Podcasts about fairer finance

Enjoying the podcast? Tell us what you think below and give us a review or rating. As always we'd love to hear your suggestions and feedback. Send us an email: podcast@pensionbee.com.   With our busy lives, it's easy to overlook those annual statements from your pension provider. But knowing how much you have saved is essential for planning a comfortable retirement.   This month on The Pension Confident Podcast we're talking about how to understand your pension balance. Join our host, Philippa Lamb, and our expert panel as they break down everything from making sense of those annual statements to hunting down lost pension pots. Behavioural Economist and Director at Fairer Finance, Tim Hogg; Financial Journalist and Founder of Much More With Less, Faith Archer; and PensionBee's Senior Team Leader, Alex Langley.   Episode Breakdown: 01:03 What is a pension balance? 02:50 How to check how much you have in your pension? 04:40 What happens if you've lost your pensions? 06:44 Avoiding pension procrastination 10:20 How can you check if you're on track for retirement? 13:40 The ‘fresh start' effect 16:40 The Retirement Living Standards 20:31 Overcoming ‘present focus' 22:12 How can you improve your pension balance? 26:35 Saving for a longer life   Further reading: To learn more about where you could put your savings, check out these articles and podcasts from PensionBee: Episode 32 transcript E29: Pensions vs. cash - which is best? E26: Are you ready for your 100-year life? E18: How to not run out of money in retirement E11: How to prepare for a happy retirement How are pensions invested? How can I find my pensions? How to diversify your pension investments How to look after your financial wellbeing in 2024 Understanding market volatility and how it can impact your pension What is a defined benefit pension? What is a defined contribution pension? What is a pension statement? When will my pension balance recover?   Other useful resources: How do I find lost pensions? (Gretel) Inflation Calculator (PensionBee) Life expectancy calculator (Office for National Statistics) Pension Calculator (PensionBee) Pension Tracing Service (GOV.UK) Temporal focus: Thinking about the past, present, and future (Science Direct) The Retirement Living Standards (Pensions and Lifetime Savings Association) What is the fresh start effect? (The Behavioral Scientist)   Catch up on the latest news, read our transcripts or watch on YouTube: The Pension Confident Podcast The Pension Confident Podcast on YouTube   Follow PensionBee (@PensionBee) on TikTok, YouTube, Instagram, LinkedIn, Facebook, X and Threads. Follow Fairer Finance (@fairerfinance) on Instagram, LinkedIn, Facebook and X. Follow Faith Archer (@MuchMoreWith Less) on LinkedIn, Facebook and X.

Mortgages are back in the headlines this week, with the news that hundreds of deals are being pulled from the market. Since the start of last week, the total number of mortgage products on the market has fallen by 11.3% according to new figures from Money Facts. We'll discuss this with Sonya Matharu, Senior Mortgage Broker with The Mortgage Mum. There are calls to simplify and reform the tax free childcare system. The charity Coram says many families don't even know they are eligible because the system is so difficult to manage. HMRC says Tax-Free Childcare is quick and easy to claim and that it can be a real boost to the household budget of working families. Adding that families can choose the financial support that best suits their needs. It recommends that parents use the Childcare Choices website (https://www.childcarechoices.gov.uk/) to find the right childcare offer for them. We'll discuss what the latest updates are for funeral plan holders with companies which have gone out of business - following a major shake up of the industry. We'll speak to one of the providers which has taken on customers of failed firms and to James Daley from Fairer Finance. And the listener who manages his mum's finances but was told he couldn't switch her to a more competitive savings account. Presenter: Felicity Hannah Researchers: Sandra Hardial and Jo Krasner Editor: Jess Quayle (First broadcast 12pm, Saturday 3rd June, 2023)

Episode 16: Optimising and testing for customer understanding: insights from Fairer Finance We interview special guest James Daley (founder of Fairer Finance) about practical ways you can meet the Consumer Duty's customer understanding outcome. You'll learn about the Duty's requirements for customer communications and understanding, simple and effective tips and tricks to optimise your communications content and strategies for customer understanding, and ways you can test how your communications are measuring up. This episode features Sara Cody (counsel) and Duncan Campbell (senior associate) in our London financial regulation team. Fairer Finance provides research and ratings of customer experiences and products.  It campaigns for a fairer financial services market, and its consultancy arm helps some of the UK's largest financial services firms to communicate more clearly with their customers. As referenced in the episode, here's the ABI/Fairer Finance's February 2023 guide to clear communication. And visit Linklaters' Consumer Duty webpage for all our insights on the Consumer Duty including our podcasts offering legal insights and thought-provoking cross-disciplinary conversations.

Episode 16: Optimising and testing for customer understanding: insights from Fairer Finance We interview special guest James Daley (founder of Fairer Finance) about practical ways you can meet the Consumer Duty's customer understanding outcome. You'll learn about the Duty's requirements for customer communications and understanding, simple and effective tips and tricks to optimise your communications content and strategies for customer understanding, and ways you can test how your communications are measuring up. This episode features Sara Cody (counsel) and Duncan Campbell (senior associate) in our London financial regulation team. Fairer Finance provides research and ratings of customer experiences and products.  It campaigns for a fairer financial services market, and its consultancy arm helps some of the UK's largest financial services firms to communicate more clearly with their customers. As referenced in the episode, here's the ABI/Fairer Finance's February 2023 guide to clear communication. And visit Linklaters' Consumer Duty webpage for all our insights on the Consumer Duty including our podcasts offering legal insights and thought-provoking cross-disciplinary conversations.

In this episode of the podcast, we are talking about the importance of professional standards in insurance and financial services, treating customers fairly, and addressing misconduct. We are joined by James Daley, Managing Director at Fairer Finance, and Melissa Collett, Executive Director of Professional Standards at the CII

As Russian military forces continue bombarding Ukrainian cities and civilians, are your investments supporting the Kremlin's regime? International companies have been pulling out of Russian investment, and pension funds and investment firms say they are reducing holdings in Russian companies. But what can ordinary investors do? Are you aware that a tracker fund or an investment bond might help support Russian firms? We hear from Lucy Coutts, Investment Director at JM Finn Wealth Management. For 1.7 million people across the UK, funeral plans offer peace of mind that when the inevitable happens their loved ones will be spared having to pay for a funeral. But there is big change on the way for the industry and those customers. By this summer all firms in the sector must be authorised by the Financial Conduct Authority, to raise standards in the industry. But an indirect consequence of this is that tens of thousands of customers could lose out. Money Box reporter Dan Whitworth has been investigating. We also hear from Matt Brewis, Director of Insurance at the Financial Conduct Authority, and from James Daley of Fairer Finance. Many listeners have been getting in touch to ask about rises in the standing charge in their energy bills. We hear from Helen Barnard, Associate Director at the Joseph Rowntree Foundation. And Money Box has won back more than £8,000 for a listener who received a huge - and incorrect - fuel bill from Ecotricity. The company founder, Dale Vince, explains what went wrong and what he thinks is going wrong with the wider energy sector - and how to fix it. Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Ben Henderson Editor: Emma Rippon (Photo credit: Anghi / Getty Images)

With inflation rising and real wage growth stalling, it's harder than ever to save for a rainy day, let alone for a pension. The introduction of auto-enrolment helps, but for millions it's been a purely passive experience. So how do we encourage more people to engage with the issue and save enough for their retirement when trust in the financial services sector is still in such short supply? In a wide-ranging discussion with our head of financial services Patrick Tooher, our panel of experts consider the role of employers, shock tactics and ‘finfluencers'. Watch the video below to hear the views of Financial Times columnist and Money Mentor Lindsay Cook, Fairer Finance's James Daley and Anthony Morrow, co-founder and CEO of Open Money. In addition to taking part in our webinar, the guest panellists each contributed to our recent report ‘Solving the Pensions Perceptions Puzzle' which you can read in full here. If you're interested to find out more about how Infinite Global can help your firm with your firm's messaging, you can find out more on our website: www.infiniteglobal.com

Date: Tuesday 2 November 2021 Speakers: Nadia Ameli, Principal Research Fellow at UCL Institute for Sustainable Resources (UCL ISR) Ashish Ghadiali, Activist-in-Residence at Sarah Parker Remond Centre, Institute of Advanced Studies, UCL Dr Joshua Ryan-Collins, Head of Finance and Macroeconomics at UCL's Institute for Innovation and Public Purpose About the UCL Lunch Hour Lecture: The sustainable finance policy agenda has largely neglected the financial disadvantages faced by many low and middle income nations in addressing the ecological transition. Dr Joshua Ryan-Collins will consider what sort of reforms to the international financial system are needed to address this, including more restrictive financial regulation aimed at reducing ecologically-damaging financial flows, nature-based sovereign bonds, nature-linked central bank swap lines ecologically-linked special drawing rights (SDRs). Thinking about fairness in climate finance, Ashish Ghadiali will talk about the need to develop a holistic approach to what just climate action looks like, not decarbonisation alone. The developing world has been described as a potential "renewables powerhouse", but Nadia Ameli will discuss how lack of fair access to investment could create inescapable traps for the poorest countries. This event is part of UCL's climate campaign ‘Generation One'. Together we are the new generation taking responsibility for climate action and turning science into actionable ideas. Join our new era of climate action at ucl.ac.uk/generation-one

In this episode, we'll be hearing from Paul Pester, Chair of the Consumer Advisory Board at Fairer Finance. Paul is also currently working with Cardeo, a startup whose purpose is to create more competition and transparency in financial services, beginning with credit cards. Paul shares with us the fundamental reason why traditional banks find it very difficult to do what is in the best interest of consumers – and walks through an explanation of how that shows up in a product most of us use: the credit card. He also talks about why, if you are a purpose-based organisation, you need to know who your enemy is, who Cardeo's “enemy” is and, surprisingly, who it isn't.

Fancy earning interest on a £10,000 loan? We’ll find out about what negative interest rates mean for consumers in Denmark and what might happen if they were introduced here. Felicity Hannah talks to Niels Arne Dam, Chief Economist at Finance Denmark and Paul Pester, former CEO of TSB and currently the chair of research and ratings agency Fairer Finance. Women’s finances have been hit harder than men’s by the Covid crisis, so could that risk a widening wealth gap and how do we fix it? Maike Currie, investment director at Fidelity Investments and Professor Annamaria Lusardi, head of the Global Financial Literacy Excellence Center at The George Washington University School of Business have some ideas. And, if you’re eating too much chocolate this weekend then you’re not alone! But can that tell us anything about how you plan your pension, your investments, your savings? Or does it just mean you like chocolate? Felicity talks to Dr Pragya Agarwal, a behavioural data scientist and Claire Walsh, a chartered financial planner. Researcher: Jonelle Awomoyi Production Co-ordinator: Janet Staples Sound Engineer: Graham Puddifoot Producer: Ben Carter Editor: Emma Rippon

Welcome to Insurance Covered! The podcast that looks at the inner workings of the insurance industry with the help of expert guests. This episode we are joined by James Daley, founder of Fairer Finance, and we will be discussing the concept of treating customers fairly. We start by discussing James time as a journalist and how he became involved in the insurance world. The concept of holding up standards and ensuring customers are treated fairly is something that has been at the heart of James work from the beginning. When looking at the financial services and insurance market James saw there was this real information asymmetry between what customers knew and understood and the reality of these complex product offerings. He identifiedthe that there was a role for the press to play in helping to keep the industry honest and ensure customers are treated fairly.James goes on to explain why he set up Fairer Finance in 2014. "I set up Fairer Finance with the idea of having a company that was first and foremost something that we would try and support consumers to make better decisions but also very much recognising that a successful market for consumers had to be one that was fair to businesses as well". They developed a I created a rating system called 'customer experience ratings' that are a clear indicator to consumers which companies are the most customer focused. The ratings are developed partially through polling of customers but also takes into account the 'uphold rate' at the financial ombudsmen. The idea of these ratings are not to attack companies but something they can take to them with recommendations on how they can make their business more client friendly. "We ended up creating a consultancy business that specialises in re-writing policy documents. Helping companies create clearer customer journey, even helping them with regulatory response or product development with the focus on treating customers fairly". James goes on to explain while they do this for businesses across financial services, from an insurance perspective they focus on personal lines. We then discuss what James thinks are the biggest concerns in the insurance world from an insured's perspective. James mentions trust, the struggle of finding the right product (customer experience) and the customer expectation gap as his three biggest concerns from an insureds perspective. He goes on to explain that they are linked in many ways. "Trust has been lost as a result of the customer expectation gap, the difference between what the customer expects to get vs what they actually get can sometimes differ, it goes back to the lack of knowledge and understanding of complex products". We then get to the main question of the podcast, what does treating customers fairly really mean. "So, I think it really does mean acting in customers' best interests and the phrase that we say specifically to companies when we work with them is it is your responsibility to do everything you possibly could to give the customer the best chance of getting a good outcome".We hope you enjoy the podcast! If you did, please subscribe. See acast.com/privacy for privacy and opt-out information.

In this episode of the podcast, we are discussing closing the customer expectation gap and actions insurers can take to improve customer understanding of policy coverage. We are joined by James Daley, Managing Director at Fairer Finance, and Melissa Collett, Professional Standards Director of the CII. To find out more about this podcast and for useful links go to thejournal.cii.co.uk/podcasts.

So, today we interview. Finexos, the winners of the fair finance hackathon about their solution to the mountain of stress and distress already at a peak before the pandemic and the mental health crisis it is driving. And what can be done. President of the Royal College of Psychiatrists Dr Adrian James has predicted: "there is going to be a big surge – we refer to it as a tsunami – of mental illness as a result of the pandemic". Meanwhile according to the FCA 26 million people in the UK showing signs of difficulty in terms of their finances - via an an analysis of bank accounts. "So this is a massive problem. There's £450 billion of unsecured debt out there, where individuals in the UK are reliant on high interest revolving credit, just to meet day to day finances. So our challenge is to disrupt that circle of high interest, low disposable income - and so stress on the individual mental health." Says Steven Bone, chair of Finexos. As he points out this situation fundamentally bad for society - as UK poverty and the poverty trap is growing driving poverty, financial stress and anxiety. Pre pandemic over 20% of the UK population was in Poverty with 14.9 million consumers now behind on their bills and 5.7 million people in receipt of Universal Credit - many using food banks due to the cost of repaying debt. So our 'safety net' has been so shredded that many have no choice other than the high cost lenders. We talk about the five years of development to create an innovative fintech platform that can help people not just by ensuring their finances become more controllable and intuitive, but that they have support and better alternatives too. And the new solutions coming in the first half of 2021 - not a moment too soon!   Watch the video interview at https://youtu.be/XTHrpDoGUko  See HumaneEconomics.co for more and to join the linear-conference and network. 

On today's episode, we're talking about EATT – the Education and Training Trust that Chartered Insurance Institute have recently launched alongside The Insurance Charities. We're chatting to previous podcast guest, Melissa Collett and Independent Trustee, Stephen Ross about how the new program can benefit insurance industry professionals.   LEARNING OBJECTIVES: EATT has been set up to assist in advancing education and training of people have who work within the sector of insurance and allied occupations such as financial planning. Teaming up with The Insurance Charities means that CII can help those that are struggling with financial hardship due to the impact of the pandemic within the industry. The need for training and development has never been greater than this current time. The importance of a grant making charity is to look after the assets and use them to benefit society and the beneficiaries.   BEST MOMENTS: ‘'…In response to COVID, the charity [EATT] decided they wanted to help those people within the profession who's suffering from financial hardship, in order for them to be able to pursue their studies, training and gain qualifications during this time. Particularly, we wanted to help those who may be redundant or on furlough and those who may be suffering business collapse, or who have a particular concern about their finances at this time due to the circumstances surrounding the pandemic.'' ‘'We thought they would be the ideal partners for this project [The Insurance Charities] because not only would they be able to administer the grant that's been made for professionals suffering hardship because of COVID, but those people who need further assistance beyond the need for professional development and training, perhaps they have, you know, specific needs. ‘'…this kind of break that some of us have experienced is the perfect opportunity to re-skill and why is it important for the profession to do that? The ultimate aim is to improve outcomes for customers. That's the whole purpose of CII.'' ‘'…the COVID-19 situation presented an opportunity to cut through all the formalities and processes that were embarked on now, to operationalise the charity and start making grants because, the problem came up, we have to find a solution quickly, we were able to do that, and we're able to make grants which was fantastic.''   RESOURCES: The Insurance Charities Website: https://www.theinsurancecharities.org.uk/ CII Website: https://www.cii.co.uk/   ABOUT THE HOST Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of marketing experience and a fresh perspective on marketing in the insurance sector. Boston Tullis works with insurance brokers to offer solutions to business development ceilings, particularly in the rapidly developing fields of video marketing and thought leadership. If you would like Sarah to help you develop an integrated marketing strategy, using state of the art concepts, then please book a free 20 min call via Calendly    Website: https://bostontullis.co.uk/ Evaluation Link: https://s.bostontullis.co.uk/s/podcastevaluation ABOUT THE GUESTS Melissa Collett Melissa Collett is the Professional Standards Director at Chartered Insurance Institute (Cii) and comes from an extensive background in consumer insurance and legal issues. She spent over a decade of her career at the Financial Ombudsman service, held directorship at Fairer Finance and also sits as a tribunal judge. Melissa is also a qualified solicitor, having specialised in insurance law. Melissa's Linkedin Profile: https://www.linkedin.com/in/melissacollett/   Stephen Ross Stephen Ross is an experienced qualified governance practitioner and independent board member. As a qualified charity accountant and Fellow of the Chartered Insurance Institute, wider recognition in the charity and financial sectors for practical and academic expertise have drawn invitations for Stephen to speak at conferences. He wrote a book, 'The Professional Lay Member; An exploration of the role and practical guidance' for lay and independent board members and the organisations that use them as part of their governance. Stephen's Linkedin Profile: https://www.linkedin.com/in/stephenaross/ Evaluation Link: https://s.bostontullis.co.uk/s/podcastevaluation  

On today's episode, we're chatting with Professional Standards Director of the Chartered Insurance Institute (Cii), Melissa Collett. Melissa has an extensive background in consumer insurance and legal issues. Melissa works incredibly hard to raise awareness of best practice and to drive ethical behaviour through engagement with the professional and external stakeholders. LEARNING OBJECTIVES: Making changes to the corporate chartered status has helped the broking community to focus their concertation on their customers. During the current pandemic, now may be a good time for firms, time efficiently and financially, to achieve chartered status. The highlight of the year for Cii was the launch of our Personal Lines Learning Pathways. People and employees on furlough can use this time as an opportunity to be learning, training and extending on their personal knowledge. Cii have introduced new e-learning modules on their e-learning platform, Broker Assess, that include materials around Coronavirus, how this impacts business interruption and also some modules around remote working. Cii have been working hard on their social media presence during this time to connect with our members and have done so by sending weekly magazines and sharing a wealth of materials online. Their new mentoring scheme, E-Connect is a complete online mentoring scheme that promises to give all of the benefits of a mentor relationship. BEST MOMENTS: ‘'…What we landed on was that every year it's a complete application, a fresh, so that we can check all the details all over again to make sure that they meet our criteria for corporate chartered status. But when we look, when we were looking at this in the current crisis and with firms coming up for renewal, we felt this was probably an unnecessary administrative burden for them at this current moment in time.'' ‘'One of the highlights of this year so far before lockdown was the launch of our personal lines learning pathways. This will appeal to a lot of broking firms out there who deal with personal lines and it is free online courses for anyone and touching on personal lines. Soo this is something, again, is the perfect opportunity for people to dip into these learning materials, many of which are free, and then see if they want to take the journey forward.'' ‘'People may not realise, but people who are on furlough can actually still be learning during this time… They can actually use this opportunity for training.'' ‘'We have loads of opportunities for people on furlough. For instance, they can use our e-learning platform, Broker Assess. This is something that many brokers already use. We've introduced new materials and modules on about Coronavirus… how it impacts on business interruption and also just modules around remote working and how to do that effectively.'' ‘'…What I miss and what I think some members might miss is the networking that you can do at events and that we'll miss by going online, but we know we're finding ways of networking online now as well.'' ‘'For anybody listening, check your CII settings and check that you have opted in, because if you haven't, you're missing out on a wealth of interesting and informative information.'' RESOURCES: Cii Website: https://www.cii.co.uk/ Corporate chartered status renewal process made easier. https://www.cii.co.uk/membership/join-us/chartered/corporate-chartered/chartered-content-hub/articles/helping-chartered-firms-with-renewal-during-the-coronavirus-crisis/91655 FAQs for learners how COVID-19 is affecting their exam dates, coursework submissions and study text renewals. https://www.cii.co.uk/about-us/coronavirus-updates/            Training opportunities during furlough through e-learning product, Broker Assess. New modules: Coronavirus Awareness and Remote Working. https://brokerassess.cii.co.uk Free Personal Lines Online Courses: https://www.cii.co.uk/learning/personal-lines/ Remote invigilation, meaning brokers can continue studying for, and sit their exams at home. https://www.cii.co.uk/news-insight/media/press-releases/articles/cii-ensures-candidates-can-be-assessed-and-stay-covid-19-safe/92342 E-connect: our online mentoring scheme. https://www.cii.co.uk/membership/benefits/connect/connect-e-mentoring/ Society of Insurance Broking – coronavirus hub page, wealth of CPD opportunities and good practice guides. https://www.sib.org.uk/ Professional Focus conference series – all online. https://www.ciiprofessionalfocus.co.uk/ Financial support for brokers who need financial assistance to study. https://brokerassess.cii.co.uk/FindLearning#tab=Find_Learning&pageno=1&selectedcategory=97738f71-2e9c-4bda-aa97-abb201702ce2 ABOUT THE HOST Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of marketing experience and a fresh perspective on marketing in the insurance sector. Boston Tullis works with insurance brokers to offer solutions to business development ceilings, particularly in the rapidly developing fields of video marketing and thought leadership. If you would like Sarah to help you develop an integrated marketing strategy, using state of the art concepts, then please book a free 20 min call via Calendly    Website: https://bostontullis.co.uk/ Evaluation Link: https://s.bostontullis.co.uk/s/podcastevaluation   ABOUT THE GUEST Melissa Collett is the Professional Standards Director at Chartered Insurance Institute (Cii) and comes from an extensive background in consumer insurance and legal issues. She spent over a decade of her career at the Financial Ombudsman service, held directorship at Fairer Finance and also sits as a tribunal judge. Melissa is also a qualified solicitor, having specialised in insurance law. LinkedIn: https://www.linkedin.com/in/melissacollett/ Evaluation Link: https://s.bostontullis.co.uk/s/podcastevaluation

A firm which raised more than £200m from 14,000 investors has gone into administration. London Capital & Finance Plc (LCF) issued mini-bonds which promoted returns of 8 percent and higher. The Financial Conduct Authority was already investigating, last December it froze the assets of the firm. It also directed LCF to pull its "promotional material on the basis that the way in which it was marketing bonds was misleading, not fair and unclear." The FCA also expressed concerns that "LCF bonds were being marketed as ISA eligible when they were not." Guest: Finbarr O'Connell, one of the administrators of London Capital & Finance Plc. Tougher fraud prevention measures have seen some websites asking online shoppers to verify their identities by entering a six digit number, sent to them by text, before the transaction can continue. What if you live somewhere without a mobile signal? Guest: James Daley, Managing Director and Founder, Fairer Finance. We hear from the Money Box listener who's paying hundreds of pounds a year in fee charges for a SIPP investment that’s been valued at £1. Guest: Adam Samuel, financial services compliance specialist. Child Trust Funds were set up for babies born between 1 September 2002 and 2 January 2011 to encourage regular, long-term saving habits. Families received starter vouchers of £250 or £500 to open fund accounts. If, after the first year, they hadn’t, HMRC did it and sent families details of their provider. In many of those cases families failed to contact providers and forgot about the accounts. The first wave of children are turning 16 when they can take control of managing accounts ahead of being able to make withdrawals at 18. How can a lost account be found? Guest: Carol Knight, Chief Operating Officer TISA.

James Daley, Managing Director at Fairer Finance sits down with Insurance Times to discuss regulatory changes and their effects on the industry.

In this episode of CII Radio, Michelle and Martin speak to Melissa Collett, Professional Standards Director at the Chartered Insurance Institute. Melissa is responsible for leading the CII's professional standards, ethics and conduct activity as a united profession. She also takes responsibility for the professional body’s legal affairs and risk management. Collett brings significant insurance and legal experience to the CII, having spent over a decade at the Financial Ombudsman Service, as a director at Fairer Finance and as a Tribunal Judge.

James Daley on Fairer Finance and raising standards in financial services customer experience - MAF116 My guest in this episode is James Daley from Fairer Finance. We talk about raising standards in financial services customer experience. Welcome to episode 116 of the Marketing and Finance Podcast. We chat about: How ratings help customers pick companies on factors other than price Getting beyond blissful ignorance to find out what customer service is really like The insurance power of three - claims stats, Ombudsman complaints, and transparency Why you have to move beyond "legally watertight" to focus on what is fair for the customer Who James Daley? James has been a financial journalist and consumer rights campaigner for more than 16 years. In March 2014, he launched a new consumer group and financial consultancy - www.fairerfinance.com. Their tables rank financial services companies based on how they treat their customers, how good they are at handling complaints and how transparent they are. These ratings are designed to help customers of insurers and banks look beyond price - and also to encourage companies to compete on service and transparency. Fairer Finance makes its money by changing the industry from the inside out - working with companies to create clearer documents, and more transparent customer journeys. Fairer finance isn't trying to villainise the industry, it's dedicated to raising standards. James believes companies shouldn't just tell their customers they're fair and good - they should show it. Links and Show Notes. For links to the books and apps mentioned by James, please visit http://rogeredwards.co.uk/MAF for the show notes. What is the Marketing and Finance (MAF) Podcast? The podcast for ideas and inspiration on marketing your business and growing your business, and for discussing topics on all things finance. The MAF Podcast is a 30 minute radio show you download from http://rogeredwards.co.uk/MAF, iTunes or Stitcher Radio. Each week you'll hear interviews with business experts, marketers, entreprenuers and journalists. Interviews to listen to in the car, on the train or on the treadmill. Or even in the bath! We talk about: How you can grow your business using content marketing and social media How you can keep your Marketing strategy and communications simple Topics, issues, products and business models from the world of finance You’ll take away one or two big ideas that you can apply to your business. So you can keep marketing your business to keep growing your business. I’m your host, Roger Edwards. A marketing guy from Edinburgh, Roger helps people keep their marketing simple in a world where complexity threatens to stifle business success. An experienced marketing professional helping businesses with their marketing strategy, content and social media. Roger clocked up many years in the ‘big corporate’ world as marketing director of several UK financial services brands before setting up his own consultancy. Some of you might remember me as the Marketing Director and Managing Director of Bright Grey and Scottish Provident. He now uses his expertise to guide his clients in designing engaging campaigns and is known as a prolific content creator, podcaster and a speaker. Please subscribe to the Podcast on iTunes and I’d be grateful if you would leave a review. http://rogeredwards.co.uk/itunes Fancy Appearing on the Show? Would you be interested in appearing on the MAF Podcast? Have you an exciting marketing or finance story to tell? Do you fancy drawing out some inspirational ideas that MAF listeners can take away to use in their own businesses? Do please contact me if you want to get involved. http://rogeredwards.co.uk

Patrick Jenkins is joined by Martin Arnold, Sam Fleming, Alistair Gray and Emma Dunkley, as well as James Daley, from the consumer rights body Fairer Finance to discuss cyber crime and the latest hit to JPMorgan in the US, the Bank of England’s new regulatory rules affecting banks, and a warning that payday lenders may be about to be extinguished from the market. See acast.com/privacy for privacy and opt-out information.