FT Listen to Lucy

After 32 years, you are still an enigma, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

The exponential rise of guff in business shows no sign of abating, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Apple's $5bn headquarters is the world’s most expensive office and Steve Jobs' last posthumous hurrah, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Shock over swear words exposes some misplaced prudery, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Interruptions help cut short boring discussions. So instead of making men interrupt less, women should be made to do it more, argues Lucy Kellaway. See acast.com/privacy for privacy and opt-out information.

The main difference between yes and no is that one is easy and the other hard, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

It was wrong to punish someone who tried to get his colleagues to write text that people might conceivably want to read, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

The tables are turning on Ikea and the fashion for Skandi tat, says Lucy Kellaway. Image credit: Chris Tosic See acast.com/privacy for privacy and opt-out information.

Voice bot Experimental Amy might represent serious competition if what she produced was halfway decent, but it isn't, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Modern fiftysomethings are perky, well-rested and free from domestic ties, says Lucy Kellaway. Image credit: Chris Tosic See acast.com/privacy for privacy and opt-out information.

Abbott’s difficulty with a simple sum is evidence of a troubling assumption, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

‘Breakthrough’ is so stale it makes me almost feel sorry for the author, says Lucy Kellaway. Image credit: Chris Tosic See acast.com/privacy for privacy and opt-out information.

Good intentions led to a tour de force of clangers, says Lucy Kellaway. Image credit: Chris Tosic See acast.com/privacy for privacy and opt-out information.

Expensive ‘holistic’ leadership programmes do not solve anything, says Lucy Kellaway. Image credit: Chris Tosic See acast.com/privacy for privacy and opt-out information.

Puffed-up nonsense has been deemed worthy of academic study, says Lucy Kellaway. See acast.com/privacy for privacy and opt-out information.

Everyone will tell you they are too busy to talk — but it is not true, says Lucy Kellaway. Image credit: Chris Tosic See acast.com/privacy for privacy and opt-out information.

Like most humans, I am not naturally drawn to small print, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Viral video of domestic mishap shows the artificiality of the professional self, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Unlike Angela Ahrendts, I am not ‘on 24/7’, say Lucy Kellaway. See acast.com/privacy for privacy and opt-out information.

The Sage of Omaha tells old and unfunny jokes without recrimination, says Lucy Kellaway. Picture credit: Chris Tosic See acast.com/privacy for privacy and opt-out information.

A disrupter of habit, it stops the living in their tracks, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Telling others what you did before can be a sign of mediocrity, says Lucy Kellaway. Illustration by Chris Tosic See acast.com/privacy for privacy and opt-out information.

What people wear to work at investment banks, management consultancies and top law firms is ridiculous. Individualism is to be avoided at all costs, says Lucy Kellaway. See acast.com/privacy for privacy and opt-out information.

Start with please and thank you, then spoon on the flattery, says Lucy Kellaway. Image by Chris Tosic See acast.com/privacy for privacy and opt-out information.

In the workplace and in life, being troublesome can be useful, says Lucy Kellaway. See acast.com/privacy for privacy and opt-out information.

Office life is better than ever before, but dissatisfaction is rising, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

When handing out my annual guff awards last week I said clear language in business was perfectly possible if you tried hard enough. I now find it’s not as simple as that, says Lucy Kellaway. See acast.com/privacy for privacy and opt-out information.

Contenders for 2016’s gong ranged from euphemistic to ‘plain moronic’, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

After 31 years at the Financial Times, Lucy Kellaway is leaving to set up Now Teach See acast.com/privacy for privacy and opt-out information.

Starbucks boss has no business sending a missive to staff to tell them how to be. See acast.com/privacy for privacy and opt-out information.

Remind yourself how awful most business leaders are: the bar is low, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Faddish organisational trends that shut out older workers are in danger of spreading, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Time spent waiting is an opportunity to catch up with emails, reading and phone calls, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Just as with other skills, we benefit from clear and direct views that help us improve, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

The rise of the gender-neutral toilet in the workplace is not an entirely good thing, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

The Tiger Oil chief’s missives were rude, but his style was perfect, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

The aftermath of leaving my iPhone in a Washington DC taxi was frightening, shaming, then liberating, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

After being taken for a ride, customers should bridle at the guff in the bank's apology advert, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Forget calling staff "imagineers" or "sandwich artists"; companies need more modest skills to evolve, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Staff are more likely to be excited by a new vending machine and for good reason, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Not being able to switch off is becoming seen for what it is — a sign of poor time management, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Rich Lesser risks widening the gap between expectations and reality for twentysomethings, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Despite the Yahoo chief’s ire, we will go on being interested until there are more women at the top. See acast.com/privacy for privacy and opt-out information.

Now it is unacceptable to boast about spending, company bosses are turning to the summer reading list See acast.com/privacy for privacy and opt-out information.

To appear exasperated but poised is as good as it gets, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Your departure offers a rare chance to voice what you like while everyone is listening, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

The 10 minutes I debated high heels on the radio were the sanest I have had since the referendum, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

I did not set out to be uncivil to my colleagues. This is just how office life has become, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

A hat trick of honesty, ignorance and blame: it is plain, simple — and insidious, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

Clever technology is bad for our brains, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.

A champion tweeter and receiver of thousands of likes may be the opposite of prolific, says Lucy Kellaway See acast.com/privacy for privacy and opt-out information.