Podcasts about ccxp

No nosso décimo terceiro episódio, recebemos Bruna Penilhas, jornalista especializada em games e cultura pop, com mais de 10 anos de atuação em veículos de mídia impressa, TV e online. Ao longo da carreira, Bruna produziu conteúdos em texto e vídeo, apresentou programas e cobriu os maiores eventos do setor, como E3, gamescom, BlizzCon, BGS e CCXP. Com experiência que vai da reportagem ao gerenciamento de redação, ela traz uma visão completa sobre o jornalismo gamer, os bastidores da cultura pop e os desafios de se manter relevante em um mercado em constante transformação.

Artificial intelligence is revolutionizing customer experience—but are businesses applying it with care? In this compelling episode, CX expert Jeannie Walters sits down with Ovetta Sampson, an AI design leader with a decade of experience at IDEO and Google, to explore how companies can harness AI without compromising trust. Ovetta challenges common assumptions with a powerful statement: “AI is neither artificial nor intelligent.” From chatbots that fabricate policies to biased algorithms in loan approvals, she shares eye-opening examples of how AI can go wrong—and what to do about it. Learn why AI needs continuous testing, feedback loops, and what Ovetta calls “Mike Tyson proofing” to avoid delivering broken experiences. She also offers a practical framework for implementation: focus AI efforts on your most frustrating customer touchpoints, not just where it's easy. Looking to use AI more effectively in your organization? Ovetta is offering listeners an exclusive discount on to our listeners. Start building smarter, safer customer experiences. Use the coupon code "experience" for a 50% discount on one of the following: 1 hour coaching session ($300 regular price)1 hour AI Risk Assessment session ($300 regular price)90-minute CEO lunch ($1500 regular price)Coupon Code is: experienceRedeem at www.rightainow.com/appointmentsAbout Ovetta Sampson:Named one of the Top 15 People in Enterprise Artificial Intelligence by Business Insider in 2023, Ovetta Sampson is a tech industry leader who has worked with multiple technologies to help solve some of the biggest problems facing multiple industries. Leading engineers, designers and researchers, at top companies such as Microsoft, IDEO and Capital One, Ovetta has been designing and developing machine learning, artificial intelligence and enterprise software solutions for more than a decade. She left her last job as Director AI and Compute Enablement at Google to found Right AI, a consultancy that helps organizations and businesses minimize the human engagement risks when implementing AI.Follow Ovetta on...LinkedIn: https://www.linkedin.com/in/ovettasampson/Articles Mentioned:A Contact Center Chatbot Invents Company Policies, Now Customers Want Out (CX Today)When Algorithms Deny Loans: The Fraught Fight to Purge Bias from AI (IoT For All)Singapore Airlines Elevates Customer Experience With $45 Million Investment In Changi Airport (Breaking Travel News)Resources Mentioned:Experience Investigators -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Apresentada para nós na última CCXP, Nível Secreto da Prime Video é uma série animada que apresenta histórias originais nos mundos de alguns jogos de videogames. Dungeons & Dragons, Pac-man, Warhammer 40K, Mega Man... são alguns dos jogos homenageados nessa antologia. Das mentes criativas por trás de Love, Death + Robots, cada um dos 15 episódios é uma celebração de jogos e jogadores. Uns episódios bom, outros nem tanto... Para lembrarmos todos os episódios e todas as referências possíveis encontradas convidamos diretamente do Player Select: Marlos Sanuto e Rodrigo Luz. Então pega seu joystick e vem com a gente! Links relacionados: O Luz e Marlos já gravaram milhares de horas de podcast lá no Player Select! E você encontra o Marlos no Twitter, Facebook, Instagram e jogando com sua filha no canal Joga Comigo Pai do Twitch Já viu as camisas do Armário Ilimitado? Confira aqui! Apoie a gente comprando livros, quadrinhos, blu-rays, dvds, jogos ou o que mais você quiser pelo nosso link da Amazon! Assim você também ajuda a manter o podcast no ar! Você encontra o Podcrastinadores e todos os seus participantes nas redes sociais: X (Twitter), Facebook e Instagram. See omnystudio.com/listener for privacy information.

It's time for another CX Pulse Check to discuss current events and innovations in CX. In this illuminating conversation with Enrique Rubio, Founder at Hacking HR and Head of Global Community at Transform, and our host Jeannie Walters, we uncover how innovative organizations are finally bridging this gap through strategic use of data and technology.Fresh from their encounters at Qualtrics' X4 conference, Enrique and Jeannie explore how our experiences as consumers now directly shape our expectations as employees. They examine Apple's $500 billion US investment through this lens, discussing not just the business implications but what it means for talent development and organizational design. The conversation turns to Ford's data-driven approach to employee experience, revealing how established companies with strong legacies can use analytics to understand workforce needs around career development and digital readiness. Perhaps most provocatively, they challenge prevailing wisdom about remote work.Discover how connecting the dots between customer and employee experience can create competitive advantage where expectations are constantly evolving.About Enrique Rubio:Enrique is an HR, Tech and Future of Work expert, keynote speaker and founder of global communities. Enrique is currently an advisor to the community he built, Hacking HR, a global learning community operating at the intersection of future of work, technology, business and organizations, with thousands of members of all over the world; and the Head of Global Community at Transform, building a global community of local chapters covering every major city and region in the world. Enrique is one of the top 100 HR global influencers. He was the founder and CEO at Management Consultants, a firmed specialized in Human Resources in Venezuela. Before Management Consultants, Enrique worked in the telecommunications sector as a Senior Project Engineer for Telefonica and several other companies in the early to mid-2000s. Enrique is a guest author in several blogs about innovation, management and human resources. Most recently Enrique worked as an advisor to the Chief Human Resources Officer at the Inter-American Development Bank. Enrique frequently speaks about topics ranging from DEIB, future of work, HR strategy, employee experience, technology, among others. Additionally, Enrique designs hundreds of learning programs for the HR community in the form of events and short-term programs. Enrique is a Fulbright Scholar, and Electronic Engineer with an Executive Master's in Public Administration from Maxwell School at Syracuse University.Follow Enrique on...LinkedIn: https://www.linkedin.com/in/rubioenrique/ Articles Mentioned:Apple's $500 billion U.S. investment: What HR leaders need to know (HR Executive)Ford's data-driven approach to Employee Experience (Diginomica)Resources Mentioned:Experience Investigators -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

¡Despierta con tu shot de noticias! La UNAM en polémica por supuesta censura y Clem Burke, —baterista de Blondie—, además del Memo del Bosque, se despiden de este plano. Hosted on Acast. See acast.com/privacy for more information.

Saiba mais sobre tudo que a World faz para promover uma internet mais confiável, segura e humana em world.org/brasil Hoje, No Pé do Ouvido, com Yasmim Restum, você escuta essas e outras notícias: Oposição pressiona Motta por votação de PL da Anistia em regime de urgência. Justiça suspende resolução que permite prescrição de medicamentos por farmacêuticos. Marine Le Pen é condenada por desvio de recursos públicos e fica inelegível por cinco anos na França. Governo relança App Celular Seguro que envia mensagem a celulares roubados. CCXP 2025 anuncia início da pré-venda de ingressos. E app fitness viraliza ao incentivar desafios fitness em grupo, mas especialistas alertam para cuidados.See omnystudio.com/listener for privacy information.

On this episode of The Movie Podcast, Daniel and Shahbaz sit down with Josha Stradowski, Madeleine Madden, and Rafe Judkins at CCXP in São Paulo, Brazil to discuss THE WHEEL OF TIME Season 3. Based on The Shadow Rising, Season 3 of The Wheel of Time takes viewers across the Westlands, from the Aiel Waste to Tanchico and the mysterious city of Rhuidean, where Rand and Moiraine face life-changing revelations. Meanwhile, in Two Rivers, Perrin Aybara embarks on a transformative journey of his own. Season Three of The Wheel of Time will premiere with the first three episodes, with additional new episodes streaming each week thereafter until the riveting season finale on April 17, 2025. Watch and listen to The Movie Podcast now on all podcast platforms, YouTube, and TheMoviePodcast.ca Contact: hello@themoviepodcast.ca FOLLOW US Daniel on X, Instagram, Letterboxd Shahbaz on X, Instagram, and Letterboxd Anthony on X, Instagram, and Letterboxd The Movie Podcast on X, Instagram, TikTok, Discord, and Rotten Tomatoes Learn more about your ad choices. Visit megaphone.fm/adchoices

Dragonmount took part in multiple amazing interviews! The videos are on our YouTube feed but we wanted to share it with our podcast listeners too! Enjoy these interviews at CCXP with Rafe Judkins, Madeleine Madden and Josha Stradowski, Press Junket Interview with Marcus Rutherford and Donal Finn and a Press Junket Interview with Rafe Judkins. Check out these interviews on our YouTube channel: Dragonmount YouTube For more information on The Wheel of Time tv show, along with full episode recaps, visit Dragonmount.com/TV Dragonmount Patreon | Dragonmount Website | Dragonmount Facebook | Dragonmount Instagram | Dragonmount TikTok | Dragonmount Bluesky Kathy Campbell, Rajiv Moté and Maureen Carr.

Dragonmount took part in multiple amazing interviews! The videos are on our YouTube feed but we wanted to share it with our podcast listeners too! Enjoy these interviews at CCXP with Rafe Judkins, Madeleine Madden and Josha Stradowski, Press Junket Interview with Marcus Rutherford and Donal Finn and a Press Junket Interview with Rafe Judkins. Check out these interviews on our YouTube channel: Dragonmount YouTube For more information on The Wheel of Time tv show, along with full episode recaps, visit Dragonmount.com/TV Dragonmount Patreon | Dragonmount Website | Dragonmount Facebook | Dragonmount Instagram | Dragonmount TikTok | Dragonmount Bluesky Kathy Campbell, Rajiv Moté and Maureen Carr.

On this episode of The Movie Podcast, Daniel and Shahbaz sit down with Alan Ritchson at CCXP in São Paulo, Brazil to discuss REACHER Season 3. Based on the seventh book in Lee Child's global best-selling series, Persuader, the titular Reacher, played by Alan Ritchson, must rescue an undercover DEA informant from the clutches of a vast criminal enterprise. There, he'll have to confront some unfinished business from his own past. Season 3 of Reacher premieres on February 20 with the first three episodes on Prime Video with new episodes through March 27. Watch and listen to The Movie Podcast now on all podcast platforms, YouTube, and TheMoviePodcast.ca Contact: hello@themoviepodcast.ca FOLLOW US Daniel on X, Instagram, Letterboxd Shahbaz on X, Instagram, and Letterboxd Anthony on X, Instagram, and Letterboxd The Movie Podcast on X, Instagram, TikTok, Discord, and Rotten Tomatoes Learn more about your ad choices. Visit megaphone.fm/adchoices

On this episode of The Movie Podcast, Daniel and Shahbaz sit down with Sandra Oh, Gillian Jacobs, and Robert Kirkman at CCXP in São Paulo, Brazil to discuss INVINCIBLE Season 3. Based on Robert Kirkman's award-winning comic book series, the series follows Mark Grayson, as he inherits his father's superpowers and sets out to become Earth's greatest defender, only to discover the job is more challenging than he could have ever imagined. Everything changes as Mark is forced to face his past, and his future, while discovering how much further he'll need to go to protect the people he loves. Invincible Season 3 will premiere on Prime Video February 6, 2025. Watch and listen to The Movie Podcast now on all podcast platforms, YouTube, and TheMoviePodcast.ca Contact: hello@themoviepodcast.ca FOLLOW US Daniel on X, Instagram, Letterboxd Shahbaz on X, Instagram, and Letterboxd Anthony on X, Instagram, and Letterboxd The Movie Podcast on X, Instagram, TikTok, Discord, and Rotten Tomatoes Learn more about your ad choices. Visit megaphone.fm/adchoices

Brad Smith, CCXP, who brings his extensive experience from working with major companies like Symantec, Yahoo, and Sage. Mark and Brad delve into the future of customer experience (CX) management and explore a variety of valuable tools that can be applied to enhance CX. Brad shares actionable insights on hidden value, value realization versus value erosion, and introduces the concept of value mapping. He also discusses the importance of having a clear brand promise and how it plays a crucial role in delivering a cohesive customer experience. Key topics covered in this episode include: The importance of leveraging a comprehensive CX toolkit, including techniques like empathy maps, journey maps, and value mapping. A detailed discussion on identifying and unlocking hidden value within a company by examining areas with high customer traffic, and differentiating between value realization and value erosion. A fascinating case study on Brad's work with AARP, showcasing how to diagnose and rectify systemic issues that lead to customer churn and operational inefficiencies. The concept of value mapping, its significance, and how it helps in uncovering friction points in customer experiences. The critical role of brand promises and how they should guide every interaction to ensure consistency and memorability. Insights into the symbiotic relationship between marketing and CX in delivering on the brand promise. Meet Brad Brad has had the privilege of leading organizations in their customer-centric transformation at Symantec, Yahoo!, and Sage as their CCO/CMO. Across his 30+ years of leadership, Brad has led global support and service functions for Oracle, Openwave, and Verisign as well as small start-ups. Leveraging decades of experience and insights gained from over 50 client engagements, he knows how to quickly identify, unlock and realize the trapped value concealed across any organization. Currently, Brad is the President & Chairman of the Board of the Consortium for Service Innovation and through the work of the Consortium, has helped 100's of customer service organizations innovate better business models to deliver deep value to their customers while better engaging their employees to grow their businesses. He is also one of their recognized Innovators. Brad is also a Co-Founder and Tribal Advisor at TribeCX Ltd, an alumni member of the Forrester Chief Customer Executive Council, and the Chief Customer Officer (CCO) council, and a alumni Board Member (2018-2021) & recognized Innovator of Customer Experience Professional Association (CXPA). He is also a Certified Customer Experience Professional (CCXP). He is a recognized thought leader in the Customer Experience and Service Innovation space and has published dozens of articles for various online publications including Forbes, New York Times, Fox Business, and Entrepreneur. He is a frequent keynote speaker across the CX and Customer Service industries. Brad is home based in Irvine CA and is the Founder/President of Vector Business Navigation, Inc. – A customer experience/customer success transformation consulting provider - committed to mentoring inspired leaders to successfully navigate their CX ecosystems since 2015. You can learn more about Brad here: All things CX Considered Podcast with Bob Azman The Conversational Podcast with Julie Roehm Reasoned Podcast with Sabrina Meditz

It's time for the first CX Pulse Check of 2025. Special guest co-host Andrew Carothers, CCXP, joins Jeannie Walters to discuss the evolving landscape of customer experience in 2025, highlighting innovative strategies by companies like AT&T and Samsung alongside challenges posed by automation, as seen in the Waymo incident. The discussion emphasizes the need for empathy, proactive engagement, and a comprehensive understanding of customer journeys to foster loyalty in a competitive market. Through fascinating examples and anecdotes, they highlight how blending digital tools with the human touch is crucial in orchestrating a seamless and superior customer experience.About Andrew Carothers, CCXP:Andrew Carothers, CCXP, is a Customer Experience executive known for developing innovative CX strategies that grow revenue, increase renewal rates, and expedite customer adoption. A founding member of Cisco System's CX function, he helped build the function with a focus on digital experience and partners. He's a 12-time International Customer Experience award winner, frequently writes and speaks on CX topics, and co-authored The Publicity Handbook (McGraw Hill), a Fortune Book Club selection. He currently serves as a member of the Board of Advisors for the University of San Francisco's School of Management Strategic Artificial Intelligence program and as a judge for US and international CX competitions.Follow Andrew on...LinkedIn: https://www.linkedin.com/in/andrew-carothers/Articles Mentioned:AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times (Gizmodo) -- https://gizmodo.com/att-says-it-will-now-credit-you-for-outages-and-long-customer-service-wait-times-2000547491Samsung's smart fridges will use AI to suggest groceries to buy on Instacart (The Verge) -- https://www.theverge.com/2025/1/2/24334411/samsung-instacart-smart-fridge-partnershipLA man nearly misses flight as self-driving Waymo taxi drives around parking lot in circles (CBS News) -- https://www.cbsnews.com/losangeles/news/la-man-nearly-misses-flight-as-self-driving-waymo-taxi-drives-around-parking-lot-in-circles/Resources Mentioned:Take the CXI® Compass assessment -- CXICompass.comExperience Investigators Website -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

On this episode of The Movie Podcast, Daniel and Shahbaz sit down with Nicole Wallace, Eva Ruiz, and Víctor Varona at CCXP in São Paulo, Brazil to discuss Prime Video's CULPA TUYA. In this highly anticipated sequel to the international sensation "Culpa Mia,” Noah and Nick's passionate romance faces new challenges. Despite their parents' efforts to keep them apart, their love seems unbreakable. As they navigate the complexities of young adulthood, their relationship is put to the ultimate test. Culpa Tuya is now available exclusively on Prime Video. Watch and listen to The Movie Podcast now on all podcast platforms, YouTube, and TheMoviePodcast.ca Contact: hello@themoviepodcast.ca FOLLOW US Daniel on X, Instagram, Letterboxd Shahbaz on X, Instagram, and Letterboxd Anthony on X, Instagram, and Letterboxd The Movie Podcast on X, Instagram, TikTok, Discord, and Rotten Tomatoes Learn more about your ad choices. Visit megaphone.fm/adchoices

Qual é a pauta, nerds? Azaghal versus Wicked, memórias de shows especiais, musicais que deram errado, hábitos fitness, agrotóxicos, a vida depois do whey protein e outra fofocas dignas de um Mau Acompanhado. AIRBNB Conheça a campanha Fique em um Airbnb: https://jovemnerd.page.link/Airbnb_Noite_NC https://jovemnerd.page.link/Airbnb_Mais_Espaco_NC TEM ALIEXPRESS NO MAGALU Conheça o Mundo Aliexpress no Magalu: https://jovemnerd.page.link/Magalu_Mundo_Aliexpress_NerdCast NERDSTORE Use o cupom NERD10 e garanta seu estilo Nerd Natalino na NerdStore: https://nerdstore.page.link/Natal_Ano_Novo_NerdCast FIQUE POR DENTRO DO JOVEM NERD CINEMATIC UNIVERSE Assista ao NerdOffice especial da CCXP: https://jovemnerd.page.link/NerdOffice_CCXP_JNCU Confira o Episódio Perdido de Caverna do Dragão: https://jovemnerd.page.link/Caverna_do_Dragao_Episodio_Perdido Assista ao trailer de A Própria Carne: https://jovemnerd.page.link/Trailer_A_Propria_Carne PEDIDOS DE DOAÇÃO Pedido de Doação de Sangue para Danilo Delgado Teixeira em tratamento de câncer de medula. Local: H.Hemo, na Av. Leitão da Silva, 1.089, Gurigica - Vitória - ES. Próximo ao Hospital MedSênior. Pedido de Doação de Sangue para Edmar Pereira de Souza. Local: Banco de Sangue de Brasília - SGAS 915 - Asa Sul, 2º Subsolo, 915 Centro Clínico Advance I -Próximo ao DF Star - Brasília - DF Maria Rosângela da Silva (Código HEMOAM: 1208353).Precisa de doações de sangue de qualquer tipo. Local: HEMOAM - Av. Constantino Nery, 4397 - Chapada, Manaus - AM CONFIRA OS OUTROS CANAIS DO JOVEM NERD  E-MAILS Mande suas críticas, elogios, sugestões e caneladas para nerdcast@jovemnerd.com.br APP JOVEM NERD: Google Play Store |  Apple App Store ARTE DA VITRINE: Randall Random Baixe a versão Wallpaper da vitrine EDIÇÃO COMPLETA POR RADIOFOBIA PODCAST E MULTIMÍDIA

No ÚLTIMO VORTEX DE 2024 temos @katbarcelos e @odeiopepe contando um pouco das aventuras nas últimas semanas na CCXP e revelando se cumpriram as metas de 2023! Desconto especial nos planos usando o nosso link no Nordvpn: https://nordvpn.com/vortexpod ou CUPOM: VORTEXPOD Acesse o link do Vortex e ganhe 15% de desconto na sua matrícula na Alura: https://www.alura.com.br/vortex ou CUPOM: VORTEX Host: Katiucha Barcelos. Instagram: @katbarcelos | Twitter/X: @katiucha Co-Host: Pedro Pinheiro. Instagram: @odeiopepe | Twitter/X: @OdeioPePe Nossas redes sociais: Instagram: @feedvortex Twitter: @feedvortex Reddit: r/feedvortex Grupo paralelo não-oficial do Vortex no telegram: https://t.me/+BHlkG92BfPU5Zjdh Esse grupo é dos ouvintes, para os ouvintes e pelos ouvintes. Não temos qualquer afiliação oficial ou responsabilidade por QUALQUER COISA falada neste grupo Link do post do episódio nas redes sociais: Instagram:  Twitter:  Links comentados no episódio: Dicas de Etiqueta: https://x.com/1eozinho01/status/1866876932148920782 === Produção: Thyara Castro, Bruno Azevedo e Aparecido Santos Edição: Joel Suke Ilustração da capa: Brann Sousa

Descubra como funciona a produção de um filme nacional independente neste NerdCast sobre os desafios e perrengues durante a gravação do novo filme de terror do Jovem Nerd cinematic universe - A Própria Carne SAMSUNG Garanta já o seu Samsung Galaxy A15: https://jovemnerd.page.link/Galaxy_A15_NerdCast AIRBNB Confira o vídeo da campanha Fique em um Airbnb: https://jovemnerd.page.link/Fique_Uma_Noite_NerdCast ALURA Matricule-se na Alura com o cupom NERD: https://jovemnerd.page.link/Alura_NERD_NerdCast ESTANTE VIRTUAL  Garanta já seu livro no Natal Literário da Estante Virtual: https://jovemnerd.page.link/Estante_Virtual_Natal_NerdCast FIQUE POR DENTRO DO JOVEM NERD CINEMATIC UNIVERSE Assista ao NerdOffice especial da CCXP: https://jovemnerd.page.link/NerdOffice_CCXP_JNCU Confira o Episódio Perdido de Caverna do Dragão: https://jovemnerd.page.link/Caverna_do_Dragao_Episodio_Perdido Assista ao trailer de A Própria Carne: https://jovemnerd.page.link/Trailer_A_Propria_Carne PEDIDOS DE DOAÇÃO Pedido de Doação de Sangue para Helisa Cristina Fernandes de Lucena, internada no Hospital Real Portugues em Recife. Local: A doação deve ser feita Banco de Sangue IHENE -R. Tabira, 54 - Boa Vista, Recife - PE. Pedido de Doação de Sangue para Nilton Nole Caetano Silva  que passou por uma cirurgia e está em uma difícil recuperação. Local: Hospital Centro Médico de Campinas - Rua Dr. Gabriel Porto, 235 - Cidade Universitária, Campinas - SP. É necessário o tipo  A+, mas qualquer tipo de sangue é válido, pois muitos, assim como ele, estão necessitados.  Pedido de Doação de Sangue para Maria Rosângela da Silva. Local: HEMOAM - Av Constantino Nery, 4397, Manaus. Usar o Código: 1208353 CONFIRA OS OUTROS CANAIS DO JOVEM NERD  E-MAILS Mande suas críticas, elogios, sugestões e caneladas para nerdcast@jovemnerd.com.br APP JOVEM NERD: Google Play Store |  Apple App Store ARTE DA VITRINE: Randall Random Baixe a versão Wallpaper da vitrine EDIÇÃO COMPLETA POR RADIOFOBIA PODCAST E MULTIMÍDIA

On this episode of The Movie Podcast, Daniel and Shahbaz sit down with Tim Miller and Dave Wilson of Blur Studio at CCXP in São Paulo, Brazil, to discuss SECRET LEVEL, a thrilling new adult-animated video game anthology series. Secret Level features original stories set within the worlds of some of the world's most beloved video games. From the creative minds behind LOVE, DEATH + ROBOTS, each of the episodes is a celebration of games and gamers. In 1995, Tim Miller founded Blur as a studio for animators and artists to collaborate and be in control of their creative destinies. Since then, Blur has evolved into an award-winning production company with work spanning the realms of game cinematics, commercials, feature films, and more. Secret Level will be available exclusively on Prime Video in over 240 countries and territories worldwide, with two weekly episode drops, starting on December 10. Watch and listen to The Movie Podcast now on all podcast platforms, YouTube, and TheMoviePodcast.ca Contact: hello@themoviepodcast.ca FOLLOW US Daniel on X, Instagram, Letterboxd Shahbaz on X, Instagram, and Letterboxd Anthony on X, Instagram, and Letterboxd The Movie Podcast on X, Instagram, TikTok, Discord, and Rotten Tomatoes Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to Multiverse News, Your source for Information about all your favorite fictional universes. Chris Evans will appear in Avengers: Doomsday. The Hollywood Reporter confirmed the story late on December 9th. Evans is best known for his role as Steve Rogers in the Marvel Cinematic Universe and retired from the role in 2019 following the climactic Avengers: Endgame. Doomsday will also feature Evans co star Robert Downey, Jr. as Doctor Doom, though Evans' role is not specified.  As Mariah Carey might say/sing…”IT'S TIIIIIME.” Our fiyrst awards season nominations are here with the 2025 Golden Globe noms having been released this week. Smaller films took the lead on nominations with Emilia Pérez receiving 10 nominations followed by The Brutalist, Conclave, and The Substance. In television The Bear takes top place at five nominations (and yes it's still listed in the comedy category) while Only Murders in the Building and Shogun each have four noms. Netflix leads the pack of distributors with 26 nominations in total. The Box Office Achievement Award, which was new last year, has eight nominees and will include box office revenue and commensurate streaming viewership.  No, you're not crazy and neither are we. Golden Globe nominee and frequent winner Jeremy Allen White has been casty to play Jabba the Hutt's son, Rotta the Hutt, in The Mandalorian & Grogu film. But don't panic yet, the actor is simply lending his voice to the character that was originally seen in The Clone Wars animated film. Season 2 of Netflix's Wednesday has officially wrapped production. Last week, Netflix released a first look image of Jenna Ortega in character and confirmed that the series will debut sometime in 2025. HBO is circling I May Destroy You actor Paapa Essiedu to play Severus Snape in the upcoming Harry Potter series. Sources tell the Hollywood Reporter that the actor has been offered the role, but official negotiations have not yet begun. Sienna Miller has been cast to star opposite John Krasinski in the Jack Ryan feature that is in the works at Amazon MGM Studios. Sam Richardson, the Emmy-winning comedian known for his work on Veep and Ted Lasso and Teyonah Parris Star of WandaVision and The Marvels are both joining John Cena in Matchbox, Apple Original Films' live-action take on the classic Mattel car toy line. The first trailer for the Doctor Who Christmas special “Joy to the World” has dropped. The Special debuts on Disney+ on December 25. Elizabeth Olsen is joining Julia Roberts in the upcoming thriller Panic Carefully. Panic Carefully is described as a paranoid thriller reminiscent of Silence of the Lambs and Mr. Robot. Kevin McCormick and Chrystal Li will oversee it for Warner Bros. Asa Germann, a cast member from The Boys and Gen V, is the newest addition to the cast of Scream 7. Variety has learned that Bill Lawrence is currently developing a reboot of his sitcom Scrubs for ABC via 20th Century Television. “Scrubs” originally aired on NBC for its first seven seasons from 2001-2008, followed by two seasons at ABC from 2009-2010. Apple Films has released the first trailer for The Gorge, directed by Scott Derrickson and starring Miles Teller and Anya Taylor-Joy. The film will debut on AppleTV+ on Valentine's Day. Anora star Mark Eydelshteyn has joined the second season of Prime Video series Mr. and Mrs. Smith, and will star as the lead. Sony Pictures has released its first trailer for 28 Years Later, director Danny Boyle‘s long-awaited zombie apocalypse sequel. The film will be released on June 20. The box office trio of Moana 2, Wicked, and Gladiator 2 continue their strong holds, combining for a $132 million dollar weekend, breaking the record for this frame set in 2018. Moana 2 also officially crossed the $600 million dollar mark globally. Paramount+ released the official trailer for its original movie Star Trek: Section 31 starring Michelle Yeoh during the streamer's presentation Saturday at CCXP in São Paolo, Brazil

No episódio de hoje do DerivadoCast, fizemos um balanço completo sobre o nosso DeriFest!

A CCXP 2024 chegou e passou, e aproveitamos um formato mais solto do programa para falar sobre as aventuras, perrengues e oportunidades incríveis do evento. Estante Virtual Aproveite o Natal Literário: https://nerdbunker.page.link/Estante_Virtual_Natal_Literario_LDB Magalu Agora tem AliExpress no Magalu: https://nerdbunker.page.link/Mundo_AliExpress_LDB Citados no programa Brasil é o 2º país com mais assinantes da Crunchyroll, revela streaming: https://jovemnerd.com.br/noticias/animes-e-mangas/brasil-2o-pais-com-mais-assinantes-na-crunchyroll A Própria Carne ganhará primeiro trailer nesta sexta-feira (6): https://jovemnerd.com.br/noticias/filmes/a-propria-carne-primeiro-trailer-nesta-sexta-feira-6 A Guerra dos Rohirrim é boa adição ao universo de O Senhor dos Anéis | Crítica: https://jovemnerd.com.br/noticias/filmes/o-senhor-dos-aneis-a-guerra-dos-rohirrim-critica-analise Filme derivado de John Wick, Bailarina ganha primeiro pôster: https://jovemnerd.com.br/noticias/filmes/derivado-john-wick-ballerina-primeiro-poster Terceira temporada de Invencível ganha cartaz sangrento com Mark e Cecil: https://jovemnerd.com.br/noticias/series-e-tv/terceira-temporada-invencivel-cartaz-sangrento Quem é Hèra, a protagonista de O Senhor dos Anéis: A Guerra dos Rohirrim?: https://jovemnerd.com.br/noticias/animes-e-mangas/o-senhor-dos-aneis-a-guerra-dos-rohirrim-quem-e-hera-mao-de-martelo Chico Bento, Cebolinha, Penadinho e até Mauricio de Sousa terão Graphic MSP em 2025: https://jovemnerd.com.br/noticias/hqs-e-livros/graphic-msp-2025-chico-bento-cebolinha-penadinho-e-mauricio-de-sousa Anime Awards 2025 acontece em maio e terá participação de Pabllo Vittar: https://jovemnerd.com.br/noticias/animes-e-mangas/anime-awards-2025-data-e-pabllo-vittar Filme de Attack on Titan chegará aos cinemas brasileiros em 2025: https://jovemnerd.com.br/noticias/animes-e-mangas/filme-attack-on-titan-estreia-cinemas-brasileiros-2025 Terceira temporada de Fire Force ganha novo trailer e cartaz inédito: https://jovemnerd.com.br/noticias/animes-e-mangas/terceira-temporada-fire-force-trailer-cartaz Cinebiografia de Mauricio de Sousa revela teaser tocante e estreia em 2025: https://jovemnerd.com.br/noticias/filmes/cinebiografia-mauricio-de-sousa-teaser-e-estreia-em-2025 Sequência de T-Zombii, áudio drama do Jovem Nerd, é anunciada após 13 anos: https://jovemnerd.com.br/noticias/series-e-tv/audible-ccxp24-producoes-originais-brasileiras Terror produzido pelo Jovem Nerd, A Própria Carne ganha trailer assustador: https://jovemnerd.com.br/noticias/filmes/terror-jovem-nerd-a-propria-carne-trailer Jovem Nerd anuncia retorno de Caverna do Dragão em projeto stop motion: https://jovemnerd.com.br/noticias/series-e-tv/caverna-do-dragao-retorno-jovem-nerd-stop-motion A Própria Carne, filme de terror do Jovem Nerd, será exibido pela Cinemark: https://jovemnerd.com.br/noticias/filmes/a-propria-carne-filme-de-terror-jovem-nerd-cinemark Primeiro trailer da segunda temporada de Ruptura é revelado: https://jovemnerd.com.br/noticias/series-e-tv/ruptura-trailer-segunda-2-temporada Terceira temporada de Yellowjackets ganha teaser: https://jovemnerd.com.br/noticias/series-e-tv/yellowjackets-terceira-temporada-teaser Norman Reedus compra panos de prato de crianças em rua de São Paulo: https://jovemnerd.com.br/noticias/filmes/norman-reedus-compra-panos-de-prato-de-criancas Paramount revela cena inédita de Dexter: Pecado Original; assista: https://jovemnerd.com.br/noticias/series-e-tv/dexter-pecado-original-cena-inedita-assista Michelle Yeoh é destaque em trailer do filme Star Trek: Seção 31: https://jovemnerd.com.br/noticias/filmes/star-trek-secao-31-filme-trailer-michelle-yeoh Primeiro filme do arco final de Demon Slayer chega aos cinemas em 2025: https://jovemnerd.com.br/noticias/animes-e-mangas/primeiro-filme-arco-final-demon-slayer-2025 Bailarina ganha vídeo de bastidores com Ana de Armas e muita ação: https://jovemnerd.com.br/noticias/filmes/bailarina-video-bastidores-ana-de-armas-acao CCXP confirma datas da edição de 2025: https://jovemnerd.com.br/noticias/agenda-nerd/ccxp-datas-edicao-2025 Canais do NerdBunker Entre no nosso canal do Telegram: https://t.me/CanalNerdBunker Siga o NerdBunker no Bluesky: https://bsky.app/profile/nerdbunker.bsky.social Confira nosso perfil no Threads: https://www.threads.net/@nerdbunker Apresentação Cakes Sousa -- Instagram / Linktree Edição Doug Bezerra -- Instagram

O ano tá prestes a acabar e jogos muito bons ainda estão aparecendo. Neste episódio a gente compartilha primeiras impressões de Indiana Jones e o Grande Círculo, e elas são absolutamente positivas. Também tivemos impressões de Infinity Nikki, um pouco mais de O Enigma do Medo e Stalker 2.Participantes:Jessica PinheiroHeitor De PaolaAssuntos abordados:00:00 - CCXP e Sarah Michelle Gellar08:00 - Indiana Jones and the Great Circle51:00 - Infinity Nikki1:07:00 - O Enigma do Medo1:16:00 - Stalker 2Vai comprar jogos na Nuuvem? Use o link de afiliado do Overloadr! Hosted on Acast. See acast.com/privacy for more information.

Sigmund and Devon discuss the Vision Pro's gaming future, break down the trailers for Severance season two and The Gorge from CCXP and recap Apple Original French-language drama La Maison.   Submit your questions for episode 150 to magic@macstories.net or on socials using #Magic150.   Pre-Roll MacStories Selects 2024: Recognizing the Best Apps of the Year   Apple TV News ‎Portal   Trailer Talk Severance Season 2 Severance Panel at CCXP The Gorge The Gorge Panel at CCXP   Apple Original News First Look at Berlin ER Government Cheese Teaser Behind the Scenes of The Family Plan 2   Releases Wonder Pets: In the City Eva the Owlet: Eva's Moon Wish A Charlie Brown Christmas   Extras Blitz — Recreating War-Torn London in 1940 Blitz — Steve McQueen and Hans Zimmer's Boldest Collaboration Yet Blitz — Behind Saoirse Ronan's Iconic 1940s Look Blitz — Behind the Scenes of Writing the Original Song "Winter Coat" Silo — Rebecca Ferguson Diving in Silo 17   Recap La Maison   TV App Highlights Queer Eye Venom: The Last Dance Red One Conclave Joker: Folie à Deux Dahomey Elton John: Never Too Late Cuckoo Small Things Like These   Up Next Are cinema lenses a scam? | Matti Haapoja Blink Carry-On   Send us a voice message all week via iMessage or email to magic@macstories.net. Subscribe to Magic Rays of Light on YouTube and follow us on Mastodon and Bluesky. Sigmund Judge | Follow Sigmund on X, Mastodon, Threads, or Bluesky Devon Dundee | Follow Devon on Mastodon, Threads, or Bluesky

This week Pat and Lucas discuss Dune 2, CCXP in Brazil, a 1800s double date, swindling, Indiana Jones and the Great Circle, and so much more!! – http://linktree.com/thegmgpod – All of our links can be found on the LinkTree link including our audio podcast (Apple, Spotify, etc.), YouTube, Twitch streaming channels, Discord, Patreon, GMG Merchandise, Twitter, Facebook, Instagram, and E-Mail. – Listen as Lucas, Patrick, and Ryan also talk about video games, TV, movies, sports, Jesus, but most importantly, life...the greatest and most difficult game of all. And you shouldn't go at it alone, so we are gonna do it with you on this fine morning.

Send us your thoughts and questions!In this extra-length episode, Joe, Jen, and Tom take an extensive deep dive into the new season 3 teaser trailer, as well as descriptions of two scenes viewed at the CCXP convention this weekend! Let's get into it!! Joe sees in the dark corners of the screen, and tries to match those curls! Jen throws out an unconsidered option and matches that blouse! Tom wants more of the fire and strife, and tries to match that sleeve! All that, and so much more! This is an epic one, folks! As always, spoilers abound, as does three minutes for every one second!TEASER: https://youtu.be/erxeLAg85fg?feature=sharedNEWS: https://screenrant.com/wheel-of-time-season-3-episode-1-footage-description/Support the showhttps://www.talkaranrhiod.com/Rate/review us: https://tinyurl.com/udspfm5eYouTube: https://www.youtube.com/c/TalkaranrhiodInstagram: talk_aran_rhiodBluesky: @talkaranrhiodX: @arantalkDiscord: https://dsc.gg/talkaranrhiodMerch: https://www.newcreationsbyjen.com/collections/talkaranrhiod

Siga a gente em http://youtube.com/@diariodebordopod

This week on Superhero Slate, we have some Superman news from CCXP, an Invincible Season 3 trailer, Creature Commandos review, and more! Skeleton Crew Debut News Invincible (7:20) Season 3 trailer released Coming to Amazon Prime February 2025 and will be released Weekly Superman and Lois (12:00) Series concluded with its 4th season this week […]

Isma y nuestro invitado, creador de cómics de Sadhaka Studio ("The Fearless Zombie Hunters" y "Rainbow Warriors"), cineasta, y crítico de cine, Manuel Ríos Sarabia, platican sobre el comienzo de "Star Wars: Skeleton Crew"

Nesse episódio gravado diretamente da CCXP, um lugar com muitos artistas, independentes, não-independentes, famosos e desconhecidos, recebemos um artista, de verdade, que é o equivalente ao Romero Britto para a nova geração: Pedro Vinicio (que você deve conhecer dos stories do Instagram daquele teu amigo que não anda muito satisfeito com a vida!). #vraucast ELENCO Caito Mainier Rafael Saraiva PARTICIPAÇÃO ESPECIAL Pedro Vinicio ROTEIRO Gustavo Vilela Caito Mainier Rafael Saraiva DIREÇÃO Bianca Frossard ENTRE NO CANAL DO PORTA NO WHATSAPP https://bit.ly/ZapdoPorta BAIXE O APP DO PORTA Android: http://bit.ly/2zcxLZO iOS: https://apple.co/2IW633j APROVEITA E VAI NO NOSSO SITE ⁠https://portadosfundos.com.br/

A vida é um grande RPG onde os dados estão viciados nos números baixos. A chance do seu D20 cair no 20 é menos de 1%, mas como nem tudo é desgraça, aqui vai mais um #VrauCast direto da CCXP! Dessa vez com o Diretor Criativo da CapyCat Games e Mestre de RPG Pedro Coimbra, mais conhecido como “Mestre Pedrok”. #vraucast ELENCO Caíto Mainier Rafael Saraiva PARTICIPAÇÃO ESPECIAL Pedro Coimbra ROTEIRO Caíto Mainier Rafael Saraiva Gustavo Vilela DIREÇÃO Bianca Frossard ENTRE NO CANAL DO PORTA NO WHATSAPP https://bit.ly/ZapdoPorta BAIXE O APP DO PORTA Android: http://bit.ly/2zcxLZO iOS: https://apple.co/2IW633j APROVEITA E VAI NO NOSSO SITE ⁠https://portadosfundos.com.br/

Começou a CCXP 2024 e o Grupo Flow tá com um stand lindo e maravilho por aqui, hoje o papo é sobre os personagens mais amados e odiados do entretenimento: Os Vilões!

Qual streaming tem as melhores produções originais? Um papo com Affonso Solano, Dane Taranha e Paula Carvalho, diretamente da CCXP.0

Neste episódio do Vênus, Cris mostra o melhor da Cultura Pop na CCXP24! Vem conferir todo esse universo aqui no Venus! sacdovenus@estudiosflow.com.br

Neste episódio o Sérgio vai falar diretamente da Comic Con Experience sobre aliens.

Neste episódio o Sérgio vai falar diretamente da Comic Con Experience sobre o retorno à Lua.

Lambda, lambda, lambda Vrauzetes! Mentimos que a temporada tinha acabado e voltamos com mimos da CCXP! Tá começando mais um Vrau Cast, dessa vez direto da CCXP, um lugar cheio de nerds, geeks, otakus, cosplayers e adultos que ainda não entenderam que a juventude já passou, que é o caso dos entrevistados do episódio: Alexandre Ottoni e Deive Pazos do Jovem Nerd, mas que de jovens não tem muita coisa. #PortaNaCCXP ELENCO Caíto Mainier Rafael Saraiva PARTICIPAÇÃO ESPECIAL Alexandre Ottoni Deive Pazos ROTEIRO Caíto Mainier Rafael Saraiva Gustavo Vilela DIREÇÃO Bianca Frossard ENTRE NO CANAL DO PORTA NO WHATSAPP https://bit.ly/ZapdoPorta

Governador de São Paulo, Tarcísio de Freitas, admite erro ao criticar câmeras corporais da PM após crise de violência policial. Senado aprova projeto de lei que regulamenta uso de inteligência artificial no Brasil. Guerra na Síria se intensifica com tomada de Aleppo e Hama pelo Estado Islâmico e HTS. Passageira se recusa a ceder assento a criança durante voo e viraliza nas redes sociais. Países do Mercosul chegam a consenso sobre texto de acordo comercial com União Europeia,  mas França e Polônia se opõem. OpenAI lança assinatura do ChatGPT Pro por US$ 200 mensais. CCXP abre sua 10ª edição com lista de convidados mais modesta. Essas e outras notícias você escuta No Pé do Ouvido, com Yasmim Restum. Assine o Meio Premium em canalmeio.com.br/meio-premium/. See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Começou a CCXP 2024 e o Grupo Flow tá com um stand lindo e maravilhoso aqui.

I'm wrapping up the year with our continuing exploration of the effective utilization of AI in improving your organization's customer experience.  My guest on this episode of the All Things Considered CX podcast is Andrew Carothers, CCXP. Andrew Carothers is a Customer Experience executive known for developing innovative CX strategies that grow revenue, increase renewal rates, and expedite customer adoption. He recently suggested that the state of CX is characterized as being in our teenage years.  On our podcast, he talks about how we've advanced to early adulthood!   A founding member of Cisco System's CX function, he helped build the function focusing on digital experience and partners. He's a 12-time International Customer Experience award winner, and frequently writes and speaks on CX topics.#CX #CXM #AI #DigitalExperience #CustomerExperience

No Braincast 573, vamos explorar quatro histórias que mostram como a tecnologia, a cultura pop e o mercado estão se transformando de maneiras inesperadas. Começamos com um debate sobre propriedade intelectual na era digital: é possível ser dono de uma 'estética' nas redes sociais? O caso de duas influenciadoras da Amazon promete estabelecer precedentes importantes. Em seguida, vamos falar sobre como a Coca-Cola usou IA para recriar seu icônico comercial de Natal, gerando reações completamente diferentes entre profissionais e público. Hollywood também está tentando recriar mágicas: será que 'Glicked' consegue repetir o fenômeno 'Barbenheimer'? E por que é tão difícil fabricar um fenômeno cultural? Por fim, com a CCXP 2024 chegando, discutimos como um evento brasileiro se tornou referência mundial na cultura pop. 11:34 - Pauta 01:12:52 - QEAB -- ✳️ SIGA O CANAL B9 NO WHATSAPP: b9.com.br/zap ASSINE O BRAINCAST E FAÇA PARTE DO NOSSO GRUPO FECHADO Assinando o Braincast você pode interagir com a gente na Braincasteria Gourmet, nosso grupo fechado no Telegram, além de receber conteúdo exclusivo. Saiba como ser um braincaster de carteirinha: b9.com.br/assine https://youtube.com/playlist?list=UUMOGNdGepMFVqPNgaCkNBdiLw&si=wJknzXE_tk23gG7g SIGA O BRAINCAST Seu podcast com conversas curiosas para mentes criativas está em todas as plataformas e redes. Inclusive, na mais próxima de você. Encontre o @braincastpod: No Instagram; no Twitter; no TikTok na Twitch na YouTube. Entre em contato através do braincast@b9.com.br. Perdeu o Qual É A Boa? Encontre todas as dicas da bancada nos destaques do nosso Instagram. O Braincast é uma produção B9 B9 Criação e Apresentação: Carlos Merigo Coordenação: Alexandre Potascheff Edição: Gabriel Pimentel Identidade Sonora: Nave, com Direção Artística de Oga Mendonça Identidade Visual: Johnny Britto Atendimento e Comercialização: Camila Mazza e Telma Zennaro O2 Filmes Direção de Arte e Direção de Fotografia: Tomás Di Spagna Produtor e Operador De Áudio: Gabriel Paim Coordenadora de Produção: Jeniffer Sousa Operadora de Câmera: Laís Lima (Tangerina) Assistente de produção: Cardim Equipe Técnica: Anderson Figueiroa M. Silva, Odécio Manfrim, Samuel Simão Rodrigues eWalter Transporte: Ângelo Koyama Coordenação de Estúdios: Sr. Figueroa Torne-se membro do B9 e ganhe benefícios: Braincast secreto; grupo de assinantes no Telegram; e mais! https://www.youtube.com/channel/UCGNdGepMFVqPNgaCkNBdiLw/join

Tanya Thomas is a Certified Customer Experience Professional (CCXP) and VP of Client Experience Management and UX Design at Experian Health. She's brings years of experience in the CX world at one of the largest organizations in the world, Experian. Known as one of the big three credit bureaus, Experian Health is a major player in the healthcare market. In this episode Tanya shares some great gems including: Customer Intelligence and Market Trends: Tanya emphasized the importance of gathering deep customer intelligence beyond just basic operational feedback. By understanding user behaviors within software tools, monitoring market and industry trends, and exploring customer pain points, organizations can better anticipate and meet evolving customer expectations. This intelligence is crucial for staying ahead in the market and continually disrupting sectors like healthcare, where incremental improvements can significantly enhance user experience. Mobilizing Action with Customer Insights: Tanya underscored the necessity of converting customer insights into actionable plans. It's not enough to gather data; organizations must ensure it permeates throughout the company and drives accountability. One effective approach she highlighted was prioritizing key pain points and integrating them into the strategic priorities discussed by the executive leadership team. This ensures that actions are taken on feedback, and systematic improvements are made to enhance customer experiences. Collaborative Leadership and Influencing Change: Tanya discussed the importance of partnership and collaborative leadership in driving CX initiatives. Instead of trying to be the hero, it's more effective to be the guide. She shared how cultivating relationships with key stakeholders, including finance teams and executive leaders, and deeply understanding the business can help in getting buy-in for CX initiatives. By using data to support the narrative and speaking the language of business success, CX leaders can influence positive change and ensure that improvements are not only implemented but also aligned with the broader organizational goals. Meet Tanya: She is a strategic experience management leader driving customer focus and impactful change for over 15 years in roles spanning the retail and entertainment industry, financial services, and healthcare. She aspires to ignite those around her with a sense of purpose and to be an example of authenticity and integrity. She has had a natural inclination toward creating seamless and delightful experiences, as well as an entrepreneurial spirit, for as long as she can remember. She would be the kid that wanted to pass out fresh fruit at garage sales or bring her own creative activities and supplies to babysitting gigs to ensure repeat business. When she was old enough for "real jobs," she set her sights on companies like Nordstrom and Disney, which further fueled her relentless dedication to the customer and her curiosity for what makes some brand experiences stand apart from the rest. Along the way, she picked up an obsession with optimizing technology to increase efficiency, and she is addicted to the rush of collaborative problem-solving. Her greatest joy, however, comes from inspiring and motivating others toward their best work and being a force of positive momentum in everything she does.

Tanya Thomas is a Certified Customer Experience Professional (CCXP) and VP of Client Experience Management and UX Design at Experian Health. She's brings years of experience in the CX world at one of the largest organizations in the world, Experian. Known as one of the big three credit bureaus, Experian Health is a major player in the healthcare market. In this episode Tanya shares some great gems including: Customer Intelligence and Market Trends: Tanya emphasized the importance of gathering deep customer intelligence beyond just basic operational feedback. By understanding user behaviors within software tools, monitoring market and industry trends, and exploring customer pain points, organizations can better anticipate and meet evolving customer expectations. This intelligence is crucial for staying ahead in the market and continually disrupting sectors like healthcare, where incremental improvements can significantly enhance user experience. Mobilizing Action with Customer Insights: Tanya underscored the necessity of converting customer insights into actionable plans. It's not enough to gather data; organizations must ensure it permeates throughout the company and drives accountability. One effective approach she highlighted was prioritizing key pain points and integrating them into the strategic priorities discussed by the executive leadership team. This ensures that actions are taken on feedback, and systematic improvements are made to enhance customer experiences. Collaborative Leadership and Influencing Change: Tanya discussed the importance of partnership and collaborative leadership in driving CX initiatives. Instead of trying to be the hero, it's more effective to be the guide. She shared how cultivating relationships with key stakeholders, including finance teams and executive leaders, and deeply understanding the business can help in getting buy-in for CX initiatives. By using data to support the narrative and speaking the language of business success, CX leaders can influence positive change and ensure that improvements are not only implemented but also aligned with the broader organizational goals. Meet Tanya: She is a strategic experience management leader driving customer focus and impactful change for over 15 years in roles spanning the retail and entertainment industry, financial services, and healthcare. She aspires to ignite those around her with a sense of purpose and to be an example of authenticity and integrity. She has had a natural inclination toward creating seamless and delightful experiences, as well as an entrepreneurial spirit, for as long as she can remember. She would be the kid that wanted to pass out fresh fruit at garage sales or bring her own creative activities and supplies to babysitting gigs to ensure repeat business. When she was old enough for "real jobs," she set her sights on companies like Nordstrom and Disney, which further fueled her relentless dedication to the customer and her curiosity for what makes some brand experiences stand apart from the rest. Along the way, she picked up an obsession with optimizing technology to increase efficiency, and she is addicted to the rush of collaborative problem-solving. Her greatest joy, however, comes from inspiring and motivating others toward their best work and being a force of positive momentum in everything she does.

Send us your thoughts and questions!In this episode Joe, Jen, and Tom cover the latest news, including more CCXP panels, and a likely screening party! Then we jump back into our projections for S3 episode breakdowns! Hear Tom go long! Hear Joe agree under protest! Hear Jen tease grave sex! All that, plus five "deaths" and ride! As always, spoilers abound, as do passport blues!NEWS: https://bsky.app/profile/wotseries.com/post/3lbl2hbl5s22gSupport the showhttps://www.talkaranrhiod.com/Rate/review us: https://tinyurl.com/udspfm5eYouTube: https://www.youtube.com/c/TalkaranrhiodInstagram: talk_aran_rhiodBluesky: @talkaranrhiodX: @arantalkDiscord: https://dsc.gg/talkaranrhiodMerch: https://www.newcreationsbyjen.com/collections/talkaranrhiod

Send us your thoughts and questions!In this episode, Joe, Jen, and Tom cover the latest news (CCXP!!), and then take our third attempt at predicting episode breakdowns for the coming season - but this time we try to do it together! It's a lot of "yes, and" as we throw out ideas on the fly!  Hear Joe long for more toplessness!  Hear Tom want to murder peaceful young women!  Hear Jen remind us all to be crazier! As always spoilers abound, as does paying off old debts!NEWS: https://x.com/CCXPoficial/status/1854333361629605918Wellness Thru Reading Greetings and salutations book lovers. Welcome to Wellness Thru Reading. A podcast...Listen on: Apple Podcasts SpotifySupport the showhttps://www.talkaranrhiod.com/Rate/review us: https://tinyurl.com/udspfm5eX: @arantalkInstagram: talk_aran_rhiodDiscord: https://dsc.gg/talkaranrhiodYouTube: https://www.youtube.com/c/TalkaranrhiodEmail: podcast@talkaranrhiod.comMerch: https://www.newcreationsbyjen.com/collections/talkaranrhiod

A rate critical to attain better care for patients, I'm gonna say, is enlightened leadership—maybe dyad leadership—at a clinical organization. I am saying this because without enlightened leaders, it'd be harder to build from the blueprint that Beau Raymond, MD, talks about today on the show. For a full transcript of this episode, click here. If you enjoy this podcast, be sure to subscribe to the free weekly newsletter to be a member of the Relentless Tribe. I'd say an enlightened leader is someone—and this is my definition, but it's a term that Tom Lee, MD, brought up first in an earlier episode (EP445)—an enlightened leader really cares about providing better patient care at an affordable price. They have a manifesto to that end, if you will. They also have studied, likely, and understand how change management works because every improvement requires change. They get the bit about people, processes, and technology being intertwined and what operational excellence means. Further, they are probably doing or considering many of the things that Robert Pearl, MD, talked about in episode 412. On the opposite end of the spectrum, there's a new term floating around called administrative harm. There's a study. Admin harm refers as much to what administrators—who I refuse to call leaders at this context because I'm talking about the not good administrators, so let's be clear—but I'd say administrative harm results from what the administrators choose not to do as much as what they choose to do. It is actually a thing to be an enlightened leader, especially in these profit-driven times. It's really tough, actually, and nothing anyone should take for granted. So, maybe this whole show is kind of a shout-out to the enlightened leaders out there. Thanks for doing what you do. Okay, so this said, and it needed to be said, let's talk blueprint for better care in the conversation that follows. Dr. Beau Raymond says, step 1, right out of the gate, set clear goals. Then step 2, engage others throughout the organization to together build the framework needed to achieve said goals. Engaging frontline folks and others is really the only way that any proposed framework will actually work in the real world. Listen to the shows with Karen Root (EP381) and Ashleigh Gunter (EP447) for just one proof point after another that what I say is based in fact. Step 3 of the blueprint to better outcomes that Beau Raymond, MD, talks about today is get your data. We talk a lot about plan sponsors and the getting of data, but same thing applies to clinical organizations. For clinical organizations, the getting of data means longitudinal data. The need for longitudinal data has come up in multiple shows, most recently the one with Dan Nardi (Spotlight Episode), and this is just one example of why getting the whole bag of data really matters. Dan said on that earlier show, it's often a thing that oncologists are unaware of how many of their patients are winding up in the ER for nausea after chemo, which, by the way, is the most common cause for readmission. And the reason for this is lots of patients travel to their oncologist but go to a local ER in a different health system. The show with Brendan Keeler (EP454) about the Particle v Epic lawsuit in general dustup over who gets the data is super relevant here. That's what I was thinking when I was talking with Dr. Raymond, and maybe it just popped in your head, too. Or just continuing this topic of the importance of longitudinal data, how many specialists, in almost any specialty, see a patient and then don't know what happened to that patient subsequently? Or even primary care in transactional models? So, step 3 here is get your data and also, as part of that, figure out how to make sure everybody understands the data and also understands that it is fair. Eric Gallagher (EP405), Dr. Raymond's dyad counterpart over at Ochsner, talked about this some in that episode. So did Kenny Cole, MD (EP431), interestingly, also from Ochsner. Amy Scanlan, MD (EP402) mentions it as well. Step 4 in the blueprint to measurably better outcomes that I discuss with Dr. Beau Raymond, data collection and data management probably need to be system-wide because … yeah, longitudinal and etc. But the “What are you gonna do now with the insights that you derived from the data?” is pretty local. The obstacles and enablers are going to be different depending on the geography. For example, an area with a large Vietnamese population and a big variation in colorectal screening rates as a priority, just logically, is gonna have a program that is in no way suited to roll out in an area with, say, a large Black or African American population with high hypertension rates. Priorities and programs are just different depending on the geography. So, step 4 here is, ask each region, based on the data, what fixes they're going to own. What will they take ownership on and commit to improving? What I thought was interesting in this interview is kind of the way that equity comes up between ethnic groups or between genders. In and of itself, obviously, striving for equity is critical. But also, if you're trying to improve quality across the board and you see disparities in care, figuring out what is going on with the group experiencing the worse outcomes is also just operational excellence. You don't want to be a solution looking around for a problem, after all; so, you need to figure out the actual problems for the actual people experiencing the problems to avoid that. Those are the only solutions that are actually gonna work. Step 5 is to learn from each other. Maybe not a whole program is flat-out transferable from one geography to another, but that doesn't mean that nothing is transferable either. As usual, it's about being thoughtful and nuanced and finding that productive middle. At Ochsner, they do these cool weekly primary care huddles to share learnings and goings-on that Dr. Raymond explains in the show that follows. Throughout all of these steps in this blueprint, there is obviously a need to align how the practice or system is getting paid for the time and capital expenditures, of course. And Dr. Raymond addresses this and interestingly says something similar to what Dr. Tom Lee (EP445) and Scott Conard, MD (EP391) have said on earlier shows: that a lot of times compensation for improving care, if you do it in an operationally excellent way, can be revenue positive for systems with a combination of both FFS (fee for service) and value-based reimbursement. Underline, however, the part about having an enlightened leader who cares about clinical quality for that to work out. Dr. Beau Raymond, my guest today is chief medical officer for Ochsner Health Network. Ochsner Health Network, by the way, includes Ochsner and some other health system partners. There's also a bunch of small independent practices of one to two docs. Ochsner patients, in case you are unaware, are in the entire state of Louisiana, a little bit of Mississippi, Alabama, and also Texas. Also mentioned in this episode are Ochsner Health; Tom X. Lee, MD; Robert Pearl, MD; Karen Root, MBA, CCXP; Ashleigh Gunter; Dan Nardi; Brendan Keeler; Eric Gallagher; Kenny Cole, MD; Amy Scanlan, MD; Scott Conard, MD; Joshua Liu, MD; Eboni Price-Haywood, MD, MPH, MMM, FACP; and Chris Skisak, PhD.   You can learn more at Ochsner Health Network and by following Dr. Raymond on LinkedIn.   Sidney H. “Beau” Raymond, MD, MMM, FACP, is a board-certified internist now serving as the chief medical officer of Ochsner Health Network and medical director and executive director of Ochsner Accountable Care Network. Prior to joining Ochsner, Dr. Raymond was vice president, physician practice administrator, and chief medical information officer at East Jefferson General Hospital (EJGH). His experience included serving on the steering committee and later as a board member for Gulf South Quality Network. Beyond the administrative roles at EJGH, Dr. Raymond was involved with medical staff committees, including serving as chief of staff. He is also a past president of the Jefferson Parish Medical Society. Dr. Raymond earned a bachelor's degree in biology from Loyola University, earned a medical degree from the Louisiana State University School of Medicine, and completed his residency in internal medicine at LSU-New Orleans. He has also earned a Master of Medical Management from Tulane University.   07:50 What is step 1 of improving care for healthcare leaders? 10:44 Why is it important to be flexible while keeping your goals in sight? 11:48 Dr. Eboni Price-Haywood's article on disparities in COVID. 12:29 How is equity a data point to achieving overall care improvement? 15:01 “If you can't measure it … accurately, you're not going to be able to do anything differently.” 20:52 What strategies have been successful in using data to improve healthcare outcomes? 23:17 Why did Ochsner Health avoid looking at the individual physician standpoint in regard to an equity standpoint? 30:40 Why engaging patients in their healthcare actually improved patient visits and did not necessarily reduce patient visits. 34:49 “It's really about engaging with the patient.”   You can learn more at Ochsner Health Network and by following Dr. Raymond on LinkedIn.   Sidney H. “Beau” Raymond, MD, MMM, FACP, discusses #leadership on our #healthcarepodcast. #healthcare #podcast #financialhealth #primarycare #patientoutcomes #healthcareinnovation   Recent past interviews: Click a guest's name for their latest RHV episode! Brendan Keeler, Claire Brockbank, Cora Opsahl, Dan Nardi, Dr Spencer Dorn (EP451), Marilyn Bartlett, Dr Marty Makary, Shawn Gremminger (Part 2), Shawn Gremminger (Part 1), Elizabeth Mitchell (Summer Shorts 9), Dr Will Shrank (Encore! EP413)  

On the latest episode of The Delighted Customers Podcast, Roxie Strohmenger, CCXP, an acclaimed CX strategist and Board Chair-Elect of CXPA, shares valuable insights on the power of data in customer experience. Roxie has shaped industry standards, from co-defining Forrester's CX Index to leading award-winning CX initiatives at UKG, and is now a principal strategist at Heart of the Customer. In this episode, Roxie introduces the “web of data,” a groundbreaking concept for accessing and integrating diverse data sources to accelerate decision-making. She explains how CX leaders can leverage this approach to give executives real-time, actionable insights supporting strategic business goals. Roxie also examines the repercussions of limited data access, which often results in CX being seen as a cost center rather than a strategic partner. She offers practical strategies for CX professionals to foster collaboration with IT and data teams and overcome technical and regulatory barriers to streamline data integration. Finally, Roxie highlights the importance of aligning CX metrics with key operational and financial metrics. This alignment helps CX professionals communicate their value effectively to executives, fostering buy-in and elevating CX as a strategic asset. Listen in to discover actionable strategies to navigate data challenges and make a compelling case for CX at the executive level! Meet Roxie Roxie Strohmenger is an innovative, determined, and passionate award-winning CX Change Maker who believes great things don't happen in your comfort zone. With over 20+ years of experience, Roxie has a passion for designing and executing innovative CX transformation initiatives that are linked to operational metrics and financials to create differentiated, high-quality emotion-focused experiences that create, sustain, and expand customer loyalty. Roxie is currently a Principal Strategist at Heart of the Customer partnering with CX Leaders to deliver solid ROI and also serves as the Vice Chair on the board of directors for the Customer Experience Professionals Association (CXPA). Her expertise has also been featured in podcasts, webinars, and in the book, “Do B2B Better: Drive Growth through Game-Changing Customer Experience."

On the latest episode of The Delighted Customers Podcast, Roxie Strohmenger, CCXP, an acclaimed CX strategist and Board Chair-Elect of CXPA, shares valuable insights on the power of data in customer experience. Roxie has shaped industry standards, from co-defining Forrester's CX Index to leading award-winning CX initiatives at UKG, and is now a principal strategist at Heart of the Customer. In this episode, Roxie introduces the “web of data,” a groundbreaking concept for accessing and integrating diverse data sources to accelerate decision-making. She explains how CX leaders can leverage this approach to give executives real-time, actionable insights supporting strategic business goals. Roxie also examines the repercussions of limited data access, which often results in CX being seen as a cost center rather than a strategic partner. She offers practical strategies for CX professionals to foster collaboration with IT and data teams and overcome technical and regulatory barriers to streamline data integration. Finally, Roxie highlights the importance of aligning CX metrics with key operational and financial metrics. This alignment helps CX professionals communicate their value effectively to executives, fostering buy-in and elevating CX as a strategic asset. Listen in to discover actionable strategies to navigate data challenges and make a compelling case for CX at the executive level! Meet Roxie Roxie Strohmenger is an innovative, determined, and passionate award-winning CX Change Maker who believes great things don't happen in your comfort zone. With over 20+ years of experience, Roxie has a passion for designing and executing innovative CX transformation initiatives that are linked to operational metrics and financials to create differentiated, high-quality emotion-focused experiences that create, sustain, and expand customer loyalty. Roxie is currently a Principal Strategist at Heart of the Customer partnering with CX Leaders to deliver solid ROI and also serves as the Vice Chair on the board of directors for the Customer Experience Professionals Association (CXPA). Her expertise has also been featured in podcasts, webinars, and in the book, “Do B2B Better: Drive Growth through Game-Changing Customer Experience."

Send us a textAndrew Carothers is a Senior Customer Experience Leader and a CCXP who has significantly shaped the field of customer experience (CX). His career began in public relations, where he worked both in agencies and in-house. He transitioned into the technology sector at Autodesk and even worked for the Electric Vehicle Association of America before the concept of electric vehicles became popular.Over the years, Andrew expanded his expertise beyond public relations into various marketing communications roles. His pivotal move came when he joined Cisco Systems, where he transitioned from marketing to the newly established customer experience function. At that time, Cisco primarily sold hardware with long sales cycles and minimal customer interaction. However, the company's shift towards a recurring revenue model and the rise of software as a service (SaaS) transformed customer engagement.As part of a small team at Cisco tasked with redefining customer interactions, Andrew gained extensive experience in digital CX, voice of the customer initiatives, and journey mapping. This journey laid the foundation for his later successes in customer experience, where he has won multiple international awards and contributed to thought leadership in the field.Evolving Customer ExpectationsAndrew identifies two major trends currently shaping customer expectations:Consistency Across Experiences: Customers now expect seamless and consistent interactions across all channels. This shift has been heavily influenced by leading companies like Amazon and Apple, which have set high standards for user experience. The ease of searching for, purchasing, and returning products has raised customer expectations across all industries, including B2B environments.Digital-First Interactions: The demand for digital experiences has surged, particularly accelerated by the COVID-19 pandemic. Customers now expect to engage with companies through digital channels first, regardless of their size. This expectation includes easy access to information and services, marking a significant change in customer interaction dynamics.The Importance of Self-ServiceResearch indicates that up to 80% of customers seek information independently before contacting a company. This trend highlights the necessity for robust self-service options. Companies should invest in knowledge bases that feature diverse content formats—text, video, infographics—to cater to different customer learning preferences. By enabling customers to resolve issues on their own, organizations can enhance overall satisfaction and engagement.Harnessing Data for Enhanced CXAs Andrew looks ahead to 2025, he emphasizes the critical role of data in shaping customer experience strategies. He advocates for organizations, regardless of size, to consolidate data from various sources to create a holistic view of customer interactions. Understanding customer needs through predictive analytics will be essential for delivering personalized and effective experiences.In conclusion, Andrew Carothers' journey reflects the evolution of customer experience driven by changing expectations, the rise of digital engagement, and the strategic importance of data. His insights and experiences position him as a leader in the field, guiding organizations toward more customer-centric practices and enhanced satisfaction.

Journey mapping, management, and orchestration. They're all just different names for the same thing, right? Well not quite. Even though they are all aimed at creating a more valuable customer experience, they all play unique roles. Today we're exploring customer journey management with Eytan Hattem, CEO and Co-Founder of Cemantica. We'll delve into how understanding and managing customer journeys can transform business strategies and customer experiences. About Eytan Hattem Customer experience has always been at the heart of Eytan's career and his passions; from his proven track record in international Customer Engagement projects through to his work as a business consultant supporting clients in their digital transformation journey. As a CCXP certified professional, Eytan consults global businesses across multiple sectors to help them understand and transform their customer journeys through best practices and innovative technologies. A true evangelist and thought leader, Eytan speaks and writes regularly within CX industry media with authority and passion plus mentors fellow CX professionals to spread the power of customer experience! RESOURCES Cemantica website: https://www.cemantica.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company