Podcasts about klaviyo

In this episode, Laura Cantor shares key takeaways from her experience at Vendors in Partnership, including emerging trends in retail, the growing importance of meaningful partnerships, and how brands can cut through the noise in a tech-saturated landscape.  She dives into why people—and the partnerships they build—are still the foundation of innovation and growth, even as AI continues to transform the industry.  Laura also highlights tactical approaches that are driving real results today, including insights on high-impact ecommerce solutions like AfterSell, a platform helping brands maximize revenue through post-purchase optimization.  In This Conversation We Discuss: [00:00] Intro [02:38] Learning the value of brand building [06:20] Sponsor: Migrate [08:19] Prioritizing learning over job titles [12:46] Sponsor: Intelligems [14:46] Overcoming organizational status quo [17:08] Streamlining operations for future tech [21:06] Sponsor: Electric eye [22:14] Optimizing brands for agentic AI search [23:43] Monetizing traffic through retail networks [25:34] Callouts [25:44] Leveraging partnerships for mutual wins [28:00] Emphasizing human strategy alongside AI  Resources: Subscribe to Honest Ecommerce on Youtube Women's apparel specialty retailer nyandcompany.com/ Follow Laura Cantor linkedin.com/in/lauracantor/ Migrate and grow more klaviyo.com/honest Book a demo today at intelligems.io/ Schedule an intro call with one of our experts electriceye.io/connect If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Should you outsource your boutique's email marketing—or keep it in-house? Many retailers feel stuck between two expensive options: paying an agency every month to handle everything or trying to figure it all out themselves without a solid strategy. The truth is, the best answer might be somewhere in the middle. Cassidy, owner and creative director of Simply Lynn's Creative, shares a smarter approach that helps boutique retailers build a profitable email marketing strategy without becoming dependent on an agency forever. You'll learn: Why both fully outsourced and DIY email marketing can become expensive The foundational Klaviyo flows every boutique should have How customer segmentation increases engagement and sales Why personalized, brand-specific email campaigns outperform mass blasts Join The Boutique Hub Cassidy & Simply Lynn's Creative: Website: simplylynnscreative.com Social Media: @simply.lynns.creative Freebies: Klaviyo Email Starter Kit  The 4 Sections Every Boutique Shopify Homepage Needs

Today's episode of the Punk CX podcast features a chat I had with Andrew Bialecki, the co-founder and co-CEO of Klaviyo, the autonomous B2C CRM that helps brands understand who their customers actually are – so every interaction feels personal. We talk about how customer experience is becoming autonomous, why every brand is becoming a service company, what organizations will need to do to make that shift, why the future is agent-to-agent, what the implications for brands are, and how we are also moving from vibe coding to vibe marketing. This interview follows on from my recent interview – Speed without alignment creates experience debt – Interview with Jamie Homen of Mural – and is number 590 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Iti Sahai, Head of Product, Internationalization (Global Infrastructure) at Klaviyo, joins Host María Roa for a fascinating conversation about global expansion, product-led internationalization, localization strategy, AI integration, and the enduring power of storytelling in business.Drawing on a career spanning Hollywood, Bollywood, enterprise technology, and global product leadership, Iti shares valuable insights on how organizations can transform localization from a perceived operational cost into a strategic growth engine. Throughout the discussion, she highlights the importance of customer-centric thinking, leadership through storytelling, and the preservation of human creativity in an increasingly AI-driven world.00:00 - Welcome and Introduction to Iti Sahai01:32 - From Storytelling to Product Leadership02:46 - Why Localization Is More Than Translation05:57 - Measuring Localization ROI Through Growth07:20 - Using Storytelling to Influence Leadership09:55 - AI Opportunities and Risks in Internationalization14:15 - What Drives Global Product Adoption20:55 - Community Leadership and Women in Localization22:23 - Keeping Humanity Alive in an AI-Driven WorldAbout VistaTalks: VistaTalks has an incredible lineup of guests from around the globe. We love to feature interesting discussions with interesting people from all around the world. Follow VistaTalks on Spotify for all the latest episodes, or subscribe to the show on Apple and Google podcasts. VistaTalks is available on many other podcast platforms. To learn more about VistaTalks, please visit https://www.vistatalks.com Social Media: X - https://x.com/vistatalks Facebook - / vistatalks Instagram - / vistatalks LinkedIn - / vistatalks

This episode was brought to you by RayonRetail design teams use Rayon to create store layouts, documentation, standards, and presentations in one collaborative platform. By combining design tools and AI in a single workspace, Rayon helps teams move faster from concept to execution while maintaining consistency across locations. If you're looking to design better retail spaces and streamline your workflow, visit rayon.design and sign up for free todayWhen Ricardo Larroude first joined OFFBounds, Larroudé was producing just 300 pairs of shoes a day. Today, the company manufactures more than 2,000 pairs daily, employs 700 people, and has become one of the fastest-growing vertically integrated footwear brands in the market. In this conversation, Ricardo shares how tariffs, rapid growth, and operational complexity pushed him to rethink how he runs the business and why he decided to personally dive into AI instead of delegating it to his technology team.The result was more than automation. Ricardo built an AI-powered operating system that connects data, teams, and decision-making across the company. From improving website conversion rates to eliminating process bottlenecks and redefining how leaders should approach technology, this episode explores why the future belongs to executives who are willing to learn, experiment, and build. If you're a retail, commerce, or business leader trying to understand what AI actually means beyond the headlines, this conversation offers a practical look at what happens when a CEO gets hands-on.

Catherine Hayden is the Chief Marketing Officer at Kate Farms, the #1 doctor-recommended plant-based nutrition brand. Since joining the company in 2018, she has helped scale Kate Farms through rapid growth, multiple funding rounds, and its acquisition by Danone, while building an omnichannel business spanning healthcare, direct-to-consumer, subscription, Amazon, and retail. Catherine began her career as a Registered Dietitian, giving her a unique perspective at the intersection of healthcare, nutrition, and consumer behavior. Today, she leads brand strategy, commercial growth, innovation, and integration across both healthcare and consumer channels. Kate Farms was founded to solve a deeply personal problem. After being diagnosed with cerebral palsy at age five, Kate struggled to tolerate existing nutrition formulas and relied on a feeding tube for nourishment. What began as a solution for one child has since grown into a company that has nourished more than 600,000 people. In this episode, Catherine shares how Kate Farms evolved from a healthcare-focused company into a high-growth Ecommerce and omnichannel brand, including lessons on building DTC alongside Amazon, uncovering customer insights that reshaped the business, and expanding awareness and access without sacrificing growth. In This Conversation We Discuss: [00:29] Intro [01:42] Serving customers across every life stage [02:02] Scaling impact from one success story [03:36] Validating demand before scaling [05:48] Episode Sponsor: Klaviyo [07:55] Learning complex channels through partnerships [10:36] Balancing trust with Ecommerce growth [12:32] Episode Sponsor: Intelligems [14:32] Using customer insights to guide strategy [17:40] Connecting brand awareness to conversions [19:13] Expanding reach while maintaining growth [22:13] Episode Sponsor: Electric Eye [23:20] Creating loyalty beyond product discounts [26:45] Winning customers through better products [27:17] Callout [27:27] Making great products easier to access Resources: Subscribe to Honest Ecommerce on Youtube Plant-based tube feeding formulas and shakes katefarms.com/ Follow Catherine Hayden linkedin.com/in/catherine-hayden-28233816 Migrate and grow more klaviyo.com/honest  Schedule an intro call with one of our experts electriceye.io/connect Book a demo today at intelligems.io/ If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

We went all-in on AI as a company, pulling our entire team off work every single Friday for six weeks, and it cost us thousands of dollars and a completely flat revenue month to pull off. That same experiment is now saving us well over six figures a year in automations alone.In this episode, Josh and Dylan break down exactly what happened during "AI Fridays," what blew their own minds, what it cost, and the four lessons every founder needs before throwing their own team into the deep end with AI.Inside this episode:The four levels of AI users, from "I just chat with it" to running parallel agents (and how to climb fast)Why the entire team abandoned ChatGPT for Claude, and what actually makes one AI "built for business"The live dashboard Dylan built in Claude to track the exact dollars and hours the team saved every single weekHow non-technical team members built customer support bots, client health scoring tools, and full landing pages with zero coding backgroundThe AI sales coach that grades every call straight from a Fireflies recording, plus a P&L tool that flags your weakest Klaviyo flows against industry benchmarksThe personal app Josh built for his wife in under a week (and why "I'm not technical" is no longer an excuse)What "usage," "context," "skills," and "connectors" really mean, and the $1,000 overage lesson nobody warns you aboutWhen to use Claude chat vs. Claude Coworker vs. Claude Code vs. Claude Design, and the one thing you should never let AI do for youThis wasn't cheap and it wasn't comfortable, but the speed the team moves now made every dollar worth it. If you feel behind on AI and have no clue where to even start, this is the episode that shows you how to catch up fast.Loved this episode? Drop us a rating because we're going for #1 ecommerce podcast in the world and every single rating moves the needle.-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-► Visit Our Website For Training and Resources► Leave Us An Honest Rating, Email An Image Of Your Rating To team@theecommercealley.com, We'll Send You A $10 Amazon Gift Card As An Appreciation Gift!► Learn About Our Mentorship Program For Ecom Brands Making Over $10k/month► Checkout Our Software, Breezeway - Never Second-Guess Your Meta Ads Again►  Follow Josh on social media: YouTube | Instagram | Facebook | TikTok | 

Most brands know what their campaigns are doing. Fewer know whether their flows are actually doing the heavy lifting.This is the second of three special episodes recorded live at Klaviyo's Sydney event, K:SYD. Nathan put forward a panel instead of a single interview, and the room delivered. Three Klaviyo Champions, three very different businesses, one hour on email, CRM, data and where retention marketing is actually heading.Lachi Agnew is Head of Technology at July, the Melbourne luggage brand he has helped build from scratch over seven years. Flows are driving close to half of July's Klaviyo-attributed revenue, while campaigns get most of the creative attention. Hani Rifai is Chief Digital Officer at Step One, the ASX-listed bamboo underwear brand chasing $100 million with a team of 50 and one of Australia's sharpest data-first retention programs. Alice Michael is Head of Ecommerce and Operations at APG & Co, running Klaviyo across Sportscraft, SABA and JAG simultaneously with a lean team and three distinct customer bases.The conversation covers where discounting actually helps versus where it trains your best customers to wait, how to use RFM switches to deploy incentives at the right moment, and why segmentation is a workaround, not the destination.Today, we're discussing:Why flows outperform campaigns on revenue at July, and what Lachi is building to close the gap between the two [12:08]How Step One uses RFM category switches to trigger targeted messages at the exact moment a customer starts drifting [21:30]Hani's take on Pavlovian discounting: discount to solve a problem, not to plug a revenue gap [22:42]How Alice migrated three fashion brands off Salesforce Marketing Cloud and why one bottleneck was driving the whole decision [02:48]The Step One experiment using AI search data piped into Klaviyo to generate one-to-one abandonment emails based on what a customer actually asked [46:30]Why all three panellists agree segmentation is a workaround, and what true one-to-one communication actually requires [53:00]Connect with Lachi Agnew | Explore July | Connect with Hani Rifai | Explore Step One | Connect with Alice Michael | Explore APG & Co Subscribe to the Add To Cart newsletter  SMS us to Suggest a Guest Connect with Nathan Bush Join the Add To Cart Community 

Subscribe to DTC Newsletter - https://dtcnews.link/signupThis Friday on AKNF we're handing over the feed for a special preview of The World's Best Email and Retention Podcast.Your email account doesn't break all at once. It rots. Open rates slide, a quarter of your sends quietly route to spam, your list keeps growing while the people who actually click disappear. Jordan Gordon calls that a pooched account, and in this episode he lays out the full ten-step recovery his team runs when a brand hands them one.If you own a DTC brand or run its email and retention, this is the playbook for the moment results go sluggish and your first instinct is to send more, the exact move that dug the hole.What's inside:How to tell whether you're in spam or your audience has simply checked outWhy opens are the weakest predictor of a future visit, and what to segment on insteadThe rewarm vs. soft rewarm decision, and how 5,000 addresses beat 150,000Why two campaigns a week plus real flows beats 22 sends a monthThe email-only promotion that rebuilds engagement and deliverability at onceTreating SMS like a paid channel with a real cost per clickThe stale-repeat-buyer metric that tells you recovery is workingWho this is for: DTC founders, operators, and email marketers inheriting or rescuing an underperforming Klaviyo account.What to steal: the open-rate floor, the two-campaigns-a-week cadence, and the stale-repeat-buyer segment you can build in Klaviyo this afternoon.Liked the preview? Subscribe to The World's Best Email and Retention Podcast.Timestamps:00:00 Fixing a Pooched Email Account03:02 Set Realistic Expectations for Recovery07:43 When to Rewarm Your Email List11:47 Why Opens Are a Bad Metric18:36 Email-Only Promotions to Boost Engagement24:25 The Stale Repeat Buyer MetricSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://www.pilothouse.co/?utm_source=AKNF617Follow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Envoyez-moi un message.

In this episode of the Inventory Genius Podcast, I'm serving up a major wake-up call for product-based business owners: revenue does not equal profit. If you've ever had a record-breaking sales month but still feel completely broke, or if you're making major business decisions based on a gut feeling rather than actual data, this episode is for you. I break down the massive misconception that growing your top-line revenue automatically means scaling your business. In fact, without a clear picture of your numbers, a product business can easily sell itself right out of business due to skyrocketing fulfillment costs and hidden inventory drains. I share the exact four-bucket framework I use with my clients to strip the emotion out of finances, stop the reactive discounting, and give you the ultimate roadmap to smart cash flow. Key Takeaways Feelings Are Not a Financial Strategy: Making reactive decisions based on emotion leads to overstocking, undercharging, and unnecessary discounting. Data gives you the confidence to say yes or no to hires, ad spend, and wholesale inquiries. The Revenue Trap: Product businesses can easily grow themselves out of business if their cost of goods sold (COGS) is too high or if inventory is mismanaged. Your Secret Weapon: Gross margin is the single most overlooked and underutilized number in a product business, but it serves as the absolute backbone of a sustainable brand. The 4 Buckets of Numbers To make your data easy to digest, I break down your business metrics into four distinct categories: Revenue & Sales: Total sales, sales by revenue stream (e-commerce, wholesale, brick-and-mortar), average order value (AOV), and units per transaction (UPT). Profitability: Gross margin per product, total COGS (materials, packaging, labor), and net profit/loss. This is where vanity metrics end and true scaling begins. Inventory & Cash Flow: The value of inventory on hand, inventory turn (what's moving vs. sitting), and cash in versus cash out. Customer Metrics: New vs. returning customer ratios, email list growth, and store/website conversion rates. These allow you to accurately predict future revenue trends. Your Financial Hygiene Rhythm Different numbers require a different review process. I recommend establishing a dedicated routine—like our signature Money Mondays—to check in on your business health. The Weekly Checklist - Total revenue (this week vs. last week)- Units sold by product category or brand- Average order value (AOV)- New email subscribers or customer acquisition numbers- Cash balance in your dedicated inventory checking account- Outstanding invoices or bills due- Top-selling products- Ad spend vs. revenue generated from ads The Monthly Checklist - Total revenue vs. the prior month and the same month last year- Breakdown of revenue by specific revenue stream- Gross margin by your top 5 products or brands (be ruthless here!)- Total cost of goods sold (COGS) for the month- Full financial review (Profit & Loss statement and Balance Sheet)- New vs. returning customer ratios- Total marketing spend vs. total revenue generated Work with Me - https://www.ciarastockeland.com/work-with-meVisit the Bookstore - https://www.ciarastockeland.com/bookstoreSign Up for Free Weekly Tips and Trainings - https://www.ciarastockeland.com/subscribe More About the Episode Sponsor:Simply Lynn's Creative (https://simplylynnscreative.com/) - With real retail roots and 225+ brands served since 2018, Simply Lynn's Creative partners with retailers and product-based businesses on branding, Shopify website design, and Klaviyo email marketing. They build the strategy, the systems, and the confidence to help you grow a brand that looks the part and sells to match! Use code CS15 at checkout, and save 15% off anything in the Resources Shop!

In this episode of the Inventory Genius Podcast, I'm serving up a major wake-up call for product-based business owners: revenue does not equal profit. If you've ever had a record-breaking sales month but still feel completely broke, or if you're making major business decisions based on a gut feeling rather than actual data, this episode is for you. I break down the massive misconception that growing your top-line revenue automatically means scaling your business. In fact, without a clear picture of your numbers, a product business can easily sell itself right out of business due to skyrocketing fulfillment costs and hidden inventory drains. I share the exact four-bucket framework I use with my clients to strip the emotion out of finances, stop the reactive discounting, and give you the ultimate roadmap to smart cash flow. Key Takeaways Feelings Are Not a Financial Strategy: Making reactive decisions based on emotion leads to overstocking, undercharging, and unnecessary discounting. Data gives you the confidence to say yes or no to hires, ad spend, and wholesale inquiries. The Revenue Trap: Product businesses can easily grow themselves out of business if their cost of goods sold (COGS) is too high or if inventory is mismanaged. Your Secret Weapon: Gross margin is the single most overlooked and underutilized number in a product business, but it serves as the absolute backbone of a sustainable brand. The 4 Buckets of Numbers To make your data easy to digest, I break down your business metrics into four distinct categories: Revenue & Sales: Total sales, sales by revenue stream (e-commerce, wholesale, brick-and-mortar), average order value (AOV), and units per transaction (UPT). Profitability: Gross margin per product, total COGS (materials, packaging, labor), and net profit/loss. This is where vanity metrics end and true scaling begins. Inventory & Cash Flow: The value of inventory on hand, inventory turn (what's moving vs. sitting), and cash in versus cash out. Customer Metrics: New vs. returning customer ratios, email list growth, and store/website conversion rates. These allow you to accurately predict future revenue trends. Your Financial Hygiene Rhythm Different numbers require a different review process. I recommend establishing a dedicated routine—like our signature Money Mondays—to check in on your business health. The Weekly Checklist - Total revenue (this week vs. last week)- Units sold by product category or brand- Average order value (AOV)- New email subscribers or customer acquisition numbers- Cash balance in your dedicated inventory checking account- Outstanding invoices or bills due- Top-selling products- Ad spend vs. revenue generated from ads The Monthly Checklist - Total revenue vs. the prior month and the same month last year- Breakdown of revenue by specific revenue stream- Gross margin by your top 5 products or brands (be ruthless here!)- Total cost of goods sold (COGS) for the month- Full financial review (Profit & Loss statement and Balance Sheet)- New vs. returning customer ratios- Total marketing spend vs. total revenue generated Work with Me - https://www.ciarastockeland.com/work-with-meVisit the Bookstore - https://www.ciarastockeland.com/bookstoreSign Up for Free Weekly Tips and Trainings - https://www.ciarastockeland.com/subscribe More About the Episode Sponsor:Simply Lynn's Creative (https://simplylynnscreative.com/) - With real retail roots and 225+ brands served since 2018, Simply Lynn's Creative partners with retailers and product-based businesses on branding, Shopify website design, and Klaviyo email marketing. They build the strategy, the systems, and the confidence to help you grow a brand that looks the part and sells to match! Use code CS15 at checkout, and save 15% off anything in the Resources Shop!

Mega-IPOs are returning as potential market catalysts, with companies like Stripe, Databricks, and Shein drawing investor attention. Stripe's secondary transactions in 2023 implied a $50 billion valuation versus a 2021 peak near $95 billion, while Databricks last raised at around $43 billion. The structure of offerings, including free float, lockups, and index eligibility after S&P's 2023 rule change, will drive liquidity. Recent listings such as Arm at roughly $4.9 billion, plus Instacart and Klaviyo at about $660 million and $576 million, show investors prioritize profitability and unit economics. Higher interest rates and tighter SEC disclosure rules add pressure on pricing and readiness. Founders weighing IPOs, direct listings, or sales are focusing on audit quality, revenue metrics, and a clear use of proceeds to improve outcomes.Learn more on this news by visiting us at: https://greyjournal.net/news/ Hosted on Acast. See acast.com/privacy for more information.

Bob Verlaat and Nick Nijhof are Amsterdam-based entrepreneurs and Co-Founders of Hears, the fast-growing hearing protection brand redefining earplugs through premium design and industry-leading sound clarity. Prior to Hears, the duo successfully scaled luxury sleep wellness brand Dore & Rose to $30M in revenue, building deep expertise in branding, Ecommerce, and consumer behavior. Their entrepreneurial journey has been shaped by creating products that solve real consumer problems while building emotionally resonant brands. After Bob experienced hearing damage and persistent tinnitus from loud music, the pair became increasingly aware of the global problem of noise-induced hearing loss and the lack of earplugs people actually wanted to wear. Existing products compromised sound quality, looked unattractive, and failed to fit seamlessly into modern lifestyles. Driven by that personal frustration, Bob and Nick spent 1.5 years researching and developing Hears from scratch, investing in patented filter technology and an award-winning heart-shaped design focused on preserving natural sound while protecting hearing. Since launching in 2024, Hears has generated $7M in first-year revenue, won the Red Dot Design Award, and partnered with globally recognized brands and venues including Yves Saint Laurent and Pacha Ibiza. In This Conversation We Discuss: [00:32] Intro [00:58] Launching products with clear positioning  [01:31] Solving everyday problems through Ecommerce  [03:14] Leveraging past mistakes to scale faster  [06:33] Episode Sponsor: Klaviyo [08:32] Finding product ideas through personal pain  [09:49] Testing creatives to accelerate growth  [11:01] Balancing brand building with direct sales  [11:57] Leveraging organic content before paid scaling  [13:51] Episode Sponsor: Intelligems [15:52] Optimizing products for global scalability  [19:14] Episode Sponsor: Electric Eye [20:23] Designing products customers instantly notice  [22:20] Protecting products through patented innovation  [23:25] Callout [23:34] Using social proof to increase conversions  Resources: Subscribe to Honest Ecommerce on Youtube Engineered for maximum sound blocking, reduce disruptive noise, helping you fall asleep faster, stay asleep longer and wake up fully rested hears.com/ Follow Bob Verlaat linkedin.com/in/bobverlaat/ Follow Nick Nijhof https://www.linkedin.com/in/nicknijhof/ Book a demo today at intelligems.io/ Migrate and grow more klaviyo.com/honest  Schedule an intro call with one of our experts electriceye.io/connect If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Klaviyo is sitting at $1.2 billion in revenue and 196,000 brands. Ed Hallen says it's 1% done.Ed Hallen co-founded Klaviyo in 2012 with Andrew Bialecki, off the back of a dinner in Boston where an Australian entrepreneur selling suits online told them he spent three hours a week manually emailing his customer list. They offered to automate it. Thirteen years, a 2023 IPO, and a shift from email tool to autonomous B2C CRM later, that same core idea, understand the customer, act on it, measure it, still runs the company. As Chief Strategy Officer, Ed is now the person thinking hardest about where Klaviyo goes next.Nathan caught him live at K:SYD in Sydney, straight off a keynote to 600-plus people. Klaviyo is one of Add To Cart's two major sponsors, and this conversation still went straight at the hard stuff: pricing, attribution, the SaaSpocalypse, and what you're probably leaving on the table inside the platform right now.Today, we're discussing:Why the move from email tool to autonomous B2C CRM is really just the original 2012 idea at a bigger scale [05:00]The honest story behind the pricing change from contacts emailed to active profiles, and what it means for your database [22:39]Why your disengaged list is a segment to talk to differently, not a cost to delete [30:30]How Klaviyo thinks about attributing its own value when it's one part of a bigger marketing stack [25:30]Where Klaviyo's B2C CRM vision is heading now that service and marketing run through one platform [33:00]The single most underused feature on the platform, and why it isn't the newest one [41:00]Connect with Ed Hallen | Explore Klaviyo Subscribe to the Add To Cart newsletter  SMS us to Suggest a Guest Connect with Nathan Bush Join the Add To Cart Community 

Jason Zigelbaum is the solo founder behind Zigpoll—the zero-party data platform trusted by Sony, HP, Kraft Heinz, and Hallmark.  Zigpoll collected over 100 million survey responses and counting. Third-party cookies are going away. Ad platforms are losing signal. Brands that don't collect first-party data are flying blind. Zigpoll fixes that.  Zigpoll makes it dead simple to launch contextual surveys that ask the right questions, at the right time, in the right channel so brands can stop guessing and start knowing.  How brands use Zigpoll:  - Discover how customers found you with post-purchase surveys - Improve products with real customer feedback  - Boost sales with on-site CRO surveys - Recover lost sales with abandoned cart & exit intent surveys  - Segment audiences by demographics and psychographics for higher-ROI campaigns  What makes it easy:  - No code. Installs on Shopify in seconds  - Surveys in any language with built-in translation  - Conditional logic and follow-up questions that dig deeper  - Triggers for post-purchase, abandoned cart, fulfillment, exit intent  - Deliver via SMS, email, or on-site  - Pipes data directly into Klaviyo, ActiveCampaign, Gorgias & more In This Conversation We Discuss:  [00:00] Intro [02:31] Starting with what you already know  [04:35] Uncovering your business blind spots  [07:38] Lowering mental friction for your users  [09:06] Eliminating the guesswork from strategies  [11:07] Callouts [11:07] Catching errors with your users' feedback  [13:35] Segmenting buyers to understand habits  [17:24] Using AI as a powerful force multiplier [22:21] Testing concepts without real users  Resources: Subscribe to Honest Ecommerce on Youtube Survey & feedback platform.zigpoll.com/ Follow Jason Zigelbaum LinkedIn linkedin.com/in/jason-zigelbaum If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

 Takeaways Las colaboraciones deben ser genuinas y bidireccionales. Las automatizaciones son clave para el éxito en e-commerce. La serie de bienvenida ayuda a capturar clientes potenciales. El costo de adquisición de clientes está en aumento. Más tráfico no soluciona problemas de conversión. Es crucial entender el valor de vida del cliente. Las automatizaciones deben ser personalizadas según el cliente. El abandono de carrito es una oportunidad de venta. La visualización de estrategias ayuda a la comprensión. Los recursos gratuitos pueden facilitar la implementación de automatizaciones. Chapters 00:00 Introducción y Agradecimientos 02:31 Importancia de las Automatizaciones en E-Commerce 09:03 Serie de Bienvenida: Capturando Clientes 18:24 Valor de Vida del Cliente y Retención 19:48 Automatización de Abandono de Navegación 23:41 Automatización de Abandono de Carrito 27:07 Visualización de Automatizaciones y Recursos 31:59 Cierre y Próximos Pasos   Recursos mencionados en este episodio:

Hilary Dubin is co-CEO and head of Jones' digital product & behavioral support program. She graduated from the University of Pennsylvania magna cum laude, majoring in cognitive science with a concentration in computation and cognition, an honors thesis on the effects of gender, realism, and role of virtual agents, and a minor from Wharton in consumer psychology.  She worked in David Brainard's visual neuroscience lab for 3 years and published 4 papers and supplementary materials on illumination discrimination (color perception). After Penn, she was selected as one of ten Americans to be a Ventures Fellow in the Excel Ventures incubator program in Tel Aviv, and continued on to be the inaugural member, and later program lead, of the US Associate Product Manager Program at Atlassian.  She worked as a product manager at Atlassian for 5 years, ultimately as Head of Confluence Editions & Admin Experience where she launched Confluence Premium & Free into multi-million dollar product offerings with 2M+ users. She hired & managed two PMs and lead a team of over 30 developers.  Prior to founding Jones, she and Caroline founded Cozier together, a sleep & loungewear brand designing ethical, effortlessly chic garments for every/body. Hilary started vaping casually in 2017 when the JUUL seemed relatively harmless and fun.  When the world went on lockdown in 2020, her casual vaping habit became a daily crutch for coping with stress and working from home. After over a year of unsuccessful cold-turkey quit attempts, she finally kicked her vaping habit in 2022 when Caroline suggested she try NRT.  Outside of work, Hilary loves hiking, backcountry skiing, trying to find the best burger in NYC, and playing with other people's dogs. In This Conversation We Discuss: [00:00] Intro [02:34] Creating products from personal pain points [06:52] Sponsor: Klaviyo  [08:59] Meeting potential customers where they are [10:47] Adapting products based on user feedback [13:48] Testing market demand with waitlists [16:02] Sponsor: Electric Eye [17:10] Maximizing personal networks for growth [18:34] Gathering behavioral data in early days [19:52] Callouts [20:02] Launching a product to engaged audiences  [22:09] Sponsor: Intelligems [24:09] Pivoting marketing to bridge early limitations [26:24] Driving organic traffic with relatable content  [30:33] Adding modern value to traditional products Resources: Subscribe to Honest Ecommerce on Youtube Nicotime mints and social app to quit vaping quitwithjones.com/ Follow Hilary Dubin linkedin.com/in/hilary-dubin-374156b4/ Follow Caroline Vasquez Huber linkedin.com/in/caroline-vasquez-huber Book a demo today at intelligems.io/ Schedule an intro call with one of our experts electriceye.io/connect Get your free demo klaviyo.com/honest If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Most brands have heard of domain warmup. When you're setting up a new Klaviyo account, you don't just blast your entire list on day one - you start small, build gradually, and let inbox providers get to know you as a sender. That part tends to make sense to people. What doesn't get talked about nearly enough is what comes after that. Warmup isn't a one-time thing you do at the beginning and then forget about. It's a tool you can come back to - and for a lot of brands, it's something their account needs right now and they don't even know it. If your open rates have been sliding for months, if your deliverability feels off, or if you've just done a major list clean, a proper warmup might be exactly how you course correct. Because the conditions in your account today are not the same as when you first set it up - and acting like nothing has changed is how deliverability problems get worse without anyone noticing. This episode is also the natural follow-up to last week's conversation about list health. Cleaning your list resets your audience. A warmup is how you rebuild your sender reputation on top of that cleaner foundation. One without the other is only half the fix. In this episode, I walk through how to know if your account needs a warmup, what the process actually looks like in practice, and the biggest mistake brands make when they try to do it themselves. ✨ In this episode, you'll learn: Why domain warmup isn't just for new accounts - and when to come back to it The open rate number that signals something is genuinely wrong with your deliverability Why you should always check your authentication settings before starting a warmup What DKIM, SPF, and DMARC records are and why they matter for your sender reputation What a phased warmup actually looks like inside Klaviyo, step by step What to watch between each send and when to pause before moving forward The biggest mistake brands make when running a warmup (and why patience is the whole point) Why list health and domain warmup go hand in hand - and why doing one without the other isn't enough Warmup isn't a one-time credential you earn and keep forever. It's more like ongoing maintenance - and it's a lot easier to be proactive about than reactive about. Work with Joy Joya: https://joyjoya.com

If you've ever fantasized about packing up your life, leaving the US, and actually doing the damn thing — this episode is your sign. I'm sitting down with Alicia Sanchez, founder of Felicita & Faustina studio shop, marketing expert with 20+ years in the game (American Express, ESPN, Klaviyo — the girl's got credentials), and now a full-time entrepreneur living her best life in Southern Spain with her wife and six-year-old daughter. She bought a house. In cash. For under $70K. And she wants you to know it's more doable than you think.We get into the real — not the Instagram-filtered version. The financial planning, the digital nomad visa process, what attorneys actually cost (hint: not $10K), the tax reality, and why the thing that changed her life the most wasn't the house or the visa. It was watching her daughter have a childhood. This one's going to make you ask yourself: what's really keeping you?WE GET INTO: 00:38 — Intro: Alicia's back + why this episode exists03:07 — Who was Alicia before all of this?05:23 — What her Dominican grandmothers taught her about money09:03 — Why she said "hell no" to corporate10:35 — Build your business before you quit11:13 — Why corporate stability is a lie15:05 — Why Spain (she lived there before)17:11 — The decision: February 202518:23 — The timeline: pods, visa, house20:41 — Financial planning behind the move22:06 — Buying a house in cash under $70K24:50 — Digital nomad visa explained27:07 — Biggest misconceptions about Spain30:08 — What attorneys actually cost (not $10K)33:07 — Bringing family on your visa34:25 — Documentation you need to qualify36:22 — The tax reality40:50 — How their daughter's life transformed42:33 — What's really keeping you?KEY TAKEAWAYS:Don't wait to quit before you start building — start now, quietly, while you're still employedCorporate "stability" is a mask. You can be laid off tomorrow. Build income outside your W-2The digital nomad visa: apply in Spain (not the US) and get 3 years instead of 1You do NOT need to spend $10K to get your visa. The government fee is set. Be an educated consumerAs a Latino/a, after 2 years on the digital nomad visa, you can switch to permanent residency through your lineageFor the digital nomad visa, max 20% of your income can come from Spain — the rest must come from outside the countryClean, consistent bookkeeping and invoices are your best friend when applyingA 5-bedroom home in Southern Spain — bought in cash, under $70K. Eliminating a mortgage changes everythingSpain does a quarterly tax system. Know this before you goThe lifestyle shift is real. No active shooter drills. No metal detectors. Their daughter just went on a museum field tripYou are one decision away from a completely different lifeEPISODE RESOURCES:Episode 269: How To Be A Money Making Mama | Alicia Sanchez Unlock your Puerto Rican Citizenship Relocation & Immigration specialists in Andalucía – tell them YQD sent you!CONNECT WITH ALICIA:InstagramYouTube TAKE THE NEXT STEP:Yo Quiero Dinero Private MembershipRead my book, Financially Lit!Leave me a voicemailThis episode of Yo Quiero Dinero was produced by Heart Centered Podcasting. Hosted on Acast. See acast.com/privacy for more information.

Ethan Haber is an inventor, founder, and CEO who built Happy Habitats—an award-winning, industry-recognized small-pet products brand—from the ground up with no outside funding.  Under his leadership, the company achieved distribution across North America and beyond, brought the business to six figures in 2025, and earned multiple Best in Show awards at Superzoo and Global Pet Expo.  Ethan is credited as a key inventor on Happy Habitats' Halo and Roam products, which are protected by U.S. utility patents #12,219,927 and #12,465,021, and he is launching a new product with a major big-box retailer next month.  In This Conversation We Discuss: [00:00] Intro [01:49] Identifying niches with stagnant innovation  [04:10] Partnering with experienced agencies  [04:56] Sponsor: Migrate [06:54] Scaling into national retail chains  [09:08] Finding the right marketplace partner  [10:20] Sponsor: Intelligems [12:18] Shifting ad spend to marketplace advertising  [14:00] Starting complementary product ecosystems [15:01] Callouts [15:11] Persisting through buyer objections  [16:29] Maximizing cost efficiency in product design [17:08] Sponsor: Electric Eye [00:00] Maximizing cost efficiency in product design  Resources: Subscribe to Honest Ecommerce on Youtube Walk Your Hamster Anywhere happyhabitats.net/ Follow Ethan Haber linkedin.com/in/ethan-haber-124040168/ Book a demo today at intelligems.io/ Migrate and grow more klaviyo.com/honest Schedule an intro call with one of our experts electriceye.io/connect If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

A big email list feels like proof of something. Momentum. Years of work finally paying off. And that number sitting at the top of your Klaviyo dashboard can feel like a badge of honor - especially when you remember all the pop-up forms, giveaways, collaborations, and events that built it. But what if that number is giving you a completely false picture of how many people actually want to hear from you? I recently started working with a skincare brand that had built their list to 45,000 subscribers. On paper, that's genuinely impressive. When we got into the account, the real engaged audience was closer to 9,000. The rest was a combination of bots, role accounts, giveaway signups who never had any interest in buying skincare, and contacts that hadn't engaged in years - all sitting there, counted in that number, and costing the brand real money every single month. This isn't a rare situation. I see versions of it constantly across skincare brands, jewelry brands, apparel brands - really any brand that's been building a list for more than a couple of years without a regular maintenance practice. The number in the dashboard almost never matches the real audience. And the gap between those two things is usually a lot bigger and a lot more expensive than anyone realizes. In this episode, I break down what actually ends up polluting an email list over time, what it costs you in deliverability and Klaviyo pricing, and how to start thinking about whether your list needs a serious cleanup. ✨ In this episode, you'll learn: Why a big email list can actually work against you - and what the number in your dashboard isn't telling you The types of contacts that silently pollute most lists over time (including some that aren't obvious) Why giveaway and collaboration traffic is so often the source of list bloat How a dirty list affects your sender reputation and hurts deliverability for everyone - including your best subscribers The real cost of a bloated list inside Klaviyo's pricing model (and how much brands are overpaying) Why this client went from 45,000 to 9,000 subscribers - and why their performance actually got better How to let go of the ego piece and reframe what a smaller, cleaner list actually means Three things to look at right now to figure out if this problem applies to you A smaller number you can actually market to is worth infinitely more than a big number that's costing you money and working against you. Work with Joy Joya: https://joyjoya.com

Sean Wendt is the founder of dtcmvp. dtcmvp connects shopify partners with leaders at established brands. From intros to insights, they handle everything: you reach your ideal audience, build a better product, and attract more brands.  In This Conversation We Discuss: [00:00] Intro [01:30] Understanding prospects' rejection [05:48] Defining the role of outbound sales reps [10:54] Crafting a strong offer for your outreach [12:29] Callouts [12:39] Increasing discovery with paid consultations [15:00] Aligning solutions with existing goals [21:51] Determining the right time to scale outreach  [24:39] Designing workflows around busy calendars  Resources: Subscribe to Honest Ecommerce on Youtube Shopify's Modern Expert Network dtcmvp.com    Follow Sean Wendt  linkedin.com/in/seanwendt If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Send us Fan MailRecent developments across the enterprise software landscape underscore a dual narrative of rapid AI-driven innovation alongside growing skepticism around how value is measured and delivered. Critiques such as the limited practical relevance of metrics like AWU from Salesforce highlight the disconnect that can emerge between vendor messaging and CIO priorities, even as the broader ecosystem accelerates toward agentic and automated capabilities. Companies like Incubeta and Intentsify are expanding data-driven and agentic offerings, while Klaviyo integrates with ChatGPT to embed conversational intelligence into marketing workflows. Enterprise application vendors are also advancing domain-specific innovation, with Unanet targeting GovCon growth automation, Aptean enhancing routing intelligence, and Oracle and Sage introducing AI-driven enhancements across financial services and ERP platforms such as Sage X3. Meanwhile, partnerships like Cognizant with Uniphore and acquisitions such as ActiveCampaign acquiring Feedback Intelligence reinforce a broader trend: enterprise systems are increasingly converging around AI-infused automation, but buyers must remain vigilant in distinguishing substantive capabilities from surface-level innovation narratives.In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds, including the direction and roadmaps of each enterprise software vendor. Finally, we analyzed future trends and how they might shape the enterprise software industry.Video: https://www.youtube.com/watch?v=usuYQZcFrRQQuestions for Panelists?

Gustavo Cardona is VP of Technology at Levain Bakery, where he leads IT infrastructure and data strategy to bridge innovative technology with the operational reality of a craft-focused, omnichannel retail business.  He's responsible for building Levain's enterprise systems, including integrating Toast, NetSuite, and CrunchTime into a unified data platform, migrating the organization to real-time reporting with Tableau, and developing a multi-year technology roadmap. Gustavo's approach focuses on what he calls the "adoption challenge"—ensuring technology actually gets used rather than just implemented.  He's currently leading Levain's Emerging Tech Strategy with a focus on operational efficiency, product innovation, and decision intelligence through responsible AI governance.  In This Conversation We Discuss: [00:00] Intro [02:35] Networking with peers at conferences  [06:10] Sponsor: Klaviyo [08:17] Leveraging past experience in a new role  [11:36] Sponsor: Intelligems [13:36] Cultivating adaptability and resourcefulness [15:54] Identifying bottlenecks in daily operations  [19:29] Sponsor: Electric Eye [20:41] Identifying team pain points on the ground [23:17] Callouts  [23:27] Keeping a human in the loop for AI tools  [27:51] Making your product the hero instead of tech  Resources: Subscribe to Honest Ecommerce on Youtube New York City's Most Famous Cookies levainbakery.com/    Follow Gustavo Cardona linkedin.com/in/cardonagustavo Migrate and grow more klaviyo.com/honest Book a demo today at intelligems.io/ Schedule an intro call with one of our expertselectriceye.io/connect If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Klaviyo makes it easy to set up a win back flow. There's a default template ready to go, so most brands turn it on, move on, and assume it's working. And technically it is - it's running. But running and working are two very different things. When I go into a new client's account and look at their win back flow, what I almost always find is something that was set up once, never really thought through, and is running on default settings that nobody ever questioned. The timing is off. The re-entry settings are wrong. The emails are leading with a discount when they should be leading with something worth coming back for. A lot of that comes down to a fundamental confusion about what a win back flow is even supposed to do - and how it's different from a sunset flow. Because they're not the same thing, and if you're treating them like they are, you're bringing the wrong energy to the wrong audience. A win back flow isn't about rescuing the unrescuable. It's about reopening a conversation with someone who already knows you and just needs a reason to come back. That's a completely different job - and it requires a completely different approach. In this episode, I walk through the four things I look at when auditing a win back flow, the real brand examples that show what getting it right actually looks like, and a framework for making sure yours is doing the work it's supposed to do. ✨ In this episode, you'll learn: The difference between a win back flow and a sunset flow - and why mixing them up costs you Why the first question to ask isn't about the emails at all - it's about who's entering the flow How to use your actual repurchase data to set win back timing (instead of guessing) Why firing your win back too late means you're showing up to a conversation that already ended The re-entry setting most brands never check - and why it matters more than you think Why leading with a discount is often the laziest and least effective way to bring someone back Real brand examples of win back flows that lead with relevance, voice, and something actually worth coming back for A five-part audit framework to run on your own win back flow The best win back flows don't feel like a win back flow. They feel like a well-timed, thoughtful message from a brand that noticed you'd been away - and actually has something worth showing you. Work with Joy Joya: https://joyjoya.com

The whole ecommerce industry is racing to ship faster. Paula Mitchell thinks that's the wrong race.Paula came to that view the hard way. After building ecommerce at Rebel Sport, Dan Murphy's and General Pants across 25 years, she joined Freedom as Digital GM and spent the first few months driving home wondering what she'd walked into. Furniture is not fashion. Made-to-order lead times run 12 to 16 weeks. Customers plan their lives around delivery windows. A $10,000 sofa carries emotional weight that a $70 t-shirt just doesn't.Five years in, Paula is running one of the most-awarded omnichannel operations in Australia: 50 stores, six distribution centres, 160 third-party vendors, 70,000 SKUs, and a digital team of 12. Nathan Bush and Rosa-Clare Willis sit down with Paula to dig into why the industry's fixation on speed misses what furniture customers actually need, and how Freedom built the stack and team culture to move fast without losing brand trust.Today, we're discussing:Why certainty beats speed in high-consideration ecommerce, and what last-mile delivery in big-ticket categories actually demands [10:15]How Freedom chose dropship over marketplace to protect brand trust, and why that meant owning returns in-store for third-party products too [14:47]Running 30-plus ad variations per campaign with the same team size, and what AI actually changed about how Freedom's performance marketers spend their time [29:44]Attribution across omnichannel: why last-click would have defunded every social channel, and what mixed media modelling revealed about TV [35:55]A digital team of 12 managing 70,000 SKUs, how they're structured, and why Paula thinks the job title itself might be a legacy item [47:46]What's next: a kiosk trial across 7 stores, an AI-driven inspiration mode for the website, and the feature Freedom just decommissioned [55:22]Connect with Paula | Explore Freedom | Connect with Rosa-Clare | Connect with NathanThis episode is supported by Shopify and Klaviyo.Subscribe to the Add To Cart newsletterConnect with Nathan Bush on LinkedInJoin the Add To Cart Community 

Send us Fan MailRecent announcements across the enterprise software ecosystem highlight a clear pivot toward agentic AI, ecosystem orchestration, and embedded intelligence within core business platforms. Salesforce is advancing this shift with MuleSoft Agent Fabric, enabling automated agent discovery, while ServiceNow is doubling down through expanded partnerships with OpenAI and Anthropic to operationalize AI agents in mission-critical workflows. Strategic collaborations such as Cognizant partnering with Typeface and Uniphore further reinforce the growing importance of composable AI ecosystems. Meanwhile, application-layer innovation is accelerating, with Simpro Group expanding its AI-first platform via acquisition, Klaviyo integrating with ChatGPT, and Unanet and Aptean introducing automation and routing capabilities tailored to vertical use cases. At the same time, data and demand-generation players like Intentsify and Incubeta are embedding agentic capabilities into their offerings, collectively signaling a broader transformation: enterprise platforms are rapidly evolving into interconnected, AI-native environments where intelligent agents, data, and workflows operate as a unified system rather than siloed functions.In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds, including the direction and roadmaps of each enterprise software vendor. Finally, we analyzed future trends and how they might shape the enterprise software industry.Video: https://www.youtube.com/watch?v=W_TyTBrq0ccQuestions for Panelists?

I have been looking for someone like Cassidy for years. Seriously. I can't even count how many times you all have asked me, "Ciara, who do you recommend for Shopify help?" and I never had a name I felt 100% comfortable sharing—until now. Today, I'm sitting down with Cassidy from Simply Lynn's Creative. What makes her different? She isn't just a tech person. She grew up in the retail world, helping run her family's 4,500-square-foot kitchen store that's been around since the '80s. She understands the heartbeat of a retailer because she lives it every day. We talk about how she takes the mess out of the backend and turns your website and email marketing into a streamlined, profit-generating machine. In This Episode, We Discuss: The Mom Test: Cassidy shares how she moved her mom's entire business—thousands of SKUs, bulk coffee, and oil-on-tap—from a manual system into a seamless Shopify POS setup. Stop the App Overload: We discuss Cassidy's less is more philosophy. Before you buy another $30/month app to fix a problem, listen to her advice on using native Shopify features first. Email Marketing That Actually Works: If you have 25,000 emails and haven't sent a message in months because you're overwhelmed, Cassidy explains how she audits, cleans, and automates Klaviyo to drive real sales. The Employee Factor: It's one thing to have a system; it's another to have your staff know how to use it. Cassidy dives into the importance of SOPs (Standard Operating Procedures) and training. Driving Foot Traffic: Why your website is your best window display and how it influences customers to walk through your physical doors. Key Insights The Integration Advantage: Why having your Point of Sale (POS) and E-commerce on the same platform is the only way to truly have one source of truth for your inventory. Quality Over Quantity: Why Cassidy would rather see you have a small, healthy email list of 5,000 engaged fans than 25,000 people who never open your mail. Empowerment: Cassidy's goal isn't to make you dependent on an agency; it's to build a system so solid that you (and your team) feel empowered to run it yourselves. Work with Me - https://www.ciarastockeland.com/work-with-meVisit the Bookstore - https://www.ciarastockeland.com/bookstoreSign Up for Free Weekly Tips and Trainings - https://www.ciarastockeland.com/subscribe Connect with Simply Lynn's CreativeIf you've been struggling with a wonky website or feel like your branding doesn't match the beautiful experience you provide in-store, you need to connect with Cassidy. Visit the Website: simplylynnscreative.com Follow on Instagram: @simply.lynns.creative The Resource Shop: Check out her DIY Canva templates and Klaviyo workshops to help you get consistent without the overwhelm. Use code CS15 at checkout, and save 15% off anything in the Resource Shop!

I have been looking for someone like Cassidy for years. Seriously. I can't even count how many times you all have asked me, "Ciara, who do you recommend for Shopify help?" and I never had a name I felt 100% comfortable sharing—until now. Today, I'm sitting down with Cassidy from Simply Lynn's Creative. What makes her different? She isn't just a tech person. She grew up in the retail world, helping run her family's 4,500-square-foot kitchen store that's been around since the '80s. She understands the heartbeat of a retailer because she lives it every day. We talk about how she takes the mess out of the backend and turns your website and email marketing into a streamlined, profit-generating machine. In This Episode, We Discuss: The Mom Test: Cassidy shares how she moved her mom's entire business—thousands of SKUs, bulk coffee, and oil-on-tap—from a manual system into a seamless Shopify POS setup. Stop the App Overload: We discuss Cassidy's less is more philosophy. Before you buy another $30/month app to fix a problem, listen to her advice on using native Shopify features first. Email Marketing That Actually Works: If you have 25,000 emails and haven't sent a message in months because you're overwhelmed, Cassidy explains how she audits, cleans, and automates Klaviyo to drive real sales. The Employee Factor: It's one thing to have a system; it's another to have your staff know how to use it. Cassidy dives into the importance of SOPs (Standard Operating Procedures) and training. Driving Foot Traffic: Why your website is your best window display and how it influences customers to walk through your physical doors. Key Insights The Integration Advantage: Why having your Point of Sale (POS) and E-commerce on the same platform is the only way to truly have one source of truth for your inventory. Quality Over Quantity: Why Cassidy would rather see you have a small, healthy email list of 5,000 engaged fans than 25,000 people who never open your mail. Empowerment: Cassidy's goal isn't to make you dependent on an agency; it's to build a system so solid that you (and your team) feel empowered to run it yourselves. Work with Me - https://www.ciarastockeland.com/work-with-meVisit the Bookstore - https://www.ciarastockeland.com/bookstoreSign Up for Free Weekly Tips and Trainings - https://www.ciarastockeland.com/subscribe Connect with Simply Lynn's CreativeIf you've been struggling with a wonky website or feel like your branding doesn't match the beautiful experience you provide in-store, you need to connect with Cassidy. Visit the Website: simplylynnscreative.com Follow on Instagram: @simply.lynns.creative The Resource Shop: Check out her DIY Canva templates and Klaviyo workshops to help you get consistent without the overwhelm. Use code CS15 at checkout, and save 15% off anything in the Resource Shop!

Xander Shepherd is the co-founder of Artet, a brand that is changing the way we gather, toast, and experience cocktail culture. Rooted in tradition with a modern twist, Artet was founded by two brothers, and their cousin who wanted to create an alcohol-free alternative that blends sophisticated mixology with nuanced botanical flavors.  With its amaro-inspired aperitif and a selection of elevated canned spritzes, Artet offers a hemp-derived Delta-9 THC-infused experience that is both refined and approachable—perfect for those seeking an NA option to savor at the table amongst family and friends.  In This Conversation We Discuss: [00:00] Intro [02:17] Finding Ecommerce ideas in daily life  [05:48] Experimenting in small, safe spaces [10:29] Sponsor: Migrate [12:27] Reshaping customer perspectives [18:22] Callouts [18:32] Navigating customer purchase friction [21:11] Presenting your product as opportunity [25:05] Sponsor: Intelligems [27:05] Navigating state-by-state THC rules [31:50] Protecting customers with age checks [36:22] Sponsor: Electric Eye [37:31] Setting high standards for the industry [47:10] Connecting customers to buying paths  Resources: Subscribe to Honest Ecommerce on Youtube The original THC aperitif artet.com/ Follow Xander Shepherd linkedin.com/in/xandershepherd/ Migrate and grow more klaviyo.com/honest    Book a demo today at intelligems.io/ Schedule an intro call with one of our experts electriceye.io/connect If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

In this episode of the Grow A Small Business Podcast, host Troy Trewin interviews Arielle Moody shares how she built MAMA SOL from a personal need into a rapidly growing business stocked in over 100 high-end resorts. She discusses the importance of consistency, trusting your instincts, and having a clear point of difference in a competitive market. Arielle also highlights the challenges of managing cash flow, scaling sustainably, and learning to delegate as the team grows. Her journey shows that success is an ongoing process rather than a final destination, requiring resilience and adaptability. Listeners can also enjoy 20% off at their website using the code Smallbusiness20. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions:  What do you think is the hardest thing in growing a small business? According to Arielle Moody, the hardest thing in growing a small business is managing cash flow. She emphasizes that when a business starts scaling, you constantly need enough money to cover inventory, operations, and growth, and if cash flow isn't handled properly, it can quickly become the biggest risk to survival. What's your favorite business book that has helped you the most? According to Arielle Moody, her favorite business book is "The Science of Scaling" a book by Dr. Benjamin Hardy. She mentioned that this book provides an evidence-based framework for scaling a business faster and more effectively, and it had a strong impact on how she thinks about growth and expansion. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? According to Arielle Moody, she recommends podcasts like How I Built This with Guy Raz for real stories and lessons from successful entrepreneurs, and Confessions of a Female Founder for insights into how female founders grow and scale their businesses, as these resources provide practical learning and inspiration from real-world experiences. What tool or resource would you recommend to grow a small business? According to Arielle Moody, the one tool she highly recommends for growing a small business is Klaviyo. She emphasizes that email marketing is often underrated but extremely powerful, and platforms like Klaviyo help businesses build and grow their email list, automate marketing, and drive consistent revenue. This tool allows you to create personalized campaigns, automate customer communication, and turn subscribers into loyal customers, making it one of the most effective growth channels for small businesses. What advice would you give yourself on day one of starting out in business? Arielle Moody would tell herself on day one to trust her instincts much earlier and not rush into decisions just to keep momentum. If something doesn't feel right, it's better to pause and reassess rather than push forward and fix mistakes later. She'd also remind herself that moving slower and more intentionally can actually lead to better outcomes, helping avoid unnecessary setbacks while building a stronger foundation for growth. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: Trust your instincts early—moving fast means nothing if you're moving in the wrong direction - Arielle Moody Consistency and passion will carry you through the hardest days in business - Arielle Moody Build with intention, not urgency, because rushed decisions create bigger problems later - Arielle Moody      

key topics Trayectoria de Mau desde la magia hasta el e-commerce Estrategias para crecer en TikTok y Meta Ads Implementación de inteligencia artificial en negocios Creación de contenido viral y conceptos creativos Construcción de cimientos sólidos para escalar negocios Estrategias de campañas en Meta Ads Niveles de conciencia del consumidor y su impacto en marketing Optimización de creativos y análisis de métricas Escalamiento de negocios de e-commerce Importancia del contenido y creatividad en anuncios Chapters 00:00 Introducción y Expectativas del Webinar 02:51 El Viaje de Mau: De la Magia al E-commerce 05:55 Creación de Skindion y Estrategias de Marketing 08:50 Crecimiento en TikTok y Viralidad 11:46 Enfoque en un Solo Producto 14:59 Psicología en Ventas y Creatividad 19:00 Marcas que Inspiran: Ejemplos de Éxito 22:57 Estrategias de Contenido y Conceptos en SkinDion 27:48 La Dominancia de Meta en E-commerce 28:48 Arquitectura y Orquestación en la Era de la IA 31:59 Documentación y Visión en el Uso de IA 35:15 Desaprender para Escalar: La Importancia de los Cimientos 37:40 Automatización y Delegación en el Uso de IA 39:49 Agentes de IA: Mejores Prácticas y Recomendaciones 43:55 Estrategias de Meta Ads: La Nueva Era 47:42 Creando una 'Película' en Meta Ads 55:38 Promesas y Mensajes Claros 59:15 Estrategias de Creativos y Conciencia del Producto 01:01:42 Optimización y Análisis de Métricas 01:09:53 Iteración y Mejora Continua 01:15:13 Inversión en Educación y Plataformas de Marketing 01:23:06 La Importancia del Marketing In-House 01:25:26 Estrategias de Publicidad: Google Ads vs. Meta 01:27:32 La Creación de Creativos en E-commerce 01:29:17 Cierre y Dinámica de Asesoría Recursos mencionados en este episodio:

Are you selling more but keeping less? If you've ever found yourself asking, "Is this actually worth it?" or "Why is my line of credit maxed out when my sales are growing?", you aren't alone. In this episode of The Inventory Genius Podcast, I'm sitting down with special guest Susan Bradley, founder of The Social Sales Girls. We're pulling back the curtain on the financial battle scars we've both earned over 20+ years in the product-based industry. We're discussing why product-based business owners consistently struggle with math, why "just selling more" is the biggest trap in the industry, and how to finally stop hiding from your P&L. If you are ready to move from guessing to knowing, this conversation is the wake-up call you need. In This Episode, We Discuss: The "Not Yet" Mindset: Why saying "I'm just not good at numbers" keeps you stuck—and the simple one-word shift that changes your entire financial trajectory. The Cost to Wake Up: A critical exercise in understanding your daily operating expenses. You can't reach profitability until you know exactly what it costs just to open your doors every morning. Margin vs. Markup: Why pride in a 3x markup is a trap if you don't understand your actual gross margin. The Growth Trap: Why doubling your sales often leads to less cash flow if you aren't strategic about your inventory investment. The Power of Community: Why you need to surround yourself with problem-solvers, not just complainer peers, to level up your business. Key Takeaways for Product-Based Business Owners 1. You Have a Cost to Wake Up Most business owners look at their expenses as a lump sum. To find clarity, divide your fixed monthly operating expenses by 30. That is your daily nut. If you aren't hitting that number before profit, you aren't in business—you're a charity. 2. Stop Growing Before You're Profitable Growth is expensive. Every new sale requires investment in inventory, ads, and time. If you aren't profitable at your current level, doubling your sales will only double your problems. Fix the fundamental math first. 3. Define Your Profit Goals, Not Sales Goals Stop focusing solely on top-line revenue. Start with your target net profit and work backward: Sales Target - Cost of Goods = Gross Margin Gross Margin - Operating Expenses = Net Profit If the math doesn't work, don't just sell more. Adjust the input variables. 4. The Yet Power-Up When you say, "I'm bad at math," you are giving yourself permission to stay stuck. When you say, "I don't understand my P&L yet," you open the door to learning, hiring help, and taking ownership of your future. Work with Me - https://www.ciarastockeland.com/work-with-meVisit the Bookstore - https://www.ciarastockeland.com/bookstoreSign Up for Free Weekly Tips and Trainings - https://www.ciarastockeland.com/subscribe Connect with Susan Bradley:Website: https://www.thesocialsalesgirls.com/ More About the Episode Sponsor:Simply Lynn's Creative (https://simplylynnscreative.com/) - With real retail roots and 225+ brands served since 2018, Simply Lynn's Creative partners with retailers and product-based businesses on branding, Shopify website design, and Klaviyo email marketing. They build the strategy, the systems, and the confidence to help you grow a brand that looks the part and sells to match! Use code CS15 at checkout, and save 15% off anything in the Resources Shop!

Are you selling more but keeping less? If you've ever found yourself asking, "Is this actually worth it?" or "Why is my line of credit maxed out when my sales are growing?", you aren't alone. In this episode of The Inventory Genius Podcast, I'm sitting down with special guest Susan Bradley, founder of The Social Sales Girls. We're pulling back the curtain on the financial battle scars we've both earned over 20+ years in the product-based industry. We're discussing why product-based business owners consistently struggle with math, why "just selling more" is the biggest trap in the industry, and how to finally stop hiding from your P&L. If you are ready to move from guessing to knowing, this conversation is the wake-up call you need. In This Episode, We Discuss: The "Not Yet" Mindset: Why saying "I'm just not good at numbers" keeps you stuck—and the simple one-word shift that changes your entire financial trajectory. The Cost to Wake Up: A critical exercise in understanding your daily operating expenses. You can't reach profitability until you know exactly what it costs just to open your doors every morning. Margin vs. Markup: Why pride in a 3x markup is a trap if you don't understand your actual gross margin. The Growth Trap: Why doubling your sales often leads to less cash flow if you aren't strategic about your inventory investment. The Power of Community: Why you need to surround yourself with problem-solvers, not just complainer peers, to level up your business. Key Takeaways for Product-Based Business Owners 1. You Have a Cost to Wake Up Most business owners look at their expenses as a lump sum. To find clarity, divide your fixed monthly operating expenses by 30. That is your daily nut. If you aren't hitting that number before profit, you aren't in business—you're a charity. 2. Stop Growing Before You're Profitable Growth is expensive. Every new sale requires investment in inventory, ads, and time. If you aren't profitable at your current level, doubling your sales will only double your problems. Fix the fundamental math first. 3. Define Your Profit Goals, Not Sales Goals Stop focusing solely on top-line revenue. Start with your target net profit and work backward: Sales Target - Cost of Goods = Gross Margin Gross Margin - Operating Expenses = Net Profit If the math doesn't work, don't just sell more. Adjust the input variables. 4. The Yet Power-Up When you say, "I'm bad at math," you are giving yourself permission to stay stuck. When you say, "I don't understand my P&L yet," you open the door to learning, hiring help, and taking ownership of your future. Work with Me - https://www.ciarastockeland.com/work-with-meVisit the Bookstore - https://www.ciarastockeland.com/bookstoreSign Up for Free Weekly Tips and Trainings - https://www.ciarastockeland.com/subscribe Connect with Susan Bradley:Website: https://www.thesocialsalesgirls.com/ More About the Episode Sponsor:Simply Lynn's Creative (https://simplylynnscreative.com/) - With real retail roots and 225+ brands served since 2018, Simply Lynn's Creative partners with retailers and product-based businesses on branding, Shopify website design, and Klaviyo email marketing. They build the strategy, the systems, and the confidence to help you grow a brand that looks the part and sells to match! Use code CS15 at checkout, and save 15% off anything in the Resources Shop!

Scott Dancy is the founder and CEO of Azuna, a fast-growing challenger brand in at-home odor elimination. Since launching in 2019, Scott has scaled Azuna into a serious category disruptor. Prior to launching Azuna, Scott built, scaled, and sold several companies across cybersecurity, staffing, and energy - with curiosity as his fuel.  During the dot-com boom, Scott was the youngest member of the cybersecurity board, working directly with the Attorney General to navigate the rapidly changing early years of the internet. He is a graduate of the University of Rochester and resides in Buffalo, NY where Azuna is based.  In This Conversation We Discuss: [00:00] Intro [00:47] Tripling revenue by solving everyday problems  [03:00] Reinvesting profits to outlast competitions [05:25] Sponsor: Klaviyo [07:32] Learning from mistakes at every stage  [12:23] Sponsor: Intelligems [14:23] Building LTV when first orders barely profit [17:02] Grinding to millions without ever going viral [20:14] Sponsor: Electric Eye [21:22] Learning when to keep things in-house  [23:27] Calllouts [23:37] Building equity culture across your whole team  [23:05] Creating a team culture people refuse to leave  Resources: Subscribe to Honest Ecommerce on Youtube Naturally effective odor eliminators azunafresh.com/ Follow Scott Dancy linkedin.com/in/scott-dancy-189542200 Get your free demo klaviyo.com/honest Book a demo today at intelligems.io/ Schedule an intro call with one of our experts electriceye.io/connect If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Welcome to the 9th episode in our Candle Maker Connections series. This episode is all about email marketing.   ----------   SHOW LINKS: Email software - Klaviyo: https://www.klaviyo.com/au/ Email software - Mailerlite: https://www.mailerlite.com/ Photo magnets: https://www.magnetisedmemories.com.au/   Make sure you subscribe/follow so you don't miss any future episodes. And if you enjoyed this episode, please leave a rating and a review ✨  

Cleo is the Co-Founder of Barrière and also serves as the brand's CEO and brand-lead. Before starting Barrière with her Co-Founder, Alexa Adams, in 2020, Cleo had over a decade of experience in corporate fashion and styling.  She was inspired to leave the corporate world and start Barrière to offer a chic, yet medically-effective masking option to customers during the global pandemic. This led her and Alexa to expanding the brand into transdermal supplement patches, as inspired by her own issues with nutritional deficiencies.  Before starting Barrière, Cleo's most recent professional roles included Brand Manager at Moda Operandi and Director of Special Projects at Saks Fifth Avenue, where she led brand, marketing, and e-commerce strategy for these top fashion destinations.  In This Conversation We Discuss: [00:00] Intro [02:19] Finding inspiration from personal pain points [05:04] Sponsor: Klaviyo [07:03] Setting your own standards when regulations fall short [10:26] Avoiding the one-size-fits-all trap in product design [12:16] Sponsor: Intelligems [14:15] Seeding products to spark word-of-mouth online [16:18] Choosing product confidence over paid promotion [18:35] Measuring the long-term return on free samples [20:07] Sponsor: Electric Eye [21:16] Thinking creatively when marketing funds run dry  [22:48] Callouts [22:58] Owning customer relationships through websites  Resources: Subscribe to Honest Ecommerce on Youtube Wear your vitamins mybarriere.com/ Follow Cleo Davis-Urman linkedin.com/in/cleo-davis-urman-91928322/ Get your free demo klaviyo.com/honest Book a demo today at intelligems.io/ Schedule an intro call with one of our experts electriceye.io/connect If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews.

The Boston Celtics opened their 2026 playoff campaign with a 123-91 Game 1 win over the Philadelphia 76ers. Jaylen Brown led the way for Boston with 26 points, while Jayson Tatum had his best game of the season with 25 points. ⏰EPISODE TIMELINE⏰ 00:00 Instant reaction with John, Jimmy, and Sherrod 08:15 Joe Mazzulla postgame press conference 16:24 Jayson Tatum's performance 19:51 PrizePicks! The guys reveal their lineups 26:00 Is Tatum fully back? 31:09 Neemias Queta's foul trouble + Garza vs Vucevic 33:27 Bobby Manning joins, weighs in on center debate 38:00 Jaylen Brown postgame press conference 43:55 Jayson Tatum postgame press conference 52:53 More reaction with Jimmy and Bobby, why Sixers struggled 57:30 Why Bobby picked a sweep 1:03:22 Sam Hauser postgame interview 1:07:58 Noa Dalzell joins! 1:17:46 Thoughts on Celtics' defensive performance 1:24:34 Biggest suprises from Game 1 + playoff update The Garden Report Postgame Show goes LIVE with CLNS Media's John Zannis, Jimmy Toscano, Noa Dalzell, A. Sherrod Blakely, and Bobby Manning immediately after Celtics vs. 76ers Game 1 to break down the game. Support Bobby Manning's Boston Marathon Run for Beth Israel Lahey Health: https://www.givengain.com/project/bobby-raising-funds-for-beth-israel-lahey-health-111807?utm_source=Klaviyo&utm_medium=email The Garden Report on CLNS is Powered by:

The Garden Report goes LIVE with CLNS Media's John Zannis, Jimmy Toscano and Bobby Manning as they look back on their Best and Worst takes from this Celtics Season and look ahead to their upcoming playoff series against the Philadelphia 76ers. Support Bobby Manning's Boston Marathon Run for Beth Israel Lahey Health: ⁠https://www.givengain.com/project/bobby-raising-funds-for-beth-israel-lahey-health-111807?utm_source=Klaviyo&utm_medium=email⁠The Garden Report on CLNS is Powered by:

The Garden Report Postgame Show goes LIVE with CLNS Media's John Zannis and Bobby Manning immediately after the Magic vs 76ers play-in game to preview the Celtics first round matchup vs the Philadelphia 76ers. Support Bobby Manning's Boston Marathon Run for Beth Israel Lahey Health: https://www.givengain.com/project/bobby-raising-funds-for-beth-israel-lahey-health-111807?utm_source=Klaviyo&utm_medium=email The Garden Report on CLNS is Powered by:

Samantha Diamond and Breanna Hughes are Co-Founders of Bird&Be, the fertility brand providing evidence-backed, comprehensive at-home tests and supplements for both partners at every stage of the fertility journey. In This Conversation We Discuss: [00:00] Intro [01:31] Turning a diagnosis into a mission [03:23] Becoming your product's success story [04:44] Callouts [04:54] Finding focus groups with limited budgets [07:37] Sponsor: Klaviyo [09:44] Letting research reverse product roadmaps [13:41] Building trust through science-backed content  [15:12] Sponsor: Intelligems [17:12] Sharing vulnerable stories for customer loyalty [18:36] Tapping nice creators to amplify early content [21:41] Seeing early signals of product-market fit [23:49] Sponsor: Electric Eye [25:00] Letting word of mouth unlock B2B strategies [27:17] Allowing your data do the selling for you [30:16] Expanding impact to underserved customers Resources: Subscribe to Honest Ecommerce on Youtube Doctor-formulated prenatals, fertility supplements, & tests birdandbe.com/ Follow Sam Diamond ca.linkedin.com/in/samantha-diamond-1484a718 Follow Breanna Hughes ca.linkedin.com/in/breannahughes Get your free demo klaviyo.com/honest Book a demo today at intelligems.io/ Schedule an intro call with one of our experts electriceye.io/connect If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

The Boston Celtics' reserves defeated the Orlando Magic 113-108 on Sunday night, sending Orlando into a road play-in tournament game. The Garden Report Postgame Show goes LIVE with CLNS Media's John Zannis, A. Sherrod Blakely, Noa Dalzell, and Bobby Manning immediately after Celtics vs. Magic to break down the game. 00:00 Instant Reaction 3:45 Joe Mazzulla Postgame Presser 13:00 Joe Mazzulla should win Coach of the Year 18:00 Baylor Scheierman Postgame Presser 24:30 Scheierman career day 28:00 Garden Report March Bracket 32:00 The Celtics Are READY 42:00 Bobby Manning joins the show 43:00 Joe Mazzulla Coach of the Year 44:00 Noa Dalzell joins the show 46:00 John Zannis joins the show 47:00 A Celtics win tonight 56:30 Joe Mazzulla coach of the year talk 1:10:00 Potential playoff matchups 1:20:00 Did Luka Garza win job tonight? Support Bobby Manning's Boston Marathon Run for Beth Israel Lahey Health: https://www.givengain.com/project/bobby-raising-funds-for-beth-israel-lahey-health-111807?utm_source=Klaviyo&utm_medium=email The Garden Report on CLNS is Powered by:

Lists and segments both group people. They both show you a number. They both show up when you're sending emails. So it's easy to assume they're basically the same thing with different names - especially when you're moving fast and just trying to get a campaign out the door. But that assumption is one of the most common structural mistakes I see inside email accounts, and the tricky part is that nothing breaks immediately. Your campaigns still send. Your flows still run. People still get your emails. The damage is quieter than that. What actually happens is that the logic underneath your account starts to get a little off. Wrong groupings, automations firing when they shouldn't, reporting that's hard to trust - and over time, an account that technically works but is increasingly hard to navigate, delegate, or scale. The fix isn't complicated, but it does require understanding what lists and segments are actually for — and why they were never meant to be interchangeable in the first place. In this episode, I break down the real difference between lists and segments, why mixing them up causes problems that ripple out across your entire account, and how to start thinking about your email structure more clearly. ✨ In this episode, you'll learn: Why lists and segments look similar inside Klaviyo - and exactly where that similarity ends The functional difference: what lists answer vs. what segments answer How using the wrong one for the wrong job creates logic problems that compound over time Why the damage usually doesn't feel urgent - until the account is really hard to manage The three shifts that help you use lists and segments the way they were actually designed to work What to look for when auditing your own account - and the yellow flag that says it's time to simplify Why a clean email structure leads to better targeting, more predictable flows, and reporting you can actually trust If your email account feels hard to follow, hard to delegate, or just harder than it should be, there's a good chance this is part of why. Work with Joy Joya: https://joyjoya.com

The Celtics defeated the New Orleans Pelicans, 144-118, in a blowout victory that earned them the East's second seed. Sam Hauser led the way with 24 points on eight threes. The Garden Report Postgame Show goes LIVE with CLNS Media's John Zannis, A. Sherrod Blakely, and Bobby Manning immediately after Celtics vs. Knicks to break down the game. 0:00: Intro 4:57: Joe Mazzulla Presser 15:35: Garden Report March Madness Final 19:50: PrizePicks 23:50 - Hugo Gonzalez Minutes 27:30 - Celtics Potential First Round Opponents 31:24 - Standout Performances 45:00 - Jake Issenberg Joins! 54:00 - Celtics or Knicks? 1:15:00 - Wrapping Up Support Bobby Manning's Boston Marathon Run for Beth Israel Lahey Health: https://www.givengain.com/project/bobby-raising-funds-for-beth-israel-lahey-health-111807?utm_source=Klaviyo&utm_medium=email The Garden Report on CLNS is Powered by:

In the latest episode of Executive Function, Brett sits down with Katie Burke, who recently became COO of Harvey after joining as Chief People Officer. Before Harvey, Katie spent 11 years in HR leadership at HubSpot, where she built one of tech's most distinctive cultures. In this conversation, she unpacks her marketing-minded approach to HR, why she hired deliberately from hospitality rather than corporate backgrounds, and why developing culture should be a strategic priority for any organization. In today's episode, we discuss: Why HR leaders should think like marketers The 2.5-year cultural hangover after a layoff The protein vs. sugar rule for employee feedback What it means to be the executive team's own HR business partner What the Chief People Officer owes the board and what they don't References: Amazon: https://www.amazon.com Anique Drumright: https://www.linkedin.com/in/anique-drumright-53978a1a/ Brian Halligan: https://www.linkedin.com/in/brianhalligan/ Carmel Galvin: https://www.linkedin.com/in/carmelgalvin/ eBay: https://www.ebay.com Gabe Pereyra: https://www.linkedin.com/in/gabepereyra Harvey: https://www.harvey.ai HubSpot: https://www.hubspot.com Jacqui Canney: https://www.linkedin.com/in/jacquicanney Klaviyo: https://www.klaviyo.com Lorrie Norrington: https://www.linkedin.com/in/lorrienorrington/ Maggie Landers: https://www.linkedin.com/in/maggiecohenlanders/ Rippling: https://www.rippling.com ServiceNow: https://www.servicenow.com Winston Weinberg: https://www.linkedin.com/in/winston-weinberg/ Where to find Katie: LinkedIn: https://www.linkedin.com/in/katie-burke-965767a/ Twitter/X: https://x.com/katieburkie Where to find Brett: LinkedIn: https://www.linkedin.com/in/brett-berson-9986094/ Twitter/X: https://twitter.com/brettberson Where to find First Round Capital: Website: https://firstround.com/ First Round Review: https://review.firstround.com/ Twitter/X: https://twitter.com/firstround YouTube: https://www.youtube.com/@FirstRoundCapital This podcast on all platforms: https://review.firstround.com/podcast Timestamps: 00:00 Introduction 00:23 Why HR begins with thinking like a marketer 01:58   “Don't ask for a seat at the table. Build the table.” 02:29 Radical transparency after Hubspot's IPO 05:14 How HubSpot's people function drove strategy 07:01 The trickiest part of the Chief People Officer role 10:00 Be the Michael Jordan of your exec team 12:14 Why people leaders need to create “graceful exits” 16:49 The inevitable two-year layoff hangover 23:31 The workplace shouldn't be Disneyland 26:05 “Our job is not to make you happy every day” 34:28 Being a Chief People Officer isn't for the faint of heart 35:04 How “Berry-Gate” taught HubSpot to manage feedback 40:51 Chief People Officers should be demanding, by design 42:01 Why “frequent flyers” are a new-hire red flag 44:54 Unpacking the role of the VP of People 49:94 Which company decisions fall to the Chief People Officer? 49:11 The most common challenges of scaling a company 51:39 The differences between HubSpot and Harvey 53:17 How AI is changing the people function 1:04:28 Why Katie shares her own performance reviews 1:06:22 How to manage a disagreement with the CEO

Russell Breuer is the Founder and CEO of Spot & Tango, an innovative pet health and wellness brand that provides dogs with high quality, human grade meals, delivered direct-to-consumer.  Russell was inspired by his dog, Jack, to create the company, which now has over $100+ million in annual revenue and has sold over 120 million meals since inception. Prior to Spot & Tango, Russell worked in private equity and held leadership positions at BerchWood Partners, Zephyr Management, and Nash & Co Capital in London.  In This Conversation We Discuss: [00:00] Intro [01:43] Starting a venture as a side gig first [03:55] Sponsor: Migrate [05:54] Using free channels to find first users [06:56] Iterating platforms as the business grows [08:24] Starting local before scaling distribution [10:47] Sponsor: Intelligems [12:47] Failing fast to find what actually works [15:06] Aligning growth speed to profitability goals [18:08] Sponsor: Electric Eye [19:17] Building innovative products to scale [21:39] Callouts [21:48] Learning scaling operations the hard way [23:38] Recognizing that success is never a one-man show Resources: Subscribe to Honest Ecommerce on Youtube Healthy, fresh dog food delivery service spotandtango.com/ Follow Russell Breuer linkedin.com/in/russell-breuer-0b3b57 Migrate and grow more klaviyo.com/honest  Book a demo today at intelligems.io/ Schedule an intro call with one of our experts electriceye.io/connect   If you're enjoying the show, we'd love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Audience building is the key to a successful subscription box launch. It's also the key to the growth and sustainability of your subscription box business. In today's episode, we're talking about 5 ways to build an audience for each stage of the subscription box journey.  A reality of a subscription box is that each month will also bring cancellations. They're simply a part of doing business. And the only way to continue to grow your subscription box business is to continue to grow your audience, to get in front of new people and convert some of those people into subscribers.  Focusing on these 5 things consistently is going to help you grow your audience – and you need to grow your audience to grow your business.  5 Audience Building Steps for New Subscription Box Businesses If you're brand new and don't have an audience yet, you need to spend time building an audience. I say it all the time. You can't have a successful launch if you're launching to no one!  Building social media content - get your social pages going and build content on those pages. Get a minimum of 10 posts up right away. See ⁠10 Post Ideas When Starting Your Business⁠  Get super consistent. Post daily and work up to twice a day.  Share on your personal profile - share from your business page onto your personal page. People in your personal network are part of the audience you've already built. Let them help you expand your reach.  Set up a page like ad - these ads are simply an introduction to you and what you do. People simply click the thumbs up and then they're following your business page. This pushes you in front of people you'd never get in front of. Launch Your Box members, find the training inside the “Building Your Audience” module.  Video - short video and LIVEs - Let your audience get to know you.  Listen to ⁠episode 170⁠ to learn how Tracey Phillips built an amazing audience of over 100,000 people by consistently doing LIVE videos.  Set up your email CRM - part of building your audience is building your email list. Our favorite email CRM is ⁠Klaviyo⁠.  5 Audience Building Steps for Established Subscription Box Businesses If you are selling products, actively building an audience, or already have a subscription box, these 5 steps are for you. Make these a habit. You should be doing them all year round. Run a subscription giveaway - do one at least once a year. Launch Your Box members, find the training inside the “Building Your Audience” module. Create a lead magnet for your ideal customer - build your email list with a lead magnet! This is typically a digital item you give away for free in exchange for someone's email. Every business needs a lead magnet and should be running one year-round. ⁠Get ideas for email opt-in freebies⁠.   Run ads - run three types of ads year-round: lead magnet ads, page like ads, product ads. Every legit business needs a marketing budget. You need to run ads. Ads are the best way to get in front of cold audiences.  Go LIVE and connect with your audience regularly - get consistent and put it on your calendar so your audience knows when to find you and you are held accountable.  Create a consistent social media plan - create a template for posts, a plan for video, and a schedule for switching out ads.  ⁠10 Post Ideas When Starting Your Business⁠⁠ ⁠ ⁠Episode 170 of The Launch Your Box Podcast⁠ ⁠Downloadable Email Opt-In Freebie Ideas⁠ * These show notes contain affiliate/referral links. I could make a commission at no charge to you if you purchase my recommended products.  ⁠Please read my disclosure and privacy policy HERE.⁠ Subscribe to the podcast on your favorite podcast platform and leave a 5-star rating and a review! Join me in all the places:  ⁠Facebook⁠ ⁠Instagram⁠ ⁠Launch Your Box with Sarah Website⁠  Are you ready for ⁠Launch Your Box⁠? Our complete training program walks you step by step through how to start, launch, and grow your subscription box business. ⁠Join the waitlist ⁠today!