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It's episode 300! First up, Dean Maciuba (Crossroads Parcel Consulting) briefly discusses FedEx's plans to merge its Ground and Express delivery networks. Then the USPS Inspector General, Tammy Whitcomb Hull, joins me to discuss the role of the Inspector General. The role of Watergate in the origins of Inspector General roles Oversight of the US Postal Service and Postal Regulatory Commission Law enforcement agents Audits into efficiency of the USPS Research and Insights Solution Centre (RISC) Contrasting the USPS OIG with other Inspector Generals, such as the State Department Field review team in post offices and mail processing centres Why the US Postal Service needs an Inspector General Investigating crimes that put the Postal Service at risk Ensuring the integrity of the Postal Service Difference between the USPS OIG and the Postal Inspection Service How the USPS OIG uses data in its work The correlation between parcel weight and postie injuries What the Inspector General does Tammy Whitcomb Hull's career path Mentoring withing the USPS OIG The Megan J Brennan Award for Excellence Women in the postal and logistics sectors
Tristan Dreisbach, research analyst at the USPS Office of Inspector General, discusses recent USPS OIG on the suitability of electric vehicles for last mile postal delivery. We discuss: Three major benefits of adopting electric delivery vehicles, including environmental and cost benefits Total cost of ownership of electric vehicles Suitability of electric delivery vehicles for last mile postal delivery Range, climate, terrain, and the ability of current electric delivery vehicles to cover existing USPS delivery routes Stop-start and range Charging infrastructure - including different kinds of chargers, costs and impact on the local power grid Up-front costs of electric vehicles and ongoing costs, including maintenance Different modelling of total cost of ownership comparisons between electric and internal combustion engine powered delivery vehicles
Oded Shenkar holds degrees in East-Asian (Chinese) Studies and Sociology from the Hebrew University of Jerusalem and a PhD from Columbia University, where his dissertation on the Chinese bureaucracy involved the department of Sociology, the Graduate School of Business, and the East-Asian Institute. He is the Ford Motor Company Chair in Global Business Management and Professor of Management and Human Resources at the Fisher College of Business, The Ohio State University, where he heads the international business area, and is also a member of the Centers for Chinese Studies and for Near East Studies. Professor Shenkar has been a Senior Fellow at the University of Cambridge, and has taught at the Chinese University of Hong Kong, Hong Kong University of Science & Technology, Peking University, University of International Business and Economics (Beijing), and the International University of Japan, among others. Professor Shenkar has published more than hundred scholarly articles in leading journals such as the Academy of Management Review, Academy of Management Journal, Journal of Applied Psychology, Human Relations,Journal of International Business studies, Strategic Management Journal, and the Harvard Business Review, among many others. His books include Organization and Management in China 1979-1990 (M.E. Sharpe), International Business in China (Routledge, w. L. Kelley), Global Perspectives on Human Resource Management (Prentice-Hall), The Handbook of International Management Research (Blackwell/ University of Michigan Press, with B.J. Punnett), International Business (Wiley/Sage, with Yadong Luo), the Handbook of Strategic Alliances (Sage, with Jeff Reuer), The Chinese Century (Wharton School Publishing; 12 foreign editions), The Great Deleveraging (Financial Times Press, with H. Dickson), and Copycats: how smart companies use imitation to gain a strategic edge (Harvard Business Press; 11 foreign editions). Prof. Shenkar's work has been cited by The Wall Street Journal, New York Times, Financial Times, Los Angeles Times, USA Today, Chicago Tribune, Washington Post, Boston Globe, Daily Mail (UK), Liberation (France), International Herald Tribune, Time, Business Week, Compass, the Economist, Chief Executive magazine, Associated Press, Reuters, Nikkei Financial Daily,China Daily, Reference News (China), and China Business Weekly, as well as on radio (e.g., NPR, CBS) and TV (BBC, CNN, CCTV, Reuters, ABC, Canada Business TV, Bloomberg). Professor Shenkar has been an advisor to firms (e.g., Battelle, Citigroup, Diamond Power International, Discern, Ford Motor, Geely /Volvo, Netafim, OEConnection, PIC, Shepherd Coloring, Wal-Mart Stores, Zeraim Gdera / Syngenta), governments (e.g., Department of Business and Economic Development, State of Hawaii; USPS / OIG), international institutions (e.g., ILO) and universities (e.g., Chinese University of Hong Kong) worldwide. He appeared before the US-China Economic & Security Review Commission, among others, and is a past Vice President and Fellow of the Academy of International Business. Visit https://www.aib.world/frontline-ib/oded-shenkar/ for the original video interview.
The USPS Office of Inspector General has published research into Generation Z and the mail. Dr Joanna Wu Gerhardt researcher at USPS OIG and one of the co-authors of the report “Generation Z and the mail”, joins me to discuss some of the key findings from the report: Defining Generation Z Do Gen Z digital natives know anything about the postal service? Kinds of mail Gen Z receives and sends Communications preferences across digital and physical media Parents, Generation Z, and visiting the post office Strategies for engaging with Gen Z Advertising mail and marketing mail Promoting parcel / package delivery to Gen Z - including augmented reality Technology and valuing relationships
Join us as we speak with Bryan Jones, retired from the USPS OIG and current owner of Strategy First Analytics, about utilizing data analytics programs in conjunction with ERM. Bryan speaks about putting together a data analytics strategy, utilizing the tools agencies already have to make incremental progress and the importance of “decision” analytics.
The USPS Office of Inspector General recently released a report called What’s Driving Postal Transportation Costs? One of the report’s authors, USPS OIG senior economist Jennifer Bradley, explains some of the report’s findings: Background to the report, including the decline in letters and the growth in input costs The period covered by the report and the potential impact of events such as the GFC and elections The areas that warrant further study Separating transport costs from last mile delivery costs Fixed costs in transporting mail and parcels Air transport costs, service standards, and shifting volume from air to surface Growth in parcels and the impact on transportation costs Route optimisation and reducing transport costs
In today's Federal Newscast, the Postal Service's Inspector General says USPS has more than a million square feet in excess real estate.
In today's Federal Newscast, the Postal Service's inspector general says adults between the ages of 18 and 34 received significantly less mail in 2017 than the year before.
How could autonomous vehicles be used in the postal delivery sector? The USPS OIG has identified a variety of use cases for autonomous vehicles in delivery.
In the USA, traditional mail volume has been declining for many years. The number of letters sent by American adults has been falling since 1996. But Americans’ use of the mail has great variation, according to a report by the USPS OIG. I chat with two of the report's authors. Also: Australia Post testing the use of tablets in post offices.
There's a lot of hype about drone delivery, but are customers ready for drones to drop off their parcels? I talk with Jake Soffronoff from the USPS OIG, who has researched public attitudes towards drone delivery. Also in this episode: the new cross-border returns service from La Poste operating between Australia and France.
Topics for December 12th: And… Then there were None: (USPS Board of Governors) • Board of Governors was created in 1970 as a part of the postal reorganization act. • First time since Board was created that PMG is operating without board oversight. • Apparently now PMG reports directly to Congress • Megan received here 30-year service pin from James Bilbray o One of James final official act as chairman o Employees get a pin at the 25 year mark and every 5 years thereafter o Employees with 50 years with the USPS get a ping and a congratulatory letter from the PMG. The possibility of Postal Reform Legislation during the lame duck sessions of congress is dead • House has officially adjourned for the year without moving HR5714 forward. • The bill is officially dead, and any postal reform legislation will have to be re-introduced in the new congress USPS files FY2017 Integrated Financial Plan: • USPS ended FY2016 with a cash balance of $8.1B (which is 29 days of operating cash) • USPS achieved 3 consecutive years of controllable income and 4 consecutive years of revenue growth • USPS is projecting Revenue to increase by $1.3B controllable income of $100M (2016 was $600M) • FY 2017 net loss is projected to be $4.2B o The 10-year mandated pre-funding is now replaced with a 40-year amortization o USPS is now required to make amortization payments to fund its CSRS (Civil Service Retirement System) Estimated at $1.2B annually for 27 years o Plus there is a $200M FERS (Federal Employees Retirement System) unfunded liability • If all the required amortizations are paid along with normal cost payments, they will lose $4B of liquidity • Total Volume is projected to decline by 0.6% • Employee headcount is now over 600,000 but USPS is projecting to reduce work hours by 1M in 2017 • USPS plans to make $1.9B investment in capital commitments: o $500M in facilities o $500M in mail processing equipment o $300M in vehicles o $600M in IT OIG Publishes Semiannual Report to Congress: • They completed 2,586 investigations that: o led to 389 arrests, 315 indictments, and 484 convictions o $321M in fines, restitutions, and recoveries o $30.4M was turned over to the USPS • OIG also focuses on USPS programs and operations. They found o $475M that could be put to better use o Questioned $2B in costs o Investigations discovered $193M in cost avoidance USPS deadlines for holiday shipping this year: • Dec 15th for USPS Ground • Dec 20th for First Class Mail • Dec 21st for Priority Mail • Dec 23rd for Priority Mail Express USPS Holiday Ad (about a little girl wanting a hippopotamus) appeared in the Creativity Top 20 site. • The ad is narrated by PMG Megan Brennan • It also features real USPS employees
Can the USPS become a logistics operator? The USPS OIG recently released a report addressing this question. Two of the report's authors join me, and we cover: what other posts have done in logistics; competition in last-mile delivery; e-commerce delivery bottlenecks; partnering with new delivery companies; returns and reverse logistics.
Money orders are dying, right? Maybe not. Research in the USA shows the money order has a future online and can play its part in e-commerce. In episode 15, Bryant Switzky from the USPS OIG joins me for an in-depth discussion of the future of money orders, and how some post offices are boosting money order sales. Cathy Morrow Roberson also joins me to talk about Amazon's fulfilment centres.