Podcasts about shop direct

Ian Golding ought to know a thing or two about the CX profession.  He was a founding member of the Customer Experience Professionals Association (CXPA) and the very first Certified Customer Experience Professional (CCXP).  He's the author of Customer What?,  Keynote Speaker,  and writer.  He's written over 600 articles on CX and hosts International Customer Experience Awards all over the world. This episode is different because we didn't have any set agenda of what to talk about.  We just explored some hard realities about the CX profession head on. I provides some deep insights about what CX leaders need to know and why they need to know it including:Problem: The 1st Step - Admit you have a problemDirection: Customer-led vs Product-led organizationTrust: It's role in the corporate worldEmpathy: Why it's lacking in the CX professionSkeptics: Dealing with them in the "acknowledge phase"Facts: The importance of not basing CX on opinionsResponsibilities: What CX leaders are 100% accountable forAnd so much more!Contact info: https://www.linkedin.com/in/iangolding/Meet IanIan Golding is a Certified Customer Experience Professional and CustomerExperience Specialist. A certified Lean Six Sigma Master Black Belt, Ian hasspent over twenty years in business improvement, working hard to ensurethat the businesses he works for are as customer focused as possible.Ian spent 17 years working in a variety of corporate organisations,including The Royal Bank of Scotland, GE Commercial Finance, GEReinsurance and Brake Brothers Foodservice. In his last permanent role asHead of Group Customer Experience, Ian developed and deployed the Customer Experience strategy for one of Europe's largest online retailers – Shop Direct.In 2012, he became an independent consultant, delivering projects in over 50 countries worldwide in the automotive, financial services, logistics and utilities industries. Ian has continued to work with a plethora of businesses across several sectors, including the pharmaceutical, banking, professional services, retail, manufacturing, education and technology industries. Ian has published more than 600 articles on the subject and delivered keynote speeches globally. Ian also served on the inaugural board of Directors of the Customer Experience Professionals Association (CXPA), of which he was a founder member.Ian was also the first person in the world to be authorised by the CXPA to teach the Certified Customer Experience Professional (CCXP) accreditation. He is also the Course Director, Customer Experience for the Chartered Institute of Marketing.Ian hosts Customer Experience Award ceremonies around the world, including the UK, European, US, Turkey and International Customer Experience Awards.Ian's first book was published in April 2018 – ‘Customer What?' The honest and practical guide to Customer Experience' – is already being well received by professionals around the world.In 2021, Ian was awarded the title of the number 1 influencer in Customer Experience in the UK by Customer Experience Magazine.Examples of companies Ian has worked with are:PfizerAbbVieAlexion (Astra Zeneca)Boehringer IngleheimVolvoNedbankKCB BankErste BankBudapest BankOld Mutual GroupTata SteelToyotaGeneral ElectricTetra PakWeledaCiscoThomSubscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter

Sarah Curran, MBE has a phenomenal history in fashion retail – founder of MyWardrobe, 4 years at director level at Shop Direct (that's very.co.uk), AND non-exec director at French Connection. Right now she is mostly the Managing Director EMEA at True Fit the world's largest connected data set for fashion that's helping retailers improve customer experience and sustainability. We discuss what it's going to take to be a successful fashion brand in 2022 and beyond, including how to solve the sizing issues so customers buy what fits first time; the power of true personalisation; why the customer is the biggest disruptor in the industry; AND what should be on your list for 2022. Get all the links and resources we mention at https://ecommercemasterplan.com/podcast/?utm_source=captivate&utm_medium=episodenotes (eCommerceMasterPlan.com) This podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy

Have you been thinking about painting your home, but want something more? Venetian Wall Plaster is an art form that is over 7,000 years old. It is an ancient art that has been revived in the most exciting ways. Gian of Exotic Wall Finishes has turned this art into one of the top design applications here in South Florida. Gian makes #sexywalls for all types of homes, rooms, and businesses.In this podcast, we will discover how Gian got his start in Venetian Wall Plaster, what inspires him, and what YOU, the homeowner, should know about Venetian Plaster. Listen as our Host, Adam Kayce dives into the world of Venetian Plaster with the EXPERT!The Home Design Podcast is dedicated to bringing you all the information you need to know to help you with your next home project. Discover, Be Inspired, and Shop Direct at the Home Design and Remodeling Show!Find Exotic Wall Finishes online here, and follow them on Instagram @exoticwallfinishes. Discover Home Shows at homeshows.net and @flhomeshows.

The Reorg Europe team of analysts and editors discuss the additional capital requirements of Shop Direct and Jaguar Land Rover’s latest results. If you are not a Reorg subscriber, request access here: go.reorg-research.com/Podcast-Trial

Essential Retail chats to Shop Direct about its use of AI to enable its financial services department to credit check shoppers in real time. Got something you want to tell us about the Podcast? Want to join us? You can get in touch on Twitter via twitter.com/essretail, or directly with Caroline at twitter.com/cl_baldwin

Listen to an exclusive interview with Leigh Rathbone, Agile Test Coach and Digital Transformation Lead at Shop Direct. Leigh is the keynote speaker at TestBoss Manchester;... Read more The post The future of Agile for Test Managers appeared first on Corecom.

In this episode Andy Davis talks to Simon Halkyard, Talent acquisition partner at Shop Direct. Simon is currently responsible for the Analytics, Customer Management and Credit Risk Talent Acquisition functions at Shop Direct. Previously he was responsible for designing and implementing the Talent Acquisition recruitment strategy for Shop Direct's new London office, attracting, engaging and hiring world-class tech talent. On the show Simon discusses making the transition from agency recruitment to internal recruitment. He also shares his strategies for retaining staff, developing a positive work culture and navigating on-boarding interviews. Show Notes: 1.09 Making the transition from a recruitment agency to internal recruitment. 3.22 Building relationships with internal recruitment. 4.33 The pressure of working in internal recruitment. 5.12 Do you have to make a conscious effort to prove to the people you're hiring that you are interested in their sector. 6.15 Navigating technology and recruitment. 7.28 The difficulty of everyone having an opinion in recruitment. 8.02 How much are softer skills important now when hiring for technology roles. 9.56 Has working internally helped you develop better methods for on-boarding. 11.49 Examples of technology helping the decision-making process in business. 12.15 Not being naturally comfortable in the interviewing role. 13.08 Talking about retention when hiring internally. 13.58 What incentives are you using to boost retention. 15.14 Businesses offering incentives that are more important than money. 16.44 Changing work culture to enable more flexible working hours. 18.28 Talking about workplace culture. 19.40 Transparency, honesty and openness. 20.40 Encouraging employees to try new things and having a willingness to try and fail. 22.35 What in your professional life gives you the most sense of satisfaction.

This week, we "embrace the possible" as we chat to Leigh Rathbone about Yes Man, a Jim Carrey romantic comedy which tells the somewhat-real-life story of Carl Allen, an unconfident recluse who is encouraged to say "yes" to more things in his life. We talk to Leigh about how Yes Man inspired him to do the same with his testing career, and the opportunities that opened up for him when he did this. There are discussions about work-life balance, the responsibility of employers to help with maintaining balance, and when it might be appropriate to say "no". As we progress, we pitch a role for Jim Carrey in Dunkirk, wonder if trespassing can be romantic, Leigh auditions to be our voiceover artist, and Neil still manages to crowbar-in a La La Land reference. Interview segment begins at 44:50. References: LinkedIn: How watching 'Yes Man' changed my testing, and Shop Direct life (article by Leigh)  Let's Talk About Tests, Baby: Episode 58 - Don't go chasing waterfalls (with Leigh) Let's Talk About Tests, Baby: Episode 59 - Hot tub time machine (with Leigh) Meetup.com: Liverpool Tester Gathering  Leeds Testing Atelier TestBash Manchester Vernon Richards (@TesterFromLeic) on Twitter Software Testing Clinic Shop Direct Amazon.co.uk: Yes Man by Danny Wallace YouTube: Jim Carrey as The Riddler in Batman Forever YouTube: Frank Gorshin as The Riddler in the Batman 60s TV series YouTube: She & Him (Zooey Deschanel's band) - Stay Awhile James Bonding podcast Wikipedia: Nneuro-linguistic programming (NLP) TestBashby t-shirt Blog post about the Yes Man soundtrack Let's Talk About Tests, Baby: Episode 85 - Sound effects and overdramatics (preparing for TestBash Manchester)  Prezi Ministry of Testing OWASP Slideshare: Rosie Sherry - Why and How Testers Should Act Like Marketeers (European Testing Conference 2017) The Testing Show - podcast with Matt Heusser and co YouTube: Liar Liar - blue pen scene Wikipedia: Mindfulness Wikipedia: Impostor syndrome  Wikipedia: Dunning-Kruger effect Meetup.com: Agile in Leeds Meetup.com: 5* QA London More about the Testers' Island Discs podcast YouTube trailers for films mentioned: Yes Man Batman Forever The Mask The Cable Guy The Truman Show Liar Liar Bruce Almighty New Girl (Zooey Deschanel TV series) The Hitchhiker's Guide To The Galaxy Elf The Hangover Eternal Sunshine of the Spotless Mind Spectre 8mm The Wicker Man (Nicolas Cage 2006 remake) The Man With The Golden Gun  Episodes LA Confidential Dan's away in New Zealand for the next two weeks, so keep your eyes peeled on Twitter for confirmation of our next movie! Twitters: @villabone  @ScreenTesting @TheTestDoctor @neilstudd Emails: screentestingpod@gmail.com Intro music: Journey - Separate Ways (Worlds Apart) Outro music: Third Eye Blind - Jumper

There aren’t many business tales as long or storied as Shop Direct’s. And one man who has played a huge part in the narrative is today’s podcast guest, Jonathan Wall. The Shop Direct group, and in particular its main brands Very and Littlewoods, has gone through an incredible transformation in the last few years. Its […] The post Jonathan Wall, group ecommerce director, Shop Direct appeared first on Reevoo.