ConversationWith: CX Series

It's all about being customer-centric and delivering on customer's expectations. And Conversation is a necessity to deliver on these transformed CX standards. But what is the current state of conversational maturity of the market? Join Terrence and Kate as they dive into the CX gap and take a look at how using the Conversational Maturity Index can help in the strategy to bridge the divide.To find out more, visit these links:Website: https://www.conversation.iadvize.com/enTerrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

Are you communicating with your customers the same way as family and friends? Join Terrence and Ian as they discuss the honest truth about CX maturity in today's society, and the efforts being made to bridge the customer experience gap.To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe

How do you make the Customer Experience, belong to the customer? What is the difference between CX design and CX delivered? Join Terrence Fox and Roy Atkinson, the CEO of Clifton Butterfield, as they discuss changes brands and retailers should be making to their customer service strategy to meet changing expectations.To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe

Experience marketing is all the rage, but creating truly memorable (and positive) experiences is still an art. Discover how CX communication has changed with the help of expert guest Dan Gingiss. To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe

What role does emotion play when it comes to understanding customers and what they want out of businesses?This is a complicated question, but nothing too challenging for Adam Toporek and Terrence Fox on this episode of Conversation With. Stop by and try asking yourself, " Where do we find empathy in our customer journey, and how do we deliver on that going forward?"To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe

Customer Experience is one of the main strategic tools brands & retailers have at their disposal. Effectively leveraging CX is the way to differentiate in 2021. But this is not without its risks. To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe

Are you addressing the gap in your CX? The truth is, brands & retailers are still struggling to meet the ever-evolving customer expectations. Companies fixated on "predicting" the customer journey are falling further and further behind. And this isn't an easy fix.To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe

It's no secret that successful brands and retailers are the ones invested in delivering customer experience expectations. And it's also no secret that Disney has been the apex experience for decades now. Terrence is joined by non-other than former Disney superstar, Dennis Snow, as they discuss how a passion for service excellence is felt throughout an organization -- and translates into customer success.To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe

What does it mean to be Human-powered, technology-aided? With rapid digital transformation taking place, now is an ideal time to be thinking about a better normal vs a new normal. Join Terrence and Joseph as they discuss why businesses should prioritize digital customer experience in a post-pandemic world.To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe

How are you becoming more efficient in providing CX? For the specialty wine preservation company Coravin, 2020 was a year of transition and transformation. Tune into this episode as Terrence and Jay Custard discuss Coravin's path through the year and iAdvize's role in the CX strategy that helped scale during the holiday rush.To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe

In the race to over-deliver on customer expectations, CX leaders have double-downed on social media engagement. Being where your customers communicating is a sound strategy, but it relies on an important element in the brand-customer relationship... trust. What is social trust and why is it possibly the most important metric right now?Join Lynn and Terrence as they discuss the latest shifts and trends in building social trust with consumers, and highlight some of the shining examples in CX relationship building.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

What is the secret sauce for connecting with the modern e-shopper? DTC has experienced meteoric growth throughout retail's digital transformation. This new breed of eCommerce leaders carved out their own unique identities in what seemed like an overcrowded space dominated by behemoths and goliaths. How have they cultivated their brands, stories & positions in such effective ways? Terrence is joined by CommerceNext co-founders Veronika Sonsev and Scott Silverman for this episode's discussion on the power of experiences in today's hyper-competitive environment.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

Are you delivering on your customers' digital expectations?With the transition from a product economy to an experience economy, consumers have high expectations for their digital experience. Delivering on these is crucial for brands and retailers to build lasting relationships that will drive revenue in today's hyper-competitive environment. But how do you take a data-driven approach to this challenge? Join Terrence and Nicolas as they dive into the 6 pillars of the Conversation Index Methodology. The official framework for questioning and understanding the impact of your conversational strategy.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

Improving customer experience is near the top of everyone's to-do list in 2021. And as hard as this might be, it's even harder without internal-buy in. How do you get your employees excited about CX? Join Terrence and Jeff as they dive into this all too important question.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

What is employee experience and why is this top-of-mind for CX leaders in 2021? Join Terrence and Annette Franz and they dive into this exciting aspect of company culture and discover why elevating experiences across the board is necessary for real digital transformation.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

What is your brand's currency and why is it so important? Join Terrence and Jeanne as they discuss how memory creation plays an integral role in your brand identity, and why becoming part of the story of your customer's lives is key in 2021.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

2020 was, among other things, a year of transformation. Socially, culturally, and for many of us, digitally. And though we're not out of the woods yet, breaking on through to the other side of these transformations is on the horizon. But what does that look like for brands and retailers in 2021? Join Terrence and Jennifer DiPasquale, as they discuss a roundup of insights & silver linings from last year, and the types of initiatives that we see from those leading the differentiation race this year.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

The 2020 Digital Transformation has seen technologies used in new and innovative ways, and Visual Merchandising is no exception. But how will things look as we come out of the lockdowns and store visitors come back expecting even higher levels of experience?Join Terrence and Pauline Bellocq of IWD as they discuss how innovative brands are utilizing visual merchandising now to plan and create experiences for the future store -- and why brand identity will be more important than ever in 2021.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

What does it mean for a company to be proactive in today's climate? The traditional model of responding to issues after the fact is no longer enough. Proactive Experience Recovery (PXR) is at the forefront of digital transformation. Companies are setting themselves up in ways to identify potentially poor customer experiences and get ahead of them, instead of waiting for a complaint. Join Terrence and James as they discuss PXR, and how a proactive mindset lends itself to next-generation customer-centricity.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

What is Sonic Branding and how is it transforming the way people are thinking and feeling about brands? Join Terrence and Olivier as they discuss the history and passion for music that goes into creating unique and memorable audio identifiers.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

How are best-in-breed retailers and brands serving high-expectation customers in the current transformation? Why is a strategic alignment between CX achievability and technology so important? Terrence is joined by Marie Dubiez of Albatross CX to discuss the nuances that luxury and premium brands go into when delivering top-tier shopping experiences, how to get an accurate read on the market, and what some are doing to address short-term necessities while staying focused on the long-term transformation.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

Customer Experience may be all the rage, but organizations are quickly realizing delivering on CX promises requires more than a renewed focus Delivering on the promise to listen and understand your customers, requires a similar level of commitment to know the information they are looking for in the era of Product Experience (PX) is on the horizon, and organizations with a "CRM of Product Info" have been best equipped to handle a dynamic 2020. Join Terrence and Kristin and they discuss the digital transition of late, and how marrying PX and CX will ultimately be the competitive differentiation for 2021.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

Why is CX so critical? Join Terrence and Nate as they explore the various approaches organizations take when developing new customer experiences. From the "lift" perceived to get started, to the ways in which short and long-term programs affect company culture. CX has the power to reduce stress rising and people's lives. For your team, your company, and your customers. The impact it can have, when done the right way with the right energy, can be transformative.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

How are retailers enhancing their experiences this holiday shopping season? What are the leaders doing to win share-of-wallet? Join Terrence and Lucille as they discuss the coming holiday shopping surge, and the innovative ways some brands are preparing to meet changing consumer expectations.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

Punk CX's back-to-basics approach urges us to think of customers as people first, then consider the technology, methodology, process, etc. Adrian's manifesto is to prevent customer experience management from disappearing up its own backside with essential, powerful insights and actionable ideas that can help CX leaders at organizations of any size.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

Terrence and Erin Fenn from Intouch Insight celebrate CX day by discussing the best way to enhance CX and attract new customers.To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

Why should brands spend more time listening to and responding to their customers? Terrence Fox is joined by Terrence Brown to discuss the importance of eCommerce best practices, and how the nuances of digital marketing are foundational to the consumer's personalized journey.To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

Terrence is joined by Colin Shaw, Founder & Ceo of Beyond Philosophy as they discuss the nuances of customer expectations. Colin is recognized by Linkedin as one of the World's Top 150 Business Influencers. He is the Founder & CEO of Beyond Philosophy LLC who helps organizations grow by identifying hidden, unmet needs. To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

Terrence speaks with renowned customer service and experience expert Shep Hyken. Shep is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

What is the best contingency plan for the biggest shopping season of the most transformative year in recent history? US CEO Nicolas de Rosen shares the latest business insights and best practices to excel in a time of change.To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

How does a #1 selling tech accessory brand in the U.S, take their already renowned DTC strategy to the next level? Discover the method for using authentic 24/7 online shopping advice, delivered by a community of independent experts via messaging to generate up-sells and cross-sells.To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

Customer experience optimization company, AB Tasty is a leader in guiding enterprise organizations through rapid and agile digital transformation. Join Terrence as he talks to AB Tasty's Gregory Butcher about maximizing CX. With a platform designed around delivering rich and personalized CX - the insights they have gained on the elevated customer journey help empower clients to secure and maintain leadership positions within their markets. Based on their market feedback from over 900 customers, AB Tasty will detail the key elements to focus on to drive CVR and AOV.To find out more, visit these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

This conversation with Terrence and Roy Fung of GetFVP gives exclusive insight on how the leading drone seller is relying on an enthusiastic pilot community to educate and advise their visitors via messaging, maximizing conversion and retention, with a CSAT consistently around 95%.To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​iAdvize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​

COVID has created a massive challenge for brands, causing a flood of activity on websites and straining supply and support resources. Keeping up with consumer demands is paramount to win over and retain customers. How can brands make themselves more available to their customers?To find out more, check out these links:Website: https://www.iadvize.com/cx-series​Terrence's LinkedIn: https://www.linkedin.com/in/terrencefox/​Advize's LinkedIn: https://www.linkedin.com/company/iadv...​Facebook: https://www.facebook.com/iAdvize.worl...​Instagram: https://www.instagram.com/iadvize/?hl=enTwitter: https://twitter.com/iadvize​Twitch: https://www.twitch.tv/iAdviZe​