Podcasts about confident response

In this episode of Great Women in Compliance, Hemma visits with Katharine Manning, author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job, to discuss the role of trauma-informed leadership in our workplaces. Tune in to hear stories of transformative approaches to culture and learn specific, actionable techniques for empathy-driven leadership. Highlights Include: Katharine's experience as a victim rights advocate The conundrum of corporate communications during social unrest or tragic events The LASER technique for trauma-informed interactions at work Biography: Katharine Manning is the President of Blackbird, which provides training and consultation on empathy at work. She is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job, and teaches at American University and in the Master's in Trauma-Informed Leadership Program at Dominican University. Her work has been featured in the Harvard Business Review, Fast Company, Newsweek, CNBC, Business Insider, Thrive Global, and CEOWorld. She has worked on issues of trauma and victimization for more than 25 years, including 15 years at the Justice Department, where she was a Senior Attorney Advisor consulting on victim issues in cases like the Boston Marathon bombing and the Pulse Nightclub shooting. Join the Great Women in Compliance community on LinkedIn here.

How does trauma impact the workplace and organizational performance? If you're a human being, then yes, trauma impacts you and your team. Trauma doesn't care whether you're at work or not. Everyone experiences trauma differently in their brain and body. The solution is to create a safe and trusting environment for leaders to get curious about their people and for someone in distress to be able to get support. The important thing to remember is that this isn't a competition - no one's trauma is more or less "worthy" than another's.Today, my guest Katharine Manning and I discuss what is trauma, how it affects the workplace, how we can recognize trauma in others, and 5 steps to respond to a colleague, team member - or frankly anyone - dealing with trauma. She shares great examples of how we might brush things off or inadvertently let go of a great employee when we're not cognizant of trauma, what it means to be a trauma-informed organization, and three steps to creating one. This was a robust conversation and I know whether you are a leader or a colleague will get so much out of it to boost performance and engagement - while also supporting someone in need. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.com Key Takeaways:Any trauma will change us - we need to acknowledge that change, we can then embrace that new version of us.Trauma can manifest itself in different ways in different people. It can also be triggered by situations that, for some, may not be triggering and for others it's life-shattering. You can make tough decisions and be a strong leader with empathy. Those are the best leaders with the most successful companies. "Trauma isn't a jacket that you can just take off when it's time to go to work. We carry it with us and it affects how we show up…I want to get people away from trying to decide whether what you have gone through counts as trauma. Just focus on the person in front of you and what they need." — Katharine Manning About Katharine Manning, President, Blackbird DC and author, The Empathetic Workplace Katharine Manning is the President of Blackbird DC, which provides training and consultation on empathy at work. She is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job, and teaches at American University and in the Master's in Trauma-Informed Leadership Program at Dominican University. She has worked on issues of trauma and victimization for more than 25 years.References MentionedThe Empathy Edge podcast, Sarah R. Browne, It's Possible to Parent AND Lead without Punishment- the Brain Science Behind ItLinkedIn Article by Maria Ross: What Does Psychological Abuse at Work Look Like?Connect with Katharine ManningBlackbird DC: http://www.blackbird-dc.comBook: The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job X: https://twitter.com/kl_manning LinkedIn: https://www.linkedin.com/in/katharine-manning/ Facebook: https://www.facebook.com/EmpatheticWorkplace Instagram: https://www.instagram.com/empatheticworkplace/Join to get weekly texts on empathy, leadership, and resilience: Text "blackbird" to 833-975-1945Join the tribe, download your free guide! Discover what empathy can do for you: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaX: @redsliceFacebook: Red SliceThreads: @redslicemaria

Dr. Amy Yillik continues her conversation this week with her Culture of Care colleagues, Amber McGill and Erin Taylor. In this episode they explain in detail how the program, focusing on trauma-responsive, restorative, and equitable practices, supports schools in the High Desert Education Service District with workshops, coaching, and other pedagogical services that individual educators often have neither time nor resources to provide for their students. This episode offers simple, yet practical suggestions for helping students feel secure and empowered. The three coaches also discuss ways for educators to focus on their own wellness and avoid burnout. The conversation is overall an optimistic one - despite overworked educators and understaffed schools, there is an upsurge of commitment to these areas of restorative and equitable practices in Oregon, and listeners are encouraged to reach out to make connections and find support.  Resources  Tim Feeney Script Guides to simplify restorative practices    Michael Grinder, ”Master the Science of Nonverbal Communication” with ENVoY Coaches and Trainers   Katharine Manning. The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. HarperCollins Leadership, 2021.  OEA Grow is a proud member of the Labor Radio Podcast Network

Can empathetic, healing centered workplaces change the entire culture of a community? A nation? What would a healing centered workplace look like, offer, and change? Following the Pandemic, there was a ‘Great Resignation' of people leaving the workplace, in large part, because many of our people don't make a living wage. Many of our workplaces, unlike those in most other industrialized nations, don't offer paid family leave and other family-supporting benefits. Katherine Manning, author of “The Empathetic Workplace - FIve Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job” joins PACEs Connection CEO Ingrid Cockhren and Mathew Portell, PACEs Connection director of education and outreach to discuss what it would take to create empathetic, healing-centered workplaces. Discussions will also focus on how individuals can take Manning's five steps to address workplace trauma.

Can empathetic, healing centered workplaces change the entire culture of a community? A nation? What would a healing centered workplace look like, offer, and change? Following the Pandemic, there was a ‘Great Resignation' of people leaving the workplace, in large part, because many of our people don't make a living wage. Many of our workplaces, unlike those in most other industrialized nations, don't offer paid family leave and other family-supporting benefits. Katherine Manning, author of “The Empathetic Workplace - FIve Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job” joins PACEs Connection CEO Ingrid Cockhren and Mathew Portell, PACEs Connection director of education and outreach to discuss what it would take to create empathetic, healing-centered workplaces. Discussions will also focus on how individuals can take Manning's five steps to address workplace trauma.

Can empathetic, healing centered workplaces change the entire culture of a community? A nation? What would a healing centered workplace look like, offer, and change? Following the Pandemic, there was a ‘Great Resignation' of people leaving the workplace, in large part, because many of our people don't make a living wage. Many of our workplaces, unlike those in most other industrialized nations, don't offer paid family leave and other family-supporting benefits. Katherine Manning, author of “The Empathetic Workplace - FIve Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job” joins PACEs Connection CEO Ingrid Cockhren and Mathew Portell, PACEs Connection director of education and outreach to discuss what it would take to create empathetic, healing-centered workplaces. Discussions will also focus on how individuals can take Manning's five steps to address workplace trauma.

How do we respond to challenges involving trauma? Join host Steph Bayer and Katharine Manning, author of The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. In this episode, Katharine talks about her 25+ years of experience working on issues of trauma and victimization, how empathy is key to connecting with survivors, and how we can better support each other and ourselves.

Do you ever freeze up a little when someone shares with you the complex story of a terrible situation they are experiencing? Maybe you aren't sure how to respond, or maybe you are overwhelmed by what they may be experiencing.Difficulties and challenges are feeling more common, or perhaps there are more shared experiences of bigger traumas that are bringing the conversations to the surface. Our guest today, Katharine Manning, has been working alongside traumas and supporting the individuals left in the wake throughout her career. The insight she has on ways to respond is valuable to both businesses and to individuals and we have the gift of her knowledge as part of our conversation today. She has a fabulous acronym LASER that will help guide us through our response, useful resources, as well as perspective on things like boundaries and our role that make this an exceptionally valuable episode.Katharine Manning is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job and the President of Blackbird DC. She has worked on issues of trauma and victimization for over 25 years. As a Senior Attorney Advisor with the Executive Office for United States Attorneys, for fifteen years Manning guided the Justice Department through its response to victims in cases ranging from terrorism to large-scale financial fraud to child exploitation. Some cases she advised on include the Boston Marathon bombing, the Pulse nightclub and South Carolina AME church shootings, the uprising in Charlottesville, the Madoff investment fraud, and the federal case against Larry Nassar, doctor for the U.S. Women's Olympic Gymnastics team. Manning now uses her expertise to help organizations prepare for and respond to the challenges they face involving employees and clients who may be in trauma. Her work has been featured in the Harvard Business Review, Fast Company, Thrive Global, and CEOWorld. A member of the bar in Washington, D.C. and California, Manning also served as an attorney with the law firm Pillsbury Winthrop in San Francisco, where she represented Fortune 500 companies in class actions, insurance, and media cases. She is a graduate of Smith College and the University of Virginia School of Law and teaches at American University and in the Master's in Trauma-Informed Leadership Program at Dominican University. Connecting with Katharine ManningJoin Katharine's text message list – Text Blackbird to 833-975-1945www.katharinemanning.comhttps://www.linkedin.com/in/katharine-manning/, https://www.instagram.com/empatheticworkplace/orSupport your local bookstore & this podcast by getting your copy ofThe Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job at https://bookshop.org/a/Resource mentioned in this episode:National Suicide and Crisis Lifeline (United States) Dial 988We'd love to connect more with you.Grab your copy of our Self-Care Coloring Pages & get added to our mailing list. https://ColoringPages.TheGritShow.comFollow us on Instagram: https://www.instagram.com/The.Grit.Show/Our Website has more information about us, all of our episodes, and all

We've had guests on the pod who've spoken about empathetic leadership and the need for more empathy in the workplace, but none who brings the perspective and rigor to the topic as Katharine Manning. She spent close to 16 years as a senior attorney in the US Department of Justice specializing in victim's rights and services, and is President of Blackbird DC, which provides training and consultation on empathy at work. Katherine is also the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. One of the most fascinating and insightful conversations we've had on this podcast – check it out! 

Can empathetic, healing centered workplaces change the entire culture of a community? A nation? What would a healing centered workplace look like, offer, and change? Following the Pandemic, there was a ‘Great Resignation' of people leaving the workplace, in large part, because many of our people don't make a living wage. Many of our workplaces, unlike those in most other industrialized nations, don't offer paid family leave and other family-supporting benefits. Katherine Manning, author of “The Empathetic Workplace - FIve Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job” joins PACEs Connection CEO Ingrid Cockhren and Mathew Portell, PACEs Connection director of education and outreach to discuss what it would take to create empathetic, healing-centered workplaces. Discussions will also focus on how individuals can take Manning's five steps to address workplace trauma.

Can empathetic, healing centered workplaces change the entire culture of a community? A nation? What would a healing centered workplace look like, offer, and change? Following the Pandemic, there was a ‘Great Resignation' of people leaving the workplace, in large part, because many of our people don't make a living wage. Many of our workplaces, unlike those in most other industrialized nations, don't offer paid family leave and other family-supporting benefits. Katherine Manning, author of “The Empathetic Workplace - FIve Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job” joins PACEs Connection CEO Ingrid Cockhren and Mathew Portell, PACEs Connection director of education and outreach to discuss what it would take to create empathetic, healing-centered workplaces. Discussions will also focus on how individuals can take Manning's five steps to address workplace trauma.

Can empathetic, healing centered workplaces change the entire culture of a community? A nation? What would a healing centered workplace look like, offer, and change? Following the Pandemic, there was a ‘Great Resignation' of people leaving the workplace, in large part, because many of our people don't make a living wage. Many of our workplaces, unlike those in most other industrialized nations, don't offer paid family leave and other family-supporting benefits. Katherine Manning, author of “The Empathetic Workplace - FIve Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job” joins PACEs Connection CEO Ingrid Cockhren and Mathew Portell, PACEs Connection director of education and outreach to discuss what it would take to create empathetic, healing-centered workplaces. Discussions will also focus on how individuals can take Manning's five steps to address workplace trauma.

Can empathetic, healing centered workplaces change the entire culture of a community? A nation? What would a healing centered workplace look like, offer, and change? Following the Pandemic, there was a ‘Great Resignation' of people leaving the workplace, in large part, because many of our people don't make a living wage. Many of our workplaces, unlike those in most other industrialized nations, don't offer paid family leave and other family-supporting benefits. Katherine Manning, author of “The Empathetic Workplace - FIve Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job” joins PACEs Connection CEO Ingrid Cockhren and Mathew Portell, PACEs Connection director of education and outreach to discuss what it would take to create empathetic, healing-centered workplaces. Discussions will also focus on how individuals can take Manning's five steps to address workplace trauma.

“People don't care how much you know until they know how much you care. What people want in these traumatic moments is somebody to listen to and acknowledge them." Katharine Manning is the President of Blackbird DC and author of “The Empathetic Workplace”. In this episode, we discussed how leaders can deal with traumatic experience in the workplace. Katharine described what she means by workplace trauma and explained the impact of such trauma on employees' performance and organizations' productivity. She shared the importance of leaders showing trust whenever employees come forward and share their trauma, and why leaders should avoid problem-solving in response to their situation. Katharine also touched on the importance of empathy and gave a few tips on how we can be more empathetic towards others. Towards the end, Katharine shared her LASER method, the five steps we can do for a more compassionate, calm, and confident response to the workplace trauma. Listen out for: Career Journey - [00:05:53] Trauma in the Workplace - [00:10:50] Impact of Trauma - [00:14:47] Showing Trust - [00:19:29] Avoid Problem-Solving - [00:28:35] Empathy - [00:31:07] The LASER Method - [00:37:17] 3 Tech Lead Wisdom - [00:50:48] _____ Katharine Manning's Bio Katharine Manning is the President of Blackbird DC, which provides training and consultation on empathy at work. She is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job, and teaches at American University and in the Master's in Trauma-Informed Leadership Program at Dominican University. Her work has been featured in the Harvard Business Review, Fast Company, Thrive Global, and CEOWorld. She has worked on issues of trauma and victimization for more than 25 years, including 15 years at the Justice Department, where she was a Senior Attorney Advisor consulting on victim issues in cases like the Boston Marathon bombing and the Pulse Nightclub shooting. Follow Katharine: Website – KatharineManning.com LinkedIn – linkedin.com/in/katharine-manning/ Blackbird DC – blackbird-dc.com/ _____ Our Sponsors Skills Matter is the global community and events platform for software professionals. You get on-demand access to their latest content, thought leadership insights as well as the exciting schedule of tech events running across all time zones. Head on over to skillsmatter.com to become part of the tech community that matters most to you - it's free to join and easy to keep up with the latest tech trends. Are you looking for a new cool swag? Tech Lead Journal now offers you some swags that you can purchase online. These swags are printed on-demand based on your preference, and will be delivered safely to you all over the world where shipping is available. Check out all the cool swags available by visiting techleadjournal.dev/shop. And don't forget to brag yourself once you receive any of those swags. Like this episode? Follow @techleadjournal on LinkedIn, Twitter, and Instagram. Pledge your support by becoming a patron. For episode show notes, visit techleadjournal.dev/episodes/123.

Workers are dealing with all kinds of traumas at present, both in their personal and in their professional lives. To talk about that, Linda Nazareth is joined on this episode by by Katharine Manning, author of The Empathetic Workplace: Five Steps to a Compassionate, Calm and Competent Response to Trauma on the Job.  They talk about  what can be done to help workers, and more importantly, why it needs to be done, the reality being that if you do not help people deal with trauma you pay the price in terms of productivity and absenteeism and unhappy workers. Guest:  Katharine Manning is the President of Blackbird DC, which provides training and consultation on empathy at work. She is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job, and teaches at American University and in the Master's in Trauma-Informed Leadership Program at Dominican University. Her work has been featured in the Harvard Business Review, Fast Company, Thrive Global, and CEOWorld. She has worked on issues of trauma and victimization for more than 25 years, including 15 years at the Justice Department, where she was a Senior Attorney Advisor consulting on victim issues in cases like the...

In this episode, Katharine Manning, author of The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job, discusses her LASER technique for supporting those in trauma at work: Listen, Acknowledge, Share, Empower, and Return. Katharine Manning is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job(HarperCollins Leadership 2021) and the President of Blackbird DC. She has worked on issues of trauma and victimization for more than 25 years. As a Senior Attorney Advisor with the Executive Office for United States Attorneys, for fifteen years Manning guided the Justice Department through its response to victims in cases ranging from terrorism to large-scale financial fraud to child exploitation. Some of the cases she advised on include the Boston Marathon bombing, the Pulse nightclub and South Carolina AME church shootings, the uprising in Charlottesville, the Madoff investment fraud, and the federal case against Larry Nassar, doctor for the U.S. Women's Olympic Gymnastics team. Manning now uses her expertise to help organizations prepare for and respond to the challenges they face involving employees and clients who may be in trauma. Her work has been featured in the Harvard Business Review, Fast Company, Thrive Global, and CEO World. A member of the bar in Washington, D.C. and California, Manning also served as an attorney with the law firm Pillsbury Winthrop in San Francisco, where she represented Fortune 500 companies in class actions, insurance, and media cases. She is a graduate of Smith College and the University of Virginia School of Law and teaches at American University and in the Master's in Trauma-Informed Leadership Program at Dominican University. Resources: One-Pager with Resources to Support Those in Trauma: https:// docs.google.com/document/d/1xgtqXd0xE333yDtLnuwqM_wdhLWa_mDT/ edit?usp=sharing&ouid=118366941708245904525&rtpof=true&sd=true LASER Technique Infographic: https://drive.google.com/file/d/ 1e8BCBE5BLOnVwaGiZTDSDQILWx9wgFw4/view?usp=sharing

In this episode of On Record PR, Jennifer Simpson Carr goes on record with Katharine Manning, author, and president of Blackbird DC, to discuss empathy in the workplace and how to support co-workers experiencing trauma. Learn More Katharine Manning is the President of Blackbird DC, which provides training and consultation on empathy at work. She is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. She has worked on issues of trauma and victimization for more than 25 years. As a senior attorney advisor with the Executive Office for United States Attorneys for 15 years, Kate guided the Justice Department through its response to victims in cases ranging from terrorism to large-scale financial fraud to child exploitation. Some of the cases she advised on include the Boston Marathon bombing, the Pulse nightclub and South Carolina AME church shootings, the uprising in Charlottesville, the Madoff investment fraud, and the federal case against Larry Nassar, doctor for the U.S. Women's Olympic Gymnastics team. Kate now uses her expertise to help organizations prepare for and respond to the challenges they face involving employees and clients who may be in trauma. A member of the bar in Washington, D.C. and California, Manning also served as an attorney with the law firm Pillsbury Winthrop in San Francisco, where she represented Fortune 500 companies in class actions, insurance, and media cases.

This is episode seven of the “Trauma-Informed Investigations” series. In this episode, we discuss online victimization and trauma-informed responses to crimes committed online. We also discuss prevention, how parents and guardians can support their children if they are victims of online exploitation, and working with law enforcement. We're joined by special guest Catherine “Katie” Connell. Katie is employed with the FBI as the Victim Services Division, Unit Chief for Child Victim Services and is also a Child/Adolescent Forensic Interviewer. She manages the FBIs Child/Adolescent Forensic interviewing program. Speaking with Ms. Connell is Jill Steinberg, a Partner in Ballard's Philadelphia Office; and Katharine Manning, author of “The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job,” and the President of Blackbird DC.

This is episode six of the “Trauma Informed Investigations” series, where we follow a fictitious story to address the legal and human issues that arise in an organization when confronted with allegations of sexual abuse. In this episode, we discuss federal and state laws that protect the rights of a victim of abuse and available compensation funds. Jill Steinberg, a Partner in our White Collar/Internal Investigations Practice Group, hosts the conversation. Katharine Manning, President of Blackbird DC and author  of “The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job”, joins Jill.

Katharine Manning is the President of Blackbird DC, which provides training and coaching on empathy at work, particularly in challenging times when it matters most. She is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. She has worked on issues of trauma and victimization for more than 25 years.Support the show

This is episode four of the “Trauma Informed Investigations” series, where we follow a fictitious story to address the legal and human issues that arise in an organization when confronted with allegations of sexual abuse. In today's episode, we discuss the process of conducting an internal investigation and retaining outside counsel, notification processes, and mandatory reporting and communications with law enforcement. Leading the discussion is my Ballard Spahr colleague Jill Steinberg, a Partner in Ballard's Philadelphia Office. Jill is joined by Katharine Manning. Katharine is the author of “The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job”, and the President of Blackbird DC. She has worked on issues of trauma and victimization for more than 25 years.

"Are we going to lead with fear or empathy?" - attorney Katharine Manning, author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job (HarperCollins Leadership 2021).Katharine Manning has worked on issues of trauma and victimization for more than 25 years. As a Senior Attorney Advisor with the Executive Office for United States Attorneys, for fifteen years she guided the Justice Department through its response to victims in cases ranging from terrorism to large-scale financial fraud to child exploitation. Some of the cases she advised on include the Boston Marathon bombing, the Pulse nightclub and South Carolina AME church shootings, the uprising in Charlottesville, the Madoff investment fraud, and the federal case against Larry Nassar, doctor for the U.S. Women's Olympic Gymnastics team.Katharine Manning's expertise helps organizations to prepare for and respond to the challenges they face involving employees and clients who may be in trauma. A member of the bar in Washington, D.C. and California, she also served as an attorney with the law firm Pillsbury Winthrop in San Francisco, where she represented Fortune 500 companies in class actions, insurance, and media cases. She is a graduate of Smith College and the University of Virginia School of Law and teaches at American University and in the Master's in "Trauma-Informed Leadership Program" at Dominican University. Website www.katharinemanning.com"We Need Trauma-Informed Workplaces" (Harvard Business Review)https://hbr.org/2022/03/we-need-trauma-informed-workplacesKatharine's book: "The Empathetic Workplace"https://www.katharinemanning.com/my-book/ 

This is episode three of the “Trauma-Informed Investigations” series. Today's episode features a discussion on the impacts that trauma can have on the brain, with special guest Anne DePrince, a clinical psychologist and professor of psychology at the University of Denver and author of “Every 90 Seconds: Our Common Cause Ending Violence against Women”. Speaking with Ms. DePrince is my Ballard Spahr colleague Jill Steinberg, a Partner in Ballard's Philadelphia Office; and Katharine Manning, author of “The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job,” and the President of Blackbird DC.

This is episode two of the “Trauma Informed Investigations” series, where we follow a fictitious story to address the legal and human issues that arise in an organization when confronted with allegations of sexual abuse. In today's episode, we discuss how a person who first receives a report of sexual abuse should respond, including effective listening techniques and how that person can support the victim through the disclosure process. We also discuss some best practices for an organization in its initial response to these allegations. Leading the discussion is Jill Steinberg, a Partner in Ballard's Philadelphia Office. Jill is joined by Katharine Manning. Katharine is the author of “The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job”, and the President of Blackbird DC. She has worked on issues of trauma and victimization for more than 25 years.

This is episode one of the “Trauma Informed Investigations” series, where we follow a fictitious story to address the legal and human issues that arise in an organization when confronted with allegations of sexual abuse. Today's episode focuses on identifying red flags, and following your instincts. Leading the discussion is Jill Steinberg, a Partner in Ballard's Philadelphia Office. Jill is joined by Katharine Manning. Katharine is the author of “The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job”, and the President of Blackbird DC. She has worked on issues of trauma and victimization for more than 25 years.

‘’In times of trauma, we look to our leaders to support us.’’ – Katharine Manning. Katharine Manning has over 25 years of experience training and consulting on trauma and victimization. She is the author of The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. As a senior attorney advisor with the Justice Department, for 15 years she counselled on victim rights in high-profile cases like the Boston Marathon bombing, the South Carolina AME church shooting, the Madoff investment fraud, and the case against Olympic Gymnastics team doctor Larry Nassar. In this episode, Katharine and Aoife discuss overcoming trauma at work, the psychological impacts of trauma and how best to practice empathy at work. Katharine and Aoife also explore trauma in the context of the COVID-19 pandemic, looking at how everyone is simultaneously navigating through various levels of trauma and hardship right now. Key points covered in the episode include: - An insight into Katharine’s professional background. - How the Me Too movement inspired Katharine. - What is trauma? - How to become an empathetic listener. - The LASER method - 5 steps to responding to trauma at work. - The key to communicating effectively. - Coping with the traumatic impact of the COVID-19 pandemic. - The effects of institutional betrayal and breaches of trust. - Psychological safety in the workplace. - Vulnerability in leadership. - The significance of talking the talk and walking the walk as a leader. - The importance of putting employee-friendly policies in place. - Ensuring staff are aware of support & resources available to them. - How to encourage your team to support one another. Now, President of Blackbird, Manning helps organisations prepare for and respond to the challenges they face involving clients and employees in trauma. She has trained thousands of individuals on compliance with their responsibilities to victims, and she teaches a course on victim rights at American University. Before her government service, Manning was an attorney in private practice representing Fortune 500 companies in class actions, insurance, and media cases. Connect with Katharine Manning: http://www.katharinemanning.com/ http://www.linkedin.com/in/katharine-manning/ http://twitter.com/kl_manning http://www.instagram.com/empatheticworkplace/ Connect with Happier at Work host Aoife O’Brien: http://www.happieratwork.ie http://www.linkedin.com/in/aoifemobrien http://www.twitter.com/HappierAtWorkHQ http://www.instagram.com/happieratwork.ie http://www.facebook.com/groups/happieratworkpodcast Resources: Book Recommendation: The Empathetic Workplace by Katharine Manning http://www.katharinemanning.com/my-book/

Katharine Manning is one of the most heart-centered people I have had the honor of connecting with. She is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job (forthcoming HarperCollins February 2021) and the President of Blackbird. For fifteen years, Katharine advised the Justice Department on victim issues in its most challenging cases, from terrorism to child exploitation to large-scale financial fraud. Katharine now uses her expertise to help government, educational, and corporate institutions prepare for and respond to the challenges they face involving employees and members of the public who may be in trauma, from claims of sexual harassment or assault to large-scale impacts like the pandemic. A member of the California bar, Katharine also served as an attorney with the law firm Pillsbury Winthrop in San Francisco, where she represented Fortune 500 companies in class actions, insurance, and media cases. She is a graduate of Smith College and the University of Virginia School of Law. In this episode, Katharine and I went really deep into the topic of trauma and how we can support those who suffer from it, along with how we can help employees and coworkers in the workspace regarding trauma on the job. It's a highly valuable conversation where we uncover how to tap into our intuition + existing skills on becoming more empathetic to others who are navigating trauma.  Plus, Katharine offers us solutions around building healthy boundaries and the importance of self-knowledge on our journey. In this Episode You'll Learn:  All about today's guest, Katharine Manning [ 0:45 ] Which experiences helped form Katharine and her body of work [ 6:25 ] What to do if we start to feel triggered [ 16:10 ] How trauma will continue to rear its head in our lives [ 21:00 ] What happens when we go through a traumatic experience [ 25:20 ] The importance of understanding empathy [ 28:30 ] How we can build healthy boundaries [ 32:55 ] Why self-knowledge will be critical on our healing journey [ 39:00 ] The ways to navigate Covid traumas [ 46:15 ]   Soul Shifting Quotes:  “No matter what comes up, we can get through it.” “Recognize both our power and our boundaries.” “Practice grounding and mindful breathing techniques.” “The path that we have can be so much more beautiful than anything we could have imagined.” “Part of being a leader is being willing to walk the walk.” Links Mentioned:  Learn my 7 Secrets to Uplevel Your Brand & Land Your Dream Clients  Grab your FREE training, How to Call in Your Tribe + Create Content that Converts  Text me at 603-931-4386 Learn more about Katharine by following her on Instagram or heading to http://www.katharinemanning.com. Learn about Blackbird: https://www.blackbird-dc.com. Get Katharine's Book: http://www.katharinemanning.com/my-book/. Listen to The Empathetic Workplace. Tag me in your big shifts + takeaways: @amberlilyestrom  Did you hear something you loved here today?! Leave a Review + Subscribe via iTunes  Listen on Spotify