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Get ready to unlock the game-changing potential of customer service with best-selling author and expert John DiJulius. Listen here → https://thedijuliusgroup.com/csr132 On this episode of The Customer Service Revolution, we're delving into the heart of why customer service is a powerful competitive advantage for businesses, learning the best practices of world-class organizations, and understanding the profound influence of “Ubuntu” in the business landscape. John will also share his thoughts on the crucial role of a strong service recovery process in boosting customer loyalty and the transformative power of purpose in business. John's 2023 Customer Service Revolution Conference talk will ignite your understanding of customer service's broader societal impact. With a growing epidemic of loneliness and isolation affecting every generation, discover how this impacts how we work and connect with people. We'll also examine the severe effects of the pandemic, particularly on college students. Gain insights into how to train your employees for exceptional customer service, the value of a service aptitude test, and the latest trends in the American Customer Satisfaction Index. We reveal how curiosity is the foundation of stellar customer service. John illuminates the principles of hospitality that eliminate personal interpretations, how top-of-mind awareness and regular staff training can curtail employee roulette, and how silent cues and visual triggers can deliver a fantastic customer experience. Listen as we explore methods to ensure employees understand their responsibilities when dealing with customers and how to handle customer complaints effectively. Don't miss this opportunity to learn from one of the best in the business! Here are just a few takeaways: The competitive advantage of excellent customer service, exploring best practices, and the influence of “Ubuntu” in the business world The societal impact of customer service, the epidemic of loneliness and isolation, and its effects on work and connection with people An examination of the American Customer Satisfaction Index, the role of a service aptitude test, and the importance of employee training for exceptional customer service Curiosity as the foundation of stellar customer service, including the principles of hospitality, employee training, and the role of visual triggers in customer experience How to use customer experience action statements to clarify employees' responsibilities when dealing with customers and strategies for handling customer complaints effectively The transformative power of purpose in business, and the story of Metronics and their method of showing employees the impact of their work The importance of a strong service recovery process in boosting customer loyalty and the concept of the service recovery paradox Resources mentioned: www.thedijuliusgroup.com Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. *** Episode Credits: If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
Aaron and Ryan take over for an hour and are joined by Scott Wheeler to give insight into the upcoming World Juniors. The guys talk about some new lines displayed at practice this morning and how important Chris Tanev is for the blue line.
Today on the program: NHL hall of famer Aaron Ward talks World Cup and Habs Soccer commentator Noel Butler shares his thoughts on Argentina's win NFL.com's Eric Edholm recaps a wild week 15 slate on the gridiron Michael Farber on, you guessed it, the World Cup Hockey analyst Pierre McGuire ahead of tonight's Habs game vs. Coyotes
This is Piera Gelardi for Female Startup Club Hello and welcome back to the show! It's Doone here, your host and hype girl. Today I'm having a chat with the wonderful Piera Gelardi, who you might recognise as the co-founder of Refinery29. But today we're talking all the things about her new venture, Wild Things World. And it is a total cracker! Piera is one of those people that radiates joy and good vibes, we talked about her lessons learned throughout her 15 years building Refinery29, her bootstrapped pathway following her passion with Wild Things World and why we should all find our inner creative in the world. And stick around to the end of the 6 quick questions because she shares some really wild stories at the end! If you love this episode please let me know by posting a screenshot to Instagram stories tagging us or drop into my DMs to chat @dooneroisin. Let's get into this episode, this is Piera for Female Startup Club LINKS WE MENTION: Piera's Instagram Refinery29's Instagram 29Rooms' Instagram Wild Things World's Instagram Visit Upscribe.io/femalestartupclub to learn more and receive your first month FREE SIGN UP FOR 1800-HYPEGIRL HOTLINE HERE: femalestartupclub.norby.live Female Startup Club's Instagram Doone's Instagram Doone's TikTok To redeem 1 month free of Norby's Basic Plan use code "FSC" here: https://join.nor.by/ In partnership with Klaviyo, the best email marketing tool for eCommerce businesses Female Startup Club's YouTubeFemale Startup Club's Private Facebook Group Say hello to Doone: hello@femalestartupclub.com Female Startup Club + Clearco: Clear.co/partner/female-star
Former U.S. International and MLS Icon Landon Donovan joins In Soccer We Trust! Landon joins Jimmy Conrad, Charlie Davies and Heath Pearce to talk United States' chances of making it out of the group, which player is key for the Stars & Stripes and his Starting XI for the opening World Cup match vs Wales! (02:10) -- Overall outlook for USMNT in Qatar (05:35) -- Gregg's roster decisions knowing some players have 0% chance to play (09:06) -- Wanting to see Christian Pulisic at his best (12:00) -- Let Brenden Aaronson play care free (14:38) -- Why Weston McKennie is the key for the U.S. (15:34) -- Wales not that easy of an opponent (17:44) -- Landon's starting XI for Wales (19:48) -- Jersey swap time! In Soccer We Trust is available on Apple Podcasts, Spotify, Stitcher, Google Podcasts, Castbox and wherever else you listen to podcasts. Follow the In Soccer We Trust team on Twitter: @ISWTPod, @JimmyConrad, @heathpearce, @CharlieDavies9, @PartidoPooper Watch In Soccer We Trust on YouTube: https://www.youtube.com/channel/UCh4tni-ICN9z0eMIPcf2r2g Subscribe to the In Soccer We Trust podcast: https://link.chtbl.com/InSoccerWeTrust For more soccer coverage from CBS Sports, visit https://www.cbssports.com/soccer/ To hear more from the CBS Sports Podcast Network, visit https://www.cbssports.com/podcasts/ To purchase In Soccer We Trust merchandise: https://store.cbssports.com/collections/in-soccer-we-trust?utm_source=podcast-apple-com&utm_medium=web&utm_campaign=buy-our-merch&utm_content=in-soccer-we-trust To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices
Here are the topics for today: - World Series - Series of the World - Mattress Mack is a gangster - Evan Gattis got drunk and tweeted - Andrew Clay joins me to gloat about how great the Phillies are and much more! This is episode #570 of Barry On Deck, my sports and entertainment show that I stream every weekday on Twitch here ▶ https://bit.ly/BODTwitch My stream schedule is Mon-Thu 2-5pm (CST) SUBSCRIBE ON TWITCH: https://bit.ly/BODTwitch SUBSCRIBE ON YOUTUBE: https://www.youtube.com/barryonsports?sub_confirmation=1 MERCH: https://barryondeck.com/shop ----------------------------------------------------------------------------------- INSTAGRAM ▶▶ https://instagram.com/barryondeck TIKTOK ▶▶ https://tiktok.com/@barryondeck FACEBOOK ▶▶ https://facebook.com/barryondeck TWITTER ▶▶ https://twitter.com/barryondeck PATREON ▶▶ https://patreon.com/barryondeck ----------------------------------------------------------------------------------- Thanks for watching #BarryOnDeck #sports #sportstalk #nfl #nba #mlb #mma #ufc
You won't believe some of the crazy things world leaders have done during the height of the pandemic. Gaydos and Lloyd, sitting in for Chad, discuss. See omnystudio.com/listener for privacy information.
Scott Cooney caught up with Peter O'Rourke from ESPN in the UK to chat all things world game on Sports Overnight on RSN 927 this morning.
Scott Cooney caught up with Peter O'Rourke from ESPN in the UK to chat all things world game on Sports Overnight on RSN 927 this morning.
Scott Cooney caught up with Peter O'Rourke from ESPN in the UK to chat all things world game with a particular focus on the EPL on Sports Overnight on RSN 927 this morning.
Markus erzählt uns von seinem Besuch auf der Delivery-Of-Things-World, einer waschechten DevOps-Konferenz. Zwar gab's dort wieder nicht die abschließende Definition zu DevOps, aber es wurde sich viel darüber ausgetauscht und diskutiert, was technologisch und kulturell dafür notwendig ist. Besonders spannend fang Gregor das "Shift-Left"-Prinzip - das geistert als Buzzword durch die Projekte, aber was dahintersteht soll lieber nochmal der Profi erklären.
Scott Cooney caught up with Peter O'Rourke from ESPN to chat all things World Cup Russia 2018 on Sports Overnight on RSN 927 this morning.
Discussing trips to San Diego and the Industry of Things World event (Internet of Things, Mindsphere from Siemens, OPC UA) and Siemens Manufacturing in America (university students, simulation, PLM, digitalization, cyber-physical systems, blockchain).
Among a lot of things that the world can learn from India other than the rich culture is how we Indians use the scarcely available resources wisely. No, we don't have an abundance of resources and the supply is never high enough for the demand. But we all co-exist. In this episode, I talk about the some common practices followed in our desi households which, if the world adapts, could prove so much more sustainable for our planet. From bathing with just a bucket full of water instead of showers to making use of waste fabrics available at home instead of paper towels, Indians live a life with minimal waste and thats something the world must learn from us. Check out more episodes from Culture Chaos where I share stories of my experiences trying to navigate life away from India. You can write to me at culture_chaos@yahoo.com or leave your feedback/review on iTunes. Thank you for listening!
Scott Cooney caught up with A League commentator Benny Jones to chat all things world game in Australia.
Scott Cooney caught up with Peter O'Rourke from ESPN in the UK on all things world game.
Innovation in Government
WannaCry: Was NSA Ransomware Intentionally Set Free? Are rogue hackers responsible for this weekends malware attack or did a nation state conduct a cyber false flag? Today on TRUNEWS, Rick Wiles discusses the WannaCry ransomeware infection and the confirmation from Microsoft that the code originated from the NSA. Rick also shares the latest in the move for a New Digital World Order, as Toyota joins the race to launch the first flying car, and the team travels to Santa Clara to attend the Internet-of-Things World 2017. CONNECT WITH US ONLINE: WWW.TRUNEWS.COM SUPPORT TRUNEWS: http://tru.news/2ps3OL2 TRUNEWS on Facebook: https://www.facebook.com/trunews/ TRUNEWS on Twitter: https://twitter.com/trunews TRUNEWS on Google Plus: https://plus.google.com/+TRUNEWSofficial TRUNEWS on Spreaker: http://www.spreaker.com/user/trunews TRUNEWS on SoundCloud: https://soundcloud.com/trunews TRUNEWS on BlogTalkRadio: http://www.blogtalkradio.com/trunews
On this special edition of TRUNEWS, Rick Wiles broadcasts live from the Internet of Things World Conference 2017 in the heart of Silicon Valley. Rick, Zach Drew, and Edward Szall discuss the concept of an "Outcome-based Economy" and what the revolution of ubiquitously connected AI devices holds for the future of the human race.
On this special edition of TRUNEWS, Rick Wiles broadcasts live from the Internet of Things World Conference 2017 in the heart of Silicon Valley. Rick, Zach Drew, and Edward Szall discuss the concept of an "Outcome-based Economy" and what the revolution of ubiquitously connected AI devices holds for the future of the human race.
Are rogue hackers responsible for this weekends malware attack or did a nation state conduct a cyber false flag? Today on TRUNEWS, Rick Wiles discusses the WannaCry ransomeware infection and the confirmation from Microsoft that the code originated from the NSA. Rick also shares the latest in the move for a New Digital World Order, as Toyota joins the race to launch the first flying car, and the team travels to Santa Clara to attend the Internet-of-Things World 2017.
Are rogue hackers responsible for this weekends malware attack or did a nation state conduct a cyber false flag? Today on TRUNEWS, Rick Wiles discusses the WannaCry ransomeware infection and the confirmation from Microsoft that the code originated from the NSA. Rick also shares the latest in the move for a New Digital World Order, as Toyota joins the race to launch the first flying car, and the team travels to Santa Clara to attend the Internet-of-Things World 2017.
Scott Cooney spoke with Pete O'Rourke from ESPN in the UK on all things world game
USA TODAY Sports veteran hockey columnist Kevin Allen runs this episode with a little help from a couple special guests. Kevin dives into the World Cup of Hockey, giving his insight and information as the tournament gets underway. He also talks to defenseman John Carlson and general manager Dean Lombardi about Team USA's progress as it prepares for action. Subscribe to and rate us on iTunes. Follow us on Twitter @ByKevinAllen.
The SaaS Podcast - SaaS, Startups, Growth Hacking & Entrepreneurship
Marcelino Alvarez is the co-founder and CEO of Uncorked Studios, a rapidly growing design and engineering firm that builds connected products for both the digital & physical world - ranging from an app/website to a wearable device or smart home technology. Links, Resources & People Mentioned Uncorked Studios Wieden + Kennedy PIE (Portland Incubator Experiment) Gorlochs David Ewald John Furukawa BCC Parties Nick Parish Contagious Enjoyed this episode? Subscribe to the podcast Leave a rating and review Follow Omer on Twitter Need help with your SaaS? Join SaaS Club Plus: our membership and community for new and early-stage SaaS founders. Join and get training & support. Join SaaS Club Launch: a 12-week group coaching program to help you get your SaaS from zero to your first $10K revenue. Apply for SaaS Club Accelerate: If you'd like to work directly with Omer 1:1, then request a free strategy session.
The SaaS Podcast - SaaS, Startups, Growth Hacking & Entrepreneurship
Marcelino Alvarez is the co-founder and CEO of Uncorked Studios, a rapidly growing design and engineering firm that builds connected products for both the digital & physical world - ranging from an app/website to a wearable device or smart home technology.Links, Resources & People MentionedUncorked StudiosWieden + KennedyPIE (Portland Incubator Experiment)GorlochsDavid EwaldJohn FurukawaBCC PartiesNick ParishContagiousEnjoyed this episode?Subscribe to the podcastLeave a rating and reviewFollow Omer on TwitterNeed help with your SaaS?Join SaaS Club Plus: our membership and community for new and early-stage SaaS founders. Join and get training & support.Join SaaS Club Launch: a 12-week group coaching program to help you get your SaaS from zero to your first $10K revenue.Apply for SaaS Club Accelerate: If you'd like to work directly with Omer 1:1, then request a free strategy session.
Host John McMillan talks about EDA industry updates including cool gadgets, 2016 technology and EDA events, EDA industry news, and 01005 chips. Don’t miss the first PCB Tech Talk giveaway! Details included in this episode. Be sure to include #pcbtechtalk in all your podcast-related tweets! Events and articles mentioned: Computer Electronics Show 2016 DesignCon 2016 January 19-21 SMTA “Pan Pacific” Microelectronics Symposium 2016 January 25-28 IPC APEX EXPO 2016 March 13-17 Internet of Things World 2016 May 10-12 PCB West 2016 September 13-15; abstract submissions due February 5Bottom of Formth SMTA International 2016 September 25-29 PCB Carolina 2016 November 2 References: Printed Circuit Design & Fab 10 best-read articles in 2015 EDA CONSORTIUM Report Addressing Your Comments and Questions on the Aging PCB Design Workforce Bureau of Labor and Statistics Have questions or topics of interest? Interested in being a guest on the show? Contact us at pcb_techtalk@mentor.com. Subscribe today so you don’t miss any future episodes!
Get more leadership lessons from Scott Ross from the website
Get more leadership lessons from Scott Ross from the website
Get more leadership lessons from Scott Ross from the website
Genesis 32Support the show (http://www.intownchurch.com/give)