HeroTalk

Last episode for awhile, so long and thanks for all the fish! 

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Stage Two as defined in How the Mighty Fall by Jim(othy) Collins, a fantastic read that is the perfect addition to any library. Buy the book. Anyway, here's some links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Stage One as defined in How the Mighty Fall by Jim(othy) Collins, a fantastic read that is the perfect addition to any library. Buy the book. Anyway, here's some links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) we talk about the "it is what it is" mindset, it's pros, it's potential cons, and how it ties into Stoic Philosophy. Links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/Summer Stoicism Unwind: https://youtu.be/0Hmp4VHJwFo?si=_i6toUhP0oDls-tj

From all of us here at HeroTalk and Rooter Hero Plumbing & Air!!Links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk about college, vocational classes in high schools, and Generation Z, the Zoomers, entering the Trades in increasing numbers. Links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David do a speed run of why it's important for creatives, entrepreneurs, and literally anyone who wants to upgrade their creativity and productivity to literally go touch grass.Walking outside, preferably in nature, increases your creativity by 60%, more than sitting outside or walking inside on a treadmill. Sitting inside does NOTHING to increase it. So go for a walk. Now.Go. Links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from  Rooter Hero Plumbing & Air) Kat and David sit down to discuss the topic of a YouTube short David found while he was doomscrolling ( https://youtube.com/shorts/Oa1LVU2o9RA?si=qBbgZ9OatdH1oA-S ) and go on to discuss why a balance is necessary.Is constant praise beneficial?Is punishment ever beneficial?Let's find out.Links: Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the importance of finding a mentor, what to look for in a mentor, and how to approach a mentor. Plus, tips if you're incredibly introverted.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/

On the 95th episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David discuss ways to reduce customer churn, why customer retention is more beneficial to your bottom line than cost cutting, and remind everyone that email for internal business communication is antiquated and backwards. C'mon guys. Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) David and Kat go on the attack and talk about enshittification, or platform decay that drives away users and customers of companies.Are you enshittifying things at your company? How do you avoid this? How do you balance customer experience and profitability? That's what this HeroTalk is all about!According to Dictionary.com: Enshittification's definition is:"the gradual degradation of an online platform or service's functionality, as part of a cycle in which the platform or service first offers benefits to users to attract them, then pursues more and more profits at the expense of users:There's been a significant enshittification of the website in just this year alone."Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down and discuss how you can build your team's confidence in you. No matter what position or title you hold, building confidence within your team creates influence. Influence is good. Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about failure.What is failure, true failure? How do we recover from it? How can we use it as a tool? All this and more!Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

Welcome back to another episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air)In this episode Kat and David sit down to talk about confidence in yourself as well as how to build it in your team. It's a fun one, so don't miss out! Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Dispatchers. More specifically, Dispatcher Metrics that you need to track. The Dispatcher really is the key to revenue and profit growth. Get a good one and you'll soar. Get a bad one... and yup.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this exciting episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David do a follow up on HeroTalk 87 and do a deep dive into the call center metrics you NEED to track for your trades company. Whether you have a small or large call center, these are the things that matter.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about one of the most overlooked departments in a lot of companies when it comes to KPIs. It's a lot more than just answering calls in a modern day Trades call center.This is the speed run edition, and we'll go more in-depth with the next episode. Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss a prediction made by Garner that the EU (and most likely the US following suit) will make a law guaranteeing a customer's right to speak with a human if they don't want to speak with AI.Is it the government's place to dictate how companies run their customer service (within obvious reason)? We talk about it, and more (including about the glory that is Pink Lemonade)Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/Article Discussed: https://www.cxtoday.com/contact-centre/by-2028-the-eu-will-mandate-the-right-to-talk-to-a-human-in-customer-service-predicts-gartner/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss an article from CX Today called "86% of Consumers Say a Company Is Only as Good as Its Service"Is it true?Let's talk about it.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/The article mentioned: https://www.cxtoday.com/loyalty-management/86-of-consumers-say-a-company-is-only-as-good-as-its-service/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the difference between Customer Experience and the Customer's Experience.Rooter Hero: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to talk about how making improvements across the board to your Customer Experience can make a huge impact on your bottom line.From reducing refunds and recalls to advanced trainings to your Service Techs, they talk CX from soup to nuts in your Home Services Company.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the differences between a fixed mindset and a growth mindset, plus some other stuff.https://rooterhero.com/Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/David Linked in: https://www.linkedin.com/in/davidjpowers2/

In this episode of HeroTalk (the mostly weekly podcast from your friends at Rooter Hero Plumbing & Air) Kat and David ask the question: "Are you an anchor, or are you an oar?" https://rooterhero.com/Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/David Linked in: https://www.linkedin.com/in/davidjpowers2/

In this episode of HeroTalk (the mostly weekly podcast from your friends at Rooter Hero Plumbing & Air) Kat and David sit down to discuss LEADERSHIP and all (most) of what it entails.What kind of leader are you?https://rooterhero.com/Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/David Linked in: https://www.linkedin.com/in/davidjpowers2/

On this spectacular, glorious, special-beyond-special episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss how to master personal growth.What can you do to do better?What can you do to GROW?Well, listen to find out. Duh. https://rooterhero.com/Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/David Linked in: https://www.linkedin.com/in/davidjpowers2/

How you do anything is how you do everything, that's the message of this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air). Join Kat and David as they discuss the stark fact that wherever you go, there you are. https://rooterhero.com/Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/David Linked in: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about how to actually accomplish your New Year's Resolutions. When 80% of resolutions fail (most failing by the end of January) what can you do to make sure you win? By following the steps outlined in this episode, of course. https://rooterhero.com/Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/David Linked in: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk about the resolutions they set last year, if they were successful, and then talked about the nature of Resolutions and what they plan on doing in 2024. Happy New Year Everyone! https://rooterhero.com/Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/David Linked in: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), we welcome Magda, our HeroHelps Coordinator to talk about all the Community Outreach events we've done this year!https://rooterhero.com/Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/David Linked in: https://www.linkedin.com/in/davidjpowers2/https://www.linkedin.com/in/magda-elizondo-9a8945167/

In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David talk about the importance of customer feedback, different customer feedback surveys, and more importantly, how important it is to actually UTILIZE the customer feedback data you get. https://rooterhero.com/Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/David Linked in: https://www.linkedin.com/in/davidjpowers2/

 On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sat down to discuss the best ways of overcoming self-doubt:Managing Self-Doubt:Katherine and David stressed the importance of self-awareness in recognizing self-doubt.Strategies included challenging negative thoughts, using positive affirmations, celebrating achievements, setting realistic goals, seeking support, practicing mindfulness, and self-compassion.Personal Techniques:David shared his approach: morning journaling to combat negative thoughts and emphasizing the importance of celebrating achievements moderately while setting achievable goals.Imposter Syndrome Insights:Discussion on imposter syndrome: doubting achievements and fearing exposure as frauds.Overcoming it involves recognizing accomplishments, setting practical goals, challenging negative thoughts, and building a strong support network.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/ 

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David delve into the transformative impact of action in conquering fear and achieving success. We explore Dale Carnegie's timeless wisdom on how action breeds confidence and courage, ultimately overcoming fear. Additionally, we uncover Grant Cardone's philosophy of Massive Action, highlighting the relentless pursuit of success through unwavering determination and extraordinary levels of action. Discover actionable steps to tackle fear, build confidence, and embrace a mindset of constant progress.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

Happy Thanksgiving from all of us at HeroTalk and Rooter Hero Plumbing & Air!Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this special bonus episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), David sat down with Rooter Hero founder and friend to the show John Akhoian to ask "are you a prophet, and can you produce a profit?" Tune in as John breaks it down for you. Rooter Hero Plumbing & Air: https://rooterhero.com/John's LinkedIn: https://www.linkedin.com/in/john-akhoian/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to talk about designing your ideal lifestyle. So, give it a listen.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn:  https://www.linkedin.com/in/davidjpowers2/

In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David delve into the transformative principles inspired by "The 4-Hour Workweek" by Tim Ferriss and how they can revolutionize the plumbing and HVAC industry. Whether you're an hourly employee, a manager, or an executive, discover how to define your goals, eliminate time-wasting tasks, automate your work, and achieve liberation in your career. It's time to work smarter, not harder, and create a more fulfilling work-life balance for everyone in the plumbing and HVAC worldLinks!Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/#4hourworkweek #rooterhero #homeservices 

Hey! Welcome back to HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air)! On this episode, Kat and David sat down and recapped David's 31 Days of Halloween Challenge (where he watched a horror movie every single day of October, and he even rated a few of them), and then they talk about the 4 Pillars of a Trades Contact Center.These pillars are:Customer ExperienceBooked LeadsField SupportDepartment CultureTo reach out to HeroTalk, please email podcast@rooterhero.com OR reach out to Kat or David on LinkedIn, our preferred Social Media Stomping Grounds.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

In this episode of HeroTalk (the mostly weekly podcast from your friends at Rooter Hero Plumbing & Air) Kat and David sit down to discuss what's going on in the Trades Industry and stress the importance of Five Star Google Reviews.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss overcoming stress and burnout at work. They give tips and tactics people AND companies can use to help prevent it from becoming an issue. All this and more!Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/Simon Sinek Video Mentioned: https://youtu.be/qp0HIF3SfI4?si=zA6JfEiT69rDYM_A

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss Customer Service Week 2023, which focuses on Team Service. Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David explore the transformative philosophy of FIO – Figure It Out! Discover the profound importance of self-reliance in both your personal and professional life. Learn how embracing FIO empowers you, fosters continuous learning, and instills a sense of ownership. We also delve into the drawbacks of over-reliance and share tips on finding the perfect balance between self-discovery and seeking assistance. Don't miss this empowering journey to enhance your life!Send Questions or Topic Suggestions to: https://forms.gle/unJAvGCVUHHcvVF4ARooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David explore how to harness Parkinson's Law to boost productivity and achieve performance excellence, whether you're an individual, part of a team, or running an entire company. Learn practical strategies for setting realistic deadlines, prioritizing tasks, using time management techniques, and fostering a results-oriented culture. Discover how to make Parkinson's Law work for you to enhance efficiency without compromising quality.Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air- though it seems to be more weekly than mostly weekly lately, go us!) Kat and David sit down and talk about the different Personality Surveys you can use when hiring and recruiting new employees. We mention DiSC, the Kobe, the Culture Index, and then take the 12Personalities (https://www.16personalities.com/) survey and share their results. Share yours on LinkedIn as well! It's a fun little test... thing. 

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss the dreaded CHANNEL SWITCHING that some companies attempt when a customer tries to message them.You've seen it before.You'll send a message to a company, and get a response back along the lines of "CALL US!!"Brothers and Sisters in business, why even have chat or messaging as an option if you just want them to call?In this episode we talk about why you shouldn't do it, and it's not just because it's annoying. 

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk plumbing myths and Urban Legends and dispel some of the silliest ones. 

Join Kat and David on this special 60th episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air! 

On this episode of HeroTalk (the mostly weekly Podcast from Rooter Hero Plumbing & Air) Kat and David talk about how you can elevate your plumbing and HVAC business with the magic of storytelling and entertainment! Join us in this episode as we unveil how lessons from the world of entertainment can transform your marketing approach. Learn to craft compelling narratives that resonate with your audience, and discover the visual storytelling techniques that will captivate customers. Tune in to harness the power of storytelling and take your plumbing and HVAC marketing to the next level!

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the good that can come from customer complaints, and why brushing them aside or ignoring them will cripple your growth if not your company itself. 

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David talk about saying "no."Why you should, how you should, and when you should.

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air, Kat and David explore the incredible power of making small changes over time and how they can have a more significant impact than making huge changes all at once. Discover the magic of incremental progress and how it can lead to sustainable habits, overcoming procrastination, and a snowball effect of success. Embrace the joy of progress and learn how to reduce risk and resistance on your journey towards personal growth and transformation. Join us as we uncover the wonders of small changes and unlock the potential to create a life filled with joy, achievement, and fulfillment.Plus David reads his new book.