of some sort, where they could have a methodology to be able to discover what their purpose is. Me: So how far along is that master class? Cause I'm sure I could recommend it to quite a few people. Don shared that he has the outline. He’s just trying to figure out and actually testing some of the things that he has put into the outline with some people that are in that stage of discovery and asking them to give him feedback, like, “Was this helpful? What worked, what didn't work for you?” He finds that the discovery process for purpose seems to be pretty highly customized, so he’s having a tough time finalizing the approach because he thinks it has to have enough options to it, a variability to allow people to kind of modify the process to their personality and their style. Me: Do you have a Facebook group? Don shared that he doesn’t have a Facebook, he almost do everything through LinkedIn. He doesn’t have a particular LinkedIn group that he has sponsored yet. He shared that may that’s what he needs to do with purpose. Me: That would be a great idea because then you would definitely be getting people who are specifically aligned with what you are trying to achieve. And then you'd be talking to the right people. Don shared listeners can find him at – Website – www.donfrericks.com LinkedIn – @donfrericks Don: Allow me to offer a gift to your listeners; the first chapter of my new book Best Boss Ever: https://bit.ly/DonFrericks Don shared that it's interesting that he read this right before they went online together today and it's often called the Serenity Prayer. He thinks it's actually a great quote, but it's about helping reframe the things that we cannot change and the things we can change and helping ourselves stay focused on the things that we can change and trying to find the strength to do that. It's easy to get spun up today and the way that the entire world is demanding attention and the unrest and the racism that exists and all the frustration that people are experiencing with the pandemic. And many of those items we cannot directly change, but what we can change is our attitude and our emotional attachment and what we get involved with and what we don't get involved with. And he thinks one way to make the world a better place is to focus on the three things that you stand for is to live, love and laugh. If you bring that out, that's something that we can all control, how we live, how we love, how we laugh. And so he thinks the serenity prayer to him makes all kinds of difference and it's a good reminder to focus on what we can control. Me: It's actually a prayer that I revert to us from time to time as well. It reminds me of the law of attraction. Whatever you think about comes about. So, if you really put these affirmations and record or repeat these different positive things on a daily basis, you're actually intentionally feeding your mind with positivity and not focusing on all the things that as you said, you don't really have any control over. So you really want to focus on the things that you can control and try to be a positive agent of change in those areas. Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners Links Best Boss Ever: The 5 steps to rapidly develop yourself into the leader everyone wants to follow by Don Frericks Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear Emotional Intelligence 2.0 by Travis Bradberry Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!
In episode 38 I talk about running the Cactus Classic Trail Races near Peoria, Illinois. Also the Frosty 14 trail race near Waynesville, Ohio. Finally I talk with Yo Yo Man Scott Searle. Listen to how he became the Yo Yo Man, and his fascinating backstory that got him into running! Check out pictures below as well. RSS Feed FB: RunSmith Enterprises (group) Twitter: @RunSmithE Instagram: timcsmith1961 Email: chemsmith1 at gmail.com Eventually I'll post a YouTube version of the podcast! Same exact content, just put on YouTube for those who don’t do podcasts. See the pictures while I talk. With Cactus Classic RD Greg Dekeyser Frosty 14 Trail Race Swinging Bridge Yo Yo Man Scott Searle Photo Credit Amanda Turner Scott and Leila Vold Scott and Me Just before race. Photo Credit Scott Searle. Photo Credit Amanda Turner Photo Credit Amanda Turner Photo Credit Amanda Turner Photo Credit Amanda Turner Photo Credit Amanda Turner Photo Credit Amanda Turner Photo Credit Amanda Turner Photo Credit Amanda Turner Photo Credit Amanda Turner Photo Credit Amanda Turner Photo Credit Amanda Turner
LEVITICUS 3-4:Yesterday we heard about burnt offerings and grain offerings. Andrew Bonar states about Leviticus:“There is no book in the whole compass of that inspired Volume which the Holy Spirit has given us, that contains more of the very words of God than Leviticus. It is God that is the direct speaker in almost every page; His gracious words are recorded in the form wherein they were uttered.” Note this in our reading in Leviticus today: By and large, the sacrificial system was set up to forgive unintentional sins. (Some small exceptions will be noted in tomorrow’s reading in Leviticus.) It is good to draw a distinction— as the book of Hebrews does, between unintentional and intentional sins. Each of us should feel uncomfortable, because each of us can look back and remember sins we committed intentionally. Let us make the firm commitment to never trample upon our Savior’s kindness by sinning intentionally. But we can praise the Lord for this verse spoken by Paul in Acts 13:38-39: “Therefore let it be known to you, brothers [and sisters//0], that through this one forgiveness of sins is proclaimed to you, and by this one everyone who believes is justified from everything from which the law of Moses could not justify you.” (NET) PSALM 11:This is a song of trust in the Lord. LUKE 8b: Yesterday we read the parable of the sower, or different kinds of soil. Jesus taught about the importance of hearing and doing what is in God's Word, and that was echoed again when his mother and brothers came to see him. GNT Translation note:Lev. 4:31 Then he shall remove all its fat, just as the fat is removed from the animals killed for the fellowship offerings, and he shall burn it on the altar as an odor pleasing to the Lord. In this way the priest shall offer the sacrifice for the [person’s//man's] sin, and he [(generic sense)] will be forgiven.[We started the paragraph at v27 with “If any of you _people_ sin,” (Hebrew: common people) so here we find a place where the editors missed making this gender neutral in v31. The Hebrew says ‘him’, of course, but this may be taken generically— as English used to be taken generically in such places. However, in actual practice, I bet it was very, very rare in Moses’ day that such a ceremony of forgiveness would have been done for a woman. Sorry ladies. However, bear in mind the wonderful equality that has now been given in Jesus. Gal. 3:28]====Ps. 11:3 There is nothing a good person [(like you)] can dowhen everything falls apart.”[The addition helps the listener know that this verse is still part of the quote.]====Luk. 8:25 Then he said to the disciples, “[What happened to the idea of your believing in me?//Where is your faith?]”But they were amazed and afraid, and said to one another, “Who is this man? He gives orders to the winds and waves, and they obey him!”29 He said this because Jesus had ordered the evil spirit to go out of him. Many times it had seized him, and even though he was kept [bound//a prisoner], his hands and feet tied with chains, he would break the chains and be driven by the demon out into the desert.30 Jesus asked him, “What is your name?”“My name is ‘Mob[./,]’” [He answered this way//he answered—] because many demons had gone into him.48 Jesus said to her, “My [friend//daughter], [you have been healed because you believe in Me.//your faith has made you well.] Go in peace.”49 While Jesus was saying this, a messenger came from [Jairus’//the official's] house. “Your daughter has died,” [0//he told Jairus;] “don't bother the Teacher any longer.” NLT Translation notes:Luk. 8:7 Other seed fell among thorns that grew up [with the tender young plants and choked them out.//it and choked out the tender plants.] 8 Still other seed fell on fertile soil. This seed grew and produced a crop that was a hundred times as much as had been planted!” When he had said this, he called out, [“You people have ears to hear with, don't you?! Well then, listen and understand!”//Anyone with ears to hear should listen and understand.][Seed is a collective noun, therefore plural!]9 His disciples asked him what this parable meant. 10 He replied, “You are permitted to understand the secrets a of the Kingdom of God. But I use parables to teach the others so that the Scriptures might be fulfilled [where God said//0]:‘When they look, they won’t really see.When they hear, they won’t understand.’25 Then he asked them, “[Whatever happened to the idea of your believing in Me?!”//Where is your faith?]The disciples were terrified and amazed. “[What kind of man is this?!//Who is this man?]” they asked each other.“When he gives a command, even the wind and waves obey him!”30 Jesus demanded, “What is your name?”“[Batalion/Legion],” he replied, for he was filled with many demons.32 There happened to be a large herd of pigs feeding on the hillside nearby, and the demons begged him to let them enter into the pigs.[0/So] Jesus gave them permission.[The Greek ‘kai’ (and) is frequently left untranslated on purpose. I definitely don't like the addition of a 'So' logical connector here.]34 When the herdsmen saw [what happened//it], they fled to the nearby town and the surrounding countryside, spreading the news as they ran.35 People rushed out to see what had happened. A crowd soon gathered around Jesus, and they saw the man who had been freed from the demons. He was sitting at Jesus’ feet, fully clothed and perfectly sane, and they [all became afraid//were afraid].48 “[0//Daughter],” he said to her, “[You are now healed because you believe fully in Me.//your faith has made you well.] Go in peace.”[Jesus does call her 'daughter' in Greek. But people can often get the wrong impression from that. One common wrong implication would be that this woman was younger than Jesus. If the translator changes to something like 'woman', then there are other problems with wrong implications. Other options I have thought of sound unnatural. For naturalness sake, it sounds best and most natural to me to just leave the word out.]50 But when Jesus heard what had happened, he said to Jairus, “Don’t be afraid. [Just keep believing fully in Me//Just have faith], and she will be healed.”
LEVITICUS 1-2:Yesterday at the end of Exodus, the worship in the completed and dedicated tabernacle was started. Leviticus is a continuation of Exodus, in the same way that Exodus is a continuation of Genesis. Leviticus also starts with the word ‘And’. The title once again comes from Latin Vulgate which was based on the name in the Septuagint. So the name does not come from the Hebrew. Because of the name, many think that this book is a handbook only for the priests. Not so. Wenham (from Constable) states: “It would be wrong, however, to describe Leviticus simply as a manual for priests. It is equally, if not more, concerned with the part the laity should play in worship. Many of the regulations explain what the layman should sacrifice. They tell him when to go to the sanctuary, what to bring, and what he may expect the priest to do when he arrives. Most of the laws apply to all Israel: only a few sections specifically concern the priests alone, e.g., chs. 21—22. The lay orientation of the legislation is particularly noticeable in ch. 23, where the whole emphasis lies on the days that must be observed as days of sabbath rest.” Many New Testament concepts are foreshadowed in this book, such as the seriousness of sin in God’s sight, the necessity of atonement of sin, the holiness of God, and the necessity of a mediator between God and Man. H.C. Mears says, “In Genesis we see humanity ruined, in Exodus, humanity redeemed, and in Leviticus, humanity worshipping.” One can’t read this book without being thankful to Christ Jesus for His sacrifice which fulfills the incredibly detailed laws about sacrifice for us. PSALM 10:E.C. Olsen says this Psalm has “a triple theme: the silence of God, the despair of the humble, and the pride of the wicked.” This Psalm doesn't give us all the answers, but we know God understands how we feel about these things. LUKE 8:At the end of Luke 7 we read about how Jesus was anointed by a sinful woman, and how Jesus answered the silent criticism of Simon, the pharisee. GNT Translation notes:Ps. 10:3 The wicked are proud of their evil desires;[greedy people curse and reject You, Lord.//the greedy curse and reject the Lord.]4 The wicked do not care about [You//the Lord];in their pride they think that God doesn't matter.5 The wicked succeed in everything.They cannot understand [Your//God's] judgments;they sneer at their enemies.6 They say to themselves, “We will never fail;we will never [get//be] in trouble.”9 they wait in their hiding place like lions.They lie in wait for the poor;they catch them in their traps and drag them away. (People like me!)16 [You, O Lord, are//The Lord is] king forever and ever.Those who worship other godswill vanish from [your//his] land.====Luk. 8:2 and so did some women who had been healed of evil spirits and diseases[://.] [Here are their names:] Mary [(the woman from the village of Magdala)//(who was called Magdalene)], from whom seven demons had been driven out; 8 And some seeds fell in good soil; the plants grew and bore grain, one hundred grains each [stalk].” NLT Translation notes:Lev. 1:12 Then [you/0] cut the animal in pieces, and the priests will arrange the pieces of the offering, including the head and fat, on the wood burning on the altar.[Modern readers tend to think that the priests did all the messy bloody work. Not so!]====Ps. 10:2 The wicked arrogantly hunt down the poor.[Why not let/Let] them be caught in the evil they plan for others[?!/.]4 The wicked are too proud to seek [You, O God!// God.]They seem to think that [You are dead!//God is dead.][Compare with CEV on using 2nd person here.]8 They lurk in ambush in the villages,waiting to murder innocent people [(like me)!//.]10 Their helpless victims [(like me)//0] are crushed;they fall beneath the strength of the wicked.12 Arise, O L ORD !Punish the wicked, O God!Do not ignore [us helpless people/the helpless people]!13 Why do the wicked get away with despising [You, O//0] God?They think, “God will never call us to account.”14 But you [really do//0] see the trouble and grief they cause.You take note of it and [will/0] punish them.The helpless put their trust in you.You [really do] defend the orphans[!/.]15 [Oh, break//Break] the arms of these wicked, evil people!Go after them until the last one is destroyed.17 LORD , you [really do//0] know the hopes of the helpless!.Surely you will hear [our/their] cries and comfort [us/them].====Luk. 8:7 Other seed fell among thorns that grew up [with the tender young plants and choked them out.//it and choked out the tender plants.] 8 Still other seed fell on fertile soil. This seed grew and produced a crop that was a hundred times as much as had been planted!” When he had said this, he called out, [“You people have ears to hear with, don't you?! Well then, listen and understand!”//Anyone with ears to hear should listen and understand.][Seed is a collective noun, therefore plural!]9 His disciples asked him what this parable meant. 10 Hereplied, “You are permitted to understand the secrets a of the Kingdom of God. But I use parables to teach the others sothat the Scriptures might be fulfilled [where God said//0]:‘When they look, they won’t really see.When they hear, they won’t understand.’25 Then he asked them, “[Whatever happened to the idea of your believing in Me?!”//Where is your faith?]The disciples were terrified and amazed. “[What kind of man is this?!//Who is this man?]” they asked each other.“When he gives a command, even the wind and waves obey him!”30 Jesus demanded, “What is your name?”“[Batalion/Legion],” he replied, for he was filled with many demons.32 There happened to be a large herd of pigs feeding on the hillside nearby, and the demons begged him to let them enter into the pigs.[0/So] Jesus gave them permission.[The Greek ‘kai’ (and) is frequently left untranslated on purpose. I definitely don't like the addition of a 'So' logical connector here.]34 When the herdsmen saw [what happened//it], they fled to the nearby town and the surrounding countryside, spreading the news as they ran.35 People rushed out to see what had happened. A crowd soon gathered around Jesus, and they saw the man who had been freed from the demons. He was sitting at Jesus’ feet, fully clothed and perfectly sane, and they [all we overcome with fear//all became afraid//were afraid].48 “[0//Daughter],” he said to her, “[You are now healed because you believe fully in Me.//your faith has made you well.] Go in peace.”[Jesus does call her 'daughter' in Greek. But people can often get the wrong impression from that. One common wrong implication would be that this woman was younger than Jesus. If the translator changes to something like 'woman', then there are other problems with wrong implications. Other options I have thought of sound unnatural. For naturalness sake, it sounds best and most natural to me to just leave the word out.]50 But when Jesus heard what had happened, he said to Jairus, “Don’t be afraid. [Just keep believing fully in Me//Just have faith], and she will be healed.”
Description: Heather Craik shares with us some pitfalls of dating as a single mom, with some pretty crazy results. Plus a food that fills you up from the inside outHi everybody, I'm Barbara Fernandez, the Rocking Raw Chef, here with my Clean Food, Dirty Stories: one to entertain, the other to inspire.I help people stamp out stress, depression and fatigue over at RockingRawChef.com, and today's title is:How Not To Date As A Single Mom (And Still Find Love Anyway)In addition to this story, at the end of this episode I'll share with you the best food to feel full, in other words, to fill you up from the inside out.OK enough hints from me, let's get on with the story.Our guest, Heather CraikI am super excited to be joined here today for our story by Heather Craik. Heather's going to share with us what it can be like to start out life as a single mom, explore dating on Tinder (which like I've never done) and have long distance relationships (which I haven't done either). So all that sounds super interesting to me! She now helps people solve a completely different kind of problem which we'll mention later.For now though, Heather, welcome to the Clean Food, Dirty Stories podcast! I've been looking forward to having you ever since you told me about your incredible, roller-coaster story!Heather: Hey, thanks for having me. Glad to be here.Me: You're so welcome. So I think if I understood it correctly that your story starts where you were with somebody and you got pregnant? And then you wound up being a single mom? Can you talk about how that came about, maybe?Heather's storyHeather: Yeah, sure. I mean I'd been with this guy for about nine years or so and that's an entirely different story in and of itself. But what happened was I was in Canada when I fell pregnant. And because I wasn't expecting to fall pregnant in Canada, I didn't actually have medical coverage for that. So I came back home to the UK which is where I'm from. And you know a couple of months after that I realized that it was really not working out with this other guy.Me: The nine year guy.Heather: So that was just a bit entertaining for a while. I broke it off with him and went through the rest of my pregnancy, it was just me. My parents were there which was really helpful. But I was about 5 months pregnant I reckon when it ended.Me: That is so, I have to say that is just so, so brave! Oh my goodness. Like how did you...how did you feel like when you... I mean, yeah, how did you feel? I can imagine – I can't imagine, I mean I've been pregnant, I have two kids. But how did you feel when you just like made that, made that decision, you know? To...Heather: Well I think leading up to it was quite stressful. And I noticed that before the decision was actually made, I felt stressed for a lot of days, but once it was done and it was over I actually felt relieved. Which I think was really telling.Me: Wow. That's really telling. Especially like the situation you were in, right? Cause I know that for me, when I was pregnant in some ways I felt kind of vulnerable, you know? Because you're carrying this childHeather: Oh yeah, entirely. I was back staying with my parents even. So yeah. But they were great, by the way. My parents were fantastic from the word go.Me: Oh wow, that's really good. Well I'm sure that at the end of the day they just really want you to be happy, right?Heather: Yeah, they're really good that way.Rebuilding a businessMe: So then you started out as a single mom, so was your son born when you were still living with your parents? I mean, were you working at all?Heather: Yeah, I was still with my parents for about 10 months after he was born, actually. So I was working, I had started work on my business at that point but it hadn't really fully taken off. I had my business before I fell pregnant, let's just clear that up. But then it sort of, you know, the whole moving country and then being very pregnant and then having a very small child, it had fallen by the wayside. So I had to kind of build that back up again.Me: Yeah. Wow. I can't even imagine, like, I don't know, I started...I started my business when my kids were like 10 and 12 or something like that. But I think I was so traumatized when my son was born, my first child, that I don't think I could have had any head for business at all. It was like...Heather: Oh I tell you what, pregnancy brain is such a real thing though. You don't realize it, but probably the last couple of months of my pregnancy and for three months after I couldn't focus on my work at all. I would try, I would sit down in this dazed fog and try to code and it just did not work.Me: Wow, I guess because...that would be an interesting topic in and of itself, right? Pregnancy brain and why it happens and everything. I mean you've got another being with you, right? That's, that could be...that's the first thing that comes to my mind. That must have been really hard. But at least your parents were there to help out, right? I imagine when your son was born, then...Heather: Yeah, I didn't have to cook for the longest time! That was hugely helpful!Me: Oh! Heaven! (laughs)Heather: I know! I do miss that!Time to start dating againMe: Yeah! So then how old was...cause I know that at some point you did...you did want to start dating again. How old was your son when you were like, 'OK, I'm gonna just, you know...'Heather: I think just over a year, actually.Me: And was there anything that happened? Any specific, I don't know, moment or incident that caused you to think, 'OK I'm ready to date now'? I mean, it's a pretty big decision, right?Heather: Honestly, it had been a very long time for me since I'd had any...you know, any of that wonderful sex stuff. Me: Any action. Yeah, of course!Heather: And it was getting to that point...I had moved out which was, you know, helpful. So I'd moved out and had my own place and my son was more settled, he started to sleep better at night which was a real help. Yeah, that was pretty much what led up to it.Me: Wow. And then so you said that you started finding people...How did you start finding people? I'll let you talk about it!Trials of TinderHeather: Well since I pretty much live online anyway, I automatically gravitated over to dating sites. You know, I'd been hearing a lot about Tinder because I'm of that age group that they obviously target for that kind of thing. So I thought 'OK whatever, I'll have a look'. I wasn't expecting to find anybody but I thought whatever, it would be worth a laugh at least.Me: So then like sorry, for people who don't know what Tinder is, can you say a little bit about like how it works?Heather: OK well basically, what Tinder is, it's an app first and foremost. It links into your Facebook but it doesn't post to your Facebook. It just pulls information from there. And you know, you get these photos that come up and you either swipe right if you'd like to talk to them or swipe left if you don't want anything to do with them. Me: Yup (laughs).Heather: So what happens is if you swipe right and someone else, like the one you just swiped right on also swipes right, then you can start a conversation.Me: Right. Kind of like shopping, I guess.Heather: Kinda sorta. You already have that 'OK well we both agreed we like something about you'. You get that. By its nature it can be quite shallow, but there actually are descriptions and bios as well. People don't actually read them...Me: That was my other question as well. Cause if you swipe...So do you have the description under the picture that you can read before you swipe? Or do you only swipe based on...Heather: Yeah, you can see it under the picture. You just have to click and you can read it. Not everyone does.Me: Of course, yeah I can imagine. Interesting people...or notSo you met some pretty interesting people on Tinder, right? I believe there's a little story there...Heather: Oh, yes, did I ever!There were a few interesting ones I will grant you, but the one that still sticks in my head was this one guy. And I don't remember his name, I don't even really remember what he looks like, but I remember he was quite reasonable at first. So obviously we'd both swiped to the right to talk, whatever. We'd exchanged a couple of messages and then pretty much off the bat he was like, “Well I like Lego”. As one of his interests. And I was like “OK, well Lego's pretty cool, fine.” And then he comes back with, “No, no, I really like Lego”. Before I had a chance to respond to that, he follows up with this other message saying that he likes to put it in certain places and I'm afraid that I was out. All done. No way!Me: Oh no, that's too weird (laughs). Did you actually like meet live with anybody on Tinder?Heather: I did actually meet live with one of them and honestly it was probably one of the more shallow ones. It was just one of those 'hey he looked good I looked good'. Fine. We'll meet up. And he was a nice guy, still is a nice guy. Not the brightest tool in the shed, but yeah, we did meet up and we did engage in some activites and that was fine. But not particulary fulfilling, I would say.Is Tinder worth it?Me: Yeah. So is your conclusion that it's probably good for the shallow stuff but not much more? Is that what you would say?Heather: I reckon it probably could work for people that had a bit more time. There were certainly some interesting people there that I reckon if you'd gone out and spoken to them in a coffee type setting that might have been OK. But a lot of people do just go on and use it for shallow whatevers.Me: Yeah. So then, how long did you kind of like play around with Tinder before you went on to somebody else that...yeah? (laughs)Heather: Probably around a month and a half or two months, I was just bored by that point. And you're having to keep up all these other conversations too. It seems sort of mean to be like 'OK I'm not that interested' but at the same time...not that interested.Me: Yeah, and it's time and everything that you're taking up, right?Enter the former loverSo then how did the former lover come into the picture?Heather: Ah, well you see he was one of those people that we never went particularly far emotionally. That was just never our thing. But we had been lovers obviously on and off. And he...I'm not sure how that started again actually, I think what happened was we started talking again cause we were phasing in and out of each other's lives anyway. We started talking again and it was just one of those 'hey OK, so do you just want to come over' type things. I think I actually started out telling him that nothing was gonna happen, and that was obviously not what actually happened.Me: I had somebody like that too. It was actually quite handy, it was because I used to be a singing waitress and a singing coat check girl in this like fancy French restaurant place. Very, totally random and there were lots of different bands that came through and there was a guy like that. You know, we had a kind of understanding that if, you know, if we were in the mood for just something superficial, we'd just, you know, it's fine.Heather: Yeah, and it's not like you don't care, it's just never ever gonna be anything else.Me: And then I feel like, you know, well I think there's a place for that right? If that's what you want and that's what they want, I mean why not, right?Heather: Yeah, I mean it worked out pretty well for that.A long distance relationshipMe: And then you said that after that you somehow then found yourself in a long distance relationship, I mean how did that happen?Heather: Yes, I kinda did. So this guy was somebody that I'd met in Canada about 6 years prior, nothing ever happened there. He was friends to us both but we'd sort of lost contact for a while. We hadn't really seen each other for a while. We started talking again, it must have been a couple months after Gabriel turned one, so it must have been September probably that we started talking again. I was minding my own business, not looking for anything in particular. And he just admits that he likes me, and I'm like “Oh, OK” because I'd always sort of had a thing for him too. So we did that and then it just went boom. Right time. We gave it a go.Me: And then how did you...but you said it was long distance, so like how did that work? Did you like Skype each other?Heather: What we used to do was we would talk a lot on Facebook messenger because that was the quickest and easiest way. But he would also video call. Like after a few months we realized that worked a bit better. He would hop on video and we'd talk. Which, you know, it was fine when my kid was asleep.If he isn't a kid kind of guy...But for whatever reason my sweet, darling toddler that loves everybody hated when I was on video with this guy. He was fine with video with other people even. Hated it. Tantrum after about 10 minutes, did not like it.Me: I wonder why.Heather: Yeah, I mean to be fair, this guy didn't particularly like him either. He tried, but he wasn't ever a kids type person and you know he really didn't like my ex either which didn't help matters because honestly...they're related, so...Me: Oh, your son and your ex, yeah.Heather: Yeah. So, yeah, that didn't go very well. He did make an honest effort but that's not really something you can make an honest effort on. Which is kind of why we ended up splitting actually. It was that and the distance. Because I realized that I didn't want to move back to Canada and he had realized that he didn't want to move either.Me: So how long were you in that kind of situation with him before you were like 'oh well this isn't really gonna go anywhere'.Heather: Well I think probably that entire relationship lasted about 5 months. It was about a month or two of 'OK what are we gonna do about this' so that wasn't particularly fun. And then it became really obvious at the end that it was just never gonna change really. I did entertain the thought of moving for a little while. And I know that he tried thinking about moving too for a little while, and we just wouldn't have been happy moving, either of us, so.Trying out BumbleMe: You said that once you moved on from the long distance relationship, you mentioned something called Bumble. What's that?Heather: Oh, Bumble, right. So it's kind of like Tinder, but with a very noticeable difference. Only the women can do the first message and you only get 24 hours after you've matched to make that message. And then they get 24 hours to message back, and if no-one does within their time frame, that's it. Unless you pay. Some people pay.Me: And how did you find that compared to Tinder?Heather: Honestly it was very similar, but the people seemed to be looking for deeper connections in general. In general. But there were obviously still plenty of the 'oh hey, I just want a casual something'. That's fine, if that's what you're looking for.Me: And then did you meet a lot of people on Bumble?Heather: There were a few people I spoke to actually, and some of them were quite lovely. And there was one I actually met up with. He was fine, we sort of met up during the day at one point first of all. You know, we got on great, it was OK. I think we went to the park actually, so Gabriel was actually there. He was running about at the park. This other guy was there and it was fine, there was nothing going on. We would up meeting up the next evening. And basically we did the kissing thing and then the other stuff, but oh my God no!Kissing a black holeHow would I describe this delicately? Probably not very well, but I'll describe it anyway. Imagine a black hole and imagine chicken pecks and combine the two. And that was his kissing.Me: Oh, that's horrible!Heather: And the sex itself was not much better.Me: Oh, OK that's actually, that's a really good image. That's a bit scary, it's kind of a bit freaky.Heather: Yeah, you sort of wonder how they get to that age without knowing how to kiss. But anyway.Me: I guess some people do, right? I guess that didn't go anywhere! Heather: That did not!Me: (laughs) And then you said you found yourself in another long distance relationship? Or not a relationship?Heather: Ah, completely accidentally, I had in fact sworn off boys at this point. I was like 'you know what, I don't even care anymore. I'm not doing this dating thing anymore, I'm happy on my own'. Because it had come to that point, right? My business was going well by this point. I was perfectly happy just not looking for somebody. That was me at this point.Me: I mean then did you think...sorry, did you think that...when you say you were perfectly happy not looking for somebody, was it because you thought 'oh there's no point, they're all gonna be a bit crap' or was it because...Heather: There was a bit of that but it was more that I wasn't that fussed about it anymore.When you're perfectly happy on your ownMe: Oh! What happened for you to like be not fussed?Heather: I think it was a combination of the ending of that long distance relationship. Because I had cared quite a bit and then obviously it didn't work for practical reasons. Combined with...I'm gonna call it a sex experience, but it's not...you know the one. And then also combined with I'd reached a point where I really wasn't lacking anything.I think probably the reason I started looking in the first place was that I felt this longing for a connection, right? But by that point I was actually OK on my own. I didn't need that to validate me anymore.Me: So the interesting thing I find about that is that there are so many people who try to get to that point through conscious effort, right? For example they think to themselves, 'oh I keep reaching out to others for connection and I'm kind of just fed up because nothing's working. I'm just gonna be by myself and do a lot of introspection'. And stuff like that. Whereas with you...Like in other words, they try to get to that point by working on themselves in a very conscious way. Whereas with you it sounds like it was a very kind of like organic process.Heather: It was completely accidental! I was just doing my own thing.Me: Did it have anything to do with your business doing well? Because I know you did say at one point that it was quite hard with your business, right? There was a bit of a tough period.Heather: Well yeah, because obviously I had a young child. It's not that easy to juggle with business, especially since I was used to just running it by myself.Being your own personI think that took some getting used to. But no, what happened was over the course of that long distance relationship that lasted about 5 months, my business started to take off and have more traction. My child, very helpfully, started sleeping through the night. I wasn't a sleep-deprived zombie anymore. That was a lot more fun! I started to take better care of myself again and you know what? He was actually quite good for me in that regard because I started to explore being my own person again which was really quite helpful too.Me: Oh I know what you mean.Heather: All that combined so that I found who I was again.Me: I know what you mean, it's kind of...cause I can remember that stage with my own kids. It's kind of like, yeah, you do get your own life back in a sense. I think you put it well to me in an email when you said like a mombie, right? You're walking around with no sleep.Heather: Yeah, up until that point I don't think I had slept more than two hours in a row since he was born. Because his longest period of sleep...And that only happened when he was about a year old maybe, was four hours and then two hours and then two hours and then one. But obviously I was still up. So I got two, two, one and a half if I was lucky...Self-affirmationMe: Oh wow. So then...I was gonna ask you something about that. And then your business started to take off, right? You got more clients and everything? Do you think...cause I don't know about you, but for me I know that when the business stuff starts to go really well, that's a big, a big kind of self-affirmation, in a way.Heather: Yeah, it's like this realization 'oh hey I can make it work. It's doing well, I can do this'. That point that you get to. I'd had it before, but I think with being pregnant and having my kid...There was a part of me that was initially worried that 'oh my gosh, what if I don't ever get this back?' You know? So obviously that had been appeased by that point because I started to see it come back again.Me: So then now where are you at now with that? I mean I know that your business is going well. But do you also like, are you at the point where you have somebody in your life? Or are you at the point where...Heather: Oh yeah, it's actually really funny. It was probably about a week after I got to this realization that I was totally fine. I could just have a business and have my son and maybe go travelling and all this fun stuff....Along comes the right guyAlong comes this guy that I'd been speaking to probably since October. He was a friend of a friend, we'd started talking on Facebook. I think we met once some years ago for like 5 minutes. So we'd been talking and we get along really well. We'd video chat just as friends, whatever. And so somewhere in there he decided to profess his undying love for me which was helpful.Me: Oh, wow.Heather: I'll be fair, I do love him too. We are not together. I am still single because I'm incredibly stubborn and I'm not doing the long distance thing again. But he's actually looking at moving here at some point.Me: Wait, so is he in Canada at the moment?Heather: Yup, he's in Canada as well.Me: Oh! Yeah, you've gotta get those guys out of Canada, right?Heather: Yeah, I'm just gonna need to import somebody.Me: Exactly. Well, just the good one, right? The other guys can stay over there.Heather: Yeah, they can stay as far away as they need too.Me: Just get the good one. Being clear about what you wantMe: So are you...how can I put this? Have you basically just said to him, you know, “I'm not moving, if you want us to be together then this is how it's gonna work. And I need you to come here” kind of thing?Heather: Pretty much, yes. What happened was that I was quite open with the fact that I'm not leaving here. Or that if I did leave from here, it would just be to Europe maybe. You know, fairly local because I don't want to leave my family behind again.Me: Especially with your son and everything, right?Heather: Yeah, and a ten hour flight each way is not ideal.Me: Oh I know, I've done that, yeah!Heather: That's where I came into it. And he was all like, well he was initially all 'No I don't want to move either'. Which was fine because, you know, we weren't dating. But he sort of came round to the idea. I think what happened for him basically is he looked at it and decided, 'Actually I don't have much to keep me really. And I want to be over there with her, so...' That's where he came to it.Me: Wow, so yeah, you'll soon have somebody flying halfway across the world to be with you, which is pretty cool, right? Heather: Yes, it makes a change.Me: Exactly! Rather than you doing all the flying, that's really good.What Heather does nowSo what about...so now I know that with your business and everything, well. I'd love to ask you about what you're doing now because I know for a fact that what you're doing now is super helpful to people like me!Heather: Yeah, OK. So what I do is, I run Designmancy. And basically what I do there is I will take your WordPress site and I can build it, I can repair it, I can train you how to use it. I can fix it...Anything you could possibly need for WordPress, that is what I do. I'm your coder fixer gal, basically.Me: Wow that is really cool. And you take on all different kinds of projects, everything from like building sites to fixing existing sites...Heather: Oh yeah, I mean I am honestly at my happiest when I'm getting to fix bits and pieces of code or getting to build something new. Really I get kind of twitchy if I've not fixed anything for a couple of weeks, so just give me something to do!Me: Oh just give me a call, I've got plenty to fix!Heather: Basically that's how I work.Me: That's really cool. And of course you can do it from anywhere, right?Heather: Well yeah, that's a big help too.Me: That's fantastic! Brilliant! What's your...Oh I'll put the link to your website in the show notes. But for the benefit of people listening, where's the best place for them to find you?Where to find HeatherHeather: OK, probably the best place to find me is designmancy.com. I'll spell it cause it's a bit of a weird word. It's design, I think we all know that bit! And then it's mancy dot com. That's the best place to reach me. Depending on when you get there my site may still just be a 'coming soon' page. Because cobbler's shoes and all that stuff. But it does have this really nice early bird discount, so hop on over!Me: Super! So then I have another question for you. Is that the new design of your website? Because your business is already, you know, going well and making money and stuff, I assume you got your previous clients from a previous website? Is that right?Heather: Well I had had a website there for a while but it was never really that good. I've actually been getting a lot of my clients from Facebook groups and referrals and word of mouth. I've not been using my site as much but it has gotten to the point where I really need it to work. I'm really excited by this actually, I've hired a copywriter to help me. So she's doing all my written content. Obviously I'm doing my website bit but I've got a photographer and all that fun stuff as well. It's coming together really quite nicely and it's exciting!Me: Super! And I do know that it's very cobbler's shoes, right? That, you know, the WordPress site designer whose WordPress site isn't designed yet because you're doing everybody else's, right?Super! Oh thank you so much Heather for being here to share your story with us. I love that, so...Heather: Thank you Barbara, I'm so glad I got to be here and thanks for having me!An ideal food to feel fullMe: You're so welcome! So, I mentioned at the beginning of this episode that I'd share with you one of the best foods to fill you up. It's a great comfort food that's actually good for you. And that food is...oats!Now oats are a very powerful yet often underestimated food. They really do help fill you up and give you energy over long periods. As do chia seeds, which I've spoken about in a previous episode.And the reason I'm mentioning food to feel full is because a lot of us could reach for fulfilment in the arms of someone. Man, woman, whatever. But this food can actually fill you up without reaching for anybody's arms. And then you can still reach for the arms of somebody if you want to!In terms of food to feel full, in one study done in Australia, oats actually ranked at number 3 for a 'satiety index'. Which basically is a number allocated to how good particular foods are at satisfying hunger and contributing to a feeling of fullness. Some researchers have found that eating oats can help reduce appetite as well. So if you make yourself some oatmeal with apples, you'd be giving yourself a double whammy of food to feel full, as it were, because apples are good appetite-reducers too.I'm sure that if you've eaten oats, well you may not be very surprised at that because you've probably experienced feeling pretty full after a bowl of, say, oatmeal or porridge as they say in the UK.Other benefits of oatsDid you know that oats do have a lot of benefits, and one of the benefits is that they're great for your gut? They're high in fiber so they're very helpful for digestion, and some researchers believe that they may even help boost some of the beneficial bacteria in our gut.The other cool thing about oats is that they can be very helpful for lowering cholesterol. The oats bind with cholesterol and therefore help remove excess from your body. I've got personal experience with this because my ex-husband used to be on medication for high cholesterol, until he did two things. The first one was he started eating my food, but also he added in oats at breakfast. Within a year he was off the medication and that was about 10 years ago now. And if anyone comes near him and says the word 'oats', they will get an earful about how oats bind with cholesterol and you know, blah blah blah. He goes on about it(!)But the benefits of oats don't stop there. You don't have to eat them, you can bathe in them! For help with inflamed skin conditions such as eczema, chickenpox or even sunburn, you can add one cup of finely ground oats to your bathwater and let your skin soak up all that goodness.What oats containAs to what oats contain, they have many minerals, such as selenium, magnesium, phosphorus, manganese and zinc. So the phosphorus helps if for example you've got students in your house for example and they're studying for exams and things, phosphorus can help there too.Many people ask if oats contain gluten. It's important to note here that oats of themselves don't actually contain gluten. However, if you are celiac or extremely sensitive to even traces of gluten, you'll want to check the provenance of your oats. Because sometimes they can pick up traces of gluten if they are grown next to a field of gluten-containing grains such as wheat or barley. You can buy packages of oats that are marked gluten-free, they're just a bit more expensive. But you can get them.How to eat oatsAs to how to eat oats, when you're faced with buying oats in the supermarket, you may get a bit confused. There are steel-cut oats, oat groats, rolled oats, Scottish oats... all kinds of oats! I'll link to an article below that spells out the different kinds so that you'll know what to buy without tearing your hair out.Personally I use two kinds. I use oat groats, which are the whole grains. They're great for soaking overnight and making into oat milk, and they're also really good for grinding for making oat flour. I also use rolled oats which are basically hearty flakes. They're oat groats that have been pressed flat and they're great for making energy bites.I've got some recipes that use oats in my 5-Minute Chocolate Heaven ebook, so if you'd like to take a look, I'll post the link below in the show notes. Have YOU got a story to share?Which brings us to the end of this week's story – and if you've got a true story to share (and you'd like to know what food could have saved the day or enhanced your situation), I'd love to hear from you! Got a question, or a comment?Got a question, or a comment? Pop a note below in the comments, that would be awesome. You can also subscribe to the podcast to listen 'on the go' in iTunes, Stitcher or TuneIn.I hope you have an amazing day. Thank you so much for being here with me to share in my Clean Food, Dirty Stories. Bye for now!RESOURCESLink to 5-Minute Chocolate Heaven and other recipe ebooks: https://rockingrawchef.com/5-minute-recipes/Article on health benefits of oats: http://www.medicalnewstoday.com/articles/270680.phpAn easy explanation of the different types of oats: http://www.webmd.com/diet/oatmeal-benefits#1Heather's bio: Heather runs Designmancy, your place for WordPress design, repairs and training, while raising a 2 year old son and generally plotting to take over the world.Heather's website: http://designmancy.comFind Heather on Facebook and Instagram
When you write, whether it’s copy, essays, or words of any nature, you’re making a much bigger impact than you think. Almost without fail more people will read what you write than you believe. In a very real sense you’re setting waves into motion. Click here to download or listen to this episode now. Spiritual Foundations I believe we often don't see God's miraculous intervention in our lives because we don't believe he'll do it…and we don't ask. We believe God for little, vague things that don't put our faith to the test. Pray that God will relieve our back pain? No problem. Pray that God will heal a killer disease like cancer? Somehow we think that is harder for God. Yet God says in His word, “Behold, I am the Lord, the God of all flesh. Is there anything too hard for Me?” Just know that whatever you're facing, God has what you need and He's ready, willing, and able to supply you with it. In this episode I’ll share some astounding examples that prove once and for all that nothing is too hard for God. Tip Of The Week For a limited time I’m making available my free copywriting course entitled “Ray's Short Course on Copywriting: Selling Without Sleazing” plus a free ebook about the $2 Billion Sales Letter You’ve Never Heard Of. Inside this free course you’ll find the answers on how to sell without feeling sleazy, and I’ll walk you through the most successful sales letter ever written, and show to how to apply it to your product or service. Feature Segment: “The 5 Readers You Either Benefit Or Betray” The 5 Readers You Either Benefit or Betray When you write something, I think you should take it seriously. You have more readers who are affected in deeper ways than you realize. Here are the readers you either benefit or betray with your words: You Team Family Tribe Competitors Here are some snippets from our conversation: Your first, and most important, reader (11:50) Gymnastic Thinking (12:40) The hobgoblin of little minds (13:50) There is no “I” in T-E-A-M (15:12) The philosophy of existence (15:50) When in doubt, write it out (17:00) Don’t send me an email about this (18:05) The dirty bag of water (18:47) The obscure reference rewards program (19:37) Why things matter (20:25) Be sure to leave this for your family (22:19) The psychology of fandom (23:17) How to think for yourself (23:57) It doesn’t feel good, it feels necessary (25:02) One of us is unnecessary (26:04) Why you want the other side to win (26:32) Sharing is caring (29:14) Creating value out of thin air (30:14) Resources Mentioned In This Episode “Ray's Short Course on Copywriting: Selling Without Sleazing” How To Help Subscribe to the show through iTunes and give us a rating and review. Make sure you put your real name and website in the text of the review itself. We will mention you on this show. PLEASE USE THE APPLE PODCAST APP! Get The Transcript Right-Click and “Save As” to Get the PDF Transcript.