Podcasts about customer service week

Welcome back to the 3rd Quarter Behind-the-Scenes Town Hall series from Stories from the River. In today's episode, Charlie welcomes back Wes Dudley, Vice President of Customer Experience and Anita Harris, Director of Customer Experience, to discuss the recent 3rd quarter town hall (that was held on Friday, September 27th) and some exciting updates from the Customer Experience department. Wes shared impressive statistics and KPIs related to the department's performance, such as handling around 5,000 contacts per week with an average answer time of 15 seconds and maintaining a 98% quality score. They also discussed their new customer effort score, where 98% of the customer effort has been managed efficiently. They discussed the preparation for the annual celebration of Customer Service Week (CSW) which happened earlier this month at Broad River Retail. The theme of this year's Customer Service Week is "Above & Beyond," which is fitting considering the achievements and accomplishments of this All-Star team.  The goal of CSW is to show appreciation for the hard work and dedication of the Memory Makers in the Customer Experience department. Activities and appreciation events along with prizes, games, and contests are planned daily for a full week at the Fort Mill and Fort Oaks locations. Wes and Anita also touched on the positive impact of the town halls on engagement and morale among Memory Makers, with impressive retention and turnover rates highlighted as indicators of a strong, motivated workforce dedicated to customer service excellence. Be sure to check back on Thursday for the final episode in our Behind-the-Scenes series on companywide Town Halls. This episode on YouTube: https://youtu.be/7M_6fu4Dq4Y  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Welcome back to the 3rd Quarter Behind-the-Scenes Town Hall series from Stories from the River. In today's episode, Charlie welcomes back Wes Dudley, Vice President of Customer Experience and Anita Harris, Director of Customer Experience, to discuss the recent 3rd quarter town hall (that was held on Friday, September 27th) and some exciting updates from the Customer Experience department. Wes shared impressive statistics and KPIs related to the department's performance, such as handling around 5,000 contacts per week with an average answer time of 15 seconds and maintaining a 98% quality score. They also discussed their new customer effort score, where 98% of the customer effort has been managed efficiently. They discussed the preparation for the annual celebration of Customer Service Week (CSW) which happened earlier this month at Broad River Retail. The theme of this year's Customer Service Week is "Above & Beyond," which is fitting considering the achievements and accomplishments of this All-Star team.  The goal of CSW is to show appreciation for the hard work and dedication of the Memory Makers in the Customer Experience department. Activities and appreciation events along with prizes, games, and contests are planned daily for a full week at the Fort Mill and Fort Oaks locations. Wes and Anita also touched on the positive impact of the town halls on engagement and morale among Memory Makers, with impressive retention and turnover rates highlighted as indicators of a strong, motivated workforce dedicated to customer service excellence. Be sure to check back on Thursday for the final episode in our Behind-the-Scenes series on companywide Town Halls. This episode on YouTube: https://youtu.be/7M_6fu4Dq4Y  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

All 5 Videos from this years CSW... now in AUDIO FORM. Yessah. LinkTree: https://linktr.ee/caffcx OTTER: https://a.co/d/21ngqwO My Ko-fi Page (Sadly Neglected): https://ko-fi.com/caffeinatedcx This might be the longest episode yet, technically. But it's NOT because this is just 5 videos strung together because I ran out of time (overslept) and couldn't record new content. I'm sorry. I still love you. --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

CX Day is coming up on October 1st and Customer Service Week is October 7th - 11th. These days are so important to ensuring that you can improve your service and grow your sales.  - CX Day is all about the strategy and the ROI on your customer experience investments and programs. - Customer Service Week is more tactical and empahsizes those on the front line who are the face of the oganization. - Creating a CX strategy and customer service program that creates easy experiences for customers and eliminates hassles - Using these events as a springboard into the future to prioritize customer experience as a growth engine for the whole year. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.     Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter:  https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok:   https://www.tiktok.com/@igniteyourservice Facebook:  https://www.facebook.com/tonyjohnsoncx/     Music: http://www.bensound.com

Is your company struggling to keep customers loyal and employees motivated? In this special episode of Doing CX Right, Stacy Sherman shares how celebrating CX Day and Customer Service Week can turn these challenges into strengths. Discover why these global events are more than just calendar dates—they're powerful opportunities to unite your team around exceptional customer service. Stacy offers practical, cost-effective tactics to transform these celebrations into lasting strategies that keep your employees engaged and your customers coming back. Listen now to start making real changes that drive results. Learn more at

Happy Customer Service Week, everybody! Here is how we rung in the Week at Rooter Hero Plumbing & Air! Here is the HeroCX Framework. Enjoy! --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss Customer Service Week 2023, which focuses on Team Service. Rooter Hero Plumbing & Air: https://rooterhero.com/Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

Welcome to 4th Quarter and Welcome to Customer Service Week 2023!! Here we lay out the HEROCX Framework. --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

In this episode, we talk about upcoming Customer Service Week and CX Day. Link to my latest virtual hospitality program:  http://6canons.com/   - Customer Service Week is the first full week of October by presidential procolmation. - CX Day is on October 3rd - Good CX delivers better outcomes for customes, clients, and employees - This is your week to own Customer Experience and springboard into delivering amazing hospitality for your guests well into the future.   It's time for the great service comeback!  Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.   Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter:  https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok:   https://vm.tiktok.com/owrTbL/ Facebook:  https://www.facebook.com/tonyjohnsoncx/   Music: http://www.bensound.com

Here's a Speech I wrote to kick off Customer Service Week 2023. What are you doing to celebrate? --- Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

Connect With Employees Through Rewarding Experiences That Elevate Their Engagement  This week's guest on the Digitally Irresistible podcast is Jaymee Marquez. Jaymee is a director of operations at iQor Iloilo in the Philippines. She has extensive experience delivering and overseeing customer care delivery in the BPO industry. In her current role, Jaymee oversees a team of three operations managers with dozens of agents on their teams. She understands the importance of engaging iQor's frontline employees through fun and rewarding activities that inspire them to Be More with iQor and to create smiles for the customers with whom they interact.   On this episode, we discuss her creative approach when developing employee engagement activities with the teams she oversees and the positive impact these activities have on the CX programs they support.  Leading Is All About the People   After studying electronics and communications engineering in undergrad, Jaymee began her BPO career as a technical support agent. She was soon promoted to team lead where she discovered her passion to lead. Progressing through several leadership positions, Jaymee knew that building connections with people was essential to her role.    She joined iQor as an operations manager in 2017 and was most recently promoted to director of operations for a telco client. Throughout her years in the BPO industry, Jaymee has enjoyed investing in and engaging employees to promote higher levels of workplace satisfaction, whether through fun events, meaningful coaching, or an open-door policy whereby all employees are welcome to discuss concerns. She has found that higher levels of employee satisfaction result in higher levels of productivity.  The Importance of Employee Engagement  Developing high levels of employee engagement helps people feel more connected to their team, their company culture, and their customers. This improves motivation and leads employees to be more passionate about their work, translating to a more positive customer experience.    In customer service, we say that we go the extra mile to make customers happy—at iQor we provide the extra smile. To create excellent experiences, Jaymee regularly develops employee engagement programs and activities to connect with her team. She shares a few of them with us.  Customer Service Week Activities  In October 2022, Jaymee celebrated Customer Service Week with different daily activities. For the Monday kickoff, all directors of operations wore aprons and went to the production floor to serve donuts to employees. It was fun and rewarding for Jaymee to serve her team which does so much to support customers every day.   Even though it's as simple as donuts, directors serving their employees is powerful, meaningful, and makes for many smiles. The week's activities continued each day: Tuesday was pajama day, on Wednesday team leads dressed up as wizards, on Thursday they dressed up as K-pop stars, and the festivities kept going.  Monthly Massages  Before the pandemic, Jaymee and her team hired massage therapists to treat employees to five-minute massages of their choice (back, head, or hands/arms). A nice massage at work was a great treat for everyone to add some Zen to their day.  Charity Events  Jaymee also hosts charity events with employees to help give back to their local community. Jaymee especially enjoys celebrating her birthday and the holiday season by helping her community.  One year on her birthday, Jaymee and her team of employee volunteers visited an orphanage for girls and brought food, played games, and gave out gift bags with dolls and candy. She also got to share her birthday cake with two little girls celebrating their birthdays that month.  For the winter holidays each year, Jaymee and her team invite local children (ages three to 10) to a special holiday party with games.   She and her team also host a food program. They invest their own time and money to support members of the local community facing food insecurity. At one of the events, an employee dressed as Spiderman and brought smiles to the children. Jaymee emphasizes the joy she and her employees feel from seeing the children smile.  Online Contests  When the beginning of the pandemic restricted in-person events, Jaymee was determined to keep up the high levels of employee engagement and camaraderie through fun online events. With such tremendous success, online events are still a hit today.  She set up a Facebook page to host online activities and events that would have previously been in person. One of the contests was a competition for the best work-at-home workspaces. Entries with the most “heart” reactions won. Jaymee herself was one of the winners, possibly because of her comfortable gaming chair at the center of her setup! Winners received a gift certificate.  In another friendly competition, Jaymee led the charge for directors to compete for the best TikTok dance video called Cheers and Yells. Directors danced individually without knowing the song and Jaymee edited them together. The video played on TV screens throughout the contact center and the directors became instant workplace celebrities. They won the competition!  For Mother's Day, Jaymee gives out flowers and invites employees to post photos with their moms. Those with the most “heart” votes receive a gift certificate for a date with their mom that includes a special meal. This honors not only employees who are mothers but also all employees' moms.  Holiday Celebrations  On birthdays, every month Jaymee and her team pick a date to celebrate employees with a birthday that month. They enjoy cake and balloons!  For the most recent Halloween celebration, she invited employees to bring their children for a special trick-or-treat party. The children got to walk the contact center production floor and receive candy. Jaymee also brought in clowns and magicians for a magic show.  A Fun Work Environment Boosts Performance  Jaymee has found that fun and engaging activities increase employee happiness levels at work and make it a place they want to return to every day. When they love their job and their colleagues, they have a better overall experience which translates to better performance and a more positive experience for the customer. When frontline employees are happy, customers are happy and that makes for more smiles.  What Jaymee Does for Fun  When she's not working, Jaymee loves to travel, both domestically in the Philippines and to other countries in Asia. She has visited 46 out of 81 must-see cities in the Philippines and she tracks her visits on an online map of the Philippines to be able to look back on where she's been.  She's visited nine countries in Asia, with Taiwan, Thailand, and Cambodia topping her list of favorites. Her travels have inspired her to create digital content celebrating her explorations, Michael King, and restaurants that would delight any foodie.  Watch the video. Read the blog post.   

Charlie welcomes Anita Harris, Broad River's Associate Director of Customer Experience. Anita talks about joining the River in 2009 and surviving the recession together. Charlie and Anita go down memory lane, exploring the last decade and recap events of the past, how they happened from Anita's perspective.  Customer Service Week celebrations have been part of River's culture since 2013. Anita and Charlie discuss the meaning behind this week, its historical significance, and how the celebration is done at the River.  Anita talks about how working from home has been a significant game-changer, allowing the people to be flexibile as possible while continuing to thrive professionally.  Listen to Anita talk about her accomplishments at the River, her role in founding the Anti-Racism Council, and how she would describe herself in three words.  Watch Anita react to the notes from her fellow Memory Makers, and how these heartwarming moments reflect the culture at the River.  This episode on YouTube: https://youtu.be/9YmFQVYj1BM  Holiday Mannequin Challenge from six years ago (Christmas 2016): https://www.youtube.com/watch?v=zN6G081rtKM   Inky Johnson speaks to Broad River: August 30, 2018 - https://www.youtube.com/watch?v=BNAGlW6uObg   At our Leadership Summit, launch of our Purpose Statement, and start of our 95-Day Challenge AMPLIFY & IGNITE ABC Television Show Abbott Elementary - https://abc.com/shows/abbott-elementary   We hope you enjoy this episode, and please remember to subscribe to our podcast for a fresh, new story each week. Visit  https://www.storiesfromtheriver.com for more episodes.    

Charlie welcomes Anita Harris, Broad River's Associate Director of Customer Experience. Anita talks about joining the River in 2009 and surviving the recession together. Charlie and Anita go down memory lane, exploring the last decade and recap events of the past, how they happened from Anita's perspective.  Customer Service Week celebrations have been part of River's culture since 2013. Anita and Charlie discuss the meaning behind this week, its historical significance, and how the celebration is done at the River.  Anita talks about how working from home has been a significant game-changer, allowing the people to be flexibile as possible while continuing to thrive professionally.  Listen to Anita talk about her accomplishments at the River, her role in founding the Anti-Racism Council, and how she would describe herself in three words.  Watch Anita react to the notes from her fellow Memory Makers, and how these heartwarming moments reflect the culture at the River.  This episode on YouTube: https://youtu.be/9YmFQVYj1BM  Holiday Mannequin Challenge from six years ago (Christmas 2016): https://www.youtube.com/watch?v=zN6G081rtKM   Inky Johnson speaks to Broad River: August 30, 2018 - https://www.youtube.com/watch?v=BNAGlW6uObg   At our Leadership Summit, launch of our Purpose Statement, and start of our 95-Day Challenge AMPLIFY & IGNITE ABC Television Show Abbott Elementary - https://abc.com/shows/abbott-elementary   We hope you enjoy this episode, and please remember to subscribe to our podcast for a fresh, new story each week. Visit  https://www.storiesfromtheriver.com for more episodes.    

In this livestream episode, Esker Business Development Manager Mark Anderson and Major Accounts Advocate Nick Volkmann will be exploring the window of opportunity that digital transformation presents for customer service teams looking to align their people, processes and technology in order to achieve the highest quality customer experience possible.

Happy 20th Episode to us!!In this episode, Kat and David sit down to discuss Customer Service Week which takes place every October. What we did, what we should do, what you should do. https://rooterhero.com/

Showing up when it matters. More on our efforts to help our V Teamers and customers affected by Hurricane Ian. Plus, a Customer Service Week shoutout.

Paychex names 30 Service STARs each year, and these individuals truly set the standard for service at Paychex. We sat down with three of our 2022 STARs to understand what drives them to deliver exceptional service, why they look at things from the customers' perspective, and what they enjoy most about their work. Here's our Customer Service Week conversation with HR Account Management Supervisor Dawn Mountney, PEO Client Training Representative Dennisse Apolito, and Dedicated Service Center Service Partner Macy Gunter.

This week the guys talk about getting sick, the Hades development documentary, Hocus Pocus 2, Customer Service Week, and much more! http://linktree.com/thegmgpod All of our links can be found on the LinkTree link including our audio podcast (Apple, Spotify, etc.), YouTube, Twitch streaming channels, Discord, Patreon, GMG Merchandise, Twitter, Facebook, Instagram, and E-Mail.

Growing your business doesn't mean focusing just on size. It's important to look at all aspects of your organization in terms of how you manage your brand, your customers, and your team members. As we celebrate Customer Service Week this week, check out today's podcast focusing on the importance of creating a spirit of customer service throughout your entire company. --- Send in a voice message: https://podcasters.spotify.com/pod/show/cheryl-mccants/message Support this podcast: https://podcasters.spotify.com/pod/show/cheryl-mccants/support

This week marks the 31st year of celebrating Customer Service Week, an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Many companies are participating in the spirit of the week's salute to customer service workers with a look towards improving the service experience from both the customer and the employee perspective. Pegasystems, a leading customer engagement platform vendor, is hosting a free webinar on the trends driving the future of customer service, with the results of a survey on the same topic coming later in the week. Fortuné Alexander, Senior Director, Product Marketing for Customer Service and Sales Automation at Pega, recently shared a few of the upcoming findings from the report in a recent LinkedIn Live conversation, and talks about why the future of service isn't about replacing humans, but humans leveraging AI and automation for better service experiences, and to be more human with each other when the need arises.

Host and IAR, Jeff Perry, JD, is joined by AMR's marketing team to talk about customer service week with examples of good customer service and how it's rewarded. They shift to explain an upcoming marketing campaign that entails asking AMR advisors to give their best financial tip, discussing the inception and execution of the series. Wealth Advisor, Jeff Tomaneng, CFP®, joins and teases his best piece of financial advice - what he would tell his younger self. They bring up the college planning process from past week's show and stress the importance of college fit. Jeff and Jeff shift gears to talk about logistics of financial planning and explain the ways they work with their clients. They emphasize what clients can do to elevate the level of service a fiduciary financial planner can give. They discuss values revolving around money and state the importance of budgeting during an inflationary economic period.

Today's interview is with James Dodkins, CX Evangelist at Pegasystems. James joins me today to talk about some new research that Pega has just conducted, some of the results, the big trends and shifts that are driving the future of customer service and a webinar (registration link) that they are holding next week (Oct 4th) as part of Customer Service Week. This interview follows on from my recent interview – CX professionals extol the importance of empathy towards external customers but often overlook its importance with internal ones – Interview with Jack Springman – and is number 441 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Every October, the CX community celebrates the professionals and companies that make great customer experiences happen - a celebration known as CX Day. It's an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks.  Listen to Stacy Sherman and Greg Melia, CEO of CXPA, discuss how you can celebrate at your company with no or minimal budget. Also, you'll learn how Diversity, Equity & Inclusion (DEI) and customer experience (CX) are linked. And the importance of having a purpose-driven brand to attract better talent and customers. Take notes as there're a lot of actionable tips. More info: DoingCXRight.com/podcasts

I sat down with Fernando Lucio, Safety Director and Fleet Commander of Rooter Hero Plumbing back during Customer Service Week. (Full disclosure: I work for Rooter Hero Plumbing) We talk about the importance of safety, especially with driving company vans (aka: giant moving billboards) and how that affects the brand and the customer experience. Enjoy! https://linktr.ee/caffcx --- Send in a voice message: https://anchor.fm/caffeinatedcx/message Support this podcast: https://anchor.fm/caffeinatedcx/support

We aren't drones. Every Insurance Claims Adjuster has a heart, and at the heart of our work are real people struggling through real situations. This week, we'll look at the importance of putting quality customer service above anything else. Matt will share some personal experiences from the field with victims of Hurricane Harvey, spending time with the elderly and lonely people, and how good customer service can actually add some extra money to your pocket each year. We'll also cover how to handle difficult conversations with contractors, and what to do when one stabs you in the back! It's Customer Service Week here on AdjusterTV, so buckle up to hear the ins and outs of treating people right!Did you know you can WATCH every AdjusterTV Radio episode ad-free at AdjusterTVPlus.com?

The capital A in Chick-fil-A's name has a purpose – it means "grade A top quality.” Along with serving quality food, Chick-fil-A has gained a reputation for their outstanding customer service. What better company to hear from during PECO's annual Customer Service Week? Recorded live from Atlanta, listen as Michael Calloway (Director of Launch Support) shares some nuggets of wisdom with our host, Ashley Casey. Learn about Michael's dynamic background with Chick-fil-A, his mentality on what defines good customer service, and how pro-active gestures can make all the difference when it comes to showing people that you care.

Happy Day 5 of Customer Service Week!!! caffcx.blogspot.com --- Send in a voice message: https://anchor.fm/caffeinatedcx/message Support this podcast: https://anchor.fm/caffeinatedcx/support

Why do we only spend only one week a year appreciating the hard working people in Customer Service? Why do we call Contact Centers cost centers? Why don't we celebrate CX all year long? Let's do that. caffcx.blogspot.com (I'm cheap) --- Send in a voice message: https://anchor.fm/caffeinatedcx/message Support this podcast: https://anchor.fm/caffeinatedcx/support

On the 4th Day of Customer Service Week, my true love gave to me..... help! --- Send in a voice message: https://anchor.fm/caffeinatedcx/message Support this podcast: https://anchor.fm/caffeinatedcx/support

Welcome to Customer Service Week! Here's episode 1, Nerdy CX Stats! caffcx.blogspot.com --- Send in a voice message: https://anchor.fm/caffeinatedcx/message Support this podcast: https://anchor.fm/caffeinatedcx/support

In this episode, I will share tips for maximizing the impact of Customer Service Week.  CX week is the first week of October and CX day is October 5. - Keep it simple - Create company wide awareness - Make it memorable through storytelling   It's time for the great service comeback!   Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Tony Johnson Customer Service Expert | Author | Trainer | Speaker   Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter:  https://twitter.com/ServiceRecipe Instagram: https://www.instagram.com/recipeforservice/ Tik Tok:  https://vm.tiktok.com/owrTbL/ Facebook:  https://www.facebook.com/tonyjohnsoncx/   Music: http://www.bensound.com

Das klassische Modell des Call Centers hat definitiv ausgedient. Neue Technologien, geänderte Kundenerwartungen und ein ungeahnter Run auf persönliche Kundengespräche über alle Kanäle hinweg machen eine Transformation erforderlich. Neue Technologien und künstliche Intelligenz schaffen Raum für neue Ansätze. Die Organisation bei dieser Transformation mitzunehmen, ist eine große Herausforderung. All diese Aspekte werden ausführlich in dieser CX-Talks Live Diskussionsrunde beleuchtet, die anlässlich der 6. Customer Service Week des i-CEM aufgezeichnet wurde. Die prominenten Teilnehmer dieser Diskussion: Bianca Sünkel ist ehemalige Unternehmensberaterin mit dem Beratungsschwerpunkt kundenorientiertes Qualitätsmanagement. Sie ist heute Chief Sales Officer bei cx/omni, einem führenden Anbieter von SaaS-basierten CXM-Lösungen. Amelie Höllersberger ist Customer Experience Manager bei der LV 1871, einem deutschen Versicherungsunternehmen, das zu den Top-10-Anbietern für innovative Berufsunfähigkeitsversicherungen sowie für Investment- und Vorsorgelösungen zählt. Andreas Klug ist Vorstand der ITyX Solutions AG und Vorsitzender des Arbeitskreises „Artificial Intelligence“ im Digitalverband Bitkom. Daneben ist er auch erfolgreicher Podcaster mit dem Podcast „KI Board“. Matias Musmacher ist Managing Partner bei O'Donovan Consulting, einem auf Customer Experience Management und Customer Service Excellence spezialisiertes Beratungsunternehmen. Moderiert wird diese Diskussion von Peter Pirner vom i-CEM.

Claire Boscq-Scott is a Customer & Employee Experience Expert. Claire talks about how increasing employee engagement and customer loyalty will help generate revenues. Claire is a global speaker and shares in the podcast 4 top tips to help your business increase its customer and employee engagement.The podcast also coincides with the start of Customer Service week 2019. You can check out ideas that you could use hereTo find out more about the services Claire offers click hereOr connect with Claire on Linked In