The Silvertrac Extra: Resources for Growing a Security Guard Company

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The Silvertrac Extra brings you more than 25 years of experience in the security guard industry. You’ll hear episodes about everything from operations, sales, human resources and more. We interview operators from all around the U.S. to give you an inside


    • Dec 1, 2017 LATEST EPISODE
    • infrequent NEW EPISODES
    • 19m AVG DURATION
    • 93 EPISODES


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    Latest episodes from The Silvertrac Extra: Resources for Growing a Security Guard Company

    098: Successful Hiring Techniques for the Modern Workforce

    Play Episode Listen Later Dec 1, 2017 39:53


    This week on the podcast, we're playing an excerpt from a recent webinar Silvertrac presented in association with Kwantek, a leading provider of innovative hiring tools. It's no secret that hiring for the security industry has its own unique challenges. Jeff Davis, Kwantek's VP of Sales and Marketing, offered our audience some great advice about how security companies can improve their hiring practices from recruiting to interviewing to employment. Listen to the podcast for some key takeaways!

    097: Urgent Vs. Important: How Top Security Experts Know the Difference

    Play Episode Listen Later Nov 24, 2017 28:19


    Owners and Operations Managers in the security industry often feel like professional firefighters. They spend their entire workday chasing down and fixing urgent problems, and when it's time to go home, they realize they haven't done anything to improve the business. When we're in firefighting mode, it becomes difficult to distinguish between working on the business and working in the business. This is a dangerous place to be, because if we don't set aside time to work on the business, we'll never meet our goals and we'll eventually fall behind the competition.  In my job as VP of Customer Success at Silvertrac, I'm used to hearing this kind of complaint from the security professionals I talk to. They'll say things like: I know replacing the reporting system will be a major step forward for my business, but I just can't find time in the day to make it happen. Thankfully, there are techniques you can use to get out of firefighting mode and start achieving your business goals.

    096: How To React When a Client Accuses Your Officer of Lying

    Play Episode Listen Later Nov 17, 2017 25:52


    Everyone in the security industry knows what it's like to be accused of lying. When your company is responsible for the safety of hundreds or thousands of people, situations are bound to arise where someone feels your officers were not doing their jobs correctly. Because of this, security operations managers are often put in the position of needing to prove that their officers are telling the truth. Check out our podcast for tips and advice about how to react when a client accuses your officer of lying. 

    095: The Information You Avoid that Could be Killing Your Business

    Play Episode Listen Later Nov 10, 2017 21:39


    We might all agree that having more information is better for decision making, but we still avoid going to the doctor or checking our bank accounts, and choose to bury our heads in the sand like an ostrich.   This behavior is very common in the security industry. Sometimes, when we speak to potential customers about guard monitoring software, they say that they're afraid of implementing it because they don't want to find out how many of their officers aren't doing their jobs correctly. Find out why the information you avoid, could be killing your business in this new podcast from Silvertrac. 

    094: 5 Strategies to Keep, Renew, and Grow Your Existing Contracts

    Play Episode Listen Later Nov 3, 2017 14:11


    In the security industry, everyone dreads the ends of their contract terms. In this podcast, we discuss common pitfalls and false beliefs that can cause clients to choose not to renew their contracts, or to drop out of month-to-month agreements. All five of these contract retention strategies come down to one core concept: Understanding your customers' needs. In order to better understand how to do that, Chris Anderson and I spoke to Danny Garcia, owner of JDS Security in San Diego.

    093: How To Win Approval From HOA Board Members

    Play Episode Listen Later Dec 30, 2015 16:12


    For full show notes please visit silvertracsoftware.com/93

    092: The Dangers of Slipping Security Reports Under the Customer_s Door

    Play Episode Listen Later Dec 28, 2015 14:51


    For full show notes please visit silvertracsoftware.com/92

    091: 3 Things Every Security Company Wants For Christmas

    Play Episode Listen Later Dec 25, 2015 6:42


    For full show notes please visit silvertracsoftware.com/91

    090: Why Guard Management Software Can Ruin Your Business

    Play Episode Listen Later Dec 23, 2015 15:00


    For full show notes please visit silvertracsoftware.com/90

    089: Do Performance Reviews and Post Inspections Really Matter

    Play Episode Listen Later Dec 21, 2015 17:49


    For full show notes please visit silvertracsoftware.com/89

    088: Why Guard Management Software Should Top Your List of Resolutions

    Play Episode Listen Later Dec 18, 2015 6:02


    For Full Show notes please visit silvertracsoftware.com/88

    087 10 Areas of a Security Company You Should Never Micromanage

    Play Episode Listen Later Dec 16, 2015 26:22


    For full show notes please visit silvertracsoftware.com/87

    086 What is the True Measure of a Leader in the Security Industry

    Play Episode Listen Later Dec 11, 2015 5:36


    For full show notes please visit silvertracsoftware.com/86

    085 5 Durable Smartphones to Use for Your Security Operation

    Play Episode Listen Later Dec 9, 2015 15:01


    For Full Show Notes Please Visit SilvertracSoftware.com/85

    084 4 Ways to Stand Out and Win More Commercial Contracts

    Play Episode Listen Later Dec 7, 2015 21:38


    For full show notes please visit silvertracsoftware.com/84

    083 The #1 Thing That Will Ruin Your Holiday Plans in the Security Industry.mp3

    Play Episode Listen Later Dec 4, 2015 5:26


    For Full Show notes please visit silvertracsoftware.com/83

    082 The Top 10 Areas Security Providers Can Improve Their Service

    Play Episode Listen Later Dec 2, 2015 22:12


    For full show notes and more resources visit silvertracsoftware.com/82      

    081 Why Gratitude is Crucial for Growth.

    Play Episode Listen Later Nov 27, 2015 5:25


    For full show notes please visit silvertracsoftware.com/81

    080 The Black Friday Security Checklist for Your Commercial Contracts.mp3

    Play Episode Listen Later Nov 25, 2015 33:54


    Full show notes can been seen at silvertracsoftware.com/80

    078: How to Avoid Paying for Company Cell Phones, Even in California

    Play Episode Listen Later Nov 19, 2015 23:57


    For full show notes you can visit silvertracsoftware.com/78

    077: Managing Supervisors Pt. 4 - Measuring Tasks

    Play Episode Listen Later Nov 16, 2015 16:53


    For full show notes and more resources visit silvertracsoftware.com/77

    072: Managing Supervisors Pt. 1 - The Owner's Dilemma

    Play Episode Listen Later Nov 13, 2015 13:43


    For full show notes and more resources visit silvertracsoftware.com/72

    076: Gary Kuty Shares Identifying and Overcoming Challenges in the Security Industry

    Play Episode Listen Later Nov 13, 2015 34:05


    For full show notes and more resources visit silvertracsoftware.com/76

    075: Keys to Managing Supervisors Pt. 3 - Establishing a Process

    Play Episode Listen Later Nov 11, 2015 21:25


    For full show notes and more resources visit silvertracsoftware.com/75

    073: Keys to Managing Supervisors Pt. 2 - Sharing the Vision

    Play Episode Listen Later Nov 6, 2015 16:09


    For full show notes and more resources visit silvertracsoftware.com/73

    ASIS 2015: New Gadgets, Words from a Successful Operator, and the Future of Silvertrac

    Play Episode Listen Later Nov 3, 2015 12:53


    For full show notes and more resources visit silvertracsoftware.com/74

    071: 5 Things We Learned from ASIS 2015 and CALSAGA 2015

    Play Episode Listen Later Nov 2, 2015 20:37


    For full show notes and more resources visit silvertracsoftware.com/71

    070: Overcoming the Fear of Growing Your Business

    Play Episode Listen Later Oct 26, 2015 16:15


    For full show notes visit silvertracsoftware.com/70

    069: Transforming Your Security Reports into a Time Saving, Contract Closing Machine

    Play Episode Listen Later Oct 21, 2015 13:35


    Visit the full notes at: silvertracsoftware.com/69

    068: Is Your Company Culture Attracting The Right Security Officers

    Play Episode Listen Later Oct 19, 2015 19:11


    Full show notes can been seen at silvertracsoftware.com/68

    Why You SHOULDN'T Use Guard Management Software

    Play Episode Listen Later Oct 14, 2015 16:26


    For the full show notes visit silvertracsoftware.com/67

    The Secret to Motivating a Property Manager to Change Security Providers

    Play Episode Listen Later Oct 12, 2015 17:13


    For more information visit silvertracsoftware.com/66.

    Proven Strategies for Managing Minimum Wage Security Officers

    Play Episode Listen Later Oct 9, 2015 19:59


    For more information visit silvertracsoftware.com/65

    064: Customer Spotlight - GMI's Transition From GuardTrax

    Play Episode Listen Later Oct 7, 2015 9:16


    For more information visit silvertracsoftware.com/64

    063: 3 Characteristics of Successful Silvertrac Customers

    Play Episode Listen Later Sep 23, 2015 22:23


    For the full show notes visit: silvertracsoftware.com/

    062: How to Handle a Security Officer That Resists Change

    Play Episode Listen Later Sep 21, 2015 22:47


    For the full show notes visit: silvertracsoftware.com/62

    061: 10 Ways to Stay Awake During Graveyard

    Play Episode Listen Later Sep 18, 2015 22:02


    For the Full Show Notes Visit: silvertracsoftware.com/61

    60: 31 Areas to Consider When Placing Your Guard Tour Checkpoints

    Play Episode Listen Later Sep 16, 2015 14:46


    For the Full Show Notes Visit: silvertracsoftware.com/60

    059: 3 Advantages to Using QR Codes for Guard Tours over RFID, NFC Tags

    Play Episode Listen Later Sep 11, 2015 16:23


    For the Full Show Notes Visit: silvertracsoftware.com/59

    058: 5 Essential Steps to Optimizing a Security Patrol Route

    Play Episode Listen Later Sep 9, 2015 18:58


    For the Full Show Notes Visit: silvertracsoftware.com/58

    057: How Private Security Can Partner with Law Enforcement Agencies

    Play Episode Listen Later Sep 7, 2015 16:17


    For the Full Show Notes Visit: silvertracsoftware.com/57

    056: 4 Unique Ways to Avoid “Hirer's Remorse” With Your Management Team

    Play Episode Listen Later Sep 4, 2015 17:01


    For the Full Show Notes Visit: silvertracsoftware.com/56

    055: Questions to Ask Before Buying Guard Management Software

    Play Episode Listen Later Sep 2, 2015 19:27


    For show notes visit silvertracsoftware.com/55

    054: Why Prospects Don't Like Salespeople

    Play Episode Listen Later Aug 31, 2015 16:27


    For full show notes visit silvertracsoftware.com/54

    053: Should You be Editing Your Officer's Reports?

    Play Episode Listen Later Aug 28, 2015 13:13


    For the full show notes visit silvertracsoftware.com/53

    052: How to Get the Most Out of Attending ASIS 2015 as a Buyer

    Play Episode Listen Later Aug 26, 2015 14:29


    Visit silvertracsoftware.com/52 for the full show notes. 

    051: Improve Your Security Service by Working with Maintenance Teams

    Play Episode Listen Later Aug 24, 2015 14:03


    Visit silvertracsoftware.com/51 for the full show notes. 

    050: Knowing When Your Incident Reporting Software Isn't Cutting it

    Play Episode Listen Later Aug 21, 2015 19:15


    For full show notes visit silvertracsoftware.com/50

    049: Super Easy Ways to Improve Your Security Officer Report Writing

    Play Episode Listen Later Aug 19, 2015 22:34


    Visit the show notes at silvertracsoftware.com/49

    048: Questions Every Security Company Should be Asking Their Customers

    Play Episode Listen Later Aug 17, 2015 14:54


    Visit the Show Notes at silvertracsoftware.com/48

    047: How to Bounce Back After Losing Your Biggest Client

    Play Episode Listen Later Aug 14, 2015 21:53


    Visit the show notes at silvertracsoftware.com/47

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