Podcasts about dispatchers

This week on the Oakley Podcast, host Jeremy Kellett chats with Jason Webb & Bradley Simpson, Operations Managers at Oakley Trucking. During the conversation, the group provides an insider's view of managing bulk freight across pneumatic and end dump divisions. They discuss the challenges of coordinating over 900 owner operators, emphasizing the critical importance of communication, customer service, and building strong relationships. With over 1,000 customers and opportunities for growth, the podcast highlights how Oakley's success stems from reliable drivers, strategic operations, and a commitment to solving problems quickly. The conversation also reveals the complex world of trucking, where technology, customer expectations, and operational efficiency intersect to create a thriving business. Don't miss this episode!Key topics in today's conversation include:Previewing Today's Episode (0:12)Role of Operations Managers and Dispatchers (4:04)Current State of Freight: End Dumps and Pneumatics (7:14)Challenges: Capacity and Missed Opportunities (10:00)Customer Base and Untapped Potential (12:54)Communication: The Key Challenge (15:06)Booking Loads: Then vs. Now (17:23)Building Customer Relationships (20:13)Oakley's Competitive Edge (22:12)Customer Feedback and Owner-Operator Excellence (25:09)Importance of Customer Service and Owner-Operator Standards (30:04)Behind-the-Scenes Operations and Trust (33:33)Looking to the Future (37:18)Final Thoughts and Takeaways (39:23)Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.

SummaryIn this episode of the Gird Up podcast, host Charlie Ungemach interviews Chris Gorr, who discusses his thesis on moral injury, particularly in the context of law enforcement and military personnel. They explore the differences between moral injury and PTSD, the spiritual implications of these experiences, and how Christian communities can better support those affected. Chris shares his personal journey from law enforcement to ministry, emphasizing the importance of proactive spiritual care and the role of pastors in addressing moral injury. The conversation also touches on biblical examples of moral injury and the significance of the gospel in healing.Chapters00:00 Introduction to Gird Up Podcast01:13 Understanding Moral Injury04:55 Personal Experiences with Moral Injury07:49 Transitioning from Law Enforcement to Ministry17:22 The Role of Pastors in Addressing Moral Injury20:34 Distinguishing PTSD from Moral Injury24:20 The Nature of Moral Injury27:27 The Impact on First Responders31:23 Toxic Experiences in Law Enforcement35:23 The Role of Dispatchers in Public Safety36:16 Moral Injury and Spiritual Care41:20 Building Rapport with First Responders46:07 The Importance of Proactive Spiritual Care50:44 Recognizing Warning Signs of Distress52:48 Biblical Examples of Moral Injury55:34 The Combat Patch of the Cross58:49 Reflections on Law Enforcement and Community RespectChris's Paper: http://essays.wls.edu:8080/handle/123456789/7673WELS Military/Police Resources:https://lutheranmilitary.org/https://wels.net/serving-you/christian-life/special-ministries/ministry-to-the-military/military-resources/Gird Up Links:https://youtube.com/@girdupministries4911?si=tbCa0SOiluVl8UFxhttps://www.instagram.com/girdup_be_a_man/https://www.girdupministries.com Hosted on Acast. See acast.com/privacy for more information.

Send us a textIn this unforgettable episode, we sit down with the legendary Gardner brothers—Wendall, Clint, Darrell, Kenneth, and Vic—whose combined service with the Tyler Police Department stands as a true testament to family, courage, and commitment. Each brother took a unique path into law enforcement, yet all shared the same unwavering sense of duty to protect and serve.We dive into their early influences, what drew them to the badge, and the powerful bond that shaped their careers. The episode takes an emotional turn as Ken, our current TMPA President, and Clint recount being shot in the line of duty. In a twist of fate that speaks to the deep connections within their family and the profession, we hear about the moment Vic, then serving as a Dispatcher, was the one working the radio when Ken was ambushed.This is more than a story about policing—it's about brotherhood, sacrifice, and the unbreakable thread that binds those who serve. Don't miss this moving tribute to a family that defines what it means to hold the line.Support the showemail us at- bluegrit@tmpa.org

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A local newspaper article led me to her. She had surprised herself by winning an award for "Dispatcher of the Year." After talking to the 9-1-1 call center operator, there was no doubt she was deserving of this award.  Listen as this Monticello Sage lights up the MIC with her tales from behind the drawn windows of the local 9-1-1 call center, the importance of food on the job, night shift adjustments, car napping, busy signals, changes to the influx of calls with weather and seasons, the trope of annoyed dispatchers, dating within the industry, multitasking computer screens, triaging emergencies, swatting and why not to hang up on 9-1-1. If I were to call in an emergency, I would want this human sparkler on the other end.I'd like to thank this episode's sponsor Illini Pella Windows & Doors of Champaign. At 1001 N Country Fair in Champaign you'll find the brand synonymous with quality in windows and doors. Pella is one of America's most trusted names for replacement windows, entry doors and sliding patio doors. Visit their showroom on Country Fair Drive or call (217) 356-6474. Pellaofchampaign.com has all the information you need for planning. Thank you so much for listening! However your podcast host of choice allows, please positively: rate, review, comment and give all the stars! Don't forget to follow, subscribe, share and ring that notification bell so you know when the next episode drops! Also, search and follow hyperlocalscu on all social media. If I forgot anything or you need me, visit my website at HyperLocalsCU.com. Byee.

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According to Richard Plumb, there are two things that equate to some serious over the road success in Driveaway: 1) Attention to Detail and 2) a “Grrreat” Dispatch team. Well, he's our guest today and comes with both! His remarkable attention to detail has produced some phenomenal driver stats, including a current 100% on-time percentage for the quarter. That said, he's quick to give credit to a dispatch team that he believes is the best in the biz. Tune in to hear him talk about these and more secrets to success in Driveaway. You're in for a treat as we're joined by one of Norton's finest on this episode of the Six-Figure Trucker.Show Notes:From his hotel in Chillicothe, Richard Plumb talks up the Cadillac of Trucking (1:45)Richard's journey to Driveaway and the friends and freedom he's found! (4:13)Qualifying for the Manual (8:23)Stuffing the on-time Stats! (10:30)Richard's Dispatchers are “Grrreat!” (11:49)Details are the Secret to Success (15:16)Keep Trucking, Richard! The Six-Figure Trucker is a weekly podcast about driveaway trucking brought to you by Norton Transport. For more information or to subscribe, please visit Six-FigureTrucker.com.

In this episode i will be sharing and narrating 4 Unsettling 911 Dispatch Stories With Rain & Haunting Ambience. Intro : (00:00)Story 1: (00:20) Story 2: (11:41)Story 3: (23:50) Story 4: (36:35) My Official Website :https://www.boozeandboos.netBUY MERCHSUBMIT YOUR SCARY STORYFOLLOW MEJOIN MY DISCORD SERVER : https://discord.gg/8V5gAkYr- Need Discord Assistance? -Elle can help! -Server Setup-Roles and Permissions-Channel layouts and aesthetics-Graphics, Ads, Icons and moreContact: https://elleheat.carrd.co/

AP's Lisa Dwyer reports on the 911 call made by a sole survivor of a rock climbing fall.

AP's Lisa Dwyer reports on the 911 call made by the sole survivor of a group of rock climbers that fell hundreds of feet.

A 911 dispatcher calls in to walk Gethard through the ins and outs of emergency dispatch. From how calls get prioritized, to the systems that keep everything moving, there's a lot more happening behind the scenes than people realize. It's a fascinating look at a job most of us only think about in a crisis. Sign up for Beautiful/Anonymous+ to get ad-free episodes and access to exclusive audio, including 5 Random Questions with this week's caller.  Leave us a voicemail at (973) 306-4676 Follow Beautiful/Anonymous on our new TikTok: @beautiful.anonymous Head to wellnesstogether.org/allhandsondeck to learn more about the people and places meeting mental health needs in creative, community-rooted ways, building connection, care, and lasting change Head to punchup.live/chrisgethard for tickets to That Show hosted by Gethard at UCB Theatre. Headspace FREE for 60 days. Go to Headspace.com/BEAUTIFUL Start your initial free online visit today at forhers.com/BEAUTIFUL for your personalized hair loss treatment options. Elevate your closet with Quince. Go to Quince.com/beautiful for free shipping on your order and three hundred and sixty-five -day returns.   

In today's episode of Hashtag Trending, host Jim Love covers several significant developments in the tech world. 37 Signals is transitioning from AWS to on-premises infrastructure, saving $2 million annually. Medical Alert Canada is enhancing 911 dispatch systems with real-time access to subscriber health records. A Penn State study reveals that perceived gender traits of service robots influence customer decisions. Airlines are under scrutiny for sharing passenger data with ICE, raising privacy concerns. Lastly, Microsoft introduces a new Teams feature to prevent screen captures during meetings, set to launch in July 2025. 00:00 Introduction and Headlines 00:33 37 Signals' Cost-Cutting Move from AWS to On-Prem 03:03 Medical Alert Canada: Real-Time Health Data for 911 Dispatchers 04:54 Penn State Study: Robot Gender Traits and Customer Decisions 07:27 Airlines Sharing Data with ICE: Privacy Concerns 09:54 Microsoft Teams: Preventing Screen Captures in Meetings 11:21 Conclusion and Contact Information

Brittani Bartlett, formerly of KFGO News and now a 911 Dispatcher, joins Amy & JJ to talk all things 9-1-1. Can you text 911? How about 988? And - did you hear the news about their First Responder title in North Dakota? See omnystudio.com/listener for privacy information.

SPONSORS: - Sign up for a $1 per month trial period at https://shopify.com/nottoday, all lowercase This week, Rob and Jamie are joined by Candace, a real-life hero and 911 dispatcher, who loves her job and believes she was made for this profession! Rob and Jamie ask all kinds of questions and Candace teaches them all about the job, what the movies get wrong about it, and what surprising lesson she's learned from her career in the emergency services field. Check it out! Have a question for Rob and Jamie? Reach out at nottodaypalpodcast@gmail.com Not Today, Pal Ep. 92 https://www.instagram.com/jamielynnsigler https://www.instagram.com/nottodaypalshow https://store.ymhstudios.com Chapters 00:00:00 - Intro 00:01:22 - 911 Dispatcher Facts 00:06:21 - Job Training & Personality Traits 00:08:38 - Most Frequent Call 00:11:05 - Surprise 00:16:54 - Training 00:21:27 - Nervous Callers 00:23:57 - Helping Hand 00:27:29 - Disconnect 00:33:33 - Help You 00:35:14 - Wrap Up Learn more about your ad choices. Visit megaphone.fm/adchoices

On this special livestreamed conversation, Steve Hayes and Sarah Isgur discussed our recent acquisition of SCOTUSblog and chatted with the newest Dispatcher, Amy Howe, about our plans to build out an extended universe of legal coverage and all things Supreme Court. Learn more about your ad choices. Visit megaphone.fm/adchoices

Let's pretend that you're taking on a team of Dispatchers as a supervisor or manager. You are tasked in creating a scorecard for individual dispatcher performance, and since attendance has been a bit of an issue, an attendance policy that is firm but fair. This episode of CX Riot Radio walks you through creating both. Here's the LinkTree: https://linktr.ee/caffcx

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Christian Schwochow is one of the most distinguished and well-known directors from Germany. In addition to several movies, he has shot the series “The Tower”, “Bad Banks” and several episodes of the British hit series “The Crown.” Schwochow is currently in Victoria to film an Australian thriller series about which we only know the title at this point: “The Dispatcher.” - Christian Schwochow ist einer der profiliertesten und bekanntesten Regisseure aus Deutschland. Neben etlichen Kinofilmen hat er unter anderem die Serien "Der Turm", "Bad Banks" und einige Folgen der britischen Hit-Serie "The Crown" gedreht. Schwochow ist zur Zeit in Victoria, um hier eine australische Thriller-Serie zu drehen, über die man bisher nur den Titel weiß: "The Dispatcher".

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Benton Harbor Area Schools is officially beginning the search for a new superintendent. Kristina Burks is Berrien County's 911 Dispatcher of the Year following a presentation at the Berrien County Board of Commissioners meeting Thursday. 2024 was a busy year for the Berrien County Clerk's office.See omnystudio.com/listener for privacy information.

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Benton Harbor Area Schools is officially beginning the search for a new superintendent. Kristina Burks is Berrien County's 911 Dispatcher of the Year following a presentation at the Berrien County Board of Commissioners meeting Thursday. 2024 was a busy year for the Berrien County Clerk's office.See omnystudio.com/listener for privacy information.

Benton Harbor Area Schools is officially beginning the search for a new superintendent. Kristina Burks is Berrien County's 911 Dispatcher of the Year following a presentation at the Berrien County Board of Commissioners meeting Thursday. 2024 was a busy year for the Berrien County Clerk's office.See omnystudio.com/listener for privacy information.

Send us a textVictor, Evelyn, and Mark hang out this week to talk about musicals, being touched by gas station attendants, sexual harassment, going into space, and 911 dispatchers.

"It's an abusive relationship sometimes," Chad told Renée. He wasn't talking about his love life - he was talking about his job. Chad, who brings equal parts strength and sensitivity to the conversation (not to mention a seriously soothing voice), works as a 911 Dispatcher, and, as he explains, he often wants out but just can't leave. This relationship with his job is a big part of the reason Chad has come to the show; he is hoping Renée can help him let go of the stress he carries not only because his job is inherently stressful, but also because he puts so much pressure on himself. Having a job that demands hypervigilance makes it extra tricky to manage stress, but Renée is up for the challenge. She and Chad sort out the intersections of his childhood trauma and his current stress situation and develop a solid plan for salvaging his nervous system. As it turns out, this is a little more complicated than work stress, and Chad uncovers new layers and makes new connections right up until the very end of the conversation. But before they get into it, Renée has a story to tell. So much so that the intro is long enough to be its own episode. And we thought about making it an entirely separate episode. Instead, we are giving you one big juicy one. Muah!Support the show

Man calls 911 to hear the dispatcher ordering breakfast. People blame D.E.I. for the deadly helicopter crash. Suspect arrested after admitting to burning down Governor Josh Shapiro's mansion. A Christian podcaster makes claims that the airport body scanner turns people gay. Competitor podcaster outs a man who is running for city council who was scammed by a prisoner. See omnystudio.com/listener for privacy information.

Man calls 911 to hear the dispatcher ordering breakfast. People blame D.E.I. for the deadly helicopter crash. Suspect arrested after admitting to burning down Governor Josh Shapiro's mansion. A Christian podcaster makes claims that the airport body scanner turns people gay. Competitor podcaster outs a man who is running for city council who was scammed by a prisoner.

TWS News 1: 911 Dispatcher’s Breakfast Order – 00:26 Your Kid Living Out Their Faith – 4:05 TWS News 2: LeBron James Doll – 14:01 Gus Improv – 17:06 What’s New on Way: MercyMe – 22:45 TWS News 3: The Happiness a Pet Can Bring – 26:16 Small Group Chat: Spiritual Bucket List – 30:26 Rock Report: Cameo Cut – 38:42 Your Unhinged Money Saving Tip – 42:00 You can join our Wally Show Poddies Facebook group at www.facebook.com/groups/WallyShowPoddies

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In this episode, Jennifer interviews Sofia Kohfield, the executive director of ICOM 911, discussing the intricacies of dispatching, the challenges faced by dispatchers, and the importance of wellness in this high-stress environment. They explore the recruitment and training processes, the unique challenges of operating on Whidbey Island, and the technological limitations that impact emergency response. The conversation highlights the critical role dispatchers play as first responders and the need for community support to enhance their capabilities.takeawaysDispatchers handle a variety of calls, making each day unique.The recruitment process includes a critical test and extensive training.Wellness programs are essential for dispatchers due to the stress of the job.Dispatchers often do not receive closure on calls, adding to their stress.Training includes emergency medical dispatch protocols for life-saving instructions.ICOM 911 faces unique challenges due to the island's geography and staffing.Technological upgrades are necessary for improved communication and response.Community support is vital for funding and resources for ICOM 911.The dispatch center has implemented wellness initiatives like treadmills and quiet rooms. 

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Join host Critley King-Smith in a conversation with Department of Criminal Justice Training Deputy Commissioner Brian Bowling and Telecommunications Section Supervisor Lee Ann Boyle to discuss the introduction of the Telecommunications Overview Training Standards, updates to the Public Safety Dispatch Academy curriculum and honoring the heroes behind the headset as we move toward National Public Safety Telecommunicators Week.Click here for more information about the Public Safety Dispatch Academy : https://www.docjt.ky.gov/telecommunicationsAbout Our GuestsBrian Bowling, Department of Criminal Justice Training Deputy Commissioner and KLEMF Board ChairBrian Bowling brings over thirty years of dedicated law enforcement service to his role as deputy commissioner. Before his appointment, he served as Chief of the Flemingsburg Police Department, following a distinguished 23-year career with the Kentucky State Police, from which he retired as a Captain. Bowling holds a bachelor's degree in police administration from Eastern Kentucky University and a master's degree in administration of justice from the University of the Cumberlands.Lee Ann Boyle, Telecommunications Section SupervisorBefore joining DOCJT, Lee Ann Boyle began her career as a dispatcher for the City of Berea, KY, and joined the Berea Police Department as an officer in 1999. There she served 19 years and was named the 2003 Police Officer of the Year. At DOCJT, Boyle has been an instructor, class coordinator, and currently, supervisor of the Telecommunications Section. In 2019, she was honored with the Kentucky Women's Law Enforcement Network's Lifetime Achievement Award. She holds a bachelor's degree in police administration and has presented Senate Citation at the state's capital child exploitation cases.…..The Bluegrass Beat is recorded and produced by the Kentucky Department of Criminal Justice Training's Public Information Office, a proud member of Team Kentucky.Like what you hear? We appreciate everyone who takes the time to subscribe and rate this podcast.7Have a suggestion? Email host Critley King-Smith at critley.kingsmith@ky.gov to share feedback.Music by Digital Juice and StackTraxx.

This is the All Local noon update for March 27, 2025.

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In this conversation, Catherine Bares, Service Coach & Trainer at BDR Co, shares her extensive journey in the HVAC industry, transitioning from a dispatcher to a profit coach. She emphasizes the importance of team dynamics, effective compensation structures, and the role of AI in enhancing business operations. Catherine provides insights into profitability strategies and the necessity of soft skills training for technicians, while also discussing current trends in the industry.TakeawaysProfit coaching goes beyond just revenue; it involves team dynamics.Celebrating team achievements is crucial for motivation.Understanding inefficiencies requires a holistic approach.Compensation structures should balance hourly pay with performance incentives.AI is becoming increasingly relevant in the HVAC industry.Technicians need training on both technical and soft skills.Engaging technicians with contests can boost morale and performance.Tracking performance metrics is essential for profitability.The human element in customer service remains irreplaceable.Chapters03:11 Understanding Profit Coaching05:49 The Importance of Team Dynamics in Profitability09:13 Compensation Structures: Hourly vs. Commission12:05 Trends in the HVAC Industry15:12 The Role of AI in BusinessConnect With Catherine:Website: https://www.bdrco.com/LinkedIn: https://www.linkedin.com/in/catherine-bares-8775b11a1/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Episode 510 - Janet Wiszowaty - Former RCMP dispatcher heals her PTSD through writingAuthor, International Speaker, First Responder Advocate. Certified Success Principes Trainer, Mentor & Now What Coach supporting you moving forward.About the authorJanet's adventurous spirit is seen in everything she does, from a 30-year career with the Royal Canadian Mounted Police as an emergency dispatcher to creating programs to help First Responders and those who have suffered a trauma to move forward. She created Worldly Connektions to bring people and resources together and is the creator and former host of an internet radio show Worldly Connektions to share knowledge to those who are unable to travel to learn from her guests. Janet's motto is "Life is a team sport and when we all work together miracles happen."https://janetwiszowaty.com/Support the show___https://livingthenextchapter.com/podcast produced by: https://truemediasolutions.ca/Coffee Refills are always appreciated, refill Dave's cup here, and thanks!https://buymeacoffee.com/truemediaca

How does a small, family-run electrical business scale from $750K to $4M in revenue? Jayme Luersen, dispatcher-turned-operations manager at Home Team Electric, shares her incredible journey of transforming a business through training, technology, and leadership. In this episode, we cover:·        From Data Entry to Leadership: How Jayme went from doing paperwork to managing a high-performance team.·        Scaling a Family Business: How Home Team Electric grew from five employees to 19—and what you can learn from their success.·        The Power of In-Person Training: Why in-person training beats online learning and accelerates employee growth.·        Mastering Dispatch and Call Taking: The systems that helped Home Team Electric increase booking rates and minimize missed opportunities.·        How to Train Call Takers for Immediate Success: The exact onboarding process that ensures new hires thrive.·        Dealing with Cranky Technicians: The key to managing strong personalities and keeping technicians motivated.·        Women in Contracting: How Jayme is proving that women can thrive in the home services industry.·        ServiceTitan Secrets That Improve Efficiency: The simple debrief process that slashed callbacks.·        Building a Legacy in the Trades: Why Jayme is determined to take over the family business and what it means for the next generation.·        Why CertainPath Was the Game-Changer: The systems and strategies that helped Home Team Electric scale. Whether you're a contractor, a dispatcher, or a business owner looking for ways to scale, this episode is packed with insights to help you grow. Show NotesThe Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way. With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.  FOLLOW CERTAINPATH:Facebook: https://www.facebook.com/CertainPathLinkedin: https://www.linkedin.com/company/certainpathInstagram: https://www.instagram.com/certainpath/

 The three mustaches discuss the disturbing case of the Bever family in Broken Arrow, OK. At around 11:30 p.m. on July 22, 2015, police were alerted to 709 Magnolia Court by a 911 phone call made by 12-year-old Daniel Bever, who stated his brother was attacking the family.  Screaming, commotion, and a male voice were heard in the background before the line went dead. Dispatchers tracked the address by searching the number. After a failed attempt to contact the father, David Bever, they dispatched officers to the scene.Try Our New 8% Seltzers at HardAFseltzer.comGet 20% StrikeForceEnergy.com with Promo Code: DrinkinBrosSupport this podcast at — https://redcircle.com/crime-corner-with-jessie-wiseman/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Gaby Villegas runs the popular Instagram page @911itsgaby, sharing stories and memes from her experiences as a Police Dispatcher. In this episode, she and Dennis discuss life as a Dispatcher, the culture between Officers and Dispatchers, and how to maximize your effectiveness.-----00:00:00:00 - 00:01:09:29Teaser00:01:09:29 - 00:03:16:16Intro00:03:16:16 - 00:05:32:23Gaby's background00:05:32:23 - 00:07:39:05How did Gaby become a Police Dispatcher?00:07:39:05 - 00:14:08:19Life as a Police Dispatcher00:14:08:19 - 00:24:08:06The value Police Officers bring to the Dispatch role00:24:08:06 - 00:39:40:21Exceeding your responsibilities & Gaby's advice00:39:40:21 - 00:40:04:29Midroll00:40:04:29 - 00:52:44:15Fulfillment00:52:44:15 - 00:55:44:16Top three most famous people in the world00:55:44:16 - 00:59:44:05Validation00:59:44:05 - 01:10:40:22Reward, sacrifice, & preference01:10:40:22 - 01:12:06:07Judgment01:12:06:07 - 01:14:38:29Outro

71 - How to Create a Culture of Wellness with Chief Neil Gang This is from the First Responder Wellness Podcast LIVE event we hosted on February 21.

Keeping cars out of cities? The parking meter is turning 90 this year. We learn more about that and more from The Dispatcher publisher Michael Sena. Plus ..self driving cars, AI, the Black Hawk tragedy and more. Join Princeton's Alain Kornhauser and co-host Fred Fishkin for episode 387 of Smart Driving Cars.

Five officers with the Hanceville Police Department and one of their wives have been indicted on multiple charges after the death of a dispatcher. See omnystudio.com/listener for privacy information.

A horror story by Gerald Burke. Support the podcast with a one time donation at buymeacoffee.com/justchillsIf you like this episode, please remember to follow on Spotify, Apple Podcasts, or your favourite podcast app. 

69 - I was the Angry Dispatcher - Adam Timm Episode Summary In this episode of the First Responder Wellness Podcast, host Conrad Weaver speaks with Adam Timm about the mental health challenges faced by 911 dispatchers and first responders. Adam, who spent 20 years in 911 dispatch, shares his personal journey of transformation through mindfulness and stress reduction techniques. He reflects on the impact of daily stressors in the dispatch environment and highlights the importance of self-awareness in maintaining mental well-being. Throughout the conversation, Adam and Conrad discuss the need for mental health training in public safety, the concept of The Healthy Dispatcher, and the power of people-driven leadership in shifting workplace culture. They emphasize the significance of daily self-care practices, mindfulness, and strong leadership in fostering a healthier work environment. Additionally, they explore the value of asking for help, the role of collective support among dispatchers, and how cultural change within organizations requires persistence. Key Takeaways The mental toll of dispatch work – The demands of being a 911 dispatcher can significantly impact mental health. Mindfulness and stress management – Techniques like mindfulness and stress reduction can lead to personal transformation. The impact of non-emergency calls – Many dispatch calls are not life-threatening, which can affect a dispatcher's mindset and attitude. The power of self-awareness – Recognizing personal stress triggers and reactions is crucial for both personal and professional growth. The role of early experiences – Childhood experiences can shape how individuals handle stress and relationships later in life. The importance of sharing stories – Speaking openly about mental health challenges helps others feel understood and supported. Mental health training for dispatchers – New dispatchers should receive mental health training to build resilience and coping skills. Authenticity in teaching – Being genuine and relatable is essential for effective communication and training. A rewarding transition – Moving from dispatcher to trainer can be both fulfilling and impactful in shaping industry wellness. Consistency is key – Daily mindfulness and gratitude practices are necessary for long-term well-being. Exercise and self-improvement – Physical activity and personal development contribute to overall mental wellness. The influence of workplace culture – A healthy environment fosters better organizational well-being and employee satisfaction. Leadership matters – Positive, people-focused leadership plays a crucial role in employee happiness and retention. The power of connection – Strong workplace relationships enhance overall well-being and resilience. Cultural change takes time – Shifting an organization's culture requires patience, persistence, and collective effort. Everyone can make an impact – Every individual has the power to create positive change in their workplace. Asking for help is a strength – Seeking support is not a sign of weakness but a vital step toward well-being. Dispatchers are first responders too – Their role is critical, and they deserve the same mental health support as other emergency responders.   Connect with Adam: https://thehealthydispatcher.com/  

How do you balance a love for flying with a desire for more family time? In this episode, Harry Yi, a Medivac helicopter pilot in the National Guard, shares his journey to becoming an airline dispatcher. Learn how dispatchers play a vital role in flight operations, offering pilots critical support and planning. From dispatch training and certification to union benefits, pay, and career paths, Harry explains what it takes to succeed. Plus, he reflects on balancing a dual career as a Guard pilot with a civilian career, offering practical tips for managing proficiency, currency, and career progression. WHAT YOU'LL LEARN FROM THIS EPISODE • Harry Yi's career shift from National Guard Medivac pilot to airline dispatcher and why he made the change. • How dispatchers support pilots with planning, recommendations, and critical flight information. • Insights into the training process for dispatchers, including coursework and the checkride-style final exam. • The role of unions, pay structures, and career paths in airline dispatching, from regional airlines to major carriers. • The hiring process for dispatchers, including HR, technical, and situational interviews, as well as knowledge exams.  • What it's like balancing a flying career in the National Guard or Reserves with a civilian career. • Tips for maintaining proficiency, currency, and work-life balance while navigating dual aviation careers.  #Aviation #AviationCareers #pilotcareer #pilottips #pilotcareertips #aviationcrew #AviationJobs #AviationLeadership #flying #PilotSuccess #pilotpodcast #PilotPreparation #Pilotrecruitment #AviationEducation #AviationOpportunities #AviationPodcast #flyingtips #AirlineInterviewPrep #PilotDevelopment #PilotFinance #PilotExperience #pilotcaptain

Text a Message to the ShowToday we're talking again to Deborah Green; she was a California dispatcher for almost 30 years and in Part 1 of this interview she told about how she dispatched her deputies to a middle of the night call at a marijuana grow in the forests of California where they were ambushed by drug cartel gunmen. Make sure you go listen to Part 1 to hear how it all went down.  In this second part of the interview we will look at the aftermath of the shooting and what the fallout was for everyone involved including the dispatchers. Resources:The Power of Our Story:  https://www.thepowerofourstory.comMusic is by Chris HaugenHey Chaplain Podcast Episode 104.5Tags:Dispatchers, Aftermath, CISM, Communications, Funerals, Healthy, Leadership, Line of Duty Death, Radio, Therapy, Trauma, CaliforniaSupport the showThanks for Listening! And, as always, pray for peace in our city.Subscribe/Follow here: Apple Podcasts: https://podcasts.apple.com/us/podcast/hey-chaplain/id1570155168 Spotify: https://open.spotify.com/show/2CGK9A3BmbFEUEnx3fYZOY Email us at: heychaplain44@gmail.comYou can help keep the show ad-free by buying me a virtual coffee!https://www.buymeacoffee.com/heychaplain

Phillip discovers that Uncle Si used to be a 911 dispatcher, that is until he made a blunder that let the bad guy off the hook during a high-speed chase! John-David brings along Andrew, who has listened to more minutes of “Duck Call Room” than even the production crew has, and traveled from across the pond in Ireland to visit West Monroe. A young fan named Titus puts his “Duck Dynasty” trivia knowledge to the test, and the boys are treated to Irish snacks that include a debatable recipe. Duck Call Room episode #407 is sponsored by: https://nutrafol.com — Right now, get $10 off any order when you use promo code DUCKGIFT. https://shipskis.com — Get 20% off your first shipment when you use the code DUCK. - Learn more about your ad choices. Visit megaphone.fm/adchoices