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In this replay episode of Tech Sales Insights, Randy Seidl interviews Jennifer Quinlan, the Global Managing Partner at IBM Consulting, discussing the transformative power of Gen AI on customer experience. From IBM's own journey as client zero to real-world success stories, they explore how AI-driven solutions are streamlining processes, improving employee and customer satisfaction, and accelerating business outcomes across sales, service, and marketing.KEY TAKEAWAYSGen AI Impact: Gen AI revolutionizes customer experience by enhancing efficiency, improving response times, and driving better outcomes across various business functions.IBM's Client Zero Journey: IBM's internal transformation journey serves as a blueprint for leveraging AI to optimize workflows, unify processes, and enhance customer engagement.Real-world Success Stories: Examples from industries like agriculture and retail showcase the tangible benefits of AI-driven solutions, including significant reductions in response times, increased throughput, and improved customer satisfaction metrics.Speed to Market: Gen AI accelerates campaign conception, content testing, and deployment, leading to faster time-to-market and remarkable performance gains, as demonstrated by a 26X increase in social performance in a recent campaign.QUOTES"We're able to create a better experience across our sales communities, enabling faster decision-making and deeper customer engagement.""Gen AI transforms low-fidelity tasks into high-impact opportunities, revolutionizing lead generation and pipeline growth."Find out more about Jennifer Quinlan through the links below:LinkedIn: https://www.linkedin.com/in/jenniferquinlan/This episode is sponsored by TechTarget, the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. By creating abundant, high-quality editorial content across more than 150 highly targeted technology-specific websites and 1,125 channels, TechTarget attracts and nurtures communities of technology buyers researching their companies' information technology needs.Please visit their website at https://www.techtarget.com/
If you think you know what it means to work in tech and that you lack the right skill set, think again. This episode of the 2x Women in Tech Podcast features a woman whose path over 16 years with IBM Services exemplifies the way in which the industry – and the roles available within it – are constantly growing and changing. Just out of college, Christina Altomare could never have envisioned her current role as a Worldwide Events Marketing Strategist. For episode resources and more info, visit our 2x Women in Tech website!
Wat is IBM Z Xplore? En wat doet IBM met een project zoals Debater? Sophie Kuijt, CTO voor IBM Services neemt ons mee in de wereld van data en ethiek. Show notes:Master the Mainframe / IBM Z Xplore: https://www.ibm.com/it-infrastructure/z/education/zxplore Project Debater: https://research.ibm.com/interactive/project-debater/ AI fundamentals and Team Essentials for AI Badge: https://www.ibm.com/design/ai/https://www.ibm.com/design/thinking/page/courses/AI_EssentialsAI Ethics: https://www.ibm.com/artificial-intelligence/ethicsAI Research - Trusting AI: https://www.research.ibm.com/artificial-intelligence/trusted-ai/IBM Policy Lab: https://www.ibm.com/policy/policylab/IBM Technology CloudPak for Data: https://www.ibm.com/blogs/journey-to-ai/page/28/IBM Technology Watson OpenScale: https://www.ibm.com/cloud/watson-openscale IBM Cloud en AI: https://www.ibm.com/cloud/aiHeb je een vraag, opmerking, suggestie of wil je iets anders met ons delen? Stuur een email naar ofjestoptdestekkererin@nl.ibm.com
This week, Syniti’s CEO, Kevin Campbell sits down with Mark Foster, Senior Vice President of IBM Services - a combined $48 billion business and nearly 240,000 person workforce. While at IBM, Mark played an integral role in IBM’s acquisitions of Promontory Financial Group, Oniqua, and Red Hat. Prior to joining IBM, Mark served as Group Chief Executive of Products Industries and Group Chief Executive of Global Markets and Management Consulting at Accenture. During his time at Accenture, Mark drove marquee deals with George Group, Sainsburys, Best Buy, and Unilever.
MONEY FM 89.3 - Prime Time with Howie Lim, Bernard Lim & Finance Presenter JP Ong
In Mind Your Business, Howie Lim spoke to Arun Biswas, VP/Senior Partner, Enterprise Transformation at IBM Services, Asia Pacific about how banks are navigating the new realities in a post-pandemic landscape, the opportunities ahead, what business leaders need to be considering now to modernize at speed and unlock the value that a hybrid multi-cloud platform approach can bring. See omnystudio.com/listener for privacy information.
Depending on who you talk to there is an associated cost with keeping the lights on as some in the IT industry would call it. In a period when hiring and retaining skilled resources to do routine maintenance work is less and less attractive to management, new innovations in technology and practices may help “keep the lights on” while redirecting the IT team to do higher-value work. Of course, there are other benefits which we will cover today.Gopal Kolathu, business development executive (ASEAN) with IBM Services speaks to FutureCIO regarding the business and operational value of AI in enhancing IT operations.
How can you avoid death by 1,000 glitches? Be proactive. In this episode of B2B Tech Talk, Keri Roberts speaks with La'Shaia Arrington, IBM TSS Business Partner Software Sales Leader, and Seamus Keane, Solution Architect, TSS U.S. Enhanced Services, about IBM Proactive Support. You’ll hear about… -How outages and glitches can be the death of SMBs -The +21% difference in customer surveys -How your IT infrastructure protects your brand We hate to refer to unprecedented times yet again, but standard support doesn’t cut it anymore for today’s unforeseen challenges. “Proactive is designed to not just be a service but a support solution.” — Shai Arrington Find more information on IBM Services or contact Alex Dowell at Ingram Micro. To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. You can also listen on our website.
As the global recovery from the first Covid-19 lockdowns gathers steam, this episode looks at what themes will emerge from this phase. This is a crucial period in the trajectories of many Industrial companies, and the decisions and strategic directions taken today will be what separates the Covid-19 winners from the losers over the next 2-5 years.To unpick some of the winning themes and the role of manufacturing digitalisation in them I am joined by an esteemed guest in Tomipekka Lehtonen (https://www.linkedin.com/in/tomipekkalehtonen). Tomipekka wears multiple hats within the IBM Services' Industry 4.0 practice ranging from Nordics leadership for the Intelligent Connected Operations practice to the Global leadership in driving Connected Manufacturing. Here is my conversation with him.
As stay-at-home orders and social distancing measures begin to lift, it’s unclear how consumer and purchasing behaviors during the pandemic have and will alter the retail industry in the long-term. On today's episode of Retail Redeveloped we're joined by Karl Haller, Global leader and Consumer Center of Competency Partner for IBM Services. Karl leads IBM’s Consumer Industry Center of Competency, where he works with retailers and consumer goods companies worldwide to digitally reinvent their businesses and operationalize the use of advanced capabilities across their enterprise. IBM recently conducted their Institute for Business Value Survey over 18,000 US consumers. Their findings indicated that even as businesses and stores begin to re-open across the nation, more than half of Americans believe we'll experience sustained to major economic downturn over the next year or more. Listen along as we take a deep dive into the recent IBM consumer report, what innovations have come out of the government shut-downs to help make consumers feel safer shopping in-store, and how artificial intelligence is transforming the in-store retail experience.
É crucial criar vantagens competitivas em um cenário de mudança de comportamento, preferências e prioridades. Mas de que forma? Atendendo às expectativas de clientes e construindo relacionamentos duradouros através de experiências personalizadas, digitais e cognitivas. Venha saber mais neste episódio! Hamilton Bertelli, líder de Estratégia Empresarial e iX da IBM Services e André Fossa, líder iX da IBM Services LA, vão falar sobre experiência de clientes e colaboradores, que está digital e cognitiva como nunca neste mundo phygital.
A prominent technology leader is a student of history. The son of artists. And an optimist. Mark Foster, the Senior Vice President of IBM Services talks about getting through the pandemic and shares highlights from his prolific career. It’s never linear, he says, it’s about taking the opportunity in front of you.
A prominent technology leader is a student of history. The son of artists. And an optimist. Mark Foster, the Senior Vice President of IBM Services talks about getting through the pandemic and shares highlights from his prolific career. It’s never linear, he says, it’s about taking the opportunity in front of you.
A prominent technology leader is a student of history. The son of artists. And an optimist. Mark Foster, the Senior Vice President of IBM Services talks about getting through the pandemic and shares highlights from his prolific career. It’s never linear, he says, it’s about taking the opportunity in front of you.
A prominent technology leader is a student of history. The son of artists. And an optimist. Mark Foster, the Senior Vice President of IBM Services talks about getting through the pandemic and shares highlights from his prolific career. It’s never linear, he says, it’s about taking the opportunity in front of you.
Welcome Back to another episode of Oil & Gas Tech Podcast. This week, Mark sits down with Justin Chichester - Data Foundation Supervisor of ExxonMobil Upstream Integrated Solutions and Dr. David Gold - Chief Meteorologist of IBM Services. Enjoy listening? Support the show by leaving a review in iTunes. Upcoming Events LEAP : LIFE AFTER LOCKDOWN - MAY 14TH - LIVESTREAM https://zoom.us/webinar/register/WN_nA_QVw93TnKw7fetev1euw Product Reviews If you have a tech product you want me to review, reach out and let OGGN know! Giveaway Nutanix enables IT teams to build and operate highly automated private and hybrid clouds. Plus they understand the business of Oil and Gas, so they are giving away these awesome JBL Flip4 Bluetooth speakers to our listeners. Click here to enter. Connect with OGGN Interested in Sponsoring?? If you would like to get your company in front of our professional audience, please contact our Director, Kathryn Mills More Oil and Gas Global Network Podcasts Oil and Gas This Week Podcast | Oil and Gas HS&E Podcast | Oil and Gas Industry Leaders | Oil and Gas Legal Risk | Oil and Gas Onshore | Oil and Gas Offshore | PITCH Engage with Oil and Gas Global Network LinkedIn Group | Facebook | modalpoint | OGGN Connect with Mark LaCour LinkedIn| E-Mail | Oil and Gas Global Network
What do the stadiums of the future look like? Neil deGrasse Tyson, co-hosts Gary O’Reilly and Chuck Nice, and Benjamin Brillat of IBM Sports investigate modern stadium design and tech including the new SoFi Stadium in Los Angeles. NOTE: StarTalk+ Patrons and All-Access subscribers can watch or listen to this entire episode commercial-free. Photo Credit: Artist Rendering of Sofi Stadium via sofistadium.com
The AI Eye Episode 328: IBM (NYSE: $IBM) Services Selected by Prysmian for Infrastructure Acceleration, Intel (NasdaqGS: $INTC) and Georgia Tech Selected by DARPA for GARD Program
The AI Eye Episode 328: IBM (NYSE: $IBM) Services Selected by Prysmian for Infrastructure Acceleration, Intel (NasdaqGS: $INTC) and Georgia Tech Selected by DARPA for GARD Program
Mark joins the show to discuss what an organisation needs to consider when deploying technology at scale, why organisations are risking ‘open heart surgery’, and why skills matter more than culture. It’s a fascinating chat detailing the views captured through the work performed by IBM Services. So, do you think your people have the ability to learn, or is it simply not in some people’s DNA?
Mark Foster is SVP of IBM Services and Global Business Services, with real insight into the emerging tech market. He's our next guest on the show. But before the serious chat about tech he shares his love of Phil Collins with us, and who would dare disagree with such impeccable taste?
This podcast is part of a series highlighting the finalist teams of the 2019 INFORMS Franz Edelman Award. We will be releasing these episodes in the countdown to the INFORMS Business Analytics Conference in Austin, TX, April 14-16. In this episode, we are joined by Aly Megahed, Research Group Lead with IBM Research and Mark Smith, Business Lead with IBM Services, to learn about how IBM's use of (O.R.) and analytics to manage the highly complex process of competing for and negotiating information technology (IT) service contracts around the world.
In this first episode of our series, AI Explained: Building with Conversational AI, we are joined by Rachael Rekart, Director of Machine Assistance at Autodesk, Rob High, CTO of Watson, and Shobhit Varshney, Partner at IBM Services, the Cognitive Customer Care Lead in North America. They discuss the first steps to getting started with conversational AI, including why your business needs it, how to build out a business case, and what companies like Autodesk have seen since building their virtual assistant. For more detail on how to get started with AI, visit ibm.biz/WatsonCustomerService.
Rhonda Childress has earned more than her share of "firsts" over her 25 year IBM career: She was the first woman in IBM Security to become an IBM Fellow as well as the first woman in IBM Services to be named an IBM Master Inventor. Rhonda is a force to be reckoned with, and these day she's using her influence to help inspire the next generation of women in the security industry. Today, she joins the podcast to share her story and remind us all of a simple but inconvenient fact: growth and comfort cannot coexist. To read about more remarkable security professionals like Rhonda, view the entire Voices of Security series at https://ibm.co/2MvwGlu.
In this episode, we sit down with Charlotte Wang, Chief Technology Officer of IBM Services in Canada and an IBM Distinguished Engineer. Charlotte specializes in designing complex automation and cloud architecture solutions, as well as integrating infrastructure elements for clients such as Bombardier. Outside of work, Charlotte is a passionate advocate for generating interest in STEM among young women. www.ibm.com/services/expert-advice