The Savvy Adjuster Podcast

Alpine Intel's Customer Education Director, Jay Dykstra, is back on The Savvy Adjuster Podcast to discuss measures policyholders can take to protect their electronics from lightning and high voltage surge. He'll explain to Senior Account Manager Chris Nichols and our listeners some options to prevent power surges—and why they're not always enough.Additional ResourcesAlpine Intel Resources Page: https://bit.ly/3GPSOEKStrikeCheck: https://bit.ly/43mXlY2Additional Lightning and Surge Resources:Article: How Surge Protection Can Decrease Losses – But Why It Won't Eliminate Them: https://bit.ly/3RVXiw3 eBook: An Evaluation of Surge and Lightning Damage to Electronics and Specialty Claims: https://bit.ly/439X4qi Adjuster FAQ: High Voltage Surge Impacts to Electronics Guide: https://bit.ly/4daFdnL

Alpine Intel's Customer Education Director, Jay Dykstra, once again talks with Senior Account Manager Chris Nichols on The Savvy Adjuster Podcast. This time, their conversation revolves around lightning damage to electronics, HVAC equipment, and more. Jay sheds some light on why policyholders often suspect lightning when another peril is at play, how experts deliver an accurate cause of loss, what items are particularly susceptible to lightning and surge damage, and much more. Discussed in This EpisodeWhy lightning is a frequently reported cause of lossHow expert assessments can provide adjusters with an accurate cause of lossElectrical items and other components vulnerable to lightning damageDeciding on the next best steps for items damaged by lightning and power surgeClaim scenarios involving reported lightning damageAdditional ResourcesAlpine Intel Resource Page: https://bit.ly/3Rumj12StrikeCheck: https://bit.ly/4iwpAYGAdditional Lightning and Surge Resources:Case Study: Smart Home Lightning Claim: https://bit.ly/4lZCdyDInvestigating Lightning and Surge HVAC Claims Live CE Webinar: https://bit.ly/4jKWu93StrikeCheck 2024 Annual Claims Report: https://bit.ly/42oIKuL

Chris Nichols welcomes a very special guest to this episode of The Savvy Adjuster Podcast: Damon Stafford, Alpine Intel's CEO. Damon talks about the philosophies he lays out in his book, Believe in Better: The Evolution of Core Principles That Pioneered an Industry, in which he draws upon his decades of experience to share tips about how leaders can succeed, particularly in the evolving insurance industry, by demonstrating core values, embracing innovation, and getting the most out of your team. Discussed in This EpisodeHow establishing and demonstrating core values drives successBecoming an industry leader through innovation and persistenceOffering encouragement and avoiding echo chambers within a leadership teamHow insurance leaders can respond to key challengesAdditional ResourcesAlpine Intel: https://bit.ly/3R9P2bfBelieve in Better: https://bit.ly/3Gd3EEmAdditional Insurance Leadership Resources:Article: Insurance Industry Trends 2025: Bolstering Policyholder Trust: https://bit.ly/3G0NT3wGuide: Claims Managers' Road Map to Efficiency: https://bit.ly/4jo3dWfArticle: How Managers Can Strengthen Adjuster Support and Boost Retention: https://bit.ly/4jscEnK

This episode of Alpine Intel's The Savvy Adjuster Podcast features Alpine Intel Technical Education Trainer Kevin Huelsman and Donan licensed Forensic Engineer Josh Hegenderfer sharing intriguing their own stories of inspections of roofs with suspected wind-damage. These examples highlight the unique possibilities in each claim and that the actual cause of loss isn't always what it was reported to be.Additional ResourcesAlpine Intel Resource Page: https://bit.ly/4hytgJ0Donan Engineering: https://bit.ly/4iAcKcYAdditional Wind-Damaged Roofing Resources:Guide: Weather Data in Action: A Guide for Insurance Professionals: https://bit.ly/4kVuReXArticle: Property Losses Mistakenly Claimed as Wind Damage: https://bit.ly/4kOZwudArticle: Why Building Orientation Matters in Window and Roof Losses: https://bit.ly/4bUCE8C

Returning guest and Alpine Intel Technical Education Trainer Kevin Huelsman, and Donan licensed Forensic Engineer Josh Hegenderfer join Senior Account Manager Chris Nichols to talk about how wind can damage asphalt shingle roofs and other perils that might be mistaken for wind. They share their respective insights as a former adjuster and an onsite inspector, so listeners can know when an objective expert assessment is beneficial and what to look for from the engineer's investigation and report. Discussed in This EpisodeClaim details that may point to the need for an objective assessmentWhat engineers consider before their onsite roof inspection of reported wind damageHow collateral indicators help experts draw their conclusionsHow shingle design, installation, and condition impact wind resistanceOnsite evidence of wind damage vs. other causes of lossAdditional ResourcesAlpine Intel Resource Page: https://bit.ly/41mn3tqDonan Engineering: https://bit.ly/43qIw7fAdditional Wind-Damaged Roofing Resources:Article: Wind and Other Damage to Shingle Roofs: https://bit.ly/3FaKwqkInteractive Guide: Adjuster's Guide to Residential Roof Types: https://bit.ly/3Dhy6fHWebinar Recording: Wind Damage to Asphalt Shingles Webinar Recording: https://bit.ly/4bxWOow

National Fire Experts Certified Fire Investigator Mark Howard once again sits down with The Savvy Adjuster Podcast host Chris Nichols to talk about kitchen fires. This time, they're exploring what makes commercial kitchen fire investigations different from residential ones, including the equipment and additional parties more likely to be involved in fire claims impacting hotel, restaurant, or cafeteria kitchens.Additional Resources Alpine Intel Resource Page: https://bit.ly/3EUvdC1National Fire Experts: https://bit.ly/4hTHkxAAdditional Commercial Kitchen Fire Resources: Case Study: Certified Fire Protection Specialist: Investigating a Restaurant Fire: https://bit.ly/41v7CAsArticle: Commercial Losses: Hotel and Motel Fire Causes and Investigations: https://bit.ly/4bfcAEWArticle: How Proper Maintenance Can Help Prevent a Restaurant Kitchen Fire: https://bit.ly/4gUoN2V

Join host Chris Nichols in this episode of The Savvy Adjuster Podcast as he chats with National Fire Experts (NFE) Certified Fire Investigator Mark Howard about residential kitchen fires, including range top and cooktop fires. You'll learn how NFE's systematic approach to fire investigation helps answer questions adjusters ask about each unique claim. Chris and Mark will also discuss common kitchen fire causes, what interviews can contribute to an investigation, and much more.Discussed in This EpisodeConcerns from different types of adjusters handling kitchen fire claimsCommon kitchen fire causesThe NFE approach to fire investigationsWhat fire patterns can tell usEvidence testing and management for fire investigationsReal examples of kitchen fire claim investigationsAdditional ResourcesAlpine Intel Resource Page: https://bit.ly/4gwcZDSNational Fire Experts: https://bit.ly/3ELU0ryAdditional Fraud Investigation Resources:Article: 5 Questions To Ask After a Kitchen Fire: https://bit.ly/4aXKCNHGuide: Your Guide To Decoding Range Top Fires: https://bit.ly/3QcC9MWWebinar Recording: Investigating Residential Kitchen Fires: https://bit.ly/3WVRGVe

Host Chris Nichols is once again joined by Curtis Whitfill, VRC Investigations' vice president of SIU compliance and CE programs. Continuing with the theme of scene investigations, this episode explores why they are so important in claims where vehicle insurance fraud is suspected. Learn what red flags might indicate questionable claims and what information an investigator can obtain to confirm their veracity.Additional Resources Register Now! Putting the Brakes on Auto Fraud Webinar: https://bit.ly/4gdH3EhAlpine Intel Resource Page: https://bit.ly/4aTY6KBVRC Investigations: https://bit.ly/40Sdi7vAdditional Scene Investigation and Vehicle Resources: Guide: How To Be a Human Lie Detector Over the Phone: https://bit.ly/4glj5qG  Guide: Who Can Disrupt the Claims Process With False Information: https://bit.ly/3Wy5bKvComponent Testing Laboratories Case Study: Retrieving Crash Data: https://bit.ly/3PZDE0Q

In 2025's first episode of The Savvy Adjuster Podcast, host Chris Nichols welcomes VRC Investigations' Vice President of SIU Compliance and CE Programs Curtis Whitfill to delve into the importance of scene investigations. Find out what red flags adjusters notice that may indicate the need for an expert, techniques VRC employs to get the evidence to verify claim facts, parties they interview, and more.Discussed in This EpisodeTypes of claims that benefit most from scene investigationsRed flags that may indicate fraudScene investigations vs. desk reviewsHow investigators identify people to interviewAdditional examples from real scene investigationsAdditional ResourcesAlpine Intel Resource Page: https://bit.ly/4jjnxsqVRC Investigations: https://bit.ly/3PyMtPhAdditional Fraud Investigation Resources:Guide: Ethical Red Flags Associated with Property Claims: https://bit.ly/4jvDFaLArticle: Combatting Property Loss Claims Leakage: https://bit.ly/4al69iXSelf-Study Course (1 hour): https://bit.ly/3CcUdmR

We wrap up 2024 on The Savvy Adjuster Podcast with a discussion about how recent and upcoming changes to codes and regulations can impact claims, and a look at the various sources available to adjusters who want to make sure they're making accurate settlement decisions. Host Chris Nichols is joined by returning guests, Alpine Intel's Director of Customer Education Jay Dykstra and Donan's Principal Forensic Engineer Rich Grimshaw, as they touch on HVAC refrigerant legislation, building codes, and more.Discussed in This EpisodeWhy adjusters need to know about codes and regulationsHow experts use of code knowledge in their conclusion and recommendationsImportant organizations and codes that may be referencedThe AIM Act and other refrigerant legislation2024 changes to the International Residential CodeAdditional ResourcesAbout Alpine Intel: https://bit.ly/3DjxJ41Alpine Intel Resource Page: https://bit.ly/3P2ZpfOAdditional Code and Regulation Resources:Guide: Adjuster Course in HVAC Refrigerant: https://bit.ly/4izBgv7Article: Changes to the 2024 International Building Code: https://bit.ly/3ZXR8QAArticle: Four Recent Electrical Code Updates Adjusters Should Know: https://bit.ly/4fnuntS

Host Chris Nichols welcomes National Fire Experts General Manager Pat Walsh and Senior National Fire Experts Account Executive Kathleen Riley to talk about NFE's use of customer feedback and insurance industry pain points to enhance origin and cause investigation offerings. This earned the brand a spot in PropertyCasualty360's Insurance Luminaries Class of 2024 in the Claims Innovation category. In this short episode, learn how NFE addressed cycle time concerns and updated reports to ensure adjusters had everything they needed to take confident next steps. Listen on Apple, Spotify, or your favorite podcast platform. Additional ResourcesAbout Alpine Intel: https://bit.ly/4eBOJzbAlpine Intel Resource Page: https://bit.ly/3Z0NZOgAdditional National Fire Experts Resources:Article: How Listening to Customers Has Shaped Our Innovative Claims Solutions: https://bit.ly/3ZiQ3CUPress Release: National Fire Experts Selected for PropertyCasualty360's Insurance Luminaries Class of 2024: https://bit.ly/3CuUAJdGuide: Adjuster's Glossary of Fire Investigation Terms: https://bit.ly/3ZgLQ2c

On this episode of The Savvy Adjuster Podcast, host Chris Nichols is joined by Donan's Principal Forensic Engineer Rich Grimshaw and Senior Project Engineer Alec Haugdahl to discuss the huge topic of water intrusion, leaks, and other sources of water damage to structural components. Learn from their expertise and experience about internal and external water sources, which structural elements are more vulnerable to moisture damage, and what adjusters should ask when water is a suspected cause of loss.Discussed in This EpisodeCommon sources for damage from waterStructural elements susceptible to water damageHow experts assess reported water damageWhat adjusters should consider before settling structural water claimsReal examples of structural water damage assessmentsAdditional ResourcesAbout Alpine Intel: https://bit.ly/4hzoyMmAlpine Intel Resource Page: https://bit.ly/4hzoCf4Additional Structural Water Loss ResourcesCase Study: Basement Water Intrusion Claim: https://bit.ly/3CgZhX0Article: Moisture-Related Drywall Losses: https://bit.ly/4fe84YuGuide: How Building Material Type Makes a Difference in Flood Claims: https://bit.ly/4fbaBCP

Host Chris Nichols is once again joined by Alpine Intel Customer Education Director Jay Dykstra. This time, Jay's delving into “the dreaded puffback.” Learn what puffbacks are, what can cause them, and what these challenging (and messy) claims can look like for both the adjuster and assessing expert. Listen on Apple, Spotify, or your favorite podcast platform.Additional ResourcesAbout Alpine Intel: https://bit.ly/487xK6eAlpine Intel Resource Page: https://bit.ly/489HmxmAdditional Puffback Resources:Guide: 7 Causes of Furnace and Boiler Puffbacks: https://bit.ly/4h8fldBArticle: Why Boiler and Furnace Puffbacks May Not Be Covered by Insurance: https://bit.ly/4h5vJf0Video: How Do Puffbacks Occur?: An Adjuster's Guide to Furnaces: https://bit.ly/3BP8ANJ

Host Chris Nichols talks about the causes and effects of smoke and fire to HVAC systems with Alpine Intel's Customer Education Director Jay Dykstra in this episode of The Savvy Adjuster Podcast. Find out why even distant fires may lead to a claim, which different types of smoke can impact equipment, how changing codes and regulations affect adjusters' processes, and more.  The HVAC Smoke and Fire Claims Webinar referenced in this podcast takes place on Wednesday, Oct. 9 at 2 PM. You can find a registration link in the additional HVAC resources below.Discussed in This EpisodeHow wildfires and other fire outside the house can affect HVAC equipment (3:08)Why the type and amount of smoke matter (10:42)Why adjusters shouldn't settle fire-related HVAC claims without an assessment (13:10)How experts identify the presence and scope of smoke damage to ductwork (16:50)What to do when a contractor calls for a full replacement due to phased-out refrigerants (24:15)Real examples of HVAC smoke and fire assessments (29:30)Additional ResourcesAbout Alpine Intel: https://bit.ly/3Y6VhRyAlpine Intel Resource Page: https://bit.ly/4epYKjPAdditional HVAC ResourcesHVAC Smoke and Fire Claims Webinar Registration: https://bit.ly/3TPHP1PCase Study: HVAC Commercial Claim Smoke and Fire: https://bit.ly/3N9EJ52Article: 3 Things To Know About Wildfire Risk and Property Claims: https://bit.ly/4epoDQxInteractive Guide: Your Guide to Smoke and Fire Damage to HVAC Systems: https://bit.ly/4enD4or

Senior National Fire Experts Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill join host Chris Nichols again to talk fire investigations. Specifically, they delve into how both adjusters and certified fire investigators can collect and analyze witness statements – even when stories change or don't support the facts of the claim. Listen on Apple, Spotify, or your favorite podcast platform.Additional ResourcesAbout Alpine Intel: https://bit.ly/3Th6njRAlpine Intel Resource Page: https://bit.ly/47knabOAdditional Fire Investigation Resources:eBook: Tackling Large Loss Fire Claims with Subrogation Potential: https://bit.ly/3AQUcUNArticle: 5 Questions to Ask After a Kitchen Fire: https://bit.ly/3ZaAhKtInteractive Guide: How NFE Investigates Fires: An Inside Look at the 11-Step Process: https://bit.ly/3XcqDVd

Host Chris Nichols is joined in this episode of Alpine Intel's The Savvy Adjuster Podcast by Senior National Fire Experts (NFE) Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill to talk about how insurance adjusters and certified fire investigators conduct their respective investigations. Find out what each party should look for as well as how information the investigator collects onsite helps with the origin and cause claim. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform.Discussed in This EpisodeInformation adjusters may collect onsite vs. from the officeWhat the adjuster should know before a vendor's assessmentTasks the fire investigator completes before going onsiteWhat certified investigators look for on a fire sceneHow and what the adjuster and the investigator communicateReal examples of parallel fire investigationsAdditional ResourcesAbout Alpine Intel: https://bit.ly/4dT2GsFAlpine Intel Resource Page: https://bit.ly/4cEQGKnAdditional Fire Investigation Resources:Guide: Adjuster's Glossary of Fire Investigation Terms: https://bit.ly/4cI7aRQGuide: 5 Questions To Ask Before a Fire Investigation: https://bit.ly/3AtgUltCase Study: Apartment Fire: https://bit.ly/46ZX5hL 

In this special edition of The Savvy Adjuster Podcast, host Chris Nichols is joined by Ema Roloff, cofounder of Roloff Consulting. Using her years of experience influencing the digital transformation of the insurance industry, Ema answers pressing questions about the future of AI for claims processing as technology grows and changes. Find out how carriers can combine these developments with a human touch to streamline processes and deliver exemplary customer service.Disclaimer: The views expressed by third-party guests of The Savvy Adjuster Podcast are their own and do not necessarily reflect the thoughts and opinions of Alpine Intel or this podcast. The material presented is for general informational purposes only.Discussed in This EpisodeThe growing significance of AIHow adjusting jobs will change as technology developsHow digital changes affect customer serviceHow carriers can use digital literacy to streamline processesExamples of how to leverage and grow AI in insurance claimsAdditional ResourcesAbout Alpine Intel:  https://bit.ly/3LUenTMAlpine Intel Resource Page: https://bit.ly/4cfxrXtAdditional Digital Literacy Resources:Roloff Consulting Digital Literacy Resources: https://bit.ly/46FfBfaArticle: Advantages of Smart Technology and IoT As Related to Insurance Claims: https://bit.ly/4ck045IArticle: 3 Ways Carriers Should Blend Automation and the Human Touch: https://bit.ly/4ddE3XB 

Alpine Intel Technical Education Manager Jay Dykstra once again joins host Whitney Boles to discuss some of the more technical aspects of solar equipment. They talk more in-depth about why the often-claimed phrase “solar panels” doesn't begin to cover the different parts of the equipment you might see in claims – as well the experience that kickstarted Jay's solar interest.Additional ResourcesAbout Alpine Intel:  https://bit.ly/3Lpf1bFAlpine Intel Resource Page: https://bit.ly/3W3mPVDAdditional Solar Equipment Resources:Guide: Solar System Essential Maintenance Tips and Common Malfunctions: https://bit.ly/3zFUuxcArticle: Shedding Light on Risks Involving Solar Power: https://bit.ly/3LnzC06Case Study: Solar Power System Claim: https://bit.ly/3S908yc

Host Whitney Boles is joined in this episode of Alpine Intel's The Savvy Adjuster Podcast by Alpine Intel Technical Education Manager Jay Dykstra and Donan Senior Forensic Engineer Gary Woodall to talk about solar equipment that appears in property insurance claims. Find out the difference between solar panels and solar arrays, what questions to ask when you're handling a solar equipment claim, and what you can expect from your expert assessment. Discussed in This EpisodeThe growing significance of solar panel claimsSafety considerations during inspectionsIdentifying and testing solar equipmentRepair vs. replacement recommendations and pricingKey solar equipment termsThe solar equipment inspection process and frequent causes of lossReal examples of solar investigationsAdditional ResourcesAbout Alpine Intel: https://bit.ly/4eMbcLgAlpine Intel Resource Page: https://bit.ly/45OXGlYAdditional Solar Equipment Resources:Guide: Solar Power System Components: https://bit.ly/3XNvuxMWebinar Recording: Exploring Solar Power System Claims: https://bit.ly/3VQULohInteractive Guide: 5 Things Adjusters Should Know About Solar Power Equipment: https://bit.ly/4bupZrb

CAT claims put a lot of strain on policyholders, insurance professionals, and property assessors, but there are ways to make life a little easier in stressful times. Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller are back with The Savvy Adjuster Podcast host Chris Nichols to share five things adjusters can do to reduce stress and keep things moving efficiently when dealing with high claim volume.Additional ResourcesAbout Alpine Intel: https://bit.ly/3VO8EF3Alpine Intel Resource Page: https://bit.ly/3VKfWcNAdditional CAT Resources:Article: 3 Ways Adjusters Can Prepare for CAT Claims: https://bit.ly/3Vuk5jUGuide: Desk Adjuster's Guide to CAT Claims: https://bit.ly/3zhb6uISlideshow: Are You Prepared For Catastrophic Claims?: https://bit.ly/3KS9dHq

In this episode of Alpine Intel's The Savvy Adjuster Podcast, host Chris Nichols discusses CAT property claims and assessments with Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller. What qualifies as a catastrophe, and who defines it? How can carriers make sure they're ready to handle the claim volume that comes with these events – and that their assessment partners are, too? Get these answers and more to help adjusters handle a heavy influx of claims due to catastrophic events like tornadoes, hurricanes, and floods in this episode.Discussed in this EpisodeCAT classification for insurance carriers and assessment companiesHow carriers and adjusters can prepare for CAT claimsWhat makes an efficient assessment vendor in high volume timesHow CAT assessments differ from everyday property claims and how engineers should trainReal examples of CAT insurance investigations Additional ResourcesAbout Alpine Intel:  https://bit.ly/3wXbEFxAlpine Intel Resource Page: https://bit.ly/4c4vEF6Additional CAT Resources:Article: How Donan's CAT Team Rises to the Demand of Catastrophic Perils: https://bit.ly/4e8Lkc4 Case Study: Hurricane Residential Claim: https://bit.ly/3X7BwZVWebinar Registration: Tornado Damage to Residential Structures: https://bit.ly/458l91a

In this episode of Alpine Intel's The Savvy Adjuster Podcast, host Whitney Boles is joined by National Fire Experts Fire Operations Manager John Hill and Senior Auto Account Executive Joe Cosgrove to talk about vehicle fires. They cover technology adjusters may see their experts use in these claims, which questions are important to ask, what fire investigators look for onsite, special considerations for electric vehicles, how evidence should be preserved for vehicle fire investigations and potential subrogation, and more.Discussed in this EpisodeHow vehicle fire investigations compare to structural firesHow EDR may come into play during a vehicle fire investigationWhat questions investigators and adjusters should ask during the claim processCommon causes of vehicle firesHow evidence should be preserved for accurate vehicle fire investigations and potential subrogationElectric vehicle (EV) fires and their industry impactReal vehicle fire stories from the fieldAdditional ResourcesAbout Alpine Intel:  https://bit.ly/3UGpzZtAlpine Intel Resource Page: https://bit.ly/3Uptc4EAdditional Vehicle Fire Resources:Article: The Importance of Origin and Cause of Vehicle Fires: https://bit.ly/3Um4q5EGuide: Evidence in Vehicle Fire Claims: https://bit.ly/3WsMnNTCase Study: Truck Fire: https://bit.ly/3WgEGKu

A lot of the work to effectively handle large loss fire claims comes before the fire has even occurred by putting a process in place. Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts once again join host Chris Nichols to share some tips insurance professionals can use to make a plan of action that helps these complex claims proceed efficiently, including lining up partners, being aware of pitfalls, and knowing budgetary constraints.Additional ResourcesAbout Alpine Intel:  https://bit.ly/49CzkMIAlpine Intel Resource Page: https://bit.ly/3Q6jdA5Additional Fire Investigation Resources:Guide: Fire Claims: From Investigation to Litigation: https://bit.ly/3Jqel4MGuide: 5 Questions to Ask Before a Fire Investigation: https://bit.ly/3JlBtl2Article: How Intensity and Duration Dictate Structural Damages in Fires: https://bit.ly/3UkkDJO

In this episode of Alpine Intel's The Savvy Adjuster Podcast, host Chris Nichols speaks with Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts. They discuss the unique considerations of a large loss fire, how other parties factor into the process, and how adjusters can ensure they're picking an assessment partner who's prepared to handle the complexities of these claims.Discussed in this EpisodeWhat constitutes a large loss fire claim?What other interested parties – and their representatives – may be involvedWhat adjusters should look for in a fire assessment partnerCommon causes of large loss fire claimsTypical large loss fire assessments step by stepReal stories from National Fire Experts large loss investigationsAdditional ResourcesAbout Alpine Intel:  https://bit.ly/3PJqVzVAlpine Intel Resource Page: https://bit.ly/3U2kiewAdditional Fire Investigation Resources:Guide: What to Expect From Your Fire Investigation: https://bit.ly/3vEUM5OGuide: Your Questions About Fire Investigation Evidence Answered: https://bit.ly/4cEL9odCase Study: Apartment Fire: https://bit.ly/4cKseZ6

In this episode of Alpine Intel's The Savvy Adjuster Podcast, Donan Principal Forensic Engineer Marvin Aiken and HVACi Field Operations Manager Joe Brinlee bring their expertise to a follow-up conversation about collateral indicators with host Whitney Boles. After a quick recap of hail, they discuss how other weather phenomena like wind and flooding can impact collaterals. Listen to learn why accurate cause of loss determinations require comprehensive assessments.Additional ResourcesAbout Alpine Intel:  https://bit.ly/4abE3pqAlpine Intel Resource Page: https://bit.ly/4cnVJQjAdditional Resources for Hail, Wind, and Flooding:Case Study: Hurricane Residential Claim: https://bit.ly/43lUZHnGuide: Wind Damage and Other Losses to Asphalt Shingles: https://bit.ly/43rxWe4eBook: Adjuster Tips for Hurricane Claims with HVAC Systems: https://bit.ly/3IF8Ij7

In this episode of Alpine Intel's The Savvy Adjuster Podcast, host Whitney Boles is joined by Donan Principal Forensic Engineer Marvin Aiken and HVACi Field Operations Manager Joe Brinlee. They explain why inspecting collateral indicators is important to hail assessments of roofs, structures, and HVAC equipment; the difference between cosmetic impacts and functional hail damage; and when adjusters should consider claim support from both a forensic engineer and an HVAC expert.Discussed in this EpisodeWhat are collateral indicators, and why do they matter to your claim?How experts identify cosmetic impacts vs. functional damageOther causes of loss frequently reported as hail damageWhen a claim can benefit from both a structural and an HVAC inspectionReal examples of how collateral indicators have been valuable to Alpine Intel assessmentsAdditional ResourcesAbout Alpine Intel:  https://bit.ly/3T5AGcDAlpine Intel Resource Page: https://bit.ly/48C9xDKAdditional Structural and HVAC Hail Resources:Article: The Effect of Corrosion on Repairing Hail-Damaged HVAC Coils: https://bit.ly/437jKHlGuide: 5 Things That Could Look Like Hail Damage but Aren't: https://bit.ly/48CD00tWebinar: Hail and Wind HVAC Claims Webinar Recording: https://bit.ly/49Gfzoj

So you need an inspection to determine if your claim's product loss has subrogation potential. Following up on their rundown of how carriers can benefit from identifying subro. David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France once again chat with host Chris Nichols – this time to outline the process for adjusters from first notice of loss to storage after an inspection.Additional ResourcesAbout Alpine Intel: https://bit.ly/48iXMC9Alpine Intel Resource Page: https://bit.ly/3SOKgk1Additional Plumbing and Subro Resources:Case Study: Valve Failure: https://bit.ly/3SNim7HArticle: Five Ways to Streamline the Subrogation Process: https://bit.ly/3uEcFkEArticle: Do I Have What I Might Need to Subrogate?: https://bit.ly/3I7sgwb

In this episode of Alpine Intel's The Savvy Adjuster Podcast, host Chris Nichols speaks with David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France. They delve into the importance of identifying subrogation potential, common plumbing losses seen in the Component Testing Lab (CTL), what the experts look for to determine if the failure was caused by a manufacturer's defect, and exploding toilets! Listen and learn what steps you can take to protect your plumbing evidence and more to ensure you don't let subro opportunities pass you by.Discussed in this EpisodeWhat is subrogation?How experts identify the cause of failure based on received evidenceHow to protect evidence against spoliationCommon plumbing conditions assessed at CTLReal stories of how Alpine Intel has helped with subrogationAdditional ResourcesAbout Alpine Intel:  https://bit.ly/3HR7LDKAlpine Intel Resource Page: https://bit.ly/3SQGSq3Additional Plumbing and Subro Resources:Article: Common Toilet and Bathroom Plumbing Failures: https://bit.ly/3HR5xV6Guide: Subrogation Basics for Claims Adjusters: https://bit.ly/3umvHffArticle: 3 Adjuster Questions a CTL Should Be Able to Answer: https://bit.ly/4br8NUB

Many indicators of damages to HVAC systems can be found via visual inspection. Following up on their discussion about various weather-related perils in episode 3, Alpine Intel's Technical Director Curt VanNess and Technical Field Manager Chris Molnar join host Whitney Boles once again for a brief look at other causes of loss that evidence surrounding these systems may indicate.Additional ResourcesAbout Alpine Intel: https://bit.ly/3vYiDNyAlpine Intel Resource Page: https://bit.ly/47Xmd7GAdditional HVAC Fundamentals:Guide: Wind Damage to HVAC Condensing Units: https://bit.ly/47XEq5jArticle: Lightning, High Voltage Surge, or Wear and Tear?: https://bit.ly/48TqgmNeBook: Ins and Outs of Hail-Related HVAC Claims: https://bit.ly/3OosVNm

The Savvy Adjuster Podcast host Whitney Boles speaks with Alpine Intel's Technical Director Curt VanNess and Technical Field Manager Chris Molnar about HVAC equipment and their experiences with HVACi and beyond. They discuss the fundamentals of common HVAC systems and how adjusters can address claims that include them in the face of changes in climate, codes, and technology.Discussed in this EpisodeHVAC equipment common in geographical regionsHow codes and regulations affect repairs vs. replacementResidential vs. commercial inspections for claimsHow weather conditions can affect HAVC equipmentHow arcing and other electrical damage manifest on equipmentHints the surrounding area provides during an HVAC assessmentWhat an HVAC assessment offers and examples of real inspectionsAdditional ResourcesAbout Alpine Intel:  https://bit.ly/3tQqufwAlpine Intel Resource Page: https://bit.ly/3Hm7loGAdditional HVAC Fundamentals:Webinar Recording: HVAC Systems 101 for Adjusters: https://bit.ly/3SoytsvArticle: The Effect of the 2024 Refrigerant Changes on Claims: https://bit.ly/4aVXhk1Guide: Residential HVAC System Cheat Sheet: https://bit.ly/3SnE03y

Evidence of winds strong enough to damage shingles goes beyond the roof. In this mini episode, Chris follows up with Kevin Huelsman and Gary Ellis about collateral indicators, weather data, and other evidence the experts look at to verify claimed wind damage.Additional ResourcesAbout Alpine Intel:  https://bit.ly/3HfJx64Alpine Intel Resource Page: https://bit.ly/41RK0oiAdditional Wind and Roofing Resources:Wind Damage to Asphalt Shingles Webinar Recording: https://bit.ly/48FkoNSArticle: Wind and Other Damage to Shingle Roofs: https://bit.ly/48uQbREGuide: Wind Damage and Other Losses to Asphalt Shingles Guide: https://bit.ly/3SdRcYD

The Savvy Adjuster Podcast Host Chris Nichols speaks with Alpine Intel's Technical Education Trainer Kevin Huelsman and Donan Engineering Professional Engineer Gary Ellis about the big questions surrounding wind damage to asphalt shingle roofs, including evidence of wind damage, variables influencing shingle lifespan, other common causes of loss, and why an assessment by an expert can help adjusters make accurate and fair decisions about these claims.Discussed in this EpisodeHow to define wind damage [05:25]Why shingles exhibit wind damage the way they do [10:45]What variables influence the shingles' lifespan [12:35]Other causes of loss frequently claimed as wind damage [24:14]Which conditions are most likely to generate roof claims [34:30]Real examples of wind-related roofing assessments [39:47]Additional ResourcesAbout Alpine Intel:  https://bit.ly/48ry9j7Alpine Intel Resource Page: https://bit.ly/41VamWnAdditional Wind and Roofing Resources:Webinar Recording: Wind Damage to Asphalt Shingles: https://bit.ly/3Sdc3eNArticle: Wind and Other Damage to Shingle Roofs: https://bit.ly/3RTr3gnGuide: Wind Damage and Other Losses to Asphalt Shingles Guide: https://bit.ly/4aODeUq