Podcasts about Happier

It’s easy to get swept up in a cycle of holidays that feels more like a relentless to-do list than a source of joy. In this Celebration Roundtable, we talk about how to embrace the holidays as opportunities for intentional connection and meaning. Resources & links related to this episode: Francis Lam Priya Parker Kate Bowler The Happiness Project by Gretchen Rubin Happier at Home by Gretchen Rubin Stone Soup by Marcia Brown (Amazon, Bookshop) Get in touch: podcast@gretchenrubin.com Visit Gretchen's website to learn more about Gretchen's best-selling books, products from The Happiness Project Collection, and the Happier app. Find the transcript for this episode on the episode details page in the Apple Podcasts app. See omnystudio.com/listener for privacy information.

Today, we’re sharing a conversation from the More Happier podcast between Kate, Gretchen Rubin, Priya Parker, and Francis Lam. It’s easy to get swept up in a cycle of holidays that feels more like a relentless to-do list than a source of joy. In this Celebration Roundtable, we talk about how to embrace the holidays as opportunities for intentional connection and meaning.See omnystudio.com/listener for privacy information.

Do you enjoy property management? It's often a thankless industry, and it's easy for property management business owners and their team members to become unhappy and burnt out. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Ashleigh Goodchild, the voice behind PM Collective, to explore what it really takes to build a property management career that you can enjoy. You'll Learn [01:06] Importance of Having Support  [08:01] Community-Led Learning for Property Managers [15:07] Structured Management vs. Random Leadership [21:36] People-Centric Property Management [32:41] Making the Invisible Visible Quotables "There's so much help available out there. And a lot of times we just don't ask as entrepreneurs." "The slowest path to growth is to do it alone." "A lot of people don't actually see what we do. And I think that's where you've got the opportunity." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Ashleigh Goodchild (00:00) Generally churn rate and loss rate for businesses can range anywhere between 15 and 30%. Our office is sitting at about 5%. we've got 1200 doors, to have that 5 % churn rate actually considered really great. Jason Hull - DoorGrow (00:05) Yeah. Welcome everybody. I am Jason Hull, the owner and founder of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry. We've talked to thousands of property managers, helped them add hundreds of doors, help them increase profit, simplify operations, get themselves out of the business more and more. And we believe the good property managers can change the world and that property management is the ultimate high trust gateway to real estate deals, relationships and residual income. We are on a mission to transform property management business owners. and their businesses. want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now let's get into the show. So my guest today is Ashleigh Goodchild. Welcome. She's the voice behind PM Collective, the art of property management. together, we're going to explore what it really takes to build a property management career that you can enjoy covering the balance between structured management and random leadership, how to create workplaces people actually want to stay in, and Ashleigh's vision for a more human, less transactional industry. So Ashleigh, welcome to the show. Ashleigh Goodchild (01:35) Thank you so much for having me. Jason Hull - DoorGrow (01:37) So let's give us a little bit of background on you for those that don't know you yet, that maybe you're listening. How did you get into entrepreneurism? How did you get into doing what you're doing now? Give us some of the backstory. Ashleigh Goodchild (01:52) Yeah, so I started real estate back when I was 18 and like many people just falling into it and I was placed into an office that had a business owner, one was an air hostess and one was a pilot and really had no idea of how to run the business. So at that age of 18 and not knowing any better, I just jumped straight into the business and started helping them quite a lot. And then As I went on in my career, I then started my business, SoCo Realty, when I was 23. So I've had that business for 20 years and I've had a very blessed property management and business ownership life. I do say though that when I was 23 and when I started the business, I don't think it would have mattered what I was doing. It wasn't actually about the property management. It was actually probably about business ownership that I was drawn to. And I think I always say, even if I was a hairdresser at 23, it would have been a hairdresser shop that I opened up, just happened to be working in property management. So I've been running that and I've had a very blessed property management life. I always feel a little bit guilty when people talk about the roller coaster of their property management businesses, because I don't feel like I've had that. Or if I have, I sort of feel like maybe I just didn't sweat the small stuff. And so that led me into... Jason Hull - DoorGrow (02:50) Yeah. Yeah. Ashleigh Goodchild (03:10) running and founding PM Collective, which was bringing in a peer-to-peer mentorship and training Australia-wide where we run 200 coffee and conversations every year. And we really support each other in the industry just by that casual learning from each other. Jason Hull - DoorGrow (03:27) That's awesome. So they're getting together, hanging out with each other, sharing ideas, and you're kind of the facilitator in this. Ashleigh Goodchild (03:35) Yeah, we do it Australia wide. have loads of hosts around Australia. So other people like myself who want to give back. So it's a great opportunity for people to give back. We've actually run a couple over in the US as well. And we have just had one in New Zealand. So the idea is that it allows people in the industry who have been in for a long time, like I said, to give back to the industry and help the the younger ones that are coming in to really learn to enjoy the career as well. So it's really great. Jason Hull - DoorGrow (04:04) Yeah, you know, it's amazing how much help is available and how willing people are to help. Yeah, I'm reading a book right now by Simon Squibb, I believe is his name, something like that. And it's it's about like following your dream and having a dream. But he said he created an organization that. I guess over in the UK, but he created this organization that allowed people to either help. fun people's dreams or for people to get their dreams launched. And he said that they had way more people. He thought everybody would be wanting to get the dream and their own dream met. He said they had way more people offering to help those that had a dream. And so, and he was talking about how much help is available. So. There's so much help available out there. And a lot of times we just don't ask as entrepreneurs. know, there's this funny thing that when we start out as an entrepreneur, we've kind of come through this whole world where we're such a minority, because most people on the planet are not entrepreneurial currently. And so we get a lot of feedback that we're weird or that we're different or that we're strange. And so we learn to kind of isolate. We start to recognize, I'm different and there isn't a lot of help or support. which is kind of an inaccurate viewpoint, but we kind of view ourselves as an island. And then we start our journey as an entrepreneur and we usually think we're gonna do it all ourselves. We're gonna read the right books and watch YouTube videos and we wear it as a badge of honor. I'm gonna get this thing started and do it all alone. that's, as I say at the end of my podcast each episode, that's the slowest path to growth is to do it alone. Ashleigh Goodchild (05:40) I think as well, like we find that a lot of people are really great at their jobs. They're either, you know, great property managers, great BDMs, and they have people around them that say, you know, you're so good at what you do, you should go open up your own business. And I don't think people actually realize there is, it can be really hard to start your business. I mean, you've got the logistics side of things, but you just assume the phone's going to keep calling and start calling as soon as you're out on your own. Jason Hull - DoorGrow (06:02) Yeah. Ashleigh Goodchild (06:09) And I think that that's one of the biggest things that I see people underestimate. And so to be able to give them that support and not be forced to sell their business because it's just got too stressful. I've got one of my clients where she had her own property management business when she was in her twenties. And she ended up selling it because it was just too much to handle at that age. She didn't have the support, you know, 10, 15 years ago. Jason Hull - DoorGrow (06:14) Yeah. Yeah. Ashleigh Goodchild (06:36) And I remember her saying, I wish PM Collective was around because I wouldn't have sold my business. But now I can have the stamina for my business because I've got that support around me. So I think that that's where I'm seeing a really big gap. people who think, you know, people who are great at their job, which means that they think they're going to be great at business ownership, which is not always the case as well. Jason Hull - DoorGrow (06:57) Yeah, there's a great book on that exact subject. It's called the E-Myth, the E-Myth Revisited. And in this book, E is entrepreneur, it's entrepreneur myth. And basically the summary of the whole book is if you think you, if you've learned how to do the technician level work, you like you have learned how to bake really great cakes. The myth is that now you think, well, I could go start a business and start a bakery making cakes. But a business involves a lot more. A business involves marketing, sales, accounting, you know, a lot of different stuff that is outside the skill set of baking a cake. And so the same thing with property management. Some people are like, I've managed properties for a while, or I've done business development for a property management company, done sales for a while. And they think I could now go start a business doing this. And that's the technician level work. That's not the business ownership type of stuff. then that's where things get a little more difficult. Yeah. Ashleigh Goodchild (07:57) read that book it's actually a really great one for newbies in the business. Jason Hull - DoorGrow (08:01) Yeah, yeah. So yeah, I love that. So how does the PM collective work? How are you getting people together? How do you facilitate this? What does a typical meetup look like? How do you make these connections? Ashleigh Goodchild (08:13) Yeah, so we very much just have hosts that reach out to us and they see a gap in their location. And then they just give me, they have to give me three dates, times and locations. And I just set them up online for them. So it's relatively easy for the host. Everyone just rocks up. It's very, very casual. They grab their own coffee, they take a seat and the host is there just to sort of welcome everyone and sort of facilitate it to a certain point. We have the groups, they can range anywhere in size between four people to 20 people. And to be honest, even the groups of four, I find are so important because I find that the intimate conversations are so much stronger in those small groups and people really open up. And the conversation could be about anything. It could be about... certain products that we're using. might be about some subscriptions. It might be about what's currently not working, what demos we've had, what problems we've had. And I find in that smaller group, people definitely open up a lot more and get that real, really good support that they need. Sometimes it's we chat on a personal level. Again, that comes down to people that are personally happy, I believe make the best. employees and their best employers. And it's really important that we look after people's personal state and having those personal conversations and those opportunities to vent, think are incredibly important in that environment as well. And then we have a big mixture. So we've got some groups where we get a lot of BDMs come along, some where it's just the solo printers, some where it's the referring partners, they sort of just all find their own vibe. But one of the biggest things that has been really important is that consistency. So knowing the for the public to know that we're going to show up every single month at this location. And we're here if and when you need us. That consistency is really important. So really casual, you don't need to buy a ticket or anything like that. And I think that really what's made them successful though is that consistency. Jason Hull - DoorGrow (10:15) Got it. So is how does the PM collective have the bandwidth to facilitate this? How do you guys make money? How does that work? Ashleigh Goodchild (10:23) So we don't, we sort of run it as a bit of a not-for-profit, even though it's not registered as a not-for-profit. So the purpose is very much community-led learning. And I guess on a personal level, I run my own business, my own real estate business. So for me, that's my bread and butter, and this is really what's considered my passion project. So this is sort of more my legacy, I guess. And, you know, I've got the time and the energy. Jason Hull - DoorGrow (10:27) Okay. Ashleigh Goodchild (10:48) to and the love to do it. So that's what I do. We have got great sponsors who help support our podcast and cover the cost for the membership and things like that. And we've got a membership base, which would be say, I guess on the smaller medium size. And over time that will grow. But for now, the support is really where it's at and we're driven by that with no need. for any strong monetary value coming through at the moment. That might change in 10 years, but for now and the last five years, it's been perfect. Jason Hull - DoorGrow (11:19) Well, mean, it sounds like the people that are really giving to this community like yourself probably have some of the healthiest businesses because the people that are in over their head don't have time to go hang out or go to lunch or to meet up with people. so, you know, that, and that, you know, that allows people to come in that maybe they're are struggling to meet and hang out with people that are in a healthier place and kind of lend them a hand up. Right. So. Ashleigh Goodchild (11:32) No. It's interesting because in Australia, we've got what we call CPD points. don't know if you've got them, where they're like compulsory development points that you've got to do to hold your registration. and our events, they are not CPD registered, which means that people don't come along because they are coming because they just have to be registered and they just have to do so many points. They come because they actually want to come along. Jason Hull - DoorGrow (11:57) Okay. Yeah. Ashleigh Goodchild (12:12) And I think you'll find that that has made a massive difference with the vibe. Like we had an event the other night, because we sort of run the separate events as well. And, you know, everyone comes along, they're catching up, they haven't seen each other for a couple of months. And it really feels like someone's birthday party. But the important thing is that people are there because they want to, not because they're going to get a CPD point attached to it. And you really can feel that difference in the vibe. Jason Hull - DoorGrow (12:37) Got it. Okay, well, let's take, I'm gonna do a quick word from our sponsors. This will be relevant. If you are a property management business owner, you're tired of getting tangled up in numbers, KRS SmartBooks has your back. They specialize in property bookkeeping for small to mid-sized managers who'd rather focus on, well, managing. So with over 15 years of experience in real estate, accounting, they're pros in Appfolio Yardi and all the top property software. Trust them to make your monthly reports hassle free so you can get back to what really matters running your business. Head over to KRSbooks.com to book your free discovery call. And so maybe that'll help you have a little more time to get back to the property management community. All right. So back to what we were talking about, Ashleigh. I love, I love this idea. I love that you've facilitated this vehicle for everybody to get together. You just, resonate positivity and I'm sure that kind of sets the tone for the group that people are kind of attracted to. And I've been part of groups where the leaders are very positive and it's just a different category and group of people. There's a lot of people that are helpful, positive. I'm in masterminds like that. And then there's others where the leader is more kind of like a dictator cult leader and like, it's just a very different environment. And there's a lot of guilt and a lot of shame and stuff like this, right? and, I've been in some men's programs and things like that that were like that. And it's just, you know, it's a totally different environment. So you've created, and so this is really, I think a strong Testament to you. How many, how many people are involved in this throughout Australia and beyond. Ashleigh Goodchild (14:13) should know the answer to that and I don't. And I would probably say there would be around 20 hosts around Australia. So 20 people, have started having visionary leaders in each state and to help sort of help me control the states. But yeah, about 20 hosts. But then like I've got, for example, an audio summit coming up. Jason Hull - DoorGrow (14:21) Wow, OK. Yeah. Ashleigh Goodchild (14:37) And that's got 17 leaders in Australia doing an audio summit for me. And we're doing 17 days of tips and tricks. So there is a lot of people that make up all of this, a lot of other coaches and trainers that give their time and their knowledge as well to it. So it really is a big project. in total, I'd say there's probably about a good 40, 50 people from coaches, trainers, leaders. who facilitates some sort of knowledge base for me on all these events. So pretty lucky. Jason Hull - DoorGrow (15:07) So describe to me the difference between structured management and random leadership. Ashleigh Goodchild (15:13) Yeah, so that's something that I practice inside my real estate at SoCo. And one thing that I've learned from other people and other leaders is when we do, obviously you need structured management, in terms of processes and procedures and all of that, and that's fine. But when it comes to leadership, sort of what you talking before about the dictatorship, I feel like I probably practice servant leadership a lot more. practice servant leadership at SoCo, which is the real estate, and I practice servant leadership in PM Collective. And very much I do picture myself or feel that I'm a leader from the bottom and that you just tell me what you need and I will deliver it for you. So I do that both in PM Collective and SoCo. And that's where the support comes from. The random leadership, I think, has been something that has really helped me keep long term staff. I'm known in the industry for having a long term team. anywhere between sort of seven years and 15 years average for property managers, which is great. And one of the things I would say have helped me and I have to say I haven't done this on purpose. It's just the way that I've done it. And I now I reflect back on it. I can see how it's worked. And if we were to every single year, give our team a Christmas bonus every single year, they're going to expect that. And if one year you don't do it because you can't afford it or something's changed, people are going to start getting a little bit ticked off because it's like, where's my bonus? get one every year. And I think the same goes with the Jason Hull - DoorGrow (16:52) become expected.   Ashleigh Goodchild (16:54) very much expected. And I think when we start getting, creating expectations with our team, that's when we can start getting a little bit of conflict. And I've seen it in a lot of agencies. So where I, I, I think what I think works really well is things like we might as an office randomly buy someone a coffee, or we might just randomly say, Hey, let's go out for lunch, or randomly, we'll do a Christmas bonus randomly. We might shout everyone a voucher for a massage. All of those random things mean so much more to your staff and they appreciate it so much more. Even if it was that $5 coffee or that random walk or that random time that you're giving, I just find that that doesn't set up expectations and people appreciate those little things a lot more. And like I said, it's not something that I went and said to myself, this is how I'm gonna manage my team. It's something that I just did naturally, probably because I'm a little bit scatty and I probably was, you know, not very good at keeping things consistent. But now that I look back on it and I can see that that 100 % has played a massive part in creating a really healthy long-term team. Jason Hull - DoorGrow (18:07) Yeah, that makes a lot of sense. know, yeah, giving gifts means a lot more or giving experiences or doing things means a lot more than, you know, than just a bonus that they're expecting at the end of the year. And most people aren't actually money motivated. BDMs usually probably should be a little bit and maybe entrepreneurs, but that's the mistake entrepreneurs make is that we assume everybody else likes money as much as we do. A lot of times. And so we try to bonus people or reward people or motivate people with money. And a lot of times that backfires. And because most people aren't money motivated or money driven, know entrepreneurs listening right now are like, what? That makes no sense. I don't understand it, but yeah.   Ashleigh Goodchild (18:48) I think a lot of businesses as well, they try to manage their team by textbook and you know, the textbook says, we should give people their birthdays off or a textbook says we should, you know, we should do a bonus at Christmas or whatever it might be. But I think, you know, really getting to know each person and I know who in my team values me sitting down and talking to them and asking them how their weekend was. However, if I went and did that to someone else in the team. That'd be like, you just go away. I'm trying to work here. And I, I, I, yeah, I know what, what each person needs to be happy. One thing that I found more recently is that if your team can have a hobby, that is probably the biggest thing to create a happy team and hobbies prevent burnout. And I think that when we get a lot of people in the industry where all they do is work and family, work and family, they don't have anything in between. And so like one of my girls, she loves to play golf. She really young girl, 21 years old, plays golf semi-professionally. And she had asked whether she can start having some private coaching on Tuesday afternoons. So she was going to come in a few hours early. And I was like, absolutely no problems at all. Because if I give her that Tuesday afternoon off to go play golf, there's something else that she loves. I just find that, you know, people have to have other things they love just besides, yeah, besides the work and family. And that's something that I feel like I really try to encourage with everyone in industry is find a hobby if you're feeling stressed. And you know, and a hobby is not, you know, reading a book or something like that. It's actually like playing pickleball or netball or coaching a team or it's something specific. Jason Hull - DoorGrow (20:37) Got it. OK, so you're encouraging team members to have hobbies. And that allows them to maybe have a little bit more to bring to the table in terms of energy and life, it sounds like. Yeah. Ashleigh Goodchild (20:42) 100 % Yeah, yeah, it just allows them to enjoy enjoy work. And like I said before, you've got to have them they need to have a happy home life for them to perform well for your clients. It's really, really important. You can't, you can't have them having a tough personal life at all that's going to affect you and your clients. Jason Hull - DoorGrow (21:10) Got it. Yeah. Yeah. There's a, there's a really good book called giftology by John Rulin. And he talks about the benefit of giving gifts, gift giving, to basically for almost as marketing or do increase referrals or to increase retention. But the same thing applies to team members. These doing these random things, sounds like a really solid idea. And then also encouraging hobbies I think could be really beneficial. So, So explain your vision for a more human and less transactional industry. Ashleigh Goodchild (21:43) So in Australia, have starting to become quite reliant on our offshore staff and our offshore team. And I'm assuming that that's everywhere. Would that be the same with your businesses? Jason Hull - DoorGrow (21:55) Yeah. Yeah, I would say so. There's a lot of people that are hiring VAs in the Philippines or Mexico for sure. Ashleigh Goodchild (22:02) Yeah, I mean, and whether it's part of your business plan or not, you know, I fully respect that. But what we've found in businesses is that by passing on the transactional work to our offshore team, and transactional, mean, collecting the rent, arranging maintenance, sending out inspection letters, you know, all of that sort of admin tasks, we're finding that that's really not where the value of a property manager or business owner is anymore. Jason Hull - DoorGrow (22:19) Mm-hmm. Ashleigh Goodchild (22:31) And so what we need to do is to move our skillset into more of a consulting role. We currently have been doing for a number of couple of years and I teach this a lot to other officers is what we call an annual investor audit. So our annual investor audits, they are 30 minute consults with every client and we are going diving straight into all the holistic side of their property because we need to make sure as a business that our clients are emotionally well and financially well. If they're emotionally and financially well, they're going to keep their investment property. The minute that they're stressed and not making money is the minute that they sell. And obviously that's not what we want in the businesses. So to do that by checking in with them, we are talking to them about any red flags we see with their tenancy with their rent or their inspections.   Jason Hull - DoorGrow (23:10) Yeah. Ashleigh Goodchild (23:27) We're talking them through and helping them understand what level of maintenance is considered normal or excessive in their property. If they're not spending enough maintenance, we're talking to them about ideas they've got for future renovations. We're talking to them about what their mortgage rates doing, how are they feeling? Are they positively geared or negatively geared? Is there any circumstance that's coming up in the next 12 months that we should make a note of that might cause them a little bit of stress? We are... Talking about all of those things on a real conversational level and it allows us to pick up trends of what that client's plans are. Are they planning on building a portfolio? Are they planning on selling in six months? Are we going as an office to see a huge wave of clients starting to sell? Is that something we need to protect that, you know, as an asset in our business? And so when we start getting into that consultancy role, it's no different to your accountant organizing a tax planning meeting. you know, in April, for example, that's exactly what we're doing. And we are planting seeds for that client so that they're never surprised when we call them up to say, Hey, your rent's gone backwards, or you got to spend $10,000 on the property. And that has been incredible. It's not only been something that's helped our churn rate. Generally in Australia, churn rate and loss rate for businesses can range anywhere between sort of 15 and 30%. Our office is sitting at about 5%. For it so for a large, a large office with we've got 1200 doors, to have that sort of 5 % churn rate is is actually considered really great. And I do put that down to the annual investor audits. And in addition, though, it allows the business owner Jason Hull - DoorGrow (24:52) Yeah. Ashleigh Goodchild (25:10) to take control of their asset and not to have to maintain that relationship. Because at the end of the day, I'm very passionate about that that client is my client as the business owner. And I need to keep that relationship up. And if I put all of that responsibility onto the property manager and my property manager leaves, I've got a risk that that client is going to follow the property manager. So that's a little bit of my of the importance and responsibility I take as a business owner. So they have been an incredible game changer for retention, but it's also helped uncover new business opportunities because when we've done these for our clients, we've never sort of asked them, do you have any properties? But so many clients have actually said to us, that was so good. Can you do it for my other property? And I'm like, sure. Where's your other property? and got the address and we've subsequently got the business of the because the other agencies weren't doing it. So obviously over time, more offices will start doing it. But that's just a great example of elevating the human side of property management. And we started introducing these in our business, like I said, a couple of years ago, I now teach them to other agencies around Australia. And then as soon as we can get, you know, a really good percentage of businesses, all bringing these in as just a natural part of the business, then we will that's how we see the industry elevate. And then that's just going to be considered a normal thing like checking rent arrears. And so that's really my vision to, to bring in things like that. I've been trialing, I do a lot of like mirroring in the business. So I trial things in my business first. And if it works, I will put it out to the industry. the other trial that I did was, which actually didn't work. And, it was about, I had a junior property manager and we had a lot of clients that we were losing from, from fees from owners being fee driven. And I thought to myself a little bit like a hairdresser. You've got a junior apprentice to cut your hair. You've got a senior stylist or you've got the director. And I thought to myself, I'm actually going to do a fee schedule with a junior rate. So if you want to, if you're fee driven and you want a junior to look after your property with less than one year experience, this is the fee. And if you want a senior, this is the fee. Now I thought that everybody would jump at the junior fee schedule because everyone seemed to be fee driven. What was so interesting is I did this trial for 12 months and I probably had 3%, maybe 2 % of clients actually say, I'll go with the junior fee schedule. Every single person said, thanks, but I think I'll stick with a senior. And I think that that's a great example to showcase that investors do want the experience. They want the peace of mind. And we all thought they wanted cheap fee schedules, but when given the opportunity for the cheap fee schedule with a junior, they didn't take it. So I thought that that was a really good example. Yeah, I know. Jason Hull - DoorGrow (27:49) Mm-hmm. yeah. I could talk about that for an hour. We've tested a lot of stuff on pricing. Ashleigh Goodchild (28:10) But it was just a great test to do. I trialed it, it didn't work. So I've gone to the industry and I've said, given it ago, it hasn't worked. I'm now trialing a second option with fee schedules. And hopefully that works because I just feel like the industry needs to move just from the same fee schedules we've been doing for 20 years. It really is something that needs to be done there. So that's my next mission. Jason Hull - DoorGrow (28:14) Yeah. Yeah, I love it. I love the experimentation. So cool thing about my position is I get hundreds of guinea pigs. And so I do all sorts of testing. And so we could chat about some of that. We've done some fun stuff, but I love the idea of the annual investor audit. call those, we coach clients on that as well. We call those annual portfolio reviews and that's a great opportunity to get more referrals. great opportunity to get more reviews and testimonials. It's a great opportunity to create more connection with the client and to showcase what's invisible to them currently that you're actually doing work. And yeah, and it's going to significantly decrease churn. You mentioned churn maybe between on a lot of companies, maybe being between 15 to 30%. And if you're at 1200 units, I was doing math while you were talking, that would be between 180 to 360 units being lost each year. And so a lot of property managers don't pay attention to what's leaving and they think, well it's infrequent or they're selling their properties or whatever and they're not paying attention to that. They're so focused on how do I get more doors? And sometimes they're losing more doors than they're adding each year or they're just breaking even. And so they've been at the same spot for like a decade sometimes. And they're wondering, why does this feel like a grind? And they're not making progress. And sometimes you have to look at what you're losing and what's your level of service that you have there and how visible is what you're doing to your client? Because if it's not visible, they're going to assume, well, why do I even pay them? They're not doing anything. They're just collecting rent. Yeah. Ashleigh Goodchild (30:15) Yeah, it's like, I call it a, we've got a client success manager. And I think that that's a real missing part in a lot of businesses because we've got the BDM who brings in new business. We've got the property manager who maintains it, but the client success manager actually is what I call a BDM in reverse, because if they can prove your retention, that is growth. So therefore it is still a BDM role. Jason Hull - DoorGrow (30:21) Mm-hmm. Yes. Yeah. Ashleigh Goodchild (30:41) that you've got someone specifically for. So that's a real big missing part. And I think a lot of businesses when they don't have somebody specifically on that role. Jason Hull - DoorGrow (30:52) Yeah, I've been privy to see inside of a lot of different types of businesses and being in a lot of different masterminds. And one of the things that I've seen is that some of the most sales oriented organizations, like companies that they're focused on placing salespeople and hiring salespeople and stuff like this, they always have their best salespeople graduate to be on their client success team. is how they kind of position it. And they call that their second sales team. Because these are the people that get people to re-up or renew or continue on, or to bump up into a higher level program. so client success is your other sales team. their whole job is to decrease churn. Their whole job is to increase retention. So at DoorGrow our client success manager is my oldest daughter. And she does our client success. And she's got the personality for it. She's much more of a feeler than I am. She's much more about community than myself, right? I'm more of a logical thinker in a lot of instances. And so clients just love her. She does a great job. And so everybody should have client success. What's funny is in the property management industry, you hear the phrase property manager, but that's like this mystery sort of title that means a different thing to everybody you ask. And so for some of them, some people think their property manager is supposed to be a BDM also. I'm like, those are... probably different personality types. Some think they're the maintenance coordinator, but then they'll hire a maintenance coordinator and they call somebody else a property manager. so property managers also could be those client success people, the relationship builder. And so that's where it gets confusing is when we're, I hired a property manager. Well, okay, what are you having them do? I always have to ask because it's always different. So I don't know if you've noticed that in Australia, but. Ashleigh Goodchild (32:41) Yeah, and I think as well, like, I like what you mentioned before about how a lot of people don't actually see what we do. And I think that's where you've got the opportunity. Because I remember a long time ago, a client said to me, you know, wanting to negotiate on fees after a couple of years. And he said, you know, your job's easy, you don't, you know, the you don't have to do anything for your money. So therefore, you should reduce the fees. And I'm like, Jason Hull - DoorGrow (32:49) Yeah, it's invisible. Ashleigh Goodchild (33:07) Hold on a second, we've chosen a fantastic, perfect tenant. We do a lot in the background to make it look like we are managing it nice and easily and not creating any stress for you. Do you want me to create a problem tenant so it looks like that I'm doing work so that you can justify the fee? Because the fee is so, is reflective on you finding, it look like that we're having a very easy life. but that's taken a lot of skill and experience to do that. It's just so backwards, isn't it? That the way that they validate our fee, if we have got lots of problems and they think we're not worth our fee when we've got nothing to do and got a perfect tenant, which was the result of us putting it in the first place. Jason Hull - DoorGrow (33:34) Yeah. Yeah, I used to work in IT and one of the things I learned in doing IT and working on computers and networks is that if you make everything run perfectly, they wonder why they even pay you at all. And then I also noticed if there was a problem, they're like, why do we pay this person at all? There's now this problem with the network. so either way, couldn't win. So I learned I had to make the invisible visible. I had to tell them all the time, hey, I just updated this server. I just changed this. This has been improved. That's preventing these problems. And they're like, wow, Jason's on top of this. Jason's making everything run smooth. So I had to learn to be noisy. I worked at Hewlett Packard and I was in Boise, Idaho and I had a boss in Texas. And he would just look at our... he would message us all throughout the day through an instant message app or whatever. He would message us, what are you doing? What are you doing? And I was like, he can't see what we're doing. So I just started changing my status. I allowed you to put a little status, they use some Microsoft app, I can't remember Teams, I don't remember what it was. But I just would update it every day and I would say like throughout the day what I was working on in that moment. Updating this, working on this, doing this, and just what I was doing. And so then he started asking, what's your coworker? doing because we were a two person team that were over a big system. And he was like, what's what's what's Josh doing? Is he working? What's he? So he started to perceive that I was on top of things and working and this other person was lazy and not doing stuff. I'm like, no, he's working too. So yeah, but that's I sold, you know, we've translated that to helping clients make sure you're showcasing the invisible because they can't see it. Otherwise, you have to be noisy. And those annual reviews are a great opportunity to do that because you say Here's how many maintenance requests we've handled that you didn't have to deal with. Here's how much money has been collected. Here's the payouts that we've done to you. Here's all the stuff that we've been taking care of that's prevented you from having to deal with this. Here's how many calls we took. Here's how many tickets we handled. All these vanity metrics justify why they spend the money with you. So I love that you're reinforcing that idea. So for my clients listening. She said, and she's got 1200 doors, which is probably more than some of you. so Ashleigh, what do you feel like people are hearing your low churn rate besides the annual investor audits that you do and maybe having a client success manager. I don't, what, what do you feel like is really significantly reduced the churn rate down to 5%. I mean, that's significant in any business. Ashleigh Goodchild (36:25) Yeah, it would. You've got your audits, it would probably be I think myself being a director of the business who is 100 % active in property management and approachable is a really important word. Clients know that they can call me at any time they know that if one of my property managers is on leave, they can call me to handle anything that plays a massive part. And if I reflect on some of my clients, because we all get clients that, you know, maybe aren't happy with something or a little hiccup has happened, to know that my clients don't just silently leave and say, that happened, not happy, I'm gonna go find someone else. They always contact me first. I actually had one the other day to say, Ash, my property manager is really lovely, but I'm just feeling like I need someone with a bit more confidence. No problems at all. Let me move you to this person. The fact that they approach me first and give me the opportunity and know that they can call me to move them. I just take that with so much privilege because that doesn't happen in a lot of offices. If you're not approachable and your client would rather just leave the property, then bother coming to you because they don't think they're going to get heard. That's going to be a problem. So for me, that is massive. Jason Hull - DoorGrow (37:24) Yeah. Ashleigh Goodchild (37:46) And then probably the final thing, I think that our values really show through, through social media and my presence on social media, the fact that they know me on a personal level, they can see that I've got kids, they can see that I've done podcasts, they can see when I win awards, and embracing our clients on our journey and allowing them to see every part of me as a human being, I think is great. We do an annual an annual drive for a not-for-profit. support DB survivors quite a lot in our business and we promote philanthropic investing. And so the fact that we bring in our clients to be involved in that process by buying their clients, their tenants a hamper for Christmas to strengthen relationships has been a fantastic PR exercise with clients saying, you know, yes, please organize my 10 Christmas hamper and we're just so thankful to be aligned with a business like yours that supports, you know, good causes. It's those little things that I've probably played the biggest part in it, in their retention and client success. Jason Hull - DoorGrow (38:49) Love it. Yeah, I love that. A lot of property managers are so focused and business owners are so focused on thinking, what, how do I get more money? How do I take more instead of like the benefit of being involved in how much trust it would create to be involved in some sort of philanthropy or charity or something that's a bit more outward focus. And, and one of things we are really big on at DoorGrow is coaching our clients on finding a, in building out their client centered mission statement is figuring out. How do you make this vision bigger so that you're having a positive impact, not just for yourself, for the business, for your team, but maybe the community at large, maybe the industry at large? And what sort of impact and change do you want to see there and making that vision bigger? Because it allows you to attract team members that are inspired by a bigger vision, allows you to attract clients that resonate and are inspired by a bigger vision. And so you get better people all around. Ashleigh Goodchild (39:48) And it gives other people the opportunity to do good. And with our annual hamper drive, we did that last year. And all we did, we aligned ourselves with a not-for-profit hamper company, which is sort of like a by-product of one of the charities. And they support women getting back into the workforce. And so not-for-profit, we emailed all our clients and we said to our landlords, listen, if you've had a great year with your tenant, we would love to arrange a hamper on your behalf. It's $88. Jason Hull - DoorGrow (39:53) Yeah. Ashleigh Goodchild (40:16) and we'll take it from your rental income and we'll send it on behalf of you for Christmas. It's a great way to acknowledge you've had a great experience with your tenant and strengthen that relationship. And from that alone, just us doing OneDrive last year raised 14,287. And so this year we have now through PM Collective promoted that through other agencies to do the same. And I actually had an email from the CEO of the not-for-profit today and she said, Ash, I am just so excited to get these numbers back to you. We have had such a huge response from you and assitting against it. And I just can't wait to see what the figure will be because I know as an agency, we will do probably double and the fact that other agencies now will do good. It's just an example of the impact that we didn't realize we were having by giving our landlords the opportunity to do good, but then sharing that with other people to give them the opportunity for their clients to do good. It's just so wonderful on so many levels. And it's the same with our philanthropic investing. encourage owners who financially are able to rent out their home at a low market rate to a survivor of DV. Jason Hull - DoorGrow (41:19) Love it. Ashleigh Goodchild (41:29) to do it and you'll be surprised at how many people don't even know it's an option. It's not saying that it's right for every landlord, but there are so many landlords out there who have a vacant property and didn't even know that they could do this jump on board. yeah, giving those opportunities to people that didn't know that it was an option, I think is really great to see. Jason Hull - DoorGrow (41:50) Yeah, love it. mean, people want to feel good about themselves and, you know, being able to give gifts or being able to benefit others makes people feel good about themselves. And if you're giving your clients a chance to feel good about themselves, they're going to associate that with you. Yeah, that's beautiful. So, well, cool. I love all these different ideas and tips. think you've shared that. I love the idea of doing the annual portfolio reviews. love the idea of, you know, the Ashleigh Goodchild (42:04) Yeah. Yeah. Jason Hull - DoorGrow (42:18) charitable stuff, the philanthropy stuff. Love the idea of giving people a vehicle or some method to bypass the frontline staff person that they're assigned so that they can reach somebody that can maybe, if they want to complain about that, that team member or some, there's a, there's a gateway there or a vehicle there for them to do that rather than them just going, well, I guess I have to quit. I don't know. Yeah. So I love, I love these ideas. that I think anybody listening to this would benefit in decreased churn. Ashleigh Goodchild (42:40) Yeah. Jason Hull - DoorGrow (42:47) Well, Ashleigh, I appreciate you coming here on the show. How can people maybe get in touch with you or with your business or whatever you would like to share with others here in closing? Ashleigh Goodchild (42:58) Yeah, well, I mean, I'm very easy to Google. You can just Google Ashleigh Goodchild and hopefully find me there. But I am on Instagram and all the socials under PM Collective or under Ashleigh Goodchild. So I'd love to connect with anyone that finds me on those platforms. Jason Hull - DoorGrow (43:16) Perfect. All right, Ashleigh. We'll probably have to have you come talk to our clients sometime. I think that'd be fun. So, all right. Thank you, Ashleigh. Appreciate you coming here on the show. All right. So for those that are struggling in your property management business and you want to kind of get to that next level, make sure you reach out to us at doorgrow.com. We would love to facilitate or help you or see if we could help you with your business. Ashleigh Goodchild (43:21) Love them. Thanks for having me. Jason Hull - DoorGrow (43:41) If you felt stagnant for a while, also join our free Facebook, just for property management business owners at doorgrowclub.com And if you would like to get the best ideas and property management, join our free newsletter at doorgrow.com/subscribe And if you found this even a little bit helpful, don't forget to subscribe and leave us a review. We'd really appreciate it. And until next time, remember the slowest path to growth is to do it alone. So let's grow together. Bye everyone.  

Every episode, Liz and Sarah refer to winning the “war of attrition.” Today they discuss concrete ways to get IN that war — you can’t win if you’re not in the fight! In Career Lessons With Laverne, they talk to career coach extraordinaire, Laverne McKinnon, about how to handle someone being incredibly rude. This week’s Hollywood Hack is for pet owners — Paw Inspired reusable crate liners/pee pads. Finally, Sarah recommends Burn It Down by Maureen Ryan. Get in touch on Instagram: @Sfain & @LizCraft Get in touch on Threads: @Sfain & @LizCra Visit our website: https://happierinhollywood.com Join our Facebook group: https://www.facebook.com/HappierinHollywood/ Happier in Hollywood is part of ‘The Onward Project,’ a family of podcasts brought together by Gretchen Rubin—all about how to make your life better. Check out the other Onward Project podcasts—Happier with Gretchen Rubin, and Side Hustle School . If you liked this episode, please subscribe, leave a review, and tell your friends! Sign up for Liz & Sarah’s free weekly Substack newsletter at https://happierinhollywoodpod.substack.com. It will come right to your inbox! LINKS: Jen Grisanti: https://www.jengrisanti.com/ Carole Kirschner: https://www.carolekirschner.com/ Jordana Oberman: https://www.jordanaoberman.com/ Moonshot Mentor: https://www.lavernemckinnon.com/ Burn It Down: Power, Complicity, and a Call for Change in Hollywood by Maureen Ryan: https://amzn.to/3LUIiyxSee omnystudio.com/listener for privacy information.

Send us a textI have been saying since the settlement that broker-to-broker compensation is a broken model. Tony Nalley of ERA Wilder Realty joins me today to discuss how they moved away from broker-to-broker compensation. Tony tells us why they made the move, how it was rolled out to the agents and how it has been a positive for the brokerage's agents and clients.  Hopefully, other brokers will hear Tony and ERA's experience and consider making the same move! Don't forget to like us and share us!Gary* Gary serves on the South Carolina Real Estate Commission as a Commissioner. The opinions expressed herein are his opinions and are not necessarily the opinions of the SC Real Estate Commission. This podcast is not to be considered legal advice. Please consult an attorney in your area.

Welcome to Real Food Recovery, a podcast created by two lifelong processed food addicts with over 100 years of addiction (and recovery) between them. Paige Alexander and Jamie Morgan Reno use their Real Food Recovery podcast and social media channels to share their struggles, lessons learned, tools, tips, and resources that freed them from decades of food addiction, obsession, and loss.   As the holidays approach, many of us find this to be one of the most challenging times when it comes to staying on track with recovery from ultra-processed foods. Between festive gatherings, emotional family dynamics, and the endless cues and triggers, this season can feel like walking through a minefield. But here's the good news: you don't have to lose your footing. Today, we're going to discuss strategies to navigate food, relationships, and triggers during the holidays so you can stay clean, sober, and connected to your recovery.   In every Real Food Recovery episode, Paige and Jamie take time to answer viewer questions about processed food addiction, obsession, and recovery, be sure to submit yours on their YouTube Channel or Facebook Page. You can also follow Real Food Recovery on Instagram (@realfoodrecovery4u), TikTok (@realfoodrecovery) or at www.realfoodrecovery4u.com.  

In this myth-busting episode of Psychology & Stuff, Dr. Abigail Nehrkorn-Bailey dives into the science of aging and dismantles some of our culture's most persistent misconceptions. She and host Dr. Alison Jane Martingano explore why aging isn't just decline, how learning and brain development continue throughout life, and why older adults are often happier than we expect. They also discuss ageism, emotional well-being, retirement, and how our beliefs about aging can actually shape our health and longevity.

It can be a real challenge to find new, useful ideas for gifts. We suggest many of our own recommendations, plus we include dozens of ideas from listeners. Resources & links related to this episode: Request bookplates now to get them in time for the holidays! Sign up for The Happiness Project Revisited and get 40% off enrollment Florist Wire Electric Foot Warmer Whiskey of the Month Flaviar Uncommon Goods Pop-Up Escape Room Clear Case for eReader Briogeo Sleek Stick SK-II Facial Masks Surratt Makeup Brushes La Mer Lip Balm Snuffle Mat Flirt Pole with Lure Trigger Point Cane Back and neck massager Heating pad for neck TOMOO 9 wheel muscle roller Tom Cruise Cake Doan's Bakery John Kelly Chocolates Boston Big-Buckle Shearling Birkenstock Portable light-Newmowa Lumify Eye Drops Sea Scooter EcoNour tray for car Gift-Giving Toolkit Elizabeth is reading: Fried Green Tomatoes by Fannie Flagg (Amazon, Bookshop) Gretchen is reading: The Prime of Miss Jean Brodie by Muriel Spark (Amazon, Bookshop) Get in touch: podcast@gretchenrubin.com Visit Gretchen's website to learn more about Gretchen's best-selling books, products from The Happiness Project Collection, and the Happier app. Find the transcript for this episode on the episode details page in the Apple Podcasts app. See omnystudio.com/listener for privacy information.

Which is the best path to freedom? Joseph Goldstein is a cofounder of the Insight Meditation Society and the Barre Center for Buddhist Studies, both in Barre, Massachusetts. He is the author of many books including, most recently, Dreamscapes of the Mind.  Sam Harris is a neuroscientist, author, podcaster and the proprietor of the Waking Up app.  This episode is the first installment of a new series on the Eightfold Path. The rest of the series is available on Waking Up, a top-notch meditation app with amazing teachers and a ton of courses for all levels. If you subscribe via this link: wakingup.com/tenpercent, you'll get a 30-day free trial—and you'll be supporting the 10% Happier team, too. Full and partial scholarships are available. In this episode we talk about: What the term "non-duality" means — and why it matters to ordinary meditators. The multiple meanings of non-duality across Buddhist traditions (Theravāda, Mahāyāna, Vajrayāna). How different traditions (and even different teachers within them) define samsara and nirvana. The non-duality of the observer and observed — and how that insight can alleviate suffering. Whether understanding non-duality is practically relevant for reducing stress and emotional reactivity. The evolution of Buddhist teachings over time and how interpretations differ across countries. Sam's argument that the non-dual view can be directly experienced in everyday consciousness — and that realizing it ends unnecessary suffering. Joseph's emphasis on non-duality as one path among many toward the ultimate goal: the end of suffering. How metaphysics and direct experience intersect, and whether doctrinal differences are "self-confirming." The concept of "non-clinging" as the real heart of Buddhist practice — and how it relates to non-dual awareness.   Related Episodes: How To Suffer Less: Joseph Goldstein, Sam Harris, and Dan Harris on the Buddha's Eightfold Path   Join Dan's online community here Follow Dan on social: Instagram, TikTok Subscribe to our YouTube Channel   Additional Resources:  For a 30-day free trial to the Waking Up app, go to wakingup.com/tenpercent   Tickets are now on sale for a special live taping of the 10% Happier Podcast with guest Pete Holmes! Join us on November 18th in NYC for this benefit show, with all proceeds supporting the New York Insight Meditation Center. Grab your tickets here!   Tickets are now available for an intimate live event with Dan on November 23rd as part of the Troutbeck Luminary Series. Join the conversation, participate in a guided meditation, and ask your questions during the Q&A. Click here to buy your ticket!   To advertise on the show, contact sales@advertisecast.com or visit https://advertising.libsyn.com/10HappierwithDanHarris Thanks to our sponsors:  AT&T: Staying connected matters. That's why AT&T has connectivity you can depend on, or they will proactively make it right. Visit att.com/guarantee for details. Fabletics: Treat yourself to gear that looks good, feels good, and doesn't break the bank. Go to fabletics.com/Happier, sign up as a VIP and get 80% off everything.

Do you ever feel like you can't fully relax until everyone else around you is okay? Like you're constantly scanning the room, the conversations, the energy – making sure no one is upset, disappointed, or uncomfortable… even if it means abandoning your own needs? I'm so excited to have family nurse practitioner, coach, healing expert, and all-around wonder woman Beatriz Victoria Albina back on the show to talk about her new book, End Emotional Outsourcing: How to Overcome Your Codependent, Perfectionist, and People-Pleasing Habits.  In this episode we talk about the unconscious habit Beatriz calls "emotional outsourcing" – when we source our sense of safety, belonging, and worth from everyone and everything outside ourselves, instead of within. We also explore the impacts it can have on our bodies, from chronic exhaustion to gut health and nervous system dysregulation. If you've ever wondered why you're always the fixer, the apologizer, the peacekeeper, or the one who holds everything together, this episode will take your lived experiences and share so many beautiful and practical somatic tools to rebuild your self-trust and find inner peace.   IN THIS EPISODE: The top signs you're stuck in a chronic cycle of people pleasing, perfectionism, or codependency, and how these habits disguise themselves as kindness or ambition Beatriz's journey from her medical practice to somatic healing and the links between nervous system dysregulation, gut health, and emotional exhaustion Why the generational script handed down by our mothers is keeping modern women over-giving, under-valuing themselves, and perpetually on edge Simple somatic practices you can start using TODAY to reconnect with your body, listen to your true needs, and interrupt those exhausting autopilot patterns   LINKS/RESOURCES MENTIONED Learn more about Beatriz and her book on her website, on her Instagram page, on the Feminist Wellness podcast, and you can buy her book on Amazon. If you know you're meant to help other people change their relationship with alcohol and achieve deep healing (along with their bigger dreams), be sure to get on the waitlist for the Empowered AF 5X Coach Certification Program – and get 5x certified as a world class alcohol-free empowerment coach, mindset coach, success coach, NLP practitioner, and hypnosis practitioner when applications open. Check out Euphoric the Club, the premier club for successful women who don't drink (and the women who are becoming them) where you can get access to all my alcohol-free programs and methodology, coaching, and trainings for only $62.  Awarded the most empowering book in the sober curious genre, be sure to get your copy of Euphoric: Ditch Alcohol and Gain a Happier, More Confident You today and leave your review. Follow @euphoric.af on Instagram. And as always, rate, review, and subscribe so we can continue spreading our message far and wide.

On today's episode, we sit down with Sarah Kearney, Executive Director of Blue Zones Project Scottsdale, and Todd LaPorte, CEO of HonorHealth, to explore how Scottsdale is taking bold steps toward becoming a longer-living, more connected, and more vibrant community. Website: bluezonesprojectscottsdale.com    Instagram: bzpscottsdale   BACK STORY With more than 35 years of diverse healthcare experience, Todd LaPorte leads an integrated health system with nine acute-care hospitals, numerous outpatient facilities, a research institute, and various community services impacting social determinants of health and military preparedness. HonorHealth is one of Arizona's largest employers, with a presence throughout much of the growing Phoenix metropolitan area. Since joining HonorHealth in 2001, Todd has held executive roles in which he focused on financial and strategic leadership. He has shaped a system with many access points to provide convenient, high quality care for patients, and with an ability to coordinate care efficiently and effectively. HonorHealth governs with its medical staff one of the country's highest performing ACOs in the country. For most of his twenty years at HonorHealth, Todd served as the CFO. In April 2017, he became the 10th CEO in more than 150 years of its legacy firm history. Before joining HonorHealth, Todd held senior management roles for an international CPA firm that served Arizona healthcare clients, as well as clients in high-tech manufacturing and consumer services. He was also the CFO of a privately held healthcare company that served more than a half million Arizonans. Todd is the current board chair for the Health System Alliance of Arizona, an association of the five largest healthcare systems throughout the State. He is a member of Greater Phoenix Leadership (a CEO advocacy group) and is a board member of Experience Scottsdale (a visitor's bureau). He speaks frequently to Arizona State University MBA classes and community service organizations throughout the Valley of the Sun. Todd was named CFO of the Year by the Arizona chapter of the Financial Executives International in 2012 and was recognized by Becker's Hospital Review as one of the "125 Hospital and Health System CFOs to Know" in 2013. Todd has served as board chair for a chapter of Big Brothers/Big Sisters, the nationally acclaimed Scottsdale Aquatic Club and the Paradise Valley School District's supporting Foundation for Public Education. He holds a bachelor's degree in business from the University of Arizona and an MBA from Arizona State University. His four daughters all swam competitively at four different D-1 schools, so his college sweatshirt collection is quite confusing.     Sarah Kearney leads Blue Zones Project Scottsdale as the Executive Director. Her leadership experience is diverse and rooted in community well-being, service, and forward-thinking optimism. She most recently worked for Experience Scottsdale, whose mission is to enhance the Scottsdale community through tourism. In Sarah's 16+ year tenure at the organization, she held several leadership roles and specialized in worldwide leisure sales, partner development strategy, membership and community engagement, program development, and more. Driven by her passion for the Scottsdale community, Sarah has served, led, and guided several local organizations, leaving a cross-sector imprint. She has served as the Board President for Scottsdale Leadership, the Board President for Community Celebrating Diversity, a Board Member for Scottsdale Sister Cities, the Officer of Membership for Millennials in Travel, and the Vice President of Community Outreach at GiGi's Playhouse Phoenix/Scottsdale. Sarah holds an MBA from the University of Phoenix and a B.A. in Communication from Arizona State University. In her spare time, she enjoys traveling, reading, sports and spending time in the Scottsdale sunshine. She is a proud wife and hockey, dance, and dog mom to her two children and golden retriever.   SUBSCRIBE TO ICONIC HOUR If you enjoyed today's podcast, I'd be so appreciative if you'd take two minutes to subscribe, rate and review ICONIC HOUR. It makes a huge difference for our growth. Thanks so much!   ICONIC LIFE MAGAZINE  Stay in touch with ICONIC LIFE magazine. We invite you to join our digital VIP list and SUBSCRIBE!   JOIN OUR ICONIC COMMUNITY Website: iconiclife.com Instagram: @iconiclifemag Facebook: Iconic Life YouTube: ICONIC LIFE   FOLLOW RENEE DEE Instagram: @iconicreneedee LinkedIn: Renee Dee   Thanks for being a part of our community to Live Beautifully. TAGS: bluezonesprojectsscottsdale, honorhealth, iconichourpodcast, health, wellness, iconiclifemag, iconiclife, livebeautifully  

Do you keep trying to 'start fresh' only to find the same old painful patterns repeat? This episode uncovers a common trap in heartbreak recovery: the desire for a "Clean Slate". We expose why simply moving on or changing your surroundings doesn't work.  The real work is in understanding and integrating the trauma, not erasing it. In this episode we discuss three essential steps to process your past, including the concept of "Trauma Inventory," to truly build a new, stronger foundation. Ready to Fast-Track Your Breakup Recovery? Join my FREE upcoming workshop "How to be Happier, Healthier, and More Confident After a Breakup or Divorce."  Grab your workshop spot here: https://www.angieday.com/webinar/ Discover your Unique Breakup Style: This is a crucial first step to taking back your power. Your confusing emotional reactions right now are not random; they are driven by a subconscious emotional operating system (your attachment style). By identifying your unique style, you gain a clear blueprint for your behavior. This transforms your healing from a frustrating, chaotic storm into a strategic, predictable, and conquerable process. Take the quiz here: https://www.angieday.com/free-quiz/  If you think you or someone you love may be struggling after a breakup or divorce and you'd like help with this or any other topic, feel free to reach out to me. Email me at:  angie@contactangieday.com Voicemail me at:  https://www.speakpipe.com/TheBacktoHappyPodcast

Send us a textEpisode: Why Single Women Are Happier than Single Men, with Elaine HoanGuest: Elaine Hoan, PhD Candidate, Department of Psychology, University of TorontoForget the “sad cat lady” cliché. In this episode, Dr. Eeks chats with researcher Elaine Hoan about her new study showing that single women are, on average, happier than single men. They explore what that says about modern love, independence, and the pressure to couple up.In this episode:What sparked Elaine's interest in studying singlehood and well-beingHow she actually measured happiness, satisfaction, and sex without making it weirdWhy women report more contentment and autonomy in singlehoodWhat traditional masculinity has to do with men's lower happiness scoresHow cultural expectations shape who thrives aloneWhether singlehood could use a total rebrandAnd the advice Elaine gives to anyone feeling the “you should be partnered” pressureRead Elaine's full study here and check out her and her team's lab here. Elaine Hoan is a PhD researcher in Experimental Psychology at the University of Toronto where she uses surveys and various statistical models to examine the lives of single and partnered individuals. She studies the broad question of who is more likely to be happy single or in a romantic relationship.You can contact Dr. Eeks at bloomingwellness.com.Follow Eeks on Instagram here.Or Facebook here.Or X.On Youtube.Or TikTok.SUBSCRIBE to her WEEKLY newsletter here! (Now featuring interviews with top experts on health you care about!)Support the show

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.   Every year, millions of attraction visitors lose hours in line instead of making memories. Since its inception, accesso's virtual queuing has saved more than 4.5 billion minutes of wait time, freeing guests to pack their day with more rides, eats, and excitement. The result? Happier guests who spend more and a better bottom line for you. Ready to turn waits into wins? Visit accesso.com/ROIClinic. The queues are virtual. The results are real. Evan Barnett is the President of Pyek Group. Starting in the industry at 16 cleaning restrooms at Water World USA, he was quickly thrust into leadership, moved from park services to water safety, and grew under strong mentors who sharpened his view of people-first operations. Today, Evan leads Pyek Group across four parks in three markets under two brands, focusing on culture, clarity of mission, and what he calls the “un-water park” mindset: hyper-clean facilities, great food, and genuine hospitality. In this interview, Evan talks about cold, hard leadership, being unoffendable, and doing the basics really well. Cold, hard leadership “It's tough. It's cold, hard leadership is really what it is. And it's listening and understanding and just realizing, hey, give the other guy the benefit of the doubt.” Evan frames leadership as equal parts standards and empathy. Early in his career, he learned that perception is reality: a supervisor saw “slowness” while Evan was meticulously scrubbing grout with a toothbrush. That moment shaped how he equips teams by giving clear direction, the right tools, and assuming positive intent before judging outcomes. At Pyek Group, he translates this into over-communicating vision across varied brands and communities, aligning departments around a single mission so daily frictions become sparks that sharpen rather than burn. He also guards leaders' attention from getting hijacked by edge cases. Rather than orbit the “loud 20%,” he pours recognition and coaching into the 80% who show up wanting to do great work, using high-fives, momentum building, and consistent standards. For Evan, culture is “caught, not taught,” spread through a thousand conversations and modeled behavior that make accountability feel fair and human. Being unoffendable “The one core value I really want to hone in on that we have is called unoffendable… be unoffendable, man.” Unoffendable is a Pyek Group core value, not an aspiration. Evan wants feedback to flow fast and candidly without venom and without weaponizing “brutal honesty.” In practice, that means seeking to understand before being understood, extending grace because everyone, including leaders, will need it back tomorrow. He links unoffendable behavior to hospitality itself: when a guest complains about cold food or long lines, defensive walls only distract from fixing the day. Empathy and grace let teams remediate quickly and leave people feeling cared for. Internally, the same posture fuels agility. Teams “fire themselves” metaphorically, stepping out to reset their mindset and reenter discussions ready to solve problems together. Evan emphasizes that core values must be binary and lived. You are kind, or you are not. You are unoffendable, or you are not. Keeping feedback direct but non-weaponized preserves trust, speeds pivots, and keeps focus on the guest experience over ego. Doing the basics really well “Just do the basics really well.” Borrowing a line he admires from Troy Aikman, Evan centers Pyek Group on mastery of fundamentals: smiling welcomes, clean spaces, good food, frictionless transactions, and consistent delivery day after day. He calls it “power in the mundane,” resetting every morning so the thousandth “Where are the lockers?” gets the same warm response as the first. That dependable baseline becomes a brand personality guests can feel, and it cannot be copied by simply duplicating slides or lazy rivers. Basics evolve, though. Orientation remains essential, but how teams learn must fit how they consume information today, using short, bite-sized training and tools they can use immediately on Day One. Evan is unafraid to reverse course when basics are misread. The lesson, letting fans tell you what matters and then amplifying it, keeps “basic” tightly aligned with real expectations. You can reach Evan at evan.barnett@pyekgroup.com, and learn more about Pyek Group at pyekgroup.com. This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:   Scheduling and correspondence by Kristen Karaliunas   To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)  

In this episode, we share phrases that boost positivity and shared joy. We discuss how these reminders can shift the emotional atmosphere.https://selfpause.com/app/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As a writer, I'm particularly drawn to great endings, and I read the extraordinary closing paragraphs of Lytton Strachey’s biography Queen Victoria. Strachey imagines Victoria's fading mind retracing the vanished visions of her long history—passing back through decades of memories in a poignant, poetic cascade that captures both the end of a life and the end of an era. Get in touch: podcast@gretchenrubin.com Visit Gretchen's website to learn more about Gretchen's best-selling books, products from The Happiness Project Collection, and the Happier app. Find the transcript for this episode on the episode details page in the Apple Podcasts app. See omnystudio.com/listener for privacy information.

We talk about the challenge of choosing a one-word theme for the upcoming year, as well as the surprising value of gossip. Plus we talk about a fun reason to have a party. Resources & links related to this episode: Send recommendations for your favorite books to give for the holidays Get in touch: podcast@gretchenrubin.com Visit Gretchen's website to learn more about Gretchen's best-selling books, products from The Happiness Project Collection, and the Happier app. Find the transcript for this episode on the episode details page in the Apple Podcasts app. See omnystudio.com/listener for privacy information.

Episode 365: “You'll Be A Lot Happier…” featuring Christian Rock Artist Jason Wayne.In this audio-only special, Jason Wayne joins Cory to talk about music, growth, and finding happiness through evolution — even in the chaos of creativity.

Why Celebrating Small Wins Makes You Happier! No Nonsense November Day 14, Celebrate smALL Wins And IDEANCE Step 7, Educate, To Supersize Your Business! Pop here every day for a dose of different business building perspective: https://facebook.com/supersizebusiness #supersizeyourbusiness #nononsensenovember #30daychallenge #IDEANCE #educate #smALLwins #celebrate

‘Tis the season for gift giving! Liz and Sarah share their favorite gifts of 2025 — everything from a Hori Hori Knife to a Hot Potato Shock Game to Sarah’s new favorite hair product. Also? Here’s a special link for anyone who wants to give the gift of an Annual Happier In Hollywood Substack subscription — it includes 10% off and a free “It’s a Fun Job” tote bag! https://happierinhollywoodpod.substack.com/4153e071 Get in touch on Instagram: @Sfain & @LizCraft Get in touch on Threads: @Sfain & @LizCraft Visit our website: https://happierinhollywood.com Sign up for Liz & Sarah’s free weekly Substack newsletter at https://happierinhollywoodpod.substack.com. It will come right to your inbox! Join our Facebook group: https://www.facebook.com/HappierinHollywood/ Happier in Hollywood is part of ‘The Onward Project,’ a family of podcasts brought together by Gretchen Rubin—all about how to make your life better. Check out the other Onward Project podcasts—Happier with Gretchen Rubin, andSide Hustle School . If you liked this episode, please subscribe, leave a review, and tell your friends! LINKS: Happier In Hollywood Annual Subscription & “It’s a Fun Job” tote bag (Available until Jan. 5, 2026): https://happierinhollywoodpod.substack.com/4153e071 Roadom Portable CD Player: https://amzn.to/483lpl1 Shiatsu Back, Shoulder, and Neck Massager: https://amzn.to/4nKdvBQ LitONES: https://amzn.to/43XXvF4 Aura Frame: https://amzn.to/47QYRTt Hot Potato Shock Game: https://amzn.to/488FdCH Left Right Center Game: https://amzn.to/3Xj4pRE Ice Breaker Jenga Game: https://amzn.to/49HRUGJ Juliska Isabella Acrylic Small Tumbler — https://amzn.to/3WGhjJk Juliska Amalia Acrylic Wine Glass — https://amzn.to/43XWPzw Malin+Goetz Candle (Leather): https://amzn.to/3Lv3hYF HiLife Portable Steamer: https://amzn.to/3JQFrWH Crocs Slides: https://amzn.to/488J16X Northface Women’s Aconcagua Park: https://www.thenorthface.com/en-us/p/womens/womens-jackets-and-vests/womens-parkas-327273/womens-aconcagua-parka-NF0A88TA?color=JK3 Greenstalk Inventor’s Bundle https://greenstalkgarden.com/products/inventors-bundle-evergreen-basic-texture?_pos=1&_psq=inventors+bundle&_ss=e&_v=1.0 Personalized Harvest Basket https://www.uncommongoods.com/product/gardeners-harvest-basket?_br_psugg_q=harvest%2Bbasket Cook’s Illustrated https://www.americastestkitchen.com/cooksillustrated Good Things, by Samin Nosrat https://amzn.to/3Lv2VBj Hori hori knife: https://amzn.to/441PdvU Swiss Army knife: https://amzn.to/47uMQEd Feeding Ghosts, by Tessa Hulls: https://amzn.to/3LBH37f Winner of the Pulitzer Prize for Memoir Colored Television by Danzy Senna: https://amzn.to/4qOlDnB Elsa Peretti Heart Bookmark from Tiffany: (80 dollars) https://www.tiffany.com/home-accessories/desk-designs/sterling-silver-desk-designs-2543440917.html?omcid=ppc_google_TIFFANY_WJ_USA_NOBRID_HOM_HOME_OGOING_EC_BRAN_GTAD_CRD_ENG_USD_E&mkwid=s%7Cpcrid%7C708342824544%7Cpkw%7Ctiffany%20elsa%20peretti%20bookmark%7Cpmt%7Ce%7Cpdv%7Cc%7Cmtid%7C744dpc50313%7Cslid%7C%7Cproductid%7C%7Ctargetids%7Ckwd-2322982324764%7Cgroupid%7C166248212792%7C&gclsrc=aw.ds&gad_source=1&gad_campaignid=9616645864&gbraid=0AAAAAD-_9SBd2HDyyLBdpAe8_7g9zzHaK&gclid=CjwKCAiAzrbIBhA3EiwAUBaUdanDWSF6ML623eAMZOaCP5zVO9ANCt3k_Ewek9PrXHZ2s6V-6s2_LRoC_JsQAvD_BwE Hair towel: https://amzn.to/3LlK8bF Speks geode magnetic fidget toy: https://amzn.to/3WKNBTA Color WOW Dream Coat Supernatural Spray: https://amzn.to/49H15Hs Jisulife Hand Held Minifan: https://amzn.to/4oWKvHZ Kizen Instant Read Meat Thermometer: https://amzn.to/49r4H0n KIVA: https://www.kiva.org/ HIH 2024 Gift Guide: https://podcasts.apple.com/us/podcast/happier-in-hollywood/id1236845161?i=1000676607073See omnystudio.com/listener for privacy information.

For a long time, manhood has been under siege in the culture. Paediatrician and mom, Dr. Meg Meeker, will offer sound advice, unlocking the seven secrets to raising your sons in healthy masculinity. She'll offer the help you need to encourage your son!

We talk to Lori Gottlieb—psychotherapist, bestselling author, and co-host of the “Since You Asked” advice podcast—about what she wishes she could tell her patients. We discuss questions like why patients lie to their therapists, how to know if you’re the toxic friend, how to handle a challenging holiday gathering, and how to end rumination. Resources & links related to this episode: Request bookplates now to get them in time for the holidays! Maybe You Should Talk to Someone by Lori Gottlieb (Amazon, Bookshop) Elizabeth is reading: The British Are Coming by Rick Atkinson (Amazon, Bookshop) Gretchen is reading: A Weekend in New York by Benjamin Markovits (Amazon, Bookshop) Get in touch: podcast@gretchenrubin.com Visit Gretchen's website to learn more about Gretchen's best-selling books, products from The Happiness Project Collection, and the Happier app. Find the transcript for this episode on the episode details page in the Apple Podcasts app. See omnystudio.com/listener for privacy information.

Hear the scientific proof of a connection to something larger than ourselves from the world's leading expert on the psychology of spirituality, Dr. Lisa Miller. Whether you're a skeptic or have a deeply held belief in a higher power, you'll walk away with a lot to think about. Dr. Lisa Miller, Columbia University professor and bestselling author of The Awakened Brain, shares that we're all facing a spiritual crisis linked to our current mental health epidemic. She explains 20+ years of neuroscience research proving that all humans are born with innate brain circuitry for spiritual connection. Ignoring this part of ourselves can lead to feelings of being lost, depression, addiction, loneliness, and poor decision-making. But when we activate our "awakened brain," everything changes.

What if aging didn't have to mean slowing down or fading out—but instead became the most vibrant and meaningful chapter of your life? Too many people see 50 and beyond as a slow decline, but the truth is, the way you think, move, and care for your body can completely redefine how you experience your later years. Today, I'm joined by my friend and co-author of The Miracle Morning After 50: A Proven Path to Joy, Vitality, and Purpose for Aging Adults, Dwayne J. Clark. Dwayne is the CEO of Aegis Living and a longevity expert who's spent 40 years studying the daily habits and mindset of over 80,000 people—many who've lived well into their 90s and beyond.  In our conversation, Dwayne shares the powerful lessons he's learned from interviewing dozens of centenarians, how inflammation is a significant factor of aging, and why longevity is as much about attitude and perspective as it is about science.  We also explore how to adapt your Miracle Morning practices to thrive after 50. We talked about how movement, meditation, and mindset can dramatically improve your overall wealth and wellbeing and simple habits to ensure your best years are ahead of you, not in the rearview. KEY TAKEAWAYS The Story Behind The Miracle Morning After 50 Why Dwayne Dedicated His Life to Helping Seniors Reframing Aging: How to Thrive in the Second Half of Life Why Hal and Dwayne Decided to Write the Book Lessons From 100-Year-Olds on How to Live Well The 5 Diseases That Kill Most Americans (and How to Prevent Them) Tools to Reduce Inflammation (Red Light, Sauna, Cold Plunge) The Mirror Syndrome: Looking Healthy but Dying Inside Preventative Health Tests That Can Add Years to Your Life How Technology Is Taking Years Off Our Life As We Move Less The Power of Visualization and Manifesting What You Want What 100-Year-Olds Teach Us About Resilience and Perspective Peace at Night: The Real Goal of a Well-Lived Life How to Make the Rest of Your Life the Best of Your Life Get The Full Show Notes To get full access to today's show notes, including audio, transcript, and links to all the resources mentioned, visit MiracleMorning.com/611 Subscribe, Rate & Review I would love if you could subscribe to the podcast and leave an honest rating & review. This will encourage other people to listen and allow us to grow as a community. The bigger we get as a community, the bigger the impact we can have on the world. To subscribe, rate, and review the podcast on iTunes, visit HalElrod.com/iTunes. Connect with Hal Elrod Facebook Twitter Instagram YouTube   Copyright © 2025 Miracle Morning, LP and International Literary Properties LLC

Discover the transformative power of Emotional Freedom Technique (EFT) as we explore the intersection of energy work and gratitude with certified EFT Master practitioner Carol Look. In this enlightening conversation, we delve into how this revolutionary tapping method can help release limiting beliefs, self doubt, regulate your nervous system, and improve your health. Whether you're new to energy work or a seasoned practitioner, you'll learn actionable steps to incorporate this powerful tool into your daily routine, helping you cultivate a mindset of gratitude to live a more fulfilling life. Share this episode with a friend. RESOURCES MENTIONED JOIN MICHELE'S NEWSLETTER FOLLOW on YOUTUBEMichele's Book: Design A Life You Love: A Woman's Guide to Living a Happier and More Fulfilled Life   GUEST INFORMATION Website: https://www.carollook.com/ Book: Yes, Thank You Free EFT Videos: www.THEYESCODE.COM/THANKYOU   Guest Bio: Carol Look is a psychotherapist, Founding EFT Master, best-selling author, international speaker and creator of The Yes Code, her signature coaching method. She combines her traditional training as a psychotherapist with clinical hypnosis and advanced applications of EFT for unprecedented results. Known for her laser-like focus and state-of-the-art approach, Carol has used EFT Tapping for over 25 years to help clients release their limiting beliefs and emotional conflicts, so they can enjoy lives of exceptional success and fulfillment.    If you enjoyed this interview, please take a moment to rate and review it on Apple Podcasts or other podcast player.   *The Good Life with Michele Lamoureux podcast and content provided by Michele Lamoureux is for educational and entertainment purposes only. It does NOT constitute medical, mental health, professional, personal, or any kind of advice or serve as a substitute for such advice. The use of information on this podcast or materials linked from this podcast or website is at the user's own risk. Always consult a qualified healthcare or trusted provider for any decisions regarding your health and wellbeing. This episode may contain affiliate links.

I just went on an INCREDIBLE trip to South Africa … so naturally, I have to tell you about it! Earlier this year, a past client invited me to speak at her first retreat in Cape Town, which to me was an enormous opportunity to visit a continent I'd never been to before.  So my husband and I made an adventure of it. We stopped in Istanbul on the way, visited friends, saw the most majestic and dangerous animals on the planet, and witnessed economic divides that I can't stop thinking about. I don't always share about my travels on this podcast, but this excursion was special, with moments that moved me to tears (feeding baby elephants), moments where I feared for my life (getting bitten by a poisonous spider), and moments that inspired huge perspective shifts about the kind of privilege so many of us are born into. It's so cool to see where the world takes you when you go all-out on your purpose – because this trip would not have been possible if it weren't for my entrepreneurial calling! I hope this episode offers a little inspiration to step outside your comfort zone and go on an adventure yourself.    IN THIS EPISODE: The electrifying reality of a South African safari: up-close encounters with the Big Five, charging rhinos, lion sightings, and the spiritual sign that moved me to tears What it's like getting bitten by a mystery African spider while going to the bathroom and facing the most deadly snake in the world on a casual walk Eye-opening lessons from post-apartheid South Africa, and how understanding privilege, opportunity and the birth lottery can change your perspective forever How following your entrepreneurial vision and purpose can unlock experiences you never dreamed of   LINKS/RESOURCES MENTIONED If you know you're meant to help other people change their relationship with alcohol and achieve deep healing (along with their bigger dreams), be sure to get on the waitlist for the Empowered AF 5X Coach Certification Program – and get 5x certified as a world class alcohol-free empowerment coach, mindset coach, success coach, NLP practitioner, and hypnosis practitioner when applications open. Check out Euphoric the Club, the premier club for successful women who don't drink (and the women who are becoming them) where you can get access to all my alcohol-free programs and methodology, coaching, and trainings for only $62.  Awarded the most empowering book in the sober curious genre, be sure to get your copy of Euphoric: Ditch Alcohol and Gain a Happier, More Confident You today and leave your review. Follow @euphoric.af on Instagram. And as always, rate, review, and subscribe so we can continue spreading our message far and wide.

#198 - If bedtime has started to feel stressful, tense, or full of tears (for you and your baby), you're definitely not alone. In this episode, I'm sharing 5 gentle soothing techniques that can help your baby feel safe, settle more easily, and relax into calmer, happier nights.You'll learn:How to read your baby's cues so you can support them before overwhelm hitsA simple jawline + toe reflexology routine to ease teething and tensionHow to use your breath and voice to help your baby regulateA calming back massage story that brings emotional grounding and connectionWhy your calm is the key ingredient — even when settling takes timeIf you're ready to bring a little more peace into your evenings and feel more confident soothing your baby, this episode will help you build rhythms that truly support both of you.

On a scale of 1-10, one being "no worries" and 10 being "totally stressed out" — what level of anxiety do you generally feel on a given day? We discuss our responses, plus what lowers that stress and makes us happy! We also discuss Jesus' admonition not to worry about tomorrow: good advice, or applicable only to people of privilege? We also discuss fear, political usage of Scripture, and more!

For a long time, manhood has been under siege in the culture. Paediatrician and mom, Dr. Meg Meeker, will offer sound advice, unlocking the seven secrets to raising your sons in healthy masculinity. She'll offer the help you need to encourage your son!

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On episode 720 of 40+ Fitness, host Allan sits down with entrepreneur, coach, and author Rand Selig to explore the key principles from his book, Thriving: How to Create a Healthier, Happier, and More Prosperous Life. Together, they dive into practical strategies for aging well—not just by focusing on physical health and longevity, but by cultivating emotional resilience, meaningful relationships, and a sense of purpose. Rand Selig shares the eight character strengths that drive life satisfaction and achievement, discusses the power of making intentional choices, and reveals how we can overcome fear and self-sabotage to unlock our full potential. There's something here for everyone seeking not just more years in their life, but more life in their years. Time Stamps: 01:13 Hello Segment 02:14 Bio - Rand Selig 02:40 Start Interview  04:50 Keys to Success and Happiness 08:38 Driving Your Own Bus 11:27 Midlife Changes and Aging Well 14:48 Stay Curious, Lower Conflict 19:32 Friends of All Ages 20:20 Being Love in Everyday Life 25:17 Fear of Failure in Fitness 29:11 My Ethical Will Journey 31:02 Ethical Wills and Bequests https://www.randselig.com/ 

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.   Every year, millions of attraction visitors lose hours in line instead of making memories. Since its inception, accesso's virtual queuing has saved more than 4.5 billion minutes of wait time, freeing guests to pack their day with more rides, eats, and excitement. The result? Happier guests who spend more and a better bottom line for you. Ready to turn waits into wins? Visit accesso.com/ROIClinic. The queues are virtual. The results are real. Nathan Caldwell is the Bestselling Author, Thought Leader, and Speaker of Empowering Kindness. A lifelong performer-turned-leadership coach, Nathan's early career on stage taught him how guest-facing energy is created (and depleted) every shift. He later guided culture and leadership through multiple corporate acquisitions, evolving his research and writing into the book Empowering Kindness and the practice behind it. Empowering Kindness supports organizations with practical, science-backed frameworks that lift performance by building trust, clarity, and courage. In this interview, Nathan talks about Empowering Kindness, developing leaders, and beating the calendar. Empowering Kindness “Kindness takes strength, bravery, and wisdom to execute upon.” Nathan pushes kindness far beyond “being nice.” Drawing on research and lived experience, he frames kindness as a disciplined leadership choice: seeing others' needs (empathy), stepping into the gap despite discomfort (bravery), and applying the right response at the right time (wisdom). He cites studies showing that environments rich in kindness elevate wellbeing and performance, arguing that people are literally built to respond to good. Leaders operationalize this by defining what kindness looks like in specific roles, training for it, and equipping teams to deliver it consistently—not hoping people will “just be kind.” Instead of the tired “compliment sandwich,” Nathan recommends an “Oreo” culture: clearly state what “good” and “excellent” look like, and call them out often. Doing so deposits trust so that hard feedback is welcomed rather than resisted. When leaders are known for recognizing excellence, coaching moments land as invitations to rejoin that standard, not as gotchas. The outcome is a reinforcing loop of clarity → recognition → trust → growth. Developing Leaders “They must be great at filling people up with energy.” Borrowing from his performer background, Nathan describes the “energy lifecycle” of guest-facing roles: guests draw energy all day; if leaders only pull, teams burn out. Great leaders replenish through coaching, recognition, and practical support. He also normalizes the loneliness of leadership and urges leaders to build peer networks, learn continuously (books, webinars, podcasts), and identify personal recharge rituals. The goal isn't endless cheerleading; it's deliberate energy management so people can show up strong for guests and each other. Nathan's prescription is both organizational and personal. Organizations should create forums and rhythms where leaders learn together and hold one another accountable. Individually, leaders must notice depletion, own recovery, and return to the floor refueled. That self-awareness is a kindness to the team: a recharged leader is capable of the courageous conversations and steady presence that growth requires. Beating the Calendar “You have to beat the calendar. You have to win against the calendar. Intentionality is the only way to do it.” Seasonality and turnover can't be excuses. Nathan warns against hoping people “pick up” experience during the busy months; that's how issues get swept under the rug until they become trip hazards. Instead, map the precise competencies leaders need (e.g., handling difficult conversations), then schedule training, role-plays, and practice reps before peak season. Treat these as must-run plays, not nice-to-haves. When intentionality leads, teams meet higher guest expectations without burning out. His approach centers on earlier, braver, better-prepared conversations. Define likely scenarios, script first lines, practice aloud, and debrief. Pair this with the “Oreo” culture so accountability sits inside an environment saturated with examples of “what right looks like.” The payoff: fewer surprises, faster course-corrections, and a leadership bench that returns each season stronger than it left. In closing, Nathan invites listeners to connect directly: Email him at nathan@empoweringkindness.com, visit empoweringkindness.com, and find him on LinkedIn.   This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:   Scheduling and correspondence by Kristen Karaliunas   To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)

In this episode of the Daughtered Podcast, Oscar welcomes Anil Gupta. They call him The Love Doctor — and for good reason. Anil is a world-renowned relationship expert, TEDx speaker, and author of the bestselling book Immediate Happiness. He’s shared stages with icons like Richard Branson and the Dalai Lama, coaching families, couples, and leaders in over 18 countries. Through his signature “Happiness Formula” — G×G×G (Give × Gratitude × Growth) — Anil helps people rediscover joy, rebuild connection, and live with purpose. In this conversation, Oscar and Anil discuss simple, powerful tools fathers can use today to deepen relationships with their daughters and strengthen the family bond. From the exact questions that spark meaningful dinner-table conversations, to building resilience through small challenges, to never giving your happiness away — this episode is packed with real-world wisdom for dads who want to lead with love. Listen in and learn how to add more years to your life — and more life to your years. Anil Gupta Anil's Books Anil on Instagram Daughteredpodcast.com   Oscar on Instagram   Few Will Hunt. 10% OFF use GIRLDAD   00:00 Introduction and Guest Welcome 01:29 Anil Gupta's Background and Family 03:59 Parenting Insights and Techniques 14:31 Overcoming Adversity and Personal Growth 23:05 The Happiness Formula 26:35 Building Muscle Memory for Gratitude 27:38 Teaching Kids Resilience and Independence 30:27 Creating Positive Connections with Your Kids 32:28 Handling Teenage Challenges with Empathy 38:58 Practical Tips for Mindful Parenting 42:42 Sharing Wisdom and Resources 46:39 Final Thoughts and Encouragement Guest Disclaimer: The views and opinions expressed on this podcast are solely those of the guests. They do not necessarily reflect the views or opinions of the host, any organizations, companies, or institutions mentioned, or corporate entities represented by the host. Our aim is to provide a platform for diverse perspectives and open dialogue. While we strive for accuracy and balance, it's important to recognize that opinions may vary. We encourage critical thinking and further exploration of the topics discussed.

Can pajama parties, waffles, and silly traditions actually make a team stronger? In this week's episode, Kristy and Anna dive into why having fun at work isn't just fluff... it's the foundation of a positive, productive company culture. From balloon-filled offices to ugly sweater contests, they share how Seapoint Digital keeps creativity high, morale strong, and employees genuinely happy.Let's connect! Send us a message and say hi.It's the end!No it's not! There's more. There's always more. Every Tuesday at 5AM EST we release new audio and video episodes. Come find us!But wait! Explore a wealth of tips, tricks, and insights on our various social channels:

Sometimes a teaching story has such a great lesson that it doesn’t even matter if it’s not true. While the famous story of the sardines and the catfish turns out to be apocryphal, it illustrates a useful truth: Being in an environment where we need to show hustle can be better for us than quiet, stagnant surroundings. Get in touch: podcast@gretchenrubin.com Visit Gretchen's website to learn more about Gretchen's best-selling books, products from The Happiness Project Collection, and the Happier app. Find the transcript for this episode on the episode details page in the Apple Podcasts app. See omnystudio.com/listener for privacy information.

How to focus your "genius energy" on what matters most.   Diana Hill, Ph.D. is a clinical psychologist, international trainer, podcast host, and a leading expert on Acceptance and Commitment Therapy (ACT)—a revolutionary approach to psychology that is changing our understanding of mental health. She is the author of four books including I Know I Should Exercise, But…, The Self-Compassion Daily Journal, ACT Daily Journal, and her latest, Wise Effort.   In this episode we talk about: The concept of "Wise Effort" ( aligning your energy and actions with your core values) The practice of diffusing your thoughts Three things that get in the way of "Wise Effort"  The role of radical acceptance How to spot "energy depletors"  A practice she calls  "Yes, yes, thank you, thank you"  And much more Join Dan's online community here Follow Dan on social: Instagram, TikTok Subscribe to our YouTube Channel Tickets are now on sale for a special live taping of the 10% Happier Podcast with guest Pete Holmes! Join us on November 18th in NYC for this benefit show, with all proceeds supporting the New York Insight Meditation Center. Grab your tickets here!   Tickets are now available for an intimate live event with Dan on November 23rd as part of the Troutbeck Luminary Series. Join the conversation, participate in a guided meditation, and ask your questions during the Q&A. Click here to buy your ticket!   To advertise on the show, contact sales@advertisecast.com or visit https://advertising.libsyn.com/10HappierwithDanHarris   Thanks to our sponsors:  AT&T: Staying connected matters. That's why AT&T has connectivity you can depend on, or they will proactively make it right. Visit att.com/guarantee for details. Function: Our first 1000 listeners get a $100 credit toward their membership. Visit www.functionhealth.com/Happier or use the gift code Happier100 at signup to own your health.  

A twist on our “Clear the Decks” strategy—this episode guides you through a series of quick, one-minute tasks to help you get organized for the holidays. Resources & links related to this episode: Sign up to be an organ donor! We mention the Five-Senses Journal, which includes spaces to do five-senses portraits. To make it easier to identify good gifts to give, take the Gift-Giving Quiz. Outer Order, Inner Calm Know Yourself Better Journals We mention the Happier app Get in touch: podcast@gretchenrubin.com Visit Gretchen's website to learn more about Gretchen's best-selling books, products from The Happiness Project Collection, and the Happier app. Find the transcript for this episode on the episode details page in the Apple Podcasts app. See omnystudio.com/listener for privacy information.

Liz and Sarah have SO MANY pitches coming up! They decided to hire Pitch Coach, Jordana Oberman, to help them up their game. And they’re so glad they did. In Take A Hike, Sarah shares why a recent L.A. Zoo outing with Violet reminded her to talk to strangers. Then Sarah gives Violet a Hit for getting Sarah to go to concerts, and Liz gives herself a Bomb for bailing on an event last minute. This week’s Hollywood Hack comes from Liz’s ongoing search for the perfect Zoom lighting — LitONES Model F630 desk lamps. Finally, Sarah recommends the new Louise Penny book, The Black Wolf. Sign up for Liz & Sarah’s free weekly Substack newsletter at https://happierinhollywoodpod.substack.com. It will come right to your inbox! Get in touch on Instagram: @Sfain & @LizCraft Get in touch on Threads: @Sfain & @LizCra Visit our website: https://happierinhollywood.com Join our Facebook group: https://www.facebook.com/HappierinHollywood/ Happier in Hollywood is part of ‘The Onward Project,’ a family of podcasts brought together by Gretchen Rubin—all about how to make your life better. Check out the other Onward Project podcasts—Happier with Gretchen Rubin, and Side Hustle School . If you liked this episode, please subscribe, leave a review, and tell your friends! Rula patients typically pay $15 per session when using insurance. Connect with quality therapists and mental health experts who specialize in you athttps://www.rula.com/hollywood #rulapod LINKS: Jordana Oberman: https://www.jordanaoberman.com/ Eloise the Orangutan: Https://youtu.be/0xdY3Fzu5vo?si=px4XIBg6kRkbOHPy All the Way to the River: Love, Loss and Liberation by Elizabeth Gilbert: https://amzn.to/3LlR5t8 LitONES Model 630 desk lamps: https://amzn.to/3X9j4if The Black Wolf by Louise Penny: https://amzn.to/4hMlPzESee omnystudio.com/listener for privacy information.

It isn't always easy to feel like you can have it all: career, family, hobbies and inner peace. Harvard professor Arthur C. Brooks studies happiness and says it is a direction, not a destination. Brooks believes happiness is especially important for leaders, as the higher you climb the more stressful the job can get - and the wider impact you can have on others. Live in conversation at Harvard Business School's Klarman Hall, he speaks with IdeaCast host and HBR editor at large Adi Ignatius about the importance of empathy and having a greater purpose in your life, not just in your career. Brooks is author of the book The Happiness Files: Insights on Work and Life.

In this special experiential episode, Cara invites you to take part in her Happier Workshop, a hands-on journey designed to help you feel about 15% happier, starting now. You'll begin with a light, flexible meditation to tune into your body, breath, and surroundings, then move through a series of guided reflection prompts that invite you to write, notice, and shift. Each step helps re-frame stress, soften self-criticism, and strengthen your connection to what truly feels good. The session closes with a soothing guided energy healing that supports emotional balance, physical ease, and a deeper sense of self-alignment.Cara shares practical tools for rewiring old mental loops (no perfection required), from journaling and bilateral tapping to re-framing negative thoughts as dashboard lights pointing you toward clarity. This workshop is a grounded reminder that happiness isn't a destination, it's a skill you can practice, play with, and expand one gentle percentage point at a time.Connect with Cara!Website -⁠⁠ ⁠https://www.caraviana.com/⁠Instagram - ⁠https://www.instagram.com/cara_viana/⁠Facebook Page - ⁠https://www.facebook.com/caraviana⁠YouTube - ⁠https://www.youtube.com/user/caraviana⁠

We talk about the value of having a party (a party that’s not family- or child-centric). We share an easy hack for assembling furniture. Plus listeners give their examples of how they feel the pressure to “use up”—the beautiful offerings of the world. Resources & links related to this episode: Here's a guide to help you generate thoughtful gift ideas Elizabeth is reading: The British Are Coming by Rick Atkinson (Amazon, Bookshop) Gretchen is reading: On the Beach by Nevil Shute (Amazon, Bookshop) Get in touch: podcast@gretchenrubin.com Visit Gretchen's website to learn more about Gretchen's best-selling books, products from The Happiness Project Collection, and the Happier app. Find the transcript for this episode on the episode details page in the Apple Podcasts app. See omnystudio.com/listener for privacy information.

Imagine you are told you have "good" cholesterol and think you are doing fine only to learn that you have a 50% obstruction in your left anterior descending artery which is what leads to the widowmaker heartache which most people don't survive. Heart disease is the number one killer of women and that includes all cancers combined so why was this primary care doctor told there were no red flags? And, what can we learn from her experience? You'll hear the lab test that made her ask for further testing, including a scan that revealed the blockage. Dr. Nanos shares the tests, including blood tests you should request. And we discuss your risk factors when you hit menopause. This is a life changing conversation you don't want to miss. Share it with everyone you know. RESOURCES MENTIONED JOIN MICHELE'S NEWSLETTER FOLLOW on YOUTUBEMichele's Book: Design A Life You Love: A Woman's Guide to Living a Happier and More Fulfilled Life   GUEST INFORMATION Website: https://www.kindhealthgroup.com/ The Future of Medicine Interview – https://thegoodlifecoach.com/007-2/ IG: https://www.instagram.com/drgeorginenanos/ If you enjoyed this interview, please take a moment to rate and review it on Apple Podcasts or other podcast player.   *The Good Life with Michele Lamoureux podcast and content provided by Michele Lamoureux is for educational and entertainment purposes only. It does NOT constitute medical, mental health, professional, personal, or any kind of advice or serve as a substitute for such advice. The use of information on this podcast or materials linked from this podcast or website is at the user's own risk. Always consult a qualified healthcare or trusted provider for any decisions regarding your health and wellbeing. This episode may contain affiliate links.

Despite its bad reputation, gossip is actually a ubiquitous and important feature of human communication. Get in touch: podcast@gretchenrubin.com Visit Gretchen's website to learn more about Gretchen's best-selling books, products from The Happiness Project Collection, and the Happier app. Find the transcript for this episode on the episode details page in the Apple Podcasts app. See omnystudio.com/listener for privacy information.

We talk about why immersive experiences are so energizing and interesting. We also explore how we can know ourselves better by considering what the algorithm reflects back to us about our interests, and we talk about the satisfaction of clearing clutter. Resources & links related to this episode: Masquerade Viola's Room Life in Five Senses Titanic Virtual Experience Since You Asked with Lori Gottlieb and Gretchen Rubin Get in touch: podcast@gretchenrubin.com Visit Gretchen's website to learn more about Gretchen's best-selling books, products from The Happiness Project Collection, and the Happier app. Find the transcript for this episode on the episode details page in the Apple Podcasts app. See omnystudio.com/listener for privacy information.

We discuss why making space to put things away can free up your time, energy, and space—also, buying duplicates of necessary items can make life easier. Plus listeners give their answers about the “one big thing” they had to tackle, and how finally confronting that challenge made their lives happier. Resources & links related to this episode: Get in touch: podcast@gretchenrubin.com Visit Gretchen's website to learn more about Gretchen's best-selling books, products from The Happiness Project Collection, and the Happier app. Find the transcript for this episode on the episode details page in the Apple Podcasts app. See omnystudio.com/listener for privacy information.

An antidote to boredom and stuckness. Sarah Ruhl is an award-winning American playwright, author, essayist, and professor. Her latest book is Lessons from My Teachers: From Preschool to the Present. In this episode we talk about: How to orient towards the world with an eagerness to learn How to approach our lives not only as students, but also as teachers Unpacking the moment when "the student becomes the master" What does it mean to have a meditation teacher? Being open to synchronicity or signs from the universe Is everything magic? What Sarah's learned from the venerable psychiatrist Dr. Mark Epstein What it means to "leave an emotion alone" Related Episodes: A Deeply Healthy Kind of Perfectionism | Jetsunma Tenzin Palmo How To Find Joy In an Anxious World |Sara Bareilles and Dacher Keltner Sara Bareilles: Anxiety, Anger, and Art Join Dan's online community here Follow Dan on social: Instagram, TikTok Subscribe to our YouTube Channel Tickets are now on sale for a special live taping of the 10% Happier Podcast with guest Pete Holmes! Join us on November 18th in NYC for this benefit show, with all proceeds supporting the New York Insight Meditation Center. Grab your tickets here! To advertise on the show, contact sales@advertisecast.com or visit https://advertising.libsyn.com/10HappierwithDanHarris Thanks to our sponsors: AT&T: Staying connected matters. That's why AT&T has connectivity you can depend on, or they will proactively make it right. Visit att.com/guarantee for details. BetterHelp: If you're ready to find the right therapist for you, BetterHelp can help you start that journey. Our listeners get 10% off their first month at betterhelp.com/Happier.

Sometimes, helping can hurt. When people are struggling, our impulse is to try to pull them back on their feet, when what they really need is for someone to sit beside them and ask, "What do you need? What can I do?" Get in touch: podcast@gretchenrubin.com Visit Gretchen's website to learn more about Gretchen's best-selling books, products from The Happiness Project Collection, and the Happier app. Find the transcript for this episode on the episode details page in the Apple Podcasts app. See omnystudio.com/listener for privacy information.